Securitas Security Services USA Reviews

I have worked for Securitas for almost 5 years. 2025 would have been my 5th year, had I not taken a position with another company. Anyway, when the contract ended in 2024, I submitted applications for other positions with Securitas. I never heard anything back. I started working for Securitas again in April of last year. Sealed Air Corporation was my assigned site. HR/Management in Securitas has been very poor since I returned. The level of professionalism was very UNSATISFACTORY!!!!!

It took them 3 months to come out to replace my panel. It took 6 calls, finally the District Manager was supposed to call me back but didn't. I called back and she half-heartedly apologized. They finally came and installed the panel incorrectly, now their own company can't remote into the panel so they want to charge me an additional emergency fee to send a tech out. I have already had a ticket for someone to come out this time for a month.

In my contract it is stated that I will be in climate controlled environments. I have been given a post where it tends to become very cold and there are few heaters available. When I inquired of my supervisor as to why we all can't have heat at our stations he responded that "it's not in the budget". I can't understand how it is that a company that profits yearly monies in the triple millions through their contracts, that people such as myself work, cannot afford to buy space heaters for their employees. I am concerned about the long-term effects to my health as far as arthritis and lung impairment from breathing cold air could cause.

If I could give this company a 0 star I would. I do not generally write reviews, however have been battling with Securitas to get a project completed that was started in October 2024. Not only is that battle still occurring however we have been waiting on 2 doors to be fixed since August 17th 2025. The communication is terrible, the service technicians do not know what they are doing, no one follows up with ordering of the parts or sending back out the technicians. At this point I am waiting on someone higher up to call with any kind of response. If we did not have an open project, we would be leaving them yesterday.

We have been a Honeywell, Stanley and Securitas customer for about 40 years and feel that customer service and ease of dealing with customer service has become progressively more difficult and disappointing. The most recent example happened on Saturday, 6/21/25 when I accidentally tripped our alarm at 10:30 pm and had to wait on the phone for 8 minutes and 29 seconds before my call was answered if the police had been notified. I hope our police in Plymouth, MN is faster than that. Otherwise, we might as well forget about an alarm system and save the monthly charges.

This is a difficult company to deal with. I am looking forward to the day my contact expires and no longer have to deal with them. Long wait time only to hear, “sorry there is nothing I can do”. Sign nothing with this company. It will only get you frustration and deep regret.

Worst company that ever existed, won't let me out of the contract that they bought from a local company, even though I am going through a divorce and completely broke and no longer live in the house I have to pay them every month or buy out my contact for over $1,500 even though I was told that I could cancel at any time, they are a scam.

Very difficult to end service. I have been making calls, sending emails since January 29, 2025 and have faced prolonged holds 15-35 minutes today and service I am told is still active. It is extremely frustrating dealing with this company after they bought the local company I had been dealing with for over 20 years.

After spending $20,000+ on a new video security system, they ignore emails and requests for resolutions to outstanding issues with the new system. Opening service tickets doesn't do much good, either.

What is there to say about this company - unprofessional, unreliable, A joke of an organization. Apparently, in comparison with Allied Universal and Guarda World the Apple doesn't fall far from the tree. If your employees are writing 1 star reviews as quick as your Clients you need to do better. If I could rate this company a 0 star 🌟 I would. Nothing professional about this company.

My “supervisors” aren’t even familiar with the requirements of the job or the site. They’ve never been to the site by their own admission, only answer when they need something. I only stay for the location. However this has been the case on several occasions. To put it bluntly, incompetent and ignorant to say the best.

The manager of several different areas she says that she's a district manager her name is Monique ** is horrible. Very rude. She's extremely racist. I have never heard a manager or anybody talks so bad about her employees. She was even making fun of a couple of them. I think she said they were from Stockton or Modesto that have disabilities. She was calling them the r word and I hope you understand what that means cuz I'm not writing it out. Seeing how they're stupid and she wish they would quit.

No understanding, field supervisors and scheduling managers don’t care, they manipulate, with favoritism. I wouldn’t recommend this company. There is some sort of discrimination involved. Not worth it.

While I've spoken with other coworkers from other States that Securitas has been good to them. In Indianapolis it's not the same. We don't get raises here. In Indianapolis they give raises, they don't promote. However, they will try and bully individuals. I've worked for two and half years. The bullying has never happened to me. I have seen it. When I speak on it. I get told "We going to take care of it".

I went to two interviews and was hired. Took drug test, completed background check. Everything came back clean. Was told by recruiter that I would start training on Thursday. I then informed my current job that I was leaving then. I received text stating I am ineligible for hire. Puzzled. I ask why only to hear, "We can’t hire because of your credit score." Now I am back to looking for a job. This company is horrible.

I was at the Securitas district office to register for training in security and safety. What prompted me to write this review is their outstanding great customer service team who constantly helps others. Standing out is the DM (G.S.) who despite being a senior officer, seems to come in contact and build rapport with everyone being referred to him and has the natural ability to understand and feel what is requested. His follow-up made me really feel good. I recommend calling him if you popped up there for information on any of the services the Company provides, you will get it with a smile.

I started off as post commander at a courthouse and it was told that I was replacing someone who had a retired. Because of this all the employees that I was looking over were completely disrespectful, mean and rude. I was 18 years old when I first started I was completely lucky to get such a position but when I had first started after being told who I was replacing every time I went to work I felt uninvited and unwanted. Along with that this is also during the time where I was going to college for my first year and it was very stressful for me to get to class too since my post was miles away from my college. My college is in Lomita they placed me in Burbank.

The supervisor will make you want to quit like I did and then go around and tell the residents he fired you!! She is not a happy person and you won’t be happy working there, all employees at this site have stomach aches before they even get to work! You're not treated fair at all, all the equipment is all broken, and you're told you can’t leave if your relief person doesn’t show up!! Or your fired or written up is her favorite language!! Just a really negative place to work, it’s not worth the 40 hours to get your license there. They give you 2 hours to train then you're on your own!! HORRIBLE!!!!

I have worked in many different fields including caregiving and fast food. I have always been paid barely anything with ** for benefits and crappy management. Now I get paid above minimum, can request time off, get paid before Friday, paper trail proving the hours I work, money is loaded onto a card, PTO, life insurance (that I don’t pay for), the best management team I’ve ever had. There’s quite a few negative comments but keep in mind; all posts are different. My post happens to offer dental and medical on top of what is already offered. They don’t overwork us. They make sure we have a safe work environment and also pay for our TWIC cards. If you have a problem with your post...tell the main office and request another one. Don’t put up with it and then quit.

If there was an option to give no stars that is what I would rate them. They shouldn't even be in business. These jerks make promises of "full time" hours give you 30 hours then take accounts away when you've done nothing to deserve to be removed only because they made the mistake of hiring too many people and promising other people full time hours. If you work multiple accounts to make 30 hours and then expect you to be at their beck and call and not work a second job to make up for what you're not making at their company. When they need you and threaten you if you are not they will remove you from the good accounts.

DO NOT WORK HERE! If you want to get paid the right amount and on time I would recommend not working for this ripoff of a company. I have worked 3 months for this company and they have shorted me at least 100 dollars on every check and fail to try and correct it. They will lie and say that they sent you a check fixing it, but the check will never arrive. Do not work here if you want an honest place to work.

I like work with Securitas. But I don't like site that I posted. I posted at Dignity California Hospital Medical Center. I thought it is nice place to work. But I find out that the supervisor is no good. His name is Christopher **. He forced me to work 16 hours even though I said I am sleepy and my feet hurt. He said just drink Red Bull you will be fine. Also I don't get enough breaks. Working 12 hours or 16 hours just only get breaks 80 minutes. I worked 7 days without days off. The other officer got 3 days off or 2 days Off. On May 13 2018 I don't get breaks for 30 minutes after worked 16 hours then I got received relief late from post because I request leave early for not receiving breaks. I think my supervisor is not wise and not have mercy by force people work 16 hours or 12 hours. Also sometime they send to patrol the street without any equipment to protect!

I am a disabled man who just wanted to return to work, and thought it was a dream come true when I first got an interview at this place. The recruiter asked to interview me and when I thought the distance was too much, said she'd call me back in 5 mins and never did. I drove up there and during the interview, she admitted with her own mouth she had zero intention on calling me back. Fast forward to orientation. She walked by me and said to wait for her and she'll be back to get me. She never came. I recalled getting an email that said late people would have their job offer rescinded. Thank God I entered the room on time, just to see the woman slowly shuffling papers.

I used to work in Chicago for Securitas USA (Formerly known as "Wells Fargo" from 1999-2007). During the year of 2006 I was diagnosed with cervical cancer. During that year before I was diagnosed I was in and out of the hospital not knowing what was wrong. So I seeked a 2nd opinion and that's when I was diagnosed with cancer. Now each time I was out... I given the office my doctor statements. So one day I have gone to talk to one of the Supervisors and they started bringing up cases on me that were supposedly been handled with all of my paperwork I sent them. My oncologists told me to resign and that's what I had gone in to do, but they wouldn't see me at that time. So I left my paperwork with my doctor's request that I was resigning due to my health. This period was on my supposedly paid sick days that I requested to resign.

I worked in this company at 2011 to 2013 in Sky Harbor International Airport, Mexican consulate and other post, during my time working I just had a small complaint. After I left this company in 11/2013 with (Notice week) I try to come back and apply for different positions also in others company names belong to Securitas: As Paragon Security Services or Pinkerton Security. They didn't accept my applications because I'm ban for life to come back apply again. This is a criminal only because the company policy is that, every person who left the company no have right to come back no matter what.