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University of Phoenix
University of Phoenix
Overall Satisfaction Rating
1.76/5
  • 5 stars
    89
  • 4 stars
    52
  • 3 stars
    39
  • 2 stars
    74
  • 1 stars
    617
Based on 871 reviews that contain star ratings
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University of Phoenix

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The University of Phoenix offers many online degree programs. To learn more about these programs, read University of Phoenix BS in Accounting reviews, University of Phoenix MBA reviews and University of Phoenix School of Nursing reviews. This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

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1432 University of Phoenix Consumer Reviews and Complaints

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Rated with 5 stars
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Verified Reviewer
Original review: Oct. 15, 2018

I am with the University of Phoenix since 2017, and I cannot complain. Ok, this year it took a little bit longer to get reimbursed but there was a reason for. The accepted Pell Grand got awarded so that they had to return the first funds and then put the newly awarded funds (I believe $96 more) to the student's account. It can be annoying when you have to depend on this funds. Like I do, but in the end, it was very quick. All representatives are very nice and friendly and they provide their names, you also get a copy of the chat into your email. Say, that you have to prove something, you can. I have overall only great experiences with the University of Phoenix.

The faculty staff is always very helpful, they call you back in a timely manner, and also the Professors are great. My academic advisor is giving me a call every 2 months to check on me if I have special needs or questions. I do not understand the problems from the other writer. I cannot say a bad word, I have only great experiences. During Hurricane Harvey, the University offered me a Computer so that I could still hold on to my degree (3.98) after they reimbursed me my financial aid, I had to send it back, but I could use it for at least 3 months for free.

I agree that not all classes make sense, but if you put hard work and effort in, you can be successful and like one of the other writers said, you have to be one step ahead. Do your homework, stay 3 times a week in contact with your team or class members for the participation points and get your assignment done. If you ever have a problem, contact your advisor, professor/instructor they work with you. I went to a different College before and can only say that the University of Phoenix was the best decision ever.

From providing helpful tools (Grammarly, tutoring, workshops...) over excellent service, I cannot complain and can only recommend this school. One thing you have to do is to inform yourself to see if this degree will be accepted in your state. Otherwise, pick something else, or go to a different institution, but please do not make the mistake and blame the faculty staff. They are excellent and very helpful, they take their time if it is in a chat, phone call or via Skype. I am a big fan and would recommend this Universtiy to everyone that is willing to work hard for their degree. You will not get anything for free. It is maybe a little bit more expensive as a community college, but you have excellent service. You get what you pay for, and I can only say, I got what I wanted and expected. 100% satisfied!!!

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Rated with 2 stars
Verified Reviewer
Original review: Oct. 15, 2018

I attended the UOP for my undergrad, and now an MBA. I was happy with my undergrad because the onboard counselor made it really easy for me to enter into a degree program through financial aid and a full overview of the program. Financial aid was the worst part at this point. They add a disbursement date to your account so you can see when you will be funded. OK, but when you live off part of those funds and it takes two weeks to disburse AFTER the disbursement date... well, this is a huge issue, and it is happening again right now with a PLUS loan that does not go to the school, has been sitting at the UOP for months, and is two weeks past disbursement. Right now I am in QRB/501, which leads me to issue #2. The classes are set up so you study and do assignments, then go to class and learn???

This process is OK with reading and writing based courses, but with math it is really sub-standard. EX: I finished an assignment last week thinking I did it correctly based on the reading. In class I realized I did some parts wrong, but the assignment was due at 6 PM, before class, so I can't change that. I am losing points due to a poor system. I asked for tutoring and was told by the teacher to call my advisor. I call my advisor and am told to speak to the teacher because there are no tutoring options for Masters students. Also, in class, the teacher does not follow the book because she says it is confusing and does not follow the same formula identifiers she is used to. Other students in class are recent military and talk about just making the money... they don't care and the classroom conversation hugely takes away from my learning. EXTREMELY POOR SCHOOL but now I am stuck and can't leave without losing a ton of money!!!

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 1, 2018

It is so unfortunate that we must all sit through all this fluff. Not to mention you have to pay enormous sums of money for what? Nothing. I am 49 yo and have worked and I feel insulted when I see folks who bought their way in and know absolutely nothing. Yet they get the job someone else deserves. Terrible... I took a course online hoping to improve my life. It was so terrible what they were teaching. I could not see or understand how someone would willingly pay for that garbage.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 23, 2018

I graduated in 1999 with my MSN, at the time of my graduation, I was already working as a RN and wanted to do more with my MSN. I was told by them that I would be able to do more with my MSN in nursing than in other MSN programs in health care. Unfortunately, little did I realize at that time that my MSN means nothing. I received the degree but nothing else except an unusually high loan. When I applied for jobs that required a MSN, I was told that the degree from UoP meant little to nothing. So if I knew then what I know now, I would not have pursued my MSN from this university. What makes it even more difficult is if I return to school the MSN means nothing and have to start all over.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 21, 2018

If I could give this school 0 stars I would. I attended UoP back in 2016, I had 19 credits complete. I had a baby and took some time off to spend with my kid (only 1 year off) I decided to go back March of 2018, I had filled out everything they asked and waited to be put into classes. Every single day for probably a month I had to fill out a new piece of paper because “someone” told me to fill out the wrong one. Well they are not required to give their name on anything it’s just a different random person who has no idea what they are doing every time.

Finally after about 2 months of filling out 50 different papers for the same damn thing, they told me I needed to contact the IRS. So I quit talking to them and in late July of 2018 I decided to give it another try, I just wanted to get back into school. So I fill out everything they need 3 different times, I emailed every day 2 or 3 times, every time I called I got some bull about waiting or whatever excuses they wanted to sell me. I finally got an email back from god knows who saying everything would be ready sept. 17th. So on the 17th I called and emailed, still nothing. I emailed about 5 times on the 18th and finally the night of the 19th I called to complain. The woman on the phone said that she didn’t see anything but I asked her to look into it.

She FINALLY found something, and said that the 3 attempts I had in filling out papers were all rejected. I asked why no one called me to inform me of this, she said “we just found out”, I said “what 1 min before I called?” And she said “no on the 17th, but sometimes things take time.” She is making excuses for her whole department not doing their jobs despite my multiple attempts to contact them! They don’t sign their names on anything so that no one has to do their jobs, they just pass the work on to someone else so that it never gets finished. And then they can’t even take responsibility for not doing their jobs. This school is ridiculous, they are purely for profit! They are expensive and for the price you pay it isn’t worth the mediocre classes. Save yourself the stress and money there are plenty of BETTER accredited schools!

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2 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Sept. 17, 2018

I find it interesting that the majority of complaints on this site are in regards to financing and customer service. I have not had a problem with either at University of Phoenix. Mostly due to the fact that I stay on top of this before it's an issue. School for most of us is not free and complaining about customer service is bit odd, since you either pay or you don't. The degrees are relevant if you select the right degree for the career you intend to pursue.

I am a graduate student in the education department. I am seeking licensure for elementary education. I called my home state DOE. The University of Phoenix will satisfy licensure requirements for my home state. I suggest you do the same before blaming the university. Ensure your degree you are seeking fits your chosen career. The professors are great and the classes are well structured and relevant to my degree I am seeking. I have had a good experience thus far. However, I pay my bills and I do my homework as a student should do. Enough said.

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5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 13, 2018

I have attended this school for a year, and while my study experience has been positive, my experience with the financial aid department has been a nightmare. I am working part time, on disability, so I run a tight budget for myself and daughter I am raising all by myself. I have had problems since the beginning with Disbursements, in a timely manner. I have spoken to the representatives, who while very polite have promised me multiple times that a disbursement will occur, then days later say, "Sorry it will be this day instead", then it does not happen, then another day and a "Rush" is promised, then nothing, then their financial aid chat is shut down because they cannot handle all the requests about the huge load of issues that are occurring.

Last year I was offered Vocational Rehab assistance, and they would not work with State Voc Rehab, so the file was closed out of the state's frustration with them. I am now getting high interest payday loans to keep my bills paid, as I should have had a disbursement a month ago. If you depend on your student loans for living expenses supplement... save yourself the stress of never knowing when or how much it will be.

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4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 9, 2018

I am 47 years old. I have spent 22 years in Law Enforcement. I am a 3-time Chief of Police, a former Texas Sheriff, and a current Police Officer and Public Speaker. I began my journey with this great school in Sept of 2011, when I was 40 y/0. I have worked extremely hard and haven't had much time to rest. An online degree is, in my opinion, much more difficult to achieve as there is nobody there to motivate you to push on, except yourself. I have always been treated with respect and professionalism by all of the staff at UOPX and they truly seem to care about my educational goals. For profit? Who isn't? I Love this University and I am so very proud of my accomplishments. I received my Associate here, my Bachelor here, and on the 24th of September, 2018, I will receive my MPA here! Those who complain are most likely, those who just couldn't cut it. They just use the "for-profit" as their leverage. #werise.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 22, 2018

In 2008, I took two classes through University of Phoenix's online option. After a terrible experience I decided to go no further with my education with this school.

I canceled all classes for the following semester before classes started. At that time it was confirmed via my student adviser that there would be no charges since I "withdrew" before the class start dates. Now 10 years later and going back to school the University is telling me I cannot have my official transcript unless I pay a past due amount for the 5 classes I never took and withdrew from according to their rules.

7 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 20, 2018

I will tell you I've had the worst experience ever at University of Phoenix. I read a lot of the reviews above me and noticed that everyone complains about financial aid which has nothing to do with the programs they're in. I will tell you a real problem and yes the school is very much accredited. I'm in the doctorate program. One class left but had to complete my dissertation. There is one class that is mandatory to turn in your dissertation to the first Review Committee which is the QRM. While in that class my professor went missing. When I say he went missing you was gone for 4 weeks which is half the class. I could not returning my dissertation because he had it in his possession therefore I could not submit to the committee.

To justify the situation University of Phoenix made me repeat the class. Keep in mind they paid for the retake. Now what normally this wouldn't present an issue however because I was on a graduation extension me repeating a course that was a no fault of mine cause a big problem. Fast forward 18 months later after an expensive fight after contacting all and every institution that oversee the policies and procedures of universities I finally got my day in court so to speak. I forgot to mention that throughout all of this the school changed its program but I was not grandfathered in there for I have to take four additional classes. What can I do? I tried fighting City Hall. I won half the battle. Now it's time for me to get to work to finish this degree.

I will say this. The courses that they present are serious. The hurdles that students must go through to achieve a doctor's degree it's completely necessary. As I said before that school is extremely accredited. End result University of Phoenix is paying for those four classes. If your problem is about financial aid, the cost of the school, your grades and other things of that nature those are not real issues. Do your homework. University of Phoenix is a private school which means it cost money. Welcome to America. We all have school loans. If your credit is messed up you did that to yourself by not paying your bills.

Now it's time for me to get back to my statistics class and honestly this is the very first time that I've understood statistics. I'm still struggling but I have a better understanding of the subject now as compared to 1 month ago, 1 year ago 5, years ago, 10 years ago. Learning higher education is not easy. There's going to be a sleepless nights but it's all worth it. I see end. If you did not land a job I suggest you review your interview skills and restructure your resume.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 9, 2018

My employer has an agreement with this school where they will pay half and the university pays half of my tuition. I send in vouchers for each class and as long as I make the grade required by my employer this school gets paid. Sent in vouchers starting in November and they were paid. Straight A student because I want to better myself and my employer was footing the bill. I was put in the wrong class by one of their academic counselors and was in the class a week before anyone caught it. They said they were going to foot the bill for that class since it was their error. That was a lie. Grants took care of it. Then my vouchers for my previous class they wouldn’t honor them because they said they didn’t have the right verbatim on them.

I contacted my employer with their financial department on the line twice and they told this school they don’t care what’s on the voucher that I made the grade required so it will get paid. They were just waiting on them to send the invoice. This school refused to send the invoice still. I withdrew from this school because their entire staff is incompetent and they don’t listen. They stress their students out to the max. I’m so angry right now I’m shaking because this was not what I signed up for. NO ONE NEEDS TO GO TO THIS SCHOOL!!! NO ONE!!! THEY NEED TO BE SHUT DOWN!!!

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7 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Aug. 6, 2018

I have read many negative reviews regarding UOP, here is the truth. UOP cannot make graduates successful. That is our responsibility. It is time to own your responsibility if not getting the job you wanted or getting that promotion. I have a bachelors and 2 Master’s Degrees from UOP and while I feel my education was top notch and I learned what I needed to take into the workforce and be successful. Ultimately, I still had to sell myself to that employer. I had to make them understand what an asset I would be to their organization. You cannot walk into a company, throw around your degrees and expect them to hire based on a 3.8 GPA and piece of paper. I am sorry you did not get that promotion, maybe you did not prove yourself - how is it UOP's fault?

I am grateful for UOP, their academic advisors, and financial advisors. They were helpful in guiding me in the direction needed to help me meet my goals. They guided me in the direction needed to attain scholarships to help with tuition, and great payment plans. Come on people, The University of Phoenix cannot be held responsible for your lack of effort, or ability to prove you are worth that position. I attended UOP while working full time, I have 8 children 2 of which were born while attending classes at UOP. I managed my career, my kids, my husband (who is a disabled Veteran), our Non-Profit Car Club, Training Service dogs for Disabled Veterans, and was able to move from California to Texas. I maintained a 3.8, graduated in San Antonio and found a great Job not just because of my degrees but because of my ability to prove I knew what I was talking about. Thank you UOP!

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19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 26, 2018

I graduated from University of Phoenix in 2010 with a Master of Information Systems degree. It has not helped me one bit with my career, I feel it has hindered me. It was a lot of work, no doubt, a lot of paper writing which I took very seriously graduating with a 3.6. My enrollment counselor and advisors (I had many) told me that it would significantly help me advance my career. I even considered going on into their doctorate program based on their great sell but had maxed out my student loans! Now I'm stuck with over $100,000 in student loan debt, I'm over 50, and have a part time job! Please beware! I would hate for anyone else to get sucked into this scam as I did.

20 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 11, 2018

Horrible counselors and horrible communication. I got a bill in the mail saying I’m delinquent and to pay a certain amount to settle my student loan amount owed. The last I spoke with University of Phoenix was that they were looking over my husband and his income to see if the rest could be put onto student loans. I never got a phone call or email saying the amount couldn’t be covered and that I owe money. Now I have a collections letter and my credit is going to be ruined.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 3, 2018

Awful and has caused big debts and pain of suffering - As many others on here I too was affect by the outage caused on June of 2018. I actually had my work turned in. The university gave a lot of misinformation that cost me on many accounts. Those of you who have had bad experiences please call me at **. I am going forward with a consumer lawsuit. We can get together and come against Phoenix to stop the bullying and avoidance of debt especially as it pertains to future students. I informed the university of a consumer report. They then dropped my class and started erasing calls. I was told they had no managers and supervisors to talk to by one representative. Let's stand and not be bullied and treated with unfair debt.

29 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 26, 2018

I have only had 2 classes so far at University of Phoenix and the classes themselves are okay. For an online school the website went down for 3 days which hinders going to class considering all books are online so you can't do the homework unless you printed out the book. The Financial Services Dept. has absolutely NO CLUE how to do their jobs. My employer pays for my classes and they are supposed to direct bill them but instead take my financial aid to do so and it is a fight and a half to get my money back. They do not bill correctly to my employer either. They are supposed to pay the tuition and the fees yet they only bill the tuition. And that is another nightmare. Overall a really poor excuse for a school.

10 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 18, 2018

Every year my FASFA ends up being verified. When this happens you better get a CPA to do your taxes because UOPX finance department will find any and every little way to run you around and keep you out of class. I can no longer go to school because their finance department is saying my taxes were not done properly, when they were. Even I could see that and I'm not a tax professional, and for the record neither are they; so how can they tell me my taxes weren't properly done when I hired a reputable CPA to do them??? Even my CPA was floored at their accusations. My CPA devised a letter, they ripped that apart and found more issues, more ways to run me around and now I'm out of time to get the funds needed for my last class. If I don't cough up $5k I can't finish my degree and I have less than 2 years left, already completed 2 years. Run from this place, don't go to the University of Phoenix.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 2, 2018

Terrible service. There is no coordination between finance and student enrollment. The enrollment people are helpless because Finance is a separate department, so any time there are surcharges from finance, they will keep going back and forth with little results. Bottomline... you will have to take a proactive role in making sure you are not overcharged, and if you are overcharged, the enrollment department will be of no help and will keep routing you to finance. It's a terrible system, where each department passes the buck. I'm just relieved it's temporary because I'm only doing a few courses here.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 20, 2018

To keep this as short as possible, I decided to enroll into college after talking with family. I decided it was the best way for me to better my life for not only myself, but for my children. So in early November of 2017 I began searching for colleges. I happened to find the University of Phoenix which was perfect for me because I could move close to campus and start school. Upon talking with the recruiter we discussed options and what would be best for me. After a long phone call I authorized automatic monthly payments right from my direct deposit to cover tuition. It was also decided that I was a little far from their Phoenix campus and their Tucson campus was shutting down, so I would have to enroll online just until my Student aid came in, at which time I would be able to move closer to campus and switch back to Physical studies.

After the little details were worked out I was assigned to a Representative that not only cost me hours of stress and problems, but also nearly cost me my children and my schooling. You see I was a fool and trusted the University to be reliable and honest. That the documents I signed, and verbal agreements I made actually meant something... I was SOOO wrong. This particular person I was in contact with started breaking the law and school policy when he had me sending him private information, documents, and other sensitive information. I was ignorant to the fact that my documents, and other school info was supposed to be submitted online directly to the Financial Aid office. Instead he was getting all my info first hand and then submitting it for me. To skip ahead I submitted everything asked to this representative, social security card, bank verification documents, school documents, Student Aid documents, and the list goes on.

After everything was submitted I was told it would take up to 90 days from the start of my first class to receive the student aid I was accepted for which is a little over $15,000.00. Ok no problem I wait, I start school, school comes and goes, no money. So I contact my representative only to find out certain documents were never submitted and are needed again (Oh this happens a lot). So I submit them again and I'm told that I just got them in on time, and that I'm being "bumped" to the top of some list and when the student aid arrives I will get my Financial Aid first. Funds will be here within 2-3 weeks but before the end of the month, just wait. So I wait some more. Ok mistakes happen. I waited. No problem. 4 weeks comes and goes. No money. I contact them again only to find to my amazement that my representative has been fired for "Unknown Reasons" and that none of the required information was ever submitted.

This is when I learned all info should have been submitted to the website. Not sent back and forth in emails. I'm also told that I missed funding and would need to forgo the entire process AGAIN and wait up to the 90 days again. Now I'm pissed and worried and a million other things because something that was supposed to better my life is ruining it. All the choices I made, investments done are to prepare for the move to Phoenix to get a new chapter started in my life, and they are being burned to the ground. I have no way of proving the representative stole my money, but what I do have is the emails sent back and forth containing the many documents and even my sensitive info. I also have proof he's fired, and I know that despite me getting everything in on time, no money arrived even though all the other students did get theirs.

The nightmare isn't yet over as I fall victim to them AGAIN and believe that ok this time is different. Before the agent lied, screwed you over but now you are submitting everything right to the website and it will go as planned. So I submit everything again, and wait the 90 days, and to my fears, no money. New year is here so the old documents they had aren't valid and I have to redo them AGAIN. At this point I'm starting to realize that I'm an idiot for ever trusting this scamming pirates and I begin calling other Universities. To my horror I am told that not only is this highly unusual, but its borderline criminal. Now I'm freaking out wondering if I should stay and resubmit what they need and hope the Financial Aid comes, or find another university and try the struggle again.

I actually did both, I started talking with other recruiters telling them my situation but I also submitted what Phoenix asked for and asked when aid would arrive as well as when I needed to start paying my tuition. I explained the previous agreement and documents signed allowing the university to take their payments. I was told to wait and not to make any payments until my financial aid came in. Skip ahead to the present and I never enrolled with another college. I stayed with Phoenix and the student aid Finally arrived. However yet again the battle continues as now the University has stolen my Financial aid and out of the $15,000.00 only wishes to give me a little over 2k. Despite DENYING authorization to take ANY of my Financial Aid for any reason. Leaving me solely responsible to pay for things, which was what I agreed to anyway with the monthly payments.

I was told it was taken for tuition, and when I explained, "I denied those authorization forms," to "Please check my account," I'm told nothing can be done and no refund will be given. This school isn't a school. It's a business and research has taught me their Number one source of income is Financial aid. They aren't here to better peoples lives, they are here to leech off the backs of qualified students to raise their own personal goals. I'm not rich, in fact I'm very poor, I have no money to fight them in court and they know this. What they have done is illegal and immoral and they need to fix their screw up. All I wanted was to work things out with them, but instead I'm forced to write this review in hopes someone...anyone can help.

I may not have all the money in the world but I am an honest hard working mother trying her damn best to get somewhere against all odds. I have a voice and I won't stop until it's been heard. I don't want what has happened to me to happen to anyone else, so please listen to my review and stay away! Don't run the risk of planning your life around an institute that isn't going to have your back.

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37 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 10, 2018

I completed all my classes years ago - I ended up having to defer my loan payments for several years and now they are in the hands of a collection agency. I was never told by U of P that they were a private college; therefore the cost was significantly higher than most schools. As of now, I owe $106,000.00 for a bachelor's degree in Business Management that has done nothing for my career. I do have a great job and make decent money, but it had nothing to do with my degree. That school needs to be upfront and honest with prospective students about their costs.

37 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 26, 2018

I would like to preface my review with sharing the fact that as an enrollee in the MicroMasters Data, Economics and Developmental Policy program at MIT, I have to credit UOP and the legitimacy of their pedagogy for my current success. The University of Phoenix is a regionally accredited online program that stresses the importance of critical thought and research for all of their science relative programs. Each course that I took challenged my literacy, aptitude, creative process and cognitive fluidity. Their courses assess and evaluate students based on their working memory, cognitive flexibility, fluid intelligence and inhibitory control. Students are required to write academically formatted collegiate papers, create professionally polished presentations as well as provide substantive responses to demanding queries posted by adjunct faculty and other students.

Earning competency and mastery in a course is challenging and requires dedication. The online learning system is asynchronous, and those who lack organizational skills, self-motivation, and intrinsic drive will potentially find the workload too epigrammatic. More often than not, people who criticize the validity of UOP's educational value are unqualified to analyze their curriculum and teaching staff and have no inkling of what level of proficiency is necessary to complete assignments and matriculate.

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26 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 19, 2018

Clue #1 Before you register here PLEASE try to find as many EMPLOYED people as possible in YOUR state, in YOUR field of study with a degree from UoP. I had questions all along about my recruiting experience. I felt as if I have been scammed. There was definitely deception where my recruiter was concerned. The degree that he said I would ultimately end up signing loans for was nothing short of pure deception and I wish they could pull the tapes to confirm my comments. Shortly before the commencement ceremony I found out that the state I reside does not accept my degree nor does the state I was raised. My degree is basically no more than a certificate w/ no concentration in education.

I was also told in the middle of working toward my degree that they no longer offered the education degree I initially signed up for. It had been discontinued and it was undetermined if it would be offered in the future. Therefore I would have to choose another major. As you may imagine I was very disappointed and lost at this point because all I wanted to do was educate. Then magically when I went through the commencement ceremony I was offered that same degree that previously cease to exist. Now all of a sudden the degree is back but when I asked the recruiter would I be able to definitely teach in the state of Georgia/Ohio she used words like, “probably, see here’s what I’m saying, and let me go through and read to you about our classes”.

I listened patiently over the phone waiting for her to give me concrete words and assurance that I would be able to be an educator in the state of Georgia/Ohio with a bachelors degree from University of Phoenix. I never got confirmation. Needless to say there was none. But I did get an associates of arts (with a concentration in education. So they tell you.). However, in the state of Georgia it is worth a worthless certificate that is not worth the thumbtack hole in the wall to post but nevertheless it cost me $36,000… So I guess you can see I am a Phoenix… Yeah right! I am STILL degreeless and broke!

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17 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Jan. 31, 2018

University of Phoenix is a great school! I noticed majority of the people who write complaints regarding the college are always complaining about financial aid. Yes, we have to pay it back and it is our money, but financial aid is to help pay for school and things you need for school, it is not meant to help you because you do not have a job, medical bills, light bills, or water bills, it is meant to help you with COLLEGE! I am working towards my bachelor's degree now, and there are thousands of careers that accept University of Phoenix degrees, all you have to do is go to the website LinkedIn and apply. You will see careers that accept University of Phoenix degrees that have the phoenix logos next to them.

Nobody is going to walk up to you and give you a job, you have to apply yourself, and if you did or cannot get through the group participation programs with the college, how are you going to make it through a job working with others, I don't think it shows weakness on the college but on the individual who keeps complaining without putting any effort into becoming the best they can be. With this being said, I am a manager, my career accepted my University of Phoenix degree, and I'm pretty sure my next advanced career move will accept it as well. Have a great day, I am a Phoenix!

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34 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Jan. 9, 2018

I have one class left and a nightmare of a financial advisor, I would call her more of an extortionist. Do not go to this nightmare of a school, they are more interested in getting as much money out of you that they can, than offering you a valid education.

28 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 7, 2017

University of Phoenix is not interested in education in any sort of valid method. Instructors are for the most part unavailable to speak to students and uninterested in students. Their refund policy is usurious. Dropped a class the first week of school and was only refunded 50% of my fees. I do not have a receipt because it was purchased online.

25 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Nov. 28, 2017

UOP IT degree - Awesome school and more needs to be said about this school. Teachers were great and the coursework was challenging. I had an overall great experience with the staff and the students while taking my courses.

22 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 23, 2017

Was really satisfied and excited when I started. They never offered course selection and I wasn't getting anything out of my courses. I discussed this with my academic advisor and he agreed that I should drop out. I went for less than a year and owe over 5k after federal aid. The account was sent to multiple credit agencies.

It's been 3 years and I just found another collection agency I owe money to from them. I don't know how I'm going to get out of debt from them. Please review your payment history as well because that's where I'm finding discrepancies. Enrollment is pushy and fast. Teachers don't seem to want to give extra help when you ask for it. I was literally spending all my spare time trying to keep up in class and remember falling asleep more than once because I had to stay up late trying to understand the material, or keep up with the reading and assignments.

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41 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 11, 2017

I enrolled in 2013 with UOP. Completed my Associates in 2015. I continued to reach for licensing and needed 6 more credits in which after reaching that they told me that they don’t help with any licensing processes that I would have to contact the department of education. After that I continued onto my bachelors and still the same thing.

I found out recently I through Apollo group was opened 12 loans to pay for my schooling. It wasn’t under one loan. They also told me that they would help with job placement which was then directed to a portal on the student site. Mind you completing classes online and in Maine searching for jobs and finding something there wasn’t anything! I think they just wanted me to enroll for the increase of student enrollment and nothing more!

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21 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 3, 2017

When I first enrolled in this school, I was very pleased and satisfied with my experience. After about attending for a year, circumstances arose to where I needed to take a leave of absence. I filed the paperwork and did all the correct protocol. When I tried to return to the school within the set amount of time, I was informed I had been dismissed and had been turned over to collections. I was very upset and shocked. I refused to pay them anything because I had the paperwork stating when I could return and like I mentioned I returned within that amount of time. Eventually they stopped bothering me and was forced to pay it themselves since legal action had been taken against them by other students with the same issues. I will not say this is a horrible school, I fully enjoyed the classes. But the bad experience alone had me really thinking it was a SCAM!

30 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Oct. 9, 2017

When I became a student at the University of Phoenix back in May of this year, I was so excited to further my education. I can honestly say that I do feel like I am learning in my classes, and my instructors and fellow classmates have been very helpful. I currently have a 3.9 GPA, and I fully intend on maintaining it. However, my recent experience with the financial aid department has shredded my positive attitude towards this school entirely. My first financial aid disbursement back in June (student loans and Pell Grant) came through just fine with no issues. I am a stay at home mother and my husband works full-time.

When enrolling, I made it very clear that I would not be working while in school full-time, and that the financial aid I received while in school was going to be my only income. I was assured at that time that this is what most unemployed students did, and this wouldn't be a problem. Fast forward to last month, September 20th, 2017. I was due to receive my next disbursement, so my husband and I planned out which bills we would pay using that money. I received nothing on that day, and no explanation. I did not immediately fly off the handle because the money was late. I decided to reach out to my academic and financial aid advisors to see what the hold up was.

I was assured at that time through an email that my aid was being verified and processed, and to give them a few more business days to get it done. On September 23rd, my laptop completely broke. I am an online full-time student, so things like my laptop should be considered a necessity in order for me to get my assignments done correctly and submitted on time. Did anyone care that I now have to travel 30 mins. both ways to my mother's home in order to use her computer? No. Did anyone care that our car broke down last week and is currently still sitting at the shop? No.

The worst part of all this? My family and I were directly affected by the mass shooting here in Las Vegas recently. I pleaded with my financial advisor to please get the ball rolling on my money because I needed to go donate blood, and contribute what I could to the funerals and medical bills of the two people we lost. We are still devastated. Even after that, ONLY my awesome academic advisor reached out to me personally to offer her condolences. My financial advisor decided to completely ignore what I said, and instead sent me a generic response about my aid being verified again. What exactly needs to be verified? This is the exact same paperwork and tax transcripts that they had on file for us when they released my funds in June. None of our information has changed and I am doing an excellent job in my classes.

So here we are, Monday October 9th, and I still haven't received ANY detailed information as to why the money is late nor why my information is still in the verification stage. As of September 27th, my student loans processed to my account. How can my student loans be applied but not the grant money, which the school receives all at one time? They are holding on to my money, and I don't know why. I have been calling the number all day trying to reach a financial advisor, and I was on hold for about 15 mins. each time before hanging up. (It has never taken that long to get someone on the line.)

I am strongly considering filing a formal complaint with the D.O.E. if I do not receive some valid answers soon. My family is having to suffer because someone in their office refuses to click a few buttons and approve my funds. This is unacceptable, and I hope those of you considering this school please take this into consideration. If this isn't handled soon, I will also be looking to transfer out. I'm sure I'm not the only one going through this.

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82 people found this review helpful
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University of Phoenix expert review by ConsumerAffairs

Since its founding in 1976, the University of Phoenix has put providing higher education to working adults at the forefront of their mission. The goal is to be convenient while still providing a quality education.

  • Regionally accredited: Many online colleges pursue national accreditation instead of regional, but University of Phoenix has programs accredited by either. They are on notice regarding their regional accreditation, but they keep their accreditation while they address any issues.

  • Get a doctorate: Few online colleges can offer a PhD program, but the University of Phoenix offers several options.

  • Professional development courses: For those who are not interested in pursuing an additional degree program, but do need to maintain course work for professional development, this college has a range of options.

  • Teaching programs: Many online programs are limited to technology, business, finance and health fields, but University of Phoenix goes outside the box to include teaching and the social sciences.

  • Know admissions requirements upfront: To find out additional information about admissions, many colleges require a phone interview, but University of Phoenix publishes their requirements on their website.

  • Best for: New grads, promotion/job seekers, lifetime learners and full-time workers.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

University of Phoenix Company Information

Company Name:
University of Phoenix
Year Founded:
1976
Address:
3157 E. Elwood St.
City:
Phoenix
State/Province:
AZ
Postal Code:
85034
Country:
United States
Phone:
(866) 766-0766
Website:
www.phoenix.edu
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