About University of Phoenix
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,526,635 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I attended classes at the Pine Island and Cypress Creek locations and Graduated in 2006. I am still waiting for them to send me my Diploma. According to their customer service department, I did not do the exit interview. They have no record of it. I fulfilled all the requirements, but despite this I have to pay for copies of my transcript just to prove that I even attended this institution. The last customer service rep told me I would need to travel to their head office to get the matter resolved. This means travelling from Florida to Phoenix Arizona. I earned 123 credits, received a piece of paper during the graduation ceremony. Finished my final class. Had the exit interview. Still no diploma. Student **
I am really surprised at the bad rap these guys have gotten over the years. As someone who attended a few different schools, I can assure you, you get no lesser of an education here than anywhere else. People have this weird perception of a stigma against online education or something its really bizarre. The school is accredited and meets the standards that are set. I don't know why they think it's any different than a school you actually physically attend. I've done both. I didn't notice any difference other than UoP was a lot more convenient to my work schedule. Honestly, I think it's a just some kind of bias.
As a military spouse, I never had anyone to try to force me to take a course with expectations of being hired after graduation. I have a Master's in Health Administration. You get what you put into your classes.
I am about 2.5 years into my 4 year degree. I loved the first 2 years and was breezing through my classes and had no doubt I was going to finish my degree with a high GPA. Recently the format for online classes has changed. Every course now has team assignments where you are thrown in with a random group of people from all over the country who also have jobs, families, and are in different time zones. This has been the worst experience for me. Online courses are not the right format for this learning style and I would say most people who choose online courses do so because they need to be able to work on their own time around their work and family schedules.
I was reading the online review early this evening on this site. I was discouraged by some of what I was reading. What al lot of folks fail to understand is if you are a student, seeking employment for a specific job. You need to do some homework. I am currently a UOPX student, working on a MA in education. I called my home state DOE to ensure the degree I was seeking leads to obtaining a teaching license in the state. I spoke with teachers I know and they said I am good to go. The issue with with the reviews mostly are people just not doing their due diligence and checking and ensuring the degree is a match for the career they are pursuing. Furthermore, if you go to school, you have to pay. If you don't most likely you are noting going to like the person that calls you to let you know you owe money. That doesn't mean a school is a bad school because they expect people to pay their bills.
Also, its true UOPX had some issues with blackboard, which are now resolved. The program works well now and is better in many ways than the old program, it just takes some getting use too that's all. Lastly, degrees from UOPX are excepted by all universities and employers. UOPX is an accredited university. If it were not accredited. You could not even apply for a federal student loan or use Military TA or the GI Bill. Some of reviews on here are simply ignorant. They don't realize that the programs are accredited, therefore meet a standard, which obviously a few people could not meet the standard and moved onto another school, leaving a trail of negative comments. Most likely not realizing that all that complaining gets back to employers, which tarnishes a reputation of school for the simply fact that people are ignorant.
I am almost done with my graduate degree. I have no issues and the course materials and content are relevant and meet HLC accreditation standards. I will be employable when I graduate, so long as my resume and self are prepared to join the workforce. A degree is not guarantee employment in itself. You still have to do the things employers expect out of future employees.
I am a retired Army soldier and I attended UOP and received both my Bachelor's (2011) degree masters degrees (2014). I attend class for both degrees in the class room because I wanted a more personal experience. I love the interaction among my classmates. UOP is not like any other college programs I've attended. The lectures at UOP became open discussions among all of us. Those discussions were extremely refreshing, they made learning truly easy to understand and capture. The program formats and materials made it connectable, relate-able to career situations. The small group settings was awesome, by the end of the program my teammates felt like family, we shared a lot of great times in and out of the class room.
I've recommended UOP to several of my army buddies, friends and wife, many have, all of them are doing extremely well in their careers. If you not sure go visit a location or several locations. Talk to the students, ask questions, walk into the computer labs and you will see real learning going on because that's what I did before I choose University of Phoenix. The staff and Professors are true professionals. Many of the professors actually work in the career field for which they are instructing you're getting what's current in the industry now. Lastly the relationships you develop should you attend in the classroom classes are boundless, an unlimited value friends for life.
I took a python class at UOP and now have written three D apps from the knowledge gained from my software development classes at UOP. I will say that I had to dedicate and take the initiative to read and do every assignment and pay attention to every detail. The thing about online schools is that it's up to the person to truly apply themselves. That is while the student is in school and after they graduate. I have read a lot of people saying businesses don't take their education at UOP serious, but it is your job to make them take you serious. Keep calling apply yourself and don't give up. You worked hard for that degree and when they finally give you a chance prove them that they are wrong. I finish school in June and have a job in IT lined up. UOP reports 57% job success after graduation. I hear all kinds of stories from everyone that finishes school saying they can't find a job in their field for this or that excuse but it's just that an excuse!
Firstly, classes through the online program at UOP are kind of a complete joke. I did not learn a single thing. It all felt like busywork. Secondly, they are incredibly expensive for what they are offering. I withdrew from the university during the first week of a course (at the start of the week, way before it ended) and they charged me nearly $400 for the class - that I didn't even start. It's incredibly frustrating and they will not waive that. They do offer a payment plan if that's what you're looking for.
Additionally, professors are not helpful and take forever to respond, and by the time they do, the assignment due date has already passed. There are so many "filler" classes that had no purpose. The only good thing about the program is that each class is only 5 weeks, but you don't get any breaks, besides a week in winter. I feel like if you're looking for an easy but expensive way out, then this program is for you. If not, go somewhere else! Do not buy into this fake program.
I wanted to complete my education and as I have 3 kids and was working at the time was a good idea for me. So I ended my BBA and MBA at University of Phoenix with a 3.62 GPA. However it is like I didn't nothing. To look for a better job as soon as they see University of Phoenix in my resume that put the sign "idiot" in my forehead....Seven years ago I graduated and my diploma is good as a toilet paper. Don't waste your money here please. I have a loan that I can't pay because I can't find a job with their studies reference.
This is an amazing university with incredible programs, curricula, and excellent support from the staff and faculty. I complete my masters in 2015 and will culminate my doctoral studies in 6 months. Tuition is as much as in any other university. I compared this university with my state universities and I had to stay with Phoenix. State universities can't compete with UoP programs and excellent, well structured learning platform.
The degree is only good if you have years of experience in your filed and just need a piece of paper. The degree did help me because I had years of experience in my field and most companies in my field require a degree. Since I had years of experience they did not care where the degree came from as long as I had one to meet company policy. If you plan to go into a new field and don’t have years of experience in it, you will not get hired. Companies won’t take your degree seriously. Don’t get an accounting degree and expect to become an accountant or major in IT and get a job in that field unless of course you have years of experience at it and have a reputation in the field.
I am not finishing my degree with the UoP as I am strongly opposed to the "group projects". I have only had two of them and switching to another school. This university is not viewed favorably by other universities or reputable companies and now after experiencing the Instructor at the UoP, I can understand why. One of my coworkers received a Bachelor's Degree through University of Phoenix. She then attempted to go to a different, more prestigious university for a Master's Degree, and they would not accept her Bachelor's from UoP.
I have learned quickly that the Group projects are designed to have hard-working, ambitious, intelligent students do the majority of the work carrying lazy, unprepared students that wait until the last minute and don't care, while the instructor gives an equal grade to them. The Instructor I currently have- Don **/** (Human Resources) belittled and threatened my grade and to "report me to faculty" because I told him that some in our group did not deserve a grade.
Instructor Don ** condescending in front of my fellow students when I told them that they did not contribute after not hearing from several inadequate students that did not respond, have any input and then attempted to submit a less than adequate portion of their project at the last minute and after I had already completed their work after not hearing from them. This Instructor afforded them the same grade and supported them. I imagine this school's goal is to "tout" their high graduation rate however this is the reason, mentioned above. This school's goal is to push as many students to "graduate" as possible- whether they are qualified or not. Why wouldn't they? It shows how successful they are and attracts more students.
I have been attending for 4 years. I am 2 months away from graduating with my Bachelor's. I can tell you right now, attending UOP was the worst decision I have ever made. I have felt that way from the beginning. I tried another school for a year but it wasn't much better. In the beginning, I was lied to by my entrance counselor. When I started it was ok for the first few classes. As things got more complicated, I realized that the instructors are really just there to start the class and grade work and I am sure that most of the time they don't even review it. The advisers are never available. The financial department is never available and the learning teams that they make you do are the biggest joke ever. There are better online colleges out there. Please go to one of those.
UofP offers online course run by facilitators that essential post university-provided curriculum into its course software. If you are expecting anything similar to an instructor or professor, think again. You will be in charge of your learning experience with very little, if any, instructional value added by the class facilitator. The facilitator's primary purpose seems to be to 1) paste material into the course-room and 2) grade assignments. And don't expect much, if any, non-format related feedback on your graded papers.
Secondly, in order to make your learning experience a little more annoying, expect at least one team project in every class. Team classes force you to work with one or more students that likely cannot write grammatically correct English despite passing numerous UofP classes before the current one. It will be your responsibility to pick up the slack for that one or maybe more students. Your grade will be affected by their poor work unless you fix it. You shouldn't expect any assistance from the facilitator. Making the teamwork is part of your "education". There are much better online learning options out there. UofP is only interested in your money, not the quality of your education or the value of the degree that you will eventually buy.
I registered to be a student at the University of Phoenix in December of 2018. I was able to begin classes in January 2019. After a few 5 week courses it is now July of 2019. I decided this is not for me. The classes are supposed to be designed for people that work and want to further their education and obtain a degree. I have 20 previous credits that I carried over from another school.
At first the courses seemed like it would easily fit into my schedule. Each course is 5 weeks, and the week starts on Tuesday and ends on Monday. Initially we were working on a user friendly portal to participate in class. They changed the application and the new "Blackboard" portal is not user friendly at all. Sometimes I am unable to log in at all. The website portal will say I have an invalid user name and password. Other times I can log in and the portal will say I am not currently enrolled in any courses at this time. After numerous attempts of logging in and out and back in I will be able to access the link to my class. The classes go week by week, however they demand that you begin participating responses by Thursday or you will not receive full credit for participation. I think this is unfair since these courses are supposed to be designed to work at your pace each week.
My courses were very basic at first. They consisted of Foundations for University Success. This 5 week course that I was charged over $1,000 for was simply how to use the portal and University library. Now, since then they changed the portal so this class was not only useless but I paid for it. The second course I took was The Psychology of Learning. This class was to prepare me for the next classes and have me prepared to add online college to my life, again another $1,000 plus. The next course was Critical Thinking in Everyday Life. The next course was Everyday finance, which was basically how to balance my budget with the money I make. I am 39 years old by the way. Another $1,000 plus dollars. Then I was put in an advanced writing English class, where I was to write a thesis. This class blindsided me as there was no build up to it at all.
I questioned my academic counselor as to why there was no course prior to this to as a prerequisite. He responded that I had carried credit over from a previous college which was the prerequisite. I did take English 101 in 1999. I did carry that credit over. It is now 2019. So I did struggle with the course. In the meantime I had several phone calls with the financial aid department about my loans. I took loan out to pay for the courses. I opted to take the full amount of the loans available to me leaving an overage. The overage was to be disbursed to me as they received it in two separate payments each year. When the university received their funds, they held my overage for almost 14 days. I called numerous times asking why they were holding my disbursement. The first call I made to inquire was the day they received the funds. I knew they received the funds because they notified me through the university portal.
On the first call I was told that the money would be sent to me direct deposit by Friday or Monday the latest. That never happened. When I called on that Monday I was told that they are allowed to hold the funds for up to 14 days. When I questioned why I was told Friday or Monday they left me on hold. I waited for 15 minutes. I then hung up and called back. Different people answer the phone each time you call. The "financial aid" department is a call center that is not located at the school. The people that answer the phone have nothing to do with the loans, the processing of any funds, and in my opinion are only there to buffer phone calls of upset students. I was left on hold several times with no one ever getting back to me. I eventually called and asked to speak with a manager.
There was no manager available, and they said that a manager would call me back. No one ever called me back. I called later in the day and the person that answered thought it was funny that I was upset and I told the person off. The next day my finds were released. Two weeks after this I received an official letter from the University saying I broke the student code of conduct when I told the call center agent off. They signed me up for another class on how to behave with people. This class would start in 2 weeks, and would coincide with my current course on teamwork. I already have one class and 2 jobs, I am not going to take on another class to disciple me for their poor management. I sent an email letter to 3 people at the school in response to this punishment. I have not heard from anyone at the school. They take advantage of people and all they want is the student loan money.
I went to UoP for my undergrad. I was looking into a certification so I went back to UoP. The Admissions Counselor (salesperson) gave me the cost for the classes and what financial aid would cover. I moved forward, took 1 class and had to drop due to personal issues. I paid the balance due and was told by Financial Aid I had a zero balance. Fast forward eight weeks and I get a bill for almost $2K. Called UoP and was told my financial aid was sent back to the lender mid February and I was responsible for the balance. Without notice, no letter, no calls, they sent my account to collections. The harassing phone calls went on for weeks while UoP reviewed my account. After their review, I still owed the money and it isn't possible to get the money back from the lender.
UoP asked me to send a letter to Office of Management Dispute explaining what happened. Sent the letter and a couple weeks later received a letter from the collection agency. Requested a slightly discount amount but due upon receipt. Called UoP back and it is "out of their control to pull it back from the collection agency" to set up a payment arrangement. How can it possibly be "out of their control" when they sent it there in the first place? Next call, my attorney. Make sure you get everything in writing.
They are an absolutely SCAM. They sent me a bill in 2018 for $54 almost a year after I had graduated. I called and inquired what it was, they said it was sent in error and they would take care of it. Fast forward to December 2018 and the same thing happens. A finance manager assures me IN WRITING that it was resolved for the final time and will not happen again.
Now July 2019 - I am supposed to be closing on a home today (had to request an extension because of UOP's negligent finance department). Last week I get a credit alert that states that there is new collections activity on my credit... lo and behold it's UOP reporting a $54 "charge off" that dropped my score 27 points. I contacted them immediately and made them aware of the situation. After 2 hours on the phone I'm assured it will be resolved and removed from my credit by end of business day Monday.
It is now Thursday of the following week (my closing day) and I cannot close because UOP hasn't updated my credit.. In fact they reported it for a second time yesterday. I can't get anyone to respond or provide an actual status update. Everyone says "it's pending" and no one can provide a phone number for the collections department directly. I will be suing them for damages and the financial losses that this has caused ($100/per day for the extension on closing out of my pocket).
Twice I've taken a class with the University of Phoenix and been dropped after completing three weeks of work and receiving an A - full credit on the assignments I turned in. Why? Because I did my work, including responding to classmates on the discussion board, early. I turned in work on a Monday instead of Tuesday, which is strangely the beginning of the University of Phoenix week. This cost me almost a $1000. The administration was very friendly, but did nothing to help me. They are a profit-making industry and do not care about education or their students at all. I will never work with them again.
I would not recommend this school to anyone. They were very rude to me. They made me feel very uncomfortable and I would say this is the worst online school. They seriously need to shut down. The whole thing was just weird. The whole thing was uncomfortable and a difficult process. I would not recommend this school to anyone because it is just a big waste of time.
I’m 53 still paying for student loans from 2005 so this College Choice has been the one decision I regret. It was one of the only online choices back then so I was able to work, raise children and obtain my Bachelor's degree. It was difficult and took many sacrifices, but I did it. The regret is because unfortunately they had a bad reputation of not being a “real college” - many employers viewed my application the same as someone without a degree so here I am at 53, paying back the ridiculous amount they charged for a degree that only caused me financial hardship. I normally don’t leave negative reviews, but this was the worst choice I made in life and unfortunately am reminded of it year after year as I pay for degree others didn’t value.
I attended University of Phoenix 100% online for exactly a year and the experience was incredibly positive. A few months ago, I decided to move from online to on campus because the G.I. Bill pays considerably more for attending in person (on campus), opposed to only attending online. I find that attending in person doesn't really make quality use of the time you spend there (the 3.5 hours you spend there), 3 out of 4 of my campus instructors so far prefer to sort of just have "campfire discussions" for the whole class, and then you still have to do all of the actual work online (unless you are doing a class presentation). My consistent 4.0 grades have slipped considerably since transferring to the on-campus environment.
I would much rather prefer the class time be spent helping the student complete the assignments due each week opposed to the time being spent discussing things and being tossed "puzzling" questions to answer that have nothing to do with helping you get your work done for that week. So far 2 out of 4 of my instructors so far seem really stressed out, and that mental energy is absorbed by the students (or at least by me). I think this contributes to lower grades too. Overall, I would rate University of Phoenix's online experience 5 of 5 and the on-campus experience 3 of 5, thus making my overall rating 4 of 5. The University also switched over to a new website interface called Blackboard. The old interface was easy to use, this new interface (Blackboard) I feel just complicates things that don't need to be complicated. I wish they would bring the old one back!
I've gone through hoops trying to secure financial aid and federal student loans. The University of Phoenix has sent me paperwork to fill out because of my home situation during the 2016 timeframe (I reported being homeless on FAFSA because I lived in a hotel and not an apartment or house). I live with roommates now in an apartment and my mother lives in an apartment separate from me. We are two towns away and it's hard to drive every day up to her apartment because of work schedules, projects that need to be done, etc.
By UoPX policy, I am not an independent student because I'm 22 (I must be 24), so my immediate parent had to report her own income, and she did not file taxes for 2016. When we both reported the income, UoPX rejected it several times. Once because my parent didn't specify her name in the right box, once for having a scribble where I miswrote my IRN, and once because the documents were not uploaded in one file but two files.
Because I could not get the paperwork done in time, my tuition bill has gone to collections. I told the collection agency about my situation, and they (not Phoenix, the collection agency) told me that financial aid stops once I take a leave of absence, which is what UoPX told me to do so that I could get enough time to fill out my paperwork.
In short, I felt truly scammed into a bill that I now can't afford. I could have only been able to attend if the Pell Grant and the Federal Loan was applied. It was sad too because the class that I did take at UoPX was great. I learned a lot from it. That being said, once this bill is settled I will not be enrolling again, if only not to deal with the Financial Advisors again.
Attended since 2/2017 and graduated 6/2019. Had a great experience, material was challenging and instructors were great and very helpful. I highly recommend this institution for working adults who want to further their educational experience in a positive environment.
First of all my paperwork was told to me by financial aid that it is to be held until all paperwork be received. I was told this after a month into my classes. They didn’t even notify me of the paperwork I needed to finish the process until I made countless calls. Until someone finally said let me investigate and later found out my second month of classes I needed to send my birth certificate. Despite this whole time no one told me that my birth certificate is required. I contacted them after everything was finished and asked about my disbursement date. They informed me that the funds on the account would be coming to me. I waited until the disbursement date came and later found it they were charging me for two classes.
I tried calling supervisor and all head faculty to figure out why was I told that and they said it was based on verbiage being used. I asked them after all the emails and countless calls why wasn’t this explained and all they can say is maybe they miscommunicated but they did use the right verbiage. Then to top it al off my Veterans Affairs was contacted after two months of attending and said the reason I didn’t receive the funds was because they were waiting on the Veterans Affairs. After contacting the Veterans Administration they said my enrollment was submitted late and that’s why I had not been compensated for schooling. I feel as though this whole process has just frustrating. I advise going to another school. Please don't go to this school.
The school is too expensive. The online classes are not suitable for full-time employees. The new blackboard system is an epic fail. The students are encountering many challenges and it’s difficult to complete assignments and collaborate with the assigned teams. The advisors and the Tech Support team do a great job making the students feel as though the technical issues are the students fault. It’s a waste of money, time, effort, and energy to go through unnecessary hassles that are not beneficial for the students.
After 4 years, I'll finally graduate. Things were ok for the most part, until they went to Blackboard instead of the proprietary classroom they had. From the start, there were technical problems with their Blackboard application. Assignments wouldn't submit correctly, labs scores wouldn't record, and all this made my grade for class plummet. When asking the Professor, all he would say was to contact support. Even though the system made the assignment late and the submission showed but couldn't be clicked on, the professor would still dock points from the grade after the error was corrected. I do not recommend this school to anyone.
The night before starting 2 classes I ended up w/ a severe concussion. I emailed my counselor the day after the classes started to withdraw. She told me I was too late and are still charging me. I have documentation from the hospital ICU I was admitted to. I also have documentation from my doctor that I couldn't read or be on a computer for several weeks. I can't access my transcripts due to this. Literally not even 24 hours after the classes started I withdrew via email. Yet they are still trying to charge me over $1200. My concussion was so bad that I couldn't walk on my own, get up or basically do very much on my own for almost a month. Yet they still expected me to complete two college courses. Please explain that to me.
I graduated with a BS in criminal justice. My career was to be part of the NYPD. However, when I signed in to start my program the "enrollment advisors" did not tell me that in order for me to be a police officer all I need is to have an associates degree, plus I would have to take a city exam...pass it. Then go through the hiring process. Therefore a BS diploma won't guarantee a job position in any police department. The enrollment advisor told me "Yes yes you can work for the FBI/CIA and also if you pursue a higher degree you would have more chances." The truth is that I have 78,000 to pay back and the NYPD won't hire me. Please don't choose this institution! Go to a regular local university and get all the info you need before you sign in any program.
I have attended the University of Phoenix since 2017, and I will receive my Bachelor's degree in two months. So far, my experience has been rewarding. I have also worked very hard, and I have maintained a 3.9 GPA. After attending for almost two years, these are the pros and cons I have observed:
1. Online college is great! I am a working adult with a small child. I do not have time to take classes at a brick and mortar college. It would take too much time out of my schedule. UOP is good for those who have already attended college, have started a career and are looking to perhaps get to that next step professionally.
2. My advisor is thorough, professional, and caring. She has helped me through this entire process. From the start, she provided me with helpful information about how to complete my degree promptly. I cannot thank her enough.
3. The majority of the instructors are there to provide help. When I first started, I had a lot of questions. Some were even available to speak with me over the phone. Most responded to my messages quickly.
4. As long as you follow directions and put forth the effort, you will earn good grades.
5. The curriculum is the same as other colleges and universities. UOP is accredited.Cons
1. Some employers still have a bias towards the University of Phoenix and other for-profits schools. Certain hiring managers and recruiters will pick graduates from other schools first. So I would recommend going to a state or private college if you can. I do not recommend the University of Phoenix to anyone under the age of 25. I would encourage people 18 - 24 years of age to go to a traditional four-year college or enroll in community college and then transfer.
2. The team assignments are frustrating. Since UOP accepts anyone with a high school diploma or GED, a significant amount of students are indifferent, have poor work ethics, and are not good writers. Therefore, it is extremely annoying to work on a learning team with people who are only attending to receive their degree and do not care about the grades that he/she receives on an assignment. If you are someone who cares about grades, then you will have to take on additional responsibilities while working on team assignments.
3. If you decide to attend UOP with the hopes of getting a well-paying job immediately, then this might not be the place for you.
I notice that a lot of complaints are about the financial aspects of attending UOP. I cannot comment on this based on my experience because my employer paid for 80% - 85% of my tuition. I have heard that the recruitment process at most non-profit colleges is unethical...and that needs to change. My assessment of UOP is that you get what you give. If a person expects that a degree will be a magic wand that will transform their lives completely, then they are deeply mistaken. Earning a degree will be a significant accomplishment for me. Do I expect to advance in my career? I would hope so, but I have no expectations. Fortunately, I already have a career, and I earn more money than a lot of people with degrees from prestigious colleges. People should have realistic expectations of a for-profit college. If this is your only option, then make the best of it, or you should work harder to get into a private, nonprofit university.
I earned my associate's degree and half of my bachelor's degree from the school and I had the worst counselor in the world because she gave me the wrong advice and I still haven't got to finish my degree. I wish that I had someone to help me out and to be able to help me get back in school because there's nothing more that I would love than to obtain my bachelor's degree but I still to this day have not found that. That's why I do not recommend this school and I really do not recommend a counselor by the name of Monica. My autistic son was very sick and she gave me the wrong advice. She should have told me to take a financial hardship but instead she kept enrolling me in classes and I wound up getting withdrawn!
University of Phoenix Company Information
- Company Name:
- University of Phoenix
- Year Founded:
- 3157 E. Elwood St.
- Postal Code:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.