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University of Phoenix Reviews

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About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Visit www.phoenix.edu
Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

University of Phoenix Reviews

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    How do I know I can trust these reviews about University of Phoenix?
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    Page 16 Reviews 2025 - 2175

    Reviewed Feb. 12, 2006

    I enrolled in their IT program to complete my BS degree. I was told that due to my years of work experience and number of college units that I could take the advance courses. These were the online courses. I filled out the admissions paperwork, but I never sent the electronic signature to authorize being charged, but for the first three weeks I was unable to access the courses. Once I was finally able to do so, the class was a basic course on the interaction with employees. After the first month, I contacted their admissions department and informed them that their programs where not what I expected and requested to withdraw. I was told that I could do this if I find that their programs did not meet my needs or expectations.

    About nine months later I started receiving letters requesting $1350 for the courses that I never took. I responded to those letters informing them that I decided to withdraw from the their program back in Fedruary. Now a $1350 charge appears on my credit report, which has negitatively impacted my ablity to purcharse a bigger home for my four children.

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    Reviewed July 21, 2003

    I enrolled in the University of Phoenix thinking I could finally work on my BS in IT. I was not told that I would have to work with Learning Teams. Teams that are only in the U.S. They also expect me to buy books that are only located in the United States. I can NOT afford to have a book shipped to Germany within 48 hours. I can list more problems I am having but that will take too long. I want to drop out and do not wish to pay anything. I signed no written paper explaining I would have to worry about such things.

    Because of the learning teams causing me to have meetings till 3:00am I fell asleep in a meeting at work. I now have a repremand on my record. I am now in the middle of a class without a book. The University of Phoenix promissed I would have one from a student stationed in Germany with the Army.

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    Reviewed June 27, 2003

    UOP ads say "attend class only one night per week". What they don't say is that you are also required to meet with a Learning Team once a week and "recommended" that a team meeting lasts for 5 hours. So it's really two nights a week. After I completed my first course (which was GEN 300 -- an "Intro to College" course that I didn't need since I had already attended college and university but was told I had to take), my admissions counselor informed me that, because I only had three students in my class, my schedule was changing from Monday night to Tuesday night. I told her it is a hassle to change nights with my employer and she assured me it wouldn't change for at least six months. The next day, I was assigned to an academic counselor who changed my schedule to Wednesday, then told me it was uncertain and I would probably stick to Tuesdays, depending on the outcome of my proficiency tests.

    My counselors told me that it was okay to miss a class and that instructors are flexible with making up assignments or doing assignments early. Well, my second class (which had already been moved from May 5 to May 20) was going to have its final (including an oral presentation with my team) and I was going to be on vacation. My counselor did NOT allow me to change and said I just had to work it out with the instructor. The instructor hadn't a clue and it was a bit of a problem. We agreed that I would do my 5th week presentation at the 4th week's class. So my whole learning team had to do the same to accommodate my vacation!

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    Reviewed Nov. 2, 2002

    I attended the University of Phoenix, Santa Teresa Campus, New Mexico. I applied for financial aid. The University of Phoenix did not disclose what kind of aid I was getting and refused to disclose my aid package. I sent an inquiry as to my aid package in March of Last Year. Mr. Collins, the head financial officer sent me a screwed-up policy with numerous miscaculations as to the academic hours the university required and as to the financial assistance based on the academic year.

    The policy stated 27 credit hours in 54 weeks to meet the 12-hour rule.

    Then the University stated that it was their policy to require 27 credit hours per year. At 6 weeks per class and a week gap between each class as my schedule showed was not 54 weeks but rather 63. Under 34 CFR 668.2, the academic year can be no longer than 36 weeks nor less than 30 unless the Department of Education waives the time period.

    Anyhow, looking over the 12 Hour Rule, 34 CFR 668.2, Known as the 12 Hour Rule the Department of Education mandateas that all universities comply with the clock hour requirements of 15 hours of instruction time per 1 credit hour of class. The University of Phoenix only provides 25 hours of instruction time instead of 45 hours of instruction time which is fraud.

    On 25 hours of instruction, the University is only entitled on a $900 dollar course, for instance, to $500 yet they are charging the United States Government and students under the Title IV program the full $900.00.

    Anyhow, I was unaware of the 12-Hour Rule and the major violations of this rule by the University of Phoenix. Upon inquiry I went to the campus at Santa Teresa, New Mexico on March 14, 2002 and was met by the president of the University, Wally Hedgecock, and the Vice President of the New Mexico campus, Randy Lichtenfeld.

    Upon waiting for my academic advisor, both of these individuals ordered me off the campus stating, "It is the policy of the University of Phoenix to suspend all students who threaten to sue the University over financial aid." I think the paranoia stems from the fact that the University of Phoenix's entire financial aid program was run by Arthur Andersen at the time.

    I left the campus and on March 14, I received a letter from Randy Lichtenfield stating that I had been officially suspended and that if I were to return to the University of Phoenix that they would call the authorities. A month after that around April 6, 2002; I received a letter from Randy Lichtenfeld stating that I have been charged with sexual harassment. Somewhat frivilous, but the University of Phoenix was vehement. In May, I was formally expelled.

    After extensive reasearch I found numerous negative articles on the University of Phoenix; and that indeed it was in violation of the 12-Hour Rule as quoted by the American Federation of Teachers, the Irascible Professor, and by the damning of all, the OIG Report, No. 40 submitted to Congress. This report states that, in essence, the University of Phoenix was caught in receiving overpayments of $54.6 million in Title IV student financial assistance, and that the Office of Inspector General demanded the Universtiy of Phoenix pay up this amount of money.

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S. Riverpoint Parkway
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu