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Reviewed June 30, 2017
I submitted all of the required documentation and never received my rebate. I tried to call their 855 number, but you don't have the option to actually speak with a person - simply a recording that repeats the exact info. you can view on their supposed rebates website. Total waste of time. Total scam. I won't be buying Bausch & Lomb anything ever again.
Reviewed June 13, 2017
Received a debit card MANY MONTHS LATER (marked $60.00) but there were NO FUNDS on the card. Called 4.27.17 - Service rep said many cards had been compromised. Purchases were made across the USA in CA. Said would send out another card. STILL NO CARD. Called today 6.13 and told still working on the problem but should have new card within 15 business days. BUT if not received please call again. A year has passed and time to get new contacts. They will NOT be B&L if rebate is not received.
Reviewed April 3, 2017
The terms and conditions of the rebate are meant to woo you into purchasing their product and then invalidate your rebate. The online system accepted my rebate documents and so I thought I was done. Then I got an email stating that the documents had invalid dates so I called. The rep informed me that, although my purchase date was within the terms because my eye exam date was over 60 days prior that I was unable to receive the rebate. My prescription was still valid, so what is the point of this? To dupe you into purchasing the product and think of any way to not fulfill the offer. That's my take on it. Looks like many others have had a similar experience. I will not purchase this brand again. This measly $60 they saved has lost them a lifetime daily contact lens-wearing customer.
Reviewed March 20, 2017
I'm shocked to know that so many people have had problems with B+L rebates. This company is the worst I have ever dealt with. I generally buy my contacts from Costco where if applicable, I will get my rebate instantly. This time my doctor convinced me to buy from B+L and told me the type of contacts I was ordering would pay me $100-110 dollars back. I submitted all the required data on Nov 16-2016 and the system didn't complain of anything missing. Upon submission, I found that my rebate would be only $95 (shock #1). After nearly 8 weeks I was curious to know the status of my rebate and visited the website to only find that I was missing the UPC code; I never received any email from that company requesting the missing info!!!! (shock #2)
Immediately the next day (Jan 9, 2017) I submitted the pictures of all my boxes and promptly followed up via phone with a customer service agent who acknowledged receipt and assured that I should receive my card in 6-8 weeks. 8 weeks later on March 8 I bothered to visit the website again to check the status only to find out it is still pending (shock #3). I immediately called customer service to find out what's going on and the useless rep told me I have to wait for another 6-8 weeks. I demanded to escalate my case to his supervisor but he said a resolution would be available only after 7 business days.A week later I check the status online to only find that my rebate amount has dropped from $95 to $60. Yes, 35 bucks less than originally stated!!! (shock #4)
Monday March 20, called B+L as soon as I could and demanded an explanation of the situation to only hear from another useless rep. I'm sorry but the products you purchased only qualify for a $60 rebate and you still have to have 8-10 weeks -now I have to wait longer! (shock #5) According to the rep, my case has reached the highest escalation point possible and there is nothing I can do other than wait... I got so really mad and I wished I had taken a screenshot of the webpage where for weeks/months it was showing that my $95 rebate was pending so I could publish it and contend this scam but you would never doubt such a large company like this and those would be the last things you'd think of.
Unfortunately I do not have a FB account or any other social media ones where people post these kind of issues till they go viral and get the attention of the media and company but I hope this long review helps others. It is definitely helping me vent. Last time I received an incorrect order from a fairly small company here in California and when I called them to notify of the same they immediately offered to either refund my money or to overnight me the right order to account for their mistake and either ways keep the incorrect product with me if I wanted. I really appreciated their customer service and willingness to do things right and asked them to ship the correct order using regular mail 5-7 business days. If I got that kind of service from a small-medium company I should not expect less from B+L but sadly my expectations have been unfulfilled. Thanks for reading and I'm including my tracking # for reference.
Reviewed Feb. 25, 2017
I feel "taken" and duped by B&L due to their rebate offer that never materialized and was so complicated that I think the redemption requirements were designed to NOT fulfill the offer. I mailed everything in requested. Dr. receipt, receipt showing that I ordered the specific supply required. I was suppose to receive a $50 or $60 rebate. Waited 2 1/2 months and have not received the advertised rebate. I don't have the time to fight for this. I never thought that such a reputable brand would do such a thing. Either they concocted a rebate that was meant to fool people or the administrating company is a scam. Either way, it's designed to not pay the consumer the rebate and in doing so harms their brand name. I may never buy a Bausch and Lomb product again.
Reviewed Jan. 27, 2017
I purchase a year's worth of contact lenses October 4th, 2016 because my Dr. said I would get a $130 rebate from Bausch & Lomb. After reading these reviews I see now this was a scam created by B&L to get consumers to buy contact lenses by the boat loads and the screw them out of the rebate. This is January 27th, 2017 and I still do not have my rebate. When I checked my tracking number the first time it said my rebate could not be completed because I did not have the UPC codes on the invoice. I promptly gave them the UPC codes I had on my boxes and the rep assured me my rebate would be process immediately. That was October 28th, 2016 and to this date (1/27/17) I have not received anything. I have called several times since then and just the runaround. They have not intention of sending any of us a rebate. We just got screwed by this company.
I will no longer by B&L products of any kind!!! Someone should slap a class action lawsuit against them! Then they will pay for more than just the rebate. Goodbye Bausch & Lomb I will be sure to spread the word about your shady dealings on Facebook, Google reviews, Twitter, and any other social media source I can find. Everyone should know how you operate!
Reviewed Jan. 19, 2017
I am writing this review from my own experience of Bausch & Lomb products. I have been wearing Contact lenses for over 30 years and just completed my yearly exam on 1/18/2017 with great results. I have trusted Bausch & Lomb over the years with many of their products and currently use the Renu fresh product for my lenses. I instantly noticed the comfort of this product on my eyes. My lenses felt well lubricated and comfortable. I highly recommend this product and would say using a good product like Bausch & Lomb has attributed to my eye health of 30 plus years wearing contacts. Your vision is not worth skimping on and keeping good eye cleanliness is imperative to trouble free eye problems wearing contacts. I hope this review will help others in choosing a great product from the Bausch & Lomb line. Thanks.
Reviewed Jan. 5, 2017
I have been a long-time Bausch + Lomb customer. This year I did not submit my rebate within the 60 day period and they refused to rebate me the very modest rebate of $25. I even phoned to ask for an exception and was told NO. I will no longer be a customer. Great business sense Bausch + Lomb.
Reviewed Dec. 19, 2016
I mail everything in Aug 2016. Dr. Receipt. Pearl Vision receipt showing that we ordered a year’s supply, bar code from contacts. Was suppose to be a $60 rebate. Waited 2 1/2 month and heard nothing. Called customer service and spoke with Catherine and was told that they never received my information which was mailed to the PO box ** El Paso, TX. So then I called my eye dr and Pearl Vision and they mailed me receipts to resubmit this rebate. Sent everything and now they tell me that the Eye dr receipt only show payment but doesn't show what for and so now my rebate is invalid. This is so crazy. It is not worth the battle of $60 but we will never buy a Bausch and Lomb product again.
Reviewed Dec. 1, 2016
This is the second year in a row that I have gotten the run around on the $85 rebate even though all documentation was submitted accurately. This should be a class action lawsuit. They continually give the run around hoping the customers will give up! This is all levels of wrong! Let's band together and create a class action lawsuit against B&L!
Reviewed Nov. 30, 2016
First I'll start by saying after this experience we will never purchase Bausch + Lomb products again! I was given this rebate form at our doctor's office in our local Walmart Vision center. My husband was talked into these contacts by the doctor and the $85 rebate sealed the deal for us. I was careful to follow every direction to the T as I know how these rebate centers are looking for a reason to disqualify you. I also kept a copy of everything and kept detailed notes. I mailed my form on June 1st. By October 13, I knew something was wrong so I called. Customer service told me that my rebate was invalid because the Doctor's office receipt did not itemize the exam. It was just a generic receipt with the Doctor's heading at the top and a total at the bottom. Since it clearly states in the directions to send a copy of the original receipt with the date circled, I knew I had complied and I was not taking no for an answer.
So eventually I asked to speak to a supervisor who also fed me that same story. I continued to argue my case with him and he actually told me I needed to call the Dr. Office and demand they change their receipts. (Okay, like that would actually happen.) He continued to lecture me on what I did wrong and told me he would make this one exception and process my rebate. He said I should receive it in two weeks. Well he also bold faced lied to me. When I called back on 11/29/16 and spoke with another supervisor he apologized for the treatment I received and told me he did not know why I was lied to before but the real reason my claim was denied was because the skews did not match up. Apparently I bought the wrong contacts, but he was going to fix it. (Now I have compared the boxes on the rebate form to the ones I bought and with the exception of the word "for Presbyopia" they are identical.)
So he filed for me to get another rebate that was over for $60. Oh and I would have to wait 2 months because it would have to be approved. At this point I just wanted off the phone. I have never dealt with a company as shady as this! Even if the doctor's office sold me the wrong contacts with the rebate, it doesn't explain why their customer service repeatedly lied to me. They have lost my business for good and I hope someone sues the heck out of them for this!!
Reviewed Nov. 26, 2016
Just like the person before me posted but my rebate still says pending from July 5th when it was entered into the system. I sent several e-mails and have never gotten one back. I fulfilled my part of the agreement, why won't this company honor theirs! I will never buy from them again. I also feel a lawsuit should be brought against them!
Reviewed Nov. 16, 2016
So I went to get my eyes checked late 2015 and my optometrist recommended me to Bausch & Lomb's Ultra Contact Lenses. I figured I'd try them since Bausch & Lomb (B + L) had a deal where it explicitly stated I'd get $100 Rebate on my purchase as I had purchased multiple boxes of contacts for both my eyes. I was excited to try them on and I did, no issues with the contacts. That same night, as soon as I got home I started filling out the necessary information on the rebate form via their rebate website as mentioned on their form that I obtained from the optometrician's office and submitted all necessary documents (doctor's visit proof, prescription proof, proof of purchase, UPC bar codes)... the whole 9-yards. It was a successful submission as they received my documentation around January 13, 2016.
Then came April 2016, I checked the status using their tracking number. It said it was received and it was "FULFILLED". Later in April, I began to worry about where my $100 rebate (debit/credit card) went, so I called them up on their "1-855-806-3231" number as it was listed on their rebate site. Then after navigating from their main menu, I got through a customer service representative after about 35 minute hold time, who then gave me another number to call since my inquiry pertained to "missing / lost card" and he told me that if I call the "1-888-976-0113" number, all I'd have to do is provide my tracking number and someone would take care of my issue right away. I call the second number and after being put on hold for about 25 minutes someone answered my call. I explained my situation and provided my tracking number and confirmed my address.
They apologized in a fake way and said they would send me a "Replacement card" within the next couple weeks. I somewhat believed him but as a cautionary step, I had asked him about what happens if I don't get it within next couple weeks since I had to wait a while, and he said then they'd mail it to me via UPS or another carrier service sooner. Well, all that assurance sounded good via phone, but the reality is that it's November 2016, and I have yet to receive my $100 that I was promised. I called them today to inquire, and as usual nothing is easy with these rebate folks. I went through the hassle of calling both numbers again, and this time, when I called the second number, I was told that in order to get a "second replacement" they would charge me approximately $6 and given that it is November they would have to deduct the maintenance fee off it as well (September fee, October fee and November fee).
In short, I was NOT going to get my $100 as promised. The customer service representative said that it is part of their policy, which honestly is the biggest BS I've ever heard. How is this my fault, that I had submitted everything that was required in a timely manner in order to successfully obtain the rebate? Why should I pay for a "second replacement" card when in reality, I have NOT received or even seen the first original card and now the "second" rebate card!!!?? I had them confirm my address again (which they have it right from the beginning). I even offered to provide them a secondary mailing address but it seemed like somehow the conversation made me feel like it was all my fault for trusting this brand and the rebate offer. So, I requested to speak with the supervisor, and as usual after being put on hold for good 30 minutes they disconnected the line!
CLASS ACTION SUIT really needs to be FILED AGAINST the COMPANY and this REBATE CENTER for the FRAUD! It is supposed to be a simple process: B+L advertised rebate; I bought the product based on recommendation and sale promotion for rebate; I submit all the necessary paperwork successfully by following all instructions like a good consumer, and as a return courtesy I'm expecting my $100 rebate (nothing more, nothing less) in a timely manner without having to call every couple months to inquire about the status of my rebate and where it physically is.... Never been so disappointed at this brand.
After reading up on similar cases on this website, it seems that they have duped many people with similar problems!!!! Lesson learned: I'm never buying any BAUSCH & LOMB PRODUCTS, I rather give my business to another time worthy and loyal brand that actually cares about their products, services & customers!
Reviewed Nov. 9, 2016
In the past I had had no problem with AOSept/EasySept, but recently have been extremely dissatisfied. The old lens cases used to function well for at least a month, whilst I've been forced to discard these new, half-green cases after only a couple of weeks, sometimes less time. After only a short period of time, the case ceases to neutralize the solution, even after the lens having been left in there for a good 8-9 hours. In the morning, I've put my lens in my eye only to experience terrible burning. This can happen unexpectedly. Very dangerous.
Reviewed Nov. 5, 2016
I just read some of the posts about PeroxiClear. I was surprised to read some of the negative experiences that some users had. I worked in an eye dr.'s office for many years. I taught contact lens care & trained patients how to insert their lenses, remove them & care for them. One of the most important instruction was always wash your hands prior to handling your lenses. I have tried many brands but Bausch & Lomb has always worked well for me. One of my lenses is Acuvue II. The other is a toric lens from another company. I have allergies & have suffered for many yrs. at least 15 or more. I get red watering eyes. Sooo frustrating. I tried many contact solutions even Bausch & Lomb sensitive. Still had watering red eyes.The Renu solution is the one I used for years.
I had done some reading & came across an article about using Peroxide to clean contact lenses. One day I came across PeroxiClear! I wasn't even 1/3 of the way thru the bottle my red eyes & watering COMPLETELY STOPPED! Haven't had it since! :)) It has been a lifesaver for me. I will always use it. I ran out & used the Renu solution on my lenses. My eyes were irritated & redness started to come back. Have never used anything else since finding the PeroxiClear. What works for some might not work for everyone. When my kids were little a neighbor boy couldn't drink red Kool-Aid. His mom was working & he & his sister made red Kool-Aid. Poor kid's eyes swelled shut! Everyone is different. Just because one person can't use a product doesn't mean it's not a good product. Just might not work for them.
I have never had any irritation from using the PeroxiClear. It cured my red & watering eyes. I'm sure the Kool-Aid company isn't gonna stop making red Kool-Aid because one kid has an allergic reaction to it. For me it's been an awesome product. It's sooo nice to not have someone come up to me and ask me if I'm ok because my watering eyes look like I'm crying. Don't have to worry anymore. Those red & watering eyes are gone. :)) I just wanted to share my good experience with PeroxiClear. There can be a lot of reasons a person has eye irritation. It can be from taking prescriptions allergy tablets which can make your eyes dry. Being in air conditioning all day can make eyes dry & irritated. A lot of reasons... hair products, etc. Even getting plain water in your eye can be irritating. Thanks Bausch & Lomb for such an awesome product! I have recommended this product to many people.
Reviewed Oct. 16, 2016
Like everyone else, I am having major problems with Bausch + Lomb's rebate department. I filled out all the proper paperwork, and I submitted all of the required documents. Instead of getting the full $130.00 that was promised and advertised, I only got reimbursed $30.00 for the "eye exam." So I am still out $100.00 of the rebate that was promised. This process takes way too long, and I would bet that they count on you not following up or checking their work.
Contacting their representatives only makes matters more infuriating. The entire system is designed to fail for the consumer seeking the rebate. They will ask you for "Plus Codes" that had nothing to do with the original submission, and then refuse to help you because you don't have those mythical digits, etc. Stay away from this company. It is sleazy and not worth the anger or your time. P.S. If you really want to help, please process the following tracking number correctly. "Your rebate tracking number is: **."
Reviewed Oct. 15, 2016
So I ended up buying Bausch and Lomb Contact Lenses for the very first time just to test them out and because they were offering a promotion. My optometrist had suggested buying these contact lenses because I have dry eyes whenever I wear contact lenses. Well I made the mistake of buying an entire years worth of contact lenses. Let me just tell you guys if you have dry eyes do not buy these. You should buy Biofinity CooperVision contact lenses. They kept my eyes moist throughout the day. My right eye is consistently blurry thanks to these lenses and I have to keep applying eye drops to make the vision clear.
In addition, the promotion is a fraud. I sent everything they had stated and I even checked multiple times that everything listed under the promotion requirements was in the envelope when I had sent it. Well when I checked my rebate status they said I had missing information. I have never been so confident that this company advertises promotions falsely to get new customers. In fact, as I'm reading through other people's reviews I'm seeing that many customers have shared similar experiences. Do yourself a favor. Do not fall for any false promotion advertisement of this company.
Reviewed Aug. 21, 2016
I sent in all of the required documentation to receive a $100 rebate and received a letter saying it was invalid because one or more of the UPC barcodes did not qualify for the offer? Which is completely false. And the amount of documentation required to be submitted was absolutely ridiculous. I could tell before I even submitted all of the documents that there was probably going to be an issue. They request all of the information because they know they are going to deny the rebate. I think a class action lawsuit needs to be filed again Bausch and Lomb and I will never buy any of their products again!
Reviewed July 8, 2016
We filled out all the paperwork for the Bausch + Lomb rebate in March of 2016. Filled out everything and sent in enough UPCs to qualify for $100 rebate (confirmed by our eye doctor). However, when our prepaid card showed up it was only for $60. Hmm, figured I just did something incorrect and oh well, $60 is $60. Went to spend the $60 card and there was only $50 loaded on it!! I have tried 5 different 800-855-866 contact phone numbers and no matter what number you call you are stuck with a series of recorded menus and information. THERE IS NO WAY TO TALK TO A REAL PERSON!!! This awful experience has us reevaluating whether we will ever use Bausch + Lomb contacts again as there are many other companies that can provide the same product.
Reviewed June 26, 2016
I have always used Bausch + Lomb contact solutions so I decided to try the PeroxiClear and went by all directions, and after soaking my contacts for 4 hours as directed, I put my first contact in my left eye and immediately felt pain and fire in my eye, and I could hardly remove my contact. So I thought maybe I had lotion on my fingers when I inserted contact and I washed my hands thoroughly, and proceeded to insert my right contact lens. Same very thing happened but worse, and it's been 7 hours ago. My eyes are running water and throbbing and are blood red, and very runny nose. PeroxiClear is a extremely dangerous product and it should definitely be taken off the market.
Reviewed June 18, 2016
Had almost same exact problem last year. Sent in rebate. Followed all directions. Checked on status and it was denied. Made several phone calls, arguing with someone who could hardly speak English. Finally got a new number and received word it was accepted. Got rebate card in the mail - was supposed to be $130 and it was $45. Now I have to call and fight again. I will tell my Physician to never prescribe Bausch & Lomb contacts again. I'm done.
Reviewed June 15, 2016
I bought this product from Walmart only because I enjoyed the other products supplied by this company. I followed all directions, soaked my lens as directed. Woke up the next morning, placed them in my eye. My eyes were on fire. Caused extreme burning. Finally got the lens out. Threw it away. Then my eye swelled shut. I had to go to the dr and get medication for eye injury, chemical burn and inflammation. Wth. I may as well as poured pure peroxide in my eyes. This product needs to be taken off the shelf.
Reviewed June 1, 2016
Bausch & Lomb ULTRA 2016 Mail-In rebate - I have submitted all required documents for the $85.00 rebate. I got an email from them stating I did not include the receipt for the cost of the exam. I have since spoken to a rep and they gave me the fax number to fax. I am still showing my rebate is invalid. I have verified that all docs are in receipt by Bausch & Lomb.. Why do they have the rebates and then make it impossible to qualify for them???
Reviewed May 29, 2016
I just purchased PeroxiClear and my husband used it for soaking his contacts in it. Yesterday my husband had to go to the emergency room with an extreme chemical burn on his eye after putting his contact in. We thought that he had something on his hands prior to putting his contact in that caused the burn. Today, again thinking his burn was from something he had on his hand I put my contact in after soaking it in PeroxiClear and had extreme burning of the eye. DO NOT USE THIS PRODUCT. We incurred more than $150 of medical costs. After seeing other reviews, I question why this product is still on the market.
Reviewed May 20, 2016
I did everything that was asked to receive a full $100 dollar rebate and when I received my prepaid card it was for $60. When I called to ask why I did not receive the additional $40, they told me I did not submit all of the necessary paperwork. I submitted everything and they are ripping me off! The only reason I went to their product was for the rebate. I WILL NOT USE THEIR CONTACT LENSES AGAIN. I think it is a cheap way to lure people into a product and not pay up. I am disgusted. As you can see by the other reviews, I am not the first to have this happen.
Reviewed May 17, 2016
This is the WORST product I have ever bought!!! If I could give it 0 stars I would. I created this account just to review this product! These contacts were supposed to give my eyes more oxygen to decrease the chances of obtaining red blood cells and dry eyes. I would occasionally get dry eyes after wearing all day and thought these would last longer, but NOOOPE!!! I have never had so many problems and I should have stuck with my regular contacts.
This product is not the upgrade I was hoping for. It created problems I didn't have before. They were also about TWICE as expensive as my regular contacts when I got them because of the name and because it was new. I wanted to trust my eye doctor because he said he highly recommended it. Everyone is just trying to make money. I can only wear them for a half hour before they start hurting or they make my eyes dry, vision blurry and give me headaches. I followed the care directions perfectly, but these contacts are AWFUL. Never buy any products from them, my friend had problems with other products (wanna say one was eyedrops). Oh and besides getting a HORRIBLE product, I don't remember receiving a rebate refund. All in all just look at their overall ratings on here. They speak for themselves.
Reviewed April 19, 2016
I had a normal eye exam in Dec 2015. My prescription changed very little. I can provide the examine notes. I ordered bifocal contacts and they worked great. I went to pick up my order of contacts after trying the sample for a few days. I received a coupon for 3.00 off the Bausch and Lomb PeroxiClear, so I bought it. I used as directed and tried to put my left contact in the following morning. It burned so bad that I dropped to my knees. I couldn't even try to get the lens out the burning and throbbing was so bad.
After finally getting it out I kept reading the container thinking I bought a strong cleaning agent for hard lenses, but I had not. It also said no rinsing necessary. I returned the product to Walmart where I bought it immediately and then the nightmare began. My contacts would not work. I went back to get them adjusted. They would work for a few days or a week and then not. I went back several times and finally gave up. I then decided that I've never had problems with contacts and that I would try a new doctor and he found my problem immediately and I have a macular hole which I did not have at my examine in Dec.
I had surgery on 4/14/2016 and am now recovering. I went from having a normal eye exam (I have worn contacts since 1975 with no problems ever) to having all sorts of trouble with contacts and glasses after using this product and now a macular hole. I swear on the Bible that this trauma with this product played a huge part in this situation. I am so upset and sad that I bought this stupid product and no one else should have to experience this kind of pain with any eye product by any company. I want to know what I can do? Do I have a consumer product case? I'm 56 years old and I've never contacted a lawyer for anything in my life, but I feel very strongly that I should be compensated for this damage. I know there are others out there who have had burning problems with this product also. Please advise.
Reviewed April 4, 2016
I would love to just sue the pants off this place. I used this contact cleaner (PeroxiClear) and followed the directions to the letter and I have a chemical burn in my left eye from it. This should not be on the shelf!!!
Reviewed April 4, 2016
My husband received a Bausch and Lomb/Walgreens coupon from his doctor's office for Prolensa eye drops needed for his cataract surgery. When the coupon was presented at Walgreens he was told it was denied "because you are too old". Exact words of the clerk. Upon reading the fine print we discovered that it stated the coupon was good only for patients over the age of 18 and under the age of 65. Is this not discrimination against the elderly? Most cataract patients are over the age of 65! Our doctor's office was not happy with this outcome and said they will no longer give out the coupon. Our cost at Walgreens in South Carolina would have been $295. Our doctor's office found us a discount pharmacy in Winter Park Florida who sent the eye drops to us overnight. We paid $60.
Reviewed Feb. 18, 2016
I received a letter saying my rebate was invalid. Called the phone #. Cannot get a live person and information is not forthcoming on the web either. I was told my eye doctor place of purchase was invalid or illegible. I was not asked or told how to provide additional information. This is very frustrating! I bought an extra 6 months of contacts for this deal and WILL NOT be using this company ever again.
Reviewed Feb. 8, 2016
Bausch & Lomb failed to honor its rebate. I was told by my eye doctor I'd get a $110 or $140 rebate or something -- it was well over $100, I remember that, for I wouldn't have bothered otherwise -- for filling out the rebate on the contact lenses, sending the box tops with the codes, etc., getting the eye doctor's signature, sending all back within a couple weeks of my checkup. Anyway, I did all that and B&L denied the rebate, though I jumped through ALL the hoops. I will NEVER use anything from this company again. I don't need the money, but I am personally very peeved to have been treated this way, to have wasted my time and then been insulted by these clowns.
The fact you need to do SO MANY things to get the rebate, to spend the personal time is what really peeves me. I've used their products for 40 years but will NEVER use B&L products again, including no more Ray Ban sunglasses. Bausch and Lomb is a company I no longer trust. If they are cheating on rebates, what else are they cheating and lying on? Shame on you Bausch & Lomb.
Reviewed Feb. 4, 2016
We purchased contact lenses and selected a qualifying doctor so we could qualify for rebate worth $150 each totaling $300 for both of us. After sending all required forms we received emailed that our rebate applications were invalid. After calling a toll free no. agent checked to see if we had a valid product or not. After checking we're told to call back in 7-10 days. My only question is why our rebates were rejected first and then told us to call back. So unless you call them you won't know if you qualify for rebate or not even if their advertising clearly shows so. So unless you call and follow up multiple times you won't get your rebate. Is that how it is?
Reviewed Nov. 3, 2015
I mailed in my rebate information and never received a response. I checked the status online and it says INVALID. Called the customer service number and before 7pm CST, and there is no live person to speak with. The recording states that my information for the address of my provider is not listed. How is that possible? Everything on my receipt is there. I have yet to hear anything about my rebate and I absolutely HATE these contacts. They're very uncomfortable and I will never choose these again!
Reviewed Oct. 28, 2015
Fault advertisement. I went to my eye doctor. Was told about a promotion they have going on at this time for your supply of contact lens. I sent in my rebate papers on 10/5/15. I was supposed to receive $100 back for this rebate. I contacted them today to find out where my rebate was and the amount they told me $60 where they advertise it as $100. I have seen many complaints on this. How are they getting away with this? Something needs to be done about this company ripping people off.
Reviewed Oct. 25, 2015
1 star is generous. I received a letter explaining why my rebate was being denied. They claimed my eye exam date was not provided (it was... I circled every date on every form I sent and have photocopies to prove it) and that my eye exam and contact lens purchase date fell outside the 60 day range required for the rebate. I had my appointment and purchased my contacts on the SAME DAY, as was clear in all the information I provided them with. Their customer service line is all automated, so they don't actually have to deal with complaints. Really frustrating and such a waste of time.
Reviewed Oct. 6, 2015
I submitted a rebate for 8 boxes of contact lenses and was supposed to get a $100 rebate, but I only receive $70 dollars. The phone number doesn't let me speak to someone and only gets me to an automated system. Very disappointing and frustrating.
Reviewed Sept. 29, 2015
I had an exam earlier this year and was urged to purchase the B&L Ultra contact lenses and receive a rebate. As of today, 9/29/15 I have NOT received my rebate. I have mailed the required information in twice and called numerous times. Their system says my information is valid as of 7/31/15, however, still no rebate. At this point, I regret purchasing more expensive lenses as I will probably never receive the rebate. Lesson learned!
Reviewed Sept. 17, 2015
Peroxi Care - This is not the first time I had trouble. Sensitive Eyes is awful too. I liked Biotrue so I thought I'd give Peroxi Clear a try. What a mistake. My lenses were ruined. They burned when I put them in my eyes. There is something definitely wrong with this solution. It doesn't seem to bubble as much as Clear Care does. It doesn't neutralize. I don't think it's a disc issue, because I bought another vial with a disc, same thing happened. It's the solution. There's something wrong with it. How long will it be until they recall this? I'm going to stop using Bausch forever. I can't ever trust this company. These are my eyes!!! How can this company be so irresponsible? Disgusting.
Reviewed Sept. 9, 2015
I have worn these contacts for a long time and I love the way they feel so I went and ordered a year supply of daily contact lenses and was informed it came with a 70.00 rebate that I would get back 8-10 weeks. My contacts came very quick so I got all of the documents together to submit my rebate. I submitted my rebate in April 2015 and they received it on May 4th, 2015. I have waited 18 WEEKS for my rebate and I HAVE STILL NOT RECEIVED IT! I have called multiple times and have been given the runaround stating that I needed to wait 10-12 weeks, so I did... NOTHING. Then I called again and they stated they had a higher volume on this particular rebate. 18 weeks... and I still have not gotten anything back. I have received nothing in the mail apologizing for the delay or a phone call or anything. I am the one that has been doing all of the legwork. 18 weeks is absolutely ridiculous.
Then I call for a final time and they stated my rebate was mailed out but that I needed to wait an additional 15-30 days from that date to receive it. How does that make sense? So all in all if I ever receive my rebate back I am guessing it will be a total of 20 WEEKS of waiting... 5 MONTHS! I am very disappointed by this. I paid all of my money up front thinking I would receive my rebate back within the 8-10 weeks - yeah right, what a joke!
Reviewed Aug. 31, 2015
I had an eye exam in late April and was talked into purchasing the year supply of the contacts for the $60.00 rebate. I submitted the paperwork and received an email that my rebate was accepted on May 27th. They have changed the processed date twice on the rebate status website and after I called them and demanded to speak to a manager, they put me on hold for an hour. You will not get a rebate. This company is terrible. They say 8-10 weeks processing. If that is the case, I should have received my rebate in July AT LATEST. Unprofessional and bad company to work with.
Reviewed Aug. 20, 2015
I purchased contacts for my daughter. I decided to go with the One Year Supply BECAUSE OF A REBATE OFFER for $140 debit card. I submitted the offer days after the purchase on March 28th, 2015. Around late April or early May I received a letter stating I did not include UPC codes. I absolutely did submit UPC codes and immediately called them asking if there was a report of damaged mail because those codes were in the envelope and if they were not in the envelope and the mail was not damaged then the mistake happened on Bausch + Lomb's end. I had a copy of the UPCs and was told to email them which I did that day or the following day. I received an email saying they would process the rebate.
I have called 8-9 times since March and each time they have told me it was APPROVED and being processed. I was told on one of my phone calls that I would have the debit card by mid-June and on another call by July 29th, 2015. On my final call on or around July 30th I was told it was printed and mailed and to give it 7-10 business days. I still have received nothing. I intend to fight this to the end. My family is a higher income family and I plan fight this on principle not because I have to have this $140. I am appalled at how this company has behaved. I have used their products since I was 13 years old, so 26 years! I can provide copies of UPCs, copy of receipt, emails from B+L and printouts from B+L website stating my rebate is valid. Unfortunately I am not able to send them from this computer. Thank you for any help you can offer!
Reviewed Aug. 13, 2015
This product Peroxi Clear is of the Devil!! Why would this product be allowed for sale?? I thought my eyeball was going to burn out of its socket it was so painful. I have worn contacts for a very long time and I have never, never had an experience like this. My eye was severely swollen and the whites of my eye red! I wear around four different pairs of contacts and colors so when I purchased this new solution I had cleaned and filled all of my containers with the Peroxi Clear. After this horrible experience, I rinsed all of my containers and the contacts and I replaced it with another solution of Bausch & Lomb but apparently the peroxide was still in there since the next morning it happened again!!! This time I was at work looking like I had pink eye and all of my mascara was removed. I got a lot of attention on how scary my eye looked. How can this product be safe???
Reviewed Aug. 9, 2015
I have been a contact lens wearer for decades. I have used Clear Care for years and never had a problem, so I am aware of how to use peroxide lens cleaners. I bought the PeroxiClear by Bausch & Lomb at Walmart, as it claims it is done cleaning in 4 hours versus 8 hours for the Clear Care. For the first half of the bottle it worked fine. However, half way through, the disc doesn't seem to neutralize the hydrogen peroxide anymore. Even after 10 hours of soaking! And the burning sensation is like having your eyeballs on fire. It takes a long time for the pain to go away as well. Expect at least 60 minutes of eyeballs on fire pain to persist. Seriously, washing your eye out with water doesn't even help, and eye drops are useless. I think the manufacturer (Bausch & Lomb) is negligent as they cheapened out on their discs at our (very painful) expense. Nobody should have to go through this. (the product code on the bottle is 2016-07 GA15058 3380402).
Reviewed Aug. 3, 2015
I have worn contacts for 20 years and never experienced pain like this. I purchased PeroxiClear contact solution and followed the instructions exactly. I put a lens in my eye after soaking it in their solution and immediately felt like someone poured battery acid in my eye. It took my breath away, and my eye's involuntary reaction made it very difficult to take the lens out. Now, 2 days later, my eye is still swollen and red. Stay away from this product. Bausch & Lomb are completely negligent selling this dangerous product.
Reviewed Aug. 1, 2015
I purchased Bausch + Lomb PeroxiClear at Walmart yesterday. I have read the instruction before I bought it and was very excited to used it for the fact that my contact lenses would so clean and clear. I have use Walmart product non brand name solution before, but never have any problem. The next morning I start soaking it for 4 hrs as it recommend in the directions and rinse it out many times. As my son standing right next to me I was excited to show him the result. When I put my right contact first, my eyes was on fire and I was having a hard time taking my contact out my eye. I rinse it off with water and still burning and redness swelling. I have never experienced such pain.
Reviewed July 13, 2015
I have worn contacts for YEARS. I've NEVER experienced any issues wearing lenses or using various contact solutions. I have used Renu for years with NO issues at all. Last week I purchased Peroxiclear. You can never have contacts that are too clean. So this product appealed to me. I followed directions to the letter. I was getting ready to put my lenses in after soaking them in the peroxiclear solution in the case provided. I took them out. Rinsed them. Put the right lens in my eye. Thought I was going to ** my pants. It felt like I had poured what I think acid would feel like if one poured it in my eyes. I couldn't believe the pain let alone trying to get the contact out of my eye. The pain was unbearable. The whites of my eye were PURE RED. My vision was blurred and my eye felt a weird texture. I kept rinsing it with water. Renu solution. It took TWO complete days for the redness to gradually go away.
Out of fear of it happening again I choose to throw the pair of contacts out. There is no way that I would believe that others have not experienced the same issue I did using this product. I've never had any issues with Bausch & Lomb products. But I will NEVER again use ANY of their products!!! There are a lot of other choices out there. I'm amazed this product is sold for public use. Hopefully there will be no long lasting effects as a result of Bausch & Lomb ignorance of selling this to consumers.
Reviewed July 9, 2015
Not only were the contacts terrible, but I CANNOT get rebate mailed to me. I sent in with all required paperwork and it was denied. Resent exact paperwork since that is all I had and doc could not provide anything else. Called again and took forever to get a live person. He verified it was denied again. After looking closer he decided all was well and approved it--so thankful. But STILL WAITING!! Need rebate refund so I can go back to previous contacts. I just spoke to another nice representative. Officially over 12 week mark and they tell me hopefully it will just be another couple weeks. Totally bummed it's taking this much work for $60. Will never use this company again--this is my first time ever trying this and unhappy all around. People I have spoken to are very nice but still no results.
Reviewed July 9, 2015
The LOT number: W32024286, Power: -4.75, EXP 2018-04 imported on 08/2013. I do not have the bills saved but this pack was purchased from Goa, India in Apr 2015.
Reviewed July 6, 2015
6/24/15 to 7/3/15 used PeroxiClear with no problems. What when WRONG with the solution, I have no idea. I did everything the direction called for, as previous days before. After my contact lens soaked in the solution overnight, and I followed package directions as days before, I placed my contact lens Into my eye. It was the WORST FIREBALL PAIN YOU COULD EVER IMAGINE!!! When one is in pain it makes it even more impossible to try and remove the contact lens out of the eye. My eye is now blood shot red, with a stinging grainy sensation to it, and a stinging burning pain. Be aware, I followed direction and was hurt by PeroxiClear.
And silly me I thought it was that I must of gotten some makeup products in my eye, and after letting the contact lenses soak in the solution for the allotted 4-hour time. I repeated the same PAIN and injury to the same eye again!!! Until I read all these reviews of all these customers experiencing the same pain after using PeroxiClear, I realized it was this lens solution that caused me worst pain and injury to my eye. PLEASE BE AWARE OF THIS LENS CLEANING SOLUTION!!!
Reviewed July 6, 2015
The ophthalmologist convinced my wife, a fine artist, that she would love her sight after he implanted the Bausch & Lomb True Align crystal lens. Her eyesight was immediately compromised. She saw a shade hanging over her eye and glare in the center of her vision. She could not drive her car and could not paint, read or watch television. The doctor could not figure out why and had no experience troubleshooting this situation. So we found another ophthalmologist with extensive experience remediating failed surgeries. He determined by using a sonogram of her eye (the first doctor never thought of this) that the crystal lens had collapsed into her eye. Four surgeries later to remove the lens and haptics her condition remains the same. I contend that the original surgery and resulting collapse of the crystal lens constitutes product failure and possible incompetence on the part of the first ophthalmologist.
Reviewed June 2, 2015
I bought a bottle of PeroxiClear last month and used it with no difficulties. The second bottle however caused extreme burning when I placed the contact lenses in my eyes. I used the product in the special container that it came with and soaked for twice the recommended time. I thought it was a fluke until I read about many others who had problems with this product. I will never use it again. I called the number on the website and they are mailing me an envelope to send the product back for testing but I think they should just pull this product before someone's vision is seriously harmed.
Reviewed May 15, 2015
I experienced the much the same frustration as many of the others noted in this forum. I seriously feel Bausch's intent is to deny as many rebates as they can. I will no longer purchase Bausch products.... NO MORE Bausch!
Reviewed May 12, 2015
Peroxide-Clear - This product, when used according to its instructions, causes excruciating pain, burning, blurry vision, and these symptoms don't go away quickly. It's hard to believe that a health-related product will stay on the shelves when it causes such discomfort... even when used properly. The bottle warns that burning and stinging may occur if the solution hasn't neutralized, yet there's no way to tell if the neutralization has occurred. PLEASE get this product off of the shelves before more eyes suffer injury and more lenses are ruined.
Reviewed May 12, 2015
This product still burns even after using it properly. Directions for use says clearly that "after 4 hours lenses are ready to use. No final rinse is necessary". Not true! See attachment.
Reviewed May 3, 2015
I have been wearing contacts for about 2 years now. I've always stuck to one solution. However about 2 months ago I decided to give this one a try. Biggest MISTAKE of my life. The first time using it I felt that my soft contact was rather hard and it bothered me. Every time I would shower and put them in the next day my eye would hurt until it cried and I was forced to take the contacts out. About 4 days ago I put in my contacts the day after showering and my eye turned bloodshot red. It wouldn't stop crying and the pain was unbearable. This solution causes me eye allergies. I haven't been able to wear my contacts since that happened. Terrible product.
Reviewed April 9, 2015
Peroxiclear - This bottle looks like the usual cleans sanitize wear store solution. It's not. READ the fine print. I am writing this with devil red eyes that were burned using this horrific product.
Reviewed April 8, 2015
Purchased the required 1 year amount of Bausch & Lomb contacts to get the $60.00 rebate. Sent in EVERYTHING they asked for. Got a letter in the mail telling me my rebate is denied because the UPC codes were not from a Bausch & Lomb product!! Seriously??? Sorry I just purchased a one year supply. NEVER AGAIN! I will tell everyone I know that wears contacts, beware. This company is not reputable! As for the Biotrue solution, had burning and stinging with that. Silly me... Thought it was just my eyes not agreeing to that particular solution until I read other reviews. What is going on with this company???
Reviewed March 26, 2015
Peroxiclear - This product should be removed from the market!!! The bottle warns not to put it directly in your eye. I thought, "OK, I wasn't planning on using it as eye drops but, apparently it is made for contacts so any solution on the contact should be safe." I was WRONG!!!! Oh my gosh!!! I put one contact in and my eye immediately was in excruciating pain! I started begging God to help me get the blasted thing out of my eye! I'm not kidding!! I thought my husband would come home from work to find me a blubbering mess with my eyeball ripped out of my head. I was crying, praying, and trying to calmly pluck the contact out. All the while fighting the natural reaction of my eye wanting to slam shut.
Thoughts of "Oh have mercy the contact is adhered to my eyeball! Stay calm!!! Don't panic!!! Dear God please let me get this contact out of my eye!! I'm only trying contacts for mono vision to see if I can tolerate lasik surgery with mono vision. Oh, heavens I won't have an eye to have lasik on! I'll be blind! Oh, dear Lord, this hurts! Please let me just get a grip on this contact! It has to get out of my eye!!" I thought I might pass out. I had to take deep breaths and force my eye open and dig the contact out. I'm not a wimp. I've given natural birth 4 times, had sinus surgery and the aftermath of that, had a couple of other surgeries and have never begged for mercy like I was now. This, this eye solution had me crying, jumping up and down in pain, and pleading for help. It needs to be taken off the market! Not a drop of it is safe for your eyes!!! I'll be posting this to multiple sites to warn people!
Reviewed Feb. 27, 2015
We've submitted rebate requests at www.bausch.com/rebates several times for different purchases for 3 of our family members at different times over the past few years. We've completed everything online and then we've mailed ALL of the required proof of purchase stuff such as the optometrist invoices for the exam and the contacts. We've even cut up the boxes, as is required, in order to fulfill B&L's demand that we submit more proof of the purchase by mailing them the actual UPC symbols off of each box which are all identical for any boxes of the same type of product.
We have NEVER received any form of payment as is stated would be mailed to us in "up to 60 days". Bausch & Lomb even deceptively kicks out an email after a User fills in their address which their site uses to help print out a letter to enclose with the UPS symbols & Invoices (original Invoices and NOT copies they're keen to remind you). But nothing is actually being done and this deceptive email-- it surely just designed to keep some people from feeling the need to take the steps needed to mail stuff in.
Even so, we've mailed in all of the demanded/requested junk and never ever received any Rebates. I'll mention again that we've completed the online stuff and then mailed in all of the proof-of-purchase stuff every time multiple times and have never gotten a ent. This type of activity is fraudulent advertising and if anyone knows of a class action lawsuit regarding this that I can join in on, I'd sure appreciate it if I could be told of it. I've not been able to find one by Google searching the issue.
Reviewed Feb. 9, 2015
I had run out of my normal brand, decided to give Biotrue a try because Bausch & Lomb had been my very first brand I had used years ago. A lot has changed obviously, Biotrue dried my eyes out constantly. I had originally assumed that it was due to my job which involves long hours at a computer in combination with winter time dryness.
After going through a bottle of eye drops in a short amount of time, I went to the store last night to try my purchase my usual brand and there is a very significant difference. I would not complain, except for the fact that my blurred vision contributed to a car accident which is a total loss. Thankfully, vehicles were the only thing hurt.
Reviewed Jan. 31, 2015
My mother gave me a travel size bottle, brand new, sealed and not expired, of "Renu" contact lens solution. I tossed into my travel bag for a short weekend trip last Easter and noticed my left eye getting red, itchy and scaly. I thought maybe I got some soap in my eye, or something, but my eyeball was not red. By Sunday evening my left eye was very swollen, red and scaly. I suspected an eye infection. I came home and it cleared up on its own within a couple days, so no need for eye doctor? I could not figure out what happened, so I tossed cosmetics, sanitized make-up brushes etc.
2nd trip I took, a month or 2 later, was a week long trip and the same thing happened. Only this time getting worse and both eyes affected. Guess what!? I used that same travel size Renu bottle for my trip, this time realizing it was the cause of these outbreaks. But thought it was contaminated with some kind of bacteria or fungus! (B&L does have a history of their products causing fungus resulting in blindness and lawsuits). Only THIS time around, when I returned home, my condition would not clear up unless I would go completely without make-up or contacts!
I then went to my ophthalmologist who diagnosed me with blepharitis! He gave me antibiotic/steroid drops, which do help clear it up, but tells me it's not good to use this stuff long term. So now, if I don't use the drops and I wear my contacts (which I have worn without any problems for over 20 years before this all happened) the blepharitis comes back. So now I can't get rid of this problem and am told blepharitis is CHRONIC! WHAT A NIGHTMARE! Also, wearing eye make-up now will aggravate it - and I have always worn make-up without any issues either. Am supposed to keep eyelash area very clean, but some cleansers really flare it up too! Now I see there are others out there who have developed problems from these products!
Reviewed Jan. 2, 2015
I used my sister's contact solution and noticed the warning, "IMPORTANT: Failure to follow directions for use will result in burning and stinging", and it seems like any general warning that I've read multiple times on contact solution bottles, so obviously I read the label, right? No. It was a normal bottle that I've read the warning on so many times, so put one of the contacts in and my eyeball literally felt like it was on fire, I say again: literally. I had no clue what was going on! It was horrible as my husband tried to flush out my eye with normal contact solution. After a trip to the Emergency Room, things have started to recover but it could just be from the numbing agent that the ER doctor provided. Now, it will affect my work as the Doctor has prescribed me not to use a computer. I'll tell you why this happened:
Bausch & Lomb's Clear Care, Triple Action solution is contact solution that is in the same type of bottle as normal contact solution however, it has hydrogen peroxide as an active ingredient, which literally burns the eyeball and has caused blindness. However, Clear Care contact solution, Triple Action only rely on a general sub-text warning that reads: "IMPORTANT: Failure to follow directions for use will result in burning and stinging" and a red cap which does not give enough warning. As the bottle looks identical as other contact solution that contact-wearers have used for years upon years, they obviously won't read the directions since they have read them multiple times in previous years.
Reviewed Oct. 28, 2014
In June my son had his annual eye exam and his prescription (contacts) changed requiring more contacts. This would be the third year that he has had contacts; the 1st year, Bausch & Lomb were the contacts the eye doctor prescribed/sold to us and we waited literally 5-6 months and it required several calls (to Bausch & Lomb and the eye doctor) before we got the rebate card. The calls to the 800 number were useless. The staff they have responding haven't a clue. If the eye doctor's office didn't call, we would never have received the rebate. Second year, same prescription, different contact lens company used by the eye doctor, little less expensive and no rebate necessary - no problem. This year, seen in June and lo and behold the eye doctor is back using Bausch & Lomb. Attempts to enter the rebate via computer were not successful; back to the doctor's office and his staff entered the information for me and said nothing else was necessary.
Checked the status online and it says that the bar codes off of the 12 boxes were sent (eye doctor staff said it wasn't necessary). September 26th, checked status again, ended up sending the bar codes by mail and checked today and the site says "you need to send the verification for the rebate to be processed". I will not be using the eye doctor anymore as long as he only offers Bausch & Lomb and will NEVER again buy anything by Bausch & Lomb. They do this on purpose and they are a rip off. I will be calling their 800 number tomorrow because, god forbid they would be open beyond 5 p.m. or have operators available. I'm thinking this company is really in another country and their Texas address is a front.
Reviewed Sept. 29, 2014
5 phone calls, each call resulted in different answers or new tracking number... Last phone call said UPC labels not received... That's a new one... They have no intention of giving this rebate... Will never use this product again. The lenses aren't bad, just the company.
Reviewed Sept. 24, 2014
In late May 2014 I had my annual eye exam. The Dr. changed my prescription to a new "better" style of contact made by Bausch & Lomb. In addition to its improved features, they were making certain that everyone knew about the great rebate being offered. $90 off a 1 year supply. I typically only purchase 1 box at a time however went for the 1 year supply to get the rebate. I sent the rebate form immediately. On August 13, after hearing nothing from Bausch & Lomb for 2 months, I called to inquire on the status. I was told that the rebate was "entered" into their system on June 23 (3.5 weeks after I mailed it) and that it had been "accepted" but would take 6-8 weeks from receipt until the rebate was sent.
Today Sept. 24, I checked the website. My rebate shows received date as August 13 (the date of my first call) and status "fulfilled" with a comment to allow 10-14 days to receive the rebate. August 13 was 6 weeks ago so I called again. After being on the phone for 20 minutes and on hold 5 times, the call center operator continued to run through all of the scripted "I understand your inquiry, etc" text she is instructed to use. Then she said perhaps she could do something to speed it up.
After being on hold for another 10-15 minutes, she came back and said that unfortunately it would still take the normal 6-8 weeks. When I pointed out that it had been 3 months since it was received June 23, she put me back on hold. When she came back she said she had reentered my submission and that it was not "accepted" and should pay in 6-8 weeks but now there is a new tracking number. I am guessing that she did nothing but delay it further.
I do not know anyone yet that has actually received any rebate from this promotion. Seems like false advertising to sell contacts to me. I'll be switching away from B&L when these contacts are gone. I actually don't like them as well as my old ones anyway. Advice, Don't use B&L products just because there is a big rebate.
Reviewed Sept. 9, 2014
I have used contact lenses for 30 years. I bought this from my local chemist because I had run out of my usual solution. I read the front which is very confusing but it said "for soft contact lenses". I had had a lovely day and just went to wash my contact lenses because they had got dry. I put a couple of drops of this on the lens as I would any other soft contact lens solution, the pain was terrible!!!! I screamed so much my 9-yr-old son woke to see what was wrong. Finally I managed to get the lens out of my eye. My eye was completely red and I was in great pain.
This is the most terrible product and dangerous that I have ever come across! The warning on the packet is in very small print. There is no instructions as to what to do if you do get it in your eye and as someone with very short sight minus 10 when the contact lens is out. How on earth was I supposed to read the warning in small print on the top!!! This product should be withdrawn. There is no telephone number to call if you have irritation. I am now sitting here with tears running down my face from the pain. This has obviously happened to others. Please can someone get this terrible product taken off the shelves.
Reviewed Sept. 5, 2014
For many years I have used a Tesco's own brand all in one cleanser but they did not have any and I bought Bausch and Lomb all in one cleanser. As a user of contact lenses of about 20 years I am very particular on how to use solution and of course hygiene is priority. The first 2 days of use I did feel a slight stinging but it was of no worry. However, the third day when I put my left lens in, I almost fainted with the effect and pain. I knew my eye was burned and by the time I managed to get the lens out of my eye I was in agony. I continually bathed it all day long but by the time evening came I just knew I had to go to hospital. My left eye was very badly inflamed and watering continually. My right eye felt gritty and was red. Doctor gave me antibiotic cream to use and he noted what cleanser I had used, he watched me discard it in his bin.
I was traveling to London the following day, needless to say it wasted the family visit and within 2 days my right eye had now reacted also - a huge swelling and large a fluid bag hanging at the bottom just above my cheekbone. 2 visits to London pharmacies were visited trying to get relief from pain in my eyes and buying different eye creams prescribed by pharmacists. Nothing really helped and it was only when I returned on 1st September it began to look a bit better.
My hospital doctor suggested that when I returned home to see a local optician which I did today and was advised that I do not use my lenses till the itchy eyes which I am now left with stops. I am so annoyed that this product is on shelves. I never have had any reaction, and would like to know if there are others this has happened to.
Reviewed Aug. 25, 2014
This company is THE WORST and I will never buy anything from them again! They offer a rebate program for your contacts, but make it extremely difficult to actually get your money. I had to speak to 4 different individuals and they still denied me my money. Even though I had sent everything they asked me (directly from my doctor) and their own employee agreed with me...they had to send it to a black hole review board who denied what I sent in and never let me know. Then all my information disappeared and they could not see it anymore. I asked to speak to a manager and all he did was tell me that there is nothing he could do and he was incredibly rude about the situation too. I happen to know that other companies who offer rebates are much more customer service friendly and they do not make it so difficult to get your rebate back. The contact lenses themselves are fine. I have not really had any issues with the lenses. Be aware of this company...COMPLETE FAIL IN MY OPINION! Why would I give money to a company who doesn't care about me or the way they treat me?? Why would you??
Reviewed Aug. 14, 2014
After leaving my contacts in this solution overnight I placed them in my eyes the next day. All was well until I got in my car and started driving. I don't know if it was the air or sun. But once I started driving my eyes burned terribly. They were watering uncontrollably and I had to pull over. After about 10 minutes nothing changed. My husband had to leave work and come get me. I could not drive. Later on I just went back to my other solution. On day I accidentally used the bottle of peroxiclear again. Same thing happened. Needless to say I threw the bottle away this time. The experience was horrible even more so because I had my 1 & 6 year old children in the car the second time.
Reviewed Aug. 4, 2014
I have the same issue. I got great rebate offer where if I buy more I get more money back and the lenses are good but worst process in terms of rebate. I have submitted my rebate with all the right documents and last time I spoke to supervisor, they said they have expedited my rebate and it will take 15 days and should get it by July 28th. Today, when I called, they said my rebate is yet to process due to high response from ad and when I asked if that is my mistake, they have no answer. All they say is, "We apologize for inconvenience", but they have done everything they can and I have to wait for another four weeks. I submitted my rebate offer in April and now it's August.
If you can't refund the consumers on time, please do not take them for ride by making them call all the time and now I can't even return the products so I have to not only change my eye care provider because of you as he refuses to take back the products but have to change my contact lens provider as well. I am really not happy and will not be buying any more lenses from this company.
Reviewed Feb. 22, 2014
I bought 6 months monthly disposable Bausch and Lomb Toric lenses and I'm highly disappointed by them. It's been 4 months and I've used all 6 months supply. The lenses tend to tear on the corners, sort of get chipped. I've been wearing lenses for 4 years now and never faced this issue. I'm extremely careful in handling lenses and this is just not acceptable. Every pair tends to tear, some within the first 7 days or some tear during the last few days of the month. I have already placed an order with a different brand. I have no faith in B&L anymore. While the pricing seems fine, I'd rather pay a higher price for something that I know will last its tenure. I suggest if you're buying toric lenses go for anything but B&L.
How nice B&L doesn't even have an email ID I could express my grievances to on their Indian website. Don't know if it's there for other county websites. B&L you really need to pull up your socks, I'm going to go tell everyone at my local optician to stop buying your stuff. Good luck with making more crappy stuff. Or more so just put torn lenses in the case, because anyway that's what happens in a few days!
Reviewed Sept. 3, 2013
Around May I was at someone's house and suddenly my eye starts watering. The next day I called B&L customer service and they told me to send the lens right back to them in an envelope they would be providing me with. I did what they asked me to do. Now after these 4 month any time I try to wear the lens in the same eye it just becomes red and starts watering in a few minutes. I have taken an appointment with an Eye Doctor and should get a report within the next 2 weeks or so. Once I have the report I would like to take action against B&L for selling me the defective lens which has hurt my eye.
Reviewed Sept. 3, 2013
I have just moved to Denmark, and after 8 years of putting lenses, I have just experienced the most painful sensation my eyes have ever known! I needed standard sterile lenses liquid, thus went to an optician store. As all brands were unknown to me, I purchased the only Bausch & Lomb product there, the EasySept. I went home and TRIED to read the notice/manual at the bottom of the box, no use. Everything was in Danish, Swedish or Norwegian. HERE'S A TIP BAUSCH & LOMB, HOW ABOUT INCLUDING ENGLISH IN YOUR PRODUCT PACKAGING OR NOTICE!!!!!!
Thanks to this grand product, my eyes are now blood-red, and a perfect day has been instantly ruined. Thank you Bausch & Lomb for your oh-so great knowledge in foreign product placement (not everyone in a country speaks its language). Thus here is my advice to all consumers: STAY AWAY from this "fine" brand! PS: Cursing in this message was inhumanly restrained.
Reviewed Aug. 15, 2013
Shocked. Soaked my monthly disposable overnight. The contact lens just touch my eye and instantly burning sensation and my eye is instantly red. Freaked me out so much. No idea, but all I can say is stay away from anything with the word peroxide solution. It bubbles. Probably a big sign it's super harsh.
Reviewed July 29, 2013
I changed from my regular eye contact solution to Bio True and within 3 days my eyes itched, became dry and bleary, my vision was damaged and unstable. In 40 years of wearing contacts I have never experienced such agony. I am out $8.99 for product, the cost of a pair of lenses that were ruined and it took a week or more for my eyes to get back to a comfortable level with my regular eye solution. It was dangerous as the bleary would come on suddenly, even while driving!! I want a refund from B&L, and a warning to others that people are experiencing this problem.
Reviewed March 18, 2013
I have used B & L ReNu for many years with no problems. I switched to Biotrue and it made my eyes red, itchy, blurry and constantly watering. What is really scary is that I went back to ReNu and I still continue to have the same problems. It is like Biotrue permanently damaged my eyes. Whenever I wear my glasses, my eyes get better, but as soon as I put my contacts in, it gets worse again. I have thrown away my old contacts and cases and used brand new ones, but nothing helps. I don't want to stop wearing contacts but I don't know what else to do. Has anyone else had this problem?
Reviewed Feb. 14, 2013
This stuff is awful. My eyes have been in terrible pain ever since I started using it. I have never had problems with my contacts in 15 years. The company is not bad, but this product is! Stop doing this to your customers B&L! Renu is a horrible product, do not use it.
Reviewed Feb. 3, 2013
I ordered contacts for my son in December 2012, through Costco of Orland Park, IL. We have since been delayed every week and had to first obtain trials from two different doctors, then started paying small batches from other manufacturers, awaiting for the delivery of the BioTrue ones. This is a disastrous company, with a service below anything acceptable. Stay away from Bausch & Lomb!
Reviewed Dec. 23, 2012
I am using contact lenses from past three years. I was previously using contact lenses from Silk Lens and never experienced any problem with them compared to what I am experiencing now from Bausch & Lomb. From the very first use, it started troubling me. I thought after using 2-3 times, it will become perfect; but it didn't happen. I found some part of the lens missing from the corner and both the lenses irritate me so badly. My eyes became dry and felt itchy. The lenses come at the white of the eyes and I just feel like putting out the lenses from the eyes. I purchased these lenses this year in the month of November (lot B19800193 and A29800102).
Reviewed Dec. 10, 2012
I have submitted a rebate on PureVision/soft lens rebate program for $60. I bought the required number of boxes on March 2012. The rebate program is to purchase between 01/01/2012 and 06/30/2012. After I submitted all the required documents, they sent me a letter requesting me to send back the receipt with the exact amount. I have a copy of all the documents I sent and it states there where, how many and when I bought them. I have spoken to one of the representatives and she asked me to resend the receipts. That was in October 2012. So far I didn't receive my rebate or even heard from them.
Reviewed Aug. 4, 2012
I sent in all rebate documents for a $40.00 rebate and then got a letter that my claim was invalid because "the purchase date on the sales receipt does not fall within the program dates." That is total ** since the rebate form states program dates are 7/01/12-12/31/12, and my receipt is dated 7/11/12. I was only going to order a six month’s supply, but then ordered a 12 month’s supply to be eligible for the rebate. What a rip-off.
Reviewed July 30, 2012
I've purchased a Bausch and Lomb lens in the end of March but now when I wear it, my right eye gets red in a few minutes. I want any hard action on it as soon as possible.
Reviewed July 23, 2012
I ordered 4 boxes of the SofLens for Astigmatism, thinking that I would be fine since I read the review on the website. Once I got it, I used it for the first two weeks and now the contacts just burn. I thought maybe I just got the bad one, so I opened another pair and yet it still burns. So, I decided to let it soak overnight in the contact solution, but that didn't help at all. I am so disappointed knowing how much money I wasted to a piece of ** contacts from this company! I just don't understand how a company do this to their customers.
Reviewed May 29, 2012
I wore SoftLens Multi-Focal since 2005. I noticed my vision was getting progressively worse (or so I thought). The lenses after a day or two did not work. I could not see out of them. My eyes are constantly getting irritated and dry. I developed blepharitis. Well my vision has gotten much worse for real. I used ReNu the other day and it felt like I put Drano in my eyes. If there ever is a class-action suit against this company, I am in. They should be banned from the market.
Reviewed May 10, 2012
I have been wearing contact lenses for quite many years already. I tried once to buy Bausch & Lomb lenses (6 pairs in one box). Each pair was supposed to last a month. Indeed, it lasted for a week. After a week, a lens just broke. Usually, a small piece of a lens was missing. I thought I just got a defective box because it happened to every single pair of lenses in that box. So for a while I was buying another brand and everything was fine, so I decided to try Bausch & Lomb again. And that was a mistake! Same story: after a week, one lens is missing a small part. So, apparently, buying products of Bausch & Lomb is just waste of money. I’m very disappointed and never will try to buy anything of this brand again!
Reviewed April 20, 2012
I brought three clear eyes drops, lot no. m030. All three burn my eyes. I stopped using it.
Reviewed March 15, 2012
I've been buying Bausch contacts for three years. They are multi-focal soft lens. The problem is that two or three boxes are lasting only two weeks instead of four weeks as advertised. I cannot see out of them because they are not clear.
Reviewed Feb. 12, 2012
I soaked my lenses in this solution overnight, when the next morning I put one lens in and immediately I experienced a terrible burning sensation. My eye was very sore for 2 days. It is only when you read the very small print that it states that this product is not a multi-use lens solution, and you have to use the case supplied, yet the diagramatic instructions say: Rinse, store,and the lens is ready to use! This is very dangerous. I threw it in the bin, I won't use it again!
Reviewed Dec. 8, 2011
I have been wearing contacts for many, many years, and never experienced a problem with blurriness, dry eyes, and itching, until I started using the Bio True Multipurpose solution. This stuff is horrible. Do not continue to use, unless you would like to experience eye problems. Just the other day, the lens stuck to my eye, and pulled apart, damaging my eye. It cost me $250.00 in medical bills.
Reviewed Dec. 2, 2011
I have worn contacts for over 45 years and I even still have my original Bausch and Lomb hard tinted lenses. For the past two years, B&L has offered a rebate on their contacts. Last year, it took 6 months to get my rebate after sending in the required info three times. This year, I sent the box tops with the UPC codes, their rebate form, the payment to my doctor, and the payment to B&L for the contacts, only to get a letter stating there was something wrong with one of the UPCs. I wrote them back, sending all the info again plus copying all sides of their box to show that UPCs were not hidden somewhere else. Three months later after I had not heard from them again, I e-mailed them to which their response was I did not send in the correct UPCs again. Of course, I can't respond to that e-mail as it does not accept incoming mail. I have spent more on ink, paper, postage and time than the stupid rebate. B&L has lost a customer. My rating would be a -5, but you made me give them a 1. They called me a liar. I will not purchase from them again.
Reviewed Dec. 1, 2011
Biotrue contact solution made my new contact lenses bleary and put a film on the lens itself. Terrible stuff. I would not recommend it to family or friends. The film was so bad on the lenses and bleary that I had to throw the lenses out. They were completely no good as I could see out of them at all. The lenses I wear are not cheap, so I am now out $174 of lenses for trying Biotrue. I would like some kind of compensation for my loss.
Reviewed Oct. 22, 2011
It is with great regret and displeasure that I have to bring to your attention my recent horrifying experience with my Bausch&Lomb Softlens 59. I have been using Bausch and Lomb contact lenses for a long time now. Recently, I opened the pack of (6 Soft Contact Lenses) monthly disposable lens, and the first pair caused unbearable irritation in my eyes, and I was shocked to find out that when I took them out, one of the lens was torn. Thankfully, the first time there wasn't much harm caused to my eyes.
The second pair too, did not feel comfortable and also did not last for much long. Similarly, the third and the fourth pair of lenses were found torn and there were tiny dots in them. I am in no mood to give you all the vivid details now, not to mention all the trouble I had to go thorough amidst having to attend courts and managing a lot of reading without the lenses. Initially I thought that it might have been for some other unknown reason, but then all the five lenses were found defective successively, and right now I'm using the sixth pair of lens which is also showing tiny tearings at the edges of the lens.
So it's now doubtless that the lens that I got were indeed defective. I request the concerned authorities to take some action regarding my agony as soon as possible. Please do replace the lenses and prevent any further mental torture to me! Please take immediate action in this regard and consider this complaint of an urgent nature, in order to prevent any further trouble to both of us!
Reviewed Oct. 13, 2011
I used the Bausch & Lomb Easy Sept Peroxide Solution and was unhappy with the reaction that happened to my eyes. I have been a contact lens user for over ten years. Never have I have the awful and painful reaction to my eye as I had with this solution. Not until I read the 'small print' on the back did I realize that you could not sterilize your contact lens instantly. I realize because you have put this in 'small print', this enables you to be safe from any complaints or law suits. But I am extremely angry and upset by the awful side effects caused to me when I used this solution. I would encourage you to make it clear on the front of the label in the future, as I could not see out of my left eye for two days. I will be going to the press with this complaint in the next week. I feel I should warn others about how it is misleading and how the small print on the back should be a warning on the front.
Reviewed Oct. 10, 2011
I have been using and handling my contact lenses for the past one year. And I am well aware of how to take care of my eyes in the form of contact lenses.
I opened a new set of monthly disposable lenses and wore them. After a while, I started feeling some irritation in my left eye. I removed the lens, cleaned it again and wore it. After a while, it started hurting as if some sharp edge was piercing my eye. Again I attempted to remove the lens and a small piece of lens came out, then the bigger portion came out broken.
This was astonishing. How could the lens tear in my eye, when twice I placed on my cornea so carefully? Above all, I injured my lower eyelid. It is swollen and blackened. I immediately went to an eye specialist and now my eye is under treatment.
I definitely expect a reimbursement or a replacement of my lens. For information, these lenses were purchased just a month ago, in August 2011 on the first week. I look forward to a quick response.
Reviewed Aug. 16, 2011
I purchased eye drops for re-wetting and putting in my contact lenses. The drops are in the "same" little bottle at the same price.
I opened the bottle, noticed a red cap, but since I did not have visual assistance from glasses or contacts, I did not read the warning.
The drops are concentrated protein removers and very strong solution. I burned my eye and immediately rinsed with water. However, the eye is so swollen and red, I must go to the ophthalmologist to have him determine a course of action.
I contacted B&L and was told that I should have read the teeny-weeny fine print on the bottle and not to wear contacts for a few days due to the burn.
Do we put clorox in the same bottle as coke? Would fine print exonerate the liability of the manufacturer of such products? I may be affected long term. Who knows? My eye is on fire and it is not comfortable!
This travesty must be made public. My children wear contacts. My friends wear contacts. This is dangerous and a very innocent purchasing mistake.
Reviewed May 25, 2011
On April 25 2011, I woke up with bad eye irritation and thought I must have pink eye, due to stinging, watery eyes, along with vision issues. Obviously, as I wear contacts,so I took them back out and stayed home from work. Next morning, my eyes weren't crusty so I thought maybe it was allergies and put in contacts. They were in the multi-purpose solution and went on to work. On the way there, my eyes were literally getting worse by the minute. They were hazy and painful, like something was in them that I couldn't get out. The sun seemed so bright, it was bad. I work an hour from home. Finally after the drive, problem just worsened. I work in a medical office and I had my boss look at it. It didn't appear to be anything he could see. I worked for the day somehow pushed through.
I went straight to the ophthalmologist and was diagnosed with corneal edema vision loss, My sight was 20/400. Five appointments later and 30 days I am still out of work and have not scheduled to see cornea specialist. I have seen 3 doctors so far and 1 more coming up. Keratitis was the next diagnosis after edema went down. Symptoms went away but vision was still wrong. The only solution I use is ReNu multi-purpose. I was unaware of recalls. I have my bottle, taking it with me to eye hospital when I go.
I am only 30 and if a suit comes from this company, I would like to be placed in suit. If other people have had this happen please write. I might have permanent corneal damage, vision impairment, and I was also diagnosed with keratitis during this time. To any one who wants to know, it just came on out of nowhere, losing your sight is scary especially with no warning. If it so happens to be from a product marketed specifically for my eyes, I will be sick!
Reviewed May 8, 2011
I have been using Bausch & Lomb non-disposable lens for the past 10 or more years in India. Recently when I moved to Muscat, I placed an order for a pair of Bausch & Lomb lens with Ridhwan Optical in Qurum. Close to about 2 months of use, I opened the lens box to find one day that my left-eye lens was torn. I was verbally promised a one-year warranty at the time of purchase by the optician.
When I took the lens to them, they refused to replace the defective lens. They have told me that they will check with Bausch& Lomb and get back to me in a week. It is about 3 weeks now and I still haven't heard anything from them. I have been using contact lenses for many years and I am well aware how to handle and maintain them.
I refuse to believe that the lens was torn because of my mishandling. I somehow even doubt that the opticians have given me a pair of disposable lenses, when I had actually asked for non-disposable ones, or they were actually defective. I have provided the name and number of the optical shop and sincerely hope that B&L will be able to address my concern, and provide me with a new of lenses, or a reimbursement. While there are other optical shops providing free replacements up to 6 months, I hope other optical like Ridhwan follow the same.
Reviewed March 14, 2011
I used Target Brand P and UP Multipurpose Contact Solution for the first time and had immediate acute burning sensation and my eyes watered continually for six hours. I visited emergency and ophthalmologist. The doctors confirmed burn on upper eyelids.
I missed several days of work and damages include custom-made lenses, pain, etc.
Reviewed Feb. 23, 2011
Bausch & Lomb was one of two pharmaceuticals companies that produced a medicine called Desmopressin Acetate for which I must take for the rest of my life due to a rare form of diabetes called Diabetes Insipidis. I never preferred Bausch & Lombs nasal spray. It has a funny after taste. My brand of choice was from Apotex. This month when I went to refill my prescription, I was told Bausch and Lomb bought Apotex and would be the only company producing this drug now, and they raised my prescription (which I could hardly afford) from 62.00 to $92.00! Come on, Bausch and Lomb. That's a terrible thing to do to the public! You went up $30.00 in one month just because you can! You're the only ones producing this product now and I have no other choice. Shame on you!
Reviewed Feb. 12, 2011
I purchased a bottle of Bausch & Lomb Simplus Multi-Action Solution and it came out of the bottle as a thick, gooey substance. I went and purchased a new bottle of solution, CVS multi-purpose solution. But today, I had to throw the contacts out of the window while driving home from work because my eyes were burning so much. Am I in any kind of trouble? I also have sleep build-up on my eyes which I never get. If there's a lawsuit against them, I would like to join it and I still have the bottle for evidence. Any suggestions on what to watch for with my eyes? My eyes are still hurting, I'm afraid of what might happen to my vision. Are there any stories of people going blind?
Reviewed Nov. 2, 2010
My husband and I started using the "new" Bio True contact lens solution by Bausch and Lomb. The solution initially is fine, and contacts seemed cleaner. However, after several weeks of using this solution, both my husband and me, have been experiencing blurred vision. We notice that at times after cleaning lenses repeatedly, and putting them back in, we are still experiencing blurred vision. We have also put in new contacts to perhaps correct this problem, however, it has not helped. Subsequently, we will stop using this product. Thank You.
Reviewed Oct. 25, 2010
I recently purchased a bottle of ReNu Multipurpose Lens Solution, called "Fresh". I opened the brand new, sealed box and bottle of the product one on Saturday morning. I used the solution as I was putting in a new pair of prescription contact lens. I placed them in my eyes without any trouble. Later that same evening, I started to feel like I was coming down with something. My eyes were slightly burning and I suspected I was coming down with a fever. I took out my contact lens and took my temperature, it was a normal 96.8. The following 3 days, my eyes continued to burn and itch. I tried to refrain from rubbing them, which was hard since they felt like there was sand or grit in them.
The incident came to a head on Wednesday evening, when my eyes began to burn so severely that at one point, I could no longer open my eyes. When I tried to concentrate on opening my eyes, the burning pain in both eyes would not allow it to happen. Never in my life had I experienced anything like it before. It was terrifying. I wanted someone to take me to the hospital emergency room. My husband suggested I try taking some pain reliever and he would take me the following morning. After about 30 minutes of severe pain, I finally slept. I went to the Ophthalmologist the next day and explained my symptoms. He examined my eyes and was able to see some pitting on the surface of both of my corneas. He provided me with some lubricating eye gel and advised me to return if the problem persisted after 2 days.
Thankfully, the eye gel he provided did offer relief. But I suspect the ReNu Multipurpose Lens Solution. When I googled the ReNu product, it appears that there are other people who have experienced problems with this product. If there is a class action lawsuit against Bausch & Lomb for their ReNu product, I want my name to be added to the suit. Thank you for listening to my story.
Reviewed Sept. 24, 2010
I am writing to file a complaint regarding your Bausch & Lomb contact solution. I am a contact lens wearer and have used Bausch & Lomb Boston contact solution for many years. I contacted a bad fusarium fungal infection in my left eye which has left permanent scarring and vision loss. I am contacting you for two reasons: 1) I did use Renu twice in the weeks prior to the infection; and 2) more importantly the Boston Solution was manufactured in the same plant as the Renu solution which was recalled.
Fusarium eye infections are relatively rare and I am confident that my infection was related to the Bausch & Lomb contact solution that I used. I am a professor and mother of three and spent many months unable to work as a result of the infection and also have now experienced permanent problems working and functioning at the level I did prior to the eyesight loss.
Reviewed Sept. 18, 2008
I am writing about deceptive and environmentally irresponsible packing by the Bausch and Lomb product Boston One-Step Liquid Enzymatic Cleaner.
For a number of years, this product has been sold in a small squeeze bottle containing 5 ml of liquid for self-dispensing; retail price in Brooklyn NY at Rite-Aid was $11.99 per bottle. (FYI--this equates to approx $70/oz.)
Recently, this produce has new package in one-use only plastic vials, with each box containing 12 applications. Total volume, as stated on the box is 3 ml. (a 40% reduction) retailing for the same price of $11.99.
Not only is this price increase (disguised as new packaging) outrageous and deceptive, but it is environmentally destructive, since each application is encased in plastic applicators for I expect to be about 4 drops of liquid (the ratio of plastic to liquid boggles the mind).
Reviewed Jan. 9, 2008
I contracted a corneal eye infection during use of Bausch & Lomb ReNu with Moistureloc.
I had to undergo severe treatment under the care of a cornea specialist. I missed work during treatment and now suffer from permanent scarring and changed vision due to the infection.
Reviewed May 27, 2007
I developed a nasty eye infection from contact lens use over 3 years ago. I wore two-week contact lenses for 3 weeks, and immediately afterwards experienced a burning sensation when trying to put any contacts in my eyes. I have had really dry eyes for 3 years, continuous **** buildup, and general discomfort.
My eye problem prevents me from living a normal life. I cannot even quantify the negative effects this infection has had on my life. It affects me every minute of every day and quite frankly, is unbearable.
Reviewed Aug. 4, 2006
Around the time the news hit the air ways about the renu comfort solution I had been having problems with my left eye burning, tearing up & generally hurting. I had to take my contacts out due to all the symptoms. One morning I looked down below my bottom eyelid to see a ***** place. I called & immediately made an eye appointment with a eye specialist. It was around the end of June 2006. I had just gotten a new prescription for ACUVUE 2 contact lens in April 2006. The eye doctor said I had a staph infection in my eye. He gave me an antiobiotic cream & I had to use hot towels on my eyes & clean my eyelids 3 times daily & insert the antiobiotic cream.
Today is the first time I have been able to wear my contacts without pain. I immediately threw away the renu solution when I heard the reports & bought optifree express lens lotions. the optifree express lotion is what I am currently wearing. I don't feel like my eyes are going to do that well because they are currently very dry for some reason & I am not seeing as well out of my contacts as I did before I got the eye infection. I have worn contacts since I was 16 years old & I am currently 53 years of age & in all that time this is the first time I have ever had an eye infection.
I bought 1 year of contact lenses in April 2006 but I don't know yet if I will be able to use them. I had to go to the eye doctor & pay for that visit & will have at least one if not 2 more visits, who knows! I had also bought some glasses in April to see far away & I have to take them off for close up. I am not able to see as clearly out of them as I did before I got the eye infection. I don't know yet if I will have to get a different prescription for my glasses & or my contacts.I don't know if I will ever be able to wear contacts again. Only time will tell at this point.
Reviewed Aug. 4, 2006
Around the time the news hit the air ways about the renu comfort solution I had been having problems with my left eye burning, tearing up & generally hurting. I had to take my contacts out due to all the symptoms. One moring I looked down below my bottom eyelid to see a ***** place. I called & immediately made an eye appointment with a eye specialist. It was around the end of June 2006. I had just gotten a new prescription for ACUVUE 2 contact lens in April 2006.
The eye doctor said I had a staph infection in my eye. He gave me an antiobiotic cream & I had to use hot towels on my eyes & clean my eyelids 3 times daily & insert the antiobiotic cream. I haven't had a chance due to other healt problems & Dr appointments to get back with him but I DO HAVE AN APPOINTMENT with him in early September. Today is the first time I have been able to wear my contacts without pain.
I immediately threw away the renu solution when I heard the reports & bought optifree express lens lotions. I don't feel like my eyes are going to do that well because they are currently very dry for some reason & I am not seeing as well out of my contacts as I did before I got the eye infection.
Reviewed April 19, 2006
I went to my eye doctor for a routine eye exam. I wear contracts and was given my exam and prescription and given the MoistureLoc as a complimentary sample. I used and continued to buy and received samples and used the product until I heard the news about the link to eye infections.
Within two weeks after using the product, my eyes started to water uncontrollably. They sting and had discharge, my vision was blurred and it felt like there was a haze over my eyes and that there was dirt in them. They were very sensitive to light and I felt severe pressure in the back of my eye along with shooting pains. I may over eight trips to the family docgtor and eye doctors over the coming months and was given numerous prescriptions from antibiotics to steroids to correct my eye problem.
The doctors could not tell me what was wrong. Now all this news has come out about the other people who had the exact same problems I had and the product is being pulled from the shelf. I even have six empty bottles that I never threw away.
I will be visiting the family doctor and eye doctor tomorrow and demand they give me the proper medicine to treat this fungal infecton that I have had for over a year now.
Reviewed April 17, 2006
My eyes have burnt and I have had infections ever since I used the product. I have bubbles on my eye. I can't see well. I am almost blind.
Reviewed April 17, 2006
My daughter recently got her first pair of contact lenses and the Dr. gave her Renu moisture loc solution. In the second week of use she woke up one morning and one of her eyelids was so swollen her eye did not open.
Reviewed April 17, 2006
I have been using B&L lens cleaner ReNu with Moistureloc for over a year. During that time I experienced 3 minor eye infections (itching, redness, green gunk, etc). They seemed to be random and when they occurred, I stopped wearing my contacts for 4-5 days, soaked my bad eye with cool compresses and eventually the infection went away.
As soon as I read the news about the B&L problems, I took my remaining product back to the store and they gave me a refund. Not financially hurt, but curious as to how many of these minor infections may have gone unreported.
Reviewed April 17, 2006
While using this product my eyes were always red and hurt. It seemed like my lenses were never clean and felt sticky.
After switching products all of my problems went away.
Reviewed April 17, 2006
I had an eye infection that was treated at doctor's office. The product was ReNu with Moisture Lock.
Reviewed April 14, 2006
Discovered fungus in my eye due to the contact solution.
Itchy, red eye with fungus.
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