Aspen Dental Reviews

Paid $6000 for upper extractions and plate also bottom partial. They left a tooth in on the top and I didn't know until the swelling went down two weeks later. That's why my teeth were not fitting and they didn't believe me just thought I was being picky or difficult. Then tried to remove the tooth that would not numb because it was abscessed. Worst pain EVER. Finance lady agreed to compensation of the anesthesia as I am now going to have the fear of having removed while awake. Went back to get my bottom partial and it didn't fit yet they insisted that it did. Was literally attacked (verbally) by the finance lady who insisted that I told her I was going somewhere else to have the tooth removed.

My husband went to this dentist in St Clair and well let's just say the management lady was DISGUSTING. He sat waiting for about an hour for the man to look and then we went to see the pricing. The lady gave all types of things that was supposedly wrong, had the nerve to say the dentures are cheap. Well I don't know what's cheap because 1,399 for each is not cheap. We ask how much to remove teeth she said 2000. I told her another dentist place offer cheaper. She got mad and said for me not to yell at her. I will never recommend this place. They are scammers and unprofessional. In my case you're not white, you're not right.

Part of a filling came out so I went to Aspen Dental in St. Clair, PA yesterday, 8/20/15. X-Ray Tech. was very pleasant. Was taken back to an office (cubicle) and sat for over an hour and 45 minutes til the dentist came in. He left and I didn't see anyone for another 15 minutes. By this time my Restless Leg Syndrome has kicked in and I was pacing in the cubicle. The "cleaning girl" told me I have gingivitis and I'd have to have all kinds of procedure before the dentist would fix my tooth. By now, I was so tired (I have MS) that I just wanted to leave. General Manager said I had to give $200.00 upfront before I could have the special cleaning done so I could have the dentist fix my tooth that needs a filling. I even had 1st time patient coupons to use. I'm on Disability with no dental insurance but my brain works fine. I will NEVER go back even though my tooth HURTS. I consider Aspen Dental a SCAM.

I went there for dental work and when the dentist was NOT able to do the work right I asked for a refund to my financing and they are keeping $488.00 for a Perio SRP 1-3 Teeth, Quad for six teeth and a Stannous Rinse, and a Oral Cancer Screening that was never discussed or agreed by me. The office manager just added these charges in with the other work that was suppose to be completed. Now they are keeping $488.00 of my financing. They do all the paper work on the computer and then have you sign electronically on a pad so you don't see what they're charging you for and know that there's no way anyone can read the charges in the dental codes.

DO NOT USE THEM! 1st visit the female dentist repaired a chip in my front tooth by shaving it off and making it look like a triangle - WORSE than when I came in and in the wrong color. 2nd visit they gave me dentures which I am unhappy with. When I attempted to use their published Money Back Guarantee they refused to give my money back!!!

Went in for new dentures. They originally said that I would never not have teeth; meaning, that they would make me new dentures on the same day that my original teeth were extracted. Thank God they did not try that. I had my teeth pulled by the Veterans Administration as part of my benefits and after a 4 week period of healing, went into Aspen to start the denture process. It's been two full weeks of daily trips into Aspen to get molds made and fitted. Repeated starts and failures and tomorrow I go back for my 7th visit and they are starting all over again, and claiming that my new dentures will be done on Wednesday. I seriously doubt it but am now at the point where they are on their last chance. After tomorrow if no perfectly satisfactory dentures are fitted I am pulling out and calling a lawyer so that I can get out of this contract.

I had all of my upper teeth removed on 7-29-15. I called and left a message that I needed to come in for an adjustment to the denture. No one called back. I left an emergency message, therefore I showed up at the Douglassville office on Monday. I waited for a while and finally saw Dr. **. He looked at my gums and determined I needed to have the dentures adjusted. I waited for the tech. to return, which took some time. She made the adjustments, but the dentures still hurt my gums. I was given a prescription to numb my gums.

I went to Aspen Dental because I have no dental insurance and have not been to dentist in years. I have 8 teeth in front on top and bottom that need to be pulled. On the first visit they charged me almost 3,000 just for an extensive cleaning. Little did I know the ridiculous price that they added in for toothbrush, mouthwash, and toothpaste. They also added 7 antibiotics that were almost 200 a piece!! And this did not include the teeth that needed to be pulled. So I asked to cut the antibiotics which that lady did. So then I had a credit with the office.

Went to Aspen Dental Belmont St East Longmeadow MA. Had a dental emergency seeking pain medication (prescription) for tooth that deteriorated. Tooth had to be extracted and would need surgery when done. Lacked employment and dental insurance at time and advised could not create a bill. Receptionist said X rays free and set up followup one month later with orthodontist. I cancelled before appointment. Visit was waived and I paid what I was asked to pay at visit. Paid $150.00 for pain medication at pharmacy.

I have been going to same dentist for over 20 years in Ohio. I regularly go for my 6 month check-ups and I have pretty good oral hygiene. My wife and I recently moved from Ohio to St. Petersburg, FL and needed to find a new dentist. Aspen Dental was right around the corner so I thought why not give them a try, it's close to home right? I was due for my bi-annual check-up so I went in. After the hygienist and dentist finished with X-rays and probing, they came back to me and told me that I had severe gum damage, that I had major bone loss and that I needed emergency deep-cleaning and that they could not even by law do a traditional teeth cleaning because it was so bad???

My wisdom tooth was hurting me. Call Aspen Dental, get appointment the same day. After pull my wisdom tooth, he say I can go!! I ask the dentist for some painkiller and antibiotic. He tell me I do not need it!! He tell me to get over-the-counter painkiller. Five days later, I start feeling bad pains so I call and let them know I was feeling pain. Reception told me she was going to speak to the dentist and call me back, this was about 8:30 AM. Never get a call back, so I call back at 4:30 pm and ask why I did not get a call back. They have no clue what I was talking about. So I explain myself to the person on the other line, she said she was going to speak to the dentist and call me back.

The receptionist at the Aspen dental office in Murfreesboro, TN is very rude and ignorant. One of the young ladies in the back who does the x-rays and assist the dentist is very rude and rolls her eyes back in her head if you wish to change a procedure that they require you to pay for well in advance of treatment. I was scheduled to have treatment with Dr. ** and had been treating with her, however, on the day of my extractions, which I was not numb for, they had a substitute dentist and did not advise of this change when I spoke with the receptionist the morning before I arrived. I called that morning and ask to speak with Dr. ** and Kalia, the receptionist told me she would not be in until 9:00 and she would call me back with the answer to my questions once she came in.

Went to Aspen Dental in West York, PA for a tooth filling for one of my premolars. The Dr did the filling and after the numbness went away it felt strange and was sensitive to pressure when I ate. Went back next day had to make an appointment. Did x-rays and trimmed the filling down. It felt better. After about two months of having it done it fell out while eating a bagel. Had to struggle with them to get an appointment to get it redone. A different dr did it this time and said "you won't have a problem with it this time that's not falling out."

After two years of waiting and going back and forth with insurance about a implant that they want to charge me 6k, I found out my insurance quotes me half the price. It's a super long story, but I highly suggest no one goes here. Their unwillingness to help and eager to make a dollar is very discouraging and unsatisfactory. I will NEVER go back to them again especially after reading all the reviews. Seems like a scam to me. Good luck to those whom have no other choice. :/ ASPEN, you can SUCK IT!!

Aspen dental rip off & scams. Do not trust Aspen dental. They offer a full guarantee but when you call them on it they make excuses so they don't have to cover anything. Gave me advice which I trusted and it turned out to be the worst decision of my life - should of did my homework. They didn't even tell me the risks or fine-prints till after they screwed up and screwed me over. All they are go for is taking your money and once they have your money all down hill from there.

My fiance went to Aspen Dental today for a broken tooth that was infected. His mouth was already swollen. They took x-rays. They brought him back and a hygienist came back and messed with his mouth. Said he needed a lot done. A dentist came back and said he needed a lot of work done again while messing with his mouth that was already infected. They then told him they could fixed the cracked tooth that is cracked all the way up to his gums with a root canal. We get out of there and go talk to the lady that gives him a total and the total cost of everything he needed is 18,577. Just to get his broken tooth fixed it will cost him 7,588. Needless to say we are home now and he is running a 100.3 fever and his right side of his face is so swollen his eye is swollen shut... We went to the ER and they gave him a antibiotic and Tylenol. Needless to say don't go to Aspen Dental at all.

I had a partial made there to replace my existing one. I picked it up 2 days before leaving for a vacation. Big mistake. My gums had huge blisters on them and were bleeding. I called them to tell them what was happening to my mouth and to request a refund. And they could have the partial back. I was informed I would have to see Dr. Katie. I went in for an app. 2 days ago. Mike grinded and grinded. Did not help. I left there 2 techs both females worked with me. The first one handed me over to another tech after given minutes.

Long story. We were lied to on multiple occasions, charged for procedures that were never done (ended up getting that money back). Treated like crap. In the three years we have dealt with Aspen there has been three different District Managers (high turnover says something about the way the company is run). We could not get anyone to return calls, we went through their customer satisfaction team - got results the first time, now NOBODY will deal with us!

Aspen Dental in Grandville, Michigan - Hadn't been to a dentist for a while but because I had two bouts with an abscess that was diagnosed at an emergency room, I was given penicillin knowing a dentist needed to treat the root cause. Having just moved, money was tight so I decided to go to Aspen Dental where the exam and X-rays are free. That is true. They didn't charge me anything but they never diagnosed the real problem. All they said is that I needed a thorough cleaning that would cost $4,000. I said, "what about the two painful abscesses?" They said there is no abscess and that all I needed was to have my teeth cleaned. The only reason there wasn't any consequences is because I knew better than to go back. No way would I pay $4,000. Who do they think they are dealing with? Don't waste your time like I did. Make sure you go to a professional dentist.

The first appointment went very well - made me feel comfortable and well cared for. When it came time to actually remove my teeth everything went downhill. The dentist was nice. The nurse however was horrid. They didn't tell me half of what I needed to know about after the procedure and I couldn't work around their schedule. They refused to work around mine. I had this done in December 2014 it is now July 2015 and I still don't have my permanent plates.

For years I have been very afraid of going to the dentist. When I finally had dental insurance I went to Aspen with a slew of dental issues. I was informed that before they would begin any procedures I had to pay upfront, either with my own money or through a dental loan whose information was provided by them. UNKNOWN TO ME if I had spaced the procedures out over a few month my insurance would have covered ALMOST ALL of the procedure and I would not have had to take out the loan. If I would have had half of the procedures down and then waited 5 months for my insurance year to start over I would have only had to pay approximately $1,000 instead of having to take out a $4,000 loan (AGAIN OFFERED BY THEM).

I feel when coming into a dentist for certain problem should be fixed first not what should done. For example I had a tooth that was in pain and they pulled a tooth that wasn't even bothering me instead the problem tooth.

Was very disappointed with their services. It was so expensive and still have the same problem. They want us to go to a specialist when we pay $3000.00.

I had a flexible partial (upper) denture done by Aspen in 2007. All went fine but... in 2015 I now needed a full upper denture. So why not Aspen??? I will tell why should NOT have been done by Aspen. As I write this I am still 4 weeks away from new impression for my permanent denture... takes 6 mo of healing and shrinking, I get it. However, in the first 6 weeks my temp denture had 4 teeth break off from the denture (one time from a potato chip). Imagine that, a damned potato chip broke my very expensive tooth regardless that it was a temp and supposed to last 6 months. Now it gets even better. 4 weeks ago the denture palate splits almost in 2 from the center line of the front teeth 2/3 of the way back... and they want me to wait almost a week to be seen... UNACCEPTABLE. I scream so they see me the next day. Will update later on result of permanent one to be done mid August.

I gave Aspen Dental in Brighton MI a deposit of $1,200. They treated my gums with antibiotic (less than an hour). Invoiced Delta for $1,294. Delta reimbursed $589. I had to have the proper treatment and it cost me $1,500 out of pocket. No credit as of today.

Aspen Dental in Tonawanda New York on Niagara Falls Boulevard is located within 5 minutes from my home which is why I chose them. I had an appointment today at 4:30 p.m. I get a call at 3 p.m. an hour and a half before my appointment saying the doctor sick and will be cancelling. I not only waited an entire month for this appointment, but this is the second time they cancelled my appointment without any notice. I call the office to complain and the receptionist is completely rude. The other times that I did actually get to keep my appointment, the workers there complained about their job the entire time in front of all of the customers. I am so fed up with this company and their unprofessionalism, I told them I will not be coming back ever again and scheduled a new appointment with a new dental office.

I have been to them a couple times and got screwed each time. The first time was I cracked a tooth. My old dentist retired so decided to go to them. They looked at my teeth and said I needed a root canal and a cap so I was thinking OK let get this done. On my next appointment I come in/check in and wait. Then I wait some more after around 45 mins I go to the desk to see what is going on. The receptionist says "ohh you signed in". I get in after another 30 mins (had to get my tooth done).

I made an appointment with Aspen Dental in Speedway, Indiana. I had been experiencing pain in a tooth that the filling had fallen out of. I had just had my teeth cleaned in December of 2014 from another dentist office (not Aspen). I arrived at my appointment and had to have several x-rays taken. Once I was called back to the exam room, I sat there for 15 minutes and the hygienist came in and examined my teeth. She informed that if I hear the number 4, we would discuss her findings. Well I actually only heard the number 4 about 3 times. She proceeds to tell me that I have gingivitis and I would need a deep cleaning as well as this special mouth wash and and an Oral-B toothbrush that I found out cost $ 129.00. Well, I was in shock first to find out that I have gingivitis! I mean, I only missed my 6 month checkup by 1 month. REALLY!!!

Went to the Cookeville, TN office for first appointment and was super excited because I finally had dental insurance and a flex share card through my employer so I knew I could finally take care of a front tooth visible cavity as well as a chipped front tooth (needed a crown). I waited approximately an hour to be brought back. The X-ray technician was personable and apologetic for the millions of devices she had to shove in my mouth for pics, however when I went to the back the dentist took about another thirty minutes to appear. She was cold and impersonal and said very little. When I told her I was nervous and had a great deal of anxiety about dentist she literally said "I'm going to need you to open your mouth and sit back now." Kind of like, "let's get this over with." She said nothing else to me but said a bunch of numbers to the x-ray girl then left the room.

I completed a required first visit checkup ($19 including x-rays) in order to be eligible for a basic cleaning service that was supposedly only $60. This turned out to be a major bait and switch activity. After all of the extensive x-rays I was informed that I may possibly have oral cancer. The 'c' word gets your attention. After this chilling revelation, they proceeded to do the measurements at the gum lines (???) and 'sadly' inform me of my tragic gum disease.

I also went to Aspen Dental expecting great things because of the commercials, however I feel both myself and my husband received poor care. We both dentures but his teeth were already out so he went first because of the cost. When he came out of the office he looked like the commercial with doggie dentures. They were nothing like his normal teeth and he could not wear them, and still refuses to! I went to them because they were approved by my insurance company. My teeth were pulled, my dentures came in in about 4 days (the temporary plate) which they said were perfect but I couldn't keep them in my mouth, much less eat anything solid. I was using dental paste just to keep them in my mouth, but was managing when the top plate broke!

I broke a tooth on a late Friday afternoon. I called my regular dentist and the office was closed. I wanted treatment quickly so I called Aspen and was able to get into the office on Monday afternoon. They took approximately 20 painful x-rays. A dental hygienist did some kind of probing for bone loss and said I need to buy a special electric toothbrush from them for my gingivitis. Finally a dentist did a very brief exam, (maybe 5 mins), did not use a single instrument, and said I would need a crown to fix my broken painful tooth. He also said I have issues on the other side of my mouth and will need a root canal.

10 minutes after sitting down in the chair for a cleaning prep the dentist proclaimed he would have to pull all my teeth and fit me for dentures for $4000 - or - they could treat my gums/teeth for $3000. Financing was available. I had the treatment with the "golden liquid" and signed on for interest free financing. Both decisions were wrong. My teeth are fine and the finance company has been difficult to communicate with.

Aspen dental in Taylor Michigan saved my teeth and gave me my beautiful smile back. I have no dental insurance and they did everything they could and more to get me in and put me on a payment plan. In a short time I got 6 fillings, two crowns, three extractions, an upper partial dentures so I didn't have three missing teeth. I ended up having gingivitis so I left with an awesome oral-b electric toothbrush and special mouthwash which cleared it up and now have healthy white teeth. Love aspen dental. I highly recommend.

I called to make an appointment and complaining about a tooth. I go in and all they did was talk to me for 2 hrs. After looking at my tooth for a min. told me I would need a root canal done and to schedule another appointment as I was in pain and sent me home. I was very upset because I went there for them to solve the problem and to take my pain away as they did not! Then I went back in another time because that same tooth has now cracked and half of my tooth has fallen out! I call to make an appointment asking if they could fix it. They told me they could squeeze me in, so I went.

Had a tooth extraction. The first time I ever had a extraction that hurt as bad as it did when pulled. I don't think it was deaden enough. It has been about two weeks and my gum still feel swollen. Went back same week and had two fillings, wasn't that bad but I had to go back because it was not feeling right. Still not feeling right but feel a little better. Keep feeling like something is in between one of my teeth and want come out. Will not be going to that dentist again and wouldn't recommend anyone to them. Going to have to find another dentist to look at mouth.

I had a appt. with the Aspen Dental in Sevierville, Tn across from Walmart on June 29th 2015 at 3:15 p.m. When I went in and signed in the front desk girl said she couldn't find me in the computer and I didn't have an appt. This has been put off prior from this Aspen Dental due to being too busy I was told 3 weeks ago. Still don't have my tooth out yet and is starting to bother me. I asked to talk to a manager and the same girl at the front told me she was in a meeting. But called a man back to talk to get right after I ask to talk to her. This place is awful! Just wanted to give anyone looking for dental work fair warning. Good Luck! And try to stay away from this location!

I went to Aspen to get a tooth fixed... either extracted or root canal depending on price (we don't have insurance). My mouth was swollen but they had to do x-rays. That took a while and was very painful. Then they brought me into the exam room and left me there for 20 minutes only for the dentist to come back and say she couldn't do anything for me. She sent a referral to another dentist but for a root canal, I wanted the tooth out.

I had a realign the next morning. I requested to at some point get the "tech" to smooth out SHARP point left from realign and the front tooth had a piece, piece of goop stuck on it. I called office 8 am Friday (procedure day before) requesting I come to have tech smooth out spots so my mouth doesn't get cut up! The phone answer girl said "No guarantee. You can wait and at 1 pm middle of the day and no guarantee. This procedure should come with a app for next day." ALWAYS these need adjustment! I would NOT recommend this "fast food" of dentistry to my enemy!

I thought they did payment plans to help people, but I guess only if your credit is good! I was told I couldn't get a plan because my credit wasn't accepted! I would need $1,600.00 upfront!! Like "Really, thanks for all the help..." NOT!!! You suck!!

I used to go to Gentle Dental, but talking to friends and personal experience, I realized it was only a money maker, telling everybody that they needed crowns; even when they didn't. I went to a trustful dentist so he could tell me what exactly I needed, but because of my insurance, I couldn't be taken care of. I brought my x-rays to Aspen, and told them exactly what I needed to have done. I was very clear when I made the appointment.

So they are all about thousands bills. First visit just checkup that's an insurance charge then look for the thousands for the next visit. I just look for one fix at a time but they want to make your full mouth.

They was nice in the beginning then wow rude people. They lied about their money back guarantee. They find someway not to honor it. After the treatment I had when I call their corporate office he wanted me to go back so they could make it right. I told him no I would not so he said then you cannot get your money back. Why would anyone go back to that place? Even their corporate office is rude and not helpful at all. So not only did they take my money I have to go to someplace else to finish my work and have to pay for that service. Aspen Dental is the worst place ever. Take your money someplace else. They are overpriced anyway.

Find another dental office. They lack sufficient equipment, drill heads, and dentists, all quit but one on one week. They were bringing dentist from other areas. Do not understand Standards of Care. Try to get you to sign a contract on every visit, to sign up for more work before they finish the work that you already contracted with. Just tell them you are not signing another contract until the work already on contract done to your satisfaction. They get paid as soon as the contract is signed so they are more than zealous in getting contracts in front of you as quick as possible.

I suggested to my mother to go to Aspen Dental Clinic in Macon Georgia because I saw their commercial. Then I read their reviews and told her that Aspen had bad reviews she may want to go to another office. Well she went anyway to get an exam. So I called her after her appointment and she said "well they didn't do the exam because my blood pressure was elevated." And I am in the dental field myself and I was like an exam is just looking into the mouth, checking the teeth and gums, nothing to it. It's not like they were about to do surgery.

First real visit to Aspen for a tooth extraction. My observations: No frills. Uncomfortable dental care with NO armrests to speak of and very little headrest.. No one asked me if I was comfortable or not EVER (I was not). None of the staff was comforting or social in any particular way. They were work-like and expediently driven. Very business-like and worried about quick in and out. A very short time in numbing the tooth to be removed. Time in the chair was after 1:05 and out by 1:20. Massively impersonal as if I were an oil change on an old car. Uncomfortable as hell. They did the job, but no frills work without concern for patient care or comfort.... PERIOD.

I made an appointment online for the Hixson,TN location because of the tremendous pain I was having with my wisdom tooth. I developed an infection that due to my wisdom tooth growing in. So I made an appointment with Aspen because I don't have insurance and don't have the money for insurance right now. I simply just wanted to make sure everything was ok in my mouth seeing that I had not been to the dentist in 10 years. I am a 26 year old health nut who doesn't drink soda and flosses and brushes daily so I didn't expect them to see much but the wisdom tooth situation. Boy was I wrong.

Cancelled appointment when convenient to them. Would not even come discuss issue. Sent receptionist. Dentures improper fitting. Called cooperate. Want refund.

Last year my husband and I went to Aspen Dental. X-rays was suppose to be free, so we both got them and seen the dentist. We both came out with the same diagnosis, said we both had gingivitis and need deep cleaning. My husband went to get dentures - got them and hadn't been able to eat with them bottoms have about 10 times. They told him they will do that until he pay 1000.00 more dollars to get his permanent set. His insurance already paid close to 4000.00 and we are paying care credit 700.00 for something. Now he is going to another dentist to get another set of dentures.

Gave Aspen Dental another try after prompt response after last post. Needless to say, got a free partial exam after waiting an hour to be told it would be $295 a tooth to extract and I needed 2 ASAP. I don't feel I should have to pay for their mistake.

I called to make a first time appointment at a brand new office in Bridgeton, Missouri. They asked if my dental issue was causing me pain which I said yes to. Told them I had recently broken a tooth and was experiencing sensitivity to cold food and liquids. They said next available appointment was in 12 days. I agreed and they confirmed appointment time and day. Almost 2 hours later I received a phone call from a 1-800 # I did not recognize so let it go to voice mail. When I listed to message it was from Aspen saying they could not keep appointment time. They had just given me less than 2 hours earlier and I would have to call back to reschedule. I quickly did so.

Simple, I was charged over $6,000 for two cleanings one filling and a $200 tooth brush. My insurance covered about $4,000 and left me owing about $2,000. They set me up with a loan company and said I could pay $75.00 a month for two years. When I got the statement from the loan company they set me up with, they said if I made the minimum payment of $75.00 it would take me four years to pay it off. This would be about double of what I owed making my bill about $8,000. In my opinion, Aspen Dental is a Rip Off.

I had been fitted for dentures 4 years ago. Before meeting with the dentist, I had decided, due to our financial situation, on a middle of the road financing, which included a middle of the road denture with a middle-of-the road warranty/guarantee. My dentures came in, were beautiful and, as is usual with all new dentures, needed fine-tuning to get the right fit. I went back for adjustments, so many times over the next 3 years that I've lost count. Most of the problem was pain when I bit down. The dentist ground down the problem areas for comfort. I couldn't actually know if it helped with chewing until I ate something later.

Had a plate for four years and no matter how much it was adjusted, I could not wear it. Got the best one in the hopes it would be worth the price. I paid over $1800 for this. From the very first it would not stay in when I ate no matter how much adhesive I used. It was cut down, re-molded, and literally messed up, so in the end I could not wear it without making sores in my mouth. I was told I could have another plate made, but when I called to see if this option was still available, I would have to go to the original office over 250 miles away. It was suggested I could get a refund, but again I had to go to this office. I refused because I felt it could be done closer to where I now live.

First my husband went there for a tooth to be pulled, then they said he needed 2000.00 worth of work done. He had his tooth pulled and then made an appointment to get his teeth cleaned and the fist appt. they had for him was two months away. 1 day before the appt. they called and said they would have to cancel due to a employee's child was sick. So I said "ok, when can we get him in again?" He needed a 415 appt. and then they said 2 more months. My insurance company said their contract states 30 days or less. Then I went for a exam and they said I need 2500.00 worth of work and I went home and got a price chart for the insurance company and starting comparing apples to oranges and they overcharged me for everything... Then I compared my husband's and it was the same.

This past November I had a tooth that started hurting. It wasn't a horrific pain but I had lost a piece of the tooth about a year prior and knew I had to have it taken care of. I went to Aspen pretty much just because they had evening and Saturday hours. What a mistake. First off, I have a very tiny mouth. They literally have to use children's xray pieces in order to fit them in my mouth. After I don't know how many times of trying to cram full size pieces into my mouth they finally decided to try the smaller stuff. This happened every time someone took x-rays. I admit I haven't been to the dentist in probably close to ten years. After an exam I was told I needed a root canal on the tooth that was bothering me, a crown on another top tooth, five fillings, a cleaning and a treatment for infection in my gums. Keep in mind, I went in there with one tooth bothering me. The total price tag for all this? $4800.

In November of 2014, I got my teeth pulled and was recommended by the Dr. to get comfy fit dentures. The temporary has never fit right and had to go back for several adjustments and liners. The Dr. was not at all sympathetic in how they fit and said when I get my permanent dentures in 6 months, I would be happy. The last appointment I had, I went in to get my wax mold done and was sent home with no teeth because the technician was late. I had to come back several hours later. Today I went back and the bottom teeth did not fit right so the Dr. said the technician is running late and I needed to come back later. I told him no, I had an appointment and they should have called me and I would wait for her.. He got mad and called me a ** and I needed to quit ** and keep my voice down.

1st visit was very good, everyone was polite and courteous. The exam, the consultation plan was very encouraging. I was Gun Ho!! Then the cost made me hesitant, but the accountant made some adjustments so that I could begin my treatment and pay a lower fee. All in all, what we discussed and my results are totally different !! Still have old silver fillings, the one that she supposedly repaired that part has fallen out, the tooth next to the one she pulled is now loose and still tender all in all my mouth is worse. My answer to this is if she had replaced my old fillings with the white caps it would have used up all my loan and Insurance money .

March 2015, May received bill $323.12, paid 100.00 towards. May 4th paid $100.00 towards. Said final notice pay in full on due date, which was May 21st. I owe $123.13. I paid on May 26 in full. Called to see why it had final notice on bill. The lady looked at my account, I was suppose to paid in full the time of service. AD reported my credit (4) time, reporting being late.

Went to have tooth removed, dentist was rude about getting the tooth pulled, said she was in the business of fixing teeth. Well not even a year later the filling has broken and I am in the worst pain ever. Do not trust Aspen Dental.

I had an aggressive periodontal gum disease which was causing my gums to recede so badly that my teeth were movable. I knew the inevitable was to get dentures and I did extensive research online. I was drawn to Aspen Dental because of the wide selection of dentures they offered, more particularly, the comfy lytes. I was excited by the fact that they offered this superior denture (stain, impact, discoloration resistant) that was supposed to be colored and look like natural teeth. When I went they were fantastically nice, but like many others have mentioned on here, they zoomed through my evaluation and shuttled me into the financing manager. I left there that day with a 1500 loan, and owing another 4,500 after my insurance. So I go into debt to get my surgery and what I am expecting to be, stellar and beautifully natural looking teeth. Casts for temp teeth were done. and in prep for surgery, I get 2 Halcion pills.

Cleanings have always been free with my insurance for any other dentist I've ever gone to. Now the only dentist my insurance will cover is Aspen Dental. I was surprised to learn that cleanings are not free because the dentist uses a "more thorough" process. They gave me a mouth rinse to be used after each brushing in the morning. My tongue has turned brown, even black in some spots. I've tried calling the Aspen office during their regular business hours (I checked) to ask if this has happened to other people. They don't answer the phone and my messages, asking for a return call, have been ignored.

I had partial plates, both upper and lower. And now that I have them several adjustments, so far, have been needed. When I call for an appointment to come in they can't see me for a week. The partials hurt and could not be worn. I have to go a week without wearing them. They got me in quick enough so they could get their money but now it seems I am not important. Location is Middletown NY.

Made an appointment for a toothache and I knew the tooth needed extracted. First off I'm taken in by the xray person for a full mouth xrays. These took forever, was painful and have never had so many xrays anywhere ever. Had to have the person stop once because it was cutting into my mouth. Finally after all of this a dentist came in and asked me why I was there and which tooth had the pain. I showed him and he immediately started talking about a bottom denture. Told him I knew I needed a lower denture and he said he would give me a price if I wanted. I told him ok.

I was having dental pain and decided to see what Aspen had to say. Long story short I needed all my teeth extracted and dentures. I was not surprised. I spoke to the financial folks and was quoted 10,000 dollars. Might as well be 10 million. I went to a regular dentist that friend recommended. All told, my bill came to 3,000 dollars that was extractions and temp and permanent dentures. I am very happy with them. Find a local dentist and forget these charlatans!

Barely an ounce of compassion from staff. Been current patient; on time for my appointments, paid my debts, previously explained my dental phobia and yet when I was upset (confused & disappointed - not loud or rude) bc I hadn't been given all the info, I was addressed as a number and the bottom line with cold-hearted calculation.

My husband and I went to this dentist office. Our appt was at 2:00, A SIGN WAS ON THE CHECK IN IN MEETING. We waited 30 minutes. Finally, they checked us in. After seeing the dentist they charged my husband 2;000 dollars for a root canal and tried to do the same to me!!! DON'T GO THERE!!! Rip offs.

Worst dental experience of my life. Went in with tooth pain and was told I had to get my tooth pulled and an implant placed. Aspen quoted $6000 for all of the work. Went in for my regular cleaning and found out they mistakenly marked the wrong tooth to be pulled on my chart. When I asked about the mistake they laughed it off. Decided to get a second opinion, turns out my tooth was fine only had a cavity. I got all of my work done everything fixed for $600 at my new dentist. My new dentist told me I would be crazy to get my tooth pulled. There was nothing wrong with it. Please please stay away from Aspen Dental. If you do go there get a second opinion. They are only out for your money.

I went for my very first appt at Aspen Dental last week. After the initial paperwork I was given xrays. I don't remember ever having so many xrays at a dentists office in the past but figured it had been so long since I had any that maybe things have changed. After that I was taken to another room where a hygienist took a look and informed me that I needed a 2 part deep cleaning under the gum line. The Dr then came in and examined my mouth, looked at the xrays, etc. He told me I would need a couple crowns, a bridge, and a partial which I could believe because I'm ashamed to say, haven't been to a dentist in 20 years and at age 63 have two broken teeth and a couple missing. I felt rushed and he vaguely answered the few questions that I could think of at the moment.

In November 2014 I had a tooth extracted and got fitted for a partial (in the Route 50 Saratoga, NY, office). I dealt mainly with **, whose title I don't know but she was some sort of finance manager, and she was really good. She showed me a number of options, including several types of partials, and the packages this entailed. I know buying the temporary partial meant I could buy the permanent one after my mouth healed.

Made an appointment to have my agonizing pain tooth looked at. Due to traffic from work, I foreseen myself getting to my appointment late by 5mins. So I called the Holland, Mi branch to alert them I will be late and ask if it was ok for me to be 5 mins late (they said yes it was ok). When I arrived, already in "10" pain I was rejected and told to reschedule my appointment because I was late. I explained that I was in severe tooth pain and also stated I called to make sure it was ok for my tardiness. The receptionist and whoever the dentist appear to be mildly concerned with my issue and already booked someone for my slot (in 5 mins!! Literally!!). To top it off, there was some severely rude patient who felt she had to voice her piece by saying she took my slot!!! This was my first and last dealings with Aspen Dental and do not recommend anyone to go here expecting quality customer care or polite customer service. I wish I can rate them a negative 5 stars.

Well as starters, I began to call the number online and I spoke to a gentlemen at the Hixson location, which was okay. I were happy to have gotten a live person to answer. Well, it so happen I try to ask about the the discounts, financing, and etc.. I pay out of pocket expenses and were never told too much because the guy said, "he was the only one answering the calls and pretty much he was too busy for me." I talked to CS and there they were more concerned about my monies more than anything, and that was all about that from their end as a crystal clear scene.

Waited an hour to see anyone. Dentist came in, looked at my teeth for 3 mins then sent me to see the finance people. She informed me that the dentist was recommending 2 gum treatments, 1 filling and "products" and my total would approximately be around $650.00 plus change. My jaw dropped. Then she informed me that I had to either pay the whole thing or apply for credit before they could proceed. I came in for a filling and a cleaning not gum treatments and products! I asked about the products and she pointed to a toothbrush and informed me of fluoride toothpaste and wash. I said I already have a toothbrush so she knocked off $126. I decided to apply for credit since I really needed the filling. I got the filling done then went to the dental hygienist for the treatment. My teeth were sore for the next 2 days from the flossing.

I went for a follow-up check-up and cleaning to Aspen Dental on April 20, 2015. My appointment was @ 10 am. I had received an email that I needed to fill out paperwork so I went about 25 minutes early for my appointment. They didn't call me back until 10:30 am. I was advised at that time they were running a little behind. The hygienist was training a new girl and it was her first day.

Went to Aspen Dental in Murfreesboro for a routine dental cleaning. I have been going to the dentist every six months for most of my life and have never had any significant dental or gum problems. I showed up on time for my appointment and was made to wait almost 20 minutes even though I had all my paperwork filled out ahead of time.

Lebanon Tn office. Should have read reviews before stepping in the door. An upset patient at the counter asking for his records and the most disgusting restroom I have ever seen, also should have been red flags. Went in because I chipped a tooth over the weekend and wasn't too happy with previous dentist. They did 18 X-rays first. Hygienist then jammed instrument deep into my gums and claimed I had a lot of bone loss. News to me. She did not want to discuss the reason I was there. Instead she pushed for all kinds of other treatment and screening and even admonished me for not getting my cat's teeth cleaned every 6 months. WHAT?!!!

First they put Novocain in the area to numb it. Then this dentist comes in with several instruments pouncing down on my gums. I told him it hurt. He kept doing it and telling me, "I pull teeth everyday." I suppose he thought I could not feel the pain because of the Novocain. And his assistance was quiet throughout the entire ordeal I suppose because she needed her job. Now my mouth is crooked from all of the damage that dentist caused. I kept complaining about the pain and guess what? They dismissed me as a patient with more work to be done. I am looking for a lawyer to sue them. WHATEVER YOU DO, STAY AWAY FROM ASPEN DENTAL!!

I started my horrible journey with Aspen Dental on March 6, 2015. With **. Went in and had consultation Nd X-rays and all the things that supposedly go along with the new patient fee of $19. I was told over the phone when making the appointment that as along as I had insurance, there would be no charge for the appointment. I walked out that day paying nothing and then two later had a bill saying I owe the 18.60 for my consultation.

I went in to get new dentures and ordered the Comfilytes and what I got were the cheap ones. I was charged 4000.00 for dentures that were of the poorest quality. The clips for my implants almost went through the bottom ones. The teeth feel gritty and the upper denture is transparent in places. The girl I talked to during my initial consultation bragged on the guy in the lab. What a joke. I have called Aspen twice about a refund but ** won't call me back. Stay away from the Greenville SC office. They are not honest. Only want your money.

Aspen dental in Poughkeepsie, NY removed my teeth did 1/4 of the work they agreed to do. Gave me appointments 2 plus months apart. When I inquired about work that "they" said needed attention, they gave me nothing but double talk. After my last visit, which once again was suppose to be for a large cavity filling (it had been 1 year!) I was told a tooth was being removed! When I got upset after hearing about a tooth removal the dentist sent me a registered letter that I was no longer their patient and to seek care elsewhere. When I spoke to the "office manager", she proceeded once again to try to double talk me and tell me temporary dentures was what I paid for and that my fillings were not done in a whole year because I cancelled one appointment!! There is a lot more, too much to post right now.

I first visited Aspen March 2011. I have had nothing but problems with my dentures. I am on my 3rd pair and today I lost 1 tooth and swallowed it of a recently new bottom denture. I purchased the most expensive dentures hoping they would look natural & would not have any issues with them. I feel I have given Aspen every chance to make this right. Very unhappy with the quality of the dentures for the price that I paid.

My experience with Aspen Dental in Florence was a nightmare. I went in to have 2 extractions, one on bottom & one on top. The dentist didn't get my upper gums numb enough even after 2 rounds of shots. When he began to pull my top tooth, I could feel it. The pain was horrific. I asked him to stop due to the pain but he did not. He kept saying I've almost got it. The extraction of my top tooth took at least 20 minutes. When I left the office, I could feel my heart racing. I was shaking all over & crying. I've never had a dentist hurt me to this extent. I went to Aspen because their prices were cheaper. I guess, I got what I paid for. I will never return to Aspen Dental and neither will any of my friends or family.

Aspen Dental is a terrible company. I went with a toothache and asked to have a tooth pulled. Then all of a sudden they are telling me I need 8 teeth pulled, extensive deep cleaning. I told them from the get go that I just want one tooth pulled and a cleaning. Not only that, like with most doctors in various fields, they will give you a goody bag from coming to them. Nothing was said or mentioned to me but this bag was handed to me on my way out. Now I'm getting a bill for all these extra items that I never asked for along with charges not being adjusted from what they initially quoted even though I told them what I wanted. Not only that, they made their diagnosis but had me wait several days with a toothache. TERRIBLY UPSET. WOULD NEVER RECOMMEND THEM. Need to file a complaint against them with the BBB.

I started going to the Stuart location and a new employee was very unprofessional. She tried numbing me 4 times for a filling and kept hurting me cause she did not hit the right spot. After the 4th time, I said that's enough. The head dr came in and took over. Because she didn't hit the right spot he had to give me another 3 shots, total of 7 shot! I told them, no more shots that my heart was racing and I did not feel comfortable anymore. I switched locations and started going to the Wellington location. I just went there yesterday and I'm very dissatisfied. I told them the problem I am having is in the area of where they give me a filling, when I floss it smells like crap. The dr came in and looked at it and said I need a deep cleaning. They must think people are dumb and don't research things. I have done a lot of extensive research because I have been getting bad response with people covering their nose from the horrible smell.

The most unprofessional office I have ever had to deal with. Took an hour or more just to do the initial x-rays, the person taking the x-rays didn't even know how to operate the equipment, I know this because she told me this herself. By the way, the x-ray rooms are not private, when they take your pics there you are left with your mouth gaping, where everyone can see. After that fiasco I was put in a chair, across the same room I was in, someone else was having their tooth extracted in plain view. The hygienist came in to do a "periodontal chart"… as she was attempting to go through the motions of doing so, the same "tech" that flubbed the x-rays didn't know how to input the numbers in the computer. Which led to having to poke and prod my sore gums over and over again.

The worst. Aspen Dental advertises free X-rays for new patients, lies. My insurance and I were billed for my X-rays. I ignored it and proceeded with them as my dentist (bad idea). I then went over a procedure plan for a deep scaling and under the gym cleaning. $2300. $835 out of pocket for me. They sent me a 25% coupon. When I went in to make the appointment I had to put 60% down which I already knew. They failed to tell me that 25% discount only came off of certain areas of the bill. WHAT?! I ended up paying a lot more out of pocket than I expected. Then they made an error with my bill and I had to go back AGAIN and fix it. Get it together.

I called Aspen Dental for a Cleaning and annual checkup. I had gone to Aspen for a loose crown and they helped me with regluing. I thought they were a pretty neat company. So, I showed up 15 minutes early for my appointment and I clearly stated for a cleaning. 25 minutes later I was taken to the XRay room and had a full set of xrays done. I was then escorted to a patient room, and was told that I was going to have a review of my gums, which the Dr needs in order to assess the treatment they were to recommend.

I had a consultation done with Aspen Dental. They gave me a list with all the work I need to have done and the pricing. Before my scheduled appointment for scaling/deep cleaning, I called the office to find out about the cost for my first visit. It was more than triple the amount they quoted me (!!) and I would have to pay more than $500 out of pocket just for the deep cleaning (3 different visits). I must admit that the staff was amazing and very friendly, they just need to be more honest and know that this type of business will not be beneficial for them on the long run.

Went to Aspen Dental to get a front tooth cavity filled. On my first visit, I filled out the paper work. First red flag, on the paper work they wanted me to sign that I received financial information, which I had not. I did not sign this section and informed to lady at the counter I would sign as soon as I read it. I was never supplied this information. Now it’s off to the x-rays, never in my life have I had so many x-rays to get one tooth filled. Now I have to go to the inner waiting room to wait to see the Dentist. After waiting another 20 minutes am taking to the Dentist and I'm told I have 3 cavities and need a cleaning. I told them that it was all well and fine but I just wanted to take care of the front tooth and I had cash for that because I have no dental insurance. At that time they told me that I would have to make another appointment for that, these appointment was just for x-rays and to work out a dental plan.

Aspen gave me a quote to pull my teeth and full dentures. The price...12,500.00. No joke. I went to another price for a quote 3,500.00. Aspen literally was charging me my teeth weight in gold. I would never recommend them to anyone.

I went for my first appointment with my wife to get our teeth cleaned. They had us waiting there forever in the dentist's chair only to tell us that they weren't going to be doing the cleaning. Mind you we had an appointment. They convinced us we needed some extra crap that we would have to pay for out-of-pocket. We were also told they wanted to make sure we would understand everything we would pay. We went back after setting another appointment to finally have our cleaning done and were charged according to what was given to us before after factoring in insurance. Our account was supposed to completely paid. Now I receive a bill in the mail very shortly later telling me that I have five days to pay an additional amount. I should have looked these people up before. DO NOT GO HERE. My particular experience was with the Kingston Pike location in Knoxville, TN.

Aspen Dental should be avoided at all cost. They not only change the quoted price for evaluation once you get into the office, but they also have no regard for your pain. They had no compassion for my husband and were very dishonest over the phone about cost (they raised the amount once we were in there!). They didn't return all of our desperate calls when he have an infection and was in pain and when we talked to them they saw the infection and refused to write a prescription for any type of pain medication. This is the old bait and switch. You have been warned!

They tell you they want you to be a team player but you can't count on anyone to have your back. As a matter of fact, the Dr is quick to throw you in the fire instead of talking to you. I have never worked in such an unproductive and unprofessional work place. I don't think they care if you have kids when you ask to get off one or 2 days, a few minutes early to pick up your kids, they give you "we can't over work the other girl that does nothing." I was very surprised how this company works. When you do something that you were not told that you can't do in training, they write you up and tell you it's to cover their own butt. They don't care how hard you work or that the patient like coming because of the service you gave them, it's "hey great job, can you sign this. I'm writing you up for this." and when you ask why, they can't give a good answer other than "we need to take care me first." You can never defend yourself.

I was not told about the alternative such as upper and lower dentures. They abstracted over 20 teeth out of my mouth. Now, my whole dynamics of eating has changed forever. It has been since 11/22/2014 a date that I will never forget. My purchased was TOP OF LINE dentures and the follow up services has been horrendous. I cannot eat and gummy my food with no taste. A NIGHTMARE!!!

My poor brother-in-law went to the Butler Pa office of Aspen Dental and had teeth extracted and an upper plate made. They as much as said here's the plate and wouldn't do anything with the plate which obviously was not made to fit him. They would nothing to help him. This all costs him over $7000 dollars. Now make sure you all go in for the same treatment people.

I spent three thousand dollars on Aspens best dentures. Had no problem and they were beautiful, fit well. I had a small blister on the bottom and went into the office. The technician ground down my denture until you can read through it. Now they don't fit, I have terrible jaw pain and ringing in my ears. I can't chew and it looks like my face has caved in. I asked them to fix it and they said I would have to pay for new dentures. I got my teeth in September and this is March. So be prepared, every six months you will need new dentures. And even though they are the ones that ruined them they won't fix them. They smirked at me and told me to get a lawyer and lots of luck, and that's a quote. I am devastated.

Don't go there!!! They will deal with you as a piece of trash especially if you don't have insurance. Their doctors don't know anything about dentistry. The way they calculate number of cavities you have by this equation (no. of cavities = no. of teeth - 4). Over overpriced.

At my exam for extractions and dentures (desperately needed), I was then seen by the office manager. She gave me a quote of $5000+, which I stated I could not afford but maybe the co-payment, she said I could finance this or could I borrow it. So she ran it through 2 companies and said I have no credit, what about ins? I said I had recently signed up for the Health Care Act Ins. but didn't know if I had coverage and gave her my card. She called the # on my card, gave them my policy #. She then turned back to me and wrote up my contract, told me how much I needed for my co-payment of over $1600 and that this would have to be paid in full before I could proceed with the procedure. I gave her my debit card for the first $1000 and said after my next payday, I would have the rest (I have ALL of the paperwork). I paid the rest of the co-pay and went through with the procedure.

I had all of my teeth extracted on 8/20/14 and have had nothing but one excuse after when I asked questions. I was not informed that I had two (2) impacted Wisdom Teeth (One Upper Right, and One Lower Right). The Lower Denture continually caused pain causing for me to request an updated X-ray to see if the Impacted Teeth were ready to be extracted. An appointment was made for 11/5/14 to have the mentioned teeth extracted, but the Doctor would not do the procedure stating "The lower tooth was too close to a nerve and could cause facial damage". After that the only solution Aspen Dental could come up with was to remove the last tooth from the bottom denture. I am now set to get my final dentures, but I have had nothing but negative experience in using the temporary dentures.

Purchased the dentures, upper and lower in 2013. Went to them this week because they were loose. They relined them and charged me 300.00 and a 50.00 office visit charge.

Went to the Kingsport, Tennessee office. Called about 2 weeks ahead and was told they were in network provider with my insurance plan. My insurance pays for x-rays and standard teeth cleaning with no money out of my pocket. These people are a total waste of time. They will not clean your teeth like a normal dentist will. They will recommend deep cleanings and extra stuff that will run up the bill to around $900.00 just to clean your teeth. They will then send you to the office manager who will tell you your insurance is useless! And tell you how to finance the work. Turns out the office manager let it slip they are not in network! They lied and wasted my time! I wish I had read the reviews before I made this appointment. I will be checking my EOB to see if they claimed to clean my teeth. Do yourself a favor and stay away from this outfit!!!

I went to Aspen dental four times already and had a great experience. Until this recent appointment. I was told my appointment for my first step in bridge prep would only be $168 dollars and change. When I get there the woman at the desk says that I need to pull more than $1000 dollars out of pocket and that amount is for only 60% of the complete price. I questioned them and was told that the info I was given previously was incorrect. I explained that I was unable to do the appointment that day because I lacked the proper funds and I was told that I would receive a phone call when they had something available to reschedule. What a joke! No one has called me as of yet...

I went to the office in Horseheads, NY. My husband and I went in for a routine cleaning and check up. To be fair, the receptionist said that it would be a check up and x-ray appointment and the cleaning would be scheduled for another time. We showed up early, but still had to wait 45 minutes after our appointment time. When the x-ray tech took us back she was sticky sweet and quick. I was impressed at her seeming intent to hurry, but when I was done she asked me to LIKE them on Facebook. She said, "It will really help a lot." As everything went downhill quickly, I can see why they needed the vote of confidence.

I live in Tucson, but I am the son of a dentist residing in Phoenix. In December of 2014, I went in to Aspen for an exam, x-rays, and cleaning. The bill was for $220, $120 of which was my co-pay. After the exam and set of 15-19 "full-mouth" x-rays were completed, I inquired about the cleaning. I was told by the hygienist that I needed a deep-cleaning, aka "scaling," and that my teeth would not and could not be cleaned in the regular fashion. The co-pay for the scaling was another $130. Well, as a teacher here in Tucson, I didn't have a spare $130 after having just paid $120 for the first co-pay.

Aspen dental was the worst dentist! I would never recommend them to anyone. I went to the Pleasant Hills, PA off and the staff are so unprofessional. After questioning their opinion several times (which I later discovered by new outstanding dentist that they were totally wrong and Aspen dental was a rip off) they asked me to go somewhere else. After I had already paid $200 upfront for services I never received, after they asked me kindly to leave at my scheduled appointment I took the day off work for and didn't have any work done.

I went in and got all my teeth pulled, in which everything went well. Signed up for a credit card, and a plan in which I paid for my dentures ahead of time. The office manager talked me into two bottom implants later on. I went in for a soft reline on my first set of dentures, when the dentist asked me if I wanted the implants about three months early. He said the owner said I could go ahead and have this done. Well me not being a dental surgeon and not knowing told them ok, they were the ones that should know.

I have a tooth that needs to get pulled so I decided I take advantage of Aspen Dentals free x-rays and exam for new patients, JUST to get an estimate for my tooth. Well, they said I need 3 teeth pulled, 5 caps, and scaling. The estimate they gave me was over $3,000! All I want is 1 tooth pulled! So I make an appt. for the 1 tooth. I can either wait 2 months, or I can get it sooner and pay more to get it done at a different Aspen Dental. I chose the first available because this tooth is killing me. Then I get a phone call saying they have to cancel my appointment (a week away) because I won't have the billing/insurance info in on time. It has to be PAID a week and a half in advance, and it's been a week since my appointment. They said they had a waiting list, so I guess the people with c.o.d. are more important. Thank Aspen Dental.

A 67 year old man - I needed help and care. The office had recently opened. I live on Social Security and Medicare. Aspen got me signed up for their insurance plan underwritten by Comenity Bank. Disgustingly high interest rates. I was attended to by 5 or 6 different dentists. Only one appeared competent and she was transferred. My existing dental work was decimated and numerous teeth extracted. I sit here now in pain. My grinding teeth have all been pulled. My debt to Comenity keeps me from going anywhere to alleviate this discomfort. Most importantly I fear the bacteria from the source of my pain can kill me inasmuch as I am a cardiac patient. Help!

I had dental pain on Friday night, 2/20/15, but took Advil and thought it would improve. It did not, and I called Aspen Dental in Rotterdam, NY, Saturday morning. After 2 phone calls, they asked me to come in at noon, but I had to work until 12:30 at a job with time constraints, and could the doctor call in a prescription for antibiotics. This was a tooth I had problems with in the past, and was treated with antibiotics from the same dentist. She said no, and he had to see me first. Well, as the pain got worse I called again and asked that the doctor call me to give me some idea how to treat my pain. I never received a call.

They put my daughter on her stepfather's account unknown to us. They have repeatedly billed my dental and medical. They are trying to get both insurances to pay and us to pay even after we paid what was quoted as owed after dental paid. They now have my daughter billed under me and her stepfather. They are doing something illegal and talk to us in circles. Never the same story twice or reason why they are doing this. Do not go to aspen dental, they are very dishonest and need to be stopped. I think we are going to have to seek the advice of an attorney.

So I had recently switched my insurance and my former dentist that I've gone to ever since I was small didn't take my insurance so I chose to set up a consultation at Aspen Dental because it's free your first visit. I am very good about my dental hygiene and have never had a cavity. I went to Aspen Dental and they told me I had 9 cavities and I sat in their office and cried my eyes out. I decided to pay for a checkup/cleaning at my former dentist (who is very reputable I may add) and he told me he did not find any but there was possibly one and would need an X-ray to confirm. Basically, Aspen Dental was going to rip me off and I'm sure they will continue to do this to others who are trusting of their services. My only advice, don't go to Aspen Dental and choose a dentist with a good reputation that is well known in your community.

I went to Aspen dental on a Wednesday for a toothache. I knew I would need antibiotics and pain med. and extraction. I stopped in the office on Friday and let them know my pulls weren't working. They told me I would have to wait till 6 pm and call the emergency Aspen dental number. Even though there was a dentist in the Wausau office. I called back at 11:30 only to be told there was no dentist in the office. "Really you state you are open from 8 to 2 pm." So I wait till 6 and call the emergency number. I called 4 times no one ever called back.

I had oral surgery on a Friday and issues the following day. Called their emergency service which was useless and the beginning of the lack of customer service issue. Followed up on Monday to make an appointment asap. My appointment was cancelled 20 minutes prior to my appointment time and unable to be rescheduled per their staff at that time. Due to the severity of my situation I was patient but asked for them to call me asap to get me in. I received no return call and another 24 hours later called them back. Having to explain my story AGAIN I still was not able to get an answer from their staff. How hard is it to reschedule a cancelled appointment for someone who is having issues POST oral surgery??? Finally after waiting another 4 hours I called back demanding an answer or to speak with a manager. Amazingly enough I was told to come in the next morning.

I had my implant tooth done in Aspen Bell Road office and around 4 to 5 crowns and cleaning. Always, Aspen dentist make my smile amazing. They also refer me to amazing orthodontics, which I had my braces there. I love Aspen dentist and this office would be my dentist forever.

I went to Aspen expecting to get dental implants; instead I ended up paying them 15000 out of pocket even after they charged my dental plan more than 20000. I still don't have my implants nor do I have any back teeth to properly chew. I was told that I had to be referred to another dentist "because your bone is too thin" -- after 3 implants were already in. I'm still trying to get my work done. Plan to join lawsuit -- these people need to do what they say they will - not cheat people out of $$$.

On 12/28/2013 I went to Aspen Dental in Cleveland, Tennessee to pick up my partial. When trying the partial in to see it fit, I felt like it has a spongy feel to it. I told the dentist then that the partial felt spongy. That was the only way that I could explain it. The dentist took a quick look and I said again that I thought it felt spongy. He took another quick glance and said it was fine, and left the room. After a few minutes he returned and I again told him it felt like it was moving, without saying a word, he left the room and never returned. I sat for a few minutes thinking he would come back and fix the problem. So my husband and I left. I didn't know what else to do. I felt like I had been dismissed.

I went in for a consultation, then told me I was going to need partials and set me up on a treatment plan to get my other teeth repaired. I set up an appointment to have some teeth extracted and have my partials put in. One of the dentist who set up the treatment plan numbed me and started to remove all my teeth without even looking to see what he was suppose to be doing. The partials I paid for and fitted for are useless because he remove the teeth the clasp were suppose to secure to. Thank you Aspen dental.

So I have a chipped tooth that I needed repaired before a job interview next week. I called to schedule an appointment on Monday and they said the soonest they could see me was Friday and that was just for the exam and x-rays. That should have been my first warning. I got to the appointment more than 30 minutes early to take care of any paperwork beforehand. After almost an hour of listening to a guy in the waiting room talking about how they better give him pain pills for his infection in his mouth and 30 minutes after my scheduled appointment, the x-ray technician finally came to get me. She was super nice and she is the only thing positive about my experience. I had also repeatedly mentioned and asked about the likelihood of my ability to get my tooth repaired before said interview next week.

It was a very bad experience. I went to Aspen in Menomonee Falls, Wisconsin. They provided very bad customer service especially their X-ray service personnel. Visit was so horrible that afterwards, me & my husband were wondering why we came to this place. They were even worse for my 8-year-old. We told them that for 8-year-old, we don't want too many X-rays due to age factor, but the girl so rudely & adamantly said they have to do it no matter if it's a kid. We walked out of place. I will never recommend this place to anyone.

It was like being trapped in a 3 hour heavy pressure sales call - I walked out. Horrible dental service. I will wait 3 days in a painful tooth emergency to see my own dentist. These people are awful! I was there for pain and they tried to sell many different products. At the end they said they did not have time to treat my emergency!

My wife and I are retired seniors, and thinking Aspen Dental specialized in older patients we decided to give them a try. First surprise, the very high pricing. I went to have a broken crown replaced and my first quote was $6,784. Of course the quote was for much more "recommended" work. After a small meltdown at the business manager's desk the business manager revised some of the recommended procedures and a second quote of $3,875 was given. Second surprise, the 10% senior discount was missing from the pricing quote. Third surprise, the free first visit and x-rays were not so free, read the fine print. Fourth surprise, the price guarantee & insurance guarantee seem to have some loopholes.

What's worse than having to wait, get a plate shoved painfully in your mouth leaving sore spots to point of getting infected all to get some pictures taken, then being told it will cost 4,000$ to have to two wisdom teeth removed! Mind you I chose not to have any gas just local and they said I would have to travel 2 1/2 hours away to get this done because the dentist I needed wasn't in the clinic. To top it all off, the people are super snotty. I have care credit card for emergencies and I tried to give it to the women behind the counter and she refused it. That happened before I went in back and after I went back to the front she told me that it was declined. I called the 1-800 # on the back of the card and they told me they don't see why it was declined. And when I went back in, another women was in her place. I had explained what happened and she gave me an attitude as though this whole conversation was beneath her, told me that I was lying to them.

Aspen Dental in college station on tx ave - I broke a tooth completely off eating beef jerky. I called Friday morning had to make an emergency appointment because they were booked all day. So I go in they call me back. First of all they leave me sitting in a room for over an hour. Then a nurse came in did an X-ray and put a temporary filling in. The nurse said that they would call an antibiotic and pain med in and to go up front she would make me appointment Friday later in the week, which was fine.

I needed new dentures. Went to Aspen in Easton, Pa. about 2-2.5 years ago. Got dentures... Fit good and was happy with them. About 5 months ago my top denture plate had a small crack appear. I went back to them and they "fixed" it.... or so I thought. 2 weeks later I returned with a crack in the exact same place! They fixed it again. About 3 months later I had a split on my top denture between my 2 front teeth. They fixed it and I was told that I should get a reline. I thought ok, but the office I was going to was 25 miles from home. I called the Stroudsburg office and had my file sent there... worse mistake ever.

Went for extraction and partial. After getting that done then I was told by lead dentist that I had 5 cavities that needed to be filled at cost of 181 each which was not true. Did not need the work at all. They charged me anyway an extra $960.00 BEWARE!! I called the attorney general's office.

I made an appointment at Aspen Dental just outside Milwaukee, Wis. I get to the appointment 2 minutes late, the girl on the phone for 20 minutes, she gets off the phone and tells me I am 20 minutes late and I cannot be seen. This a joke, they cannot tell prices upfront. I think I may of just dodge a mishappening of some type.

This is a on-going problem. Both my husband and I have standing appointments that are made 6 months ahead. The day before appointment we get a phone call saying they need to reschedule. Then we reschedule and AGAIN we are called that they cannot see us. We have dental insurance that pays for us to see a dentist twice a year and Aspen Dental is NOT complying to this. It took my husband (4) attempts to get in this office all due to them as we never have cancelled an appointment. I do not know if this is Aspen Dental practice or if this is just the office I go to in Lady Lake, FL.

I found myself with a toothache and unfortunately my normal dentist was closed that day, so I was able to schedule an appointment with Aspen Dental. After a very painful process to get pictures taken of my teeth, the dentist who saw me told me the reason for my pain was because I had at least 2 or 3 cavities in that area. They went on to tell me that I also had bone loss on the other side of my mouth and a feeling that needed to be redone and another cavity.

Almost 2 years, complete waste of time. My 1st question was, "Do you attend children with special needs?" In this case my daughter. She is autistic. They welcomed me and were friendly at first. Overtime, we noticed her front teeth were growing crooked. So we asked the Dentist and she said it was normal. We had our doubts so we went to a different Dentist and as we thought they were not in the right position as they grew. The same day after my experience at Aspen Dental, the front desk lady said they would not assist my daughter because of her condition. After almost 2 years, it's an issue. Never again with this incompetent people. Their lack of professionalism and the time wasted in the end, they lied in our faces playing with her disability. I make it clear. THEY DO NOT ACCEPT KIDS WITH SPECIAL NEEDS!!! I wish they told me when I asked. That was my first question before anything.

My first appointment with Aspen Dental was on 12/19/14. I was first taken to the x-ray room for x-rays of my mouth. I was then taken to another room (no privacy at all) where the hygienist poked around my gums and proceeded to tell me I needed a two-part cleaning of my remaining lower teeth. After she did the first part of the cleaning, she told me I had a # 2 level gum disease which, according to her, wasn't so bad. After the cleaning, I was to come back on the 6th of January for a FUD (full upper denture). I hadn't even had impressions made yet!! So, after I was done I had to talk with the financial person. Fortunately, my bus driver warned me about them just before he dropped me off at Aspen. He said "You'd better watch them, they will try to get you to sign up with a finance company".

Back in June 2014 I went to our local Aspen Dental office to have all of my teeth removed. I was suffering from Severe Dry Mouth Syndrome due to all of the medications I must take daily for several chronic health issues. A number of them had snapped off just above the gum line on their own in the months leading up to my appointment. I was awake and only numbed and several times during the procedure which took about 2 hours to complete. The Dentist had a very hard time removing several teeth. In fact he had to continue numbing me because of the strong root system I have.

I had an appointment today with Aspen Dental in Moline, Illinois. I walked into my appointment, I was approached by the receptionist with a rude and hostile tone demanding that fill out the paperwork. I advised the receptionist that I spoken with headquarters and I was told that I will not be charged for the visit since this has been my fourth time going into the office for the same tooth that has not fixed since coming to Aspen. I began to sit down and my witness overheard the receptionist talking about in a non-professional manner so, I advised the receptionist that she was violating HIPPA for speaking to others regarding my visit.

My daughter scheduled an appointment at your Woodbury Road, Portsmouth, NH location to be seen for a cleaning before she has braces put on at the end of January. She was given an appointment with no mention that the cleaning would not be done at her first visit. She was told to come early to fill out paperwork. She arrived at 4:25 for a 4:45 pm appointment. She filled out her paperwork quickly and then was not seen by any staff until 5:45 pm. She did not leave the facility until 6:45 pm. She refused to have x-rays done as she had just had a set taken at the orthodontist 2 weeks before. The assistant said they were covered by insurance and took a set of panoramic images so that the doctor would have something to look at. The assistant assured her these were free x-rays.

I have dental insurance through my job. The Secretary was very unprofessional - would not follow through. In June of 2014 I was charged 400.00 dollars for services that were not completed. I got a tooth cleaning and tooth brush. That was all. I will be contacting the BBB. This is acceptable. I will go to another dentist.

I made an appointment to have my teeth cleaned with Aspen Dental in Broken Arrow, OK. In making the appointment I made it clear that I needing a cleaning and was quoted a price that included x-rays. At my appointment after the x-rays were completed and other tests I was told I needed to speak with a Business Manager to schedule my cleaning. It was my understanding when I made the appointment that my teeth would be cleaned during that appointment. Needless to say I was upset with this deception.

I had a crown that fell off. What little tooth that was left broke off. Called for an appointment to have an extraction. Was told the price, which I have to say was outrageous. Finally got an appointment. I had to take off work with no pay. Got there. Was about a 20-minute wait (not too bad). Took x-rays, saw dental hygienist. Was then seen by a pleasant female dentist. Now it's an hour and 15 minutes. She then says, "Well we can't pull it today." I'm like, "Well that is why I am here?" They then send me to see office manager, who proceeds to tell me the extraction is 100.00 more than quoted. I tell them I don't have 100.00 extra dollars. I have been out of work for 6 months. I then asked about "loan." She said the loan program starts at 300.00. She said, "Well if you get your teeth cleaned, it would put it over 300.00." Actually it would be another 100.00. I said, "I don't need my teeth cleaned, everyone has crowns."

I visited the office in Abilene, Texas to have my partial repaired that consisted of my 4 front teeth and a couple jaw teeth. I was told they couldn't be repaired, and I would have to have a new one made. I did not see a dentist at this visit. The next visit and subsequent visits the dentist came in and didn't even introduce herself, just started working in my mouth. It's been over 2 months and I still don't have my teeth. I made it through all holidays with no teeth to eat with. Nobody ever explained to me the process or I would not have agreed, now I have no choice!

My son went in for the advertising ad "Free Exam". They had him sign an treatment agreement for $2435.40 without insurance, if he use insurance the total is $3013.00. Do anyone know if this is a binding agreement, agreeing to accept treatment. When asked about pricing or payment arrangements for pt with no insurance, the office mgmt states they do not offer this. We would like to go somewhere else, the whole issue do not sound like they are honest. Can someone please let me know if this is binding or a treatment plan summary?

My wife and I were both charged for services we did not want and had to argue with the office manager to get it refunded. I was duped into PREPAYING for services not performed yet. I'm still arguing to get my $87 back. I was also charged a copay which my insurance carrier confirmed later I did not have to pay. (Part of the $87). Wait times of 1 hour plus WITH an appointment made in advance. My wife and I will not be back and I told them so. These people are scammers. They get all the money they can up front from you, then draw interest on it until they are forced to refund it. I will be contacting the BBB on this also. Stay away!

I went there largely because they were closer than my regular dentist and they took my insurance. I read reviews on different sites so I went with some anxiety from those reviews. I noticed most of those reviews were from back east or the mid west. I cannot speak to situations in those areas as I'm not there. I am in Hillsboro Oregon. The office here was very upfront about everything, very personable, advised me of treatments my regular dentist never brought up for whatever reason. The procedures they set down made sense to me so we've been taking care of things. Today I had two teeth extracted and I must say because of how they performed that procedure, the extraction was the most painless extraction I've ever had and I've had a few. They even made it so I hardly felt the Novocaine being put in or the "prick" of the needle. Except for some organizational issues, I've been very satisfied with their service and costs. I'm thinking the office is new and is going through some growing issues. They had to be reminded about a couple things, but once reminded they took care of them with no problem.

I had an appointment, I've printed out my paperwork in order to upgrade my change of address and I came 5 min prior to my scheduled appointment time and still I was waiting 30 min! I went to see the receptionist after 20 min. waiting time asking for how long I still have to wait and was told I would have to wait for my turn to get my x-rays to be done...

I went to them 7/20/13. I got my wisdom tooth taken out and after they were done they just threw me out. I had no idea where I was. They didn't make sure I stopped bleeding either. I was still basically knocked out. No follow up appt either? Terrible.

Went to Aspen Dental upon the recommendation of our Insurance Co. When I called for an appt. and to verify our insurance we were told everything was fine and proceeded forward with two appointments. The first set of appointments were fine until we received a bill for the full balance. I called the office where I was told it was an error and everything would be resolved and to continue with our second appt. When we showed for our second appt., after services were completed, the office manager told us that our service wasn't accepted and we would be responsible for the charges. I clearly explained what we were told by the ins. company and by their office person. They offered to clear all costs; I refused therefore we settled on $19 per person. AND NOW I receive a bill in the mail for $758.00, the full amount!!! THIS IS COMPLETELY WRONG! There are way too many dentists in the BN area that won't treat you like this and conduct their business in a forthcoming way! AVOID AT ALL COST!!!

I'm so mad at myself. I'm sitting here waiting for an implant procedure to replace teeth unnecessarily extracted by Aspen Dental in Johnson City Tennessee. This was the second time they suggested I have a tooth extracted. Luckily the first time I got a second opinion and still have that tooth. For some reason I listened to them the second time and regret this very much! I would be very careful going to this Dental Clinic. Their billing is suspect and their service are more than questionable. They're gearing people toward dentures and what they did to me was a crime.

Let me start by saying that I went to this place ten years ago and promptly left after two months. I couldn't quite remember why and I live in a different state now so when broke one of my teeth and it was hanging by a thread of my gum, I decided to try them out again. Well now I remember why I was so disgruntled in the first place.

I went to our local Aspen Dental clinic because I had seen their ads and they seemed reasonable. I only needed to have one tooth taken care of -- it has a temporary crown and I needed to know my best options for further treatment. I was called back 1 hour and 20 minutes after my appointment time. Got full xrays (the xray tech was good at her job -- that's the only "positive" I can think of). Then I finally saw the doctor -- you'd think that I had never had dental care in my entire life according to how bad she said all of my teeth were. One tooth that needed attention turned into: 4 extractions, a partial denture for upper and lower, a crown, tooth scraping and root scaling (every 3 months), antibiotic powder to be put into all of my roots, a sonicare toothbrush ($159), prescription toothpaste, prescription mouthwash, etc. I had to wait longer for the "business manager" -- and then came the "good" news -- it would ONLY be over $8000, and my out of pocket would be over $6600. Of course, all of the work is definitely "necessary" and, how nice of them, they have several financing options. Um, no thank you!

Initial visit for my son went well we were told he needed some cavities filled and a cleaning so made a appointment for the following week, laid out $700.00 of bill to pay it all off, went the following week to have things taken care of. This time we saw a different dentist, why who knows, but this dentist said that she would not do the fillings because my son needed to be sedated and they do not sedate people. Also she was 7 months pregnant, what the ** that has to do with it? I do not know. We told them at the first visit that he was nervous about having the work done. WHY didn't they tell us that they do not sedate people in the first place and I would not have made a 2nd appointment to have other things done?

Aspen Dental in Hermitage, TN - I arrived early for an appointment and was pleasantly surprised when I was told they were ready for me to come back. After some excruciating x-rays, HUGE bite wings with cords causing the roof of my mouth and under my tongue to bleed, I was sat in an exam room. 20-30 minutes later the hygienist came in to poke and prod my teeth then sit down to give me a long winded story about some non-covered things they believed I would need, avoiding my "how much?" questions repeatedly. Of course she might have said had the dentist not kept interrupting about another patient in a different room, HIPAA violation by discussing it in front of me. I asked when I would see the dentist and was told, no less than 10 times, "She's on her way" over the course of an hour. After nearly 2 hours from the painful x-rays to the last "She's on her way" I walked out. IF you are brave enough to go here plan to spend 3-4 hours before you see the dentist. Now I will request a reversal of the charges from my bank as I never saw the dentist aside from the interruptions about another patient.

Sat in office for 3 hours thinking they were working on my dentures and I would have them when I left. Doctor comes in after 3 hour wait and tells me I cannot do your dentures (which are already paid for) until January 2015! 3 hours why not stick your head in the room and tell me this. No, they made me wait 3 hours for BAD NEWS! Pissed OFF.

I made an appointment online for a simple cleaning visit in mid September of this year. When I came in for my appointment I was 10 minutes early hoping to get in a little earlier. After waiting in the waiting area for 45 minutes, I was called back for X-Rays. Those took about 10 more minutes. I was then taken back and given a seat. I then proceeded to wait another 50 minutes waiting to be seen by the hygienist. While waiting I was lucky enough to hear the person next to me scream and complain about coming in for her 3rd time for her dentures, and they still were not right. Finally, I was seen by the hygienist another 20-30 minutes later who examined my teeth and told me that I needed a 'special cleaning' and had 4 cavities that needed to be filled and that I would need to speak with the Billing Dept to discuss the pricing further and to make an additional appointment for later on in the month.

In March, 2014 I had all bottom teeth extracted and had an immediate denture made and placed. I also had a new upper made to replace my old one. My upper I had some minor fit issues but with 2 or 3 adjustments they now are fitting ok. My lower dentures on the other hand are horrible. I am in pain most of the time from poor fit. I go in for an adjustment and they are not the best but would do but the fit never lasts more than 3 weeks and I get sores from the dentures and constant pain. And I have to call and make an appointment and am usually told I have to wait 1 to 3 weeks to get in. They don't have emergency appoints set aside but I could come in and wait for them to "work me in" but may have to wait for hours. This for someone with open sores and pain.

I visited Aspen Dental in Fairfield, CT. It was for an exam and cleaning. The office was in a nice location. The assistant was friendly and cordial. Although I read terrible reviews about Aspen Dental, I thought this place might be different. At least at first. Then this dental hygienist showed up and said I need scaling and may have gingivitis. I promptly go to a dentist every 6 months and has always been said I have good gum. She was unfriendly and rude. Then I was to talk with the office manager to talk about a financial plan. I told her I simply want to have an exam and cleaning, nothing additional. Then she said I can't have cleaning unless the dental hygienist would approve it. Unheard of. DH was already working on a different patient and I waited and waited and eventually gave up. I went home called my insurance co. and changed a dentist right away. I will never go back there again. They try to make money and force patients to agree with unnecessary treatment plan. Listen to other people. Stay away from Aspen Dental. Also, check if your current dentist is available with your new dental plan in advance!

It was a nightmare experience at Aspen Dental at Mechanicsburg, PA. I went for a deep cleaning procedures on 12/5 and unfortunately happened to meet a dental hygienist (Carrie/Kary?) that was so rude and impolite. She never cared if I am comfortable and ready to receive the treatment. She is in a hurry and started the treatment even before I could settle in the chair. She knows that deep cleaning procedure is going to be painful but never bothered checked if I am comfortable or ensure my gums are properly numbed before start. It was so painful all along and she never cared to listen to me. I would never visit Aspen Dental Mechanicsburg, PA next time if she is the one going to treat me. It is important for someone in medical service to be polite and ensure that patient is comfortable before starting any treatment. Definitely not that one like I experienced today!!!

I had seen the ads on TV for Aspen Dental and thought this might be a good place to go. I had a full plate on top with only 5 teeth on the bottom. I decided to get the lower teeth removed and have a full denture done along with a new denture for the top. The first thing that happened was that I had to talk with the finance manager. They told me the price and I told them that it was not what showed on the website. She acted surprised and brought it up. After looking at the site she agreed that it should be 500.00 less. The total bill was 2000.00. I gave them 500.00 and financed the rest with their financing people. I have been making monthly payments since.

Appt at 5 pm for check up & referral. In 2 hrs, they took x-rays (was very painful), poked in my mouth to make me bleed. Told me at first my teeth were great, yet later told I have severe issues with my gums & teeth. She tried to make my teeth move saying my teeth are decaying? Then offered me a estimate of $2,100.00, once I said I will get a second opinion, I was offered a loan for the work. They will never see me again!!!! Stay away.

I had my first appt at 4:15. I didn't get called back until 5:45 and the dr. didn't come in until 6:30 and didn't get out of there until 7:15. And after all that time I found out it was gonna cost me $11,138.00 for 2 bridges, a crown and one filling. Total BS!! Will never go back. They also told me I had periodontal gum disease which is another BS story because I just had braces taken off less than 6 months ago and had been going to my old dentist before I switched jobs and lost my dental coverage and they have never told me I had any signs of any gum disease. I would think that is something that is not developed overnight or ever over a few weeks. If I had it my ortho or old dentist would have said something. Aspen Dental says they have affordable prices on the web page and on the commercials but yet 11k!!!! They just outrageous.

I seen the commercials for Aspen and one opened up right down the street from me. I called and checked if my insurance was taken by them and yes it was so I scheduled an annual check up. The place is nice and the staff is very nice. I have never had any problems with my teeth or gums. I had my x-rays done first time, having each tooth x-rayed the way they did it. I usually just have one x-ray for the whole mouth so I was impressed they did that. After the x-ray I went back to another room where I sat on an examining table and waited for the doctor, which was right next to me about 5 feet away in the other part of the room which is open and working on a patient, weird that I can watch the patient get her teeth cleaned from my part of the room. No curtain to pull for privacy.

I have been going to Aspen Dental for a few years now. I have a crown that became loose and the tooth under it cracked so it became infected. I went to dental office on Monday November 10th to see what could be done. They made room for me on November 12th at 4:30 PM. On the 14th, I had a call from them to see what kind of meds I was on, so I told them about 1 PM that afternoon. I also gave them my cell phone number as I had to spend the whole day in Erie Pa, about 25 miles away from home. I get to my appointment about 4:15 PM. I get called back at 4:40 PM only to be told that they would not do the work and that I had to come back another day.

I went to Aspen dental in Saginaw Michigan on Tittabawassee Rd. for the first time because we needed to find a dentist in our network for our insurance. The reason for my visit was because I have an awful tooth ache and an infected gum! I was hoping for them to find a reason for the pain and swelling and take action to cure the problem! But instead they took a bunch of x-rays and poked, pushed and stabbed my infected sore tooth and gum area! And then they told me there's nothing they can do until the swelling goes down!? (they didn't even give me anything to help the swelling) And they won't be able to see me again for another two months! They didn't prescribe me any medication for pain or any antibiotics at all. They treated me as if I was an idiot and I was just a big waste of their time! They were very rude and obviously did not care about my health or feelings at all!

I went to the Yulee Florida office of Aspen Dental on 06/02/14 and set up a account to have 5 teeth pulled and partial dentures. The office manager and myself set it at a cost of $1,420.00. I paid $710.00 in cash and financed the rest with Genesis Credit. I returned on 07/03/14 had the procedure done and left with my temporary dentures. A week later I received a bill in the mail for $223.50 for extra extractions but the thing is... the teeth they were trying to bill me for ARE STILL IN MY MOUTH. I called and was told it was a typo not to worry about it. I received another bill for the same thing the following month and so on. I returned to the Yulee office on 09/18/14 for the molds for my permanent set. I brought the bill with me to show the office manager I was still be charged for teeth that had not removed and was told it would be taken care of again. I returned on 10/09/14 for another fitting and reminded them again I was still receiving the 223.50 bill. Was told it was a corporate thing and the manager would have to call the office to kill it.

I came to Aspen Dental because they were the only dentist in my area that took my DMO insurance. I needed a couple fillings, wanted my teeth whitened and the main thing, I wanted a partial plate to allow me to smile again after losing several teeth to a long illness. One tooth was in front. I asked for a flexi-lite because I didn't want metal to show when I smiled. No one talked to me about other options or discussed with me the pros and cons of my choice. The fillings went ok, but everything about the partial was very wrong.

A friend of mine was very happy with her experience at Aspen Dental, so it was a no-brainer to make an appointment. I knew I needed all my upper teeth extracted. And I knew I needed dentures. The front office staff was wonderful. The office manager was very nice. Dr. ** has been very kind. But they didn't give me any information about what to expect. I'm only 43, my husband's disabled and I have a 9 year old son with autism. I'm the breadwinner of the family. The main part of my job is talking to people. It would have been nice to know that my speech would be affected. I was also disappointed when I went in for my impressions. I didn't know what to expect, and they just shoved that pink crap halfway down my throat, without any explanation.

6 months after getting partials and having my teeth cleaned at Aspen Dental I called back to make my six monthly teeth cleaning to find out that I supposedly had a 40 some dollar bill that needed to be paid. Had not received a bill during this time and at the time of my cleaning I had wrote them a check for what I thought was the full amount. I think this crap but now they're saying I owe them more money. Needless to say I did not get my teeth cleaned, I have not paid the bill and I will not be back.

I had problems with an existing filling so I went to Aspen for a second opinion. When the Dr injected the numbing medicine, he didn't wait long before drilling causing pain and sending me through the roof! Instead of removing the existing filling they just drilled out the back of the tooth and put in another filling. After several months and visits I saw their "specialist" to see If I needed a root canal, he said no to just have them pull out both filings in the tooth and put one full filling in. I went ahead with that. After having this filling done I had severe pain. I went back and he said it was too high, so he adjusted it. Still having severe pain they referred me to another dental office for a root canal because they don't do them at Aspen. After seeing another Dr he said my tooth was highly infected and that I did in fact need a root canal. He said the Aspen Dr had the filling sitting on the pulp of my tooth. I had the root canal done and am no longer in any pain! Also at Aspen dental the bathrooms are filthy!

I went in for an appointment because I had broken dentures. I asked about having them repaired and of course they said I need to have new ones because mine were too old. The bottoms were broken in two and the top had a chip out of one tooth. I asked if they were not able to repair them if they could at least smooth the sharp edge off the tooth so that I would no longer be cut from it. They told me yes they would be able to do that. Then they took me into the credit office. I explained that I would probably not pass any check because I was in an accident and out of work for six months. And when I did get back to work my wife became disabled and could no longer work, but that we had gotten everything pretty much caught up. At the very moment that my report came back "failed" they said that they were sorry, there was nothing that they could do for me and that I was free to go. FREE TO GO? It was like I was being questioned for a crime. SCREW THESE PEOPLE! Oh ya. I also have Blue Cross Blue Shield but since it didn't cover 100% THEY COULDN'T HELP ME.

The wait times are ridiculous at this place, Davenport, IA. They have 10 people waiting tell you to come back at a certain time. You get there and then everyone is at lunch for an hr and they expect you to wait til they get back and then once they do you wait another hr. 4 hrs wasted. What a joke. It's just a revolving door setup, make you come back and come back and nothing gets done. If they wouldn't have made me wait so long I wouldn't have found this site and read all the other horrible experiences but at least they boast to you they have DirecTV for the wait. Yay, general hospital.

I was in severe dental pain when I came to Aspen for help. Right away I was treated like a second class citizen. I have lived w/ chronic pain for 33 of my 44 years. Because of this they accused me of over exaggerating my pain and refused to help me. They said the pain would lessen in 3 days with the antibiotics - okay, ya that is usually true but what?? I am supposed to suffer in the interim? Let me tell you - just because someone already takes pain medication for something else does NOT mean they do not feel pain from something else. In fact chronic pain people tend to be More sensitive to pain and need more help than the average person. Aside from the terrible treatment, lack of knowledge, lack of compassion and general uncaring attitude they tried to overcharge me for services they never rendered! Please avoid this place no matter how badly you need help. In my humble opinion they will make you feel worse.

I am a stage 4 cancer patient and informed them I cannot afford a lot and was told it would be 7,400 after insurance, only a $400.00 discount. Commercials are misleading. I could have choked when they told me the price!!!!! I could rewrite their commercials!!!!

I had a crown done on tooth number 19 in July of 2013 by Aspen dentists in Saginaw, MI. I recently went to a new Dr in Bay City as my service at my last two visits was less than stellar. My new dentist informed me my new crown, less than a yr old, may have decay under it and/or is ill fitted to the tooth. He stated a bad impression may have been taken at that time. Went to Aspen in Saginaw today to discuss the fact the crown will need to be replaced. Their response? It is your fault, the crown is over 18 months old (it is not, it was done in July, it is not Oct) and we cannot be responsible for this, however, since you are unhappy, we can redo this for free. Ok, I am a nurse, let's get real here. Who redoes work if it was done correctly the first time, especially on your tooth anatomy to make someone happy. I say they are negligent and liable. Hope to have my day in court/ins company with them. They are unethical. Very upset and should have known better.

Went to Aspen dental in College Station Texas for a toothache and to have tooth pulled. Appointment was @4pm. After an hour of waiting and watching people with appointment times after mine get called I inquired as to what the hold up was. Never received an answer, just "We will get to you soon." About 10 minutes later I got called back. Took x-rays and back to room to see dentist. Exam happens and I get told I need a list of things from fillings to root canal, crowns and bridge. 8K+ in dental work. All I want is the problem tooth pulled! Never got to actually discuss the extraction of said problem tooth with dentist.

I drove from Corinth Ms to Jackson Tn. They take a ton of X-Rays and stick something in between all my teeth. Go on to tell me that I have gum disease and have surgery to remove all my top teeth for a top plate. He said, "we don't put you to sleep but we'll dose you with some valium and lots of pain medicine." So I would need a prescription for this mouthwash to help try to get rid of the gum disease and mind you I had a bad toothache when arriving along with infection. I had to go then talk to the man who does the financing. He goes on to tell me it would be nearly 6000 dollars. Mind you I called prior to making my appointment that I had no dental insurance. And I heard they would do financing. Well of course he goes on to tell me that I wasn't approved.

I had arrange for a cleaning at their Office in Stow and it took me two visits and I was not able to do. Be careful, they will try all possible trick to have you pay money out of your pocket. They want me to pay 300 dollars for cleaning. I have been cleaning my teeth for the last 10 years every year two times. This time since I change the date, they claim that I have a reading of 4 and I need to do special cleaning. For which I have to schedule another visit. Do not waste your time with this office. Find a doctor by listening to your friends in the region.

From the second I set foot into Aspen Dental, everything that could possibly go wrong, went wrong. In May of 2013 I was on paid medical short term disability from work, when I was informed that my company had filled my position, and that I would be terminated after 12 more weeks of no-pay disability. I contacted Aspen to begin the process of removing my top teeth and acquiring dentures, which I needed badly, while I still had dental insurance. I went for an evaluation in early June and was informed that the entire procedure would cost me $600 out of pocket after insurance coverage.

Prospective patients should recognize that Aspen Dental is not for everybody. It is a low cost operation that provides good service for simple dental problems. In my case it admitted that it could not one dental problem and referred me to a periodontist. My suggestion is that you be a smart consumer. Aspen provides good dental services for those who cannot otherwise afford them.

I saw an ad on Facebook showing a patient hugging an Aspen Dental dentist in gratitude. I made an appointment and apparently the "free" work is x-rays only while the office manager runs a credit check. After an exam of 2 to 3 minutes, the dentist said, "All your top teeth need to come out" with no indication of what was wrong with them and pushed into the financing room. I mentioned I only wanted one bad tooth removed and replaced on my bridge. “We can do that.” When I returned per instructions with my bridge, I was told “we can't do that.” Later I called the same office pretending to be a paying customer, “Can you replace one tooth on a bridge?” “Yes, no problem.” I heard several different excuses why they couldn't and when I was able to reach a manager at a high level, he was snarky-rude and accused me of "terrorizing" his poor gracious clinicians. The place is a joke run by shysters.

The very first appointment with Aspen Dental of North Charleston, SC was delayed by the company for two hours because there had been an over-booking on their schedule. I should have known that it would get worse, but my optimism prevailed over common sense, and I gritted my teeth and persevered. Over the course of the next several appointments I was informed that I was scheduled by 'mistake', the denture items had not arrived from headquarters, or some other excuse four times. In other words I was wasting my time driving to their facility. Meanwhile I was receiving reminder calls and threatening notifications that I had an appointment or I would suffer the consequences if I failed to appear for an appointment.

Went to Lima, OH Aspen Dental office on 8/20/14 for routine cleaning. First time, so I filled out their paperwork and supplied a copy of my dental policy. I had a 2:00 pm appointment and got in at 2:40. Great job, very happy with hygienist. Had Insurance which was $40 for cleaning. They charged me $10. I told them that my insurance says my cost is $40, not $10. Lady rechecked computer and said it's only $10. I paid and left.

My husband didn't have a DDS and needed immediate work. We took out a loan through Genesis. The DDS was unable to repair an extraction and told us he could send us to an oral surgeon but told us he could actually do the work. He tried to pack it, the packing came out. 18 month later and many visits, my husband still has a hole in the roof of his mouth. Packing comes out and gets infected regularly. His dentures don't fit although we paid over $3,000 for them and the work. The last time we went in they told us they were busy and couldn't form fit them and put in a soft liner. We had an appointment at 1 pm. They asked if we could come back at 5 because of complication that had arisen in their office earlier in the day. They charged us $250 for an surgical extraction that wasn't an extraction but a chip of a tooth that was removed.

Have you ever been fired by your Dentist??? Well I went to Aspen Dental for a full set of dentures. I had 26 teeth pulled and now 3 weeks later cannot chew or bite. I had excessive bleeding. Went back 2 times beside the time they extracted the teeth and the next day to check bleeding.. I stated they Hurt, I couldn't chew. They didn't fit and they said that was reasonable. Called to talk with Dentist concerning bleeding and pain. I was told she was with a pt and so was the other.. Finally said I could come in 6 hours later that day or I could just come in and wait.. They finally said we will give you half of your money back and just don't come back. I have NO teeth but I do have pain and bruises, can't eat and problems swallowing.

My fiance went to Aspen Dental in Bradenton FL because he had had a tooth infection for two weeks with no dental insurance. This company says that they are affordable and they were open late so we tried them. The dentist didn't even look at his tooth, he just started rattling off about dentures then left us to talk to a financial specialist to figure out how to buy the dentures. Nothing was taken care of!

My husband started going to Aspen Dental in Lockport, NY during the first half of March 2014 for a crown. They screwed up the procedure numerous times and it eventually turned into a bridge. He works 6 hours away and stays in a motel during the week. He has had to take time off work AT LEAST 10 times since March! This has cost us thousands of dollars not to mention the time and frustration involved. The temporary teeth he has now are excruciatingly painful and he was counting the days until they put in the permanent bridge this coming Monday. The office JUST CALLED (late Friday afternoon) to let him know they want to wait 2 MORE MONTHS BEFORE THEY INSERT THE PERMANENT BRIDGE!!! Of course, he already took this coming Monday and Tuesday off and cancelled his motel. If we weren't in the middle of this procedure right now we would walk away but unfortunately, we can't. DO NOT GO TO ASPEN DENTAL FOR DENTAL WORK!!! Their service and lack of knowledge is atrocious!!!

They will not fix my bottom denture-- I read that your company is suppose to replace the dentures that break--- They want me to give them $300.00 to replace them. I already paid in full $3000.00 for my dental work. I am mad.

On Monday, 9/29/14 my daughter Sarah was scheduled for her regular cleaning. She had her braces removed in July 2014. The hygienist was Carrie. For the past several years, we have expressed our "strong" feelings towards Carrie. She has "strong" hard hands and there was a situation 2 years ago when she poked my other daughter's tongue and she needed prescription to numb the pain. So, yesterday... The minute Sarah sat on her chair to the time the cleaning was done, Carrie carried on talking and coming down on Sarah how she had bad home care, gums inflamed, gingivitis, teeth not aligned, small mouth etc.... She has the worst bedside manners.

Horrible treatment. Forced me to buy their products, part of the service. Left dental instruments in my mouth 30 minutes. I finally took them out.

I had a tooth bothering me that my dentist and I thought was a cracked crown. He told me to try Aspen Dental in Paducah, KY (about an hour from my home) that they might have equipment that would see a crack in a crown. I made an appointment for June 24th, 2014 and brought my xrays from my local dentist. When the hygienist greeted me and wanted to start taking xrays I told her why I was there and had my xrays with me. We went down the hall to talk further. She said they did not have equipment any different than my dentist but could take a look. I said there was no need to waste their time or mine if they did not have any other type of machines so I left after this two minute conversation.

On 3 occasions I have attempted to go to dentist and was sent back home each time. First time I went and they said I wasn't on the schedule for that day. Second time, I went in and sat for 40 min and got called to the back just so the lady could tell me that the hygienist said it will be 25 more min. OK. I said No, Not ok. You would think if you have a 9:30 app. that surely you wouldn't have to wait long. I left and rescheduled an appointment for this morning at 9:30 again.

Went to get a partial. It was 4 appointments in all for the end result. 3 of those visits I had to wait in the waiting room for more than an hour. So I have to be on time but they feel no need to see you in a timely manner. On top of that, on one occasion I went in to get the partial and was called 10 minutes before my appt to tell me it wasn't there. (After I had taken the day off from work and left to go there), I was told it would take 10 days after that.

I went in and told them what I wanted. I already had a estimate from another dentist. They said they could do exactly what I wanted at the same price. What my treatment plan called for was $7500.00. At the end of it all it cost me over $22000.00. I could have saved my real teeth for that price. They were rude, they were nasty. I have video with dates of no soap in the bathroom for at least 2 days, and on the mirror it says employees must wash hands before returning to work. They have admitted wrongdoing (I have proof of all this) but want me to sign release that is releasing them from anything now or in the future, for small refund.

I did not get to see this partial before they pulled my teeth. I wasn't even given a mirror to see it in the office after it was put in. Now I know why. One of the teeth I had pulled is in the front and it looks like a rectangle of pink plastic with a tooth shaped white spot near the bottom. The teeth set in the partial are 1/2 the size of my natural teeth and two were set to high. None of my back teeth touch at all so chewing is impossible. Now I am stuck working as a receptionist in the public with this stupid looking mouth for weeks while they make me a new ones. Even the dentist who was helping with the fitting (a fill in dentist that I will never see again) said they had done poor work and reported it to the billing department and technicians.

I went to aspen Dental this month and I was schedule an appointment that I couldn't keep due to being sick with cold so I called in to let them know I wasn't going to be able to make it and they made another one for me which I still couldn't make it. By the time I was feeling better they had already scheduled me an appointment for the 27th to have tooth extraction. When I got there they said I had to have two removed. I saw the first one never did see the second one, I don't believe there was another one. Another thing my bill says $838.00 for filling. I never had fillings done, still came out of the office with the same broke tooth in the front. So I called the office back to let them know I didn't have any fillings done, so she told me to call back at a later date so believe me I WILL. I can buy lots of groceries with that kind of money.

Was given free X-rays, and examination as a new patient. Was a good impression the 1st time. Was scheduled for 2 appts. on different dates. Went there for my first appt., and waited for about 1/2 hr. Was called at the reception area, and told that my appt. was cancelled due to the doctor that was supposed to attend to me had been in an emergency situation. I was never notified of the cancellation. Was rescheduled for another date. Went there for my 2nd appt. Waited there for about 15 to 20 mins., and then was called by the receptionist, and told that my appt. was rescheduled.

After a big hype, they sold my wife $1700 worth of dentures w/ X-rays which were never taken, yet billed to her dental insurance company... my wife charged the fees on her credit card and was brought back several times for " fittings" and was finally given her dentures. Needless to say the bottom plate does not fit over the gum, but rather sits on the gum, making it impossible to eat. The rim of the bottom plate is to think it looks as though it were shot out of a tube...I feel they were quick to take her money, and they better be quick to correct this problem or give her a refund...I'm going to go with her at this appointment, as I feel they have pressured her into accepting this bottom plate as the answer to her problem. The old plate is as good or better than the new one, and their option is not acceptable. Before you go to Aspen Dental in Butler Pa. call other dentists and get their opinion. Yes it may cost, but you will save money in the long run.

I hadn't been to the dentist in years but knew I needed dental work. My biggest problem was that I had broken teeth that needed extracted. I ignored this problem for many years because the teeth broken were not visible, meaning I could still smile and you not know I had broken teeth. So anyway at the time, Aspen Dental was flooding the tv with their commercials. The commercials seemed to be targeting people just like me. What I mean by that is someone who is too embarrassed to go to a Dentist and get their teeth taken care of. Aspen Dental commercials did give me the courage to at least go get their free consultation.

First, I will say that I am a senior citizen who has had a complete financial implosion when the economy took a death dive in 2006. I recently (6 months ago) lost a bicuspid due to Sjogren's Syndrome-an autoimmune disease. I went to Aspen Dental to resolve the missing tooth issue. After my initial exam, I was led to the Finance/Business manager. I believe I was told that my mouth needed $8K of dental work. I said that was impossible, and the finance manager got me a loan approved for $2500 at $71 a month with a high interest rate. I was going to manage the $71 a month. We decided that my primary concern was getting a solution for the missing tooth, and the dentist recommended extracting 7 teeth total and doing a partial. Although I thought this was extreme, I agreed, and although I have always taken excellent care of my teeth, I had no dental work in about 5 years.

I already knew I had gum disease so no surprise there. Completed all X-Rays and it was recommended that I have all bottom teeth extracted (8) but keep the eye teeth since they were ok then get a denture that would lock over the existing teeth. The top had 4 cavities and the 2 front teeth were extracted a year prior. I needed to have the teeth next to the 2 removed taken out as well. I wanted to start with the bottom teeth first and not do the top until I could eat with the bottom.

I went to Aspen Dental about two weeks ago and was called back for some X-rays and a cleaning which is suppose to be done with the initial visit. I had my x-rays done but did not get the cleaning. The woman from the front said that I did not have no dental insurance. After that, I felt like was getting ignored by the whole dental staff. I am a veteran and would have expected a little bit more respect.

I made my appointment for 5:00 pm. They called twice to confirm my appointment for 5:30pm. I go @ 5:10 - no one is @ the front desk. They come up then @ 5:20 and says I have to reschedule because I was more than 15 minutes late. She argued with me. I will never go there again and they are money hungry.

The Aspen Dental in Hixson, TN. I went in there because my crown fell off. They didn't even do anything for my crown. They were trying to find something else wrong to make money. First when I went in there wasn't anyone at the front desk. They are not very nice or professional at all. I would never go back. Close their doors... I go to Dr. Brian ** on Shallowford Rd. I have been seeing him since he got out of dental school. He is the best...

I have a chipped tooth and gum problem, but no dental pain. Aspen has good reviews and a good BBB rating, so I chose them. They said I needed a crown and gum treatment after the x-ray and exam. I paid in full, which included a home care kit that I did not know about, or request. In the middle of the Gum treatment, while my mouth was numb, they asked me for $500 more. They keep pushing me, and felt I had no choice, so I agreed. The gum treatment wasn't correctly done. My gums are still bleeding after a month. I asked for my money back for the gum treatment. They gave me my money back. The build-up for the crown didn't cause pain during and after the procedure.

The first time I met my dentist was on the second visit for a tooth extraction. Not people friendly, did not explain what he was going to do. Usually when I see a dentist for the first time, they introduce themselves and explain what they are going to do and why. He struggled for a long time extracting my tooth, slightly splitting my lower lip in the process. When I got home, there were two holes in my gums. When I went back the next day, I asked him if maybe he extracted two teeth instead of the one. He got very defensive and said xrays don't lie, he only extracted one tooth. Then he said this was a very serious accusation and he and his associates had already discussed my case and decided to dismiss me from the practice, not even explaining what he did. I went to another dentist the following day. This dentist took xrays and said that not only did Dr. ** do a very poor extraction but he also left the root too long and exposed. Now I need further surgery to cut out the exposed root. Why didn't Dr. ** explain this instead of brushing me off? I will never recommend Aspen Dental to anyone!