AdvancedMD provides the most comprehensive medical office software suite in the industry. Our EHR, billing and patient experience tools are used by more than 45,000 physicians and backed by expert practice advocates.
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We're a private practice for gastroenterology pediatric, and we've been with AdvancedMD for four years now. We invested in it and we've had a great experience with them, so we continue using them. We're able to get a hold of somebody at all times if we have any questions about something. And I've worked a lot of different systems and AdvancedMD is an easy one. You can get right in, it's easy to learn and teach, and it has an easy flow. AdvancedMD's support staff is also great.
This platform has lots of problems. Sure, scheduling, documentation, zoom integration are great WHEN THEY WORK. But progressively worsening problems with glitches such as dead links, connectivity (I have two internet connections and always check to see if the connection is unstable on my end or the patient's end. It's usually the AMD platform.) Recently our entire multi-state practice did not have zoom connectivity for a couple of hours. At times we can not get into the platform to do documentation -- sometimes during the only time we have available. Further, AMD will not support practice in multiple states by licensed providers. More than two years after Covid expanded much online healthcare this is unbelievable to me. The problems have been worsening over the last few/several months. For first 3/4 or so of 2021 problems were rare, but glitches are more and more frequent. These problems cause service disruptions, disgruntled staff and patients.
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We have used AMD for a very long time. Last year, we started using their billing product. Let me just say this, before you start to use AMD, STOP! I have been in this industry for 30 + years and in those years, I have never seen anything like this. They will take every dollar you have and what you get, is loss of money, no communication back if the errors or issues are theirs, they take no accountability, they will keep you hostage until you sign their contract, will not change any language in the contract because they do not want to take responsibility of their errors, and there are more than less.
Money gets posted even though a check has not been received and they get their percentage even though they should not have. I have received demos from other companies that I have or have not used, and they are much better, more up to date, less expensive yet you get much much more. I would love to discuss others' experiences and take this one step further. I have never seen anything like this and would just want to help the next group stay afloat and not choose this organization. Trust me, you will do better elsewhere.
In the past I always took a review of a product with a grain of salt in making decisions, but after my dealings with AdvancedMD, I would definitely tell any private physician to PLEASE be careful and work with AdvancedMD at your own risk. I started my own private office two and half years ago and used them at first for the EHR as well as the billing/RCM (Revenue cycle management). This was the first and biggest mistake. First, the EJR is very straightforward and if you’re only going to use them for that alone, then you should be fine, but I still wouldn’t use or recommend them after my ordeal.
In the beginning, AdvancedMD would schedule weekly and then bimonthly conference calls once all my new contracts were finally in which took up to 6 months. However, when on these calls, my office manager would review certain contracts that we uploaded to the system days/weeks before the meeting and AdvancedMD were ill prepared to discuss them and get them placed into the system.
Upon checking in on the status of claims 1-2 weeks up to one month later after claim submission regarding follow up discussions my office had with the RCM division, we could hear literal whispering on the conference call between underlings and their bosses at AdvancedMD’s RCM department refuting what we said we were calling about. In one incident involving a claim, an RCM agent at AdvancedMD told my office manager that I as the physician, had outsourced that claim to another party outside of AdvancedMD. Upon hearing this I was confused and frustrated as I of course never outsourced anything and upon calling again, a supervisor said that agent was in error.
The most egregious issue regarding AdvancedMD and their so-called RCM is that upon my staff asking in what stage a particular claim was in at that point in time, I and my staff were told that only AdvancedMD has access to the clearinghouse and that my staff and I have absolutely no access to the clearinghouse to see what status my own payments are in at any given time. Upon learning this I ended the RCM portion and kept the EHR portion but you have to give them 90 days of a ‘winding down’ period of which AdvancedMD admitted was nothing different from the previous time period.
During this ‘wind down’ period, I had my revenue report come to a screeching halt over a 30-day period and they at AdvancedMD told my staff, that we must have entered charges incorrectly, and upon confirming the entries were indeed correct with another person in the RCM department, 72 hours later, miraculously a large payment hit the clearinghouse. I was left with a feeling that this company was not forthright with its physician partners at all. I contemplated legal action after I reviewed the contract with AdvancedMD and they indemnify themselves for only $15,000 and if you do receive a judgement that AdvancedMD is liable, you and your attorneys have to go after them for the judgement.
Overall, I would not recommend this company in any capacity as there are literally hundreds of EHR companies from which to choose. I think this company and their RCM division was very duplicitous in stating, “we want to grow with you”, and then have a policy that the physician and their admin. staff have no access to the clearinghouse where in which you as a medical practice receive your income. This in and of itself is egregious and the biggest red flag in any medical payment/ RCM system in the country in my opinion. I think far too often electronic health information companies and others take advantage of physicians on the business side and AdvancedMD is no different. My dear colleagues and supporting administrative staff, please heed my warning and stay far away from AdvancedMD.
Rasheed **, M.D.
Hired a biller they recommended and after 2 months and major errors I switched and am doing billing in house BUT I still can't get the errors fixed from the 2 mo he had! Claims wrong due to constant glitches and he blamed the software. I contacted reps at Advanced MD and after 8 weeks contacted the president Amanda Hansen! Was a complete waste of time. She basically said have to deal with biller (even though he continues to blame software glitches). As a sole practitioner, can't afford to not have money coming in. RUN RUN RUN. I am looking for legal recourse because still don't have money from those claims and advanced md doesn't care or stand by their product. Curious how long the new president will last there....
Avoid this company like the plague. Despite potentially having much higher ratings; our experience with this company has been awful. We asked the right questions; but received the wrong information. This was sadly not identified until after the contract was written. These folks are hands off and provide no assistance. The moment we discovered the numerous issues and reported them (ahead of our scheduled date of implementation), we waited over 30 days for an answer. The long awaited answer was “tough”. “Our finance team decided that since a contract was signed, we will require 90 days of payments to allow you out of a contract”.
We never implemented the system, never activated a single employee or provider, and are unable to utilize the software. However, we will be paying for 3 months of service for absolutely no benefit. We only identified 1 single ethical employee in the entire organization. They even debited our account a month ahead of the agreed term. Don’t waste your time. There are many other SaaS providers available whom are much less expensive, much more helpful, much more ethical, and will aid in the successful operation of your practice/clinic!
Absolutely horrible experience... It started day 1 with onboarding: Poor explanation and training, AMD put information in wrong silos; trainer was inept, did not know her own system and could not train my personnel properly, NOTHING worked as described and advertised, They cannot support occupational medicine formats. We've spent no less than 80 hours on the phone or web support trying to fix problems. We are 8+ months into this service and we still can't bill properly and they can't fix their own system.
My staff had to develop work-arounds to fix Advanced MD's problems. Any feature is an additional cost. The system may be "comprehensive" but it is also incredibly complicated and confusing to utilize. I've been in private practice for 20 years, used 8 different EMR systems, and I would I would NEVER recommend this software to anyone. I had to give at least one star to post the review... I'd rather give none. AMD should be ashamed of their product.
I wish I had searched for reviews on Advanced MD before we chose them for our EHR company, as I do now all the bad reviews I experienced for myself. We were looking for an all in one system and had been through so many demos that we were tired of the process and when we had our demo with Advanced MD we were sold by the sales guy who we would find out later lied about what the system could do. First of all it is the most expensive out there and they only offer packages that you have to pay for even though you don't use half the stuff but may need one module so you pay full price, if you want just one provider to do telemedicine you can't have it. It's an all or nothing option, so if you have 10 providers and 9 are in office you still have to pay $30 per provider plus $5 for each event for zoom which is free if you sign up yourself.
They nickel and dime you to death on everything you try to use and by the end of the month your $669.00 fee turns into $900-$1,000. The biggest issue I had with their service is that the tech support didn't even know how to operate the system so the services you pay for never worked, in fact we couldn't log into the system for weeks and they couldn't figure out why.
The most painful experience we had with them is we had online scheduling that people could go to our website and schedule an appointment. This was mostly for new business which we averaged around $40-$60K a month. I went on my honeymoon and so I wasn't there to supervise but when I returned we noticed our consults went dark. None in almost 50 days, come to find out they disabled our online scheduling so no one was able to book an appointment for almost 60 days, when we discovered this we called tech support and they couldn't figure it out, I had to immediately call my web designer to implement a new scheduling system to stop the bleeding.
I finally heard back from AMD 9 days later with a workaround solution but by then I had lost all faith in AMD because this was not the only issue I had. Although the most costly I lost close to $70,000 dollars using AMD but they did not care but offered two months credit if I paid for services not operable. When I declined they turned off my access and I could not access any of my patient data. So now we're struggling to find a way to gather that information, Although they turned off our access they are still charging us full service fee for the month even though we are locked out. If we want to get our patient data they want $3500 just to retrieve it for us. I hope that anyone who reads this does themselves a favor and stay away from them you will be happy you did. It almost put us out of business and we are still trying to recover today to get back to a profit.
Extremely dissatisfying experience. Expensive, you have to pay per provider, unable to keep several providers in the pool for staffing, just bare minimum. Numerous IT problems. Poor IT support. Wait time for a single call is up to 40 minutes on average. I would not have switched to AdvancedMD had I known. Multiple billing errors, after fighting with AdvancedMD billing for a year brought billing in-house, using PM side. Still unable to function with this company. Dreaming to drop it. Do not choose AdvancedMD.
This is by far the worse software I have ever used in my over 15 years of being in the mental health field. Constant IT glitches. Don't believe the hype about the types of helpful features they have in place, they do not work. My team hates the platform, I even had a new clinician decide to not stay on with our company due to how poor the platform functions. My billing manager's workload has increased as a result. IT team rarely ever is helpful, no one seems to know what they are doing. We will definitely be looking for another software company. Overall company seems to be unorganized and their billing side is constantly making errors in processing our claims. RUN!!!
I was in discussions with their sales department for several months before I was ready to purchase the program. They assured me their product was gong to be tailored to my needs. I had looked at several others that were user friendly. I wanted to look at the program but it was not available to preview but AdvancedMD promised to provide all the things I needed. If I had an opportunity to look at the EMR I would have never purchased it. Enormous program, very small font and microscopic icons, some are not institutive. I never did get to use it but I am paying for the contract. NASA could make this work.
AdvancedMD author review by Jeffery Daigrepont
AdvancedMD is one of the world’s largest providers of cloud-based software offering an all-in-one EHR and practice management solution. Based in Salt Lake City, Utah, AdvancedMD has 16,000 physicians and 60,000+ users in nearly all medical specialties in all 50 states.
Cloud-based network: AdvancedMD allows users to sign on from any location allowing immediate data access without downloading or maintaining any software.
Multiple plans & pricing: AdvancedMD offers four separate pricing plans for scheduling, practice management, integrated PM and EHR, and a full-service RCM – leaving options for every practice and budget.
Training: AdvancedMD offers multiple training methods including group training, individual training, on-site training, online tutorials, training videos and virtual training.
Designed for specialists: AdvancedMD software accommodates a wide variety of medical specialists and practices with specific billing or integration needs.
Customer support: Some complaints about AdvancedMD mention the lack of on-going support within the first year of service. For smaller practices with less internal resources, this could be a problem.
Required hardware: AdvancedMD recommends Microsoft Windows, Internet Explorer and Office for optimal performance which could be a problem for Mac users or those who prefer using different browsers or operating systems.
AdvancedMD questions and answers
- What is something you wish every consumer knew about AdvancedMD?
- We’re committed to saving your private practice by helping you improve clinical outcomes and lower the overall cost of healthcare.
- What sets AdvancedMD apart from the competition?
- With 65 years of experience and $12 billion in annual revenue, AdvancedMD is one of the most trusted brands in the world and is proud to offer comprehensive, cloud-hosted software that’s designed to help your practice succeed.
- What problem is AdvancedMD trying to solve?
- AdvancedMD helps private practices survive and thrive in the ever-changing landscape of increasing compliance and reimbursement challenges.
- What needs do your product or service fulfill, and how do you fulfill those needs better than your competition?
- We automate nearly every aspect of your workflow, from scheduling to charting to billing, on an easy-to-use, single-login cloud platform. We also provide big data analytics that help you identify and capitalize on revenue opportunities.
- What’s the most common misconception consumers have about your industry? Your company?
- It’s a myth that the independent medical practice is disappearing into hospital employment for physicians. We see that trend reversing as private practices take advantage of the latest workflow automation and analytics technologies. We don’t see ourselves as just a healthcare company, we see ourselves as advocates and supporters of independent physicians and their patients.
- How has your industry changed in the last 5 to 10 years?
- We’ve seen dramatic increases in compliance challenges for the independent medical practice including ANSI 5010, ICD 10, Meaningful Use and now MACRA. Physician shortages have also increased due to the ACA introducing 40 million new patients into the healthcare system.
- How does AdvancedMD measure success?
- Client loyalty, as measured by the Net Promoter system, coupled with bottom-line financials is how we gauge our success. We continue to exceed both our financial and client retention targets.
AdvancedMD Company Information
- Company Name:
- 10876 South River Front Parkway Suite 400
- South Jordan
- Postal Code:
- United States