AdvancedMD
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AdvancedMD

 4.0/5 (188 ratings)
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AdvancedMD

About AdvancedMD

AdvancedMD provides the most comprehensive medical office software suite in the industry. Our EHR, billing and patient experience tools are used by more than 45,000 physicians and backed by expert practice advocates.

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Page 2 Reviews 10 - 40
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Dec. 27, 2019

The experience with AdvancedMD has been a nightmare from the beginning. They promised us it would do ABA billing, only to tell us after we purchased it sorry, we were wrong, it will not do ABA billing. (We were able to do a workaround that they could not figure out.) There are many glitches in the system. What is horrible is they charge you for "add-ons" and re-billing when it is due to the glitches. A few issues with the PM (many many more with the EHR portion):

Payment posting
- auto posting has rolled balances to wrong bucket (patient or stayed on insurance)
- auto posting has posted remits as if in network, w/o instead of roll to patient
- allowable fee schedules removed due to posting errors with allowables used for all posting even if claim is held or denied, had to remove all allowables for third party payers to avoid errors
- insurance reversals do not reverse write offs, have to manually correct insurance reversals

- what differentiates an 'allowable' versus a 'charge' fee schedule-what do they do in relation to charges, posting, and reporting?

Referrals
- referrals can be easily changed or new referrals created throughout system in error when correcting visits/charges/claims (hard stops for changes or do not allow a change without following proper workflow)
- any change in a referral, episode, and/or appointment can affect all other components leading to errors; flags and/or hard stops to avoid forgetting addressing other components about a needed change/correction
- referral date ranges do not correlate when entering charges, you should be able to enter a charge after the DOS and select the referral with the appropriate date range, we often have to change the expiration date for a referral in order to attach it to a charge even though the DOS of charge is in the date range on referral
- when in charges or claims and need to change the referral, it is difficult to find the correct one. The pop up with the referrals does not show the auth number or CPT code and we could have many referrals for the same modality
- cannot default expired referrals to 'gray' out, then we cannot select them when working charges/claims
- referrals do not calculate properly for minutes when selected

- referrals with auth visits/charge amount/minutes should not allow more that entered to avoid denials or overages

Episodes-referrals-appointments

- is there an ideal workflow for creating, correcting, updating and deleting to avoid issues

Reports
- industry standard reporting not available without advanced insight-need raw data to create step report for payer analysis, charges negate payments when importing. I need data with service, charge, date of entry, date of service, payments (insurance and patient), balance (total, insurance & patient), date of insurance payment, payer, financial class, provider, patient
- held charges is a report, should be a work queue or in the collections module to work the claims
- collections module is glitchy-when scrolling through accounts is rolls to the bottom, cannot stop it, funnels claims into worklists instead of compiles

- financial reports (ex: Reimbursement Analysis-Summary) are wrong (private pay charges fall in the wrong financial class and carrier), asked how data is being pulled into report but no answer or resolution if an error

We have multiple reported calls with staff telling us that we have to pay for add ons that are due to the system having glitches. They also promise service and fixes that never happen. We have had the system for 18 disappointing months. We hired 2 additional staff just to try to keep up with the glitches in the system and finding workarounds or hand entering.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 9, 2019

This company provided no support. H&P are not even useable. You can't find any information in any useable form. What a JokE? They will take your money and RUN! Nothing they said works. Patients can't enter information. Nurses can't see information. Patients H & P are 15 pages long and full of garbage. Company no help to fix. Worst EMR experience I have ever had. That is saying something with Cerner and EPIC.

19 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2019

Thus far, I love Advanced MD's support team. When I call insurance companies, it's like "eh" but Advanced MD always helps me. They were very slow to get us going in the beginning and we paid more than I thought we should've paid for because we didn't have a system to use. We got one month's cost back though I was not happy that we didn’t get more than that. Despite those issues, their reps are very helpful and I appreciate them. All the training for the billing in the beginning, was wonderful.

4 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Sept. 25, 2019

We have a lot of times where the software freezes, or it takes its sweet time. And we've been in communication with the AdvancedMD team as well as our internet and tech people. There's something that I wish were a little bit more user-friendly. For instance, for the ultrasound tech. When her ultrasound comes over from the ultrasound machine to put into the patient's chart, she has to put them in one by one which is very, very time-consuming.

And she's been on the phone with them numerous times trying to get this figured out, and they can't seem to find another way to make it easier for her where it's just select all, and they all get inputted. But now that we're learning about it, it's okay. It's manageable now that we know a little bit more about the software. There's just a lot of hiccups that we wish could still get fixed.

The people there have been really good at calling back and trying to get things figured out. But when I do more calling of like client services about claims, I've had a couple calls where they weren't the greatest, meaning I wasn't getting answers and a lot of miscommunication. Things being said one way and then I try to do that, and then I'm told, "No, that's not right." One thing I don't like, and now we're on a better stance because we had to do a different way of communicating, is I was told I couldn't communicate via email because theirs wasn't HIPAA compliant, but then I found out it was.

But my biggest struggle is it's so hard especially with the billing part of it in the software, like there's no way for me to communicate with my AR besides doing an Excel spreadsheet that she did an issue tracker. And it's a lot for me like I have to call in to put in a case to just get a quick answer. So, that's some of the things I'm not a big fan of because it takes a lot of my time to call in, get a case, when I could just reach out to an AR.

7 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Sept. 21, 2019

Was a relatively happy customer until last few months when features stopped working, tech support and customer support aren't providing feedback or credit for service not functioning. Can no longer recommend this product.

16 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 19, 2019

I have a problem with the Advanced MD software that we have every time it's saying that I'm not authorized. I don't know what the issue is because we didn't change anything here. Still, working with AdvancedMD's reps has always been okay. They are easy to call and somebody always responds.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

The AdvancedMD salespeople are amazing and easy to work with in implementation. They’re always, and quickly, able to answer questions. I've been in the business for about 30 years and AdvancedMD is, by far, the leader. I’ve been using it for a good 15 years or more and it's the best software I've ever used. The one I'm using on it right now is a PCP. I wish I could have all my clients on AdvancedMD, but it’s not cost-effective for all of my clients.

4 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Sept. 17, 2019

First, I would like to explain that we have a fairly large behavioral health practice. With multiple locations. We were looking for EHR and PM in one system, that could offer analytics for our practice. Billing was truly our main focus, just like most practices. The "98% first pass billing" claim is truly the reason we went with this system, along with customer support in the US. We looked at many systems and now regret our choice.

Our revenue with the first month of billing was disastrous! The claim of 98% first pass billing was nothing short of a lie and when you call support, which by the way is on Mountain time and no help at 8am on Eastern time is a long wait, with average staff who have poor knowledge of the system are seldom able to offer you the assistance you need to solve your questions. Often you find yourself teaching them on a call.

The majority of our claims were denied related to modifiers loaded linked to procedure code, when I brought this to the attention of AdvancedMD staff, I was instructed that my staff would have to manually enter all modifiers because they had no other way of linking these to my fee schedule. I don't have to explain the time that this entails, especially with a practice our size. This again was not what was promised.

The scrubber was sold to be "the same as CMS" and would catch claims that were missing improper modifiers and diagnosis codes needed for clean claims. Well, that is not the full truth. I asked AdvancedMD why we had 90% rejected claims the first month of billing and only had a handful of exclusions, I was instructed that I may want to add "Exclusion Rules". This has been a great feature. However, it was utilized after rejected claims and you are responsible for developing these exclusions for your practice. AdvancedMD only uses one clearinghouse. We are seeing a delay of 7 days from the time we batch our claims until they are received by our carriers. Again, the sells pitch is they are "usually processed within 48 hours". This slows revenue. AdvancedMD has not offered any assistance in resolving this issue, again slow revenue.

Templates: "They are customizable" yes, at an outrageous cost by the configuration team. I would caution any practice with multiple templates to look at other EHR options. This was another issue for our practice. We use standardized screening tools and they were not a part of their provided templates. You will be sold that they have "almost every template you will need" but not for a behavioral health practice. After configuring your templates, you will find that they are not aesthetically pleasing on a printed version. That again will cost you, if you ask for AdvancedMD for assistance.

Analytics, this was also a feature that was important to our office. We track providers productivity each month and share with our staff. The reports we need to avoid manual reporting is not a possibility with this system. You can not pull a report per procedure code during a specified date range. This too fell short of the promises made to our practice. We have invested 90 days into this system and we will not be changing. I wish I had read a review like this, it would have wavered my choice to change to AdvancedMD. If you are a behavioral health practice and would like more in-depth information before making this choice, please don't hesitate to reach out to me to discuss further.

Rebecca at Ethan Health in Richmond, Kentucky.

26 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 16, 2019

We're having little hiccups here and there, but so far, everything with AdvancedMD is going well. One of the hiccups was when we opened a patient, then the doctor couldn’t open the chart, nor could I. We never heard back in return to what could be the problem or the situation. Next time I checked, it was up and running again. But we never got any feedback in regards to what might be the situation that caused that problem. And we had to reopen a new chart again for the patient, and redo everything again. If the doctor is locked out of the patient EHR and PM, then there’s a big problem.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 15, 2019

I am an RN and work for very busy OBGYN office. The software is fairly easy to learn however when they make their updates? It takes literally weeks for the system to work adequately again. We have had sketchy ability to document now for over 3 weeks-bandaid fixes are not working. Literally, we can open a “new note” for approximately 3hrs/day. We’ve had to pull out the old paper and pen to adequately chart our nursing notes. Service is horrible, our own IT support has had to deal with them and still no resolve. Interesting, I tried to write a review for their website and the computer freezes up on the last page!

16 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 3, 2019

We purchased AdvancedMD and began set up in November of 2018. It is April of 2019 and I can still not receive my ERA's from one of my largest payers. There were multiple errors on the implementation side that have created issues far into the implementation. I have been waiting for a return call from a supervisor for over a week on the latest issue. The product works very well for us. We have other similar businesses that we would like to use AdvancedMD for but we can't get the first setup completed so I will be looking elsewhere. I would not recommend AdvancedMD though the product works very well for us due to the issues with their implementation and EDI team.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 11, 2019

I have been through several EMRs starting in residency. I was hoping this one would be more customizable, but in fact, it is the worst yet. It frequently crashes and I lose hours of work and have to redo it. It is an extremely click - heavy EMR, and slows me down considerably. The customer service is unhelpful at best. Also, be aware, as we are switching EMRs, AdvancedMD charges you a fee to have your patient information moved over to a new system. Would not recommend at all.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 19, 2019

Since AdvancedMD went to a new Beta version, there have been more steps and clicks required and much less reliability. Three evenings in the past 2 weeks, I have been unable to finish charts in the evening as the system is extremely slow or unresponsive. Colleagues have had similar issues. I called today about this problem, no response. Tonight I am on call and receiving calls from ER about patients seen by colleagues today, but notes take 5-10 minutes to load. I cannot leave messages for colleagues or order scripts. And of course, there is no one available at AdvancedMD until Monday morning, so I may be without EHR for the entire weekend that I am on call. I consider this unacceptable.

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 3, 2018

I was in the process of a startup mobile health company. They were all talk and high pressure sales upfront. When the company did not pan out as planned and they had expended relatively no man hours in the setup of the account they still hounded me for payment on a service I did not use at all.

25 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 6, 2018

AdvancedMD has the worst customer service with unprofessional staff. They have been giving me such a hard time with downgrading my contract for over three months. Sherri, Adam ** and Jared ** have been not doing their job correctly. Due to their negligence and lack of accountability my practice has/is suffering. To add insult to the injury they have sending me threatening emails too.

35 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 4, 2018

I have been using AdvancedMD for over 7 years. My company, Advanced Electronic Medical Billing, Inc located in Denville NJ has been a preferred partner offering billing service support to independent specialty practices. We have multi-specialty clients and have found the system they offer to be very comprehensive. Since it is a cloud based system, our clients handle front end functions such as appointment schedule and patient collections at time of visit, and we handle the charge review, insurance and patient collections. The system works well with our office and clients because it also has a built in messaging system which links communications within each patient account.

This is a great system for any practice who wants to work closely with their clients to view a/r data, and see all data at any time. We love the fact AdvancedMD offers access from IPHONE, IPAD, and desktop. Their support team is located in the USA and they have been wonderful in making sure both our needs as a billing service and our client needs re EHR have been met. We also work with practices who started using AdvancedMD and then decided to hand over the billing functions to our company. Advanced MD in these situations were great to work with and made the transition simple! Our clients were happy to transfer billing functions to us without having to learn a new appt scheduler and ehr system.

Very well versed with intricacies of AdvancedMD and architecture, we were able to jump in quickly as a preferred partner and streamline efficiencies and increase revenue immediately. Our clients also liked the fact that we provide on site in-person training on the AdvancedMD system which makes learning a new system less stressful! Highly recommend AdvancedMD system.

7 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: June 26, 2018

We needed to bill the claims for the eye surgeries at the eye center and I found AdvancedMD through Google search. We did a revenue collection service and we used it. When we bought it, there were a lot of bumps in the road and it was a complicated product. There was poor implementation, poor training, overpromising and not managing expectations. They should invest more money in training and hiring trainers. They could also update the code and have faster software processors.

19 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: June 25, 2018

I do family practice and I like AdvancedMD's practice management software as well as that they are a US-based call center. I got the whole full suite and I had a good experience purchasing the software. They did a very good sales job but I was disappointed with my service after the fact. I had a very rocky on-boarding experience and they were training us poorly. They made it right, but I really had to fight for it. It took way more out of me than it should have. And it was way rougher than it should have been. And when one has a poor training, it really makes the start rough. The trainers are very good at what they do, but they're very difficult to get a hold of. I might set up an appointment but I cannot get a hold of anybody in between there. Their training really needs to step up and the training materials need to be better. The on-boarding needs to be better also and they have to be more accessible.

26 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 22, 2018

We're a primary care provider and the previous CHR that we were using was server-based. The institution wanted something that is a little bit more efficient that would keep up with technology a little bit better. They found AdvancedMD at the very beginning of my time being here. We’ve got all in our package, including the scheduling side which is the practice management side. We’ve started using the EHR in March of this year and we've also just started using their billing service. We’ve had it 2012, though, as an HER. The staff at AdvancedMD are great and we’ve had some technical difficulties over the last couple of months that they’re still trying to figure it out. They answer the phone when we call them and there’s live chat that we can do. There's also a contact support staff where we can send them a message and they’ll send us one back or call us and they have a solution for it.

4 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 13, 2018

We are engaged in podiatry and we had a biller but there wasn't much transparency. If somebody wanted to pay their bill, we would have to call her and have her fax us over things. We needed a whole system. So, we searched online for medical billing software provider. We used a review site to decide on which company to choose and in the end, we went with AndvancedMD because they were a little bit more intuitive and a little bit better than the other companies. We're also able to record more with their things than some of the other software we looked at.

When we talked with their reps, we went over what our needs were and our financials. We tried to see if we could get the best deal and they always said to go to the board to make sure that they were able to get us the best price. So far, billing and sales have both been good. We had one of their reps for the EHR side and there were a couple issues with a lot of our appointment to get training uncancelled, but for the most part, working with them has been pretty positive. Also, I've had to call claim services once and they were quick to respond.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 6, 2018

We signed up with AdvancedMD and were there for over a month and still couldn't even get into the system to do ANYTHING. The start up process is LONG and arduous, and each single step took weeks for them to do. They don't let you do anything yourself, you have to WAIT for them to do it and require you to enter into a year-long contract with them when they can't even get you running in a decent amount of time. Long story short, we signed up with OptiMantra and were working in there in less than 2 business days, while we were still waiting for AdvancedMD to get us going. We cancelled our contract, due to lack of service (on their part) but they are still trying to charge us $250 per month. RUN, don't walk away from these scammers.

34 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: June 2, 2018

At first, AdvancedMD was very difficult to learn because we weren't credited with the insurances. We had to call a lot because everyone was in transition at the same time, us and AdvancedMD and the billing procedure because of accreditation for insurance. But they were helpful, easy to get a hold of, kind and friendly. The doctor's okay with AdvancedMD. And I like how the doctor can push through the charges. But we're probably gonna discontinue using AdvancedMD because of the nature of our doctor being a naturopathic, so we have supplements and things that are never gonna be covered.

4 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: May 30, 2018

We're an orthopedic office and we found out that a lot of the billing is not being entered and that we have to do the entering, and the one we're using was saying that they work the claims that are denied. They're not doing the further charges and the fee schedule, and we have to do all that, which is a little bit too much because we're a small practice and we have a lot of other stuff to do. We need a billing company to do billing, and we're now using AdvancedMD. We had a training with a lady a couple of times, and it seemed the doctor was not getting what he wanted, as far as reports. And when she was trying to train us, she was sarcastic in a way. But other than that, everybody at AdvancedMD was friendly.

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 21, 2018

We used AdvancedMD in our private practice for a year and it was very challenging. I have worked with multiple EMRs previously (both in the hospital and in the clinic) and am not an old fuddy-duddy who can't work a computer. I have worked with Cerner, Mediteck and Epic in the hospitals and Healthfusion, E-Clinical Works (ECW), and the VA system.

The real nightmare started when we tried to leave AdvancedMD. All that they were interested in was having me on take AdvancedMD to my new practice. Then I explained that I was moving out of state and just needed to have my charts so I could keep a record (for legal purposes) for myself and pass the patient records on to my patients' new docs. This is impossible according to AdvancedMD. They can only transfer to a new EMR, but that requires me hiring my own IT guy for "a few days'" worth of work. They won't provide this service. In order to even get your data, they will charge you $3500. The data that they provide is not searchable or usable, just (in my case) over 210'000 individual files with no way to tell which patients' data is in each file without opening every file.

When I was vetting them there was a completely different story. At that time they said that they would "never hold your records hostage, they are your records!" I still have no solution for getting my patient's records and AdvancedMD has told me that there is no solution for this problem. How is it possible that AdvancedMD has no solution for practices that want to leave? I don't believe that they are so short sighted, just that they don't want to make it easy to leave. Be warned if you go with this business!

26 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: April 1, 2018

We're one of AdvancedMD's RCM clients, and we use everything in our package except for EHR. AdvancedMD is pretty user-friendly and intuitive. They have good support with key accounts, and we are utilizing them right now for their billing services. But it's not for somebody who is new to medical billing. You really need to have a background and a mindset of knowing what to ask and who to go to. But other than that, their services are fine.

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 29, 2018

AdvancedMD has not been the best. We just started the RCM service and that’s been terrible. We’ve had a lot of patient turnover because of it. It was supposed to be easier than the others. But we found out that it’s not as user-friendly as they had said it was going to be. The scheduling side and the practice management side is not too difficult but the EHR has been really cumbersome for our providers.

I also feel like whenever I’m talking to anybody, it’s just more of a sales pitch more than anything anymore. They want you to upgrade to this or upgrade to that. And then now we’re spending all this money in a service that honestly isn’t helping us much. It’s causing us more work than it is doing good for us. The last couple times since we’ve done this RCM a lot of blaming have put on to our office. We didn’t have these problems before we started RCM so it’s aggravating.

16 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 25, 2018

We have a medical practice that caters to varicose veins, cosmetics surgery and opioid addiction and we chose to have a full service with AdvancedMD. It was a good price for what it offered. Getting the software set up was easy and they have a helpful team when we started. If we can’t figure out how to do something they would log in and help us fix it and get it up and running. And even if it’s something that they couldn’t figure out initially they always get back and have it fixed and resolved. The customer service follow-up is good.

We like AdvancedMD. We’ve actually upgraded even recently so they’re also doing our billing part now which we absolutely love. The transition part was quick. They just had to go through and make sure everything was nice and clean because they didn’t set it up initially. We did. They double-checked everything and made sure everything on their end was connected.

6 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 22, 2018

We were unhappy with our billing company so we were in a hurry to get moving and the price of AdvancedMD was right. The knowledge of their sales people was fine but we just had a miscommunication on what we were actually purchasing. It was better that we were learning because it was a lot different than what we anticipated we signed up for. It has been a lot of extra work on our end but I like the system. They got little flaws but they are much better than our last billing company,

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 21, 2018

I'm a podiatrist, and Medicare was making a medical billing software a requirement for physicians, or else they are penalizing them. I submitted a request for information online and then we were shopping for some new software. Then I got a link I searched with a man who would tell the top five, and AdvancedMD ended up being on his list, too. We then sat through several presentations with several different companies, and I had them all submit some bids. AdvancedMD was in our top three picks and we ended up choosing them. We are very satisfied with them at this point, and we are just finishing up our trying in right now. They have given us a very thorough training for eight weeks now, and I'm really impressed with them.

We use their software where they do our billing service. It is all Cloud-based so they just negotiated the contract with the doctor. They agreed to it right and we then moved forward. The process was quite easy, and everything was electronic. The sales staff were very pleasant, courteous, professional, easy to work with and knowledgeable. I highly recommend them.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 9, 2018

Our company is an outpatient as well as a general practice company. We looked into medical billing software because it was a much-needed application. We demoed three different medical billing software. We had Greenway, AdvancedMD and drchrono. AdvancedMD had an open API and that’s what attracted us to them because they had a few add-ons that were new to it so it was a brand new service-learning. We got the biggest one they had. As far as the implementation, it was absolutely amazing. Nicole was our implementation specialist. For the practice management side, she was phenomenal. Janet was the EHR. She was phenomenal as well and very easy going. They worked with me while I was deconstructing one practice and starting a new one. They were very flexible and wonderful.

2 people found this review helpful
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AdvancedMD Company Information

Company Name:
AdvancedMD
Address:
10876 South River Front Parkway Suite 400
City:
South Jordan
State/Province:
UT
Postal Code:
84095
Country:
United States
Website:
www.advancedmd.com