AdvancedMD

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AdvancedMD Reviews
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AdvancedMD provides the most comprehensive medical office software suite in the industry. Our EHR, billing and patient experience tools are used by more than 45,000 physicians and backed by expert practice advocates.

AdvancedMD Reviews

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    How do I know I can trust these reviews about AdvancedMD?
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    Page 3 Reviews 40 - 240
    Contract & TermsPriceProcess

    Reviewed June 6, 2018

    We signed up with AdvancedMD and were there for over a month and still couldn't even get into the system to do ANYTHING. The start up process is LONG and arduous, and each single step took weeks for them to do. They don't let you do anything yourself, you have to WAIT for them to do it and require you to enter into a year-long contract with them when they can't even get you running in a decent amount of time. Long story short, we signed up with OptiMantra and were working in there in less than 2 business days, while we were still waiting for AdvancedMD to get us going. We cancelled our contract, due to lack of service (on their part) but they are still trying to charge us $250 per month. RUN, don't walk away from these scammers.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed June 2, 2018

    At first, AdvancedMD was very difficult to learn because we weren't credited with the insurances. We had to call a lot because everyone was in transition at the same time, us and AdvancedMD and the billing procedure because of accreditation for insurance. But they were helpful, easy to get a hold of, kind and friendly. The doctor's okay with AdvancedMD. And I like how the doctor can push through the charges. But we're probably gonna discontinue using AdvancedMD because of the nature of our doctor being a naturopathic, so we have supplements and things that are never gonna be covered.

    Verified purchase
    Staff

    Reviewed May 30, 2018

    We're an orthopedic office and we found out that a lot of the billing is not being entered and that we have to do the entering, and the one we're using was saying that they work the claims that are denied. They're not doing the further charges and the fee schedule, and we have to do all that, which is a little bit too much because we're a small practice and we have a lot of other stuff to do. We need a billing company to do billing, and we're now using AdvancedMD. We had a training with a lady a couple of times, and it seemed the doctor was not getting what he wanted, as far as reports. And when she was trying to train us, she was sarcastic in a way. But other than that, everybody at AdvancedMD was friendly.

    Verified purchase
    Price

    Reviewed May 21, 2018

    We used AdvancedMD in our private practice for a year and it was very challenging. I have worked with multiple EMRs previously (both in the hospital and in the clinic) and am not an old fuddy-duddy who can't work a computer. I have worked with Cerner, Mediteck and Epic in the hospitals and Healthfusion, E-Clinical Works (ECW), and the VA system.

    The real nightmare started when we tried to leave AdvancedMD. All that they were interested in was having me on take AdvancedMD to my new practice. Then I explained that I was moving out of state and just needed to have my charts so I could keep a record (for legal purposes) for myself and pass the patient records on to my patients' new docs. This is impossible according to AdvancedMD. They can only transfer to a new EMR, but that requires me hiring my own IT guy for "a few days'" worth of work. They won't provide this service. In order to even get your data, they will charge you $3500. The data that they provide is not searchable or usable, just (in my case) over 210'000 individual files with no way to tell which patients' data is in each file without opening every file.

    When I was vetting them there was a completely different story. At that time they said that they would "never hold your records hostage, they are your records!" I still have no solution for getting my patient's records and AdvancedMD has told me that there is no solution for this problem. How is it possible that AdvancedMD has no solution for practices that want to leave? I don't believe that they are so short sighted, just that they don't want to make it easy to leave. Be warned if you go with this business!

    Verified purchase
    Ease of Use

    Reviewed April 1, 2018

    We're one of AdvancedMD's RCM clients, and we use everything in our package except for EHR. AdvancedMD is pretty user-friendly and intuitive. They have good support with key accounts, and we are utilizing them right now for their billing services. But it's not for somebody who is new to medical billing. You really need to have a background and a mindset of knowing what to ask and who to go to. But other than that, their services are fine.

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 29, 2018

    AdvancedMD has not been the best. We just started the RCM service and that’s been terrible. We’ve had a lot of patient turnover because of it. It was supposed to be easier than the others. But we found out that it’s not as user-friendly as they had said it was going to be. The scheduling side and the practice management side is not too difficult but the EHR has been really cumbersome for our providers.

    I also feel like whenever I’m talking to anybody, it’s just more of a sales pitch more than anything anymore. They want you to upgrade to this or upgrade to that. And then now we’re spending all this money in a service that honestly isn’t helping us much. It’s causing us more work than it is doing good for us. The last couple times since we’ve done this RCM a lot of blaming have put on to our office. We didn’t have these problems before we started RCM so it’s aggravating.

    Verified purchase
    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed March 25, 2018

    We have a medical practice that caters to varicose veins, cosmetics surgery and opioid addiction and we chose to have a full service with AdvancedMD. It was a good price for what it offered. Getting the software set up was easy and they have a helpful team when we started. If we can’t figure out how to do something they would log in and help us fix it and get it up and running. And even if it’s something that they couldn’t figure out initially they always get back and have it fixed and resolved. The customer service follow-up is good.

    We like AdvancedMD. We’ve actually upgraded even recently so they’re also doing our billing part now which we absolutely love. The transition part was quick. They just had to go through and make sure everything was nice and clean because they didn’t set it up initially. We did. They double-checked everything and made sure everything on their end was connected.

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed March 22, 2018

    We were unhappy with our billing company so we were in a hurry to get moving and the price of AdvancedMD was right. The knowledge of their sales people was fine but we just had a miscommunication on what we were actually purchasing. It was better that we were learning because it was a lot different than what we anticipated we signed up for. It has been a lot of extra work on our end but I like the system. They got little flaws but they are much better than our last billing company,

    Verified purchase
    StaffProcess

    Reviewed March 21, 2018

    I'm a podiatrist, and Medicare was making a medical billing software a requirement for physicians, or else they are penalizing them. I submitted a request for information online and then we were shopping for some new software. Then I got a link I searched with a man who would tell the top five, and AdvancedMD ended up being on his list, too. We then sat through several presentations with several different companies, and I had them all submit some bids. AdvancedMD was in our top three picks and we ended up choosing them. We are very satisfied with them at this point, and we are just finishing up our trying in right now. They have given us a very thorough training for eight weeks now, and I'm really impressed with them.

    We use their software where they do our billing service. It is all Cloud-based so they just negotiated the contract with the doctor. They agreed to it right and we then moved forward. The process was quite easy, and everything was electronic. The sales staff were very pleasant, courteous, professional, easy to work with and knowledgeable. I highly recommend them.

    Verified purchase
    Staff

    Reviewed March 9, 2018

    Our company is an outpatient as well as a general practice company. We looked into medical billing software because it was a much-needed application. We demoed three different medical billing software. We had Greenway, AdvancedMD and drchrono. AdvancedMD had an open API and that’s what attracted us to them because they had a few add-ons that were new to it so it was a brand new service-learning. We got the biggest one they had. As far as the implementation, it was absolutely amazing. Nicole was our implementation specialist. For the practice management side, she was phenomenal. Janet was the EHR. She was phenomenal as well and very easy going. They worked with me while I was deconstructing one practice and starting a new one. They were very flexible and wonderful.

    Customer ServiceCoverage

    Reviewed March 9, 2018

    I have the RCM contract. EHR: HER is OK to you. But they multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses. Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medical clients for unpaid balances. It is more than a year and they continue to bill my Medicaid patients. Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from Advanced.

    You have to open a case with concerns that there is no claim on file with insurance and it already past filing deadline. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied. They also do not apply payment correctly and you request them to fix the errors, they will not respond. AdvancedMD does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2018

    We got the Practice Management package from AdvancedMD. The software is good. It is not as seamless as I thought it would be, but we are in negotiation to switch to AdvancedMD EHR which will alleviate all of those issues. The videos were excellent and really informative. We are not the easiest but they are fantastically accommodating. Jordan, the sales rep, was very good at getting us to AdvancedMD and answering all of our questions. I did the training with Chris, and it was very good. And now with billing, I’m with Cavene. Both of them has been amazingly helpful. And then, I sometimes talk with Brad on chat, where we ask for support. The customer service has been excellent. I would recommend AdvancedMD.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2018

    We have the scheduling from AdvancedMD and the software itself is okay. The training portion, however, was not very effective. It was difficult because it was on a conference call. We were listening through a speakerphone and then the other lines were beeping through. So every once in a while, we couldn’t hear what they were saying because of the phone beeping. And then things weren’t explained thoroughly. It would make things a lot easier if that was improved upon. We had to figure out a lot on our own and, overall, we felt like we were doing most of the legwork. But the people we’ve spoken with have been excellent. They walked us through whatever needs to be done and any questions that we’ve had, they’ve been very helpful in answering and showing us how to get to whatever we were trying to do.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2018

    I work in a pediatric office and we use AdvancedMD for all the billing. The doctor here knew somebody who was using it and it got good ratings. Their staff was wonderful. They always solve the problems when you call their number. However, using AdvancedMD needs little more work than I thought. In fact, it's the hardest thing we have because we had somebody who was doing everything before. The doctor would just put down what she did and then name you all the modifiers. Now, we’re more involved with it. An improvement would be a separate class on coding to help the doctors so that everything is clean and we’re getting everything we should be paid for.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed March 1, 2018

    We’re all neurosurgeons. So, we have one neurosurgeon and a practicing neurosurgeon. For AdvancedMD, we have it on the clinic side. And then we also have a surgery center where we have other doctors come in with the orthopedic specialties performed procedures there. So, we use AdvancedMD for facility billing at our surgery center and for our neurosurgeon here at the clinic. AdvancedMD is the benchmark when it comes to EMRs and practice managers. So, they came highly recommended.

    We signed up with their RCM services on our clinic side and we were trying to get the same deal going for our surgery center. We actually had another RCM service that I decided to turn their agreement and switched it over to AdvancedMD. And part of that was because of the training that I got from Nicole, a staff from AdvancedMD. She was great and did all the implementation and I thought it was really nifty and informative. It was good and I liked it. Garrett, another staff, was also great and they were very knowledgeable. Every time I called them up and asked some questions, they were always prepared. So, it was a great supplement when it came to customer service issues. It has been great with AdvancedMD.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2018

    I have an ophthalmology practice. I needed both billing and practice management software so I did an online search. I talked with different reps from different companies and AdvancedMD's were great. Everything was very easy. And their staff was attentive and made follow-up phone calls and adjustments to the original offer.

    Verified purchase
    Coverage

    Reviewed Feb. 22, 2018

    We have family medical practice and heard about AdvancedMD four months ago through Practice Fusion. AdvancedMD had the tool that verifies the claims with two different clearinghouses. We availed of their billing services and the implementation was pretty easy. We were active and going in a little over a month. I just wish they have a little more insurance already set up in the system. But there’s a lot of help within the system.

    Verified purchase
    Customer ServiceContract & TermsPriceStaffEase of Use

    Reviewed Feb. 12, 2018

    I searched online to find out what all online medical records were out there. I happen to like the clinical work so I picked AdvancedMD. But they were very pricey upfront. They wanted a lot of cash to deem and to begin to set it up. On a brand new clinic, I’m paying for everything on my own and AdvancedMD was not something that was visibly an option for me. But their reps were willing to work with me. They gave me two months free and gave me a sliding scale upon starting out just in case we had a low patient volume to start. I watched a dozen webinars on different companies that had software and I thought theirs was very user-friendly.

    Their sales staff was good, however, the people that helped implement it was a little slow. I agreed with them in November. By January 1, it was supposed to be up and running but it was not. In fact, they’re still working out the kinks on the EMR side of it. So, I’m not happy with that part and they didn’t even do anything for three weeks. I know now why I had two months for free Also, the salespersons said to me, “There’s only so many others and we’ve got a lot of people we have to see and we have sided with you in whom we’ve got to spot.” I didn’t like that part. I felt like if they were that low staffed, they should have more people to take care of and do the job.

    They had a lot of videos that we could watch online, which we did utilize and take advantage of. They would call us to give us training but we were way ahead of them because we already watched all of that. We had the clinic up and running for two weeks before they even gave me a password so we can e-scribe and that was a pain. But they’re finally getting the bugs worked out. If they would’ve had it up and running like they said they would the first of January and we started seeing patients on the third, I shouldn’t have been doing paper charts. They didn’t even bother to turn it on until we were at the end of January. By that time I had 75 charts that I had to go and put in, which was ridiculous.

    I would tell my friends to ask for more than two months free. On the third and fourth month, I already have to pay $500. I signed a contract with them and it’s a year contract. That was a nice part wherein I wasn’t stuck with a lot of money upfront and I wasn’t stuck with them for a long length of time. That was one of the other reasons I went them in case I decided for some crazy reason I did not like them. Nevertheless, their helpdesk has been really awesome. If we had a particular claim that we’ve had an issue with, we have been able to call the helpdesk and they have been really good. I liked their software. It is easy to use, very user-friendly. It’s just really sad that there are people that I signed a contract with that didn’t follow through which was really frustrating. Overall, I’m satisfied but I’m not 100% happy. They still got a long ways to go.

    Verified purchase
    Staff

    Reviewed Feb. 11, 2018

    I've had a very good experience with AdvanceMD. We are a cardiology/interventional cardiology practice. The third-party who was initially managing the office introduced AdvanceMD since they have had a few clients who use AdvancedMD. In 2012, when they took over and wanted to manage the practice, they brought in AdvanceMD. Our package has the scheduling, practice management, as well as the billing modules. It is always better to have the practice management associated with the billing or the billing associated with the practice management so that the data are in conjunction. Moreover, it is much easier to pull the data back and forth.

    We did not purchase anything as they don’t sell the software. They own the product and we pay a monthly fee to use it. Signing up for the service was very easy. Their reps were all very professional and cooperative. Moreover, they all have the knowledge to work on the product they are offering. Overall, I have had a good experience with them. I've had no issues with regards to the data storage and putting the patients into the system. The reports are excellent and the software is much easier to use as well as very comprehensive. I wouldn't change to any other software which is available in the market at this point in time. Any person right out of medical school who wants to open their solo practice would require guidance from a team, which any software company would have, to settle issues initially. I would recommend using AdvanceMD. The company is excellent to work with.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 9, 2018

    We purchased AdvancedMD in October last year and have been using it since then. When I first got hired on by the doctor, he asked me to look for a program. I started looking online. I compared and looked at the Youtube videos. AdvancedMD had everything that I was looking for. It was simple and very user-friendly. I initiated everything with Rob. The doctor I worked for wouldn't decide whether he wanted it or not. Rob kept on and never let me go. He said that he'd be there until the doctor makes up his mind. I even asked him if I could purchase it on my own and just get the billing part if the doctor did not want to do anything. He told me, “Absolutely, just let me know.” Moreover, he was very helpful in every single way.

    Once the doctor agreed to the purchase, Shailo became my contact and she was awesome. It has been a great experience and AdvancedMD has been very helpful. Not once have I ever thought, “Why did I ever purchase this system?” We use the scheduling, the billing, the EHR, and the electronic prescriptions. We purchased everything except the feature that lets us do an online face to face with patients through an iPad because a lot of our patients are elderly and are not familiar with or just don't want to learn how to use iPads. The support I have received has been wonderful. Everyone sends me updates and forwards me emails. They tell me that they are there if I ever need them. I highly recommend AdvancedMD to any physician. It’s one of the best investments that the doctor has done in his practice.

    Verified purchase
    Staff

    Reviewed Jan. 29, 2018

    We are an Urgent Primary Care facility. We heard about AdvancedMD from someone who works for the Topeka Housing Authority who had used them. We are using pretty much the full service. We have advanced insight, we have the facts, we have practice management and medical. Their support staff has been great. Since it’s been implemented, the support has been really good.

    However, it was a little rocky at the beginning of our implementation training. The trainer wasn’t a good fit and when we got moved to a different trainer, it was different between night and day. I can’t say enough about Mary. We were not in the same time zone as our first trainer, so that made scheduling a little difficult sometimes. It would be a good idea to look if they keep everybody in the same time zone. There were also inconsistencies in the form templates. They did not have the same fonts, not even the same information between similar templates. Our practitioner just timed in. The information in the system is outdated and also in the health files. The health files are also not current with what where we’re at. It’ll show a screen that looks not even close to what we’ve got. But overall, AdvancedMD meets our needs.

    Reviewed Jan. 20, 2018

    EMR and PM - I was presented with a presentation of superiority and the actuality was less than superior!! I was charged an outrageous fee which was presented as a superior savings. I contacted the company months in advance and was asking for service days before my actual opening. All of the trainings resulted in multiple problems and leaving me with hours of endless work creating my own templates!! To date, we have never had a complete walkthrough of a patient visit, and have never had a training without multiple issues!!

    After saying we were frustrated and done with service, we have had to go through multiple sources stating our unhappiness with multiple responses of fixing something that is broken beyond repair. Will someone please tell me how an infant's assessment of oriented is appropriate!!?? That is just the tip of the iceberg. A company that promises something they can't deliver should listen and reciprocate without all the questions!!! Do not recommend at any level!!

    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed Jan. 15, 2018

    I’m in internal medicine practice and I opened an office almost two years ago. When I started looking for EMRs, some friends recommended another program and I went with that without looking into anything else. But two months into it, I was miserable, so I started looking again. I was coming from Epic which was too expensive to be afforded by one physician office. I did almost eight EMR demos but I picked AdvancedMD. At that time, the manager from AdvancedMD, who was also the person who introduced me to their EMR, knew that I was burnt out and so he helped me the best he could and offered me a good deal. I needed AdvancedMD’s Practice Management and EMR, so those were the first things I went with. Then almost a year and two months later, I decided to be with their billing as well. I love the whole deal.

    AdvancedMD was complete as compared to other EMRs and if I have a question and I call, their support system is on it. It was a rough start, but I understand that because if you've used an EMR and liked it, and then change your EMR to something crappy, and then want to change, you always second guessed if you were making the wrong decisions. The process with AdvancedMD was of moderate complexity. There are too many clicking, and I have to go from page to page to get the information. I go from one problem list, separately check the review button, close that page, and then go on to the second one. And then when everything confirms, I have to click on the okay.

    I would rather prefer a summary page that would give me the whole overview of what a patient is having or what allergies they have, and also give me the patient’s picture, demographic, their problem list, their recent labs or medication list, so I can see and check, then review. AdvancedMD can change many things that can make our lives easy and there are some steps that they can eliminate. There is room for them to improve. If you give them a suggestion, they do work on it. I’m very pleased with the decision of going with them and I already recommended them to a group of friends who are looking for a new EMR.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 8, 2018

    The billing software we had was a DOS system. I had to change to something and AdvancedMD was a recommendation. We got a practice management package back in 2012, because that’s all that was needed at that time. The people are fabulous. They'd do a demo and we could see the product, play with it, and we could ask them questions. Back in 2012, they gave us 20 hours of training and walked us through everything. They’re all extremely professional.

    Now, it’s mandated that everybody have EHR, so we just bought their EHR program as well. The gal that set us up for it got transferred, so she’s no longer in our district. However, she said that she started this, and she's going to follow it through. So, she’s still working with us. They are that comfortable. We’re going into a partnership where other people have other software, and I can’t tell how I have been the AdvancedMD’s advocate.

    The support system is fabulous as well. One can just pick up the phone and dial a number. Or if he's a techie, he can go online, do live chat and all this stuff. They have a whole library of videos to learn. They’re over and above league than anybody else have. It’s not cheap, but it’s not the most expensive either. We get what we pay for. One more thing was that they had an obnoxiously horrible hold music. I complained about it enough and they changed it. It was a national company. And the way I got it, I told them to call the CEO and put him on hold and watch how fast that hold music was, and it quickly happened.

    Verified purchase
    StaffEase of Use

    Reviewed Jan. 7, 2018

    We are a pain management clinic and have been an existing AdvancedMD client for seven years. Purchasing the software was easy. We’ve had the practice management side and we recently chose to change our current outsource billing company and looked to them for their own in-house billing since they are the software that we use. We've already set up with the main core components, and so adding modules was not a problem. So, we just added our own RCM, the billing side.

    The people have been easy to get in contact with and to correspond back and forth to keep us informed of the progress and status. We have been assigned a very informative contact person that is doing on-hand training with us weekly. And so, that’s been a very smooth transition. We are redefining how much on-hand experience that we have in our billing sector. And so, that has played a big part in our accounts receivable. We’re hoping to get that under control. AdvancedMD is a very user-friendly program that’s easy to learn either by oneself or with tutorial training. It has the online tutorials, as well as a support staff that one could pick up the phone and call.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 4, 2018

    We own a medical billing company and a few years ago, we started doing research on different software. We found out about AdvancedMD through online research and comparisons. They work really well with billing companies and they’re a good partner. Moreover, they have a CBO account that allows someone to see all of their accounts together so they can see how they're doing overall as a company very easily.

    Purchasing was very easy and the sales rep was awesome, attentive and helpful. They’ve worked through some things that a new company would need to work through which I appreciated. We got the practice management package and use the system every day. We’re transitioning from our old software to AdvancedMD. It's been a little challenging because we have some providers that are a little hesitant to change, but we’re hoping that within the next year we’ll be fully on the AdvancedMD platform. It’s a user-friendly platform and it has a lot of nice bells and whistles, but for reporting, one needs to get the AdvancedInsight.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 27, 2017

    We were leaving one hospital system and starting our own practice and we needed something better than what we were using. And so our IT group did a research on several of them. They showed us several and we liked AdvancedMD the best. My big interaction was with Erin, one of the implementation people, and she was fantastic. We had a really short timeline of getting up and running and anything I needed I could email her and she emailed me back. She was very flexible with her time schedule for what we needed and when we did those conference calls. She was extremely helpful. Now that our 90 days are up, I have had to contact the communication or the IT troubleshooting people. Once I did the online chat thing and that was easy and very helpful. I still have an issue that we’re going back and forth emails so that we can try to get it figured out. They haven’t gotten to the bottom of it yet, but that’s the only bad part.

    We have the practice management scheduler and the EHR. And out of all the systems that I’ve used, it is the easiest and most user-friendly. It streamlines all of the things that are time-consuming like calling your patients. It texts them for you. And then on the EHR side, there is nothing that is perfect out there, but it’s a lot easier than a lot of other systems. The thing that I really like about AdvancedMD is that they always continue to try to make it better and new all the time. And that is really important to us because we don’t want to purchase something and then we’d be super outdated three years later. With this system, that is not going to be the case.

    Verified purchase
    Staff

    Reviewed Dec. 22, 2017

    I'm a Chiropractor and our billing software was going obsolete. I completed something online and they gave me the top five. AdvancedMD was the first one I talked to and I got everything that they offered - the EHR and the billing software. However, we’re doing our EOBs online and that’s taken quite a while. I’m doing the training now with the trainer and she's really good. There’s a couple of glitches in the system that has kinda messed up our billing. Our problem is I cannot put any copay in there. Because if I put a copay amount in there, even if they have a copay, then the procedure code does not show up on the claims.

    Also, when a patient comes in and they have a parent as the guarantor, I put that in the system. If I forget to put the relationship and if I just put “self” for their mom or dad, then the bill goes out to the parents. It goes out to the insurance company under the parent’s name and not the child’s name even though everything in there is under the child.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Dec. 21, 2017

    AdvancedMD's help staff is good. I do online checks. When an online check doesn't work, I call them. I've never met one who could not straighten me out, answer my question or give me guidance. If it wasn't for them, there would be some days when I'd pull my hair out. We are an ophthalmology clinic with one full-time and two part-time doctors. There are two of us that do the work with the insurance and the billing. I typically post payments and do the customer billing. Plus, I take care of any problems like exclusions, unbilled claims, and anything that we get back from an insurance company that they can't cover for one reason or another.

    There are a things that are a little bit frustrating in the software that comes with changing programs. For example, I'm in a patient window and I've scrolled down to a line way down on the history tab. If I look at their insurance tab then go back to the history tab, I will be back on the top line instead of where I was at before. However, we've gotten used to working with it. It's helpful. Plus, I like the online check since I can keep working while I'm waiting for somebody.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Dec. 20, 2017

    We're a primary care physician's office for internal medicine, and the owner of the company and the previous biller no longer agreed on how to proceed in business. The owner also thought it was a good time to bring billing in-house anyway. AdvancedMD was a name that came up a lot during research for a good billing software. We've been with them a little over six months now but frequently, it's difficult to get a hold of people who you are supposed to be able to talk to. Either they're not answering their phones or they don't respond to emails. But the software itself is fantastic. It has a reputation for being incredibly comprehensive and it is. It also lends itself well to small and large practices so it was ideal because we're hoping to expand and I didn't want to have to change again. It also has an EHR integrated very nicely with the EHR we are using.

    We signed on for six months with their RCM department and then the agreement was to transition to just paying for the software after six months once we got our feet on the ground. Part of that package deal was four hours of free training on how to do billing, particularly how to process claims from start to finish. But when we tried to get our four hours, they tried to tell us we had to pay for another three months of RCM. Plus every time I talked to a new person, they had no idea what we were talking about. This was problematic because we're talking about people I spoke with often enough that I knew them by their first name.

    The sales rep did not pass along appropriate information to the RCM team, which did not appear to be communicating in any way with the people who do the filing of the claims as well. When I was assigned a new sales rep to handle our transition process, that poor guy had no idea what the heck was going on either. It was really frustrating. There was a lot of back and forth going on when our contract was almost up and we had to really bend over and go through a lot of hoops and barrels to get what we had agreed on. But when I finally got in contact with their training person, got through all that registration and actually got started doing the four hours, the people were great.

    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed Dec. 16, 2017

    I do family practice and have had AdvancedMD for about six years now. We got their full suite and so we have the EHR and the PM along with all but one of the add-ons. The software is good, easy to use and I like it. The customer service is also great. They get the work orders in and they're taken care of in a timely manner. Everything's been super easy, fluid and efficient. AdvancedMD is a great system and a great company to use.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2017

    We deal with joint pain, so we do a lot of injections. We have the full-service RCM package from AdvancedMD. We were using the PM and EHR side for five years and we just started using the RCM a month ago. Their customer service has been really good. They were really friendly and helpful. They answered all the questions and if they didn't know, they got the information.

    However, working with RCM this last month, it's been a hassle to get a hold of anybody. The fact that I don't have direct contact with somebody that's in charge of our office key is a little frustrating. I have to create a case and then wait a week maybe to hear back from someone. I want to have direct contact with who ever is in charge of our office key when it comes to our billing stuff.

    Verified purchase
    Staff

    Reviewed Dec. 14, 2017

    We provide chiropractic medicine and aesthetic services, medical and HCG weight loss, Total Sensitivity Testing, different kinds of allergen testing, immunotherapy, nutrition and detox, and we've had AdvancedMD for a couple of months now. We have the PM and EHR parts of AdvancedMD and there are a lot of things to be learned. We are trying to teach ourselves but the software is also user-friendly and function so we just need a little bit more practice and time and a lot of questions.

    I've talked to the customer support agents 25 times and all the questions that I had have been answered so we're satisfied so far. All of them were so professional, knowledgeable and nice too. We are happy to continue to use the software and I hope in the future it will be the same. This one is very convenient to use and simple. I don't have experience with any other medical software but I have experience with a lot and this one stuck to us. I will recommend it as well.

    Verified purchase
    Customer ServiceStaffReliabilityEase of Use

    Reviewed Dec. 11, 2017

    We use AdvancedMD for pediatrics. The doctor was previously with a different company and she decided to go with AdvancedMD since they said they could specify specifically for pediatrics because it's just her alone and there are no other doctors. So, she didn't want any primary practice type. In addition, the fact that it's an internet application makes it very easy to use. If we need to log in at home, we have access to everything without any down or lag time. The staff is also great. We still have some issues to work out with the back end part, but that's because we rushed them as there was a last minute change to the EMR and it pushed our timeline up. Each element has a different trainer, but over the last few weeks, Christina's been our primary point person and we've been working mostly with her. She usually responds within a day when we send her an email.

    Verified purchase
    Staff

    Reviewed Dec. 10, 2017

    We are a psychiatric facility and we've been using the AdvancedMD PM for three months. There are help files so that helps when using the software. We also use their live chat support and call. They have great support and our questions are being answered. Our implementation specialist is also of great help.

    Verified purchase
    Staff

    Reviewed Dec. 9, 2017

    We are a scoliosis treatment and we do customized braces for scoliosis. Our other office in Fairfax has AdvancedMD and we got the same package. We do scheduling and pretty much all the package with it. We also have electronic billing but it’s not used right now. Annie is our trainer and I've been doing one on one sessions with her for our training time and it's been great. She's been helping us through every step in doing the two offices for our single and of doing both of them together. There was some miscommunication with Tyler when we tried to start our office and set up our package. But it all got straightened out and it's all been fine ever since.

    Verified purchase
    Staff

    Reviewed Dec. 8, 2017

    AdvancedMD seemed like it was the easiest medical billing software to learn so I went with it. I purchased AdvancedMD online and it was definitely easy. The staff is all friendly, too. They do their job.

    Verified purchase
    PriceStaff

    Reviewed Dec. 1, 2017

    With a new doctor's office that I went to work for, I was searching for something other than Athena because they were using Athena and I don't like that company. So, I went online and AdvancedMD did a mock billing and I like it really well. Then their staff is really good about helping with tech support and that's why I chose it. I did several different companies and billing software and this is one I fit. I have three family medicine doctor's offices that I bill for that use AdvancedMD. All of three of them are with nurse practitioners and MDO providers. The purchasing process was very good. They sent us a quote and they stuck with the quote that they sent to us. They set up everything that they said they would set up with us. I had 11 hours of training for each office that I was with. They did that on a weekly basis, about two hours at a time. Then it’s final when I signed off that I was trained. You're released to technical support if you need anything.

    We use the EHR because we use Practice Fusion. We just use the billing software. One of my offices has had it since 2014, I had one in 2015 and I just started. It's a good system and I haven’t run across anything that I've had issues with. We had one practice that was with AdvancedMD who decided to go with Athena for nine months. Then they went back to AdvancedMD because Athena was so bad. I highly recommend AdvancedMD. Price-wise, it's right in there with everything else and they draft your payment right out of your account every month and you don't have to mess with it. If you’re looking for a billing software that has awesome technical support and is user-friendly, it's the best.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 27, 2017

    We went through several software and we continually got stuck on things that were offered and things that we needed and then things that they didn’t do. We usually find one that offers everything and although AdvancedMD doesn’t offer everything that we have right now either, there are other ways to work around those little hiccups. With the other systems, we're not able to be in two different locations and log in to see and schedule for other locations. We needed that for the cloud but that was too much for our DC program and AdvancedMD does that. I love the customer service and the guy named Jason was just fantastic.

    Verified purchase
    StaffEase of Use

    Reviewed Nov. 14, 2017

    AdvancedMD has the ability to do more of what we needed. We got their AdvancedInsight, AdvancedPatient, AdvancedEHR. Plus the AdvancedPM, AdvancedEHR, AdvancedInsight, and AdvancedPatient. Their staff was very polite and very familiar with the system. I could reach them easily any time I need to. AdvancedMD has been efficient and easy to use.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 13, 2017

    We have a multi-specialty clinic and right now, they perform the osteopathic manipulative treatment. We have practice using our EHR and AdvancedMD was always suggested as being one of the top billing software companies. We were calling at the end of June to get a quote and we received an email and a phone call from the rep from AdvancedMD. We were about to go with another company but AdvancedMD gave us a breakdown of what they had to offer and then they said they had an end of the fiscal year type of deal where they were waiving the initial setup cost. That discount ended up being the deciding factor of why we went with them plus the availability of the team, which was kind of 24/7 with that 800 number.

    The reps answered all my questions and had lots of good training with it. Erica and Brea were two of those that helped me, and they were always patient and very responsive. We were going back and forth, talking to my boss and owners of the company and their side of the company. Communication went pretty well especially since it was a last-minute thing and people probably stayed late working on the deal. But everyone was available to talk which was the nice part and they made sure everything panned out right from what we were talking about to what got signed. In summary, the whole experience was fast and efficient.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 12, 2017

    We needed to switch to a different medical billing software from what we were currently doing since they no longer offered the program. We liked the functionality of AdvancedMD and got their PM and EHR products. The sales staff was great and easy to work with. He answered most of our questions and if he couldn’t, he found out the answer for me and got back to me. We were also impressed by his knowledge of the product. It was a good decision to partner with AdvancedMD.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Oct. 23, 2017

    We practice General Surgery and AdvancedMD was recommended to us by another physician's office. At that time, we wanted to bring our billing back into the office from a billing service that we're using. We're not happy with them so we wanted to look at upgrading. The recommendation helped us choose this software and then we did the research.

    The program was so comprehensive and user-friendly that we were really impressed with everything that it has to offer. The sales staff was also very supportive. They answered all our questions. We had a very good comprehensive conference call with them together with the person who handles our IT to make sure we had everything that we needed computer-wise and that, it supported the system.

    We bought the Practice Management software and we've been using it since July. And we had a pretty quick turnaround. We did it in about five weeks time and the transition experience was excellent. Molly, who was our guide through the transition was fantastic to work with. While we had an excellent experience overall, my only observation is that they’re not great at getting back with you. I've left a message with their customer support department a couple of times and then there’s been a long hold asking for a callback. I never received one. Other than that, they've been very helpful when you get somebody on the line.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 9, 2017

    My wife and I were starting a medical practice and it’s a very small business where I’m the office manager and she’s the doctor. So, we looked around at what medical billing software was available and purchased the Practice Management package from AdvanceMD around four months ago. We chose them because of a lot of factors – price, reviews and one of the big reasons was that it’s integrated with modern medicine, modmed EMA. We heard that their electronic medical records software was excellent, but the management wasn’t as good when it came to the practice.

    But there are a lot of things that AdvancedMD has and one is to check the eligibility of the insurance. We can get online and go to the insurer’s website. We can put the member’s ID and date of birth and get their coverage and co-payment. However, there are insurance companies here in Hawaii and for the big one, we can’t check the eligibility and it’s difficult. The other insurance company also has a nine-digit subscriber ID followed by a dash then 0 and then a number -- 01, 02, 03, but AdvancedMD automatically deletes the dash. If I get online and try to check eligibility without a dash, it won’t check but it checks straight out with the dash. There are some frustrations that we had with the software, but whenever I called support, they have been outstandingly helpful.

    On the other hand, there were a lot of people who work at AdvancedMD that don’t know the product very well. We found out they just assigned a name and an address in Seattle, but we’re in Hawaii. So, when we got the first bill, it was very hard to find somebody in the company who had the authority to change the address. It was stupid.

    Also, the training was online through GoToMeeting where we sat and had a conversation with the person who went through the software. But it was lacking. The people who did the training didn’t know what they were doing behind the scenes. They could tell you to do some steps every day but couldn’t answer your questions about it. We also got to a point where we hired a biller. My wife and I both took the training together early in the morning because we’re in Hawaii, but we turned it over to our biller who is now using the software on a daily basis and we just check the files on it. But there’s no doubt that most of the people we ran into at AdvancedMD were courteous. And overall, it’s a decent software that eases the job.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 4, 2017

    We practice family medicine and heard about AdvancedMD through our electronic medical records. They were recommended to us by Practice Fusion and their purchasing process was pretty easy. They also have an exceptional sales and implementation team. Since we purchased the whole billing package, they do all our billing and so far, we've had a really good experience. They've been the best billing system among the three we've had.

    Verified purchase
    Customer ServicePricePunctuality & SpeedProcess

    Reviewed Sept. 29, 2017

    We weren't happy with the medical billing software that we were using. We got AdvancedMD's practice management and purchasing the software was a little difficult. There was a lot of back and forth about integrations. In the beginning, we were able to get somebody who was confident and able to help us along, but it's not the case now. The only trainer that we've been given seems like he doesn't have a lot of experience with the program. Everything that we ask, he has to go back and find an answer for it. He doesn't get back within a reasonable time. I feel like our program has a glitch because he told me that I can do certain things and yet I tried to do those things and my button was grayed out. It’s supposed to be possible, but it's not possible in my program. And it's expensive so it's kind of frustrating that I'm paying for something that is not working at a 100%.

    Verified purchase
    Staff

    Reviewed Sept. 20, 2017

    I used to have another software and they were the best. Unfortunately, they got sold out. I was looking to see if there was something being kind of simple and would do what I need to do as far as reports and submitting claims and all the other information go. I got AdvancedMD's practice management. The integration was fine, but I'm having some issues right now with this stuff. I really don't want to give in to it because it might be something with me that I'm doing wrong. I'm still in training and really new in it. I speak to my trainer and she usually forwards stuff with the information. They also got a support team so I just reached out to them to contact me in regards to some claims and stuff that I’ve submitted.

    Verified purchase
    Ease of Use

    Reviewed Sept. 4, 2017

    Our pain clinic purchased AdvancedMD, and it’s very functional. Everything is great when I click on any function and they work right away. It is also very easy to learn and very user friendly. Sometimes, I get a little stuck if I’m trying to open up a certain document with the EOB's. But other than that, everything works perfect and it helps the business. It’ been a great experience with AdvancedMD.

    PricePunctuality & SpeedStaff

    Reviewed Sept. 1, 2017

    Terrible experience from the beginning. Don't get sucked in. Outrageous prices, over billing with no satisfactory explanation. "Running around" and very long waiting times. 3 years and close to $50,000 lost. Daily frustration by me and my staff. There is always something wrong and we have to spend lots of time to fix design pitfalls. The whole experience is not only not ok but terrible. Senior staff is very unhelpful and one feels like an intruder.

    Verified purchase
    Process

    Reviewed Aug. 29, 2017

    We're a medical billing service and I'd heard about AdvancedMD through other billing services as well as some online research. One of the clients who has six facilities was moving to nine facilities and needed better and easier access to the system and reporting. AdvancedMD is best geared towards billing services and we decided to go with that one. We had the PM system with the eligibility option. Purchasing was easy and the implementation was well-planned and laid-out very well. We watched several videos to learn how to use the system in preparation for our training sessions. There were 13 implementation consultants that we had to go through and we were shown how to use the software with live data to make sure that we understood it. It's been a great experience for us and I really enjoyed the process.

    Verified purchase
    Staff

    Reviewed Aug. 23, 2017

    We generate our billing to the insurance company through a medical billing software. My interaction with the reps at AdvanceMD has been good. They were always friendly and very knowledgeable of the equipment. I've had to reach out to them on multiple occasions and they always knew how to direct me when I messed up. Going through the tutorials on how to implement the system was very beneficial. The people at AdvancedMD were very patient, and that’s a plus in my book. I will recommend them to other companies. My overall experience with them is excellent.

    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2017

    We are practicing Podiatry and AdvancedMD came with our billing company. We own our own key and we just transfer things over so it was easy. We see a lot of glitches in the system sometimes where people get locked out and the information doesn’t update. The system is not always flawless and there’s not much we can do about that. We have called their customer service and they've been helpful but sometimes, the glitch takes care of itself. Overall, AdvancedMD is not as user-friendly as I would have expected.

    Verified purchase
    Ease of Use

    Reviewed Aug. 13, 2017

    My provider use AdvancedMD. It's convenient and good for beginners. We have the practice management package and their support center is good. Sometimes connectivity does not work, but it automatically fixes itself. Overall, AdvancedMD is easy to use and I can understand everything. If I want to run any kind of report, I can go there easily. I also found the video training very helpful. Everything’s well and I'm satisfied.

    Verified purchase
    Staff

    Reviewed July 26, 2017

    We are in a naturopathic medical practice. We were having an issue with a different software, so we were trying to find something that would be more efficient. Our accounting lady that does most of the accounting found out about AdvancedMD, and then she set us up with them. We use AdvancedMD for billing. We’ve had a couple of issues such as finding ways to do things with our situation since we don't deal with insurance and finding alternative solutions. But dealing with the staff at AdvancedMD was wonderful. They're very nice and helpful.

    Verified purchase
    Staff

    Reviewed July 22, 2017

    We were using a different billing and encoding software in the past and we started to look into AdvancedMD for the benefits that it seems to provide. We saw that there were other benefits such as electronic remittances, being able to check eligibility right there in the software program and being able to integrate it with our EHR system. Even with regard to the way statements are generated, it seemed like a simpler billing. Also, it's clear that it's got so much to offer. But going from one billing and encoding and software program to this one which is much more advanced and evolved, I feel that the training portion of it could be a little bit more in-depth. I understand that there are other trainings that they offer, but they're offered at another cost and it would have been great to know that in the beginning.

    But their support staff was great. I tend to stick with the same two or three representatives because they’re really awesome, patient and great at what they do. There’s a couple of them that wasn't so great. Maybe they haven’t been dealing with the software as long as the other two or three representatives that I've come in contact with. I definitely have my go-to people and it's a pretty good experience, overall.

    Verified purchase

    Reviewed July 21, 2017

    Our medical director, who’s our neurologist, told me about AdvancedMD. We have heard good things about them and about some of their competitors but we use Macs in our office and AdvancedMD's software were the only ones that were fully compatible with Mac’s. I’m the only one who uses it and it’s been great. I’m a 100% satisfied right now.

    Verified purchase
    Customer ServiceProcess

    Reviewed July 20, 2017

    We have an urgent care-type facility, and we had some changes in staffing and we decided to outsource instead of doing the in-house billing. It was a really easy experience switching over to AdvancedMD. We liked the whole one-on-one module to get us used to the new program and how to submit everything over to them. That process was pretty straightforward and the customer service option is really easy for anything that we have that we can't figure out. Also, I really like the F1 function. If I'm on the screen, entering billing and there's something that pops up that I'm not quite sure how to do, it's nice to be able to hit that F1 key and have the help right there. Also, I like how there's always someone at the customer service line to help me through anything I'm entering on our end.

    Verified purchase
    Staff

    Reviewed July 15, 2017

    I work in Family Medicine and the sales staff at AdvancedMD was very helpful. He did everything and the purchasing experience was good. I have the Practice Management and AdvancedMD has been good so far. It's good to start up.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 14, 2017

    We practice dermatology and we needed a medical billing software. AdvancedMD was brought to our attention by our doctors. We went with them as they were more efficient and looked like they had a lot more experience compared to what we had been using in the past. Their sales staff were very supportive. Any questions that we had, they were always willing to take the time and answer. It was easy to transfer over everything that we had from the old program into AdvancedMD, so the experience was smooth.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 7, 2017

    We're a family practice, and we were using a free version of billing software that didn't have everything that we needed. So, that's why we chose something else. AdvancedMD was the easiest to maneuver. We did demos with other companies but, overall, we liked this one the best. We’ve been using it since March. Another doctor uses Amazing Charts and we all use AdvancedMD. We have a bridge that connects the two so that he can see everything.

    AdvancedMD's staff is good when we call with any problems and they know the answer right away. But we had one instance where we were looking for a certain report. We called and they couldn't figure it out. They said they would call back and they never did. But every other time we've called the Help Desk, they've helped us right then. Like for Patty, we call her sometimes for things that are not done and she's quick about getting back to us. We haven't really had any trouble. Scheduling is easy and posting checks is my favorite thing. With them being in there, I click a button and it posts it for me.