Aspen Dental Reviews

I am scammed by Financial Agent at Highland Indiana Aspen dental. I would of never sign or agreed to anything like this if he didn't assure me of the cost!!! And now that I look back I believe I was so overwhelm with their aggression on getting me to get all this work. I truly believe I was taken advantage of but I have no way out because I have no teeth and they have my dentures and now I have to high a payment and owe money I can't pay... Thank you Aspen Dental! By the way the temporary denture kill my mouth. I hope in 5 months my permanent dentures are much better but I truly don't have any faith.

After the x-rays and in the exam room I said that all I want is the denture fixed. The lady left and brought back the girl I spoke to up front who informed me that I said that I did not want an exam. She was right in that I saw no need to have an exam to have a denture repaired. She then said that I would have to return after 10 AM tomorrow. I expressed my disbelief in all of this and departed the location. I would not recommend Aspen Dental, Temple for anything much less dental service.

Since I now have NO PLAN then how much are they going to charge me for EXTRACTING MY TEETH THAT WERE BEING EXTRACTED FOR FREE UNDER THE PLAN THAT I RECEIVED ON MY FIRST VISIT? Do you see the problem? If I write down that I am suppose to get fitted for dentures then they can't charge me for pulling my teeth that is suppose to be free according to the plan, yes I have a copy of the plan. First they give you a plan with free teeth pulling and then when you come in to have your teeth pulled they say there is no plan. I think this is a scam. The only reason that this scam didn't work is because I wrote on their tooth extraction form "When am I being fitted for my dentures." I think Aspen Dental should be closed down. It happened to me and I am writing this here so that it doesn't happen to you.

Keep in mind that I don't really blame any employees for the wrongdoings to me, but unfortunately everybody at that office is trained to look after your money, and not look at what you really need. I have a very good dental history, and I was shocked when they told me I have gingivitis. I had a very special doctor that treated me for what I needed, and not for unnecessary things. They say my bone and my gums are dropping, and of course they would drop because I am almost 44 years old, and I don't have the gums of a 20 year old. They say I needed a deep cleaning with **, and my insurance didn't want to pay for that **, and I now know why. That stuff is just a bunch of Stuff that they put on me that was not needed.

Anyway. On the very first visit they maxed out my insurance benefits, and at the same time they charged me about 650 bucks that I need to pay from my pocket to the credit card they opened for me at their office. I asked when I walked in there for an insurance covered dental cleaning, and they refused to do the regular cleaning. They know that if they did the regular cleaning, and sent me home, they would not see my insurance and my own deep pockets. After they were done the so called periodontal gum cleaning, they called me back again to the financing desk to discuss my financials for the next periodontal cleaning that they scheduled for me for 4 weeks from now. That second call to the financing desk made me not want to see them again.

They didn't disclose to me that on top of the money they already charged me and my insurance on the first visit, I was supposed to keep paying hundreds of dollars for follow up visits. Next visit they had it scheduled with a charge for 169, and I had to stop them. I made my decision to not go back to that office right in front of the financing guy. No regular dental cleaning was done to me, I have the best teeth that my retired doctor kept beautiful for me, and I am now in a nonsense debt with the credit card company they opened for me, and the balance of almost 700 I have to pay them, and now my insurance benefits have been maxed out. It all happened in a matter of two visits, and I don't know what I would do if something happens to my teeth for the rest of the year now that my insurance benefits were immediately taken maxed out during my first visit.

Each time I went... there was a rush to pull teeth... but not this time! Everything was different... Even my cleaning... Had more to it than ever before! I actually had a nice time (can you believe). Ohhh I still will check to see my insurance paid the full amount. And that I wasn't overcharged! Building trust takes time. I kept going to Aspen for the convenience... But I choose which procedures I had done. I will do a few check backs on billing... But I feel almost assured that this is the starts of a new office! It took me years to get back into a dental routine!!! My thoughts were to stay out of pain... and to keep them clean! I now use preventive measures... And will go regularly.

As I read this back I can't imagine why I have stayed so long with Aspen (Fear. Convenience," the known" I actually would rather give birth... Than to go to a dentist). I honestly don't know why I have stayed. But for the first time in my life this week... I actually left smiling. And hopefully... I will not need to call anyone for help! The investigation is ongoing finally! I would like to Thank the girls at Aspen Glastonbury CT for being there... For treating me with respect... And for the wonderful changes!!! I ask you to give the new wonderful people at Aspen one more chance... I don't think you will be sorry!

My dentures, well I went for the Classic with the option to upgrade to the most expensive ones in 6 months (was also looking at getting implants). Now I made the appointment for the final hard reline, the assistant thought I was getting the expensive ones and took impressions for them. I told her I was not getting them, she left the room went and talked to office manager, came back and took me to the little waiting room. About 15 minutes later she came back and told me that the lab was backed up (they didn't schedule in me not getting the expensive ones) and that it would not be ready until tomorrow, but they will get it pushed through and it should take about 2 hours, so I waited in office.

When they came to get me I thought this was done, NOT so a different technician said she was going to do a soft reline, I didn't question it at the time but should have asked why I need a soft reline right after a hard reline? (I had 8am appointment & left about 12 noon). I went back the following week to get the crap taken off the dentures from the soft reline (to smooth them out) here I questioned why the soft reline I was told sometimes that's done to give a cushion. Not feeling like going into anything at the time. I should go back and get things fixed but after thinking this over I am going get a refund and go someplace where I feel like they care. I will also be canceling my daughter's appointment and find another place for my husband to get his work done. As of today I am 3 weeks into my questionable hard reline, and looking for another Dr. to redo my dentures.

On 3/21/17 day of surgery I was handed an invoice for close to $14,000. $5,000 more then I was quoted. Please understand I had waited yrs to get this work done. Was very excited to start the process. They wanted me to sign it. I refused and told them I needed to speak to Dr. ** because that was not the amount he and I agreed upon. Office personnel said they would speak to him. My surgery went as planned. I have had nothing but issues since. Within 1 wk of surgery a bump developed on my gum where the implant was put in. Not 1 of their dentists have been able to tell me what it is or seem to care enough to find out. It has been rubbing on my temp. partial causing pain in that area. My partial has never fit right. Because of the repeated visits to fix my partial they offered to make me a new partial called a flex for free. Well it wasn't free. Soon after, I received a bill for $950.

After calling month after month (5 in all) they finally took it off. But I had to call every month complaining before they finally removed. Next step was to complete the implant that was already started by another dentist. Put in abutment and then crown. The temporary abutment was suppose to be put in during surgery. Well they had the wrong size, so I had to reschedule. Go back 2 weeks later put in abutment. Wait the 3 wks to heal, go back to have removed and permanent put in. The dentist could not get the abutment out. Again had to reschedule and wait 3 wks for surgeon to be in office to take out the abutment. Go back he removes post and the crown (tooth) put in. Well tooth was wrong color & too big. I voiced my opinion to the Dr. He kept telling me it was fine. (You'll get used to it) is what he said. Well I hated it. Not only was it too big it had a green/blue color.

Rescheduled again to show them what I was seeing and the dentist on duty absolutely agreed. (A completely different Dr.) Now they had to cut this tooth out & once again redo tooth which entails putting temp tooth in, waiting 3 weeks while they get tooth made rescheduling and having permanent tooth put in. I ended up having to go back 3 more times because the tooth was always too big and wrong color. In between those visits I also had to deal with the temporary tooth falling out and having to make another appt to have the temp tooth put back in. Both times over a weekend. One of those times on a Friday while visiting my father in an Atlanta Hospital. Had to go entire weekend without a front tooth. After 4 attempts to get it right I get to the point that the tooth is as good as it’s gonna get and accept it. (I'm tired.) Took from April 2017 to Oct 2017 14 visits to get it right. 1 tooth.

They still have not finished my upper left implant or the permanent partials because they say I have to pay to finish. Even though I was told it was included in my original quote. Every time I was in the office in the last year they would hand me the inflated proposal for $14,000 and every time I would tell them I'm not signing it until I speak to Dr. **. Well here I am one year later and still no call or meeting. Was told by the office manager that she has no idea why he won't call me. Short of her dialing the phone and handing it to him. She doesn't know what to tell me. I'm truly tired and want resolution.

Since filing complaints and putting it out on social media I have gotten a call from the office telling me they would be glad to meet with me. It's amazing that happened within one week of my first social media post and complaint. I will never allow them to touch me again. I've included a photo of the tooth they put in and said the size was fine. I still am without back teeth because I cannot afford to finish the work they started. The work they said would be included in my initial quote.

When he got to my room, he was interrupted twice with other issues (I had already been there for 1-1/2 hrs at this point) and told me that I needed to still see the nutritionist and the financial person because my only option would be upper dentures. The nutritionist said that I needed periodontal care also. Then I saw the financial person and she had put together a plan, which I stated I would need a second opinion before I chose the direction that I planned to go. I was assured that nothing would be charged to my account until work began. A few days later, I picked up my xrays and took them to another dentist and to my surprise, I actually have 4 options to fix my teeth and I don't need periodontal care.

They also pointed out 2 infections that were on my xrays. Aspen never said anything about an infection there. So at that point, I chose to go with the other dentist but when I went to increase the amount on my CareCredit card, it said that my card had already been charged $2100 from Aspen dental!! I called Aspen and they said they would refund the money asap and later when I was looking over the receipt, I saw that they charged me for an electric toothbrush in the amount of $135!

They NEVER even talked to me about a toothbrush, they just added it to my bill!!! There seems to be a lot of shady stuff going on there. I just want to warn people that don't pay attention to detail, LOOK OVER EVERYTHING if you choose to go there and if your gut tells you something is wrong, it usually is. Also, my appointment at Aspen was scheduled for 5:30pm and I was just supposed to be examined to see if he agreed with the fill-in dentist. I didn't get out of there until almost 8:30pm.

I specifically requested that the clinic continue to do as much as possible to help prevent additional complications. Explaining that my husband & I would try to find a way to pay for his canal. Then somewhere towards the end of September, or October. The manager said they had gone as far as they could until he got the canal. Again, I specifically asked about the other work he needed. It was reiterated to me “the root canal would have to be completed to proceed.” In December, I saw Nicholas still had $900.00 in dental benefits. We went to the specialist and managed to get the root canal done.

The beginning of 2017, I sincerely thought we would get all of this completed & be good to go. Boy! Was I wrong! We were back, ready to go another round and we are knocked flat on our butt. Right from the start, Nicholas needed another root canal. In a different area of his mouth. This is after being repeatedly told “WE HAVE GONE AS FAR AS WE CAN”. This whole experience has been one disappointment after another from the beginning. I do not understand why, if everything that could be done was completed, why his problem happened in a different area of his mouth. We were manipulated at the expense of our child’s dental & physical health. It is my belief that Aspen Dental is responsible for the advancement of the problems with his teeth. We are in the same position; we do not have a THOUSAND dollars to pay for a root canal. This is ridiculous!

I talk with Dr. ** about the temporary or “baby canal” as it they called it. She told me it would be a temporary fix. However, it could last for months, even a few years if his teeth were still young. She was also under the impression he was in his 20’s because of his size. Since we did not/DO not have the money for the specialist again, I opted to go ahead, hoping to buy time. Here we are again, being pounded & told he has to have the canal done. Yes, I am the one who chose the temporary fix. But Aspen Dental is the one who chose NOT to do anything last year!!!

During this time, I also experienced some problems with my dental work. The temporary crown on the left upper back tooth crumbled after a few days. It took 4 days to get a return call to have it replaced. After the permanent crown was in place. I called several times to mention it, did not feel right, and would have a bad taste at times, as if it were a cavity. Once again, no real response. In February, the crown fell off. I guess I swallowed it. It took almost a week before I got an appointment to come in to have it looked at. I was told the reason for the failure of the crown was; I had allowed it develop decay. Even though that particular tooth was broken, it had never been painful or given any indication of problems.

The reason the crown placement failed is; it was not made and placed correctly.When I went to have it repaired, the clinic manager, called me to the back, to inform me, my insurance would not pay for that procedure & the cost was $435.00. I mentioned to her, the reason they do not want to cover the procedure is that it was done just a couple of months before. The circumstances changed. I felt this was something she should have looked at before calling me back to collect a payment. Aspen Dental had used all of 2016 allowed amount, I was not a new customer! That same tooth is still not right. It hurts, and can be very sensitive.

Now on the 3rd note. I guess we are glutens for punishment. My husband went at the end of the year to see about having all of his teeth pulled & having dentures placed. He did not really expect to get it done 3 days later. Which also happened to be the last Friday of 2016. Dr. ** was in a hurry, the conversation between the tech and she reflected this. It took longer than expected; the clinic closed early on Fridays not to mention a holiday weekend. Would not a professional clinic anticipate possible problems with someone who needed Extreme Extensive work? He has suffered tremendously because of the rush job. Not to mention the staff has spoken & treated him in a very derogatory manner multiple times. No one had an issue when he signed the agreement to make the monthly payments.

When I went to a respectable dentist in the past it would take them 45 min or so to do just one cavity. These guys did 4 or 5 in that time and it felt extremely rushed. Not to mention I had to stop every single time between cavities to get more **. Did not seem to be very good quality, I needed at least 2 full syringes of ** until I was finally numb enough to not feel the work being done. I was in quite some pain until they finally got me numb enough. So once they finally finished every single one of my teeth, not even a month down the road I started losing fillings. In total I believe I've lost 9 of them so far and had to have them refilled... That is absurd. I have never had fillings fall out like this place. I honestly feel like they use subpar dental supplies and charge top dollar for them. No one told me what was going into my dental plan or the things I would be paying for.

It would have cost me an extra 3000 to get the root canal done so I'm just going to pull the tooth. The prices are ridiculous and they claim to work with people who don't have insurance. They just put you in debt with a 5 year credit plan. Please save yourself the hassle and pain, just go to a better dentist. Something needs to be done about this place, I see countless other stories like mine on review boards and it seems like no one cares. I can't really sue I don't think because I haven't met "strict criteria" according to the laws of dental abuse.

So now I'm kind of stuck paying overpriced bills for work I'm extremely unsatisfied with. Do yourself a favor and stay far away from this money hungry company. They need to be stopped or at least investigated. My whole family goes there and we all have bad stories about their practice. Oh and now a year down the road, I have 6 more cavities in the same teeth I've already had drilled and filled. I brush twice a day like I'm told and still end up with more work to be done.

After my 3rd call and very angry, I haven't heard from them. I was twice given an appt. to come in and they canceled. One day was a holiday and the other the Dr. was off. I get anxious in the waiting room because you sit there so long, and in addition the girls were up and down and whispering like there's a problem in the back. It just feels chaotic. I could be wrong, but with the long waits and procedure interruptions and plenty of staff it seems as if no one knows how to schedule or they just wanted to get as many people in the door to pay for procedures up front, and who cares if people wait for hours. I would like to say to the Dr., the least you could of done is filled my tooth while I was under, especially since you couldn't let me know. Great techs though.

This place deals with a lot of seniors. I'm sure they are crushing them and prob overcharging their insurance. This is a probe I will be now looking to get into. Sometimes companies mess with the wrong individuals. Being this was trying to be done to us we have decided to return the favor. Some might just walk away and not follow up. This is clearly going on to hundreds of people. Aspen called admitted guilt. Our new quote was no longer in the thousands. Amazing what following up can do. Do not and I mean do not allow these crooks to take your money. We told the girl there what our insurance covers. They didn’t want it hear it. Please read all these or some reviews. You will see this company has pulled the scam many times over. It will stop here. I hope they enjoyed their unfair practices. I believe a civil lawsuit now is in order.

She told me that was $30. I said my cleanings are free why am I paying $30. Was told it was the fluoride. Ok whatever. I Pay the $30 and schedule cleaning appointment. Go to the "cleaning appointment" the hygienist points to a filling saying that it was a bone or gum disease. I said, "That's a filling." She said I needed to talk to someone about treatment. The guy tells me $1627. I said, “No, I just want my cleanings, and I’ll pay for the fillings.” He tried to connect me with a company to make payments. I said, “No, don't need them, I'm not getting the other services.” He then tried to show me a breakdown. I said, “Funny you have different amounts than what I was given last visit.” He said, “Oh the insurance only pays so much.” I said, “I'm not getting those other services so we should be back at 4 something,” and at a glance I see $600+.

I said, “I just want my cleaning and you guys need to figure out the bill.” He told me I wasn't getting a cleaning today. I said that see what my appointment was for and that's why I paid the $30. He said, “No she was just looking at you today.” I said, “No, I paid for a cleaning and scheduled a cleaning.” He said, “Well let me go talk to someone.” He came back and said, “I apologize, you're not getting a cleaning.” I said, “Well give me my $30 back as I see our relationship is not going to work.” How have I been there 3 times and still haven't had a cleaning. Never again in life. Do not go to Aspen Dental unless you want to be ripped off.

ASPEN DENTAL DESTROYED MY MOLAR FOR NO REASON AT ALL. Now I just have no molar and I spent a very very hefty amount for this root canal that completely messed my teeth up for life. I can't chew on the right side of my mouth as of rn, and BTW I'm only 19 years old having to deal with these problems. Do not go to Aspen Dental.

So I go through all the x-rays, sit through the initial exam, talk with the Dr. and then see the "plan coordinator" about what my treatment plan should be. I should have known something was up when I spoke to the Dr. She wanted to pull a perfectly good tooth because she assumed that it was causing issues for the tooth next to it - because x-rays did show some bone loss over time. I am 54, so yes I assume some bone lost to be normal and my last dentist has been maintaining and watching this also and noticed no rapid loss. So instead of saying, "Let's watch this and if we notice issues with that tooth, let's consider pulling." No. She went straight for the pull. I have no loose teeth, and my gums do not bleed.

So back to the plan coordinator, because the x-ray showed bone loss, they wanted to do a full periodontal treatment - also recommended the antibiotic for gum pockets, prescription toothpaste and wash. After insurance it was going to be about $800 out of pocket just for the office treatments. So I said at this time, I could not afford the $800 - so let's just do the scheduled cleanings and maintenance and see how well I can maintain the "current" condition. With that she said no - that they could not do cleaning and maintenance on my teeth since x-rays showed bone loss. It was that they would not - not could not.

My previous dentist has been during cleanings and I have been maintaining fine. I pushed back and she pushed harder that they would not even clean my teeth. So I left. Bottom line - is that not even providing the basic cleaning and dental work for some because that have some bone loss - implies (at least in my opinion) that Aspen Dental is more interested in making money than really providing dental care. Shameful!

She told me some nonsense about they won't be able to give me a price for the cleaning until after the exam & know how extensive the cleaning will need. I then called another Aspen Dental in Ontario, Ohio and got the same speech. I then went ahead & made an appointment for Sat. 1/20/18. While there, I had many xrays taken. I remarked several times that I've never had so xrays before & in that way. (I was taken to 2 different rooms for the xrays). I asked if she's heard others say the same thing. She told me "yes." After the xrays, I was taken to another room for the exam. The dentist looked over my xrays and medical info, then did an exam. He told me that I had no cavities & my gums look very good. He also remarked twice that my dentist did good work. I told him that I had lost my dental insurance and I'm now a self pay and looking for a new dentist, & that I wanted to keep up with my cleaning every 6 months & everything else.

I also told him that I had a deep cleaning treatment last year and my last follow up treatment/exam visit was in Aug. After the exam with the dentist, I spoke to a women about their prices. Remember, the exam & xrays were free that day, plus, I was just told that I had no cavities and my gums look good... So, I told her the same thing that the dentist just said to me & now I just want to keep up with the reg every 6 month cleaning. She quoted me a crazy price of something like $279!!! I about fell off my chair! I told her again that I just want a cleaning done. I also told her that 3 other dentist offices that I spoke to charge less than that for xrays, exam AND cleaning. She then did some figuring on her computer and came up with a new & improved price of $220!!! I told her "NO" and asked if I could have my xrays that they had taken. She told me that I absolutely could, & they will be ready for me to take in 2 weeks to one month.

My suggestion to anybody who is thinking of going to Aspen Dental... call other dentist and get their prices 1st. I plan to pick up my xrays and take them to my reg dentist who I was perfectly happy with. Now, I have to decide if having dental insurance is really worth it. I guess like all insurance, you make out if something goes wrong, otherwise I'd pretty much just break even if I just need cleaning & xrays. I will say that the dentist at Aspen was nice, but he was much, much rougher checking my teeth during the exam than anything that I've ever experienced. The ladies at the office were very sweet. So, to sum this review up... The xrays & exam isn't really free at all if you plan to go back the 2nd time for a normal, regular cleaning. I have no idea what they would of wanted to charge me if I need dental work done. For me, I'm picking up my free xrays and running back to my old dentist and will warn everyone what to expect from Aspen Dental.

Today when I went, I was charged $395.00 and then got called back again to tell me that I also owed an additional 2600.00. When I started questioning the 2600, then was told they would write that off, but still wanted me to sign paper that said I owed 2600. Would not do that, so they amended that there would be no further charges. Also when I finally got into chair, dentist asked me if I was happy with the color, I told her I was and she only cemented in place temporarily and said to come back in a week for "color check". I've never been so unhappy and frustrated with a dental office in my life! Don't go to Aspen Dental, run away!!

The temp denture that was made for me was made poorly and was not usable, they agreed to remake the denture at no charge instead of refunding me the original price. They then billed me for the second remake, this took a lot of arguing to correct. One filling they id fell out twice within a week, they then simply ground off the tip of the tooth and never refilled it. Yet I was charge for a filling that I do have. The other fillings that had been done are broken and chipped, blue light used on fillings approx 10 seconds or less each.

I am now needing to see a different dentist to get backup verification that the corrections were done so poorly that they all need to be redone less than 2 years later. Drills were used on teeth that did not get fillings, and now they are in need as well. In my opinion, this company is out for the fastest cash possible, without concern for the well being of the patients. After getting professional opinions I will be pursuing a small claims action against Aspen Dental to refund the money collected for poor incorrectly performed dentistry, as well monies to cover the cost of proper corrections.

Needless to say here I am all better because I did just that contacted a real dentist who took care of my tooth within an hour and 185.00 dollars later I have a great smile again!!! Please if you like your money and teeth!!! Do not go to Aspen Dental! They are not real dentists! They have no idea what they are doing. I think their motive is to yank as many teeth as they can! Do not fall for it! There are so many wonderful dentist out there. Keep searching!

But we are more concerned and shocked about the nerve damage and its possibility of not getting normal or the time it will take to be normal as before. I am deeply dissatisfied and depressed after hearing all this from the Oral Surgeon. I feel it was the worst decision of my life to have my teeth treated with Aspen Dental. Aspen Dental had made my face crooked and in pain post my treatment for life. And when this issue was mailed Aspen support id after a week I get an automate response stating - "your feedback is important and we will get back to you" and no one bothered to call. Aspen Dental is the worst.

This is Jan 2018. 5 months and no good results. I have swelling bone problems. It's like they're not listening to me. I don't know what to do. I've told them this. It's like they don't care. I was told by someone my teeth look like bubble teeth. When I said something to them and showed the pix of my Regan and other teeth I lost they didn't really look at them. I feel like they are tired of me complaining but I know how they should feel. I still can't eat with them. My social life is gone cause who wants to date a women who can't eat or embarrassed about herself. What can I do to get help and someone to listen to me. I've paid too much for something I can't even use to eat with.

Now my entire mouth is compressed and my ridge is gone. I'm dissatisfied in every way. Not only did they do a bait and switch, but I felt verbally attacked at one point, and it was humiliating. Any of my concerns were made to be my imagination. And that they were the professionals, etc. I wish I had walked away. Please go somewhere else I wish I had. Only paying so I don’t ruin my credit. And immediately seeking new as soon as my budget allows. It’s the worst experience I have ever had.

So I agree to talk to their used car salesman office manager guy and he's going on about some plan they offer to finance over $2000 for a deep cleaning and maintenance program. Now, the cleaning was good, very good. Then had 1 free checkup the next month and they said that looked great. THEN had a checkup a month after that, which I was originally told would be free, over $200. So then they start talking about perio, etc. and I'm like I've never heard any of these concerns before, plus you guys just cleaned my teeth. It's a used car lot with dentists.

I call Aspen Dental talk to the receptionist which she told me to contact my insurance because she didn’t know why they didn’t covered their percentage. I told her, "You guys told me that my insurance would cover this," she puts me on hold. Now the manager comes to the phone. Samantha doesn’t let me get a word in. Talks over me and tells me to call my insurance to see why they didn’t cover my procedure. I tell her, "I was told by your staff that my procedures were covered. 80% of my bill was covered." She then tells me, "We don’t know what the insurance covers and what doesn’t. Not even the insurance knows that until the claim is process. It’s how the medical field works." "Ok then why did your staff member told me 80% of my work is cover by my insurance", she’s then says, "Do you have the papers we gave you. On the bottom it says this is just an estimate." Not really. "What it’s covered and what’s not it’s on the fine print."

Well why didn’t your staff informed me of this, "It’s the responsibility of the patient to read the paperwork." Ok so it’s now my fault that I didn’t read the fine print and that I’m stupid because I don’t know how the medical field works or how insurances work, she then tells me to call my insurance and see if they’re missing part of my claim or if they even received my claim because she doesn’t know why nothing was covered by the insurance cause no one really knows until the claim is out. True she tells me again those are just estimates then why didn’t you say they may cover 80% or nothing at all. Who’s knows. It’s hard to tell what your insurance will cover without really submitting it. Then I would’ve not gotten the procedure and gone somewhere else that would have done more for the patient. Extremely disappointed in the staff and the company for lying to their patients to get money out of them, shame on you!

That following morning I arrived at the office she cut my inner cheek open and started pushing the infection out then I told her about the piece of bone that was sticking out of my left side rear upper socket. She said she took it out then she said I'd have to go to a hospital to get a IV of antibiotics. I immediately checked into the emergency room at Shawnee Mission hospital. Once the doctor saw me I told her about the bone sticking out. She examined me. She immediately stated she needed to admit to the hospital, my white cell blood count was at 20000. They were afraid the infection had entered the bone. They did a contrast CT scan and the infection started at the bone that was exposed in my upper socket. They started me on IV antibiotics and called in a oral surgeon. After his examine he stated he would have to put me in to the operating room and open my cheek back up and my jaw. He did that and installed a drain tube.

I was released and had to go back to the oral surgeon. He removed the tube and said he wanted to see me on the following Monday. I went to my appt. He then told me that there were issues where DR ** never smooth the bone and it was poking out of my skin. He then opened up four places on my right hand side and smoothed out the bone and sutured them up and now I have to wait a week for it to heal and on the 15th I have to go in for him to smooth out the left hand side and as I complained to aspen about my dentures when I bite down the back teeth touch and there's a 1/4 gap at the front. My oral surgeon said the bite was off.

I've called Corry the office manager and all he could say was he didn't know about any of this but my oral surgeon had called and talked to Dr ** and she never mentioned any of this to the office manager Corry so what is she hiding. I've been out of work, got two weeks and no teeth and in pain. Corry said he would turn this over to his regional manager and I have still not heard from them. My word is to all stay away run away from this place no matter how bad it is run there a corporation dentist office they only care about the money and their dentist suck.

Had to do any X-ray (not sure why, all I wanted was dentures) NO dental work. Did impressions etc and then asked me to leave my (original denture set) for 4 hours so they could do more reproductions and make sure I had a denture that would fit. Due to the fact that my lower jaw has implants 6, they were getting correct measurements for locating the implants (sounded good). Killed 4.5 hours got my dentures drove home 1.3 hrs away, with a next scheduled appointment on 11/28/17. So much for expediency! I am glad I already had a set of teeth to go home with.

2nd appt. 11/28/17 went in to try waxed in impressions fit was ok, there were no adjustments made, basically the dentist stuck them (upper) in my mouth handed me a mirror asked how everything was? Well problem was the bottom plate had NO HOLES for the implants so bottom denture could not even be placed into my mouth for a fit check! I explained this and asked how this would even work,? The tech assured me they were made (copied) from my dentures, and assured they would fit. I was sent home, with another appointment in two days I was not there 20 minutes. I was asked information about original dentist again, gave name address and phone number to technician, so that they could get the proper O-Ring for the implants and I was told the next appointment (in 2 days) someone would be there to fix the bottom plate.

3rd appt. 11/30/17 I went in for final fit, which did NOT go well at all, the upper plate actually dug into the bones of my gums and hurt like hell. I let the tech know Quickly that this was not going to work! She proceeded to tell me they were made from my dentures that they should fit. I again tried to explain what I was feeling and where the problem was. Needless to say she did not want to discuss it. She walked away and had an assistant just grind away on the plate until they fit in my mouth. The lead tech then proceeded to explain they were fine they went in my mouth! I almost came unglued! I explained to her that this was unsatisfactory! She then convinced me that all adjustments would be made at final install. BECAUSE AGAIN THE BOTTOM PLATE WAS INCOMPLETE!

Scheduled ANOTHER appt. on Dec. 12, AGAIN. Told a second time that the expert who deals with the implants would have to be there to install the bottom plate. AGAIN ANOTHER APPT. AND ANOTHER 2.6 HRS WORTH OF DRIVING. And my gums are still hurting so bad, I can barely put my original dentures in and wear them. 3 days. They were very comfortable before. So much for expediency! Now Customer service is starting to get questionable. At this point I was sent home with some USELESS dentures that I have paid $2500.00 dollars for! 4th appt. 12/12/17.

I didn't get the work done - I kept putting it off for other medical problems. I go to my old dentist - after I found out my insurance covers them. They do x-rays, check up - and cleaning all in same day like every other dental practice in the world. Use the normal dental tools to scrape the plaque off your teeth you know like a normal dental clinic. I get bite x-rays done - and the doctor tells me oh - that "root canal" is just a deep filling. No need to worry. A normal filling will get it done.

It seems like Aspen Dental is just a money maker, I would avoid them at all costs. Unless you have an insurance plan paying 100 percent with them only - then maybe give them a try. Even then they will put you at risk for unneeded surgery. A cavity is only going to get worse in 13 months, to go from being told I need a root canal done to another expert saying I need a filling. It went from paying 850+ dollars (oh the fun part is Aspen doesn't even do all of the work in office!) - to paying 12 something - since my insurance pays 90 percent for normal fillings.

Other than the large average balance on my credit cards the bill with Aspen Dental is the only negative listing that I have. Since a person’s Credit Score affects many things in a person’s life (percentage rates, cost of automobile insurance, credit availability, etc) I would like to be included in any lawsuit against them. The cost of my truck insurance has increased, Orkin Termite Control recently demanded a down payment because of my poor credit. Aspen Dental had advertised on TV at the time that exams and xrays were free. Collection agency informs me that only applies if the work is done. So - - false advertising, false charges, reflection of bill on credit score, irritation and aggravation of collection calls, etc, etc.and whatever! I want to be included in any class action suit against them!

The other day, one of the teeth from the top denture fell out. All it needed was to be glued back in - or whatever they do - but I was told I needed an office visit ($94 - plus $104 to repair). I argued that I could drop the denture off and they could put the tooth back in - no need to sit in chair with a napkin around my neck and a dental consult. They insisted I had to see a doctor to prove the denture was mine - It only has my name permanently tattooed on the inside! This place is the worst and I would not recommend it to my worst enemy. They are incompetent robbers. I refuse to pay them $198 for something they should fix for nothing. I'll give the money to another dentist - never to them.

I called them and said I cancel the procedure and wanted a refund of the $5,200. I then wrote a letter to the finance company to get my refund as the work had not been done and I canceled the procedure. I have already seen a dentist and he will put my top dentures in with a more permanent screws as he told me the one from Aspen would eventually fall out. As of today I am still waiting for my refund so I can pay the new certified dentist. It has been over 30 days. Does not look good. They should not have paid them the money before I received the top dentures... I HIGHLY RECOMMEND TO RUN NOT WALK AWAY FROM THERE FAST.

I refused to pay for a crown that should last more than 10-30 years. I have 2 crowns on from 1980 and still holding! So of course I am upset. I was told I'm not under any warranty and they need to be paid to look. I would rather pay another dentist to fix it so it’s permanently right than have anyone in Aspen Dental touch my teeth again. Do not go to Aspen Dental. Ripped off for $3500 of poor quality and dental care. Went to Aspen Dental in Plover Wisconsin.

Then the day he goes into have his work done which he was told it would be done all at once and it was not and they did the gum first instead of the bottom gum when the bottom was the worst one. So after they did the top they told him that he would have to come back in two more appts to finish. They then told him he would need another 476.00 to finish his work. Then they billed him for an electric toothbrush without asking him first if he wanted to pay for it and that was 135.00 out of pocket that we did not need to pay for because he could have went to Walmart and got a cheaper one plus he was charged for two copays and there is still questions on some of these other charges also.

I got into a argument with them over the phone about owing more money and they told me I was confused. Well let me tell you something I work with the elderly with confusion and honey I am not confused that I can damn well be sure of but you cannot say that you guys messed up. You put extractions down and that was not what he was having done to his bottom teeth he was saving them and they was told that from the get go. there was not going to be no false teeth. And anyway if he was charged for extraction that you say the bill states then why are we paying anything? You need to be the ones that eat the mistake not us. Then in the other hand you say he was to get these extractions down why did you just say, "Look there was a mistake and we will just correct it and you can pay the difference between the two." No you got smart mouthed and then said, "We are willing to work with you and you could make payments."

Then he comes into his second appt. and you say you have to check with someone if he can pay 50.00 on it first then you come out and say, "No it has to be paid in full." So you lied to us about being willing to work with us and guess what? I was on speakerphone so everyone in the house when I was on the phone heard her say they would work with us on the payments no they wanted us to go through that CareCredit card and my husband came out from the back and said, "Let's go," and I said to the girl Katlyn, "I thought you said because of your mistake you was going to work with him now you are not."

Well I guess we will get an attorney on this one. And we left and went to another dentist office and got appointments for the both of us and I want to say one more thing before we went to Aspen Dental that day we was told by a few people how they would not go back to them because they are just too crazy on their prices and they are not very professional people in that office and that is by people that run their own business that have gone there and left and went to another dentist and much happier and cost much less too and they do not get charged for everything that those people touch either like they charge you at Aspen. I would not go there and I would not advise anyone to go there either. They are not what they make themselves out to be. Almost all their advertisements false because they do not care about their patients they only care about the old mighty dollar. And they lie too!!!

As we go back, I am given a typical x-ray and hygenist starts going on about my certain case as we walk all through the office. Although a privacy act was signed, everyone there is listening to my business. I'm sat in a chair... and asked several other questions not pertaining to my teeth or even close, rarely, but at times discussing my health. Also there in that room there is also no privacy as it is also a shared room. An hour goes by... of mostly waiting and As I thought the dentist comes for approximately 4 minutes and says I need dentures. I'm told it would all be simple extractions. We were sent straight to a desk and handed a price of $8700. With 5600 out of pocket. We were floored.

As we show shock, the lady doing this obvious marketing scam on us gets less sincere and more pushy. We were never shown a detailed price list. The folder that held that detail was held under her elbows. Next she gives us the cheapest set dentures tally, only AFTER we are denied care credit. Except the price was still for the second highest set I had already seen online. Still not allowed to see the price details. She gives a new price of 6800 and 4300 out of pocket. We feel helpless and we feel this is all the option we have. I have large cysts in my mouth that are infected and need to come out. We end up putting $300 in cash down until able to bring more money, until the full amount is brought to them in full. (Because they wont pull a few at a time. They want the full amount and only then will they start work.)

Then she hands the folder ONLY as we are standing up and walking out of the door. But not without me having to ask for my antibiotic prescription 5 times. Once we get down the road we find that each tooth was being charged 170 to our insurance. That was not the simple extraction price. That once they knew we had insurance they price gouged every single item on the list. And still had us paying 1299 for an upper denture and 1299 for a lower our cost. We called and asked them to explain the extra charges. They answered one time until they found out we were weary, they put us on hold and never came back and would never answer our calls again.

It Took 3 days of calling everyone in the directory to finally get ahold of complaint line. Where they transferred us right to them. They put us on hold and hung up, not to answer again. We called complaint department back who then pretends to be sincere and says a regional manager will call within 24 hours... That never comes... 3 times doing this... and they never call. So as with refund it was supposed to have been processed the next day. We paid in cash but have never seen it. We called again today and was told another story. It's been 4 weeks and nothing. No calls. No letters. No nothing. I want my money back Aspen Dental. My kids need that! I only had x-rays that day. No impressions done. Nothing else done. My insurance was charged almost $300 for that.

I saw that it was also taken when I logged into my insurance website. There were no other dental appointments made or billed to this particular policy before Aspen. That was the thing too. They told us one price for that appointment but it was triple within 3 days and I had ONLY simple x-ray. We ended up going to Affordable Dentures who also just pull a tooth at a time if you just need that. They were cheaper than using insurance but give you a filled out claim form to turn into insurance for reimbursement. You get that money back in 2 weeks. Dentures and extractions all done in one day and cost a 1/10 of what Aspen Dental does. Very nice and very accommodating. Aspen Dental is a predatory business.

After almost a month, they said the insurance covered the extraction except for 40 dollars, which they deducted from the 330. The tooth extraction and the deep cleaning were two entirely different matters, told them they were scammers, many times I have received notices for payments that my insurance did not cover from doctors or hospital visits, like co-pays, etc, which I always pay. They should have returned my money within 4 days and sent me a bill for the 40 dollars. Now let's see if I get the 290 back.

Came home that Friday went to bed about 6 pm Got up Saturday morning with a STROKE. My boyfriend took me to BJC in St. Louis where I stayed for a week. So since all of this I still have a hard time walking, talking, remembering things, etc. I lost my job and can no longer work. I have went to other dentists and they wouldn't even touch me telling me that I should have went to an oral surgeon. I didn't realize that ASPEN DENTAL works off of commission. So now they are suing me for 4774.00! This was to include 2 sets of dentures and pulling of teeth, Well the 1st ones won't even stay in my mouth and I never received the 2nd set but they are trying to make me pay for teeth I don't have and can't use. I refuse to pay because they have destroyed my life. They can have their stupid dentures and stick them where the Sun don't shine. If you value your health don't go there. Location Farmington MO.

Upon doing further research I have found out that Aspen Dental was recently involved in a CLASS ACTION LAWSUIT. (The suit among other issues accused Aspen Dental of upselling patients with unnecessary treatments, thereby maximizing profits). DO NOT GO TO ASPEN DENTAL!!! They will bait and switch you and I can see how they would make the most gullible people fall for this scam!!! Just type in Aspen Dental Class Action Lawsuit and read the lawsuit for yourself!!!

I felt like I was being coerced and taken advantage of. I refused to continue any service with them. Next thing I'm being sent an outstanding balance of $121 for Xrays. I called the dental office and explained to them that I was told I would not owe them anything that my dental insurance would cover all of my expenses. They said I signed paperwork that I would pay what my insurance didn't pay. They lied to me upfront misleading me to sign for something I didn't agree to. Now they have turned my account over to a collection agency, which is harassing me. I'm a retired life insurance agent of 27 yrs. When an agent lies to a client it's not binding and an agent could be fired. How many times does Aspen dental get by with lying to the people? There certainly seems to be a lot of complaints!

About a week later I went in to get the perm crown in. I could still feel it four shots later and it took three people to get the temp off my tooth. I let them know I was having extreme pain still and sensitivity and asked about a root canal. The dentist told me I would need a crown lengthening beforehand or have the tooth pulled. Have you looked up a crown lengthening? No thank you. I told her I would get back to her. Here comes third temp crown with even more sensitive and pain.

Flash forward a few days later and my crown came off. I went to the Kalamazoo/Portage location and this dentist told me the previous dentist did a shoddy job and he can't replace the temp crown. He can however do the root canal that should have been done over a month prior. After reading reviews on HIS shoddy work, I had him pull it. I can't live with the pain anymore and guess I'll have to spend money on an implant. Not by him of course, that guy was a real winner. Moral of the story - just don't go to them. Both branches I went, I had issues with.

They submitted to me over 50% not covered out of network (on the same job now) and the rest they so graciously submitted through my insurance, (I chose this dental office because they told me they were in network for me) I never signed anything or was told anything this would take place. Anyway I have been trying to get the ASPEN Dental office in Tallahassee to send it all through my insurance and I am having a difficult time, (6 months now) can you imagine if they did this to everyone they would make BILLIONS illegally by not submitting your entire bill through your insurance company. I'm Livid!! And I will be calling my attorney and opening an audit, and we will just see how many people they ripped off this way!! They ripped me off of 1,005.00 dollars per my insurance agent (on one tooth job). Unbelievable/wrong on so many levels/unaware/illegal/ show me where I agreed for them to only submit portions of this bill through my insurance.

They also like to charge you for future visits, which makes no sense to me. Don't show me what I owe until that day and service is actually done. It's like my balance is never at $0. They are money hungry and with good insurance, I still paid too much. I had a filling put into a tooth and the dentist constructed it so poorly that I went back twice in pain. She was nice enough to redo the filling for free, but she should have gotten it right the first time. And guess what? The tooth is still in pain. Needless to say I'm shopping for a new dentist and won't be returning to that awful place.

They came back with exaggerated work I had NEVER been recommended by my previous dentist of 15 years! Arrogant office manager would not even allow me to sign waiver re: their recommendations just so I could receive regular cleaning! AVOID--AVOID--AVOID! Have reported their ethical (or lack thereof) practices to my insurer. PS I will probably receive a bogus reply from the "owner" saying "sorry for your experience, please call our customer satisfaction line...etc." Yeah, what a joke.

Aspen calls them ComfyLytes I do believe. I wish I could afford ComfyLytes! Plus they come with all the benefits you don't have to worry about what if your teeth don't fit you or if you need adjustments. But what about people who don't have credit and on low income? It's all about money with this company. And I paid that money to have the dentist tell me 'your daughter can help you' when she is doing an alignment! Just because my daughter is a D.A. doesn't mean she can realign dentures plus what did I pay Aspen for??? Plus she doesn't have equipment to align dentures or any way to do it. They never made me an appt either to come back in 3 weeks for a soft realignment. I never got any instructions on how to use a denture or anything not even one of those boxes you use to put your teeth in to clean them or whatever!

I've never had a denture before so I didn't know how to eat with them or how to put them in my mouth!! Coz they were so big! I had to open wide to get them in my mouth and stretch my lips! I was told to just turn them sideways to put them in. But why didn't I get any instructions or anything? Not even an appt as when to come back? I guess it's like, "Well we got your money." So, beware. First denture is expensive and then your permanent denture is expensive too!! You know the saying you're up --- creek without a paddle? I won't say the word but you can fill in the blanks.

I've been in a lot of pain recently lately, as time went on. I had teeth pulled rather than have them capped, because the expense was high. Back to Aspen Dental they had an appointment for me within 4 days of the initial visit when they removed all of my teeth except to they gave me a temporary partial that they said I would probably need to have adjustments on and soft line within a few weeks. And it would take six months before I could get my permanent dentures. Over the past few months and this started in February 2017 I've had nothing but problems with my teeth and my gums even where they didn't pull any teeth out is extremely sore. I've had bad experiences such as weight gain, not being able to chew food properly. Also with certain members of the staff not caring in my opinion about my wellbeing. While others try to do the best they can to make me happy.

Unfortunately yesterday October 3rd I went to Aspen Dental for an appointment to have the bottom plate adjusted for the fifth time. While putting the bottom in, I received injuries to my gums, and they tell me now that I have to start rinsing with salt water again until they heal, injuries that occurred while they were putting my teeth in I have to deal with now. They also suggested that I don't put my teeth in unless I'm going to eat something. They had me chew on some cotton to see it where the pain was and it seems that there's pain in the bottom of my mouth no matter what I do. I'm not happy with the service because they can't seem to get the problems corrected. I think I made a big mistake by not doing enough research with this company. The company advertised through a NASCAR Sprint Cup team that I like a lot. I figured that they would not be giving bad service to people that are represented of the team.

I certainly plan on filing a claim against them for failure to make me happy with my new teeth. Let's all keep in mind the reason why I got the teeth wasn't because of vanity, it was because I didn't have any teeth to chew food with anymore. I feel that they failed in their promise to make me happy. I've had all kinds of pain and I'm definitely not happy.

My abscessed tooth was repaired at Aspen, and a month later the pain returned. The dentist then said, I needed a root canal. (Duh? I could have told them that the day I first appeared.) I was sent to an endodontist who performed the root canal and returned me to Aspen to repair the crown Aspen placed on my tooth (which should have been installed after the root canal). I was told there would be no additional charge to repair the crown (duh) and was told by the business office, I owed Aspen nothing more. Predictably, I received another bill from Aspen. I sent a letter to billing asking for clarification and was ignored. Three bills later, recognizing the battle was more costly than the bill, I paid it. At the end of my first appointment, I was tempted to move on and find another dentist, because my pocketbook, not my health, seemed to be Aspen's concern. I didn't and now wish I would have.

I was told by a dental hygienist that I have a serious gingivitis that needs an attention ($2,798.00). She also said that I am losing bones which is degeneration of my tooth, I have diseases and infections. She showed me pictures of my teeth and bone spaces. By the time she got done with me I thought I'm dying and have terminal illness that is needing a critical care. If I didn't know better I would have said, "Sign me in, I will sell my soul to the devil!" I had asked her a lot of question what is ASPEN and what does it do for their patients. She made it sound like they really care so much for your teeth but the cost is like Dental Hollywood. I asked her if the treatment will cure the infection she said "No" but it will prevent future damage. In other words my gum will be forever infected?

With all the grinding and coming and going of the staff it sounded like a mill saw. I asked if there's a Dentist in the building she stated, "Yeah and sometimes we have an Orthodontist in the building", kind of like Dental Hospital. I have two dentists from PPO. Neither one has told me I have a serious gingivitis that requires a series of treatment with injection of antibiotic between the gum. I'm very sure these 2 dentist passed their exam and license to treat and diagnosed gingivitis. The dentist here tells me that I have 2 cavities under the old filling that requires a Crown ($2,166.00) so that the cavity will never come back.

At the check out I asked for the print out of the cost for treating the infections and 2 crowns and an appointment for cleaning. The billing staff stated that I cannot come back for cleaning unless I agree to do the series of treatment because it must be done as part of the cleaning. This company is a scam! When you forced someone to think that your mouth is just so horrible and you're about to lose all of your teeth from nasty infections, well somebody is bound to do investigations with camera recording how these scammers gets away with it. DHMO needs to reconsider before losing big medical corporations.

I would never have given my permission to do that! On my final visit I was supposed to get my permanent partial started but I had to sign giving them permission to charge me an additional $650 just to finish the partial they already started. For 6 months I couldn't use the temporary partial I was already charged for and in order for them to finish what they started. So, of course I signed it. I was sick to death of not having any teeth I could use comfortably. $3,500 was far from being an affordable price for such an inferior product. They still don't fit well, I have to use a "lot" of denture adhesive just to keep them in place. They won't stay in my mouth without it! My advice would be to avoid Aspen Dental like the plague! They will rob you blind and not think twice about it! I very deeply regret going there in the first place! Now I'm stuck with a huge dental bill at a very high interest rate through Care Credit. Take this as a "WARNING"... DO NOT GO THERE!!!

Fixing my broken teeth messed up my 2 teeth and also the teeth where they had a crown requires root canal which was not recommended in the earlier stage because if you come back and ask them you have a problem then they will charge you more to get a root canal and fix the crown again. Also after cancelling an existing treatment they are not ready to pay back my money and they charge your insurance without your authorization. Now instead of giving my money back they are asking me for more money which is insane.

I spend over 1000$ out of my pocket and charged more than 1000$ to my insurance as well to fix a broken tooth and now I have to spend more again to get a root canal which they should have recommended earlier before putting the actual crown and 2 of my teeth needs proper filling which they have removed and they are not ready to pay my money back for which I have cancelled the treatment. This is totally a rip off center and nothing else. Please do not visit Aspen Dental Rinehart location at any cost, else your life will be screwed up.

So, that done, on to me. I was ONLY in there for a cleaning (supposedly). So I get back there and she asked if I had any problems. I told her about 1 tooth that had been aching for a couple weeks. So she took 1 xray of that. Turns out it was probably from allergies, which I am having lately. So, lo and behold just with that 1 xray she comes up and says that I have a pocket. How convenient is that on that 1 xray? So, before she can even come clean my teeth she has me go up front to figure out how much I would have to pay for treatment to fix this problem (I have NEVER had these types of problems with my teeth, I have great teeth). So he figures this all out and it comes to "$1,544" NOT including cleaning. I told him, "NO. I am retired and on a budget."

This only the 2nd time we have seen them. The 1st time 6 mths ago, they came up with me needing things done that cost me "$1750", and my husband's was "$550". Now if he had gingivitis back then do you not think they would have told him that and would have cost him more than what he paid? Needless to say, we are finding a New Dentist. This company should be closed down for their money hungry antics.

Updated on 10/4/2017: I have now Confirmed that ASPEN Dental is a Complete Total FARCE Company. I went to another Dentist on 10/2/17. Said I had Beautiful Teeth and noted nothing wrong... Got my cleaning. And did NOT have to pay $1500-1700. Only thing they suggested I get was a mouth guard. WOW... I can live with that. PLEASE PLEASE People... DO NOT GO TO ASPEN DENTAL. Wasting your time and hard earned $$$. BYE BYE Aspen Dental... You Messed with the WRONG Person this time.

I called the day before my appointment regarding the message I left them on voicemail and needing the med. The girl who answered was very short, snappy and just plain rude. She did not even let me finish my sentence before she was jumping in with her snappy comment about they had not had time to check voicemail, but she would see that the doc got the request. Today, 09/12/17, I had a 12:00 appointment and still did not have my pre-med. I called the office and told them the Rx had still not been called in so I needed to reschedule my appointment. I was told to come by the office an hour or so before and they had some medication there. Why didn't they tell me that to start with?

I went to their office with my request again and the message I got to come by the office. I was told by the front desk that she had 3 new patients she had to take care of and to please have a seat. I did sit down and after 5 mins I said, "The hell with it." She then called me on my cell to ask me if I was going to keep my appointment. NO. And I will be seeking a new dentist.

I ask the young lady that assisted the doctor was I going to be charged for everything I needed to be done she said they only bill what you have done. I told her that's all I was going to have done, 2 teeth filled and the cleaning. The first visit was a cleaning and then toothpaste and a mouth wash that they charged me. $60 didn't ask did I wanted it just charged it to my bill. So I get a bill for $2534. I was shocked they had billed me for everything.

I called them and ask for an itemized statement. Now they are saying 2 teeth filled and a deep cleaning and product comes to $1700. You have got to be kidding. Also found out the tooth that needs to have a root canal had to be pulled and a cap for it. I was already numbed so they filled my 2nd tooth. The young lady assured me I wouldn't be charged until the work was done. So why would I get a $2600 bill from the insurance. When all the work wasn't done and wasn't going to be done with the experience I had with the company. Wouldn't represent them. Very bad experience.

The office manager refuses to give me her name so I call corporate and they assure me it will be resolved. By this time I'm bawling and upset and the office manager just keeps giving me this ignorant smirk... That is until I'm talking to corporate in front of her and tell her the name of the person on the phone... I'm seriously suing if they do not correct this the proper way and my insurance company is sending me the approval they gave for the previous plan that wasn't done. They'll also be refusing and further bills because they've already paid it.

I called my Aspen dental in San Antonio to make an appointment and told her the situation. She told me I could go to any Aspen dental office. I plan to call corporate to file a complaint. 3 trips, 80 miles one way total 480 miles. I am very disappointed with the service and my dentures are loose. They hurt my gums, my lower gum get sores because they rub. I can't eat much. Very disappointed with the whole Aspen dental experience.

Half hour later some girl who works there has no credentials comes back with my dentures to put them in my mouth. I asked her "isn't the dentist supposed to be doing that?". She said "yes but he's with another patient". Well they still didn't fit right, so she said she would get him. Ok now it's 2:15, no dentist yet. 2:30 no dentist yet, so I told her I was leaving, she said "no wait I will get him".

Ok he came and said "ok I can fix that". Gave them to the Lab right in front of us. Said he will right back, now it's 3:00 and I said "enough. I'm leaving". This is unacceptable. I've been here already 1hour and half, seen the dentist for 10 min altogether and nothing has been done. So here he comes and puts some stuff on them to hold them in and said some back in a month, I paid a lot for these dentures and the service at Aspen Is terrible. 2 hrs and saw the dentist for 10 mins. Something really needs to be done.

The immediate upper dentures were the worst lab work I'd ever seen - and I used to be a dental assistant - no dentist I ever worked for would have even allowed dentures that bad into the treatment room. The midline was off by over 1/4 inch and the teeth didn't line up with my lower teeth at all with a huge overbite. The dentist tried to switch the lower partial which was supposed to be a metal frame tooth based partial to a gum based flipper that is worthless with the false claim that my husband changed it, which he did not. The type of lower partial was re-established but I still haven't received it.

They made a new upper due to the horrible craftsmanship of the immediate - it's not much better. The back teeth are too small giving me TMJ and making it impossible to chew food properly. They had promised to make another one after the 6 month waiting time, but instead they tried to do a reline on the sly that was so bad I couldn't tell any difference - still loose as heck and no suction, can't even talk without gluing them in and so loose they come unglued when I try to eat. Now we are concerned that the insurance company will not cover my upper teeth if we change to another place...

They have agreed to do another upper denture, but I do not have much faith in them after seeing their horrible lab tech workmanship on the first 2. Not being able to eat properly all this time has affected me in nutrition and made me self conscious on how I look, not to mention the constant discomfort of ill fitting dentures. I'm extremely frustrated and hungry... I cannot afford to shell out another $3-4K for proper dentures, the whole experience has been on huge nightmare. I strongly recommend not going to Aspen Dental.

After over an hour, I went out to see if they forgot me. They assured me that they had not forgotten me and that I would be next. The consultant met with me shortly. She said that they could fix my chipped tooth for about $150, but that I needed a special deep cleaning for my teeth and my gums were infected and I needed 2 months worth of treatments on them. The combined bill for cleaning my teeth and treating my gums would be somewhat over $2100! I didn't feel that my gums were infected, as they weren't sore or inflamed and they don't bleed when I brush my teeth. So, I decided not to sign up for their expensive treatments and to get a second opinion. On the way home, I started looking for reviews on Aspen Dental and found this website, where I found a man who was basically told what they told me, except they wanted $4000 from him.

So this week I went to a local dentist. They cleaned my teeth for $45. I qualified for their services on a sliding fee scale, where I only had to pay 50%. Also, they said my gums were fine and did not need any special treatments. Next week I'm going back to get the tooth repaired, which they said would cost me just over $100. So glad I found your reviews. You saved me $2000. There were several red flags that made me decide to check Aspen's reviews and get a second opinion.

However, about a month or so later, I took a bite of soft licorice and felt a crack open up. It went from the front to halfway back. I called and set an appointment meant to have the dentist look at it. I was assured it did not need replacing and repairs would be done the next day. I am glad I did not throw away the old denture. When I picked it up, they made one adjustment and said, it was as good as new and should not happen. Well, guess what, it did! This time, I was in a different state, so I call the first office and was told, no problem, just find an office close to me and they will take care of it. Once again, I go in and show the dentist the crack and they said they would do a repair, to make it good as new. They did fix it and handed it to me when I came back later that day. The dentist never did come and see how it fit or if it needed any adjusting to make sure the bite was correct (as she said she would).

The denture is not as good as new, because I can feel the difference where it was repaired! Shortly after, I received a bill, stating charges for detailed and extensive evaluation. I called and asked about the warranty and was told the repair was free, but the DETAILED AND EXTENSIVE evaluation was what I was being charged. I saw the dentist for less than 10 minutes. I guess that warranties do not really mean much if that's how they work in their dental business. The previous denture had several adjustments and was never charged. I wonder then why a auto warranty does not charge you when you bring it in to get diagnosed for an issue.

I called to schedule my preventative cleaning and to one tooth pulled. Nicole told me that the cleaning wasn't in my treatment plan, so they can't do that cleaning, but a deep gum cleaning is part of the treatment plan. Which would cost me versus the cleaning that was free. I told her that I told them what I wanted done on the form and verbally and she told me she just doesn't know. I told I know that I will find another dentist and apologized for wasting their time and mine. Unbelievable treatment or lack of. Very disappointed.

Apparently, there's a 90 day window in which Aspen had to submit the charges to Dental 1st, and they failed to do so. Now, that's a problem! We are currently paying Dental 1st a total of $375.00 per month for the account and services we initiated over a year ago. It's not fair that we get charged and sent to collections for a mistake that their company made! Now, my husband has a temporary partial and a collections notice. We've contacted the collections agency and explained our issue. Now, we are prepared to dispute the charges. We feel that we have been treated very, very unfairly! We were talked into setting up an account which carries an enormous interest rate of 27%. I am also very dissatisfied with my upper partial. The teeth are big and not very comfortable. I hope others will take note of this scam of a dental company and choose another company that cares more about their patients than their paychecks!

Well I'm in the food service industry and could not reply till 2pm, at which time I left a msg because they were closed for the weekend. After leaving numerous msg up until 7:15 am the day of my appt with no call backs... I drove 120 miles to my appointment to find out it was given to another person. With no remorse the receptionist just said, “(oh well) that’s our procedure.” And when I called corporate office I got the same response. How can they confirm an appointment by text msg than tell me I don't have one, Angry in North Dakota.

2) Dr. ** had prepared my upper molar for a crown, and I reported for a 1 ½ hour appointment to have a cast made. Miss ** mixed, filled, and pressed a tray into my mouth 4 times, summoned a woman to show her how to do it successfully, tried 4 more times, finally summoning Dr. **. He rushed into the room, grabbed a spray bottle, and, while looking at and teasing Miss **, sprayed a chemical, missing my mouth and soaking my face and eyes, instead. He apologized, dabbed my face with a tissue, quickly made a cast, dismissed me, and left the room. I walked out, after 3 exhausting hours, with a sore jaw and with eyes burning so badly I could barely keep them open. My husband drove me to our ophthalmologist’s office where the doctor verified that my eyes were extremely irritated but uninjured. He gave me soothing drops, and I was charged for the visit. My eyes were bloodshot and painful for a week!

3) I dislodged a crown on a back molar while using dental floss, and I expected a dentist to re-cement the crown for the $25 dental plan fee. However, when Dr. ** examined my x-ray, he called out in alarm that my tooth was so badly decayed it could not hold a post, so the tooth had to be extracted. He did not show me the x-ray. I was directed to a clerk who first collected my $800 and then scheduled me for an extraction (my first). On that day, a new dentist, Dr. **, showed up to pull my tooth, and I noticed that the same inept Miss ** was to assist him. I asked, “Where is Dr. **?” and she replied, “Oh, he went back to school to learn surgery.” Dr. ** could not budge my tooth, so he broke it apart, digging it out piece by piece. Miss ** then made the cast on the first try (she had practiced on ME!) and, a few weeks later, my single-tooth appliance arrived.

Dr. ** fitted it in my mouth, removed it, set it down on the dental tray amid his equipment, and told me to return for a final fitting. As I left the room, I noticed Miss ** begin to clean off the tray. About a week later, the manager phoned to say that my partial was lost! She apologized and said a new one was ordered and should arrive in three weeks. I would need to repeat the fittings at that time. 4) I reported for my 6-month teeth cleaning. As usual, the hygienist complimented me on the excellent condition of my teeth and gums.

5) Six months later, I faced a new dental hygienist, Miss ** for my routine cleaning. She first probed my gums, charting the pockets. After showing me the numbers on her measuring pick, she told me I had periodontal disease! A dentist came in, nudged two of my teeth, and then left quickly. Then, Miss ** walked out of the room! I heard her verbally charting another patient! On the other side of the partition. When she returned fifteen minutes later, I asked her why she had left before completing my work. She replied, “They told me not to keep new customers waiting.” After passing a hand instrument lightly across my teeth, she sent me off to see the manager who told me that I have periodontal disease and must return in four months for a special treatment and then report for a treatment every three months after that.

She cited the various costs involved. I said I would phone later to make the appointment, but, instead, I immediately visited a local private practice dentist for a second opinion. He examined my mouth and said I do not have periodontal disease. However, he showed me evidence that much plaque remained on my teeth, so his hygienist cleaned my teeth properly. Needless to say, my husband and I will not return to Aspen Dental of Vero Beach. We regret that we put our trust in their questionable services.

After they pulled the tooth, then they sent I the person who cleans yup teeth to tell me other teeth need to be pulled, several times I was asked why are we not doing a upset partial, my upper is brand new. I just had done a month. Before, no reason to replace other than for them to take my money, I don't even think the doctor had a license, you don't, see one anywhere. She spends maybe 15 minutes with you, I'm a heart patient she never asked did I pre med before coming in, I take a blood thinner she left area Oprah each time, when I asked about stitches was told NO, I wouldn't go back if they didn't already have my money and I have no way to get it back, it's note August 12 and still no partial, I will not recommended anyone to go back there, someone needs to stop them, my husband has seen all of this.

I then called and talked to the office manager Lacey, she explained that they are very strict when it comes to new patients. I ask if there is not a window for people to fill out paperwork? She stated yes there is. I then ask what is that window. She stated 5-10 minutes. I then notified her that I arrived with my paperwork completed so I wouldn't need that window and actually would be ready ahead of time. She stated she was sorry but policy is policy.

After that experience and reading all the other horror stories on here, which I wish I would have prior to scheduling, I get the impression that if they have this type of operation at the front desk I could only imagine how you get treated once you're in the dental chair. I will be choosing a real dental office where you get treated like a person and not a number. I get tired of feeling like I am doing these companies a favor by spending my money with them. I hope they keep up the bad service in order for their real estate to be used for a more useful business.

l left with just the temporary and told them to keep the tooth. I thought it was rather odd that they made me pay before they put the crown on. Now I know why. I paid 700 dollars for a temporary crown. Never had this problem before. I will never go back there again. A word to the wise. Get everything they do in writing before you have the work done. They just show you figures on their adding machine!

I did that day and was seen for an appt, the following day. New surgeon gave me antibiotics and came back 12-2-16 opened up puss gums to find crumbling bone falling on tongue! He scrapped a lot of destroyed none, did biopsies which came back Acute Osteomyelitis of upper jaw which is a severe bacterial bone infection caused from Aspen's Surgeon and neglect of assistant to let dentist examine only 1 week after surgery when he was told I felt the bone was sponge, felt liquid drainage from gums and a very bad taste in mouth.

I have been on antibiotics that made me deathly sick for months, hospitalized for 4 days near death, 5-15-17 at SRH admitted having a pic infusion line surgically put in. Next day at NE Ohio Infectious Disease Center to start a 6 week 7 days a week 30 min antibiotic infusion done. This gave me side effects of fatigue, nauseas, and headaches. It took 30 minutes each way plus the 30 minutes to have the slow IV drip put into my pic line. Once I completed on 6-30-17 I then have to take 2 months of 2 different antibiotics that drain me physically, give headaches and nauseated for 2 hours after taking it at 6 am then again at 6 pm!

On 5-17-17 I contacted Aspen Dental in Hermitage to inform them what happened to me since they never called me in the past 7 months and spoke to Shayla the Mgr. I told her I wanted my full money back of almost $5,000.00 I had to pay upfront but after thinking things over she called me back and said, "Here is Aspen's surgeons personal cell phone number and you need to take it up with him."

I called Dr. ** who stated I do not have Osteomyelitis, never had it, was being treated now for nothing. Asked, "Do you have puss coming from your gums now?" I said after 7 months of antibiotics it has stopped. I asked him if he was denying the results from Sharon Region Hospitals pathology lab? Said it is wrong. Asked if he was denying, the 2nd dental surgeon who treated me, "Who you also yourself personally go to for service diagnosis of my condition" and Dr ** stated he also was wrong. Wanted me to come to Aspen his next visit in June to examine my upper jaw and said, "You won't have Osteomyelitis"!!! Is he kidding? I told him, "You can't tell except from blood work and pathology from bone biopsies if definitely the case. You just don't open my mouth and say, ah-ha, nothing here!"

Aspen refuses to own up to all the illness they have put me through let alone hospital stays, testing, medications, surgeries, pain, humiliation of going 9 months without any dentures because bone was way too sensitive and infected to do it. Just let it rest and heal I was told. Last week I was given a bill by a new dentist to put custom denture to fit my mouth that is missing some upper jaw bone now is going to cost me $7,000. In Mercer County there are no medical malpractice lawyers but oh, only a 40 minute drive away there are oodles of them in Pittsburgh! Aspen Dental, you are disgusting to not own up to your mistakes and return the money you collected. I got a jacked-up surgery and a temporary denture for all that money.

My daughter was seen and was told she would need veneers to cover her front teeth. They demanded to take x-rays and also schedule her for a "full" exam. Before any work was done, they billed me $2000.00 on a CareCredit card. After 3 subsequent visits the work was finally done. During her treatment the dentist that had starting working with her, had left the company, so we now were working with a different dentist. I was told on her last visit that due to insurance coverage, I had a $191.00 credit which I requested to be applied to my CareCredit account.

Three months later, I still had no credit. Upon inquiring with the office, I was told that the insurance company didn't cover veneers and therefore I now owed them an additional $700.00. The claim they fought with the insurance company over the 3 months and that is why I was never informed of this. They stated that I should have received an explanation of benefits from the insurance company, however I don't carry the insurance on my daughter. During my call to complain, I was put on hold. The advertising on the phone stated "At Aspen Dental you can feel confident that the amount we quote is the amount you will pay. If your insurance company pays less than quoted, Aspen Dental will honor your quote." Hmmmm... When the office manager returned to the phone I informed her of the advertising and she said "Oh we don't offer that program anymore". What? It is still on your advertising.

For 3 months no one bothered to bill me, let me know there was an issue with the insurance company or have the courtesy to follow up. Only upon my request for my credit did all this come to light. I say beware to anyone as these practices are despicable. Now they won't even honor their own advertising. I cannot pay another $700.00 and have asked them to honor the own words.

They advertise that you get your dentures in "days not weeks". Mine took over TWO MONTHS!! Since then the only time I get "attention" from Aspen Dental, Mesa AZ office, is when I complain on the main website. Appointments have been made with the "head dentist" that told me ONLY he would be handling my "case" from now on. The "appointments" were cancelled because "he" was not there "that day" A month ago. Now, with the help of a main website complaint, I am again scheduled for an appointment to get the process of a new denture.

I was told I needed dental work done which would exceed $3000.00. I expressed the fact it was way more that I could afford at this time. We discussed what needed immediate attention and it brought the cost down. I agreed to the treatment and the cost. $1765.50 was the amount for the treatment. I asked if that was the COMPLETE total and was assured that that would be the complete cost. Again, trusting what I was being told was the truth. I put the total amount on my credit card and we went forward.

Now I am being billed for $800.00 more than was agreed to. I did question your finance manager about this and she denies ever telling me that the work by the specialist would be medical. If this were the case more monies would have been available for my dental work and I would not be writing this letter. Also, if someone would have been up front with me about the what I was signing. We would not be having this problem. Yes, I should have read the Treatment Acceptance and Payment Arrangement Form but, I trusted someone telling me that this would be the complete cost.

The second, and most traumatizing incident with the Peoria location was with my husband on 6/8/17, My husband had a tooth on his top pallet that was loose and would fall out. He made an appointment and saw the dentist only for the Dentist to tell him his dentures weren't properly made and they should have drilled the sides down so the tooth would stick in the hole and stay properly. NEVER fixed the tooth, only made ANOTHER appointment for him to come in and fix the issue. (I know, why not just fix it then right?) Instead, he waits another 2 weeks and two days before his appointment. ANOTHER tooth came out only he SWALLOWED that tooth.

My husband opted for the really white teeth which have to be ordered so he called ahead and spoke with the UNGODLY RUDE receptionist. (I, too, have had conversations that run in circles with her because she seems to think she can handle any issue on the other end of the line. Very rude and condescending.) As my husband is asking her to transfer him to either a lab tech (The one who actually MAKE the dentures on site) or the Office Manager but NO! She would not transfer him, instead she screamed at him over the phone so loud I could hear clearly what she was saying sitting next to him. I heard her say "Shut the hell up" and other curse words, eventually hanging up on my husband.

The last thing my husband said to her was "I'm getting a lawyer and I'm going to sue you if Aspen doesn't fix my teeth." Now mind you, in the beginning of every conversation with the office, the automated lady says the conversations are recorded for training purposes. (So, you would think in a dispute they would be happy to pull the recordings and listen to them to solve issues Right? WRONG!!!) The next phone call he received was from the police stating the receptionist claims he said he "was going to shoot up the place" -- (again sitting next to him he did NOT say that. However maybe if she wasn't screaming like a crazy person she would have heard what he really said.)

We have called corporate (Does no good b/c each site is independently ran by the dentist there). We have been promised calls from a district manager by the name of "Jennifer" (I'm still waiting 8 weeks later for that phone call). I did receive a letter in the mail stating that my husband is "released as a patient of Aspen Dental for ALL locations" Not just the one location - ALL OF THEM. Well, what about the warranty right? Nope, they call that Null and Void because of whatever reasons they come up with at the top of their heads.

So now my steps are - Contacting my Attorney General's office and filing a report. Contacted the Dental Association to file a report for mediation (Just to see if they will fix the teeth) and meeting with our attorney in the morning. If I would have known all of this was to take place, we would have taken our (collective amount) $12,000 somewhere else where they actually stand behind their product and not be biased towards rude ghetto staff.

To this day I cannot wear my bottom dentures because my mouth doesn't close, granted, the teeth are meeting, but the problem is they meet before my mouth closes. The last dentist I told this to left the room and called me difficult. Well for over the $8,000 I spent there and the $3000 my dentures cost me, they should fit and I should be able to wear them. I am tempted to go to another dentist and have my bottoms redone, Aspen Dental does guarantee dentures but so far I have not had any satisfaction with them.

I have to call and follow up sometimes several times a day, and now it seems that they recognize my phone number when I call and they put me on hold - when it transfers to ring to them they pick it up they put me on hold again. After the third time being put on hold when it transferred back to them I stayed on my cell and I called their office using my office phone and wouldn't you know it they picked up!! I still don't have a copy of the records. All I am asking for is a bit of professionalism and follow up.

(BACKGROUND AS TO WHY I WENT TO ASPEN IN THE FIRST PLACE: Because my previous Dentist who I had been going to for YEARS had said something was going on with this tooth and soon would be given me trouble and it involved 4 teeth since it was used to bridge in two and would cost quite a bit. I then decided to get Dental insurance and after I took the insurance the dentist office I wanted to go to had dropped out of the program so ASPEN was the only Dentist that took the Insurance MY BIG MISTAKE).

At any rate I went to ASPEN had 5 fillings and the hygienist looked at my teeth did a small amount of work on my gums gave me a rinse, one electric tooth brush/paste and a mouth wash for which I paid $800.00. On 10 July I asked what the total charges was and was told it was $2100.00, supposedly they did not charge for all the X rays they did. This seemed very excessive since the X rays they took did not pick up on anything going on with my lower left jaw tooth. I will say the dentist, hygienist and office staff were very nice, but the charge was high and with no way to see them in an emergency was not what I had anticipated.

Just a word of warning - open the packet of papers before signing or you will get charged for 135 dollar toothbrush, 39 dollar dental rinses (several), along with the cancer screening! If you have to get a partial, as was my case since it was an accident, please check with your insurance first if they cover the cost of temporary partials they will give you after the extractions. Your insurance may ONLY pay for those, which are cheap plastic and NOT pay for the real set as you can only get them once every 5 years... something Aspen NEVER tells anyone.

I should also mention their dentures and partials are supposedly guaranteed, "no questions asked return policy" for 90 days. When you call Aspen Dental's customer satisfaction line and mention this or anything regarding monies owed, they refer you back to the Aspen office that provided the service because the dentist who works there actually owns the practice and everything is governed by THEIR rules, and Aspen acts as if they have no culpability!

I am however giving ONE star to Dr. ** as he is very professional and does some great work with difficult (broken teeth by accident) extractions and pain management. I will only give 1 star though as I believe it is his staff who does the upselling and overall dereliction of duties in explaining the billing process adequately. He needs to make sure HIS good name is not lost in the anguish some of us feel from Aspen Dental, but ignorance is no excuse. Dr. **, please review what your front office staff is doing.

I pay good money for all my health, dental and vision care as many of you do. Do NOT pay for services until rendered, no matter how they pressure you. Read over your itemized billing and have them explain EVERYTHING if you do not understand, and you can REFUSE anything listed you do not want as this will go toward your yearly deductible. I hope this review helps anyone reading to take some notes and above all ASK QUESTIONS!

To add insult to injury, the caps my husband had put in FELL OUT THREE TIMES in the first week after they were put in! During a holiday week in the winter, we had to keep going back and back again and again!!! Then when my daughter went there, they told her in her very first appointment that she needed all her fillings replaced (which hadn't been bothering her at all). She went to another dental practice to get a second opinion and guess what? All the fillings were absolutely FINE. Then my son was supposed to go. He made an appointment for a cleaning six months ago for 6 pm (He works 8:30 to 5:30). They confirmed the appointment a few days before via email and text. On the morning of the appointment they called to cancel it!!! He called to reschedule, and they told him, "We can't give you any appointments at 6 pm (even though the practice is open until 7 pm) because our hygienist is only here until 5 pm!!!

Well why did they schedule an appointment for 6 p.m. if they can't do cleanings then??? And then why did it take them six months to realize it??? I would urge anyone who has problems at Aspen Dental to post their reviews on the local office's Facebook page, so EVERYONE in your community can read it!!! Also, call 1-866-273-8606! Plus post on the master Facebook page because their patient satisfaction team supposedly gets involved. I'm waiting for a call back now. We'll see what happens.

Again, we paid the price of the "patience responsibility" in full prior/immediately after the procedures. About 2 months after his bridge was placed, we were billed for $3,700. Again, we had already paid in full the amount agreed upon and listed as "patient responsibility" prior to the procedure. After calling, I was told by Megan that she would contact the insurance company and get back to me. She said she would put our account on hold while awaiting to hear from the insurance company and that we did the right thing by calling her. She said to ignore the bill for now, and she mentioned she would be in contact after talking to the insurance company. We never heard back from her. Not too long after that, we received a collection notice in the mail.

Unfortunately the Aspen Dental finance department presented us with a deceptive financial agreement and now we have to deal with a collection company. Still haven't heard from Megan!!! I would not recommend Aspen. We needed an accurate estimate and to be fully informed of the cost of service. We were told and agreed to one amount, but have been billed for $3,700 above that amount. As a young family, we simply would not have been able to/chose to have the procedure done had we known the true financial cost. It was deceptive and definitely was presented in a way to hook us. After the procedure is done, it is too late to space out procedures/change treatments/decline treatments due to cost.

The last thing that they did to me was convince me to get a lower partial in order to save the few remaining teeth I had left that they didn't pull. And when I twice went back because it didn't fit or look right and to discuss them fixing the damage they caused because of this inferior product they said they would get back to me within a week, that was over a year ago. 4 of my teeth had chipped and weakened and in the time that I have spent waiting for them to help me I had a healthy eye tooth break right in half and another tooth break into pieces. I am ashamed and humiliated and horrified by my appearance, I only leave my house if I have no choice.

I used to be a confident beautiful woman before Dr. Jebediah ** got his hands on me. I am now so angry because they sent another letter saying their office manager Kristy tried unsuccessfully to reach me and that is another lie!!! She left one message 2 weeks after I contacted Nancy in the corporate office and I have called and left 3 messages on the voicemail of the number she gave me! She has it set up so it doesn't even say her name, another tactic of these dishonest people with no conscience. I went to another dentist finally for help out of desperation and I have to have the remainder of my teeth removed! I spent a fortune trying to save them because Dr. ** said do whatever it takes you don't want lower dentures! I had cleanings, fillings and extremely painful bone grafts!

I now have to spend 4000 more dollars to replace their horrible upper denture that is falling apart after only a few years, have the remaining teeth pulled and get that lower denture after all! My daughter said to tell everyone and take pictures and post them on social media. I no longer care about the embarrassment and humiliation I will feel coming out!!! This company and their dentists need to be held accountable. I have had enough. I hope this saves at least one person from going through what I have gone through. Dentures are horrible! Do not let them convince you it's the best option for you. They troll for people who can not afford the expense of implants and better dental care. Don't believe them and paying for one implant what I paid for the horrible denture would be better I promise you.

One last thing - don't let them convince anyone that you need the whole scaling deal before you get a second opinion. That is one thing that the hygienist can make their bonuses on! One hygienist refused to give me a regular cleaning because I couldn't afford the planing and scaling! Do not trust these people. Go somewhere else no matter what! They are not your last resort. Please listen to someone whose life has been destroyed because of Aspen Dental.

Next thing I know I’m getting automated phone calls saying I need to pay that balance within a certain amount of time before it's given to a collection agency. So again I call Aspen and now they're telling me because my insurance paid more than the quoted cap they gave me they won’t give me the discount of $2662. So because my insurance paid $294 more than they expected they want me to pay the remaining balance of the discount they gave me of $2368 instead of refunding me or my insurance company the $294 that my insurance "over paid". Is this legal? Does anyone know if they can do that? I received 2 collection letters already, should I pay this before it affects my credit?

So I hung up and called back. Now I got another girl. At 2:16pm did find me in the system but when I asked her the question again she said that looking at my information dentures went up this year and being that my last appointment was December 2016 a lot has changed. I said "wait a minute my last visit wasn't December 2016. It was February of 2017." She repeated it back "no your last visit was December". I spoke with her for 3:19. After that experience with the 2nd girl I went on Aspen Dental website and voiced my frustrations. Skipped June 16.

Day 2. Called Monday June 19 at 4:11pm. I called 813-962-1400. I spoke with Cristina the office manager and she told me what happened on 6/15 that the girl was alone at lunch time when I called and she was handling all the calls. So now I proceeded to ask Cristina the same question "do I have the basic dentures or is there something cheaper". Cristina advised me that since I want to get the dentures done I should have all my teeth extracted including the bottom. It is recommended. I say "what. No one has ever said that to me before as long as I have been coming here". I told her that the Doctor did give me the options of doing the top and the bottom but advised me to do the top first then decided when I wanted the bottoms done.

After I said that Cristina did say she have to look into how much my insurance would be with the extractions and the dentures I wanted. We spoke for 11:50. I was at work so I told her I would call her back. I called Cristina back at 4:38 pm to see if she has my answer. We spent 6min and 38sec and guess what still no answer.

Day 3. Called back June 20 2017 at 9:07am. The girl that answered wasn't sure who I was. Seems that there is 2 profiles for me in their system so they are not sure which one to look at I guess so I hung up. I talked to her for 5min. Got frustrated that I still can't get my answer so I went into all my paperwork to find the one that was giving to me by Aspen Dental on Dale Mabry in February 2017 and faxed it to them. I waited until I got the ok that the fax was sent successfully before I called back.

I called at 9:24 am. The girl said it was too dark - she couldn't make it out. So faxed it again. Called back at 9:30 - still can't read it. 9:38 the girl said she couldn't hear me. So I called back at 10:01 and guess what. They received my fax and the reason everyone is having such a hard time locating me for some strange reason there is a profile in the system with my last name **.

But guess what. Still didn't get my answer yet so I called back at 10:09 and after 10 calls Finally I got my answer and guess where the answer came from. My fax so from 6/15 at 1:55pm not 1 person in the entire office could give me a simple answer like yes basic is the lowest or no this is the cheapest. Instead I realize that the office I was going to didn't care to fix the account that they were getting paid on to match the information they provided to me to reassure me that I am dealing with competent people that can read a chart or can understand when was the last time a patient was last since in their office not having the patient back what they should already know from whatever the last person keyed in.

So because of all this I am taken my business elsewhere because I need the dentures asap and that office on Dale Mabry scares me to get work done since they may give the doctor the wrong tooth number. Maybe even the wrong patient chart. Please for the love of human being train your staff to look at the system more closely before giving a patient information that they are not sure of. If the shoe was on the other foot how would they feel if they went to their gyn doctor and they mixed them up with someone with a different last name but same address. Or even the birthdate was wrong but because the person that was working placed the 60 yr. old ladies x-rays with the 19 yr. old. That's not good business practice.

This brings us up to my last visit on 6/22/17. After completing a set of X-rays, I was introduced to yet another hygienist (Sarah). She, in a very matter of fact way, gave me the spiel about gum disease. She showed me the X-rays then began checking my gaps with her probe with an assistant taking notes. She was very rough and quick in her measurements which caused me quite a bit of pain. She then started talking to me about how bad my measurements were and that I had advanced periodontal disease and needed to see a specialist right away.

I told her to continue my period maintenance for another cycle which she refused by saying that it was no longer maintenance and that I needed a specialist. She mentioned the size of the gaps and the bleeding. Well I've been going through this for years and I can say that Sarah's method of measuring my gaps was the most painful I'd ever undergone. No wonder my gums bled and the gaps numbers were high. She was shoving the probes down in my mouth with far more gusto than I've ever experienced before.

At that point I exited the building refusing to subject myself to any more treatment from Aspen Dental. Please do not bill me for this visit because I am completely unsatisfied with my treatment. Just a heads up, in the more than 3 years I've gone to this location, I've only actually seen a dentist on my initial visit. I was supposed to see one this time, but I am no longer interested in being treated at this facility and refused to see them as I walked out the door. How can I go from being fine and looking good to advanced periodontal disease in less than 6 months? Very Dissatisfied Customer.

They had me scheduled for over $1300 worth of work which insurance paid half of, before I left. The dentist also said I had a crevice in one of my back molars that needed filling. I have a crown on that tooth so not sure if that was necessary. I left with that sick feeling in your stomach that tells you you've been had and decided to get a second opinion with a former dentist that I trust, even though I have to drive 3 hours to see him and wait three weeks.

I am 2 weeks post op and doing well; but, because I had to have a bone graft done on the upper jaw, the immediate load plate could not be done. I had to have a new denture made. This denture will not stay in my mouth. I contacted the Johnstown office this morning and was told, by the receptionist, that because the denture was not made by Aspen Dental, nothing could be done. She placed me on hold, pulled my chart, and spoke with the doctor. She came back on the phone and reported, again, nothing could be done. I want everyone to know that the advertising Aspen Dental does with regard to not judging is false, and that they do refuse patient care even after they make the recommendations.

I currently am so fatigued and lack any appetite. I didn't really have any dental work done. The dentist just poke my gums while claiming I have periodontal disease. I had seen my regular dentist less than a year ago and he never mentioned any gum problems. Thus I was truly suspicious at this point. Aspen Dental seems to be interested in charging massive fees for unnecessary work. I was appalled by the appearance of the facility and shall never go back. I'm currently so tired but basically only had x rays done. I would not recommend this facility but others seem to like them so to each their own but please do your research and beware of needless procedures.

The claim is now being processed on the very last possible day due to a wonderfully understanding general manager at the Lebanon location going above and beyond to work this out and send the clinical notes and X-rays to my insurance herself. Aspen Dental's Billing and insurance department is unacceptable and despite the GM's efforts, I would not recommend getting any dental work done with this company.

I considered this to be extortion so I walked out of the office, drove to Lowe's and bought a Dremel 3000 sander for $49.00. I watched a few YouTube videos on how to make your own denture adjustments. I used the finest grade sander (just like the dental assistants use) and 1 1/2 minutes later no more sore spot. I gift wrapped the sander and I'm sure my husband will love his new father's day gift.

Another thing Aspen Dental in Midland did that really upset me is when I had my temporary dentures they called me in the back, took my dentures in back to take off the soft liner so I could get a new soft liner. Left me in a room for 45 minutes. I thought they forgot about me but a dental assistant finally came in and asked if I could go wait in the reception area because they needed the room and were short staffed. I said, "You want me to go in the crowded PUBLIC waiting room and wait without my teeth?" I said, "I'm sorry for being vain, but NO I'm not going in public without my teeth!" Aspen has very poor follow-up care with dentures and they have lost me as a customer and worse yet they lost my recommendation. But I highly recommend the Dremel 3000 for making your own denture adjustments. It saved me lots of $$$.

I dont have the free time to just come hang out at Aspen Dental. Fix your flawed plate and let me not be inconvenienced for two weeks with no top plate. Wasnt the 6500 dollars good American dollars. It's good that my medication keeps me calm or it could have gotten ugly when the office manager thought it was ok to treat me like a was some charity case. I'm a veteran, we do dumb ** all the time and claim ptsd, but you dont have to worry about me ever ever again. I will take my good 100% insurance money elsewhere. Aspen has gotten big headed and lost touch with reality. Reality is people want to be treated well, especially when you sold them some flawed product. Middletown NY Aspen is the worst for dental plates, buyer beware.

Complained to their corporate who told them to settle this and they called me. They would happily do the cap for 800 dollars BUT they would HAVE to clean my teeth at $395... So we are jacked back up again!! It seems to be about having to spend a certain amount no matter what!! They wouldn't let me out of the cleaning and just do the cap... must be a 1k minimum... I figured up their 14000 cost and for what they charge for extraction. I could have every tooth in my head pulled and get dentures cheaper!!! They are gougers pure and simple preying on people.

Aspen Dental as a corporation looking to make big money. Why hurting people that can afford their elite dentures or whatever they want to call on. Mine have gaps and cracks and everything else. The top is so rough that it actually makes the roof of my mouth sore. They say your Gum's 1st to get hard. After a while I can't even leave mine in long enough for that to happen. If I had of known they were going to do such a bad job and not fix it I would have paid extra money to go elsewhere. And had I would of known this would happen I would have kept my Original Teeth and Lived with the pain. I advise anybody just because Aspen Dental makes it convenient please take it very serious because we've had no social life since I've had my teeth Removed and replaced with dentures. As I said I would of just continued Suffering because I have no life now. :(

Yes I am busy and not always checking emails constantly. Never had any problems ever with keeping correct medical appointments. The right hand doesn't know what the left hand is doing in this office. I question the practice now and am considering a different dentist. I've had cancer and never mixed up any appointments - there were several. They should stick with voice mail. Written appointment cards or text notifications and all should be the same time. Waste of Time.

Can't even eat, and then they gave her liquid ** (can't take it on empty stomach or you get sick and she can't eat) so if she throws up she dies, because jaw wired shut. Wow what a nightmare. Someone add me to any lawsuit... We are currently looking for one of our own... What a nightmare for a parent and a kid to go through. You can't make this kind of nightmare up.

I was sent to the teeth laboratory 2 times to attempt to get my front tooth a match. (My time and gas) It has not been a match and the dentist forced it on when too wide and too light and I related please do not as too wide and not feeling right. He put permanent glue on anyway and sent me away stating he'll see about it next week. WHAT? I have a lisp now! I called customer service the very next working day 5/30/17 and since that day a complete run around. The office manager at this office called me after about 5 messages and was nasty, rude, accusatory and tells me, "You are a very forward person." YES when you are rude to me and screw up my teeth.

She also says I am not a match for them and she canceled all appointments claiming "only aesthetics". She also canceled my date for oral surgery and she screamed at me as well as being nasty and demeaning. I called their customer satisfaction, what a joke. No response. I am left in a mess and it is very deliberate as they run their offices like a used car lot and the dentist goes from chair to chair with no care, compassion and little skills. They need to get their lying commercials off the TV.

Also, to set the appointment I needed to give them a $250 deposit! I've never had a dentist ask for a deposit to set an appointment. Aspen is a big rip off... They are in the business of money making and as I see it they are nothing more than scam artists. I went to another dentist, was told that I do not need periodontal treatments and I only need to pay $800 to take care of my root canal. That's a big difference from $10,000. I would never suggest anyone go to Aspen. There are a lot of honest and caring dentists out there and unfortunately Aspen is not one of them.

I called back and spoke with the manager and ask for a refund on the work that wasn't finish. Basically the dentures and partial. She told me it wasn't up to me but the doctor had to decide if I could be refunded. I haven't walked back in the place. As soon as I get the credit card from the 2000.00 dollar overcharge, I plan to use it to go and have them made elsewhere. In the meantime, I'm in constant discomfort. Buyer beware. This place is a rip off.

When I returned at the time of my appt. I was told that I would have to wait another day because of the fax that I had to get from my Cardiologist, and that the price would be doubled because they would have to monitor my vital signs during the time I was in the chair. This place is JUST A MONEY PIT THAT IS A RIPOFF!!! THEY DON'T CARE ABOUT YOU, ONLY WHAT THEY CAN RIP YOU OFF FOR. If you care about your teeth, don't go to Aspen Dental, the worst!!!!

Furthermore, they were insistent that I fill these cavities as soon as possible. I insisted that I did not want to fill the cavities without a second opinion from my regular dentist, and the Aspen dentist offered to have his colleague in the other room confirm his diagnosis. Unfortunately, he seemed to lack a basic understanding of what a second opinion is. I refused and insisted we only discuss the implant crowns, which he did after pressuring me further. I eventually left the office after seeing their billing specialist. She charged me for the consultation, which cost $139 as she insisted my insurance wouldn't cover it. She also promised me a quote for the implant crowns a little later. Later that afternoon, she called with the quote, and it was over $4,000. She stated that my insurance did not cover any of the crowns.

At this point, I was very suspicious and decided to get a second opinion at First Advantage Dental. The initial consultation with First Advantage cost $6.40. It turns out my insurance did cover it. The implant crowns at First Advantage cost $570.40. It turns out my insurance covered those too. Without insurance at First Advantage, the crowns would have been around $2,800. As for those 10 cavities, they were nowhere to be found. Needless to say, I decided to go with First Advantage over Aspen.

Somehow, Aspen managed to code and bill the procedure, so that it would be more expensive for me and would not be covered by insurance. They showed far more concern for their bottom line than what would be best for me. The numbers don't lie. With or without insurance, First Advantage was significantly cheaper and had better care to boot. Yes, I had to wait a bit longer, but two months without some of my favorite foods is far better than a lifetime of dental problems. Before you decide to go with Aspen, please get a second opinion.

When I made the complaint a few other of the employees came to ask what was going on. I did not make a scene but they escalated the situation. Then they said that if I was to be paying privately (or not going through insurance) then I would be able to have a better care. This truly wasn't the way to treat a patient. I felt that I was discriminated due to the insurance I have. I make this report to say that I will never go there again.

I am 67 years old and my past two dentists I had in my lifetime have retired but they were excellent. I am very dissatisfied and feel everyone needs to beware of the practices going on at that office. When you go in for an appointment, they think you are a new patient and are clueless to the patients they had before or why you are there. I went in to try and get the replacement upper to fit so I could wear it and they were going to start work on lower teeth that I did not want done until I get verification that I have the coverage as this is what they should be doing and are not doing. They do not care what they charge their patients.

What I'm understanding is if we can use ultraviolet light in a chicken factory to kill bacteria what's the problem with using that in a hospital or a dentistry setting. I know have to go through the aggravation of a heart valve transplant and it's very bad considering that the disease has been in my body for a year-and-a-half. I've read many things on Aspen Dental. I wish I would have read them before I went there. I don't understand how they are operating when it seems like 70% of their patients come out with something that they're not expecting.

I think places that are fly by night denture shops should be shut down totally. It should only be done in an oral surgeon office or an operating room. There is no excuse for this many people to have suffered and believe me I have suffered and it has cost me many things from financial to my family and my life so please if you're reading this take into consideration what I'm saying and do some research because a year-and-a-half in your life is a long time to waste!!! And this is all still barring that I can successfully overcome this and not wind up dead because of it. It has really ruined my life in many ways.

I asked the dentist at what point does one just give up on saving the tooth and go for a non-decaying option, especially since my dry mouth was going to continue to affect my dental condition. He just said all teeth are worth saving. I guess so, if that is how you make your money. I was impressed with the professional personnel of the operation despite my suspicions that some work might not be necessary. I thought I'd just get the work done that I felt was most important. But you can't do that with Aspen Dental! They whisked me into the office of their financial manager who informed me that nothing could be done until I had the periodontal work done at cost of $2500! She gave me the excuse that because they had done the exam and knew of my gum problems, it would be illegal to proceed in any other way. Well, I wasn't having it and I left.

This experience was so out of the ordinary and seemed so unfair that I sat down and wrote to the dentist himself to make sure that he knew what the business end of the operation was doing. In the meantime, I checked with Consumer Affairs and found out that this is their practice and my suspicions were well founded. It appears from the evidence that Aspen is more in the business of finance than of dentistry. My personal policy is never to owe money, so I was not one to be enticed by the offer of their credit. I feel sorry for those who were or will be bamboozled by this shifty operation! Post Note: I've gone to another dentist and discovered that my necessary dental work will cost less than a third of what they wanted to charge me.

When I called to make yet another appointment they acted as if I didn't know what I was talking about. I had to tell them I have worn Dentures for 20 years and these do not fit! I wish I had gone somewhere else. I'm sure the money back guarantee isn't real either. I would not recommend anyone needing new dentures to go here. Don't like having to get so frustrated that I get angry with them.

The veneers were to be a Graduation gift for my 18 year old son, who has perfectly healthy teeth but was in need of his perfect smile. The request was for 6 upper veneers. When sitting down in the office with the office manager, she informed me that the cost would be over $15,000. WHAT!!! That was all that I could say! They were quoting 12 veneers and replacement for a crown which was only 2 years old on a back molar. The manager then said, "Let me see if I can find you any discounts." She got it down to $11,000. Then I asked, "What exactly was the amount for the veneers?" This was when I found out that they were quoting 12 veneers instead of 6.

After the final quote of $5800 I told the manager that Bright Smile Dental had quoted $4200 for the same work, so I would prefer to work with my dentist. "Are we not entitled to a second opinion when it comes to dental work?" She then told me that typically there was not a charge for a consultation but she was going to charge me. Quite honestly, I did not expect a free consultation and was willing to pay. Not a problem. I then said that I have had many consultations in the past, and could not understand why my son needed a 1 hour exam before even speaking to the dentist. I asked for a consultation, not an exam." She immediately said, "Good day. I will not discuss this with you and there will not be a charge." I told her that she was rude and left. This company needs to re-exam the entire new patient process. They just wasted over an hour of their time and mine.

Then one day it hit me like a ton of bricks. I came across my previous dentures and laid them all out, side by side. As mentioned before the Aspen Dentures are not of the quality I paid for, but next to my old dentures they look like something a 10 year old made. Here is the clincher each arch is missing 2 teeth. That's right: Each arch is supposed to have 14 teeth. Mine only have 12 teeth per arch. Imagine my unhappiness. Now I also had my answer why my mouth started to look more and more like a petrified prune even with the dentures in.

3 Weeks ago I went to Aspen Concord, NH to discuss the situation and request copies of my treatment plan, etc.. I was told the paperwork was no longer in Concord as it had been shipped to the corporate office in Syracuse, due to inactivity. I asked how they justified this since my dentures have a 7 year warranty, implying that I should be carried as an active patient until the full 7 years elapsed. I was told by the office manager that the reason for the "missing" teeth was that they were unable to fit 14 teeth per arch because my gums were too small. I almost choked on the dentures laughing. So I asked the lady: I still have my old dentures (and yes, they still fit) how it was possible that in less than 1 month my gums shrunk to that extreme to warrant a reduction of 2 teeth per arch. I still have all my dentures and are willing to take this where it leads me.

I just called Aspen Concord 4/24/2017 to see if my records have arrived yet, and was told corporate (Syracuse, NY) has not send them yet. It will take a bit because they have to dig through all kinds of boxes. I don't know what will come of this, but being retired (68) and out of my money, I do have lots of time and a decent car. I am willing to blow $300.00 to $400.00 for a couple of magnetic signs, advertising Aspen's unparalleled quality of services, products, and prices and/or lack thereof. Parking my car in their parking lot 1 day per week = 4 days (Same owner has 4 locations in NH). That plus riding around and going to various sports activities should get the word out. America the Beautiful. Freedom of speech for all. Best wishes to all of you.

I consider this the typical bait and switch scheme. They told me my responsibility was $92.40 which I paid and then after completing the procedure I'm billed another $455.60 for three small cavities. If I was told I was not in network, I would have had the procedure done by a dentist who was in network but then Aspen would have lost money. Scammers, thieves. That is what Aspen Dental is.

I suggested Aspen to my Son because of their inviting advertisements and promises of discount dentistry. His initial evaluation was nearly two hours after a 30 minute wait in the lobby. I had all kinds of questions when he was finished and he appeared visibly very irritated and confused. I asked him what they did and his reply was, a brief oral exam, X-rays and the rest was a sales pitch. He wanted nothing to do with Aspen and I thought a cancellation would end this experience. No, no, no and no it did not! My Son signed what he firmly believed was a Treatment Plan and not a loan agreement.

One of Aspen's tactics is the vague/no communication customer service approach, which is something you can read in hundreds of the negative reviews posted online. How vague you ask? Of the more then a dozen phone calls I made over a two week period, I have yet to receive a single return phone call from Aspen. The receptionist would offer responses like "ok" or "you need to talk to the Business Manager." I was never able a speak directly via the telephone to the Aspen Business Manager. I physically had to go to his office to speak to the Business Manager, which was to come later. After we got home from the appointment, I called to cancel the follow-up procedures and the receptionist response was "ok".

A week after the appointment a loan agreement arrives in the mail, BP is beginning to climb and every fiber of my very being begins to tighten and throb like a bad physical injury. I called Aspen immediately getting more vague responses and told "the Business Manager will call you back." You know by now the Business Manager never called me back and this scenario was to go on a dozen more times to no avail. A quote to do the work he needed from a local provider was a little more than half of what Aspen charged for the evaluation. The evaluation does not include any work done, not even a cleaning. We also intended to pay for the appointment upon satisfaction of work completed, not to apply got a loan.

I want to apologize to all that were involved in my last visit to Aspen. Their complete lack of communication and vague responses given when they choose to respond are nothing short of frustrating. I am sincerely sorry for my behavior, but it never would have reached this level if they would have communicated. If this does not define predatory lending, I not sure to what depths of depravity you would need descend to qualify beyond this debacle. Leaving irritated I was stopped by a customer coming into Aspen to complain about ill fitting dentures that upon several visits has yet to get satisfaction. Her only comment was "big mistake". Leaving Aspen I needed to pick up something at Menards and the cashier asked how I was, my reply was Aspen Dental. The cashier rolled her eyes and said she went to Aspen and the work they did needed to be fixed correctly by another provider - her reply was "big mistake".

Hearing stories of dissatisfaction regarding Aspen from the next two people I encountered, seems to me like a mathematical impossibility. Frankly, I am embarrassed about my escalated behavior, but this confrontation could have been averted by simply communication. There are thousands of negative reviews online. Aspen was also featured on the PBS series Frontline and to make it on Frontline, it has to be controversial.

Corporate dentistry puts profits before patient care and way before patient care. You have heard the term "pay to play" a lot lately in regards to politics. At Aspen there no such thing as a free toothbrush. In fact, Aspen overly charges for the menial and procedures are way beyond your local provider. While I was writing this I took a phone call and mentioned to this person that I was penning an editorial. He went on to tell me how the receptionist checking her mother in for a medical appointment was on the other line speaking to an attorney filing fraud charges against Aspen. How is that even possible and that really makes you wonder how and why...

A few weeks later I went to another dentist who used the same xrays and where they told me I only had 4 cavities and there was no need for a root canal. Of course I still needed my wisdom teeth removed which I only paid about $1000 for. After this trip to the dentist I had an estimated bill of about $1500. The most expensive being the wisdom teeth and the other $500 being my surface fillings. Needless to say. NEVER GO TO ASPEN DENTAL!!! They will scam you and take your money and not even do what you signed up for.

Guess what? Only Aspen covers the warranty on these, it's not transferrable. So I said I wanted my money back. I have eleven thousand dollars invested here. Quote from my dentist, "not going to happen"! There are so many things wrong with this place! From incompetent care, never being on schedule, and refusing to honor their own guarantee. Aspen Dental in Auburn, Massachusetts could not be worse! The same doctor owns the office in Worcester too, so you can't really transfer locally!

I want my money back immediately! I will never deal with these people again. My only recourse was to give them the dentures back. They did not offer a price reduction if I agreed to several adjustments. They didn't even offer to remake them. The Better Business Bureau should be involved with this business. I am a senior citizen. The dentist wasn't friendly nor was the account manager.

I got a call earlier this year from Aspen Dental asking for my son's Medicaid card number so they could bill Medicaid. I told them that I don't have that for him anymore. This Dental company appears to be scamming people upfront in order to get money. Add me to any class action lawsuit that you all have or may have against Aspen Dental. Something is not right. I'm on my way to the Medicaid office now to report them. Thanks. The best way to reach me is by email until I get a new personal phone number.

When I got to the appointment, the hygienist told me it would be another $120. I told her I was not paying any more money and was told this visit was included. She told me they billed me wrong and that she would do it as a courtesy but could get into trouble if they found out. I am really having a hard time believing her. I can't help but wonder if they set their own prices. She told me I needed to come back in another 4 months and it would cost at least $120 for that visit. First of all, I don't appreciate being scolded. Second of all, their prices shouldn't increase with every visit. If they messed up on their billing, that is their issue not mine. It took her 15 minutes to clean my teeth. For $120? Seriously? I plan to never set foot in that place again.

At my next scheduled cleaning, I decided to drive to an hour south to a dentist that promotes Mini Dental Implants. I have several lower rear teeth missing and wanted to see about implants, so I can chew. During the initial free consult, the dentist asked if I was having any other issues. I mentioned the above, so he took a look at the x rays and said the filling was pretty shallow. he got out the light and mirror and found that the back of the tooth was fractured in 3 places and one of them looked severe. After several attempts, over a couple months, to repair/save the tooth, it became infected (twice) and I had it extracted. I feel that had Aspen found the fracture 6-9 months sooner - I may not have lost the tooth.

It amazes me how such a horrible corporation can have such growth. Patients responses are the same across the country. Now get this people... One of their middle managers told me that they were attempting to acquire several medical practices across the North East. Wow! Thats brilliant, get even more people to hate you. Only in America can you staff a medical practice with morons and employ even bigger morons to oversee operations and be so successful. Oh btw... Compliance standards are much less lenient on medical practices vs. dental.

As many times as I've been in there for this One Thing, they still get confused as to what they're trying to have made for me. There is no accountability at the Tallahassee practice. No one there (with the exception of their new dentist) seems concerned about solving their problems in providing the One Thing the company advertises on TV- dentures and partials. So far, I've had to take off a total of 7 hours from my job to get this one thing from Aspen Dental. And it's not over Yet.

They advertise you can walk in and that is not true at this location. It took three weeks to even get in. Never again. When I had went for my appointment 4 hour wait and nothing was done. Wanted to send me to a dentist downtown Sandusky to do a root canal. Then did no service to me. But office manager showed me 4000 of work needed. I was like "I came here to have a broken tooth removed." Went to dentist in Toledo who pulled two teeth. Stated that one was broke to the gum almost and would not be worth saving. Aspen Dental had it down for a crown.

To me it was almost like bait and switch and I know I was only told I might have to use a little dental cream of sorts to hold them in. I carry Polident with me in my purse and gym bag, it's bad when you can't bite a banana and chose the place you eat by what soft you can get there. I don't think the one side of the bottom teeth are all they way down on my gums because food goes up under them. I was charged $6000.00. They gave me a loan called Care Credit which I am still paying for and both sets of the teeth are worthless. Money back guarantee would be fine. Give my money back, I will give both pair teeth back and go find a real dentist.

I saw which way this was going as they had me sign a paper saying that they can halt services at any time if you do not agree to their demands for treatments. Now, I have a regular dentist whom I visit regularly so only wanted their much touted dentures. They lied to me on the phone hoping that when I got there I would fold. To me it is like a wig specialist requiring an MRI to get a wig. I mean, how dangerous is it to bite down on a tray full of goo for denture impression. I left that place in a hurry and did not look back as I did not wish to get on an expensive ride I could not get off from. I will heed better in the future companies with such poor ratings and steer clear. BIG WASTE OF TIME.

However, this is where the "Doctor Care" ends and the deceitful manipulation begins... they whisked him out of the Dentist chair to the Financing Office to run his credit and "approve" him for a list of unnecessary procedures. They talked him into a list of unnecessary work including Flouride Treatments (which are only fine on children). He did question one procedure that was just an old filling that had partially came out. They had him down for a crown procedure. He asked about it and they said "oh yes we can just replace the filling and do not need to do a Crown". Turns out they do not take any insurance. If they do they find procedures necessary to finance. I asked to see his paperwork. The interest rate was 27.24 percent. In small print was the amount of 900.00 and some odd dollars that had to be paid upfront for all of this unnecessary work to be done.

All he really needed was the tooth taken care of. But in the course of the gust they talked him into all of this unnecessary work that DID NOT need to be done. He lives on a fixed income with his job. He cannot afford all this extra expense. He was able to cancel the financing and upcoming appointment. I then called them and told them they took advantage of him and how do they live with themselves. I talked to the Office Manager that barely spoke English. Bad, bad, bad experience. They should be put out of business. They are CROOKS. Luckily my friend was able to cancel. But reading all other stories some people were not so lucky. Please do your homework before visiting one of these scam offices. There are reputable Dentists out there that take payments for necessary work that one may need.

I just received another bill and when I called today, Ashley would not speak to me but said that she never said that. I asked for a recording of the call, but according to them, they are not recorded. I was never told my insurance would be used for the sealants and that the cost of the sealants was dependent on my insurance company. I have a detailed bill which has the sealants as 29 per tooth which I paid before the work was done and after the fact, they are now saying it is over 50 per tooth. I never would have agreed to over $400 worth of dental work when I don't even get cavities.

This entire experience is a scam. They had time to verify my insurance benefits or tell me to, did not tell me that they were using my insurance for the sealants, or what the cost would be if it was not covered. They could come back and say each sealant is now $100, and say I owe the difference because I have no way of knowing otherwise as none of this was on my estimate or initial bill.

Ashley also lied about coving the difference. Aspen's recording says that you are never surprised by your bill because they give you the detailed estimate in advance. That is not the case at all and they lie about who their office managers are. Ashley was going to put me in touch with the office manager when she refused to help me, but I guess he/she didn't want to take the call so they said they'd resubmit the claim and cover the difference. Now when I call back, she is the office manager but let someone else deal with me and said she never said they'd cover the remaining balance.

I went back to have them complete the job again. Two hrs later they got my family and told them I was ready to go but they didn't put cement in which is what they were to do the last time. The reason this time was they said they couldn't get the 4 unit crown out to put the cement in. I had to be sedated every time because I'm scared of dentistry work. ASPEN DENTAL NEVER called to check on me after procedure. I have a 4 unit crown now that they didn't finish job and I have lots of pain and suffering. I now have to go find a new place to redo the work or finish the job.

Aspen Dental sent me a bill after paying them $3659.76 for the last two visits that I guess I got sedated for nothing but my nerves for $1261.04 and turned it over to collection agent. I filed with B.B.B. complained and found out Aspen Dental is not associated with them. Total charge for job not done is $4,920.80 how many dentures can you get with that kind of money and I just had one tooth pulled and a 4 unit crown. That is a scam. They are a rip off and keep you coming back when not needed it and charge arm and leg for nothing and job not completed. HOW ARE THEY STILL ABLE TO BE IN BUSINESS?? This is not right. They should make it right. Help.

1 year later my husband went to same oral surgeon to ask him what spot was because it was really hurting now. The oral surgeon did a biopsy and this spot he asked Aspen Dental dentist about was larger, hurting more and causing jaw pain, this turned out to be cancer. My husband just went through 3 surgeries for cancer in 10 days thanks to Aspen Dental. They thought they had it all but find out it has spread. Can't get attorney to take case against them. Says they are a big corporation and would have to have more proof this caused the cancer. Well duh it is the same spot my husband asked them about to start with. So BEWARE OF ASPEN DENTAL - a lady was leaving the day we were waiting to be seen and when she left she was in tears and said if we were smart we would leave now. Should have listened to her. I may lose my husband now.

The other complaint is they charged me a co-pay when I didn't have a co-pay and they didn't bill my insurance company which is Liberty Insurance and charged me $119.00 and refused to see me unless I paid. Since I had went through so much to get this appointment I was forced to pay. It was a blessing I had a credit card with me. I filed a complaint with my insurance company because they are in violation for collecting money that is not due. I am still waiting on a refund even after Aspen got paid twice once from me and then my insurance company. I will never go to another Aspen Dentist. I hope they are exposed.

My insurance contact called me back to say that Aspen said they wouldn't send out anymore bills until it was resolved - not true! I had to call my insurance people again because my account is in collections now! Really!! I called the collections company, they just asked for the money - refused to check into the matter. (I was so livid that I insisted that we conference call while he tried to reach someone.) FINALLY he reached someone by making a different selection on the calling system. WE WERE TRANSFERRED 4 TIMES at the Aspen Dental Corporate Offices!

Not only am I upset about the billing, but I was trying to purchase a home and found out that I was turned over to collections for a billing that never should've existed! This took points off my credit, of course made a derogatory mark on my credit. On this final call, Aspen confirms a billing address, which was incorrect, then my carrier states that because this bill is so old that it will likely be denied. The customer service billing person there said she would just update the bill by ledger for $19 paid. I insisted on getting a copy of this with Aspen's letterhead - sent to me by email. I had to a dispute this with all 3 bureaus, put my home aspirations on hold to get my points back and/or up and get this off my credit.

A few days before my scheduled appointment they call me to tell me they needed to reschedule for the following month. Needless to say I was irate and demanded to be seen, so they made an appointment for another location. When I arrived I was extremely nervous and the receptionist told me that if my blood pressure was too high they wouldn't see me. She told me they ran my insurance and what I owed so I paid the difference with my Health Savings Account. Finally I was called back to a room and sat for 15 minutes, waiting. The doctor came in, never introducing himself but instead said, "You're not going to get a root canal?" I said, "no". He followed up with, "So, you're going to have it pulled?" in a condescending tone and then he left the room.

When he came back he sat down, shined the light on my face and said, "You know, if you didn't have this cavity I wouldn't have to pull the tooth" and then he started to put a needle in my mouth! I totally wasn't prepared! I received the shots and he said he would be back. I sat in a room for 34 minutes when he finally came back with a nurse. He began to pull my tooth and my head was shifting back and forth because he was rocking the tooth so hard. This went on for about 7-10 minutes and then he asked the nurse for another tool. She left the room and came back with it. He proceeded to pull and rock my tooth (all the while my head was rocking back and forth still). For what seemed like an hour went by but was really 10 minutes it finally came out. He gave the tooth to the nurse and walked out of the room. I was sweating and shaking, the nurse talked to me until I calmed down a bit. Then she brought me out to the reception area.

The receptionist was so involved in her conversations with her coworkers I had to sit in front of her and wait until she was done talking about all of their lunches and when she would be back at this particular location to see all of them again. Then she looked at me and said, "because the doctor had to use unexpected instruments there are additional charges." I said, "Are you going to run it through my insurance first?". She laughed, "It's only $7. You can pay that!".

So I gave her my credit card, she ran it through, gave me my receipt and said, "Have a nice day." I then had to ask if there was a follow-up appointment, she said "no". And then I asked about the gauze in my mouth, when I should change it and how often. She replied, "Change it every 20 minutes until you don't see anymore blood" then she turned her back to me and proceeded to talk to her coworkers. I was FLOORED! I will never go back to Aspen Dental and if I hear anyone bring up this dentistry I will advise them to go elsewhere and explain why. I have never had an experience like this before, it was horrible!!!

Original Review: Jan. 14, 2017

Despite paying cash every visit I kept receiving bills and every time I took the bill to Aspen I was told it was corrected. BUT AFTER 2 YEARS IT'S STILL ON MY CREDIT REPORT... WHICH I NEVER OWED. THEY ARE A HORRIBLE COMPANY. There are other clinics. Go to them. DON'T GO TO ASPEN.

Finally, the weirdo comes back, does not tell me her name, and goes, "K, what's bothering your teeth?" I said, "Um... Nothing? I want a check up." She goes, "oh," and looks away and looks at my xrays. She then turns around and says, "K, you need 3 fillings..." I'm like, "OKAY??" So she then showed me where the cavities were and said, "Any questions?... Have a good day," and she walked away. WTF? So I then went to the office manager to find out a price and I kid you people not... I almost bursted out laughing when I heard the price. She starts off with "Any questions?" I said, "Yep, how much?" "1,200.00 for 3 FILLINGS." I said, "Nope, no more questions." I want my xrays so I can take them to my local dentist. Took my xrays and off I RAN. SCAM... WEIRDO EMPLOYEES... and UNPROFESSIONAL. Do not waste your time people!!!

I was only 39 At the time. I was so upset I started to cry. The dentist hightailed it out of there with a word of comfort or a backwards glance. The finance girl took over and actually asked me what my credit limit on my card was! That was such a red flag that I said I had to process the thought of losing all my teeth and I left. I went to a new dentist a few weeks later and long story a little bit shorter, now about 3 years later I still have all my own teeth, my gums are healthy and my teeth are solid... and getting better with each visit. Do yourself a favor and run, don't walk, to a real dentist.

I guess I'm going to have to end up going to another dentist and repay for a new set of dentures that are not made to break. Save yourselves some time and money and do some research and find a dentist who actually cares about your teeth and the quality of what's made. Not someone who wants to get as much money from you as possible.

First off my account was paid in FULL and the account is closed. At this point I wanted my money back even more. Told me I had to wait and get adjustments and liners. No my gums and jaw bone have been eroded. I AM SO READY TO TAKE THIS UP WITH THE ATTORNEY GENERAL IN TENNESSEE. THIS HAS GONE FAR ENOUGH! These horribly fitting dentures swell my gums badly and cause me to gag because they are not lined properly. I'm not paying the money I paid for them. They are just horrible. The bottom denture is longer on one side and I gag. Seriously I would rather have no teeth than have all this pain.

My second visit was slightly better. But what I didn't know was that on nearly every visit, I would be seeing a NEW dentist. In other words, no continuity of care. A plan of care was made, and I needed teeth pulled and upper and lower partials made. The cost would be approx $9000. Okay, I agreed, since my insurance hadn't given me any other choices. The teeth were pulled, and after some time, casts were made of my mouth for the partials. Getting the upper partials took almost a year! And right from the start, they were quite uncomfortable and food collected underneath them whenever I ate. I was told they did fit and that it was MY fault food collected underneath. HUH? Eventually they agreed to re-make them.

The second set had exactly the same problems, and I told the latest dentist this. She poo-poo'ed me, saying it was somehow MY fault they didn't feel right. She kept saying that they did fit. The lower partials finally came and lo and behold, the same problem, but worse. Every time I talked or chewed, they fell out! When I spoke to yet another new dentist, I was told that it was somehow MY fault, because she claimed I didn't always wear them. How could I? They kept falling out! After another length of time, Aspen agreed to remake them. That took months. When they finally arrived, I was horrified to see that they had NOT filled the gap where a missing tooth used to be! When I pointed this out, I was told, again, that it was all my fault, because I hadn't worn the original partial and my teeth had moved, narrowing the gap "too much" to fill. HUH? They refused to remake them.

By now, I was totally fed up with Aspen Dental. Yet, I continued to make those monthly payments as originally agreed. The original manager quit and a new one came in. On my next visit (for cleaning) I was ushered into her office and told that if I didn't start making larger payments, they would send me through collections! I explained to her what the first manager had said. I was told that it was MY fault because I didn't get it in writing! I told her that I could not afford larger payments, and $35 a month was what they were going to get. Sure enough, they put me through collections despite a long history of regular payments.

I finally contacted my insurance company to complain. Originally, they weren't sympathetic. But after several conversations, they apparently reviewed my file and finally noticed that we had been greatly overcharged. I was told they no longer refer patients to Aspen. And gave me the name of a private dentist with a decent reputation. What I have learned from all this is that if you care about your money and your teeth, DO NOT go to a chain dentist. I liken Aspen to being the McDonald's of dentistry. Poor quality, poor standards of health, and in general bad for you. Plus you will pay entirely too much...

After almost 4 months of work 15 teeth extracted, 4 times in a hotel, food & clothing costs due to their mistakes & all they wanted to refund was just the costs of the dentures & still charge me more money. Then when I asked for my refund under the no questions asked they wanted to ask me a ton of questions. I do not recommend anyone go here no matter what. They are over priced & can't do the job, they are unprofessional & lack customer skills especially the oral surgeon Dr. **. He & his staff are total **. They are rude, rough, & act stupid blaming everyone else instead of accepting the blame & trying to fix it.

The next in line is a Mr. ** & he outright lied to me, & then let's not forget Alicia, oh sweet stupid Alicia. She is so sweet the syrup drips from her mouth. I can't believe a thing this staff tells me. I am still waiting for the copy of my file & I have filled out all the paperwork necessary but have still not sent it but oh yea they want their dentures back like they are going to put them to use in someone else's set, I would not expect anything less. Oh by the way I am a veteran & have not received any type of assistance from ASPEN even though they advertise how they help VETERANS... NOT..... I am reporting to board of health & the BBB and any other organizations.

They absolutely refused, and offered me a painkiller instead! I was told that the prescription I was given should have cleared up any infection I may have had and that there was no way I still had one. I pleaded with them to reconsider since I was afraid that when I came in for my appointment, they would see the infection and swelling and then refuse to do any work. I was told to go see my family dr! WHAT?? My family dr is not a dentist! I was then told by the dental assistant that I didn't have her degree and that I wasn't nearly as smart as she was.

They then canceled my appointment and told me that they couldn't have me as a patient if I didn't agree with their advice. I finally was able to reach my dentist and he immediately called me in a more powerful antibiotic and advised me that the one I had been given wouldn't have taken care of the infection. If these people aren't even smart enough to prescribe the correct antibiotics, I sure don't want them working on my teeth!!! STAY AWAY FROM ASPEN DENTAL!!