University of Phoenix Reviews

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About University of Phoenix

Pros
  • Supportive faculty and staff
  • Flexible online learning options
Cons
  • Does not offer PhDs

University of Phoenix Reviews

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    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
    • 4,681,260 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 35 - 235
    Verified purchase

    Reviewed March 14, 2025

    This is my third degree I am pursuing online. My first was with UoP Axia College for my Associates in Accounting from 2006 to 2008, then Thomas Edison State College from 2010 to 2012, and now my graduate degree here at the UoP for Data Science 2024 to 2025. What I love about the University of Phoenix, they allow you to focus on one subject at a time for 6 weeks. I like that. I feel like I learn more because I am juggling a family I am raising and a full-time job while pursuing this degree. Not easy, but UoP makes it doable to really absorb what you are learning so you can retain the information. Thank you!

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    University of Phoenix
    Response from University of Phoenix
    Hi Meredith, we're proud of you for continuing your educational journey and achieving your goals. Flexibility is so important, we're glad that you feel supported in your program. Keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 14, 2025

    As a single mother to a wonderful little boy, I am committed to being the best role model for him. Through hard work and dedication, I was able to achieve my goals with the help of University of Phoenix. My motivation comes from my faith in God and my son, who inspire me to reach for the stars!

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    University of Phoenix
    Response from University of Phoenix
    We truly admire how hard you've worked to reach your goals, Kharishma. Your son must be so proud of you, we know we are! Thank you for taking the time to leave us a review.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 13, 2025

    My experience with the University of Phoenix was AMAZING! I am so happy I chose to attend to obtain my MBA. The competency-based program was exactly what I needed as a full-time mom working in a demanding career. This program enhanced my knowledge and skills, and I had the best instructors and mentors throughout the process. The University of Phoenix provided everything I needed, and I always had access to real people through phone, chat, or text messaging. I truly recommend this program to everyone, and if I decide to pursue another degree, I will definitely choose the University of Phoenix again!

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    University of Phoenix
    Response from University of Phoenix
    Hi Shynika, we're thrilled to learn that you had such a positive experience during your MBA program. We understand the importance for balance and flexibility when you're working full-time and a mother around the clock! We admire your hard work and dedication. Thank you for your review.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 13, 2025

    "I am incredibly grateful for the outstanding support I have received from the University of Phoenix. The academic counseling team has guided me through my coursework, ensuring I stay on track for success. The career counseling services have provided valuable insights into my future career path, while the enrollment team made my transition seamless. Additionally, the financial aid services have been instrumental in helping me navigate funding options, making my education more accessible. I sincerely thank each of these departments for their dedication and commitment to student success. If you’ve had a similar experience, I’d love to hear how these services have helped you!"

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    University of Phoenix
    Response from University of Phoenix
    Hi Kandy, this made us smile! We're thrilled to learn that you've had an overall positive experience across multiple departments. Keep up the great work, we're proud of you and your progress.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 13, 2025

    University of Phoenix has been a great school. Couldn't ask for better. I have came back to school after 20 years and the experience has been wonderful. Everyone has been so hopeful and has made sure I have everything I need to succeed. They are constantly reaching out and asking if I need anything.

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    University of Phoenix
    Response from University of Phoenix
    Hi Selena, we're proud of you for taking these exciting next steps in your educational journey. Please don't hesitate to reach out, we're here to support you and your success!

    -Leann, Community Manager

    Verified purchase
    StaffEase of Use

    Reviewed March 13, 2025

    Since starting this journey at UOPX the faculty and staff have been such a delight, always there for me, the platform is so easy to navigate and self-explanatory and on the off chance of that you are lost or confused there's tech support all the time. It's just a really great place with a lot of awesome staff and faculty.

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    University of Phoenix
    Response from University of Phoenix
    Hi Mary, thank you for sharing your kind words! We're glad to be of assistance when you need it.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 13, 2025

    The facility and instructors go out of their way to support and help you. They really are with you every step off the way. Three have been times when I have become frustrated and wanted to withdrawal from school. So I called the university to withdrawal, the guidance counselor, they are all very caring, we talked through the reasons why I wanted to quit, we talked through it and here I am still enrolled as a full time student. Your instructors ate there with you too, the entire staff at the University when I say they are there right beside you every step of the way, they truly are and truly care. To be honest this is the most support, and support system I have had throughout my life.

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    University of Phoenix
    Response from University of Phoenix
    Hi Katherine, we're so glad that you felt supported in times that we're challenging to keep moving forward. Keep soaring to new heights, you can do this! We believe in you and your success.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 13, 2025

    I am completely happy with how school has been going so far. I have accommodations that has been being utilized and my instructors have been wonderful in working with me. They have been professional but down to earth, which makes me pretty comfortable to be myself and open up. The courses have been amazingly set up for success and most people should be able to work along the layout without too much problems. Yes, I do highly recommend Phoenix to anyone looking to continue their education.

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    University of Phoenix
    Response from University of Phoenix
    Hi Amy, we truly appreciate your feedback and your recommendation. It's our pleasure to provide you with the support that you need to thrive! Keep up the great work.

    -Leann, Community Manager

    Verified purchase

    Reviewed March 13, 2025

    University of Phoenix has made it not only possible for me to go back to school but also made it very easy for me to balance school, work, and my personal life. If I had any friends who were trying to go back to school I would totally recommend. I actually heard about this school from a coworker who was just about to graduate with her degree.

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    University of Phoenix
    Response from University of Phoenix
    Hi Lillian, we admire your ability to soar and reach your goals! We're thrilled to be a part of your educational journey. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed March 13, 2025

    Oral communication class and the instructor is Dr. **. I had my camera on during my offline assignment but I didn’t notice that it was not on so she said I earned full credit but I did not nor would she let me correct the mistake. She Alaysia take way more than 48 hours to answer your messages.

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    University of Phoenix
    Response from University of Phoenix
    Hi Aquia, we're concerned to learn about your experience and we'd like to look into this for you. Please share your contact information and any additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 13, 2025

    I have gotten 6 of my friends to go to this school and I have nothing to show for it! Why don’t you Guys have a referral program like some money off my classes or free merch something. You're getting thousands for the student. I’m just saying. Like I help out a lot and my friends are thriving which is good but still I need some type of compensation for the referrals.

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    University of Phoenix
    Response from University of Phoenix
    Hi Niklaus, we're so grateful for your recommendations and we truly value all of the hard work that you've put in over the years into your degree programs. If you have any other ideas or ways we can improve, feel free to share, we’re always open to hearing from our community! Thank you for your feedback.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 13, 2025

    My experience has been incredible, I could not ask for a better team of professionals leading the way in my education, I will be eternally grateful. One big takeaway that I have is the ability to learn on such a simple style of teaching for whichever professor it is they are more than willing to help when needed.

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    University of Phoenix
    Response from University of Phoenix
    Hi Hector, we're thrilled to hear that you've had a positive learning experience with us! We truly want to see you succeed and reach your goals. Please don't hesitate to reach out if you need anything, we're always here to support you!

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2025

    This school and their employees have helped me tackle my fears of returning to school. They have been helpful and encouraging every step of the way. The follow up calls are so appreciated especially with how overwhelmed I have been with my personal life. I probably would have neglected my dream of changing programs if they had not called. I’m now on the road to my dreams coming true.

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    University of Phoenix
    Response from University of Phoenix
    This is so inspiring, Brianna! We're thrilled to be a part of your journey and welcome you into our Phoenix family. Keep soaring to reach those goals, you've got this!

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2025

    I enjoyed the classes, the online classroom experience, and most of the professors. What I did not enjoy is the relentless admissions department when I was interested in continuing on to a masters. Calling day, night, and multiple times per day. I had over a dozen messages in a short period of time. That experience would make me stay away from UofP. It's a shame that it was that bad as there are good people doing good work there on the academic side.

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    University of Phoenix
    Response from University of Phoenix
    Hi Renee, we're glad to hear that you had an overall great experience but concerned to learn about your Master's transition period, we'd like to look into this for you. Please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 12, 2025

    I am loving going to college especially at University of Phoenix. I would recommend the school to anybody. I enjoy all my classes so far and my professors. My professor for English 101 was one of the best teachers I've had so far. She's gone out of her way to help me. English was my hardest subject in high school and she made it one of the easiest classes for me so I have to recommend her for one of the best professors I've had.

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    University of Phoenix
    Response from University of Phoenix
    We're thrilled to see that you've changed your insight on your English courses! We love having you in our Phoenix family, Lisa!

    -Leann, Community Manager

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 12, 2025

    My experience had been amazing! The professors have been incredibly knowledgeable and helpful. They are all very accommodating when emergencies pop up as well. I have experienced three hurricanes in a short amount of time and each professor was very understanding and willing to help me in any way they could. They also were concerned about my well-being and not just me turning my school work in time. I would definitely recommend UoP to anyone!

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    University of Phoenix
    Response from University of Phoenix
    Hi Danielle, your safety is our top priority! We're so happy to learn that you've felt supported during these difficult times. Thank you for sharing your thoughts with us!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 12, 2025

    I have thoroughly enjoyed continuing my education through University of Phoenix. My classes have been a great learning experience, the staff has been fantastic, and accessibility/technical aspects have been uneventful. My only regret was that I didn't pursue this opportunity sooner. If anyone you know has been putting it off, tell them to go for it! I'm loving it!

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    University of Phoenix
    Response from University of Phoenix
    Hi Angela, there's never a bad time to start and pursue your education! We're so proud of you for following your goals and dreams and happy you're enjoying every step of it. Keep soaring!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 12, 2025

    Every experience I have had with UOPX has been very flexible, and accommodating to ensure my needs are met, in regards to class schedules, tutoring, additional resources or people available should I have questions about assignments or technology issues. While there are some personal nitpicks, UOPX puts students first. I have and do recommend UOPX to anyone looking to pursue additional education.

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    University of Phoenix
    Response from University of Phoenix
    Hi Cynthia, your feedback truly means a lot to us, thank you for detailing your positive experience. We appreciate your recommendations! Keep soaring, we're so proud of you.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceProcess

    Reviewed March 12, 2025

    This is my second degree program with University of Phoenix and I must say that overall it's been pretty great. The only issue I ever have is the constant delay in disbursements and lack of communication. I have been considering continuing my journey with the Doctorate program after this Dual Masters MHA/MBA but it will depend on financial aid and what happens with Trump cutting everything. I don't feel like you can have too much education and if I am honest, I love to learn. I have a need and thrive for it.

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    University of Phoenix
    Response from University of Phoenix
    Hi Ronda, we're proud of you for working so hard and having so much passion for learning. We'd love to help support you with your next steps. If you have additional information you'd like to share about your experience on the finance side, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    StaffProcess

    Reviewed March 12, 2025

    The doctoral program was a nightmare. I was not withdrawn from a class while I was sick and ended up getting a failing grade, they tried to make me pay for that class, they put me in the wrong class, and the instructor in my last course forgot to grade my assignments, put another student’s assignment in my grading section, and when my final grade came around he gave me a failing grade when he gave me an A on an assignment prior with no feedback. The other staff member that was supposed to help during her scheduled time was not available to assist me when I had issues because she was driving. I have since withdrawn from the school and starting at a new school in the fall.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jonisha, this is extremely concerning to us and we take this seriously. Please send us an email with additional details and your contact information to UOPXSocial@phoenix.edu so that we can look into this as soon as possible. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 12, 2025

    Studying at the University of Phoenix has been an enriching experience. The flexible online classes allowed me to balance my studies with personal commitments, providing a convenient yet rigorous learning environment. The curriculum was practical and up-to-date, with instructors bringing real-world experience to the classroom. Support services, including academic advisors, were readily available and genuinely helpful, enhancing my academic journey. Overall, my time at the University of Phoenix was productive and empowering, equipping me with valuable skills and knowledge for my career.

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    University of Phoenix
    Response from University of Phoenix
    Hi Katie, thank you for taking the time to detail your positive experience. We're so glad that you received the support that you deserve from our faculty and staff. Seeing our students soar is always the goal!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 12, 2025

    This have been the best experience I've had. I'm glad and proud of the improvements that were made. It made it easier for us students who also have families outside of school. My overall experience is awesomeness and will highly recommend and have recommended my friends and family to join the family.

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    University of Phoenix
    Response from University of Phoenix
    Hi Daimeyen, we're so honored to be a part of your positive experience and educational journey. Thank you so much for highlighting the details that you've enjoyed.

    -Leann, Community Manager

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed March 12, 2025

    I have gained a tremendous amount of knowledge throughout this experience. One of the most appealing aspects is the flexibility it offers; being able to study on my own schedule without the pressure of attending live classes at specific times is incredibly convenient. This freedom allows me to manage my time effectively and tailor my learning around other commitments. Additionally, the professors are not only knowledgeable but also very supportive. They take the time to provide thorough explanations and are always willing to assist students with any questions or challenges they encounter. Their commitment to student success is evident, making the learning process both engaging and rewarding.

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    University of Phoenix
    Response from University of Phoenix
    Hi Wendy, we understand that flexibility and balance is crucial when you have a busy schedule. We're glad that you feel the classes give you time to manage all of the things that you have going on. Our instructors always want to see our students reach their goals, we're happy to learn about your positive experience!

    -Leann, Community Manager

    Verified purchase
    Punctuality & Speed

    Reviewed March 12, 2025

    I love that I can do my schoolwork wherever I am. I use both my laptop and cellphone. I can make sure that I study everything for the week. I love that I can also do it on my own schedule. I don’t have a set schedule for my classes.

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    University of Phoenix
    Response from University of Phoenix
    Hi Amber, we're so happy to hear that you're enjoying the flexibility that online schooling has to offer! Balance is important for success. Thank you for your review.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2025

    My experience with instructors and taking the courses has been great. Unfortunately, cannot say the same with the financial services office. I have been waiting for 3 months to get my financial plan updated and they keep giving me some kind of excuse to keep prolonging processing my student loans. They do keep sending emails reminding me that a payment is due, but nothing gets done.

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    University of Phoenix
    Response from University of Phoenix
    Hi Giselle, we appreciate your honest feedback. We'd love to help support you in getting this over to the proper department. Please send us an email with your contact information to UOPXSocial@phoenix.edu so that we can look into this as soon as possible for you. Thank you!

    -Leann, Community Manager

    Verified purchase

    Reviewed March 12, 2025

    I recently received a call before. I've had my morning coffee and I was getting very frustrated because the financial situation that I had to redo multiple times. It never really went through properly. If they had just explained it in the beginning that it was only over seven dollars per class, I would have just said, "Bill me."

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    University of Phoenix
    Response from University of Phoenix
    Hi Tori, we appreciate your honest feedback, it helps us to better support our students. Please let us know if there's any additional details that you'd like to share about your experience. Thank you!

    -Leann, Community Manager

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed March 10, 2025

    I completed my BSN-Nursing program with University of Phoenix in 2017 and decided to come back for my Masters in Nurse Education. The program is fast paced, the instructor's knowledgeable, accessible, and always willing to help. I needed a program that fit my work schedule and still allowed me a life outside of school and my full-time job. I highly recommend University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hi Deborah, we're thrilled to have you back and completing your Master's program with us. We truly appreciate your recommendation and we're wishing you all the best in your next steps.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 9, 2025

    Good, tailored and organized lecture model with compounded comprehension geared towards effective deliverables. Resources are adequate, and it provided all that the student needs in other to succeed. The practical dimension / exercise provides the student invaluable guides towards building a more proper understanding of the subject matter which in most cases leads to an inadept understanding of the subjects.

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    University of Phoenix
    Response from University of Phoenix
    Hi Ngozi, thank you so much for taking the time to leave a review and detail your experience. We're thrilled to learn that you've enjoyed your time here and learned a lot to carry over to your next steps.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 5, 2025

    I have gained an exceptional amount of support from all of my professors, academic advisors, technical and financial aid staff during my course of study at the University of Phoenix. I would recommend this college to family and friends. The college has supplied me with the necessary educational knowledge-based tools to fulfill my degree. Thank you UOP!

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    University of Phoenix
    Response from University of Phoenix
    Hi Cynthia, thank you for taking the time to detail your positive experience. We truly appreciate your hard work and dedication to your studies. Keep soaring!

    -Leann, Community Manager

    Verified purchase
    StaffProcess

    Reviewed March 3, 2025

    Most of my dissatisfaction comes from my undergrad experience. In my opinion, the information I was given about my program and even options were not clearly laid out and led to many confusing conversations about aid and payment. When I came back to finish my undergraduate degree I stated upfront that I didn’t want to start if I needed to pay out of pocket because I was aware I was near the limit just was not sure if I would be past the limit by the time the program ended. When I got toward the end of the program then I was told I needed to do study.com or pay for classes out of pocket. In addition, my major I came to the school with was discontinued and I tried to do the classes but the classes were set up for teams and I was stuck doing work or trying to do work for a whole team alone. Personally, I almost didn’t come back for the Masters. I only did because the program was short. I will say this time in the MBA program there were no surprises.

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    University of Phoenix
    Response from University of Phoenix
    Hi Gary, we truly appreciate your honest feedback, this helps us to better support you and our students. If you'd like to share additional details, please send us an email with your contact information to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed March 3, 2025

    I really love the school. I'm proud of myself. There are some things that I don't understand. I'd recommend this university.. Just don't understand why the financial aid is so low. Other than at the school is fine. I like the instructors. I like the teachers. I like the way the school is. I like to work with the textbooks the coursework. I'm really proud of myself and I've been here for a year so far now. It's an amazing school. I would recommend it.

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    University of Phoenix
    Response from University of Phoenix
    Hi Eugenia, thank you for your kind words and sharing your thoughts with us. We're thrilled to hear that you're enjoying your overall positive experience.

    -Leann, Community Manager

    Verified purchase
    StaffProcess

    Reviewed Feb. 28, 2025

    6 years ago when I started my journey through school I was so worried about how I was going to do it. At that time I was just going for my Bachelor's in Accounting. I was given an opportunity from a leader to join the accounting team for my employer if I went back to school! So, I took the leap and did it! I was a mom of 5 children and have an amazing husband to support my decision. I still worked, went to school, and handled the daily tasks out being a mom.

    During the last 6 years I had moved into a higher role at work, changed jobs a few times and went through some hard losses that made things challenging. But in the end I was able to get my Bachelor's in Accounting and continued my education to get my MBA. I again went through some big losses during that program. But still pushed through it. I am so grateful to the school's way of teaching that it allowed me to still have work/school/life balance. It was with every minute spent.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jennifer, we admire your hard work and dedication towards achieving your goals. Even when challenges arise, how you work through them truly matters. We're so proud of you and we're wishing you all the best in your next steps. Keep soaring!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Feb. 28, 2025

    University of Phoenix has been so great to me. I love the flexibility, the professors are always very professional and engaging, and the classes are well-arranged. When I broke my arm a couple of months ago, I was very pleased with how much the university accommodated my needs and provided an ample amount of resources for me to still continue my classes. I definitely do recommend UoPX to my friends, and always will!

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    University of Phoenix
    Response from University of Phoenix
    Hi Myan, we're glad to hear that you're enjoying the balance and support that we offer. We hope you're doing better and recovering smoothly. Our resources are always available for our students, we're glad you're taking advantage of them. Thank you!

    -Leann, Community Manager

    Verified purchase
    Customer ServiceCoverage

    Reviewed Feb. 28, 2025

    The first year was great with financial aid covering all my educational expenses. Since the changes were made regarding financing by University of Phoenix, I am receiving emails and calls saying I have an overdue balance at the University of Phoenix. I have applied for and received enough loans to cover the entire cost of my education, so I am not happy with being told I have an "overdue balance".

    The most recent voicemail I received was on 2/18/2025. I am making monthly payments to Mohela, despite them not being due yet, who has been funding my education. (About $5,000 of my balance as shown is from another school.) So, I still owe some $25,000 out of about $42,000 for this degree, and I am only 18 months in. I was actually advised by the last call from the school - before the last voicemail - to put off my next class (my 2nd residency!) to allow the financial aid money to "catch up". This is not ok, and I am very disappointed with these "changes".

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    University of Phoenix
    Response from University of Phoenix
    Hi Jennine, this is concerning to us and we'd like to offer support where we can. Please feel free to send us an email to UOPXSocial@phoenix.edu with additional details and your contact information so that we can escalate this for you. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 27, 2025

    LDR 726 is not an eight week course and bias to the working student that has a full time job. This course requires an assignment every week of 1000 to 1400 words, an interview with an individual, PowerPoint, an Excel survey, and a business survey. This course is designed for an adult student drop it and fail. The individual who designed this course never took it or one like it. T

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    University of Phoenix
    Response from University of Phoenix
    Hi David, we're concerned to learn about your experience and we'd like to offer support where we can. Please feel free to send us an email with your contact information and any additional details so that we can look into your feedback. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 27, 2025

    I could not be more disappointed with my time at University of Phoenix. I went for the bachelor's in accounting program online and had nothing but issues. I wanted to take extra courses on the Study.com site they recommended so I was taking them and thought I was doing great. My counselors and advisors would call to check up on me and never said a word about how I was taking the classes twice. It was about two classes in on Study.com that I realized I was learning the same material. I called and they finally admitted they messed up my scheduling. It took WEEKS of phone calls to resolve this.

    They only gave me a refund for one class and told me to watch to make sure the classes don’t overlap again. Excuse me? Isn’t that what you are getting paid for? To schedule classes for me? To get the refund was a nightmare and a huge fight to get what was promised to me. You can email teachers with questions and they never respond. The teachers probably don’t even exist. The program was awful and you honestly don’t learn much of anything based on how it is set up. I was already most of the way through and I didn’t want the hassle of transferring to a real school so I finished out my program. They only care about taking your money.

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    University of Phoenix
    Response from University of Phoenix
    Hi Ashley, we find this extremely concerning and we'd like to look into this as soon as possible. Please send us an email to UOPXSocial@phoenix.edu with your contact information and any additional details. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 27, 2025

    My experience has been steady and fluid. Instructors have been engaging. I have always respected and love the flexibility. I love the learning space we have. The material is challenging but easy to follow. The learning environment is thought provoking. My learning peers are quite smart and motivated. One day I am looking forward to also instructing classes. As an UOPx alumni. Thank you!

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    University of Phoenix
    Response from University of Phoenix
    Hi Latrina, we're thrilled to hear that you feel challenged and supported throughout your journey. It's important to us to provide the balance and flexibility that you deserve. We're wishing you well in your next steps!

    -Leann, Community Manager

    Verified purchase
    StaffProcess

    Reviewed Feb. 27, 2025

    My experience with this university was awesome and a positive experience. I have completed my associate, bachelor's and master's degree with ease and learned a great deal. The master's program was my most favorable experience and it landed me two promotions. The programs does prepare you for the workforce!

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    University of Phoenix
    Response from University of Phoenix
    This is incredible news, Chaunte! A 3x Phoenix and two promotions!? You're a Phoenix on fire. Congratulations on all your success!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed Feb. 27, 2025

    The classes are fine, but Bibliu makes classes almost impossible. The narrator function is atrocious, slow, annoying, and does not even follow punctuation often taking long breaks in the middle of a sentence. And I am unable to utilize a 3rd party narrator due to the security/copy restrictions. As someone with vision problems and ADHD, it is often hard for me to complete my reading assignments.

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    Response from University of Phoenix
    Hi Joshua, we're concerned to learn this and we'd like to offer support where we can! Please reach out to us directly at UOPXSocial@phoenix.edu with additional details and your contact information so that we can assist you further. Thank you!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 26, 2025

    Before the last few weeks, I would have given UOP 5 stars without hesitation. I'm at the point where I need to find preceptors for my clinicals, which has been a disaster so far. The first clinical is psychotherapy. UOP has placed rules stating it has to be with certain credentials and at least where I live in Ohio, this is not common at all!!!! I'm so disappointed because I have found amazing people willing to take me on as a student, even in my own community so it should be such an exciting time but it isn't. When I reached out to the clinical liaison I was lied to and told most students have found preceptors already. I'm in a group chat with most of the students in my class and almost all are having the same difficulty. What's worse is that the Ohio Board of Nursing doesn't have this stipulation. This is a decision UOP made own it's own. I have no idea what to do from here.

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    Response from University of Phoenix
    Hi Tara, we're concerned to learn about your experience and we'd like to support you as best as we can. Please send us an email with your contact information and additional details so that we can escalate this for you. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 26, 2025

    I have NEVER felt so supported by an educational staff in my life... At UOPX, The Advisors are compassionate and understanding.. The professors are patient and knowledgeable, and know how it is to have to juggle life and work and home all at once... I'm only partly into my freshman year.... BUT CAN'T WAIT TO SEE WHAT THIS JOURNEY HAS TO OFFER!!! ⭐⭐⭐⭐⭐

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    Response from University of Phoenix
    Hi Stephanie, this means the world to us! Our faculty and staff truly want to see our students soar to reach their goals. We're wishing you all the best as you continue to move forward in your program!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 26, 2025

    I have done all of my college at University of Phoenix, and I am currently in my Master's program to be a counselor. I like that I can do school at my pace. I like that the faculty and advisors try to be available and approachable and deliver on the graduate school experience. They also help students with job placement after graduation. I recommend everyone to UoP.

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    Response from University of Phoenix
    Hi Tara, we're happy to hear that you've continued your educational journey with us! We're wishing you all the best in your next steps. We know you'll make such a positive impact in your community.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 26, 2025

    I had one of the best experiences with the University of Phoenix. The instructors are really great, and they also have great accommodations for people in need. I highly recommend this school for anyone especially people with kids the hours are very flexible, and they have a great support system. I have been on the dean's list since school started, and I am very excited to be the first family in my generation to graduate from college. I am very proud of all the hard work I have accomplished. I never thought that I would make it to where I am.

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    Response from University of Phoenix
    Hi Teairra, this made our day to see! We're happy to know that you're utilizing your resources and feel that the programs are flexible. Congratulations on consistently making the Dean's list! We're proud of you for working hard towards your goals and we can't wait to celebrate with you being the first in your family to graduate. Keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 26, 2025

    I have access to a comprehensive digital library, online math and writing assistance, tutorials, and technical support. The university offers opportunities to earn college credit for work and life experiences through a Prior Learning Assessment (PLA), which can help reduce the cost and time required to complete a degree. Overall, the University of Phoenix aims to provide personalized support and resources to help students succeed in their academic and professional goals. I personally enjoy my time spent learning with the University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hi Heather, we're thrilled to hear that you're utilizing our resources and Savings Explorer tools! We're happy to hear that you truly feel supported in your program, it means the world to us to see our students soar. Thank you for your review.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Feb. 26, 2025

    I would recommend Mr. Steve ** class to any one of my friends. He was always there to answer any questions or concerns that I might have had with my assignments. He would also explain certain things that was missed or not cleared in the assignment and would ask if there was something that he could help with.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jennifer, we're so glad to hear that you've had such a positive experience with our faculty. Thank you for your recommendation, it means a lot!

    -Leann, Community Manager

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    Customer ServiceOnline & AppEase of Use

    Reviewed Feb. 26, 2025

    I’ve had a great experience so far. The website is easy to navigate & I love that. I recently got invited to join the NSLS & I am excited about it. I can’t wait until I graduate, as I will be the first from my family to graduate college! The communication from the teachers is top tier & clear expectations are set from the beginning.

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    Response from University of Phoenix
    Hi Amber, congratulations on your NSLS nomination! We can see how hard you're working to reach your goals. What an amazing accomplishment it will be to be a first-generation graduate. We're so proud of you, keep up the great work.

    -Leann, Community Manager

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    Customer Service

    Reviewed Feb. 26, 2025

    My overall experience with this school hasn’t been the greatest. I have a chronic illness and was back and forth from the hospital for months, the school did not approve my accommodations although I applied multiple times with no response. I had to keep calling in order to get it approved. Which resulted in a withdrawal and having me pay $465 dollars. I don’t agree with the decision and even asked if I could retake the class at the end of my cycle which was rejected

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    Response from University of Phoenix
    Hi Alexis, this is extremely concerning to us and we'd like to support you as best as we can. Can you please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu so that we can look into this as soon as possible? Thank you.

    -Leann, Community Manager

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    StaffProcess

    Reviewed Feb. 26, 2025

    I was extremely nervous to go back to school. It was intimidating being an older student and out of school for 8 years. Having said that, I have had nothing short of support and guidance through this program. The instructors were responsive and supportive. The classes were accelerated and challenging. I am so excited to graduate and happy with my experience here at UOPX

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    University of Phoenix
    Response from University of Phoenix
    Hi Laura, we're thrilled to hear that you've settled into your educational journey. It can be challenging at first, but we're so glad to hear that you've felt supported. We can't wait to celebrate you and your achievements!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 19, 2025

    I have so far enjoyed being in school. Yes it does get hard with two jobs, family and just life but I'm doing. The only thing I do dislike is the financial aid sections of the calling some of the people as nice but you do get some that just seem a little aggravated your calling. Overall I would and have recommended to people to attend University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hi Trina, we truly appreciate your honest feedback! We're proud of you for balancing school, work, and life. It can get challenging, but you've got this. We're rooting for you!

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 17, 2025

    I am a Phoenix; I started my relationship with Phoenix back in 2010. I have had my rough patches with school but the support that I received gave me that second wind of energy. May 30th, 2015 I received my BAS in Human Service Management and on May 30th, 2025, I will receive my master's in psychology. Thank you for the educational experience.

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    University of Phoenix
    Response from University of Phoenix
    We're so inspired by your educational journey! We're proud of you for working so hard to reach your goals and we're honored to be a part of your success. Congratulations, we're wishing you all the best in your next steps!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 14, 2025

    I appreciate the opportunity to share my experience with the University of Phoenix. Overall, taking courses was a great experience. The structure of the courses, accessibility of materials, and support from instructors contributed to a positive learning environment. However, I did face some challenges along the way. During my coursework, I fell ill and had to take a sabbatical. Unfortunately, I was required to complete my current week before stepping away, which impacted my ability to perform at my usual level and ultimately led to a lower grade. While I understand the need for structure, it was a difficult situation that I wish had more flexibility.

    Additionally, my experience with the Teams portion of the course was disappointing. I was the only active participant on my team, while my peers did not contribute. Despite raising the issue with my instructor, I was informed they could do nothing about it. While I did receive full marks for my participation, the lack of accountability for group work made the experience frustrating. Despite these challenges, I still value my education and appreciate the experience. Thank you for the opportunity to provide feedback.

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    Response from University of Phoenix
    Hi Troy, thank you for sharing your experience. We're glad to hear the course structure and instructor support were helpful. We understand your concerns about flexibility and team dynamics and appreciate your feedback. We're always looking for ways to improve. Wishing you the best in your continued journey!

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 14, 2025

    So far everyone has been extremely helpful. Would not be in school without the support of tech support. The classes hard, but broken down for easier to understand. I take 1 class at a time and use all available resources. Would recommend this school to anyone going back to school.

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    University of Phoenix
    Response from University of Phoenix
    Thank you for sharing your experience! We're thrilled to hear that tech support and resources have been helpful and that you're finding the classes manageable. We truly appreciate your recommendation!

    -Allie, Community Manager

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    StaffProcess

    Reviewed Feb. 14, 2025

    I have been very pleased with the whole process here. Professors and staff have been very helpful and followed up with me consistently. I will recommend UOP to others. Accounting has been very helpful and worked with me whenever I have needed it. I went to UOP over 25 years ago when they had a small campus in Provo Utah. My experience there was the reason I came back to get an MBA.

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    University of Phoenix
    Response from University of Phoenix
    Hi Cary, thanks for sharing your experience! We’re glad to hear the support from faculty and staff has been helpful. We appreciate your recommendation and wish you the best with your MBA!

    -Allie, Community Manager

    Verified purchase

    Reviewed Feb. 14, 2025

    I feel my classes do not challenge me enough. Also I have 35 year experience as a lab analyst. I could probably teach a class. I need this degree so I can move home to Idaho to take care of my mom. I should have had it 30 years ago.

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    University of Phoenix
    Response from University of Phoenix
    Thank you for sharing your feedback. We understand your concerns and appreciate the wealth of experience you bring to the program. If you’d like to discuss ways to better align your coursework with your goals, feel free to reach out to your Academic Counselor. They are here to help support you. If you wish to share more about your experience please email us directly at UOPXSocial@phoenix.edu. Thank you!

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 13, 2025

    My experience so far at the University of Phoenix has been wonderful and life changing for me! I have truly grown as a person and my whole life has changed for the better as well! I would definitely recommend the University of Phoenix to anyone who was interested in getting back into school!

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    University of Phoenix
    Response from University of Phoenix
    We're thrilled to hear that your experience has been so transformative! Thank you for sharing your journey and for recommending us—we appreciate you!

    -Allie, Community Manager

    Verified purchase

    Reviewed Feb. 13, 2025

    I did not enjoy the last class I took due to the biased facilitator named Betti **. I also did not like that certain students only replied to my post to hurry up and beat the clock. It is not positive learning environment for me personally. I've include some examples below.

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    Response from University of Phoenix
    Hi Tierra, thank you for taking the time to leave this review. We’re always looking for ways to improve, and we want all our students to have a positive learning experience. If you'd like to share more, please email us directly at UOPXSocial@phoenix.edu. Thank you!

    -Allie, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 13, 2025

    I am happy that our enrollment representative call us to check in on us. But my representative would call excessively, most of the time I was called someone else's name and he really was not aware of my courses. I think calling once a week is more than enough not daily and even on Sundays, especially bright and early. Other than that my experience with UOP has been great. Other people I have spoken to have been very helpful and have been understanding of my requests.

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    Response from University of Phoenix
    Hi Miriam, we appreciate your feedback and take this seriously. Please send your contact information to UOPXSocial@phoenix.edu so we can direct your concern to the appropriate department. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 13, 2025

    I have been attending the UOPX for a while now and I have to say that I love it here. The instructors are amazing people they help you get through the things that you are having trouble with no matter how many questions you ask there are there to help. And if you still don’t get the gist of the assignment you always have the library or the student help center. So there’s always help when ever you need it.

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    University of Phoenix
    Response from University of Phoenix
    Thank you for sharing your experience! We're thrilled to hear that you’re enjoying your time with us and finding the instructors and support resources helpful. Wishing you all the best in your up coming courses!

    -Allie, Community Manager

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    Customer ServiceStaff

    Reviewed Feb. 13, 2025

    The professor are very polite and transparent and available when you are having trouble, will help you and give you details accordingly to the class, my academic counselor called me about once a week to check on me and tell me how I'm doing in class and keep up the good work and ask if I have any questions

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    University of Phoenix
    Response from University of Phoenix
    Thank you for sharing your experience! We're glad to hear that your instructors and academic counselor have been supportive and helpful. If you ever need anything, we're here to help!

    -Allie, Community Manager

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    Customer ServiceCoverage

    Reviewed Feb. 12, 2025

    This course was not a pleasant experience for me. I was passing the quizzes but not the assessments. The tests were laid out by scenario and you had to answer correctly how you would respond in the scenario and it was preheated by points for whatever your selection was. There are many ways to properly communicate business effectively so it was an unfair scale. Most of the material was irrelevant and none of it covered in the exams. I would better find a way to showcase skills and knowledge within the same topics provided and test on the information gone over than hypotheticals.

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    Response from University of Phoenix
    Hi Taylor, we're disappointed to learn about your experience in your course. If you'd like to share additional details regarding your experience, please send us an email to UOPXSocial@phoenix.edu. We also suggest completing the end of course survey. Thank you for sharing your thoughts with us.

    -Leann, Community Manager

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    Process

    Reviewed Feb. 12, 2025

    The program is decent and for the most part you get what is presented. However, a major part of the pull for this program is the "do it on your own time" messaging that makes it great for those who have full-time jobs. However, there is a decent amount of group work in this program that does not truly allow students to complete work on their own time. The group work did not add value to the class in my opinion but just made it more frustrating. It was also frustrating that it strayed from the flexibility that I was specifically promised when I chose this as my program.

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    Response from University of Phoenix
    Hi Rachel, thank you for sharing your honest feedback with us. We're always looking for ways to improve the student experience. If you'd like to share any additional details, please feel free to do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Reviewed Feb. 12, 2025

    My academic experience so far has been extraordinary; however, my financial help has been less than unremarkable; I had a pretty big surgery yesterday... an external wire fixator’ was attached to my left leg and I'm to be NON WEIGHT BEARING for the next six months... I had to borrow money from people to buy a wheelchair (that’s embarrassing!) because my grant hasn’t been sent to me; I don’t understand the hold-up.

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    Response from University of Phoenix
    Hi Shannon, we're extremely concerned to hear this, we're wishing you a speedy recovery and sending our positive thoughts your way. We'd like to help offer support in any way that we can. Please send us an email with you contact information to UOPXSocial@phoenix.edu so that we can look into this for you. Thank you.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Feb. 12, 2025

    Finance office is a joke. Melissa ** is the only one in that office that is any good. The school pisses people off and don't like what the students say at that point. The guy Rickey only calls it emails when the school wants something. I have had nothing but trouble from day one. If I didn't truly want this degree I would have already dropped.

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    University of Phoenix
    Response from University of Phoenix
    Hi Quinn, this is extremely concerning and we'd like to look into this for you. Please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 12, 2025

    I like most things however the one class every 5 weeks is not challenging. I would love to take multiple classes at one time. I just think that there needs to be something more stimulating. Also maybe offer something where you can test out of certain subjects. That would be wonderful. I love everything else though. Thank you so much for taking the time to ask.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jessica, thank you for your feedback! Please work with your Academic Counselor and finance department to discuss doubling up on classes or utilizing alternative credit options to potentially save time and money on your program. We hope this helps! We appreciate your review.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    My experience at UOP was very very good, the instructors I had were awesome. The different resources that they offer us as students were amazing. Everything was so excellent that I will be returning in April to get a degree in Bachelors of Science in Health Administration. So I am very excited about that.

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    Response from University of Phoenix
    We're thrilled to have you in our Phoenix family, Jovita! We're excited to welcome you back in April to support you in continuing your educational journey. You've got this!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    The classes need to be more understanding for lame person. Instructor should have video explaining and have optional textbook. Online book should be printable. Some classes should be longer than 5 weeks. Programming should be taught from the beginning and use what mostly likely use in the field. Need offer more tutoring and easy way for people to get mentorship.

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    Response from University of Phoenix
    Hi Karl, we truly appreciate you taking the time to provide your honest feedback. We'd like to learn more about your experience. Please feel free to send us an email with additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann Community Manager

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    Online & AppStaffProcess

    Reviewed Feb. 12, 2025

    The application process was easy and the student support services were very friendly and helpful with all my questions. The professors genuinely want to see students succeed and provide great feedback to make that happen. Even the financial aid office reached out to make sure that I understood the process. Every point of contact wants to ensure the best experience for the student.

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    University of Phoenix
    Response from University of Phoenix
    Hi Victoria, we're glad that you feel this way. We truly want to support our students in reaching their goals. We're happy to help! Thank you for taking the time to provide us with feedback.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    This school has been very great and understanding and extremely helpful. I was struggling for a bit and instead of knocking me down, they were kind and patient enough to help me figure things out and get back on track for my success. I wish I knew about this school sooner in life.

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    Response from University of Phoenix
    Hi Isaac, we're always here to offer support when you need it. We're glad to hear things are looking up and moving forward for you. You've got this!

    -Leann, Community Manager

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    StaffProcess

    Reviewed Feb. 12, 2025

    The Public Health program has been nothing short of amazing. Dr. ** and her entire team provide amazing feedback and constructive help. Ms. **, Dr. **, Mr. **, and Dr. ** work collectively to ensure students understand all concepts of public and community health. I am glad I chose to come back to UoP to pursue my graduate degree.

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    Response from University of Phoenix
    Hi David, thank you so much for taking the time to leave your feedback regarding your instructor. We're thrilled to hear that you felt supported in your program and that you feel welcomed in the Phoenix community!

    -Leann, Community Manager

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    Customer ServiceInstallation & SetupPunctuality & SpeedProcess

    Reviewed Feb. 12, 2025

    Easy to follow and the instructor was always available to answer any questions. A couple of times I needed some assistance with submitting an assignment and the instructor got back to me quickly and guided me through the process. Her instructions were clear and easy to follow. I was able to submit my assignment on time and received full credit.

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    University of Phoenix
    Response from University of Phoenix
    Hi Christie, we're happy to hear that your instructor was so supportive. Please don't hesitate to reach out if you need anything, we're here for you!

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 12, 2025

    My great experience attending classes with UOP is marvelous. It has been a blessing great opportunity for me to continue my education. I want to thanks UOP for giving me this chance to show myself improve that I can earn my master as well maintain good grades. I’m enjoying the professors as well the classmates in different courses.

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    University of Phoenix
    Response from University of Phoenix
    Hi Tiffany, we're inspired by your hard work and determination to achieve your goals! Keep soaring, you're doing great. Thanks for the review!

    -Leann, Community Manager

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    Customer ServiceStaffProcess

    Reviewed Feb. 12, 2025

    It’s been overall a great experience earning two degrees with University of Phoenix. You do have some teachers who are unnecessarily extremely strict in requirements and refuse to give you 100% but other times, you have great teachers who are more than willing to help with any and all questions. This can’t be avoided wherever you go but I will say, the University excels in communication and makes sure you have all the resources necessary for school and to be successful. I love the flexibility that’s allowed in the program as a single mom with a full time job in school full time as well. Many other schools do not give any flexibility in their programs and this worked best for my life and will benefit many other people to come!

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    University of Phoenix
    Response from University of Phoenix
    Hi Brianna, we're more than happy to support you in reaching your goals. We understand how important flexibility is for success. Thank you so much for taking the time to let us know how we're doing. It means so much to us!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2025

    Being a young mom and pursuing a college education is a challenge, but this university has given me a renewed sense of purpose. From the moment I enrolled, I felt supported and valued, even as an online student living states away. The sense of belonging this school provides is incredible—I don’t feel like just a number; I feel like a true member of the community. The professors and support staff have gone above and beyond to make learning accessible, flexible, and engaging, allowing me to balance my education with motherhood. The encouragement and resources available have reassured me that my dreams are not only valid but achievable. Every class, every interaction reminds me why I started this journey, and I no longer feel alone in it. This school has made the impossible feel possible, and for that, I will always be grateful.

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    University of Phoenix
    Response from University of Phoenix
    Alyssa, we admire all of the hard work and dedication that you're putting in to further your education for yourself and your family. We're so proud of you and know that you'll do an amazing job as you finish out your program. Keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 12, 2025

    I earned both my bachelor’s and master’s degrees from the University of Phoenix, and my experience was highly rewarding. The flexible, online learning environment allowed me to balance my education with my professional and personal responsibilities. The courses were structured to encourage real-world application, making the learning experience both practical and engaging. The faculty, many of whom were industry professionals, provided valuable insights and support throughout my academic journey. Additionally, the collaborative learning model fostered meaningful discussions with classmates from diverse backgrounds, enriching my perspective. Overall, my time at the University of Phoenix equipped me with essential skills, knowledge, and confidence to advance in my career.

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    University of Phoenix
    Response from University of Phoenix
    Adrianne, we're thrilled to learn that you've had a wonderful experience from the instructors, to the content, and application. We're wishing you all the best as you move forward and achieve your goals. You've got this!

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2025

    Great school with fabulous instructors. Love the short 5 week classes and the accommodations that I'm granted. Would definitely recommend to show who wants to further their education. Always a joy to attend class and be able to do it on my time. Would like to see different electives available.

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    University of Phoenix
    Response from University of Phoenix
    Hi Melissa, we're thrilled to know that you're enjoying your overall experience! Please feel free to contact your Academic Counselor regarding switching out your electives. We're wishing you all the best in your program!

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 12, 2025

    I wanted to change my program major after completion of the first 2 classes I took and was told to set up a payment plan and I did. I was told I would be able to as soon as I did that then after I did that my financial aid came In And was applied to several classes I won’t be taking due to my program change. I feel like my money is being stolen.

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    Response from University of Phoenix
    Hi Victoriana, we're concerned to learn about your experience and we'd like to look into this further. Can you please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Feb. 9, 2025

    Attending UOP was a very rewarding experience! I had professional instructors, who were fair & very helpful. I acquired a degree in an area I was originally not familiar with. But the professors taught well & were knowledgeable in their field. It helped me learn a lot about an area I was previously intimidated with.

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    University of Phoenix
    Response from University of Phoenix
    We're thrilled to hear about your overall positive student experience. Thank you so much, Sonya!

    -Leann, Community Manager

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    StaffProcess

    Reviewed Feb. 4, 2025

    Overall, the program is solid, and the professors are great. I wish more would be done to help us get internships. The career center and online networking system are there, but they aren't the assets that I was hoping for. The UoP network is massive, but that also makes it impersonal for online students. I think adding an internship option would take this program to the next level.

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    University of Phoenix
    Response from University of Phoenix
    Hi Brigette, thank you for your honest feedback. We're always finding ways for our students to stay connected. We host monthly study sessions for our students to learn, motivate, and grow together. Our next one is February 20th, we hope you'll join us: Facebook.com/events/1487839885241496/?active_tab=discussion. We hope to improve the student experience for you moving forward. Please feel free to email us with any additional details you'd like to share at UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 4, 2025

    My experience so far has been positive, thought-provoking and supportive. I enjoy the feeling of taking steps to reach my goals with the assistance of my faculty members, peers, and family. I am growing and learning so much throughout my courses and my confidence has enhanced. I am learning how navigate life's changes and accepting the challenges that come with it.

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    University of Phoenix
    Response from University of Phoenix
    This is incredible news to hear, Krystal. We're proud to learn that you're enjoying your program and progressing towards reaching your goals with our support. We're wishing you all the best as you continue to soar!

    -Leann, Community Manager

    Verified purchase

    Reviewed Feb. 1, 2025

    This is a class that is great for everyone to take. It helps make you aware of what is recommended to maintain a healthy diet. This course also helps awareness of issues throughout our country and world. By having this course in the beginning of your studies, you are able to start becoming more familiar with course expectations at the UofP.

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    Response from University of Phoenix
    Hi Karen, we're so happy to learn about your positive experience in your course! Keep up the good work.

    -Leann, Community Manager

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    StaffProcess

    Reviewed Jan. 31, 2025

    The program has been excellent and very applicable to my professional and personal lives. The professors are very responsive, helpful, and understanding of working professionals and how school and work affect each other! There's a lot of resources that are beyond that of a traditional university such as check ins from advisors, career development both in the program and after, and the fact that a lot of employers are partner to give tuition discounts. I would definitely recommend anyone to try a UoP program!

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    Response from University of Phoenix
    Hi Martin, we're thrilled that you're utilizing our resources to support your educational and professional goals. We're wishing you well in your next chapter, we know you're going to do great! Thank you for your recommendation, we appreciate it.

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 30, 2025

    UOP helped me get my bachelor's degree and now my MBA all while working 50+ hours a week. You shouldn't be forced to do hybrid or on campus to better yourself. Working professionals need online in order to get their degrees. The ways of old are done and online only options should be at every university. Thank you UOP.

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    Response from University of Phoenix
    Hi James, we're thrilled to hear that you've felt supported throughout your journey. We understand how important flexibility is for our students. Thank you for sharing how we've made an impact on your education.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Jan. 30, 2025

    The academic advisor was very rude and matter of fact. The school continues to disappoint me and I will be glad to part ways. I would not recommend to anyone. I would like to discuss this matter further with an academic supervisor. I can be reached at ** any day or time.

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    Response from University of Phoenix
    Hello LaTease, we're extremely concerned to learn about your experience and we'd like to support you by getting you over to an Academic Counseling Manager. Can you please send us an email to UOPXSocial@phoenix.edu with your contact information and any additional details? Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2025

    My experience is exceptional. I have a great support team at the UoP. I would gladly recommend this University. This is my third degree at the University of Phoenix. The course is meeting my day to day work experiences. The faculty and staff ensure that they respond to all my need in a timely manner and the guidelines for the classes although can be challenging, helps me to learn at a higher standard that I appreciates.

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    University of Phoenix
    Response from University of Phoenix
    A 3x Phoenix!? Look at you go! We're proud of you and your progress and we're happy to support you in your full educational journey. Thank you, Adassa!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 30, 2025

    I'm currently getting an associate's degree in criminal justice. I decided to go back to school after my first career ended due to injury. I have been learning so much and the course curriculum helps you stay on track and on a schedule. This school makes sure that they do NOT set you up for failure.

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    Response from University of Phoenix
    Hi Cheryl, thank you for taking the time to leave us a review. We're proud to know that you're having a positive experience in your program!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I would recommend the University of Phoenix to anyone that is seeking an initial teacher certification. My experience with the college has been awesome. Further, I feel fully prepared to take on the role of classroom teacher. The instructors are knowledgeable in my field. Ashly ** and Tsega were amazing in assisting me with any needs that I expressed.

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    Response from University of Phoenix
    Hi Kenneth, we're thrilled to learn that you've had such a positive experience. We're wishing you all the best in your next steps. We know you're going to make such a positive impact on your community. Congratulations!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I have enjoyed learning about all of the different subjects like finance, computer science and writing. The instructors, staff and support are great and always helpful and fair. I also like that University of Phoenix is a nationally accredited school, it makes my future degree worth more because I can use it anywhere in the U.S.

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    Response from University of Phoenix
    Hi Christopher, thank you for your feedback! We're happy to learn about your overall positive experience. We're wishing you all the best in your journey!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I've had a great experience at the University of Phoenix. I highly recommend the university to friends or family looking to expand their education. The instructors are very hands-on and helpful with questions and concerns. I also felt a lot of support from other university employees when I applied for my MPH and while working out my field experience.

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    Response from University of Phoenix
    Hi Mary, we truly want our students to succeed and reach their goals. We're happy to learn that you feel this way. Thank you for your recommendation!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    I am getting my degree in cyber security, I have enjoyed each course and I am extremely pleased with the support that I am receiving. I would definitely recommend to anyone to attend the university. I will continue on to achieve my bachelor's degree. They have made it so easy to get each course done and to make it easy to follow.

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    Response from University of Phoenix
    Hi Nancy, we're thrilled to learn that you're interested in continuing your education with us! We love having you in our Phoenix family.

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    I really have enjoyed this course, it has taught me so much that I didn't know about disease. I recommend any student to take a course in health and disease to learn about the different diseases and their symptoms. Getting my degree in Health administration teaches me a lot to know about the field.

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    Response from University of Phoenix
    Hi, Marilyn! We're so glad that you're learning a lot and applying your skills and knowledge. Keep up the great work!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    I’ve loved attending University of Phoenix but I’ve been really irritated since I was told I had to turn in my high school diploma, even though I was already enrolled in classes and now it’s been turned in & I’m still waiting because my account is on hold and I currently do not have an upcoming class.

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    Response from University of Phoenix
    Hi Kiasha, we're disappointed to learn about your experience and we'd like to offer support where we can. Please send us an email to UOPXSocial@phoenix.edu with your contact information and additional details so that we can send this to the appropriate department to assist. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Jan. 29, 2025

    I found the University of Phoenix to be a very excellent and sociable university. I am proud to be associated with this university. It has given me a different outlook on life. Being 69 years old, I thought it would be impossible but the university made it possible for me to understand and take pride in who I am as a student. My academic counselor, Keegan has been exceptional as well as the other professionals. Thank you for giving me the opportunity to excel to a higher level in education. God bless the University of Phoenix. I look forward to my graduation in June, 2025.

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    Response from University of Phoenix
    Hi Jacqueline, we're proud to know that you've had such a positive experience with our staff and specifically, Kegan. We will be sure to pass on your kudos! Age is just a number, we're proud of you for following your goals. Keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    My experience of my journey with my online schooling has been satisfying because I had doubt navigating, because I wasn't computer savvy, now I can say that this experience has taught me to never doubting myself and stay determine to keep moving forward. I'm happy that I started and never gave up on myself because all I have myself is myself

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    Response from University of Phoenix
    Hi, Christina. We're so happy to hear that you believed in yourself and followed through to reach your goals! This is what it takes to learn and grow. We're proud of you, keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    I have learned a lot in this course. I first earned a bachelor's degree and got a job as an online tutor. Now, I am developing a course in English as a Foreign Language (TEFL). The principles and practices I am learning in my final class will be implemented in my TEFL course. Thank You University of Phoenix

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    Response from University of Phoenix
    Derreck, we're thrilled to see that your hard work has truly paid off. We know you're going to make such a positive impact in your next steps. We'd love to learn more about you and your journey. If you're interested in sharing more, please send us an email with your contact information to UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    I’m pleased with my education and take full responsibility for my actions. As a working adult, I have been able to make the necessary adjustments to invest time in my education. The University of Phoenix has supported my efforts to advance my career path. For that, I am eternally grateful.

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    Response from University of Phoenix
    Carlette, we're so proud of you for your hard work and dedication. Time management is the key to success. Keep up the great work!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    My experience with the University of Phoenix has been nothing short of amazing. As a first-time college student, I chose to pursue a Bachelor’s degree instead of an Associate’s, and I have no regrets. The support from instructors and academic advisors has played a crucial role in my success, helping me maintain a 3.88 GPA. Every instructor has been dedicated, providing valuable feedback and guidance that have helped me grow academically and professionally.

    The flexibility of the online platform has allowed me to balance my education with my career, making it possible to achieve my goals without feeling overwhelmed. The coursework is engaging, and the instructors truly care about student success. Their encouragement has given me the confidence to push forward and excel in my studies.

    I highly recommend the University of Phoenix to anyone considering higher education. The commitment of the faculty and staff to student success is evident in every aspect of the program. If you are looking for a university that provides strong academic support, flexibility, and a structured learning environment, this is the place to be. My experience has been rewarding, and I look forward to continuing my journey toward earning my degree.

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    Response from University of Phoenix
    Hi Princella, we are blown away by your feedback! Thank you so much for taking the time to detail your positive student experience. We're thrilled to hear that you've done exceptional in your program! Our faculty and staff are proud to support you in reaching your goals. We're wishing you all the best in your next steps! Keep soaring.

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    My experience working towards both my Bachelor's and Master's has been phenomenal. The staff were extremely helpful and put my mind at ease when I had self-doubt that I could do this. Being able to do my courses completely online has made it an attainable goal for working parents such as myself. If it wasn't for the flexibility in scheduling, accessibility to resources, opportunity for personalized learning, I could not be where I am today, just months away from earning my Master's. I am so grateful for the opportunity to go through this journey and I would encourage any working parent/individual to do it.

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    Response from University of Phoenix
    Hi Connie, we're so thrilled to hear that your programs went smoothly for you! We understand how important flexibility and balance are when choosing a school that's right for you. Thank you so much for your incredible feedback. We appreciate you!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    I can say that I'm so glad with the choice that I made to try again at the University of Phoenix, like it's been nothing but a dream come true to be able to go back to school and do nothing but continue to move my feet forward for the next big adventure with getting a degree.

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    Response from University of Phoenix
    Hi Mariah, we're so proud of you and your hard work and progress. It makes us smile to know that you feel that you made the right choice. Thank you!

    -Leann, Community Manager

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    Ease of Use

    Reviewed Jan. 29, 2025

    I have had an absolute wonderful experience with the university, I feel like I’ve come pretty far in my degree and I look forward to moving forward. It’s been pretty easy to navigate and work through. The course material is relevant to real-world situations. I apply a lot of what I’m taught in the real world.

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    Response from University of Phoenix
    Hi Tressie, thank you for leaving us a review! We're thrilled to hear about your overall positive experience. Keep up the great work in your program and congrats on your progress!

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 29, 2025

    I feel that there were some teachers that just did not care when you asked for help. I also feel that group projects are something that should not be a part of any of it. Students just don’t understand that you must work together. There needs to be a better way to communicate.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jamie, thank you for leaving us your feedback, it helps us to improve the student experience. Our faculty truly want to see our students reach their goals. We'd like to learn more about your experience. If you're interested in sharing more details, please send us an email to UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    StaffEase of Use

    Reviewed Jan. 29, 2025

    My experience with this university thus far as been extremely positive. Their dedicated staff are always willing to help and give advice. The courses are transparent and easy to navigate through. Everyone has been extremely friendly and willing to support you on your educational journey. I would highly encourage anyone who is thinking about going back to college, to call University of Phoenix and see what programs and resources they have available for you.

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    Response from University of Phoenix
    Hi Robert, thank you so much for your wonderful review! Our faculty and staff truly want to see our students succeed. We appreciate you taking the time to recommend us. Keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    I have seriously enjoyed this course and the Phoenix online platform. I plan to be a college teacher, and I believe this course has helped me achieve that goal.

    The classes are well structured, and the Professors are very helpful. I would recommend this course to others and any Phoenix course.

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    University of Phoenix
    Response from University of Phoenix
    Hi Daniel, we truly appreciate your recommendation. We know that you're going to make such a positive impact in your next steps. Congratulations on your progress and thank you for your feedback!

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 29, 2025

    The teacher, professors are great at what they do. The discussion post, and essays, PowerPoints are great learning tool. The only issue is that the process of conferring the degree and receiving the diploma in 45 days, should be shortened. The other recommendation is that all teachers and professors should be following the same guidelines, for example when completing modules, they should be due on Monday, and Not Saturdays. I believe it is a great university, that my daughter attends, and high school son will also be attending.

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    Response from University of Phoenix
    Hi Richard, thank you so much for leaving your honest feedback! We're so glad to hear that you'll have a family of Phoenixes! We're thrilled to support you all in your educational journeys. If you'd like to rush the diploma process, please contact your Academic Counselor for additional details. Thank you!

    -Leann, Community Manager

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    Contract & TermsStaff

    Reviewed Jan. 29, 2025

    I live in a state with only one agreement with UOP to participate. At this time, it has been extremely difficult to find an organization that will volunteer time to accomplish this. Prospective advisors feel that the time they need to put into my project takes too much time away from their work.

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    Response from University of Phoenix
    Hello Robin, we appreciate you taking the time to share your feedback with us. We'd like to do what we can to support you. Please contact us at UOPXSocial@phoenix.edu with additional details or your Academic Counselor directly for further support. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 15, 2025

    I had a great and amazing experience. The faculty to the representatives were so resourceful and never lead me the wrong direction. I ended up with a 3.96 GPA. The resources are out there for any possible challenges you may encounter or have. Do not give up. The sky is the limit.

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    Response from University of Phoenix
    What an amazing GPA, Amanda! Congratulations on all of your hard work and dedication. We're so proud of you!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed Jan. 15, 2025

    The University of Phoenix was phenomenal at helping me tackle the challenges of being a full-time worker and a degree seeker. The staff was always very responsive and that assisted me in achieving my goal. If I decide to seek my Master's degree, without a doubt I will be going to UOPX!

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    University of Phoenix
    Response from University of Phoenix
    Hi Mark, we're more than thrilled to hear about your positive experience! We understand that balance and flexibility is important, we're glad that you've felt supported in your program. Wishing you well in your next steps, you've got this!

    -Leann, Community Manager

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    StaffProcess

    Reviewed Jan. 15, 2025

    Having one class at a time was helpful when it came time to do school work and work a full time job. Most of the professors were helpful in wanting you to excel in the program, but there were a few that I felt were not up to par. Online college is difficult no matter where you go - but this university had different ways to help you when it was needed. My only complaint with the university is not having more professors available to teach classes. I had one professor that I was not able to work with, and in order to change to a different one I would have had to change my whole schedule which would have impacted my financial aid.

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    University of Phoenix
    Response from University of Phoenix
    Hi Devon, we appreciate your review and your honest feedback. We're always looking for ways to improve the student experience. Our faculty and staff truly want our students to succeed. We appreciate you taking the time to leave us your thoughts.

    -Leann, Community Manager

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    Reviewed Dec. 30, 2024

    I suppose University of Phoenix is a good school, if you wish to continue education in your current field, or the degree you're looking for is business related. If you're pursuing a Human Services or teaching degree, make sure it will be recognized in the state where you wish to work. Also be aware of more time being added on, before you can graduate. Due to my age at the time I attended, my concern was graduating at such an advanced age that getting a job would be more challenging. Not a good recipe if I would have to pay off student loans, in the process.

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    University of Phoenix
    Response from University of Phoenix
    Hello Jackie, thank you for your honest review. It helps us to improve the student experience. Don't forget that students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can search for jobs, network with business professionals, and work on your resume or cover letter. For personalized assistance, you can even set up an appointment with one of our Career Advisors for 1:1 support. We hope this helps. Please feel free to send us an email at UOPXSocial@phoenix.edu with any additional details.

    -Leann, Community Manager

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    Customer Service

    Reviewed Dec. 25, 2024

    I started my first class on November 19th in business administration. I have been told I should get my financial aid reward letter after I post on the fourth week. Here it is my class ends today. They tell me when I call, I haven't been officially evaluated yet I got to wait. I need my excess funds, and I am going to call every day if I got to.

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    University of Phoenix
    Response from University of Phoenix
    Hello, we're concerned to learn about your experience. We'd like to do what we can to support you moving forward. Please send us an email with your contact information UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Customer ServiceStaff

    Reviewed Dec. 17, 2024

    When I first started at Phoenix, it was a great school, and I loved everything about it. I was able to obtain an Associate’s, Bachelor’s, and Master’s degree. However, the school I once enjoyed became one I absolutely dreaded. Being just three days away from completion, I received a call informing me of an outstanding balance — despite my account indicating a balance of $0.00 throughout the entire year. I am beyond disgusted with this school and the headache I experienced at what I thought would be a joyous moment for me. This entire situation completely changed my outlook on the school. The financial aid process has been nothing short of horrible.

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    Response from University of Phoenix
    Hi Alecia, we're extremely concerned to hear about your experience and we'd like to do what we can to support you. Please send us an email to UOPXSocial@phoenix.edu with your contact information right away. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Dec. 11, 2024

    I have made the decision to further my education by pursuing a doctorate degree. However, the enrollment process has been challenging, with considerable confusion and frequent miscommunication. As a result, I am considering contacting the institution to request a change in my enrollment counselor to ensure a more efficient and seamless experience moving forward.

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    University of Phoenix
    Response from University of Phoenix
    Hi Cassie, we're concerned to learn this and we'd like to do what we can to support you moving forward. Please contact us at UOPXSocial@phoenix.edu with your contact information so that we can follow up with you directly and notify the department of next steps. Thank you.

    -Leann, Community Manager

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    Reviewed Nov. 28, 2024

    I started classes October 15, 2024 and supposed to got my refund October 24, 2024 and they keep telling me that I have excess funds but they are taking the disbursement one class at a time. You can see they have already taken my Pell and some loan but won't send me my refund. This school is becoming more and more sketchy to me. I just want to go to school without someone holding my money.

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    Response from University of Phoenix
    Hi Yasmeen, we're concerned to learn about your experience and we'd like to support you in your next steps. Please send us an email to UOPXSocial@phoenix.edu with your contact information so that we can have the proper department reach out and assist. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Nov. 25, 2024

    My educational experience was great. Now that I have graduated, I am struggling to obtain a position where I can utilize my degree. This is frustrating as I have the experience and now the education to move up. I have been unable to find any UOP assistance that is offered in this area.

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    University of Phoenix
    Response from University of Phoenix
    Hi Angela, congratulations on the completion of your program! Students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can search for jobs, network with business professionals, and work on your resume or cover letter. For personalized assistance, you can even set up an appointment with one of our Career Advisors for 1:1 support. We hope this helps!

    -Leann, Community Manager

    Customer ServiceStaff

    Reviewed Nov. 21, 2024

    UOP Academic counselors use internal jargon while communicating with students. Which actually translates to being insensitive and passively rude with students who have to use LOA’s or wish to transfer to a more suitable institution. I started my LOA at the end of a semester. Am being denied my 180 LOA limit. The Advisor withdrew me from the school at 140 days. After extensive conversations with finance, academic counselors. I have been locked out of my student portal to verify if I went beyond my LOA limits, how to withdraw. In the meantime I’m in withdraw status while scheduled for a new semester so that some of my grant funding can be held by the University. When asking to speak to a manager or even the President of the University or to be sent email correspondences, they are not sent.

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    Response from University of Phoenix
    Hello Nicole, we're very concerned to learn about your experience on the finance end of your account. We've asked the department to follow up with you to discuss next steps and provide clarity. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 13, 2024

    I am very please with this university. I most like the tools and resources that are readily available to students. I also like how every assignment is carefully written out in a step by step format. All learning activities are easy to follow and study. My only issue would be the timeliness in which instructors respond to messages. I wish they could be more prompt but I do understand that everyone has different workloads and obligations. Overall would refer to a friend!

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    Response from University of Phoenix
    Hi Shaniqua, we're thrilled to hear about your overall positive experience and we appreciate your honest feedback. We always want to see our students succeed, we're proud of all your hard work and achievements. Keep soaring!

    -Leann, Community Manager

    Verified purchase

    Reviewed Nov. 13, 2024

    I was very apprehensive, going back to school, but when I finally did it, and I chose University of Phoenix. Speaking to just about everybody from my academic counselors to financial to tech support, even the teachers I felt heard and listened to, and I'm so happy I went back, got my BS in Environmental Sciences.

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    Response from University of Phoenix
    Cara, thank you so much for taking the time to leave us a review and let us know how we're doing. Our faculty and staff truly want to see our students reach their goals. We're glad you felt supported!

    -Leann, Community Manager

    Installation & SetupSales & Marketing

    Reviewed Nov. 13, 2024

    I am taking an Advance Software Programming Certificate with the University of Phoenix. I can honestly say I have learned NOTHING. I signed up with this college to update my skills so I can return to doing software tech support. The classes are completely outdated. Following the instructions is impossible because the versions of software they are using to teach on are no longer supported. Extremely disappointed and a real scam!

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    Response from University of Phoenix
    Hi Lisa, this is very concerning to us and we take this seriously. Please send us an email with additional details to UOPXSocial@phoenix.edu. Additionally, if you're having issues accessing the content, please contact our Technical Support team at: 1-877-832-4867. Thank you.

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 8, 2024

    I have been enrolled in UOPX and I am almost finished with the program. Well I was told that hey you can get Pell now, I am 4 classes away from being done so I ask about only to have to put in these so called ticket that's suppose to take five days. Well that went on for about three weeks. Finally got it issued then I get told it's going to disburse in 3 day. Okay cool only to get hit with it's going to be late. Okay no problem. Then the days passed and I get an alert. Something is wrong with Pell. It's going to be delayed.

    Now I'm mad. It's like they are not trying to give it to me. I call and am on hold for 1 hr. Yes I waited. Get an answer. Okay another ticket theeennn I get cancelled notices for the pell all of it so I call and they have to put in another thicket to see why. This is really scamish I'm fed up with. I have been nothing but patient with I keep getting all these runaround excuses all this to say I use my veteran's benefits to make sure school is paid so why can get I get the same courtesy. I depend on soe off this money and have been struggling really bad due to their lack of effort to help and then the chat people are so rude. A lot of the time the phone people are clueless. A lot never on same page as chat. I'm just really frustrated. I want to tell people to come to the school and give it a good rating but why if I'm having these problem. I don't want to curse them. Just please do better. People actually do need things.

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    Response from University of Phoenix
    Hello Robert, we're concerned to learn about your experience regarding the financial side of your account. We've reached out to the department to contact you directly. We hope we can make this better and a more positive ending to your experience with us. Congratulations to you on your progress. Please don't hesitate to reach out with any additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Oct. 17, 2024

    The classes are qualified to prepare for an occupation that best fit a student. Those are study guides that increase long-term relationships in the work fields from University of Phoenix lessons as an alumni. Toward it correspondence of each other informations to experience specialized differences within an easier way in today's educational revolutionary changes.

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    Response from University of Phoenix
    Hi Albert, we're thrilled to see that you've felt prepared and qualified to head into your next chapter post-grad! Our skills-aligned learning courses are tailored towards career-relevant knowledge to support you with your goals. We appreciate your review, and we're wishing you all the best!

    -Leann, Community Manager

    Punctuality & Speed

    Reviewed Oct. 10, 2024

    This school never told me when I could drop without having financial responsibility. All they want is your money. I was changing programs and they were still trying to get me to pay a 500 balance because I posted as they kept advising to do. Don't go here!!! Glad I found out the hard way early on.

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    Response from University of Phoenix
    Hi Corrida, this is very concerning to us and we'd like to look into this for you. Please send us an email to UOPXSocial@phoenix.edu with your contact information so that we can review your concerns. Thank you.

    -Leann, Community Manager

    Brian increased rating by 4 stars.
    After a positive interaction with University of Phoenix, Brian increased their star rating on Oct. 8, 2024.

    Updated review: Oct. 8, 2024

    Issue has been resolved.

    Original Review: Oct. 8, 2024

    Scam school that will invent charges even if you haven't attended in almost a year. And will destroy your credit score even if you pay. They are so beyond terrible, and they are just a degree mill. Stay away!

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    Response from University of Phoenix
    Hello Brian, we find these claims extremely concerning and we'd like to look into this for you. Please send us an email with your contact information to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    StaffProcess

    Reviewed Sept. 30, 2024

    While attending the UOPX to earn my Associate of Arts degree I rate the university 5 stars for my overall experience. From the beginning to the end every staff member I spoke with was so friendly and helpful. They made every step of my journey seem easy. The support and dedication they give to the students attending the university is incredible. If and when there was a time I doubted myself and wasn't sure if I'd complete my program there was a faculty member that reassured me that I could do it. Now I'm about to start my next degree and program and I've received the exact same friendliness and helpfulness as before. I'm extremely excited to see what this next chapter has in store for me! Thank you University of Phoenix for being by my side during one of the greatest achievements of my life!

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    Response from University of Phoenix
    Sarah, this made our day to see! We're thrilled to hear about your overall positive experience with our staff and programs. We're wishing you all the best in your next steps, we know you'll do great! Thank you for taking the time to let us know how we're doing.

    -Leann, Community Manager

    Process

    Reviewed Sept. 19, 2024

    The whole process was sketchy and too many to list. I tried to power through it until I was done with everything but they continued making up obstacles and dragging my process, stating that "I have time." Sounds like a bunch of psychopaths that fake the niceness but get a kick out of messing with potential students. I'm still confused by the whole thing and she didn't want to hear it or explain: she just wanted me to deal with it despite I was already letting many things slide. I suggest requesting another enrollment advisor if this happens to you and for some reason want to consider it. But she might pretend to be the manager so you feel stuck with her. This is just one of the many red flags.

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    Response from University of Phoenix
    Hi Zullay, we're extremely concerned to learn about your experience. We'd like to help offer support where we can. Please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. We appreciate your patience. Thank you.

    -Leann, Community Manager

    Customer ServicePriceStaff

    Reviewed Sept. 13, 2024

    I enrolled at UOfPHX with the hopes of restarting my education. What I found out on the first day of class was that the book they wanted us to use for class was nowhere to be found and when I asked everybody I could think of where to find the book they told me to call technical support and said, "Well watch this YouTube video and it will give you all the answers you need." Not one person helped me. I made the decision after I posted in class A welcome hello before the class even officially started which wasn't worth any points and I withdrew from the class either that day or the very next day when I couldn't get it answer about the online book they wanted us to use.

    I got an email from Financial Services last week telling me that I had an $1,100 balance for an entire semester of class that I was not attending and I just got another email that stated that I owe them over $400 for the week's worth of class that I didn't attend and if I didn't pay it they were going to put it in collections. Even though I was awarded a Pell Grant which I told them to take the money from there because it was still in my financial aid. If this school wants to charge me $400 for a week of class that I didn't attend and $1,100 for an entire semester that I certainly not attending or 5 weeks worth of classes it is got to be the most corrupt University I have ever heard of. My suggestion is to not enroll here.

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    Response from University of Phoenix
    Hi Wendy, we're concerned to learn about your experience. Please send us an email directly to UOPXSocial@phoenix.edu with your contact information so that we can look into this for you. Thank you.

    -Leann, Community Manager

    Reviewed Sept. 11, 2024

    I just drop out today. I was supposed to get almost 3000 dollars in my refund. Due to a failure grade I only 200 bucks then they add another class so they screw my financial aid up. Basically you have to pass to get your money. I recommend don't nobody go to this school.

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    Response from University of Phoenix
    Hi Randall, we're concerned and want to learn more about your situation. Please feel free to send us an email to UOPXSocial@phoenix.edu with your contact information so that we can look into this for you. Thank you.

    -Leann, Community Manager

    Customer ServiceContract & TermsPunctuality & SpeedStaffProcess

    Reviewed Sept. 5, 2024

    Customer service and student support has drastically gone down the drain and I am concerned it may have something to do with the merge into University of Idaho I was warned about before. I satisfactorily completed my Bachelors in 2022 and was very much supported and the staff did a wonderful job making sure academics, finance, and myself remained on the same page. Well, 2023 I began my Masters and it’s been a horrible experience. Staff is far from supportive, doesn’t call you or email you when they schedule to do so and I am finding they are continually telling different stories and I do not trust their judgment or counsel.

    I am not supported and no one has answers when I reach out. I have found out that decisions are being made on my behalf and when asked for telephone transcripts of calls in which I gave consent I am given the run around. My graduation date continues to be pushed back and my classes are being offered every 2 months, and they unenroll you for the time period, until the next course begins.

    When enrolling in the program, the terms informed each class would be 6 weeks in which I’ve already taken 4, 8-week courses instead and staff informed that additional weeks would be added if professors needed to distribute additional class work and resources. Not ok, but I sucked it up because completing this program is an important goal for me. However, this is not the program details I consented to and the staff doesn’t seem to care and it’s very much frustrating and overwhelming. I would have never continued my education with Phoenix if I knew the program values and principles wouldn’t remain the same. I see the other reviews regarding financial aid. This is also true.

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    Response from University of Phoenix
    Hi Gail, this is concerning to us and we'd like to offer support where we can. We'll be reaching out to our team to follow up with you and establish a contact plan that will work best. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Customer ServiceSales & Marketing

    Reviewed Aug. 28, 2024

    This school is a scam. They act like they’re trying to work with you and all they wanna do is to get you enrolled and give runaround take forever to review your documents that you sent and nobody answers the phone. Stay away from the school.

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    University of Phoenix
    Response from University of Phoenix
    Hello, we find this concerning and want to look into this further. Please send us an email at UOPXSocial@phoenix.edu so that we can support you. Thank you.

    -Leann, Community Manager

    Price

    Reviewed Aug. 17, 2024

    I have 3 courses left until I am finished with my Associate's Degree.... But I am having a lot of concerns in regards to how UOP are disbursing our financial aid. Due to this change and them giving constant excuses and delays has cost me and my daughter to lose our home and vehicle because as a single mother, I accept those loans because I DEPEND ON THEM!! Hope someone can help get this straighten out or correctly taken care of. I lost almost everything, trying to prove my all to my child --- doesn't look good as a mom, nor feel good.

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    University of Phoenix
    Response from University of Phoenix
    Hello Amanda, we're extremely concerned to learn the details of your situation. Please send us an email to UOPXSocial@phoenix.edu with your contact information so that we can look into this immediately. Thank you.

    -Leann, Community Manager

    Profile pic of the author.

    Reviewed Aug. 16, 2024

    Why are they holding my loans and only giving them to me monthly? If the school has been awarded all the money then why are they holding the rest and only giving it out monthly. I don’t feel that this is right. If you have the money for my education expenses then it’s paid but what about what is left. That should come to me as the student but not each month like it’s a job giving me my loan money to use on educational purposes check by check. I know people from other schools who did not have but to go through this.

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    University of Phoenix
    Response from University of Phoenix
    Hi Astin, we'd like to learn more about your situation in order to offer support where we can. Can you please send us an email to UOPXSocial@phoenix.edu with your contact information so that we can look into this for you? Thank you.

    -Leann, Community Manager

    Reviewed Aug. 16, 2024

    I have been attending University of Phoenix since February and all of sudden they’ve changed how they distribute our excess funds from my financial aid. They are breaking it down over the next 5 courses and I have almost 3,000 in excess funds but now all of sudden I only qualify for $85 for my first disbursement I got in July and $6 in October. I did not pass a course but a course is only 1,300 where is the other 1,600. This University screams fraud and I’m unenrolling.

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    Response from University of Phoenix
    Hi Jolene, please send us an email at uopxsocial@phoenix.edu so we can look into your situation right away. Thank you!

    -Leann, Community Manager

    Reviewed Aug. 15, 2024

    I just graduated and was anticipating a refund of 2906.40 but because another credit was imported from another degree track they say they repackaged my financial aid and the second disbursement was not available to be sent to me and that was supposed to get me to the end of the month. All they can say was they are sorry but that does not get it. It was handle very poorly and all they do is wanna send you resources to places that’s not gonna help you direct.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jessica, can you please send us an email at uopxsocial@phoenix.edu so we can look into this right away? Thank you!

    -Leann, Community Manager

    Coverage

    Reviewed Aug. 1, 2024

    I have been going to this school since the beginning of March. I am in my second semester. My award letter was accepted in April this year. Fast forward to July my second disbursement is due and they send out a letter saying that because of recent changes with FAFSA funds would be delayed. They claim it's because of changes to 24/25 policies. However, my loans were in my 23/24 package. I contact the school and they say the Pell grant is from 24/25 even though studentaid.gov says it's all from 23/24.

    Now the school says the changes to 24/25 means that the classes are billed course by course. Since my loans are 23/24 that disbursement will cover 4 classes upfront. I said I thought the policy stated course by course billing and their response is, "It is course by course for your Pell grant." So instead of disbursing all funds that federal aid sent the school they are holding the amount over the 4 classes and giving it to me in 4 checks. This means delaying my school check over a month and only giving me 170 on my first check instead of nearly 3000 that the school has and is holding.

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    Response from University of Phoenix
    Hi Jeremy, we find this extremely concerning and we take this seriously. Our team will be contacting you directly to discuss this, and we'll be following up with the Finance department on your behalf. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed July 28, 2024

    I would highly suggest you do not attend this school. They were dishonest with me during financial aid discussions. You will be saddled with debt for 20 years. They herd you in like cattle and quality of education is extremely poor. Not worth the paper the diploma is printed on.

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    Response from University of Phoenix
    Hello Ray, we take these claims very seriously. We'll be reaching out to you directly to learn more about your situation. In the meantime, if you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Customer Service

    Reviewed July 22, 2024

    If you are a veteran do not waste your GI bill at the school. They take forever to bill the VA and when they do finally bill the VA they then do not give you your excess funds for weeks. The VA paid this school on 7/12/24 And I am due my excess funds. It is now 7/22/24 And they are yet to be paid to me! They also take forever to tell the VA that you are enrolled in class So if you're using the post 9/11 GI Bill you are not given your stipend for books and supplies and time. I'm so happy that I graduated and I can go to another school. And when you call and contact somebody nobody knows what's going on. Everybody tells you a different answer. So far today I've been told two different answers on why I haven't received my excess funds. I was told that it would be 14 days and then I was told that they would release in 3 days. Both of those have come and went.

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    Response from University of Phoenix
    Hi Victoria, we're concerned and we take these comments very seriously. We'll be following up with you to learn more regarding this situation. If you'd like to share any additional details about your experience, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Staff

    Reviewed July 19, 2024

    The University of Phoenix is withholding my son's Financial Aid and Grant and keep giving him different answers when he asks why. They say it is because they are updating their system but legally, they accepted both the financial aid and his grant money and telling him they cannot do anything till they update their system. This is illegal to withhold money they have already accepted and not paid on his classes. They gave these students no warning they were going to hold their money while they updated. They have illegal dates stating they have paid out this and that on their financial aid page which I got screenshots of. If this does not change soon and very soon, I will hire a lawyer.

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    Response from University of Phoenix
    Hello Susan, we're extremely concerned to learn about your son's experience. We'll be following up with you directly to learn more. If you could please send us an email with his contact information to UOPXSocial@phoenix.edu so that we can look into this, we would greatly appreciate it.

    -Leann, Community Manager

    Punctuality & Speed

    Reviewed July 11, 2024

    This University is withholding federal funds. In the two years I have gone here, they delayed dispensing your federal aid, and even after being approved for all my loans, they still will not release money. The federal loan website even shows me that they have sent both my federal Pell Grants and the school has even already taken unsub AND sub loans in my name but has given me NOTHING for my 24/25 aid year. Even with a disbursement date on the dashboard, they only update the website to tell you it will be 45 days late for NO reason.

    This school has caused me to be homeless twice and now it will again because it REFUSES to release FEDERAL AID money that it is holding for its students. I am contacting Nelnet next as this is a fraudulent school obviously and I am beginning my search for transfer. I am hoping I can, but I am doubtful as they already have all my aid money for this year. What a waste of time and money. If it would allow zero stars that is my rating.

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    Response from University of Phoenix

    Hi Lucenda, we're concerned about your message and will be reaching out to you directly to discuss. In the meantime, you can email us at uopxsocial@phoenix.edu.

    Staff

    Reviewed June 17, 2024

    The MBA programs are solid but not the DBA programs. The MBA programs, I got solid support and solid professors and grades. Now, we run into Dr. Jennifer **, she is abusive, unethical and practical grader.

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    Response from University of Phoenix
    Hi Thomas, we're concerned to learn about your experience and we take this seriously. We'll be following up with you to learn more. In the meantime, please feel free to share any additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Profile pic of the author.

    Reviewed June 6, 2024

    My name is Richard **, I was accepted into the University of Phoenix, went to class for one week, and then removed from class after one week because they claimed I needed more documentation. This is after my school had been paid for by fafsa, so they stole my aid money and didn't give me anything, and now this is going to be on my credit. This school is a ponzi scheme, they are a diploma mill. I hate I ever applied to this crap.

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    Response from University of Phoenix
    Hello, we're extremely concerned to learn about your experience. Our team will be reaching out to you directly to learn more. Please send us an email to UOPXSocial@phoenix.edu with additional details and your contact information so that we can look into your account directly. Thank you.

    -Leann, Community Manager

    Profile pic of the author.
    Customer Service

    Reviewed June 6, 2024

    Spent 2 yrs of my life on a worthless degree that has no jobs available and it's what they talked me into computer networking. Interaction online was a joke. You had to make a simple reply like your ide make sense. Now I have over 30k in student debt and had to take all relevant classes to get my required credits. Their credits weren't fully recognized by a local college or other online colleges.

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    Response from University of Phoenix
    Hello Louis, we're disappointed to learn that you feel this way. We'll be following up with you directly to learn more about your experience. Students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can search for jobs, network with business professionals, and work on your resume or cover letter. For personalized assistance, you can even set up an appointment with one of our Career Advisors for 1:1 support. If you'd like to share any further information, please send us an email to UOPXSocial@phoenix.edu. We hope this helps.

    -Leann, Community Manager

    Customer ServicePunctuality & SpeedStaff

    Reviewed May 14, 2024

    I wish I never made the mistake of signing back up for this school. I have 2 courses left and then good riddance. The last few months for me have been extremely hectic, with my two-year-old daughter’s brain tumor being removed. I did my discussion a day early, just to get no credit for it, not even partial, and being told “Oh well, next time do it when it’s due...” I guess I expressed my concern to the wrong person, because I guy I spoke to was super rude for an academic advisor, he didn’t advise much at all. Also, the comments about the school not stepping in on professors grading unfairly, they won’t. It’s up to the professor's discretion, even if they’re racist. My girlfriend had a racist professor that they did nothing about. They don’t care.

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    Response from University of Phoenix
    Hello Jordan, we take these claims very seriously. We'll be following up with you directly to learn more about your experience. Our priority is to support our students and we'd like to offer assistance where we can. Please send us an email with your contact information and additional details so that we can look into your student account for further review. Thank you.

    -Leann, Community Manager

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 9, 2024

    I partially blame myself for not doing more research before signing up to get my degree. I was desperate to finish and thought this was the best option. I finally graduated and just received my diploma in the mail today. I must admit, that its the most expensive piece of paper I have ever paid for, let alone, needed to make payments on. The upside is that it worked within my schedule. I work many hours and the freedom to go at my own pace, was nice. I did not get an education though, I only got a degree.

    There are no instructors, there are facilitators that post assignments and then "grade" them. At least a quarter of the time they were not graded correctly and I had to ask for them to be adjusted. The majority of the time, they were not graded in a timely manner. If you got stuck on a problem, you had to wait at least 24 hours if not longer to receive a response. If you are good with completely teaching yourself all of the material and will never have to ask questions, and have the time to make sure all your work was graded correctly, this is the "school" for you!!

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    Response from University of Phoenix
    Hi Amber, we're concerned to learn about your experience. We'll be reaching out to connect with you directly. If you'd like to share more information, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Punctuality & SpeedStaffProcess

    Reviewed March 24, 2024

    I started classes on December 12, 2023, on a Tuesday, and each week, ends every Monday, that is how each week is organized, and each class takes 5 weeks to accomplish and earn 3 credits. So far I have not one complaint about the UOPX as they have been nothing but supportive and I feel all the classes are scheduled great for someone that has a life outside of school. I love this school and I love this program. I feel all the negative reviews that I have read on this site could have been avoided. They would have paid more attention to how online college works. You can't compare them to traditional colleges because that's not fair to its set up totally differently. I hated Community College. That was a waste of time and money. I love This school and I would recommend it to anyone.

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    Response from University of Phoenix

    We're thrilled to hear about your overall positive experience. We're always here to support you!

    Talitha increased rating by 4 stars.
    Staff
    After a positive interaction with University of Phoenix, Talitha increased their star rating.

    Original Review: Feb. 27, 2024

    This misuse of funds and misuse of protocols for code of conduct and allowing outsiders to influence the way they push students out the school and professors that make comments like JUST DO IT! Also allowing representative to manipulate the students because they are upset about the students' refunds. They are extremely prejudice.

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    Response from University of Phoenix
    Hi Talitha, thank you for letting us know that your experience was a positive one and that the negative review was not meant to be posted. We appreciate you letting us know how we're doing.

    -Leann, Community Manager

    Punctuality & Speed

    Reviewed Nov. 14, 2023

    Avoid throwing away your money! I turned in every assignment on time, but the professor's grading was extremely rigorous. There were complaints from over half of the class, but the school took no action. Complaint tickets were initially opened but were promptly closed on account of insufficient information. I am looking into this further. If anyone can help me open a case against the school, please reach out to me.

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    Response from University of Phoenix
    Hi Rochelle, we're concerned to learn about your experience with our faculty. We take student feedback very seriously. Please feel free to send us an email to UOPXSocial@phoenix.edu with additional details so that we can look into this for you. Thank you.

    -Leann, Community Manager

    PricePunctuality & Speed

    Reviewed Oct. 28, 2023

    I started this school 15 months ago and it started with my calling them asking if they had classes that would help me learn how to grow my home business. I was told yes, and I started classes in July of 22. It is now October of 23. I have had a total of 3 classes that has gone towards my so-called business degree. I have borrowed 40,000 in a little over of a year for these ** classes. When I called to complain about the whole 3 classes that goes towards what I'm supposed to be learning, compared to the 15 classes that I have already taken, I was told that over the next 4 years, I need to take 69 ** classes to the whole 19 classes I need for the business degree plus the media certificate I need. This has been an epic waste of time and an even bigger waste of money! I could have gone to YSU and spent half this for a full 2 years! Avoid this school at all costs! Trust me in the end, it will cost you.

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    Response from University of Phoenix
    Hi Terri, we're concerned to learn that you feel this way. Please feel free to send us an email to UOPXSocial@phoenix.edu with additional details, including your contact information, so that we can look into your student account. Thank you.

    -Leann, Community Manager

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    Customer Service

    Reviewed Sept. 16, 2023

    I registered with UOP and graduated with a Bachelor of Science Degree in Business Administration/Healthcare Administration. I was told they offered job placement assistance. After graduation I started applying at all the local hospitals in the Kansas City Mo area and my local town as well. After 6 months of not getting anywhere I called UOP job placement services and was told that because I didn't live in Arizona or anywhere that they had campuses I did not qualify for their assistance. I contacted the Department of Education and put all my student loans in deferment which is where they still are because I can't afford them. My student debt is over $125,000 that's double what my mortgage is.

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    Response from University of Phoenix
    Hello Brenda, we're concerned to learn about your experience, as we do not offer job placement. However, students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can search for jobs, network with business professionals, and work on your resume or cover letter. For personalized assistance, you can even set up an appointment with one of our Career Advisors for 1:1 support. We hope this helps. Please feel free to send us an email to UOPXSocial@phoenix.edu with your contact information and additional details. Thank you.

    -Leann, Community Manager

    Price

    Reviewed Aug. 22, 2023

    On-line graduate classes at the UOP were both expensive and difficult. The group assignments were nearly impossible to complete because students were located in all parts of America, and it was nearly impossible to get everyone on the same page at the same time. It was also extremely difficult to get to talk to my professor in a one-on-one discussion. I also had difficulty obtaining the on-line textbook that I purchased for one of the classes that I took, thereby making it impossible to complete my assignments. I would never recommend the UOP to anyone, nor would I ever take another UOP class!

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    Response from University of Phoenix
    Hello Mark, we're disappointed to learn about your experience. Our goal is to always support our students in reaching their goals. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Nov. 30, 2022

    I wanted to obtain my CLAD credential. I enrolled into University of Phoenix. I put a down payment on my classes and NEVER heard from them!!! When I contacted Cami the “representative” she acted like she didn’t know what I was talking about. In the meantime I got a full scholarship to take the SAME classes at a much better university!!! Do NOT go to this “money pit!”

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    Reviewed Aug. 5, 2022

    When I registered for the University I was told that there was internships offered and job placement. I could have went to another school however the counselor was convincing. I graduated in 2016 and still haven't found a job in the Business field that is not requiring on the job experience. Now I have an unnecessary student loan bill for choosing a school that lied to me so I could have enrolled. I loved the online classes and working in a group. However, again I am at a financial loss and the student loan forgiveness programs want you to pay thousands before they would assist and that is not guaranteed that more than half the bill will be taken care of.

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    StaffProcess

    Reviewed July 17, 2021

    I enrolled for the nursing program and was told by the enrollment counselor that there were not any accreditation issues. This was a lie and found out later on in the program. There were some faculty there to help you but somehow they slowly began to dissipate. The replacement staff along with the director was toxic. The school along with the director held myself back from taking my boards even though my grades were good and finished all my requirements. The staff along with their 3rd party "vendor" were railroading me and hindering my success. It was definitely personal and had nothing to do with my performance and till this day I do not know the reasons that it was done.

    The University was not helpful in resolving this at the lower level and almost seem as they didn't care. Needless to say I had to get legal help to get my degree and the authorization to sit for my boards. It took me 6 months for this whole process. However, I still remained on top of my game and passed my boards despite the time and restraints the University tried to place on me. If it wasn't for my legal help I would still be at standstill with this school. This was a nightmare and I am glad it is over. Please do yourself a favor and run from this school or any For-Profit School if you can avoid it. They are not about the student but for money. I know people who were in the same situation I am in at UPOX and other For Profit School.

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    Reviewed June 28, 2021

    I attended UOPHX as an undergraduate student in a classroom setting and later attended UOPHX as a graduate student on-line. The classes were very challenging and I wanted to give up. I had to work hard and do a lot of research and reading. UOPHX taught me so much and made me stand out at work when I put my degree to work. I learned so much and was prepared for today's world. UOPHX is very advanced in developing their curriculum and is aware of things that are needed in the world today. When it comes to technology and being a part of today's administration role UOPHX is the place to go. In order to get a good education you have to put your work in. You are always going to get out of what you put in something in whatever you do. There is good and bad in everything you do.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 26, 2021

    I am just here to give my opinion on being enrolled at UOPHX. It is very different from what I am used to. I am a person who loves in person teaching. Being independent is usually rough for me cos my it’s hard for me to stay on task. But this was a game changer. I was worried about being overwhelmed with school work plus my regular job. What made me choose this route of schooling was the convenience of doing the work at my own free time rather than fit my life and schedule around having to drive to a school and fit all that in a schedule and pay for parking and all. Ugh headache. I only take 1 class every 5 weeks so I am focused on doing the work for that class only. This was a HUGE bonus for me.

    I have read some reviews where classes put you in teams for projects and yes it can be tough but like everything it’s all about communication. I’ve had great teams in most classes where EVERYONE pulled their weight and only one class where there wasn’t much communication with my team and was forced to do most of the work. But honestly that has also happened at a brick and mortar college class for me so it was no different other than the teacher automatically picking the teams for us at UOPHX. The instructors have been great. I have always been in contact with instructors whenever I had a question about something but there is also a class forum to ask questions where the instructor or peers can answer questions for you. I feel like I’ve gotten a quality education so far.

    I’m practically done with my Gen Ed and by Oct will start phase one of the teachers' program. I’m very happy with everything and grateful to have a great counselor whom I can ask questions about the program with or even about financial questions. While, yes, it may not be for everyone and maybe I’ve just lucked out but you do get what you put in and I’ve put in a lot of work to get this far and it’s been an amazing experience so far. Hope this has helped in making a decision to join. There is no better time than the present to make a change for the better. Good luck!!!

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    Staff

    Reviewed Oct. 28, 2020

    I am an former teacher with 16 years under my belt. I hold a Bachelor's in Education and graduated 4.0 with all the honors that come with it. I entered UOP Master program in 2008 in hopes of earning my degree. All my work was 3.75 - 4.0 until the teaching practicum. They deliberately failed me with a grade of 3.25. Now They could not fail me lower because I was an active teacher. So please avoid this college. They are EVIL as HELL and only want your money. I have been trying since 2000 to transfer the 35 units of that 41 unit program into another degree just to graduate and get on with my life. UOP said it won't do it unless I re-enroll and start all over. Does this sound like a College you would want to attend? So, I wasted $14,000 and 2 years here for nothing.

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    Staff

    Reviewed Sept. 2, 2020

    Twenty weeks ago, I was told that I would not have to pay anything to complete my degree. They said Pell and my loan would cover everything. I started my last class 4 weeks ago. The finance department, said that I have a balance of $745. I paid $630 of that, now I'm on my last week and now I owe $397. They adjust their billing to line their own pockets. Do your research before you sign your life away. I refuse to pay them $397. I know it sounds petty and dumb, but right is right and wrong is wrong. They are preying on innocent students who want more out of life. They only care about numbers. Stay away. Once you sign those loan papers, your livelihood is at stake.

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    PriceStaffProcess

    Reviewed June 7, 2020

    20 years ago I pursued a lifelong dream of earning a master's degree and becoming an educator at the college of education at the University of Colorado Colorado Springs (UCCS). I had just finished my bachelor's degree in Sociology and was still actively taking classes in the UCCS philosophy school because of my drive for knowledge and to better myself. I initially went into the Masters program at UCCS for sociology, but decided very quickly that I wanted to actually teach future generations - not just study about it and write critiques and social essays about it to small groups of academics. I Switched graduate majors and entered the school of education.

    I should've known that something was amiss when the very first professor (who shall remain nameless and is now thankfully retired from the department) told everyone in our first class on the first day that only about 10% of us "deserved" to become teachers. Even though I had a terrible first impression, I still stuck with a program for another semester before concluding that the UCCS college education just wasn't going to give me the kind of education I needed to make a difference in the world.

    So, Being the kind of person who had been running his own business with his father for close to 10 years, I decided to look elsewhere to earn the necessary credentials to enter the education profession. Enter the University of Phoenix. It can't be stressed enough: at the time this college was absolutely on the cutting edge of higher education. It was able to deliver curriculum and credits in a hybrid model online where you would do your work a couple days a week in person and still have to complete extra work at night with groups.

    I have to say that although the University of phoenix has received much deserved negative scrutiny for being a "diploma mill" in its schools of business etc..., I found the education masters program in Colorado Springs to be highly complex and rather difficult to complete. In fact, of the two hundred or so students in my graduating class of 2004 only about half actually completed the Masters. Honestly, the program was hard as hell because it was designed to be just as difficult and valid of an educational training program as any four-year university or graduate school, but it was marketed to us working professionals who already had been busy working in actual careers for a few years. I remember completing HUNDREDS of hours of observational practicum as well as student teaching before being credentialed.

    There is a caveat to this story. I have to say that since the early 2000's, the UCCS college of education has vastly improved - and I am now friends with a number of different faculty members in the UCCS Ed Dept. Although as with any University there is still "dead weight," I would rate it much higher NOW than a degree from Univ of Phoenix. in education. That said, in the early 2000s the University of Phoenix was a much superior education program to UCCS. And I must say the proof is in the pudding. Since earning my master's degree as well as my principal's license back in 2004, I've gone on to enjoy a very successful career in education. I saw my salary raise each year because of my credentials earned at Univ. of Phoenix and also had opportunities open up to me as a college lecturer. None of that would've been possible if I had simply gone from my teaching license as UCCS was offering back then.

    As far as the structure of the Master's program at the University of Phoenix, It took me approximately 4 1/2 years to complete. After this I was identified as an educational leader by the now retired director of the program Dr. Genevieve ** PhD. and I went on to earn my principles license. I spent approximately $25,000 getting these credentials, which truly allowed me to realize my dream of becoming a teacher and future influencer. When I look back at it now, I realize that the University of Phoenix was an unbelievably "Best Buy" value for what I gained and what I actually paid. I was able to secure Stafford Loans at 1.625% interest. At UCCS I was looking at taking out loans in excess of $50,000 and that interest rates that were closer to 5%. The financial choice was clear back in the early 2000s.

    Today I must say it is clearly a different story, but I would never stop anyone from earning a degree at either institution. Investing in one's self is truly priceless and you will want to shop around as a frugal, financially shrewd consumer to make sure that you're getting the best value for your hard earned dollar. Clearly, anyone reading my review will need to do their own research to make sure they are making the best financial move. But I will simply say that any prospective student should visit the campus as well as speak to the faculty before making any educational decision.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2020

    University of Phoenix is the best college I have ever attended. People who say this university is easy, was not telling the truth. The negative review are lies. I am a straight A's student with a high G.P.A and I must say the courses at the university are intense. You really got to put in the work, If you don't, you will fail. All the bashing and negative feedback towards U.O.P once lead me to believe it was true, and at first gave me a negative reaction, until I experience it for myself. U.O.P is an overall good college and would definitely suggest this college to anyone who is ambitious, motivated and college ready.

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    Process

    Reviewed Feb. 14, 2020

    I am currently an online student at UOP. The option to do online school has helped balance my work life, mom life, church life, and school life. I honestly think if I didn't have the option to do online school, I probably wouldn't have pursue getting my degree. What I like about the program is how it is outlined, you do one class at a time instead of 3 or 4 classes through a course of a semester or quarter. The 5 week course allows me to concentrate on one subject at a time instead of 3 or 4. Although the course is accelerated through 5 weeks, I'm able to put my attention to 1 course at a time.

    I know there are a lot of negative comments about the new blackboard. Honestly, I think it works a lot better and gives me less time reading discussions and concentrating more on the course reading. But like all things, you need to apply yourself and put in the work. As a manager, to me this shows dedication and drive to be able to get through these classes. However, online school isn't for everyone. Make sure you're doing your research before committing to any school. I spent almost a year before I decided on taking my degree program with UOP.

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    Staff

    Reviewed Jan. 30, 2020

    I will be graduating with my B.S. in Public Administration next March and have had a great journey with UoP so far! The professors are all very knowledgeable in their fields, are very supportive, and the online platform works well for me (being that I have a full-time job and no time to make it to a brick and mortar college campus.) I have absolutely no complaints about the program, the online platform, or anything in general related to my experience at UoP. It has been an incredible experience! I have learned so much and have had to work hard to keep up my GPA, just as I would at any other school. I highly recommend this school to anyone who is looking to advance in their career.

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    Reviewed Jan. 26, 2020

    Hi All,

    With all due respect to all negative reviewers, I would simplify my experience with the university by few words "I have achieved the target", which is having an accredited degree allows me to apply to higher positions in any company irrespective of the name of the university, as once you apply to any position, your capabilities will speak not the name of your university! If you are looking to "branding" your certificate, believe me, that will not do any help as the final word will be ALWAYS to "your experience and what you really know", nobody cares about "from where you have come!" They care about "where you are now".

    Regards,

    William

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    Customer ServiceStaff

    Reviewed Jan. 24, 2020

    I attended classes at the Pine Island and Cypress Creek locations and Graduated in 2006. I am still waiting for them to send me my Diploma. According to their customer service department, I did not do the exit interview. They have no record of it. I fulfilled all the requirements, but despite this I have to pay for copies of my transcript just to prove that I even attended this institution. The last customer service rep told me I would need to travel to their head office to get the matter resolved. This means travelling from Florida to Phoenix Arizona. I earned 123 credits, received a piece of paper during the graduation ceremony. Finished my final class. Had the exit interview. Still no diploma. Student **

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    Punctuality & SpeedStaff

    Reviewed Dec. 17, 2019

    I am really surprised at the bad rap these guys have gotten over the years. As someone who attended a few different schools, I can assure you, you get no lesser of an education here than anywhere else. People have this weird perception of a stigma against online education or something its really bizarre. The school is accredited and meets the standards that are set. I don't know why they think it's any different than a school you actually physically attend. I've done both. I didn't notice any difference other than UoP was a lot more convenient to my work schedule. Honestly, I think it's a just some kind of bias.

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    Reviewed Dec. 12, 2019

    As a military spouse, I never had anyone to try to force me to take a course with expectations of being hired after graduation. I have a Master's in Health Administration. You get what you put into your classes.

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    Reviewed Nov. 2, 2019

    I am about 2.5 years into my 4 year degree. I loved the first 2 years and was breezing through my classes and had no doubt I was going to finish my degree with a high GPA. Recently the format for online classes has changed. Every course now has team assignments where you are thrown in with a random group of people from all over the country who also have jobs, families, and are in different time zones. This has been the worst experience for me. Online courses are not the right format for this learning style and I would say most people who choose online courses do so because they need to be able to work on their own time around their work and family schedules.

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    StaffProcess

    Reviewed Oct. 22, 2019

    I was reading the online review early this evening on this site. I was discouraged by some of what I was reading. What al lot of folks fail to understand is if you are a student, seeking employment for a specific job. You need to do some homework. I am currently a UOPX student, working on a MA in education. I called my home state DOE to ensure the degree I was seeking leads to obtaining a teaching license in the state. I spoke with teachers I know and they said I am good to go. The issue with with the reviews mostly are people just not doing their due diligence and checking and ensuring the degree is a match for the career they are pursuing. Furthermore, if you go to school, you have to pay. If you don't most likely you are noting going to like the person that calls you to let you know you owe money. That doesn't mean a school is a bad school because they expect people to pay their bills.

    Also, its true UOPX had some issues with blackboard, which are now resolved. The program works well now and is better in many ways than the old program, it just takes some getting use too that's all. Lastly, degrees from UOPX are excepted by all universities and employers. UOPX is an accredited university. If it were not accredited. You could not even apply for a federal student loan or use Military TA or the GI Bill. Some of reviews on here are simply ignorant. They don't realize that the programs are accredited, therefore meet a standard, which obviously a few people could not meet the standard and moved onto another school, leaving a trail of negative comments. Most likely not realizing that all that complaining gets back to employers, which tarnishes a reputation of school for the simply fact that people are ignorant.

    I am almost done with my graduate degree. I have no issues and the course materials and content are relevant and meet HLC accreditation standards. I will be employable when I graduate, so long as my resume and self are prepared to join the workforce. A degree is not guarantee employment in itself. You still have to do the things employers expect out of future employees.

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    StaffProcess

    Reviewed Oct. 18, 2019

    I am a retired Army soldier and I attended UOP and received both my Bachelor's (2011) degree masters degrees (2014). I attend class for both degrees in the class room because I wanted a more personal experience. I love the interaction among my classmates. UOP is not like any other college programs I've attended. The lectures at UOP became open discussions among all of us. Those discussions were extremely refreshing, they made learning truly easy to understand and capture. The program formats and materials made it connectable, relate-able to career situations. The small group settings was awesome, by the end of the program my teammates felt like family, we shared a lot of great times in and out of the class room.

    I've recommended UOP to several of my army buddies, friends and wife, many have, all of them are doing extremely well in their careers. If you not sure go visit a location or several locations. Talk to the students, ask questions, walk into the computer labs and you will see real learning going on because that's what I did before I choose University of Phoenix. The staff and Professors are true professionals. Many of the professors actually work in the career field for which they are instructing you're getting what's current in the industry now. Lastly the relationships you develop should you attend in the classroom classes are boundless, an unlimited value friends for life.

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    Reviewed Oct. 2, 2019

    I took a python class at UOP and now have written three D apps from the knowledge gained from my software development classes at UOP. I will say that I had to dedicate and take the initiative to read and do every assignment and pay attention to every detail. The thing about online schools is that it's up to the person to truly apply themselves. That is while the student is in school and after they graduate. I have read a lot of people saying businesses don't take their education at UOP serious, but it is your job to make them take you serious. Keep calling apply yourself and don't give up. You worked hard for that degree and when they finally give you a chance prove them that they are wrong. I finish school in June and have a job in IT lined up. UOP reports 57% job success after graduation. I hear all kinds of stories from everyone that finishes school saying they can't find a job in their field for this or that excuse but it's just that an excuse!

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    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed Sept. 11, 2019

    Firstly, classes through the online program at UOP are kind of a complete joke. I did not learn a single thing. It all felt like busywork. Secondly, they are incredibly expensive for what they are offering. I withdrew from the university during the first week of a course (at the start of the week, way before it ended) and they charged me nearly $400 for the class - that I didn't even start. It's incredibly frustrating and they will not waive that. They do offer a payment plan if that's what you're looking for.

    Additionally, professors are not helpful and take forever to respond, and by the time they do, the assignment due date has already passed. There are so many "filler" classes that had no purpose. The only good thing about the program is that each class is only 5 weeks, but you don't get any breaks, besides a week in winter. I feel like if you're looking for an easy but expensive way out, then this program is for you. If not, go somewhere else! Do not buy into this fake program.

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    Reviewed Sept. 5, 2019

    I wanted to complete my education and as I have 3 kids and was working at the time was a good idea for me. So I ended my BBA and MBA at University of Phoenix with a 3.62 GPA. However it is like I didn't nothing. To look for a better job as soon as they see University of Phoenix in my resume that put the sign "idiot" in my forehead....Seven years ago I graduated and my diploma is good as a toilet paper. Don't waste your money here please. I have a loan that I can't pay because I can't find a job with their studies reference.

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    Staff

    Reviewed Aug. 30, 2019

    This is an amazing university with incredible programs, curricula, and excellent support from the staff and faculty. I complete my masters in 2015 and will culminate my doctoral studies in 6 months. Tuition is as much as in any other university. I compared this university with my state universities and I had to stay with Phoenix. State universities can't compete with UoP programs and excellent, well structured learning platform.

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    Reviewed Aug. 28, 2019

    The degree is only good if you have years of experience in your filed and just need a piece of paper. The degree did help me because I had years of experience in my field and most companies in my field require a degree. Since I had years of experience they did not care where the degree came from as long as I had one to meet company policy. If you plan to go into a new field and don’t have years of experience in it, you will not get hired. Companies won’t take your degree seriously. Don’t get an accounting degree and expect to become an accountant or major in IT and get a job in that field unless of course you have years of experience at it and have a reputation in the field.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2019

    I am not finishing my degree with the UoP as I am strongly opposed to the "group projects". I have only had two of them and switching to another school. This university is not viewed favorably by other universities or reputable companies and now after experiencing the Instructor at the UoP, I can understand why. One of my coworkers received a Bachelor's Degree through University of Phoenix. She then attempted to go to a different, more prestigious university for a Master's Degree, and they would not accept her Bachelor's from UoP.

    I have learned quickly that the Group projects are designed to have hard-working, ambitious, intelligent students do the majority of the work carrying lazy, unprepared students that wait until the last minute and don't care, while the instructor gives an equal grade to them. The Instructor I currently have- Don **/** (Human Resources) belittled and threatened my grade and to "report me to faculty" because I told him that some in our group did not deserve a grade.

    Instructor Don ** condescending in front of my fellow students when I told them that they did not contribute after not hearing from several inadequate students that did not respond, have any input and then attempted to submit a less than adequate portion of their project at the last minute and after I had already completed their work after not hearing from them. This Instructor afforded them the same grade and supported them. I imagine this school's goal is to "tout" their high graduation rate however this is the reason, mentioned above. This school's goal is to push as many students to "graduate" as possible- whether they are qualified or not. Why wouldn't they? It shows how successful they are and attracts more students.

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    Staff

    Reviewed Aug. 20, 2019

    I have been attending for 4 years. I am 2 months away from graduating with my Bachelor's. I can tell you right now, attending UOP was the worst decision I have ever made. I have felt that way from the beginning. I tried another school for a year but it wasn't much better. In the beginning, I was lied to by my entrance counselor. When I started it was ok for the first few classes. As things got more complicated, I realized that the instructors are really just there to start the class and grade work and I am sure that most of the time they don't even review it. The advisers are never available. The financial department is never available and the learning teams that they make you do are the biggest joke ever. There are better online colleges out there. Please go to one of those.

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    Staff

    Reviewed July 31, 2019

    UofP offers online course run by facilitators that essential post university-provided curriculum into its course software. If you are expecting anything similar to an instructor or professor, think again. You will be in charge of your learning experience with very little, if any, instructional value added by the class facilitator. The facilitator's primary purpose seems to be to 1) paste material into the course-room and 2) grade assignments. And don't expect much, if any, non-format related feedback on your graded papers.

    Secondly, in order to make your learning experience a little more annoying, expect at least one team project in every class. Team classes force you to work with one or more students that likely cannot write grammatically correct English despite passing numerous UofP classes before the current one. It will be your responsibility to pick up the slack for that one or maybe more students. Your grade will be affected by their poor work unless you fix it. You shouldn't expect any assistance from the facilitator. Making the teamwork is part of your "education". There are much better online learning options out there. UofP is only interested in your money, not the quality of your education or the value of the degree that you will eventually buy.

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    Customer ServiceStaffReliability

    Reviewed July 28, 2019

    I registered to be a student at the University of Phoenix in December of 2018. I was able to begin classes in January 2019. After a few 5 week courses it is now July of 2019. I decided this is not for me. The classes are supposed to be designed for people that work and want to further their education and obtain a degree. I have 20 previous credits that I carried over from another school.

    At first the courses seemed like it would easily fit into my schedule. Each course is 5 weeks, and the week starts on Tuesday and ends on Monday. Initially we were working on a user friendly portal to participate in class. They changed the application and the new "Blackboard" portal is not user friendly at all. Sometimes I am unable to log in at all. The website portal will say I have an invalid user name and password. Other times I can log in and the portal will say I am not currently enrolled in any courses at this time. After numerous attempts of logging in and out and back in I will be able to access the link to my class. The classes go week by week, however they demand that you begin participating responses by Thursday or you will not receive full credit for participation. I think this is unfair since these courses are supposed to be designed to work at your pace each week.

    My courses were very basic at first. They consisted of Foundations for University Success. This 5 week course that I was charged over $1,000 for was simply how to use the portal and University library. Now, since then they changed the portal so this class was not only useless but I paid for it. The second course I took was The Psychology of Learning. This class was to prepare me for the next classes and have me prepared to add online college to my life, again another $1,000 plus. The next course was Critical Thinking in Everyday Life. The next course was Everyday finance, which was basically how to balance my budget with the money I make. I am 39 years old by the way. Another $1,000 plus dollars. Then I was put in an advanced writing English class, where I was to write a thesis. This class blindsided me as there was no build up to it at all.

    I questioned my academic counselor as to why there was no course prior to this to as a prerequisite. He responded that I had carried credit over from a previous college which was the prerequisite. I did take English 101 in 1999. I did carry that credit over. It is now 2019. So I did struggle with the course. In the meantime I had several phone calls with the financial aid department about my loans. I took loan out to pay for the courses. I opted to take the full amount of the loans available to me leaving an overage. The overage was to be disbursed to me as they received it in two separate payments each year. When the university received their funds, they held my overage for almost 14 days. I called numerous times asking why they were holding my disbursement. The first call I made to inquire was the day they received the funds. I knew they received the funds because they notified me through the university portal.

    On the first call I was told that the money would be sent to me direct deposit by Friday or Monday the latest. That never happened. When I called on that Monday I was told that they are allowed to hold the funds for up to 14 days. When I questioned why I was told Friday or Monday they left me on hold. I waited for 15 minutes. I then hung up and called back. Different people answer the phone each time you call. The "financial aid" department is a call center that is not located at the school. The people that answer the phone have nothing to do with the loans, the processing of any funds, and in my opinion are only there to buffer phone calls of upset students. I was left on hold several times with no one ever getting back to me. I eventually called and asked to speak with a manager.

    There was no manager available, and they said that a manager would call me back. No one ever called me back. I called later in the day and the person that answered thought it was funny that I was upset and I told the person off. The next day my finds were released. Two weeks after this I received an official letter from the University saying I broke the student code of conduct when I told the call center agent off. They signed me up for another class on how to behave with people. This class would start in 2 weeks, and would coincide with my current course on teamwork. I already have one class and 2 jobs, I am not going to take on another class to disciple me for their poor management. I sent an email letter to 3 people at the school in response to this punishment. I have not heard from anyone at the school. They take advantage of people and all they want is the student loan money.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed July 24, 2019

    I went to UoP for my undergrad. I was looking into a certification so I went back to UoP. The Admissions Counselor (salesperson) gave me the cost for the classes and what financial aid would cover. I moved forward, took 1 class and had to drop due to personal issues. I paid the balance due and was told by Financial Aid I had a zero balance. Fast forward eight weeks and I get a bill for almost $2K. Called UoP and was told my financial aid was sent back to the lender mid February and I was responsible for the balance. Without notice, no letter, no calls, they sent my account to collections. The harassing phone calls went on for weeks while UoP reviewed my account. After their review, I still owed the money and it isn't possible to get the money back from the lender.

    UoP asked me to send a letter to Office of Management Dispute explaining what happened. Sent the letter and a couple weeks later received a letter from the collection agency. Requested a slightly discount amount but due upon receipt. Called UoP back and it is "out of their control to pull it back from the collection agency" to set up a payment arrangement. How can it possibly be "out of their control" when they sent it there in the first place? Next call, my attorney. Make sure you get everything in writing.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 18, 2019

    They are an absolutely SCAM. They sent me a bill in 2018 for $54 almost a year after I had graduated. I called and inquired what it was, they said it was sent in error and they would take care of it. Fast forward to December 2018 and the same thing happens. A finance manager assures me IN WRITING that it was resolved for the final time and will not happen again.

    Now July 2019 - I am supposed to be closing on a home today (had to request an extension because of UOP's negligent finance department). Last week I get a credit alert that states that there is new collections activity on my credit... lo and behold it's UOP reporting a $54 "charge off" that dropped my score 27 points. I contacted them immediately and made them aware of the situation. After 2 hours on the phone I'm assured it will be resolved and removed from my credit by end of business day Monday.

    It is now Thursday of the following week (my closing day) and I cannot close because UOP hasn't updated my credit.. In fact they reported it for a second time yesterday. I can't get anyone to respond or provide an actual status update. Everyone says "it's pending" and no one can provide a phone number for the collections department directly. I will be suing them for damages and the financial losses that this has caused ($100/per day for the extension on closing out of my pocket).

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    PriceStaff

    Reviewed July 9, 2019

    Twice I've taken a class with the University of Phoenix and been dropped after completing three weeks of work and receiving an A - full credit on the assignments I turned in. Why? Because I did my work, including responding to classmates on the discussion board, early. I turned in work on a Monday instead of Tuesday, which is strangely the beginning of the University of Phoenix week. This cost me almost a $1000. The administration was very friendly, but did nothing to help me. They are a profit-making industry and do not care about education or their students at all. I will never work with them again.

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    Customer ServiceStaffProcess

    Reviewed June 17, 2019

    I would not recommend this school to anyone. They were very rude to me. They made me feel very uncomfortable and I would say this is the worst online school. They seriously need to shut down. The whole thing was just weird. The whole thing was uncomfortable and a difficult process. I would not recommend this school to anyone because it is just a big waste of time.

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    Reviewed June 15, 2019

    I’m 53 still paying for student loans from 2005 so this College Choice has been the one decision I regret. It was one of the only online choices back then so I was able to work, raise children and obtain my Bachelor's degree. It was difficult and took many sacrifices, but I did it. The regret is because unfortunately they had a bad reputation of not being a “real college” - many employers viewed my application the same as someone without a degree so here I am at 53, paying back the ridiculous amount they charged for a degree that only caused me financial hardship. I normally don’t leave negative reviews, but this was the worst choice I made in life and unfortunately am reminded of it year after year as I pay for degree others didn’t value.

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    Customer ServiceStaffEase of Use

    Reviewed June 7, 2019

    I attended University of Phoenix 100% online for exactly a year and the experience was incredibly positive. A few months ago, I decided to move from online to on campus because the G.I. Bill pays considerably more for attending in person (on campus), opposed to only attending online. I find that attending in person doesn't really make quality use of the time you spend there (the 3.5 hours you spend there), 3 out of 4 of my campus instructors so far prefer to sort of just have "campfire discussions" for the whole class, and then you still have to do all of the actual work online (unless you are doing a class presentation). My consistent 4.0 grades have slipped considerably since transferring to the on-campus environment.

    I would much rather prefer the class time be spent helping the student complete the assignments due each week opposed to the time being spent discussing things and being tossed "puzzling" questions to answer that have nothing to do with helping you get your work done for that week. So far 2 out of 4 of my instructors so far seem really stressed out, and that mental energy is absorbed by the students (or at least by me). I think this contributes to lower grades too. Overall, I would rate University of Phoenix's online experience 5 of 5 and the on-campus experience 3 of 5, thus making my overall rating 4 of 5. The University also switched over to a new website interface called Blackboard. The old interface was easy to use, this new interface (Blackboard) I feel just complicates things that don't need to be complicated. I wish they would bring the old one back!

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    Punctuality & Speed

    Reviewed June 6, 2019

    I've gone through hoops trying to secure financial aid and federal student loans. The University of Phoenix has sent me paperwork to fill out because of my home situation during the 2016 timeframe (I reported being homeless on FAFSA because I lived in a hotel and not an apartment or house). I live with roommates now in an apartment and my mother lives in an apartment separate from me. We are two towns away and it's hard to drive every day up to her apartment because of work schedules, projects that need to be done, etc.

    By UoPX policy, I am not an independent student because I'm 22 (I must be 24), so my immediate parent had to report her own income, and she did not file taxes for 2016. When we both reported the income, UoPX rejected it several times. Once because my parent didn't specify her name in the right box, once for having a scribble where I miswrote my IRN, and once because the documents were not uploaded in one file but two files.

    Because I could not get the paperwork done in time, my tuition bill has gone to collections. I told the collection agency about my situation, and they (not Phoenix, the collection agency) told me that financial aid stops once I take a leave of absence, which is what UoPX told me to do so that I could get enough time to fill out my paperwork.

    In short, I felt truly scammed into a bill that I now can't afford. I could have only been able to attend if the Pell Grant and the Federal Loan was applied. It was sad too because the class that I did take at UoPX was great. I learned a lot from it. That being said, once this bill is settled I will not be enrolling again, if only not to deal with the Financial Advisors again.

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    Staff

    Reviewed June 5, 2019

    Attended since 2/2017 and graduated 6/2019. Had a great experience, material was challenging and instructors were great and very helpful. I highly recommend this institution for working adults who want to further their educational experience in a positive environment.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed May 29, 2019

    First of all my paperwork was told to me by financial aid that it is to be held until all paperwork be received. I was told this after a month into my classes. They didn’t even notify me of the paperwork I needed to finish the process until I made countless calls. Until someone finally said let me investigate and later found out my second month of classes I needed to send my birth certificate. Despite this whole time no one told me that my birth certificate is required. I contacted them after everything was finished and asked about my disbursement date. They informed me that the funds on the account would be coming to me. I waited until the disbursement date came and later found it they were charging me for two classes.

    I tried calling supervisor and all head faculty to figure out why was I told that and they said it was based on verbiage being used. I asked them after all the emails and countless calls why wasn’t this explained and all they can say is maybe they miscommunicated but they did use the right verbiage. Then to top it al off my Veterans Affairs was contacted after two months of attending and said the reason I didn’t receive the funds was because they were waiting on the Veterans Affairs. After contacting the Veterans Administration they said my enrollment was submitted late and that’s why I had not been compensated for schooling. I feel as though this whole process has just frustrating. I advise going to another school. Please don't go to this school.

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    PriceStaff

    Reviewed May 26, 2019

    The school is too expensive. The online classes are not suitable for full-time employees. The new blackboard system is an epic fail. The students are encountering many challenges and it’s difficult to complete assignments and collaborate with the assigned teams. The advisors and the Tech Support team do a great job making the students feel as though the technical issues are the students fault. It’s a waste of money, time, effort, and energy to go through unnecessary hassles that are not beneficial for the students.

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    Punctuality & Speed

    Reviewed May 17, 2019

    After 4 years, I'll finally graduate. Things were ok for the most part, until they went to Blackboard instead of the proprietary classroom they had. From the start, there were technical problems with their Blackboard application. Assignments wouldn't submit correctly, labs scores wouldn't record, and all this made my grade for class plummet. When asking the Professor, all he would say was to contact support. Even though the system made the assignment late and the submission showed but couldn't be clicked on, the professor would still dock points from the grade after the error was corrected. I do not recommend this school to anyone.

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    Customer ServicePricePunctuality & Speed

    Reviewed May 13, 2019

    The night before starting 2 classes I ended up w/ a severe concussion. I emailed my counselor the day after the classes started to withdraw. She told me I was too late and are still charging me. I have documentation from the hospital ICU I was admitted to. I also have documentation from my doctor that I couldn't read or be on a computer for several weeks. I can't access my transcripts due to this. Literally not even 24 hours after the classes started I withdrew via email. Yet they are still trying to charge me over $1200. My concussion was so bad that I couldn't walk on my own, get up or basically do very much on my own for almost a month. Yet they still expected me to complete two college courses. Please explain that to me.

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    StaffProcess

    Reviewed May 11, 2019

    I graduated with a BS in criminal justice. My career was to be part of the NYPD. However, when I signed in to start my program the "enrollment advisors" did not tell me that in order for me to be a police officer all I need is to have an associates degree, plus I would have to take a city exam...pass it. Then go through the hiring process. Therefore a BS diploma won't guarantee a job position in any police department. The enrollment advisor told me "Yes yes you can work for the FBI/CIA and also if you pursue a higher degree you would have more chances." The truth is that I have 78,000 to pay back and the NYPD won't hire me. Please don't choose this institution! Go to a regular local university and get all the info you need before you sign in any program.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed April 27, 2019

    I have attended the University of Phoenix since 2017, and I will receive my Bachelor's degree in two months. So far, my experience has been rewarding. I have also worked very hard, and I have maintained a 3.9 GPA. After attending for almost two years, these are the pros and cons I have observed:

    Pros

    1. Online college is great! I am a working adult with a small child. I do not have time to take classes at a brick and mortar college. It would take too much time out of my schedule. UOP is good for those who have already attended college, have started a career and are looking to perhaps get to that next step professionally.

    2. My advisor is thorough, professional, and caring. She has helped me through this entire process. From the start, she provided me with helpful information about how to complete my degree promptly. I cannot thank her enough.

    3. The majority of the instructors are there to provide help. When I first started, I had a lot of questions. Some were even available to speak with me over the phone. Most responded to my messages quickly.

    4. As long as you follow directions and put forth the effort, you will earn good grades.

    5. The curriculum is the same as other colleges and universities. UOP is accredited.

    Cons

    1. Some employers still have a bias towards the University of Phoenix and other for-profits schools. Certain hiring managers and recruiters will pick graduates from other schools first. So I would recommend going to a state or private college if you can. I do not recommend the University of Phoenix to anyone under the age of 25. I would encourage people 18 - 24 years of age to go to a traditional four-year college or enroll in community college and then transfer.

    2. The team assignments are frustrating. Since UOP accepts anyone with a high school diploma or GED, a significant amount of students are indifferent, have poor work ethics, and are not good writers. Therefore, it is extremely annoying to work on a learning team with people who are only attending to receive their degree and do not care about the grades that he/she receives on an assignment. If you are someone who cares about grades, then you will have to take on additional responsibilities while working on team assignments.

    3. If you decide to attend UOP with the hopes of getting a well-paying job immediately, then this might not be the place for you.

    I notice that a lot of complaints are about the financial aspects of attending UOP. I cannot comment on this based on my experience because my employer paid for 80% - 85% of my tuition. I have heard that the recruitment process at most non-profit colleges is unethical...and that needs to change. My assessment of UOP is that you get what you give. If a person expects that a degree will be a magic wand that will transform their lives completely, then they are deeply mistaken. Earning a degree will be a significant accomplishment for me. Do I expect to advance in my career? I would hope so, but I have no expectations. Fortunately, I already have a career, and I earn more money than a lot of people with degrees from prestigious colleges. People should have realistic expectations of a for-profit college. If this is your only option, then make the best of it, or you should work harder to get into a private, nonprofit university.

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    Staff

    Reviewed March 22, 2019

    I earned my associate's degree and half of my bachelor's degree from the school and I had the worst counselor in the world because she gave me the wrong advice and I still haven't got to finish my degree. I wish that I had someone to help me out and to be able to help me get back in school because there's nothing more that I would love than to obtain my bachelor's degree but I still to this day have not found that. That's why I do not recommend this school and I really do not recommend a counselor by the name of Monica. My autistic son was very sick and she gave me the wrong advice. She should have told me to take a financial hardship but instead she kept enrolling me in classes and I wound up getting withdrawn!

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    Customer Service

    Reviewed March 17, 2019

    The University of Phoenix messed up my financial aid horribly and lost my records 7 times. This meant that in 1 year of schooling, I spent 110 days taking courses, and 250 days fighting to get my financial aid straightened out every single day. Unfortunately, the University illegally forced me to take VOLUNTARY leave of absences so they could work things out. This caused me to miss the financial aid requirement of being in school for so many days each year, making me lose ALL of my financial aid at the University of Phoenix and my current college as well. Additionally, they refused to drop my loans so I could get some sort of assistance when I transferred out, making me fight with them an additional 3 months and 72 emails before they finally did something about it. Mixing that on top of a terrible education, UoP was the absolute worst decision I have ever made in my life.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 13, 2019

    Worst school! GO SOMEWHERE ELSE! Financial Aid office is very unprofessional and unorganized. The school makes you take courses in the beginning that are nothing but a way for them to get more money and would never transfer to another college. They are a scam! They lowered tuition rates but made sure to add these ridiculous classes to make up for it. They put you in the college classes before financial aid is complete and then will send you to a collection agency within a month should financial aid not work out. By the way, the finance department is the worst department in the whole college! The enrollment advisors are super nice but that is their job so they can get you trapped in this fraudulent school.

    I started back at Southern New Hampshire University, which unlike this pathetic place is nonprofit. I am super happy with that school and their professionalism. Community manager, do not even waste my or your time with your reply about emailing whoever, I have been emailing this school for months and like another reviewer said it's a call center and no one actually knows anything and all you get is computerized responses! For anyone looking into this school, please just do not!

    I have proof of all the information in this, with screenshots and letters and I have no problem showing you if it will save someone else from making this same mistake! If you don't want to take my word for it, look on Google at all the rating websites and review websites. They have more bad reviews than good. I did not make it this far but I hear if you graduate from here, your degree is looked at as a joke and no one will hire you! So, with all the information I hope you make a better decision than I did. I looked at all the bad reviews and just shrugged it off hoping it would be different for me and it wasn't! I hope this school gets a lawsuit, like it has in the past! I will completely involve myself should anyone want to start a class action!

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    Customer ServicePrice

    Reviewed March 5, 2019

    This school charged $50k in tuition and won't even help with placement for volunteer field experience hours. Instead they send you emails of how much time is running out and send you names of places that are "14 miles away" when in reality, they're 30 miles away. Who has time to leave their life to gain acceptance for field placement? This school is a straight ripoff. I was so close to getting my bachelor's degree too.

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    Customer ServicePrice

    Reviewed March 2, 2019

    The pre-requisite courses were much harder than they needed to be and cost twice as much as local colleges. I wouldn't recommend taking any general courses such as Biology or Microbiology at UofP. The nursing program was just pointless work and some of the instructors were very rude. Students were constantly failing due to final proctored exams. There were also weeks of pointless labs or classes called assessment periods that weren't worth any credits but just put in place to make the program longer and more costly. This program is expensive and pointless.

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    Punctuality & SpeedStaff

    Reviewed Feb. 23, 2019

    I attended for 4 years and received my bachelor's degree. If you do what you are supposed to, you won’t have any problems. Everything processed for me quickly and I did not have any financial issues. Financial aid was a breeze and everyone was helpful and nice. You get out what you put in. If I dropped courses or failed, I would not blame the school, that is all on me and I would expect to pay for the courses. I also don't use financial aid to supplement my life, I only use it to pay for my courses and I don’t take out anything extra. Guess I’m just responsible.

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    Reviewed Feb. 21, 2019

    I have had a great experience with the University of Phoenix online programs. Rich learning environment with access to the best online libraries in the world. Challenging but rewarding academic tasks thoughtfully designed to impart the best learning. Classrooms adapted to the 21st century working scholar accessible on the go at the airports, in the taxi, at home. For the serious-minded student, the University of Phoenix is where to be. Unserious students will find a reason to complain.

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    Customer ServiceInstallation & SetupSales & MarketingPriceStaff

    Reviewed Feb. 21, 2019

    I enrolled at UoP in 2015 to get an AA in Business with a certificate in retail fundamentals. It took me years to figure out what I wanted to go for and I am glad that I picked this school. During my time there, all of my classes were online. I took a test which stated that I was able to have 5 week courses instead of 8 weeks. My tuition pricing was not high and was decent for 60 credits. I did go through a few academic counselors, but only because 2 of them were in school themselves for higher degrees and the last one, Daniel was amazing. He always called to check in and ask me how I was doing, and if I felt that I needed help somewhere or if he could provide me with study sessions and whatnot. I attended classes online because at the time I had 2 jobs and was helping to care for my family.

    I ended up getting sick and having surgery which put me on complete bed rest with no stress for over 6 weeks. I spoke with my counselor and I went on leave. (Which is what you should do if you are unable to complete the class as it does not penalize you.) Not even 6 months later, my grandmother passed away. Again my counselor let me have leave and after a month or so, I went back to my classes.

    I graduated in February 2018 with my degree and certificate and honestly it was a great experience for me. Some people state that the classes are easy. They are not easy, if anything they are a little harder as you are forced to following instructions to a certain degree and all of their rules are straightforward and easy to follow. Post to class, do your work, apply yourself. Now, I am in the process of thinking about re-enrolling to get a different degree, even though my business degree allowed me to get the job I have now. It is because of that degree that I make well over the minimum wage in my state which was just raised to $9.25/hr. I also enjoy the alumni benefits which offer discounts and much more. Plus now with their tuition being around $350/credit, it is not bad at all.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 18, 2019

    I see so many negative reviews on this school, and I don’t know how. I have been at UOP for 6 months... and I haven’t had not one problem. I turn in my assignments I post in my classroom. As a matter of fact I have had some really good teachers here and my whole enrollment process was easy, because I guess I did everything I was supposed to do on time... and there are public libraries to go and use their computers if ever my laptop gives me trouble. But People seem to be staining UOP’s name for their own wrongdoings. The rules are straightforward, follow the rules... And also my academic counselor call me to check on me all the time and I have been holding a 3.9 GPA. I’m sorry to see this school bashed, because I have had no problems, I am committed to getting my degree, I don’t want to use any more money than I need to.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    Where do I begin, it all started with a hidden fee I found out I had to pay because I was overpaid in my tuition and come to find out I owe 200$ back at no fault of mine. Then my car was stolen with my laptop in it and failed to post in class. Instead of the school helping me and giving me a break they dropped me from a class that I was in no danger of failing. After they failed me fast forward 5 months I just learned that I will have to pay out of pocket for this failed class adding my total plus the 200$ to over $800.00 and I have no job. When I called the finance dept they had no solutions for this nor did the finance adviser care to help. THEY STRESS THEIR STUDENTS OUT MAKING THE SCHOOL EXPERIENCE VERY BAD. I DO NOT RECOMMEND THIS SCHOOL.

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    Price

    Reviewed Jan. 30, 2019

    I attended UOP and had 45 credit hours total. After starting a block of classes I was informed that the school had not withheld the full amount accidentally out of my student loans, Pell Grant, and TA paid directly to them and that I owed them money. They had just begun only allowing you to borrow what was needed to pay for courses and attending full time, I used my GI Bill to survive. I reviewed their idea of records for payments received and they were insanely complicated to read and I could never track down the discrepancy they claimed occurred along the way. I wasn't satisfied that they were being straightforward with me and opted to leave. I received discounted rates for military and location for resources. They were trying to charge me for a total of 2 courses and resource fees that were not discounted. If you attend, I would recommend keeping close track of any financial aid that they receive on your behalf.

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    Customer ServiceStaffProcess

    Reviewed Jan. 22, 2019

    It never ceases to amaze me the lack of accountability people choose to use as a scapegoat for their fallbacks. Obviously I would not generalize and state every negative review is false, however I do know two people from personal experience, one of which is my own cousin, who flunked out of this school for not completing their work, and now bashes the school. If UOP has any problems, it is their open door enrollment, unfortunately they get lazy irresponsible people expecting to get a degree by simply paying for it, and when they fall flat on their face since the work is not easy, they turn around and do nothing but bash the institution.

    I will tell you about my experience with UOP, I received my BS in Business/Accounting, and then went on to receive my MBA. As soon as I completed my accounting degree I was offered a position as an accountant that required a degree, I was also tested by the HR department before being offered the job. I would also like to add my employer reimbursed 50% of my tuition, in which they will only do this for a properly accredited institution, and other colleagues were denied the reimbursement from other online schools such as Kaplan University. I am lucky enough to work for such a wonderful professional organization that they threw me a graduation party, and have never made me feel as if my degree means nothing.

    My enrollment counselor with UOP was amazing, she walked me through the process step by step explaining everything in detail. I would also like to add, I had to provide my high school transcripts to enroll to prove I graduated. I knew I was taking out loans, I was never mislead whatsoever. Bottom line, I feel sorry for UOP for the simple fact that it has so many alumni choose to bash the institution, all of you need to take a long hard look in the mirror! I mean really what does it say about you that you chose to go to a school you now call a joke? Did you not do your research before picking a college? What were your other options?

    I am seriously doubting you had many options at all. I highly doubt you were unaware you were taking out loans, you signed the paper, and now you do not want to fulfill your obligations and repay the loan you agreed to, all boils down to one simple word… ACCOUNTABILITY! Also a degree does not guarantee a job, I know someone very intelligent, has a masters from UMSL, and she cannot find a job in her field, but she is not going around bashing her school, and blaming them.

    IF you want to receive a degree from UOP you will work for it, and do not believe all of the negative reviews. I never encountered any of the outrageous accusations I have read in reviews, and neither did my colleague who also graduated from UOP, although she also knows someone who now bashes the school because they flunked out, we sure have that in common. I actually just read a review from a former UOP student, or so they say, that actually used the word retarded when describing some of the other classmates, this person sounds real sophisticated don’t they? I am ashamed to say I attended the same school as someone so ignorant and hateful, and from what their review read, they did not graduate. Surprise surprise. The school does not fail you for no reason at all, yes if you do not meet your participation/attendance and you receive F’s on your assignments, well then you fail, just like any other college.

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S Riverpoint Pkwy.
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu