University of Phoenix

University of Phoenix Reviews

2.6
1,535 reviews
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University of Phoenix Reviews
2.6(1,535)

About University of Phoenix

University of Phoenix Reviews

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    How do I know I can trust these reviews about University of Phoenix?
    • 4,567,379 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 13, 2024

    I am very please with this university. I most like the tools and resources that are readily available to students. I also like how every assignment is carefully written out in a step by step format. All learning activities are easy to follow and study. My only issue would be the timeliness in which instructors respond to messages. I wish they could be more prompt but I do understand that everyone has different workloads and obligations. Overall would refer to a friend!

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    Response from University of Phoenix
    Hi Shaniqua, we're thrilled to hear about your overall positive experience and we appreciate your honest feedback. We always want to see our students succeed, we're proud of all your hard work and achievements. Keep soaring!

    -Leann, Community Manager

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      Verified purchase

      Reviewed Nov. 13, 2024

      I was very apprehensive, going back to school, but when I finally did it, and I chose University of Phoenix. Speaking to just about everybody from my academic counselors to financial to tech support, even the teachers I felt heard and listened to, and I'm so happy I went back, got my BS in Environmental Sciences.

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      Response from University of Phoenix
      Cara, thank you so much for taking the time to leave us a review and let us know how we're doing. Our faculty and staff truly want to see our students reach their goals. We're glad you felt supported!

      -Leann, Community Manager

      Verified purchase

      Reviewed Oct. 17, 2024

      The classes are qualified to prepare for an occupation that best fit a student. Those are study guides that increase long-term relationships in the work fields from University of Phoenix lessons as an alumni. Toward it correspondence of each other informations to experience specialized differences within an easier way in today's educational revolutionary changes.

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      Response from University of Phoenix
      Hi Albert, we're thrilled to see that you've felt prepared and qualified to head into your next chapter post-grad! Our skills-aligned learning courses are tailored towards career-relevant knowledge to support you with your goals. We appreciate your review, and we're wishing you all the best!

      -Leann, Community Manager

      Verified purchase
      StaffProcess

      Reviewed Sept. 30, 2024

      While attending the UOPX to earn my Associate of Arts degree I rate the university 5 stars for my overall experience. From the beginning to the end every staff member I spoke with was so friendly and helpful. They made every step of my journey seem easy. The support and dedication they give to the students attending the university is incredible. If and when there was a time I doubted myself and wasn't sure if I'd complete my program there was a faculty member that reassured me that I could do it. Now I'm about to start my next degree and program and I've received the exact same friendliness and helpfulness as before. I'm extremely excited to see what this next chapter has in store for me! Thank you University of Phoenix for being by my side during one of the greatest achievements of my life!

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      Response from University of Phoenix
      Sarah, this made our day to see! We're thrilled to hear about your overall positive experience with our staff and programs. We're wishing you all the best in your next steps, we know you'll do great! Thank you for taking the time to let us know how we're doing.

      -Leann, Community Manager

      Punctuality & SpeedStaffProcess

      Reviewed March 24, 2024

      I started classes on December 12, 2023, on a Tuesday, and each week, ends every Monday, that is how each week is organized, and each class takes 5 weeks to accomplish and earn 3 credits. So far I have not one complaint about the UOPX as they have been nothing but supportive and I feel all the classes are scheduled great for someone that has a life outside of school. I love this school and I love this program. I feel all the negative reviews that I have read on this site could have been avoided. They would have paid more attention to how online college works. You can't compare them to traditional colleges because that's not fair to its set up totally differently. I hated Community College. That was a waste of time and money. I love This school and I would recommend it to anyone.

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      Response from University of Phoenix

      We're thrilled to hear about your overall positive experience. We're always here to support you!

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      Reviewed Nov. 28, 2024

      I started classes October 15, 2024 and supposed to got my refund October 24, 2024 and they keep telling me that I have excess funds but they are taking the disbursement one class at a time. You can see they have already taken my Pell and some loan but won't send me my refund. This school is becoming more and more sketchy to me. I just want to go to school without someone holding my money.

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      Response from University of Phoenix
      Hi Yasmeen, we're concerned to learn about your experience and we'd like to support you in your next steps. Please send us an email to UOPXSocial@phoenix.edu with your contact information so that we can have the proper department reach out and assist. Thank you.

      -Leann, Community Manager

      Verified purchase

      Reviewed Nov. 25, 2024

      My educational experience was great. Now that I have graduated, I am struggling to obtain a position where I can utilize my degree. This is frustrating as I have the experience and now the education to move up. I have been unable to find any UOP assistance that is offered in this area.

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      Response from University of Phoenix
      Hi Angela, congratulations on the completion of your program! Students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can search for jobs, network with business professionals, and work on your resume or cover letter. For personalized assistance, you can even set up an appointment with one of our Career Advisors for 1:1 support. We hope this helps!

      -Leann, Community Manager

      Customer ServiceStaff

      Reviewed Nov. 21, 2024

      UOP Academic counselors use internal jargon while communicating with students. Which actually translates to being insensitive and passively rude with students who have to use LOA’s or wish to transfer to a more suitable institution. I started my LOA at the end of a semester. Am being denied my 180 LOA limit. The Advisor withdrew me from the school at 140 days. After extensive conversations with finance, academic counselors. I have been locked out of my student portal to verify if I went beyond my LOA limits, how to withdraw. In the meantime I’m in withdraw status while scheduled for a new semester so that some of my grant funding can be held by the University. When asking to speak to a manager or even the President of the University or to be sent email correspondences, they are not sent.

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      Response from University of Phoenix
      Hello Nicole, we're very concerned to learn about your experience on the finance end of your account. We've asked the department to follow up with you to discuss next steps and provide clarity. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

      -Leann, Community Manager

      Installation & SetupSales & Marketing

      Reviewed Nov. 13, 2024

      I am taking an Advance Software Programming Certificate with the University of Phoenix. I can honestly say I have learned NOTHING. I signed up with this college to update my skills so I can return to doing software tech support. The classes are completely outdated. Following the instructions is impossible because the versions of software they are using to teach on are no longer supported. Extremely disappointed and a real scam!

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      Response from University of Phoenix
      Hi Lisa, this is very concerning to us and we take this seriously. Please send us an email with additional details to UOPXSocial@phoenix.edu. Additionally, if you're having issues accessing the content, please contact our Technical Support team at: 1-877-832-4867. Thank you.

      -Leann, Community Manager

      Profile pic of the author.
      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 8, 2024

      I have been enrolled in UOPX and I am almost finished with the program. Well I was told that hey you can get Pell now, I am 4 classes away from being done so I ask about only to have to put in these so called ticket that's suppose to take five days. Well that went on for about three weeks. Finally got it issued then I get told it's going to disburse in 3 day. Okay cool only to get hit with it's going to be late. Okay no problem. Then the days passed and I get an alert. Something is wrong with Pell. It's going to be delayed.

      Now I'm mad. It's like they are not trying to give it to me. I call and am on hold for 1 hr. Yes I waited. Get an answer. Okay another ticket theeennn I get cancelled notices for the pell all of it so I call and they have to put in another thicket to see why. This is really scamish I'm fed up with. I have been nothing but patient with I keep getting all these runaround excuses all this to say I use my veteran's benefits to make sure school is paid so why can get I get the same courtesy. I depend on soe off this money and have been struggling really bad due to their lack of effort to help and then the chat people are so rude. A lot of the time the phone people are clueless. A lot never on same page as chat. I'm just really frustrated. I want to tell people to come to the school and give it a good rating but why if I'm having these problem. I don't want to curse them. Just please do better. People actually do need things.

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      Response from University of Phoenix
      Hello Robert, we're concerned to learn about your experience regarding the financial side of your account. We've reached out to the department to contact you directly. We hope we can make this better and a more positive ending to your experience with us. Congratulations to you on your progress. Please don't hesitate to reach out with any additional details to UOPXSocial@phoenix.edu. Thank you.

      -Leann, Community Manager

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      University of Phoenix author review by Jessica Render

      Since its founding in 1976, the University of Phoenix has put providing higher education to working adults at the forefront of their mission. The goal is to be convenient while still providing a quality education.

      • Regionally accredited: Many online colleges pursue national accreditation instead of regional, but University of Phoenix has programs accredited by either. They are on notice regarding their regional accreditation, but they keep their accreditation while they address any issues.

      • Get a doctorate: Few online colleges can offer a PhD program, but the University of Phoenix offers several options.

      • Professional development courses: For those who are not interested in pursuing an additional degree program, but do need to maintain course work for professional development, this college has a range of options.

      • Teaching programs: Many online programs are limited to technology, business, finance and health fields, but University of Phoenix goes outside the box to include teaching and the social sciences.

      • Know admissions requirements upfront: To find out additional information about admissions, many colleges require a phone interview, but University of Phoenix publishes their requirements on their website.

      by Jessica Render ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

      University of Phoenix Company Information

      Company Name:
      University of Phoenix
      Year Founded:
      1976
      Address:
      3157 E. Elwood St.
      City:
      Phoenix
      State/Province:
      AZ
      Postal Code:
      85034
      Country:
      United States
      Website:
      www.phoenix.edu