AdvancedMD Reviews

I switched to AdvancedMD during Covid because I wanted to streamline my EHR and Billing, and when I talked to the sales people everything sounded great. However, when I switched over, I got very little support with billing issues. I have an assigned billing person, and at first she told me we would review my billing every quarter. Well, that happened probably twice. When I have an issue, I have to open up a Support Case with RCM, they would not help with any simple coding questions ever, and very hard to get hold of.

We have used Advanced MD since 2014. We have been pleased with the workflow with AdvancedMD and added additional providers to it when we merged with another practice in 2015. We only use the practice management portion of Advanced MD. The only real issue we have had with it was with the Change Healthcare breach in February 2024. Advanced MD kept us informed with the progress of getting our claims processed and reprocessed during the outage.

Cameron is incredibly helpful. I value his expertise in the way he handles my account. I gave him 10 stars if it was possible. I will recommend anybody who wants to use AdvancedMD to speak to, Cameron is One of the best senior billing service manager.

Advanced MD has a good system that allows customers to create templates without contacting the company. The customer service is phenomenal, with quick turnaround times. The system runs required reports for licensing purposes and also allows for quick help tutorials.

AdvancedMD offers a great product as well as exceptional onshore support. So many bells and whistles for my clients to choose from to customize their own personal experience and offer their patient exceptional care.

We love advanced MD for its efficiency and it is a program that does all of them work and scheduling our clients, locking their responses and tracking their interaction with our agency via their appointments. It helps us with readily accessing our progress notes referring to other agencies and faxing. From inside advanced MD to anyone we want to fax.

I have been in the Medical Billing field for over 30 years and AdvancedMD software has been the BEST!!! Their Practice Management and EHR software is easy to use. Whenever I have had a problem, which is RARE, the Support Staff is readily available and always resolves the problem promptly!! I would also like to commend ALL the staff for their diligence through the Change Healthcare issue. You guys are awesome, and I HIGHLY RECOMMEND THIS SOFTWARE!!!

We absolutely love AdvancedMD! It’s hands down the best software available, and our sales rep is outstanding. The support team is incredibly helpful, always going above and beyond for us. The UI/UX is seamless, and they’re consistently rolling out updates to enhance the platform.

I absolutely love this software. It is extremely user-friendly. It allows for customization in many areas, such as custom claim scrubbing rules, custom patient fields and note types, and custom patient forms. I highly recommend this product!

Very impressed with our experience with AdvancedMD. They have multiple people on calls in order to answer all questions you might have. Customer service is personable and always a quick response. They work around busy schedules which make building a business while working a full time job more manageable. Could not have had a better experience and would recommend them for anyone.

We have been AMD users for 8 years and have loved the software. It's an intelligent software and when setup correctly, it works extremely well. We have referred many clinics to AMD and will continue to do so!

Selecting AdvancedMD as our EHR system was the worst decision in my 10+ years as a practice manager. Interfacing with the company was a nightmare from beginning to end. The day our practice decided to kick AdvancedMD to the curb was literally ONE OF THE HAPPIEST DAYS OF MY LIFE! Unless you love endless frustration and chaos, do NOT use AdvancedMD.

We have been with Advanced MD for over 18 years. We have seen ownership change hands many times. It was the best at one time, but now it is quite frankly a waste of money and time. Many errors, lapse in service, customer service nonexistent, and a high price tag. Great combo, right? There are times it takes them DAYS just to reply. DAYS. So sad to see such a good system go down the drain.

Advance is an understatement!! After the whole Cyber Attack our claims are being rejected from Medicare stating the claims did not indicate if Medicare is primary or secondary and is missing plan info for other insurance. This info is not being noted on the claims for transmitting. Support is like talking to a wall. They have no knowledge how to fix these problems and then when you ask to speak with a supervisor they leave you on the phone for over an hour. My suggestion is find another software that will gives you the guidance you need to run an MD's office the right way.

I work for a mental health company and since using AMD, I'm considering becoming a patient instead of an employee. There are not enough chill pills in the world to get me to enjoy using this dreadful software.

I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars for Internet connectivity in a nearby city.

We have been with AdvancedMD for a painful 2 years. Every time we request something from them, there is a charge. We had been on their waitlist to have our data upload to COHRIO for over a year, once we were able to connect, they offered to, with a cost associated to doing so. Their account manager is unempathetic and has no sense of priority. This person will intentionally drag things along, as they know that we have no control over what they do. ADVISE: GO WITH ANOTHER SYSTEM!!!! We are just waiting to join EPIC!!!

Yet again, AdvancedMD has decided to upgrade its system. The result is the predictable loss of system function. Once again, my staff has to write notes in their word processing program with the hopes of later being able to copy and paste them into patients' charts once the system is up and running again. (Yes, I will be paying them overtime to do this.) I will spend my off hours tonight (hopefully, the system will be restored that soon) sending my patients their prescriptions and adding my assessments and plans to their charts. Oh, what a joy to have AdvancedMD. It would not be so bad if this were a "blue moon" event, but it happens every time they tweak their system.

Advancemd is far from Advance. They do not have good trainers. The trainers didn't even understand the system. And definitely don't contact help desk cause they know even less. I never got my old patients' records sent to their system because the person who should do it just didn't. Kept asking the same questions we answered from the beginning of service for over 5 months. Then when I attempted to cancel no one responded to my emails then when they did it was 10 days after I sent the email when I would have put me at the end of the month I canceled.

Signed on for implementation of EMR. Rep quiet and two months later new rep was not very available for training. Company never implemented the program but began charging us anyway. Discontinues our working e-prescriptions without notice and left us not able to prescribe for a week. Several patients had delayed prescriptions for days while we tried to figure out what happened. We cancelled contract and the company insists we owe over $3000 and continues to charge our account. Shocking business behavior towards doctors and our employees who are working for the betterment of others.

This platform has lots of problems. Sure, scheduling, documentation, zoom integration are great WHEN THEY WORK. But progressively worsening problems with glitches such as dead links, connectivity (I have two internet connections and always check to see if the connection is unstable on my end or the patient's end. It's usually the AMD platform.) Recently our entire multi-state practice did not have zoom connectivity for a couple of hours. At times we can not get into the platform to do documentation -- sometimes during the only time we have available. Further, AMD will not support practice in multiple states by licensed providers. More than two years after Covid expanded much online healthcare this is unbelievable to me. The problems have been worsening over the last few/several months. For first 3/4 or so of 2021 problems were rare, but glitches are more and more frequent. These problems cause service disruptions, disgruntled staff and patients.

We have used AMD for a very long time. Last year, we started using their billing product. Let me just say this, before you start to use AMD, STOP! I have been in this industry for 30 + years and in those years, I have never seen anything like this. They will take every dollar you have and what you get, is loss of money, no communication back if the errors or issues are theirs, they take no accountability, they will keep you hostage until you sign their contract, will not change any language in the contract because they do not want to take responsibility of their errors, and there are more than less.

In the past I always took a review of a product with a grain of salt in making decisions, but after my dealings with AdvancedMD, I would definitely tell any private physician to PLEASE be careful and work with AdvancedMD at your own risk. I started my own private office two and half years ago and used them at first for the EHR as well as the billing/RCM (Revenue cycle management). This was the first and biggest mistake. First, the EJR is very straightforward and if you’re only going to use them for that alone, then you should be fine, but I still wouldn’t use or recommend them after my ordeal.

Hired a biller they recommended and after 2 months and major errors I switched and am doing billing in house BUT I still can't get the errors fixed from the 2 mo he had! Claims wrong due to constant glitches and he blamed the software. I contacted reps at Advanced MD and after 8 weeks contacted the president Amanda Hansen! Was a complete waste of time. She basically said have to deal with biller (even though he continues to blame software glitches). As a sole practitioner, can't afford to not have money coming in. RUN RUN RUN. I am looking for legal recourse because still don't have money from those claims and advanced md doesn't care or stand by their product. Curious how long the new president will last there....

Avoid this company like the plague. Despite potentially having much higher ratings; our experience with this company has been awful. We asked the right questions; but received the wrong information. This was sadly not identified until after the contract was written. These folks are hands off and provide no assistance. The moment we discovered the numerous issues and reported them (ahead of our scheduled date of implementation), we waited over 30 days for an answer. The long awaited answer was “tough”. “Our finance team decided that since a contract was signed, we will require 90 days of payments to allow you out of a contract”.

Absolutely horrible experience... It started day 1 with onboarding: Poor explanation and training, AMD put information in wrong silos; trainer was inept, did not know her own system and could not train my personnel properly, NOTHING worked as described and advertised, They cannot support occupational medicine formats. We've spent no less than 80 hours on the phone or web support trying to fix problems. We are 8+ months into this service and we still can't bill properly and they can't fix their own system.

I wish I had searched for reviews on Advanced MD before we chose them for our EHR company, as I do now all the bad reviews I experienced for myself. We were looking for an all in one system and had been through so many demos that we were tired of the process and when we had our demo with Advanced MD we were sold by the sales guy who we would find out later lied about what the system could do. First of all it is the most expensive out there and they only offer packages that you have to pay for even though you don't use half the stuff but may need one module so you pay full price, if you want just one provider to do telemedicine you can't have it. It's an all or nothing option, so if you have 10 providers and 9 are in office you still have to pay $30 per provider plus $5 for each event for zoom which is free if you sign up yourself.

Extremely dissatisfying experience. Expensive, you have to pay per provider, unable to keep several providers in the pool for staffing, just bare minimum. Numerous IT problems. Poor IT support. Wait time for a single call is up to 40 minutes on average. I would not have switched to AdvancedMD had I known. Multiple billing errors, after fighting with AdvancedMD billing for a year brought billing in-house, using PM side. Still unable to function with this company. Dreaming to drop it. Do not choose AdvancedMD.

This is by far the worse software I have ever used in my over 15 years of being in the mental health field. Constant IT glitches. Don't believe the hype about the types of helpful features they have in place, they do not work. My team hates the platform, I even had a new clinician decide to not stay on with our company due to how poor the platform functions. My billing manager's workload has increased as a result. IT team rarely ever is helpful, no one seems to know what they are doing. We will definitely be looking for another software company. Overall company seems to be unorganized and their billing side is constantly making errors in processing our claims. RUN!!!

I was in discussions with their sales department for several months before I was ready to purchase the program. They assured me their product was gong to be tailored to my needs. I had looked at several others that were user friendly. I wanted to look at the program but it was not available to preview but AdvancedMD promised to provide all the things I needed. If I had an opportunity to look at the EMR I would have never purchased it. Enormous program, very small font and microscopic icons, some are not institutive. I never did get to use it but I am paying for the contract. NASA could make this work.