University of Phoenix Reviews

I asked to be removed from my classes because of their lies,deceit and promises to make sure if I had problems that they were there for me. They took money from my loans and grants and still say I owe money and on my loans as well. I have letters from them saying that they will give me credit from my classes but yet I still owe the money back. I don't want their class credits, so that I can go through this again? They are wrong in every way and I have emails to prove this. I need help with suing this University for the taking of my funds and not fulfilling their obligations to me as a student. They also threw me into classes without giving me any kind of tests prior to these classes to see if I could even keep up or if I knew what I was doing.

I haven't been in school for over 25 years and I think I should have been more prepared by this University rather than being thrown into a class that I was sure to fail. They are a fraud in my eyes. They stole from me and Lord knows how many others. They need to pay back all they have taken from my grants and loans and pay them back.

A week later, I received a call from Janet **, an executive enrollment advisor, who called to congratulate me on completing my program and to inquire about me continuing for my master's degree in Nursing. I told her that I was going to continue but that I wanted to wait because, according to my financial adviser, I would be awarded the excess loan money provided that I did not register for class right away. Janet seemed to think that this was incorrect and wasn't quite sure about what I was telling her and offered to contact my financial adviser for clarification.

Another week later, my financial adviser calls me and when I told her about my expectations based on what she told me, she began to tell me an entirely different story, explaining that my loan was prorated and that I would not receive any excess loan money and that I, in fact, would owe $5.85 (Yes, five dollars and eighty five cents) in order to receive my degree and transcripts. I expressed my frustration with being told two completely different stories by her; however, she persisted that the latter story was going to be the case. To me, this seems like a fraud because of the misinformation provided to me. I feel betrayed by my financial advisor. I was actually counting on the extra money to help with expenses incurred from sacrificing work for school.

I was also told that once I started my campus classes, it would take 60 days until I received my first disbursement. On 29 Jul 2011, I received an email saying that I would be receiving my first disbursement on 01 Aug 2011. That day came and went so I waited to call my financial adviser to see what was the hold up. She was not in the office but I talked to another person in the financial department. The person simply told me that my funds were on hold but my Pell Grant is still being processed.

I then called on 8 Aug 2011 and was told that it was my Pell Grant that was on hold and my other funds (my unsubsidized and subsidized loans) would be released on 11 Aug 2011. After that, I called my financial adviser on 12 Aug 2011 and she simply told me that my funds had a hold placed on them but they will be released on 25 Aug 2011. I looked at my school account the next day (26 Aug 2011) and my financial adviser tells me that my funds were in and they were processing them.

In my past experience, when I would get a disbursement, the funds would be in my bank account the next day. Then, on 29 Aug 2011, I saw nothing in my account. I tried to reach my financial adviser but she was nowhere to be found. I called the next day (30 Aug 2011) and I spoke with my financial adviser asking her what was going on. She said that they have pushed back my funds until 09 Sept. Mind you, this will be 90 days after I started my campus classes. I have talked to several people in the finance department at UoP but nobody can get their story straight. Nobody can tell me the reason for the delay and the day when I will receive my disbursement.

The finance department is the first people to remind me that if I do not keep my grades up, I will not receive any more financial aid. But I have sustained my grade point average and these people are not keeping their end of the deal. I recently spoke to Patty ** at 4:45 p.m. and she tells me that she has the whole department looking into this problem. She adds that if I had waited longer than the 30-day period of ending my last online class and starting my campus classes, I would not have run into this problem. Like I said before, the finance department told me that if I didn't start within 30 days of my last online class, I would be dropped. Also, I would still have to pay $8,000 for the classes that were not acknowledged by the state of Missouri. I am paying these people to advise me on what classes to take. The university will be the first one to get their money and if I default on my loan, it will affect my credit rating.

About 4 weeks later, I got a call from a collection agency telling me I owed them more than $2k and if I did not pay them, they would not release my transcripts nor would they allow me back in school to complete my degree. I explained to them this had to be a mistake since I had taken all measures to insure I did not owe the school any money. I ended up not going back and was under the impression that I could not attend any other school because I had exceeded my loan limits. Three months ago, out of curiosity, I applied at a new college and was shocked to be told that I had not exceeded any loan limits and they had no idea why any school would have told me that. I filled all my paperwork out and sent for my transcripts. They refused to give my transcripts to me until I talked to their collections agency.

I contacted the agency and explained although I did not feel I owed them anything, I would settle for the amount they offered ($800). The collection agency told me they had charged off my account and would no longer take my money! I was told to contact UOP and they would give my transcripts to me since as a charge off I no longer owed. So I did contact UOP and was told I had to pay off the $800. I explained what their own collection agency told me and they refused now to return emails or calls. I would never ever tell anyone to attend this college because they are very bad. They are being sued as we speak by the Department of Education for these practices. I am considering trying to find anyone with similar issues so we can file a class action law suit.

Now the University of Phoenix has sent me emails telling me that they will send my account to creditors if I don't return an amount they say they over-refunded me. Shortly after they said that I was over-refunded by $1000 due to a system error, I had to close my account because my bank card was stolen.

Checking out if they indeed did over-refund me will be a bit of a hassle requiring a trip to the bank. The question is, am I responsible for their mistake? Don't large businesses like this have insurance to cover their losses/mistakes? I used to work in a bank and many days the bank drawers would show a loss, but we never chased down account holders and asked for our money back. What can/should I do in this situation?

Thank you for your help!

Despite the efforts of various UOP officers that continue to disregard and discredit this data to support a much simpler causation of my various situations, UOP has now increased its efforts by harassing me concerning none existing federal loans that are not due until 2017. Despite this, the generic explanations provided by UOP do not appear logically nor logistically appropriate to serve as legitimate explanation. Given the repetitive non-response provided by UOP, I shall again attempt to explain my situation singularly, in specific detail and provide additional questioning as follows:

As quoted by your (LOA) denial letter, "....on 09/30/09 {I} was denied because it was submitted on an invalid form and requested an absence longer than 90 days, ..." The concern here is that the invalid form was provided by UOP and was filled out via the direct instructions of a UOP representative. Based solely on this information, which can be traced specifically to the day and UOP representative, my question is does UOP engage in actions to intentionally mislead its students? If this is not the case, please provide specific documentation that disproves this statement. Currently UOP expects me to accept that the form that UOP provided and assisted me in filling out was denied because of that fact.

"Time in excess of 60 days, not to exceed 90 days per leave in any 12 month period (for a total of 180 days during a 12 month period), may be approved on exception basis unusual circumstances. These circumstances may include, but not limited to, the following issues: military reasons, circumstances covered by the Family and Medical Leave Act of 1993, or jury duty."

The questions I have here is why was I denied initially when UOP supplied the form for me to fill out and also provided the representative that directly instructed me (via telephone) on how to fill out the application to cover my situation which was departing for the U.S Military? In this case, UOP walked me through step-by-step on how to fill out this form and then denied that very same form. In addition, when the form was accepted, the exact same form was resubmitted with no corrections, yet UOP accepted that. Why is this? What was different of a form that was just refaced and not altered? My final question is why wasn't my military exception granted based upon the fact that I was considered active duty status? What discriminative elements exclude me from the military exception? According to your own policies my situation was considered an exceptional situation, what part of my particular military departure allowed your UOP to discriminate my situation from others?

The break in attendance is very confusing to me and has been a source of tremendous confusion as my attempts to get a concise and definitive answer have failed and have only spawned additional questions as each response is inconsistent from the last. Due to the various contradicting responses, I have received from the UOP on this matter that Raquel ** has placed a censure on any UOP counselor or official from further discussing this issue. According to your research, I returned to school on May 25, 2010 and as a result from this lengthy break in attendance of over 180 days, a new academic year was certified.

1. What initiated the exit process? I was told that I was academically disqualified during my LOA, by Stephanie **. In addition, I was told I received a zero for a class for a withdrawal event though I had left for the military prior to the class starting, and UOP received proper advance notice of my situation. Stephanie ** also informed that since I was disqualified, I had to wait 6 months to be readmitted. Which gives us the 2010 May 25 date?

2. If I was academically disqualified, when did UOP provide notice? Who provided the notice? To date, when I ask for a copy of this notice, I am told I cannot get a copy of this notice. Stephanie ** refused to give a copy and forwarded me to a documentation office of the UOP, that later referred me back to Mrs. Stephanie. The act date of this disqualification has also varied.

According to Raquel **, University Relations Lead, Mrs. Stephanie ** provided proper academic advisement during the time in question and had provided properly informed me of the 3.0 requirement for graduation. When I asked Ms. Raquel to clarify how this was determined, I was denied an explanation, nor was Ms. Raquel willing to discuss with me why Mrs. Stephanie decided to conduct the alleged communications, knowing that I was away in the military and unable to respond. Again, when requested to provide proof of the documentation of these communications, I was denied and not provided an explanation as to why.

The actions of Ms. ** and Mrs. ** are discriminative based upon the fact that when my wife presented her situation concerning the alleged 3.0 requirement not only was she granted the opportunity take the additional class to achieve over the 3.0 requirement, but UOP had her do so at no charge as UOP determined that the advisor did not properly provided appropriate counseling in this matter. The only variances in our situations where I was in the military, my wife was not, and she has a J.D.

Since we enrolled simultaneously, took the same MBA program, took the same classes, had the same professors, experienced similar problems with the same professor, and had the same academic advisors, do you feel that you can provide me what the discriminative element was that separated our situations, such that she would be granted the complementary class and I was not? Given the current scenario, the only difference in our situation is that I am serving in the military and she is not, but possesses a J.D.

My next question is why was I not sent to the military liaison department for UOP after acknowledging the fact that I was a military serviceman? Why did Mrs. Stephanie have me pay in order to access this entitled resource? Why did Mrs. Stephanie not acknowledge at this time {March, April, and May 2010} that there was an issue with my graduation in 2010 or 3.0 requirement? Again, please provide documentation to support your position as UOP academic policy does not cover this scenario. Why did Ms. Raquel insist that there were proofs disproving my position yet refused to provide it when requested several times?

In addition, why was I not informed of the alleged Military discounts provided by UOP? Why weren't these discounts provided by the appropriate military liaison? If UOP was aware of me being in the military, how were civilian counselors qualified to handle military personnel?

Why does UOP refuse to answer my questions pertaining to OPS 571 and the events that transpired with the professor and me? The events that have been documented and verified by Ms. Raquel and Director ** are as follows:

5. His blatant threat of reprisal, in email format, if I contested his decision.

According to UOP, an adjustment was provided for OPS 571, according to Carol ** J.D., Director of Academic. She instructed me that she was responsible for the determination of OPS 571 being credited and left instructions for the class to be retaken for free. This did not happen. Although the class was credited, my finance was still charged for it and also I am expected to pay out of pocket in order for UOP to replace the grade with a better one.

In retrospect of the UOP addressing this issue, could you please tell me what methodology was used throughout my academic dispute process? I have been informed by Director **, Director of Academic Affairs that the initial process of the grade dispute is an automatic denial as it primarily deals with incorrect grade inputs by UOP professors only. Given this, the second appeal attempt, allegedly, undergoes a similar process - that being an automatic denial. If this is not the case, you feel that you could provide me a specific accounting of what specific steps were taken, disproving the documentation I provided the Office of Academic Affairs, the Office of Dispute Management, and various UOP officers, consistently showing your professor's acknowledgment of his willingness to accept a weekly assignment late (without point reduction); demonstrating that professor's classroom neglect of a student requesting assistance in order to provide feedback concerning the assignment clarification with classroom assignments; and demonstrating the academic advisement neglect when your professor of OPS 571 waited until week 7, of a six week class duration, to reverse his decision to accept week 2 assignment, dismiss my requests for academic guidance concerning completing the final exam without his feedback from week 2, in an email format, and threaten fabricated reprisal should I contest his actions to UOP officials.

Again, the UOP guidelines are inadequate in providing an explanation for this. In addition, Ms. Raquel refused to provide me clarification of the research conducted and refused to share with me any details. In fact, Ms. Raquel threatened that she would bar any UOP official from speaking with me concerning this matter without explanation. To date, any attempt to contact the UOP concerning any requests in this matter are forwarded to her desk, and she has yet to return any of my calls or requests.

In conclusion, the purpose of this letter is to highlight the response that UOP provided to justify their actions for the events surrounding my situation. Unfortunately, based upon documentation provided by myself and officers of the UOP, this explanation is inadequate at best, and substantitates my claim of misreprentations provided by various UOP officials.

The responses from specific UOP counselors to my situation have been discriminative in nature, as they appear to correlate my military service and obligations as an opportunity to extend usage of my federal educational funds (i.e. Title IV) by extending my attendence at the University through unethical and illegal methods. Again, I have provided specific documentation pertaining to each situation and mentioned here and in my original complaint, originating from data provided by UOP financial and academic officers throughout email correspondence. I am again, requesting either UOP to provide specific information disproving my allegations or as I originally requested, to provide some resolution which addresses the improper actions taken by both UOP professors and counselors in dealing with my academic situation.

This resulted with me being hospitalized because of verbal stress from them and from filling out www.fafsa.ed.gov. When I was in the hospital, the social worker send the college a form statement an excuse absence since I was in the hospital. My mother, Jackie, is a proof along with a letter that the social worker send to University with my ID. I want to go to that college but now I can't even get a credit card for little extra things I needed for my daily use.

Now it's two weeks into the next semester and I spoke with her again and told her to drop those classes because I could I do it last semester. Why do you think I could do it this semester and I also told her that I would take those classes at a campus so I could be in front of a professor because I needed help. This is the end of March 2010.

Phoenix University held me in this class without my knowledge even though I asked to be withdrawn in a timely fashion. They charged me for this and didn't send my loans back until August 2010. Now speaking with the National Education Center in San Francisco, they informed me that Phoenix University was supposed to send my loans back within 90 days of withdrawal and withdrew at the end of March through Jamie of academic advising and Juan of financial aid.

Meanwhile, they received two loan disbursements that went straight to the UoP for the classes I had taken and those they anticipated me taking. They held $2000 of my loans for future classes, not releasing the funds to me. They claimed they couldn't, and had to wait on the government to disburse the Pell grant funds to them, first, and they would refund that to me. They also claimed that the government had not yet sent the Pell grant funds to them, which they had requested in March! I can apply at my local college on Aug 1 and have the money in hand on the 23rd. I call **!

During all of these, I couldn't get my financial aid adviser on the phone for anything. He never answered and never returned a call. On the odd occasion, I could get my academic adviser to call my financial adviser but this still didn't get me a call back. Just another vague "I really don't know, but I'll feed you the usual line" answer.

Finally in September, we simply couldn't wait any more. The baby was due at the end of the month and I was offered double hours at work and had to take them in order for me to take the week off when the baby was born (we have no family or anyone else to help with the kids). My school work suffered and I just barely missed the 2.0 I needed in order to be financial aid eligible. UoP insisted I retake the class in late October on my own dime ($1200) or they would charge me for the class. We still hadn't received another dime in Fin Aid in over six months of me taking classes, and there was just no way it was going to happen. I told them all these and tried to explain, but they obviously saw the well was dry and no longer held my hand on anything. The account was turned over to their internal collections within the week. Three days after I told them that I quit, I got the letter saying the Pell grant had come through. How convenient.

It is now August and I keep getting the runaround. I have been giving four different disbursement dates. The latest statement I submitted everything too early and the system is confused. Really? Is that the best they can do?

I know my money is at the school and it is frustrating for them to play games. I want to transfer but I am not sure how to do it. We (all the students) need to form an alliance and get this problems fixed!

Now my turn, I started six weeks ago, and was told that I would get my disbursement in 4-6 weeks. After calling and finding out that my financial counselor does not work there, and being transferred to three different people, I now have to wait 2-3 weeks longer. They have the money there. I am ticked off, and I wish they would get there ** together.

Once the second block of courses was done I have to call him again because the classes were not updating. He told me that he will investigate why but in the mean time, he would manually make the changes again.

Two weeks from the end of my third block of classes, I received a call from Paul saying that they figured what was wrong and it was because they had me under the wrong degree program from the start and that I need to drop the two courses that I am currently taking. He also told me that one of the classes that I took previously, would not be counted toward my IT degree. I was furious but I kept my cool because they agreed that they would pay for my courses and refund me the money to do with as I pleased.

Then I started two new courses only to be told that another two courses that I completed would not count either. I went through the appeals process to have them count. Then in February of 2011 I was one of the lucky ones selected for verification.

I was advised by Leigha, my financial adviser, that they do not select the people to be verified, that the Department of Education does. I faxed in on their letter head the taxes from the previous year as well as a statement saying that we received child support for my step daughter. In March 2011, I received two phone calls, one from my financial adviser and one from the financial aid processing center saying the information was not received, that was after my husband faxed it twice the first time because of previous issue with “missing” faxed documents. Again, I got the information together, but at that point, my daughter no longer lived with us. So the processing center said that it was no big deal that I could just fax in a letter stating that we no longer receive child support. I emailed it that very night.

Well it was not until May that I received an email from Leigha saying that the information was still not received.

I called the processing center and they said that it was received that I needed to write a letter showing how much child support I received and my 2010 taxes needed to have all the boxes filled in. I advised that we filed via TurboTax and that there was no way for me to fill in the boxes unless I have printed and hand filled them. They said that was fine to do. I did it again and sent the email. A few days later I received a call from Leigha saying that they denied my information that I sent because I hand wrote the information, did not initial it and that the letter did not specify how much in child support we receive monthly. Again, I called the processing center and advised them that we did not receive child support any longer and that I did TurboTax. I asked them why if the Federal and the State does not need the boxes filled in, why would they?

I received a response saying that I need to fill out the tax return by downloading a copy from the IRS website, via Adobe, and fax it in. However, I also needed to send a letter stating what child support monies we received in the 2010 aide year. That was in May!

Rewinding a bit, around February I contacted my academic adviser to alert them to the gap in classes that they had me on, I asked them as well whether it would affect my financial aide and after Paul and Leigha talked, they advised me that it would not affect the timing of my aide. Fast forward to July, I started two new classes the first and second weeks of July and they received my loan monies, but still had not processed the Pell Grant stuff. Leigha rushed the information, or so she said, and I was advised that I would receive a response by the end of July and most likely receive my money by first week in August.

By the end of July I still had no update and Leigha said that she would check on it next week. This happened until last week when I contacted the processing center via my academic adviser to find out that Leigha coded my information wrong and nothing was submitted rush, not until July 19, and by that time, they had 11 days to process those requests. After 11 days, which was a Tuesday, August 4, they still have not processed anything. Natasha, the Senior Processing representative emailed me on Friday, August 5 to advise me that the information had been approved for verification however, the funds will be released on September 23 because of the staggering classes that I asked for! I advised her that I did not ask for the staggering classes., I was advised that the classes would be staggered based on the University of Phoenix policy because they did not want students to post in two classes on the same weeks and then homework in both classes the next week.

When I told Natasha that that's not acceptable, she just continued to tell me that there was nothing more that she could do. I politely hung up and called Leigha to advise her of the finding and she said that I should not have a delay for the classes, that they, were looking into it. I received a call from Leigha's manager and was advised that there was nothing that they could do because of the request for staggered classes that I asked for! Again, I advised him that I did not ask for it and I was advised that it would not affect my funding and distribution monies. I asked him if they could release the $2,450 that is sitting on my account for the next two courses and then re-coop their monies on the 23rd of September. They advised that I could not because, "the monies on account are loan monies, and that they are not allowed to release those funds".

After talking with him on the phone, I was pissed off and I hung up on him, knowing that this is getting nowhere. I sent Leigha a message via email saying that I will never recommend the University of Phoenix to anyone and that I will just finish my degree then say goodbye to this institution. I added that I'm glad I don't have to stay longer because University of Phoenix is not something that I can ne proud of.

I sent that email at 12:20pm, August 8 and two hours later at 2:35pm, I received an email from Leigha saying that her manager was able to go further “up the chain” and they can have the credit sent to my account. She advised that I will be receiving an email with a Credit Balance Request form attached and that I need to send it back. She added that the email will be sent by end of that business day and that she was sorry that the re-calculation happened and that she was not able to give accurate information. She said that she also feel terrible yet she is glad there is something that they are able to do for me for the mean time. By 5:48pm, I have not received the Credit Balance form and I emailed Leigha saying that "I believe that it is the end of the business day and I have yet to receive it (the form)."

After that I received a response, that was 6:29pm and it said, "I was told that the processing center was told by end of business today, the processing center should actually send it to you tomorrow." It is now the next day at 3:53pm and I still do not have the form.

Well, let's just say that the first several months went along without any problem. Then there came a time to receive funds from our account, I received mine, but for some reason my friend never got his and when he started checking with his financial adviser, he was told that the fund were coming. This went on for two months and every time he called he could not reach his financial adviser. Finally one day he called his academic adviser and was finally told that his financial adviser was no longer with UOP and that his funds were coming. The next thing he knew, he was not responding to his discussion questions and that he was falling behind in his classes.

So, one day I actually watched what he was doing and when he went in, there was only one person listed so he responded to the instructor and replied to one classmate. He left at 3:30am for an assignment and he would be on the road for 4 days so when he returned, he opened his classes and with 28 students in the class, only one more had responded and with his respond that made it three. He responded to his classmate as well. Guess what, he received a call from his academic adviser asking why he hadn't responded in the class and when he told him that there were only two people to respond to and that he did respond, the adviser scolded him and told him that he had to respond. To make the long story short, he still has not received any funds from the school, they placed him on academic probation and told him that he had to pay to retake the class again because they failed him for not participating in his class. I think this is a bunch of ** ** because none of this started until he questioned them about his money. Let me tell you what happened to that.

The financial people told him that it appeared his money had been taken and that they were in the process of investigating the matter because he appeared to be one of many and that one they finalized the investigation they would release their money. Now, that is **. They should have released his money and went after the person or people who was stealing from the students, that is code of ethics.

As for me, I was also put on probation and I was just recently told that I could not take classes again until January. I am old but I am not crazy, I'm sure not anyone's fool.

University of Phoenix is a school that makes their money from students and the federal government. The more they can charge, in any way they can, they will. They will place charges on you that you don't even realize it's coming. They they hold onto your money and give you what they feel you should have. I will say this, before signing up to any school online please check them out completely. UOP is a money maker and scam all rolled into one. You will get a degree but at a huge cost. I figured online would be better for me because I did not want to be a 60+ female sitting in a classroom with a group of youngsters and the time element is attractive, but all in all, I feel that at some age, people really need to consider what is important. My mother is very important and being here if something happens was more important. UOP doesn't care about you or your families or your dreams, their money is their god and that's what's important to them.

Again, I will tell you, run, don't just walk away from University of Phoenix!

How can this department hire and keep these people? I could go on and on with out experiences but why bother? Nothing ever changes and tomorrow never comes!

Last year in 2010, I was going over my credit report and I noticed that the University of Phoenix had me owing them over $2000. I thought it was a mistake so I did not look into it right away. Three weeks later, I decided to return for my degree since I only had a couple of classes left. That was when I found out that they not only had not withdrawn me from my class but charged me for the next two classes as well. I called the grievance office and the guy was very rude and pretty much called me a liar, so I hung up and let it go for several months.

In April of this year, I decided to enroll at Colorado Technical University online where I am now attending. When they tried to get my transcripts, the University of Phoenix refused. I filed a grievance with their grievance office this time to get this taken care of and I just received their response in the mail. It did not address my issue at all which was me paying for classes I never took, instead they belittled me by explaining why the FASFA loan was returned and did not pay for the classes (that I never took) and so it was my responsibility. I am now looking at having to take 90 credit hours at Colorado Technical University online to get my degree and go another $26,000 in student loans in the hole as well as have a bad credit rating and an awful GPA due to the negligence of their staff. I just discovered that this was also during the time that the federal government filed a law suit against the school for academic fraud with their student and financial advisors for this sort of thing.

So, unless I take these people to court, my only recourse is to pay them and then pay for the classes all over again or stay where I am and rack up $26,000 in student loans to get the same degree.

I told them that was unacceptable and that they needed to fix it and make it right. The school told me that they can not fix it otherwise, they will lose the ability to offer student loans. Well, I called my lender yesterday to find out if there is anything that I can do. They told me that so far, they have only received one thousand. Now I know this does not seem like a big problem, but I am getting told that I have to come up with almost a thousand dollars so that I can take the last class I need for my degree.

I called my financial aid advisor as well as the processing center to find out what happened to that other thousand dollars and I got two different stories. My advisor told me that it was canceled (not possible due to the fact that they had the check (one check) since at least march) and the processing center telling me that they do not know what happened to it. After having 51 credits for an accounting degree and having learned about the SEC, FASB, GAAP and fallouts of scandals, this got me thinking. After reading everything on here, I think that school needs to be audited for some kind of fierce.

Now, I own up to the fact that in almost three years at this school; I have failed two classes due to the fact of moving, dealing with internet losses and plain disillusionment with the establishment. Now that they have messed up my financial aid so much, I will not be able to come up with the money that I need to take my last class for my degree. I am unemployed, I have not worked in almost five years and my boyfriend and I live almost paycheck to paycheck. I do not have the ability to come up with a thousand dollar. Had the school not messed up with my financial aid, I would not be in this situation because I would have the funds to pay for the class.

She and her two children live with us and I am disabled and we have to support them as well as ourselves. I can not understand how this university can keep doing this not only to my daughter but as well as to other students.

University of Phoenix has been a significant change in my life. Some years ago, I was at a college fair and University of Phoenix gave such a good impression, it stuck in my mind for three years. While I was still attending junior college, I had decided to transfer to UCSB, located in Goleta of California. Because I work full-time, and had two underage children at that time, I pondered on University of Phoenix, then after some considerable thinking, I contacted the first person (Lori), a wonderful enrollment counselor.

My major is Health Care Administration, and I am almost finished earning my Bachelor's degree. If any questions came along about my financial aid, Pell grant and other financial questions as such, I always called and spoke directly to my financial counselors. There has been a change of financial counselors along the way. My learning experience is more than wonderful. University of Phoenix has helped in the area of self-confidence, enhancements in literature, and more ability to grasp concepts in this online learning environment. I am sorry if anyone feeling otherwise has had negative experiences with this university. Much of what I am reading has to do with people dropping out for hardship circumstances and having a negative financial obligations reflecting on their credit. And, for the complaint about the loss of home, and other hardships; the university in no wise are responsible for those losses, though unfortunate ones. These are difficult times, and our economy is staggering to its feet.

The policy for students taking emergency time off has changed. But any student needing to take personal time off should review the policy for that, before attending your first class. I have been going for three and a half long years with online studies. Sometimes I want to quit. I took care of my mother and I took almost two months off from work, plus had school, and my children now ages 20 years and 16 years.

I refer anybody to University of Phoenix. I have often thought of becoming a faculty member, too. All things will work out if you plan your goals ahead and work with and not against the school.

Saundra **

Finally i spoke with my advisors supervisor several times and after four months resolved the issue at the schools end. Nine times out of ten when i tried to contact her or anyone else on the matter i got their voice mail, and most of the time never recieved a call back from them. The instructors were very unhelpful as well. As a result of my finacial advisor messing up my finacial aid i was not able to continue online classes, as i was waiting on it to come through to help pay my rent, internet service and pay for a computer.

Now I am able to go back to classes and continue my education but, the University of Phoenix is holding my transcripts and will not release them to another college, because they are charging me for classes that i had to drop out of as a result of the matter with the finacial aid. I have tried several times to contact the advisor at the University of Phoenix and left messages just recently, with no reponse back from them.

I feel that the school has gotten their money and they do not care that they receive money to help me. Everyone at the school has made promises to me to try and override the senseless hold to my account, but to no avail. As of today, still nothing has been done. I am supposed to start a new class next week and that means that the school will need to pay for that class out of money that's being held. I wonder how they will manage that when they can't give me my money. Funny, huh? I have called and tried to get phone numbers to people in-charge to no avail. I have sent each of them e-mails and requests to release the hold. Is it going somewhere?

A Carol ** stated the prior reason for delaying my funds coming to me was due to a clerical error and the Pasadena branch of University of Phoenix neglected to inform the financial services that I was requiring more loans! So, the university is holding the money that arrived at University of Phoenix. The Pell grant arrived at University of Phoenix on June 10, 2011.

This was not a flaw in my procedure but a tragic mistake by the university where I paid so much money to already. In the meantime, I am struggling to put food on the table.

My Stafford loan is paid off, however, now 10 years later, my account is on hold because UOP records indicate that I have a balance. I have been trying to rectify this but keep getting transferred from department to department, to supervisor to disconnection. Now it seems that their records show that I either did not pass a class or I withdrew from the class (depending on whom you talk to). This process has been very frustrating for me.

I feel as if the UOP is giving me the runaround hoping that I will drop the matter. This is not going to happen. Please help. Oh, I almost forgot, the last department I spoke with, Collections Science cannot find a file with my name, ss# and IRN. There are 2 others with the same name but different ss# & IRN.

I think it is funny how they do nothing with your financial aid until you have started your classes. I believe they do this to stick it to you. I told him he was crazy that I had asked Kara several times and she told me every time the same thing, "it would cost me about $3,800 for my associated degree, that included tuition and books", not $12,000! So now I'm getting a bill to cover the 3 days of school.

We just received loan statements from both CitiBank and FedLoans totaling $49,000.00 for a B.S. degree! How could an online school cost so much? There are no classrooms, air conditioning and light bills, etc., as overhead. Her loans include 6 unsubsidized and 6 subsidized loans. She applied for, but received absolutely no financial aid, other than loans which were sold to CitiBank and FedLoans Student Loan Corporation. These loans have been traded between financial institutions on multiple occasions. We have no idea if there is some other institution out there with other loans. We only hope that the loans between CitiBank and FedLoans are the only ones.

I feel that my wife was very misled. I figured the high end cost might total around $30,000. I was recently shocked to learn the price tag for an online B.S. was $50,000. We will pay the loans off in full this month, but would caution everyone to get everything in writing as they are masters at confusion with those who focus solely on a degree and are unaware of the business of education as in my wife's case.

My niece graduated from a private school, had summers off, lived and ate on campus, and graduated with a B.S. with a student loan under 35,000. How could UOP have cost $49,000.00 for a B.S.? My wife had always wanted to get an education. It's the only thing that she ever really asked for and the one thing I always wanted to be able to support her in. We honestly did not realize the price.

Credit Card companies have to disclose every charge, interest, etc. in a monthly statement. We didn't even know until recently, who we owed, how much we owed, amount of interest being accumulated, etc. How are they getting away with this? I'm sure there are those who will comment that we got what we deserved by not paying attention. In hindsight, my only response to that would probably have to be, maybe we do.

Kendra emailed, "I completely understand Christina and trust me, I did everything I could to try and have that course applied to your electives especially since it was an error made with the scheduling system. I was denied and told there was nothing I could do and I even escalated it to a director that I thought could. Honestly, I do and have valued your time. In the 7 years I have worked here, I have never experienced something like this". I would like to know how this is a legal practice when it is the fault of the school. Please help!

All this course is doing is reiterating what I learned already in GEN 105 and got an A in! I am surprised there is not a class action lawsuit demanding money back for this course as it is clearly a scam to profit at no educational benefit to the student whatsoever. It absolutely should not be mandated once you have already took the GEN 105. They told me I had to take it in order to proceed and when I told them how much of a scam I thought that was to profit, they said they understood but could do nothing to change it.

Second major issue: Learning teams! What a joke. Please consider this argument. I am a busy mommy who was drawn to UOP online courses for the convenience they offer. Though I realize I pay a higher price for this convenience, at this time it is the only way for me to attend college right now with a family, starting a job, and other obligations. So I am told when I start my Bachelor's Degree that I would be in Learning Teams. At first I thought a couple of courses this would be applied which I can appreciate, because in life we all need to learn how to work as a team. But it is mandated to remain in Learning Teams for the entire duration of your Bachelor's Degree! And it is horrible! The obvious argument is the major contradiction of offering a student the ability to create his/her own schedule. This takes that away almost completely.

It also requires each person trying to figure out what part to do, agree on it, communicate for days making sure everyone is on the same page and delegate assignments, then everyone does their part and someone writes it all. Then it is posted for review by person writing it and then that person has to wait for each team member to approve or ask for it to be revised. There are deadlines to turn in your part well before assignment is due because the one person who has to write it needs time for review, and all the while it takes half the time and battle just coordinating with everyone. It is not like we are in a face-to-face environment, they expect us to coordinate this online. It is angering. Then ready for the worst part of all? There are sometimes two Learning Team assignments per week and an individual assignment for you to complete.

Say you completed your part of the Learning Team assignment, well if the paper is bad because other team members won't revise their part, your grade suffers. Yes, you who may be an A B student, as I am, will have to rely on the team assignments to factor in for your grade. What ** at UOP thought of and approved this? It contradicts the very nature of their program being helpful to busy families. I am currently looking to exit out of there and re-enroll elsewhere as soon as possible. I am very upset because I really wanted a degree from there. Alas, there is another insulting and annoying, more time-consuming rule they added recently.

Because the UOP wants to treat us like children and make us pay for the ** who plagiarize, we must sign a certificate of originality document and add it to each assignment stating it is our original work. Seriously, is it not grade school learning that we should not plagiarize. Can we not just agree to it initially and if caught doing so be expelled? Must we add yet another pain in the **, time-consuming thing to do to make it even more inconvenient to attend? It all adds up to time. And to them, they see dollar signs it is clear. I am so upset because I now have to take time to investigate other schools, their program, what transfers, how much, etc. Also, the financial aid center holds on to funds for a long duration with excuse after excuse of why it has not been credited to you and disbursed. It is another awful and time-consuming pain in the neck to contact them asking them to explain where your funds are. At this point I am wondering if they do not invest it somewhere for a profit and keep it as long as they can to do so.

The recruiter assured me that I had nothing to lose and that if I have any problems, I could simply stop taking classes. He also said that I was on a trial basis and that the school would also help me with any special assistance due to my individual concentration problems. One of my main concerns was that there were no actual books available for the classes, only "online" books. And I told him that I need to hold the books in my hands to reinforce what I need to learn and that with my seizures, it's difficult to read from a monitor. He "assured me" that I could get actual books, and it wouldn't be a problem. And when he found out who I need to talk to about my special needs, he would do everything necessary to help me. He said, "He would stake his job on it."

The last time I spoke to him was the day before the disability counselor emailed me and told me that there was no "special assistance that they could give me, and it was too late to drop out without penalties."

He did whatever he needed to do to "rush my FAFSA" through. I was in class within a week from his initial phone call. He was very persistent. I floundered for a few weeks, and he said that he was constantly having meetings with his superiors to "make them keep their word." They never did, and the individual who I was working with just disappeared one day. They told me that he was fired for making promises that he wasn't authorized to give me. They were demanding that I pay the remainder of the fees (after what they already kept from the FAFSA that they took) and were also demanding that I pay them $448.52.

I am disputing that I owe them anything, because their recruiter told me that I wouldn't owe anything. They fired him for lying, and that proves that I was offered these classes under false pretenses. I am joining this class action lawsuit against Phoenix University and their companies, along with the many other people that have had similar experiences. Thank you. Ellen **

I am not getting any benefit from learning teams, online learning are specifically so we can learn and study at our own pace provided we turn work in on time, not wait on others! Then, whoever is in charge of putting everyone's part together has to be counted on to do APA, proper grammar, spelling, and now they added an attachment that insults our integrity called a certificate of originality that we must submit with any assignment stating we swear it is our original work. Another added step that is unfair for honest people we already learned in grade school that plagiarism is wrong. They warned us and made us sign an acknowledgment that we would not cheat, and now they make us add this too? I can get over that but it seems it is just one thing after the other.

I am looking into other online schools and I am mad that I have to go through all this trouble. I want to do my own work and have my grade reflect my work not mine and some strangers on a team I won't see or be in class with again necessarily. I am so disappointed that they manage these learning teams I have a feeling that eventually they will see how they make online learning more inconvenient for people and hopefully remove them. If they do not remove them now, I am leaving to another online University. I hope I find a reputable one I am looking into Capella, I just need to ensure they are reputable and accredited which I believe they are. I have also had many issues with the financial aid department disbursing my funds when they say, I have been waiting on my excess loan money and courses to be paid for weeks now when told it would be expedited, I called and she had only "expedited" it a week after she told me she would. It's a sham because I really do not want to leave UOP, I like the courses just not the learning teams. Beware of them they are forcing you to wait for others before you can even know what you are doing and it becomes a confrontational pain in the butt which also takes away from you doing all of your own work and your GPA can go down because of other people. So not fair.

In January of 2009, I enrolled in the University of Phoenix's Continuing Education program's Educational Leadership classes in order to complete my Masters plus 30 degree. At the time, I spoke with enrollment counselor Eric ** about whether or not the university offered the continuing education courses as a way of earning an Administrative Endorsement in the state of Tennessee. During several phone conversations, Mr. ** repeatedly stated that the continuing education courses have been appropriate for teachers to earn licensure add-ons or endorsements. He did state that it is dependent upon each individual state and that I should verify the requirements with my home state. Additionally, in recent emails and phone calls with Ms. Lindsay **, she also stated that the continuing education courses could be used for licensure or endorsements.

I verified in July and then again in December with the State of Tennessee that they would accept courses from the University of Phoenix for endorsements and that I did not need to pursue a separate Masters Degree. With that, I enrolled in two courses in the spring of 2009. Later, I re-enrolled in the summer of 2010. I spoke with enrollment counselor Tara ** about continuing with the University to earn my endorsement. Like Mr. **, Ms. ** stated that the Continuing Education courses could be used for endorsements. Lewis ** echoed this statement after enrolling in courses. At no time did any of these people ask what was required by the State of Tennessee, ask to see my paperwork, or say that there were limitations to what the university could do. Their responses to my questions were always that the courses could be used for endorsements. Additionally, they never indicated that the University had a separate program for those seeking licensure. In fact, little direction was given by your enrollment counselors.

Throughout the process, I continued to check with the Department of Education in Tennessee. The State verified that the courses offered by the University of Phoenix were approved and all that was needed was for the University to complete the paperwork for the State. Once I completed the courses, I was informed by Ms. ** and Mr. ** that the University would not complete the necessary paperwork due to the phrasing Program Completed on the state's licensure forms. After continual reassurance and several thousand dollars spent, I am unable to complete the endorsement due to the university's misleading information.

Several months ago, I sent a similar complaint and have been in communication with Lindsay ** in the Dispute Management Office. Throughout the process, there has been continual misunderstanding about what I was seeking to earn and what my complaints have been. Additionally, her communications with the Department of Education have been misinformed and have failed to address my concerns. Ms. ** repeatedly stated that the problem with recommending the endorsement was not the university's courses, but the wording of the State's paperwork. She also sent several emails stating that the problems I was having was that I did not understand which paperwork I needed or even what the state required. I have several emails from both the State and Ms. ** verifying that I only needed to seek an endorsement and that I was correct in the paperwork that I sent Ms. **.

At the end of the process, I was sent an email stating that Tennessee required me to be enrolled in a certified endorsement program. Being fully aware of this requirement, I repeatedly asked Ms. **, Mr. **, Ms. **, and Mr. ** if the courses in the Continuing Education program were for an endorsement program. They all stated that they were and are now, still refusing to make the recommendation for endorsement. I have sent Ms. ** several emails asking specifically about what I had been told by the state and she has yet to respond.

Please understand I am unhappy that the university was unable to complete the necessary paperwork. The counselors should have been more forthcoming about what the university could and could not do, as well as of their licensure programs. If it is incumbent upon the student to find out what the state requires, then the university should honor those requirements. Or, at a minimum, they should ask for the necessary paperwork prior to enrolling students. It appears that the university is more interested in gaining students than actually helping those students reach their educational goals.

The second lie I was told was regarding my financial aid. I was told that it would take 60 days for the school to receive my aid once I posted attendance for the first class, and to my surprise four days after, I started the school credited my account with my student loans and Pell Grant. This made me wonder whether or not, the school had already had my money and was just holding on to it, using it however they pleased. Although this was great news for me since that meant, I would be getting my refund sooner than expected but the problem came in when it was time for my next disbursement. This time it took more than 60 days for them to credit my account, and when I asked why they couldn't credit my account like they did the first time no one could provide me with an accurate response.

The third lie I was told was I had to have a GED or high school diploma to attend, which was the law and the department of education's rules. But why is it they accepted me having neither? Now, I know they are 100% funded through tuition fees, but my gosh they are that desperate for money. I'm not putting myself down, but I could have had an 6th grade education and they would have accepted me, just as long as my EFC was zero increasing my chances of financial aid assistance.

The third lie I was told was in order for me to remain a student I had to allow them to charge me for future fees, even if they were not in the same billing period, but according to the department of education, I have a right to decide whether or not they can hold my financial aid for future fees. The only fees they are allowed to bill me for are current outstanding charges, not future, but the University of Phoenix has tried to get slick by billing your account for future courses so they can hold your financial aid. This is against the law if you have opted to not allow them to hold your funds.

The fourth lie I was told was incoming credits are automatically posted to your account summary page and an actual human does not encode the incoming credits. This is a lie. The University actually can request funds from the department of education once you have been approved, and an actual human does have to go in and give you credit so it can reflect on your account summary page. So if you have your Loan Disclosure statements stating you should receive credit on a certain date and you do not receive that credit, it is an actual human's fault at the University and is not the auto-bot's fault.

The fifth lie I was told was per request, and once approved for my financial aid a manager could give me a provisional credit on my account, allowing the refund to be issued so I could get the items I need (computer, etc), but when the time came no one was willing to do this. It's like I was told what I wanted to hear so I could be reeled in, but once I started they didn't care about my needs anymore.

The sixth lie was although the school sets a limit on the cost of attendance for all students, they do have the ability to look at each student's individual situation, and make adjustments to that cost. Being that the school is online and people from all areas of the world have the ability to attend each student's cost of attendance is not the same. The cost of living where I live is higher than in Mississippi. So, why would the school grant me the same amount of money as someone living in Mississippi when my room-and-board is higher?

The worse lie that I was told violates my right as a disabled individual. I was told that accommodations could be made because of my disability and the school has failed to accommodate me. In fact they told me that I was not disabled, although I have been declared disabled by my doctors and receive social security because of my disability. The list goes on and on and yesterday I gave my case to an attorney who was more than happy to take the case once he saw all the facts I have created. This school should not be accredited and should not be in business. Like I said, I am willing to do whatever it takes to expose them.

I was told by Paula ** which is my Financial Aid Advisor that I would be receiving my Pell grant disbursement before I started my courses that I am currently taking now and I have gotten nothing but the run around by her and the processing center. I have spoken with the processing center many times and all I have gotten was excuses and stories (lies).

I have faxed all required documents and still nothing. I called last night and spoke with Sandy in the processing center and she stated that I was not going to be receiving my Pell grants. I don't understand and really don't know which way to turn or go. If there is someone out there that can help me out in regards to this please let me know. Thanks.

When all is said and done once you start a class you have to pay for it. Their business model is about getting students and they abuse the Federal loan systems. Without these loans (I think like 85% of all students are getting loans) this school would have a hard time existing. This is why the counselors make everything sound so wonderful to get you excited about enrolling. Read all of the complaint boards and "Buyer Beware. " Go in with your eyes open or don't go in. UoP doesn't try to hide any of this but with so many people desperate to get a degree the list of potential students is very long. As long as the governments keeps loaning money, UoP will have a never ending stream of students.

When all is said and done, once you start a class you have to pay for it. Their business model is about getting students and they abuse the Federal loan systems.

Without these loans (I think like 85% of all students are getting loans), this school would have a hard time existing. This is why the counselors make everything sound so wonderful to get you excited about enrolling. Read all of the complaint boards and "Buyer Beware." Go in with your eyes open or don't go in. UoP doesn't try to hide any of this but with so many people desperate to get a degree, the list of potential students is very long. As long as the government keeps loaning money, UoP will have a never ending stream of students.

I waited until the middle of October 2010 and still failed to receive my disbursement and once again, I contacted my financial advisor. Once again, he said it should be 2-3 weeks and if I did an automatic deposit, it should be quicker than that so I followed his instruction to have a direct deposit of my disbursement instead of being mailed to me. During this time, I decided to drop from UoP at the end of the semester, which was December 12, 2010, and begin with a new college that was local the following semester. I waited until November 14, 2010 before I contacted John **** once again. I explained to him about my withdrawal in concern that it may further hold up my disbursement and he told me it should not since it was approved up to December 6, 2010 and my withdrawal date was on the 12th and according to his computer that it was being processed and should be 14 days since they were running behind before I received my funds. I asked to speak to someone else about this matter and he gave me what is called the University Finance Department’s phone number ****.

Therefore, I called the number and spoke with a young woman there and she checked her records and said the same thing John **** did that there is no problem with my withdrawal and my Pell Grant disbursement. She also said according to her notes that my funds were currently being processed and it takes 3-5 business days for approval and up to 14 business days to be deposited into my bank account. I once again waited until December 6, 2010 and did not see my funds deposited so I checked my academic account and it was showing a zero balance owed and no future classes scheduled and a $2775.00 credit. I then contacted Mr. **** and he was surprised that it was in my academic account and did not have a reason for it and said he will check into it and get back with me.

After hanging up with Mr. ****, I contacted the University's Financial Department about this matter and they admitted that it was an error but since it was in the academic department’s account ,there is nothing more they can do about it. On December 7, 2010, I left Mr. **** a message telling him about the information I received from the University's Finance Department. Mr. **** returned my phone call on December 9, 2010 with information that he submitted a ticket with ticket number **** to release my funds from my academic account to my bank account and it should be about 2 weeks for the funds to be released and deposited into my bank account since they were running behind.

On December 15, 2010, I received this e-mail from the University's Finance Department with IRN: ****.

Denice, **** ****. Phone: **** Fax: **** Email: ****.

I did not understand what it meant so I forwarded to John **** and asked him to please explain it to me. John **** contacted me by phone and said he had no idea what it meant. He has never heard of a research department before and suggested that I contact Denice **** for further information on it. I then once again contacted the number provided on the e-mail and asked to speak to Ms. Denice **** and a gentleman by the name of Joe informed me that they were unable to transfer calls. Therefore, I explained the situation and expressed my aggravation to him about this matter and all he could tell me since the campus submitted the fund release ticket, it is out of their hands and I must contact my campus financial advisor on this matter. I asked to speak with his supervisor and he put on the phone who he called his coach. According to coach, since I never did get his name, that he was reviewing my notes and does not understand what the e-mail meant, it was out of their hands, and I must contact my campus finance department.

So once again, I called John **** and left him a message, explaining to him what they said, and expressing my aggravation. I also e-mailed the lady that generated the e-mail and explained to her what was going on and asked her to please contact me by e-mail or phone and explain to me what the e-mail meant since she was the one that wrote it, she would know what it meant. It is now December 20, 2010 and I have had no further contact from the University of Phoenix on this matter. I do have copies of all email correspondences about this matter. Unfortunately, I did not record any phone conversations.

About six month later I enrolled with Kaplan when I sent out for my credits UOP said I owe them over $6000. The financial counselor gave me some story about not meeting requirements and that they tried to contact me which was a lie. I went back and forth with the finical person and he just stop responding to my emails and know one in financial aid will help me. I ask to speak to the manger in charge and I never got a response. I have 63 credits they will not transfer and now I owe $6000.

Well, I need some help here because I want my credits. I took out loan and grant money to attend this college and I had to basically start my fourth year of college over at Kaplan with no credits. Do you know how much money I will owe in loans just to get my BA! This is not fair and something is out of order with this University.

About two months later, I was called by a collection agency telling me that I owed $750 to UoP. At this point, I was confused on what was going on; I thought someone was playing a bad joke on me. Much to my surprise I refused to speak to this collection agency and went straight to UoP door for an explanation of what this fee was for again. Being sent to their accounting department, I spoke to one of the managers that basically told me that the school had misapplied my previous payment of $750 towards my new classes and that they were not going to make this money good for me. She rudely told me that if I wanted to be in good standing with the school, I should make payment arrangements with the collection agency to fix their mess. After talking to person after person who basically did not understand the concept of basic math for two to three months, I said, "No more."

I requested a meeting with the director of the local UoP and explained to her what my frustration was with the school and what nightmare they had caused me again. Much to my surprise, she was already aware of my situation, apologized and agreed to fix the issue for me. She advised me that my money of $750 was never credited to the collection agency by the school. UoP basically kept my money and did what they wanted with it. She explained that the school got paid twice by the collection agency and me. The school did consider this their misjudgement and basically was taking this as their loss financially for misapplying my payment. After she corrected the mistake, she asked me if I was willing to go back to their school. I basically said, "Hell, no." I would approach this school with great caution if you are considering it at all.

Anyway, as soon as my FA ran out, I have received no guidance from UoP to help me complete the dissertation process. It is apparent that as soon as there was no more money, I became very unimportant to UoP.. Now I am left with a perfect A and B transcript, yet still needing to be mentored to complete my dissertation, yet since there is no more govt money coming, they no longer have any contact with me at all. Now it is time for me to repay my loan, which I am happy to do, yet I want to complete what I started and what I have been very successful with.

Well, eventually, I got another job and was going to pay the remaining balance which was supposed to be $754.60. I called my counselor and she informed me that my balance was $874.60. This completely surprised to me so I called UOP which transferred me to their complaint department which told me that my original balance was $1460.60. I asked them it must be wrong because I was quoted a different number and I have the paperwork that was sent from the school to prove it. But the woman had rudely stated that, "The balance is the balance and it’s not going to change." Needless to say, I hung up on the rude lady and contacted my new counselor and told her about the balance that was given to me by my old counselor and she told me she had no record of what was sent or said to me by my old counselor. She also told me I had to pay or I can’t return to class. So I paid the balance and submitted a complaint to the financial department for review. I highly doubt that I will get a response any time soon.

First lesson was an in-depth discussion about nothing. Furthermore, as lessons progressed, the instructor and my peers found new and interesting methods of turning each individual "lesson" into a discussion about their children and what wonderful parents they all are. This was definitely the most expensive support group I have ever been associated with, and I don't even have children.

I finally had enough after the 4th class and withdrew after the first week. Now I owe these blood suckers $400 because I took one week of a class. Don't waste your money with this school. If you can stay motivated and disciplined, you do learn but the team requirement is beyond ridiculous. Imagine having to pay thousands of dollars to learn with all the dysfunctional people you are forced to work with everyday. Imagine your academic success being based on projects with people that are idiots.

It started when my financial aid and course adviser told me that I needed to earn 6 Humanities credits and 3 Math credits. I knew the Math credits were hanging out there but the Humanities requirement has been covered in a variety of ways. With 13 years of intermittent college under my belt, I have taken more than my fair share of arts, literature, and ethics classes (which are normally counted as humanities).

I applied for a reinterpretation of my transcript to account for the 6 Humanities credits and I've been "denied. "No official evaluation status is made available to me and in fact I have to file a grievance in order to get this information. How do I even know they reviewed my file? I have no insight into the evaluation process, who the evaluator was, if they need further information, or what the evaluation criteria are. It's all a big mystery. All I know is that the credits "cannot be applied," according to my academic adviser.

Now, the most recent issue is that I was in two courses and just took my finals on Friday of last week and yesterday I received a call from Steve saying that Pell was over awarded that on top of the 2870.00 he is withdrawing another 600.00 from my account.

As I stated, I am four classes from my Associates and planned on furthering my education. I would like this reviewed as soon as possible please.Thank you.

As soon as my classes were supposed to end, I was to continue my classes in the bachelor's degree program. I received a letter stating, I would be getting my next disbursement for a said amount of money. After many phone calls, and talking to many financial advisers, I still haven't received anything. This started in January. I was told that, as soon as I finished a semester and passed, I would get my disbursement. Like I said, the last time I got any disbursement, was in January. I am just about finished with my associate's degree, and had 2 math classes to do, and one medical coding and billing class to finish.

My instructor in my Math class was not helpful at all. She knew I struggled in math to begin with, and refused to help me in any way. I also had just had a new baby, 2 days before I started these math classes. I went through labor and delivery, and then started these math classes, only to get extremely stressed, out from the stress of having a a newborn baby and having diabetes. On top of it, I was admitted to the hospital for one week, to control my blood sugars due to high amounts of stress.

To add to that, I had carpal tunnel surgery on both hands, and when I told my instructor 2 weeks before surgery, she told me that I would have to have a doctor's note faxed to her personally, and one sent to the University of Phoenix. When I had reported the mistreatment I received by this instructor, I was completely ignored. I received an email about it two days ago, and all the email said was, when do you want to retake the math class that you failed, and that I was going to have to pay an out of pocket expense to retake the class.

This is ridiculous, because I still have over $3,000 in federal grants to cover my classes if needed. Not only that, but all of that money was supposed to be given to me for financial help to continue my education. I am probably completely ** over financially now, because I dropped out, but I did contact a fraud investigator, and I wrote a personal letter to the president of the United States, and I hope to hear from both of them soon. I wish to be involved in a class action law suit as well, because I could have had a good paying job 3 years ago, and not have had to be put in the hospital for stress over this. I hope that by complaining enough about this school, an attorney will contact all of us, and be able to compensate us for all of this mistreatment.

I have had to spend time in the hospital due to stress from these classes, financially and medically. I have lost 3 years of wages, when I could have had a good paying job by now. Now, I have to pay over $20,000 back in school loans, for a degree I will never get, and if I did get the degree I was told, I will never be able to use it, because their school does not accredit their degrees.

This is ridiculous! In another note, you would certainly get a call from your finance counselor when they needed money for the most part when your loans wouldn’t kick in. Unfortunately, when you have complaints, they would certainly not return your calls in a timely manner. Some of the instructors shouldn’t have been teaching. Tuition is extremely pricey. During my four years, tuition was increased about more than 3 times. If I would have known then what I know now, I would have never attended UOP. I’m struggling finding ways to pay back the student loans ranging about $60,000+. I could have been driving a luxurious car instead.

Personally, I feel the enrollment counselors are very misleading and something needs to be done to prevent unhappy students. This should be illegal. If UOP staff would only break it down to you, and most importantly, be honest with the students and let you know what you are getting yourself into, it would be appreciated. I myself recruit employees, and no matter what, I'm honest with what positions/jobs I’m offering.

I continually asked the counselor to check and see what funds would be available before I started class, and I was assured that there would be no out of pocket. Due diligence was not none in this case to ensure that there was funds being recovered for the class. I know there was a way to check before I was instructed to start class. This has caused financial stress from the school. If I have known that the funds were not available, I would have waited to start class. We are told inaccurate information, whatever to keep us spending our money. I think this should be against the law.

I am stressed out and not trusting anything this school tells me. I will be more careful about the choices I make, especially when it comes to education.

My account is overdue and they are holding my financial aid. Once I did get someone on the phone that could tell me what was going on, they stated that they were just now requesting the funds and it would be an additional 20 days. Please research the college you wish to go to. This one is very unorganized and unprofessional. Find another college to go to. Due to the inconsistency and unprofessionalism, I have outstanding balances.

I had financial disbursements from Sallie Mae come at the time I wanted to exit. I called Sallie Mae to discuss this matter and they said that the first disbursement would be able to be kept by University of Phoenix then Sallie Mae and I canceled the second as I would not be attending the school anymore. Somehow at the end of all this and throughout the year I was there, I ended up owing them $3800.00 and I cannot receive my transcripts or associate's degree.

I was harassed by the credit company even at work. I didn't enroll in the program again and I am devastated up to this year.

MATT ** did not process my information for grants. I now had Ms.*** as my FA advisor. I filled out another FASFA. Time and time again, I had to resubmit something to her and to UOP FA department. I even had to get my taxes redone to appease them. Once they were redone, the tax preparer realized we did not claim on of the children that we had. We did not know we could claim more than two children. So there was an adjustment.

We had to send in not one, but three statements about why there was a tax credit for a certain amount of money. We had to go into detail about any tax credits we received. Once we did that, I had to fill out a change form because they said I would need student loans to hold me over.

In the meantime, I am frustrated because they would say each time this is all you need. And every time, there would be something else. Ms. *** would call and was so patronizing, belittling and rude. The conversations never went well. After filling out the student loan forms three times and faxing in everything they asked for numerous times, I started a class, Ms. ***** calls me and says I will be responsible for the class they put me in because they where not sure if my FA was going to go through. I needed to submit another statement and form requesting student loans, again. Half way into the class, luckily everything went through.

Now, it's time for my TA to kick back in and I wanted to double up on classes. My academic advisor said since I had straight A's, this would not be a problem. Ms. ***** gets my TA voucher and says, "I don't know if they can take this since there is more than one class authorized on this form." I said yes, I can not route two separate ones, it's not how it works.

Every college I have went to has never had this issue or any of these issues. She said I am not going to argue if they don't take it then you can not be cleared. Okay, so they must have taken it because I am cleared. Now, one week into this five weeks, I let her know I am faxing the voucher for the next two classes. I fax it in, and I get an email last night saying I am not clear because she has not received my TA. I emailed her back to let her know I had already faxed it in two weeks ago.

I get a response back that because my IRN was not included in the email. She had no way to pull up my account and see. So how did she know it wasn't or was there in the first place? So I asked to be pulled off my training exercise to fax the voucher in again. At 07:03 in the morning, I faxed my voucher in with IRN written on top. I received a transmission from the fax stating it went trough. At 1:45 pm, I received another email from her saying I had not been cleared because I had not sent my TA, again. I have asked multiple times for a different advisor, with zero response. My grants should have been processed from the beginning and were not. She is rude, and disrespectful on many levels.

Although I am always a straight “A” student, it seemed far too easy. Quite a bit of the course materials were not what I would consider high school worthy, and a majority of the other students didn't seem to be able to put a sentence together. The instructors didn't grade papers efficiently, and I started to make blatant mistakes in papers just to see if they were reading them. They weren't. The only corrections I received were, in fact, incorrect. I had to dispute several corrections that didn't make sense, and even had a couple of instructors retaliate as a result of my insistence. Unfortunately, it took me a while to realize that I was doing all of the work, and no one else was really doing anything. Every time there was a problem, I had to deal with it. Every time they screwed up my paperwork, I had to pay for it.

Every time there was a problem with FAFSA, I had to leap through firey hoops to solve the dispute. None of the after course surveys I did were ever responded to, and I put in a lot of detailed information that should have been reviewed thoroughly. There were times when other students were very obviously plagiarizing, yet they were never called out for it. In some discussions, they were literally using answers from Yahoo Answers (I got so bored with their lies that I started typing their answers into Google with quotation marks to see if they were being original or not). When this was pointed out to my instructors and my academic adviser, nothing was ever done. Their neglect was alarming.

After several serious problems with the University of Phoenix, and upon discovering that the Pell Grants I had qualified for were not recorded in my account, I started to add up the numbers. Their accounting is literally full of errors. There is an error on every single page, and the math doesn't add up at the end. To top it all off, when I officially withdrew from the school, they decided to "return" my federal aid funds, and started billing me within three weeks for $1,238.61.When I tried to get help with my problems, I was ignored. Instructors and facilitators don't seem to have any Code of Conduct to answer to, and the Student Code of Conduct is extremely vague and ambiguous. Now they are trying to pin me with an accusation that I violated the Student Code of Conduct nearly two weeks after I had officially withdrawn. They are threatening me now with charges that will "suspend" me from the school that I no longer attend (no longer enrolled), and put a violation on my permanent record. I'm sure that no matter what I do, they will put it on my record. It's an asinine attempt at further retaliation.

My complaint with the BBB finally came in today, and they said that they can't solve the issue. The University of Phoenix representative basically sent them a ** response, saying that they can't release any records, and that they sent a response to me directly. I have not received any responses from them. So now, I need an attorney. If anyone is interested in joining me for a class action suit against the University of Phoenix that will help to take them down for good, please email me at **. Thank you.

I was certified for the funds and given a day that it would be dispersed. Finally, I made it over the hump, I thought. My disbursement dates were October 12 and November 25 of 2010. Boy, was I relieved. I could finally pay my rent, pay my car note and take care of my boys. I could finally buy the computer I was so desperately needed. Well, guess what. I was told on October 27th that I was denied because the financial aid office did not send in the paper work on time and they ran another credit check for a new case and I was denied this time. Can this be real? Well, I spent hours crying to the point where I feel sick. I have no way to pay my rent. My children and I are going to be homeless and I am definitely going to lose my car. We are barely making it food-wise. I feel like I am going to have a stroke and this is why I am saying that if I die, blame it on the University of Phoenix.

I am a single parent with three boys. I could not afford to go to school without financial aid. I would have never gone if I thought for one minute that financial aid was going to be a problem. I told them this from the beginning and they insisted that I start because financial aid would help. The University of Phoenix had no problem getting the portion of my financial aid to cover my tuition, though. That is all they cared about: getting paid. The financial aid for my tuition was there a week after I started, yet it took them four months to grant me a grad plus loan and deny it.

Direct Loan said that they ran another credit check on me four months later and denied me. It was my financial hardship of starting this school that caused my credit to change. I suffered waiting for this loan and I suffered because I chose to study over going to work. That is what I should have done. The ** with school. Go to work.

I am emotionally stressed to the point of feeling sick. Without this loan, I am going to lose my house and car. My children are going to suffer even more. I was approved for this loan and I have the papers to prove it. I was given disbursement dates. How can this school do such a thing to a person, especially a student?

I talked to Peter, the supervisor at Direct Loans and he asked me to send in a copy of my credit report so that he could try to overturn it. This is a nice gesture but I expected this loan on the 12th of October. So did the landlord and the car notes. I need an advocate or a lawyer because if Peter does not overturn this decision. I will sue for emotional distress, breach of contract and physical damage. I will also sue for child neglect and abuse because this is exactly what they have done to my boys. I also want the charges that I have incurred in this school to be reversed because they did not keep their agreement and caused me grave hardship. This can not happen to anyone else. It is too painful.

Here’s the salt on the open wound. I went to New York to take care of business because I expected to have my loan for me and the children to get back. I can not get back because out of nowhere they denied a loan that was approved. I hate University of Phoenix and I will not recommend this school to anyone. They are horrible. Most of the people in the financial aid office are incompetent and from what I see, they only care about getting paid. I have read all the other terrible complaints. Anyone, please contact me if you want a class action law suit.

I was certified for the funds and given a day that it would be dispersed. Finally, I made it over the hump, I thought. My disbursement dates were October 12 and November 25 of 2010. Boy, was I relieved. I could finally pay my rent, pay my car note and take care of my boys. I could finally buy the computer I was so desperately needed. Well, guess what. I was told on October 27th that I was denied because the financial aid office did not send in the paper work on time and they ran another credit check for a new case and I was denied this time. Can this be real? Well, I spent hours crying to the point where I feel sick. I have no way to pay my rent. My children and I are going to be homeless and I am definitely going to lose my car. We are barely making it food-wise. I feel like I am going to have a stroke and this is why I am saying that if I die, blame it on the University of Phoenix.

I am a single parent with three boys. I could not afford to go to school without financial aid. I would have never gone if I thought for one minute that financial aid was going to be a problem. I told them this from the beginning and they insisted that I start because financial aid would help. The University of Phoenix had no problem getting the portion of my financial aid to cover my tuition, though. That is all they cared about: getting paid. The financial aid for my tuition was there a week after I started, yet it took them four months to grant me a grad plus loan and deny it.

Direct Loan said that they ran another credit check on me four months later and denied me. It was my financial hardship of starting this school that caused my credit to change. I suffered waiting for this loan and I suffered because I chose to study over going to work. That is what I should have done. The ** with school. Go to work.

I am emotionally stressed to the point of feeling sick. Without this loan, I am going to lose my house and car. My children are going to suffer even more. I was approved for this loan and I have the papers to prove it. I was given disbursement dates. How can this school do such a thing to a person, especially a student?

I talked to Peter, the supervisor at Direct Loans and he asked me to send in a copy of my credit report so that he could try to overturn it. This is a nice gesture but I expected this loan on the 12th of October. So did the landlord and the car notes. I need an advocate or a lawyer because if Peter does not overturn this decision. I will sue for emotional distress, breach of contract and physical damage. I will also sue for child neglect and abuse because this is exactly what they have done to my boys. I also want the charges that I have incurred in this school to be reversed because they did not keep their agreement and caused me grave hardship. This can not happen to anyone else. It is too painful.

To add insult to injury, I had to take out an additional loan of $20k which the school is presently indicating will not cover the last three classes given the types of disbursement dates that are presently on file. None of this would have occurred provided that they trained their staff to inform students with accurate information. Please let me know if you can point me in the right direction.

My next action steps are to contact the Board of Directors at the University of Phoenix, as this institution does not have a grievance process in place to allow students to voice opinions regarding issues such as these. Please advise as I am concerned that I have incurred a massive amount of student loans but will not obtain a degree.Thank you for your attention and assistance concerning this matter.

She tried to fail me for leaving class 45 minutes early after that, but not fail the other two students who left at the same time I did. Then this past week, she kicked me out of the program, with only 9 classes left. Someone told her, they thought my fingernails were acrylic. They are not acrylic, I offered to drive to school to show her, she replied "that's not necessary, you need to learn to take responsibility, you can rejoin the program in January". I very much would like to teach her a lesson.

All my student loan money had to be returned to sender making me personally responsible for paying for the last 3 classes. I have enrolled in another program which is going to cost approx $15,000.00 more for my degree, than finishing the last 9 classes, and it's going to take me longer to finish, since Univ. of Phoenix credits do not transfer, like they claim they do. I will be missing out on about a year of a bigger salary I would have been getting, had I been left alone to graduate 10/2011.

I am losing my house, my car and my grades are suffering because I do not have the proper equipment to work with. I would have never started school if I thought that I would not get financial aid. University of Phoenix has caused me and my family grave hardship. I did not need extra help to do bad. I am not giving names or getting a lawyer right now because I am giving them the chance to remedy this. If there is no correction soon, I will take matters further because this is injustice. Lives should not be played with like this. This university is hurting too many people.

As many before have stated here, I was told that loans had been dispersed at the same time I was told that I was not eligible for Pell Grants. I felt as if University of Phoenix was setting me up to go through preferred lenders at their benefit. I was unable to continue paying the amount needed that was not covered by student loans. I had to leave the school. The school took my last payments from my student loans. They then charged me and attempted collections for loans that I was already forced to pay upon through their preferred lenders. I essentially was made to pay twice for the same amounts for education I did not receive. At the time I was made to feel as if I had done something wrong. I was made to feel that I was supposed to pay the money twice over. Being younger and not the most wise to these sorts of scams at the time I have hardly any documentation and not have collections and garnishment against me. Even their collections agents are shady. They processed a garnishment request in another state without any legally sent notice.

Currently in debt for loans that I cannot pay as their education is not valued in the workplace. My credits are not worth much if I were to transfer and I would have to start almost all over again.

On September 27, 2010, the Financial Aid office was requesting a High School Diploma, reason being they stated that I did not check the box High School Diploma. I asked Daniel why they did not use my 2009 application for financial aid, that nothing had changed. Daniel informed me that they could not but that they needed a diploma. I contacted my high school and asked if I could get an Official Transcript for the year I graduated in 1972. They mailed it to me and I took it to the school because Daniel said that they had to have it. I left the envelope with Lori at the front desk and asked that she delivers it to Rebecca, the manager at the school. He had started to ask me for $90.00 for my Biology class and I asked him and my academic counselor why this was needed. I thought my financial aid covered all resources for my classes. Daniel informed me that the information was needed before my 10/18 other class starts or I would need to make other financial arrangements.

Now, I had sent all documents that Daniel and the Financial Aid Office requested. On 10/11/10, I was informed by email that my financial aid file will be deactivated and is no longer in process, that I should make other arrangement. I forwarded the email to Daniel asking what else is needed. He said to disregard the email, that he was waiting on his manager to review the documents. On 10/15/10, I received an email from the Financial Aid Office stating that I had been selected in a process call verification and that they would need a signed and completed verification sheet with all members in my household listed. If I am a dependent student, they would need my parents' signature. They are requesting that I resubmit an updated independent verification worksheet to be re-signed, re-dated to current date. The household section of the worksheet should be updated to list all of the people living in your household before the document is resubmitted.

If the household information that was submitted on your previous Independent Verification Worksheet is correct, we will need you to complete and submit a signed and dated statement clarifying this instead of an updated worksheet. I have complied with every request from Daniel and the University of Phoenix. I am 54 years old and both my parents are deceased. I would think they could have gotten all information from my previous 2009 application. All I want is a degree in Human Resources and had no idea that the university would send an individual through all of this being that everything was approved by the Department of Education. I feel that if the Department of Education found that additional information was needed, they would have contacted me about this matter.

“Yes, I am attending to get an education. Know what! Cat got your tongue.” Then she continued on to say, “Well, Mr. **, you can elect to manage your own funds if you want to and you can pay UOP when you receive your financial Aid." Sounds good doesn't it? But if you elect from the beginning of the semester or block to allow UOP to manage your funds, and for some reason during the class you elect to do so, "you cannot until the following semester.” UOP is still entitled for that block of classes. Then Rebecca ** says, "Oh, yeah, you’re right.” Now I realize that all University of Phoenix want is my financial aid monies, period. Do not be a fool like myself. Stay away from University of Phoenix.

So I then asked my advisor and she said that there is online help and tutoring. I tried, to no avail, as I waited for help on the online tutoring for over an hour. I failed that class so I understood that I needed to take it again so my financial advisor told me that I had enough funding to pay for the class but when I needed to take the second part I would have to pay the fee. It was like $500 so I said okay. I retook the class and again with the frustration of never getting help, I failed. So my money for that financial aid year was used up.

I started calling other colleges to find out that I didn't even need those classes that I already took math and that qualified. Then I started to research more into my school to find out that when I am done with my school it would not be good here in California. They didn't offer that yet and they had no special education program for my masters. Very upsetting to me. I went college shopping to find a program that worked for me and when I found it and we were setting up my schedule. We discovered I took a lot of unnecessary classes and was wasting my school money and time. Now, they are telling me that I owe them $1800. But I know for a fact that when I left I was free and clear.

This may result in putting a delay in my education and the fact that I might have to pay for this, would put me who is a single mother of three girls with only one income in a difficult position. If they garnish me for this in my taxes in the future, this hinders me from paying bills as I use that money to survive. This has put a lot of unneeded stress on me and my family and has delayed me from getting the education I have been working so hard for.

There came a time this year that I had to take a break from the school because I lost my home and the only internet access I had. All of my counselors were extremely helpful to me at that time. She sent me a waiver form via email for the tuition for the classes I had to drop to be taken care of so that I could continue with my education without any problems when I was able to. Unfortunately this is the FA I have now that as you will see in a moment is not really living up to her reputation. The only problem I have ever had with this school is that my current FA never seems to answer emails or phone calls/messages anymore.

But at the same time my AA calls me constantly, as well as the rep that is helping me transition from my Associates to my Bachelors degree. While I may not have always agreed with my teachers on certain grades, each and every one has been receptive and listened to the issue I had, and willingly discussed it with me, as well as resolutions to improve the problem areas. I have even had grades fixed because of these situations where I did not agree with the teacher. I never had a problem with any of them.

I truly feel for the people that have had issues with the school because I would not want to go through these things. But it's not always like that. I think UoP is a very good school. For instance, when I was in HS my grades were ok, but they could have been better. Due to the resources the school provides, and the help I have received from my instructors I have managed to maintain a 3.6 GPA. I have a few classes ahead to finish out my degree that I am concerned about because the subjects are difficult for me, but I have all the confidence in the world that I will do well because I will get the help I need from my school just like I always have.

It sounds like they are punishing students when they decide to leave the school. This all happened within the last 4 months. It seems like when I completed the withdrawal process online informing them I was leaving after the class I was in was completed and with a passing grade, I suddenly have a balance. By the way, before I withdrew, I had a credit of $69.00, which Aaron stated I was supposed to be sent this refund, but of course no one knows anything and they are trying to stick me with this balance.

The materials and instruction are simple and detailed. I would agree the advisors are less informed but that's there job. They are trained to keep you there, that's how they make money! I have always received a response and there are many people to talk to if I have a problem. I've also had many personal struggles but my advisors where always there for me. During the aftermath of a hurricane, miscarriage, and pregnancy, I have always received the support of UOP and its faculty.

They said okay, I will have that in the mail ASAP. Still, nothing in my box. I was misled by Amy ** of finances that I would only owe $550.00. I called my academic advisor, Ivan, my military advisor, Andrew **, Chris (a manager from financing), Jeff and Jennifer with no answer! I was told by Chris that they were not supposed to talk to me since my account is in collections. **, unprofessional school. I am a Phoenix, no! I am a fool for ever attending this waste of school.

I asked them for a billing summary they said ok I will have that in the mail ASAP. Still nothing in my box. I was misled by Amy ** of finances that I would only owe $550.00. I called my academic advisor Ivan, and my military advisor Andrew **, Chris (a manager from financing), Jeff, and Jennifer with no answer! I was told by Chris that they were not supposed to talk to me since my account is in collections. Stupid unprofessional school. I am a Phoenix, No! I am a fool for ever attending this waste of school.

I was really specific about dropping the class and they made excuses and tried to convince me to stay. Now they are saying that I did not tell them on time, but I have the emails. If I got a student loan, I do not see why I have to pay them the next week. I experienced a bad moment being in that class, being offended with comments that were not part of the class. They told me that they were going to send me to collectors if I do not pay. I cannot pay at this time as I have other student loans from the college before. I was offended by the comments of the teacher since he knew I worked for a non-profit and helped the homeless.

Would you want a disgraced former police officer who was forced to resign and was indicted by a grand jury teaching your children? University of Phoenix was notified and has done absolutely nothing. Leave University of Phoenix immediately, they hire criminals! Good luck.

Once I began classes the issues continued. I was withdrawn from class, entire schedule was removed, even now, and I received my letter regarding my financial aid which states that the next distribution is due 9/16/10. Today is 9/23/10 and I have not received any money to pay for my class. I now have outstanding invoices totaling 3610.00. I have been invoiced for a class that starts 10/21/10.

I contacted both of my advisors of which I have not gotten a returned call from either. I hate the day I stepped foot on UoP campus. My most recent problem is that I had asked when enrolled about the Accreditation (AACSB) and was told they (UoP) was fully accredited. I had visited another local university in my area with hopes of transferring and was informed by their dept head that if I were to transfer they would not accept any of my credits from Phoenix. I left in tears because I now feel as though I have wasted several months of hard work and dedication (straight A's) for nothing. If I don't continue there at UoP I will have to start over and incur more loan debt to complete my program. This is not fair and something needs to be done.

Today 9/22/10, I received a call from my financial advisor (Ms. ***) stating that I need to pay for the next set of classes out of pocket about $1,400. I asked her why do I have to pay $1,400 if I have financial aid to cover my tuition. Ms. *** states because tuition went up, there is a balance that's left over. Ms. *** states I can use my loans to pay off the classes but I explained to her I cannot afford this school. I asked her how much will I pay for my associates degree when I'm through. She states it's just an estimate around $24,000.

UOP already tapped $8,000 of my financial aid in six months and additional $4,000 in loans. I'm scared and confused. All I wanted to do is get a education to better myself and all I see UOP doing is juicing me out more money out of my own pocket. If I can pay for school out of pocket then I would have went to a school here in my own city, paying less money. Basically, they will not transfer any of my credits unless I pay them the money and I can even go further in my education because I just do not have the money. I'm just flat out hurt and disgusted.

The extra money has really helped me out while in school. I work up to fifty hour weeks to make ends meet, and still get a's and b's, though I have received a few c+'s. Sometimes I just get tried. Anyway, I have been getting the run around about my Pell grant this year, and should have received the money last month. After receiving no information other than it was still processing, I was told that all the students receiving financial aid are now eligible for more grant money so they are reprocessing everyone one's applications from 09/10 and 10/11, and the process would take even longer.

This is unacceptable. There are students like me who rely on this money, or at least the information of a definite time they will or will not receive the money. I have had a pretty flawless experience with the school until now. This is not my first time in school. I attended a large and well established 4-year university right after high school, and do not think the University of Phoenix has sub-par curriculum, but am starting to wonder about all the whispers I here about the school. I am a firm believer that is many people say the same thing about you, and then it's most likely true.

My HR dept received a call from Reliant stating that they will be putting a lien on my account. I contacted them again to make some kind of arrangement and was denied again. I even told them that I could pay the full balance in 2 months but they wanted half now and then the rest in two months. Now they are threatening to take me to court.

I am stuck now going to this school with only a few more classes to go to get my bachelor's degree but I feel like it was a huge rip off and I really wish I had gone to a different school that might have given me a better education and was actually worth the time and money. This school seems to hold back on the federal grants that you should be getting and forces you to get the full amount of any student loans available, then they hold that money too for as long as they can. I think they are a scam and if someone starts a class-action lawsuit, I want in.

I'm pretty sure that I lost thousands of dollars in federal aid because of the mistakes they made for my PELL grants in 2009 when I went on a leave of absence due to giving birth in July of that year. I have documented all the issues I've had with the Financial Aid Department and strangely enough, even though I had problems with them last year, which I was told was related to my leave of absence, this year I'm experiencing problems again and I haven't even taken a break, keeping consistently good grades, and made conscious efforts to communicate early with the Financial Aid Department regarding my expected disbursements.

I am very unsatisfied with this school and even though I got one of my best friends to enroll there last year. I don't think that I will recommend them ever again.

School was going quite well for a while, I was carrying a very good GPA, but then I ran into a class that I found difficult. I was having problems finding my way around the school library on the computer. At that time, I was taking 2 classes, and after speaking to my adviser, we decided that I would drop the one class and utilize the free courses the school offers to familiarize myself with the library, as well as APA formatting.

This is where my nightmare began. The counselor had told me not to post in the class anymore, and they would drop me from it on their end. I started the free courses offered, which lasted a week, and when I got back into the school to see when my next class would start, I found I was still enrolled in the class they were supposed to have dropped. In the mean time, my instructor had sent me messages asking me what I was going to do and determine if I could still salvage the class and pass. I sent him a note telling him that I had dropped the class and he was supposed to have been notified.

Shortly, after communicating with the instructor, I was informed that because I had posted in the course, I would receive a failing grade. But because it was "partly their fault" for not getting the course dropped, they would reimburse me for that class, but I was going to have to take it again and receive at least a C for a grade because it was a necessary class to continue in the program.

I agreed to retake the class, after all, I felt partly responsible for what happened, they did tell me not to post. I just foolishly panicked, since surely they wouldn't be so negligent that they would just fail to do their job. So, I retook the class and things just got worse. At the beginning of the course, I printed off the syllabus which gave us the assignments for the course. It posted week by week assignments which were do, when they were do and what was expected of the papers. The last paper do, on the original syllabus was on A vulnerable population in the work place. I did the paper according to the original syllabus. However, at the beginning of the last week, she changed the paper to be a vulnerable population for something else.

I can't remember the detail of that paper at this time. I failed to read her post on the new assignment. I sent my paper in early on the day that it was due. The instructor sent me a note, telling me I had submitted the wrong paper. I thought "ok, I'm not gonna panic, I have till midnight to do another paper. " So I sent her an e-mail and told her I would have another paper in before it was due, however, she informed me that once she submitted her comments to the student, she would not be able to accept another paper.

I had been holding a 3.7 in that class until that point. But the last paper that she would not allow me to redo because her "comments" on the paper, which was simply "you submitted the wrong paper" brought my grade down to a C-. This grade washed me out of the program. I would have been done with my masters by March or April of next year. The school is now trying to tell me that I still owe them the money for the rest of the classes which I should have been able to take. I sent in all the appeals I was told I could send, and lost both. I also told UOP where they could go to collect their money. This whole event has been devastating to me.

I only hope that more people continue sending in things that have happened to them, and that we can all find a way of shutting that school down. Because it is very obvious that they are not there to provide education. I would also like to find a way to recover all or some of the monies which the school has already cost me.

First, my academic advisor was switched multiple times then my financial advisor was changed also. I found the professor teaching the course to be biased and grading papers based on personal desire of writing style. I had been checking with my advisors consistently in regard to doubling up my last four classes. Making sure this would not affect my financial aid. This was a conversation I had on several occasions and I was re-assured by both financial and academic advisors that this was fine and would not have any effect on my financial aid. So I doubled up on my last four courses taking two classes at a time.

I was able to walk in graduation ceremonies on June 15, 2010 but I did not complete my last two. The following Tuesday, I contacted UOP to request my diploma. I was informed that I was not considered a graduate because I had a balance on my account. I contacted my financial aid advisor and she informed that yes there was a balance because I doubled up classes. Apparently, my financial aid was returned to the lender because doubling up had an effect on the amount of weeks the loan was formed for. I received an apology and I was told I could make a payment plan if needed. Then I was put on a roller-coaster ride with one excuse after another. All were lies, one advisor was checking into the situation. I was never getting return calls.

Finally, two and a half months later, I contacted my financial advisor and informed her that I was going to file a suit in court naming her and my academic advisor as primary and as employees of UOP for the balance on my account plus damages based on their false information given to me. A few days later, my financial advisor contacted me to inform me that she felt responsible for half of the balance and was going to pay it herself. I asked who is supposed to pay the rest. Upon making a follow up call with the head of the financial aid department and explaining my plans on moving forward with legal claims, all of a sudden, my account was at a zero balance. Then I explained how holding up on my degree and transcripts have affected my ability to pursue employment.

Well, three months later, I received my official transcripts by UPS. And a few days later, I received my diploma by UPS. But the fact remains, they have an obligation to the damages. I am still considering seeking damages in court. I am praying I am able to obtain my state licensure with this degree I have obtained. How can a university such as this have individuals working with students giving misleading and damaging information. I would love to know if anyone has started a lawsuit.

The instructor that told me I should have told him in advance that someone was planning to rob me then stated that I should talk to my adviser about a break that I already told him I could not take. The result was an overall grade of "D", my only "D". I was told that in July the school would begin to certify the grant I was approved for but the certification process began late because the previous instructor posted my grade at the very last moment, it was a B+.

I was given the disbursements from my loans but never got the grant money. With the loans, I did not have enough to pay for class. I was then told that it could take more than 120 days, previously I was told 30 to 60, to certify the grant. Now in September, the grant is still not certified and I was told that I need to pay for the classes out of pocket until it is and it is not guaranteed that I will receive the grant that I was approved for my the US Dept of Education and the University. Parallel to that, I am still trying to get my classes pushed out until 9/20. I am constantly emailing my academic adviser.

While going back and forth with financial aid about my grant, I mention that I am not ready for class to start. Truth be told, I am/was in therapy. My financial adviser told me the reason my academic adviser was not responding to my emails is because she was no longer my adviser and that my adviser changed. My old adviser did not tell me she was leaving and the new adviser never contacted me to let me know she would be my adviser. A mess. This University has stolen the joy I once had from gaining an education. They are the most unprofessional set of individuals I have ever encountered in a learning environment. I would get emails from my academic adviser, before the changes, saying we discussed this and that I was never able to talk to her.

The next class, same situation--and they told me that the financial aide supposedly got ** up because they cut me a check for the remainder of it and I was supposed to give that back--$1,200 + $800 for the class I didn't take yet because they were late. I finally started 1 1/2 weeks late and was so far behind that I failed it.

Now that I said I withdrew, I am getting financial aid and loans again. I talked to finance and they told me that they would get back to me the next day. She said that I should not owe any money because they received their portion, and doesn't know why they had me owing. But that was 3 days ago. I have called her 8 times and emailed her--no response back. Beware of this school. They like to take money from you even when you don't have it.

About two weeks later, I received a bill from UOP through a bill collection agency in the amount of $4977.00. I was flabbergasted and contacted the company immediately. I was told by the company to pay the $922.00 but to dispute the other half in a letter with the payment. I told them that I would not pay on a bill with the wrong amount and was not willing to accept that I was liable for it.

From there the conversation took a bad turn and we were unable to resolve the issue. Since I received the bill, I have sent 38 e-mails and left several messages with the UOP financial adviser; as of this day, I still have not received any type of communication from them whatsoever.

On August 23rd, I began a three week training program to teach me how each of the various programs worked. 1/2 way through, I was given a 'preliminary' test. To my disgust at myself, I failed! I picked myself up, dusted myself off, and began studying with a vengeance, even taking material home each evening to review. Lo and behold, the end of the course brought another test. To say I was nervous would be an understatement, as they had had me sign a paper prior to taking the test saying that should I fail again, I could be terminated.

OMG, I failed the second time around, even worse. I was horrified. I had even paid for a tutor to instruct me prior to the exam! I was pouring information in and I was getting dumber? Both my husband and I were shocked. Here I am, an individual with both a Bachelor and Master's degree, and I am so freaked out that I am unable to pass a pre-employment exam?

Again, I was called into 'the office' and asked to sign yet another form saying they were scheduling one more shorter test to see if I could possibly pass and, as before, if I failed, I could well be terminated. At this point, I am near panic! Between that day and the day of the exam, they would have one of their trainers work one on one with me for two solid days to address my obvious shortcomings. The first day was fantastic! I believe I learned more that one day than I had the whole previous training period. Surely, I would be in like Flin. After yet another day with this fantastic new trainer - wrong. When I arrived for my session on Friday, the day of the test scheduled for that afternoon, I was informed the trainer had 'other' things to do that day, but I should just spend the day studying and someone would come get my at 3:00 P.M. to take my test.

You know, I'm not an idiot, even I know that it is not very productive to attempt to tutor yourself. I will be frank, I was in such a panic that if they had given me questions on my own life, I probably would have gotten them wrong.

Failed again, was told to come back in the following Monday and HR would tell me what they had planned for me. What a miserable weekend! I again picked myself up, put on a happy face and went in to work. They let me sit in a room for two hours, came and got me, took me to yet another room, told me my services were not needed any longer, and I must turn in all material that I had in my workbook.

Now one might think, this woman is just sour grapes cause she isn't smart enough to get a job. That may well be the case, but I am still waiting for a return call from the University HR division to help me to understand why I paid them thousands and thousands of dollars to get my bachelor and masters degrees from them if I can't even get a job with them. The school that took my money! I have very real concerns now as to whether or not anyone will find my 'fake' degrees of any worth!

And for those who complain about taking courses that have nothing to do with your major, that's part of a college education. When you go to college, you get a well rounded education. It's that way at every university. Trust me; I've been to a traditional university before. Yes, some may have a legitimate complaint. Colleges are not perfect because people aren't perfect, and for you I wish the best!

I started out with my Bachelor's degree fairly strong but quickly realized the Learning Teams were only added stress and I did not like the idea of my final grade reflecting the performance of other students. Many students only did the minimum while other students went above and beyond and it's not right that the student who only did the minimum got the same grade as the other students. In addition, it is also not right for a student who went over and beyond to receive a bad grade due to students who will not do what is required of them.

I also felt through the 5 week classes that I was not really learning much of anything. The work load is crazy and there was too much information and assignments crammed into 5 weeks, which made it impossible to come out of the class with much knowledge of it at all. If you compare my grades and GPA from my Associates degree to the year I took in my Bachelors program that tells it all. When I withdrew from UOP, I had already failed 3 classes and my GPA had dropped down to 2.49. Obviously UOP's Bachelor's program was not working out for me.

Now I am being held hostage by UOP because they decided to refund the money back to my lender for the 3 classes I failed and will not release any of my transcripts so I can finish my degree with another school. I currently have a balance of almost $5,000 with UOP. My lender did not request the money back, UOP chose to refund the money back to my lender and ** me on obtaining my education goal. My family has paid them well over $50,000 over the past four years and now they are holding me hostage over $5,000. I tried enrolling with Kaplan University to start my bachelor's degree completely over but could not finish the enrollment process because I needed an official transcript for my Associates degree, you know, the program I completed and paid for through UOP and they would not release it due to my owed balance.

I have received letter after letter from UOP stating how important my education is to their University. If this is indeed true, then UOP would release my Associates degree transcript so I can continue my education. I would not recommend anybody to attend this college especially the Bachelor's degree program until some changes are made. Their instructors are complete jokes as well; some of them are so strict with their grading they should be teaching grad students not undergrads.

Two of my failed classes were basically due to team assignment grades which I truly think is horrible. Nobody's final grade should reflect the performance of another student's work. This school seriously needs to be looked into and evaluated. I have an Associates Degree and only a year of my bachelor's program completed. I cannot continue my education until my balance is paid in full because they will not release my transcripts to any other school. So, as of right now, UOP has caused me to fail my education goals in obtaining my BSHS degree.

Left with 40,000 in private student loan debt and 50,000 in federal loan debt. Achieved a degree in Business Marketing. Employers look at University of Phoenix as a dis credible school, where many think they will obtain a good paying career.

Here we are almost 2 years later and still trying to get them to cancel the loans they took out on her for over $6,000! They refuse to return the total amount, even 2 years later! Of course, who can we complain to? We called Sallie Mae and the rep on the other end of the line sounded as if we woke him up from his nap!

Do not attend this school unless you want to pay at least 3 times the amount you would at a full blown university! Do the math, people, a 3-week class for $1800, times 12 classes. You may as well go to Harvard or Princeton, at least you will have a prestigious diploma, not like this online diploma factory. University of Phoenix is a joke, and I hope they go out of business.

I am now trying to withdraw, but have been told that this may not be what I want to do. I feel as though there are some fishy things going on, because most of the questions that I asked, I only received the statement, "Government funds are not guaranteed". That is correct if the government denies you, but when they approve you, that's not the government's fault. It's the fault of the person that's withholding your money.

This has caused me economic damage because I now owe more money for loans, when I could have received a grant and taken out less in loans. I lost my job in March 2010 and that's when I decided to go back to school. I had no idea that I would be going through such things. I have defended this school with family and friends, but I guess I was wrong. I really don't want to conduct business with this institute any longer. I want to continue my education, but I don't know how, due to withdrawal penalties.

I could have send that back, to pay off part of my loan. I fought with them. I had trouble in my class, because of an instructor, it was my Geology class, who was incorporating her own rules as she went along. I too was not following APA guidelines, that I had been using from the very beginning, I would submit an assignment and she would give it back with a very low grade. It was like this, the assignment would say to describe an orange ( example), I would describe what she wanted, but then she would turn it back with a D, because I didn't describe what the smell was. Things were graded low because she said I didn't complete my assignment, when I called to get help with this instructor, it was 7 weeks into this class. I was told that I could fight the grade if I didn't like it.

My concern mostly was, the other students who got stuck with this instructor. My academic counselor would not give me the information I was asking for, and ignored my emails. I feel like I am paying for these classes. They need to basically be there for me, right? Well, wrong. UOP sucks. They do mistreat their students, and they rip us off. I asked my financial counselor for the financial department number, he said I couldn't have it.

They owe me about $2500 dollars, and said they have to take part of my Pell grant because I still owe them money. Get this **, in order for me to get my certificate of my diploma, I have to ask for it, and it is not an automatic thing. Then to find out how to get it, was like pulling someone's teeth out. I have so many friends who also go to this school, who have dropped out, been accused of plagiarism, and ripped off just like me. How can I get the help I need? I want my money back! The school owes me money. They still say I have to pay out of my Pell grant money, and they wont let me talk to anyone to resolve this issue. Please help!

When the money never showed up I called again to see what the issue was. It took multiple calls and e-mails to finally get a response. I was then told that I had a new financial adviser and that the old one had been mistaken and that the money I was supposed to receive went to pay for my remaining classes. Since I graduate in October 2010 I could see where that made sense. I explained I was assured that money and now I had nothing left because I used what I had in savings for the move. I went instantly in debt about $2,400. I was assured that my remaining classes were paid for with the remainder of my Pell grant and my financial aid.

Now I am being told I owe the school for the class I am in now and the previous class because my financial aid and grant money did not cover it when I was told several times previously it had! Now I am being told my next couple of remaining classes are not covered either and was asked to reapply for more financial aid! I asked for a detailed statement detailing how much money the school has received on my behalf and where the money was spent or how it was used. I have to receive that statement! I reapplied for financial aid as well and have yet to hear the outcome of that.

I only have a few courses left to finish my degree and I am worried I may not have the financial resources to do. I was told on several occasions that all of my remaining classes had been covered with the money I was supposed to receive from the school in March, and now I am being told that is not the case but when I ask where the money went I get no response! I too would like to join a class action suit against the University Of Phoenix and I would also like to warn others not to attend this school! I am in collections for unpaid bills because of the money I was told I could count on from the school never coming in. Also now I am in debt to the school because the money I was told I would be receiving actually went to pay for my remaining classes and that turned out to be false as well. So where did the money go? I have asked and they have ignored all requests for detailed statements.

Before withdrawing from the University of Phoenix, the University of the Rockies ran an audit on my account. The end date of my loan was around May 4th 2010. This is the problem; someone at the University of Phoenix changed my end date from May 4, 2010 to January 2011, which means that I cannot receive the needed money for school. I had a balance of about $2,000 credit which has not been returned Sallie Mae as of August 12, 2010. I have called the University of Phoenix many times trying to get this problem fixed with 100% no results. Sallie Mae stated that this is policy.

It seems to me that the University of Phoenix is punishing me for leaving the university by changing the dates on my loan. I am starting to go into a deep depression because I want to better myself and try to work helping other Veterans with PTSD in the future. What has happened to me is wrong and it feels the same way when I returned home from Vietnam. If you need confirmation about the changing of dates, you may talk with Stephanie **, Senior Financial Services Advisor at University of the Rockies.

I respectively request this exception to policy so I may reenter school as soon as possible. Any help in this matter will be deeply beneficial not only in helping me cope with my PTSD, but one day it may allow me to reenter our society and allow me to help other Veterans in need. I have to study very hard in school and at the end of the day. I am mentally exhausted which helps keeping my nightmares and flashbacks down and has allowed me to reduce that amount of medications I take each morning and night. Because of this policy, I am having more nightmares and flashbacks and have to increase my medical dose of Citalopram Hydrobromide, Clonazepam, Temazepam, and Hydroxyzine Pamoate.

After I completed a course with the Goodwill Job ready department a counselor there thought it might be a good idea to obtain another degree here in the USA. I ended up in an interview at the University of Phoenix in June 2008. I was interested in a Bachelors Degree in Information Technology with concentration on Web Development. My enrollment officer was Mrs. Blanka **, and she told me that the University of Phoenix has a department that helps students find a job after they completed some of the classes with good grades. She also said that especially Verizon would hire UOP students.

After I had about 5 classes completed I tried to find out about that department and I learned that the UOP does not have such department. Nobody ever heard about Verizon hiring UOP students either. I decided to stick with the University and complete my degree, because I still thought that this will eventually bring me the opportunity to find a job. I completed so far 20 classes and I had nothing but problems with the team environment. I am an A-grade student and I had a very hard time to keep my A grades. Up to 40% of the grades are related to the team assignment.

However, in every team I have been so far there were up to 2 or 3 people they did not pull their weight. The reasons were primarily disqualifications, time issues, family issues, etc. To make sure the team gets the full grades I always covered up and took in most of the classes the whole burden of writing the paper and creating the PP. I learned that such unqualified students had sometimes a 0 in their homework but the teachers at the end worked something out with them that they passed the class with a C-. This did not help me much, because I had them in my team again the next class. I filled out the surveys and complained about the unqualified students but I was told that unfortunately I would have to deal with them since the UOP has the team environment as a mandatory part in the degrees.

Finally, I was fed up and I wanted to transfer to another University. I am finished with the first term and the funds for the second term have not been transferred yet. This enabled me to stop the classes and change the college code in my FAFSA application over to the new University. Unfortunately, it seems that UOP did something that I have not been aware of until this year. Me and my husband are in bankruptcy chapter 13 and when I have to apply for the new student loans I need to have those first approved by the bankruptcy court. Therefore, my finance councilor has to send me an email with the amount of the loan package that I was eligible for, the amount of what the classes would cost, and the interest rate. I got such email in March 2010 that told me I was eligible in my third year as a senior for $ 12,500. The classes the way they were set up would cost $ 11,000. The bankruptcy court sent me a notification on the first of April 2010, that I can obtain a student loan in the amount of $ 12,500.

That would have covered more than what the classes would cost. After I tried to withdraw from the UOP and I tried to get an official transcript I found out that there was a balance of $230, which should not be there. I saw in the paper work, that the UOP did not apply for the full $ 12,500 instead they only applied for $ 9,600. This would leave me with an amount of over 1000 Dollar short at the end of the second term. Now they put a lock on my transcript so I could transfer my credits yet. I contacted the UOP and suddenly nobody wants to be responsible for that. My finance councilor does not respond to my email and did not return a call where I left a voice mail. I wrote to my academic councilor and got an email back that she unfortunately is not able to help me with that matter since she does not work in the finance department.

I am not sure if the UOP does intentionally apply for less money so they can tie students to the University since such student would not be able to transfer the credits until the difference is paid. I cannot afford to pay out of pocket money and that is why I applied for federal loans, but what can I do when the University does not apply for the full amount without asking me first?

The University I wanted to transfer to is Lipscomb University and now I am signed off the classes at UOP but I am not able to transfer my credits over to Lipscomb to be able to get the application started. This is a bad situation since the loans I obtained so far make up around $ 20,000 since 2008. I want to finish and graduate, especially with an average GPA of 3.8. I am frustrated now and I don't know what to do. I need help to solve the problem with UOP. They just try every trick to keep students in their school. The physical damage is that I have a huge amount of loans out there and I cannot transfer to another University to finish my degree and find me a job. I won't be able to get a job with only half way through a degree. Without job my husband and I eventually will have to file bankruptcy chapter 7 and lose everything. We would be out on the streets, because he bought the house we live in with a VA loan.

I got an email from Sallie Mae November 2009 -- almost a year after I had told the representative that I would not be enrolling. The request was denied by Sallie Mae as I happened to be filing a bankruptcy at the time. I am sitting here wondering if that institution is going to attempt other strange things with whatever information they ran off with. And I need to know what I can do before anything much worse happens. And do I file a complaint against the credit companies as well? Because that should not be on my report. I did not authorize anyone to submit a loan request and I did not sign any paperwork.

I explained to Mrs. Womack that I wanted to attend school for Accounting and she said, "Then what you are looking for is an Associates of Arts degree with concentration in Accounting." She then explained it was a two-year course and around $8000 a year. I then applied for a student loan and due to my financial state to help pay for internet and survive, I maxed out my student loan and was sent a letter for my disbursement dates being May 19, 2010, and August 30, 2010. On May 19, 2010, I received my first disbursement as I was told and contacted my financial advisor Serena ** and asked if I should fill out my financial aide application for the 2010-011 school year and she said no we will do that in August.

So, a week before my second disbursement I called Mrs. ** on the phone to inquire about the 2010-2011 FAFSA application, and to change my disbursement to direct deposit. It was then that I was advised by Serena that I would only be receiving something like $25 disbursement and I should apply for another student loan. I was just beginning my third semester and Serena explained that my academic year for my loan was April 2010 to August 2010, and it was the beginning of a new grant year. I asked what about my second half of my Pell grant, what happens to this money and she explained and then got her manager on the phone to explain.

Her manager explained to me whenever I got around to sending the grant paper work in which should be around eleven days from now, and because we are now in a new grant year we send your second half of the grant back. She then asked, "Do you now understand?" I then replied, "Yes, I do understand because I started school when I did I screwed myself out of the second half of my grant and you are going to keep it." Her reply was, "We don't like to put it that way." I told her that there was no way I could pay my internet bill or pay for Microsoft Word program that was needed for school and I had recently been using a trial that Mrs. ** referred me to and expired in three days from now.

Serena's manager then replied to me, "$2,675 will not pay your bills for any length of time and money in hand is money spent." How long did it take me to spend my last disbursement? I do not know what to do I don't have any money, and now the school is keeping my second half of grant disbursement and using title Federal IV for their excuse. I believe this is unfair and they never had any intentions on meeting my financial needs. This school does not have any care in the world about your financial needs, they just want you to apply for another loan and more financial aide. I want University of Phoenix to disburse my other half of aide to me or use toward my tuition.

I feel this is a complete scam and now that I have built a little self-esteem back up, I would like to know who I contact about these issues. I believe this is very wrong of the University. How can they be allowed to keep half of my Pell? I reviewed Title IV and it says any student dropping out or that does not meet attendance meaning was not going to continue to attend to meet the requirement for the complete year. If anyone can advise me on who to speak with on this matter, I would greatly appreciate it. This school is in it for the money.

Well I got the Pell and still got the loan. They said just use the money. I got for stuff I needed and I would be fine confusing me a little with this. I did get the supplies I needed then I had a problem with a class where one paper was not accepted and I failed that class. They put me on academic probation then I got a C minus in a class and I got thrown out of the school.

They say I can't continue for six months then I have to pay back all of the money and try all over again. Also, I was told that I should have no problems in the school since I did the FASFA and that I would have no problems since I did know a bit about computers. Then with a surprise to me, I had to take four or five classes that where all English classes and basically the same class just with a little change to each. I then got put off and put off about my I.T. classes and all of sudden I am supposed to start one. I get failed for a C minus. And they also knew that I only have a G.E.D and I dropped out basically in the 8th grade and signed myself out in the 10th.

A few months later, I got a call from Angela, which was my enrollment counselor and she offered me a good deal. The good deal was to return to the university and do well in my block classes and I will be forgiven for the outstanding balance that I owed, which was $1805 for 2 classes. In returning to UOP, I finished that block of classes with two A's. When it came time for my reimbursement, I tried to contact my financial aid counselor and he was never anywhere to be found. I wanted to know what happened to my refund for that block of classes. He never called me back.

So I went into my account and I saw where they took the $1805 out of my disbursement after they said they would forgive me if I did well in the block of classes. That whole 18 weeks of classes, I only received $300.00. Whereas my refund should have been 5 times more. I also took a class and went all the way through the class with a passing grade and it came time to turn in the final and working on the final time was getting ready to change over to daylight savings time. I was not aware that Phoenix did not participate in daylight savings time. So I was ready to submit my paper and it was a few minutes before the deadline. I submitted my paper and I was notified a week later that the paper was late and could not be accepted, so, therefore, I failed the class.

It is amazing in what people can get away with. I did 3 appeals and every one of them was denied without a reason. This school is money-hungry and I feel that it is a scam. As long as they have you on the edge, they milk you for all you have. I received my AA in health care administration and I decided that it would be easier to just continue with the BA. Well, to my surprise, I was not told about team learning working in a group. The first week of classes for my BA was unbelievable. For one of the class was for those that were not familiar with online learning and at the end of the first you are put into teams. I called and told my counselor with my schedule and how I work team and that learning was not for me.

Well, the first I heard was the financial counselor will call you and let you know how much you owe for that week of classes. $420 for one week of a class that has nothing to do with my degree. I feel that they are oppressing those that want to do better for themselves and making it harder for them to see a way that it can be done. The result of this experience has left me in debt with thousands of dollars of loans and most of the money I see it not being accounted for. If there is a civil suit, include me in it.

During the following week when class started, I was disgusted, lost, and felt lied to and scammed. After the first break in class I questioned and complained to the teacher and asked him if all the classes pretty much ran that way (everything online and groups). He said yes. I wanted to go off and crazy. The next day, I called my advisor and she laughed and hooked me up to someone else that tried to talk me down out of withdrawing. Then she put me on the phone with an academic counselor and financial aid advisor on a three-way call.

After all the talk and convincing that I was doing the wrong thing because the financial aid papers were already processed, I stayed for another miserable class. Mind you that the first partial check has come in the mail now. I called the school and told them that I didn't want the pitiful check and they told me that's it's gonna cost me more to send it back and drop the coming class than keeping it. Later, I cashed the little check and went to the second class. That class experience was worst than the first. I called again and told them to please withdraw me from there because things were not getting any better. I received more convincing phone calls and laughter persuading me that it will be more expensive and worst to withdraw.

When the third class started, I withdrew, not caring about what phone calls I received from them. Now, today, I owe the University of Phoenix school and student loan more money than I was given. I cannot return to any school and pursue my career without financial aid or grants because the University of Phoenix bamboozled me!

Unfortunately, I was told these 5 months before my expected graduation date, I had passed all of my English and Science classes required by paying full tuition for the class and spending 9 weeks completing it. All I had left to try was the Math CLEP and because of the last minute information about the class, I only had one shot at it. You can take each CLEP test once every 6 months. I took the CLEP test for math and was told that I have passed because all I needed was 50%. My score was 44 out of 60. Even though I had it in writing that I had passed, I received a letter 6 weeks later that I had failed and would not be receiving my Associates Degree.

Keep in mind, at this point, I had been told I had passed and had my degree and I had told my family and friends! So, I settle in with the fact that I would have to take these last 2 Math courses to complete my degree. I was told that I could get funding and last Tuesday, I received a letter confirmation that I had been approved for financial aid. I opened my mail tonight, my classes start today, and receive a letter dated last Wednesday, 1 day after I was approved from University of Phoenix stating that my aid has been cancelled! This university is absolutely ridiculous and I am furious at yet another screw up on someone's part!

As a side note, I have had no issues with the classes. Unlike some reports I have read, I spend an average of 6 nights a week, minimum 2 hours each, online. I find the classes challenging though I think some of the teachers go a little crazy with the grading spectrums. Lesson learned, do not say you are good at a particular subject, the instructors seem to try to prove you're not after statements like that.

The University of Phoenix sent my loans back to the lender and told me that I am now responsible for this money. I am on disability income, and I suffer from acute anxiety. They still call me every single day, sometimes up to 8 times per day to hassle me about the money that I owe. When I gather up enough courage to answer the phone, the company bullies me and talks over me.

While in attendance at the online university, the amount of each class has went up significantly as well as the cost of the online course materials. I feel as if I was conned into enrolling as well as the amount that it would cost me to receive my associate degree.

Now they have stopped me from continuing with only three months left, unless I pay a sum of about 1200.00 dollars. I cannot afford this right now and I should be have funds left from the massive loans they have coerced me to take. I spoke to my counselor and he was very nonchalant about the situation. I feel that as long as you are paying there is no problem. Once you do have a problem, no one cares and no one tries to help out. I am waiting another week before I start to take legal action.

I stayed in school over a year with loans from Sallie Mae. I failed one class because I had an instructor who was very strict and disrespectful. I was forced to take the class all over again. They took that money for that class I failed. Then, they also took the money out again when my second semester loan came along. I became ill, and my husband who is disabled became very ill also. So, I called my counselor and told her I was going to have to drop out because of the illnesses. I no longer could attend class. Now they want me to pay them back, and Sallie Mae does to. I cannot pay either of them. I think they shafted me at the very beginning. Now I am stuck with this on my credit reports. UOP did not contact me but one time. They told me they sent the money from Sallie Mae back to them. I cannot tell I still owe them 10,000 dollars. I need help!

I don't even know what I am applying for at this time. I do know that they are saying my case has been chosen for review by the government, and I need to send in income tax copies and other verification means. I am at the point not certain I want to continue my education and I only have three blocks of courses to finish. The education is no better through UOP than if I was to read a book and learn myself. Additionally, I have tried to contact many of the "instructors" to be told that they are only "facilitators" and that I should "read the material and figure it out. "

The material is a joke. For instance, I used one text book as a reference in my other current class. My instructor blasted my response in a public forum telling me my information was outdated and incorrect. I took it straight from my text book for the other course. The instructors make up their own rules for the courses and deduct points when you don't comply, even if their rules are different from the syllabus they claim is the final word. I have had points deducted for not participating.

Each time, I have went back and copied and pasted my participation, and proved that I was entitled to the points. I should not have to be the teacher and the student. Many of the instructors are not in the classroom for days on end. I have found that if I ask questions at least three days prior to the due date, I might get an answer in time to submit the work correctly. I am a good student with a current 3.89 GPA. This grade came from my own hard work and dedication and working with other students for support. I have reported all the issues to my academic counselor as they happened. I have completed all the after course surveys and to no avail. The lousy curriculum continues. It would be a real shame for me to quit this far into the game, but I just feel that I am wasting more money every day.

From November of 2009 all the way through June, I continuously asked would doubling up courses effect my financial aid. I was informed "no" there would not be a problem. So, I moved forward based on the information provided and reassured by my advisors.

After graduation, I was informed by my financial advisor that doubling up did effect on my financial aid and I owe the school two thousand seven hundred and ninety dollars. I question why was I given the wrong information over and over again. My decision to double up was based on the confirmation given from my Academic and Financial advisor. So now, I am sitting with a balance, I have no way to obtain an official transcript, and I am not listed as graduate status. In addition, I found out the degree I have obtained (fourty thousand dollars) in debt later. My degree is a Science in Psychology degree which limits by employment options. For the field I was intending to pursue.

I was misled, fraudulently informed and through continuously contacting the supervisor of financial aid, I keep getting the run around. I am unable to apply for jobs based on no official transcript. University of Phoenix has fraudulently represented there Masters in Psychology program. Gave misinformation on financial availability. And I cannot get any help from the school, or return phone calls. I am looking into suing the Advisors on behalf of University of Phoenix. Can you please help me. The consequences, presented based on faulty information has put me in debt for "forty thousand dollars." I am unable to seek employment based on the unavailability of my official transcript. And I am not even considered a graduate, although I walked in June 15, 2010. The more time that passes the further in debt I am getting.

So I called my academic counselor, Christina **, and asked her about the withdrawal process. She told me what to do, and then transferred me over to my financial aid counselor. I had no problems with my academic counselor, but I did incur some issues with Michelle **, my financial aid counselor. She informed me that if I withdrew that I may owe the school money. I asked her for what reason that would be, my classes should already be paid for, and the money for any additional fees and books should be covered as well. She never explained, she just said that it may or may not take place. So I went ahead and withdrew and sent for my transcripts to be mailed to the house. At the end of June 2010, I received a letter in the mail stating that I owed the University of Phoenix $1225.00 for the last class that I had taken and failed.

So I called my financial aid counselor, and asked her to explain what was going on. This situation made no sense. I couldn't understand why I owed them, when my student loan had already paid for the class. So I asked her, and she told me that Sallie Mae, my lender had requested for my refund to be sent back. Now I have been to two other schools before; and withdrew and failed some classes and never have I had to repay the school for those classes, so I felt like she was trying to get over on me.

So I called Sallie Mae, and they told me my loan had been sold to the Dept of Education, and they gave me the number to reach the person who deals with my loan. I talked to someone there and I asked why had my money had been requested to be sent back to them. The lady told me that they never requested for the funds to be sent back to them, and I was not the only one who was having this issue with this school. The woman told me that $2485.00 was sent back to them without notice at the end of May 2010, beginning part of June 2010. So I told her thank you, and called Michelle back, my financial aid counselor. I explained to her that I had talked my lenders, and what was said.

Now I wanted some answers. She tried to explain that if a student does not pass a class that the money is to be refunded back to the lender, and if you go two weeks or longer with no attendance that the money is sent back. I was furious, because I withdrew the next week after the last class was over, and that does not make any sense, if anything I should owe the Sallie Mae-The Dept of Education, my lender, not University of Phoenix. So I told her that until they could give me a better explanation, because this was not my issue, that I had nothing to say to her. I feel like this is their problem and I should not have to pay them anything. UoP should not have sent the money back, what was the point, the class was already paid for before I started the class in February of 2010 when my disbursement came. Someone please help me, because they are trying put this on my credit history, and I'm trying to get out of debt now. I wasn't able to transfer because of the debt that they are trying to pin on me.

A day went by and I received a call from the financial guy and he stated that I have to give them my tax info, that it was a requirement from the federal student aid department and title 4 funding. I asked the financial guy what statutes state that they need this, he said he did not know but my tax info was required for title 4. I called the fsas people and spoke to them numerous times and they stated that it was not a requirement, that they have my info and that the only thing they needed was to know that I had been approved for funding both through a pell grant and loans. I explained this to the supervisor of enrollment and to the supervisor of finance. Both of whom stated that they were each other's friend so they would have to team together.

This school is a for profit school according to the financial supervisor so I'm sure they're going to lead you to get loans instead of grants. I now have to pursue other schools to get my degree. I have lost sleep due to their phone calls and almost a relationship with my spouse due to all the personal info they have requested.

Today, I came online to see what the negative news is all about, finding this site and reading a long list of complaints, of which many I share with others. From being lied to in the beginning by an enrollment counselor about issues of financial aid and zero out-of-pocket expenses, of which I needed to be guaranteed because of extreme financial hardship, to no mention of "Learning Teams", to being told that there are ridiculous learning teams but only in a few classes when they are part of every class. I am extremely dissatisfied with this joke of a school that has no idea of the definition of academic excellence. UP is deceitful and is ripping people off. It is obvious what it is after, money and money only. I cannot drive a block without seeing a billboard advertisement, hearing and seeing commercials and ads every where. I am not a Phoenix and do not want to be associated with this school and only have 3 classes to go until done, so I will ride it out.

My issues are that I have had a lot of out-of-pocket expenditures when I was supposed to have none. We even pay for the price of a textbook, but do not get the books and can only view them online. We cannot reuse the same text and are charged again when another class uses the same text. The tuition is as expensive as topnotch schools when this is far from that. Anyone can be in the these classes if they have the money to, so there are people in my classes that could not pass out of high-school English, which makes it very hard to be in discussions with them. The course requirements are geared for less-educated students, which make it boring for those that are more educated, and with regard to learning teams, they are a joke.

I am typically the only one on my team who understands team assignments, so not only do I have to bring teammates up to speed, I am often teaching them more than the instructors do. Often, I have had to carry the team because 30% of my grade is based on team effort, yet I am not getting paid, and it causes me to put way more hours into school than I should have to. I am surprised to read that some students had failed classes because I have never seen it. Students are promoted, whether they deserve it or not because the school cares way more about bringing that money in than it does about educating people.

With regard to instructors, most are horrid and do horrible jobs. Often is the case when it's obvious that I know way more than they do, yet some are PhDs. From where? Yes, you guessed right, University of Phoenix. Two, including the one that I have right now, have been indescribably inept, yet complaining about anything never makes a difference. They keep teachers no matter what. My first bad experience should have been refunded to me because I got nothing out of it but a bad a grade, and there was no way to challenge it.

That's wrong! The school sides with instructors always. The college where I taught did not and did, as all good schools do, value the students, represent them well, and get to the bottom of issues between instructors and students, but not this one. I was told after the first complaint that I should have complained sooner. This time I complained in the first week, and they still don't care and will do nothing about this inept, unorganized, and rude instructor, and the after-class surveys do nothing to initiate improvement.

In addition to being ripped off, lied to, not receiving value, and having to deal with corporatism and a profit-driven school, I am kicking myself for staying in this very expensive program because I am afraid that my degree will not be taken seriously, though I am a serious student, making certain to get a serious education by taking the subject matter much deeper than the school does. I will not ever return to or recommend this school, nor will many of the students that I have met along the way.

It should be avoided at all cost if one is serious about education for it is clearly making money and passing out easy degrees. I have had many out-of-pocket expenditures when I was told that there would be none. I have been lied to about when refunds will arrive, they never come on time even when the school says that they were mailed weeks before. I wasted 6 weeks and over a $1000 on a course that I got nothing from except to be harassed by crazy instructor and a bad grade.

You can not sit on your rear-end and let someone figure out your schedule and financials. Your academic advisers are there to guide you, not to make the decisions for you.You need to take an active role in and outside the classroom. They have been wonderful to work with around my personal schedule more than local community college in the area was willing to do.People need to own up to their on mistakes instead of blaming others.

If people don't start owning up to their mistakes and expecting others to do the work for them. I may be out of an education that is helping me advance and fulfill my dreams!

I really want to get the answers this week ASAP and be able to graduate soon, next summer in 2011 and then continue my education with CTU and a BA in Network Administration. I am currently taking my AA in the art of Information Technology with UOP. The nightmares about this University of Phoenix seem to become a reality. I called Rhea ** for answers about my financial aid and she said, “Oh, I will call you back. Blah, blah, blah”. “Oh, I was out to the office due to family issues. “Blah, blah, blah” “Uhm, okay you could have your co-worker call me or your manager.” Gee, I thought my financial aid was important, I guess not. So it’s coming down to after the 29th of this month of August, 2010, if this bullshit with UOP continues, I am so dropping out of their university and demanding an immediate transfer over to CTU.

So far, I have too much student loan for what I am getting out of the classes. I am mega stressed. I work two jobs, I have two teenagers at home (good kids) but it take work. My son is coming home from Iraq and I will fall behind, because I will go to NY to see him. If I could talk to my advisor, I would have taken a break this nine weeks, but no, he will not communicate with me.

The letter says it all. I was 4 classes away from receiving my masters in education and because I took a year off, they discarded 12 out of 14 courses that I took at their university. These were not transfer classes. I took every course there and now they are saying none of them are worth anything. In fact, they are telling me to take the same courses again, they just changed the course number. I received student loans for these courses so I am not $15,000 in the hole for nothing. Everyone on those dollars has to be repaid by me and now they are asking me to continue with them and pay another $20,000 and more for the same courses and information.

A week passed and I was still taking classes. I was informed that I needed to go to my tax preparer and pay to have a 1040x done to correct my married status. I had to pay $100.00 to have it done, money I did not have. After that was completed, I was informed that my FAFSA did not go through. I was then told to call FAFSA to see what I needed to do to correct it. As time went on I was in my eighth week of class and was told that I did not have financial aid and that I would have to pay $2,210.00, money that I do not have. Now each week I receive a letter from the school informing me that I owe the money. I am writing this letter too inform others not to go through this. They rush you through the process and you are faxing in paper work, something they should be doing.

As a result of all the stress, I didn't pass my classes. My house payment is behind due to the fact that I used money faxing and paying for taxes to be corrected. Now I am in debt to them and I don't know how I am going to pay this off

In my most recent class, fortunately, I had a wonderful instructor but the class dates were changed 6 times. Each time we were dropped and re-enrolled and were charged another $2,500. The classes were scheduled 8 hours consecutively on Saturdays which was extremely stressful. I wrote to the director of student counseling, my admission counselor, a supervisor in financial services and even the president of the university but not one responded. So I withdrew after this class is over at July 24, 2010. I was informed that my financial aid will be sent back and that I will owe them $2,500 for the current class. It makes no sense to me. It feels like financial blackmail.

Now in May of 2010, I decided that I really should finish my degree. I decided to try a different school. I get accepted and begin the financial aid process and this time everything is explained in much greater detail. Also, I am told that there are forms that I will have to printout, physically sign and return by fax or regular mail to the school. This was never required by University of Phoenix.

A few days later, I got a phone call from a financial advisor that I have a student loan that is in default status. I am confused. I never had a student loan. I had a grant. I even had a refund check because University of Phoenix told me that the grant was larger than I needed to cover tuition and books. There made no mention of a student loan of any kind that was ever made. For 3 years, I received no paperwork and no notices of any kind. The financial advisor at the new school advised me to go onto a clearinghouse type website where I found that there were originally three student loans out in my name.

Two were returned and the third is the one I currently owe. It has taken me 6 weeks to get someone from the collection agency that now owns the debt to speak to me. The first agent was so rude that when I asked to speak with her supervisor she hung up on me. The second agent was very helpful and explained how to file a dispute which I am doing.

No sooner than I hit, send Janne **** had returned my call and was very rude in telling me that I owed UOP money for withdrawing before my block of classes were up. Not only are they taking my $2,210.00 credit from me but they are telling me that I owe them money. I’m sure what they are doing is a scam and is very illegal. I would like to have a class action lawsuit against them because now I cannot enroll in any other school until the balance from UOP is paid in full which is unfair. I do not owe them money. I should be able to withdraw at anytime just like they state.

During my experience, I was struggling with cohesiveness in my learning team (which they require) and could not get advise from any of the professors. As a matter of fact, one professor rarely even showed up for class. What was I paying for? I emailed and called and never got help from the university. Then when I was forced to try to withdraw, I was not told of the consequences and then lost my financial aid unless I retook the entire course. Isn't this legal extortion? Now my aid has been sent back to the government, they will not return my calls, I have a huge bill and a wasted year behind me. I did have one person offer to help me in the financial aid department, but an hour after I emailed him my documentation, he conveniently did not work there any longer.

What kind of higher institution is this? A lesson for sure in deceit but not in decency!

When I was advised by my counselor at that time to drop the class before I owe money for it, usually before the first two classes happened, I did. One of them was Algebra. I told him that I would not be able to complete this class with good grades before I had some pre-algebra or tutoring before it. He advised me then to drop it since they did not have pre-algebra, and I could not make the sparse tutoring classes because of work. So I dropped it, thinking that I did not owe anything because it was done early. My last class - after the F - my counselor advised me to drop since I was in transition of changing schools and I would owe if I attended the classes.

So with the F class to worry about, I dropped the class after so that I would not incur more fees. Now that I am in dispute with my F class, my teacher has not validated my F mark. It is still unresolved. UOP tells me now that I will owe for my algebra, my dropped research class, and now my F class. They are witholding my transcripts until this money is paid for, and I am unemployed. My teacher graded me the F based on a verbal disagreement with the Power Point presentation and not based on academics. I am still in dispute. But UOP want their money anyway.

I live on $145.00 a week unemployment. The unemployment in this state is at 15%. UOP get tons and tons of money because of low income people like me. Now they want something for nothing and are unwavering in their demands. They are nasty and unreasonable. I followed the rules with regard to class dropping and submitting my work accordingly to get my last class to a passing status. Even a D would have been appropriate for all the work that was submitted. All of the research done and all the work was handed in on time. The teachers do not care about us. The school is a liar when they pass their UOP Foundation off as caring for low income families. Read their website on their UOP Foundation. I have submitted my dispute to the Office of Dispute Management. I will have to wait and hear. I would love to join a class-action lawsuit if there was one going on.

Many students I spoke with said that UOP has been strong-arming them out of money for years and no one seems to do anything about it. Their mission about helping low-income people get back to school and earn a degree is a false. They grab your tuition and loans and they get paid while you don't. I am in my second year (16 months) of school at UOP, and have gotten on two financial aid disbursements so far. One of them had to pay for my dropped Algebra class. Tony suggested I take a 6-month leave and let the tuition reset itself. You know what this means? This means that you don't get to go to school and they still get paid for your attendence. Yes - they still get tuition for you and you don't have the benefit of going to school for six (6) months. Now if that isn't crooked, then what is? Getting paid for a student who does not attend classes?

I feel trapped and I feel like my transcripts are being held hostage when I did not do anything wrong. Emotionally, I am drained, fearful, and depressed for my family, my money, and my future. I feel like I have been shylocked out of money, my future, and my family's future. I feel like I did all the work so far to get good grades (every bit of work and research was submitted for that F class and it is on the OLS website but she gave me an F anyway) - I feel like my dreams of a good future for my family, my tuition, and my disbursements have been scavenged. I did not deserve that F and my teacher cannot validate it. We disagreed on something small and minor on the final powerpoint presentation and now I get an F. How can I trust anyone to do the right thing anymore when all they care about is money. And teachers give out "emotional grades" not "academic grades" when I have worked hard to get a good grade in SCI220.