University of Phoenix Reviews

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About University of Phoenix

Pros
  • Supportive faculty and staff
  • Flexible online learning options
Cons
  • Does not offer PhDs

University of Phoenix Reviews

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    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
    • 4,658,490 reviews on ConsumerAffairs are verified.
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    Page 2 Reviews 5 - 35
    Verified purchase
    Staff

    Reviewed March 30, 2025

    I am having such a great experience in college, thanks to all my instructors and staff. They have all been so insightful and helpful. The classes are educational and very self-explanatory. Not only have I managed to maintain my highest G.P.A. in the history of my education, but I have remained interested in the major that I have chosen.

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    Response from University of Phoenix
    We admire your hard work and dedication towards reaching your goals! We're thrilled to hear that you're enjoying your learning experience. Keep continuing to soar, we're so proud of you!

    -Leann, Community Manager

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    Staff

    Reviewed March 29, 2025

    While much of my experience has been positive, the Graduate Portfolio class has been much less than satisfactory. Professors in these classes have a history of being unprofessional and unfair in their grading practices. The class is non-accredited and yet required, and if the professor grades unfairly there is no dispute process. I am hoping that my experience improves in the coming months and the final Graduate Portfolio course I am required to take.

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    Response from University of Phoenix
    Hi Mikayla, your comments concern us and we'd like to look into this further. Can you please send us an email with your contact information and additional details so that we can look into this? Thank you!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed March 27, 2025

    At first I was very hesitant on going back to school, I have a lot of responsibilities in life, and I don’t like committing myself to something if I feel I can’t give it my all. After giving it a shot I realized that it’s very flexible to fit around your schedule! I highly recommend University of Phoenix to anyone considering school.

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    University of Phoenix
    Response from University of Phoenix
    Hi Terrence, we truly appreciate your recommendation. We're glad to hear that you were able to give your all to your education. We're proud of you and your hard work!

    -Leann, Community Manager

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    PriceStaff

    Reviewed March 27, 2025

    I truly was aiming to receive my degree in accounting. However, the cost for me to pay out of pocket was extremely high. Being that this is an online school my first experience was better than me returning this time in 2024. A lot has changed with the staff and what courses they offer. I have moved on to another school because they have the program. I wanted at an affordable price.

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    University of Phoenix
    Response from University of Phoenix
    Hi Ashley, we're disappointed to hear that we didn't offer exactly what you were looking for, but we're wishing you all the best in your new journey.

    -Leann, Community Manager

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    Staff

    Reviewed March 27, 2025

    College was something that was more like a dare to myself. I didn’t plan to go to college, I didn’t save up for college and I seriously didn’t think I was college material. Traveling allowed others around me to judge my diction and potential from a non-biased perspective. So, I jumped and found this university while working a part time job in LA, CA. The staff were all professional and had their own unique style, rhythm and strategies of aiding my learning journey.

    My the highlight of my walk for my bachelor's my heart was both happy and in a weird type of disbelieve of the discovery of what I couldn’t believe was possible for the right reasons. Unfamiliarity lead me to positive change. A college degree symbolizes that some stereotypes are for the birds. Life is a riddle in some regards. I’m a better version of myself beyond the first of many finish line, and I look forward to whatever possibilities come my way. I didn’t just try this time. Persistence helped me accomplish what I just didn’t think was possible. Until soon life I want more. Thank you for listening.

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    University of Phoenix
    Response from University of Phoenix
    This was so inspirational to us, Jeannet! Sometimes life will lead you to an unexpected journey, in the best way! We're so glad that you've found us and we admire your hard work. Thank you for sharing your story and feedback with us.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceSales & MarketingProcess

    Reviewed March 27, 2025

    I wanted to take a moment to share some concerns about my experience in the master's program. Although I’ve consistently earned excellent grades and worked hard throughout the duration of my studies, I feel that my achievements have gone unnoticed by the institution. Separately, I was invited to join the National Society of Leadership and Success (NSLS), which, upon further research, does not appear to be accredited. In fact, numerous sources suggest it may be more of a scam than a legitimate honor society. On another note, I previously reached out for assistance regarding issues with my LinkedIn account but received no response, which further contributed to my frustration.

    Additionally, I had a negative experience with one of the professors, and I was surprised to learn that the program does not offer alternative course options. Overall, the experience has felt transactional, rather than focused on genuine learning and growth. Looking back, I wish I had chosen a different school that values and recognizes its high-achieving students and provides better resources and support.

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    Response from University of Phoenix
    Hi Jessica, we're extremely concerned to learn about your experience and we'd like to look into this further. Please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu so that we can get you support from the proper department. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed March 27, 2025

    The October billing is still unresolved even though EdAssist stated they sent the payment. I have zero confidence in the voucher system and the billing. I sent back funds from my loan because your system said I was overfunded. I am concerned that my next course will be delayed again so I’ll just pay out of pocket so I can just finish and fight the billing nightmare later.

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    Response from University of Phoenix
    Hi Tracy, we take this seriously and we've escalated this concern through the Finance department. If you have any additional details that you'd like to add, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2025

    I love the University of Phoenix because it has allowed me to pursue my dream of higher education. However, there is a need for some improvements. As a student with a disability I have noticed that I might be one student who fell through the crack. The so called academic advisor assigned to me never even bothered to respond to my email. The finance department keeps saying that I owe money but they can't figure out how or why I owe. So, they keep sending payment demands to my email. I recommended a friend to the school and he is currently enrolled but I can't see myself recommending another person to this school.

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    Response from University of Phoenix
    Hi Clarissa, we're extremely concerned to learn about your experience and we'd like to offer support and make this right. We've escalated this situation to the department to follow up with you directly. If you have any additional details that you'd like to share, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann Community Manager

    Verified purchase
    Staff

    Reviewed March 27, 2025

    I cannot recommend The University of Phoenix enough. The flexibility of the online classes is unparalleled, allowing me to balance my education with my other responsibilities. Each course is thoughtfully designed, delivering an abundance of valuable information that enriches my learning experience. I’d also like to highlight my incredible education specialist, Ty, who has been amazing, always there to help whenever I need it. If you're considering pursuing further education, I wholeheartedly recommend The University of Phoenix.

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    Response from University of Phoenix
    Hi Ashley, thank you for sharing your kind words and thoughts. It means a lot to us to know that you're getting the support that you deserve!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 27, 2025

    University of Phoenix has been the best college experience I have had. I love everything about how the courses are set up. The school is very supportive to all their students even when life throws a curve ball. The instructors are very helpful. I actually enjoy going to school everyday being a student at University of Phoenix.

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    Response from University of Phoenix
    We love having you in our Phoenix family, Alisha. Thanks for your review!

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    I had a fantastic experience at Phoenix University! The faculty was incredibly supportive and knowledgeable, ensuring that I received a well-rounded education. The flexible scheduling allowed me to balance my studies with work and personal commitments perfectly. I appreciated the diverse learning environment and the resources available, which helped me succeed both academically and personally. Overall, my time at Phoenix University was enriching and transformative, and I'm grateful for the opportunities it provided me.

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    Response from University of Phoenix
    Hello Fatima, we understand how important balance is when you have other priorities outside of school, we're happy to provide flexible options. We're proud of you and your hard work. Keep soaring!

    -Leann, Community Manager

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    Punctuality & SpeedStaffProcess

    Reviewed March 26, 2025

    I have reached out to my counselor and have not been able to contact her! I feel very anxious at this point in my Doctoral journey and I feel overwhelmed. I am a good student but the workload is definitely not supportive for those who have full time job. As a manager in healthcare and being in school I feel like this program should focus more on the dissertation process than other other task that don't provide and add to the experience.

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    University of Phoenix
    Response from University of Phoenix
    Hi Shawna, this is very concerning to us and we'd like to offer support where we can. Can you please send us an email to UOPXSocial@phoenix.edu with your contact information and additional details so that we can look into this and escalate it for you right away? Thank you.

    -Leann, Community Manager

    Verified purchase
    StaffProcess

    Reviewed March 26, 2025

    I was very pleased with the knowledge of the professors. They were also very helpful and easy to get a hold of. The classes were up to date and what we needed for a new career. I would highly recommend this program to a friend. Overall I am very happy with the program and what I have learned.

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    Response from University of Phoenix
    Hi Jason, thank you for your feedback! We're glad to know that you'd recommend us to friends, it means a lot to us.

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    I am very pleased with the university and its instructors. If I have a concern or question my instructors get back in touch with me in a timely manner. They are considerate and understanding. I am so glad that I decided to attend this university and its. Other university claim to be the right fit. However, for me they were not the right fit. I would recommend this university to all my family and friends who want to attend a online university.

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    Response from University of Phoenix
    We're proud to be along your educational journey, Cristal! Thank you for leaving us with your insightful feedback, it helps us to continue to improve the student experience.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 26, 2025

    I am so glad that I decided to take the leap and get my master's degree. I was very apprehensive about it. I feel as though all of the support I have had with all staff I encountered through this journey, has made this a meaningful and positive experience for me. Keep up the great work with all the wonderful staff.

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    Response from University of Phoenix
    Thank you so much for your kind words, Robin! We appreciate you taking the time to let us know how we're doing.

    -Leann, Community Manager

    Verified purchase
    Customer Service

    Reviewed March 26, 2025

    My experience had been nothing but great.,, The support and counsel that I get from academic to financial or regardless who answers the phone when I call for help or have any questions, the help was above and beyond. I would like to thank you all from the bottom of my heart for making going back to school for older working mom a pleasant experience.

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    Response from University of Phoenix
    Hi Luisa, thank you for taking the time to leave us a review about your positive experience. It means a lot to us to know that you've felt supported as a student and full-time working mother. We're wishing you well in your next steps, you've got this!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 26, 2025

    I start my master's in another institution where I got my Bachelor’s, thinking that would be my best option. As disabled veteran went sick, contact them and still kick me out of the institution because they indicate that I missed 5 days because of a surgery. I was very very frustrated, they even change the scenario saying that I was the one to request to quit. Well after couple of months of break, got in contact with UPOX and I can't be more happy, they took care of me, it was new interface to learn but slowly I was catching up!!! I finally finished my Master's this past week!!! Thanks to the VA Education Dept and UPOX. Thanks to my wife and kids!!! I can finally say I am Master's Alumni from UPOX.

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    Response from University of Phoenix
    We truly admire your strength and resilience to keep working hard towards your goals despite challenges arising. Congratulations on the completion of your program! We're thrilled to be a part of your journey and we're wishing you all the best in your next steps.

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    I have had a great experience with being a student at University of Phoenix. I completed my HR certificate in November 2024 and am now in my bachelor’s program. My instructors are always supportive and open to helping. The course work and expectations are clear and easy to understand with many ways to reach out for help if needed.

    The technical side of school has always been very smooth without issue for me personally. Other than waiting on my financial aid package to be offered for this school year, I am overall very satisfied as a student at University of Phoenix. I have had a little more added stress due to the wait of funds for school but other than that I am very pleased with the school and all the factors that includes.

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    Response from University of Phoenix
    Hi Kaula, we're happy to learn that you've had an overall positive experience! If you have any questions that we can support you with on the finance side, please feel free to chat them on your student website or give them a call at 888-346-8679. We're happy to support you! Thank you for your review.

    -Leann, Community Manager

    Verified purchase

    Reviewed March 26, 2025

    I encountered serious issues and brought them to the university, but they denied them. I feel bad, sad, and dissatisfied with the university's decision. I still do not think it was right, but what else can I do? I would like someone else to guide me on the next steps I should take.

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    Response from University of Phoenix
    Hi Emi, we're concerned to learn about your experience and we'd like to look into this further. Please send us an email to UOPXSocial@phoenix.edu with your contact information and any additional details so that we can look into this for you. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    The school is very good and follow ups and making sure the students have the tools they need to succeed. Mentally they try to gauge where you are in order to provide the best assistance. They are really great with reaching out. I feel comfortable with sharing my fears about courses.

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    Response from University of Phoenix
    Hi Marilyn, we're happy to learn that you feel supported and have the tools and resources for success. Keep up the excellent work!

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2025

    This is my second year of school everyone has been a great support team for me. School is what keeps me going because I am so excited to become a social worker. School save my life and I am just excited to be here and doing wonderful things for my family. Last year was very challenging for me because I had 8 deaths in my family and the staff has been so supportive of keeping me motivated. I had to have emergency surgery on February 4 and didn’t think I was going to be able to finish. I wanted to give up but God told me I have came to far to give up. God gave me that extra boost and look at me I am the product of what he created.

    The school sent me an email telling me how proud that they are of me for being an exemplary student. That meant so much to me. This is the best school. I would recommend this school to everyone because it’s very convenient and they work around your schedule. They only give you one class at a time so you don’t get overwhelmed and that’s what I love about this school. It allow me to be focus on one thing at a time.

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    Response from University of Phoenix
    Tamikia, we're so sad to hear what you've been through. You're extremely resilient and we're proud of you for working so hard towards your goals and dreams. You can do this, we believe in you! Keep continuing to shine and soar.

    -Leann, Community Manager

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    Staff

    Reviewed March 26, 2025

    Everything been excellent with staff and instructors. When I had issues I was able to get things done. When task was tough I was able to get the help I needed to make it to the next level. My instructors was there when I needed them the most. The blackboard was easy to handle without assistance.

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    Response from University of Phoenix
    We're happy to hear that you felt supported in your educational journey, Odell. Thank you for sharing!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 26, 2025

    UOP makes it nearly impossible to fail because of the plethora of support and check-ins throughout every step. When I experienced two tragedies that had an impact on my academics, UOP advisors called to check on me and ensure I had all the necessary support needed to do well. In addition, they have also provided resources and insight about how to cite sources in my research papers and find viable scholarship options.

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    Response from University of Phoenix
    Hi Jameil, we're sad to hear that you've experienced some difficult times, but we're happy to know you've felt supported during this process. We're always here and happy to help. Thank you for sharing your personal experience!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 26, 2025

    I have truly enjoyed my experience with UOP. My professors have been very supportive and helpful. They are available for questions and feedback, this is something that has truly helped me. I enjoy the 6 weeks classes and how my classmates who are in the program also continue in my classes or program with me

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    Response from University of Phoenix
    Hi Tracey, our faculty and staff are always there to support you! We truly want to see our students soar and succeed. Keep up the great work!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 26, 2025

    I've been enrolled at the University of Phoenix for a year in April. From the moment I applied, someone has been with me every step of the way. Taking classes one course at time has been extremely beneficial to me because I have children. Had I known how much support this school provides from the moment you inquire information, I would've applied sooner. It's never too late to go back school and I personally highly recommend the University of Phoenix.

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    Response from University of Phoenix
    Hi Cindy, it makes us smile to know that you've made the best choice for you! We're happy to be alongside your journey and offering support. We're proud of you and your progress. Thank you!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 19, 2025

    I requested a schedule change due to delay in obtaining my transcript. To avoid repeating classes already taken an Academic planner rearranged my schedule which left a short gap in between my classes. I was not informed that I would need to request a leave of absence nor was I informed that this adjustment would cause me to be unenrolled‼️ My financial aid has been delayed as a result causing me a financial inconvenience due to your failure to inform me of the consequences. My transcript still has not been reviewed I was told it would be approximately 10-14 days. Now I am being told there’s a back log. Your financial team should have access to my schedule and been aware that I was still enrolled.

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    Response from University of Phoenix
    Hi Priscilla, we're extremely concerned to learn about your experience and we'd like to make this right. We've contacted our Finance department to reach out to you directly and they tried to leave a voicemail earlier today. Please feel free to send us an email with any additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServicePriceProcess

    Reviewed March 17, 2025

    My only issues are that the tuition is expensive and there are a lot of unnecessary phone calls/follow up (which I guess is better than the alternative) when a quick email would suffice. Otherwise, I have nothing negative to say. This is a great program for working adults as it allows you to complete your degree while working.

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    Response from University of Phoenix
    Hi Barbara, thanks for leaving your feedback and honest thoughts. Please feel free to discuss a better time range for your Academic Counselor to reach out and they can notate your account. Additionally, please feel free to check out the many ways to potentially save time and money on your program through our Savings Explorer. We're thrilled to learn about your positive experience, thank you!

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed March 16, 2025

    The faculty at the University of Phoenix have demonstrated exceptional dedication and commitment to student success. Dr. ** has been a compassionate and understanding guide, offering invaluable feedback, clear direction, and personal support throughout my doctoral journey. Her grace and follow-up during a family emergency showed a level of care that went beyond expectations, creating a sense of trust and encouragement.

    Similarly, Dr. ** has been remarkable in fostering an open and supportive learning environment. His encouraging feedback and approachability have greatly enhanced my academic experience. Dr. **, Dr. **, and Dr. ** have also stood out as exceptional instructors, consistently providing positive, constructive feedback and maintaining open communication. Their expertise, encouragement, and dedication have been instrumental in creating an enriching and supportive academic environment. Collectively, these faculty members exemplify the values of guidance, communication, and care, making them key contributors to the success and satisfaction of their students. They truly go above and beyond to ensure a meaningful and positive learning experience.

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    Response from University of Phoenix
    Clarice, thank you so much for taking the time to detail your experience with our instructors. It means so much to us to learn how much they've truly supported you through your journey. We're wishing you all the best in your next chapter. Keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 14, 2025

    This is my third degree I am pursuing online. My first was with UoP Axia College for my Associates in Accounting from 2006 to 2008, then Thomas Edison State College from 2010 to 2012, and now my graduate degree here at the UoP for Data Science 2024 to 2025. What I love about the University of Phoenix, they allow you to focus on one subject at a time for 6 weeks. I like that. I feel like I learn more because I am juggling a family I am raising and a full-time job while pursuing this degree. Not easy, but UoP makes it doable to really absorb what you are learning so you can retain the information. Thank you!

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    Response from University of Phoenix
    Hi Meredith, we're proud of you for continuing your educational journey and achieving your goals. Flexibility is so important, we're glad that you feel supported in your program. Keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 14, 2025

    As a single mother to a wonderful little boy, I am committed to being the best role model for him. Through hard work and dedication, I was able to achieve my goals with the help of University of Phoenix. My motivation comes from my faith in God and my son, who inspire me to reach for the stars!

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    Response from University of Phoenix
    We truly admire how hard you've worked to reach your goals, Kharishma. Your son must be so proud of you, we know we are! Thank you for taking the time to leave us a review.

    -Leann, Community Manager

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S Riverpoint Pkwy.
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu