AdvancedMD

Extremely dissatisfying experience. Expensive, you have to pay per provider, unable to keep several providers in the pool for staffing, just bare minimum. Numerous IT problems. Poor IT support. Wait time for a single call is up to 40 minutes on average. I would not have switched to AdvancedMD had I known. Multiple billing errors, after fighting with AdvancedMD billing for a year brought billing in-house, using PM side. Still unable to function with this company. Dreaming to drop it. Do not choose AdvancedMD.

This is by far the worse software I have ever used in my over 15 years of being in the mental health field. Constant IT glitches. Don't believe the hype about the types of helpful features they have in place, they do not work. My team hates the platform, I even had a new clinician decide to not stay on with our company due to how poor the platform functions. My billing manager's workload has increased as a result. IT team rarely ever is helpful, no one seems to know what they are doing. We will definitely be looking for another software company. Overall company seems to be unorganized and their billing side is constantly making errors in processing our claims. RUN!!!

I was in discussions with their sales department for several months before I was ready to purchase the program. They assured me their product was gong to be tailored to my needs. I had looked at several others that were user friendly. I wanted to look at the program but it was not available to preview but AdvancedMD promised to provide all the things I needed. If I had an opportunity to look at the EMR I would have never purchased it. Enormous program, very small font and microscopic icons, some are not institutive. I never did get to use it but I am paying for the contract. NASA could make this work.

Transferring to Advanced MD was the worst decision I made. I had countless issues with the billing department and patient statements are ALWAYS wrong. I had to do double the work just to correct the mistakes Advanced MD created. Patients would call upset because they were getting statements in the mail stating they had balances, when in fact AdVanced MD was not posted EOB's correctly. Now I am stuck with paying thousands of dollars every month with a company that causes me more issues, which requires more time.

The experience with AdvancedMD has been a nightmare from the beginning. They promised us it would do ABA billing, only to tell us after we purchased it sorry, we were wrong, it will not do ABA billing. (We were able to do a workaround that they could not figure out.) There are many glitches in the system. What is horrible is they charge you for "add-ons" and re-billing when it is due to the glitches. A few issues with the PM (many many more with the EHR portion):

This company provided no support. H&P are not even useable. You can't find any information in any useable form. What a JokE? They will take your money and RUN! Nothing they said works. Patients can't enter information. Nurses can't see information. Patients H & P are 15 pages long and full of garbage. Company no help to fix. Worst EMR experience I have ever had. That is saying something with Cerner and EPIC.

Thus far, I love Advanced MD's support team. When I call insurance companies, it's like "eh" but Advanced MD always helps me. They were very slow to get us going in the beginning and we paid more than I thought we should've paid for because we didn't have a system to use. We got one month's cost back though I was not happy that we didn’t get more than that. Despite those issues, their reps are very helpful and I appreciate them. All the training for the billing in the beginning, was wonderful.

We have a lot of times where the software freezes, or it takes its sweet time. And we've been in communication with the AdvancedMD team as well as our internet and tech people. There's something that I wish were a little bit more user-friendly. For instance, for the ultrasound tech. When her ultrasound comes over from the ultrasound machine to put into the patient's chart, she has to put them in one by one which is very, very time-consuming.

Was a relatively happy customer until last few months when features stopped working, tech support and customer support aren't providing feedback or credit for service not functioning. Can no longer recommend this product.

I have a problem with the Advanced MD software that we have every time it's saying that I'm not authorized. I don't know what the issue is because we didn't change anything here. Still, working with AdvancedMD's reps has always been okay. They are easy to call and somebody always responds.

The AdvancedMD salespeople are amazing and easy to work with in implementation. They’re always, and quickly, able to answer questions. I've been in the business for about 30 years and AdvancedMD is, by far, the leader. I’ve been using it for a good 15 years or more and it's the best software I've ever used. The one I'm using on it right now is a PCP. I wish I could have all my clients on AdvancedMD, but it’s not cost-effective for all of my clients.

First, I would like to explain that we have a fairly large behavioral health practice. With multiple locations. We were looking for EHR and PM in one system, that could offer analytics for our practice. Billing was truly our main focus, just like most practices. The "98% first pass billing" claim is truly the reason we went with this system, along with customer support in the US. We looked at many systems and now regret our choice.

We're having little hiccups here and there, but so far, everything with AdvancedMD is going well. One of the hiccups was when we opened a patient, then the doctor couldn’t open the chart, nor could I. We never heard back in return to what could be the problem or the situation. Next time I checked, it was up and running again. But we never got any feedback in regards to what might be the situation that caused that problem. And we had to reopen a new chart again for the patient, and redo everything again. If the doctor is locked out of the patient EHR and PM, then there’s a big problem.

I am an RN and work for very busy OBGYN office. The software is fairly easy to learn however when they make their updates? It takes literally weeks for the system to work adequately again. We have had sketchy ability to document now for over 3 weeks-bandaid fixes are not working. Literally, we can open a “new note” for approximately 3hrs/day. We’ve had to pull out the old paper and pen to adequately chart our nursing notes. Service is horrible, our own IT support has had to deal with them and still no resolve. Interesting, I tried to write a review for their website and the computer freezes up on the last page!

We purchased AdvancedMD and began set up in November of 2018. It is April of 2019 and I can still not receive my ERA's from one of my largest payers. There were multiple errors on the implementation side that have created issues far into the implementation. I have been waiting for a return call from a supervisor for over a week on the latest issue. The product works very well for us. We have other similar businesses that we would like to use AdvancedMD for but we can't get the first setup completed so I will be looking elsewhere. I would not recommend AdvancedMD though the product works very well for us due to the issues with their implementation and EDI team.

I have been through several EMRs starting in residency. I was hoping this one would be more customizable, but in fact, it is the worst yet. It frequently crashes and I lose hours of work and have to redo it. It is an extremely click - heavy EMR, and slows me down considerably. The customer service is unhelpful at best. Also, be aware, as we are switching EMRs, AdvancedMD charges you a fee to have your patient information moved over to a new system. Would not recommend at all.

Since AdvancedMD went to a new Beta version, there have been more steps and clicks required and much less reliability. Three evenings in the past 2 weeks, I have been unable to finish charts in the evening as the system is extremely slow or unresponsive. Colleagues have had similar issues. I called today about this problem, no response. Tonight I am on call and receiving calls from ER about patients seen by colleagues today, but notes take 5-10 minutes to load. I cannot leave messages for colleagues or order scripts. And of course, there is no one available at AdvancedMD until Monday morning, so I may be without EHR for the entire weekend that I am on call. I consider this unacceptable.

I was in the process of a startup mobile health company. They were all talk and high pressure sales upfront. When the company did not pan out as planned and they had expended relatively no man hours in the setup of the account they still hounded me for payment on a service I did not use at all.

AdvancedMD has the worst customer service with unprofessional staff. They have been giving me such a hard time with downgrading my contract for over three months. Sherri, Adam ** and Jared ** have been not doing their job correctly. Due to their negligence and lack of accountability my practice has/is suffering. To add insult to the injury they have sending me threatening emails too.

I have been using AdvancedMD for over 7 years. My company, Advanced Electronic Medical Billing, Inc located in Denville NJ has been a preferred partner offering billing service support to independent specialty practices. We have multi-specialty clients and have found the system they offer to be very comprehensive. Since it is a cloud based system, our clients handle front end functions such as appointment schedule and patient collections at time of visit, and we handle the charge review, insurance and patient collections. The system works well with our office and clients because it also has a built in messaging system which links communications within each patient account.

We needed to bill the claims for the eye surgeries at the eye center and I found AdvancedMD through Google search. We did a revenue collection service and we used it. When we bought it, there were a lot of bumps in the road and it was a complicated product. There was poor implementation, poor training, overpromising and not managing expectations. They should invest more money in training and hiring trainers. They could also update the code and have faster software processors.

I do family practice and I like AdvancedMD's practice management software as well as that they are a US-based call center. I got the whole full suite and I had a good experience purchasing the software. They did a very good sales job but I was disappointed with my service after the fact. I had a very rocky on-boarding experience and they were training us poorly. They made it right, but I really had to fight for it. It took way more out of me than it should have. And it was way rougher than it should have been. And when one has a poor training, it really makes the start rough. The trainers are very good at what they do, but they're very difficult to get a hold of. I might set up an appointment but I cannot get a hold of anybody in between there. Their training really needs to step up and the training materials need to be better. The on-boarding needs to be better also and they have to be more accessible.

We're a primary care provider and the previous CHR that we were using was server-based. The institution wanted something that is a little bit more efficient that would keep up with technology a little bit better. They found AdvancedMD at the very beginning of my time being here. We’ve got all in our package, including the scheduling side which is the practice management side. We’ve started using the EHR in March of this year and we've also just started using their billing service. We’ve had it 2012, though, as an HER. The staff at AdvancedMD are great and we’ve had some technical difficulties over the last couple of months that they’re still trying to figure it out. They answer the phone when we call them and there’s live chat that we can do. There's also a contact support staff where we can send them a message and they’ll send us one back or call us and they have a solution for it.

We are engaged in podiatry and we had a biller but there wasn't much transparency. If somebody wanted to pay their bill, we would have to call her and have her fax us over things. We needed a whole system. So, we searched online for medical billing software provider. We used a review site to decide on which company to choose and in the end, we went with AndvancedMD because they were a little bit more intuitive and a little bit better than the other companies. We're also able to record more with their things than some of the other software we looked at.

We signed up with AdvancedMD and were there for over a month and still couldn't even get into the system to do ANYTHING. The start up process is LONG and arduous, and each single step took weeks for them to do. They don't let you do anything yourself, you have to WAIT for them to do it and require you to enter into a year-long contract with them when they can't even get you running in a decent amount of time. Long story short, we signed up with OptiMantra and were working in there in less than 2 business days, while we were still waiting for AdvancedMD to get us going. We cancelled our contract, due to lack of service (on their part) but they are still trying to charge us $250 per month. RUN, don't walk away from these scammers.

At first, AdvancedMD was very difficult to learn because we weren't credited with the insurances. We had to call a lot because everyone was in transition at the same time, us and AdvancedMD and the billing procedure because of accreditation for insurance. But they were helpful, easy to get a hold of, kind and friendly. The doctor's okay with AdvancedMD. And I like how the doctor can push through the charges. But we're probably gonna discontinue using AdvancedMD because of the nature of our doctor being a naturopathic, so we have supplements and things that are never gonna be covered.

We're an orthopedic office and we found out that a lot of the billing is not being entered and that we have to do the entering, and the one we're using was saying that they work the claims that are denied. They're not doing the further charges and the fee schedule, and we have to do all that, which is a little bit too much because we're a small practice and we have a lot of other stuff to do. We need a billing company to do billing, and we're now using AdvancedMD. We had a training with a lady a couple of times, and it seemed the doctor was not getting what he wanted, as far as reports. And when she was trying to train us, she was sarcastic in a way. But other than that, everybody at AdvancedMD was friendly.

We used AdvancedMD in our private practice for a year and it was very challenging. I have worked with multiple EMRs previously (both in the hospital and in the clinic) and am not an old fuddy-duddy who can't work a computer. I have worked with Cerner, Mediteck and Epic in the hospitals and Healthfusion, E-Clinical Works (ECW), and the VA system.

We're one of AdvancedMD's RCM clients, and we use everything in our package except for EHR. AdvancedMD is pretty user-friendly and intuitive. They have good support with key accounts, and we are utilizing them right now for their billing services. But it's not for somebody who is new to medical billing. You really need to have a background and a mindset of knowing what to ask and who to go to. But other than that, their services are fine.

AdvancedMD has not been the best. We just started the RCM service and that’s been terrible. We’ve had a lot of patient turnover because of it. It was supposed to be easier than the others. But we found out that it’s not as user-friendly as they had said it was going to be. The scheduling side and the practice management side is not too difficult but the EHR has been really cumbersome for our providers.