AdvancedMD Reviews

We have a lot of times where the software freezes, or it takes its sweet time. And we've been in communication with the AdvancedMD team as well as our internet and tech people. There's something that I wish were a little bit more user-friendly. For instance, for the ultrasound tech. When her ultrasound comes over from the ultrasound machine to put into the patient's chart, she has to put them in one by one which is very, very time-consuming.

Was a relatively happy customer until last few months when features stopped working, tech support and customer support aren't providing feedback or credit for service not functioning. Can no longer recommend this product.

I have a problem with the Advanced MD software that we have every time it's saying that I'm not authorized. I don't know what the issue is because we didn't change anything here. Still, working with AdvancedMD's reps has always been okay. They are easy to call and somebody always responds.

The AdvancedMD salespeople are amazing and easy to work with in implementation. They’re always, and quickly, able to answer questions. I've been in the business for about 30 years and AdvancedMD is, by far, the leader. I’ve been using it for a good 15 years or more and it's the best software I've ever used. The one I'm using on it right now is a PCP. I wish I could have all my clients on AdvancedMD, but it’s not cost-effective for all of my clients.

First, I would like to explain that we have a fairly large behavioral health practice. With multiple locations. We were looking for EHR and PM in one system, that could offer analytics for our practice. Billing was truly our main focus, just like most practices. The "98% first pass billing" claim is truly the reason we went with this system, along with customer support in the US. We looked at many systems and now regret our choice.

We're having little hiccups here and there, but so far, everything with AdvancedMD is going well. One of the hiccups was when we opened a patient, then the doctor couldn’t open the chart, nor could I. We never heard back in return to what could be the problem or the situation. Next time I checked, it was up and running again. But we never got any feedback in regards to what might be the situation that caused that problem. And we had to reopen a new chart again for the patient, and redo everything again. If the doctor is locked out of the patient EHR and PM, then there’s a big problem.

I am an RN and work for very busy OBGYN office. The software is fairly easy to learn however when they make their updates? It takes literally weeks for the system to work adequately again. We have had sketchy ability to document now for over 3 weeks-bandaid fixes are not working. Literally, we can open a “new note” for approximately 3hrs/day. We’ve had to pull out the old paper and pen to adequately chart our nursing notes. Service is horrible, our own IT support has had to deal with them and still no resolve. Interesting, I tried to write a review for their website and the computer freezes up on the last page!

We purchased AdvancedMD and began set up in November of 2018. It is April of 2019 and I can still not receive my ERA's from one of my largest payers. There were multiple errors on the implementation side that have created issues far into the implementation. I have been waiting for a return call from a supervisor for over a week on the latest issue. The product works very well for us. We have other similar businesses that we would like to use AdvancedMD for but we can't get the first setup completed so I will be looking elsewhere. I would not recommend AdvancedMD though the product works very well for us due to the issues with their implementation and EDI team.

I have been through several EMRs starting in residency. I was hoping this one would be more customizable, but in fact, it is the worst yet. It frequently crashes and I lose hours of work and have to redo it. It is an extremely click - heavy EMR, and slows me down considerably. The customer service is unhelpful at best. Also, be aware, as we are switching EMRs, AdvancedMD charges you a fee to have your patient information moved over to a new system. Would not recommend at all.

Since AdvancedMD went to a new Beta version, there have been more steps and clicks required and much less reliability. Three evenings in the past 2 weeks, I have been unable to finish charts in the evening as the system is extremely slow or unresponsive. Colleagues have had similar issues. I called today about this problem, no response. Tonight I am on call and receiving calls from ER about patients seen by colleagues today, but notes take 5-10 minutes to load. I cannot leave messages for colleagues or order scripts. And of course, there is no one available at AdvancedMD until Monday morning, so I may be without EHR for the entire weekend that I am on call. I consider this unacceptable.

I was in the process of a startup mobile health company. They were all talk and high pressure sales upfront. When the company did not pan out as planned and they had expended relatively no man hours in the setup of the account they still hounded me for payment on a service I did not use at all.

AdvancedMD has the worst customer service with unprofessional staff. They have been giving me such a hard time with downgrading my contract for over three months. Sherri, Adam ** and Jared ** have been not doing their job correctly. Due to their negligence and lack of accountability my practice has/is suffering. To add insult to the injury they have sending me threatening emails too.

I have been using AdvancedMD for over 7 years. My company, Advanced Electronic Medical Billing, Inc located in Denville NJ has been a preferred partner offering billing service support to independent specialty practices. We have multi-specialty clients and have found the system they offer to be very comprehensive. Since it is a cloud based system, our clients handle front end functions such as appointment schedule and patient collections at time of visit, and we handle the charge review, insurance and patient collections. The system works well with our office and clients because it also has a built in messaging system which links communications within each patient account.

We needed to bill the claims for the eye surgeries at the eye center and I found AdvancedMD through Google search. We did a revenue collection service and we used it. When we bought it, there were a lot of bumps in the road and it was a complicated product. There was poor implementation, poor training, overpromising and not managing expectations. They should invest more money in training and hiring trainers. They could also update the code and have faster software processors.

I do family practice and I like AdvancedMD's practice management software as well as that they are a US-based call center. I got the whole full suite and I had a good experience purchasing the software. They did a very good sales job but I was disappointed with my service after the fact. I had a very rocky on-boarding experience and they were training us poorly. They made it right, but I really had to fight for it. It took way more out of me than it should have. And it was way rougher than it should have been. And when one has a poor training, it really makes the start rough. The trainers are very good at what they do, but they're very difficult to get a hold of. I might set up an appointment but I cannot get a hold of anybody in between there. Their training really needs to step up and the training materials need to be better. The on-boarding needs to be better also and they have to be more accessible.

We're a primary care provider and the previous CHR that we were using was server-based. The institution wanted something that is a little bit more efficient that would keep up with technology a little bit better. They found AdvancedMD at the very beginning of my time being here. We’ve got all in our package, including the scheduling side which is the practice management side. We’ve started using the EHR in March of this year and we've also just started using their billing service. We’ve had it 2012, though, as an HER. The staff at AdvancedMD are great and we’ve had some technical difficulties over the last couple of months that they’re still trying to figure it out. They answer the phone when we call them and there’s live chat that we can do. There's also a contact support staff where we can send them a message and they’ll send us one back or call us and they have a solution for it.

We're a private practice for gastroenterology pediatric, and we've been with AdvancedMD for four years now. We invested in it and we've had a great experience with them, so we continue using them. We're able to get a hold of somebody at all times if we have any questions about something. And I've worked a lot of different systems and AdvancedMD is an easy one. You can get right in, it's easy to learn and teach, and it has an easy flow. AdvancedMD's support staff is also great.

We are engaged in podiatry and we had a biller but there wasn't much transparency. If somebody wanted to pay their bill, we would have to call her and have her fax us over things. We needed a whole system. So, we searched online for medical billing software provider. We used a review site to decide on which company to choose and in the end, we went with AndvancedMD because they were a little bit more intuitive and a little bit better than the other companies. We're also able to record more with their things than some of the other software we looked at.

We signed up with AdvancedMD and were there for over a month and still couldn't even get into the system to do ANYTHING. The start up process is LONG and arduous, and each single step took weeks for them to do. They don't let you do anything yourself, you have to WAIT for them to do it and require you to enter into a year-long contract with them when they can't even get you running in a decent amount of time. Long story short, we signed up with OptiMantra and were working in there in less than 2 business days, while we were still waiting for AdvancedMD to get us going. We cancelled our contract, due to lack of service (on their part) but they are still trying to charge us $250 per month. RUN, don't walk away from these scammers.

At first, AdvancedMD was very difficult to learn because we weren't credited with the insurances. We had to call a lot because everyone was in transition at the same time, us and AdvancedMD and the billing procedure because of accreditation for insurance. But they were helpful, easy to get a hold of, kind and friendly. The doctor's okay with AdvancedMD. And I like how the doctor can push through the charges. But we're probably gonna discontinue using AdvancedMD because of the nature of our doctor being a naturopathic, so we have supplements and things that are never gonna be covered.

We're an orthopedic office and we found out that a lot of the billing is not being entered and that we have to do the entering, and the one we're using was saying that they work the claims that are denied. They're not doing the further charges and the fee schedule, and we have to do all that, which is a little bit too much because we're a small practice and we have a lot of other stuff to do. We need a billing company to do billing, and we're now using AdvancedMD. We had a training with a lady a couple of times, and it seemed the doctor was not getting what he wanted, as far as reports. And when she was trying to train us, she was sarcastic in a way. But other than that, everybody at AdvancedMD was friendly.

We used AdvancedMD in our private practice for a year and it was very challenging. I have worked with multiple EMRs previously (both in the hospital and in the clinic) and am not an old fuddy-duddy who can't work a computer. I have worked with Cerner, Mediteck and Epic in the hospitals and Healthfusion, E-Clinical Works (ECW), and the VA system.

We're one of AdvancedMD's RCM clients, and we use everything in our package except for EHR. AdvancedMD is pretty user-friendly and intuitive. They have good support with key accounts, and we are utilizing them right now for their billing services. But it's not for somebody who is new to medical billing. You really need to have a background and a mindset of knowing what to ask and who to go to. But other than that, their services are fine.

AdvancedMD has not been the best. We just started the RCM service and that’s been terrible. We’ve had a lot of patient turnover because of it. It was supposed to be easier than the others. But we found out that it’s not as user-friendly as they had said it was going to be. The scheduling side and the practice management side is not too difficult but the EHR has been really cumbersome for our providers.

We have a medical practice that caters to varicose veins, cosmetics surgery and opioid addiction and we chose to have a full service with AdvancedMD. It was a good price for what it offered. Getting the software set up was easy and they have a helpful team when we started. If we can’t figure out how to do something they would log in and help us fix it and get it up and running. And even if it’s something that they couldn’t figure out initially they always get back and have it fixed and resolved. The customer service follow-up is good.

We were unhappy with our billing company so we were in a hurry to get moving and the price of AdvancedMD was right. The knowledge of their sales people was fine but we just had a miscommunication on what we were actually purchasing. It was better that we were learning because it was a lot different than what we anticipated we signed up for. It has been a lot of extra work on our end but I like the system. They got little flaws but they are much better than our last billing company,

I'm a podiatrist, and Medicare was making a medical billing software a requirement for physicians, or else they are penalizing them. I submitted a request for information online and then we were shopping for some new software. Then I got a link I searched with a man who would tell the top five, and AdvancedMD ended up being on his list, too. We then sat through several presentations with several different companies, and I had them all submit some bids. AdvancedMD was in our top three picks and we ended up choosing them. We are very satisfied with them at this point, and we are just finishing up our trying in right now. They have given us a very thorough training for eight weeks now, and I'm really impressed with them.

Our company is an outpatient as well as a general practice company. We looked into medical billing software because it was a much-needed application. We demoed three different medical billing software. We had Greenway, AdvancedMD and drchrono. AdvancedMD had an open API and that’s what attracted us to them because they had a few add-ons that were new to it so it was a brand new service-learning. We got the biggest one they had. As far as the implementation, it was absolutely amazing. Nicole was our implementation specialist. For the practice management side, she was phenomenal. Janet was the EHR. She was phenomenal as well and very easy going. They worked with me while I was deconstructing one practice and starting a new one. They were very flexible and wonderful.

I have the RCM contract. EHR: HER is OK to you. But they multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses. Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medical clients for unpaid balances. It is more than a year and they continue to bill my Medicaid patients. Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from Advanced.

We got the Practice Management package from AdvancedMD. The software is good. It is not as seamless as I thought it would be, but we are in negotiation to switch to AdvancedMD EHR which will alleviate all of those issues. The videos were excellent and really informative. We are not the easiest but they are fantastically accommodating. Jordan, the sales rep, was very good at getting us to AdvancedMD and answering all of our questions. I did the training with Chris, and it was very good. And now with billing, I’m with Cavene. Both of them has been amazingly helpful. And then, I sometimes talk with Brad on chat, where we ask for support. The customer service has been excellent. I would recommend AdvancedMD.

We have the scheduling from AdvancedMD and the software itself is okay. The training portion, however, was not very effective. It was difficult because it was on a conference call. We were listening through a speakerphone and then the other lines were beeping through. So every once in a while, we couldn’t hear what they were saying because of the phone beeping. And then things weren’t explained thoroughly. It would make things a lot easier if that was improved upon. We had to figure out a lot on our own and, overall, we felt like we were doing most of the legwork. But the people we’ve spoken with have been excellent. They walked us through whatever needs to be done and any questions that we’ve had, they’ve been very helpful in answering and showing us how to get to whatever we were trying to do.

I work in a pediatric office and we use AdvancedMD for all the billing. The doctor here knew somebody who was using it and it got good ratings. Their staff was wonderful. They always solve the problems when you call their number. However, using AdvancedMD needs little more work than I thought. In fact, it's the hardest thing we have because we had somebody who was doing everything before. The doctor would just put down what she did and then name you all the modifiers. Now, we’re more involved with it. An improvement would be a separate class on coding to help the doctors so that everything is clean and we’re getting everything we should be paid for.

We’re all neurosurgeons. So, we have one neurosurgeon and a practicing neurosurgeon. For AdvancedMD, we have it on the clinic side. And then we also have a surgery center where we have other doctors come in with the orthopedic specialties performed procedures there. So, we use AdvancedMD for facility billing at our surgery center and for our neurosurgeon here at the clinic. AdvancedMD is the benchmark when it comes to EMRs and practice managers. So, they came highly recommended.

I have an ophthalmology practice. I needed both billing and practice management software so I did an online search. I talked with different reps from different companies and AdvancedMD's were great. Everything was very easy. And their staff was attentive and made follow-up phone calls and adjustments to the original offer.

We have family medical practice and heard about AdvancedMD four months ago through Practice Fusion. AdvancedMD had the tool that verifies the claims with two different clearinghouses. We availed of their billing services and the implementation was pretty easy. We were active and going in a little over a month. I just wish they have a little more insurance already set up in the system. But there’s a lot of help within the system.

I searched online to find out what all online medical records were out there. I happen to like the clinical work so I picked AdvancedMD. But they were very pricey upfront. They wanted a lot of cash to deem and to begin to set it up. On a brand new clinic, I’m paying for everything on my own and AdvancedMD was not something that was visibly an option for me. But their reps were willing to work with me. They gave me two months free and gave me a sliding scale upon starting out just in case we had a low patient volume to start. I watched a dozen webinars on different companies that had software and I thought theirs was very user-friendly.

I've had a very good experience with AdvanceMD. We are a cardiology/interventional cardiology practice. The third-party who was initially managing the office introduced AdvanceMD since they have had a few clients who use AdvancedMD. In 2012, when they took over and wanted to manage the practice, they brought in AdvanceMD. Our package has the scheduling, practice management, as well as the billing modules. It is always better to have the practice management associated with the billing or the billing associated with the practice management so that the data are in conjunction. Moreover, it is much easier to pull the data back and forth.

We purchased AdvancedMD in October last year and have been using it since then. When I first got hired on by the doctor, he asked me to look for a program. I started looking online. I compared and looked at the Youtube videos. AdvancedMD had everything that I was looking for. It was simple and very user-friendly. I initiated everything with Rob. The doctor I worked for wouldn't decide whether he wanted it or not. Rob kept on and never let me go. He said that he'd be there until the doctor makes up his mind. I even asked him if I could purchase it on my own and just get the billing part if the doctor did not want to do anything. He told me, “Absolutely, just let me know.” Moreover, he was very helpful in every single way.

We are an Urgent Primary Care facility. We heard about AdvancedMD from someone who works for the Topeka Housing Authority who had used them. We are using pretty much the full service. We have advanced insight, we have the facts, we have practice management and medical. Their support staff has been great. Since it’s been implemented, the support has been really good.

EMR and PM - I was presented with a presentation of superiority and the actuality was less than superior!! I was charged an outrageous fee which was presented as a superior savings. I contacted the company months in advance and was asking for service days before my actual opening. All of the trainings resulted in multiple problems and leaving me with hours of endless work creating my own templates!! To date, we have never had a complete walkthrough of a patient visit, and have never had a training without multiple issues!!

I’m in internal medicine practice and I opened an office almost two years ago. When I started looking for EMRs, some friends recommended another program and I went with that without looking into anything else. But two months into it, I was miserable, so I started looking again. I was coming from Epic which was too expensive to be afforded by one physician office. I did almost eight EMR demos but I picked AdvancedMD. At that time, the manager from AdvancedMD, who was also the person who introduced me to their EMR, knew that I was burnt out and so he helped me the best he could and offered me a good deal. I needed AdvancedMD’s Practice Management and EMR, so those were the first things I went with. Then almost a year and two months later, I decided to be with their billing as well. I love the whole deal.

The billing software we had was a DOS system. I had to change to something and AdvancedMD was a recommendation. We got a practice management package back in 2012, because that’s all that was needed at that time. The people are fabulous. They'd do a demo and we could see the product, play with it, and we could ask them questions. Back in 2012, they gave us 20 hours of training and walked us through everything. They’re all extremely professional.

We are a pain management clinic and have been an existing AdvancedMD client for seven years. Purchasing the software was easy. We’ve had the practice management side and we recently chose to change our current outsource billing company and looked to them for their own in-house billing since they are the software that we use. We've already set up with the main core components, and so adding modules was not a problem. So, we just added our own RCM, the billing side.

We own a medical billing company and a few years ago, we started doing research on different software. We found out about AdvancedMD through online research and comparisons. They work really well with billing companies and they’re a good partner. Moreover, they have a CBO account that allows someone to see all of their accounts together so they can see how they're doing overall as a company very easily.

We were leaving one hospital system and starting our own practice and we needed something better than what we were using. And so our IT group did a research on several of them. They showed us several and we liked AdvancedMD the best. My big interaction was with Erin, one of the implementation people, and she was fantastic. We had a really short timeline of getting up and running and anything I needed I could email her and she emailed me back. She was very flexible with her time schedule for what we needed and when we did those conference calls. She was extremely helpful. Now that our 90 days are up, I have had to contact the communication or the IT troubleshooting people. Once I did the online chat thing and that was easy and very helpful. I still have an issue that we’re going back and forth emails so that we can try to get it figured out. They haven’t gotten to the bottom of it yet, but that’s the only bad part.

I'm a Chiropractor and our billing software was going obsolete. I completed something online and they gave me the top five. AdvancedMD was the first one I talked to and I got everything that they offered - the EHR and the billing software. However, we’re doing our EOBs online and that’s taken quite a while. I’m doing the training now with the trainer and she's really good. There’s a couple of glitches in the system that has kinda messed up our billing. Our problem is I cannot put any copay in there. Because if I put a copay amount in there, even if they have a copay, then the procedure code does not show up on the claims.

AdvancedMD's help staff is good. I do online checks. When an online check doesn't work, I call them. I've never met one who could not straighten me out, answer my question or give me guidance. If it wasn't for them, there would be some days when I'd pull my hair out. We are an ophthalmology clinic with one full-time and two part-time doctors. There are two of us that do the work with the insurance and the billing. I typically post payments and do the customer billing. Plus, I take care of any problems like exclusions, unbilled claims, and anything that we get back from an insurance company that they can't cover for one reason or another.

We're a primary care physician's office for internal medicine, and the owner of the company and the previous biller no longer agreed on how to proceed in business. The owner also thought it was a good time to bring billing in-house anyway. AdvancedMD was a name that came up a lot during research for a good billing software. We've been with them a little over six months now but frequently, it's difficult to get a hold of people who you are supposed to be able to talk to. Either they're not answering their phones or they don't respond to emails. But the software itself is fantastic. It has a reputation for being incredibly comprehensive and it is. It also lends itself well to small and large practices so it was ideal because we're hoping to expand and I didn't want to have to change again. It also has an EHR integrated very nicely with the EHR we are using.

I do family practice and have had AdvancedMD for about six years now. We got their full suite and so we have the EHR and the PM along with all but one of the add-ons. The software is good, easy to use and I like it. The customer service is also great. They get the work orders in and they're taken care of in a timely manner. Everything's been super easy, fluid and efficient. AdvancedMD is a great system and a great company to use.

We deal with joint pain, so we do a lot of injections. We have the full-service RCM package from AdvancedMD. We were using the PM and EHR side for five years and we just started using the RCM a month ago. Their customer service has been really good. They were really friendly and helpful. They answered all the questions and if they didn't know, they got the information.

We provide chiropractic medicine and aesthetic services, medical and HCG weight loss, Total Sensitivity Testing, different kinds of allergen testing, immunotherapy, nutrition and detox, and we've had AdvancedMD for a couple of months now. We have the PM and EHR parts of AdvancedMD and there are a lot of things to be learned. We are trying to teach ourselves but the software is also user-friendly and function so we just need a little bit more practice and time and a lot of questions.

We use AdvancedMD for pediatrics. The doctor was previously with a different company and she decided to go with AdvancedMD since they said they could specify specifically for pediatrics because it's just her alone and there are no other doctors. So, she didn't want any primary practice type. In addition, the fact that it's an internet application makes it very easy to use. If we need to log in at home, we have access to everything without any down or lag time. The staff is also great. We still have some issues to work out with the back end part, but that's because we rushed them as there was a last minute change to the EMR and it pushed our timeline up. Each element has a different trainer, but over the last few weeks, Christina's been our primary point person and we've been working mostly with her. She usually responds within a day when we send her an email.

We are a psychiatric facility and we've been using the AdvancedMD PM for three months. There are help files so that helps when using the software. We also use their live chat support and call. They have great support and our questions are being answered. Our implementation specialist is also of great help.

We are a scoliosis treatment and we do customized braces for scoliosis. Our other office in Fairfax has AdvancedMD and we got the same package. We do scheduling and pretty much all the package with it. We also have electronic billing but it’s not used right now. Annie is our trainer and I've been doing one on one sessions with her for our training time and it's been great. She's been helping us through every step in doing the two offices for our single and of doing both of them together. There was some miscommunication with Tyler when we tried to start our office and set up our package. But it all got straightened out and it's all been fine ever since.

AdvancedMD seemed like it was the easiest medical billing software to learn so I went with it. I purchased AdvancedMD online and it was definitely easy. The staff is all friendly, too. They do their job.

With a new doctor's office that I went to work for, I was searching for something other than Athena because they were using Athena and I don't like that company. So, I went online and AdvancedMD did a mock billing and I like it really well. Then their staff is really good about helping with tech support and that's why I chose it. I did several different companies and billing software and this is one I fit. I have three family medicine doctor's offices that I bill for that use AdvancedMD. All of three of them are with nurse practitioners and MDO providers. The purchasing process was very good. They sent us a quote and they stuck with the quote that they sent to us. They set up everything that they said they would set up with us. I had 11 hours of training for each office that I was with. They did that on a weekly basis, about two hours at a time. Then it’s final when I signed off that I was trained. You're released to technical support if you need anything.

We went through several software and we continually got stuck on things that were offered and things that we needed and then things that they didn’t do. We usually find one that offers everything and although AdvancedMD doesn’t offer everything that we have right now either, there are other ways to work around those little hiccups. With the other systems, we're not able to be in two different locations and log in to see and schedule for other locations. We needed that for the cloud but that was too much for our DC program and AdvancedMD does that. I love the customer service and the guy named Jason was just fantastic.

AdvancedMD has the ability to do more of what we needed. We got their AdvancedInsight, AdvancedPatient, AdvancedEHR. Plus the AdvancedPM, AdvancedEHR, AdvancedInsight, and AdvancedPatient. Their staff was very polite and very familiar with the system. I could reach them easily any time I need to. AdvancedMD has been efficient and easy to use.

We have a multi-specialty clinic and right now, they perform the osteopathic manipulative treatment. We have practice using our EHR and AdvancedMD was always suggested as being one of the top billing software companies. We were calling at the end of June to get a quote and we received an email and a phone call from the rep from AdvancedMD. We were about to go with another company but AdvancedMD gave us a breakdown of what they had to offer and then they said they had an end of the fiscal year type of deal where they were waiving the initial setup cost. That discount ended up being the deciding factor of why we went with them plus the availability of the team, which was kind of 24/7 with that 800 number.

We needed to switch to a different medical billing software from what we were currently doing since they no longer offered the program. We liked the functionality of AdvancedMD and got their PM and EHR products. The sales staff was great and easy to work with. He answered most of our questions and if he couldn’t, he found out the answer for me and got back to me. We were also impressed by his knowledge of the product. It was a good decision to partner with AdvancedMD.

We practice General Surgery and AdvancedMD was recommended to us by another physician's office. At that time, we wanted to bring our billing back into the office from a billing service that we're using. We're not happy with them so we wanted to look at upgrading. The recommendation helped us choose this software and then we did the research.

My wife and I were starting a medical practice and it’s a very small business where I’m the office manager and she’s the doctor. So, we looked around at what medical billing software was available and purchased the Practice Management package from AdvanceMD around four months ago. We chose them because of a lot of factors – price, reviews and one of the big reasons was that it’s integrated with modern medicine, modmed EMA. We heard that their electronic medical records software was excellent, but the management wasn’t as good when it came to the practice.

We practice family medicine and heard about AdvancedMD through our electronic medical records. They were recommended to us by Practice Fusion and their purchasing process was pretty easy. They also have an exceptional sales and implementation team. Since we purchased the whole billing package, they do all our billing and so far, we've had a really good experience. They've been the best billing system among the three we've had.

We weren't happy with the medical billing software that we were using. We got AdvancedMD's practice management and purchasing the software was a little difficult. There was a lot of back and forth about integrations. In the beginning, we were able to get somebody who was confident and able to help us along, but it's not the case now. The only trainer that we've been given seems like he doesn't have a lot of experience with the program. Everything that we ask, he has to go back and find an answer for it. He doesn't get back within a reasonable time. I feel like our program has a glitch because he told me that I can do certain things and yet I tried to do those things and my button was grayed out. It’s supposed to be possible, but it's not possible in my program. And it's expensive so it's kind of frustrating that I'm paying for something that is not working at a 100%.

I used to have another software and they were the best. Unfortunately, they got sold out. I was looking to see if there was something being kind of simple and would do what I need to do as far as reports and submitting claims and all the other information go. I got AdvancedMD's practice management. The integration was fine, but I'm having some issues right now with this stuff. I really don't want to give in to it because it might be something with me that I'm doing wrong. I'm still in training and really new in it. I speak to my trainer and she usually forwards stuff with the information. They also got a support team so I just reached out to them to contact me in regards to some claims and stuff that I’ve submitted.

Our pain clinic purchased AdvancedMD, and it’s very functional. Everything is great when I click on any function and they work right away. It is also very easy to learn and very user friendly. Sometimes, I get a little stuck if I’m trying to open up a certain document with the EOB's. But other than that, everything works perfect and it helps the business. It’ been a great experience with AdvancedMD.

Terrible experience from the beginning. Don't get sucked in. Outrageous prices, over billing with no satisfactory explanation. "Running around" and very long waiting times. 3 years and close to $50,000 lost. Daily frustration by me and my staff. There is always something wrong and we have to spend lots of time to fix design pitfalls. The whole experience is not only not ok but terrible. Senior staff is very unhelpful and one feels like an intruder.

We're a medical billing service and I'd heard about AdvancedMD through other billing services as well as some online research. One of the clients who has six facilities was moving to nine facilities and needed better and easier access to the system and reporting. AdvancedMD is best geared towards billing services and we decided to go with that one. We had the PM system with the eligibility option. Purchasing was easy and the implementation was well-planned and laid-out very well. We watched several videos to learn how to use the system in preparation for our training sessions. There were 13 implementation consultants that we had to go through and we were shown how to use the software with live data to make sure that we understood it. It's been a great experience for us and I really enjoyed the process.

We generate our billing to the insurance company through a medical billing software. My interaction with the reps at AdvanceMD has been good. They were always friendly and very knowledgeable of the equipment. I've had to reach out to them on multiple occasions and they always knew how to direct me when I messed up. Going through the tutorials on how to implement the system was very beneficial. The people at AdvancedMD were very patient, and that’s a plus in my book. I will recommend them to other companies. My overall experience with them is excellent.

We are practicing Podiatry and AdvancedMD came with our billing company. We own our own key and we just transfer things over so it was easy. We see a lot of glitches in the system sometimes where people get locked out and the information doesn’t update. The system is not always flawless and there’s not much we can do about that. We have called their customer service and they've been helpful but sometimes, the glitch takes care of itself. Overall, AdvancedMD is not as user-friendly as I would have expected.

My provider use AdvancedMD. It's convenient and good for beginners. We have the practice management package and their support center is good. Sometimes connectivity does not work, but it automatically fixes itself. Overall, AdvancedMD is easy to use and I can understand everything. If I want to run any kind of report, I can go there easily. I also found the video training very helpful. Everything’s well and I'm satisfied.

We are in a naturopathic medical practice. We were having an issue with a different software, so we were trying to find something that would be more efficient. Our accounting lady that does most of the accounting found out about AdvancedMD, and then she set us up with them. We use AdvancedMD for billing. We’ve had a couple of issues such as finding ways to do things with our situation since we don't deal with insurance and finding alternative solutions. But dealing with the staff at AdvancedMD was wonderful. They're very nice and helpful.

We were using a different billing and encoding software in the past and we started to look into AdvancedMD for the benefits that it seems to provide. We saw that there were other benefits such as electronic remittances, being able to check eligibility right there in the software program and being able to integrate it with our EHR system. Even with regard to the way statements are generated, it seemed like a simpler billing. Also, it's clear that it's got so much to offer. But going from one billing and encoding and software program to this one which is much more advanced and evolved, I feel that the training portion of it could be a little bit more in-depth. I understand that there are other trainings that they offer, but they're offered at another cost and it would have been great to know that in the beginning.

Our medical director, who’s our neurologist, told me about AdvancedMD. We have heard good things about them and about some of their competitors but we use Macs in our office and AdvancedMD's software were the only ones that were fully compatible with Mac’s. I’m the only one who uses it and it’s been great. I’m a 100% satisfied right now.

We have an urgent care-type facility, and we had some changes in staffing and we decided to outsource instead of doing the in-house billing. It was a really easy experience switching over to AdvancedMD. We liked the whole one-on-one module to get us used to the new program and how to submit everything over to them. That process was pretty straightforward and the customer service option is really easy for anything that we have that we can't figure out. Also, I really like the F1 function. If I'm on the screen, entering billing and there's something that pops up that I'm not quite sure how to do, it's nice to be able to hit that F1 key and have the help right there. Also, I like how there's always someone at the customer service line to help me through anything I'm entering on our end.

I work in Family Medicine and the sales staff at AdvancedMD was very helpful. He did everything and the purchasing experience was good. I have the Practice Management and AdvancedMD has been good so far. It's good to start up.

We practice dermatology and we needed a medical billing software. AdvancedMD was brought to our attention by our doctors. We went with them as they were more efficient and looked like they had a lot more experience compared to what we had been using in the past. Their sales staff were very supportive. Any questions that we had, they were always willing to take the time and answer. It was easy to transfer over everything that we had from the old program into AdvancedMD, so the experience was smooth.

We're a family practice, and we were using a free version of billing software that didn't have everything that we needed. So, that's why we chose something else. AdvancedMD was the easiest to maneuver. We did demos with other companies but, overall, we liked this one the best. We’ve been using it since March. Another doctor uses Amazing Charts and we all use AdvancedMD. We have a bridge that connects the two so that he can see everything.

A co-worker that used AdvancedMD for pain management told me about it. We purchased the full service and we’re still learning about it. But right now, it’s giving us a little run for our money. When we had an issue, we called the 800 Helpline and they were very helpful regarding figuring out the issue. We're waiting for our account rep person to give us a call back in regards to our fax. The way the fax is set up from the system here, it faxes too many forms on the EH side. This is in regards to converting it into a PDF in faxing. So we’re just trying to find out how can we fax the PDF form from the computer instead of having to print it out and fax it manually. Other than that, I like it in regards to how it does the automatic check with the insurance and how it keeps track of the referrals. It’s going to be good for our system.

When we watched the demonstration of AdvancedMD, we liked it. We've had AdvancedMD’s practice management since April 1st and we're still learning the process. But it's pretty straightforward and easy to learn. The sales staff was helpful, too. When we need help we would either email the one who’s doing our training or call the help desk support. It’s a good experience overall.

We've used TotalMD prior to AdvancedMD and it has been a struggle with the old system, like the function. We practice management and the EHR. We're also involved in trainings. I would call customer service when I bump into a problem, especially in posting payments. There's too many options for us. It would be nice if it's just one task. Also, something would always come up and I'll be stuck in one task. But if I call customer service, they would provide me with process on how to complete my task. They said it's simple, but it's not. They even struggle too. But they're easy to get in touch with and I get a good response quickly. I don't have a problem with them that's why I prefer calling customer service instead of trying to figure it out myself.

We've had AdvancedMD since February and we really like AdvancedMD's patient portal and that they have a 95 percent pay rate for billing and they were willing to put it in writing. The sales rep answered all of our questions and their purchasing process was quick and very easy. We had a very positive experience, which is why we went with them. We got their EHR and PM system since our behavioral house clinic is just starting and eventually, we would like to have more features. Also, whenever we've called in to speak with anyone, everyone is very pleasant and very willing to help us.

We used to have a full-service RCM in the office but it's too much overhead. I had AdvancedMD for the front desk for the management. Then I did the EMR with Advanced, which was simpler and easier. I tried to maintain with Modernizing MD and the doctors didn’t like it. It didn’t have enough vocabulary and codes that we were supposed to choose from, only the nice digital software. I was in relief that I got AdvancedMD. It was much better for the EMR and I was happy in the management and we like it.

I'm a gynecologic surgeon and I have a solo practice. I signed up with Practice Fusion as my EMR. They gave me the choices of who to work with for billing, and I chose AdvancedMD because I was impressed with the thourough presentation made by their sales rep. I signed up for the standard package and I've been using it since late January. They also have an EMR, which I didn’t even know about until later on, but I've just signed up for the straight billing part that would match up with my electronic medical record. I needed something that worked with my existing EMR. They have a well-established collaboration with mine. So I thought it was a great way to go with something that was already being together.

We previously had a different medical billing system and we were not happy with it so we shifted. And through references, we went with AdvancedMD and got their PM package. Their sales team was really great in answering questions and we've been really happy with them. But I'm not sure if the training was nice as it could have been. They have videos and an implementation specialist who worked with us to teach us how to use the system but there's no way to really figure out what the problems are initially.

Our medical billing software prior to AdvancedMD was Kareo. We were changing it because we were adding a new provider. We wanted to make sure that we could get a report out of the system so that we can see how much he was providing money-wise. We got the PM and it was integrated very quickly. We started using it in April. Our trainer was very good. The only thing that should have been more in-depth is the front office staff and helping them do the insurance, how to get the payments into the correct system and how to do the payments so that they would not interfere with the backend of the job. But we had a representative that helped us navigate through the system. If we have any other issues, we navigate to the help desk and get that all straightened out.

We are using AdvancedMD's scheduling and full service RCM. We’re an orthopedic clinic and we're a new private practice so we looked online to find some type of EHR PM System that we could implement. Initially, we found a company called Modernizing Medicine who had an EMR system in place. We reached out to them and they suggested that we use AdvancedMD for our practice management software. AdvancedMD was always very quick to respond to any emails we had in the initial stages. One of them requested to have a demo. It was also very easy getting contracts signed and getting training started. So it was overall a very easy and open process. They were accommodating.

I am an office manager at a general surgeons’ office. I've worked with AdvancedMD in the past with other offices that I've worked for and have used their PM services, the practice manager. We were looking for EMR. I was a little bit aware of their EMR but it has not been a great transition and I’m not happy with the whole setup of things. The sales pitch and demo were great and the doctor was well-informed.

We do billing for pediatric infectious disease. AdvancedMD offered support and their program looked very complete. So far, it's been great. They had us do some video training and then do the training calls. It all worked out very well and for the most part, it was all very smooth. The support has been excellent as well.

We've had AdvancedMD for a year now. They were highly recommended to us and we heard that this is one of the best ones. After we met with them and went over the system, we decided it would meet our needs through it. We had the package where they do posting payments for us and then statements for us. But we've recently chosen another package where they have to do a lot of the stuff for us.

We're a physical therapy practice. We went with DuxWare through Optimus 5 years ago and then just this year, Optimus informed us that they weren't promoting DuxWare anymore. They were moving on the AdvancedMD software with their packages so that's where we did the transition. The overall process of purchasing the software was easy. It was all done in a timely manner and the transition to do the upstart only took about four weeks. They did a very good job with working with me. Jonathan who's one of their reps went through the software with us and did the demos. My trainer, Shana, was very informational and she's still helping. We utilize the AdvancedMD PM for the billing and our biggest standout was the excellent reporting processes for us to utilize. The software has some hiccups with Mac though.

I had subsequently tried to have a conversation with another billing company but I felt they weren't looking at my needs. I was looking for someone to do my billing, and when I spoke to the salesperson from AdvancedMD, I was impressed by his transparency to say, "This is something you could do yourself. As a provider coming out of the box, you need to save all the money that you can. Why don't you start with this first? Then if you feel like you're overwhelmed or if you feel like business is blooming, then you could move on to giving us the billing part of it as well." That's what made me go with AdvancedMD because I appreciated that he wasn't trying to sell the program. He was confident that this was one of the best programs out there. He made it easy for me to make the decision.

I have lost time and business dealing with AdvancedMD. The issue that I have is that I have not been able to use the software. I have spent many hours on the phone with different people at the company who blame the last person I spoke with for setting up the software wrong. For example, I was initially set up on the ICD 9 system. The system was not working. Then after being on the phone for hours someone else at the company said, "The ICD 9 system is the wrong system you should be on the ICD 10 system." The hours on the phone, not getting the right information, and the absolute rudeness of the upper management caused me to ask to be let out of my one year contract. That was met with calls and emails not being returned, being asked to contact one person then another person, and finally a threatening email of legal action if the contract is not paid.

The company is non-responsive to a serious complaint. The problem is too long to describe here but the short version is that AMD slipped an significant price increase into a request to add a provider. The cost should have been $150. But with the added clause slipped into the very bottom of the invoice the cost increased almost 100%. I have been trying for months to get this straightened out and no one in management will address it.

We were looking for something that would be better suited for urgent care with multiple locations. Everything went well with the sales staff of AdvancedMD and they were very helpful. The migration to AdvancedMD was what we expected. We use CM and the applications work but the way we have it set up is we have all of our locations under one key, which makes it a little bit more difficult for the reporting. At any rate, we recommend AdvancedMD.

We are a counseling agency and our practice management software was not able to handle the size we had grown to so we started researching, called about five companies, had them give us demos and we really appreciated all of AdvancedMD's features. We did the scheduler and the practice management but none of the electronic health record side. The purchasing process was easy but it was a lot of work to do the transition and get the clients into the system. There were a couple of things we were hoping would work that they could transfer in. They said, potentially, sometimes they can, sometimes they can’t, and they couldn’t with us so we ended up manually doing a whole lot.

The AdvancedMD medical billing software seemed very simple which was what we're looking for. Purchasing it was very easy and their sales staff was also very helpful. The only problem that I've had is if I chat with them, I can't print what's in the chat anymore. The print cuts down on us having to call back because I can look back and make a note at the top as to what the conversation was about and I should refer back to it if I have any problem. I was told they would email me the information but I didn't get it. But it's been a great experience and we've been very pleased with AdvancedMD.

We have internal medicine and our use of AdvancedMD program was determined with our administrator and the providers. We use the PM and EHR systems which are easy and we're getting used to them. Also, we have always had good feedback from AdvancedMD reps and good response time as well when we either submitted a ticket online or when we called. We usually got somebody on the phone and if they couldn’t help us then, they usually got back to us within a timely fashion. It was easy to tell them what we had going on and how we needed to do it. They were usually pretty good about walking us through whatever we needed to do on our end. All in all, we are happy that we get a response from somebody at AdvancedMD.

AdvancedMD's billing software has been easy to use for our small GYN. Their customer service reps are fine and helped whenever we needed. I would recommend them.

We've been using AdvancedMD since the end of 2014. It's a little bit better than the software we used before. There's an option of getting AdvancedInsight instead of running individual reports which our old system did and that makes it a little bit more transparent as far as seeing everything that's going on. AdvancedMD's reps have been very nice and are really good at answering questions. If there's something that they can't answer, they're very good at finding out about it and getting back to me either via phone or email. They seem to be very knowledgeable and customer-oriented.

I've been using AdvancedMD for about four years and one of the hiccups we have had to do with the internet provider. The system is freezing up and there was apparently some issues with internet speed. When we have problems and we call customer service, the reps seem to be knowledgeable and they help us fix the problem. All in all, we're pleased with AdvancedMD and that's why we stick with it.

I do billing for multiple providers and one of them had AdvancedMD. The practice management software that I had before was bought out by AdvancedMD. So, our software got merged over to them and I loved it. Prior to AdvancedMD, we had another software vendor, and prior to that, we had MediSoft which I wasn't happy with. With the prior software, we had to purchase a practice management software and a separate EHR, but they were two separate companies so they did not correlate. While AdvancedMD offers both the PM and EHR, and they bridge together.

Being a medical billing company, we do billing for many different specialties. AdvancedMD was the program that was in use when I started with the company. It's the one that had the most flexibility that allowed us to have different things set up for different specialties. Right now, all of our clients are using the PM side and we have several clients that utilize the scheduler. We also had clients that used the EHR side of things. We have used pretty much everything in AdvancedMD at one point in time. It's a very easy to use the software program. I've been using this program for six years now and I've never really had any major issues with it.