AdvancedMD provides the most comprehensive medical office software suite in the industry. Our EHR, billing and patient experience tools are used by more than 45,000 physicians and backed by expert practice advocates.
The AdvancedMD experience is unlike any other because the products are designed by medical professionals, for medical professionals. The software adapts to your needs: charting, billing and scheduling processes can be customized to fit your specialty and workflows. User-friendly dashboards, one-click tasks and automated processes increase efficiency while a robust suite of patient experience tools increases satisfaction and retention.
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We're a private practice for gastroenterology pediatric, and we've been with AdvancedMD for four years now. We invested in it and we've had a great experience with them, so we continue using them. We're able to get a hold of somebody at all times if we have any questions about something. And I've worked a lot of different systems and AdvancedMD is an easy one. You can get right in, it's easy to learn and teach, and it has an easy flow. AdvancedMD's support staff is also great.
Since AdvancedMD went to a new Beta version, there have been more steps and clicks required and much less reliability. Three evenings in the past 2 weeks, I have been unable to finish charts in the evening as the system is extremely slow or unresponsive. Colleagues have had similar issues. I called today about this problem, no response. Tonight I am on call and receiving calls from ER about patients seen by colleagues today, but notes take 5-10 minutes to load. I cannot leave messages for colleagues or order scripts. And of course, there is no one available at AdvancedMD until Monday morning, so I may be without EHR for the entire weekend that I am on call. I consider this unacceptable.
I was in the process of a startup mobile health company. They were all talk and high pressure sales upfront. When the company did not pan out as planned and they had expended relatively no man hours in the setup of the account they still hounded me for payment on a service I did not use at all.
AdvancedMD has the worst customer service with unprofessional staff. They have been giving me such a hard time with downgrading my contract for over three months. Sherri, Adam ** and Jared ** have been not doing their job correctly. Due to their negligence and lack of accountability my practice has/is suffering. To add insult to the injury they have sending me threatening emails too.
I have been using AdvancedMD for over 7 years. My company, Advanced Electronic Medical Billing, Inc located in Denville NJ has been a preferred partner offering billing service support to independent specialty practices. We have multi-specialty clients and have found the system they offer to be very comprehensive. Since it is a cloud based system, our clients handle front end functions such as appointment schedule and patient collections at time of visit, and we handle the charge review, insurance and patient collections. The system works well with our office and clients because it also has a built in messaging system which links communications within each patient account.
This is a great system for any practice who wants to work closely with their clients to view a/r data, and see all data at any time. We love the fact AdvancedMD offers access from IPHONE, IPAD, and desktop. Their support team is located in the USA and they have been wonderful in making sure both our needs as a billing service and our client needs re EHR have been met. We also work with practices who started using AdvancedMD and then decided to hand over the billing functions to our company. Advanced MD in these situations were great to work with and made the transition simple! Our clients were happy to transfer billing functions to us without having to learn a new appt scheduler and ehr system.
Very well versed with intricacies of AdvancedMD and architecture, we were able to jump in quickly as a preferred partner and streamline efficiencies and increase revenue immediately. Our clients also liked the fact that we provide on site in-person training on the AdvancedMD system which makes learning a new system less stressful! Highly recommend AdvancedMD system.
We needed to bill the claims for the eye surgeries at the eye center and I found AdvancedMD through Google search. We did a revenue collection service and we used it. When we bought it, there were a lot of bumps in the road and it was a complicated product. There was poor implementation, poor training, overpromising and not managing expectations. They should invest more money in training and hiring trainers. They could also update the code and have faster software processors.
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I do family practice and I like AdvancedMD's practice management software as well as that they are a US-based call center. I got the whole full suite and I had a good experience purchasing the software. They did a very good sales job but I was disappointed with my service after the fact. I had a very rocky on-boarding experience and they were training us poorly. They made it right, but I really had to fight for it. It took way more out of me than it should have. And it was way rougher than it should have been. And when one has a poor training, it really makes the start rough. The trainers are very good at what they do, but they're very difficult to get a hold of. I might set up an appointment but I cannot get a hold of anybody in between there. Their training really needs to step up and the training materials need to be better. The on-boarding needs to be better also and they have to be more accessible.
We're a primary care provider and the previous CHR that we were using was server-based. The institution wanted something that is a little bit more efficient that would keep up with technology a little bit better. They found AdvancedMD at the very beginning of my time being here. We’ve got all in our package, including the scheduling side which is the practice management side. We’ve started using the EHR in March of this year and we've also just started using their billing service. We’ve had it 2012, though, as an HER. The staff at AdvancedMD are great and we’ve had some technical difficulties over the last couple of months that they’re still trying to figure it out. They answer the phone when we call them and there’s live chat that we can do. There's also a contact support staff where we can send them a message and they’ll send us one back or call us and they have a solution for it.
We are engaged in podiatry and we had a biller but there wasn't much transparency. If somebody wanted to pay their bill, we would have to call her and have her fax us over things. We needed a whole system. So, we searched online for medical billing software provider. We used a review site to decide on which company to choose and in the end, we went with AndvancedMD because they were a little bit more intuitive and a little bit better than the other companies. We're also able to record more with their things than some of the other software we looked at.
When we talked with their reps, we went over what our needs were and our financials. We tried to see if we could get the best deal and they always said to go to the board to make sure that they were able to get us the best price. So far, billing and sales have both been good. We had one of their reps for the EHR side and there were a couple issues with a lot of our appointment to get training uncancelled, but for the most part, working with them has been pretty positive. Also, I've had to call claim services once and they were quick to respond.
We signed up with AdvancedMD and were there for over a month and still couldn't even get into the system to do ANYTHING. The start up process is LONG and arduous, and each single step took weeks for them to do. They don't let you do anything yourself, you have to WAIT for them to do it and require you to enter into a year-long contract with them when they can't even get you running in a decent amount of time. Long story short, we signed up with OptiMantra and were working in there in less than 2 business days, while we were still waiting for AdvancedMD to get us going. We cancelled our contract, due to lack of service (on their part) but they are still trying to charge us $250 per month. RUN, don't walk away from these scammers.
At first, AdvancedMD was very difficult to learn because we weren't credited with the insurances. We had to call a lot because everyone was in transition at the same time, us and AdvancedMD and the billing procedure because of accreditation for insurance. But they were helpful, easy to get a hold of, kind and friendly. The doctor's okay with AdvancedMD. And I like how the doctor can push through the charges. But we're probably gonna discontinue using AdvancedMD because of the nature of our doctor being a naturopathic, so we have supplements and things that are never gonna be covered.
We're an orthopedic office and we found out that a lot of the billing is not being entered and that we have to do the entering, and the one we're using was saying that they work the claims that are denied. They're not doing the further charges and the fee schedule, and we have to do all that, which is a little bit too much because we're a small practice and we have a lot of other stuff to do. We need a billing company to do billing, and we're now using AdvancedMD. We had a training with a lady a couple of times, and it seemed the doctor was not getting what he wanted, as far as reports. And when she was trying to train us, she was sarcastic in a way. But other than that, everybody at AdvancedMD was friendly.
We used AdvancedMD in our private practice for a year and it was very challenging. I have worked with multiple EMRs previously (both in the hospital and in the clinic) and am not an old fuddy-duddy who can't work a computer. I have worked with Cerner, Mediteck and Epic in the hospitals and Healthfusion, E-Clinical Works (ECW), and the VA system.
The real nightmare started when we tried to leave AdvancedMD. All that they were interested in was having me on take AdvancedMD to my new practice. Then I explained that I was moving out of state and just needed to have my charts so I could keep a record (for legal purposes) for myself and pass the patient records on to my patients' new docs. This is impossible according to AdvancedMD. They can only transfer to a new EMR, but that requires me hiring my own IT guy for "a few days'" worth of work. They won't provide this service. In order to even get your data, they will charge you $3500. The data that they provide is not searchable or usable, just (in my case) over 210'000 individual files with no way to tell which patients' data is in each file without opening every file.
When I was vetting them there was a completely different story. At that time they said that they would "never hold your records hostage, they are your records!" I still have no solution for getting my patient's records and AdvancedMD has told me that there is no solution for this problem. How is it possible that AdvancedMD has no solution for practices that want to leave? I don't believe that they are so short sighted, just that they don't want to make it easy to leave. Be warned if you go with this business!
We're one of AdvancedMD's RCM clients, and we use everything in our package except for EHR. AdvancedMD is pretty user-friendly and intuitive. They have good support with key accounts, and we are utilizing them right now for their billing services. But it's not for somebody who is new to medical billing. You really need to have a background and a mindset of knowing what to ask and who to go to. But other than that, their services are fine.
AdvancedMD has not been the best. We just started the RCM service and that’s been terrible. We’ve had a lot of patient turnover because of it. It was supposed to be easier than the others. But we found out that it’s not as user-friendly as they had said it was going to be. The scheduling side and the practice management side is not too difficult but the EHR has been really cumbersome for our providers.
I also feel like whenever I’m talking to anybody, it’s just more of a sales pitch more than anything anymore. They want you to upgrade to this or upgrade to that. And then now we’re spending all this money in a service that honestly isn’t helping us much. It’s causing us more work than it is doing good for us. The last couple times since we’ve done this RCM a lot of blaming have put on to our office. We didn’t have these problems before we started RCM so it’s aggravating.
We have a medical practice that caters to varicose veins, cosmetics surgery and opioid addiction and we chose to have a full service with AdvancedMD. It was a good price for what it offered. Getting the software set up was easy and they have a helpful team when we started. If we can’t figure out how to do something they would log in and help us fix it and get it up and running. And even if it’s something that they couldn’t figure out initially they always get back and have it fixed and resolved. The customer service follow-up is good.
We like AdvancedMD. We’ve actually upgraded even recently so they’re also doing our billing part now which we absolutely love. The transition part was quick. They just had to go through and make sure everything was nice and clean because they didn’t set it up initially. We did. They double-checked everything and made sure everything on their end was connected.
We were unhappy with our billing company so we were in a hurry to get moving and the price of AdvancedMD was right. The knowledge of their sales people was fine but we just had a miscommunication on what we were actually purchasing. It was better that we were learning because it was a lot different than what we anticipated we signed up for. It has been a lot of extra work on our end but I like the system. They got little flaws but they are much better than our last billing company,
I'm a podiatrist, and Medicare was making a medical billing software a requirement for physicians, or else they are penalizing them. I submitted a request for information online and then we were shopping for some new software. Then I got a link I searched with a man who would tell the top five, and AdvancedMD ended up being on his list, too. We then sat through several presentations with several different companies, and I had them all submit some bids. AdvancedMD was in our top three picks and we ended up choosing them. We are very satisfied with them at this point, and we are just finishing up our trying in right now. They have given us a very thorough training for eight weeks now, and I'm really impressed with them.
We use their software where they do our billing service. It is all Cloud-based so they just negotiated the contract with the doctor. They agreed to it right and we then moved forward. The process was quite easy, and everything was electronic. The sales staff were very pleasant, courteous, professional, easy to work with and knowledgeable. I highly recommend them.
Our company is an outpatient as well as a general practice company. We looked into medical billing software because it was a much-needed application. We demoed three different medical billing software. We had Greenway, AdvancedMD and drchrono. AdvancedMD had an open API and that’s what attracted us to them because they had a few add-ons that were new to it so it was a brand new service-learning. We got the biggest one they had. As far as the implementation, it was absolutely amazing. Nicole was our implementation specialist. For the practice management side, she was phenomenal. Janet was the EHR. She was phenomenal as well and very easy going. They worked with me while I was deconstructing one practice and starting a new one. They were very flexible and wonderful.
I have the RCM contract. EHR: HER is OK to you. But they multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses. Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medical clients for unpaid balances. It is more than a year and they continue to bill my Medicaid patients. Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from Advanced.
You have to open a case with concerns that there is no claim on file with insurance and it already past filing deadline. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied. They also do not apply payment correctly and you request them to fix the errors, they will not respond. AdvancedMD does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.
We got the Practice Management package from AdvancedMD. The software is good. It is not as seamless as I thought it would be, but we are in negotiation to switch to AdvancedMD EHR which will alleviate all of those issues. The videos were excellent and really informative. We are not the easiest but they are fantastically accommodating. Jordan, the sales rep, was very good at getting us to AdvancedMD and answering all of our questions. I did the training with Chris, and it was very good. And now with billing, I’m with Cavene. Both of them has been amazingly helpful. And then, I sometimes talk with Brad on chat, where we ask for support. The customer service has been excellent. I would recommend AdvancedMD.
We have the scheduling from AdvancedMD and the software itself is okay. The training portion, however, was not very effective. It was difficult because it was on a conference call. We were listening through a speakerphone and then the other lines were beeping through. So every once in a while, we couldn’t hear what they were saying because of the phone beeping. And then things weren’t explained thoroughly. It would make things a lot easier if that was improved upon. We had to figure out a lot on our own and, overall, we felt like we were doing most of the legwork. But the people we’ve spoken with have been excellent. They walked us through whatever needs to be done and any questions that we’ve had, they’ve been very helpful in answering and showing us how to get to whatever we were trying to do.
I work in a pediatric office and we use AdvancedMD for all the billing. The doctor here knew somebody who was using it and it got good ratings. Their staff was wonderful. They always solve the problems when you call their number. However, using AdvancedMD needs little more work than I thought. In fact, it's the hardest thing we have because we had somebody who was doing everything before. The doctor would just put down what she did and then name you all the modifiers. Now, we’re more involved with it. An improvement would be a separate class on coding to help the doctors so that everything is clean and we’re getting everything we should be paid for.
We’re all neurosurgeons. So, we have one neurosurgeon and a practicing neurosurgeon. For AdvancedMD, we have it on the clinic side. And then we also have a surgery center where we have other doctors come in with the orthopedic specialties performed procedures there. So, we use AdvancedMD for facility billing at our surgery center and for our neurosurgeon here at the clinic. AdvancedMD is the benchmark when it comes to EMRs and practice managers. So, they came highly recommended.
We signed up with their RCM services on our clinic side and we were trying to get the same deal going for our surgery center. We actually had another RCM service that I decided to turn their agreement and switched it over to AdvancedMD. And part of that was because of the training that I got from Nicole, a staff from AdvancedMD. She was great and did all the implementation and I thought it was really nifty and informative. It was good and I liked it. Garrett, another staff, was also great and they were very knowledgeable. Every time I called them up and asked some questions, they were always prepared. So, it was a great supplement when it came to customer service issues. It has been great with AdvancedMD.
I have an ophthalmology practice. I needed both billing and practice management software so I did an online search. I talked with different reps from different companies and AdvancedMD's were great. Everything was very easy. And their staff was attentive and made follow-up phone calls and adjustments to the original offer.
We have family medical practice and heard about AdvancedMD four months ago through Practice Fusion. AdvancedMD had the tool that verifies the claims with two different clearinghouses. We availed of their billing services and the implementation was pretty easy. We were active and going in a little over a month. I just wish they have a little more insurance already set up in the system. But there’s a lot of help within the system.
I searched online to find out what all online medical records were out there. I happen to like the clinical work so I picked AdvancedMD. But they were very pricey upfront. They wanted a lot of cash to deem and to begin to set it up. On a brand new clinic, I’m paying for everything on my own and AdvancedMD was not something that was visibly an option for me. But their reps were willing to work with me. They gave me two months free and gave me a sliding scale upon starting out just in case we had a low patient volume to start. I watched a dozen webinars on different companies that had software and I thought theirs was very user-friendly.
Their sales staff was good, however, the people that helped implement it was a little slow. I agreed with them in November. By January 1, it was supposed to be up and running but it was not. In fact, they’re still working out the kinks on the EMR side of it. So, I’m not happy with that part and they didn’t even do anything for three weeks. I know now why I had two months for free Also, the salespersons said to me, “There’s only so many others and we’ve got a lot of people we have to see and we have sided with you in whom we’ve got to spot.” I didn’t like that part. I felt like if they were that low staffed, they should have more people to take care of and do the job.
They had a lot of videos that we could watch online, which we did utilize and take advantage of. They would call us to give us training but we were way ahead of them because we already watched all of that. We had the clinic up and running for two weeks before they even gave me a password so we can e-scribe and that was a pain. But they’re finally getting the bugs worked out. If they would’ve had it up and running like they said they would the first of January and we started seeing patients on the third, I shouldn’t have been doing paper charts. They didn’t even bother to turn it on until we were at the end of January. By that time I had 75 charts that I had to go and put in, which was ridiculous.
I would tell my friends to ask for more than two months free. On the third and fourth month, I already have to pay $500. I signed a contract with them and it’s a year contract. That was a nice part wherein I wasn’t stuck with a lot of money upfront and I wasn’t stuck with them for a long length of time. That was one of the other reasons I went them in case I decided for some crazy reason I did not like them. Nevertheless, their helpdesk has been really awesome. If we had a particular claim that we’ve had an issue with, we have been able to call the helpdesk and they have been really good. I liked their software. It is easy to use, very user-friendly. It’s just really sad that there are people that I signed a contract with that didn’t follow through which was really frustrating. Overall, I’m satisfied but I’m not 100% happy. They still got a long ways to go.
I've had a very good experience with AdvanceMD. We are a cardiology/interventional cardiology practice. The third-party who was initially managing the office introduced AdvanceMD since they have had a few clients who use AdvancedMD. In 2012, when they took over and wanted to manage the practice, they brought in AdvanceMD. Our package has the scheduling, practice management, as well as the billing modules. It is always better to have the practice management associated with the billing or the billing associated with the practice management so that the data are in conjunction. Moreover, it is much easier to pull the data back and forth.
We did not purchase anything as they don’t sell the software. They own the product and we pay a monthly fee to use it. Signing up for the service was very easy. Their reps were all very professional and cooperative. Moreover, they all have the knowledge to work on the product they are offering. Overall, I have had a good experience with them. I've had no issues with regards to the data storage and putting the patients into the system. The reports are excellent and the software is much easier to use as well as very comprehensive. I wouldn't change to any other software which is available in the market at this point in time. Any person right out of medical school who wants to open their solo practice would require guidance from a team, which any software company would have, to settle issues initially. I would recommend using AdvanceMD. The company is excellent to work with.
We purchased AdvancedMD in October last year and have been using it since then. When I first got hired on by the doctor, he asked me to look for a program. I started looking online. I compared and looked at the Youtube videos. AdvancedMD had everything that I was looking for. It was simple and very user-friendly. I initiated everything with Rob. The doctor I worked for wouldn't decide whether he wanted it or not. Rob kept on and never let me go. He said that he'd be there until the doctor makes up his mind. I even asked him if I could purchase it on my own and just get the billing part if the doctor did not want to do anything. He told me, “Absolutely, just let me know.” Moreover, he was very helpful in every single way.
Once the doctor agreed to the purchase, Shailo became my contact and she was awesome. It has been a great experience and AdvancedMD has been very helpful. Not once have I ever thought, “Why did I ever purchase this system?” We use the scheduling, the billing, the EHR, and the electronic prescriptions. We purchased everything except the feature that lets us do an online face to face with patients through an iPad because a lot of our patients are elderly and are not familiar with or just don't want to learn how to use iPads. The support I have received has been wonderful. Everyone sends me updates and forwards me emails. They tell me that they are there if I ever need them. I highly recommend AdvancedMD to any physician. It’s one of the best investments that the doctor has done in his practice.
We are an Urgent Primary Care facility. We heard about AdvancedMD from someone who works for the Topeka Housing Authority who had used them. We are using pretty much the full service. We have advanced insight, we have the facts, we have practice management and medical. Their support staff has been great. Since it’s been implemented, the support has been really good.
However, it was a little rocky at the beginning of our implementation training. The trainer wasn’t a good fit and when we got moved to a different trainer, it was different between night and day. I can’t say enough about Mary. We were not in the same time zone as our first trainer, so that made scheduling a little difficult sometimes. It would be a good idea to look if they keep everybody in the same time zone. There were also inconsistencies in the form templates. They did not have the same fonts, not even the same information between similar templates. Our practitioner just timed in. The information in the system is outdated and also in the health files. The health files are also not current with what where we’re at. It’ll show a screen that looks not even close to what we’ve got. But overall, AdvancedMD meets our needs.
EMR and PM - I was presented with a presentation of superiority and the actuality was less than superior!! I was charged an outrageous fee which was presented as a superior savings. I contacted the company months in advance and was asking for service days before my actual opening. All of the trainings resulted in multiple problems and leaving me with hours of endless work creating my own templates!! To date, we have never had a complete walkthrough of a patient visit, and have never had a training without multiple issues!!
After saying we were frustrated and done with service, we have had to go through multiple sources stating our unhappiness with multiple responses of fixing something that is broken beyond repair. Will someone please tell me how an infant's assessment of oriented is appropriate!!?? That is just the tip of the iceberg. A company that promises something they can't deliver should listen and reciprocate without all the questions!!! Do not recommend at any level!!
AdvancedMD expert review by ConsumerAffairs
AdvancedMD is one of the world’s largest providers of cloud-based software offering an all-in-one EHR and practice management solution. Based in Salt Lake City, Utah, AdvancedMD has 16,000 physicians and 60,000+ users in nearly all medical specialties in all 50 states.
Cloud-based network: AdvancedMD allows users to sign on from any location allowing immediate data access without downloading or maintaining any software.
Multiple plans & pricing: AdvancedMD offers four separate pricing plans for scheduling, practice management, integrated PM and EHR, and a full-service RCM – leaving options for every practice and budget.
Training: AdvancedMD offers multiple training methods including group training, individual training, on-site training, online tutorials, training videos and virtual training.
Designed for specialists: AdvancedMD software accommodates a wide variety of medical specialists and practices with specific billing or integration needs.
Customer support: Some complaints about AdvancedMD mention the lack of on-going support within the first year of service. For smaller practices with less internal resources, this could be a problem.
Required hardware: AdvancedMD recommends Microsoft Windows, Internet Explorer and Office for optimal performance which could be a problem for Mac users or those who prefer using different browsers or operating systems.
Best for: Specialized physicians, independent physicians, large medical practices
AdvancedMD questions and answers
- What is something you wish every consumer knew about AdvancedMD?
- We’re committed to saving your private practice by helping you improve clinical outcomes and lower the overall cost of healthcare.
- What sets AdvancedMD apart from the competition?
- With 65 years of experience and $12 billion in annual revenue, AdvancedMD is one of the most trusted brands in the world and is proud to offer comprehensive, cloud-hosted software that’s designed to help your practice succeed.
- What problem is AdvancedMD trying to solve?
- AdvancedMD helps private practices survive and thrive in the ever-changing landscape of increasing compliance and reimbursement challenges.
- What needs do your product or service fulfill, and how do you fulfill those needs better than your competition?
- We automate nearly every aspect of your workflow, from scheduling to charting to billing, on an easy-to-use, single-login cloud platform. We also provide big data analytics that help you identify and capitalize on revenue opportunities.
- What’s the most common misconception consumers have about your industry? Your company?
- It’s a myth that the independent medical practice is disappearing into hospital employment for physicians. We see that trend reversing as private practices take advantage of the latest workflow automation and analytics technologies. We don’t see ourselves as just a healthcare company, we see ourselves as advocates and supporters of independent physicians and their patients.
- How has your industry changed in the last 5 to 10 years?
- We’ve seen dramatic increases in compliance challenges for the independent medical practice including ANSI 5010, ICD 10, Meaningful Use and now MACRA. Physician shortages have also increased due to the ACA introducing 40 million new patients into the healthcare system.
- How does AdvancedMD measure success?
- Client loyalty, as measured by the Net Promoter system, coupled with bottom-line financials is how we gauge our success. We continue to exceed both our financial and client retention targets.
AdvancedMD Company Information
- Social media:
- Company Name:
- 10876 South River Front Parkway Suite 400
- South Jordan
- Postal Code:
- United States
- 801 984-9500