Allstate Protection Plans Reviews

I have never been treated so well by a company representative as I was by the rep from SquareTrade. He understood my issues, explained everything he was doing and completed the transaction in excellent time. I will continue to purchase their products.

Whenever I buy my kids cellphones, I purchase the SquareTrade protection from Walmart. I've always dealt with SquareTrade with Amazon orders also. As a matter of fact, we always buy the SquareTrade protection plan for all our electronics that we buy from Walmart. When I have family or friends who are buying phones, I always recommend it as well. My experience with SquareTrade has been really easy and I like it. I've never really had problems and if I have problems filing a claim online, I've always been able to talk to customer service.

I'm a big fan of the protection plan for high-ticket items; the cost is offset by the peace of mind knowing that I can make sure I have a working device. It took three tries, and three weeks, to get them to send me a label. The website is buggy, and I can't even properly access my claim; initially I could access it enough to get to the "print label" screen, but that was a broken link, and now I can't even get there. Okay. Extremely frustrating. But I finally got the box and label (I actually finally got *2* boxes and labels, one right after the other), after "only" three weeks. I promptly sent in my item. Now, they say they take "up to" 5 days. While I'm assuming very very tiny fixes might be quicker, you should just assume it's 5 days. And you'll notice this was near 2 holidays, so of course: It's *business* days. So it took another two weeks to get back to me, well, 10 calendar days.

This company has completely ruined my PS4 Pro. Sent it in with a broke disk reader, received it back with a giant cut from a box cutter. Company refuses to fix it, saying it's "cosmetic damage" and blaming the shipping company for the damage. My PlayStation 4 Pro (worth $500) is now worth $0 because SquareTrade refuses to own up to their mistake.

I never have to go through so much for nothing in return. I've been trying for weeks to get them to help me. I've complied to their rules but I’m told they are sorry they can't find my account or they didn't receive my files. Even though I’m sent replies stating they did. I waited over an hour on the phone listing to music then the phone just disconnects. I'd rather jump off a building before I use this company ever again. They just grinned me down until they can just keep my money.

We farm and my daughter was out in our pecan orchard, and her phone fell out of her pocket. We looked for it, but we couldn't find it. It was picked up by some farm equipment. I went online and filed a claim with SquareTrade and it was very easy to do. I talked to a man about it and he told me the next steps that I would have to do. As soon as I got the label, I sent it back and I’ve already gotten my reimbursement check. The warranty had been very valuable because it was a total loss. I appreciate having the warranty and SquareTrade fulfilling their part of it.

They were able to help me get a new television after trying to troubleshoot all of the problems on my old one. I absolutely love the upgrade and it was a pleasure working with the customer service team. I would recommend buying this extended warranty as it came in very handy for me and my family.

I purchased a set of Apple earbuds from Staples in Lakeland Florida. The earbuds stopped working so I returned to Staples for an exchange or refund. They advised me the protection plan was covered by SquareTrade and I had to call them to resolve the issue. I was on hold a long time before I finally hit the 0 key multiple times to get an agent on the phone. If you don't do this you will be put through multiple menus and key hits, (run around). The agent advised me he would send a link to an Apple site to have the earbuds repaired, but I had to ship them at my own expense. This site is a rip, don't buy the protection plan unless you are prepared to seriously complain to the agent on the phone. After some angered complaining they agreed to give me my money back. I would not buy the protection plan again. Waster of time for inexpensive items. I assume it would be a lot harder to get your money back on expensive items.

I purchased a pair of earrings from Walmart and got SquareTrade as warranty because of their price. I filed a claim as the item was damaged and it was easy. I called and opening the claim and receiving the status took less than two minutes. The agent was very helpful and assistive because she completed the process. She said that because it was an earring, it could not be fixed. So they just refunded the amount of the purchase back. That made it an easy case. Having the extended warranty was very valuable. It prevented me from having to buy a whole another set. If SquareTrade is offered to me again, I would definitely consider them.

My parents brought a tv through Costco with the extended warranty. The tv's speakers makes a popping noise from time to time. They sent a technician but he didn't do anything because the tv wasn't making noise while he was there. The customer service rep was very unhelpful, and said to call back once the speakers stop working altogether. I think Costco needs to rethink who they outsource their warranty repair program to.

I bought a protection plan from SquareTrade for a TV. Also, my husband likes to buy the protection plan. We chose it as it was what Sam's offered. Purchasing it was simple and easy. I was sitting here watching TV one night, and in the middle of my program, the TV just shut off and would not turn back on. I submitted a claim over the phone and the rep I dealt with was good. They had me run through a diagnostic test that I could do here at the house. They had me unplug it from the power strip and then plug it into the wall. There's a button on the back, and you hold that down, but it still got no power. So, they just replaced the TV with a brand new one within a week.

I purchased a SquareTrade protection plan for a hoverboard, but it broke. I called them, and the rep was very nice and did what she could do. Unfortunately, the resolution wasn’t what it should have been. My claim got denied quickly because SquareTrade said it was still under manufacturer’s warranty. They gave me a phone number of the manufacturer. When I tried to call, that number was not a valid number. Subsequently, I got charged for a two-year plan and didn’t use it because I had to return the hoverboard as nobody would honor the deal.

Updated on 02/04/2019: I filed a complaint previously on 1/1/2019 here on Consumer Affairs. A representative named Nadeem tried to call once but we were unable to connect. He did not leave a number that I could contact him at. I wrote a written response to his call but he nor any other representative has made any attempt to contact me via phone or respond on this platform. I took my laptop to a local computer repair company and paid $150 to have it restored. Folks, DO NOT waste your money on SquareTrade. They do not stand by their warranties.

I got a SquareTrade protection plan on the Switch that I bought. One time, my son told me that the headphone jack was not working because sometimes he couldn’t hear or talk. Also, the remote kept on moving the character forward by itself and when getting to settings, it would just keep on going forward or up. So I went online and made a claim with SquareTrade. It was an easy process. I put a brief description of what was wrong with the unit and from there, I got a return label and I shipped the Switch off. SquareTrade ended up putting new remotes on there. The headphone jack still doesn't work though, but I'm just gonna leave it like that. The whole process took two weeks, which was a good enough time to have the Switch fixed.

So I bought a Fitbit Charge 2 from Fitbit and made the mistake of buying a 2 year extended warranty for $29.99. My band ended up breaking and I called Fitbit. They told me to call this rip off company. I started the process of filing a claim and was told that there will be a $15 deductible placed on my card until I receive my placement. When I signed up for this extended warranty none of this was explained to me. So before you buy that extended warranty. Be forewarned it's not what it promised. It's a big rip off.

My tablet just stopped working. I had it plugged in every night and then the next morning, it wouldn't turn on. I filed a claim with SquareTrade and it was difficult. I had to make five phone calls and I had to be put on hold. And then they said that they would send me a link, and they sent the wrong link. The process took several days and several phone calls. They said they fixed my tablet and they sent it back, and it still didn't work. So, then I had to call again and then had to send it back out again. It was then like a three or four-week process. I used SquareTrade before and in the past, it had been fine. I've never had an issue with it before, but it was just this particular time. But other than that, their customer service was okay.

Called to file a claim. It took 3 days just to even initiate anything. Upon giving them the symptoms of my issue I was told that even though my TV blew up from the inside that the damage was considered physical damage and that they wouldn't honor my warranty. They also told me that they would rather reimburse my 100 dollar warranty than to even get a technician to come look at the problem. They said they could access the damage by simply looking at a picture of a blank screen without coming to see how my tv simply turns off and on for hours on end. The TV was over a year old and the manufacturer warranty was void but they asked me to call Vizio and see if they would fix the tv. These guys are lazy and incompetent. Save yourself the trouble because if anything goes wrong with your TV they will call it physical damage so they dont have to honor their warranty.

I bought a shredder from Staples and when I had to file a claim I went to Staples. They were no help at all but they gave me SquareTrade's number. I called twice, and I had no response. I had to continue my request, and finally, I was able to get in touch with somebody who was able to help me. Finally, the last agent who spoke to me was extremely helpful and did what he could. But I had a lot of trouble getting the reimbursement. I had to make three email messages and phone calls before I could get any response.The whole thing took about 10 days. There were a lot of wiggling in between to get to the end but ultimately SquareTrade had been good.

I bought a wine cooler from Amazon and got a SquareTrade warranty for it. I'm really happy I did because after two years, the bottom and upper part of the unit stopped working. I called SquareTrade and they told me to unplug the unit overnight. I did that and by the next morning, I plugged it back in. However, it still wasn't working. I called them again and it was settled. If I didn't have SquareTrade, I would have to pay $300. I'm shopping now for another wine cooler and when I buy one, I'm gonna go back to SquareTrade.

TV was freezing and randomly turning on and off. I submitted a video of this upon intake. Parts were ordered and delivered at my apt. I took 1/2 day off to meet the tech. The tech told me straight up that if the TV situation couldn’t be replicated in 15 minutes they could not do anything. Well, his supervisor told him to leave in 15 minutes and bring the parts with him. So we mounted the TV back on the wall and the screen cracked. I’m SOL. Never will I recommend or purchase SquareTrade again.

My most recent experience with SquareTrade has told me never to work with them again. I purchased a plan to cover my Galaxy S2 9.7 Tablet. I was charged over $89 for the warranty because of the $399 value of my tablet. I had gift cards through Staples that I saved up to pay for most of it. So I only ended up paying about $115 for the tablet. I've been having nothing but issues with my tablet, charging issues, overheating issues, etc. So, I decided to use my warranty. However, come to find out, while SquareTrade will charge you for a warranty at the "value" of the item, they won't actually cover that value unless you pay for the whole thing out of pocket! So I basically paid $89 for a warranty worth $115!!! So, buyer beware, I won't be using them again.

I had a refurbished phone sent to me because my Samsung Galaxy S8 has a broken screen. It was specified in the claim that it was a Verizon phone. Well... I received the refurbished phone, and the info slip in the box specified that it was a Verizon phone. Turns out that it is a locked T-Mobile phone. I spoke to a representative and had another claim approved. I had another refurbished phone sent to me and it turns out that it's another locked phone, but this time it's AT&T... How do you make this same mistake twice??? If you don't even check what carrier the phone is, how can I be convinced SquareTrade actually checks that these refurbished phones are damage free?

I sent SquareTrade an iPad which had a cracked screen but it was still working. I was very hesitant on mailing it out because I haven’t sent in something but my warranty was getting ready to expire and so, I sent it to them. When it came back, the screen was fixed but when I powered it on, it was black and blue 5 inches from the top of the screen. I had to make another phone call. Inside the packaging, it was checked off by two people that this was in great, working order and it was packaged with a lot of bubble tape. I sent it back to them and when I got it back, it was worse. The screen might have been replaced but when I powered it on, there was nothing coming on and it was glitching on the screen.

Following up as I promised. I haven’t spoke to anyone as of yet, but will be speaking to them soon. Squaretrade has reached out to me (email) and will honor the claim. After squaretrade have responded so quickly, I am giving them a 4 star. Why only a 4 star, well I would only give a 3 star, but after them reaching out so quickly and approving my claim, it gets them an extra star. If the online process was not so painful and frustrating, would have given a 5 star.

I have been with SquareTrade on a number of previous things and the cost was cheap enough. It makes it worthwhile to purchase it. The warranty was offered to me by Sam’s Club as an additional item when I bought my television. When the TV took a boom-boom, I called it in. The rep from SquareTrade walked me through some repair things and it came back on but did the same thing again. He said it was obvious that it was not gonna continue to work properly, so he said he would send me another one in place of it. He told me to go ahead and dispose of the old TV properly, and they gave me a choice of three TVs to pick from and they sent it to me. I did a price check on it and the price was within $30 of the previous TV. I liked the customer service guy. He was straightforward with me and didn’t try to pull any wool over my eyes. We handled it and got it done.

My printer was under warranty and the customer service follow up was good. They put in review right away and gave me an answer as soon as possible. They addressed it and even though I did not get a replacement printer, they helped toward a new one.

I would like to say that I am greatly pleased with SquareTrade. They have done everything and more, kept in contact with every step of the process. I am very very pleased. I purchased a refurbed laptop and about a month later the screen was damaged and now all is great!!!

The technician came on time. The parts were delivered on the day that the company had indicated they would arrive. We are very pleased with the work and professionalism of the tech and the customer's service was great too!!! Thank you!!!

First experience. Had trouble with other purchases of an Apple cordless mouse. Decided to use SquareTrade on this purchase. Came in very handy. Wish there had been a direct link on the EBAY purchase page. Could not believe there was any direct linkage to purchase.

I would give negative 5 stars if I had the choice. This company is a ripoff. I purchased my son his power wheels and knowing that he would love it I thought I'd buy the SquareTrade protection plan to help cover. Only to my disappointment customer service rep after customer service rep and being on hold and disconnected, please don't waste your time and or money. I feel that I have been scammed out of my money as the SquareTrade was not cheap and have not helped or paid for anything as they are obligated to do so under the fine print. All I can say is I'm very disappointed and will make sure that I never fall for this again, as well as make everyone aware of it including those standing in front of me checking out considering it.

Your service staff: Qeffe, Chris and Abdul were prompt in their email updates. FedEx actually delivered our replacement today, Saturday! I was disappointed that the replacement for TV's is a substitute instead of the original or a cash reimbursement. We will learn over time if this Brand-Model will serve us well.

I purchased a monitor from Newegg online. I purchased this ridiculous warranty that they advertise as an insurance for anything, turns out it's only for mechanical and electrical damage. I spent 2 hours on the phone and the square trade employees kept me on hold for 75% of the time, then instead of helping me with a damaged product they just tried to refund my warranty purchase. Like I don't want my 26$ back I want my 400$ monitor fixed. This company is a joke and false advertises. I will never use them again nor shop at places that use this garbage company. Be wary if you purchase this plan you will most likely spend hours on the phone to get nowhere but in a worse spot with a huge headache. NEVER BUY THIS INSURANCE.

Hello, We spoke with a couple representatives and everyone was consistently kind, patient and helpful. They guided us through the electronic confusion, instructed us what to take pictures of, to quickly and efficiently expedite the necessary required data... and delivered a new TV! We're very happy... Thanks :).

I really didn't expect much from a $2.50 2yr warranty but was very pleasantly surprised. The whole claim process was seamless, my claim was approved within an hour, and after the broken item was evaluated I was refunded in full within a week. Highly recommended.

When my husband buys electronics, he always tries to get an extended warranty for those. SquareTrade was offered at Costco where we purchased our TV. Their rep was a lot of help when our TV was not turning on and had no images. She told me that she was gonna send some parts by mail and that a tech was gonna go to my home to repair it. So the tech came and tried to repair the TV with the parts that were delivered to me. But from the information that the tech gave me, he told me that with the parts that he changed, the TV still didn't work. So then, they told me that my TV was gonna be replaced. They sent me an email with the best selection they could offer me so I can choose. However, the TV that they offered was less priced. But it's a 75-inch Samsung TV which is similar to what I have. And I told my husband that it's okay because we're getting something back. Regardless, I am very happy.

A 2 1/2 year old tv that went bad - After a month of sending in all required info we finally received our new tv. Had to resend warranty support info twice. Do we still have warranty for 6 years after buying extended warranty? Wish they had been clearer on policies. Keeping all info on original tv for proof. Doesn’t expire until 3/11/22.

Printer exchange. Guided me in the right direction immediately. Told me to contact them back if HP gave me any problems. Fortunately, HP took care of the problem with no hitches. The individual who gave me instructions at Square Trade was very professional and answered all the questions I posed.

I paid for protection if anything was to occur! I called, and they indicated I was under warranty for a year. I paid for the first year! I should have been covered, and they should have fixed my dirt devil power stick! They took the money, and they did the wrong thing. They mislead me.

Tablet works good and fast shipping and so happy to have it back and did good work replace the screen. Came back just how I ship out. Didn’t take long to fix it or ship back. So please with it. Thanks for fixing it.

I ordered the Samsung Gear IconX from Amazon and the SquareTrade warranty was there, so I also got the protection plan on the item. But the item that came was defective and I have already returned it. I filed a claim with SquareTrade to get it replaced. The claim was good and they sent me a new item. SquareTrade is doing well.

I got a warranty from SquareTrade. Someone accidentally stepped on my tablet so I sent it in for them to fix my screen. They fixed the screen but it wasn't completely attached and the side kept popping off. It wasn't a big deal. Then the tablet started freezing, the battery was overheating, and the screen was so weak it ended up cracking because of how poor it was installed on. I told the person on the phone all of this, AND wrote a long note that went into detail about each problem and put it with the tablet when I sent it.

When I purchased my hard drives I paid $238.00 for the pair. That comes to $119.00 per drive. I paid 2 warranties for the 2 drives. When one of the drives crashed I contacted them. At that point I was told I would receive a pro-rated amount of $103.00. I told them that that wasn't right because I paid $119.00 for the drive. I then told them that I did not want the pro-rated check and wanted a replacement of equal value. A few days later I received a message stating that they could not find a replacement. They then sent me a check for $119.99. I felt that was fair and how it should have been handled if they could not find a replacement for the drive.

Excellent service and response. I sent one email to start my claim with a detailed description of the problems with my malfunctioning printer. I was then in phone contact with them and they sent me a check within two days. Very happy. Would definitely get warranties through them again.

I purchased an iPhone 6s advertised as brand new and decided for first time to give SquareTrade a try just in case. Less than a month later the battery started acting erratically. Made contact to SquareTrade, they told me what to do about having it repaired and took care of the cost. Now I take the insurance anytime it's offered!

The process of filing my claim was very smooth and easy. The site is very user friendly. I was given a fast resolution. I would definitely recommend SquareTrade for anyone's coverage needs. My experience has been great! I am a happy customer.

When I called the person on the line was very nice, asked me for information, found me in the system. He said that I was covered by the warranty. After talking with the Samsung Rep. he said the TV needed to be replaced. SquareTrade gave me the option of 3 TV's to choose from. TV was delivered yesterday.

They are not upfront with customers when their protection plan is purchased. They'll tell you you're covered for anything with the accidental plan which I purchased and that your product will be repaired or replaced. Then when file a claim you get told different things from each person you talk to you. I was told that my product claim was approved and would be either repaired or replaced. Then I received an email that said that it wasn't feasible to repair or replace my computer. I called them and went supposedly as high up in the company as I could go which was a floor manager. Please try again. I'm sure he has a boss.

While the whole process occurred with relative ease, I was most impressed with the thoroughness and professionalism of the rep who handled it. Her name is Sasha. She explained the process, advised of the anticipated ship date and the date I could expect the phone. It all went well.

I purchased this make-believe liquid PROTECTOR and when it came time to use it they said that the product was not registered and they wouldn't be able to cover my screen after paying these thieves $ 99.00. I had to work all day for that money and you just stole it. I hope this review deters many people. I went on ten social sites already and made you look like an old shoe. Keep my money you SCAM ARTIST!!!

After submitting the original review, I was contacted by Claims Resolution Specialist, KM. He intervened and facilitated my reimbursement. So, after waiting 4 months, I finally received my reimbursement. It took one week after being contacted by KM. Thank you ConsumerAffairs and KM. I'm glad that this matter has been resolved to my satisfaction. Here's to hoping that my prior experience will not be repeated should I need to file a claim in the future. Again, thank you.

Purchased cell phone and protection plan at Target 2 years ago. Now have a problem and they want a $129.00 deductible to start the claim process. Won't start without credit card information. Plan was sold as "Don't worry. They will take care of any problem. No cost as long as you keep making the monthly payments. Information given did not have anything about a deductible. Just options for service. Lessons learned: 1) Never buy a SquareTrade product. 2) Never buy a protection plan without full details in writing.

Sarah was looking at different warranty companies and ended up purchasing from SquareTrade for the laptop that I use for my business every day. It’s important to keep it running. However, all the USB ports just stopped working. She said there was a lot of back and forth with their claims process as well as a lot of trying to prove exactly what was going on. We just had our first child too so that was making things a little difficult. She would have to get off the phone and then call back again. So, that slowed down the process a bit but the reason was more on our side. Once they said over the phone that there’s obviously something that’s unfixable with the laptop, we had the box in two days. In fact, I just got the laptop back yesterday and I fired it up last night, and started using it today. Right now, everything seems to be working very, very well with it. It's extremely valuable to have an extended warranty.

I filed a claim with SquareTrade on Nov 17 2018. I had an issue with my Samsung S7 phone which I purchased at a Target store along with my SquareTrade Warranty. It has been 1 month since my claim was approved and I was supposed to have received a refurbished phone. They did send me a refurbished phone on Nov 30 which was useless to me because it was locked to different carrier. 8 phone calls and 5 emails later I still have not received my phone. I have talked with a different customer service specialist every time I have called, I have asked for their extension numbers and no one has one. It would be nice if one person can handle a claim.

I had tv repaired twice and now SquareTrade wanted me to buy a video camera to record the problem. What a crock of bull. I will never buy their warranty. My tv still is not working right. Tired of dealing with these ripoffs.

I've filed several claims with SquareTrade already and the process was fairly easy. Their reps were easy to communicate with and so far, they've covered everything I've had to have done. Overall, having an extended warranty with SquareTrade is very valuable especially 'cause I have a seven-year old child.

I acquired SquareTrade through Costco. I got a little frustrated at the end when they said to take my phone to someplace. We took the phone to the Apple Genius Bar, whoever they recommended, and they said that it was un-repairable. I asked SquareTrade if I could pay for a new one and they would reimburse me with the same brand. However, they said that they were gonna try to repair it and that put me back four more days. My phone was sent back to me but it was not repaired. So I demanded a new phone through SquareTrade.

This company is HORRIBLE! I paid for a warranty that was supposed to be emailed immediately. It is now over a week later. I have emailed proof of my purchase of the warranty and the product for which I purchased the warranty. They STILL haven't sent me the warranty. I tried calling AGAIN and their office is closed for the holiday?!? It's December 13??? If you actually want the warranty you paid for, steer clear of this company.

Very satisfied. Very easy process from start to finish. Very helpful agents ran through process and some tests. Were very quick in getting back to you and didn't keep you waiting. Highly recommend this company for any warranties you are looking to purchase. Brand New Replacement TV delivered 3 days after claim was started.

I have been having issues getting my laptop fixed or a refund I paid for spill and drop damage yet they are claiming nothing is wrong after a spill I had happen... The laptop constantly freezes... They were aware I had some freeze ups.. Well now it's worse and again I have sent it back, waiting to see now.

I bought headphones and bought SquareTrade with it. Now it’s broke and they said, “We can only fix internal issue not broken parts.” ** if there is a internal issue it will covered by company limited warranty. What a ** insurance company.

The representative was awesome... He was very professional and knowledgeable. Made this process as quick and painless. The label came immediately and the refund was quick and delivered as promised. I will definitely choose the protection plans. Thank you!!! Kudos to the rep. Please make sure he is recognized for a job well done.

I was very glad that I purchased the warranty because I dropped my phone within the 2nd month. SquareTrade handled my case quickly with no hassles. The assistants were courteous and quick to assist me. Got my check within days. Thanks guys.

*Update--Within 24 hours of writing the bad review, I was contacted by phone by the gentleman from squareTrade whom also responded to this review. He went above and beyond to resolve the issue and make amends for the mishaps. Everything has been refunded and I am very happy with the result.

The phone is still not working as expected. I can confirm that the battery does work longer, but it has a dramatic drop off when it gets below 25%. Like it dies within minutes with no use when it gets below 25%. Also when the battery dies, it takes about 15-20 minutes charging before I can even turn the phone on... The battery is rated for 3000 but my app tools are showing it is only being utilized around 2500 (that's 1/6 for a new battery). The most important issue of the gps not working is still an issue. It does not lock in. It starts in locations about 30 miles away.

Specialist have no knowledge of warrantied products. Follow script from computer screen. Have a discoloration on my 2 year old TV panel. Was told that I had a burnt panel and it was not covered because it was not an electrical problem. Burnt panel is cause by diodes burning out in the panel. (electrical issue). In my case... TV specialist have no training at all on the products. Very hard to work with. Many calls and emails later... no help. Never could talk to a real technician. So my $2700 TV is now junk.

SquareTrade was offered at the facility we bought our son's laptop from. We had to file a claim and so far, they've done well. We’re just waiting for the laptop to be picked up to be repaired and then brought back. Also, the claims process was pretty easy. It’s nice that everything is prepaid before we have to do any kind of claim. The rep had a box sent to my wife with the prepaid label and we just had to box the laptop up and send it out. Working with them is easy enough and helpful.

Had a Mac Pro issue so I called SquareTrade. I called and they talked me thru the process. I received my shipping box and sent it back the next day. Between shipping and repairs, I had it back in a few days. It works perfectly now! Great job SquareTrade

Submitted my claim for my four year old Samsung 50” TV which all of a sudden lost its video. I spoke with eight, yes eight, different people at Square Trade without any consideration to my problem which they kept saying was an ‘accident’, but it was obviously an electrical issue. I will never get their so called ‘coverage’ again and have reported it to Costco and emailed my entire address book of their lousy customer service. I wonder if there’s anyone at SquareTrade interested in hearing from a VERY disappointed multiple contract customer?

Hello everyone, I see a few 1 star reviews and complaints. I recently had an issue with SquareTrade and not approving my claim. The easiest way to get SquareTrade to honor your extended warranty is to request a supervisor and inform the supervisor directly that you are going to make a complaint with the BBB and also tell the supervisor that you have been made aware of the fact that they are stealing from consumers when you purchase a 3 yr extended warranty. In reality you only get 2 yrs of warranty because they take the 1 yr manufacturer's warranty and just add 2 yrs to that warranty and call it a 3 yr plan... You are supposed to have a total of 4 yrs coverage including the manufacturer's warranty.

I purchased a protection plan from SquareTrade for a laptop. One time, it was sitting on the counter when my wife was brushing her teeth and she bumped it. It fell off the counter and cracked the screen. I called SquareTrade and the guys had everything done. They sent me a box the next day, I mailed it out the same day, it overnighted and I had it back within a week completely fixed at no charge. Every step, they sent me an email and kept me up to date on everything. They’d let me know when they received it, when they started fixing it, when it was fixed and when they shipped it out. We always get SquareTrade in case of an emergency, just for that reason. With that claim and another claim we've had when the hard drive was bad and it got shipped twice and there was no charge, it basically paid for itself.

One of the best experiences I have had working with a company for similar issues. All reps were knowledgeable, helpful and courteous in resolving the issue in a timely manner. Issue resolved to our satisfaction. I recently purchased another tv and made certain that the warranty was through Square Trade.

We were recommended to go to Best Buy for the Apple counter/geek squad. They were great to deal with. Had to pay for phone but received a check from Square Trade within days. I will use Square Trade again and will definitely recommend them to my friends.

Very professional, efficient, practical and responsive to customer needs. Costco has an excellent partner to support its warranties. Replacing our damaged LG TV was easy and took just a few days for Square Trade to conclude the TV we purchased at Costco needed to be replaced.

I got a SquareTrade protection plan for my Garmin HR smartwatch. We had Fitbit watches before, and they kept breaking so I bought an extended warranty. I filed a claim to SquareTrade when the watch band broke. First I did it online, then they said I had to ca ll because they needed more information. I enjoyed talking to the rep. He was from Pakistan, and I thought he was from California. However, I have a little bit of trouble hearing and I didn’t always understand what he was saying. I thought I was getting a check for $6.44 but I ended up getting a check for $76.44. I’m thinking that it was a replacement watch price that they gave me. Nevertheless, the claim was easy to do and I am satisfied with it.

Camera issue. The cover for the battery/sim card was hard to open and ended up breaking. I called the Warranty company and they quickly determined it was covered and I could get a ecard. Wow, within hours I had sent off the camera with a pre-paid mailing label that the warranty company provided and within minutes after sending the item I had the ecard in my email. I could then order another camera. Thanks for the prompt service. I purchase another warranty with the new camera obviously.

Easy to file claim. Prompt response and resolution. Certainly will continue to use SquareTrade extended warranties. Only suggestion is to have periodic email updates concerning the status of the repair. A pleasure to deal with this company for extended warranties.

I had an awful experience, representatives and managers were very rude and were no help at all. I had some items on my account that were not purchased by me. Also I opened up a claim for my tv and imputed all my information correctly as stated on the claim and at the end they didn’t want to honor it because of a glitch on there end. It’s an awful experience and if you can get a different insurance because this one sucks.

I purchased a robotic vacuum cleaner from Amazon as well as the SquareTrade insurance. After a year of service the vacuum cleaner stopped working properly. I sent it to SquareTrade repair center however they sent it back to me claiming it does not smell good and falsely claimed liquid damage. They returned the unit without even looking into the issue. I had a long call and they kept saying the same thing over and again. Then they promised to provide me with a proof and few hours later they said they have no proof.

They stand by their word and charge reasonable rates for the various types of warranties they offer. When you don't use your warranty, you can even get a refund, and if the card you paid for the warranty you bought is no longer existent they will quickly mail you a refund. Honestly couldn't ask for a better company. I always look for SquareTrade when I want a warranty.

I'm happy with the cost, but the communication was less than stellar. My FitBit band broke. I made my claim and was told that the color I wanted was not available. Ok, I get it. I told them I did not want that color but the shipped it anyway. Certainly, not the end of the world but when you pay for something, you expect to get what you want or just turn it down. They never gave me the choice.

Laptop repair - The agent I spoke with was very patient, listening and gathering information before coming to conclusion. It was finally determined that our warranty was still in effect through another company and that it could still be repaired under that warranty.

Totally worth it, seamless transaction to get my refund. Fax machine lasted 3 years which was exactly the time of the warranty. Gave my information over the phone and had my refund check within a few days. A little money goes a long way, would definitely do it for higher priced items. Great experience overall.

A tennis ball bounced into the television screen and rendered the TV useless... The ball hardly hit the screen. At any rate I was informed by the folks at Target that the SquareTrade extended insurance policy covers anything on the TV. I called to find out how I proceed with my policy and I was told “Your TV is not covered for a cracked screen “... Only everything else but a broken screen!... It’s a racket... and NOT right. Policy cost me $49. 1/6 the price of the TV.

I was very happy with SquareTrade' s prompt service. My printer quit working and they sent me a check to replace it. Customer service was helpful and very courteous. I will recommend them. I purchased it again on my new printer.

Having an extended warranty is pretty valuable. I purchased a speaker on Amazon and I got a SquareTrade protection plan for it because the warranty was cheap. When the speaker was starting to sound distorted, I submitted a claim with SquareTrade and it was super easy. But there was an issue with the serial numbers and I hadn't received my refund. So I called them and they solved the problem immediately. I recently purchased another item and it's got SquareTrade warranty on it, too.

I purchased a TV with a SquareTrade warranty. It started to show black areas on it. Contacted SquareTrade with my concerns. The process they have to make a claim are very easy and will walk you through them if needed. I'm getting a new TV. Only wish you could purchase an additional plan for the new TV.

When I submitted my claim I was told I would receive choices of different TVs. They would be like kind and quality if not better. Also the remainder of my warranty would transfer to the tv I choose. I then received another email requesting me to sign a affidavit which I did. Then I was told I would be receiving a check and my warranty would not transfer. I then asked how much it would be for and was told $458.00 which was what I paid for my original tv which was two years ago. I asked how they came up with that figure and was switched to somebody else who said he didn’t know but would check on it and get back to me. That was the last I heard from anyone. It cost me $649.00 and a additional $69.00 for the warranty.

I called about a malfunctioning television. After a check on the part of the SquareTrade people, it was determined that the television was indeed broken and not subject to repair. At this point, SquareTrade determined that a new television was in order and therefore subsequently ordered for me. It arrived and I'm a happy customer.

SquareTrade was very professional and tried everything. They could not fix the TV. A claim was put in right away. The sound did not work and the tech was under to fix it over the phone after running test twice, they put in a claim to replace my TV. Excellent working with them. Thanks.

I don't understand why I wasn't refunded the exact amount of the cost of my item. I thought I should have been refunded the total originally paid, so I am very disappointed in this service. Not sure if I will purchase this again.

Very poor. I purchased new robotic vacuum with three year warranty from SquareTrade. Vacuum broke in two months. Contacted SquareTrade and they said it was the manufacturer's problem. Contacted the manufacturer and they wouldn’t do anything about. Contacted SquareTrade again and they said could do nothing. I’m out $140.00. I cancelled the policy on the product. It will be the last one I ever purchase. I’m disgusted.

Despite the obvious that "Blu phones" are easily breakable even with shatterproof glass as well as rugged hard shell and rubber protection, your company has taken care of my problem. First class service both prompt and customer friendly. I will use your company for any electronic purchases as well as recommend your service to everyone I know. Thank you.

SquareTrade took care of my issue with my printer quickly and easily. The insurance policy/warranty was very easy to use even though it was almost two years old. I would definitely buy another policy with them. It was a great experience.

I can't even send in this product (Nuvision) to be repaired due to FedEx wanting $12. 00 for a box to send it in. They said I can't put it in a envelope, like you all suggested due to what it is. Only this device half worked at best and now to have to pay to ship it in. My daughter hardly used it because it didn't work. So I don't see the point to a warranty when it is only costing me more and more money. Someone do something.

It took about two weeks for the repair of my son laptop, including shipping & returning of the laptop, longer than we had anticipated. My son had no laptop to use for school for the extra week that SquareTrade took to repair.

I purchased a ST policy for a power washer. When the unit failed to work, ST worked with me to help locate the policy and provided clear instructions on how to file the claim. Within a few days, the claim was processed and a check sent. The policy was very reasonably priced which made the entire ST purchase a no-brainer for future purchases that warrant a trustworthy sales and support staff.

SquareTrade is the best insurance protection plan I've ever had. They took care of my issues that I was having with my surveillance camera shorted out. The company that sold it to me wouldn't even help. Thanks All State. Absolutely I recommend them to anyone. 110% 5 stars.

The company had great customer service. The representatives at SquareTrade were very patient. The computer was repaired and returned with no hassles. When I bought the insurance, I was uncertain yet SquareTrade had good reviews. I'm glad it worked out well.

Purchased a vacuum on 11/1/18 and SquareTrade warranty that was offered. The vacuum broke less 30 days. It was a small clip that broke but I was looking to possibly trade it in for a part. I called Square Trade and explained the issue and what I wanted to do. According to the representative I had to call the Seller or set up a claim with eBay since it has been less than 30 days. At this point I got no direction as to if I was returning this for a new part or refunding entirely with a warranty. I find out through online that eBay wants me to return unit.

The first TV I bought went out within a year, so I decided to purchase a protection plan for the next one I got. I bought the TV from Sam's and the warranty was with SquareTrade. When that TV went out, I first called my dish company because I thought for sure it was the dish, not the TV because it was only three years old. I was on the phone through them for three hours checking everything then they sent a technician out and he assured me it was the television. So I unhooked the TV and put it in the car. I thought I was gonna have to go to Sam’s but I called SquareTrade and they told me the TV would have to be hooked up as they would have to check. After another hour and a half with their rep checking every bit, he said that it was really the TV and he told me that they would have one mailed.

My printer got mad and wouldn't talk to my computer anymore. Contacted SquareTrade. No hassle. Sent me a refund in accordance to the warranty. Had refund in approximately 3 days. Used them for warranty on the replacement printer.

The service is fast after claim. I just received my Samsung tablet. When I sent it to you that time there is no scratch on screen and also I send the original box with it. When I received on dt.12/03/18 there is a scratch and my original Samsung box was not received. Also what you repaired that is not mentioned on any papers. After repaired there is no papers about guarantee for that repaired. Thanks.

Haven't received my unfixed computer back yet. Can't track it because I don't have the tracking #. It is supposed to be at a terminal over a hour away to pick up but I don't have the number the time or the extra gas money to get there during the week. Oh yeah thanks a lot for nothing.

My tv went out after one and a half years. It was quickly replaced. The first associate told me it was the satellite box. So I switched receivers and it definitely wasn’t the box. Called SquareTrade again. They got all the information. Best Buy delivered three days later. I’ll never get another tv without purchasing the warranty.

SquareTrade covered my Shark vacuum cleaner when it failed not even one year into ownership. In only an email and a phone call, I had my money refunded to 100% of the cost of the vacuum. I purchased a new Shark to replace the old one, and I got the insurance on that one as well. If it breaks within the warranty period with SquareTrade, I have every confidence that they will cover my costs again!

Was able to get a referral to get my son’s computer fixed. He is a college student and not able to send computer off to be fixed. I was given 3 local referrals. I took it to two different places got it fixed with in a week’s time submitted invoice for reimbursement. Waiting for my reimbursement check to come in mail.

I purchased a protection plan for a Samsung 60-inch TV from Costco. SquareTrade was the one that they were offering and they told me I had to deal with SquareTrade. When I was watching TV, it turned black all of a sudden. Nothing was showing on the screen, so I thought the timer had shut down the TV. I pressed the power button on the remote, but nothing came on. I went to the TV and when I pressed the power button there, it didn’t come on. I checked the plug and I changed the connection to a different socket. I tried everything, but nothing worked. I called Costco, and I told them that my TV just died on me.

When our TV started losing its color while still under warranty, we contacted SquareTrade. After providing the basic information and giving sequence of the problems we were having, we were given a choice of replacement of a new, comparable TV set. It arrived within a few days and we still have time left on our existing warranty. We'll be enjoying the Christmas programming this year in bright vibrant color. I definitely recommend SquareTrade.

SquareTrade did a great job of handling my claim from start to finish. Even though the first replacement TV did not work upon arrival, they assisted me in getting a second replacement. I would totally recommend this to anyone considering purchasing the warranty.

I sent back my K501UW ASUS laptop to SquareTrade. During use, it would make a weird, high-pitch noise before shutting down. A couple of months ago, I spilled some liquid on the laptop so the damage may be related to that. On the fifth time it happened, I decided to send it back. I filed a claim and I was satisfied with the claims process. It was streamlined. I just filed the claim and it worked.

The over the phone troubleshooting was done within 30 minutes and a appointment for in-person repair was set up at the end of the call. Parts were delivered directly by UPS within 2 days and the repair was done three days later right around the Thanksgiving weekend which was a surprise for me. The actual repair was done within 30 minutes. The repairmen were nice and acted professionally. Overall, very nice experience.

SquareTrade is a good company. I've bought their plans for all of my computer purchases. Staff is all helpful and knowledgeable. The shipping and receiving was fast and the work got done correctly! This is what customer service is SUPPOSED to be like! I wish every company in the world was like them! Keep up the good work!

After I sent in my computer for repair, S.T determined repair was not "economically feasible," so the process took much longer than expected. However, S.T. not only sent me a check for the FULL computer purchase price ($1199), but also sent me the memory card from inside my old computer! That more than made up for the delay! Fortunately, I had invested in a tablet "travel computer" (for which I also purchased SquareTrade insurance) before I sent in my larger laptop. I miss my laptop, but I can get by for now, and take the time to look for a new computer with the money SquareTrade returned to me. I'm VERY satisfied, and will get Square Trade insurance with every computer I buy.

My warranty on my weather station was settled in one day and I had a check for a replacement in a week. VERY pleased with the speed and efficiency of my claim. It was really hassle free. I will absolutely use their services again.

SquareTrade did a great job helping me to replace a TV that had failed during the warranty period. They were professional and promptly responded to all email correspondence. When they found out that the TV couldn’t be repaired, a new TV was sent within a couple days.

Very pleased with the customer service and Shane who helped me with my laptop that had a defective battery causing the keyboard to crack. I followed Shanes instructions and had my laptop back in approx 2 weeks repaired and working.

I was completely satisfied with the payment submitted for the damaged printer. I was surprised for the ease in which I was able to demonstrate that the printer was not working properly and the timeliness in which my payment was processed.

We got a SquareTrade protection plan for our Samsung, 55-inch, curved TV when we bough it. We were hit by a lightning so we called SquareTrade if the TV was still under the service deal, and asked if it was covered. They said yes and we got it fixed. It worked for several months, except we always had to unplug and plug it back in to get it to come on. We had to do a hard reset every time. So I called them back and said, "Hey, this is very annoying, it's not really fixed, to us, if we have to unplug it and plug it back in every time." They said okay and did the little test that they wanted, and said it is fixable.

My son dropped his Amazon Kindle and damaged the screen. I completed the application for this service and was accepted quickly. Printed the label and dropped off the device. I received the device back to normal in a matter of days. Couldn't ask for better service. Extremely satisfied.

I purchased 3 extended warranties with SquareTrade and every time I submitted a claim, they always denied the claim with an excuse not to honor the warranty. For a tv warranty I had Costco to step up, but it was denied even with Costco involvement: luckily Costco honored the warranty even though they did not have to. For my latest claim they did offer a full refund for the warranty I purchased, but it has been a week and I haven't received any refund as promised ** and no response despite sending another email to ask where my refund is.

I sent in my 13 month old iPhone 8+ because it wasn’t getting any power (This was confirmed by an Apple Tech who ran a diagnostic test for an hour right in front of me). My phone was shipped to you with this knowledge. I paid my $85.00 deductible and had high expectations it would be addressed. It was sent back to me several days later in the same non-working condition! I called SquareTrade to report this and 3 different associates said they couldn’t do anything to help me out. We went in circles with our conversation for over an hour. No resolve was concluded.

I have purchased multiple SquareTrade warranties over the years but haven’t had to file a claim until recently. It was a simple claim for an iPad that quit charging. After two long phone calls with rude customer service personnel outside of the US, I initiated a chat. SquareTrade would not accept the only receipt given to me by the retailer, Best Buy. They tried very hard to give every reason why they can’t accept a claim. They insisted that I follow their suggested steps that solve “70%” of the problems. I explained the iPad is dead because it can’t charge and they still insisted I “reset to factory defaults”. Very frustrating. I’m filing a complaint with the Better Business Bureau and the Insurance Commissioner. Don’t buy SquareTrade warranties, you will just be throwing away your money.

So I purchased an iPhone on eBay and also paid for the SquareTrade protection plan. So it had charging problems and the charger port was nonfunctional before the screen cracked. And the SquareTrade representative said that there was nothing they could do because it's not covered because when I purchased the protection plan accidents were not covered under the plan. Nowhere did it specify that accidents were not covered, all that was printed was that if the phone had any problem they would take care of it. Do not purchase any plans from them. They're a complete waste of money and time. They're quick to take your money but when it comes to actually fixing your product they can't help you.

I had the SquareTrade protection plan with accidental damage for an Apple Watch Series 2. Due to an accident on Nov 2 the glass watch face was cracked and the damage was beyond repair. Filing the claim online and sending in the watch was easy. The rest of the process was a nightmare. I sent in the watch and they received it the morning of Nov 7.

Overall, I am satisfied with the outcome. Kristopher, who is with the Square Trade resolutions Team responded quickly, and refunded the full amount. He explained to me that his job is to prevent customers like me from being dissatisfied. Thank you Kristopher for understanding.

Don't waste your money as they won't honor their warranty. Purchased a Samsung 55" 4K tv from Costco for $849.00 plus tax plus an additional $59.99 from SquareTrade to extend my warranty to 5 years. Costco warranty runs out after 2 years and I start having problems with screen. SquareTrade is contacted for claim and basically tell me my item is not covered and then I must have abused this item all from a picture. They do offer to reimburse my $59.99 and my question is, "If you are going to reimburse the money due to my abuse why would you reimburse me anything at all if it is my problem?" ---- Basically they don't or won't honor their warranty and will refund $59.99 instead of paying the $849 TV claim. Can't believe Costco is involved with an unethical company

I get a protection plan with everything I buy that's electronic and it costs somewhat decent money. When I ordered a phone through the Home Shopping Network a couple of months ago, SquareTrade warrantied it. When my 9-year-old fell on the ice and cracked the phone, I contacted HSN to ask how to utilize the warranty because they never actually give you a solid pamphlet. I only had the digital proof. HSN gave me the proper number. I went online and everything was done there which was very nice.

Sam’s Club talked us into this insurance when we purchased my sons phone last Christmas. The first day back to school the phone disappeared & when we checked SquareTrade this was not something they covered, thank goodness we had Asurion insurance through AT&T. Then now the screen is broken and we are told we have to have the paper receipt??? I looked over a week trying to find it & I called Sam’s. They said it was stapled to my paperwork, with this computer age I don’t know why I have to have that 1 little paper! Once again thank you Asurion, never again will I waste my money on something like this even if it is attached to a big name insurance company.

I purchased SquareTrade for a Note8. It was offered when I purchased the phone at Costco. I filed a claim because the screen got cracked but I’m not sure how. When I picked it up, there was a crack on the side. I called SquareTrade and they referred me to a couple of places that would do it. Then, I had to go to the store, pay upfront, and then they reimbursed me with a check later on. The claim process was okay. I wish there were closer places that offered the parts though. I had to drive to Mountain View which was roughly 20 miles to get it fixed. I also wish they could just pay my deductible when I go to get the phone repaired instead of having to pay out of pocket, so then I don’t need to get reimbursed. But the reimbursement period only took within a week.

TV went as after two years screen issues, so I called for a replacement, it went smooth and received my replacement a 50in, mounted it and everything and then no picture when turned on. I couldn't believe it, caller and again process went smooth. I was told the old TV would be picked up and the new one delivered, so I was okay with that, as I shouldn't have to spend my time and money to ship it back. He said I would receive an email with the info. But when I received the email it instructed me to print out a label and ship the TV back which was not discussed. So I called again and ended up talking to the same gentleman and all he could say was they provided me a different option.

I received a very prompt response and clear directions in getting my cell phone fixed when the screen had received some damage. Great customer service, user-friendly site. Would definitely use and recommend to others for coverage of products. I had no problem using the claim at the local service place to get the coverage to fix my phone screen.

I am extremely grateful to SquareTrade for being there when I needed them. Not only were they able to repair my TVs when I needed but when the TV was not able to be repaired they also replace them. Having the Peace of Mind that SquareTrade provides makes having a SquareTrade plan a no-brainer.

SquareTrade was amazing and helped me with the warranty of my daughter's tablets. One broke and the other wasn't working correctly. They helped me with sending the items back to get reimbursed and replaced. I messed up and sent both tablets to the same place when one was suppose to go to manufacture and although I messed up they were awesome and helped fixed the problem. The customer service was amazing and very helpful.

Amazon offered a protection plan with SquareTrade for my modem and I purchased it. When I was having issues, my internet service provider was telling me that those issues were the fault of my modem. So I contacted Amazon who put me in touch with SquareTrade and SquareTrade said it was still under the manufacturer's warranty. So, they got me over to the manufacturer. SquareTrade's reps were really nice, good, and polite. Rather than just give me the phone number and tell me to call the manufacturer, they got me in touch with someone. I would buy from them again because I always believe in additional warranty.

Purchased a 60" TV at Sam's Club with a 4 year SquareTrade Warranty. At the time the stockman brought out the wrong model. Had to return and repurchased the model I wanted. Did all this before I left the store. Asked if the warranty is still good for the correct model. Yes was the reply. 2 years later TV goes bad. Tried to file a claim. Lo and behold, wrong TV was on warranty. I could not find the receipt so I was told to get an electronic receipt from Sam's. Tried online, no deal. Drove to Sam's and wasted an hour trying to get a e-receipt for the purchase.

I always had a very positive experience with SquareTrade. This time my experience was very different. After getting an email saying they would repair my laptop and return it in 2-5 days... I had to try and contact SquareTrade at least 3 to 4 times before they finally told me after about 2 or 3 weeks (!!!) that they would return it.

I have purchased several warranties over the years and have only had to make one claim. The claim process was very easy and was resolved very quickly. The claim was on a dehumidifier which is considered a major appliance. Initially I was told that it would have to be shipped to a SquareTrade facility. But that was corrected and the return wasn't necessary which saved a lot of hassle. The matter was resolved quickly over the phone and I had the reimbursement check in about a week or so. The process was very easy. It works the way it should which is a very pleasant surprise these days.

I purchased the insurance with the accident coverage because my 13 yo has a phone and a life. Of course, with in 6 mo. We needed to make a claim for a smashed screen, yes he has a phone protector, the coverage worked. Within a mile from my home the screen was repaired and it was at no additional cost. I am glad I have this coverage.

I was extremely satisfied with the results and the check that I received immediately from SquareTrade on the malfunction of my Keurig coffee maker machine. Most insurances put you through hoops to get any result, let alone a favorable one.

Repairing my phone - No updates on the progress on the repairs. My email address is the same one that I get the surveys and now I will be receiving updates at the earliest as want to let me know. My patience has grown short.

I want to say that SquareTrade have the best customer service reps. Very professional, accommodating and helpful. Unfortunately, I can’t say the same for the warranty coverage. We bought our surface pro from Costco and bought 4 year warranty. We have quite a few issues and after 3 claims, they tell us that they can no longer take additional claim after just 2 years because we have reached our cap. Apparently, claim is equal only to the value of the item you bought before tax. I wish this was explained to us!

I really appreciate the way that SquareTrade really took care of my product. Got it fixed or repaired and that is shipped back to me in space and they did. It's working great. They know where they were doing in short. Thanks.

Great online experience. Filing our claim was very fast and we received funds within a few days. I rarely buy extended warranties because I feel that they are a ripoff and the insurance company will just drag their feet when there is a valid claim. I am not likely to change my process, but I would now be more likely if it is offered through SquareTrade.

Customer service was phenomenal. They had me a new phone in 2 days. Can't say enough good words about the service. Buy the insurance. It is worth it people. Easy to return the damaged item. They provide all of the materials to make your return easy as pie.

The experience was beyond great. The way everything went down was even better. Only waited about 4 for it and that's not bad at all. I would definitely recommend this service to any family member or friends. Shipping was fast, quick and easy.

When I called SquareTrade to describe my computer problem they were very attentive and understanding. I had purchased an HP Stream which, apparently, had been sold to me without the manufacturer's one-year warranty. The technician could hear the frustration in my voice, and, after checking verifying the Serial No. and other details, got approval for my case, gave me a claim number right away and sent the postage paid FedEx label. I sent the computer out to SquareTrade that Monday and got a confirmation from them same day as they have the tracing number. I also got an alert when the computer was received 2 days later and another alert when it was sent out. All in all, the entire process only took 1 week. The computer is better than it ever was, thanks to the experts at SquareTrade. I trust them completely.

Samsung TV - We are thrilled to say that we have NEVER received such great customer service & with such speed. We had our tv replacement within 2 days. The gentleman that helped us was polite, professional & very helpful. Thank you very much for living up to the warranty without all the hassle. Great job!

I've had several experiences with Square Trade, they are always prompt and helpful when it comes to a claim. There was one time though that I had purchased a camera and it wasn't able to be repaired, the refund I was given was so little compared to what I had paid for the camera as they were unable to repair it. They prorated the value of the camera which was a little over a year old, I believe the refund was around $50 and it was over a $200 camera. They are still very helpful when it comes to a claim though.

I have always appreciated the reasonable prices and great service of SquareTrade. My only problem is that I live in an area where I do not get U.S. Mail at my physical (UPS/FedEx) address. The SquareTrade system only has one address, so even the Customer Service representatives are confused on how to get the right address.

I had problem with my surveillance after 2 years. I had protection plan with SquareTrade. I called them. SquareTrade fix my problem less than 4 days, they even paid for shipping and receivership. Thanks SquareTrade. Whenever I buy any electronics items I always buy protection plan from SquareTrade. It pays long run.