University of Phoenix Reviews

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About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

University of Phoenix Reviews

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    How do I know I can trust these reviews about University of Phoenix?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer Service

    Reviewed June 10, 2026

    While the University of Phoenix does allow you to get a degree with a busy lifestyle. The university fails to mention how most workplaces refuse to accept any degree from the university, as well as the countless headaches from the professors who don't submit grades on time or fail to communicate with their students after countless emails. And financial aid is a nightmare with this university, especially during disbursement time. I personally will not be returning after graduation.

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    University of Phoenix
    Response from University of Phoenix
    Hi Sarah, we're concerned by your comments and we take them seriously. We've sent this over to the department to review this further. If you'd like to share any specific details, please send us an email to UOPXSocial@phoenix.edu with your contact information. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed June 10, 2026

    My experience at University of Phoenix was built on a lies from the admission counselors. They promised me that once I got going within my classes that my academic counselor was going to reach out to me. To help me get started on applying for life experience credits and that never happened. The only time I ever heard from my academic counselor especially Jill **, the first one I had was when I was missing assignments, or I was late on a discussion board. Otherwise I never heard from her or anyone. Then when I called her and explained a very personal situation that was affecting my school, she told me she would call me back on a specific date and then she didn't call me. When she finally did she told me that I was basically a number in your system. That was so disheartening. I was really excited to go to your university and now I wouldn't recommend anyone to attend this university.

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    University of Phoenix
    Response from University of Phoenix
    Hello Christina, we're extremely concerned to hear about your situation and we take this seriously. Our goal is to always support our students in the best way we can. We've forwarded this over to our team to review this immediately. If there's any additional details you'd like to share, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed June 10, 2026

    The University of Phoenix needs to partner with me to take the opportunity of providing insurance and securities advisors the opportunity to obtain a certification combining the four classes of accounting, finance, marketing and entrepreneurship to strengthen confidence and instill humility in those who will be advising our next generation on matters pertaining to protection of their lives and the redistribution of wealth.

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    Staff

    Reviewed June 10, 2026

    I love UofP! They have extremely helpful faculty members that actually care about you and your successes. They also have awesome resources to help you in all aspects of your life. Taking this journey for my self betterment has been amazing and I couldn’t have picked a better school!

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    Punctuality & SpeedStaff

    Reviewed June 10, 2026

    University of Phoenix has been such a humbling and comforting experience. This is my first time being a college student, and I never thought I could do it. I always let myself overthink the negative until it consumed me, which is why, at my age now, I’m pursuing what I should have done at 18, fresh out of high school.

    I have been welcomed with open arms by amazing staffs at an amazing university. My professors in every course have been so kind and always willing to help. I applaud each and every one of them for taking the time to help me understand difficult concepts and solve problems.

    If I could go back in time, I would have started college much earlier, and I would have chosen the University of Phoenix. I would recommend this school to everyone. Through this experience, I have learned that earning a degree is not just about having proof of your education it is also about the knowledge, growth, and experiences that are instilled in you, which you can enjoy and share with the world. I can’t wait to begin the career I have always wanted and make my family proud. 🌺

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 10, 2026

    The coursework is interesting and usually the schedule of online coursework is flexible enough to allow me to attend on my schedule. The residency courses requiring face to face attendance are tough. The first residency was in person and on campus. This was a significant expense. The second residency is face to face for 6 or 7 hours across three days continuously which is not conducive to family life.

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    Customer ServiceStaff

    Reviewed June 10, 2026

    Staff is very helpful and answers all my questions and concerns I may have. They always return calls back at a reasonable time. My teachers also is very helpful. They always email us back when we send them messages.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2026

    I am very pleased with all the information that I have received every time that I have called in for assistance. The only issue that I have would be when our funds are delayed, but I understand, and we all need to learn a little patience.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed June 10, 2026

    I was laid off my job, therefore I applied for emergency aid. I submitted my evidence for my emergency aid. I called in every single day and talk to a representative asking for updates on my emergency aid and was told every single day that there were no updates was later denied because they claimed to need more information that no employee mentioned to me when I was calling in for updates on my emergency aid. On top of this my financial aid has been delayed for a month now. This is so unacceptable and unprofessional of how the employees with this company treated me, a student who is going through a hardship.

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    University of Phoenix
    Response from University of Phoenix
    Hi Liana, we're concerned by your comments and sad to hear that you're going through a difficult time. We'd like to provide support where we can to make this right. Please send us an email to UOPXSocial@phoenix.edu with your contact information so that we can forward this to our team for further review. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2026

    The University of Phoenix is the best University one can attend! The staff and faculty are AMAZING! I met not only the best professor, but the best teacher I have ever had in my entire life at UOP. If you have to take “Critical Thinking in Everyday Life,” take the class from, Professor Elizabeth **! Professor ** is a model professor! She will stay on the phone or computer as long as it takes to help her students and send tons of links to videos and other sources that will guide students through areas they are having difficulties in.

    She will work with her students on assignments and discussions and explain complex concepts they are having difficulty understanding. She never gives up on her students! She cares deeply for her students and works tirelessly to help them! Professor ** sets the stage for the kind of professors you’ll get at UOP! And the students are great a UOP, too! They’re smart, funny, kind. And supportive! Come join us! We would love to have you!

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    Verified purchase

    Reviewed May 28, 2026

    I thoroughly enjoy my navigation of learning throughout my courses. Every instructor is not the same which is a good thing. Learning is shaped and molded to prepare for the workplace environment ahead! Financial services can be challenging however, everyone is doing the best they can. I would not hesitate to recommend UPX, if you want to learn and grow in and out of classroom- come join the UPX family!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 28, 2026

    It’s been an amazing experience so far. I genuinely enjoy it and it fits my schedule. I love how the professors are always available and they always support you. Regardless of what you have going they have a lot of recommendations for you and they never lead you wrong or anything, we have all the tools we need to help us get through our course.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 27, 2026

    I have received all 3 of my degrees here and had a smooth and convenient academic success each time. I am now in my doctoral program at UOP. I enjoy it. The assignments are straightforward. Instructors respond in a timely manner and advisor are very supportive.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2026

    University of Phoenix has been a life changer for me. I'm learning and applying what I learned in life and on the job. The assignments are challenging which is excellent. I won't give up as easy. The instructors are all awesome and understanding. They reply back promptly. Over all UOP is an excellent school I would recommend to my children and family and friends.

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    Verified purchase
    Staff

    Reviewed May 27, 2026

    I had a very good experience. The instructors were accessible and I appreciated that. The one and only thing I disliked was that I received absolutely NO assistance in Finding a preceptor for my clinical rotation. The nursing handbook stated the clinical advisor was expected to assist with me obtaining a preceptor and she did not help me at ALL!!!

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    Verified purchase

    Reviewed May 27, 2026

    The CB program was perfect for me. I was able to move at my own pace and concentrate on the core foundations of each course without fluff. Allowing to work full-time without interruption. Some professors are better than some but I guess that par for course.

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    Punctuality & Speed

    Reviewed May 27, 2026

    The only complaint I have about the University of Phoenix is financial aid does not know what they are doing. I was told my SAP report was done too early, to do an SAP appeal, then told not needed, and told I was clear with financial aid which was not true. I’m an Alumni as well. One class left to finish Masters and unable to due to errors with financial aid.

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    University of Phoenix
    Response from University of Phoenix
    Hello Jessica, we find this very concerning and we'd like to look into this right away and offer support. We've sent this to the department for review and to contact you directly. If you have any additional information you'd like to share with us, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed May 27, 2026

    I had a very positive experience with this course and learning platform. The material was clear, informative, and easy to follow, especially the sections on infrastructure and security. I appreciated how the concepts were explained with practical examples that helped me better understand confidentiality, integrity, authentication, and non-repudiation.

    The assignments and activities were organized well, and I felt encouraged throughout the learning process. Overall, this course strengthened my knowledge and confidence in cybersecurity concepts. Thank you for providing such a valuable educational experience. I would recommend this course to others who want to learn more about infrastructure and security.

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    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed May 27, 2026

    I am extremely dissatisfied with my experience at the University of Phoenix. My schedule is constantly incorrect or not updated, and I’ve spent countless hours on the phone with advisors, counselors, financial aid, and other departments trying to fix issues that should have been handled properly the first time. I’ve even had to contact professors myself to request early grade submissions just so I could be late-added into the next class.

    The entire process has been frustrating, stressful, time-consuming, and exhausting. It often feels like no one takes accountability, and I’ve repeatedly had to figure things out on my own. Most recently, I’ve been forced to delay my graduation and take a leave of absence because I was not properly guided through the internship process. I would not recommend this school based on my experience. I’m looking forward to graduating and no longer having to deal with the constant issues and lack of support.

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    University of Phoenix
    Response from University of Phoenix
    Hi Wanda, we find this extremely concerning and we're disappointed to learn about your experience. We'd like to do what we can do make this right and offer support where we can. We've followed up with our department to review your account and contact you directly. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed May 15, 2026

    The Doctor of Nursing Practice program prepared me well to develop and implement evidence-based practice in the community. The guidance provided by doctoral prepared instructors and genuine support created a positive learning environment, making the educational experience both fun and enjoyable. I liked that I interacted with real instructors, in real time, and in real life.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 14, 2026

    The Competency-Based Master’s Program at the University of Phoenix has been an amazing experience for me. It gave me the flexibility to work at my own pace, manage my schedule, and balance my time while still staying focused on what I needed to learn to earn my master’s degree. What I appreciated most was that the program allowed me to take ownership of my learning. I could move through the work in a way that made sense for my life, while still being challenged to grow, think critically, and apply what I was learning in real ways.

    I also want to give a special shout-out to Dan **, Practitioner Faculty, who was incredibly helpful, supportive, and caring throughout the process. His guidance made a real difference, and his encouragement was instrumental in helping me stay focused and master the program. I’m truly grateful for the experience, the flexibility, and the support I received along the way. This program helped me prove to myself what I was capable of, and that means everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2026

    Overall, my experience has been good. At the Master's level I understand communication and collaboration with peers because those are fundamental leadership traits. However, I have found that many peers don't exhibit proper communication or collaboration and the bulk of the work is often left to those who are engaged. I feel my grades should reflect my own work. Thank you.

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    Punctuality & SpeedStaff

    Reviewed May 14, 2026

    UOP have been great to me and fits right into my work and family schedule. All my instructors and UOP staff have been great. I wish that there was consistency with instructors in terms of days work needs to be turn in.

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    Verified purchase
    Staff

    Reviewed May 13, 2026

    My experience has been great and would recommend to everyone I know. The staff and students are all wonderful and made this experience one to remember. I am so glad that I went back to school and even more glad it was here so thank you everyone.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed May 13, 2026

    Multiple calls about paying for classes is unbelievable. The school worries more about money than actually teaching. I received calls and mailed every other day. A terrible experience. Would not recommend.

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    University of Phoenix
    Response from University of Phoenix
    Hello Chemeika, we're concerned by your comments and we'd like to look into this. We've followed up with our department contact you directly regarding this situation. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed May 13, 2026

    I've been with the University of Phoenix for almost a year now. It has been an amazing experience so far. I have learned so much, and have a grown as a person as well. I have told all my friends and family about the experience and I'm sure someone will eventually follow in my footsteps to get a degree themselves in order to improve their lives. Thanks so much.

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    Verified purchase
    Staff

    Reviewed May 13, 2026

    I did a Masters with UoP and had a great experience. I am currently in the middle of an EdD and am still having a great experience. I have been challenged and learned theoretical and practical knowledge related to my field. I have found my professors to be caring, knowledgeable, principled and great to work with.

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    Verified purchase
    Staff

    Reviewed May 13, 2026

    I wish there were pre-recorded lectures for students presented by the professors. That would help create a more holistic earning environment by supporting visual learners like so many people are. This would support all types of learners. It can be tough to just be asked to typically go read 1-4 chapters plus articles and complete assignment based.

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    University of Phoenix
    Response from University of Phoenix
    Hi Kathleen, we appreciate you taking the time to share your feedback. We will surface this to the department to take a look. Thank you!

    -Leann, Community Manager

    Verified purchase
    Sales & MarketingLoan Process

    Reviewed May 1, 2026

    I enjoyed taking the classes. However, I do not like that I got a balance on my account even though I took out more loans. My new loans were never dispersed. I do appreciate however the large discount I was given on my balance.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2026

    I was extremely apprehensive about going back to school and was not sure what to expect from an online setting but I am extremely confident in my being able to finish school this time around. I believe the first few classes have set me up for success and the instructors are extremely responsive and helpful. I am excited to be able to work full-time and manage this class schedule that actually works with my already busy schedule. I am ever so grateful for all of the staff at UOPX and making this an amazing experience thus far.

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S. Riverpoint Parkway
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu