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 4.0/5 (184 ratings)
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About AdvancedMD

AdvancedMD provides the most comprehensive medical office software suite in the industry. Our EHR, billing and patient experience tools are used by more than 45,000 physicians and backed by expert practice advocates.

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AdvancedMD Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Jan. 14, 2022

Absolutely horrible experience... It started day 1 with onboarding: Poor explanation and training, AMD put information in wrong silos; trainer was inept, did not know her own system and could not train my personnel properly, NOTHING worked as described and advertised, They cannot support occupational medicine formats. We've spent no less than 80 hours on the phone or web support trying to fix problems. We are 8+ months into this service and we still can't bill properly and they can't fix their own system.

My staff had to develop work-arounds to fix Advanced MD's problems. Any feature is an additional cost. The system may be "comprehensive" but it is also incredibly complicated and confusing to utilize. I've been in private practice for 20 years, used 8 different EMR systems, and I would I would NEVER recommend this software to anyone. I had to give at least one star to post the review... I'd rather give none. AMD should be ashamed of their product.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 3, 2021

    I wish I had searched for reviews on Advanced MD before we chose them for our EHR company, as I do now all the bad reviews I experienced for myself. We were looking for an all in one system and had been through so many demos that we were tired of the process and when we had our demo with Advanced MD we were sold by the sales guy who we would find out later lied about what the system could do. First of all it is the most expensive out there and they only offer packages that you have to pay for even though you don't use half the stuff but may need one module so you pay full price, if you want just one provider to do telemedicine you can't have it. It's an all or nothing option, so if you have 10 providers and 9 are in office you still have to pay $30 per provider plus $5 for each event for zoom which is free if you sign up yourself.

    They nickel and dime you to death on everything you try to use and by the end of the month your $669.00 fee turns into $900-$1,000. The biggest issue I had with their service is that the tech support didn't even know how to operate the system so the services you pay for never worked, in fact we couldn't log into the system for weeks and they couldn't figure out why.

    The most painful experience we had with them is we had online scheduling that people could go to our website and schedule an appointment. This was mostly for new business which we averaged around $40-$60K a month. I went on my honeymoon and so I wasn't there to supervise but when I returned we noticed our consults went dark. None in almost 50 days, come to find out they disabled our online scheduling so no one was able to book an appointment for almost 60 days, when we discovered this we called tech support and they couldn't figure it out, I had to immediately call my web designer to implement a new scheduling system to stop the bleeding.

    I finally heard back from AMD 9 days later with a workaround solution but by then I had lost all faith in AMD because this was not the only issue I had. Although the most costly I lost close to $70,000 dollars using AMD but they did not care but offered two months credit if I paid for services not operable. When I declined they turned off my access and I could not access any of my patient data. So now we're struggling to find a way to gather that information, Although they turned off our access they are still charging us full service fee for the month even though we are locked out. If we want to get our patient data they want $3500 just to retrieve it for us. I hope that anyone who reads this does themselves a favor and stay away from them you will be happy you did. It almost put us out of business and we are still trying to recover today to get back to a profit.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 23, 2021

    Extremely dissatisfying experience. Expensive, you have to pay per provider, unable to keep several providers in the pool for staffing, just bare minimum. Numerous IT problems. Poor IT support. Wait time for a single call is up to 40 minutes on average. I would not have switched to AdvancedMD had I known. Multiple billing errors, after fighting with AdvancedMD billing for a year brought billing in-house, using PM side. Still unable to function with this company. Dreaming to drop it. Do not choose AdvancedMD.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 6, 2021

    This is by far the worse software I have ever used in my over 15 years of being in the mental health field. Constant IT glitches. Don't believe the hype about the types of helpful features they have in place, they do not work. My team hates the platform, I even had a new clinician decide to not stay on with our company due to how poor the platform functions. My billing manager's workload has increased as a result. IT team rarely ever is helpful, no one seems to know what they are doing. We will definitely be looking for another software company. Overall company seems to be unorganized and their billing side is constantly making errors in processing our claims. RUN!!!

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 13, 2020

    I was in discussions with their sales department for several months before I was ready to purchase the program. They assured me their product was gong to be tailored to my needs. I had looked at several others that were user friendly. I wanted to look at the program but it was not available to preview but AdvancedMD promised to provide all the things I needed. If I had an opportunity to look at the EMR I would have never purchased it. Enormous program, very small font and microscopic icons, some are not institutive. I never did get to use it but I am paying for the contract. NASA could make this work.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 11, 2020

    Transferring to Advanced MD was the worst decision I made. I had countless issues with the billing department and patient statements are ALWAYS wrong. I had to do double the work just to correct the mistakes Advanced MD created. Patients would call upset because they were getting statements in the mail stating they had balances, when in fact AdVanced MD was not posted EOB's correctly. Now I am stuck with paying thousands of dollars every month with a company that causes me more issues, which requires more time.

    17 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 27, 2019

    The experience with AdvancedMD has been a nightmare from the beginning. They promised us it would do ABA billing, only to tell us after we purchased it sorry, we were wrong, it will not do ABA billing. (We were able to do a workaround that they could not figure out.) There are many glitches in the system. What is horrible is they charge you for "add-ons" and re-billing when it is due to the glitches. A few issues with the PM (many many more with the EHR portion):

    Payment posting
    - auto posting has rolled balances to wrong bucket (patient or stayed on insurance)
    - auto posting has posted remits as if in network, w/o instead of roll to patient
    - allowable fee schedules removed due to posting errors with allowables used for all posting even if claim is held or denied, had to remove all allowables for third party payers to avoid errors
    - insurance reversals do not reverse write offs, have to manually correct insurance reversals

    - what differentiates an 'allowable' versus a 'charge' fee schedule-what do they do in relation to charges, posting, and reporting?

    - referrals can be easily changed or new referrals created throughout system in error when correcting visits/charges/claims (hard stops for changes or do not allow a change without following proper workflow)
    - any change in a referral, episode, and/or appointment can affect all other components leading to errors; flags and/or hard stops to avoid forgetting addressing other components about a needed change/correction
    - referral date ranges do not correlate when entering charges, you should be able to enter a charge after the DOS and select the referral with the appropriate date range, we often have to change the expiration date for a referral in order to attach it to a charge even though the DOS of charge is in the date range on referral
    - when in charges or claims and need to change the referral, it is difficult to find the correct one. The pop up with the referrals does not show the auth number or CPT code and we could have many referrals for the same modality
    - cannot default expired referrals to 'gray' out, then we cannot select them when working charges/claims
    - referrals do not calculate properly for minutes when selected

    - referrals with auth visits/charge amount/minutes should not allow more that entered to avoid denials or overages


    - is there an ideal workflow for creating, correcting, updating and deleting to avoid issues

    - industry standard reporting not available without advanced insight-need raw data to create step report for payer analysis, charges negate payments when importing. I need data with service, charge, date of entry, date of service, payments (insurance and patient), balance (total, insurance & patient), date of insurance payment, payer, financial class, provider, patient
    - held charges is a report, should be a work queue or in the collections module to work the claims
    - collections module is glitchy-when scrolling through accounts is rolls to the bottom, cannot stop it, funnels claims into worklists instead of compiles

    - financial reports (ex: Reimbursement Analysis-Summary) are wrong (private pay charges fall in the wrong financial class and carrier), asked how data is being pulled into report but no answer or resolution if an error

    We have multiple reported calls with staff telling us that we have to pay for add ons that are due to the system having glitches. They also promise service and fixes that never happen. We have had the system for 18 disappointing months. We hired 2 additional staff just to try to keep up with the glitches in the system and finding workarounds or hand entering.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 9, 2019

    This company provided no support. H&P are not even useable. You can't find any information in any useable form. What a JokE? They will take your money and RUN! Nothing they said works. Patients can't enter information. Nurses can't see information. Patients H & P are 15 pages long and full of garbage. Company no help to fix. Worst EMR experience I have ever had. That is saying something with Cerner and EPIC.

    18 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 27, 2019

    Thus far, I love Advanced MD's support team. When I call insurance companies, it's like "eh" but Advanced MD always helps me. They were very slow to get us going in the beginning and we paid more than I thought we should've paid for because we didn't have a system to use. We got one month's cost back though I was not happy that we didn’t get more than that. Despite those issues, their reps are very helpful and I appreciate them. All the training for the billing in the beginning, was wonderful.

    4 people found this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 25, 2019

    We have a lot of times where the software freezes, or it takes its sweet time. And we've been in communication with the AdvancedMD team as well as our internet and tech people. There's something that I wish were a little bit more user-friendly. For instance, for the ultrasound tech. When her ultrasound comes over from the ultrasound machine to put into the patient's chart, she has to put them in one by one which is very, very time-consuming.

    And she's been on the phone with them numerous times trying to get this figured out, and they can't seem to find another way to make it easier for her where it's just select all, and they all get inputted. But now that we're learning about it, it's okay. It's manageable now that we know a little bit more about the software. There's just a lot of hiccups that we wish could still get fixed.

    The people there have been really good at calling back and trying to get things figured out. But when I do more calling of like client services about claims, I've had a couple calls where they weren't the greatest, meaning I wasn't getting answers and a lot of miscommunication. Things being said one way and then I try to do that, and then I'm told, "No, that's not right." One thing I don't like, and now we're on a better stance because we had to do a different way of communicating, is I was told I couldn't communicate via email because theirs wasn't HIPAA compliant, but then I found out it was.

    But my biggest struggle is it's so hard especially with the billing part of it in the software, like there's no way for me to communicate with my AR besides doing an Excel spreadsheet that she did an issue tracker. And it's a lot for me like I have to call in to put in a case to just get a quick answer. So, that's some of the things I'm not a big fan of because it takes a lot of my time to call in, get a case, when I could just reach out to an AR.

    7 people found this review helpful
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    AdvancedMD author review by Jeffery Daigrepont

    AdvancedMD is one of the world’s largest providers of cloud-based software offering an all-in-one EHR and practice management solution. Based in Salt Lake City, Utah, AdvancedMD has 16,000 physicians and 60,000+ users in nearly all medical specialties in all 50 states.

    • Cloud-based network: AdvancedMD allows users to sign on from any location allowing immediate data access without downloading or maintaining any software.

    • Multiple plans & pricing: AdvancedMD offers four separate pricing plans for scheduling, practice management, integrated PM and EHR, and a full-service RCM – leaving options for every practice and budget.

    • Training: AdvancedMD offers multiple training methods including group training, individual training, on-site training, online tutorials, training videos and virtual training.

    • Designed for specialists: AdvancedMD software accommodates a wide variety of medical specialists and practices with specific billing or integration needs.

    • Customer support: Some complaints about AdvancedMD mention the lack of on-going support within the first year of service. For smaller practices with less internal resources, this could be a problem.

    • Required hardware: AdvancedMD recommends Microsoft Windows, Internet Explorer and Office for optimal performance which could be a problem for Mac users or those who prefer using different browsers or operating systems.

    by Jeffery Daigrepont EHR Software Advisor

    Jeffery Daigrepont is a best-selling author, national speaker and healthcare IT industry giant. He specializes in healthcare automation, system integration, operations and deployment of enterprise information systems for large integrated delivery networks. Daigrepont is currently the senior vice president at Coker Group.

    AdvancedMD questions and answers

    What is something you wish every consumer knew about AdvancedMD?
    We’re committed to saving your private practice by helping you improve clinical outcomes and lower the overall cost of healthcare.
    What sets AdvancedMD apart from the competition?
    With 65 years of experience and $12 billion in annual revenue, AdvancedMD is one of the most trusted brands in the world and is proud to offer comprehensive, cloud-hosted software that’s designed to help your practice succeed.
    What problem is AdvancedMD trying to solve?
    AdvancedMD helps private practices survive and thrive in the ever-changing landscape of increasing compliance and reimbursement challenges.
    What needs do your product or service fulfill, and how do you fulfill those needs better than your competition?
    We automate nearly every aspect of your workflow, from scheduling to charting to billing, on an easy-to-use, single-login cloud platform. We also provide big data analytics that help you identify and capitalize on revenue opportunities.
    What’s the most common misconception consumers have about your industry? Your company?
    It’s a myth that the independent medical practice is disappearing into hospital employment for physicians. We see that trend reversing as private practices take advantage of the latest workflow automation and analytics technologies. We don’t see ourselves as just a healthcare company, we see ourselves as advocates and supporters of independent physicians and their patients.
    How has your industry changed in the last 5 to 10 years?
    We’ve seen dramatic increases in compliance challenges for the independent medical practice including ANSI 5010, ICD 10, Meaningful Use and now MACRA. Physician shortages have also increased due to the ACA introducing 40 million new patients into the healthcare system.
    How does AdvancedMD measure success?
    Client loyalty, as measured by the Net Promoter system, coupled with bottom-line financials is how we gauge our success. We continue to exceed both our financial and client retention targets.

    AdvancedMD Company Information

    Company Name:
    10876 South River Front Parkway Suite 400
    South Jordan
    Postal Code:
    United States