Securitas Security Services USA Reviews

I have worked for Securitas for almost 5 years. 2025 would have been my 5th year, had I not taken a position with another company. Anyway, when the contract ended in 2024, I submitted applications for other positions with Securitas. I never heard anything back. I started working for Securitas again in April of last year. Sealed Air Corporation was my assigned site. HR/Management in Securitas has been very poor since I returned. The level of professionalism was very UNSATISFACTORY!!!!!

It took them 3 months to come out to replace my panel. It took 6 calls, finally the District Manager was supposed to call me back but didn't. I called back and she half-heartedly apologized. They finally came and installed the panel incorrectly, now their own company can't remote into the panel so they want to charge me an additional emergency fee to send a tech out. I have already had a ticket for someone to come out this time for a month.

In my contract it is stated that I will be in climate controlled environments. I have been given a post where it tends to become very cold and there are few heaters available. When I inquired of my supervisor as to why we all can't have heat at our stations he responded that "it's not in the budget". I can't understand how it is that a company that profits yearly monies in the triple millions through their contracts, that people such as myself work, cannot afford to buy space heaters for their employees. I am concerned about the long-term effects to my health as far as arthritis and lung impairment from breathing cold air could cause.

If I could give this company a 0 star I would. I do not generally write reviews, however have been battling with Securitas to get a project completed that was started in October 2024. Not only is that battle still occurring however we have been waiting on 2 doors to be fixed since August 17th 2025. The communication is terrible, the service technicians do not know what they are doing, no one follows up with ordering of the parts or sending back out the technicians. At this point I am waiting on someone higher up to call with any kind of response. If we did not have an open project, we would be leaving them yesterday.

We have been a Honeywell, Stanley and Securitas customer for about 40 years and feel that customer service and ease of dealing with customer service has become progressively more difficult and disappointing. The most recent example happened on Saturday, 6/21/25 when I accidentally tripped our alarm at 10:30 pm and had to wait on the phone for 8 minutes and 29 seconds before my call was answered if the police had been notified. I hope our police in Plymouth, MN is faster than that. Otherwise, we might as well forget about an alarm system and save the monthly charges.

This is a difficult company to deal with. I am looking forward to the day my contact expires and no longer have to deal with them. Long wait time only to hear, “sorry there is nothing I can do”. Sign nothing with this company. It will only get you frustration and deep regret.

Worst company that ever existed, won't let me out of the contract that they bought from a local company, even though I am going through a divorce and completely broke and no longer live in the house I have to pay them every month or buy out my contact for over $1,500 even though I was told that I could cancel at any time, they are a scam.

Very difficult to end service. I have been making calls, sending emails since January 29, 2025 and have faced prolonged holds 15-35 minutes today and service I am told is still active. It is extremely frustrating dealing with this company after they bought the local company I had been dealing with for over 20 years.

After spending $20,000+ on a new video security system, they ignore emails and requests for resolutions to outstanding issues with the new system. Opening service tickets doesn't do much good, either.

What is there to say about this company - unprofessional, unreliable, A joke of an organization. Apparently, in comparison with Allied Universal and Guarda World the Apple doesn't fall far from the tree. If your employees are writing 1 star reviews as quick as your Clients you need to do better. If I could rate this company a 0 star 🌟 I would. Nothing professional about this company.