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University of Phoenix Reviews

4.1
2,052 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Visit www.phoenix.edu
Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

University of Phoenix Reviews

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    1 featured review

    Our review standards

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    Page 2 Reviews 35 - 75
    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 28, 2026

    This doctoral program is entirely too long. All these fluff classes are taxing and really not useful in the grand scheme of things. At this level there should not be discussion questions within a class. I’m tired of that aspect and just hope these last 5 classes go by quickly.

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    University of Phoenix
    Response from University of Phoenix
    Hello Tracie, we're concerned by your comments and we'd like to offer support where we can. We've followed up with the department to look into this for you. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 27, 2026

    This experience being a student at University has been great. The academic team, financial team, and support team, and instructors has been very professional. Helping and giving assistance.

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    Verified purchase

    Reviewed Aug. 26, 2026

    Best decision I've made this year! I have learned and acquired so much.

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    Staff

    Reviewed Aug. 26, 2026

    The instructors are always available for help when needed. Also, the student counselors are exceptional. They are really on board when it comes to student success and will encourage you throughout completion.

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    Verified purchase

    Reviewed Aug. 26, 2026

    The University of Phoenix is a great college to attend. The professors and instructors give out all the information you need for you to be successful.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 26, 2026

    My experience with the University of Phoenix has been outstanding. Staff is always quick to respond if I have any questions or concerns. I recommend the school to everyone. Every concern I’ve had was addressed and taken care of with such ease!!!!

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    Verified purchase

    Reviewed Aug. 26, 2026

    This has been a positive and transformative experience for me since starting college. The University of Phoenix has set me up for success and I have truly been learning and gaining effective leadership skills and expanded knowledge to move forward in life in any direction I choose.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2026

    I have had such a great experience with University of Phoenix! The teachers have been amazing, supportive, and truly care about their students’ success. My Enrollment Advisor, Academic Counselor, and Financial Advisor have also been absolutely excellent. They have all been helpful, responsive, and willing to answer my questions whenever I need guidance. I really appreciate having a team of people who genuinely want to see me succeed and help me stay on track with my education. I’m so glad I chose University of Phoenix and would definitely recommend it to anyone looking for an online college experience with great support! 🎓❤️

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    Refunds & PayoutsStaffLoan Process

    Reviewed Aug. 18, 2026

    From the moment I wanted to finish school University of Phoenix was a great option. I didn’t know how good of an option it was until I started interacting with enrollment specialist. Justice was extremely helpful took her time found every available avenue for financing to help me achieve, my goal of obtaining my bachelors degree in business. I finish my degree without applying for any student loans paid for the rest of my classes out-of-pocket. All of my professors were very knowledgeable in their area of expertise which made being in class enjoyable. I would definitely recommend the University of Phoenix for anyone no matter if they’re starting their journey from the beginning or finishing the journey, they’ve already started.

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    Punctuality & Speed

    Reviewed Aug. 13, 2026

    Educational resources seem limited. But the because of how they do the courses through fasfa for funding. They have you apply, then wait, then split funds, then wait, then you take out enough but their financial aid says you didn't and you take out more. It's ridiculous

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    University of Phoenix
    Response from University of Phoenix
    Hi Anna, thank you for bringing this to our attention. We’ve shared this with our internal team for review. In the meantime, if you have any additional questions or details you’d like to share, please email us directly at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Aug. 13, 2026

    I had a great experience going to the University of Phoenix. The teacher and staff members was wonderful as well!

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2026

    My experience with the University of Phoenix has been great so far. Like with anything, I have had a few hiccups along the way, but I was able to work through them and keep moving forward. I did have to retake a course due to some personal circumstances, but I was able to get myself back on track, and I appreciate that the university allowed me the opportunity to take the course again.

    Overall, I am grateful for what I have learned throughout my time at the University of Phoenix. The knowledge and skills I have gained so far have given me more confidence in myself and my future. I believe what I am learning will help take me where I want to be professionally and personally. I am proud of myself for continuing to push forward, even when things did not always go as planned, and I look forward to completing my degree and reaching my goals.

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    Verified purchase

    Reviewed Aug. 12, 2026

    I loved the school but companies aren’t always accepting online schools. I’m still having trouble finding a job and the look on managers' faces seem dismissive.

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    University of Phoenix
    Response from University of Phoenix
    Hi Joseph, we'd like to support you with your future goals and would love to connect with you about career resources. Please send an email to UOPXSocial@phoenix.edu with your contact information and any other additional details you'd like to provide. Thank you.

    -Gen, Community Manager

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    Staff

    Reviewed Aug. 12, 2026

    It's been an exciting journey, but most importantly, it's been an easy and smooth ride. University of Phoenix make sure to put their students first. Faculty makes sure that our student's needs are met and they don't leave us hanging feeling lost and confused. They're very attentive with guidance from start to finish. I want to say THANK YOU to every single one that has taken their valued time to help me and guide me through this educational journey. This school ROCKS!! :)

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    Verified purchase

    Reviewed Aug. 12, 2026

    My experience has been awesome at UOP! I have been using my time management skills and all the things learned in orientation this term. I have nailed my classes thus far with all A’s!

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    Verified purchase

    Reviewed Aug. 12, 2026

    Even though it's only been a few months, everything and everyone has been pleasant.

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    Verified purchase

    Reviewed Aug. 12, 2026

    No complaints. Smooth sailing since I began; outside of my personal life events, I have no issues with the program.

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    Verified purchase
    Staff

    Reviewed July 30, 2026

    My experience at the University of Phoenix has been excellent. The courses have challenged me to become a better writer, thinker, and student. I have received helpful feedback from my instructors, and I appreciate the flexibility of the online program, which allows me to balance work, family, and school. I was honored to make the Dean's List, which reflects the support and education I have received. I look forward to continuing my studies and achieving my academic and career goals. Thank you for providing a positive learning experience.

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    Verified purchase
    Staff

    Reviewed July 30, 2026

    All I can say is this second go around with University of Phoenix was way better than the first. I cannot ask for a better staff from enrollment, financial, ** scholarship, instructors to my peers. The honor society I have joined. This journey has blown my mind, I would recommend the school to anyone looking to return back to school. Your age is just a number, your goals are your life’s dreams. Go for it! I’m 56.

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    Verified purchase

    Reviewed July 30, 2026

    University of Phoenix Competency-Based Program is a challenge in the best way. This 1-yr long program trains student who work, live life and complete the course work, to practice discipline and adjust activity for circumstances. This is the same behaviors we need to succeed in changing careers and work environments.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 30, 2026

    So far it has been a good experience and the university helps as much as could be expected. They are quick to respond to questions and the student services reaches out regularly to ask if you have any issues.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 30, 2026

    From day one of enrollment until the last day of my last class I can honestly say that I had an amazing experience. I am a night owl so the only problem for me was remembering to call during business hours if I needed anything. However, with Arizona being the only state that doesn’t charge time, this became easier to calculate especially since Lou 6 weeisiana is later than Arizona anyway. I loved havingk classes instead of 8. Where I got my bachelor’s degree the classes were 8 weeks and honestly those extra two weeks were unnecessary.

    For the most part I had amazing compassionate instructors who were truly involved with the students either via the DQ forum or a weekly live session. This makes a lot of difference because it makes the students feel like they are seen and not just a post on a forum and a weekly assignment that gets graded with all the rest. Anyway University Of Phoenix is an outstanding university and truly cares about the success of their students.

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    Staff

    Reviewed July 29, 2026

    I would definitely recommend this school to anyone who is looking to further their education. The instructors are caring, supportive, and always willing to help students succeed. The staff is welcoming, and the learning environment is encouraging and motivating. The classes have helped me grow both personally and professionally, and I've had a great experience so far. If you're looking for a school that truly cares about your success and provides the tools you need to reach your goals, this is the perfect place to start your journey.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2026

    My overall experience has been great. There's nothing bad that I can say! From calling to inquire about going back to school to the whole process of enrolling and doing the financial aid forms all was so easy and went so smooth. They were a great help. The teachers have been a great help too. I’m one year in and 3 to go and I love it!

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    Punctuality & SpeedStaff

    Reviewed July 29, 2026

    Attending the MBA program at the University of Phoenix was a great experience. The flexibility of the program was one of the biggest reasons I was able to succeed while balancing a demanding full-time career. Being able to complete coursework on my schedule allowed me to continue growing professionally without sacrificing my education.

    The instructors were knowledgeable, supportive, and genuinely invested in student success. Whenever I faced challenges or had questions, they were always available to provide guidance and encouragement. Their willingness to help made a significant difference throughout my MBA journey. I would recommend the University of Phoenix to working professionals who are looking for a flexible, high-quality MBA program that fits into a busy career and personal life.

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    Staff

    Reviewed July 29, 2026

    The school is great and they work with you as an adult to help you continue your education. Reasonable and helpful, you out in the time and effort and they are there to help you with continued success.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 29, 2026

    My experience with the University of Phoenix has been positive and supportive. The course materials were clear, the assignments were well-organized, and the outline platform made it easy to stay on track. I appreciated how the lessons connected to real-life situations and helped me build confidence in my academic skills. The structure of the program fits well with my busy schedule, and I feel like I'm truly growing each week. Overall, I'm satisfied with my experience and would recommend it to others looking for a flexible and encouraging learning environment. I also appreciate how the school advisors call to check on me and make sure I'm doing well in my classes, that supports means a lot. Earning badges for completing classes is motivating and helps me track my progress. Overall, the structure, resources, and encouragement have made my learning experience smooth and rewarding.

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    Punctuality & SpeedStaff

    Reviewed July 29, 2026

    I graduated from the Cyber Security program in March of this year. I'm a retired military flyer who was hired to teach Cyber Students. I wanted to get smarter on Cyber to be able to communicate terminology and concepts in a context that they understand. The Phoenix program is excellent for self starters. That being said...For people who have a hard time holding to a schedule this program could be extremely challenging.

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    Customer ServicePunctuality & Speed

    Reviewed July 29, 2026

    I am still wanting to switch back to nursing so I would have to go to a school near me. I’ve been waiting for a phone call so you could walk me through it but I have enjoyed my time w Phoenix. Once a Phoenix always a Phoenix. No one will ever take that from me. #stillirise

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    University of Phoenix
    Response from University of Phoenix
    Hi Susan, we're disappointed to see you go, but we're wishing you all the best in your next steps. We've forwarded this over to our department to review. If you have any questions in the meantime, please send us an email to UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed July 29, 2026

    UOP was a short lived experience but I enjoyed it. I started in 2010 and left the program burnt out from school but came back and finished my master's degree. Great professors and students gave great feedback filled with energy and enthusiasm. Counselors were great and quick to respond. Give the whole student experience a 10.

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    Punctuality & Speed

    Reviewed July 17, 2026

    Aloha ~ I enrolled in the class without knowing whether it would fit into my busy schedule. Because of the flexibility of my Academic Plan, I am happy to report that it is working out quite well. I am so grateful for this opportunity to be a student at UOPX. I have felt super supported through the whole process. Mahalo!

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    Verified purchase
    TechPunctuality & SpeedRefunds & Payouts

    Reviewed July 16, 2026

    I really enjoy this school. It makes learning easy, and not stressful at all. The only downfall I have is the excess refund money that’s due takes forever to come. That’s my only complaint there was a change in vendors and it’s not great at all.

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    University of Phoenix
    Response from University of Phoenix
    Hi Wyshanda, we appreciate your honest feedback. We're always trying to improve the student experience. If you'd like to share any additional details regarding your account specifically, please do so at UOPXsocial@phoenix.edu so that we can escalate it to our team. Thank you!

    -Leann, Community Manager

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    Staff

    Reviewed July 16, 2026

    The online classes have been helpful and easy to follow. I’ve recommended the school to my kids and friends, and someone even enrolled because of my experience. Overall, it’s been a good program and I feel supported.

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    Staff

    Reviewed July 16, 2026

    My experience at University of Phoenix has been a good one so far. The classes are very manageable with the time frames. Also, I like the format of the classroom a lot. I also enjoy that I’m being checked on a lot because I do need motivation and the school academic advisors and admissions. People always check on me to make sure everything is going good in class.

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    Verified purchase
    Staff

    Reviewed July 15, 2026

    I have loved my experience at the University of Phoenix online courses so far. I haven’t had any trouble at all with reaching out and getting ahold of someone. They are always there when they are needed to help in any way that they can. They made the onboarding process a breeze for me, even though I was hesitant to start, and ever since then, every class has given me more and more confidence. I’m completely satisfied in my choice to attend the University of Phoenix!

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    Verified purchase

    Reviewed July 15, 2026

    My experience been brunch trail and tribal situation and so thanks. A classic, slightly redundant phrase used to describe the difficult experiences, hardships, and tests of endurance we all face in life. Whether you're dealing with everyday stress or major life challenges, the term highlights the process of overcoming adversity.

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    University of Phoenix
    Response from University of Phoenix
    Hello Shaynequia, we find your comments extremely concerning and we'd like to learn more about your situation to offer support where we can. Can you please send us an email to UOPXSocial@phoenix.edu with additional details and your contact information? Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 15, 2026

    The communication regarding financial aid disbursement has been pretty bad. I made decisions that were based on what was communicated to me on the financial aid portal, and what was communicated to me on the portal and through letters/emails was not accurate. I’ve been waiting for 2 months for my final disbursement and the date keeps changing. It’s very frustrating. I’ve done everything that I’m supposed to do, now I need UOP to do its part. If the communication was better and realistic expectations were set, I could have approached things differently and I would not be in a bind. That is definitely a process that needs to be improved upon.

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    University of Phoenix
    Response from University of Phoenix
    Hello Malvin, we're extremely concerned by your comments and we take this seriously. We've followed up with the department to review your account. In the meantime, if you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed July 15, 2026

    I like the structure and the classes. The professors are kind. I'm enjoying my time. The financial dept did give me incorrect information which pushed my graduation date back. That was frustrating. Other than that it's going well.

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    Staff

    Reviewed July 15, 2026

    Completing my Master's degree has been an incredible accomplishment, and I truly appreciate the support I received throughout this journey. The experience was positive, and I felt encouraged every step of the way. The faculty and staff were helpful, professional, and committed to helping students succeed. I'm proud to have achieved my goal, and I'm grateful for everything this program has provided. Thank you for being a huge part of such an important milestone in my life!

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    Refunds & Payouts

    Reviewed July 15, 2026

    The school’s overall is a good school but I think that when a students signs up for any program they should feel welcomed to the oncoming school. They should receive a free gift bag or some sort of things from the school, we have to pay for the items that has been listed. Some can afford them and some can’t when they have to work and provide for their family and try to maintain school and their grades as well

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S. Riverpoint Parkway
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu