University of Phoenix Reviews

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About University of Phoenix

Pros
  • Supportive faculty and staff
  • Flexible online learning options
Cons
  • Does not offer PhDs

University of Phoenix Reviews

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    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
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    Page 1 Reviews 0 - 5
    Verified purchase
    StaffReliabilityProcess

    Reviewed March 26, 2025

    I had a great experience pursuing my MBA at the University of Phoenix, and I'm grateful for the program's unique advantages. One of the most significant benefits was its flexibility, enabling me to balance my work commitments with my studies effectively. This flexibility allowed me to integrate my academic pursuits with real-world business challenges, immediately applying classroom insights to my professional environment. This practical approach deepened my understanding of theoretical concepts and enhanced my problem-solving skills in a business context.

    Another aspect of the program that truly stood out was the constant availability of information and support. Whether I needed clarification on complex topics or guidance on assignments, the resources were readily accessible. This reliable support system meant that I never felt isolated or overwhelmed by the workload. The faculty and support staff were consistently available to help, ensuring I could confidently navigate challenging modules.

    Moreover, the University of Phoenix's commitment to providing comprehensive academic support fostered an environment where I could thrive. The ability to access a wealth of information and expert assistance at any time was instrumental in keeping me motivated and on track. Overall, my MBA experience at the University of Phoenix was not just an educational journey but a transformative experience that equipped me with the skills and confidence to excel in my career while managing work and study seamlessly.

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    Response from University of Phoenix
    Marcela, your review made us smile! We truly appreciate you taking the time to detail your thoughts and your experience. We're glad that you're applying what you're learning in those real-world situations. We're proud of you and your progress and we know you'll do great in your next chapter. Keep up the great work!

    -Leann, Community Manager

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      Customer ServiceContract & TermsStaffProcess

      Reviewed Feb. 14, 2025

      The biggest value that I received from the University is the feedback I got from the professors. Being in the industry for 25 years, the feedback on current and emerging technology was invaluable. The information that I have from my tenured experience in the IT field needs that type of reflection, consideration of alternative ideas, and direct feedback from what I'm thinking and what I produce in the assignments. It guides me into thinking a different way with my current knowledge, the new information, and content I receive in this Master's level curriculum. Although there was a miscommunication that the Academic office admitted, they also said that issue almost never happens. They entered my original starting date in 2023 and then stated that no courses were actually generated under my profile when I went to start courses. The rest of the process was mostly fluid.

      There was a little discrepancy when talking to each employee in Admissions in their understanding of what I needed to give to my company to show official grades, prior to graduation. This minor explanation or posting what the higher level Admissions staff stated to get me the official information I needed was not a big deal. But just for feedback, the rest of the admissions may need to know what the higher level admissions was already of. Again this is minor. I needed that official email sent rather than me being able to do any of that process myself. Again this excludes getting my grades once I graduated. That I could do myself. But again, the feedback from the technical teachers is invaluable and a great educational encounter that has guided my thinking about my career in a different and certainly more positive way.

      Also, the 2nd term course advocate (I can't remember their title for life of me LOL), was very supportive in informing me of deadlines while dealing with a lady with a very checkered past that was affecting my son's life. So, that topic slowed me down in the 2nd and 3rd terms. The faculty person that supports us with general college procedural stuff in the 2nd term was very supportive once he understood what I was saying. Also the teachers didn't hold a grudge against me for the time I couldn't use in parts of the semester when I had to go to court as Plaintiff to keep my son safe. So, that was really helpful and helpful to graduate. I didn't get any special treatment and didn't want any. It was just refreshing that the instructors didn't hold that against me. They just continued to give great technical feedback. That was ideal and the way I view the University of Phoenix. Thank you very much!!

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      Response from University of Phoenix
      Thank you for sharing your experience, Ronald! We're glad to hear that the feedback from the instructors and the curriculum have helped you grow and reflect on your knowledge. We appreciate your understanding regarding the miscommunication, and we're happy to hear that the rest of the process has gone smoothly. Wishing you all the best in your upcoming courses.

      -Allie, Community Manager

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      Reviewed Feb. 13, 2025

      I went to University of Phoenix back in 2012 when they had a campus here in Las Vegas Nevada. I was disappointed to find out there was no campus when I came back in 2024; however, my experience has been positive even though I can't make those meaningful connections like I did back in 2012. They recently made changes to how assignments are submitted and I find it discouraging. I would like to be able to focus more on the actual assignment rather than how to submit the assignment. I finished the class and had roughly 2 weeks before the next class started.

      After a few days I received an email letting me know that I was at risk of being dropped, followed by an exit email with instructions on how to repay my student loans. I did not appreciate this especially since there was nothing I could do since there was no class. Other than these few hiccups I have had a very positive experience. I get more assistance from IT than I do my instructor and I say this because if I'm unable to submit an assignment successfully there is no use in doing the assignment. I would have flunked out by now without the support of IT. I enjoy being in a physical class and online learning has definitely been an adjustment, but it gives me the opportunity to work at my own pace, learn time management and work independently.

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      Response from University of Phoenix
      Hi Debra, thank you for sharing your experience. It's great to hear that overall your experience has been positive, and we're glad our Tech Support Team has been helpful. We appreciate your feedback regarding the assignment submission process and communication.

      -Allie, Community Manager

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      StaffProcess

      Reviewed Jan. 29, 2025

      My doctoral experience at UOPX was a transformative journey that deeply immersed me in the field of Management specifically, Organizational Leadership and Decision-making, allowing me to develop a comprehensive understanding of complex theoretical concepts while simultaneously honing my research skills through rigorous empirical investigation.

      While challenging at times, the process of designing, conducting, and analyzing my research project, culminating in a dissertation on exploring leadership practices in Liberia, fostered a profound sense of intellectual growth and afforded me the ability to contribute meaningfully to the academic discourse within my field. The close mentorship from my commettee members, played a pivotal role in guiding my research trajectory and shaping my critical thinking abilities.

      The faculty and staff members consistently demonstrated a high level of dedication and professionalism, providing me with excellent support. Their responsiveness to inquiries, proactive approach to problem-solving, and commitment to maintaining a positive online environment are particularly noteworthy. Overall, the faculty and staff members played a crucial role in facilitating a smooth and enriching learning experience for me. I am proud to be a Phoenician!

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      Response from University of Phoenix
      Eileen, we're inspired by your dedication and passion to your studies. We're thrilled to know that you've learned a lot and built on your skills throughout your program. We admire your hard work and we truly appreciate you leaving your in depth feedback. Thank you so much, we're wishing you all the best in your next chapter. We know you'll continue to soar to great heights!

      -Leann, Community Manager

      Punctuality & SpeedStaff

      Reviewed Dec. 18, 2024

      I started going to the University of Phoenix in 2023 and am expected to graduate in 2027 with a Bachelor's degree in business management. At first, I was doing all online classes but ended up switching to hybrid classes instead. With a hybrid class, I am required to attend class (in person at the campus or through video) 1 evening every week. Class is always from 6pm to 10pm and some are held on Tuesdays while others are held on Wednesdays. I love the schedule, the 5 week long classes, the pace of the classes. Someone could easily work a full time jobs while earning their degree. They make it flexible and many working adults who decide to go back to school definitely need flexibility.

      The absolute BEST part of the University of Phoenix is one of the instructors named Vernon **. I will remember him for the rest of my life and I will always consider him to be the absolute best teacher I have ever had. I don't even think he realizes how much he has helped me and how big of an impact he has had on my life. In my personal life, I am surrounded by negativity. Negative words, negative actions.. and it can be exhausting. I have always tried to be a positive person but when someone tells you over and over again that you are wasting your time, you are bound to fail, nothing good will ever come out of this.. you begin to wonder if maybe they are right. It really starts to weigh on you after a while.

      So many times I came so close to giving up. If it wasn't for Vernon **, I would have quit already. He always tells me what an awesome job I am doing and he can't wait until we graduate so he can come cheer us on during the graduation ceremony. He is this shining light of positivity and hope which I desperately needed. I have learned so much from him. He makes class fun. You can tell that he genuinely cares about his students and their success. I got to have him for 2 classes I'm a row and I think it was because God knew that it was what I needed. He is truly godsend. Everything I have said so far doesn't even come close to just how amazing this man is. If you go to this school, I really hope you get him as an instructor. Your life will become better in some way. I wish I could have him as my instructor for the rest of my time at UoPX.

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      Response from University of Phoenix
      We are so inspired by your words and your feedback, Tiphany. We admire what you said about your instructor, Vernon, and we've passed on your kind words in hopes to make his day. Thank you for taking the time to truly share important feedback, we use this to continue to improve the student experience. Please know that your Phoenix family is always here to support you, and you are enough and will succeed!

      -Leann, Community Manager

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      Staff

      Reviewed April 11, 2025

      This school has truly surpassed my expectations in numerous ways. From the moment I enrolled, the staff has been exceptionally supportive, going out of their way to provide guidance and encouragement throughout my personal struggles. Whether it was through one-on-one sessions with instructors or the availability of resources, I felt like I was never alone on my journey.

      The community atmosphere fosters collaboration and camaraderie among students, making it a nurturing environment for growth. They celebrate every achievement, no matter how small, and that has motivated me to strive for excellence. If you are just starting your educational journey or considering a shift in your career path, I wholeheartedly recommend this school. It offers comprehensive programs and personalized support that can help you achieve your goals and discover your true potential.

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      Response from University of Phoenix
      Kelly, your review made us smile! We're thrilled to hear about your positive experience. It means so much to us to know you feel supported in your journey. We're wishing you all the best in your next steps. Keep soaring to new heights, you've got this!

      -Leann, Community Manager

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      Process

      Reviewed April 3, 2025

      So far I am pleased with the process and I am happy that I made the decision to explore the opportunity of gaining knowledge in Data Science. The support and reminders are great. Class discussions are helpful to me because it enables me to clarify my understanding of the subject matter. I am also pleased with the feedback and lab practices.

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      Response from University of Phoenix
      Hi Angelic, thank you for taking the time to detail your experience. Your feedback means a lot to us! Keep up the great work.

      -Leann, Community Manager

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      Staff

      Reviewed March 30, 2025

      I am having such a great experience in college, thanks to all my instructors and staff. They have all been so insightful and helpful. The classes are educational and very self-explanatory. Not only have I managed to maintain my highest G.P.A. in the history of my education, but I have remained interested in the major that I have chosen.

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      Response from University of Phoenix
      We admire your hard work and dedication towards reaching your goals! We're thrilled to hear that you're enjoying your learning experience. Keep continuing to soar, we're so proud of you!

      -Leann, Community Manager

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      Staff

      Reviewed March 29, 2025

      While much of my experience has been positive, the Graduate Portfolio class has been much less than satisfactory. Professors in these classes have a history of being unprofessional and unfair in their grading practices. The class is non-accredited and yet required, and if the professor grades unfairly there is no dispute process. I am hoping that my experience improves in the coming months and the final Graduate Portfolio course I am required to take.

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      Response from University of Phoenix
      Hi Mikayla, your comments concern us and we'd like to look into this further. Can you please send us an email with your contact information and additional details so that we can look into this? Thank you!

      -Leann, Community Manager

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      Punctuality & Speed

      Reviewed March 27, 2025

      At first I was very hesitant on going back to school, I have a lot of responsibilities in life, and I don’t like committing myself to something if I feel I can’t give it my all. After giving it a shot I realized that it’s very flexible to fit around your schedule! I highly recommend University of Phoenix to anyone considering school.

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      Response from University of Phoenix
      Hi Terrence, we truly appreciate your recommendation. We're glad to hear that you were able to give your all to your education. We're proud of you and your hard work!

      -Leann, Community Manager

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      University of Phoenix author review by Jessica Render

      Since its founding in 1976, the University of Phoenix has put providing higher education to working adults at the forefront of their mission. The goal is to be convenient while still providing a quality education.

      • Institutionally accredited: The University of Phoenix has an institutional accreditation by the Higher Learning Commission (HLC) and programmatic accreditation for many of its programs.

      • Get a doctorate: The University of Phoenix offers several doctoral degree options.

      • Professional development courses: For those who are not interested in pursuing an additional degree program, but do need to maintain course work for professional development, this college has a range of options.

      • Teaching programs: The University of Phoenix offers teaching and the social sciences programs.

      • Know admissions requirements upfront: The University of Phoenix publishes their admissions requirements on their website for easy access to additional information.

      by Jessica Render ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

      University of Phoenix Company Information

      Company Name:
      University of Phoenix
      Year Founded:
      1976
      Address:
      4035 S Riverpoint Pkwy.
      City:
      Phoenix
      State/Province:
      AZ
      Postal Code:
      85040
      Country:
      United States
      Website:
      www.phoenix.edu