University of Phoenix Reviews

4,874,223reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+2 more
Author picture
Edited by: Amanda Futrell
Author picture
Fact-checked by: Jon Bortin

About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

University of Phoenix Reviews

Filter by Rating

  • (358)
  • (89)
  • (81)
  • (101)
  • (730)

Popular Mentions

    How do I know I can trust these reviews about University of Phoenix?
    • 4,874,223 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
    • 4,874,223 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 16, 2026

    The psychiatric mental health nurse practitioner program has been an excellent experience so far. The curriculum is well organized, and the content is both engaging and highly relevant to clinical practice. Any challenges that have arisen have been addressed quickly and efficiently by supportive faculty and staff. Communication has been clear, and resources are readily available when needed. Overall, the program has provided a positive, encouraging learning environment that fosters confidence and professional growth.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed April 15, 2026

    I have been with the university since 2019 and I must say I loved it up until they changed How they issued out financial aid funding. I have had nothing but issues with on time payouts. Scared to finish or start a class because it takes so long for the funds to be released to pay for the classes. I’m currently waiting for my funds to be distributed that’s 3 weeks late and that’s scary because I’m at the end of my master's degree.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Londyn, we're concerned by your comments and we'd like to offer support where we can. We've followed up with the department to contact you directly regarding this situation. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 15, 2026

    So far so good, but the only thing that I do not like is, my history professor will accept late work but not for a grade, i was sick and submitted my work and rec'd and got 39 points out of 225, once I was feeling better I resubmitted the assignment and I emailed her to let her know, she told me that my resubmitted work can not be graded, yes I was mad.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2026

    My experience completing my Bachelor of Science and competency-based Master’s in Healthcare Administration has been highly relevant to today’s nursing field. The curriculum effectively connected clinical practice with leadership, quality improvement, and operational decision-making in healthcare settings. I found the class presentations and course materials more than adequate, providing clear, applicable knowledge that translated well into my role. The progress guide plan was especially valuable, allowing me to work at my own pace while maintaining accountability. I also appreciated the consistent communication, including messages and announcements that offered instructor availability, support, and encouragement. Overall, the program strengthened my clinical leadership perspective, enhanced my ability to manage patient-centered care, and prepared me to adapt to the evolving demands of modern nursing practice.

    Thanks for your vote!
    Verified purchase
    Refunds & PayoutsLoan Process

    Reviewed April 15, 2026

    I did earn my Associates of Science cybersecurity however I didn't get taught the codes necessary to get a job, Also with what I was instructed in I don't have the knowledge needed to be certified as an ethical hacker. I am having to go to other sources to get the knowledge I need. In a few of my classes there were problems with the labs and I was instructed to just go to the next task so I lost out as far that goes. I feel swindled I now have student loan debt that is quite large and I didn't even get what I paid for.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Richard, we're extremely concerned and disappointed by your comments and we'd like to look into this further. We've followed up with the department to contact you directly for more feedback. In the meantime, if you'd like to share any additional details, please contact us at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2026

    The professors were all friendly and helpful. Coursework was informative and I feel that I've gained a lot from the Social Work B.S. program. However fieldwork was a nightmare. The process to get approved for fieldwork made me want to quit college and give up. Very unorganized. The list of approved places to do fieldwork in my area had only one organization, and when I called they did not have a qualified person with the very specific degree requirements for supervision. Would absolutely not recommend any Bachelors program to include fieldwork with this university. Many outreach attempts to get supervised were surprised to hear I'm required to do fieldwork at the bachelor's level and only offer to Masters level students. Hoping this gets removed for future students and their journey to success.

    Thanks for your vote!
    Verified purchase
    StaffHonesty & Transparency

    Reviewed April 15, 2026

    It has definitely been an amazing journey so far. Amazing staff, instructors and classmates. Courses have been a real challenge, but I can honestly say, I enjoy the challenge. Time frame for assignments helps since I also have a 3 yr old that I am taking care.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 31, 2026

    My experience so far at the University Of Phoenix has been excellent. Everyone has been so kind, friendly and helpful with helping me move forward and getting my degree. I would definitely recommend the university of Phoenix to my family and friends.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 27, 2026

    I am pursuing a degree in education with the hope of addressing challenges with the academic examination and certification system in the Caribbean. I have found the program thus far very helpful in refining my thoughts and questions and in understanding the state of assessment and certification in the broader academic world.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedStaff

    Reviewed March 26, 2026

    I am currently working on a Bachelor's in Business Management with already having an Associate's Degree in Business Management and well my last course I had a horrible unexpected event happen. I lost a very close relative and I immediately let my instructor and the school know about what I was going through and well basically asked for some extra time for an assignment that was due when my family member passed and not only did I do the assignment and turn it in late because I was grieving and dealing with family issues at the time I messaged my instructor through this entire event who told me that if I did the assignment she would even waive the late points.

    And then weeks later when I was expecting my grade to go up from turning in that assignment I was shocked to see the complete opposite and when I reached out to my instructor asking why she told me some bs about after 4 days late and the university's standards for late items and said that she wasn't going to give me any credit for it because I didn't contact her prior to this and let her know and I did contact her from the moment I found out about my uncle's passing and had the proof right there in the messages between us. She still wouldn't accept it or even show me any kindness or remorse for my situation and she even misspelled my first name.

    I contacted the school about it and they said they filed a grievence and made a ticket about my sitiation but it did absolutley nothing. She failed me because of that assignment that mind you I did actually do and turn in and because of that it messed up my finacial aid so bad that now for the next 2 months I have to pay outta pocket for my courses until May and I'm a struggling single mother of two. It messed with me so badly that I wanted to give up on my schooling completely because of what she did and I still think it's completly wrong and should be handled better but I also knew that at the end of my degree if I wanted to get rid of one of my courses that was affecting my gpa that I could ask for a revamp or something like that and they would remove that bad graded course.

    But when I tried speaking to an acidemic advisor at the university she told me that I didn't have that option and even if I did my financial aid situation would still be the same and I would still have to cover the cost myself and to me that's not my idea of helping your students especially those actually trying and who have had a death in the family the university should try harder to help and the instructor should of been more linient considering the situation and the fact I messaged her as soon as it all went down.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hi Crystal, thank you for bringing this to our attention, and we’re very sorry for your loss. We’d like to support you as quickly as possible and have escalated this to our internal team. If you have any additional questions or details to share, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

    Verified purchase
    Staff

    Reviewed March 25, 2026

    Hello. I'm Randy. University of Phoenix is an experience I'd like to share. I been here for a year and the courses are great. Professors take care of your needs. They will help you. All you got to do is ask. I've made it on the Dean's List twice. It is an awesome feeling, plus I'm a member of The National Society of Leadership and Success.

    Thanks for your vote!
    Verified purchase

    Reviewed March 25, 2026

    Blessed to be able to attend an online college that goes the extra mile and makes you feel like more than a number. Advisers check on you routinely and you can reach out to them anytime. I love that I have the opportunity of transferring credits from other programs and walks of life. Also taking 1 course every 5 weeks causes me less stress. I love everything about the UOPX.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed March 25, 2026

    I was initially very nervous about the challenges of going back to school after being away for a while, but choosing the University of Phoenix has truly been the best decision I’ve made for my personal and professional growth. What stands out most is the incredible flexibility of the online curriculum. The course structure is designed for adults with real-world responsibilities; I am able to balance my full-time day-to-day life and family commitments while still having ample time to engage deeply with my coursework. The digital platform is intuitive, and the transition back into a learning environment was much smoother than I anticipated. If you are hesitant about whether you can "fit" school into your busy schedule, my experience so far proves that it is not only possible but rewarding. It has been a great experience and I’m so glad I took the leap!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2026

    I have learned a great deal in this program so far. Other than my DOC courses, I can say one of my most favorite classes with DHA/722 Health Policy and Regulation, as Dr. ** was amazing. Her class prepared me for DOC/723. I also give credit to Dr. Letha ** for her quick reply and insight as a Dept. Chair. My only issue is retaking DOC 715 3 times, hindering my progress and meeting a sufficient time for graduation. Although I enjoy school, I don't want to repeat these courses several times.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 25, 2026

    I have had a mostly great experience with the University of Phoenix so far, especially academic support staff and the finance office. However, the professors and classroom materials I find to be very inconsistent. Some professors are amazing, though I've had an experience with one responding extremely rudely when I asked for feedback and clarification on an assignment. Additionally, some of the textbooks are great reference materials, while others I suspect, are written by AI or have a weird amount of references to the bible for a program on public administration.

    Thanks for your vote!
    Verified purchase

    Reviewed March 25, 2026

    I am proud to be a three time University of Phoenix alumni. I have completed my BSN, MSN, and DNP from the UOP. My daughter and I both walked in the 2026 commencement ceremony graduating from different programs at the UOP. I am proud to be a Phoenix and would recommend the University of Phoenix to anyone looking to advance their career and reach their educational goals. The faculty is top tier!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 25, 2026

    So far, this past year has been a breeze. Everyone is quick here to help me out and guide me to the best path. I am thankful to find this College! I would not have a clue where I be if I didn't find the University of Phoenix.

    Thanks for your vote!
    Verified purchase
    Rates

    Reviewed March 25, 2026

    The platform has enabled me to learn the material very well. The professors have all been very engaging and genuinely have my best interest in learning. They have taken what was perceived as an intimidating approach or thought process to a very enlightening experience.

    Thanks for your vote!
    Verified purchase

    Reviewed March 25, 2026

    I am starting back at the age of 57 to finish my degree. The instructions were clear and supportive and also felt encouraged by the instructors. My experience has been incredibly positive. I would recommend anyone to consider going back and finishing what you started!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 25, 2026

    My experience at the University Of Phoenix has been very fulfilling. I also feel very confident in my career. I also enjoyed my course of study. What’s his business administration? I love interacting with my classmates when it comes to the discussion. I look forward to the response.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hi Latoya, thanks for sharing your experience. We're glad to hear that you've had a positive experience so far. Wishing you all the best as you move forward.

    -Allie, Community Manager

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2026

    My experience with the University of Phoenix has been outstanding so far. Help has been available for me in every aspect of my time as a student. The counselors and financial advisers, as well as the tech team, have been quick to respond and solve my issues, even when they were minor problems, they showed great care.

    My instructors have been fantastic. They put so much time and energy in making sure I understood the materials and that I was able to find a balance between, work, family, and school, while aiding with the critical academic and emotional support I needed at this stage of education. Thank you for amazing experience, so far :)

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed March 25, 2026

    Five stars for the incredible support system at UOPX! From the very first enrollment call to the financial aid team, everyone was knowledgeable and kind. The online learning platform is seamless and easy to navigate, making it simple to find resources and connect with peers. Whenever I hit a snag, my academic advisors were proactive and genuinely cared about my success. It made going back to school after years away feel much less intimidating. As a full-time employee, a devoted wife, and a busy mother of five children, I needed to find a university that could offer the flexibility and support necessary to balance my various responsibilities. If you're looking for a school that fits into your life rather than forcing you to change your life for school, this is it.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 25, 2026

    I have avoided going back to school due to work and family schedules. UofP has made returning to school easy and rewarding. I have about a year until I can say that I have my bachelor's degree and I am so excited! Thank you UofP for making my dreams come true!

    Thanks for your vote!
    Verified purchase

    Reviewed March 17, 2026

    This class was enjoyable, and I gained a lot of knowledge. The instructor was polite and always ready to assist when required. Without a doubt, I would suggest this course to a fellow student. I wish my current class were going this well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 15, 2026

    I'm very happy with my experience so far. I am able to work, travel to take care of a sick family member, and stay on top of my coursework wherever I am. I don't need all the phone calls to "check-in" on my progress. I work, travel for family, have my own family, and I am doing this program. I am busy, and the last thing I want to do is talk on the phone. Emails and the chat room are much better ways for me to communicate.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 13, 2026

    My experience as a master’s student at the University of Phoenix while pursuing my Master of Business Administration (MBA) has been both challenging and rewarding. The program has strengthened my understanding of key business concepts, including leadership, strategic planning, operations, and financial decision-making. Through coursework, discussions, and research assignments, I have developed stronger critical thinking and problem-solving skills that are valuable in real-world business environments.

    The collaborative learning format allowed me to engage with classmates who brought diverse professional experiences, which enriched my perspective on business practices and decision-making. Additionally, balancing graduate studies with personal and professional responsibilities has helped me improve my time management, discipline, and organizational skills. Overall, my MBA journey at the University of Phoenix has provided me with valuable knowledge and practical tools that will support my continued professional growth and leadership development in business.

    Thanks for your vote!
    Verified purchase
    Tech

    Reviewed March 13, 2026

    I did my bachelor's program with UPOX and once I was ready for my master's I came back. The learning modules are great, the fact class begins on Tuesday instead of Monday works out well for working people like myself. The faculty has been great at grading assignments on time and providing feedback. I will definitely recommend UPOX over and over again.

    Thanks for your vote!
    Verified purchase
    StaffRates

    Reviewed March 12, 2026

    I have truly enjoyed being a student at the University of Phoenix. I would not have done as well as I have if it wasn't for the instructions and the help from each of my instructors. Everyone from the Enrollment Counselors (TaQuita), checking in on me and making sure that I got my paperwork in on time and that I was comfortable with my classes. In my opinion the UOPX is top rated. Thank you.

    Thanks for your vote!
    Verified purchase
    StaffEase of Use

    Reviewed March 12, 2026

    Very good. Easy to do school. Fought colon cancer. While doing my treatment still was able to do my classes and the school was very helpful when I was going through treatment. Instructors was there for help and the website was easy to use and understand.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 11, 2026

    My experience with University of Phoenix has been amazing! From the ones in financial aid, to the ones in academic; everyone I have had the opportunity of dealing with has been truly amazing. The professors have been knowledgeable about the subject that they are teaching.

    Thanks for your vote!
    Loading more reviews...

    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S Riverpoint Pkwy.
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu