Bausch & Lomb Reviews

Bausch & Lomb ULTRA 2016 Mail-In rebate - I have submitted all required documents for the $85.00 rebate. I got an email from them stating I did not include the receipt for the cost of the exam. I have since spoken to a rep and they gave me the fax number to fax. I am still showing my rebate is invalid. I have verified that all docs are in receipt by Bausch & Lomb.. Why do they have the rebates and then make it impossible to qualify for them???

I just purchased PeroxiClear and my husband used it for soaking his contacts in it. Yesterday my husband had to go to the emergency room with an extreme chemical burn on his eye after putting his contact in. We thought that he had something on his hands prior to putting his contact in that caused the burn. Today, again thinking his burn was from something he had on his hand I put my contact in after soaking it in PeroxiClear and had extreme burning of the eye. DO NOT USE THIS PRODUCT. We incurred more than $150 of medical costs. After seeing other reviews, I question why this product is still on the market.

I did everything that was asked to receive a full $100 dollar rebate and when I received my prepaid card it was for $60. When I called to ask why I did not receive the additional $40, they told me I did not submit all of the necessary paperwork. I submitted everything and they are ripping me off! The only reason I went to their product was for the rebate. I WILL NOT USE THEIR CONTACT LENSES AGAIN. I think it is a cheap way to lure people into a product and not pay up. I am disgusted. As you can see by the other reviews, I am not the first to have this happen.

This is the WORST product I have ever bought!!! If I could give it 0 stars I would. I created this account just to review this product! These contacts were supposed to give my eyes more oxygen to decrease the chances of obtaining red blood cells and dry eyes. I would occasionally get dry eyes after wearing all day and thought these would last longer, but NOOOPE!!! I have never had so many problems and I should have stuck with my regular contacts.

I had a normal eye exam in Dec 2015. My prescription changed very little. I can provide the examine notes. I ordered bifocal contacts and they worked great. I went to pick up my order of contacts after trying the sample for a few days. I received a coupon for 3.00 off the Bausch and Lomb PeroxiClear, so I bought it. I used as directed and tried to put my left contact in the following morning. It burned so bad that I dropped to my knees. I couldn't even try to get the lens out the burning and throbbing was so bad.

I would love to just sue the pants off this place. I used this contact cleaner (PeroxiClear) and followed the directions to the letter and I have a chemical burn in my left eye from it. This should not be on the shelf!!!

My husband received a Bausch and Lomb/Walgreens coupon from his doctor's office for Prolensa eye drops needed for his cataract surgery. When the coupon was presented at Walgreens he was told it was denied "because you are too old". Exact words of the clerk. Upon reading the fine print we discovered that it stated the coupon was good only for patients over the age of 18 and under the age of 65. Is this not discrimination against the elderly? Most cataract patients are over the age of 65! Our doctor's office was not happy with this outcome and said they will no longer give out the coupon. Our cost at Walgreens in South Carolina would have been $295. Our doctor's office found us a discount pharmacy in Winter Park Florida who sent the eye drops to us overnight. We paid $60.

I received a letter saying my rebate was invalid. Called the phone #. Cannot get a live person and information is not forthcoming on the web either. I was told my eye doctor place of purchase was invalid or illegible. I was not asked or told how to provide additional information. This is very frustrating! I bought an extra 6 months of contacts for this deal and WILL NOT be using this company ever again.

Bausch & Lomb failed to honor its rebate. I was told by my eye doctor I'd get a $110 or $140 rebate or something -- it was well over $100, I remember that, for I wouldn't have bothered otherwise -- for filling out the rebate on the contact lenses, sending the box tops with the codes, etc., getting the eye doctor's signature, sending all back within a couple weeks of my checkup. Anyway, I did all that and B&L denied the rebate, though I jumped through ALL the hoops. I will NEVER use anything from this company again. I don't need the money, but I am personally very peeved to have been treated this way, to have wasted my time and then been insulted by these clowns.

We purchased contact lenses and selected a qualifying doctor so we could qualify for rebate worth $150 each totaling $300 for both of us. After sending all required forms we received emailed that our rebate applications were invalid. After calling a toll free no. agent checked to see if we had a valid product or not. After checking we're told to call back in 7-10 days. My only question is why our rebates were rejected first and then told us to call back. So unless you call them you won't know if you qualify for rebate or not even if their advertising clearly shows so. So unless you call and follow up multiple times you won't get your rebate. Is that how it is?

I mailed in my rebate information and never received a response. I checked the status online and it says INVALID. Called the customer service number and before 7pm CST, and there is no live person to speak with. The recording states that my information for the address of my provider is not listed. How is that possible? Everything on my receipt is there. I have yet to hear anything about my rebate and I absolutely HATE these contacts. They're very uncomfortable and I will never choose these again!

Fault advertisement. I went to my eye doctor. Was told about a promotion they have going on at this time for your supply of contact lens. I sent in my rebate papers on 10/5/15. I was supposed to receive $100 back for this rebate. I contacted them today to find out where my rebate was and the amount they told me $60 where they advertise it as $100. I have seen many complaints on this. How are they getting away with this? Something needs to be done about this company ripping people off.

1 star is generous. I received a letter explaining why my rebate was being denied. They claimed my eye exam date was not provided (it was... I circled every date on every form I sent and have photocopies to prove it) and that my eye exam and contact lens purchase date fell outside the 60 day range required for the rebate. I had my appointment and purchased my contacts on the SAME DAY, as was clear in all the information I provided them with. Their customer service line is all automated, so they don't actually have to deal with complaints. Really frustrating and such a waste of time.

I submitted a rebate for 8 boxes of contact lenses and was supposed to get a $100 rebate, but I only receive $70 dollars. The phone number doesn't let me speak to someone and only gets me to an automated system. Very disappointing and frustrating.

I had an exam earlier this year and was urged to purchase the B&L Ultra contact lenses and receive a rebate. As of today, 9/29/15 I have NOT received my rebate. I have mailed the required information in twice and called numerous times. Their system says my information is valid as of 7/31/15, however, still no rebate. At this point, I regret purchasing more expensive lenses as I will probably never receive the rebate. Lesson learned!

Peroxi Care - This is not the first time I had trouble. Sensitive Eyes is awful too. I liked Biotrue so I thought I'd give Peroxi Clear a try. What a mistake. My lenses were ruined. They burned when I put them in my eyes. There is something definitely wrong with this solution. It doesn't seem to bubble as much as Clear Care does. It doesn't neutralize. I don't think it's a disc issue, because I bought another vial with a disc, same thing happened. It's the solution. There's something wrong with it. How long will it be until they recall this? I'm going to stop using Bausch forever. I can't ever trust this company. These are my eyes!!! How can this company be so irresponsible? Disgusting.

I have worn these contacts for a long time and I love the way they feel so I went and ordered a year supply of daily contact lenses and was informed it came with a 70.00 rebate that I would get back 8-10 weeks. My contacts came very quick so I got all of the documents together to submit my rebate. I submitted my rebate in April 2015 and they received it on May 4th, 2015. I have waited 18 WEEKS for my rebate and I HAVE STILL NOT RECEIVED IT! I have called multiple times and have been given the runaround stating that I needed to wait 10-12 weeks, so I did... NOTHING. Then I called again and they stated they had a higher volume on this particular rebate. 18 weeks... and I still have not gotten anything back. I have received nothing in the mail apologizing for the delay or a phone call or anything. I am the one that has been doing all of the legwork. 18 weeks is absolutely ridiculous.

I had an eye exam in late April and was talked into purchasing the year supply of the contacts for the $60.00 rebate. I submitted the paperwork and received an email that my rebate was accepted on May 27th. They have changed the processed date twice on the rebate status website and after I called them and demanded to speak to a manager, they put me on hold for an hour. You will not get a rebate. This company is terrible. They say 8-10 weeks processing. If that is the case, I should have received my rebate in July AT LATEST. Unprofessional and bad company to work with.

I purchased contacts for my daughter. I decided to go with the One Year Supply BECAUSE OF A REBATE OFFER for $140 debit card. I submitted the offer days after the purchase on March 28th, 2015. Around late April or early May I received a letter stating I did not include UPC codes. I absolutely did submit UPC codes and immediately called them asking if there was a report of damaged mail because those codes were in the envelope and if they were not in the envelope and the mail was not damaged then the mistake happened on Bausch + Lomb's end. I had a copy of the UPCs and was told to email them which I did that day or the following day. I received an email saying they would process the rebate.

This product Peroxi Clear is of the Devil!! Why would this product be allowed for sale?? I thought my eyeball was going to burn out of its socket it was so painful. I have worn contacts for a very long time and I have never, never had an experience like this. My eye was severely swollen and the whites of my eye red! I wear around four different pairs of contacts and colors so when I purchased this new solution I had cleaned and filled all of my containers with the Peroxi Clear. After this horrible experience, I rinsed all of my containers and the contacts and I replaced it with another solution of Bausch & Lomb but apparently the peroxide was still in there since the next morning it happened again!!! This time I was at work looking like I had pink eye and all of my mascara was removed. I got a lot of attention on how scary my eye looked. How can this product be safe???

I have been a contact lens wearer for decades. I have used Clear Care for years and never had a problem, so I am aware of how to use peroxide lens cleaners. I bought the PeroxiClear by Bausch & Lomb at Walmart, as it claims it is done cleaning in 4 hours versus 8 hours for the Clear Care. For the first half of the bottle it worked fine. However, half way through, the disc doesn't seem to neutralize the hydrogen peroxide anymore. Even after 10 hours of soaking! And the burning sensation is like having your eyeballs on fire. It takes a long time for the pain to go away as well. Expect at least 60 minutes of eyeballs on fire pain to persist. Seriously, washing your eye out with water doesn't even help, and eye drops are useless. I think the manufacturer (Bausch & Lomb) is negligent as they cheapened out on their discs at our (very painful) expense. Nobody should have to go through this. (the product code on the bottle is 2016-07 GA15058 3380402).

I have worn contacts for 20 years and never experienced pain like this. I purchased PeroxiClear contact solution and followed the instructions exactly. I put a lens in my eye after soaking it in their solution and immediately felt like someone poured battery acid in my eye. It took my breath away, and my eye's involuntary reaction made it very difficult to take the lens out. Now, 2 days later, my eye is still swollen and red. Stay away from this product. Bausch & Lomb are completely negligent selling this dangerous product.

I purchased Bausch + Lomb PeroxiClear at Walmart yesterday. I have read the instruction before I bought it and was very excited to used it for the fact that my contact lenses would so clean and clear. I have use Walmart product non brand name solution before, but never have any problem. The next morning I start soaking it for 4 hrs as it recommend in the directions and rinse it out many times. As my son standing right next to me I was excited to show him the result. When I put my right contact first, my eyes was on fire and I was having a hard time taking my contact out my eye. I rinse it off with water and still burning and redness swelling. I have never experienced such pain.

I have worn contacts for YEARS. I've NEVER experienced any issues wearing lenses or using various contact solutions. I have used Renu for years with NO issues at all. Last week I purchased Peroxiclear. You can never have contacts that are too clean. So this product appealed to me. I followed directions to the letter. I was getting ready to put my lenses in after soaking them in the peroxiclear solution in the case provided. I took them out. Rinsed them. Put the right lens in my eye. Thought I was going to ** my pants. It felt like I had poured what I think acid would feel like if one poured it in my eyes. I couldn't believe the pain let alone trying to get the contact out of my eye. The pain was unbearable. The whites of my eye were PURE RED. My vision was blurred and my eye felt a weird texture. I kept rinsing it with water. Renu solution. It took TWO complete days for the redness to gradually go away.

Not only were the contacts terrible, but I CANNOT get rebate mailed to me. I sent in with all required paperwork and it was denied. Resent exact paperwork since that is all I had and doc could not provide anything else. Called again and took forever to get a live person. He verified it was denied again. After looking closer he decided all was well and approved it--so thankful. But STILL WAITING!! Need rebate refund so I can go back to previous contacts. I just spoke to another nice representative. Officially over 12 week mark and they tell me hopefully it will just be another couple weeks. Totally bummed it's taking this much work for $60. Will never use this company again--this is my first time ever trying this and unhappy all around. People I have spoken to are very nice but still no results.

The LOT number: W32024286, Power: -4.75, EXP 2018-04 imported on 08/2013. I do not have the bills saved but this pack was purchased from Goa, India in Apr 2015.

6/24/15 to 7/3/15 used PeroxiClear with no problems. What when WRONG with the solution, I have no idea. I did everything the direction called for, as previous days before. After my contact lens soaked in the solution overnight, and I followed package directions as days before, I placed my contact lens Into my eye. It was the WORST FIREBALL PAIN YOU COULD EVER IMAGINE!!! When one is in pain it makes it even more impossible to try and remove the contact lens out of the eye. My eye is now blood shot red, with a stinging grainy sensation to it, and a stinging burning pain. Be aware, I followed direction and was hurt by PeroxiClear.

The ophthalmologist convinced my wife, a fine artist, that she would love her sight after he implanted the Bausch & Lomb True Align crystal lens. Her eyesight was immediately compromised. She saw a shade hanging over her eye and glare in the center of her vision. She could not drive her car and could not paint, read or watch television. The doctor could not figure out why and had no experience troubleshooting this situation. So we found another ophthalmologist with extensive experience remediating failed surgeries. He determined by using a sonogram of her eye (the first doctor never thought of this) that the crystal lens had collapsed into her eye. Four surgeries later to remove the lens and haptics her condition remains the same. I contend that the original surgery and resulting collapse of the crystal lens constitutes product failure and possible incompetence on the part of the first ophthalmologist.

I bought a bottle of PeroxiClear last month and used it with no difficulties. The second bottle however caused extreme burning when I placed the contact lenses in my eyes. I used the product in the special container that it came with and soaked for twice the recommended time. I thought it was a fluke until I read about many others who had problems with this product. I will never use it again. I called the number on the website and they are mailing me an envelope to send the product back for testing but I think they should just pull this product before someone's vision is seriously harmed.

I experienced the much the same frustration as many of the others noted in this forum. I seriously feel Bausch's intent is to deny as many rebates as they can. I will no longer purchase Bausch products.... NO MORE Bausch!

Peroxide-Clear - This product, when used according to its instructions, causes excruciating pain, burning, blurry vision, and these symptoms don't go away quickly. It's hard to believe that a health-related product will stay on the shelves when it causes such discomfort... even when used properly. The bottle warns that burning and stinging may occur if the solution hasn't neutralized, yet there's no way to tell if the neutralization has occurred. PLEASE get this product off of the shelves before more eyes suffer injury and more lenses are ruined.

This product still burns even after using it properly. Directions for use says clearly that "after 4 hours lenses are ready to use. No final rinse is necessary". Not true! See attachment.

I have been wearing contacts for about 2 years now. I've always stuck to one solution. However about 2 months ago I decided to give this one a try. Biggest MISTAKE of my life. The first time using it I felt that my soft contact was rather hard and it bothered me. Every time I would shower and put them in the next day my eye would hurt until it cried and I was forced to take the contacts out. About 4 days ago I put in my contacts the day after showering and my eye turned bloodshot red. It wouldn't stop crying and the pain was unbearable. This solution causes me eye allergies. I haven't been able to wear my contacts since that happened. Terrible product.

Peroxiclear - This bottle looks like the usual cleans sanitize wear store solution. It's not. READ the fine print. I am writing this with devil red eyes that were burned using this horrific product.

Purchased the required 1 year amount of Bausch & Lomb contacts to get the $60.00 rebate. Sent in EVERYTHING they asked for. Got a letter in the mail telling me my rebate is denied because the UPC codes were not from a Bausch & Lomb product!! Seriously??? Sorry I just purchased a one year supply. NEVER AGAIN! I will tell everyone I know that wears contacts, beware. This company is not reputable! As for the Biotrue solution, had burning and stinging with that. Silly me... Thought it was just my eyes not agreeing to that particular solution until I read other reviews. What is going on with this company???

Peroxiclear - This product should be removed from the market!!! The bottle warns not to put it directly in your eye. I thought, "OK, I wasn't planning on using it as eye drops but, apparently it is made for contacts so any solution on the contact should be safe." I was WRONG!!!! Oh my gosh!!! I put one contact in and my eye immediately was in excruciating pain! I started begging God to help me get the blasted thing out of my eye! I'm not kidding!! I thought my husband would come home from work to find me a blubbering mess with my eyeball ripped out of my head. I was crying, praying, and trying to calmly pluck the contact out. All the while fighting the natural reaction of my eye wanting to slam shut.

We've submitted rebate requests at www.bausch.com/rebates several times for different purchases for 3 of our family members at different times over the past few years. We've completed everything online and then we've mailed ALL of the required proof of purchase stuff such as the optometrist invoices for the exam and the contacts. We've even cut up the boxes, as is required, in order to fulfill B&L's demand that we submit more proof of the purchase by mailing them the actual UPC symbols off of each box which are all identical for any boxes of the same type of product.

I had run out of my normal brand, decided to give Biotrue a try because Bausch & Lomb had been my very first brand I had used years ago. A lot has changed obviously, Biotrue dried my eyes out constantly. I had originally assumed that it was due to my job which involves long hours at a computer in combination with winter time dryness.

My mother gave me a travel size bottle, brand new, sealed and not expired, of "Renu" contact lens solution. I tossed into my travel bag for a short weekend trip last Easter and noticed my left eye getting red, itchy and scaly. I thought maybe I got some soap in my eye, or something, but my eyeball was not red. By Sunday evening my left eye was very swollen, red and scaly. I suspected an eye infection. I came home and it cleared up on its own within a couple days, so no need for eye doctor? I could not figure out what happened, so I tossed cosmetics, sanitized make-up brushes etc.

I used my sister's contact solution and noticed the warning, "IMPORTANT: Failure to follow directions for use will result in burning and stinging", and it seems like any general warning that I've read multiple times on contact solution bottles, so obviously I read the label, right? No. It was a normal bottle that I've read the warning on so many times, so put one of the contacts in and my eyeball literally felt like it was on fire, I say again: literally. I had no clue what was going on! It was horrible as my husband tried to flush out my eye with normal contact solution. After a trip to the Emergency Room, things have started to recover but it could just be from the numbing agent that the ER doctor provided. Now, it will affect my work as the Doctor has prescribed me not to use a computer. I'll tell you why this happened:

In June my son had his annual eye exam and his prescription (contacts) changed requiring more contacts. This would be the third year that he has had contacts; the 1st year, Bausch & Lomb were the contacts the eye doctor prescribed/sold to us and we waited literally 5-6 months and it required several calls (to Bausch & Lomb and the eye doctor) before we got the rebate card. The calls to the 800 number were useless. The staff they have responding haven't a clue. If the eye doctor's office didn't call, we would never have received the rebate. Second year, same prescription, different contact lens company used by the eye doctor, little less expensive and no rebate necessary - no problem. This year, seen in June and lo and behold the eye doctor is back using Bausch & Lomb. Attempts to enter the rebate via computer were not successful; back to the doctor's office and his staff entered the information for me and said nothing else was necessary.

5 phone calls, each call resulted in different answers or new tracking number... Last phone call said UPC labels not received... That's a new one... They have no intention of giving this rebate... Will never use this product again. The lenses aren't bad, just the company.

In late May 2014 I had my annual eye exam. The Dr. changed my prescription to a new "better" style of contact made by Bausch & Lomb. In addition to its improved features, they were making certain that everyone knew about the great rebate being offered. $90 off a 1 year supply. I typically only purchase 1 box at a time however went for the 1 year supply to get the rebate. I sent the rebate form immediately. On August 13, after hearing nothing from Bausch & Lomb for 2 months, I called to inquire on the status. I was told that the rebate was "entered" into their system on June 23 (3.5 weeks after I mailed it) and that it had been "accepted" but would take 6-8 weeks from receipt until the rebate was sent.

I have used contact lenses for 30 years. I bought this from my local chemist because I had run out of my usual solution. I read the front which is very confusing but it said "for soft contact lenses". I had had a lovely day and just went to wash my contact lenses because they had got dry. I put a couple of drops of this on the lens as I would any other soft contact lens solution, the pain was terrible!!!! I screamed so much my 9-yr-old son woke to see what was wrong. Finally I managed to get the lens out of my eye. My eye was completely red and I was in great pain.

For many years I have used a Tesco's own brand all in one cleanser but they did not have any and I bought Bausch and Lomb all in one cleanser. As a user of contact lenses of about 20 years I am very particular on how to use solution and of course hygiene is priority. The first 2 days of use I did feel a slight stinging but it was of no worry. However, the third day when I put my left lens in, I almost fainted with the effect and pain. I knew my eye was burned and by the time I managed to get the lens out of my eye I was in agony. I continually bathed it all day long but by the time evening came I just knew I had to go to hospital. My left eye was very badly inflamed and watering continually. My right eye felt gritty and was red. Doctor gave me antibiotic cream to use and he noted what cleanser I had used, he watched me discard it in his bin.

This company is THE WORST and I will never buy anything from them again! They offer a rebate program for your contacts, but make it extremely difficult to actually get your money. I had to speak to 4 different individuals and they still denied me my money. Even though I had sent everything they asked me (directly from my doctor) and their own employee agreed with me...they had to send it to a black hole review board who denied what I sent in and never let me know. Then all my information disappeared and they could not see it anymore. I asked to speak to a manager and all he did was tell me that there is nothing he could do and he was incredibly rude about the situation too. I happen to know that other companies who offer rebates are much more customer service friendly and they do not make it so difficult to get your rebate back. The contact lenses themselves are fine. I have not really had any issues with the lenses. Be aware of this company...COMPLETE FAIL IN MY OPINION! Why would I give money to a company who doesn't care about me or the way they treat me?? Why would you??

After leaving my contacts in this solution overnight I placed them in my eyes the next day. All was well until I got in my car and started driving. I don't know if it was the air or sun. But once I started driving my eyes burned terribly. They were watering uncontrollably and I had to pull over. After about 10 minutes nothing changed. My husband had to leave work and come get me. I could not drive. Later on I just went back to my other solution. On day I accidentally used the bottle of peroxiclear again. Same thing happened. Needless to say I threw the bottle away this time. The experience was horrible even more so because I had my 1 & 6 year old children in the car the second time.

I have the same issue. I got great rebate offer where if I buy more I get more money back and the lenses are good but worst process in terms of rebate. I have submitted my rebate with all the right documents and last time I spoke to supervisor, they said they have expedited my rebate and it will take 15 days and should get it by July 28th. Today, when I called, they said my rebate is yet to process due to high response from ad and when I asked if that is my mistake, they have no answer. All they say is, "We apologize for inconvenience", but they have done everything they can and I have to wait for another four weeks. I submitted my rebate offer in April and now it's August.

I bought 6 months monthly disposable Bausch and Lomb Toric lenses and I'm highly disappointed by them. It's been 4 months and I've used all 6 months supply. The lenses tend to tear on the corners, sort of get chipped. I've been wearing lenses for 4 years now and never faced this issue. I'm extremely careful in handling lenses and this is just not acceptable. Every pair tends to tear, some within the first 7 days or some tear during the last few days of the month. I have already placed an order with a different brand. I have no faith in B&L anymore. While the pricing seems fine, I'd rather pay a higher price for something that I know will last its tenure. I suggest if you're buying toric lenses go for anything but B&L.

Around May I was at someone's house and suddenly my eye starts watering. The next day I called B&L customer service and they told me to send the lens right back to them in an envelope they would be providing me with. I did what they asked me to do. Now after these 4 month any time I try to wear the lens in the same eye it just becomes red and starts watering in a few minutes. I have taken an appointment with an Eye Doctor and should get a report within the next 2 weeks or so. Once I have the report I would like to take action against B&L for selling me the defective lens which has hurt my eye.

I have just moved to Denmark, and after 8 years of putting lenses, I have just experienced the most painful sensation my eyes have ever known! I needed standard sterile lenses liquid, thus went to an optician store. As all brands were unknown to me, I purchased the only Bausch & Lomb product there, the EasySept. I went home and TRIED to read the notice/manual at the bottom of the box, no use. Everything was in Danish, Swedish or Norwegian. HERE'S A TIP BAUSCH & LOMB, HOW ABOUT INCLUDING ENGLISH IN YOUR PRODUCT PACKAGING OR NOTICE!!!!!!

Shocked. Soaked my monthly disposable overnight. The contact lens just touch my eye and instantly burning sensation and my eye is instantly red. Freaked me out so much. No idea, but all I can say is stay away from anything with the word peroxide solution. It bubbles. Probably a big sign it's super harsh.

I changed from my regular eye contact solution to Bio True and within 3 days my eyes itched, became dry and bleary, my vision was damaged and unstable. In 40 years of wearing contacts I have never experienced such agony. I am out $8.99 for product, the cost of a pair of lenses that were ruined and it took a week or more for my eyes to get back to a comfortable level with my regular eye solution. It was dangerous as the bleary would come on suddenly, even while driving!! I want a refund from B&L, and a warning to others that people are experiencing this problem.

I have used B & L ReNu for many years with no problems. I switched to Biotrue and it made my eyes red, itchy, blurry and constantly watering. What is really scary is that I went back to ReNu and I still continue to have the same problems. It is like Biotrue permanently damaged my eyes. Whenever I wear my glasses, my eyes get better, but as soon as I put my contacts in, it gets worse again. I have thrown away my old contacts and cases and used brand new ones, but nothing helps. I don't want to stop wearing contacts but I don't know what else to do. Has anyone else had this problem?

This stuff is awful. My eyes have been in terrible pain ever since I started using it. I have never had problems with my contacts in 15 years. The company is not bad, but this product is! Stop doing this to your customers B&L! Renu is a horrible product, do not use it.

I ordered contacts for my son in December 2012, through Costco of Orland Park, IL. We have since been delayed every week and had to first obtain trials from two different doctors, then started paying small batches from other manufacturers, awaiting for the delivery of the BioTrue ones. This is a disastrous company, with a service below anything acceptable. Stay away from Bausch & Lomb!

I am using contact lenses from past three years. I was previously using contact lenses from Silk Lens and never experienced any problem with them compared to what I am experiencing now from Bausch & Lomb. From the very first use, it started troubling me. I thought after using 2-3 times, it will become perfect; but it didn't happen. I found some part of the lens missing from the corner and both the lenses irritate me so badly. My eyes became dry and felt itchy. The lenses come at the white of the eyes and I just feel like putting out the lenses from the eyes. I purchased these lenses this year in the month of November (lot B19800193 and A29800102).

I have submitted a rebate on PureVision/soft lens rebate program for $60. I bought the required number of boxes on March 2012. The rebate program is to purchase between 01/01/2012 and 06/30/2012. After I submitted all the required documents, they sent me a letter requesting me to send back the receipt with the exact amount. I have a copy of all the documents I sent and it states there where, how many and when I bought them. I have spoken to one of the representatives and she asked me to resend the receipts. That was in October 2012. So far I didn't receive my rebate or even heard from them.

I sent in all rebate documents for a $40.00 rebate and then got a letter that my claim was invalid because "the purchase date on the sales receipt does not fall within the program dates." That is total ** since the rebate form states program dates are 7/01/12-12/31/12, and my receipt is dated 7/11/12. I was only going to order a six month’s supply, but then ordered a 12 month’s supply to be eligible for the rebate. What a rip-off.

I've purchased a Bausch and Lomb lens in the end of March but now when I wear it, my right eye gets red in a few minutes. I want any hard action on it as soon as possible.

I ordered 4 boxes of the SofLens for Astigmatism, thinking that I would be fine since I read the review on the website. Once I got it, I used it for the first two weeks and now the contacts just burn. I thought maybe I just got the bad one, so I opened another pair and yet it still burns. So, I decided to let it soak overnight in the contact solution, but that didn't help at all. I am so disappointed knowing how much money I wasted to a piece of ** contacts from this company! I just don't understand how a company do this to their customers.

I wore SoftLens Multi-Focal since 2005. I noticed my vision was getting progressively worse (or so I thought). The lenses after a day or two did not work. I could not see out of them. My eyes are constantly getting irritated and dry. I developed blepharitis. Well my vision has gotten much worse for real. I used ReNu the other day and it felt like I put Drano in my eyes. If there ever is a class-action suit against this company, I am in. They should be banned from the market.

I have been wearing contact lenses for quite many years already. I tried once to buy Bausch & Lomb lenses (6 pairs in one box). Each pair was supposed to last a month. Indeed, it lasted for a week. After a week, a lens just broke. Usually, a small piece of a lens was missing. I thought I just got a defective box because it happened to every single pair of lenses in that box. So for a while I was buying another brand and everything was fine, so I decided to try Bausch & Lomb again. And that was a mistake! Same story: after a week, one lens is missing a small part. So, apparently, buying products of Bausch & Lomb is just waste of money. I’m very disappointed and never will try to buy anything of this brand again!

I brought three clear eyes drops, lot no. m030. All three burn my eyes. I stopped using it.

I've been buying Bausch contacts for three years. They are multi-focal soft lens. The problem is that two or three boxes are lasting only two weeks instead of four weeks as advertised. I cannot see out of them because they are not clear.

I soaked my lenses in this solution overnight, when the next morning I put one lens in and immediately I experienced a terrible burning sensation. My eye was very sore for 2 days. It is only when you read the very small print that it states that this product is not a multi-use lens solution, and you have to use the case supplied, yet the diagramatic instructions say: Rinse, store,and the lens is ready to use! This is very dangerous. I threw it in the bin, I won't use it again!

I have been wearing contacts for many, many years, and never experienced a problem with blurriness, dry eyes, and itching, until I started using the Bio True Multipurpose solution. This stuff is horrible. Do not continue to use, unless you would like to experience eye problems. Just the other day, the lens stuck to my eye, and pulled apart, damaging my eye. It cost me $250.00 in medical bills.

I have worn contacts for over 45 years and I even still have my original Bausch and Lomb hard tinted lenses. For the past two years, B&L has offered a rebate on their contacts. Last year, it took 6 months to get my rebate after sending in the required info three times. This year, I sent the box tops with the UPC codes, their rebate form, the payment to my doctor, and the payment to B&L for the contacts, only to get a letter stating there was something wrong with one of the UPCs. I wrote them back, sending all the info again plus copying all sides of their box to show that UPCs were not hidden somewhere else. Three months later after I had not heard from them again, I e-mailed them to which their response was I did not send in the correct UPCs again. Of course, I can't respond to that e-mail as it does not accept incoming mail. I have spent more on ink, paper, postage and time than the stupid rebate. B&L has lost a customer. My rating would be a -5, but you made me give them a 1. They called me a liar. I will not purchase from them again.

Biotrue contact solution made my new contact lenses bleary and put a film on the lens itself. Terrible stuff. I would not recommend it to family or friends. The film was so bad on the lenses and bleary that I had to throw the lenses out. They were completely no good as I could see out of them at all. The lenses I wear are not cheap, so I am now out $174 of lenses for trying Biotrue. I would like some kind of compensation for my loss.

It is with great regret and displeasure that I have to bring to your attention my recent horrifying experience with my Bausch&Lomb Softlens 59. I have been using Bausch and Lomb contact lenses for a long time now. Recently, I opened the pack of (6 Soft Contact Lenses) monthly disposable lens, and the first pair caused unbearable irritation in my eyes, and I was shocked to find out that when I took them out, one of the lens was torn. Thankfully, the first time there wasn't much harm caused to my eyes.

I used the Bausch & Lomb Easy Sept Peroxide Solution and was unhappy with the reaction that happened to my eyes. I have been a contact lens user for over ten years. Never have I have the awful and painful reaction to my eye as I had with this solution. Not until I read the 'small print' on the back did I realize that you could not sterilize your contact lens instantly. I realize because you have put this in 'small print', this enables you to be safe from any complaints or law suits. But I am extremely angry and upset by the awful side effects caused to me when I used this solution. I would encourage you to make it clear on the front of the label in the future, as I could not see out of my left eye for two days. I will be going to the press with this complaint in the next week. I feel I should warn others about how it is misleading and how the small print on the back should be a warning on the front.

I have been using and handling my contact lenses for the past one year. And I am well aware of how to take care of my eyes in the form of contact lenses.

I purchased eye drops for re-wetting and putting in my contact lenses. The drops are in the "same" little bottle at the same price.

On April 25 2011, I woke up with bad eye irritation and thought I must have pink eye, due to stinging, watery eyes, along with vision issues. Obviously, as I wear contacts,so I took them back out and stayed home from work. Next morning, my eyes weren't crusty so I thought maybe it was allergies and put in contacts. They were in the multi-purpose solution and went on to work. On the way there, my eyes were literally getting worse by the minute. They were hazy and painful, like something was in them that I couldn't get out. The sun seemed so bright, it was bad. I work an hour from home. Finally after the drive, problem just worsened. I work in a medical office and I had my boss look at it. It didn't appear to be anything he could see. I worked for the day somehow pushed through.

I have been using Bausch & Lomb non-disposable lens for the past 10 or more years in India. Recently when I moved to Muscat, I placed an order for a pair of Bausch & Lomb lens with Ridhwan Optical in Qurum. Close to about 2 months of use, I opened the lens box to find one day that my left-eye lens was torn. I was verbally promised a one-year warranty at the time of purchase by the optician.

I used Target Brand P and UP Multipurpose Contact Solution for the first time and had immediate acute burning sensation and my eyes watered continually for six hours. I visited emergency and ophthalmologist. The doctors confirmed burn on upper eyelids.

Bausch & Lomb was one of two pharmaceuticals companies that produced a medicine called Desmopressin Acetate for which I must take for the rest of my life due to a rare form of diabetes called Diabetes Insipidis. I never preferred Bausch & Lombs nasal spray. It has a funny after taste. My brand of choice was from Apotex. This month when I went to refill my prescription, I was told Bausch and Lomb bought Apotex and would be the only company producing this drug now, and they raised my prescription (which I could hardly afford) from 62.00 to $92.00! Come on, Bausch and Lomb. That's a terrible thing to do to the public! You went up $30.00 in one month just because you can! You're the only ones producing this product now and I have no other choice. Shame on you!

I purchased a bottle of Bausch & Lomb Simplus Multi-Action Solution and it came out of the bottle as a thick, gooey substance. I went and purchased a new bottle of solution, CVS multi-purpose solution. But today, I had to throw the contacts out of the window while driving home from work because my eyes were burning so much. Am I in any kind of trouble? I also have sleep build-up on my eyes which I never get. If there's a lawsuit against them, I would like to join it and I still have the bottle for evidence. Any suggestions on what to watch for with my eyes? My eyes are still hurting, I'm afraid of what might happen to my vision. Are there any stories of people going blind?

My husband and I started using the "new" Bio True contact lens solution by Bausch and Lomb. The solution initially is fine, and contacts seemed cleaner. However, after several weeks of using this solution, both my husband and me, have been experiencing blurred vision. We notice that at times after cleaning lenses repeatedly, and putting them back in, we are still experiencing blurred vision. We have also put in new contacts to perhaps correct this problem, however, it has not helped. Subsequently, we will stop using this product. Thank You.

I recently purchased a bottle of ReNu Multipurpose Lens Solution, called "Fresh". I opened the brand new, sealed box and bottle of the product one on Saturday morning. I used the solution as I was putting in a new pair of prescription contact lens. I placed them in my eyes without any trouble. Later that same evening, I started to feel like I was coming down with something. My eyes were slightly burning and I suspected I was coming down with a fever. I took out my contact lens and took my temperature, it was a normal 96.8. The following 3 days, my eyes continued to burn and itch. I tried to refrain from rubbing them, which was hard since they felt like there was sand or grit in them.

I am writing to file a complaint regarding your Bausch & Lomb contact solution. I am a contact lens wearer and have used Bausch & Lomb Boston contact solution for many years. I contacted a bad fusarium fungal infection in my left eye which has left permanent scarring and vision loss. I am contacting you for two reasons: 1) I did use Renu twice in the weeks prior to the infection; and 2) more importantly the Boston Solution was manufactured in the same plant as the Renu solution which was recalled.

I am writing about deceptive and environmentally irresponsible packing by the Bausch and Lomb product Boston One-Step Liquid Enzymatic Cleaner.

I contracted a corneal eye infection during use of Bausch & Lomb ReNu with Moistureloc.

My eye problem prevents me from living a normal life. I cannot even quantify the negative effects this infection has had on my life. It affects me every minute of every day and quite frankly, is unbearable.

Around the time the news hit the air ways about the renu comfort solution I had been having problems with my left eye burning, tearing up & generally hurting. I had to take my contacts out due to all the symptoms. One morning I looked down below my bottom eyelid to see a ***** place. I called & immediately made an eye appointment with a eye specialist. It was around the end of June 2006. I had just gotten a new prescription for ACUVUE 2 contact lens in April 2006. The eye doctor said I had a staph infection in my eye. He gave me an antiobiotic cream & I had to use hot towels on my eyes & clean my eyelids 3 times daily & insert the antiobiotic cream.

Around the time the news hit the air ways about the renu comfort solution I had been having problems with my left eye burning, tearing up & generally hurting. I had to take my contacts out due to all the symptoms. One moring I looked down below my bottom eyelid to see a ***** place. I called & immediately made an eye appointment with a eye specialist. It was around the end of June 2006. I had just gotten a new prescription for ACUVUE 2 contact lens in April 2006.

I went to my eye doctor for a routine eye exam. I wear contracts and was given my exam and prescription and given the MoistureLoc as a complimentary sample. I used and continued to buy and received samples and used the product until I heard the news about the link to eye infections.

My eyes have burnt and I have had infections ever since I used the product. I have bubbles on my eye. I can't see well. I am almost blind.

My daughter recently got her first pair of contact lenses and the Dr. gave her Renu moisture loc solution. In the second week of use she woke up one morning and one of her eyelids was so swollen her eye did not open.

I have been using B&L lens cleaner ReNu with Moistureloc for over a year. During that time I experienced 3 minor eye infections (itching, redness, green gunk, etc). They seemed to be random and when they occurred, I stopped wearing my contacts for 4-5 days, soaked my bad eye with cool compresses and eventually the infection went away.

While using this product my eyes were always red and hurt. It seemed like my lenses were never clean and felt sticky.

I had an eye infection that was treated at doctor's office. The product was ReNu with Moisture Lock.

Discovered fungus in my eye due to the contact solution.