University of Phoenix Reviews

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About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

University of Phoenix Reviews

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    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
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    Page 4 Reviews 235 - 435
    Verified purchase
    Staff

    Reviewed Aug. 27, 2025

    I know the University of Phoenix gets lots of common critiques of similar institutions, but I have learned with real-world experienced instructors who are professionals bringing tremendous value to education, particularly in a practical field like business or management. While traditional universities may emphasize theory or academic research, UOPX leans into relevance and application, which can give students a leg up when entering or advancing in the workforce. Personally, I have lots of knowledge due to these teachings.

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    University of Phoenix
    Response from University of Phoenix
    Hi Sandra, it means the world to us to know that you've had a positive experience with our faculty. Our faculty and staff truly want to see our students succeed and reach their goals. We're wishing you well in your next steps!

    -Leann, Community Manager

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2025

    I work 10-11 hour shifts and Phoenix made going to college realistic for me. I completed my degree way faster than I imagined and found the schedule very manageable. I found a few professors very knowledgeable who loved the education process and who really loved communicating with students. They provided some really great feedback which helped me grow. My degree reassures me that I can not only progress in my own field but that I have a degree to fall back on no matter what. Thanks Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hi Tim, we're thrilled to hear that the flexibility that our programs provide helped to support you and your schedule. We're proud of you for continuing to soar and reach your goals!

    -Leann, Community Manager

    Verified purchase

    Reviewed Aug. 27, 2025

    University of Phoenix has been great so far. I have gained confidence in myself since beginning my college journey in August of last year. I have felt comfortable in reaching out to student services for any issue or question I may have, and I have learned so much within the year I have been attending.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hi Robin, we're thrilled to hear that you're doing well and have gained confidence within your time here. We love to see our Phoenixes shine bright! You've got this.

    -Leann, Community Manager

    Verified purchase

    Reviewed Aug. 27, 2025

    My experience was going perfectly fine until this last month with my financial aid, I don’t know what’s going on but I haven’t received my funds that were supposed to be disbursed on 7/2/25 and this is so frustrating and I just keep getting the run around and told something different everyday.

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    University of Phoenix
    Response from University of Phoenix
    Hello Mahagony, we appreciate you bringing this to our attention. We've followed up with the Finance department to contact you directly. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

    Verified purchase
    PriceStaff

    Reviewed Aug. 27, 2025

    When I started my journey to go back to school, the University of Phoenix made my journey possible and painless. The classes are affordable and very informative. It is very possible to get your degree in your time. UNOPX is the best school ever!!!

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    University of Phoenix
    Response from University of Phoenix
    So glad we could support you on your journey, Dara! Thanks for taking the time to leave a review.

    -Gen, Community Manager

    Verified purchase

    Reviewed Aug. 27, 2025

    I enrolled in a CS degree course and I have learned more about “plugging in a device” than I have actually learned about CS. I get more “busy” work than work that will actually be applied to what I want for my career. I have asked multiple times if there is a way I can earn more credits and learn what I actually want to learn, but to no avail.

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    University of Phoenix
    Response from University of Phoenix
    Hi Austin, we're concerned to learn about your experience and we'd like to look into this further. Please send us an email with additional details to UOPXSocial@phoenix.edu so that we can look into this. Thank you.

    -Leann, Community Manager

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2025

    My experience has been very good throughout my classes. When I have had an issue, the people I talk to were very helpful and fixed any issues promptly. The portals have all worked perfectly and I have had no issue getting assignments done in a timely manner. My instructors are friendly and always there to help with even the minor things.

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    University of Phoenix
    Response from University of Phoenix
    So glad to hear you feel this way, Adrian. Our faculty members are always here to support our students. Thanks for sharing your experience!

    -Gen, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2025

    It’s a great program, my professors have been very very responsive and supportive. It’s great to have mentors as they check in frequently, whether it’s through texting or calling. It’s nice to know we have support and cheerleaders. Other students are always available to help us.

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    University of Phoenix
    Response from University of Phoenix
    So glad to hear you feel supported, Fresha. Thanks for sharing!

    -Gen, Community Manager

    Verified purchase
    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Aug. 16, 2025

    As a proud graduate and current master’s student at the University of Phoenix, I can honestly say my experience has been incredibly rewarding. The university provides a flexible and supportive environment that is ideal for working professionals like myself. The online format allows me to balance my education with a full-time job and family responsibilities without compromising the quality of my learning.

    The faculty at University of Phoenix bring real-world experience into the virtual classroom, making lessons practical and directly applicable to my career. The curriculum is well-structured, and I’ve found that every class builds on the last in a meaningful way. Assignments and group projects encourage collaboration and critical thinking, which I value greatly.

    While I have experienced a few minor issues during my time here—such as scheduling concerns and access to course materials—each one was addressed promptly. The university’s support staff and academic advisors have always been responsive and committed to resolving problems quickly and efficiently. Their dedication made a huge difference and helped keep me on track toward achieving my goals.

    What truly sets University of Phoenix apart is its focus on adult learners. From career resources to flexible learning options, they understand the unique needs of students like me. I’m proud to be part of this community and confident that my education here is setting me up for continued personal and professional success. I highly recommend the University of Phoenix to anyone looking for a flexible, career-focused education.

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    University of Phoenix
    Response from University of Phoenix
    Hi Regina, thank you for sharing your journey! We’re so glad to hear your experience has been rewarding and that the flexibility and support have helped you balance work, family, and education. Your dedication is inspiring - keep up the great work!

    -Allie, Community Manager

    Verified purchase
    Staff

    Reviewed Aug. 16, 2025

    My experience with UOP has been good. I am disappointed that the Nursing Informatics only gave 3 classes for that specialty. The technology is changing so rapidly that more should be offered in technology. Those of us not choosing a direct patient career path should not have to do direct patient care practicum along with the specialty. The preceptor who is in informatics does not do direct patient care yet the enhancements that are being made in the chart and equipment impact the patient care. There are meetings and focus groups that align with informatics for implementation of technical changes are done by INS.

    I now have to have 2 separate preceptors for my capstone as one does patient care and one does not. Very challenging as most nurses with a master's are in management and higher and do not do direct patient care and those who do direct patient care are practitioners and do not do informatics. I like the study at home portion of this as it alleviates wasted travel time to go to a classroom.

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    University of Phoenix
    Response from University of Phoenix
    Hi Daria, thank you for sharing your experience. We're glad you're enjoying the flexibility of studying from home. Your input is valuable and we’re always looking for opportunities to enhance the experience. You can share this directly to faculty or via end of course survey. If you'd like to provide more details, please email us at UOPXSocial@phoenix.edu.

    -Allie, Community Manager

    Verified purchase
    PriceValue

    Reviewed Aug. 16, 2025

    I have not had any issues from applying, acceptance, financial aid as well as the professors in my blocks. I will complete my Master's degree in November. UOP is great and definitely worth the money. Although, I will say it’s not easy but nothing worth anything ever is.

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    University of Phoenix
    Response from University of Phoenix
    Congratulations on your progress towards the completion of your Master's program! We're here to support you in your next steps, Mary. You've got this!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Aug. 16, 2025

    My experience so far at the University of Phoenix has been amazing. I was a little nervous in the beginning, but now I feel more confident. The classes that I have taken so far have been somewhat challenging but nothing that I can’t manage. There are plenty of resources available as well.

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    University of Phoenix
    Response from University of Phoenix
    Hi Takayli, we're proud of you for taking these exciting next steps in your journey. We know you'll do great, we're here to support you! Thank you for your review.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Aug. 15, 2025

    My term at the University of Phoenix was pleasant, especially with my professors, specifically Dr. Pamela **. The only issue I had with graduating was the process of the practicum and preceptorship. Please, the university needs to have a good preceptorship program where students are not delayed just because they are unable to lay their hands on one. Otherwise, everything and everyone was nice and professional.

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    University of Phoenix
    Response from University of Phoenix
    Hi Lucy, we truly appreciate your feedback so that we can continue to better support our students. Thank you for letting us know your thoughts! We're glad you enjoyed your experience.

    -Leann, Community Manager

    Verified purchase
    Billing

    Reviewed Aug. 15, 2025

    The BSN program has a “clinical” that is very difficult for people who are not close to major cities to complete. Those two classes made my experience much more difficult than necessary. There was no clinical sites within 4 hours of my home. Working as a nurse already this clinical seemed redundant and unnecessary. Just added to my bill.

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    University of Phoenix
    Response from University of Phoenix
    Hi Cortney, we're concerned to learn about your experience and we're always looking to improve by feedback. Please feel free to send us an email at UOPXSocial@phoenix.edu with your contact information and any additional details so that we can look into this for you. Thank you.

    -Leann, Community Manager

    Verified purchase
    PriceStaffLoan Process

    Reviewed Aug. 15, 2025

    My experience with the University of Phoenix has been absolutely amazing. Caring, responsive staff and exceptional instructors. The University has a virtual student community very supportive environment that fosters connection. 24/7 online and self-paced learning. Courses are practical and job-relevant, with tools for career planning and lifelong support. The college offers value and affordability by offering financial aid options, student loans and scholarships. Best of all, no commuting cost and lost time in traffic. This allows more time and flexibility for students to study and focus more effectively and efficiently on schoolwork. I love how the university makes education more accessible for students.

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    University of Phoenix
    Response from University of Phoenix
    Hi Aretha, we're so glad that our flexibility and balance works for you and your schedule! We're proud to have you in our Phoenix family and hope that you stay connected with us. We're wishing you well in your next chapter.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceTransparency

    Reviewed Aug. 15, 2025

    I’m graduating from the University of Phoenix soon, but my financial aid experience has been extremely frustrating. Approved funds were delayed for months with little communication or transparency. The issue was only resolved after repeated calls and emails on my part. Students should not have to fight this hard to access aid they are already entitled to.

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    University of Phoenix
    Response from University of Phoenix
    Hi Steven, we're concerned to learn about your experience and we'd like to offer support where we can. Please feel free to send us an email with your contact information and any additional details to UOPXSocial@phoenix.edu so that we can look into this. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Aug. 15, 2025

    My experience at the University of Phoenix has been rewarding and motivating. I truly appreciate the teaching style, which is interactive, well-structured, and focused on real-world applications. The instructors encourage participation and critical thinking, making the learning process engaging and practical. This approach has helped me strengthen my skills and apply my knowledge effectively in both my academic and professional life.

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    University of Phoenix
    Response from University of Phoenix
    Hi Velveth, it makes us smile to know that you feel supported in your educational journey and that you're learning a lot! We're wishing you all the best as you continue to reach your goals. You've got this!

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 15, 2025

    I really enjoy my classes and the content of the classes. However I am EXTREMELY disappointed on getting help with using my real life experiences to get credit for some classes. Everyone I have spoke with seems to know nothing about it, and the best information I can get is someone sending an email. I want someone to talk me through it from start to finish. I also appreciate my accommodations. EVERYONE in assistance positions, especially my academic counselor, Ms. **, all have been amazing. I work between 50 and 68 hours a week.

    I am 39 trying to learn a trade as well, with that being said, I feel like the amount of work I have to do each week is fair, and isn't overwhelming. I also enjoy the random calls from staff, checking on me and hyping me up, or calling me and telling me how well I am doing. I have made and stayed on the Dean's List and have stayed on it. In high school, I was nowhere close to a straight "A" student. I am sooo proud of this. I also was invited and inducted into the NSLS! I think that's amazing! If anyone actually reads this, I would love a surprise gift(s) like a hoodie or some small student gift bag. I know it sounds lame, but it never hurts to ask! Please. Seriously, outside of my one disappointment (but it was major reason why I chose this school), I really love the opportunity I have here, and all the support I have received! I am so grateful and appreciate this program so much!

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    University of Phoenix
    Response from University of Phoenix
    Hi Michael, thank you so much for sharing your experience. We’re excited to hear how much you’re enjoying your classes and the support from our team - especially your academic counselor. We’d love to help with your concerns about credit for work/life experience. Please reach out to us at UOPXSocial@phoenix.edu so we can support you. Thank you.

    -Allie, Community Manager

    Verified purchase

    Reviewed Aug. 15, 2025

    I’m thankful for the opportunity to attend and be able to gain my Master Degree in Business Administration and hope to gain better employment!! Once my degree is received, I plan to post on other jobs at my current employer and also outside in the community.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    We're happy to have you in our Phoenix family! Don't forget that students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can explore career pathways, access career guides, work on your resume or cover letter, and set up 1:1 appointments with a Career Advisor. We're wishing you well in your next steps!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Aug. 15, 2025

    I have earned A BPSA and an MBA. I appreciate all of the advice and encouragement from the faculty, everyone gave me their all so it kept me giving my all! There are times I wanted to quit but they would not give up on me. The advisors would always check on me to make sure I am staying on track.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    We admire your hard work to stay true to your goals, the dedication is admirable. Congratulations, Malikah! It's a pleasure to have you in our Phoenix family.

    -Leann, Community Manager

    Verified purchase
    Billing

    Reviewed Aug. 14, 2025

    I hate the monthly billing financial aid process. Please go back to old way. Once a semester or twice a year at the beginning of each semester. The overall class and the knowledge is good and I enjoy l. I like the smaller units of classes instead not.

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    University of Phoenix
    Response from University of Phoenix
    Hi Alex, we appreciate you sharing your feedback with us. If you'd like to share any additional details so that we can further support you, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Aug. 14, 2025

    My experience with University of Phoenix has been great. I have been enrolled for a year now for my associate's degree and my experience has been wonderful. If I need any assistance with anything university of phoenix staff make it their jobs to assist with anything university needs to be met. I would highly recommend university of phoenix to my friends and family!

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    University of Phoenix
    Response from University of Phoenix
    We're thrilled to hear about your overall positive experience, Khyree. We appreciate your recommendation! Thank you for sharing your thoughts with us.

    -Leann, Community Manager

    Profile pic of the author.
    Verified purchase

    Reviewed Aug. 14, 2025

    I’ve been told for so many years to go back to school and finish my degree but felt that there was no time in many hardships ahead. I came across a job that required an a degree, and I was determined to take the anchor off of my life and sail further into my future. Now I am supposed to graduate in June of next year. That being said, the school took a chance on me and now I am an educator working in the field that I love and will one day have my own classroom. It’s all still surreal to me, but I am determined, motivated and won’t stop until I reach my goal. I’m actually planning to go right back for my bachelors. Thank you Phoenix U.

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    University of Phoenix
    Response from University of Phoenix
    We're so proud of your hard work and determination, Kaleb. Keep soaring to reach those goals, we know you can do it!

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2025

    I started my journey in the summer of 2024! Started out rocky but everyone was very helpful and always available and attentive. Every department had someone available for support and to answer your questions and get the help you need, very accommodating and accessible. However a year into the journey I’m starting to get pushed to chat online and A.I. Prompts. Things aren’t being resolved or fixed in a timely manner like before. Professors are great. They give great feedback and study tools. Financial aid department not so much. I’m just at an impasse at the moment.

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    University of Phoenix
    Response from University of Phoenix
    Hi Krystal, we value your feedback and want to offer support where we can. If you'd like to share additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you, and we're wishing you all the best in your next chapter.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Aug. 14, 2025

    I really enjoyed my academic journey with UOPX. I am set up for success with the skills to transition careers. All of my instructors were beyond knowledgeable and accessible when needed. If I was asked to do it all over again I would still choose the University of Phoenix.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Chardaris, we're thrilled to hear about your overall positive experience and that you feel set up for success. We're proud of your hard work, keep soaring!

    -Leann, Community Manager

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsTransparency

    Reviewed Aug. 14, 2025

    The classes and instructors have been great. The financial department is very slow and aren’t truthful with their timeframes. Student financial services should be better. I’m forced to pay out of pocket because they will not update my financial award

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    University of Phoenix
    Response from University of Phoenix
    Hi Kaliaha, we appreciate you taking the time to share your experience. We're always looking for ways to improve the student experience. We'd like to look into this for you regarding the finance side of your account. Please feel free to send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Profile pic of the author.
    Customer Service

    Reviewed Aug. 13, 2025

    If I could do 0 stars I would. This place is a joke. They pushed my account into collections with no attempt to communicate with me. Looking at my profile online with the school there was no mention that I was past due or that I owed anything. Last I heard from them they were going to look into how much I would owe outside of financial aid but after that crickets. I get an email on 8/4 saying my account is past due, I emailed them that day and again crickets. I finally chat them 8/12 and my account was already pushed to collections in April with no notice from them. When I confronted them about it all I get was "sorry I do not have a better answer". Well it would be nice if you communicated that to me 4 months ago. Bottom line is THIS PLACE IS A JOKE AND A HORRIBLE COLLEGE!!!!

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    University of Phoenix
    Response from University of Phoenix
    Hi Ryan, we're concerned to learn about your situation and we'd like to look into this to offer further support. Can you please send us an email to UOPXSocial@phoenix.edu with your student IRN so that we can look into this further? Thank you.

    -Leann, Community Manager

    Customer ServicePunctuality & SpeedStaff

    Reviewed July 28, 2025

    The school does not care about anybody that attends it. All they care about is causing you headaches and grief. The financial aid department is probably the worst part of the school. They don’t help. They don’t help you with anything on there at all. They expect you to be able to read the messages that they send you and half the time there ain’t even a message and they’re telling you what you have to submit. They expect you to call them and get the information from him and then put you on hold for 45 minutes to an hour and then tell you, "This is what we need" and then when you submit it then they tell you again three days later that you have to submit it again and again and again. I’ve been going on with this process for like three months now and the school still doesn’t wanna do anything to change it. It’s because they only take the money and that’s all.

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    University of Phoenix
    Response from University of Phoenix
    Hi Joshua, this is extremely concerning, and we take it very seriously. We care deeply about our students and graduates, and we want to ensure you receive the support you need. We’ve escalated this internally and will be reaching out to you directly. In the meantime, if you have any questions or additional concerns, please email us at UOPXSocial@phoenix.edu.

    – Allie, Community Manager

    Customer ServicePriceRefunds & Payouts

    Reviewed July 17, 2025

    I have been enrolled in BS, MS, MPH, and DHA programs consecutively since January 2019, earning multiple Dean's List awards, as well as numerous President's List awards, due to my exceptionally high GPAs, exemplary student demeanor, and supportive leadership among my student peers. Also, finally convinced my son to enroll at the University of Phoenix. However, they are no longer granting the 5+1 tuition reimbursement allocation for the current course I am in. Three weeks to the day are not being awarded. The Doctoral program consists of 8 weeks at a time, with 1 week off between each course. Those three weeks are the required period for waiving the sixth course that was needed, and I can't change that.

    The financial services team is being unsupportive again, just as they have been many times in the past. They experience a high level of turnover, and they often fail to review previous notes before responding. Additionally, all five prior courses taken will be wiped from the 5+1 tuition reimbursement, and the process will start over again. Unfortunately, they are willing to have a student drop out of a doctoral program that generates $45,000 in tuition revenue, simply because they don't want to pay the student for one course, even though the employer will reimburse them for the cost allocation anyway. Long story short, I will be looking for a new university today, dropping out of the program, and having my son drop out of his program as well.

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    University of Phoenix
    Response from University of Phoenix
    Hello Chelsea, we're extremely concerned to learn about your experience and we want to look into this. We've escalated this to our finance department to review and reach out with further support. We appreciate you being in our Phoenix family and we want to make this right. If you have any additional details to share, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed July 15, 2025

    I went to my docs to get a paper signed but couldn't because I can't work. So, by this paper not being signed, I will have to leave college and find another one. Pisses me off because I had no problem with this school or teachers. I worked hard to keep my grades up, I was proud of myself. Now I need to find another school to finish my degree. I am permanently disabled and walk with a walker but soon will need a wheelchair full time. I am just disappointed in this outcome!!

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    University of Phoenix
    Response from University of Phoenix
    Hi Erika, we're extremely concerned to learn about your experience and we'd like to support you in the best way we can. We've escalated this situation to our Finance department to contact you further with next steps. If you have any additional details you'd like to share, please do so at UOPXSocial@phoenix.edu. Thank you, we're wishing you all the best.

    -Leann, Community Manager

    Customer ServiceCoveragePricePunctuality & SpeedRates

    Reviewed July 8, 2025

    This school is disappointing. Don’t get me wrong. They do follow up and make sure you are doing well in school but the financial aid process is ridiculous. You have to wait 5 weeks for your financial aid exceed funds and on top of that they hold on to your funds and divide the remaining balance into classes instead of just releasing funds. This is the only school that does this and this is the reason most students don’t finish school because they need their money in order to live and be successful in school.

    On top of everything the price is absurd. I do like that the classes are flexible and they set it up in a way that makes it easier otherwise that’s the only benefit. I just found out yesterday that I will not receive my entire excess funds and that’s the reason I went back to school. I even cut down my hours since I will be getting financial aid to cover some of my expenses. I called yesterday and was told I will not get my entire funds, just pieces of it. That is extremely unfair for students that are trying to stay in school.

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    University of Phoenix
    Response from University of Phoenix
    Hello Miraida, we're concerned to learn about your experience and we'd like to support you in the best way that we can. Can you please send us an email to UOPXSocial@phoenix.edu with additional details and your contact information so that we can escalate this for you? Thank you.

    -Leann, Community Manager

    Profile pic of the author.
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 26, 2025

    ***WARNING: AVOID THIS SCHOOL AT ALL COST. GOING TO THIS SCHOOL WILL BE THE WORST DECISION OF YOUR ACADEMIC CAREER. Go ANYWHERE but this school!!**Absolute disaster of a university. Horrible schedule, absurd prices and flagrant empty promises. They will do anything to enroll you and will check out, hold any funds you're supposed to receive, blame it on the gov't, blame anyone else for that matter. Call center is overseas so good luck if you actually have an issue because the person (understandably so) can't understand you and vice versa.

    Managers are never available (for-profit so once you're in + quota fulfilled= they don't care anymore, agenda complete). Lack of accountability, Lack of organization, Questionable Accreditation (they were given a 2 year notice awhile back). Absurd tuition prices given the absolute ABYSMAL service and consideration. I cannot stress enough; this place should be sued and shut down. AVOID AT ALL COST.

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    University of Phoenix
    Response from University of Phoenix
    Hello Marlon, we've replied to your other review and wanted to make sure you saw it. Please send us an email to UOPXSocial@phoenix.edu so that we can escalate your situation. If you've exhausted all options at the campus level, please reach out directly to our Resolution Services team at ResolultionServices@phoenix.edu or 602-557-5566. Thank you.

    -Leann, Community Manager

    Sales & Marketing

    Reviewed June 26, 2025

    4.1 stars out of 1,600 reviews but 700 are 1 star? Who’s inflating this? Phoenix? This university needs to be put out of business. Fraud. Scam. Go ANYWHERE but Phoenix. SERIOUSLY. You will deeply regret it.

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    University of Phoenix
    Response from University of Phoenix
    Hi Marlon, we're concerned by your claims and we'd like to look into this. Please send us an email with your contact information and any additional details. Thank you.

    -Leann, Community Manager

    Customer ServicePunctuality & SpeedStaff

    Reviewed June 16, 2025

    University of Phoenix will go out of their way to sell you on their product before you sign up but once they have your money, it's like crickets. As a student with disabilities they promised an eReader that would work but once I was signed up, they could not deliver and sent me round and round with outside companies to try to find the answer for myself. With dyslexia, I needed the eReader.

    Furthermore, as an online university they should have some flexibility on what day of the week you work on home work. U of PX has mandatory attendance several days. week for discussions for every class. If you are working and can't get online that day (flight nurse 24 hour shifts) then you have credit taken away. If you turn it in early you literally get no credit at all. It is a very weird system. Some teachers were great about this and understanding, while others took it to the extreme and gave 0% credit for early assignments. I did not know when I gave them my $4000 that there were mandatory attendance days or I never would have signed up.

    Also, there is no A+, but you cannot have an A until you hit 95%. Not 94.99%. Nope. As a student with disabilities, you would think I could get some room to turn in coursework early, but no. My 4.0 GPA ruined going into my PhD because I turned in two assignments early. I tried repeatedly to get get help with this and with transcripts and again, two weeks of calling and emailing and no return calls or emails.

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    Response from University of Phoenix
    Hello, we're very concerned to learn about your experience and we'd like to make this right. Please send us an email to UOPXSocial@phoenix.edu with your contact information and additional details so that we can look into this for you. If you'd like to escalate this further, please email Resolution.Services@phoenix.edu. Thank you.

    -Leann, Community Manager

    PriceStaff

    Reviewed June 4, 2025

    This school is definitely a joke. Expensive for no reason. The way classes are set up is crazy. Academic advisors aren’t knowledgeable enough about things you need. I went to a few different universities and earned credits that I couldn’t use here based off of one word in the course description but it was literally the same class. I got down to my last three credits and they’re holding me back because academic advisors didn’t give me correct information. Do not go here. College is stressful enough but they make it worse.

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    Response from University of Phoenix
    Hello Shinyce, we're extremely concerned to learn about your experience and we'd like to look into this to support you in finishing your program. Can you please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu so that we can escalate this. Thank you.

    -Leann, Community Manager

    StaffLoan ProcessTransparencyHonesty & Transparency

    Reviewed May 10, 2025

    I completed all the coursework for my associate degree at University of Phoenix on June 10, 2025. June 16 is the official end of my federal student loan period, as shown in the National Student Loan Data System (NSLDS). Despite this, UOPX is still reporting me as enrolled through November 3, 2025 — all because their internal “academic year” runs longer. The problem? I’m not in school after June. But because they won’t update my enrollment record, it’s messing up my ability to get full financial aid at my next school.

    I’ve asked them multiple times to just confirm whether they’ll report me as completed or withdrawn — and they refuse to give a straight answer. Instead, they hide behind vague references to “weeks and credits,” as if that replaces federal law. Spoiler: it doesn’t. Schools are required to report when a student actually stops attending. I’ve spent hours researching this and talking to financial aid officers, and I now realize I’m not alone. UOPX needs to stop misleading students with confusing policies and start following federal guidelines. This kind of behavior feels designed to trap students — not support them.

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    University of Phoenix
    Response from University of Phoenix
    Hello Michelle, we're concerned to learn about your experience and we'd like to follow up with next steps. It appears our Finance department tried to get in touch with you but the number on file was not in service. Please contact our Resolution Services team directly at: Resolution.Services@phoenix.edu to discuss your concerns further. Thank you, we're wishing you well.

    -Leann, Community Manager

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed April 30, 2025

    Hello, my name is Tyneshia, and I am currently enrolled in the HRM Certificate Program at the University of Phoenix. I’m writing this message not out of anger, but out of pure exhaustion, disappointment, and growing regret. When I first enrolled, I was genuinely excited and hopeful about what this journey could mean for my future. But now, I find myself overwhelmed, drained, and simply wishing I had chosen a different path. I understand that going back to school after time away requires an adjustment — especially as a mother, wife, and full-time employee — but what I’ve experienced feels beyond that. It has disrupted my life in ways I didn’t anticipate and honestly doesn’t work for me.

    One of my biggest challenges has been the excessive amount of reading. Some chapters take 10, 15, even over an hour to get through, and I often find myself wondering if all the content is truly necessary. Much of it feels overloaded with information that doesn’t directly apply to the course objectives, which adds more pressure to an already demanding schedule. Sitting in front of a screen for hours just to get through reading material and then trying to retain it — while juggling home, work, and life — has been extremely hard. It’s not realistic for people like me who have limited time and who learn better with structure and visual aids.

    One of the few moments I actually felt supported was during my Total Compensation course with Ms. **. She created PowerPoint presentations that summarized the key points from each lesson. That simple resource made all the difference. I was able to understand the material more easily, retain the information better, and most importantly — it gave me back some of my time.

    I strongly believe that providing summary notes or PowerPoint slides should be a required part of every course. Not only would it help with learning and preparation for tests, but it would also show consideration for the fact that many of us are not full-time students — we’re full-time everything else and trying to better ourselves. There have been countless nights where I’ve sat at my kitchen table from the time I got off work at 4:30 PM until midnight or later, just trying to get through one lesson. I’ve missed out on time with my family. I’ve had to skip events, push aside personal needs, and I still feel like I’m barely hanging on.

    In all honesty, I wouldn’t recommend UOPX to other working parents or individuals with demanding schedules. I say this not to be harsh, but because the structure as it currently stands doesn’t support busy, hands-on learners like myself. This is just my personal experience, but I’m looking forward to finishing this program and I do not plan on returning. I hope this feedback is taken seriously because I know I’m not the only one feeling this way.

    Sincerely,

    Tyneshia **

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    Response from University of Phoenix
    Hi Tyneshia, we're concerned to learn about your experience and we'd like to offer support where we can. Please feel free to send us an email to UOPXSocial@phoenix.edu with your contact information so that we can send you additional resources. Thank you for sharing your honest feedback, it helps us to better support you.

    -Leann, Community Manager

    Sales & MarketingStaff

    Reviewed April 25, 2025

    DO NOT go to Univeristy of Phoenix. It’s a scam - and they make the employees pretty much bug you to get enrolled then they don’t care to help. Just don’t go. It’s a waste of money and employers think it’s a joke getting a degree from Univeristy of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hello, this is very concerning to us and we'd like to follow up with support. Can you please send us an email directly to UOPXSocial@phoenix.edu with your contact information and additional details so that we can look into this right away? Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed April 12, 2025

    UOP is a amazing school to get you degree you desire. I have learned so much. I'm 42 I didn't think I would be able to do it but I am killing it in some classes. There are some classes that have been harder than I expected. I love UOP.

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    Response from University of Phoenix
    This is amazing to hear that you're enjoying your experience! Age is just a number, we're so glad that you've found a passion for education. Thank you for your review!

    -Leann, Community Manager

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    Staff

    Reviewed April 11, 2025

    This school has truly surpassed my expectations in numerous ways. From the moment I enrolled, the staff has been exceptionally supportive, going out of their way to provide guidance and encouragement throughout my personal struggles. Whether it was through one-on-one sessions with instructors or the availability of resources, I felt like I was never alone on my journey.

    The community atmosphere fosters collaboration and camaraderie among students, making it a nurturing environment for growth. They celebrate every achievement, no matter how small, and that has motivated me to strive for excellence. If you are just starting your educational journey or considering a shift in your career path, I wholeheartedly recommend this school. It offers comprehensive programs and personalized support that can help you achieve your goals and discover your true potential.

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    Response from University of Phoenix
    Kelly, your review made us smile! We're thrilled to hear about your positive experience. It means so much to us to know you feel supported in your journey. We're wishing you all the best in your next steps. Keep soaring to new heights, you've got this!

    -Leann, Community Manager

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    Staff

    Reviewed April 3, 2025

    So far I am pleased with the process and I am happy that I made the decision to explore the opportunity of gaining knowledge in Data Science. The support and reminders are great. Class discussions are helpful to me because it enables me to clarify my understanding of the subject matter. I am also pleased with the feedback and lab practices.

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    University of Phoenix
    Response from University of Phoenix
    Hi Angelic, thank you for taking the time to detail your experience. Your feedback means a lot to us! Keep up the great work.

    -Leann, Community Manager

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    StaffRates

    Reviewed March 30, 2025

    I am having such a great experience in college, thanks to all my instructors and staff. They have all been so insightful and helpful. The classes are educational and very self-explanatory. Not only have I managed to maintain my highest G.P.A. in the history of my education, but I have remained interested in the major that I have chosen.

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    University of Phoenix
    Response from University of Phoenix
    We admire your hard work and dedication towards reaching your goals! We're thrilled to hear that you're enjoying your learning experience. Keep continuing to soar, we're so proud of you!

    -Leann, Community Manager

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    Staff

    Reviewed March 29, 2025

    While much of my experience has been positive, the Graduate Portfolio class has been much less than satisfactory. Professors in these classes have a history of being unprofessional and unfair in their grading practices. The class is non-accredited and yet required, and if the professor grades unfairly there is no dispute process. I am hoping that my experience improves in the coming months and the final Graduate Portfolio course I am required to take.

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    Response from University of Phoenix
    Hi Mikayla, your comments concern us and we'd like to look into this further. Can you please send us an email with your contact information and additional details so that we can look into this? Thank you!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed March 27, 2025

    At first I was very hesitant on going back to school, I have a lot of responsibilities in life, and I don’t like committing myself to something if I feel I can’t give it my all. After giving it a shot I realized that it’s very flexible to fit around your schedule! I highly recommend University of Phoenix to anyone considering school.

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    Response from University of Phoenix
    Hi Terrence, we truly appreciate your recommendation. We're glad to hear that you were able to give your all to your education. We're proud of you and your hard work!

    -Leann, Community Manager

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    PriceRefunds & PayoutsStaffRates

    Reviewed March 27, 2025

    I truly was aiming to receive my degree in accounting. However, the cost for me to pay out of pocket was extremely high. Being that this is an online school my first experience was better than me returning this time in 2024. A lot has changed with the staff and what courses they offer. I have moved on to another school because they have the program. I wanted at an affordable price.

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    University of Phoenix
    Response from University of Phoenix
    Hi Ashley, we're disappointed to hear that we didn't offer exactly what you were looking for, but we're wishing you all the best in your new journey.

    -Leann, Community Manager

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    Staff

    Reviewed March 27, 2025

    College was something that was more like a dare to myself. I didn’t plan to go to college, I didn’t save up for college and I seriously didn’t think I was college material. Traveling allowed others around me to judge my diction and potential from a non-biased perspective. So, I jumped and found this university while working a part time job in LA, CA. The staff were all professional and had their own unique style, rhythm and strategies of aiding my learning journey.

    My the highlight of my walk for my bachelor's my heart was both happy and in a weird type of disbelieve of the discovery of what I couldn’t believe was possible for the right reasons. Unfamiliarity lead me to positive change. A college degree symbolizes that some stereotypes are for the birds. Life is a riddle in some regards. I’m a better version of myself beyond the first of many finish line, and I look forward to whatever possibilities come my way. I didn’t just try this time. Persistence helped me accomplish what I just didn’t think was possible. Until soon life I want more. Thank you for listening.

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    University of Phoenix
    Response from University of Phoenix
    This was so inspirational to us, Jeannet! Sometimes life will lead you to an unexpected journey, in the best way! We're so glad that you've found us and we admire your hard work. Thank you for sharing your story and feedback with us.

    -Leann, Community Manager

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    Customer ServiceSales & MarketingStaffTimeliness

    Reviewed March 27, 2025

    I wanted to take a moment to share some concerns about my experience in the master's program. Although I’ve consistently earned excellent grades and worked hard throughout the duration of my studies, I feel that my achievements have gone unnoticed by the institution. Separately, I was invited to join the National Society of Leadership and Success (NSLS), which, upon further research, does not appear to be accredited. In fact, numerous sources suggest it may be more of a scam than a legitimate honor society. On another note, I previously reached out for assistance regarding issues with my LinkedIn account but received no response, which further contributed to my frustration.

    Additionally, I had a negative experience with one of the professors, and I was surprised to learn that the program does not offer alternative course options. Overall, the experience has felt transactional, rather than focused on genuine learning and growth. Looking back, I wish I had chosen a different school that values and recognizes its high-achieving students and provides better resources and support.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jessica, we're extremely concerned to learn about your experience and we'd like to look into this further. Please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu so that we can get you support from the proper department. Thank you.

    -Leann, Community Manager

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    Punctuality & SpeedRefunds & PayoutsBillingLoan Process

    Reviewed March 27, 2025

    The October billing is still unresolved even though EdAssist stated they sent the payment. I have zero confidence in the voucher system and the billing. I sent back funds from my loan because your system said I was overfunded. I am concerned that my next course will be delayed again so I’ll just pay out of pocket so I can just finish and fight the billing nightmare later.

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    University of Phoenix
    Response from University of Phoenix
    Hi Tracy, we take this seriously and we've escalated this concern through the Finance department. If you have any additional details that you'd like to add, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Customer ServiceContract & TermsStaffBilling

    Reviewed March 27, 2025

    I love the University of Phoenix because it has allowed me to pursue my dream of higher education. However, there is a need for some improvements. As a student with a disability I have noticed that I might be one student who fell through the crack. The so called academic advisor assigned to me never even bothered to respond to my email. The finance department keeps saying that I owe money but they can't figure out how or why I owe. So, they keep sending payment demands to my email. I recommended a friend to the school and he is currently enrolled but I can't see myself recommending another person to this school.

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    University of Phoenix
    Response from University of Phoenix
    Hi Clarissa, we're extremely concerned to learn about your experience and we'd like to offer support and make this right. We've escalated this situation to the department to follow up with you directly. If you have any additional details that you'd like to share, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann Community Manager

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    Staff

    Reviewed March 27, 2025

    I cannot recommend The University of Phoenix enough. The flexibility of the online classes is unparalleled, allowing me to balance my education with my other responsibilities. Each course is thoughtfully designed, delivering an abundance of valuable information that enriches my learning experience. I’d also like to highlight my incredible education specialist, Ty, who has been amazing, always there to help whenever I need it. If you're considering pursuing further education, I wholeheartedly recommend The University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hi Ashley, thank you for sharing your kind words and thoughts. It means a lot to us to know that you're getting the support that you deserve!

    -Leann, Community Manager

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    Staff

    Reviewed March 27, 2025

    University of Phoenix has been the best college experience I have had. I love everything about how the courses are set up. The school is very supportive to all their students even when life throws a curve ball. The instructors are very helpful. I actually enjoy going to school everyday being a student at University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    We love having you in our Phoenix family, Alisha. Thanks for your review!

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed March 26, 2025

    I had a fantastic experience at Phoenix University! The faculty was incredibly supportive and knowledgeable, ensuring that I received a well-rounded education. The flexible scheduling allowed me to balance my studies with work and personal commitments perfectly. I appreciated the diverse learning environment and the resources available, which helped me succeed both academically and personally. Overall, my time at Phoenix University was enriching and transformative, and I'm grateful for the opportunities it provided me.

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    Response from University of Phoenix
    Hello Fatima, we understand how important balance is when you have other priorities outside of school, we're happy to provide flexible options. We're proud of you and your hard work. Keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 26, 2025

    I have reached out to my counselor and have not been able to contact her! I feel very anxious at this point in my Doctoral journey and I feel overwhelmed. I am a good student but the workload is definitely not supportive for those who have full time job. As a manager in healthcare and being in school I feel like this program should focus more on the dissertation process than other other task that don't provide and add to the experience.

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    Response from University of Phoenix
    Hi Shawna, this is very concerning to us and we'd like to offer support where we can. Can you please send us an email to UOPXSocial@phoenix.edu with your contact information and additional details so that we can look into this and escalate it for you right away? Thank you.

    -Leann, Community Manager

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    StaffTransparency

    Reviewed March 26, 2025

    I was very pleased with the knowledge of the professors. They were also very helpful and easy to get a hold of. The classes were up to date and what we needed for a new career. I would highly recommend this program to a friend. Overall I am very happy with the program and what I have learned.

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    Response from University of Phoenix
    Hi Jason, thank you for your feedback! We're glad to know that you'd recommend us to friends, it means a lot to us.

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    I am very pleased with the university and its instructors. If I have a concern or question my instructors get back in touch with me in a timely manner. They are considerate and understanding. I am so glad that I decided to attend this university and its. Other university claim to be the right fit. However, for me they were not the right fit. I would recommend this university to all my family and friends who want to attend a online university.

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    Response from University of Phoenix
    We're proud to be along your educational journey, Cristal! Thank you for leaving us with your insightful feedback, it helps us to continue to improve the student experience.

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    I am so glad that I decided to take the leap and get my master's degree. I was very apprehensive about it. I feel as though all of the support I have had with all staff I encountered through this journey, has made this a meaningful and positive experience for me. Keep up the great work with all the wonderful staff.

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    Response from University of Phoenix
    Thank you so much for your kind words, Robin! We appreciate you taking the time to let us know how we're doing.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed March 26, 2025

    My experience had been nothing but great.,, The support and counsel that I get from academic to financial or regardless who answers the phone when I call for help or have any questions, the help was above and beyond. I would like to thank you all from the bottom of my heart for making going back to school for older working mom a pleasant experience.

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    Response from University of Phoenix
    Hi Luisa, thank you for taking the time to leave us a review about your positive experience. It means a lot to us to know that you've felt supported as a student and full-time working mother. We're wishing you well in your next steps, you've got this!

    -Leann, Community Manager

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    MaintenanceStaff

    Reviewed March 26, 2025

    I start my master's in another institution where I got my Bachelor’s, thinking that would be my best option. As disabled veteran went sick, contact them and still kick me out of the institution because they indicate that I missed 5 days because of a surgery. I was very very frustrated, they even change the scenario saying that I was the one to request to quit. Well after couple of months of break, got in contact with UPOX and I can't be more happy, they took care of me, it was new interface to learn but slowly I was catching up!!! I finally finished my Master's this past week!!! Thanks to the VA Education Dept and UPOX. Thanks to my wife and kids!!! I can finally say I am Master's Alumni from UPOX.

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    Response from University of Phoenix
    We truly admire your strength and resilience to keep working hard towards your goals despite challenges arising. Congratulations on the completion of your program! We're thrilled to be a part of your journey and we're wishing you all the best in your next steps.

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed March 26, 2025

    I have had a great experience with being a student at University of Phoenix. I completed my HR certificate in November 2024 and am now in my bachelor’s program. My instructors are always supportive and open to helping. The course work and expectations are clear and easy to understand with many ways to reach out for help if needed.

    The technical side of school has always been very smooth without issue for me personally. Other than waiting on my financial aid package to be offered for this school year, I am overall very satisfied as a student at University of Phoenix. I have had a little more added stress due to the wait of funds for school but other than that I am very pleased with the school and all the factors that includes.

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    Response from University of Phoenix
    Hi Kaula, we're happy to learn that you've had an overall positive experience! If you have any questions that we can support you with on the finance side, please feel free to chat them on your student website or give them a call at 888-346-8679. We're happy to support you! Thank you for your review.

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    I encountered serious issues and brought them to the university, but they denied them. I feel bad, sad, and dissatisfied with the university's decision. I still do not think it was right, but what else can I do? I would like someone else to guide me on the next steps I should take.

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    University of Phoenix
    Response from University of Phoenix
    Hi Emi, we're concerned to learn about your experience and we'd like to look into this further. Please send us an email to UOPXSocial@phoenix.edu with your contact information and any additional details so that we can look into this for you. Thank you.

    -Leann, Community Manager

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    Customer Service

    Reviewed March 26, 2025

    The school is very good and follow ups and making sure the students have the tools they need to succeed. Mentally they try to gauge where you are in order to provide the best assistance. They are really great with reaching out. I feel comfortable with sharing my fears about courses.

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    University of Phoenix
    Response from University of Phoenix
    Hi Marilyn, we're happy to learn that you feel supported and have the tools and resources for success. Keep up the excellent work!

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    I had a great experience pursuing my MBA at the University of Phoenix, and I'm grateful for the program's unique advantages. One of the most significant benefits was its flexibility, enabling me to balance my work commitments with my studies effectively. This flexibility allowed me to integrate my academic pursuits with real-world business challenges, immediately applying classroom insights to my professional environment. This practical approach deepened my understanding of theoretical concepts and enhanced my problem-solving skills in a business context.

    Another aspect of the program that truly stood out was the constant availability of information and support. Whether I needed clarification on complex topics or guidance on assignments, the resources were readily accessible. This reliable support system meant that I never felt isolated or overwhelmed by the workload. The faculty and support staff were consistently available to help, ensuring I could confidently navigate challenging modules.

    Moreover, the University of Phoenix's commitment to providing comprehensive academic support fostered an environment where I could thrive. The ability to access a wealth of information and expert assistance at any time was instrumental in keeping me motivated and on track. Overall, my MBA experience at the University of Phoenix was not just an educational journey but a transformative experience that equipped me with the skills and confidence to excel in my career while managing work and study seamlessly.

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    University of Phoenix
    Response from University of Phoenix
    Marcela, your review made us smile! We truly appreciate you taking the time to detail your thoughts and your experience. We're glad that you're applying what you're learning in those real-world situations. We're proud of you and your progress and we know you'll do great in your next chapter. Keep up the great work!

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2025

    This is my second year of school everyone has been a great support team for me. School is what keeps me going because I am so excited to become a social worker. School save my life and I am just excited to be here and doing wonderful things for my family. Last year was very challenging for me because I had 8 deaths in my family and the staff has been so supportive of keeping me motivated. I had to have emergency surgery on February 4 and didn’t think I was going to be able to finish. I wanted to give up but God told me I have came to far to give up. God gave me that extra boost and look at me I am the product of what he created.

    The school sent me an email telling me how proud that they are of me for being an exemplary student. That meant so much to me. This is the best school. I would recommend this school to everyone because it’s very convenient and they work around your schedule. They only give you one class at a time so you don’t get overwhelmed and that’s what I love about this school. It allow me to be focus on one thing at a time.

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    Response from University of Phoenix
    Tamikia, we're so sad to hear what you've been through. You're extremely resilient and we're proud of you for working so hard towards your goals and dreams. You can do this, we believe in you! Keep continuing to shine and soar.

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    Everything been excellent with staff and instructors. When I had issues I was able to get things done. When task was tough I was able to get the help I needed to make it to the next level. My instructors was there when I needed them the most. The blackboard was easy to handle without assistance.

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    Response from University of Phoenix
    We're happy to hear that you felt supported in your educational journey, Odell. Thank you for sharing!

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed March 26, 2025

    UOP makes it nearly impossible to fail because of the plethora of support and check-ins throughout every step. When I experienced two tragedies that had an impact on my academics, UOP advisors called to check on me and ensure I had all the necessary support needed to do well. In addition, they have also provided resources and insight about how to cite sources in my research papers and find viable scholarship options.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jameil, we're sad to hear that you've experienced some difficult times, but we're happy to know you've felt supported during this process. We're always here and happy to help. Thank you for sharing your personal experience!

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    I have truly enjoyed my experience with UOP. My professors have been very supportive and helpful. They are available for questions and feedback, this is something that has truly helped me. I enjoy the 6 weeks classes and how my classmates who are in the program also continue in my classes or program with me

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    University of Phoenix
    Response from University of Phoenix
    Hi Tracey, our faculty and staff are always there to support you! We truly want to see our students soar and succeed. Keep up the great work!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed March 26, 2025

    I've been enrolled at the University of Phoenix for a year in April. From the moment I applied, someone has been with me every step of the way. Taking classes one course at time has been extremely beneficial to me because I have children. Had I known how much support this school provides from the moment you inquire information, I would've applied sooner. It's never too late to go back school and I personally highly recommend the University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hi Cindy, it makes us smile to know that you've made the best choice for you! We're happy to be alongside your journey and offering support. We're proud of you and your progress. Thank you!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed March 19, 2025

    I requested a schedule change due to delay in obtaining my transcript. To avoid repeating classes already taken an Academic planner rearranged my schedule which left a short gap in between my classes. I was not informed that I would need to request a leave of absence nor was I informed that this adjustment would cause me to be unenrolled‼️ My financial aid has been delayed as a result causing me a financial inconvenience due to your failure to inform me of the consequences. My transcript still has not been reviewed I was told it would be approximately 10-14 days. Now I am being told there’s a back log. Your financial team should have access to my schedule and been aware that I was still enrolled.

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    Response from University of Phoenix
    Hi Priscilla, we're extremely concerned to learn about your experience and we'd like to make this right. We've contacted our Finance department to reach out to you directly and they tried to leave a voicemail earlier today. Please feel free to send us an email with any additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Customer ServicePricePunctuality & Speed

    Reviewed March 17, 2025

    My only issues are that the tuition is expensive and there are a lot of unnecessary phone calls/follow up (which I guess is better than the alternative) when a quick email would suffice. Otherwise, I have nothing negative to say. This is a great program for working adults as it allows you to complete your degree while working.

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    Response from University of Phoenix
    Hi Barbara, thanks for leaving your feedback and honest thoughts. Please feel free to discuss a better time range for your Academic Counselor to reach out and they can notate your account. Additionally, please feel free to check out the many ways to potentially save time and money on your program through our Savings Explorer. We're thrilled to learn about your positive experience, thank you!

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed March 16, 2025

    The faculty at the University of Phoenix have demonstrated exceptional dedication and commitment to student success. Dr. ** has been a compassionate and understanding guide, offering invaluable feedback, clear direction, and personal support throughout my doctoral journey. Her grace and follow-up during a family emergency showed a level of care that went beyond expectations, creating a sense of trust and encouragement.

    Similarly, Dr. ** has been remarkable in fostering an open and supportive learning environment. His encouraging feedback and approachability have greatly enhanced my academic experience. Dr. **, Dr. **, and Dr. ** have also stood out as exceptional instructors, consistently providing positive, constructive feedback and maintaining open communication. Their expertise, encouragement, and dedication have been instrumental in creating an enriching and supportive academic environment. Collectively, these faculty members exemplify the values of guidance, communication, and care, making them key contributors to the success and satisfaction of their students. They truly go above and beyond to ensure a meaningful and positive learning experience.

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    Response from University of Phoenix
    Clarice, thank you so much for taking the time to detail your experience with our instructors. It means so much to us to learn how much they've truly supported you through your journey. We're wishing you all the best in your next chapter. Keep soaring!

    -Leann, Community Manager

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    Reviewed March 14, 2025

    This is my third degree I am pursuing online. My first was with UoP Axia College for my Associates in Accounting from 2006 to 2008, then Thomas Edison State College from 2010 to 2012, and now my graduate degree here at the UoP for Data Science 2024 to 2025. What I love about the University of Phoenix, they allow you to focus on one subject at a time for 6 weeks. I like that. I feel like I learn more because I am juggling a family I am raising and a full-time job while pursuing this degree. Not easy, but UoP makes it doable to really absorb what you are learning so you can retain the information. Thank you!

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    Response from University of Phoenix
    Hi Meredith, we're proud of you for continuing your educational journey and achieving your goals. Flexibility is so important, we're glad that you feel supported in your program. Keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed March 14, 2025

    As a single mother to a wonderful little boy, I am committed to being the best role model for him. Through hard work and dedication, I was able to achieve my goals with the help of University of Phoenix. My motivation comes from my faith in God and my son, who inspire me to reach for the stars!

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    Response from University of Phoenix
    We truly admire how hard you've worked to reach your goals, Kharishma. Your son must be so proud of you, we know we are! Thank you for taking the time to leave us a review.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed March 13, 2025

    My experience with the University of Phoenix was AMAZING! I am so happy I chose to attend to obtain my MBA. The competency-based program was exactly what I needed as a full-time mom working in a demanding career. This program enhanced my knowledge and skills, and I had the best instructors and mentors throughout the process. The University of Phoenix provided everything I needed, and I always had access to real people through phone, chat, or text messaging. I truly recommend this program to everyone, and if I decide to pursue another degree, I will definitely choose the University of Phoenix again!

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    Response from University of Phoenix
    Hi Shynika, we're thrilled to learn that you had such a positive experience during your MBA program. We understand the importance for balance and flexibility when you're working full-time and a mother around the clock! We admire your hard work and dedication. Thank you for your review.

    -Leann, Community Manager

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    Staff

    Reviewed March 13, 2025

    "I am incredibly grateful for the outstanding support I have received from the University of Phoenix. The academic counseling team has guided me through my coursework, ensuring I stay on track for success. The career counseling services have provided valuable insights into my future career path, while the enrollment team made my transition seamless. Additionally, the financial aid services have been instrumental in helping me navigate funding options, making my education more accessible. I sincerely thank each of these departments for their dedication and commitment to student success. If you’ve had a similar experience, I’d love to hear how these services have helped you!"

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    Response from University of Phoenix
    Hi Kandy, this made us smile! We're thrilled to learn that you've had an overall positive experience across multiple departments. Keep up the great work, we're proud of you and your progress.

    -Leann, Community Manager

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    Tech

    Reviewed March 13, 2025

    University of Phoenix has been a great school. Couldn't ask for better. I have came back to school after 20 years and the experience has been wonderful. Everyone has been so hopeful and has made sure I have everything I need to succeed. They are constantly reaching out and asking if I need anything.

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    Response from University of Phoenix
    Hi Selena, we're proud of you for taking these exciting next steps in your educational journey. Please don't hesitate to reach out, we're here to support you and your success!

    -Leann, Community Manager

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    StaffEase of Use

    Reviewed March 13, 2025

    Since starting this journey at UOPX the faculty and staff have been such a delight, always there for me, the platform is so easy to navigate and self-explanatory and on the off chance of that you are lost or confused there's tech support all the time. It's just a really great place with a lot of awesome staff and faculty.

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    Response from University of Phoenix
    Hi Mary, thank you for sharing your kind words! We're glad to be of assistance when you need it.

    -Leann, Community Manager

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    Customer ServiceStaffHonesty & Transparency

    Reviewed March 13, 2025

    The facility and instructors go out of their way to support and help you. They really are with you every step off the way. Three have been times when I have become frustrated and wanted to withdrawal from school. So I called the university to withdrawal, the guidance counselor, they are all very caring, we talked through the reasons why I wanted to quit, we talked through it and here I am still enrolled as a full time student. Your instructors ate there with you too, the entire staff at the University when I say they are there right beside you every step of the way, they truly are and truly care. To be honest this is the most support, and support system I have had throughout my life.

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    Response from University of Phoenix
    Hi Katherine, we're so glad that you felt supported in times that we're challenging to keep moving forward. Keep soaring to new heights, you can do this! We believe in you and your success.

    -Leann, Community Manager

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    Staff

    Reviewed March 13, 2025

    I am completely happy with how school has been going so far. I have accommodations that has been being utilized and my instructors have been wonderful in working with me. They have been professional but down to earth, which makes me pretty comfortable to be myself and open up. The courses have been amazingly set up for success and most people should be able to work along the layout without too much problems. Yes, I do highly recommend Phoenix to anyone looking to continue their education.

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    Response from University of Phoenix
    Hi Amy, we truly appreciate your feedback and your recommendation. It's our pleasure to provide you with the support that you need to thrive! Keep up the great work.

    -Leann, Community Manager

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    Reviewed March 13, 2025

    University of Phoenix has made it not only possible for me to go back to school but also made it very easy for me to balance school, work, and my personal life. If I had any friends who were trying to go back to school I would totally recommend. I actually heard about this school from a coworker who was just about to graduate with her degree.

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    University of Phoenix
    Response from University of Phoenix
    Hi Lillian, we admire your ability to soar and reach your goals! We're thrilled to be a part of your educational journey. Thank you.

    -Leann, Community Manager

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    Customer Service

    Reviewed March 13, 2025

    Oral communication class and the instructor is Dr. **. I had my camera on during my offline assignment but I didn’t notice that it was not on so she said I earned full credit but I did not nor would she let me correct the mistake. She Alaysia take way more than 48 hours to answer your messages.

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    Response from University of Phoenix
    Hi Aquia, we're concerned to learn about your experience and we'd like to look into this for you. Please share your contact information and any additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed March 13, 2025

    I have gotten 6 of my friends to go to this school and I have nothing to show for it! Why don’t you Guys have a referral program like some money off my classes or free merch something. You're getting thousands for the student. I’m just saying. Like I help out a lot and my friends are thriving which is good but still I need some type of compensation for the referrals.

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    Response from University of Phoenix
    Hi Niklaus, we're so grateful for your recommendations and we truly value all of the hard work that you've put in over the years into your degree programs. If you have any other ideas or ways we can improve, feel free to share, we’re always open to hearing from our community! Thank you for your feedback.

    -Leann, Community Manager

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    Staff

    Reviewed March 13, 2025

    My experience has been incredible, I could not ask for a better team of professionals leading the way in my education, I will be eternally grateful. One big takeaway that I have is the ability to learn on such a simple style of teaching for whichever professor it is they are more than willing to help when needed.

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    Response from University of Phoenix
    Hi Hector, we're thrilled to hear that you've had a positive learning experience with us! We truly want to see you succeed and reach your goals. Please don't hesitate to reach out if you need anything, we're always here to support you!

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed March 12, 2025

    This school and their employees have helped me tackle my fears of returning to school. They have been helpful and encouraging every step of the way. The follow up calls are so appreciated especially with how overwhelmed I have been with my personal life. I probably would have neglected my dream of changing programs if they had not called. I’m now on the road to my dreams coming true.

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    Response from University of Phoenix
    This is so inspiring, Brianna! We're thrilled to be a part of your journey and welcome you into our Phoenix family. Keep soaring to reach those goals, you've got this!

    -Leann, Community Manager

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    Customer ServiceRates

    Reviewed March 12, 2025

    I enjoyed the classes, the online classroom experience, and most of the professors. What I did not enjoy is the relentless admissions department when I was interested in continuing on to a masters. Calling day, night, and multiple times per day. I had over a dozen messages in a short period of time. That experience would make me stay away from UofP. It's a shame that it was that bad as there are good people doing good work there on the academic side.

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    Response from University of Phoenix
    Hi Renee, we're glad to hear that you had an overall great experience but concerned to learn about your Master's transition period, we'd like to look into this for you. Please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed March 12, 2025

    I am loving going to college especially at University of Phoenix. I would recommend the school to anybody. I enjoy all my classes so far and my professors. My professor for English 101 was one of the best teachers I've had so far. She's gone out of her way to help me. English was my hardest subject in high school and she made it one of the easiest classes for me so I have to recommend her for one of the best professors I've had.

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    Response from University of Phoenix
    We're thrilled to see that you've changed your insight on your English courses! We love having you in our Phoenix family, Lisa!

    -Leann, Community Manager

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    Staff

    Reviewed March 12, 2025

    My experience had been amazing! The professors have been incredibly knowledgeable and helpful. They are all very accommodating when emergencies pop up as well. I have experienced three hurricanes in a short amount of time and each professor was very understanding and willing to help me in any way they could. They also were concerned about my well-being and not just me turning my school work in time. I would definitely recommend UoP to anyone!

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    Response from University of Phoenix
    Hi Danielle, your safety is our top priority! We're so happy to learn that you've felt supported during these difficult times. Thank you for sharing your thoughts with us!

    -Leann, Community Manager

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    Staff

    Reviewed March 12, 2025

    I have thoroughly enjoyed continuing my education through University of Phoenix. My classes have been a great learning experience, the staff has been fantastic, and accessibility/technical aspects have been uneventful. My only regret was that I didn't pursue this opportunity sooner. If anyone you know has been putting it off, tell them to go for it! I'm loving it!

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    Response from University of Phoenix
    Hi Angela, there's never a bad time to start and pursue your education! We're so proud of you for following your goals and dreams and happy you're enjoying every step of it. Keep soaring!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed March 12, 2025

    Every experience I have had with UOPX has been very flexible, and accommodating to ensure my needs are met, in regards to class schedules, tutoring, additional resources or people available should I have questions about assignments or technology issues. While there are some personal nitpicks, UOPX puts students first. I have and do recommend UOPX to anyone looking to pursue additional education.

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    Response from University of Phoenix
    Hi Cynthia, your feedback truly means a lot to us, thank you for detailing your positive experience. We appreciate your recommendations! Keep soaring, we're so proud of you.

    -Leann, Community Manager

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    Customer ServiceCommunicationHonesty & Transparency

    Reviewed March 12, 2025

    This is my second degree program with University of Phoenix and I must say that overall it's been pretty great. The only issue I ever have is the constant delay in disbursements and lack of communication. I have been considering continuing my journey with the Doctorate program after this Dual Masters MHA/MBA but it will depend on financial aid and what happens with Trump cutting everything. I don't feel like you can have too much education and if I am honest, I love to learn. I have a need and thrive for it.

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    Response from University of Phoenix
    Hi Ronda, we're proud of you for working so hard and having so much passion for learning. We'd love to help support you with your next steps. If you have additional information you'd like to share about your experience on the finance side, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 12, 2025

    The doctoral program was a nightmare. I was not withdrawn from a class while I was sick and ended up getting a failing grade, they tried to make me pay for that class, they put me in the wrong class, and the instructor in my last course forgot to grade my assignments, put another student’s assignment in my grading section, and when my final grade came around he gave me a failing grade when he gave me an A on an assignment prior with no feedback. The other staff member that was supposed to help during her scheduled time was not available to assist me when I had issues because she was driving. I have since withdrawn from the school and starting at a new school in the fall.

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    Response from University of Phoenix
    Hi Jonisha, this is extremely concerning to us and we take this seriously. Please send us an email with additional details and your contact information to UOPXSocial@phoenix.edu so that we can look into this as soon as possible. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed March 12, 2025

    Studying at the University of Phoenix has been an enriching experience. The flexible online classes allowed me to balance my studies with personal commitments, providing a convenient yet rigorous learning environment. The curriculum was practical and up-to-date, with instructors bringing real-world experience to the classroom. Support services, including academic advisors, were readily available and genuinely helpful, enhancing my academic journey. Overall, my time at the University of Phoenix was productive and empowering, equipping me with valuable skills and knowledge for my career.

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    Response from University of Phoenix
    Hi Katie, thank you for taking the time to detail your positive experience. We're so glad that you received the support that you deserve from our faculty and staff. Seeing our students soar is always the goal!

    -Leann, Community Manager

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    Reviewed March 12, 2025

    This have been the best experience I've had. I'm glad and proud of the improvements that were made. It made it easier for us students who also have families outside of school. My overall experience is awesomeness and will highly recommend and have recommended my friends and family to join the family.

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    Response from University of Phoenix
    Hi Daimeyen, we're so honored to be a part of your positive experience and educational journey. Thank you so much for highlighting the details that you've enjoyed.

    -Leann, Community Manager

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    Punctuality & SpeedStaffTransparency

    Reviewed March 12, 2025

    I have gained a tremendous amount of knowledge throughout this experience. One of the most appealing aspects is the flexibility it offers; being able to study on my own schedule without the pressure of attending live classes at specific times is incredibly convenient. This freedom allows me to manage my time effectively and tailor my learning around other commitments. Additionally, the professors are not only knowledgeable but also very supportive. They take the time to provide thorough explanations and are always willing to assist students with any questions or challenges they encounter. Their commitment to student success is evident, making the learning process both engaging and rewarding.

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    Response from University of Phoenix
    Hi Wendy, we understand that flexibility and balance is crucial when you have a busy schedule. We're glad that you feel the classes give you time to manage all of the things that you have going on. Our instructors always want to see our students reach their goals, we're happy to learn about your positive experience!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed March 12, 2025

    I love that I can do my schoolwork wherever I am. I use both my laptop and cellphone. I can make sure that I study everything for the week. I love that I can also do it on my own schedule. I don’t have a set schedule for my classes.

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    Response from University of Phoenix
    Hi Amber, we're so happy to hear that you're enjoying the flexibility that online schooling has to offer! Balance is important for success. Thank you for your review.

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessTransparency

    Reviewed March 12, 2025

    My experience with instructors and taking the courses has been great. Unfortunately, cannot say the same with the financial services office. I have been waiting for 3 months to get my financial plan updated and they keep giving me some kind of excuse to keep prolonging processing my student loans. They do keep sending emails reminding me that a payment is due, but nothing gets done.

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    Response from University of Phoenix
    Hi Giselle, we appreciate your honest feedback. We'd love to help support you in getting this over to the proper department. Please send us an email with your contact information to UOPXSocial@phoenix.edu so that we can look into this as soon as possible for you. Thank you!

    -Leann, Community Manager

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    Customer ServiceBilling

    Reviewed March 12, 2025

    I recently received a call before. I've had my morning coffee and I was getting very frustrated because the financial situation that I had to redo multiple times. It never really went through properly. If they had just explained it in the beginning that it was only over seven dollars per class, I would have just said, "Bill me."

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    Response from University of Phoenix
    Hi Tori, we appreciate your honest feedback, it helps us to better support our students. Please let us know if there's any additional details that you'd like to share about your experience. Thank you!

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed March 10, 2025

    I completed my BSN-Nursing program with University of Phoenix in 2017 and decided to come back for my Masters in Nurse Education. The program is fast paced, the instructor's knowledgeable, accessible, and always willing to help. I needed a program that fit my work schedule and still allowed me a life outside of school and my full-time job. I highly recommend University of Phoenix.

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    Response from University of Phoenix
    Hi Deborah, we're thrilled to have you back and completing your Master's program with us. We truly appreciate your recommendation and we're wishing you all the best in your next steps.

    -Leann, Community Manager

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    Staff

    Reviewed March 9, 2025

    Good, tailored and organized lecture model with compounded comprehension geared towards effective deliverables. Resources are adequate, and it provided all that the student needs in other to succeed. The practical dimension / exercise provides the student invaluable guides towards building a more proper understanding of the subject matter which in most cases leads to an inadept understanding of the subjects.

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    Response from University of Phoenix
    Hi Ngozi, thank you so much for taking the time to leave a review and detail your experience. We're thrilled to learn that you've enjoyed your time here and learned a lot to carry over to your next steps.

    -Leann, Community Manager

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    Staff

    Reviewed March 5, 2025

    I have gained an exceptional amount of support from all of my professors, academic advisors, technical and financial aid staff during my course of study at the University of Phoenix. I would recommend this college to family and friends. The college has supplied me with the necessary educational knowledge-based tools to fulfill my degree. Thank you UOP!

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    University of Phoenix
    Response from University of Phoenix
    Hi Cynthia, thank you for taking the time to detail your positive experience. We truly appreciate your hard work and dedication to your studies. Keep soaring!

    -Leann, Community Manager

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    TechRefunds & PayoutsBilling

    Reviewed March 3, 2025

    Most of my dissatisfaction comes from my undergrad experience. In my opinion, the information I was given about my program and even options were not clearly laid out and led to many confusing conversations about aid and payment. When I came back to finish my undergraduate degree I stated upfront that I didn’t want to start if I needed to pay out of pocket because I was aware I was near the limit just was not sure if I would be past the limit by the time the program ended. When I got toward the end of the program then I was told I needed to do study.com or pay for classes out of pocket. In addition, my major I came to the school with was discontinued and I tried to do the classes but the classes were set up for teams and I was stuck doing work or trying to do work for a whole team alone. Personally, I almost didn’t come back for the Masters. I only did because the program was short. I will say this time in the MBA program there were no surprises.

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    Response from University of Phoenix
    Hi Gary, we truly appreciate your honest feedback, this helps us to better support you and our students. If you'd like to share additional details, please send us an email with your contact information to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed March 3, 2025

    I really love the school. I'm proud of myself. There are some things that I don't understand. I'd recommend this university.. Just don't understand why the financial aid is so low. Other than at the school is fine. I like the instructors. I like the teachers. I like the way the school is. I like to work with the textbooks the coursework. I'm really proud of myself and I've been here for a year so far now. It's an amazing school. I would recommend it.

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    Response from University of Phoenix
    Hi Eugenia, thank you for your kind words and sharing your thoughts with us. We're thrilled to hear that you're enjoying your overall positive experience.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 28, 2025

    6 years ago when I started my journey through school I was so worried about how I was going to do it. At that time I was just going for my Bachelor's in Accounting. I was given an opportunity from a leader to join the accounting team for my employer if I went back to school! So, I took the leap and did it! I was a mom of 5 children and have an amazing husband to support my decision. I still worked, went to school, and handled the daily tasks out being a mom.

    During the last 6 years I had moved into a higher role at work, changed jobs a few times and went through some hard losses that made things challenging. But in the end I was able to get my Bachelor's in Accounting and continued my education to get my MBA. I again went through some big losses during that program. But still pushed through it. I am so grateful to the school's way of teaching that it allowed me to still have work/school/life balance. It was with every minute spent.

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    Response from University of Phoenix
    Hi Jennifer, we admire your hard work and dedication towards achieving your goals. Even when challenges arise, how you work through them truly matters. We're so proud of you and we're wishing you all the best in your next steps. Keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 28, 2025

    University of Phoenix has been so great to me. I love the flexibility, the professors are always very professional and engaging, and the classes are well-arranged. When I broke my arm a couple of months ago, I was very pleased with how much the university accommodated my needs and provided an ample amount of resources for me to still continue my classes. I definitely do recommend UoPX to my friends, and always will!

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    Response from University of Phoenix
    Hi Myan, we're glad to hear that you're enjoying the balance and support that we offer. We hope you're doing better and recovering smoothly. Our resources are always available for our students, we're glad you're taking advantage of them. Thank you!

    -Leann, Community Manager

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    Customer ServiceCoveragePriceBillingLoan Process

    Reviewed Feb. 28, 2025

    The first year was great with financial aid covering all my educational expenses. Since the changes were made regarding financing by University of Phoenix, I am receiving emails and calls saying I have an overdue balance at the University of Phoenix. I have applied for and received enough loans to cover the entire cost of my education, so I am not happy with being told I have an "overdue balance".

    The most recent voicemail I received was on 2/18/2025. I am making monthly payments to Mohela, despite them not being due yet, who has been funding my education. (About $5,000 of my balance as shown is from another school.) So, I still owe some $25,000 out of about $42,000 for this degree, and I am only 18 months in. I was actually advised by the last call from the school - before the last voicemail - to put off my next class (my 2nd residency!) to allow the financial aid money to "catch up". This is not ok, and I am very disappointed with these "changes".

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    Response from University of Phoenix
    Hi Jennine, this is concerning to us and we'd like to offer support where we can. Please feel free to send us an email to UOPXSocial@phoenix.edu with additional details and your contact information so that we can escalate this for you. Thank you.

    -Leann, Community Manager

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    Reviewed Feb. 27, 2025

    LDR 726 is not an eight week course and bias to the working student that has a full time job. This course requires an assignment every week of 1000 to 1400 words, an interview with an individual, PowerPoint, an Excel survey, and a business survey. This course is designed for an adult student drop it and fail. The individual who designed this course never took it or one like it. T

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    Response from University of Phoenix
    Hi David, we're concerned to learn about your experience and we'd like to offer support where we can. Please feel free to send us an email with your contact information and any additional details so that we can look into your feedback. Thank you.

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Feb. 27, 2025

    I could not be more disappointed with my time at University of Phoenix. I went for the bachelor's in accounting program online and had nothing but issues. I wanted to take extra courses on the Study.com site they recommended so I was taking them and thought I was doing great. My counselors and advisors would call to check up on me and never said a word about how I was taking the classes twice. It was about two classes in on Study.com that I realized I was learning the same material. I called and they finally admitted they messed up my scheduling. It took WEEKS of phone calls to resolve this.

    They only gave me a refund for one class and told me to watch to make sure the classes don’t overlap again. Excuse me? Isn’t that what you are getting paid for? To schedule classes for me? To get the refund was a nightmare and a huge fight to get what was promised to me. You can email teachers with questions and they never respond. The teachers probably don’t even exist. The program was awful and you honestly don’t learn much of anything based on how it is set up. I was already most of the way through and I didn’t want the hassle of transferring to a real school so I finished out my program. They only care about taking your money.

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    Response from University of Phoenix
    Hi Ashley, we find this extremely concerning and we'd like to look into this as soon as possible. Please send us an email to UOPXSocial@phoenix.edu with your contact information and any additional details. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 27, 2025

    My experience has been steady and fluid. Instructors have been engaging. I have always respected and love the flexibility. I love the learning space we have. The material is challenging but easy to follow. The learning environment is thought provoking. My learning peers are quite smart and motivated. One day I am looking forward to also instructing classes. As an UOPx alumni. Thank you!

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    Response from University of Phoenix
    Hi Latrina, we're thrilled to hear that you feel challenged and supported throughout your journey. It's important to us to provide the balance and flexibility that you deserve. We're wishing you well in your next steps!

    -Leann, Community Manager

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    Sales & Marketing

    Reviewed Feb. 27, 2025

    My experience with this university was awesome and a positive experience. I have completed my associate, bachelor's and master's degree with ease and learned a great deal. The master's program was my most favorable experience and it landed me two promotions. The programs does prepare you for the workforce!

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    Response from University of Phoenix
    This is incredible news, Chaunte! A 3x Phoenix and two promotions!? You're a Phoenix on fire. Congratulations on all your success!

    -Leann, Community Manager

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    Punctuality & SpeedMaintenance

    Reviewed Feb. 27, 2025

    The classes are fine, but Bibliu makes classes almost impossible. The narrator function is atrocious, slow, annoying, and does not even follow punctuation often taking long breaks in the middle of a sentence. And I am unable to utilize a 3rd party narrator due to the security/copy restrictions. As someone with vision problems and ADHD, it is often hard for me to complete my reading assignments.

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    Response from University of Phoenix
    Hi Joshua, we're concerned to learn this and we'd like to offer support where we can! Please reach out to us directly at UOPXSocial@phoenix.edu with additional details and your contact information so that we can assist you further. Thank you!

    -Leann, Community Manager

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    StaffHonesty & Transparency

    Reviewed Feb. 26, 2025

    Before the last few weeks, I would have given UOP 5 stars without hesitation. I'm at the point where I need to find preceptors for my clinicals, which has been a disaster so far. The first clinical is psychotherapy. UOP has placed rules stating it has to be with certain credentials and at least where I live in Ohio, this is not common at all!!!! I'm so disappointed because I have found amazing people willing to take me on as a student, even in my own community so it should be such an exciting time but it isn't. When I reached out to the clinical liaison I was lied to and told most students have found preceptors already. I'm in a group chat with most of the students in my class and almost all are having the same difficulty. What's worse is that the Ohio Board of Nursing doesn't have this stipulation. This is a decision UOP made own it's own. I have no idea what to do from here.

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    Response from University of Phoenix
    Hi Tara, we're concerned to learn about your experience and we'd like to support you as best as we can. Please send us an email with your contact information and additional details so that we can escalate this for you. Thank you.

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Feb. 26, 2025

    I have NEVER felt so supported by an educational staff in my life... At UOPX, The Advisors are compassionate and understanding.. The professors are patient and knowledgeable, and know how it is to have to juggle life and work and home all at once... I'm only partly into my freshman year.... BUT CAN'T WAIT TO SEE WHAT THIS JOURNEY HAS TO OFFER!!! ⭐⭐⭐⭐⭐

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    Response from University of Phoenix
    Hi Stephanie, this means the world to us! Our faculty and staff truly want to see our students soar to reach their goals. We're wishing you all the best as you continue to move forward in your program!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 26, 2025

    I have done all of my college at University of Phoenix, and I am currently in my Master's program to be a counselor. I like that I can do school at my pace. I like that the faculty and advisors try to be available and approachable and deliver on the graduate school experience. They also help students with job placement after graduation. I recommend everyone to UoP.

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    Response from University of Phoenix
    Hi Tara, we're happy to hear that you've continued your educational journey with us! We're wishing you all the best in your next steps. We know you'll make such a positive impact in your community.

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 26, 2025

    I had one of the best experiences with the University of Phoenix. The instructors are really great, and they also have great accommodations for people in need. I highly recommend this school for anyone especially people with kids the hours are very flexible, and they have a great support system. I have been on the dean's list since school started, and I am very excited to be the first family in my generation to graduate from college. I am very proud of all the hard work I have accomplished. I never thought that I would make it to where I am.

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    Response from University of Phoenix
    Hi Teairra, this made our day to see! We're happy to know that you're utilizing your resources and feel that the programs are flexible. Congratulations on consistently making the Dean's list! We're proud of you for working hard towards your goals and we can't wait to celebrate with you being the first in your family to graduate. Keep soaring!

    -Leann, Community Manager

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    PriceStaff

    Reviewed Feb. 26, 2025

    I have access to a comprehensive digital library, online math and writing assistance, tutorials, and technical support. The university offers opportunities to earn college credit for work and life experiences through a Prior Learning Assessment (PLA), which can help reduce the cost and time required to complete a degree. Overall, the University of Phoenix aims to provide personalized support and resources to help students succeed in their academic and professional goals. I personally enjoy my time spent learning with the University of Phoenix.

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    Response from University of Phoenix
    Hi Heather, we're thrilled to hear that you're utilizing our resources and Savings Explorer tools! We're happy to hear that you truly feel supported in your program, it means the world to us to see our students soar. Thank you for your review.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 26, 2025

    I would recommend Mr. Steve ** class to any one of my friends. He was always there to answer any questions or concerns that I might have had with my assignments. He would also explain certain things that was missed or not cleared in the assignment and would ask if there was something that he could help with.

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    Response from University of Phoenix
    Hi Jennifer, we're so glad to hear that you've had such a positive experience with our faculty. Thank you for your recommendation, it means a lot!

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedOnline & AppEase of Use

    Reviewed Feb. 26, 2025

    I’ve had a great experience so far. The website is easy to navigate & I love that. I recently got invited to join the NSLS & I am excited about it. I can’t wait until I graduate, as I will be the first from my family to graduate college! The communication from the teachers is top tier & clear expectations are set from the beginning.

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    Response from University of Phoenix
    Hi Amber, congratulations on your NSLS nomination! We can see how hard you're working to reach your goals. What an amazing accomplishment it will be to be a first-generation graduate. We're so proud of you, keep up the great work.

    -Leann, Community Manager

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    Customer ServiceTimeliness

    Reviewed Feb. 26, 2025

    My overall experience with this school hasn’t been the greatest. I have a chronic illness and was back and forth from the hospital for months, the school did not approve my accommodations although I applied multiple times with no response. I had to keep calling in order to get it approved. Which resulted in a withdrawal and having me pay $465 dollars. I don’t agree with the decision and even asked if I could retake the class at the end of my cycle which was rejected

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    Response from University of Phoenix
    Hi Alexis, this is extremely concerning to us and we'd like to support you as best as we can. Can you please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu so that we can look into this as soon as possible? Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 26, 2025

    I was extremely nervous to go back to school. It was intimidating being an older student and out of school for 8 years. Having said that, I have had nothing short of support and guidance through this program. The instructors were responsive and supportive. The classes were accelerated and challenging. I am so excited to graduate and happy with my experience here at UOPX

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    Response from University of Phoenix
    Hi Laura, we're thrilled to hear that you've settled into your educational journey. It can be challenging at first, but we're so glad to hear that you've felt supported. We can't wait to celebrate you and your achievements!

    -Leann, Community Manager

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    Customer Service

    Reviewed Feb. 19, 2025

    I have so far enjoyed being in school. Yes it does get hard with two jobs, family and just life but I'm doing. The only thing I do dislike is the financial aid sections of the calling some of the people as nice but you do get some that just seem a little aggravated your calling. Overall I would and have recommended to people to attend University of Phoenix.

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    Response from University of Phoenix
    Hi Trina, we truly appreciate your honest feedback! We're proud of you for balancing school, work, and life. It can get challenging, but you've got this. We're rooting for you!

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 17, 2025

    I am a Phoenix; I started my relationship with Phoenix back in 2010. I have had my rough patches with school but the support that I received gave me that second wind of energy. May 30th, 2015 I received my BAS in Human Service Management and on May 30th, 2025, I will receive my master's in psychology. Thank you for the educational experience.

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    Response from University of Phoenix
    We're so inspired by your educational journey! We're proud of you for working so hard to reach your goals and we're honored to be a part of your success. Congratulations, we're wishing you all the best in your next steps!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 14, 2025

    I appreciate the opportunity to share my experience with the University of Phoenix. Overall, taking courses was a great experience. The structure of the courses, accessibility of materials, and support from instructors contributed to a positive learning environment. However, I did face some challenges along the way. During my coursework, I fell ill and had to take a sabbatical. Unfortunately, I was required to complete my current week before stepping away, which impacted my ability to perform at my usual level and ultimately led to a lower grade. While I understand the need for structure, it was a difficult situation that I wish had more flexibility.

    Additionally, my experience with the Teams portion of the course was disappointing. I was the only active participant on my team, while my peers did not contribute. Despite raising the issue with my instructor, I was informed they could do nothing about it. While I did receive full marks for my participation, the lack of accountability for group work made the experience frustrating. Despite these challenges, I still value my education and appreciate the experience. Thank you for the opportunity to provide feedback.

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    Response from University of Phoenix
    Hi Troy, thank you for sharing your experience. We're glad to hear the course structure and instructor support were helpful. We understand your concerns about flexibility and team dynamics and appreciate your feedback. We're always looking for ways to improve. Wishing you the best in your continued journey!

    -Allie, Community Manager

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    MaintenanceStaff

    Reviewed Feb. 14, 2025

    So far everyone has been extremely helpful. Would not be in school without the support of tech support. The classes hard, but broken down for easier to understand. I take 1 class at a time and use all available resources. Would recommend this school to anyone going back to school.

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    Response from University of Phoenix
    Thank you for sharing your experience! We're thrilled to hear that tech support and resources have been helpful and that you're finding the classes manageable. We truly appreciate your recommendation!

    -Allie, Community Manager

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Feb. 14, 2025

    The biggest value that I received from the University is the feedback I got from the professors. Being in the industry for 25 years, the feedback on current and emerging technology was invaluable. The information that I have from my tenured experience in the IT field needs that type of reflection, consideration of alternative ideas, and direct feedback from what I'm thinking and what I produce in the assignments. It guides me into thinking a different way with my current knowledge, the new information, and content I receive in this Master's level curriculum. Although there was a miscommunication that the Academic office admitted, they also said that issue almost never happens. They entered my original starting date in 2023 and then stated that no courses were actually generated under my profile when I went to start courses. The rest of the process was mostly fluid.

    There was a little discrepancy when talking to each employee in Admissions in their understanding of what I needed to give to my company to show official grades, prior to graduation. This minor explanation or posting what the higher level Admissions staff stated to get me the official information I needed was not a big deal. But just for feedback, the rest of the admissions may need to know what the higher level admissions was already of. Again this is minor. I needed that official email sent rather than me being able to do any of that process myself. Again this excludes getting my grades once I graduated. That I could do myself. But again, the feedback from the technical teachers is invaluable and a great educational encounter that has guided my thinking about my career in a different and certainly more positive way.

    Also, the 2nd term course advocate (I can't remember their title for life of me LOL), was very supportive in informing me of deadlines while dealing with a lady with a very checkered past that was affecting my son's life. So, that topic slowed me down in the 2nd and 3rd terms. The faculty person that supports us with general college procedural stuff in the 2nd term was very supportive once he understood what I was saying. Also the teachers didn't hold a grudge against me for the time I couldn't use in parts of the semester when I had to go to court as Plaintiff to keep my son safe. So, that was really helpful and helpful to graduate. I didn't get any special treatment and didn't want any. It was just refreshing that the instructors didn't hold that against me. They just continued to give great technical feedback. That was ideal and the way I view the University of Phoenix. Thank you very much!!

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    Response from University of Phoenix
    Thank you for sharing your experience, Ronald! We're glad to hear that the feedback from the instructors and the curriculum have helped you grow and reflect on your knowledge. We appreciate your understanding regarding the miscommunication, and we're happy to hear that the rest of the process has gone smoothly. Wishing you all the best in your upcoming courses.

    -Allie, Community Manager

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    Customer ServiceTechStaff

    Reviewed Feb. 14, 2025

    I have been very pleased with the whole process here. Professors and staff have been very helpful and followed up with me consistently. I will recommend UOP to others. Accounting has been very helpful and worked with me whenever I have needed it. I went to UOP over 25 years ago when they had a small campus in Provo Utah. My experience there was the reason I came back to get an MBA.

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    Response from University of Phoenix
    Hi Cary, thanks for sharing your experience! We’re glad to hear the support from faculty and staff has been helpful. We appreciate your recommendation and wish you the best with your MBA!

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 14, 2025

    I feel my classes do not challenge me enough. Also I have 35 year experience as a lab analyst. I could probably teach a class. I need this degree so I can move home to Idaho to take care of my mom. I should have had it 30 years ago.

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    Response from University of Phoenix
    Thank you for sharing your feedback. We understand your concerns and appreciate the wealth of experience you bring to the program. If you’d like to discuss ways to better align your coursework with your goals, feel free to reach out to your Academic Counselor. They are here to help support you. If you wish to share more about your experience please email us directly at UOPXSocial@phoenix.edu. Thank you!

    -Allie, Community Manager

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    Rates

    Reviewed Feb. 13, 2025

    My experience so far at the University of Phoenix has been wonderful and life changing for me! I have truly grown as a person and my whole life has changed for the better as well! I would definitely recommend the University of Phoenix to anyone who was interested in getting back into school!

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    Response from University of Phoenix
    We're thrilled to hear that your experience has been so transformative! Thank you for sharing your journey and for recommending us—we appreciate you!

    -Allie, Community Manager

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    Customer Service

    Reviewed Feb. 13, 2025

    I did not enjoy the last class I took due to the biased facilitator named Betti **. I also did not like that certain students only replied to my post to hurry up and beat the clock. It is not positive learning environment for me personally. I've include some examples below.

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    Response from University of Phoenix
    Hi Tierra, thank you for taking the time to leave this review. We’re always looking for ways to improve, and we want all our students to have a positive learning experience. If you'd like to share more, please email us directly at UOPXSocial@phoenix.edu. Thank you!

    -Allie, Community Manager

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    Customer ServiceTechLoan Process

    Reviewed Feb. 13, 2025

    I went to University of Phoenix back in 2012 when they had a campus here in Las Vegas Nevada. I was disappointed to find out there was no campus when I came back in 2024; however, my experience has been positive even though I can't make those meaningful connections like I did back in 2012. They recently made changes to how assignments are submitted and I find it discouraging. I would like to be able to focus more on the actual assignment rather than how to submit the assignment. I finished the class and had roughly 2 weeks before the next class started.

    After a few days I received an email letting me know that I was at risk of being dropped, followed by an exit email with instructions on how to repay my student loans. I did not appreciate this especially since there was nothing I could do since there was no class. Other than these few hiccups I have had a very positive experience. I get more assistance from IT than I do my instructor and I say this because if I'm unable to submit an assignment successfully there is no use in doing the assignment. I would have flunked out by now without the support of IT. I enjoy being in a physical class and online learning has definitely been an adjustment, but it gives me the opportunity to work at my own pace, learn time management and work independently.

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    Response from University of Phoenix
    Hi Debra, thank you for sharing your experience. It's great to hear that overall your experience has been positive, and we're glad our Tech Support Team has been helpful. We appreciate your feedback regarding the assignment submission process and communication.

    -Allie, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 13, 2025

    I am happy that our enrollment representative call us to check in on us. But my representative would call excessively, most of the time I was called someone else's name and he really was not aware of my courses. I think calling once a week is more than enough not daily and even on Sundays, especially bright and early. Other than that my experience with UOP has been great. Other people I have spoken to have been very helpful and have been understanding of my requests.

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    Response from University of Phoenix
    Hi Miriam, we appreciate your feedback and take this seriously. Please send your contact information to UOPXSocial@phoenix.edu so we can direct your concern to the appropriate department. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 13, 2025

    I have been attending the UOPX for a while now and I have to say that I love it here. The instructors are amazing people they help you get through the things that you are having trouble with no matter how many questions you ask there are there to help. And if you still don’t get the gist of the assignment you always have the library or the student help center. So there’s always help when ever you need it.

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    Response from University of Phoenix
    Thank you for sharing your experience! We're thrilled to hear that you’re enjoying your time with us and finding the instructors and support resources helpful. Wishing you all the best in your up coming courses!

    -Allie, Community Manager

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    Customer ServiceStaffTransparency

    Reviewed Feb. 13, 2025

    The professor are very polite and transparent and available when you are having trouble, will help you and give you details accordingly to the class, my academic counselor called me about once a week to check on me and tell me how I'm doing in class and keep up the good work and ask if I have any questions

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    Response from University of Phoenix
    Thank you for sharing your experience! We're glad to hear that your instructors and academic counselor have been supportive and helpful. If you ever need anything, we're here to help!

    -Allie, Community Manager

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    Customer ServiceCoverage

    Reviewed Feb. 12, 2025

    This course was not a pleasant experience for me. I was passing the quizzes but not the assessments. The tests were laid out by scenario and you had to answer correctly how you would respond in the scenario and it was preheated by points for whatever your selection was. There are many ways to properly communicate business effectively so it was an unfair scale. Most of the material was irrelevant and none of it covered in the exams. I would better find a way to showcase skills and knowledge within the same topics provided and test on the information gone over than hypotheticals.

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    Response from University of Phoenix
    Hi Taylor, we're disappointed to learn about your experience in your course. If you'd like to share additional details regarding your experience, please send us an email to UOPXSocial@phoenix.edu. We also suggest completing the end of course survey. Thank you for sharing your thoughts with us.

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 12, 2025

    The program is decent and for the most part you get what is presented. However, a major part of the pull for this program is the "do it on your own time" messaging that makes it great for those who have full-time jobs. However, there is a decent amount of group work in this program that does not truly allow students to complete work on their own time. The group work did not add value to the class in my opinion but just made it more frustrating. It was also frustrating that it strayed from the flexibility that I was specifically promised when I chose this as my program.

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    Response from University of Phoenix
    Hi Rachel, thank you for sharing your honest feedback with us. We're always looking for ways to improve the student experience. If you'd like to share any additional details, please feel free to do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    My academic experience so far has been extraordinary; however, my financial help has been less than unremarkable; I had a pretty big surgery yesterday... an external wire fixator’ was attached to my left leg and I'm to be NON WEIGHT BEARING for the next six months... I had to borrow money from people to buy a wheelchair (that’s embarrassing!) because my grant hasn’t been sent to me; I don’t understand the hold-up.

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    Response from University of Phoenix
    Hi Shannon, we're extremely concerned to hear this, we're wishing you a speedy recovery and sending our positive thoughts your way. We'd like to help offer support in any way that we can. Please send us an email with you contact information to UOPXSocial@phoenix.edu so that we can look into this for you. Thank you.

    -Leann, Community Manager

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    Customer Service

    Reviewed Feb. 12, 2025

    Finance office is a joke. Melissa ** is the only one in that office that is any good. The school pisses people off and don't like what the students say at that point. The guy Rickey only calls it emails when the school wants something. I have had nothing but trouble from day one. If I didn't truly want this degree I would have already dropped.

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    Response from University of Phoenix
    Hi Quinn, this is extremely concerning and we'd like to look into this for you. Please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 12, 2025

    I like most things however the one class every 5 weeks is not challenging. I would love to take multiple classes at one time. I just think that there needs to be something more stimulating. Also maybe offer something where you can test out of certain subjects. That would be wonderful. I love everything else though. Thank you so much for taking the time to ask.

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    Response from University of Phoenix
    Hi Jessica, thank you for your feedback! Please work with your Academic Counselor and finance department to discuss doubling up on classes or utilizing alternative credit options to potentially save time and money on your program. We hope this helps! We appreciate your review.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    My experience at UOP was very very good, the instructors I had were awesome. The different resources that they offer us as students were amazing. Everything was so excellent that I will be returning in April to get a degree in Bachelors of Science in Health Administration. So I am very excited about that.

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    Response from University of Phoenix
    We're thrilled to have you in our Phoenix family, Jovita! We're excited to welcome you back in April to support you in continuing your educational journey. You've got this!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    The classes need to be more understanding for lame person. Instructor should have video explaining and have optional textbook. Online book should be printable. Some classes should be longer than 5 weeks. Programming should be taught from the beginning and use what mostly likely use in the field. Need offer more tutoring and easy way for people to get mentorship.

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    Response from University of Phoenix
    Hi Karl, we truly appreciate you taking the time to provide your honest feedback. We'd like to learn more about your experience. Please feel free to send us an email with additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    The application process was easy and the student support services were very friendly and helpful with all my questions. The professors genuinely want to see students succeed and provide great feedback to make that happen. Even the financial aid office reached out to make sure that I understood the process. Every point of contact wants to ensure the best experience for the student.

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    Response from University of Phoenix
    Hi Victoria, we're glad that you feel this way. We truly want to support our students in reaching their goals. We're happy to help! Thank you for taking the time to provide us with feedback.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    This school has been very great and understanding and extremely helpful. I was struggling for a bit and instead of knocking me down, they were kind and patient enough to help me figure things out and get back on track for my success. I wish I knew about this school sooner in life.

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    University of Phoenix
    Response from University of Phoenix
    Hi Isaac, we're always here to offer support when you need it. We're glad to hear things are looking up and moving forward for you. You've got this!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    The Public Health program has been nothing short of amazing. Dr. ** and her entire team provide amazing feedback and constructive help. Ms. **, Dr. **, Mr. **, and Dr. ** work collectively to ensure students understand all concepts of public and community health. I am glad I chose to come back to UoP to pursue my graduate degree.

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    Response from University of Phoenix
    Hi David, thank you so much for taking the time to leave your feedback regarding your instructor. We're thrilled to hear that you felt supported in your program and that you feel welcomed in the Phoenix community!

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2025

    Easy to follow and the instructor was always available to answer any questions. A couple of times I needed some assistance with submitting an assignment and the instructor got back to me quickly and guided me through the process. Her instructions were clear and easy to follow. I was able to submit my assignment on time and received full credit.

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    Response from University of Phoenix
    Hi Christie, we're happy to hear that your instructor was so supportive. Please don't hesitate to reach out if you need anything, we're here for you!

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 12, 2025

    My great experience attending classes with UOP is marvelous. It has been a blessing great opportunity for me to continue my education. I want to thanks UOP for giving me this chance to show myself improve that I can earn my master as well maintain good grades. I’m enjoying the professors as well the classmates in different courses.

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    University of Phoenix
    Response from University of Phoenix
    Hi Tiffany, we're inspired by your hard work and determination to achieve your goals! Keep soaring, you're doing great. Thanks for the review!

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Feb. 12, 2025

    It’s been overall a great experience earning two degrees with University of Phoenix. You do have some teachers who are unnecessarily extremely strict in requirements and refuse to give you 100% but other times, you have great teachers who are more than willing to help with any and all questions. This can’t be avoided wherever you go but I will say, the University excels in communication and makes sure you have all the resources necessary for school and to be successful. I love the flexibility that’s allowed in the program as a single mom with a full time job in school full time as well. Many other schools do not give any flexibility in their programs and this worked best for my life and will benefit many other people to come!

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    Response from University of Phoenix
    Hi Brianna, we're more than happy to support you in reaching your goals. We understand how important flexibility is for success. Thank you so much for taking the time to let us know how we're doing. It means so much to us!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    Being a young mom and pursuing a college education is a challenge, but this university has given me a renewed sense of purpose. From the moment I enrolled, I felt supported and valued, even as an online student living states away. The sense of belonging this school provides is incredible—I don’t feel like just a number; I feel like a true member of the community. The professors and support staff have gone above and beyond to make learning accessible, flexible, and engaging, allowing me to balance my education with motherhood. The encouragement and resources available have reassured me that my dreams are not only valid but achievable. Every class, every interaction reminds me why I started this journey, and I no longer feel alone in it. This school has made the impossible feel possible, and for that, I will always be grateful.

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    Response from University of Phoenix
    Alyssa, we admire all of the hard work and dedication that you're putting in to further your education for yourself and your family. We're so proud of you and know that you'll do an amazing job as you finish out your program. Keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    I earned both my bachelor’s and master’s degrees from the University of Phoenix, and my experience was highly rewarding. The flexible, online learning environment allowed me to balance my education with my professional and personal responsibilities. The courses were structured to encourage real-world application, making the learning experience both practical and engaging. The faculty, many of whom were industry professionals, provided valuable insights and support throughout my academic journey. Additionally, the collaborative learning model fostered meaningful discussions with classmates from diverse backgrounds, enriching my perspective. Overall, my time at the University of Phoenix equipped me with essential skills, knowledge, and confidence to advance in my career.

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    Response from University of Phoenix
    Adrianne, we're thrilled to learn that you've had a wonderful experience from the instructors, to the content, and application. We're wishing you all the best as you move forward and achieve your goals. You've got this!

    -Leann, Community Manager

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    Reviewed Feb. 12, 2025

    Great school with fabulous instructors. Love the short 5 week classes and the accommodations that I'm granted. Would definitely recommend to show who wants to further their education. Always a joy to attend class and be able to do it on my time. Would like to see different electives available.

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    Response from University of Phoenix
    Hi Melissa, we're thrilled to know that you're enjoying your overall experience! Please feel free to contact your Academic Counselor regarding switching out your electives. We're wishing you all the best in your program!

    -Leann, Community Manager

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    Billing

    Reviewed Feb. 12, 2025

    I wanted to change my program major after completion of the first 2 classes I took and was told to set up a payment plan and I did. I was told I would be able to as soon as I did that then after I did that my financial aid came In And was applied to several classes I won’t be taking due to my program change. I feel like my money is being stolen.

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    Response from University of Phoenix
    Hi Victoriana, we're concerned to learn about your experience and we'd like to look into this further. Can you please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 9, 2025

    Attending UOP was a very rewarding experience! I had professional instructors, who were fair & very helpful. I acquired a degree in an area I was originally not familiar with. But the professors taught well & were knowledgeable in their field. It helped me learn a lot about an area I was previously intimidated with.

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    Response from University of Phoenix
    We're thrilled to hear about your overall positive student experience. Thank you so much, Sonya!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 4, 2025

    Overall, the program is solid, and the professors are great. I wish more would be done to help us get internships. The career center and online networking system are there, but they aren't the assets that I was hoping for. The UoP network is massive, but that also makes it impersonal for online students. I think adding an internship option would take this program to the next level.

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    Response from University of Phoenix
    Hi Brigette, thank you for your honest feedback. We're always finding ways for our students to stay connected. We host monthly study sessions for our students to learn, motivate, and grow together. Our next one is February 20th, we hope you'll join us: Facebook.com/events/1487839885241496/?active_tab=discussion. We hope to improve the student experience for you moving forward. Please feel free to email us with any additional details you'd like to share at UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    Reviewed Feb. 4, 2025

    My experience so far has been positive, thought-provoking and supportive. I enjoy the feeling of taking steps to reach my goals with the assistance of my faculty members, peers, and family. I am growing and learning so much throughout my courses and my confidence has enhanced. I am learning how navigate life's changes and accepting the challenges that come with it.

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    Response from University of Phoenix
    This is incredible news to hear, Krystal. We're proud to learn that you're enjoying your program and progressing towards reaching your goals with our support. We're wishing you all the best as you continue to soar!

    -Leann, Community Manager

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    Sales & MarketingStaff

    Reviewed Jan. 31, 2025

    The program has been excellent and very applicable to my professional and personal lives. The professors are very responsive, helpful, and understanding of working professionals and how school and work affect each other! There's a lot of resources that are beyond that of a traditional university such as check ins from advisors, career development both in the program and after, and the fact that a lot of employers are partner to give tuition discounts. I would definitely recommend anyone to try a UoP program!

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    Response from University of Phoenix
    Hi Martin, we're thrilled that you're utilizing our resources to support your educational and professional goals. We're wishing you well in your next chapter, we know you're going to do great! Thank you for your recommendation, we appreciate it.

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 30, 2025

    UOP helped me get my bachelor's degree and now my MBA all while working 50+ hours a week. You shouldn't be forced to do hybrid or on campus to better yourself. Working professionals need online in order to get their degrees. The ways of old are done and online only options should be at every university. Thank you UOP.

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    Response from University of Phoenix
    Hi James, we're thrilled to hear that you've felt supported throughout your journey. We understand how important flexibility is for our students. Thank you for sharing how we've made an impact on your education.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Jan. 30, 2025

    The academic advisor was very rude and matter of fact. The school continues to disappoint me and I will be glad to part ways. I would not recommend to anyone. I would like to discuss this matter further with an academic supervisor. I can be reached at ** any day or time.

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    Response from University of Phoenix
    Hello LaTease, we're extremely concerned to learn about your experience and we'd like to support you by getting you over to an Academic Counseling Manager. Can you please send us an email to UOPXSocial@phoenix.edu with your contact information and any additional details? Thank you.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Jan. 30, 2025

    My experience is exceptional. I have a great support team at the UoP. I would gladly recommend this University. This is my third degree at the University of Phoenix. The course is meeting my day to day work experiences. The faculty and staff ensure that they respond to all my need in a timely manner and the guidelines for the classes although can be challenging, helps me to learn at a higher standard that I appreciates.

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    Response from University of Phoenix
    A 3x Phoenix!? Look at you go! We're proud of you and your progress and we're happy to support you in your full educational journey. Thank you, Adassa!

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Jan. 30, 2025

    I'm currently getting an associate's degree in criminal justice. I decided to go back to school after my first career ended due to injury. I have been learning so much and the course curriculum helps you stay on track and on a schedule. This school makes sure that they do NOT set you up for failure.

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    Response from University of Phoenix
    Hi Cheryl, thank you for taking the time to leave us a review. We're proud to know that you're having a positive experience in your program!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I would recommend the University of Phoenix to anyone that is seeking an initial teacher certification. My experience with the college has been awesome. Further, I feel fully prepared to take on the role of classroom teacher. The instructors are knowledgeable in my field. Ashly ** and Tsega were amazing in assisting me with any needs that I expressed.

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    Response from University of Phoenix
    Hi Kenneth, we're thrilled to learn that you've had such a positive experience. We're wishing you all the best in your next steps. We know you're going to make such a positive impact on your community. Congratulations!

    -Leann, Community Manager

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    PriceStaff

    Reviewed Jan. 29, 2025

    I have enjoyed learning about all of the different subjects like finance, computer science and writing. The instructors, staff and support are great and always helpful and fair. I also like that University of Phoenix is a nationally accredited school, it makes my future degree worth more because I can use it anywhere in the U.S.

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    Response from University of Phoenix
    Hi Christopher, thank you for your feedback! We're happy to learn about your overall positive experience. We're wishing you all the best in your journey!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I've had a great experience at the University of Phoenix. I highly recommend the university to friends or family looking to expand their education. The instructors are very hands-on and helpful with questions and concerns. I also felt a lot of support from other university employees when I applied for my MPH and while working out my field experience.

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    Response from University of Phoenix
    Hi Mary, we truly want our students to succeed and reach their goals. We're happy to learn that you feel this way. Thank you for your recommendation!

    -Leann, Community Manager

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    Reviewed Jan. 29, 2025

    I am getting my degree in cyber security, I have enjoyed each course and I am extremely pleased with the support that I am receiving. I would definitely recommend to anyone to attend the university. I will continue on to achieve my bachelor's degree. They have made it so easy to get each course done and to make it easy to follow.

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    Response from University of Phoenix
    Hi Nancy, we're thrilled to learn that you're interested in continuing your education with us! We love having you in our Phoenix family.

    -Leann, Community Manager

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    Reviewed Jan. 29, 2025

    I really have enjoyed this course, it has taught me so much that I didn't know about disease. I recommend any student to take a course in health and disease to learn about the different diseases and their symptoms. Getting my degree in Health administration teaches me a lot to know about the field.

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    Response from University of Phoenix
    Hi, Marilyn! We're so glad that you're learning a lot and applying your skills and knowledge. Keep up the great work!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed Jan. 29, 2025

    I’ve loved attending University of Phoenix but I’ve been really irritated since I was told I had to turn in my high school diploma, even though I was already enrolled in classes and now it’s been turned in & I’m still waiting because my account is on hold and I currently do not have an upcoming class.

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    Response from University of Phoenix
    Hi Kiasha, we're disappointed to learn about your experience and we'd like to offer support where we can. Please send us an email to UOPXSocial@phoenix.edu with your contact information and additional details so that we can send this to the appropriate department to assist. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I found the University of Phoenix to be a very excellent and sociable university. I am proud to be associated with this university. It has given me a different outlook on life. Being 69 years old, I thought it would be impossible but the university made it possible for me to understand and take pride in who I am as a student. My academic counselor, Keegan has been exceptional as well as the other professionals. Thank you for giving me the opportunity to excel to a higher level in education. God bless the University of Phoenix. I look forward to my graduation in June, 2025.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jacqueline, we're proud to know that you've had such a positive experience with our staff and specifically, Kegan. We will be sure to pass on your kudos! Age is just a number, we're proud of you for following your goals. Keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    My doctoral experience at UOPX was a transformative journey that deeply immersed me in the field of Management specifically, Organizational Leadership and Decision-making, allowing me to develop a comprehensive understanding of complex theoretical concepts while simultaneously honing my research skills through rigorous empirical investigation.

    While challenging at times, the process of designing, conducting, and analyzing my research project, culminating in a dissertation on exploring leadership practices in Liberia, fostered a profound sense of intellectual growth and afforded me the ability to contribute meaningfully to the academic discourse within my field. The close mentorship from my commettee members, played a pivotal role in guiding my research trajectory and shaping my critical thinking abilities.

    The faculty and staff members consistently demonstrated a high level of dedication and professionalism, providing me with excellent support. Their responsiveness to inquiries, proactive approach to problem-solving, and commitment to maintaining a positive online environment are particularly noteworthy. Overall, the faculty and staff members played a crucial role in facilitating a smooth and enriching learning experience for me. I am proud to be a Phoenician!

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    Response from University of Phoenix
    Eileen, we're inspired by your dedication and passion to your studies. We're thrilled to know that you've learned a lot and built on your skills throughout your program. We admire your hard work and we truly appreciate you leaving your in depth feedback. Thank you so much, we're wishing you all the best in your next chapter. We know you'll continue to soar to great heights!

    -Leann, Community Manager

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    Reviewed Jan. 29, 2025

    My experience of my journey with my online schooling has been satisfying because I had doubt navigating, because I wasn't computer savvy, now I can say that this experience has taught me to never doubting myself and stay determine to keep moving forward. I'm happy that I started and never gave up on myself because all I have myself is myself

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    University of Phoenix
    Response from University of Phoenix
    Hi, Christina. We're so happy to hear that you believed in yourself and followed through to reach your goals! This is what it takes to learn and grow. We're proud of you, keep soaring!

    -Leann, Community Manager

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    Reviewed Jan. 29, 2025

    I have learned a lot in this course. I first earned a bachelor's degree and got a job as an online tutor. Now, I am developing a course in English as a Foreign Language (TEFL). The principles and practices I am learning in my final class will be implemented in my TEFL course. Thank You University of Phoenix

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    Response from University of Phoenix
    Derreck, we're thrilled to see that your hard work has truly paid off. We know you're going to make such a positive impact in your next steps. We'd love to learn more about you and your journey. If you're interested in sharing more, please send us an email with your contact information to UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    Reviewed Jan. 29, 2025

    I’m pleased with my education and take full responsibility for my actions. As a working adult, I have been able to make the necessary adjustments to invest time in my education. The University of Phoenix has supported my efforts to advance my career path. For that, I am eternally grateful.

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    Response from University of Phoenix
    Carlette, we're so proud of you for your hard work and dedication. Time management is the key to success. Keep up the great work!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    My experience with the University of Phoenix has been nothing short of amazing. As a first-time college student, I chose to pursue a Bachelor’s degree instead of an Associate’s, and I have no regrets. The support from instructors and academic advisors has played a crucial role in my success, helping me maintain a 3.88 GPA. Every instructor has been dedicated, providing valuable feedback and guidance that have helped me grow academically and professionally.

    The flexibility of the online platform has allowed me to balance my education with my career, making it possible to achieve my goals without feeling overwhelmed. The coursework is engaging, and the instructors truly care about student success. Their encouragement has given me the confidence to push forward and excel in my studies.

    I highly recommend the University of Phoenix to anyone considering higher education. The commitment of the faculty and staff to student success is evident in every aspect of the program. If you are looking for a university that provides strong academic support, flexibility, and a structured learning environment, this is the place to be. My experience has been rewarding, and I look forward to continuing my journey toward earning my degree.

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    Response from University of Phoenix
    Hi Princella, we are blown away by your feedback! Thank you so much for taking the time to detail your positive student experience. We're thrilled to hear that you've done exceptional in your program! Our faculty and staff are proud to support you in reaching your goals. We're wishing you all the best in your next steps! Keep soaring.

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2025

    My experience working towards both my Bachelor's and Master's has been phenomenal. The staff were extremely helpful and put my mind at ease when I had self-doubt that I could do this. Being able to do my courses completely online has made it an attainable goal for working parents such as myself. If it wasn't for the flexibility in scheduling, accessibility to resources, opportunity for personalized learning, I could not be where I am today, just months away from earning my Master's. I am so grateful for the opportunity to go through this journey and I would encourage any working parent/individual to do it.

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    Response from University of Phoenix
    Hi Connie, we're so thrilled to hear that your programs went smoothly for you! We understand how important flexibility and balance are when choosing a school that's right for you. Thank you so much for your incredible feedback. We appreciate you!

    -Leann, Community Manager

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    Reviewed Jan. 29, 2025

    I can say that I'm so glad with the choice that I made to try again at the University of Phoenix, like it's been nothing but a dream come true to be able to go back to school and do nothing but continue to move my feet forward for the next big adventure with getting a degree.

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    Response from University of Phoenix
    Hi Mariah, we're so proud of you and your hard work and progress. It makes us smile to know that you feel that you made the right choice. Thank you!

    -Leann, Community Manager

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    Ease of Use

    Reviewed Jan. 29, 2025

    I have had an absolute wonderful experience with the university, I feel like I’ve come pretty far in my degree and I look forward to moving forward. It’s been pretty easy to navigate and work through. The course material is relevant to real-world situations. I apply a lot of what I’m taught in the real world.

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    Response from University of Phoenix
    Hi Tressie, thank you for leaving us a review! We're thrilled to hear about your overall positive experience. Keep up the great work in your program and congrats on your progress!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I feel that there were some teachers that just did not care when you asked for help. I also feel that group projects are something that should not be a part of any of it. Students just don’t understand that you must work together. There needs to be a better way to communicate.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jamie, thank you for leaving us your feedback, it helps us to improve the student experience. Our faculty truly want to see our students reach their goals. We'd like to learn more about your experience. If you're interested in sharing more details, please send us an email to UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    Customer ServiceStaffEase of UseTransparency

    Reviewed Jan. 29, 2025

    My experience with this university thus far as been extremely positive. Their dedicated staff are always willing to help and give advice. The courses are transparent and easy to navigate through. Everyone has been extremely friendly and willing to support you on your educational journey. I would highly encourage anyone who is thinking about going back to college, to call University of Phoenix and see what programs and resources they have available for you.

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    Response from University of Phoenix
    Hi Robert, thank you so much for your wonderful review! Our faculty and staff truly want to see our students succeed. We appreciate you taking the time to recommend us. Keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I have seriously enjoyed this course and the Phoenix online platform. I plan to be a college teacher, and I believe this course has helped me achieve that goal.

    The classes are well structured, and the Professors are very helpful. I would recommend this course to others and any Phoenix course.

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    Response from University of Phoenix
    Hi Daniel, we truly appreciate your recommendation. We know that you're going to make such a positive impact in your next steps. Congratulations on your progress and thank you for your feedback!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    The teacher, professors are great at what they do. The discussion post, and essays, PowerPoints are great learning tool. The only issue is that the process of conferring the degree and receiving the diploma in 45 days, should be shortened. The other recommendation is that all teachers and professors should be following the same guidelines, for example when completing modules, they should be due on Monday, and Not Saturdays. I believe it is a great university, that my daughter attends, and high school son will also be attending.

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    Response from University of Phoenix
    Hi Richard, thank you so much for leaving your honest feedback! We're so glad to hear that you'll have a family of Phoenixes! We're thrilled to support you all in your educational journeys. If you'd like to rush the diploma process, please contact your Academic Counselor for additional details. Thank you!

    -Leann, Community Manager

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    Contract & TermsStaff

    Reviewed Jan. 29, 2025

    I live in a state with only one agreement with UOP to participate. At this time, it has been extremely difficult to find an organization that will volunteer time to accomplish this. Prospective advisors feel that the time they need to put into my project takes too much time away from their work.

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    Response from University of Phoenix
    Hello Robin, we appreciate you taking the time to share your feedback with us. We'd like to do what we can to support you. Please contact us at UOPXSocial@phoenix.edu with additional details or your Academic Counselor directly for further support. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 15, 2025

    I had a great and amazing experience. The faculty to the representatives were so resourceful and never lead me the wrong direction. I ended up with a 3.96 GPA. The resources are out there for any possible challenges you may encounter or have. Do not give up. The sky is the limit.

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    Response from University of Phoenix
    What an amazing GPA, Amanda! Congratulations on all of your hard work and dedication. We're so proud of you!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 15, 2025

    The University of Phoenix was phenomenal at helping me tackle the challenges of being a full-time worker and a degree seeker. The staff was always very responsive and that assisted me in achieving my goal. If I decide to seek my Master's degree, without a doubt I will be going to UOPX!

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    Response from University of Phoenix
    Hi Mark, we're more than thrilled to hear about your positive experience! We understand that balance and flexibility is important, we're glad that you've felt supported in your program. Wishing you well in your next steps, you've got this!

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2025

    Having one class at a time was helpful when it came time to do school work and work a full time job. Most of the professors were helpful in wanting you to excel in the program, but there were a few that I felt were not up to par. Online college is difficult no matter where you go - but this university had different ways to help you when it was needed. My only complaint with the university is not having more professors available to teach classes. I had one professor that I was not able to work with, and in order to change to a different one I would have had to change my whole schedule which would have impacted my financial aid.

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    Response from University of Phoenix
    Hi Devon, we appreciate your review and your honest feedback. We're always looking for ways to improve the student experience. Our faculty and staff truly want our students to succeed. We appreciate you taking the time to leave us your thoughts.

    -Leann, Community Manager

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    Loan Process

    Reviewed Dec. 30, 2024

    I suppose University of Phoenix is a good school, if you wish to continue education in your current field, or the degree you're looking for is business related. If you're pursuing a Human Services or teaching degree, make sure it will be recognized in the state where you wish to work. Also be aware of more time being added on, before you can graduate. Due to my age at the time I attended, my concern was graduating at such an advanced age that getting a job would be more challenging. Not a good recipe if I would have to pay off student loans, in the process.

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    University of Phoenix
    Response from University of Phoenix
    Hello Jackie, thank you for your honest review. It helps us to improve the student experience. Don't forget that students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can search for jobs, network with business professionals, and work on your resume or cover letter. For personalized assistance, you can even set up an appointment with one of our Career Advisors for 1:1 support. We hope this helps. Please feel free to send us an email at UOPXSocial@phoenix.edu with any additional details.

    -Leann, Community Manager

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 25, 2024

    I started my first class on November 19th in business administration. I have been told I should get my financial aid reward letter after I post on the fourth week. Here it is my class ends today. They tell me when I call, I haven't been officially evaluated yet I got to wait. I need my excess funds, and I am going to call every day if I got to.

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    University of Phoenix
    Response from University of Phoenix
    Hello, we're concerned to learn about your experience. We'd like to do what we can to support you moving forward. Please send us an email with your contact information UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2024

    I started going to the University of Phoenix in 2023 and am expected to graduate in 2027 with a Bachelor's degree in business management. At first, I was doing all online classes but ended up switching to hybrid classes instead. With a hybrid class, I am required to attend class (in person at the campus or through video) 1 evening every week. Class is always from 6pm to 10pm and some are held on Tuesdays while others are held on Wednesdays. I love the schedule, the 5 week long classes, the pace of the classes. Someone could easily work a full time jobs while earning their degree. They make it flexible and many working adults who decide to go back to school definitely need flexibility.

    The absolute BEST part of the University of Phoenix is one of the instructors named Vernon **. I will remember him for the rest of my life and I will always consider him to be the absolute best teacher I have ever had. I don't even think he realizes how much he has helped me and how big of an impact he has had on my life. In my personal life, I am surrounded by negativity. Negative words, negative actions.. and it can be exhausting. I have always tried to be a positive person but when someone tells you over and over again that you are wasting your time, you are bound to fail, nothing good will ever come out of this.. you begin to wonder if maybe they are right. It really starts to weigh on you after a while.

    So many times I came so close to giving up. If it wasn't for Vernon **, I would have quit already. He always tells me what an awesome job I am doing and he can't wait until we graduate so he can come cheer us on during the graduation ceremony. He is this shining light of positivity and hope which I desperately needed. I have learned so much from him. He makes class fun. You can tell that he genuinely cares about his students and their success. I got to have him for 2 classes I'm a row and I think it was because God knew that it was what I needed. He is truly godsend. Everything I have said so far doesn't even come close to just how amazing this man is. If you go to this school, I really hope you get him as an instructor. Your life will become better in some way. I wish I could have him as my instructor for the rest of my time at UoPX.

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    University of Phoenix
    Response from University of Phoenix
    We are so inspired by your words and your feedback, Tiphany. We admire what you said about your instructor, Vernon, and we've passed on your kind words in hopes to make his day. Thank you for taking the time to truly share important feedback, we use this to continue to improve the student experience. Please know that your Phoenix family is always here to support you, and you are enough and will succeed!

    -Leann, Community Manager

    Customer ServiceContract & TermsStaff

    Reviewed Dec. 17, 2024

    When I first started at Phoenix, it was a great school, and I loved everything about it. I was able to obtain an Associate’s, Bachelor’s, and Master’s degree. However, the school I once enjoyed became one I absolutely dreaded. Being just three days away from completion, I received a call informing me of an outstanding balance — despite my account indicating a balance of $0.00 throughout the entire year. I am beyond disgusted with this school and the headache I experienced at what I thought would be a joyous moment for me. This entire situation completely changed my outlook on the school. The financial aid process has been nothing short of horrible.

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    Response from University of Phoenix
    Hi Alecia, we're extremely concerned to hear about your experience and we'd like to do what we can to support you. Please send us an email to UOPXSocial@phoenix.edu with your contact information right away. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Dec. 11, 2024

    I have made the decision to further my education by pursuing a doctorate degree. However, the enrollment process has been challenging, with considerable confusion and frequent miscommunication. As a result, I am considering contacting the institution to request a change in my enrollment counselor to ensure a more efficient and seamless experience moving forward.

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    University of Phoenix
    Response from University of Phoenix
    Hi Cassie, we're concerned to learn this and we'd like to do what we can to support you moving forward. Please contact us at UOPXSocial@phoenix.edu with your contact information so that we can follow up with you directly and notify the department of next steps. Thank you.

    -Leann, Community Manager

    Profile pic of the author.
    Refunds & PayoutsLoan Process

    Reviewed Nov. 28, 2024

    I started classes October 15, 2024 and supposed to got my refund October 24, 2024 and they keep telling me that I have excess funds but they are taking the disbursement one class at a time. You can see they have already taken my Pell and some loan but won't send me my refund. This school is becoming more and more sketchy to me. I just want to go to school without someone holding my money.

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    University of Phoenix
    Response from University of Phoenix
    Hi Yasmeen, we're concerned to learn about your experience and we'd like to support you in your next steps. Please send us an email to UOPXSocial@phoenix.edu with your contact information so that we can have the proper department reach out and assist. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Nov. 25, 2024

    My educational experience was great. Now that I have graduated, I am struggling to obtain a position where I can utilize my degree. This is frustrating as I have the experience and now the education to move up. I have been unable to find any UOP assistance that is offered in this area.

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    University of Phoenix
    Response from University of Phoenix
    Hi Angela, congratulations on the completion of your program! Students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can search for jobs, network with business professionals, and work on your resume or cover letter. For personalized assistance, you can even set up an appointment with one of our Career Advisors for 1:1 support. We hope this helps!

    -Leann, Community Manager

    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 21, 2024

    UOP Academic counselors use internal jargon while communicating with students. Which actually translates to being insensitive and passively rude with students who have to use LOA’s or wish to transfer to a more suitable institution. I started my LOA at the end of a semester. Am being denied my 180 LOA limit. The Advisor withdrew me from the school at 140 days. After extensive conversations with finance, academic counselors. I have been locked out of my student portal to verify if I went beyond my LOA limits, how to withdraw. In the meantime I’m in withdraw status while scheduled for a new semester so that some of my grant funding can be held by the University. When asking to speak to a manager or even the President of the University or to be sent email correspondences, they are not sent.

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    University of Phoenix
    Response from University of Phoenix
    Hello Nicole, we're very concerned to learn about your experience on the finance end of your account. We've asked the department to follow up with you to discuss next steps and provide clarity. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    I am very please with this university. I most like the tools and resources that are readily available to students. I also like how every assignment is carefully written out in a step by step format. All learning activities are easy to follow and study. My only issue would be the timeliness in which instructors respond to messages. I wish they could be more prompt but I do understand that everyone has different workloads and obligations. Overall would refer to a friend!

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    University of Phoenix
    Response from University of Phoenix
    Hi Shaniqua, we're thrilled to hear about your overall positive experience and we appreciate your honest feedback. We always want to see our students succeed, we're proud of all your hard work and achievements. Keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed Nov. 13, 2024

    I was very apprehensive, going back to school, but when I finally did it, and I chose University of Phoenix. Speaking to just about everybody from my academic counselors to financial to tech support, even the teachers I felt heard and listened to, and I'm so happy I went back, got my BS in Environmental Sciences.

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    University of Phoenix
    Response from University of Phoenix
    Cara, thank you so much for taking the time to leave us a review and let us know how we're doing. Our faculty and staff truly want to see our students reach their goals. We're glad you felt supported!

    -Leann, Community Manager

    Sales & MarketingTransparencyHonesty & Transparency

    Reviewed Nov. 13, 2024

    I am taking an Advance Software Programming Certificate with the University of Phoenix. I can honestly say I have learned NOTHING. I signed up with this college to update my skills so I can return to doing software tech support. The classes are completely outdated. Following the instructions is impossible because the versions of software they are using to teach on are no longer supported. Extremely disappointed and a real scam!

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    University of Phoenix
    Response from University of Phoenix
    Hi Lisa, this is very concerning to us and we take this seriously. Please send us an email with additional details to UOPXSocial@phoenix.edu. Additionally, if you're having issues accessing the content, please contact our Technical Support team at: 1-877-832-4867. Thank you.

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 8, 2024

    I have been enrolled in UOPX and I am almost finished with the program. Well I was told that hey you can get Pell now, I am 4 classes away from being done so I ask about only to have to put in these so called ticket that's suppose to take five days. Well that went on for about three weeks. Finally got it issued then I get told it's going to disburse in 3 day. Okay cool only to get hit with it's going to be late. Okay no problem. Then the days passed and I get an alert. Something is wrong with Pell. It's going to be delayed.

    Now I'm mad. It's like they are not trying to give it to me. I call and am on hold for 1 hr. Yes I waited. Get an answer. Okay another ticket theeennn I get cancelled notices for the pell all of it so I call and they have to put in another thicket to see why. This is really scamish I'm fed up with. I have been nothing but patient with I keep getting all these runaround excuses all this to say I use my veteran's benefits to make sure school is paid so why can get I get the same courtesy. I depend on soe off this money and have been struggling really bad due to their lack of effort to help and then the chat people are so rude. A lot of the time the phone people are clueless. A lot never on same page as chat. I'm just really frustrated. I want to tell people to come to the school and give it a good rating but why if I'm having these problem. I don't want to curse them. Just please do better. People actually do need things.

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    University of Phoenix
    Response from University of Phoenix
    Hello Robert, we're concerned to learn about your experience regarding the financial side of your account. We've reached out to the department to contact you directly. We hope we can make this better and a more positive ending to your experience with us. Congratulations to you on your progress. Please don't hesitate to reach out with any additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Oct. 17, 2024

    The classes are qualified to prepare for an occupation that best fit a student. Those are study guides that increase long-term relationships in the work fields from University of Phoenix lessons as an alumni. Toward it correspondence of each other informations to experience specialized differences within an easier way in today's educational revolutionary changes.

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    University of Phoenix
    Response from University of Phoenix
    Hi Albert, we're thrilled to see that you've felt prepared and qualified to head into your next chapter post-grad! Our skills-aligned learning courses are tailored towards career-relevant knowledge to support you with your goals. We appreciate your review, and we're wishing you all the best!

    -Leann, Community Manager

    Punctuality & Speed

    Reviewed Oct. 10, 2024

    This school never told me when I could drop without having financial responsibility. All they want is your money. I was changing programs and they were still trying to get me to pay a 500 balance because I posted as they kept advising to do. Don't go here!!! Glad I found out the hard way early on.

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    University of Phoenix
    Response from University of Phoenix
    Hi Corrida, this is very concerning to us and we'd like to look into this for you. Please send us an email to UOPXSocial@phoenix.edu with your contact information so that we can review your concerns. Thank you.

    -Leann, Community Manager

    Brian increased rating by 4 stars.
    Sales & MarketingPrice
    After a positive interaction with University of Phoenix, Brian increased their star rating on Oct. 8, 2024.

    Updated review: Oct. 8, 2024

    Issue has been resolved.

    Original Review: Oct. 8, 2024

    Scam school that will invent charges even if you haven't attended in almost a year. And will destroy your credit score even if you pay. They are so beyond terrible, and they are just a degree mill. Stay away!

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    University of Phoenix
    Response from University of Phoenix
    Hello Brian, we find these claims extremely concerning and we'd like to look into this for you. Please send us an email with your contact information to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    StaffRates

    Reviewed Sept. 30, 2024

    While attending the UOPX to earn my Associate of Arts degree I rate the university 5 stars for my overall experience. From the beginning to the end every staff member I spoke with was so friendly and helpful. They made every step of my journey seem easy. The support and dedication they give to the students attending the university is incredible. If and when there was a time I doubted myself and wasn't sure if I'd complete my program there was a faculty member that reassured me that I could do it. Now I'm about to start my next degree and program and I've received the exact same friendliness and helpfulness as before. I'm extremely excited to see what this next chapter has in store for me! Thank you University of Phoenix for being by my side during one of the greatest achievements of my life!

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    University of Phoenix
    Response from University of Phoenix
    Sarah, this made our day to see! We're thrilled to hear about your overall positive experience with our staff and programs. We're wishing you all the best in your next steps, we know you'll do great! Thank you for taking the time to let us know how we're doing.

    -Leann, Community Manager

    Staff

    Reviewed Sept. 19, 2024

    The whole process was sketchy and too many to list. I tried to power through it until I was done with everything but they continued making up obstacles and dragging my process, stating that "I have time." Sounds like a bunch of psychopaths that fake the niceness but get a kick out of messing with potential students. I'm still confused by the whole thing and she didn't want to hear it or explain: she just wanted me to deal with it despite I was already letting many things slide. I suggest requesting another enrollment advisor if this happens to you and for some reason want to consider it. But she might pretend to be the manager so you feel stuck with her. This is just one of the many red flags.

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    University of Phoenix
    Response from University of Phoenix
    Hi Zullay, we're extremely concerned to learn about your experience. We'd like to help offer support where we can. Please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. We appreciate your patience. Thank you.

    -Leann, Community Manager

    Customer ServicePriceStaffTimeliness

    Reviewed Sept. 13, 2024

    I enrolled at UOfPHX with the hopes of restarting my education. What I found out on the first day of class was that the book they wanted us to use for class was nowhere to be found and when I asked everybody I could think of where to find the book they told me to call technical support and said, "Well watch this YouTube video and it will give you all the answers you need." Not one person helped me. I made the decision after I posted in class A welcome hello before the class even officially started which wasn't worth any points and I withdrew from the class either that day or the very next day when I couldn't get it answer about the online book they wanted us to use.

    I got an email from Financial Services last week telling me that I had an $1,100 balance for an entire semester of class that I was not attending and I just got another email that stated that I owe them over $400 for the week's worth of class that I didn't attend and if I didn't pay it they were going to put it in collections. Even though I was awarded a Pell Grant which I told them to take the money from there because it was still in my financial aid. If this school wants to charge me $400 for a week of class that I didn't attend and $1,100 for an entire semester that I certainly not attending or 5 weeks worth of classes it is got to be the most corrupt University I have ever heard of. My suggestion is to not enroll here.

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    University of Phoenix
    Response from University of Phoenix
    Hi Wendy, we're concerned to learn about your experience. Please send us an email directly to UOPXSocial@phoenix.edu with your contact information so that we can look into this for you. Thank you.

    -Leann, Community Manager

    Refunds & Payouts

    Reviewed Sept. 11, 2024

    I just drop out today. I was supposed to get almost 3000 dollars in my refund. Due to a failure grade I only 200 bucks then they add another class so they screw my financial aid up. Basically you have to pass to get your money. I recommend don't nobody go to this school.

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    University of Phoenix
    Response from University of Phoenix
    Hi Randall, we're concerned and want to learn more about your situation. Please feel free to send us an email to UOPXSocial@phoenix.edu with your contact information so that we can look into this for you. Thank you.

    -Leann, Community Manager

    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 5, 2024

    Customer service and student support has drastically gone down the drain and I am concerned it may have something to do with the merge into University of Idaho I was warned about before. I satisfactorily completed my Bachelors in 2022 and was very much supported and the staff did a wonderful job making sure academics, finance, and myself remained on the same page. Well, 2023 I began my Masters and it’s been a horrible experience. Staff is far from supportive, doesn’t call you or email you when they schedule to do so and I am finding they are continually telling different stories and I do not trust their judgment or counsel.

    I am not supported and no one has answers when I reach out. I have found out that decisions are being made on my behalf and when asked for telephone transcripts of calls in which I gave consent I am given the run around. My graduation date continues to be pushed back and my classes are being offered every 2 months, and they unenroll you for the time period, until the next course begins.

    When enrolling in the program, the terms informed each class would be 6 weeks in which I’ve already taken 4, 8-week courses instead and staff informed that additional weeks would be added if professors needed to distribute additional class work and resources. Not ok, but I sucked it up because completing this program is an important goal for me. However, this is not the program details I consented to and the staff doesn’t seem to care and it’s very much frustrating and overwhelming. I would have never continued my education with Phoenix if I knew the program values and principles wouldn’t remain the same. I see the other reviews regarding financial aid. This is also true.

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    Response from University of Phoenix
    Hi Gail, this is concerning to us and we'd like to offer support where we can. We'll be reaching out to our team to follow up with you and establish a contact plan that will work best. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Aug. 28, 2024

    This school is a scam. They act like they’re trying to work with you and all they wanna do is to get you enrolled and give runaround take forever to review your documents that you sent and nobody answers the phone. Stay away from the school.

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    University of Phoenix
    Response from University of Phoenix
    Hello, we find this concerning and want to look into this further. Please send us an email at UOPXSocial@phoenix.edu so that we can support you. Thank you.

    -Leann, Community Manager

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S. Riverpoint Parkway
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu