AdvancedMD

So today, my staff will spend time explaining to the patients why they will have to wait until I get a system green light so I can send their prescriptions, and we hope that will be later today or tonight. If the patients develop withdrawal, seizures, or other crises because they do not have their medications, they must go to the emergency room. Oh, such is the day for an AdvancedMD doc. Just sitting here waiting for a green status light.

So because they waited to respond they decided to charge me another month of service. I tried speaking to Two lower level managers who did nothing but ignore emails or just didn't listen. Their names Jordan ** and Caleb **. Don't expect anything but unprofessional behavior. I called corporate and to speak to upper management, well let's just say I'm still waiting for a return call. I asked them to not charge our office credit card. I would pay a different method for my final payment. They definitely charged it so don't expect your privacy or bank account to be respected. Worst company ever!

Money gets posted even though a check has not been received and they get their percentage even though they should not have. I have received demos from other companies that I have or have not used, and they are much better, more up to date, less expensive yet you get much much more. I would love to discuss others' experiences and take this one step further. I have never seen anything like this and would just want to help the next group stay afloat and not choose this organization. Trust me, you will do better elsewhere.

In the beginning, AdvancedMD would schedule weekly and then bimonthly conference calls once all my new contracts were finally in which took up to 6 months. However, when on these calls, my office manager would review certain contracts that we uploaded to the system days/weeks before the meeting and AdvancedMD were ill prepared to discuss them and get them placed into the system.

Upon checking in on the status of claims 1-2 weeks up to one month later after claim submission regarding follow up discussions my office had with the RCM division, we could hear literal whispering on the conference call between underlings and their bosses at AdvancedMD’s RCM department refuting what we said we were calling about. In one incident involving a claim, an RCM agent at AdvancedMD told my office manager that I as the physician, had outsourced that claim to another party outside of AdvancedMD. Upon hearing this I was confused and frustrated as I of course never outsourced anything and upon calling again, a supervisor said that agent was in error.

The most egregious issue regarding AdvancedMD and their so-called RCM is that upon my staff asking in what stage a particular claim was in at that point in time, I and my staff were told that only AdvancedMD has access to the clearinghouse and that my staff and I have absolutely no access to the clearinghouse to see what status my own payments are in at any given time. Upon learning this I ended the RCM portion and kept the EHR portion but you have to give them 90 days of a ‘winding down’ period of which AdvancedMD admitted was nothing different from the previous time period.

During this ‘wind down’ period, I had my revenue report come to a screeching halt over a 30-day period and they at AdvancedMD told my staff, that we must have entered charges incorrectly, and upon confirming the entries were indeed correct with another person in the RCM department, 72 hours later, miraculously a large payment hit the clearinghouse. I was left with a feeling that this company was not forthright with its physician partners at all. I contemplated legal action after I reviewed the contract with AdvancedMD and they indemnify themselves for only $15,000 and if you do receive a judgement that AdvancedMD is liable, you and your attorneys have to go after them for the judgement.

Overall, I would not recommend this company in any capacity as there are literally hundreds of EHR companies from which to choose. I think this company and their RCM division was very duplicitous in stating, “we want to grow with you”, and then have a policy that the physician and their admin. staff have no access to the clearinghouse where in which you as a medical practice receive your income. This in and of itself is egregious and the biggest red flag in any medical payment/ RCM system in the country in my opinion. I think far too often electronic health information companies and others take advantage of physicians on the business side and AdvancedMD is no different. My dear colleagues and supporting administrative staff, please heed my warning and stay far away from AdvancedMD.

Rasheed **, M.D.

We never implemented the system, never activated a single employee or provider, and are unable to utilize the software. However, we will be paying for 3 months of service for absolutely no benefit. We only identified 1 single ethical employee in the entire organization. They even debited our account a month ahead of the agreed term. Don’t waste your time. There are many other SaaS providers available whom are much less expensive, much more helpful, much more ethical, and will aid in the successful operation of your practice/clinic!

My staff had to develop work-arounds to fix Advanced MD's problems. Any feature is an additional cost. The system may be "comprehensive" but it is also incredibly complicated and confusing to utilize. I've been in private practice for 20 years, used 8 different EMR systems, and I would I would NEVER recommend this software to anyone. I had to give at least one star to post the review... I'd rather give none. AMD should be ashamed of their product.

They nickel and dime you to death on everything you try to use and by the end of the month your $669.00 fee turns into $900-$1,000. The biggest issue I had with their service is that the tech support didn't even know how to operate the system so the services you pay for never worked, in fact we couldn't log into the system for weeks and they couldn't figure out why.

The most painful experience we had with them is we had online scheduling that people could go to our website and schedule an appointment. This was mostly for new business which we averaged around $40-$60K a month. I went on my honeymoon and so I wasn't there to supervise but when I returned we noticed our consults went dark. None in almost 50 days, come to find out they disabled our online scheduling so no one was able to book an appointment for almost 60 days, when we discovered this we called tech support and they couldn't figure it out, I had to immediately call my web designer to implement a new scheduling system to stop the bleeding.

I finally heard back from AMD 9 days later with a workaround solution but by then I had lost all faith in AMD because this was not the only issue I had. Although the most costly I lost close to $70,000 dollars using AMD but they did not care but offered two months credit if I paid for services not operable. When I declined they turned off my access and I could not access any of my patient data. So now we're struggling to find a way to gather that information, Although they turned off our access they are still charging us full service fee for the month even though we are locked out. If we want to get our patient data they want $3500 just to retrieve it for us. I hope that anyone who reads this does themselves a favor and stay away from them you will be happy you did. It almost put us out of business and we are still trying to recover today to get back to a profit.