University of Phoenix Reviews

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About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

University of Phoenix Reviews

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    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
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    Page 3 Reviews 35 - 235
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    Punctuality & SpeedStaff

    Reviewed March 11, 2026

    I like here online. It works well with my work schedule, and I am able to keep up with my studies. It has been going well so far, and my classes are going pretty well. They help me stay on task and keep up with my goals of becoming a teacher.

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    Staff

    Reviewed March 11, 2026

    The University of Phoenix staff and financial and accommodations office have been very helpful to me to be able to juggle my daily life and school assignments. Being able to get a degree in business is going to change my life in so many different ways.

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    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed March 11, 2026

    Overall very pleased with my choice to attend UoP. The online format is easy to navigate and resources are plentiful. My professors have been readily available, if help is needed. My one pain point is the financial assistance department. They are nearly impossible to reach, which can be very frustrating. I've waited over an hour, several times, only to be disconnected on live chat. Calling directly is equally time-consuming.

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    Punctuality & SpeedStaff

    Reviewed March 11, 2026

    I sincerely appreciate UOPX. As a ** female who had a tough life having to work full time and go to school full time, this school has made it possible for me to achieve my goals even if later in life. As a mother, all I want is to be a great role model for my family and UOPX has helped me to do just that.

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    Staff

    Reviewed March 11, 2026

    My overall experience has been great. My only issue or concern would be that I was informed that there would assistance with job placement and there Have been none since I have graduated with my bachelor's. I am now currently in the final stage of completing my masters and I hope there will be more help for job placement.

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    Staff

    Reviewed March 11, 2026

    My experience pursuing an MBA at the University of Phoenix has been both rewarding and transformative. The program provided a flexible learning environment that allowed me to balance my professional responsibilities with my academic goals. The courses were practical and focused on real-world business challenges, which helped me develop stronger leadership, strategic thinking, and decision-making skills.

    The instructors were knowledgeable and supportive, often bringing their own experience into discussions and feedbacks. This made the lessons more engaging and relevant to current business environments. I also appreciated the collaborative assignments that allowed me to connect with classmates from diverse professional backgrounds. These interactions broadened my perspective and strengthened my ability to work effectively in team settings. Overall, my MBA journey at the University of Phoenix helped me grow both professionally and personally. I feel more confident in my ability to lead, analyze complex problems, and contribute meaningfully to organizational success. It has been a valuable step forward in my career development.

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    Punctuality & SpeedRates

    Reviewed March 11, 2026

    My experience attending the University of Phoenix has been very rewarding. I've learned a lot. I'm an older graduate of the MBA program. Having worked in various levels of government before I retired, I thought I knew it all. However, I quickly learned that I still had more to learn! The University of Phoenix exposed me to so much more! I learned so many more interesting concepts and techniques that I could have used while working. I can sum it up by saying my UOPX experience was very favorable!

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    Sales & MarketingPriceRefunds & PayoutsBillingLoan Process

    Reviewed March 11, 2026

    I was excited to join the university when I first heard about it on an ad, since starting I’ve found that as a 4.0 GPA student I take more LOA’s than running courses because of financial cost. My graduation date has been pushed back twice so far for this reason, I have FAFSA Pell Grants and use my check or tax return for the out of pocket cost for courses. This doesn’t seem to be enough if I’m only able to run 1-5 courses before paying again, I’m either told 3 random numbers over what I see on my financial side or it’s being applied to previous courses over the one that’s needed to continue on. Even through the financial hardship I’m still maintaining a 4.0 during or just returning from an absence.

    I’m noticed for awards and the fact that I still have a 4.0, but that’s not enough if courses need paid. As a single mother with a child on bi-monthly income handing 1.3k out of a check is impossible without a loan or taxes, let alone a payment of $439. Even a payment plan still wouldn’t start the course without a loa, so there really isn’t a win-win situation for a 4.0 student having other expenses for housing, a child, basic necessities on top of school payments that are needed to continue courses.

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    University of Phoenix
    Response from University of Phoenix
    Hello Shalene, we admire how hard you're working to reach your goals. We're concerned by your comments and we'd like to offer support where we can. We've followed up with the department to contact you. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    Staff

    Reviewed March 11, 2026

    My experience at University of Phoenix was a very good one. The administration was always very kind and patient with me and they made me feel like I belonged there. Before I enrolled at University of Phoenix I was going to PCC (Pasadena City College). I had a much better experience at University of Phoenix. I feel like I achieved more and I learned more while being at the university. Thank you University of Phoenix. I appreciate all of the staff and support. I'm glad that I chose you and I'm even more that I can say that I have my degree. Thank you. Sade Clorissa **

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    MaintenanceStaff

    Reviewed March 11, 2026

    My experience with University of Phoenix was good. It helped me get through a tough time in my life, due to an illness a traditional setting would not work. Online courses afforded me the chance to work, make doctors’ visit and learn all at the same time.

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    Staff

    Reviewed March 11, 2026

    My experience at the University of Phoenix was both challenging and rewarding. The program pushed me to think critically, strengthen my leadership skills, and apply what I was learning to real-world situations. I especially appreciated the flexibility of the program, which allowed me to balance school, work, and family while still pursuing my goals. Earning my MBA is an accomplishment I’m truly proud of, and the journey helped me grow both personally and professionally.

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    Staff

    Reviewed March 11, 2026

    The academic advisors always gave me quality time and feedback. They asked me about my next steps, assuring that I knew what to do; setting a clear path to success. I enjoyed speaking with every advisor that I encountered.

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    Staff

    Reviewed Feb. 26, 2026

    My experience at the University of Phoenix has been both flexible and rewarding. The online format allowed me to balance my academic goals with my professional and personal responsibilities. The coursework has been practical and applicable to real-world situations, which helped me immediately connect what I was learning to my career.

    I appreciated the structured weekly assignments and discussion-based learning, as they encouraged critical thinking and collaboration with classmates from diverse professional backgrounds. The instructors were knowledgeable and responsive, providing meaningful feedback that supported my growth. Overall, my experience has strengthened my confidence, improved my strategic thinking skills, and prepared me to advance professionally while maintaining a strong work-life balance.

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    University of Phoenix
    Response from University of Phoenix
    Hi Abigail, thank you for the review. It’s great to hear how the flexibility, practical coursework, and supportive faculty helped you balance your goals while growing professionally. We’re proud to be part of your journey and we're cheering you on every step of the way.

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 25, 2026

    Best decision I ever made: choosing this university. The staff and professors are incredibly helpful and insightful. I'm so proud of myself! I'm usually a B or C student, and I've been getting fair grades higher than I'm used to. I'm so thankful and grateful.

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    University of Phoenix
    Response from University of Phoenix
    We're so thrilled to hear that, Natasha! Keep striving to hit your education goals - we're cheering you on every step of the way.

    -Allie, Community Manager

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    Punctuality & Speed

    Reviewed Feb. 25, 2026

    I am truly enjoying my experience with University of Phoenix. Being able to take online courses and has truly been a blessing. I am able maintain my schedule on my job and family life with ease. The professors have been great and give good feedback. I have recommended the University of Phoenix to family, friends and co-workers.

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    University of Phoenix
    Response from University of Phoenix
    Hi Cynthia, we appreciate your kind words and recommendation. We're glad to hear about your experience and we wish you all the best as your continue towards your goals.

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 25, 2026

    Pursuing my Master’s Degree in Psychology at University of Phoenix was a challenging and rewarding experience that significantly strengthened both my academic knowledge and practical skills. The program provided a strong foundation in psychological theory, research methods, ethics, and real-world application, all of which are essential for working effectively with diverse populations.

    The coursework was rigorous and well-structured, encouraging critical thinking, self-reflection, and the ability to apply psychological concepts to real-life and professional settings. I especially appreciated how the program integrated evidence-based practices with practical scenarios, helping me grow not only as a student but as a professional.

    The flexibility of the program made it possible to balance graduate studies with personal and professional responsibilities, while still maintaining high academic standards. Faculty members were knowledgeable, supportive, and invested in student success, offering valuable feedback and guidance throughout the program. Overall, earning my Master’s Degree in Psychology from the University of Phoenix equipped me with the skills, discipline, and confidence needed to advance in the field of psychology and continue pursuing purpose-driven work that positively impacts others.

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    University of Phoenix
    Response from University of Phoenix
    Hi Katina, thank you for sharing your experience! It’s wonderful to hear how the program strengthened your academic foundation and practical skills, and that the flexible scheduling and faculty support helped along the way. Congratulations on earning your Master’s in Psychology.

    -Allie, Community Manager

    Verified purchase

    Reviewed Feb. 25, 2026

    I never expected to have such a positive experience regarding higher education. As a working artist, the flexibility of these courses has been phenomenal. Education is important for growth as a person and they make it easy to facilitate as life gets busy.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jadyn, we're so thrilled to hear about your positive experience. Thank you for sharing with us! Keep soaring to reach your goals, you've got this.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 25, 2026

    My journey at the University of Phoenix has been both transformative and purpose-driven. Earning my Bachelor of Science in Health Administration (BSHA) strengthened my understanding of healthcare systems and leadership, allowing me to apply strategic thinking to my real-world responsibilities. Now that I am pursuing my Master of Health Administration (MHA), I feel more aligned with my goal of leading in healthcare. The curriculum encourages me to focus on innovation, quality improvement, and collaborative leadership. This experience has empowered me both academically and personally, reinforcing that advancing my education is about enhancing the standard of care and influence I bring to every space I serve.

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    University of Phoenix
    Response from University of Phoenix
    Hi Shonta, thank you for sharing your journey! It’s wonderful to hear how your Bachelors of Science in Health Administration strengthened your leadership and healthcare expertise. Congratulations on pursuing your Master of Health Administration. We're wishing you all the best as you move forward.

    -Allie, Community Manager

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    MaintenanceStaff

    Reviewed Feb. 25, 2026

    This was a good experience and the instructors were knowledgeable. I would recommend the University of Phoenix. They also used my previous credits and pulled them forward so I didn’t have to repeat any classes after I took a break. I’m very happy with them.

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    University of Phoenix
    Response from University of Phoenix
    Thank you so much for the kind words and recommendation, Mary. We appreciate your feedback and we're wishing you the best as you move forward.

    -Allie, Community Manager

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 16, 2026

    I am 1500000 in student loan debt. Bachelors. Masters. DBA - I transferred out. The chair was not supportive. URM and chair gave conflicting feedback. Chair was lazy. Grading weeks after work was due which prevented higher quality submissions. Student support is AWOL after your check clears.. I was called for an outstanding balance of ONE DOLLAR. Do not attend. Not for doctoral programs. It took one year to find a school willing to accept some credits. This school is all about money. One dollar‼️‼️‼️ and no way to speak with anyone higher up..

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    University of Phoenix
    Response from University of Phoenix
    Hi, we appreciate you bringing this to our attention. We’re concerned about this comment and would like to address it as soon as possible. Please email your contact information to UOPXSocial@phoenix.edu
    so we can connect you with the appropriate department. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 15, 2026

    So far in the short time I have been going to school here I have had the most amazing experience. Everyone from start to now has been so nice and helpful. Would recommend this school to everyone on a scale of 10 to 10. Excited to continue to complete my education here.

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    University of Phoenix
    Response from University of Phoenix
    We're proud to have you in our Phoenix family, Kaitlyn! Keep up the great work, we're rooting for you.

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 12, 2026

    I really enjoy my education at the UOPX the coursework, the structure the overall experience. The only thing I can say is I wish it was a little more hands on and vary from week to week. It’s pretty much the same week to week as far as assignments go. I’m only in the Gen ED classes right now so maybe that will change down the road. Overall I have had an amazing experience. Everyone I’ve ever talked to has been great. The school works with my work and home life where it’s not overwhelming but it's not at a level that I don’t feel like the workload is not enough and I’m not learning anything. So I look forward to the years I have left.

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    University of Phoenix
    Response from University of Phoenix
    Hi Evan, we truly appreciate you sharing your feedback. We're glad that you're having a great experience and feel supported. We know you can do this, keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 11, 2026

    My experience with University of Phoenix has been truly transformative. I have earned my Associate’s, Bachelor’s, and Master’s degrees there, and I am now pursuing my Doctorate. The university has provided a flexible, structured environment that supports working professionals while maintaining strong academic standards. Each program has strengthened my critical thinking, research skills, and professional confidence. Faculty members have been knowledgeable, supportive, and committed to student success, offering meaningful feedback that enhanced my growth at every level. The curriculum consistently connects theory to real-world application, making learning practical and impactful. My journey has been seamless from one degree to the next, and I am proud to continue advancing my education with an institution that values integrity, innovation, and lifelong learning.

    -Flembrick

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    University of Phoenix
    Response from University of Phoenix
    Hi Flembrick, we love hearing this and what an incredible academic journey! Congratulations on earning your Associate’s, Bachelor’s, and Master’s degrees, and best wishes as you continue pursuing your Doctorate. It’s great to know the flexibility, faculty support, and real-world focus have made such a meaningful impact. Thank you for sharing.

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 11, 2026

    My experience has been very difficult and disappointing since the very start. My enrollment process, My transfer of college credits and also my financial aid. I would not recommend anyone to attend if they have to go through what I had to. I started in November 2024 and it’s now February of 2026 and I’m still having problems. I was originally supposed to attend a different university, but when I spoke to my enrollment advisor was told that I would be taken good care of at University of Phoenix. My enrollment advisor is a good guy so it’s not his fault. But just overall this has been a complete nightmare over these past 4 months.

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    University of Phoenix
    Response from University of Phoenix
    Hi LaQuia, we’re saddened to hear about your experience and would like to better understand what’s been happening. Your review has been shared with our team so they can look into this further, and someone will be reaching out to you directly. If you’d like to provide any additional details, please feel free to contact us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 11, 2026

    I earned my degree from the University of Phoenix, where I had a rewarding experience that strengthened my leadership and administrative skills. The program’s flexibility allowed me to successfully balance my academic and professional commitments.

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    University of Phoenix
    Response from University of Phoenix
    Hi Deborah, thank you so much for letting us know how your positive experience went and how it has impacted you. We're wishing you all the best in your next steps.

    -Leann, Community Manager

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    Customer Service

    Reviewed Feb. 11, 2026

    The calls and emails are a bit excessive. I just signed up for my MBA. Calls to ask how your program is going happen a little too often for my liking, there's also emailed follow ups thereafter. A lot of of us are busy working and pursuing our degree so the interruptions that are non-emergent are just a bit much. Maybe once when classes first begin, that's nice but anything after that is just a lot for me. Otherwise, my experience has been wonderful. I like how I can just do one class at a time and focus on the other areas of my life. That process makes everything very manageable.

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    University of Phoenix
    Response from University of Phoenix
    Hi Tierney, thank you for your valuable feedback. Please feel free to let your Enrollment Representative and Academic Counselor know how frequently you'd like to be contacted, this should help with what works best for you and your schedule. We appreciate getting to support you in your journey!

    -Leann, Community Manager

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    Staff

    Reviewed Feb. 11, 2026

    I have had a wonderful experience in 10 of my 11 classes in this program. I had great professors who helped me to learn so much and overcome my fear of accounting and analysis. My last class STR 581 has been the worst experience of all. Sadly as my last class I was hoping to learn a lot to take into my business world and it didn't happen. William ** is not like the other professors, I had to work with my academic advisor for support and I requested to speak with his supervisor/manager/director which never happened. Frustration throughout the entire course. I made the Dean's List, inducted into NSLS in the fall, and was looking forward to hopefully graduating with distinction which isn't happening.

    From week 2 I asked for support, clarification, and details and repeatedly got sent instructions from the rubric and assignment which I have ALWAYS read several times, for ALL classes. No clarification or support was provided. Whoever receives this survey please put me in contact with the Director of the program. Feel free to review my course messages and assignments. I have been successful with every other professor and don't understand why William is unable to provide valuable help and support when I needed it. I had planned to fly to Arizona from Hawaii to attend my graduation on March 7, was very proud of my accomplishments and in week 3 of this class decided not to. The frustration made me disappointed in myself, at times made me feel dumb with no support and clarification, and sadly I lost all motivation to finish hard and end my program proudly.

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    University of Phoenix
    Response from University of Phoenix
    Hi Melaca, thank you for taking the time to share this feedback. This has been shared with our team for review, and someone will be in contact with you directly. In the meantime, if you have any additional details you’d like to share, please reach out to UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2026

    My experience at the University of Phoenix has been phenomenal. As a full-time working professional maintaining a household, the flexibility the university provides has made all the difference. The ability to attend classes on my own time, complete coursework around my schedule, and still uphold my personal and professional responsibilities has allowed me to pursue higher education without sacrificing stability. The structure of the programs, the accessibility of resources, and the support from instructors have made the learning experience both manageable and rewarding. For anyone balancing multiple commitments but determined to advance academically, this institution truly makes it possible. “Ultimately, success is determined not by the institution alone, but by the individual’s dedication and commitment to learning.”

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    University of Phoenix
    Response from University of Phoenix
    Hi Emmanuel, balancing work, home, and school takes real dedication. So glad the flexibility, structure, and instructor support have helped make your goals achievable. Wishing all the best on your journey!

    -Allie, Community Manager

    Verified purchase

    Reviewed Feb. 11, 2026

    I am VERY pleased with EVERYTHING about the University of Phoenix!! The Simplicity of the course layout! The variety of support services as well as the recognition of each student!! Thank you for giving me this opportunity for excellence!!

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    University of Phoenix
    Response from University of Phoenix
    Hi Kelly, so glad to hear this! It’s great that the course layout, support services, and student recognition have made such a positive impact. Keep going strong, you've got this.

    -Allie, Community Manager

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    Reviewed Feb. 11, 2026

    I would have to say the masters program was great up until it came to my practicum in my internship a and B. It was horrible and awful and I will say if I had to recommend anybody, I would not on that part. I would really love to talk to somebody in person about that.

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    University of Phoenix
    Response from University of Phoenix
    Hi Kimberly, we appreciate you taking the time to write this review. We’ve shared this with our team, and someone will reach out to you directly. In the meantime, if you have any additional questions or concerns, please feel free to contact us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Feb. 11, 2026

    My experience at the University of Phoenix has been great. The flexible online format has allowed me to balance my education with my personal and professional responsibilities. The instructors are knowledgeable, supportive, and bring real-world experience into the classroom, which makes the coursework relevant and practical. I’ve appreciated the structured learning environment, clear expectations, and engaging discussions with classmates from diverse backgrounds. Overall, my time at the University of Phoenix has helped me grow academically, professionally, and personally, and I feel confident that the skills and knowledge I’ve gained will support my future goals.

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    University of Phoenix
    Response from University of Phoenix
    Hi Bianca, thanks for sharing your experience and it's great to hear this! It’s wonderful that the flexibility, real-world instruction, and engaging discussions have supported your growth academically and professionally. Wishing you all the best as you move toward your future goals!

    -Allie, Community Manager

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    Staff

    Reviewed Jan. 29, 2026

    Multiple issues that were brought to the school's attention with NO help whatsoever and online representatives rudely leaving the chats. They do not care as long as it’s not them going through the issues.

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    Response from University of Phoenix
    Hi D’Andre, this is concerning to us, and we appreciate you bringing it to our attention. Our team is reviewing this and will contact you directly. If you have any additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Jan. 29, 2026

    The support and encouragement that I have received during my time with this university has been nothing short of amazing. So many opportunities have been given to explore, learn and grow as a student and a person. I have gained so much knowledge and learned so much about myself and what I am capable of.

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    University of Phoenix
    Response from University of Phoenix
    Hi William, thank you for sharing this, it means so much to hear how supported and empowered you’ve felt. We’re proud to be part of your growth and can’t wait to see all that you continue to accomplish!

    -Allie, Community Manager

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    Staff

    Reviewed Jan. 28, 2026

    I was provided with everything I needed to succeed in my journey as a professional educator. I always received all the information, support, and encouragement I needed to stay on task. Every UOPX staff member from whom I received assistance supported me in a professional and committed way. If it happens, I would decide to study another career, I definitely would think of the University of Phoenix again.

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    University of Phoenix
    Response from University of Phoenix
    Hi Lizbeht, thank you for sharing your experience! We’re so glad to hear you felt supported throughout your journey and that our team could be there for you every step of the way. We’d be honored to welcome you back anytime.

    -Allie, Community Manager

    Verified purchase
    Customer ServiceTechPricePunctuality & Speed

    Reviewed Jan. 28, 2026

    So I've been waiting for 3 months to start my bachelor's degree thru the University of Phoenix. This is after I completed my associate's degree thru them. I've been told by multiple people that my verification has been approved however now all of a sudden there's a administration hold because my identity wasn't verified. They can't make their minds up if my identity has been verified or not. I've sent out over 40 emails to every email I could get for this university and I got back a scrappy email from the internal verification department telling me there is a hold on my account but there is nothing else I need to do. So I transferred colleges since they wanted to give me the runaround. I refuse to give this college any more money.

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    University of Phoenix
    Response from University of Phoenix
    Hi David, thank you for sharing your feedback. We’ve escalated this to the appropriate team so it can be addressed promptly, and they’ll be reaching out to you directly. If you need immediate assistance, please contact us at UOPXSocial@phoenix.edu.

    -Allie, Community Manager

    Verified purchase

    Reviewed Jan. 28, 2026

    I continue to get the runaround concerning my Typhon appeal. The appeal that I requested almost 2 weeks ago did not get placed correctly. Therefore delaying my ability to submit my clinical. The Clinical coordinators should have the ability to open Typhon for those in clinical.

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    University of Phoenix
    Response from University of Phoenix
    Hi Sheli, thank you for bringing this to our attention. We've reached out to our team and they'll connect with you directly. Please email us if you have additional questions or concerns at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

    Verified purchase
    Staff

    Reviewed Jan. 28, 2026

    The University of Phoenix has been a great experience for me. They have supposed me through not only my college experience but also my life experiences. They checked in on me and explained everything where I could understand it. I'm also coming back to continue and get my Bachelor's degree.

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    University of Phoenix
    Response from University of Phoenix
    Hi Mary, we're thrilled to hear about this! We're proud of you for taking these exciting next steps in your journey. We know you can do it!

    -Leann, Community Manager

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 28, 2026

    After many long years of returning to my education I finally finished my BA in English. Received my diploma and then got an email months later saying I owed $1000 because of a grant that had been applied incorrectly or that I was no longer eligible for. I've already started my new program. Ridiculous isn't even the word and communication with customer service was completely unsatisfactory.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jacqueline, we’d like to support you as soon as possible. We’ve reached out to our team, and they’ll be in contact with you directly. In the meantime, please feel free to email us at UOPXSocial@phoenix.edu
    with any additional information or questions. Thank you.

    -Allie, Community manager

    Verified purchase
    StaffEase of Use

    Reviewed Jan. 28, 2026

    I have been going to UOPX for almost 6 months now and I love it! I can't believe how amazing everyone and everything has been. The course work is effective and easy to learn! Classes and assignments are not overwhelming. Perfect school to choose if you have a busy life.

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    University of Phoenix
    Response from University of Phoenix
    Hi Kasey, thank you so much for sharing this. We’re thrilled to hear you’re enjoying your experience and that the flexibility is working well with your busy life. Keep up the great work, we’re cheering you on!

    -Allie, Community Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2026

    Dr. ** is the most unprofessional, rude, non helping chair I have ever met. She do not help and she like to criticize people. She is not the chair I will recommend for anyone. She don't show students how the dissertation should be done nor give students time to get work done.

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    Response from University of Phoenix
    Hi Jalen, thanks for letting us know. Our team is reviewing this and will follow up with you directly. If you’d like to share more, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    CoverageBillingLoan Process

    Reviewed Jan. 27, 2026

    I am extremely frustrated at the student loan procedure. I would not have out myself 10000 in debt to cover living expenses had I known I wouldn't even be able to make a monthly rent payment. And it is discouraging that the courses that I am completing some of them I completed in my adult education course but receive no credit. Also I believe I should be permitted to complete more than only one course at a time.

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    Response from University of Phoenix
    Hi Sarah, thank you for taking the time to write your review. We’ve shared your feedback with our team, and they’ll be in touch with you directly. In the meantime, if you have any additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Jan. 19, 2026

    Attending the University of Phoenix for me has been a great experience. This first 12 months of my studies have been hard, but rewarding. I have found out a lot about myself and what I am able to accomplish with the support of my instructors. The resources offered by the university are a big help in achieving my goal to be an Early Childhood Educator.

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    Response from University of Phoenix
    Thank you for sharing your experience, Cynthia. Completing your first year is a big milestone, and it’s great to hear how the support and resources have helped you stay focused on your goal of becoming an Early Childhood Educator.

    -Allie, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2026

    I am submitting this letter as a formal complaint regarding my enrollment experience at the University of Phoenix and the significant financial harm it has caused. At the time of my initial enrollment, I clearly explained my educational goals and the specific degree program I intended to pursue. Despite this, the representative I worked with enrolled me in an incorrect program that did not align with my stated objectives. After discovering this issue, I contacted the university and spoke with another representative who assured me that the situation had been corrected. Unfortunately, no such correction was made. As a direct result of these failures, I am now facing substantial debt for an associate’s degree that I never intended to pursue. This has created a serious and unexpected financial burden, entirely due to inaccurate advising and lack of follow-through by university representatives.

    When I contacted the university again to address this ongoing issue, I was advised to change my program once more. This does not resolve the underlying problem and instead places me at risk of incurring additional debt for coursework I did not plan to take. I find this response unacceptable, as it does not address the original enrollment error or its financial consequences. This experience has been extremely frustrating and has caused significant stress. It is far below the standard of service and professionalism I expected from the University of Phoenix. I relied on the guidance provided by university representatives in good faith, and that reliance has resulted in serious financial repercussions.

    I am requesting a formal review of my enrollment history, advising records, and financial obligations, along with a resolution that does not further penalize me for errors that were not my responsibility. I expect this matter to be handled promptly and fairly. Thank you for your attention. I look forward to your response and a meaningful resolution.

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    Response from University of Phoenix
    Hi Griselda, this concerning and we appreciate you bringing this to our attention. We want to support you as quickly as possible and have shared this internally. Our team will reach out to you directly. In the meantime, if you have any additional questions, please email us at UOPXSocial@phoenix.edu. Thank you.

    —Allie, Community Manager

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    Staff

    Reviewed Jan. 16, 2026

    University of Phoenix is made for busy adults to get back to school and achieve their degrees. Education and training is very flexible. The tutors are really great and the school resources is available 24 hours to help navigate difficulties.

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    Response from University of Phoenix
    Hi Tayo, we appreciate you taking the time to leave a review and glad to hear the flexible learning and around-the-clock resources can make a big difference for you.

    -Allie, Community Manager

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    Staff

    Reviewed Jan. 15, 2026

    I was timid about starting college courses at 46 years old. I felt outdated with technology. After speaking with an enrollment specialist, they assured me that technical support and the staff would help me if I had any problems with assignments. Needless to say, I have learned new skills, and I am thrilled to be a college graduate this year.

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    Response from University of Phoenix
    Hi Shanika, congratulations on this amazing achievement! It’s great to hear how support and resources helped you build confidence and new skills. Best wishes as you celebrate becoming a college graduate this year.

    -Allie, Community Manager

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    Customer ServiceCoveragePriceStaffBilling

    Reviewed Jan. 15, 2026

    University of Phoenix uses a "one size fits all" approach to education and that just isn't realistic. The tuition is expensive due to it being a private institution but they constantly charge you fees and claim your funding didn't cover the full cost of class and force you on a payment plan in order to remain in class. When inquiring about where the financial aid funds were applied they act like they're doing you a favor by saying they "waived" the fees just for you to get another bill/statement saying you owe a higher balance all while never showing you where the funds went.

    The professors are well versed in their professions and I've never really had an issue in class. You're not able to chose your classes. You take whatever courses are on the track for your degree program and there aren't any options for you to take an array of courses if you're indecisive about your major. The academic advisors are glorified call center workers who do not have the knowledge necessary to advise someone academically. Seems like they read from a script. Overall I wouldn't advise going here if you have other options. I will say the one day a week course that still qualifies you as a full time student was the draw for enrollment.

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    Response from University of Phoenix
    Hi Michelle, we're concerned to learn about your experience. We've followed up with the department to contact you directly. If there's anything else you'd like to share with us, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed Jan. 15, 2026

    My classes are going good but once again the financial department, I’m not happy with at all. It seems every other month I have to fill out papers or they’re not doing their part. It’s very frustrating to me as a student. I have enough to worry about, and then I have to worry about this as well so at this point, I am looking at other schools that’s closer to me that I don’t have to deal with all of this.

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    Response from University of Phoenix
    Hi Lakisha, thank you for taking the time to share this review. We’ve shared your concern with our team, and they'll reach out to you. In the meantime, if you have any additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.

    —Allie, Community Manager

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    Staff

    Reviewed Jan. 14, 2026

    I have enjoyed my education with University of Phoenix so far. I do wish the classrooms were more engaging. I feel like the time spent with the teacher is minimal, and everything is just read this and enter this, but no real guidance unless I get confused and have to message the teacher. English Composition II with Nathan ** has by far been my best experience so far, as he makes a point of posting a video almost every day to engage with the classroom. I feel this should be a standard for every teacher, as it makes the classroom a more personal experience. I will and have recommended the school to friends and will continue too.

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    Response from University of Phoenix
    Thank you for sharing your thoughtful feedback, Steven. We’re glad to hear you had a positive experience in English Composition II. We appreciate you taking the time to share your insights - they help us continue to improve.

    -Allie, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2026

    The University of Phoenix offers flexible learning options that are well-suited for working adults and students with busy schedules. The online format allows students to balance coursework with personal and professional responsibilities. Courses are structured and focused on practical, career-relevant skills, and academic resources are readily available. Overall, the university provides an accessible pathway for individuals seeking to further their education while maintaining other commitments.

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    Response from University of Phoenix
    We appreciate you sharing your perspective, Reyna. It’s great to hear that the online format, practical coursework, and available resources supported your learning while managing a busy schedule.

    -Allie, Community Manager

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    Staff

    Reviewed Jan. 14, 2026

    My experience with University of Phoenix has not been pleasant. I’ve continually had financial aid disbursement issues which no one could ever advise on why the issues occurred. I’ve spoken with several different aid advisors and no one can ever understand why this happens. The only thing they always seem to tell me is it can take up to 35 days. Very frustrating and beyond stressful.

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    Response from University of Phoenix
    Hi Jaquile, thank you for bringing this to our attention. We’ve shared your concerns with our internal team, and someone will be in touch with you directly. If you have any additional questions, please contact us at UOPXSocial@phoenix.edu. Thank you.

    —Allie, Community Manager

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    StaffEase of Use

    Reviewed Jan. 14, 2026

    I’m having an amazing experience I’m going in my second year and have two more to go. The online classes are very easy to navigate and understand the material is easy to read and understand. I highly recommend the University of Phoenix 🐦‍🔥 to anyone looking to go back to school.

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    Response from University of Phoenix
    That’s great to hear, Sasha! We’re glad your experience has been positive and that the online format has been easy to navigate. Best wishes as you continue into your next year.

    -Allie, Community Manager

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Jan. 14, 2026

    One issue I’ve had, as fast as you take my money to pay for my college fund from my federal Grant, you should give me the remaining just as fast! It’s frustrating waiting for my money to get to me when I’m a single mother trying to make ends meet while going to school! Why do you have to keep my excess an extra 5 days when you take the money out you should send my Excess funds the same dang day too!

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    Response from University of Phoenix
    Hi Jalene, we appreciate you taking the time to share your experience. We've sent this up to our team and they'll be in contact with you. If you have additional information or questions, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2026

    My experience with the University of Phoenix has truly been amazing! As a full-time stay-at-home mom of three beautiful girls, life can be incredibly busy and sometimes overwhelming. Balancing schoolwork with family responsibilities is not always easy, and there have definitely been some big bumps in the road for my family and me recently. Despite these challenges, UOPX has made it possible for me to keep moving forward toward my goals.

    The flexibility of their programs has been a lifesaver because I can simply hop on my laptop and complete my assignments in a timely manner without feeling stressed about rigid schedules. The instructors and staff have been so supportive, always providing guidance and encouragement when I need it most. Every class has helped me grow, not just academically but personally, and I feel proud to be part of such a caring and understanding community. It has been a true blessing and honor to be on this journey with UOPX, and I am excited to continue working toward my dream of becoming an elementary school teacher!

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    Response from University of Phoenix
    Thank you for sharing your journey with us, Megan. It’s great to hear how the flexibility and support have fit into your life and helped you stay focused on your goals. We’re excited to see you continue moving toward your dream of becoming an elementary school teacher!

    -Allie, Community Manager

    Verified purchase

    Reviewed Jan. 14, 2026

    Despite all of life's challenges; I have been able to successfully complete all of what's expected of me within the deadlines and with the flexibility and support of my school and faculty. I am happy to be here enjoying my learning experience with the University of Phoenix!

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    Response from University of Phoenix
    Hi Tera, we’re glad the flexibility and support have helped you stay on track and enjoy your learning experience. Thank you for taking the time to share your experience. Keep going, you’re doing great!

    -Allie, Community Manager

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    Staff

    Reviewed Jan. 14, 2026

    I can't express my gratitude enough for UoP. Not only from the teachers, but also all of the other staff to help get us locked in and the financial team. My only regret is not doing it sooner. I'm so happy and if you are on the edge take that leap of faith and bet on yourself.

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    University of Phoenix
    Response from University of Phoenix
    Thank you for sharing this! We’re so glad the support from our faculty and staff made a difference in your journey. Wishing you continued confidence as you move forward.

    -Allie, Community Manager

    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 11, 2026

    This school is a scam. I am currently going here and am very unhappy with my results. This one class at a time and it has nothing to do with my degree. I had to call 3 times to even get to talk to someone that wasn't even my advisor and had to literally tell them that I was in classes I didn't even need. I am on verge of contacting my lawyer.

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    Response from University of Phoenix
    Hi Nesa, we’re concerned to hear this and have shared it with our internal team. Someone will be reaching out to you directly. In the meantime, if you have any questions or additional concerns, please feel free to email us at UOPXSocial@phoenix.edu. Thank you.

    —Allie, Community Manager

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    Customer ServiceStaff

    Reviewed Jan. 7, 2026

    I have attended courses at University of Phoenix since 2013 and I have experienced changes at the organization. One of the changes that has had a negative impact on my decision-making is how students connect to an academic advisor. I am a doctoral student who remembers the active communication, accountability tests, and the re-establishment of focus after each academic advisement during my undergraduate, and graduate coursework. After my phone calls, I felt motivated and understood the direction I took on my path.

    As a result, my grades reflected my motivation and I did not mind being burned out. As it stands, I do not receive encouraging phone calls or serious, knowledgeable guidance from the academic team. Sometimes, I wonder why I still attend the school and I am always reflective to draw from what motivates me to continue my work. I have encouraged my husband to attend an undergraduate program. He seems happy and feels supported by me. I have a best friend who is self-motivated but confirmed that the academic team has slacked in following up with him. I apologize for any inconvenience I have caused in my discussion. I just wanted to make sure to give the most accurate assessment of my experience.

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    Response from University of Phoenix
    Hello Flor, we appreciate your feedback and we're going to follow up with our department to reach out to you with support. We'd like to make this situation right. If you'd like to share any additional details regarding the situation, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Jan. 5, 2026

    As a recent MSN graduate of the University of Phoenix, I can say that I had an exemplary experience as a student. Their MSN online course was very organized and the professors, as well as their technical support team and academic counselors, are all committed to the students’ professional growth and overall success. I have learned so much in my 2 1/2 years from this University and I am so happy I made the right choice to enroll in their online program and I am proud to be a Phoenix alumna.

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    University of Phoenix
    Response from University of Phoenix
    We're happy to learn that you felt supported by our faculty and staff in your educational journey, Sally. Thanks for sharing your experience!

    -Gen, Community Manager

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    Staff

    Reviewed Dec. 26, 2025

    I am a former student and current graduate of this EXCELLENT school! I'm former military, and a veteran of the Marines and Air Force. I attended my Undergraduate studies here at the University of Phoenix from 2009 - 2011, and successfully obtained my Bachelor of Science in Management in 2011, and from 2012 - 2013 for my Graduate studies, successfully obtaining my Master of Arts in Education/Adult Education and Training in 2013. After exiting the military, my degrees obtained from this school helped me excel to the highest levels in the corporate sector!

    My experience with the professors and staff was absolutely exceptional! Some of the courses were challenging but the resources made available helped me tremendously! My experience in both my Undergraduate and Graduate studies was fantastic! I would ABSOLUTELY recommend this school to anyone looking to challenge themselves in getting a quality education. My degrees and my experience in the military have supported my career growth exponentially and opened doors for me! Thanks University Of Phoenix for changing my life and my family's life for the better!!!!

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    Response from University of Phoenix
    We truly admire all the hard work and dedication that you've put into your educational journey! We're so proud to see how far your degrees have taken you in your professional goals. Thank you for taking the time to share your experience with us, it means a lot to us!

    -Leann, Community Manager

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Dec. 26, 2025

    The instructors are great and helped you with anything you needed and that support staff that called you when you first sign up it's wonderful but I would think that the college needs to work on helping students change schools because I went through nothing but problems trying to change schools cuz the University of Phoenix kept lying. I have the proof the guy told me that in the federal system it showed that the funds weren't going to be disbursed to the University of Phoenix which that's what it said in there. I had the piece of paper. It's a bunch of crap. You guys lied and then finally when I made a big stink about it you finally rushed it through because you knew you were caught and lying is not acceptable especially from people that are trying are supposed to be trying to help a student.

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    Response from University of Phoenix
    Hello Mark, we're concerned to learn about your experience and we'd like to look into this further. We'll be following up with the department for support, but please feel free to contact us with any additional details at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Customer Service

    Reviewed Dec. 23, 2025

    This is my third degree here at our university. I also received a certificate. I started in 2020, and I am to graduate for a fourth time in May of 2026. I received my Associate's in 2022, my Bachelor's in 2023, and my Entrepreneurial in 2024. I started my Master's in 2024, December, and I will be finished in May of 2026. I plan to stay and earn a Marketing degree.

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    Response from University of Phoenix
    We love having you in our Phoenix family, Michelle! We admire your dedication to your educational journey. Well done!

    -Leann, Community Manager

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    Contract & TermsSales & MarketingMaintenanceTransparency

    Reviewed Dec. 23, 2025

    I got kicked out of my course days before winter break when I was planning to complete the majority of my studying/coursework. University of Phoenix dropped me from a fully online course just days before winter break, despite a prior agreement with my instructor regarding attendance. I was immediately locked out and unable to complete coursework during the break. This has put my teaching credential at risk of expiring, caused significant financial hardship, and disrupted my ability to continue my career. For a university that advertises flexibility for working adults, the enforcement of rigid and unclear attendance policies in an online course was extremely disappointing. I would not recommend this institution to working educators or parents who need predictable, transparent academic policies.

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    Response from University of Phoenix
    Hello Heather, we're concerned to learn about your experience and we'd like to look into this further. We advise contacting your Academic Counselor as soon as possible regarding next steps. We'll send this over to the department for further review. If you have any additional details you'd like to share, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 23, 2025

    University of Phoenix changed my life when I didn’t think I’d survive the storms—abuse, discrimination, illness, surgeries, grief, and doubt. Through resilience and support, it helped me rise, reclaim my voice, and turn dreams into reality. Always!!!

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    Response from University of Phoenix
    This made our day to see! We admire your strength and determination to reach your goals even through difficult times, Brianna. We're always here to support you!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 23, 2025

    My experience at the University of Phoenix has been both empowering and affirming as an educator and lifelong learner. The coursework has consistently challenged me to think critically, reflect deeply, and immediately apply what I am learning to my classroom and professional practice. I truly appreciate how the program values real-world experience, diversity, and equity, which aligns closely with my own beliefs as a teacher and leader. The faculty have been supportive, approachable, and invested in my success, offering meaningful feedback that has helped me grow with confidence. University of Phoenix has provided a flexible yet rigorous learning environment that respects the realities of working professionals while maintaining high academic expectations. I am grateful for the growth, clarity, and renewed passion for education that this journey has given me.

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    Response from University of Phoenix
    Hi Loretta, we truly want to thank you for taking the time to leave your detailed feedback. We're so happy to learn about your overall positive experience. It's important for our students to have balance and flexibility, all while being challenged academically. We know you're going to do a wonderful job in your next steps. You've got this!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 22, 2025

    It has truly been one great experience through the good and the bad and I still managed to keep focused on my work and my goal and that is to have my business management associate's degree and I would like to say thank you to all my professors that help and took time with me.

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    Response from University of Phoenix
    Hi Tyeisha, we're happy to learn that you felt supported by our faculty and staff in your educational journey. We're wishing you all the best in your next steps. Congratulations!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 22, 2025

    University of Phoenix is a great school. I would recommend this school to anyone. Faculty and Staff are great people to deal with and overall the delivers on what it promises. I love it, it is a great school. They are career focused and generally concerned about it's students and their success.

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    Response from University of Phoenix
    Hi Constance, we truly appreciate you taking the time to leave a review. Our faculty and staff truly want our students to achieve their goals. We're so happy to learn that you feel supported this way. Keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 22, 2025

    University of Phoenix has been one of the greatest accomplishments that I have been able to maintain in my life. It has taught me to be more in the now with my life. I have been able to take classes and be able to achieve outside challenges and parts of my life. I'm capable of finding the time to continue my college degree and be a mother. I have the ability to work outside of going to classes without feeling too much pressure or not enough time managed for life. I'm truly grateful and blessed that I have the University of Phoenix helping me continue my education.

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    Response from University of Phoenix
    This made us smile, Brianne! We're happy to know that you feel supported through our flexible programs. Overcoming challenges can be difficult, but you're doing it flawlessly! Keep up the great work.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Dec. 22, 2025

    I have had really good experience with the university up to my last course! I like how there is flexibility to still be a full time working employee and have the opportunity to fulfill the dream of achieving higher education. The only not so positive thing I have to say would be that my las course has been a challenge and even after trying to get in contact with my professor to get clarification on assignments there has been not a call back. Other than that its an amazing opportunity and great learning experience.

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    Response from University of Phoenix
    Hi Diana, we're pleased to hear that you've had an overall positive experience! We'd love to help support you with getting in contact with your instructor, please contact your Academic Counselor for the next steps. We're wishing you all the best in your next chapter. Congratulations!

    -Leann, Community Manager

    Verified purchase

    Reviewed Dec. 22, 2025

    This has been the most exciting experience I've had on a long time. Im glad I'm in school, it gives me joy to see how much i have learned and picked up on some new things. The academic counselors are awesome and I love the fact that you have a lot of resources at your fingertips.

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    Response from University of Phoenix
    We're thrilled to hear about your excitement for your program, Sean! We're happy to be alongside your journey for support. Thank you for your review, we appreciate it.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Dec. 22, 2025

    Great support and much appreciated, however, in first week of class and days leading up to, I received no less than 6-8 classes. Way too much. As I enter my 4th week, I am still getting called a lot. Next, I think a better overview in week before start of classes, UOP should guide a new student through Logging in, accessing class, content, and "how to" everything.

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    Response from University of Phoenix
    Hi James, we truly appreciate you sharing your feedback with us. This helps us to better support our students moving forward. Thank you!

    -Leann, Community Manager

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    MaintenanceStaff

    Reviewed Dec. 22, 2025

    I LOVE BEING A PHOENIX. 🐦‍🔥 The best part is the love and support from EVERY staff member. I have had a struggle or two during my bachelor program. The team of advocates were at the ready to help me through it all. Suggested I take a break. Come back and finish and I did. Was able to finish stronger. I will finish my MS in Psychology January 2026 and begin my Post Master's in the fall. Phoenix is the best education institution for me.

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    Response from University of Phoenix
    Hi Eshelle, this makes us smile to know that you felt supported during the more difficult times. We're proud of you for conquering your challenges and working hard towards your goals. Way to go!

    -Leann, Community Manager

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    StaffEase of Use

    Reviewed Dec. 22, 2025

    It's a very nice school. Everybody has been friendly and helpful. I enjoy the user friendly interface of the website and the convenience of being able to school wherever I'm at. I look forward to finishing my education and moving on with a career in my field of study.

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    Response from University of Phoenix
    Hi Shawn, thank you for taking the time to share your experience. We're glad to learn that you've felt supported and that the programs are flexible!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 22, 2025

    I am so happy with University of Phoenix. 🐦‍🔥 All facility and instructors have helped me above and beyond. I came to the school with very little confidence and have grown a healthy positive growth mindset to achieve my goals and still working on my goals.

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    Response from University of Phoenix
    This truly makes us happy to see, Jessica. Education and learning is all about challenging your skills and growth. Look at you soar!

    -Leann, Community Manager

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    Punctuality & SpeedRates

    Reviewed Dec. 22, 2025

    I have really enjoyed this semester at University of Phoenix some classes was getting a little rough but I maintain on getting the job done and I rate you all a 10 but I really enjoyed every feedback that I have gotten so I will be waiting on January 6, 2026 class to start.

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    Response from University of Phoenix
    Hi, Qutonya. We're proud of you for working hard to achieve your goals, even if things were a challenge. We're happy to have you in our Phoenix family!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 18, 2025

    Completing my teaching certification at University of Phoenix was a positive experience that truly prepared me for success in the classroom. The program was precisely designed to meet the needs of educators, combining rigorous academic content with practical strategies for real-world teaching. Ms. Samantha **, Mary ** and Dr. ** were highly knowledgeable and supportive, offering valuable insights into best practices for inclusive education and classroom management. I especially appreciated the flexibility of the program, which allowed me to balance professional responsibilities while advancing my credentials as well as understanding personal challenges.

    The coursework emphasized technology integration, student engagement, and evidence-based instructional methods skills that have been instantly applicable in my teaching role. University of Phoenix provided outstanding resources and guidance throughout the certification process, making it a smooth and rewarding journey. I highly recommend this program to anyone seeking a comprehensive, flexible, and high-quality pathway to becoming a certified educator.

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    Response from University of Phoenix
    Thank you for sharing such a thoughtful review, Annie. So glad the Teaching Certificate program's flexibility and practical strategies supported you, and that our faculty helped you feel prepared for the classroom - wishing you all the best in your teaching journey!

    -Allie, Community Manager

    Honesty & Transparency

    Reviewed Dec. 17, 2025

    I attended University of Phoenix and I was told that they offered the paralegal program, so I started taking classes and had some paralegal classes.Then, all of a sudden, I started having these other classes that did not even pertain to the law degree. I asked him why I was taking classes that didn't pertain to paralegal, and as I found out that all this time, they didn't offer the Associate Degree and Paralegal. I just felt like that was such a waste of my time. Considering that I was looking forward to getting my degree. And it lied to me. So I end up switching colleges, I finished up my worthless degree at University of Phoenix and then I moved on to my real degree at a real college, and I graduated. I clearly was ticked off at University of Phoenix and I clearly would never recommend that college for anything.

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    Response from University of Phoenix
    Hi Angela, thank you for bringing this to our attention. We’d like to learn more about your experience, and we’ve reached out to our internal team. Someone will be contacting you directly. In the meantime, please email us at UOPXSocial@phoenix.edu if you have additional questions or concerns. Thank you.

    -Allie, Community Manager

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    PriceStaff

    Reviewed Dec. 15, 2025

    The doctoral program at the University of Phoenix is both demanding and rewarding. The coursework is rigorous and requires strong discipline, critical thinking, and consistent engagement with scholarly research and academic writing. The program challenges students to move beyond surface-level understanding by applying theory, research methodology, and evidence-based analysis to complex organizational and leadership issues.

    What makes the experience worthwhile is the program’s practical relevance and strong faculty support. Professors provide detailed, constructive feedback that pushes students to improve the quality of their thinking and writing while remaining grounded in real-world application. Although balancing the workload with professional and personal responsibilities can be challenging, the structure of the program supports working professionals and encourages steady progress. Overall, the doctoral program is intellectually challenging, professionally enriching, and well worth the effort for those committed to scholarly and leadership development.

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    Response from University of Phoenix
    Hi Kimberly, we truly appreciate you taking the time to detail your full experience about the Doctoral program! We're proud of your hard work and determination. We're wishing you all the best as you continue to move forward!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 12, 2025

    University of Phoenix is so helpful, online learning is better for me and they meet all of my standards! If I had to recommend an online college to someone, University of Phoenix would be the one I would recommend. Everyone is so helpful and so thoughtful!

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    Response from University of Phoenix
    Thanks for the recommendation, Amayah! Glad we are a good fit for you.

    -Gen, Community Manager

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    Staff

    Reviewed Dec. 11, 2025

    I started college at the age of 42 years old, five months after losing my only child in an accident. He was 16. Every staff member that I have had a chance to interact with has been so supportive, kind and helpful. I feel like someone cares about me and my successful future.

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    Response from University of Phoenix
    Kendra, we're so deeply sorry to hear about the loss of your son. We're sending our positive thoughts your way. Please note that we're always here to assist you with anything you may need. We're wishing you all the best in your journey, you can do this. We believe in you!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 11, 2025

    The University of Phoenix has been such an important part of my journey. I was able to earn both my BS and my MSM here, and I’m genuinely proud of what I accomplished. The support, flexibility, and encouragement I received made all the difference. This school helped me grow—both personally and professionally—and I truly love it for that.

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    University of Phoenix
    Response from University of Phoenix
    Love to hear that, Rita! So glad you felt supported in your programs.

    -Gen, Community Manager

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    Customer ServicePriceStaff

    Reviewed Dec. 11, 2025

    My educational experience at UOP was pretty good. I enjoyed the structure of class. All of my instructors and even phone representatives were great. No matter what I contacted UOP for, majority of what I needed support for it was there. Now, UOP needs to do something about the cost/tuition. We’re finishing with degrees and in debt for the rest of our lives. I wish I had known or been given more information about the cost. That’s my only issue, no one went deep enough nor spent enough time talking about the cost and things that you could expect to have repay.

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    Response from University of Phoenix
    Hi Brian, we truly appreciate you taking the time to share your feedback with us. It helps us to better assist our students in their educational journeys. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. We're glad to hear that you've felt supported in your overall program. Thank you!

    -Leann, Community Manager

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    Staff

    Reviewed Dec. 11, 2025

    The University of Phoenix means so much to me because it gave me the chance to grow, even when life was busy and complicated. I love how the flexible programs let me balance school, work, and family without feeling like I have to choose between them. The instructors and staff encouraged me, and the classes weren’t just theory; they connected directly to real life and helped me build confidence in my own abilities. For me, the University of Phoenix isn’t just a place to earn a degree; it’s a community that believes in people, supports second chances, and reminds us that learning can genuinely change lives.

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    Response from University of Phoenix
    Supporting students like you is our top priority, Tamiko. Glad to hear you've had such a positive experience. Thanks for sharing!

    -Gen, Community Manager

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    Customer ServicePunctuality & SpeedMaintenanceStaffEase of UseHonesty & Transparency

    Reviewed Dec. 10, 2025

    I love this school. It's convenient for my schedule and the instructor's and the way it's set up is perfect for me. Honestly, attending UOP has been a really positive experience for me. The flexibility alone has made such a big difference—being able to balance school, work, and everyday life without feeling overwhelmed has kept me motivated and on track.

    One thing I've really enjoyed is how supportive the instructors are. Most of them come from real careers in the fields they teach, so they break things down in ways that actually make sense in the real world. If I ever have a question or get stuck on something, they respond quickly and actually try to help, which I truly appreciate.

    The online platform has also been super easy to use. I never feel lost trying to figure out where assignments or resources are. And speaking of resources, the library tools, writing help, and tutoring options have all been huge for me when I need extra support. Of course, no school is perfect, but overall, I've had a great experience and feel like I'm really growing—not just academically, but personally too. I'm learning skills I can use right away in my career, and I feel proud of the progress I've made. I just wanted to share my perspective in case it helps someone else who's thinking about enrolling. Thanks again for starting the conversation—I always think it's helpful when we can talk openly about our experiences.

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    Response from University of Phoenix
    Hi Javontae, thank you for sharing. We’re glad the flexibility, supportive instructors, and easy-to-use platform have helped you stay motivated and keep growing both academically and personally.

    -Allie, Community Manager

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    Customer ServiceStaff

    Reviewed Dec. 10, 2025

    My experience at this school has been nothing but positive. The instructors are knowledgeable, supportive, and truly invested in helping students succeed. They take the time to explain concepts clearly and make sure everyone feels confident in both the classroom and hands-on settings. Communication is always timely, and the staff genuinely cares about student progress and well-being. The program is organized, the expectations are clear, and the training prepares you for real-world situations. I’ve grown not only in skill but in confidence, and I feel fully prepared for my career path. I’m grateful for the environment they’ve created one that pushes you to do your best while also providing encouragement every step of the way. I would absolutely recommend this school to anyone serious about advancing their education and building a strong future in the field.

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    Response from University of Phoenix
    Thank you for the wonderful review. It’s great to hear you felt supported by your instructors and staff, gained confidence, and felt prepared for real-world situations - wishing you all the best on your career path!

    -Allie, Community Manager

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    StaffEase of Use

    Reviewed Dec. 10, 2025

    My overall experience with the University of Phoenix has been truly positive. The university offers a supportive and flexible learning environment that makes it possible to balance school, work, and personal responsibilities. The online platform is easy to use, well organized, and designed to help students stay engaged and on track. The instructors have been knowledgeable, responsive, and genuinely invested in student success. I appreciate how they provide clear guidance, helpful feedback, and real-world examples that make the material easier to understand and apply. The program overall has helped me grow academically and professionally. I feel more confident in my abilities and better prepared for the next steps in my career. I would absolutely recommend the University of Phoenix to others who are looking for a flexible, high-quality, and supportive educational experience.

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    Response from University of Phoenix
    Thanks for the recommendation, Emily. Happy to hear you feel supported by our teams and challenged in your programs.

    -Gen, Community Manager

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    StaffHonesty & Transparency

    Reviewed Dec. 10, 2025

    I honestly love this school. My current program is extremely difficult and I do wish they offered a 15 week course on the CPCE exam prep. The residency and internship process have been amazing so far. The advisor goes out of her way to make my internship as smooth as possible.

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    Response from University of Phoenix
    Glad to hear you feel supported, Steffenney. Thanks for sharing.

    -Gen, Community Manager

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    Reviewed Dec. 10, 2025

    So far I have love the classes. The setup works perfect for me. Nothing has been overwhelming at all! The teachers are active in the online class room. I receive great feedback whether it is for room for growth or something I excelled in. The expectation is set from the start. I highly recommend!!

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    University of Phoenix
    Response from University of Phoenix
    Thanks for the recommendation, Sarah! So glad we are such a great fit for you.

    -Gen, Community Manager

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    Customer ServiceStaffBillingHonesty & Transparency

    Reviewed Dec. 10, 2025

    To be all the way honest this school has impacted me tremendously. I will say that I fall behind quite often because of so much I have going on at home and trying to survive, be a mom, work, pay bills, etc… But I always am able to get my work in when I can for the most part and I appreciate that convenience. Not only that this school has helped me in the outside world. I think about things differently. I articulate myself better. I’m able to respond better to debates/topics/conversations in the outside world because of what I’ve learned in the program … I know I might seem incognito, but I’m very grateful for the support and encouragement! It keeps me going …

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    Response from University of Phoenix
    Love to hear you feel this way about your program, Breanna! That's what learning is all about. Thanks for sharing your experience.

    -Gen, Community Manager

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    PriceStaff

    Reviewed Dec. 10, 2025

    I like my experience at University of Phoenix! However, I feel like I missed out on a lot of learning by having us cram a semester of work in 5 weeks. It was hard on both me and my family! As I had to miss out in n my family commitment. I did get a degree and also a certification. But I just feel the university could have been cut the cost and be more helpful with Financial aid.

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    Response from University of Phoenix
    Hi Richard, thank you for sharing your review. We’d like to support you as best we can, and we’ve reached out to our team. Someone will be in contact with you directly. In the meantime, if you have additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    StaffEase of Use

    Reviewed Dec. 10, 2025

    I absolutely love taking classes at University of Phoenix. The teachers are wonderful and everything is easy to understand. The professors are always willing to help you. If you need help.. the online portal is Very organized and easy to navigate. I have nothing bad to say about university of phoenix

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    Response from University of Phoenix
    Love to hear you feel that way, Marcy! Thanks for sharing your experience.

    -Gen, Community Manager

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    PriceRefunds & PayoutsStaff

    Reviewed Dec. 10, 2025

    My experience with UOPX has been great up until now. I have enjoyed my classes even though it’s very much teach yourself type of online courses. Just recently I was supposed to have my class paid and excess funds sent, however I was out under a SAP review which can take up to 10 business days. Well, it has been past the 10 business days and my class still has not been paid. A research review had to be open and that can take 24 days! I do my assignments on time, follow school conduct and also keep my GPA up (4.0). I do all these things to make sure I’m in good standing with the school but also with my financial aid and I still have not received my funds. One of the many reasons I chose to go to UOPX is because of how they disbursed funds. I use these funds to help me pay for living costs, it’s very frustrating.

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    Response from University of Phoenix
    Hi Paula, thank you for bringing this to our attention. We’ve reached out to our internal team, and someone will be contacting you directly. In the meantime, if you have any additional questions, feel free to email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Reviewed Dec. 10, 2025

    It has been a difficult and frustrating class because of financial aid. It has been very delayed and has caused a lot of stress for me and my family. It also has been discouraging to continue to do schoolwork. This should be resolved soon. It’s very disappointing

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    University of Phoenix
    Response from University of Phoenix
    Hi Latasha, thank you for sharing your feedback. We’d like to support you as soon as possible. Our team will be in contact with you directly. In the meantime, if you have any additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

    Sales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed Dec. 5, 2025

    I was scammed by this school and because of their lies deceit and dishonesty I can no longer get financial aide. Connie recruited me I told her my high school diploma was with Broward College. She claim I didn’t need it. Now I sent the transcript as proof, they said they can’t use that and because of their dishonesty I have to be paying my school fee out of pocket

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    Response from University of Phoenix
    Hi Sherene, we appreciate you bringing this to our attention, and we’d like to support you as best we can. Please email us at UOPXSocial@phoenix.edu with your best contact information so we can assist you. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Nov. 26, 2025

    The teachers are great and communicate well. The work is meaningful, and help me along the way as I am teaching while in the Education Profession. I do not like that when you work ahead they still count it as an absence and will automatically drop your class EVEN if the work is posted.

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    Response from University of Phoenix
    Hi Kierra, thank you for reaching out. We’ve contacted our internal team, and someone will connect with you directly. In the meantime, if you have any additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    PriceHonesty & Transparency

    Reviewed Nov. 25, 2025

    They told me about classes at Sophia to finish cheaper and faster. Explained they would need to hold a class to the end so my aid didn’t get messed up. They didn’t so I lose $900. They are also lying about it but everything is recorded so I’m contacting my attorney. I did what I was told. I kept checking in & asking.

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    Response from University of Phoenix
    Hi Christina, we appreciate you bringing this to our attention. We'd like to support you with this as soon as possible. We’ve reached out to our internal team, and they will be contacting you directly. In the meantime, if you have additional questions or concerns, please contact us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    CoverageStaff

    Reviewed Nov. 25, 2025

    I appreciated the support I received. Ms, ** spent time guiding me, shared helpful job links, and even provided sample resumes and cover letters. Previous advisors were also supportive. I’m grateful, even though job placement isn’t available. Unfortunately, job placement is not available, but the support and guidance I received were still very helpful.

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    Response from University of Phoenix
    Hi Sahar, thank you for sharing this. It’s great to hear the support, guidance, and the Career Service resources you received were helpful. We're wishing you all the best as you move toward your career goals.

    -Allie, Community Manager

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    Staff

    Reviewed Nov. 24, 2025

    I enjoyed every teacher and class so far, apart from one teacher. I like the setup of the classes and how it is paced. Tech support is helpful and the course load is spaced out enough that I can go on with my everyday life and get time one on one with school.

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    Response from University of Phoenix
    Hi Jazmene, we appreciate the feedback and are happy the setup is helping you balance school and everyday life. Wishing you all the best as you continue your journey.

    -Allie, Community Manager

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    TechPunctuality & SpeedMaintenanceResolutionHonesty & Transparency

    Reviewed Nov. 24, 2025

    Honestly I am not too happy with my experience here. For the first 3-4 months of class there was an issue with my financial aid where I was getting told by UoP and FAFSA that I have to deal with the other company to fix the issue. It was only fixed because I decided to fill out a paper application to see where everything went wrong and hopefully get it corrected that way. I feel as though some of the classes that have been chosen for me were a waste of time and money, as well as the random 3 week break that was scheduled where I was threatened to be taken out of my program because I had not posted in a class in almost a month. Really the only thing that I have liked so far is that classes are more asynchronous where yes I have due dates but I can complete everything on my schedule as long as they get done by the posted date.

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    Response from University of Phoenix
    We appreciate you taking the time to share your experience, Alexandra. Our goal is to support you as best as we can. We've reached out to our team and they'll reach out to you directly. If you have additional information or have questions, please email us directly at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Staff

    Reviewed Nov. 24, 2025

    The University of Phoenix helps students rise, rebuild, and keep moving forward. As a full-time professional and graduate student, I've been able to balance work, school, and life thanks to the program's flexibility and strong support system. The instructors are engaged, responsive, and genuinely invested in student success. The coursework challenges me while still being manageable, and the discussions connect me with professionals from all walks of life. UOPX has exceeded my expectations. It’s not just a school, it’s a community that helps you rise with confidence, purpose, and pride.

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    Response from University of Phoenix
    Thank you for sharing your experience, Kaleia. So glad the graduate program has given you the flexibility, support, and community to balance it all. Proud to be part of your journey.

    -Allie, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 24, 2025

    Throughout my college journey I would receive constant unsolicited, called from my Academic Counselor at what largely felt like a robotic cadence. When I actually needed support, it felt lonely. Support was handled as if the counseling team was working off a script and they were not helpful. I am presently working towards completing my Master's program and with 5 classes left, my remaining classes have been canceled and I am not receiving support to get classes added to my schedule.

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    University of Phoenix
    Response from University of Phoenix
    Thank you, Shaun, for bringing this to our attention. We’d like to support you with this as soon as possible. We’ve shared this information with our internal team, and they will contact you directly. In the meantime, please reach out to UOPXSocial@phoenix.edu
    if you have any additional questions or concerns. Thank you.

    -Allie, Community Manager

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    StaffFollow-Through

    Reviewed Nov. 24, 2025

    I am so thankful for University of Phoenix! I am 42 and never thought I would be able to do college but here I am. The way the classes go with you going at your own weekly pace basically is what has allowed me to excel! I have worked so hard years ago to obtain my GED in hopes that one day I would be able to attend college. It may not have been right away, but here I am and I’m actually following through with it and I have never been more proud of myself. My family is also super proud of me. I think it’s pretty amazing that while I am attending school my oldest daughter has decided to also attend the University of Phoenix along with me however, she is doing a different curriculum, but it still is just so amazing.

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    Response from University of Phoenix
    We’re so proud of everything you’ve accomplished so far, Jodie. It’s amazing that you’re attending alongside your daughter, what a powerful way to inspire and motivate each other. Keep going, you’re doing something amazing.

    -Allie, Community Manager

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    Customer ServiceStaff

    Reviewed Nov. 13, 2025

    Enrolling in the Master of Science in Education program at the University of Phoenix has undoubtedly been one of my most important growing experiences, both professionally and personally. I was nervous about balancing coursework with work and family responsibilities as an adult; however, the flexible online structure made it possible. The benefit of the program that stood out the most was the nurturing learning environment. My instructors were knowledgeable people who cared; they had a true commitment to making sure every one of their students would succeed. Weekly dialogues created an opportunity for collaboration and critical thinking, in which I learned from peers with varied teaching and leadership experiences.

    The program represented an interplay between practical and theoretical approaches to topics like instructional design, educational leadership, and data-driven decision-making. Each assignment contained a practical aspect that I could instantly connect to a real-life classroom or administrative challenge. There was a strong emphasis on reflection, ethics, and leadership at the University of Phoenix, thereby enhancing my growth as an educator and as a person. The program endowed me with refined communication skills, confidence in instructional planning, and a reinvigorated passion for helping others learn. Truly, the experience was transformational, where flexibility was paralleled with mentorship, granting vital skills and a profound sense of purpose. I proudly call myself a University of Phoenix alumna, which prepared me to pursue a meaningful career and contribute to a great cause in education.

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    Response from University of Phoenix
    Hi Mahalakshmi, thank you so much for taking the time to leave your detailed review. It means the world to us that you felt so strongly about your program in a personal and professional manner. Our faculty and staff always make it a priority to treat our students as best as we can for them to succeed in reaching their goals. We're wishing you all the best as you continue to excel! Keep up the great work, we're rooting for you.

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Nov. 13, 2025

    I'm a bit frustrated! The current Doctor of Health Administration (DHA) program structure does not prepare students for the dissertation phase in DOC/715. During the first seven courses, instructors repeatedly deferred dissertation-related questions with responses such as, “Don’t worry—your Chair will help you in DOC/715,” or, “That’s not my job in this class.”

    Students developed problem statements and purpose statements with limited feedback or confirmation of alignment. When students begin DOC/715, many must completely rewrite their work to satisfy Chair expectations. The gap between coursework and dissertation preparation reveals an absence of continuity. The lack of structured guidance undermines confidence, creates redundancy, and generates unnecessary stress when students discover that previous efforts did not advance dissertation readiness for DOC/715. The University of Phoenix must realign the early course sequence so each course contributes measurable progress toward dissertation completion.

    Faculty engagement and feedback vary widely and fail to meet institutional policy standards. In several courses, grading and feedback occurred weeks late, and instructor interaction consisted only of weekly announcements without meaningful discussion. Faculty behavior of this kind contradicts the University of Phoenix Faculty Handbook (2024) and the Academic Policy Manual (2024), which require timely, constructive feedback and active participation.

    Inconsistent engagement prevents doctoral learners from identifying weaknesses in understanding and developing the analytical and methodological skills necessary for doctoral-level research. Lack of dependable guidance transforms the learning environment into a reactive process rather than a developmental one. University leadership must reinforce faculty accountability to ensure consistency in engagement, grading, and communication practices that align with institutional standards.

    Delayed assignment of dissertation Chairs further disrupts academic progress and continuity. The University of Phoenix assigns Chairs at the beginning of DOC/715, leaving students to navigate the earlier courses without consistent mentorship. Once a Chair is assigned, students often face extensive rewrites and methodological corrections. The delay contradicts the mentoring model central to doctoral education. Assigning Chairs by the second or third course would establish early oversight, promote alignment, and reduce inefficiency. Earlier mentorship would also strengthen student preparedness, confidence, and timely advancement toward dissertation milestones.

    The current DHA design disregards the realities of adult learners who balance demanding professional, academic, and personal obligations. Most DHA candidates are senior-level professionals managing leadership roles and family responsibilities. Repetitive coursework that fails to advance dissertation development creates frustration and disengagement. The absence of an adult-learning approach conflicts with the University’s stated mission of supporting working professionals. A doctoral program intended for experienced leaders must emphasize efficiency, continuity, and respect for time investment. Realigned course sequencing and earlier Chair assignment would demonstrate institutional respect for the professional commitments of doctoral students.

    Structural reform is necessary to restore academic integrity, student trust, and program credibility within the College of Doctoral Studies. Inconsistent feedback, delayed mentoring, course misalignment, and weak accountability standards have eroded confidence in the program’s academic rigor. Addressing those systemic deficiencies requires intentional leadership intervention, not isolated adjustments. Standardized faculty engagement, alignment of coursework with dissertation deliverables, and earlier assignment of Chairs would improve continuity and reinforce the University’s commitment to doctoral excellence.

    At the eighth course in the program, I plan to complete the DHA degree because of the personal and professional investment already made. However, the process remains unnecessarily frustrating. After several classes of coursework, effort, and tuition payments, doctoral students should not reach DOC/715 feeling as though they are starting over—frustrated, stressed, overwhelmed, and anxious about academic progress and readiness for dissertation work. Program inefficiencies, lack of continuity, and disregard for the realities of working doctoral students have created unnecessary obstacles that erode confidence, waste valuable time, and diminish the value of the degree.

    The delayed assignment of Chairs and University Research Methodologists prevents students from beginning the dissertation phase with clear direction and continuity. Assigning students to their Chair and University Research Methodologist by the second or third course would be more effective and efficient, providing a smoother transition into DOC/715 and adding measurable value for students, faculty, and the University as a whole.

    My frustration stems not only from the program’s inefficiency but from the preventable nature of the structural deficiencies that continue to impede student progress. The Doctor of Health Administration program should challenge students intellectually, not drain them emotionally. After seven successful courses, the structural delays and misalignment of support have created unnecessary stress and frustration—and those institutional shortcomings are exactly why I am so frustrated.

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    Response from University of Phoenix
    Hello Christopher, we truly appreciate you sharing your detailed feedback with us. This helps us to better support you and our students. We want to do what we can to better assist you in the rest of your journey. We've followed up with the department to contact you directly. If you'd like to share any further information, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Reviewed Nov. 12, 2025

    The University of Phoenix makes it easy to work full time and attend school. I don't have to sacrifice one priority for another. I am able to effectively balance my family, my career, my home, and my school life. I appreciate the flexibility that the university allows me to have.

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    Response from University of Phoenix
    Hi Charmaine, we completely understand how important balance and flexibility is when there's a busy schedule involved. We're happy to hear that you're making it all happen for yourself! We're wishing you well in your program, keep up the great work!

    -Leann, Community Manager

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    Price

    Reviewed Nov. 12, 2025

    I was happy with my experience up until now. I am struggling with a certain professor from my PSYCH/664 class. I have had great grades through my Bachelor's degree, my first Master's degree, and currently my 2nd Master's degree, up until now. I have completed my papers and my discussions the same way throughout all of my degrees and it has never costed my points like it has during this class.

    I have reached out to academics, my academic counselor, and the only thing that has resolved is that I should be contacting the professor. I am not the only person who is having problems with this professor and this class. There is several people in the same boat as I am. I am going to be very upset if this class is the reason I can't finish the degree that I have started. Up until now I would have recommended the University of Phoenix to people, in fact I have to a few people. But I will no longer recommend the University. I have never been more upset than I am now.

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    Response from University of Phoenix
    Hello Katrina, we're concerned to learn about your experience in your course and we want to ensure that you feel supported. We have reached out to the department to follow up with you directly. If you wish to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Reviewed Nov. 12, 2025

    Sad I was enjoying my education and was suddenly told that the program wasn't offered in my state. And also they were never on top of financial stuff. I was told they needed something last minute. Never told me upfront that I needed to do further submission of documents.

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    Response from University of Phoenix
    Hello, we're concerned to learn about your experience and we'd like to look into this. We'll be following up with the department to reach out directly. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Customer Service

    Reviewed Nov. 12, 2025

    I have really enjoyed my journey with the University of Phoenix for my Master of Arts in Adult Education and Training. Student service personnel have always called to check on me before class starts and within the first week of a new class. This is my last class until graduation, and I can say that I will miss attending the University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    We're thrilled to hear that you felt supported in your program. You're always going to be a part of our Phoenix family! We know you're going to make such a positive impact in your next chapter.

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Oct. 30, 2025

    The University of Phoenix has been a good fit for me because it's flexible and works around my busy schedule. The online classes are easy to follow and my instructors have been very supportive and understanding. I like how each week builds on the last, helping me grow as a writer and future social worker. The discussions with classmates make me feel connected even though we're online. Overall I've learned about myself and my goals while studying here.

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    University of Phoenix
    Response from University of Phoenix
    Hi Alia, thank you for sharing your experience with us. We're so glad to hear that you're learning a lot and working at a pace that works well for you. Keep soaring!

    -Leann, Community Manager

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    Reviewed Oct. 29, 2025

    Some courses ask for too much with assignments on top of exams, but overall the course materials are very well explained and easy to manage. It is mostly the posting two responses on two separate days that lost me points on an assignment as well as for the attendance points counted by the University.

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    Response from University of Phoenix
    Hi Kori, we appreciate you taking the time to leave us a review with your feedback. We're wishing you well in your program!

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Oct. 29, 2025

    I am a returning alumnus student, and during my previous degree I was able to accelerate my program by doubling and tripling courses. Before starting my new master’s degree, I asked a representative if I would be able to do the same, and they assured me that I could. I was told that after completing one single course, I would be eligible to take double courses in the following term. Unfortunately, that information turned out to be incorrect. I was later informed that I must complete two single courses before being allowed to request a double course load. This was very disappointing, as it was not communicated clearly from the beginning. Had I been given the correct information upfront, I would not have built expectations around finishing the program ahead of schedule. This miscommunication has affected my academic plans and overall experience in the program.

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    Response from University of Phoenix
    Hi Judith, we're concerned to learn about your experience and we'd like to offer support where we can. If you'd like to share additional details regarding your situation, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Oct. 29, 2025

    I have not had any issues at all with UOPX. Everyone has been very helpful and has answered any questions I have had. If I left a message, someone called me back in a reasonable time frame and was very polite. My questions were answered in full detail and nothing was left out.

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    University of Phoenix
    Response from University of Phoenix
    Hi Rebecca, we're thrilled to learn that things are going smoothly for you in your program. We appreciate your feedback!

    -Leann, Community Manager

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    Customer Service

    Reviewed Oct. 29, 2025

    The education itself and the professors are great. The problem is the academic counselor calling constantly, even if you ask them not to. Even with notes all over the account to only call under a couple of circumstances, the calls still constantly come. I finally had to threaten to talk to a supervisor in order for them to understand that I did not want the constant calls.

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    University of Phoenix
    Response from University of Phoenix
    Hi Sandra, we're disappointed to learn that this has impacted your experience. We're committed to making it better. If you'd like to share any additional details and if you're still receiving calls, please contact us right away at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Staff

    Reviewed Oct. 23, 2025

    As a veteran with severe PTSD and a learning disability and I'm struggling every week in school with the online classes that are all AI with the virtual labs that do the teachings. There are no lectures from the teachers or guidance on who to report to for the labs (other than just bullet points). I've taken the same classes now 2x and still struggle with comprehension of the material given. I've had to pay 2x now for the same classes, and I still can't seem to pass or grasp the work.

    My mental health is constantly affected and yet accommodations don't even provide a tutor to assist in my work content. I'm always told to reach out the teacher (I always do) and yet I still will get poor grades if the deadline has passed. It's not about truly helping the students but only to add more stress than what you are already going through on top of any personal to mental health issues you are already facing. I feel like this school is set up to fail you, unless you have a clear background of the content or you have additional help elsewhere.

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    University of Phoenix
    Response from University of Phoenix
    Hello Beth, we're concerned to learn about your experience and we'd like to offer support where we can. We've followed up with the department to review this. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. We're committed to supporting you. Thank you.

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 21, 2025

    This school has been unorganized and giving misinformation since the very moment I enrolled. I can call and speak to someone and get different responses every time. My financial aid is consistently late; I am still waiting for the balance of my Pell that was due before the end of September. I was told it would be resolved in 24-48 hours, then 10 days!!! It’s been nearly 3 weeks. I do not get timely responses, no one seems to care or take any responsibility when the school messes up. I wish I never enrolled here, it’s making me wish I never went back to school.

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    University of Phoenix
    Response from University of Phoenix
    Hello Alicia, we're concerned to learn about your experience and we've forwarded this to the department for review. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Oct. 17, 2025

    Best college experience I've ever had. Would highly recommend to anyone with a busy life that wants to accomplish a degree. They have amazing staff and faculty members that truly care about and for their students. They also have great support systems for whatever life needs you have along the way. All in all a great college that I'd recommend daily hands down.

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    University of Phoenix
    Response from University of Phoenix
    Thank you for taking the time to leave us your thoughts and feedback! We're glad that you've enjoyed your experience and we appreciate your recommendation.

    -Leann, Community Manager

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    Staff

    Reviewed Oct. 16, 2025

    Excellent instructors. I have learned a great deal and am pleased with the education provided. Have been in a different space mentally because of school. The university was very supportive of me when I had a substance abuse issue and was very considerate and empathetic.

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    University of Phoenix
    Response from University of Phoenix
    Hi Mark, this truly makes us smile to know that you felt supported during a difficult time. We're wishing you all the best on your journey and sending our positive thoughts your way!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed Oct. 16, 2025

    I have been with UOPX since 2008. The thing I love most is the flexibility it allows you to attend, creating your own schedule. The thing I recently had while working on my Doctoral is how the instructors expect you to just do work you never done before and nail it the first time.

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    University of Phoenix
    Response from University of Phoenix
    Hi Angela, we appreciate you sharing your feedback with us. We're glad that you have a flexible schedule that works well for you and provides balance. Thank you!

    -Leann, Community Manager

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    Staff

    Reviewed Oct. 15, 2025

    The facility has been such a positive and wonderful help. They have helped me navigate into getting back into school and I am grateful. I would recommend this college to anyone. The one everyone reaches out and are very helpful with different programs.

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    University of Phoenix
    Response from University of Phoenix
    Thanks for the recommendation, Shacuara. We are always here to support you.

    -Gen, Community Manager

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    Staff

    Reviewed Oct. 15, 2025

    University of Phoenix is a very good university. This is my second degree here at the University of Phoenix. The instructors are Professional, Knowledgeable and cares for the student education. I love it here. The academic plan is always accurate. Love it!

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    University of Phoenix
    Response from University of Phoenix
    Love to hear this, Maria! So glad you feel this way about your experience.

    -Gen, Community Manager

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    PricePunctuality & Speed

    Reviewed Oct. 15, 2025

    Overall, I appreciate the flexibility of the classes. The standard setup is 1 class per month. It usually consists of 1 assignment, 3 discussion posts, 1 chapter/video lesson, and 1 test. They do allow you to double or triple classes if you're wanting to get your degree done quickly. You do have get the first 6 classes done before they will allow you to double or triple, though. The websites never malfunction and the instructors are communicative. This university is overall self-paced and you do have to hold yourself accountable to learn the information. It is an expensive school to go to. For my associate's degree, it is $27k.

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    University of Phoenix
    Response from University of Phoenix
    Hi Madison, we truly appreciate you sharing your thoughts and feedback regarding your experience. We're wishing you well in your next steps!

    -Leann, Community Manager

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    PriceRefunds & PayoutsStaff

    Reviewed Oct. 15, 2025

    The online system is streamlined, easy to follow, and they make you aware of all beforehand. The cost is doable. The teachers seem very knowledgeable and proficient in teaching you for future careers. They send your refunds in a timely manner and let you know beforehand.

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    University of Phoenix
    Response from University of Phoenix
    Hi Taylor, we're glad to hear that you feel this way about your program and that you've had an overall positive experience. Thanks for the review!

    -Gen, Community Manager

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    Sales & MarketingHonesty & Transparency

    Reviewed Oct. 15, 2025

    Love the instructors, curriculums, and class structure! My only complaint, which is a big one, is that I was misled regarding transfer credits. Both the advertising and the admissions department implied my credits were transferable when really I was starting completely over. If I would have been told the truth from the beginning, I would not have enrolled, which, I suppose, was the point of the delay.

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    University of Phoenix
    Response from University of Phoenix
    Hi Marni, we appreciate you being open about your experience. We'd like to look into this further, we will be sending this over to the department to review. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    Staff

    Reviewed Oct. 15, 2025

    My educational journey has been awesome at U of P. All of my Teachers and Professors have been professional, understanding, patient and friendly. They all have been educational champions 🏆! All of my personal reviews concerning my overall performance has been most constructive and disciplined.

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    University of Phoenix
    Response from University of Phoenix
    That's great to hear, Apostle! We are so proud to support you on your educational journey.

    -Gen, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 15, 2025

    Everyone outside of the professors has made me feel as though they care about my future and my well-being at this time. As I have received many calls from finance and people who are handling by class schedule. They all have been a joy to speak with, have taken the time to listen to my concerns, help me with the steps needed to make the online class more simple. The professors, on the other hand, have not been helpful and given no help or support while taking their class. I have guessed, asked others in the college and used my past experiences to get me through the classes.

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    University of Phoenix
    Response from University of Phoenix
    Hi Kirk, thank you for sharing your thoughts and experience. We'd like to look into this further. If you're interested in sharing more, please send us an email with additional details at UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    Staff

    Reviewed Oct. 15, 2025

    My time so far has been absolutely amazing, from the staff to the instructors, and even my peers. There is no better school that I could have chosen. They check on you throughout your journey, see if there's anything else they can do to make this experience better, they even check on your personal life and assure you that everything will be ok.

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    University of Phoenix
    Response from University of Phoenix
    Hi Tiffany we are so glad to hear you've had a positive experience. Thanks for sharing!

    -Gen, Community Manager

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    PriceMaintenanceStaff

    Reviewed Oct. 15, 2025

    School was outstanding until I realized the hard way that just because one gives it their all, sacrifices everything for 4 years and completes with a 3.93 GPA, it means nothing to employers. All I accrued is joblessness and 75,000.00 worth of debt and broken dreams.

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    University of Phoenix
    Response from University of Phoenix
    Hi Joshua, don't forget that students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can explore career pathways, access career guides, work on your resume or cover letter, and set up 1:1 appointments with a Career Advisor. We hope this can help!

    -Leann, Community Manager

    Verified purchase

    Reviewed Oct. 15, 2025

    This experience so far has been fair. However, I don’t appreciate the dishonesty for how long the program takes. It’s listed at 26 months and the recruiters also tell you this time frame, but it’s actually 29 months. The last course is 7 months long, which is excessive for just completing clinical hours. The school allows us to complete all 600 hours before we get to the final course but then informs you that you are still required to do 8 hours every other week, it’s ridiculous. The fact that my last course is in March, but I cannot graduate until October, is unreasonable. Especially when plans were made to be done months before then.

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    University of Phoenix
    Response from University of Phoenix
    Hi Felicia, we find your situation concerning and we'd like to look into this further. We'll be forwarding this to the department for review. If you have any additional details you'd like to share, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Oct. 15, 2025

    I am a current student at University of Phoenix and I have to say I am quite impressed. It has been a truly rewarding and empowering experience so far. One of the best things about this institution is its flexibility. As a working adult with family obligations, the ability to complete coursework at my own pace has been a game-changer. It has allowed me to pursue my degree without compromising other aspects of my life. The online platform is intuitive, well-organized, and conducive to staying on track. The courses are designed with real-world application in mind, and the instructors are seasoned professionals in their fields. They are responsive, supportive, and genuinely invested in students’ success.

    I also appreciate the emphasis on teamwork and communication. Many of the assignments are collaborative, which has not only helped me build meaningful relationships with my peers but also develop skills that are highly valued in today’s workforce. The academic resources, such as the online library and writing assistance, have also been incredibly helpful.

    In summary, the University of Phoenix has surpassed my expectations in many ways. It’s not just about earning a degree but about personal and professional growth. I feel more confident, capable, and motivated to achieve my goals, and I credit a significant part of that to the support and structure provided by the university.

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    University of Phoenix
    Response from University of Phoenix
    Tear, thank you so much for taking the time to detail your full experience. This review has truly made our day! We're thrilled to know that you've felt supported and have learned different skills to support you in your next steps. We're wishing you all the best!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed Oct. 15, 2025

    As a student at the University of Phoenix, I am extremely proud of myself and my accomplishments in my courses. The professors are great and learning is not hard at all. My goal is to earn a Bachelor's degree in Early Childhood Education. I must say that I am doing well so far. I plan on finishing school here.

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    University of Phoenix
    Response from University of Phoenix
    Incredibly proud to support you on your journey, Lonice. Keep up the hard work!

    -Gen, Community Manager

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    Staff

    Reviewed Oct. 15, 2025

    I actually really enjoy my classes, I don’t have much to complain about whatsoever… I will say sometimes I wish that professors would grade assignments a little quicker… but I also understand that some of these classes have a large group of students, and that is an unrealistic ask when looking at the big picture.

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    University of Phoenix
    Response from University of Phoenix
    Thanks for sharing your feedback, Andrew. We are glad you've had an overall positive experience and are always here to support you. If you have any questions about your coursework, you can always reach out to your faculty member.

    -Gen, Community Manager

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Oct. 5, 2025

    Overall it has been a great experience, with good guidance, good materials and great professors. The time does go fast and there are practical no breaks in between the block of classes which is a little hard but at the it compensates because you finish the program in a year.

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    University of Phoenix
    Response from University of Phoenix
    Hi Josefina, we're glad to hear that the program worked well for you and that you've had an overall positive experience. We're wishing you well in your next steps!

    -Leann, Community Manager

    Verified purchase

    Reviewed Sept. 30, 2025

    I have really enjoyed my time with the University of Phoenix. They are easy to connect with, they check in to see if you are hitting your goals or what you could improve to hit your goals. The courses have taught me things I am able to use in my everyday life. They are always willing to get feedback so they can constantly improve. It is a great school.

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    University of Phoenix
    Response from University of Phoenix
    We're thrilled to hear that you're learning real-world skills to apply in your next steps. We're proud of you for working hard towards your goals, DeNeal!

    -Leann, Community Manager

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    Staff

    Reviewed Sept. 30, 2025

    The Master of Health Care Administration, competency based program is excellent. The courses are taught by faculty that are active in the field and provide relevant and timely topics for discussion and instruction. I received tremendous support from the faculty, the advisors, and student services during my program. Special accommodations are available for students with learning challenges and in need of added support. I received the knowledge necessary to move forward and advance in my career. I recommend University of Phoenix to those considering a Masters in Health Care Administration.

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    University of Phoenix
    Response from University of Phoenix
    We truly appreciate you taking the time to detail your experience. We're thrilled to learn that you felt supported in your program. Our faculty and staff truly want to see our students soar and reach their goals. Way to go, Kamille!

    -Leann, Community Manager

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    Staff

    Reviewed Sept. 30, 2025

    The University of Phoenix, AZ is a great and diverse learning experience for many people like myself. I love attending the school because it gives you so much hope and encouragement to look forward to. I was scared to go back to school after 16 years of not being in school, it kind of put fear in me to even want to give it another try. After I talked with Nicole **, my enrollment representative, she made me feel like I could accomplish my dreams and/or goals if I just gave it a try, so I did and I'm glad that I took that first step of getting enrolled and now I feel pretty confident in my assignments and tasks on getting them submitted and/or completed.

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    University of Phoenix
    Response from University of Phoenix
    We're so proud of you for taking those exciting next steps in your educational journey. You've worked so hard to achieve your goals, that is truly admirable. Congratulations, Naketa!

    -Leann, Community Manager

    Verified purchase

    Reviewed Sept. 29, 2025

    As a straight A student it's disheartening to feel unsupported. My area has a wifi outage and I have assignments due. I reached out after being ignored by my instructor and I was offered no solutions besides "go to Starbucks." I'm considering withdrawing from this school all together.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jacquelyn, thank you for bringing this to our attention. We’d like to offer support however we can. We’ve reached out to our internal team, and they’ll be contacting you directly. If you have any questions, please reach out to us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

    Verified purchase

    Reviewed Sept. 29, 2025

    I have taken 3 courses this far and I feel like these classes don’t align with the degree that I am working towards. I feel like the classes I am currently taking are just fluff classes to extend my time in school. Which to this point, I am very unsatisfied with my experience this far. I only want to take whatever core courses I need to obtain my degree and not courses that just prolong my graduation.

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    University of Phoenix
    Response from University of Phoenix
    Hi Jeffrey, thank you for taking the time to share your feedback. We’d like to offer additional support and have reached out to our internal team, who will be contacting you directly. In the meantime, if you have any other questions or concerns, please reach out to us if you have additional questions or concerns at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

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    Ease of Use

    Reviewed Sept. 29, 2025

    I've been nothing but impressed with everything and everyone at the University of Phoenix. I'm so glad I chose you - I was hesitant and now that I'm in the final stretch, I'm very grateful for the program. It's flexible, easy to navigate, and the professors are top-notch. They took time at the beginning to execute a proper onboarding that made sure I knew what I was doing with the technology. I can't think of one thing negative to say - thank you again for everything as I finalize my MSN Program in the next few months.

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    University of Phoenix
    Response from University of Phoenix
    We're so proud to have you in our Phoenix family, Kristin! Thank you for letting us know how we're doing, we truly appreciate your feedback.

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedRatesHonesty & Transparency

    Reviewed Sept. 26, 2025

    When I first join University of Phoenix I felt like this was the online school I felt like this was the school that was well kept together. At first I had some real good academics counselors. Well I thought they were good until I found out later I could not trust none of them when it came to my academics. I was very happy when I started here. Now all I wanna do is leave. Academic department is very not kept together and will mess up your schedule to ruin your financial aid if you do not stay on top of them. I have not heard from my Counselor listed on my portal since I been in online school. All I know is her name. I really rate this school as the worst and I can not wait to be transferred to a better school that will at least be honest with me and keep me afloat with things.

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    University of Phoenix
    Response from University of Phoenix
    Hi Kenya, thank you for brining this to our attention. This is definitely not the experience we strive to provide for our students. We've sent this up internally to our team and they'll be reaching out to you directly. In the meantime, if you have any additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.

    -Allie, Community Manager

    Verified purchase

    Reviewed Sept. 24, 2025

    The program is great. I really enjoyed the program and especially liked that I could work ahead when I needed to. I learned several procedures and concepts that I could put into practice at my work right away. I feel accomplished and look forward to putting my degree into action.

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    University of Phoenix
    Response from University of Phoenix
    Hi Brandi, that's awesome to hear that you're applying what you've learned in your classes into the workplace. Keep up the great work!

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed Sept. 22, 2025

    The online courses make it much easier to maintain as every day is different in my schedule so it makes it easier to for me to get my work done in a timely manner. I recommend this school to anyone who ask me about it. Everyone works with you at any time.

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    University of Phoenix
    Response from University of Phoenix
    Hi, Melissa. We're happy to learn about your overall positive experience! We understand how important flexibility is with a busy schedule. Thank you for your recommendation!

    -Leann, Community Manager

    Verified purchase

    Reviewed Sept. 22, 2025

    I absolutely love attending University of Phoenix. I'm happy with my studies and would definitely recommend! I attend online classes, the professors are great and the people are very pleasant to attend classes with. Anyone looking for online schooling, should definitely check it out!

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    University of Phoenix
    Response from University of Phoenix
    Hi Monica, we appreciate your recommendation! It's great to know that you feel supported in your educational journey by our faculty and staff. We're wishing you well!

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Sept. 22, 2025

    Where do I begin, from the first interaction with the guidance counselors, to the financial aid staff, the University of Phoenix has excelled in any and all ways. The counselors keep an eye on you and your performance checking on you and your wellbeing, the financial aid staff is available at every call and supply all the answers that you need. The staff helped me when I was seriously ill with COVID and cancer and extended the benefits that they offer to ensure that I was as successful as a student. Truly there is not enough characters being offered here, so I will say the most important vital information about Phoenix, they ensure your SUCCESS!!!!

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    University of Phoenix
    Response from University of Phoenix
    Rochell, we understand that you've been through a lot and we admire your courage and strength to keep pushing forward to achieve your goals and dreams. We're wishing you all the best in your next chapter, we know you'll keep soaring!

    -Leann, Community Manager

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    Staff

    Reviewed Sept. 22, 2025

    It has been a good experience here the staff communicates well even the instructors. I even fell behind in a class and was able to make it up. They help you stay on track and meet your goals. I have recorded both my bachelors and Masters. Working on my doctoral in the near future.

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    University of Phoenix
    Response from University of Phoenix
    That’s wonderful to hear! We’re so glad you’ve had a positive experience with our staff and instructors. Congratulations on all you’ve accomplished - and wishing you the best as you pursue your doctoral journey.

    -Allie, Community Manager

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    Staff

    Reviewed Sept. 20, 2025

    This journey has had some ups and downs but in the end I graduated with an Associate's degree and now I'm back in school for my Bachelor's degree and I've been able to juggle life and school while maintaining a 3.8 gpa. I try to make sure I do all my work and turn them in on time. The instructors are knowledgeable and helpful and always willing to listen and help where needed.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    We admire your hard work and dedication to reach your goals, Robert! Keep up the great work, we're rooting for you.

    -Leann, Community Manager

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    MaintenanceStaff

    Reviewed Sept. 20, 2025

    I have had a truly great academic experience at University of Phoenix. I was scared at first to start my continuing educational journey but everyone from my admission counselor, my academic counselor and my instructors were very helpful and encouraging. I suggest at least a 5-7 day break between classes. Most students work and have families and starting a new class every week is overwhelming.

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    University of Phoenix
    Response from University of Phoenix
    Hi Lynnetta, thank you so much for sharing your personal experience! We're glad to hear that you felt supported in your program. We're wishing you well in your next steps!

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 20, 2025

    I greatly appreciated the flexibility and instructional material and the self paced time that this course afforded to me. I would however, recommend that there be a quicker response time from the feedback given by instructional staff. There were several classes where I had to wait for instructional review and feedback on projects to the point where I was almost unable to apply the feedback provided for the next assignment. I would also recommend over communicating with the Leading and Staffing professor on a routine basis. My experience was that there were unclear expectations that did not align with the grading rubric for the class. I would say the vast majority of the curriculum was well presented and that it was very applicable even for someone who had not prior training and or experience in the field of business.

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    University of Phoenix
    Response from University of Phoenix
    Hi Ben, we truly appreciate you taking the time to leave your valuable your feedback. We always encourage students to complete the end of course surveys so that we can support requests. We're always looking for different ways to improve the student experience. Thank you so much!

    -Leann, Community Manager

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    Staff

    Reviewed Sept. 20, 2025

    I highly recommend attending UOP online courses. The onboarding staff is wonderful, the instructors are very helpful and available to help. Many resources available to help with writing assignments. Counselors are available to go over academic plans.

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    University of Phoenix
    Response from University of Phoenix
    Hi Julia, thank you for your review! Our faculty and staff truly want to see our students reach their goals. We appreciate you letting us know how we're doing.

    -Leann, Community Manager

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    CoverageStaffLoan Process

    Reviewed Sept. 19, 2025

    Terrible. The financial aid department is terrible. They set you up to where you have to take out excesses loans when you are covered. When you ask them to explain they can’t. I have never been to a school they pretend to care about academic achievement fall short in the financial aid department.

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    University of Phoenix
    Response from University of Phoenix
    Hi Taylor, we take these claims seriously and we'd like to look into this. We'll be following up with the department to look into this further. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Sept. 19, 2025

    The University of Phoenix is very understanding college that a lot people do have a family and job. That the classes are well laid out so each person has plenty of time to do school work and have quality time with their family and friends and not be pushed to get it done in one day.

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    University of Phoenix
    Response from University of Phoenix
    Hi Darrell, we appreciate your positive feedback and thoughts. Our goal is to see our students succeed! We're wishing you well in your program.

    -Leann, Community Manager

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    Punctuality & Speed

    Reviewed Sept. 19, 2025

    It’s convenient and the schedule is very flexible with my family life! Teachers have always explained things super clear! And they’re very generous and work with you on assignments being late for whatever reason. I definitely recommend that to everyone.

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    University of Phoenix
    Response from University of Phoenix
    Hi Joseph, we're glad to learn about your positive experience and that you feel the program is flexible for your needs. Thank you for taking the time to let us know how we're doing!

    -Leann, Community Manager

    Reviewed Sept. 15, 2025

    I just started at this school on 09/09/25, and I have had nothing but problems since. First of all, my financial aid package has not been set up, and I can't even accept my awards. My class is locked on week 1, and I don't have access to week 2 or beyond. This school doesn't have it together at all, and it's very concerning. Someone needs to look into this. And I have attended an online university before and have never gone through what I'm going through with the University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hello Yolanda, we're disappointed to learn about your experience and we'd like look into this. We'll be following up with Finance on your behalf to contact you directly. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed Sept. 11, 2025

    I have received a number of phone calls regarding my first week of class from multiple people. Yolanda, Monica, Daniel, and Maureen. I get calls when I'm at work and in meetings, which can be extremely distracting and disruptive. It feels like overkill to receive so many phone calls regarding my first week. This feels like poor communication amongst the team. An example of this: I scheduled a call with Maureen 09/12 at 5 pm, and received a call at 2:49 PM yesterday, 09/10, which I'm not sure what this was regarding. I feel like a note should have been taken that I was reached. I do feel like UOPX has good resources that point me in the right direction when I have questions. I take online courses because I have an extremely busy schedule. This feels like I owe creditors money. These are the calls I have recently received:

    09/11/25 2:49 PM *during standard work hours - Monica. 09/11/25 10:30 AM *during standard work hours - Maureen (answered). 09/09/25 6:00 PM. 09/08/25 4:12 PM *during standard work hours. 09/07/25 5:08 PM - Daniel. 09/05/25 7:47 PM - No message left. 09/04/25 9:37 AM *during standard work hours - Yolanda. 09/02/25 1:11 PM *during standard work hours - Yolanda. Please minimize the phone calls.

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    Response from University of Phoenix
    Hi Gabrielle, we appreciate your feedback and thank you for bringing this to our attention. We're sharing your feedback internally for improvement. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Sept. 9, 2025

    I have loved my time with the University of Phoenix! The online, flexible platform makes it easy for someone working full-time like me, while the due dates keep me on track. The professors are knowledgeable and grade fairly, at least in the program I was a part of, and are readily available to help if needed. I also gained some excellent insight that will help me in my future career.

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    University of Phoenix
    Response from University of Phoenix
    Hi Alexa, we're thrilled to learn that you've had a positive experience with our faculty and programs. We love having you in our Phoenix family!

    -Leann, Community Manager

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    Contract & TermsSales & MarketingPricePunctuality & SpeedStaffValueHonesty & Transparency

    Reviewed Sept. 6, 2025

    As someone who went to two days worth of work at this scam University is not worth it. They trying to charge me almost 600 bucks for a class in which I did two things, one discussion post and one quiz. Both had nothing to do with the class of actually about. One of the textbooks was the same textbook that I used for my bachelor's degree in like the first semester, and they were all open source, which is great if you're getting quality school work but there really wasn't any.

    If anyone signs up for this University and is thinking about dropping out, I would highly suggest not doing any work for that week until the last minute to make sure that it's something that you do want to keep doing, because otherwise, they're going to charge you a ridiculous amount of money. This is coming from someone who applied, went to two classes, and then dropped out the same week. Biggest mistake ever, I have made a complaint with the Better Business Bureau, but I don't expect much, also they're not even accredited with the Better Business Bureau, which to me is kind of a red flag.

    In addition to this, they advertise a flexible class schedule, and when I attempted to go from one class to two, they did not give me a straight answer on how that would work, told me that it might not be possible, and told me I had to wait until the end of the second class. I believe this was an attempt to prevent me from dropping out if I found out after two classes that I would have to continue taking one class at a time, thereby allowing them to charge me for two full classes, which I consider dishonest.

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    Response from University of Phoenix
    Hi Sydney, thank you for sharing your experience. We’re extremely concerned to hear this and would like the opportunity to offer support and clarify our program structure, policies, and course expectations. Please email us at UOPXSocial@phoenix.edu with any additional details. If you’ve already explored all options at the campus level, our Resolution Services team is also available at 1-877-773-0191 or ResolutionServices@phoenix.edu. Thank you.

    -Leann, Community Manager

    PricePunctuality & Speed

    Reviewed Sept. 6, 2025

    This school is extremely difficult when it comes to the financial aid process. I won’t complain about the classes because that’s the only thing I like. Their classes are setup on a way that easy to manage but when it comes to the financial aid process they have lots of excuses as to why it’s taking long to process even though they have already received funding. It’s such a long wait time and their financial aid portal always have processing delays. It’s though going to school full time plus needing your money for expenses but having to wait 4-5 weeks for your excess funds plus the classes are so expensive. I am at the point to withdraw and finish my degree elsewhere.

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    Response from University of Phoenix
    Hello Norma, we're concerned to learn about your experience and we take this seriously. We've followed up with finance on your behalf to reach out. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 30, 2025

    I believe that the University of Phoenix offers a strong and comprehensive MBA program. The classes are challenging, and the professors are approachable. The course materials effectively align with the goals and objectives of each course, complemented by engaging weekly participation discussions. I appreciate that students can engage in insightful conversations that reflect diverse perspectives each week. The weekly assignments are realistic and allow students to understand the daily challenges faced by decision-makers.

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    Response from University of Phoenix
    Hi Floyd, thank you for the review. It’s great to hear how the MBA program has challenged and supported you. We love that the weekly discussions and assignments are helping you - keep up the amazing work!

    -Allie, Community Management

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    Staff

    Reviewed Aug. 29, 2025

    I have been enrolled with the University of Phoenix since October of 2024. And I have dedicated my time towards succeeding in every course that I take. My journey so far has been wonderful and I am looking forward towards graduating from the University of Phoenix! Great school, wonderful students and staff! And the instructors are great and very helpful! I have taken pride in my studies and engaging with my peers and instructors!

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    University of Phoenix
    Response from University of Phoenix
    Hi Tishie, thank you for sharing your journey! It’s amazing to hear how dedicated you’ve been and how much pride you take in your studies. We’re cheering you on as you continue toward graduation - keep up the great work.

    -Allie, Community Manager

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    Staff

    Reviewed Aug. 28, 2025

    As a graduate student in Clinical Mental Health Counseling, my experience at University of Phoenix has been transformative. The trauma-informed curriculum, flexible structure, and culturally responsive focus have empowered me to serve marginalized communities with empathy and skill. Balancing work, study, and caregiving hasn’t been easy, but the support and relevance of the coursework have made it possible. I’m preparing for my practicum with confidence, knowing I’ve been equipped to turn adversity into advocacy. This program has helped me refine my voice, deepen my purpose, and build a foundation for a future private practice rooted in healing and inclusion.

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    University of Phoenix
    Response from University of Phoenix
    Hi Magalie, thank you so much for sharing your experience! It’s inspiring to hear how the program has empowered you both personally and professionally. Wishing you all the best as you head into your practicum - you’ve clearly put in the work, and it shows.

    -Allie, Community Manager

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    Staff

    Reviewed Aug. 28, 2025

    I'm into my third class and I would say I have had a positive experience so far. Each class is thorough in the curriculum. My professors have been very kind and helpful if needed. If you read everything and follow your syllabus, and stay disciplined, it works. I am pleased to be attending this school!

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    University of Phoenix
    Response from University of Phoenix
    Hi Melia, this is wonderful to hear. Thank you for sharing your experience.

    -Allie, Community Manager

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    Staff

    Reviewed Aug. 28, 2025

    My experiences with the University of Phoenix have been great. With the school being geared toward working adults, the atmosphere is quite different from a traditional school setting. I have not had any problems navigating through the coursework and help is always available.

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    Response from University of Phoenix
    Hi Angela, we're thrilled to learn that you feel fully supported in your journey. We're wishing you well in your next chapter!

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 27, 2025

    I know the University of Phoenix gets lots of common critiques of similar institutions, but I have learned with real-world experienced instructors who are professionals bringing tremendous value to education, particularly in a practical field like business or management. While traditional universities may emphasize theory or academic research, UOPX leans into relevance and application, which can give students a leg up when entering or advancing in the workforce. Personally, I have lots of knowledge due to these teachings.

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    Response from University of Phoenix
    Hi Sandra, it means the world to us to know that you've had a positive experience with our faculty. Our faculty and staff truly want to see our students succeed and reach their goals. We're wishing you well in your next steps!

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2025

    I work 10-11 hour shifts and Phoenix made going to college realistic for me. I completed my degree way faster than I imagined and found the schedule very manageable. I found a few professors very knowledgeable who loved the education process and who really loved communicating with students. They provided some really great feedback which helped me grow. My degree reassures me that I can not only progress in my own field but that I have a degree to fall back on no matter what. Thanks Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hi Tim, we're thrilled to hear that the flexibility that our programs provide helped to support you and your schedule. We're proud of you for continuing to soar and reach your goals!

    -Leann, Community Manager

    Verified purchase

    Reviewed Aug. 27, 2025

    University of Phoenix has been great so far. I have gained confidence in myself since beginning my college journey in August of last year. I have felt comfortable in reaching out to student services for any issue or question I may have, and I have learned so much within the year I have been attending.

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    University of Phoenix
    Response from University of Phoenix
    Hi Robin, we're thrilled to hear that you're doing well and have gained confidence within your time here. We love to see our Phoenixes shine bright! You've got this.

    -Leann, Community Manager

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    Reviewed Aug. 27, 2025

    My experience was going perfectly fine until this last month with my financial aid, I don’t know what’s going on but I haven’t received my funds that were supposed to be disbursed on 7/2/25 and this is so frustrating and I just keep getting the run around and told something different everyday.

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    University of Phoenix
    Response from University of Phoenix
    Hello Mahagony, we appreciate you bringing this to our attention. We've followed up with the Finance department to contact you directly. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

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    PriceStaff

    Reviewed Aug. 27, 2025

    When I started my journey to go back to school, the University of Phoenix made my journey possible and painless. The classes are affordable and very informative. It is very possible to get your degree in your time. UNOPX is the best school ever!!!

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    University of Phoenix
    Response from University of Phoenix
    So glad we could support you on your journey, Dara! Thanks for taking the time to leave a review.

    -Gen, Community Manager

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    Reviewed Aug. 27, 2025

    I enrolled in a CS degree course and I have learned more about “plugging in a device” than I have actually learned about CS. I get more “busy” work than work that will actually be applied to what I want for my career. I have asked multiple times if there is a way I can earn more credits and learn what I actually want to learn, but to no avail.

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    Response from University of Phoenix
    Hi Austin, we're concerned to learn about your experience and we'd like to look into this further. Please send us an email with additional details to UOPXSocial@phoenix.edu so that we can look into this. Thank you.

    -Leann, Community Manager

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    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2025

    My experience has been very good throughout my classes. When I have had an issue, the people I talk to were very helpful and fixed any issues promptly. The portals have all worked perfectly and I have had no issue getting assignments done in a timely manner. My instructors are friendly and always there to help with even the minor things.

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    University of Phoenix
    Response from University of Phoenix
    So glad to hear you feel this way, Adrian. Our faculty members are always here to support our students. Thanks for sharing your experience!

    -Gen, Community Manager

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    Customer ServiceStaff

    Reviewed Aug. 27, 2025

    It’s a great program, my professors have been very very responsive and supportive. It’s great to have mentors as they check in frequently, whether it’s through texting or calling. It’s nice to know we have support and cheerleaders. Other students are always available to help us.

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    University of Phoenix
    Response from University of Phoenix
    So glad to hear you feel supported, Fresha. Thanks for sharing!

    -Gen, Community Manager

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Aug. 16, 2025

    As a proud graduate and current master’s student at the University of Phoenix, I can honestly say my experience has been incredibly rewarding. The university provides a flexible and supportive environment that is ideal for working professionals like myself. The online format allows me to balance my education with a full-time job and family responsibilities without compromising the quality of my learning.

    The faculty at University of Phoenix bring real-world experience into the virtual classroom, making lessons practical and directly applicable to my career. The curriculum is well-structured, and I’ve found that every class builds on the last in a meaningful way. Assignments and group projects encourage collaboration and critical thinking, which I value greatly.

    While I have experienced a few minor issues during my time here—such as scheduling concerns and access to course materials—each one was addressed promptly. The university’s support staff and academic advisors have always been responsive and committed to resolving problems quickly and efficiently. Their dedication made a huge difference and helped keep me on track toward achieving my goals.

    What truly sets University of Phoenix apart is its focus on adult learners. From career resources to flexible learning options, they understand the unique needs of students like me. I’m proud to be part of this community and confident that my education here is setting me up for continued personal and professional success. I highly recommend the University of Phoenix to anyone looking for a flexible, career-focused education.

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    Response from University of Phoenix
    Hi Regina, thank you for sharing your journey! We’re so glad to hear your experience has been rewarding and that the flexibility and support have helped you balance work, family, and education. Your dedication is inspiring - keep up the great work!

    -Allie, Community Manager

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    Staff

    Reviewed Aug. 16, 2025

    My experience with UOP has been good. I am disappointed that the Nursing Informatics only gave 3 classes for that specialty. The technology is changing so rapidly that more should be offered in technology. Those of us not choosing a direct patient career path should not have to do direct patient care practicum along with the specialty. The preceptor who is in informatics does not do direct patient care yet the enhancements that are being made in the chart and equipment impact the patient care. There are meetings and focus groups that align with informatics for implementation of technical changes are done by INS.

    I now have to have 2 separate preceptors for my capstone as one does patient care and one does not. Very challenging as most nurses with a master's are in management and higher and do not do direct patient care and those who do direct patient care are practitioners and do not do informatics. I like the study at home portion of this as it alleviates wasted travel time to go to a classroom.

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    Response from University of Phoenix
    Hi Daria, thank you for sharing your experience. We're glad you're enjoying the flexibility of studying from home. Your input is valuable and we’re always looking for opportunities to enhance the experience. You can share this directly to faculty or via end of course survey. If you'd like to provide more details, please email us at UOPXSocial@phoenix.edu.

    -Allie, Community Manager

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    PriceValue

    Reviewed Aug. 16, 2025

    I have not had any issues from applying, acceptance, financial aid as well as the professors in my blocks. I will complete my Master's degree in November. UOP is great and definitely worth the money. Although, I will say it’s not easy but nothing worth anything ever is.

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    University of Phoenix
    Response from University of Phoenix
    Congratulations on your progress towards the completion of your Master's program! We're here to support you in your next steps, Mary. You've got this!

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 16, 2025

    My experience so far at the University of Phoenix has been amazing. I was a little nervous in the beginning, but now I feel more confident. The classes that I have taken so far have been somewhat challenging but nothing that I can’t manage. There are plenty of resources available as well.

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    University of Phoenix
    Response from University of Phoenix
    Hi Takayli, we're proud of you for taking these exciting next steps in your journey. We know you'll do great, we're here to support you! Thank you for your review.

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 15, 2025

    My term at the University of Phoenix was pleasant, especially with my professors, specifically Dr. Pamela **. The only issue I had with graduating was the process of the practicum and preceptorship. Please, the university needs to have a good preceptorship program where students are not delayed just because they are unable to lay their hands on one. Otherwise, everything and everyone was nice and professional.

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    University of Phoenix
    Response from University of Phoenix
    Hi Lucy, we truly appreciate your feedback so that we can continue to better support our students. Thank you for letting us know your thoughts! We're glad you enjoyed your experience.

    -Leann, Community Manager

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    Billing

    Reviewed Aug. 15, 2025

    The BSN program has a “clinical” that is very difficult for people who are not close to major cities to complete. Those two classes made my experience much more difficult than necessary. There was no clinical sites within 4 hours of my home. Working as a nurse already this clinical seemed redundant and unnecessary. Just added to my bill.

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    University of Phoenix
    Response from University of Phoenix
    Hi Cortney, we're concerned to learn about your experience and we're always looking to improve by feedback. Please feel free to send us an email at UOPXSocial@phoenix.edu with your contact information and any additional details so that we can look into this for you. Thank you.

    -Leann, Community Manager

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    PriceStaffLoan Process

    Reviewed Aug. 15, 2025

    My experience with the University of Phoenix has been absolutely amazing. Caring, responsive staff and exceptional instructors. The University has a virtual student community very supportive environment that fosters connection. 24/7 online and self-paced learning. Courses are practical and job-relevant, with tools for career planning and lifelong support. The college offers value and affordability by offering financial aid options, student loans and scholarships. Best of all, no commuting cost and lost time in traffic. This allows more time and flexibility for students to study and focus more effectively and efficiently on schoolwork. I love how the university makes education more accessible for students.

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    Response from University of Phoenix
    Hi Aretha, we're so glad that our flexibility and balance works for you and your schedule! We're proud to have you in our Phoenix family and hope that you stay connected with us. We're wishing you well in your next chapter.

    -Leann, Community Manager

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    Customer ServiceTransparency

    Reviewed Aug. 15, 2025

    I’m graduating from the University of Phoenix soon, but my financial aid experience has been extremely frustrating. Approved funds were delayed for months with little communication or transparency. The issue was only resolved after repeated calls and emails on my part. Students should not have to fight this hard to access aid they are already entitled to.

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    University of Phoenix
    Response from University of Phoenix
    Hi Steven, we're concerned to learn about your experience and we'd like to offer support where we can. Please feel free to send us an email with your contact information and any additional details to UOPXSocial@phoenix.edu so that we can look into this. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 15, 2025

    My experience at the University of Phoenix has been rewarding and motivating. I truly appreciate the teaching style, which is interactive, well-structured, and focused on real-world applications. The instructors encourage participation and critical thinking, making the learning process engaging and practical. This approach has helped me strengthen my skills and apply my knowledge effectively in both my academic and professional life.

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    Response from University of Phoenix
    Hi Velveth, it makes us smile to know that you feel supported in your educational journey and that you're learning a lot! We're wishing you all the best as you continue to reach your goals. You've got this!

    -Leann, Community Manager

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    Customer ServiceStaff

    Reviewed Aug. 15, 2025

    I really enjoy my classes and the content of the classes. However I am EXTREMELY disappointed on getting help with using my real life experiences to get credit for some classes. Everyone I have spoke with seems to know nothing about it, and the best information I can get is someone sending an email. I want someone to talk me through it from start to finish. I also appreciate my accommodations. EVERYONE in assistance positions, especially my academic counselor, Ms. **, all have been amazing. I work between 50 and 68 hours a week.

    I am 39 trying to learn a trade as well, with that being said, I feel like the amount of work I have to do each week is fair, and isn't overwhelming. I also enjoy the random calls from staff, checking on me and hyping me up, or calling me and telling me how well I am doing. I have made and stayed on the Dean's List and have stayed on it. In high school, I was nowhere close to a straight "A" student. I am sooo proud of this. I also was invited and inducted into the NSLS! I think that's amazing! If anyone actually reads this, I would love a surprise gift(s) like a hoodie or some small student gift bag. I know it sounds lame, but it never hurts to ask! Please. Seriously, outside of my one disappointment (but it was major reason why I chose this school), I really love the opportunity I have here, and all the support I have received! I am so grateful and appreciate this program so much!

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    Response from University of Phoenix
    Hi Michael, thank you so much for sharing your experience. We’re excited to hear how much you’re enjoying your classes and the support from our team - especially your academic counselor. We’d love to help with your concerns about credit for work/life experience. Please reach out to us at UOPXSocial@phoenix.edu so we can support you. Thank you.

    -Allie, Community Manager

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    Reviewed Aug. 15, 2025

    I’m thankful for the opportunity to attend and be able to gain my Master Degree in Business Administration and hope to gain better employment!! Once my degree is received, I plan to post on other jobs at my current employer and also outside in the community.

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    University of Phoenix
    Response from University of Phoenix
    We're happy to have you in our Phoenix family! Don't forget that students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can explore career pathways, access career guides, work on your resume or cover letter, and set up 1:1 appointments with a Career Advisor. We're wishing you well in your next steps!

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 15, 2025

    I have earned A BPSA and an MBA. I appreciate all of the advice and encouragement from the faculty, everyone gave me their all so it kept me giving my all! There are times I wanted to quit but they would not give up on me. The advisors would always check on me to make sure I am staying on track.

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    University of Phoenix
    Response from University of Phoenix
    We admire your hard work to stay true to your goals, the dedication is admirable. Congratulations, Malikah! It's a pleasure to have you in our Phoenix family.

    -Leann, Community Manager

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    Billing

    Reviewed Aug. 14, 2025

    I hate the monthly billing financial aid process. Please go back to old way. Once a semester or twice a year at the beginning of each semester. The overall class and the knowledge is good and I enjoy l. I like the smaller units of classes instead not.

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    Response from University of Phoenix
    Hi Alex, we appreciate you sharing your feedback with us. If you'd like to share any additional details so that we can further support you, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 14, 2025

    My experience with University of Phoenix has been great. I have been enrolled for a year now for my associate's degree and my experience has been wonderful. If I need any assistance with anything university of phoenix staff make it their jobs to assist with anything university needs to be met. I would highly recommend university of phoenix to my friends and family!

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    Response from University of Phoenix
    We're thrilled to hear about your overall positive experience, Khyree. We appreciate your recommendation! Thank you for sharing your thoughts with us.

    -Leann, Community Manager

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    Verified purchase

    Reviewed Aug. 14, 2025

    I’ve been told for so many years to go back to school and finish my degree but felt that there was no time in many hardships ahead. I came across a job that required an a degree, and I was determined to take the anchor off of my life and sail further into my future. Now I am supposed to graduate in June of next year. That being said, the school took a chance on me and now I am an educator working in the field that I love and will one day have my own classroom. It’s all still surreal to me, but I am determined, motivated and won’t stop until I reach my goal. I’m actually planning to go right back for my bachelors. Thank you Phoenix U.

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    Response from University of Phoenix
    We're so proud of your hard work and determination, Kaleb. Keep soaring to reach those goals, we know you can do it!

    -Leann, Community Manager

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2025

    I started my journey in the summer of 2024! Started out rocky but everyone was very helpful and always available and attentive. Every department had someone available for support and to answer your questions and get the help you need, very accommodating and accessible. However a year into the journey I’m starting to get pushed to chat online and A.I. Prompts. Things aren’t being resolved or fixed in a timely manner like before. Professors are great. They give great feedback and study tools. Financial aid department not so much. I’m just at an impasse at the moment.

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    Response from University of Phoenix
    Hi Krystal, we value your feedback and want to offer support where we can. If you'd like to share additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you, and we're wishing you all the best in your next chapter.

    -Leann, Community Manager

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    Staff

    Reviewed Aug. 14, 2025

    I really enjoyed my academic journey with UOPX. I am set up for success with the skills to transition careers. All of my instructors were beyond knowledgeable and accessible when needed. If I was asked to do it all over again I would still choose the University of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hello Chardaris, we're thrilled to hear about your overall positive experience and that you feel set up for success. We're proud of your hard work, keep soaring!

    -Leann, Community Manager

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    Punctuality & SpeedRefunds & PayoutsTransparency

    Reviewed Aug. 14, 2025

    The classes and instructors have been great. The financial department is very slow and aren’t truthful with their timeframes. Student financial services should be better. I’m forced to pay out of pocket because they will not update my financial award

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    University of Phoenix
    Response from University of Phoenix
    Hi Kaliaha, we appreciate you taking the time to share your experience. We're always looking for ways to improve the student experience. We'd like to look into this for you regarding the finance side of your account. Please feel free to send us an email with your contact information and additional details to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

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    Customer Service

    Reviewed Aug. 13, 2025

    If I could do 0 stars I would. This place is a joke. They pushed my account into collections with no attempt to communicate with me. Looking at my profile online with the school there was no mention that I was past due or that I owed anything. Last I heard from them they were going to look into how much I would owe outside of financial aid but after that crickets. I get an email on 8/4 saying my account is past due, I emailed them that day and again crickets. I finally chat them 8/12 and my account was already pushed to collections in April with no notice from them. When I confronted them about it all I get was "sorry I do not have a better answer". Well it would be nice if you communicated that to me 4 months ago. Bottom line is THIS PLACE IS A JOKE AND A HORRIBLE COLLEGE!!!!

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    University of Phoenix
    Response from University of Phoenix
    Hi Ryan, we're concerned to learn about your situation and we'd like to look into this to offer further support. Can you please send us an email to UOPXSocial@phoenix.edu with your student IRN so that we can look into this further? Thank you.

    -Leann, Community Manager

    Customer ServicePunctuality & SpeedStaff

    Reviewed July 28, 2025

    The school does not care about anybody that attends it. All they care about is causing you headaches and grief. The financial aid department is probably the worst part of the school. They don’t help. They don’t help you with anything on there at all. They expect you to be able to read the messages that they send you and half the time there ain’t even a message and they’re telling you what you have to submit. They expect you to call them and get the information from him and then put you on hold for 45 minutes to an hour and then tell you, "This is what we need" and then when you submit it then they tell you again three days later that you have to submit it again and again and again. I’ve been going on with this process for like three months now and the school still doesn’t wanna do anything to change it. It’s because they only take the money and that’s all.

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    University of Phoenix
    Response from University of Phoenix
    Hi Joshua, this is extremely concerning, and we take it very seriously. We care deeply about our students and graduates, and we want to ensure you receive the support you need. We’ve escalated this internally and will be reaching out to you directly. In the meantime, if you have any questions or additional concerns, please email us at UOPXSocial@phoenix.edu.

    – Allie, Community Manager

    Customer ServicePriceRefunds & Payouts

    Reviewed July 17, 2025

    I have been enrolled in BS, MS, MPH, and DHA programs consecutively since January 2019, earning multiple Dean's List awards, as well as numerous President's List awards, due to my exceptionally high GPAs, exemplary student demeanor, and supportive leadership among my student peers. Also, finally convinced my son to enroll at the University of Phoenix. However, they are no longer granting the 5+1 tuition reimbursement allocation for the current course I am in. Three weeks to the day are not being awarded. The Doctoral program consists of 8 weeks at a time, with 1 week off between each course. Those three weeks are the required period for waiving the sixth course that was needed, and I can't change that.

    The financial services team is being unsupportive again, just as they have been many times in the past. They experience a high level of turnover, and they often fail to review previous notes before responding. Additionally, all five prior courses taken will be wiped from the 5+1 tuition reimbursement, and the process will start over again. Unfortunately, they are willing to have a student drop out of a doctoral program that generates $45,000 in tuition revenue, simply because they don't want to pay the student for one course, even though the employer will reimburse them for the cost allocation anyway. Long story short, I will be looking for a new university today, dropping out of the program, and having my son drop out of his program as well.

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    University of Phoenix
    Response from University of Phoenix
    Hello Chelsea, we're extremely concerned to learn about your experience and we want to look into this. We've escalated this to our finance department to review and reach out with further support. We appreciate you being in our Phoenix family and we want to make this right. If you have any additional details to share, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed July 15, 2025

    I went to my docs to get a paper signed but couldn't because I can't work. So, by this paper not being signed, I will have to leave college and find another one. Pisses me off because I had no problem with this school or teachers. I worked hard to keep my grades up, I was proud of myself. Now I need to find another school to finish my degree. I am permanently disabled and walk with a walker but soon will need a wheelchair full time. I am just disappointed in this outcome!!

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    University of Phoenix
    Response from University of Phoenix
    Hi Erika, we're extremely concerned to learn about your experience and we'd like to support you in the best way we can. We've escalated this situation to our Finance department to contact you further with next steps. If you have any additional details you'd like to share, please do so at UOPXSocial@phoenix.edu. Thank you, we're wishing you all the best.

    -Leann, Community Manager

    Customer ServiceCoveragePricePunctuality & SpeedRates

    Reviewed July 8, 2025

    This school is disappointing. Don’t get me wrong. They do follow up and make sure you are doing well in school but the financial aid process is ridiculous. You have to wait 5 weeks for your financial aid exceed funds and on top of that they hold on to your funds and divide the remaining balance into classes instead of just releasing funds. This is the only school that does this and this is the reason most students don’t finish school because they need their money in order to live and be successful in school.

    On top of everything the price is absurd. I do like that the classes are flexible and they set it up in a way that makes it easier otherwise that’s the only benefit. I just found out yesterday that I will not receive my entire excess funds and that’s the reason I went back to school. I even cut down my hours since I will be getting financial aid to cover some of my expenses. I called yesterday and was told I will not get my entire funds, just pieces of it. That is extremely unfair for students that are trying to stay in school.

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    University of Phoenix
    Response from University of Phoenix
    Hello Miraida, we're concerned to learn about your experience and we'd like to support you in the best way that we can. Can you please send us an email to UOPXSocial@phoenix.edu with additional details and your contact information so that we can escalate this for you? Thank you.

    -Leann, Community Manager

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 26, 2025

    ***WARNING: AVOID THIS SCHOOL AT ALL COST. GOING TO THIS SCHOOL WILL BE THE WORST DECISION OF YOUR ACADEMIC CAREER. Go ANYWHERE but this school!!**Absolute disaster of a university. Horrible schedule, absurd prices and flagrant empty promises. They will do anything to enroll you and will check out, hold any funds you're supposed to receive, blame it on the gov't, blame anyone else for that matter. Call center is overseas so good luck if you actually have an issue because the person (understandably so) can't understand you and vice versa.

    Managers are never available (for-profit so once you're in + quota fulfilled= they don't care anymore, agenda complete). Lack of accountability, Lack of organization, Questionable Accreditation (they were given a 2 year notice awhile back). Absurd tuition prices given the absolute ABYSMAL service and consideration. I cannot stress enough; this place should be sued and shut down. AVOID AT ALL COST.

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    University of Phoenix
    Response from University of Phoenix
    Hello Marlon, we've replied to your other review and wanted to make sure you saw it. Please send us an email to UOPXSocial@phoenix.edu so that we can escalate your situation. If you've exhausted all options at the campus level, please reach out directly to our Resolution Services team at ResolultionServices@phoenix.edu or 602-557-5566. Thank you.

    -Leann, Community Manager

    Sales & Marketing

    Reviewed June 26, 2025

    4.1 stars out of 1,600 reviews but 700 are 1 star? Who’s inflating this? Phoenix? This university needs to be put out of business. Fraud. Scam. Go ANYWHERE but Phoenix. SERIOUSLY. You will deeply regret it.

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    University of Phoenix
    Response from University of Phoenix
    Hi Marlon, we're concerned by your claims and we'd like to look into this. Please send us an email with your contact information and any additional details. Thank you.

    -Leann, Community Manager

    Customer ServicePunctuality & SpeedStaff

    Reviewed June 16, 2025

    University of Phoenix will go out of their way to sell you on their product before you sign up but once they have your money, it's like crickets. As a student with disabilities they promised an eReader that would work but once I was signed up, they could not deliver and sent me round and round with outside companies to try to find the answer for myself. With dyslexia, I needed the eReader.

    Furthermore, as an online university they should have some flexibility on what day of the week you work on home work. U of PX has mandatory attendance several days. week for discussions for every class. If you are working and can't get online that day (flight nurse 24 hour shifts) then you have credit taken away. If you turn it in early you literally get no credit at all. It is a very weird system. Some teachers were great about this and understanding, while others took it to the extreme and gave 0% credit for early assignments. I did not know when I gave them my $4000 that there were mandatory attendance days or I never would have signed up.

    Also, there is no A+, but you cannot have an A until you hit 95%. Not 94.99%. Nope. As a student with disabilities, you would think I could get some room to turn in coursework early, but no. My 4.0 GPA ruined going into my PhD because I turned in two assignments early. I tried repeatedly to get get help with this and with transcripts and again, two weeks of calling and emailing and no return calls or emails.

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    University of Phoenix
    Response from University of Phoenix
    Hello, we're very concerned to learn about your experience and we'd like to make this right. Please send us an email to UOPXSocial@phoenix.edu with your contact information and additional details so that we can look into this for you. If you'd like to escalate this further, please email Resolution.Services@phoenix.edu. Thank you.

    -Leann, Community Manager

    PriceStaff

    Reviewed June 4, 2025

    This school is definitely a joke. Expensive for no reason. The way classes are set up is crazy. Academic advisors aren’t knowledgeable enough about things you need. I went to a few different universities and earned credits that I couldn’t use here based off of one word in the course description but it was literally the same class. I got down to my last three credits and they’re holding me back because academic advisors didn’t give me correct information. Do not go here. College is stressful enough but they make it worse.

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    University of Phoenix
    Response from University of Phoenix
    Hello Shinyce, we're extremely concerned to learn about your experience and we'd like to look into this to support you in finishing your program. Can you please send us an email with your contact information and additional details to UOPXSocial@phoenix.edu so that we can escalate this. Thank you.

    -Leann, Community Manager

    StaffLoan ProcessTransparencyHonesty & Transparency

    Reviewed May 10, 2025

    I completed all the coursework for my associate degree at University of Phoenix on June 10, 2025. June 16 is the official end of my federal student loan period, as shown in the National Student Loan Data System (NSLDS). Despite this, UOPX is still reporting me as enrolled through November 3, 2025 — all because their internal “academic year” runs longer. The problem? I’m not in school after June. But because they won’t update my enrollment record, it’s messing up my ability to get full financial aid at my next school.

    I’ve asked them multiple times to just confirm whether they’ll report me as completed or withdrawn — and they refuse to give a straight answer. Instead, they hide behind vague references to “weeks and credits,” as if that replaces federal law. Spoiler: it doesn’t. Schools are required to report when a student actually stops attending. I’ve spent hours researching this and talking to financial aid officers, and I now realize I’m not alone. UOPX needs to stop misleading students with confusing policies and start following federal guidelines. This kind of behavior feels designed to trap students — not support them.

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    University of Phoenix
    Response from University of Phoenix
    Hello Michelle, we're concerned to learn about your experience and we'd like to follow up with next steps. It appears our Finance department tried to get in touch with you but the number on file was not in service. Please contact our Resolution Services team directly at: Resolution.Services@phoenix.edu to discuss your concerns further. Thank you, we're wishing you well.

    -Leann, Community Manager

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed April 30, 2025

    Hello, my name is Tyneshia, and I am currently enrolled in the HRM Certificate Program at the University of Phoenix. I’m writing this message not out of anger, but out of pure exhaustion, disappointment, and growing regret. When I first enrolled, I was genuinely excited and hopeful about what this journey could mean for my future. But now, I find myself overwhelmed, drained, and simply wishing I had chosen a different path. I understand that going back to school after time away requires an adjustment — especially as a mother, wife, and full-time employee — but what I’ve experienced feels beyond that. It has disrupted my life in ways I didn’t anticipate and honestly doesn’t work for me.

    One of my biggest challenges has been the excessive amount of reading. Some chapters take 10, 15, even over an hour to get through, and I often find myself wondering if all the content is truly necessary. Much of it feels overloaded with information that doesn’t directly apply to the course objectives, which adds more pressure to an already demanding schedule. Sitting in front of a screen for hours just to get through reading material and then trying to retain it — while juggling home, work, and life — has been extremely hard. It’s not realistic for people like me who have limited time and who learn better with structure and visual aids.

    One of the few moments I actually felt supported was during my Total Compensation course with Ms. **. She created PowerPoint presentations that summarized the key points from each lesson. That simple resource made all the difference. I was able to understand the material more easily, retain the information better, and most importantly — it gave me back some of my time.

    I strongly believe that providing summary notes or PowerPoint slides should be a required part of every course. Not only would it help with learning and preparation for tests, but it would also show consideration for the fact that many of us are not full-time students — we’re full-time everything else and trying to better ourselves. There have been countless nights where I’ve sat at my kitchen table from the time I got off work at 4:30 PM until midnight or later, just trying to get through one lesson. I’ve missed out on time with my family. I’ve had to skip events, push aside personal needs, and I still feel like I’m barely hanging on.

    In all honesty, I wouldn’t recommend UOPX to other working parents or individuals with demanding schedules. I say this not to be harsh, but because the structure as it currently stands doesn’t support busy, hands-on learners like myself. This is just my personal experience, but I’m looking forward to finishing this program and I do not plan on returning. I hope this feedback is taken seriously because I know I’m not the only one feeling this way.

    Sincerely,

    Tyneshia **

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    University of Phoenix
    Response from University of Phoenix
    Hi Tyneshia, we're concerned to learn about your experience and we'd like to offer support where we can. Please feel free to send us an email to UOPXSocial@phoenix.edu with your contact information so that we can send you additional resources. Thank you for sharing your honest feedback, it helps us to better support you.

    -Leann, Community Manager

    Sales & MarketingStaff

    Reviewed April 25, 2025

    DO NOT go to Univeristy of Phoenix. It’s a scam - and they make the employees pretty much bug you to get enrolled then they don’t care to help. Just don’t go. It’s a waste of money and employers think it’s a joke getting a degree from Univeristy of Phoenix.

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    University of Phoenix
    Response from University of Phoenix
    Hello, this is very concerning to us and we'd like to follow up with support. Can you please send us an email directly to UOPXSocial@phoenix.edu with your contact information and additional details so that we can look into this right away? Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed April 12, 2025

    UOP is a amazing school to get you degree you desire. I have learned so much. I'm 42 I didn't think I would be able to do it but I am killing it in some classes. There are some classes that have been harder than I expected. I love UOP.

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    University of Phoenix
    Response from University of Phoenix
    This is amazing to hear that you're enjoying your experience! Age is just a number, we're so glad that you've found a passion for education. Thank you for your review!

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed April 11, 2025

    This school has truly surpassed my expectations in numerous ways. From the moment I enrolled, the staff has been exceptionally supportive, going out of their way to provide guidance and encouragement throughout my personal struggles. Whether it was through one-on-one sessions with instructors or the availability of resources, I felt like I was never alone on my journey.

    The community atmosphere fosters collaboration and camaraderie among students, making it a nurturing environment for growth. They celebrate every achievement, no matter how small, and that has motivated me to strive for excellence. If you are just starting your educational journey or considering a shift in your career path, I wholeheartedly recommend this school. It offers comprehensive programs and personalized support that can help you achieve your goals and discover your true potential.

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    University of Phoenix
    Response from University of Phoenix
    Kelly, your review made us smile! We're thrilled to hear about your positive experience. It means so much to us to know you feel supported in your journey. We're wishing you all the best in your next steps. Keep soaring to new heights, you've got this!

    -Leann, Community Manager

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S Riverpoint Pkwy.
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu