University of Phoenix Reviews

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About University of Phoenix

Pros
  • Supportive faculty and staff
  • Flexible online learning options
Cons
  • Does not offer PhDs

University of Phoenix Reviews

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    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
    • 4,809,248 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Verified purchase
    Customer Service

    Reviewed Dec. 23, 2025

    This is my third degree here at our university. I also received a certificate. I started in 2020, and I am to graduate for a fourth time in May of 2026. I received my Associate's in 2022, my Bachelor's in 2023, and my Entrepreneurial in 2024. I started my Master's in 2024, December, and I will be finished in May of 2026. I plan to stay and earn a Marketing degree.

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    University of Phoenix
    Response from University of Phoenix
    We love having you in our Phoenix family, Michelle! We admire your dedication to your educational journey. Well done!

    -Leann, Community Manager

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    Contract & TermsSales & MarketingMaintenanceTransparency

    Reviewed Dec. 23, 2025

    I got kicked out of my course days before winter break when I was planning to complete the majority of my studying/coursework. University of Phoenix dropped me from a fully online course just days before winter break, despite a prior agreement with my instructor regarding attendance. I was immediately locked out and unable to complete coursework during the break. This has put my teaching credential at risk of expiring, caused significant financial hardship, and disrupted my ability to continue my career. For a university that advertises flexibility for working adults, the enforcement of rigid and unclear attendance policies in an online course was extremely disappointing. I would not recommend this institution to working educators or parents who need predictable, transparent academic policies.

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    University of Phoenix
    Response from University of Phoenix
    Hello Heather, we're concerned to learn about your experience and we'd like to look into this further. We advise contacting your Academic Counselor as soon as possible regarding next steps. We'll send this over to the department for further review. If you have any additional details you'd like to share, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 23, 2025

    University of Phoenix changed my life when I didn’t think I’d survive the storms—abuse, discrimination, illness, surgeries, grief, and doubt. Through resilience and support, it helped me rise, reclaim my voice, and turn dreams into reality. Always!!!

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    University of Phoenix
    Response from University of Phoenix
    This made our day to see! We admire your strength and determination to reach your goals even through difficult times, Brianna. We're always here to support you!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 23, 2025

    My experience at the University of Phoenix has been both empowering and affirming as an educator and lifelong learner. The coursework has consistently challenged me to think critically, reflect deeply, and immediately apply what I am learning to my classroom and professional practice. I truly appreciate how the program values real-world experience, diversity, and equity, which aligns closely with my own beliefs as a teacher and leader. The faculty have been supportive, approachable, and invested in my success, offering meaningful feedback that has helped me grow with confidence. University of Phoenix has provided a flexible yet rigorous learning environment that respects the realities of working professionals while maintaining high academic expectations. I am grateful for the growth, clarity, and renewed passion for education that this journey has given me.

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    University of Phoenix
    Response from University of Phoenix
    Hi Loretta, we truly want to thank you for taking the time to leave your detailed feedback. We're so happy to learn about your overall positive experience. It's important for our students to have balance and flexibility, all while being challenged academically. We know you're going to do a wonderful job in your next steps. You've got this!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 22, 2025

    It has truly been one great experience through the good and the bad and I still managed to keep focused on my work and my goal and that is to have my business management associate's degree and I would like to say thank you to all my professors that help and took time with me.

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    University of Phoenix
    Response from University of Phoenix
    Hi Tyeisha, we're happy to learn that you felt supported by our faculty and staff in your educational journey. We're wishing you all the best in your next steps. Congratulations!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 22, 2025

    University of Phoenix is a great school. I would recommend this school to anyone. Faculty and Staff are great people to deal with and overall the delivers on what it promises. I love it, it is a great school. They are career focused and generally concerned about it's students and their success.

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    University of Phoenix
    Response from University of Phoenix
    Hi Constance, we truly appreciate you taking the time to leave a review. Our faculty and staff truly want our students to achieve their goals. We're so happy to learn that you feel supported this way. Keep soaring!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 22, 2025

    University of Phoenix has been one of the greatest accomplishments that I have been able to maintain in my life. It has taught me to be more in the now with my life. I have been able to take classes and be able to achieve outside challenges and parts of my life. I'm capable of finding the time to continue my college degree and be a mother. I have the ability to work outside of going to classes without feeling too much pressure or not enough time managed for life. I'm truly grateful and blessed that I have the University of Phoenix helping me continue my education.

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    University of Phoenix
    Response from University of Phoenix
    This made us smile, Brianne! We're happy to know that you feel supported through our flexible programs. Overcoming challenges can be difficult, but you're doing it flawlessly! Keep up the great work.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 22, 2025

    I have had really good experience with the university up to my last course! I like how there is flexibility to still be a full time working employee and have the opportunity to fulfill the dream of achieving higher education. The only not so positive thing I have to say would be that my las course has been a challenge and even after trying to get in contact with my professor to get clarification on assignments there has been not a call back. Other than that its an amazing opportunity and great learning experience.

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    University of Phoenix
    Response from University of Phoenix
    Hi Diana, we're pleased to hear that you've had an overall positive experience! We'd love to help support you with getting in contact with your instructor, please contact your Academic Counselor for the next steps. We're wishing you all the best in your next chapter. Congratulations!

    -Leann, Community Manager

    Verified purchase

    Reviewed Dec. 22, 2025

    This has been the most exciting experience I've had on a long time. Im glad I'm in school, it gives me joy to see how much i have learned and picked up on some new things. The academic counselors are awesome and I love the fact that you have a lot of resources at your fingertips.

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    University of Phoenix
    Response from University of Phoenix
    We're thrilled to hear about your excitement for your program, Sean! We're happy to be alongside your journey for support. Thank you for your review, we appreciate it.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 22, 2025

    Great support and much appreciated, however, in first week of class and days leading up to, I received no less than 6-8 classes. Way too much. As I enter my 4th week, I am still getting called a lot. Next, I think a better overview in week before start of classes, UOP should guide a new student through Logging in, accessing class, content, and "how to" everything.

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    University of Phoenix
    Response from University of Phoenix
    Hi James, we truly appreciate you sharing your feedback with us. This helps us to better support our students moving forward. Thank you!

    -Leann, Community Manager

    Verified purchase
    MaintenanceStaff

    Reviewed Dec. 22, 2025

    I LOVE BEING A PHOENIX. 🐦‍🔥 The best part is the love and support from EVERY staff member. I have had a struggle or two during my bachelor program. The team of advocates were at the ready to help me through it all. Suggested I take a break. Come back and finish and I did. Was able to finish stronger. I will finish my MS in Psychology January 2026 and begin my Post Master's in the fall. Phoenix is the best education institution for me.

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    University of Phoenix
    Response from University of Phoenix
    Hi Eshelle, this makes us smile to know that you felt supported during the more difficult times. We're proud of you for conquering your challenges and working hard towards your goals. Way to go!

    -Leann, Community Manager

    Verified purchase
    StaffEase of Use

    Reviewed Dec. 22, 2025

    It's a very nice school. Everybody has been friendly and helpful. I enjoy the user friendly interface of the website and the convenience of being able to school wherever I'm at. I look forward to finishing my education and moving on with a career in my field of study.

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    University of Phoenix
    Response from University of Phoenix
    Hi Shawn, thank you for taking the time to share your experience. We're glad to learn that you've felt supported and that the programs are flexible!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 22, 2025

    I am so happy with University of Phoenix. 🐦‍🔥 All facility and instructors have helped me above and beyond. I came to the school with very little confidence and have grown a healthy positive growth mindset to achieve my goals and still working on my goals.

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    University of Phoenix
    Response from University of Phoenix
    This truly makes us happy to see, Jessica. Education and learning is all about challenging your skills and growth. Look at you soar!

    -Leann, Community Manager

    Verified purchase
    Punctuality & SpeedRates

    Reviewed Dec. 22, 2025

    I have really enjoyed this semester at University of Phoenix some classes was getting a little rough but I maintain on getting the job done and I rate you all a 10 but I really enjoyed every feedback that I have gotten so I will be waiting on January 6, 2026 class to start.

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    University of Phoenix
    Response from University of Phoenix
    Hi, Qutonya. We're proud of you for working hard to achieve your goals, even if things were a challenge. We're happy to have you in our Phoenix family!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 18, 2025

    Completing my teaching certification at University of Phoenix was a positive experience that truly prepared me for success in the classroom. The program was precisely designed to meet the needs of educators, combining rigorous academic content with practical strategies for real-world teaching. Ms. Samantha **, Mary ** and Dr. ** were highly knowledgeable and supportive, offering valuable insights into best practices for inclusive education and classroom management. I especially appreciated the flexibility of the program, which allowed me to balance professional responsibilities while advancing my credentials as well as understanding personal challenges.

    The coursework emphasized technology integration, student engagement, and evidence-based instructional methods skills that have been instantly applicable in my teaching role. University of Phoenix provided outstanding resources and guidance throughout the certification process, making it a smooth and rewarding journey. I highly recommend this program to anyone seeking a comprehensive, flexible, and high-quality pathway to becoming a certified educator.

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    University of Phoenix
    Response from University of Phoenix
    Thank you for sharing such a thoughtful review, Annie. So glad the Teaching Certificate program's flexibility and practical strategies supported you, and that our faculty helped you feel prepared for the classroom - wishing you all the best in your teaching journey!

    -Allie, Community Manager

    Honesty & Transparency

    Reviewed Dec. 17, 2025

    I attended University of Phoenix and I was told that they offered the paralegal program, so I started taking classes and had some paralegal classes.Then, all of a sudden, I started having these other classes that did not even pertain to the law degree. I asked him why I was taking classes that didn't pertain to paralegal, and as I found out that all this time, they didn't offer the Associate Degree and Paralegal. I just felt like that was such a waste of my time. Considering that I was looking forward to getting my degree. And it lied to me. So I end up switching colleges, I finished up my worthless degree at University of Phoenix and then I moved on to my real degree at a real college, and I graduated. I clearly was ticked off at University of Phoenix and I clearly would never recommend that college for anything.

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    University of Phoenix
    Response from University of Phoenix
    Hi Angela, thank you for bringing this to our attention. We’d like to learn more about your experience, and we’ve reached out to our internal team. Someone will be contacting you directly. In the meantime, please email us at UOPXSocial@phoenix.edu if you have additional questions or concerns. Thank you.

    -Allie, Community Manager

    Verified purchase
    PriceStaff

    Reviewed Dec. 15, 2025

    The doctoral program at the University of Phoenix is both demanding and rewarding. The coursework is rigorous and requires strong discipline, critical thinking, and consistent engagement with scholarly research and academic writing. The program challenges students to move beyond surface-level understanding by applying theory, research methodology, and evidence-based analysis to complex organizational and leadership issues.

    What makes the experience worthwhile is the program’s practical relevance and strong faculty support. Professors provide detailed, constructive feedback that pushes students to improve the quality of their thinking and writing while remaining grounded in real-world application. Although balancing the workload with professional and personal responsibilities can be challenging, the structure of the program supports working professionals and encourages steady progress. Overall, the doctoral program is intellectually challenging, professionally enriching, and well worth the effort for those committed to scholarly and leadership development.

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    University of Phoenix
    Response from University of Phoenix
    Hi Kimberly, we truly appreciate you taking the time to detail your full experience about the Doctoral program! We're proud of your hard work and determination. We're wishing you all the best as you continue to move forward!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 12, 2025

    University of Phoenix is so helpful, online learning is better for me and they meet all of my standards! If I had to recommend an online college to someone, University of Phoenix would be the one I would recommend. Everyone is so helpful and so thoughtful!

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    University of Phoenix
    Response from University of Phoenix
    Thanks for the recommendation, Amayah! Glad we are a good fit for you.

    -Gen, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 11, 2025

    I started college at the age of 42 years old, five months after losing my only child in an accident. He was 16. Every staff member that I have had a chance to interact with has been so supportive, kind and helpful. I feel like someone cares about me and my successful future.

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    University of Phoenix
    Response from University of Phoenix
    Kendra, we're so deeply sorry to hear about the loss of your son. We're sending our positive thoughts your way. Please note that we're always here to assist you with anything you may need. We're wishing you all the best in your journey, you can do this. We believe in you!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 11, 2025

    The University of Phoenix has been such an important part of my journey. I was able to earn both my BS and my MSM here, and I’m genuinely proud of what I accomplished. The support, flexibility, and encouragement I received made all the difference. This school helped me grow—both personally and professionally—and I truly love it for that.

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    University of Phoenix
    Response from University of Phoenix
    Love to hear that, Rita! So glad you felt supported in your programs.

    -Gen, Community Manager

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 11, 2025

    My educational experience at UOP was pretty good. I enjoyed the structure of class. All of my instructors and even phone representatives were great. No matter what I contacted UOP for, majority of what I needed support for it was there. Now, UOP needs to do something about the cost/tuition. We’re finishing with degrees and in debt for the rest of our lives. I wish I had known or been given more information about the cost. That’s my only issue, no one went deep enough nor spent enough time talking about the cost and things that you could expect to have repay.

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    University of Phoenix
    Response from University of Phoenix
    Hi Brian, we truly appreciate you taking the time to share your feedback with us. It helps us to better assist our students in their educational journeys. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. We're glad to hear that you've felt supported in your overall program. Thank you!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Dec. 11, 2025

    The University of Phoenix means so much to me because it gave me the chance to grow, even when life was busy and complicated. I love how the flexible programs let me balance school, work, and family without feeling like I have to choose between them. The instructors and staff encouraged me, and the classes weren’t just theory; they connected directly to real life and helped me build confidence in my own abilities. For me, the University of Phoenix isn’t just a place to earn a degree; it’s a community that believes in people, supports second chances, and reminds us that learning can genuinely change lives.

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    University of Phoenix
    Response from University of Phoenix
    Supporting students like you is our top priority, Tamiko. Glad to hear you've had such a positive experience. Thanks for sharing!

    -Gen, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2025

    My experience at this school has been nothing but positive. The instructors are knowledgeable, supportive, and truly invested in helping students succeed. They take the time to explain concepts clearly and make sure everyone feels confident in both the classroom and hands-on settings. Communication is always timely, and the staff genuinely cares about student progress and well-being. The program is organized, the expectations are clear, and the training prepares you for real-world situations. I’ve grown not only in skill but in confidence, and I feel fully prepared for my career path. I’m grateful for the environment they’ve created one that pushes you to do your best while also providing encouragement every step of the way. I would absolutely recommend this school to anyone serious about advancing their education and building a strong future in the field.

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    University of Phoenix
    Response from University of Phoenix
    Thank you for the wonderful review. It’s great to hear you felt supported by your instructors and staff, gained confidence, and felt prepared for real-world situations - wishing you all the best on your career path!

    -Allie, Community Manager

    Verified purchase
    StaffEase of Use

    Reviewed Dec. 10, 2025

    My overall experience with the University of Phoenix has been truly positive. The university offers a supportive and flexible learning environment that makes it possible to balance school, work, and personal responsibilities. The online platform is easy to use, well organized, and designed to help students stay engaged and on track. The instructors have been knowledgeable, responsive, and genuinely invested in student success. I appreciate how they provide clear guidance, helpful feedback, and real-world examples that make the material easier to understand and apply. The program overall has helped me grow academically and professionally. I feel more confident in my abilities and better prepared for the next steps in my career. I would absolutely recommend the University of Phoenix to others who are looking for a flexible, high-quality, and supportive educational experience.

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    University of Phoenix
    Response from University of Phoenix
    Thanks for the recommendation, Emily. Happy to hear you feel supported by our teams and challenged in your programs.

    -Gen, Community Manager

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Dec. 10, 2025

    I honestly love this school. My current program is extremely difficult and I do wish they offered a 15 week course on the CPCE exam prep. The residency and internship process have been amazing so far. The advisor goes out of her way to make my internship as smooth as possible.

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    University of Phoenix
    Response from University of Phoenix
    Glad to hear you feel supported, Steffenney. Thanks for sharing.

    -Gen, Community Manager

    Verified purchase

    Reviewed Dec. 10, 2025

    So far I have love the classes. The setup works perfect for me. Nothing has been overwhelming at all! The teachers are active in the online class room. I receive great feedback whether it is for room for growth or something I excelled in. The expectation is set from the start. I highly recommend!!

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    University of Phoenix
    Response from University of Phoenix
    Thanks for the recommendation, Sarah! So glad we are such a great fit for you.

    -Gen, Community Manager

    Verified purchase
    Customer ServiceStaffBillingHonesty & Transparency

    Reviewed Dec. 10, 2025

    To be all the way honest this school has impacted me tremendously. I will say that I fall behind quite often because of so much I have going on at home and trying to survive, be a mom, work, pay bills, etc… But I always am able to get my work in when I can for the most part and I appreciate that convenience. Not only that this school has helped me in the outside world. I think about things differently. I articulate myself better. I’m able to respond better to debates/topics/conversations in the outside world because of what I’ve learned in the program … I know I might seem incognito, but I’m very grateful for the support and encouragement! It keeps me going …

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    University of Phoenix
    Response from University of Phoenix
    Love to hear you feel this way about your program, Breanna! That's what learning is all about. Thanks for sharing your experience.

    -Gen, Community Manager

    Verified purchase
    PriceStaff

    Reviewed Dec. 10, 2025

    I like my experience at University of Phoenix! However, I feel like I missed out on a lot of learning by having us cram a semester of work in 5 weeks. It was hard on both me and my family! As I had to miss out in n my family commitment. I did get a degree and also a certification. But I just feel the university could have been cut the cost and be more helpful with Financial aid.

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    University of Phoenix
    Response from University of Phoenix
    Hi Richard, thank you for sharing your review. We’d like to support you as best we can, and we’ve reached out to our team. Someone will be in contact with you directly. In the meantime, if you have additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

    Verified purchase
    StaffEase of Use

    Reviewed Dec. 10, 2025

    I absolutely love taking classes at University of Phoenix. The teachers are wonderful and everything is easy to understand. The professors are always willing to help you. If you need help.. the online portal is Very organized and easy to navigate. I have nothing bad to say about university of phoenix

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    University of Phoenix
    Response from University of Phoenix
    Love to hear you feel that way, Marcy! Thanks for sharing your experience.

    -Gen, Community Manager

    Verified purchase
    PriceRefunds & PayoutsStaff

    Reviewed Dec. 10, 2025

    My experience with UOPX has been great up until now. I have enjoyed my classes even though it’s very much teach yourself type of online courses. Just recently I was supposed to have my class paid and excess funds sent, however I was out under a SAP review which can take up to 10 business days. Well, it has been past the 10 business days and my class still has not been paid. A research review had to be open and that can take 24 days! I do my assignments on time, follow school conduct and also keep my GPA up (4.0). I do all these things to make sure I’m in good standing with the school but also with my financial aid and I still have not received my funds. One of the many reasons I chose to go to UOPX is because of how they disbursed funds. I use these funds to help me pay for living costs, it’s very frustrating.

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    University of Phoenix
    Response from University of Phoenix
    Hi Paula, thank you for bringing this to our attention. We’ve reached out to our internal team, and someone will be contacting you directly. In the meantime, if you have any additional questions, feel free to email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S Riverpoint Pkwy.
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu