Aspen Dental Reviews

I suggested Aspen to my Son because of their inviting advertisements and promises of discount dentistry. His initial evaluation was nearly two hours after a 30 minute wait in the lobby. I had all kinds of questions when he was finished and he appeared visibly very irritated and confused. I asked him what they did and his reply was, a brief oral exam, X-rays and the rest was a sales pitch. He wanted nothing to do with Aspen and I thought a cancellation would end this experience. No, no, no and no it did not! My Son signed what he firmly believed was a Treatment Plan and not a loan agreement.

One of Aspen's tactics is the vague/no communication customer service approach, which is something you can read in hundreds of the negative reviews posted online. How vague you ask? Of the more then a dozen phone calls I made over a two week period, I have yet to receive a single return phone call from Aspen. The receptionist would offer responses like "ok" or "you need to talk to the Business Manager." I was never able a speak directly via the telephone to the Aspen Business Manager. I physically had to go to his office to speak to the Business Manager, which was to come later. After we got home from the appointment, I called to cancel the follow-up procedures and the receptionist response was "ok".

A week after the appointment a loan agreement arrives in the mail, BP is beginning to climb and every fiber of my very being begins to tighten and throb like a bad physical injury. I called Aspen immediately getting more vague responses and told "the Business Manager will call you back." You know by now the Business Manager never called me back and this scenario was to go on a dozen more times to no avail. A quote to do the work he needed from a local provider was a little more than half of what Aspen charged for the evaluation. The evaluation does not include any work done, not even a cleaning. We also intended to pay for the appointment upon satisfaction of work completed, not to apply got a loan.

I want to apologize to all that were involved in my last visit to Aspen. Their complete lack of communication and vague responses given when they choose to respond are nothing short of frustrating. I am sincerely sorry for my behavior, but it never would have reached this level if they would have communicated. If this does not define predatory lending, I not sure to what depths of depravity you would need descend to qualify beyond this debacle. Leaving irritated I was stopped by a customer coming into Aspen to complain about ill fitting dentures that upon several visits has yet to get satisfaction. Her only comment was "big mistake". Leaving Aspen I needed to pick up something at Menards and the cashier asked how I was, my reply was Aspen Dental. The cashier rolled her eyes and said she went to Aspen and the work they did needed to be fixed correctly by another provider - her reply was "big mistake".

Hearing stories of dissatisfaction regarding Aspen from the next two people I encountered, seems to me like a mathematical impossibility. Frankly, I am embarrassed about my escalated behavior, but this confrontation could have been averted by simply communication. There are thousands of negative reviews online. Aspen was also featured on the PBS series Frontline and to make it on Frontline, it has to be controversial.

Corporate dentistry puts profits before patient care and way before patient care. You have heard the term "pay to play" a lot lately in regards to politics. At Aspen there no such thing as a free toothbrush. In fact, Aspen overly charges for the menial and procedures are way beyond your local provider. While I was writing this I took a phone call and mentioned to this person that I was penning an editorial. He went on to tell me how the receptionist checking her mother in for a medical appointment was on the other line speaking to an attorney filing fraud charges against Aspen. How is that even possible and that really makes you wonder how and why...

A few weeks later I went to another dentist who used the same xrays and where they told me I only had 4 cavities and there was no need for a root canal. Of course I still needed my wisdom teeth removed which I only paid about $1000 for. After this trip to the dentist I had an estimated bill of about $1500. The most expensive being the wisdom teeth and the other $500 being my surface fillings. Needless to say. NEVER GO TO ASPEN DENTAL!!! They will scam you and take your money and not even do what you signed up for.

Guess what? Only Aspen covers the warranty on these, it's not transferrable. So I said I wanted my money back. I have eleven thousand dollars invested here. Quote from my dentist, "not going to happen"! There are so many things wrong with this place! From incompetent care, never being on schedule, and refusing to honor their own guarantee. Aspen Dental in Auburn, Massachusetts could not be worse! The same doctor owns the office in Worcester too, so you can't really transfer locally!

I want my money back immediately! I will never deal with these people again. My only recourse was to give them the dentures back. They did not offer a price reduction if I agreed to several adjustments. They didn't even offer to remake them. The Better Business Bureau should be involved with this business. I am a senior citizen. The dentist wasn't friendly nor was the account manager.

I got a call earlier this year from Aspen Dental asking for my son's Medicaid card number so they could bill Medicaid. I told them that I don't have that for him anymore. This Dental company appears to be scamming people upfront in order to get money. Add me to any class action lawsuit that you all have or may have against Aspen Dental. Something is not right. I'm on my way to the Medicaid office now to report them. Thanks. The best way to reach me is by email until I get a new personal phone number.

When I got to the appointment, the hygienist told me it would be another $120. I told her I was not paying any more money and was told this visit was included. She told me they billed me wrong and that she would do it as a courtesy but could get into trouble if they found out. I am really having a hard time believing her. I can't help but wonder if they set their own prices. She told me I needed to come back in another 4 months and it would cost at least $120 for that visit. First of all, I don't appreciate being scolded. Second of all, their prices shouldn't increase with every visit. If they messed up on their billing, that is their issue not mine. It took her 15 minutes to clean my teeth. For $120? Seriously? I plan to never set foot in that place again.

At my next scheduled cleaning, I decided to drive to an hour south to a dentist that promotes Mini Dental Implants. I have several lower rear teeth missing and wanted to see about implants, so I can chew. During the initial free consult, the dentist asked if I was having any other issues. I mentioned the above, so he took a look at the x rays and said the filling was pretty shallow. he got out the light and mirror and found that the back of the tooth was fractured in 3 places and one of them looked severe. After several attempts, over a couple months, to repair/save the tooth, it became infected (twice) and I had it extracted. I feel that had Aspen found the fracture 6-9 months sooner - I may not have lost the tooth.

It amazes me how such a horrible corporation can have such growth. Patients responses are the same across the country. Now get this people... One of their middle managers told me that they were attempting to acquire several medical practices across the North East. Wow! Thats brilliant, get even more people to hate you. Only in America can you staff a medical practice with morons and employ even bigger morons to oversee operations and be so successful. Oh btw... Compliance standards are much less lenient on medical practices vs. dental.

As many times as I've been in there for this One Thing, they still get confused as to what they're trying to have made for me. There is no accountability at the Tallahassee practice. No one there (with the exception of their new dentist) seems concerned about solving their problems in providing the One Thing the company advertises on TV- dentures and partials. So far, I've had to take off a total of 7 hours from my job to get this one thing from Aspen Dental. And it's not over Yet.

They advertise you can walk in and that is not true at this location. It took three weeks to even get in. Never again. When I had went for my appointment 4 hour wait and nothing was done. Wanted to send me to a dentist downtown Sandusky to do a root canal. Then did no service to me. But office manager showed me 4000 of work needed. I was like "I came here to have a broken tooth removed." Went to dentist in Toledo who pulled two teeth. Stated that one was broke to the gum almost and would not be worth saving. Aspen Dental had it down for a crown.

To me it was almost like bait and switch and I know I was only told I might have to use a little dental cream of sorts to hold them in. I carry Polident with me in my purse and gym bag, it's bad when you can't bite a banana and chose the place you eat by what soft you can get there. I don't think the one side of the bottom teeth are all they way down on my gums because food goes up under them. I was charged $6000.00. They gave me a loan called Care Credit which I am still paying for and both sets of the teeth are worthless. Money back guarantee would be fine. Give my money back, I will give both pair teeth back and go find a real dentist.

I saw which way this was going as they had me sign a paper saying that they can halt services at any time if you do not agree to their demands for treatments. Now, I have a regular dentist whom I visit regularly so only wanted their much touted dentures. They lied to me on the phone hoping that when I got there I would fold. To me it is like a wig specialist requiring an MRI to get a wig. I mean, how dangerous is it to bite down on a tray full of goo for denture impression. I left that place in a hurry and did not look back as I did not wish to get on an expensive ride I could not get off from. I will heed better in the future companies with such poor ratings and steer clear. BIG WASTE OF TIME.

However, this is where the "Doctor Care" ends and the deceitful manipulation begins... they whisked him out of the Dentist chair to the Financing Office to run his credit and "approve" him for a list of unnecessary procedures. They talked him into a list of unnecessary work including Flouride Treatments (which are only fine on children). He did question one procedure that was just an old filling that had partially came out. They had him down for a crown procedure. He asked about it and they said "oh yes we can just replace the filling and do not need to do a Crown". Turns out they do not take any insurance. If they do they find procedures necessary to finance. I asked to see his paperwork. The interest rate was 27.24 percent. In small print was the amount of 900.00 and some odd dollars that had to be paid upfront for all of this unnecessary work to be done.

All he really needed was the tooth taken care of. But in the course of the gust they talked him into all of this unnecessary work that DID NOT need to be done. He lives on a fixed income with his job. He cannot afford all this extra expense. He was able to cancel the financing and upcoming appointment. I then called them and told them they took advantage of him and how do they live with themselves. I talked to the Office Manager that barely spoke English. Bad, bad, bad experience. They should be put out of business. They are CROOKS. Luckily my friend was able to cancel. But reading all other stories some people were not so lucky. Please do your homework before visiting one of these scam offices. There are reputable Dentists out there that take payments for necessary work that one may need.

I just received another bill and when I called today, Ashley would not speak to me but said that she never said that. I asked for a recording of the call, but according to them, they are not recorded. I was never told my insurance would be used for the sealants and that the cost of the sealants was dependent on my insurance company. I have a detailed bill which has the sealants as 29 per tooth which I paid before the work was done and after the fact, they are now saying it is over 50 per tooth. I never would have agreed to over $400 worth of dental work when I don't even get cavities.

This entire experience is a scam. They had time to verify my insurance benefits or tell me to, did not tell me that they were using my insurance for the sealants, or what the cost would be if it was not covered. They could come back and say each sealant is now $100, and say I owe the difference because I have no way of knowing otherwise as none of this was on my estimate or initial bill.

Ashley also lied about coving the difference. Aspen's recording says that you are never surprised by your bill because they give you the detailed estimate in advance. That is not the case at all and they lie about who their office managers are. Ashley was going to put me in touch with the office manager when she refused to help me, but I guess he/she didn't want to take the call so they said they'd resubmit the claim and cover the difference. Now when I call back, she is the office manager but let someone else deal with me and said she never said they'd cover the remaining balance.

I went back to have them complete the job again. Two hrs later they got my family and told them I was ready to go but they didn't put cement in which is what they were to do the last time. The reason this time was they said they couldn't get the 4 unit crown out to put the cement in. I had to be sedated every time because I'm scared of dentistry work. ASPEN DENTAL NEVER called to check on me after procedure. I have a 4 unit crown now that they didn't finish job and I have lots of pain and suffering. I now have to go find a new place to redo the work or finish the job.

Aspen Dental sent me a bill after paying them $3659.76 for the last two visits that I guess I got sedated for nothing but my nerves for $1261.04 and turned it over to collection agent. I filed with B.B.B. complained and found out Aspen Dental is not associated with them. Total charge for job not done is $4,920.80 how many dentures can you get with that kind of money and I just had one tooth pulled and a 4 unit crown. That is a scam. They are a rip off and keep you coming back when not needed it and charge arm and leg for nothing and job not completed. HOW ARE THEY STILL ABLE TO BE IN BUSINESS?? This is not right. They should make it right. Help.

1 year later my husband went to same oral surgeon to ask him what spot was because it was really hurting now. The oral surgeon did a biopsy and this spot he asked Aspen Dental dentist about was larger, hurting more and causing jaw pain, this turned out to be cancer. My husband just went through 3 surgeries for cancer in 10 days thanks to Aspen Dental. They thought they had it all but find out it has spread. Can't get attorney to take case against them. Says they are a big corporation and would have to have more proof this caused the cancer. Well duh it is the same spot my husband asked them about to start with. So BEWARE OF ASPEN DENTAL - a lady was leaving the day we were waiting to be seen and when she left she was in tears and said if we were smart we would leave now. Should have listened to her. I may lose my husband now.

The other complaint is they charged me a co-pay when I didn't have a co-pay and they didn't bill my insurance company which is Liberty Insurance and charged me $119.00 and refused to see me unless I paid. Since I had went through so much to get this appointment I was forced to pay. It was a blessing I had a credit card with me. I filed a complaint with my insurance company because they are in violation for collecting money that is not due. I am still waiting on a refund even after Aspen got paid twice once from me and then my insurance company. I will never go to another Aspen Dentist. I hope they are exposed.

My insurance contact called me back to say that Aspen said they wouldn't send out anymore bills until it was resolved - not true! I had to call my insurance people again because my account is in collections now! Really!! I called the collections company, they just asked for the money - refused to check into the matter. (I was so livid that I insisted that we conference call while he tried to reach someone.) FINALLY he reached someone by making a different selection on the calling system. WE WERE TRANSFERRED 4 TIMES at the Aspen Dental Corporate Offices!

Not only am I upset about the billing, but I was trying to purchase a home and found out that I was turned over to collections for a billing that never should've existed! This took points off my credit, of course made a derogatory mark on my credit. On this final call, Aspen confirms a billing address, which was incorrect, then my carrier states that because this bill is so old that it will likely be denied. The customer service billing person there said she would just update the bill by ledger for $19 paid. I insisted on getting a copy of this with Aspen's letterhead - sent to me by email. I had to a dispute this with all 3 bureaus, put my home aspirations on hold to get my points back and/or up and get this off my credit.

A few days before my scheduled appointment they call me to tell me they needed to reschedule for the following month. Needless to say I was irate and demanded to be seen, so they made an appointment for another location. When I arrived I was extremely nervous and the receptionist told me that if my blood pressure was too high they wouldn't see me. She told me they ran my insurance and what I owed so I paid the difference with my Health Savings Account. Finally I was called back to a room and sat for 15 minutes, waiting. The doctor came in, never introducing himself but instead said, "You're not going to get a root canal?" I said, "no". He followed up with, "So, you're going to have it pulled?" in a condescending tone and then he left the room.

When he came back he sat down, shined the light on my face and said, "You know, if you didn't have this cavity I wouldn't have to pull the tooth" and then he started to put a needle in my mouth! I totally wasn't prepared! I received the shots and he said he would be back. I sat in a room for 34 minutes when he finally came back with a nurse. He began to pull my tooth and my head was shifting back and forth because he was rocking the tooth so hard. This went on for about 7-10 minutes and then he asked the nurse for another tool. She left the room and came back with it. He proceeded to pull and rock my tooth (all the while my head was rocking back and forth still). For what seemed like an hour went by but was really 10 minutes it finally came out. He gave the tooth to the nurse and walked out of the room. I was sweating and shaking, the nurse talked to me until I calmed down a bit. Then she brought me out to the reception area.

The receptionist was so involved in her conversations with her coworkers I had to sit in front of her and wait until she was done talking about all of their lunches and when she would be back at this particular location to see all of them again. Then she looked at me and said, "because the doctor had to use unexpected instruments there are additional charges." I said, "Are you going to run it through my insurance first?". She laughed, "It's only $7. You can pay that!".

So I gave her my credit card, she ran it through, gave me my receipt and said, "Have a nice day." I then had to ask if there was a follow-up appointment, she said "no". And then I asked about the gauze in my mouth, when I should change it and how often. She replied, "Change it every 20 minutes until you don't see anymore blood" then she turned her back to me and proceeded to talk to her coworkers. I was FLOORED! I will never go back to Aspen Dental and if I hear anyone bring up this dentistry I will advise them to go elsewhere and explain why. I have never had an experience like this before, it was horrible!!!

Original Review: Jan. 14, 2017

Despite paying cash every visit I kept receiving bills and every time I took the bill to Aspen I was told it was corrected. BUT AFTER 2 YEARS IT'S STILL ON MY CREDIT REPORT... WHICH I NEVER OWED. THEY ARE A HORRIBLE COMPANY. There are other clinics. Go to them. DON'T GO TO ASPEN.

Finally, the weirdo comes back, does not tell me her name, and goes, "K, what's bothering your teeth?" I said, "Um... Nothing? I want a check up." She goes, "oh," and looks away and looks at my xrays. She then turns around and says, "K, you need 3 fillings..." I'm like, "OKAY??" So she then showed me where the cavities were and said, "Any questions?... Have a good day," and she walked away. WTF? So I then went to the office manager to find out a price and I kid you people not... I almost bursted out laughing when I heard the price. She starts off with "Any questions?" I said, "Yep, how much?" "1,200.00 for 3 FILLINGS." I said, "Nope, no more questions." I want my xrays so I can take them to my local dentist. Took my xrays and off I RAN. SCAM... WEIRDO EMPLOYEES... and UNPROFESSIONAL. Do not waste your time people!!!

I was only 39 At the time. I was so upset I started to cry. The dentist hightailed it out of there with a word of comfort or a backwards glance. The finance girl took over and actually asked me what my credit limit on my card was! That was such a red flag that I said I had to process the thought of losing all my teeth and I left. I went to a new dentist a few weeks later and long story a little bit shorter, now about 3 years later I still have all my own teeth, my gums are healthy and my teeth are solid... and getting better with each visit. Do yourself a favor and run, don't walk, to a real dentist.

I guess I'm going to have to end up going to another dentist and repay for a new set of dentures that are not made to break. Save yourselves some time and money and do some research and find a dentist who actually cares about your teeth and the quality of what's made. Not someone who wants to get as much money from you as possible.

First off my account was paid in FULL and the account is closed. At this point I wanted my money back even more. Told me I had to wait and get adjustments and liners. No my gums and jaw bone have been eroded. I AM SO READY TO TAKE THIS UP WITH THE ATTORNEY GENERAL IN TENNESSEE. THIS HAS GONE FAR ENOUGH! These horribly fitting dentures swell my gums badly and cause me to gag because they are not lined properly. I'm not paying the money I paid for them. They are just horrible. The bottom denture is longer on one side and I gag. Seriously I would rather have no teeth than have all this pain.

My second visit was slightly better. But what I didn't know was that on nearly every visit, I would be seeing a NEW dentist. In other words, no continuity of care. A plan of care was made, and I needed teeth pulled and upper and lower partials made. The cost would be approx $9000. Okay, I agreed, since my insurance hadn't given me any other choices. The teeth were pulled, and after some time, casts were made of my mouth for the partials. Getting the upper partials took almost a year! And right from the start, they were quite uncomfortable and food collected underneath them whenever I ate. I was told they did fit and that it was MY fault food collected underneath. HUH? Eventually they agreed to re-make them.

The second set had exactly the same problems, and I told the latest dentist this. She poo-poo'ed me, saying it was somehow MY fault they didn't feel right. She kept saying that they did fit. The lower partials finally came and lo and behold, the same problem, but worse. Every time I talked or chewed, they fell out! When I spoke to yet another new dentist, I was told that it was somehow MY fault, because she claimed I didn't always wear them. How could I? They kept falling out! After another length of time, Aspen agreed to remake them. That took months. When they finally arrived, I was horrified to see that they had NOT filled the gap where a missing tooth used to be! When I pointed this out, I was told, again, that it was all my fault, because I hadn't worn the original partial and my teeth had moved, narrowing the gap "too much" to fill. HUH? They refused to remake them.

By now, I was totally fed up with Aspen Dental. Yet, I continued to make those monthly payments as originally agreed. The original manager quit and a new one came in. On my next visit (for cleaning) I was ushered into her office and told that if I didn't start making larger payments, they would send me through collections! I explained to her what the first manager had said. I was told that it was MY fault because I didn't get it in writing! I told her that I could not afford larger payments, and $35 a month was what they were going to get. Sure enough, they put me through collections despite a long history of regular payments.

I finally contacted my insurance company to complain. Originally, they weren't sympathetic. But after several conversations, they apparently reviewed my file and finally noticed that we had been greatly overcharged. I was told they no longer refer patients to Aspen. And gave me the name of a private dentist with a decent reputation. What I have learned from all this is that if you care about your money and your teeth, DO NOT go to a chain dentist. I liken Aspen to being the McDonald's of dentistry. Poor quality, poor standards of health, and in general bad for you. Plus you will pay entirely too much...

After almost 4 months of work 15 teeth extracted, 4 times in a hotel, food & clothing costs due to their mistakes & all they wanted to refund was just the costs of the dentures & still charge me more money. Then when I asked for my refund under the no questions asked they wanted to ask me a ton of questions. I do not recommend anyone go here no matter what. They are over priced & can't do the job, they are unprofessional & lack customer skills especially the oral surgeon Dr. **. He & his staff are total **. They are rude, rough, & act stupid blaming everyone else instead of accepting the blame & trying to fix it.

The next in line is a Mr. ** & he outright lied to me, & then let's not forget Alicia, oh sweet stupid Alicia. She is so sweet the syrup drips from her mouth. I can't believe a thing this staff tells me. I am still waiting for the copy of my file & I have filled out all the paperwork necessary but have still not sent it but oh yea they want their dentures back like they are going to put them to use in someone else's set, I would not expect anything less. Oh by the way I am a veteran & have not received any type of assistance from ASPEN even though they advertise how they help VETERANS... NOT..... I am reporting to board of health & the BBB and any other organizations.

They absolutely refused, and offered me a painkiller instead! I was told that the prescription I was given should have cleared up any infection I may have had and that there was no way I still had one. I pleaded with them to reconsider since I was afraid that when I came in for my appointment, they would see the infection and swelling and then refuse to do any work. I was told to go see my family dr! WHAT?? My family dr is not a dentist! I was then told by the dental assistant that I didn't have her degree and that I wasn't nearly as smart as she was.

They then canceled my appointment and told me that they couldn't have me as a patient if I didn't agree with their advice. I finally was able to reach my dentist and he immediately called me in a more powerful antibiotic and advised me that the one I had been given wouldn't have taken care of the infection. If these people aren't even smart enough to prescribe the correct antibiotics, I sure don't want them working on my teeth!!! STAY AWAY FROM ASPEN DENTAL!!

Here's a brief rundown of what happened and why I am submitting this review: The surgeon didn't introduce himself, I had to ask him. I was given no "rundown" of how the procedure was going to go or what to expect. I was given the nitrous mask with no warning/explanation, poked with the IV with no warning, the drugs were injected without warning BEFORE the nitrous even took effect. A rubber block was crammed into my mouth (I have TMJ problems and told them beforehand) with no care whatsoever, and I passed out while the nurse and some other guy shot the breeze. I was wheeled out to my husband and he told me they said, "Read the paper" when he inquired about my aftercare. I didn't "come to" until we were down the road.

Day 2 post-surgery (today) I am crying in the worst pain I have ever felt (even with the meds they prescribed) and my husband gives them a call. "Oh yeah, she had 4 impactions so that will cause more pain/swelling than average... no we won't be giving her more meds for the weekend or stronger meds." There was no attempt to guide me on what to do to manage the pain. I got it to subside to a tolerable level with salt water rinses and hot compresses. I also have stitches on the lower jawbone and I have no idea if they will dissolve or if I need to go back to have them removed! All in all I felt like they were behind and just wanted to go home, at the expense of my comfort. I did not feel like a patient but rather a number at a facility whose goal is to collect payment and move people along. Please do NOT go here for any sort of oral surgery, for your own sake.

We never received a response from Aspen, but did find out that the dentist who performed the work was no longer there. At the same time of our original visit I asked if I could get my dentures realigned as they were loose fitting. I was told I would need new dentures as mine were worn down. The inexpensive dentures that were advertised by Aspen, I was told, may not hold up more than a few months and I would need to have them fixed or replaced every few months. Decided to continue with my old dentures.

To this day, my husband cannot eat without the teeth "clicking" and when we asked Aspen about this, there of course would be additional charges to get this taken care of. All of this happened between 4-5 years ago and my husband, who has cancer as well, has had to live with the poor decision and expense we encountered by "trusting Aspen". I'm afraid I don't have our paperwork to provide any order number or a receipt. I probably could go back years and find the payments that were made to the credit company - offhand I think it was called Credit Care of something like that. I really just want people to know what they may encounter in dealing with Aspen. A totally unreliable company.

I'm sitting in a chair where I can see through glass door the little hallway where xray was and the financial desk. I watch the xray tech with gloves on, come in and out, and pushing the xray button then wiping her nose with back of right glove. She gets the kids done and back to consult area. I watch her sanitize her hands then the room and button, then I get called back. Told my husband to wash hands as I don't want her touching me if she wipes her nose or mouth. I have severe copd and a cold can kill me.

We get done with xrays and takes us back to consult area, I see her sanitize her hands. Dr. Comes waltzing in and starts talking about problems. She sees they need to be fixed, gave me 2 options, and by the way 2 teeth are causing the infection and need to come out. I have always been given antibiotics and made appointments for next week in the past, but ok. I get taken to financial desk. They hand me one estimate for the second scenario that was suggested. I see an oral b toothbrush charge for $135, not covered by insurance on there. They said I couldn't get partials and extractions and do antibiotic treatments and deep cleaning without agreeing to buy the toothbrush.

I asked where other scenario that was discussed was. They said they didn't write it up. I said "oh well I'm not committing to any future treatments. Let's talk about today. My part. 2 teeth extractions." "$75. We need that up front." Dr. Walks by and says "I can do those today. Just sit out in waiting area and I will get you when it's time." During my time in consult area, in the chair there was a tv pointed towards tech desk at foot of exam chair. No one ever said "find something to watch and relax". They have dental lab there and the place was permeated with drills, hammering and little saw sounds. Not comforting. As I am sitting there waiting for my procedure, I see lady that came in after me come up from a treatment area, her daughter having to steady her and walk beside her, and open the bathroom door for her because she was too shaky. She was fine going back and fine sitting in waiting room.

Finally my turn. I get called back. Assistant has me sign consents, then leaves. Dr. come in and says "we need to start", gets assist and I get swabbed with stuff. Procedure table left flat. I sit up anyway. Dr. Comes in, says it's time for ** or whatever, injects it, leaves me flat. Again I sit up. I have had braces, oral surgery, past tooth extractions, fillings and root canal in past. I was never left flat. There's a tv over end of table, remote on ledge on wall. No one says a word. In dr. comes. Gums still not numb. Another round of injections. This time I'm starting to feel funny, I'm left flat again. Again I sit up. I'm all alone. I started feeling dizzy, heart pounding.

Good thing I'm a nurse for 30 years. Knew it was rare reaction to the ** in the injections. If I just sit here and concentrate on breathing I will be ok. Tech comes back, never looked my way. Said "I gotta go to bathroom." Ok she lets me. I see my daughter that had showed up during xray. She comes with my purse. I need my inhaler, go do my business in bathroom, do a puff, get up. That's when the tremors hit. My dr said I was whiter than normal.

I explained "I have the epi shakes. It will be over in a few minutes." We go back to the room, dr comes in. It's time to lie flat for another injection. I said "I'm having a reaction to the **. Please no more." She says "ok" and gives me something else and insist I lay flat. I said "I can breathe better sitting up", then my daughter chimes in, telling her I'm having ** reaction, let me sit up. "Wheres emergency oxygen, she's copd and you need to get ready to help my momma out." Was informed they don't have oxygen in the premises. "I just need to lie flat and breathe deep. We need to get this done now."

They finally at my daughters insistence take my blood pressure with a wrist cuff that said my heart rate and bp was too high. My sats came up from 85% to 97, finally. I said "ok I will lay back now." Instead of poking at my gums, she gets pliers, wrapped around one or the 2 teeth and starts to twist, and I'm positive by that time an ** word and an ** word came out, because I'm not numb on back side of gum. That hurt. My dtr had to hold my legs down because I was kicking. Dr finally gave up, said "shes just leaving with antibiotics. Reschedule her for monday."

During one of my sitting up episodes, I was going to get tv remote, but happened to look in the floor at end of chair and lo and behold there's dried blood drops in floor. Floor filthy. I sat back upright and look around. Fine coat of white dust is thick on chrome parts of the stools in there. Never once saw the asst or dr wash or sanitize their hands. I got what I needed anyway, antibiotic therapy, but I will NOT go back there for anything. That lady I saw earlier, was having same problem, epi reaction. I didn't have dental anxiety in the past, but I sure do now. My insurance company was appalled I had to pay up front. Oh and hours on clinic are 730-5:30 Mon-Thurs, 8-1 on friday, closed on Saturdays except for special days.

These people tried to get me to commit for future treatment, before I even had initial problem taken care of. Infection control doesn't exist. And because of chances or epi reactions when they start the administration procedures, the patient isn't supposed to be left unattended, and a set of vital signs should have been taken prior to beginning. During a reaction, the patient isn't supposed to be left lying flat unless they start having seizures. They are supposed to be sat upright, and emergency oxygen should be available in settings where anesthesia is being done. Aspen Dental doesn't have that. Stay away.

I am 63 years old and have NOT once been told that I grind my teeth at night. The dentist said that the tooth that I repaired looked great and they wouldn't do anything about that. They would line them but it would cost me 48+ dollars. I have never heard of the teeth in dentures wearing down. I never had this problem with the prior two upper dentures I have had, prior to getting this one in July of 2015.

I don't understand what this guarantee/warranty is about, since no matter what is wrong with them, they say it is something you are doing wrong. For an upper plate that costs ~1000.00, the teeth themselves should not be wearing down. I walked out and told them I will find a dentist that will get me a denture that will fit and NOT wear down the teeth. I am totally frustrated with Aspen Dental. I would NEVER recommend anyone to go to Aspen Dental for anything. I believe their high dollar denture is a scam... A great way for them to make a lot of money on a denture plate for a few hours worth of work.

After the exam I met with the officer manager. I was numb when she estimate the total cost at 1845.00. Then the pressure was on. She wanted 60 percent down 1150 00 rest on second app. 700.00. Never had to pay up front before. Wow. When I complain she lower it to 400.00 down payment. To be honest I felt like I was buying a used car. After looking at all the reviews online their only interest in is charging as much as they can. Whatever happened to good old honest business ethics? Disappointed.

I schedule an appt for my 6 year old and had to reschedule her appt because she was ill on the day of the appt. On the next appt I got to the office with my paperwork already filled out for her so that it would not be any issues. After waiting an HOUR they told me that "They don't see kids". They could have told me that prior to driving through traffic to get there. Horrible!! I called my brother which is a manager at another Aspen Dental. He called them and they finally called to apologize. The office did not care what they did to me!!!! I would NEVER tell ANYONE ANYTHING positive about this place.

They gave me a price of over 150000 and with our insurance it was around 7500. I told them I could not do it at this time, and all of the sudden they became extremely insensitive. The Attorney General in some states has sued these people. You can see it online. If I had known this I would not have gone there. They do the old bait-and-switch method, in Ohio I know this is illegal, but in Florida I have no idea. Moving on from here.

I went and got two other opinions. One dentist would not do a complete extraction and set of dentures because they thought my teeth could be saved. Probably thought they could make more money on the treatments. They said that even if they would pull all my teeth, the recommended surgeries from Aspen Dental were not needed. I then went to the third dentist. I actually had him do all the work. I had all (32) teeth pulled, dentures made, and 6 soft relines done for $5800.00. The surgeries. The surgeries. He said that they were not necessary and that most dentist will bill and charge you for them and not even do them. They just list them on the billing not expecting someone to actually check and see what it is. I'm sorry about all the bad experiences I've read about from patients of Aspen Dental. I guess I'm lucky I had 2nd and 3rd evaluations. It was worth the money since I saved almost $7000.00 not going to Aspen.

This dentist only saw me for roughly 30 minutes during my six months of care at Aspen. And during my last appointment when they did not have the supplies to fix my temporary dentures, she treated me as if I had done something wrong because I was complaining about my care. She then began to chastise me like I was a child and then brought the office manager into my appointment saying I was being rude and she did not feel comfortable alone with me even though my wife was present and she was rude to her also. Then when I contacted Aspen Patient Satisfaction number to complain about my treatment, I was informed at this time that this dentist who again only saw me for 30 minutes of my six month care at Aspen had discharged me from services because she was afraid of me and deaminized me as if I was the bad guy.

And because of this she voided my contract and now I have ill fitting permanent dentures that hurt me everyday and because of her discharging me I am no longer allowed to see any dentist within the Aspen organization and voided my 7 year warranty on my dentures. I am in the process of hiring a lawyer for breach of contract and poor medical ethics. Contacting Aspen was a joke. They are allowing this dentist to do this and I have no rights as a patient. I entered the contract with Aspen and not Dr. **. All I did was complain about the indifference I was treated with and did not blame this dentist for my treatment. So if you are in need of getting a pair dentures you may want to think twice about going to the Aspen Dental Organization.

I will never go back to them and I warn people don't go. It is a rip off. They mess your gums up and the teeth they make are sorry. I been paying for way over a yr now. Made so many trips to gainesville to try to get them right. But not going thru that again. Not paying anymore money as I feel they got a $1.00 to much. 83.00 a month. I am on soc sec and they are outrageous on the charges... I will never go back and if you're smart never use them. Have dentures and can't wear them and now I have to go to a dentist to try to get some teeth that fit... No more payments. I may get a lawyer and take them to court.

They did offer to replace it for free, but there was NO WAY I was going through that process at Aspen again. A few weeks later, I received a separate bill for over $800 for money they said insurance would cover but didn't. I think it is a scam. They had this $800 listed on the original agreement as an "insurance benefit," as opposed to "insurance discount." Never once did they tell me that that $800 was not guaranteed. If I had known that this less than satisfactory experience would have cost me over $2,000, I NEVER would have gotten it without a 2nd opinion. Shady estimate/business practices, and poor quality dentistry. AVOID!

This employee kept talking and so I walked away and said some how I thought I was the customer and was not shocked by the treatment giving the looks of the gang banger addressing me as if she was a retired drug dealer. So I still ask does all insurance companies, welfare social services and other government hand out pay the bill in advance and are receptionist trained to be attack dogs at Aspen Dental and there was 3 other clients in the lobby witness this exchange.

After my initial tx plan was finish and paid for. Made an appointment for hygiene only, at the time the front person tells me that my insurance didn't cover fluoride tx and that I have to pay $45.00, at this I told her I only wanted a cleaning. They completely ignore what I wanted. Did X-rays and periodontal. Whole nine yards. I paid for it anyways but was not pleased at all.

Finally I was in need of an implant and call their Foley, Alabama office since they don't have that service in Pensacola, FL. I told them I needed an appointment after 10 am. Wanted make sure I was able to keep the appointment since from where I live is an hour drive. Called four times. Every time they gave me the runaround. Wanted me to pay upfront $117.00 for consult but could not assured me the time of the appointment, I asked to speak with the manager. Got the same treatment, I told her money was not an issue. I could pay with a credit card for the consult but she kept insisting that she could not do it. That I need to go their office which is an hour away just to pay for an appointment consult.

Both person at the Pensacola, FL and manager at Foley, Alabama were very rude and unprofessional. When you need to address an issue they will not let you finish and talk over you which is very rude, disrespectful. I finally had enough. They are clearly an dishonest investment firm not an affordable dental care place. I advice anyone looking for services to check the reviews on this practice before getting services with this investing firm. That's what I should've done first.

When pointed out that I had the Plan's procedure amounts/codes, she offered a lower amount. What I can recommend is, Buyer Beware...this business is unlike anything seen after 40 years of dental care history with others. Filed complaint with Aspen Dental corporate. Not seeing that Aspen Dental will not post any unfavorable patient reviews on their internet website...makes me wonder now who is actually writing all these glowing reviews. Beware folks.

By now most of my teeth were either broken off at the gum line or sheets of my tooth enamel were shearing off. I am 100% disabled, my wife is sick and money is tight. My wife said even if we have to borrow $$ to get the dental work done it had to be dealt with. I had one wisdom tooth that was surrounded by a huge cyst. If it ruptured and septicemia set in it would be fatal. I provide this narrative to illustrate that I, like so many others, was suffering immense physical and mental pain. This starkly illustrates how little Aspen Dental cares about you, you're just a big $$$ sign to them.

Go to Aspen Dental, everyone is sugary sweet, full of compassion, and just want to help you. The examination the results were not unexpected. 14 extractions, all upper teeth would be removed and several lower ones. Again the dentist was slicker than poop through a panther. Gravely concerned but confident that the experts at Aspen Dental would make me whole again. Just stop by the front office to make arrangements for immediate treatment and payment. Plan A was $11,000 not including dentures or bridge. The office Master Con-artist saw my shock and said we could do it this other way for $5,600.00. Again without dentures or bridge and no anesthesia.

These guys have it down to a science, blow client out of the water with huge estimate than kindly “sharpening her pencil” and coming up with a lower price. They were trying to make me think they were concerned for my health and the $$ was secondary. They had me hooked, reeled in, and I was almost in the boat. When I said I needed to think about it things changed fast, real fast.

Pleasant lady turned into an ** like someone flipped a switch. Started to blame me for my health problems, saying I probably never brushed my teeth ever, and sign or stop wasting her precious time. There were people there that were “really sick” and my spineless sniveling was sickening. I stood up, gave her the one finger salute and told her to go ** herself and her pathetic scam tactics. I spoke clearly and loudly for the benefit of the folks in the waiting room ten feet away. The look on her face was precious beyond description. I turned on my heel and continuing my red-ass tantrum marched out. To summarize they are liars and cheats. The kind of people who steal the pennies off a dead man's eyes. I went to a local dentist and had all the work done for $3,864.00

His staff is so rude. If you have a complaint they start over talking you out. They won't allow you to voice the complaint. I have ask to speak to the owner of the place. They say I will leave him a note, not sure if he will have time to call you or when he will. On the appointment issue they told me the dentist that owns the place had nothing to do with the appointment staff, on the issue of my bill today I ask to speak to the head dentist she said he does not work in the billing dept.

Their insurance payment did not coincide with the EOB statement that I received from insurance. They had less than what my insurance paid. I said I would not pay the bill until I talked to the dentist in charge of the place. She said "do what you want but if you don't then collections will take it over." I said I will make sure the word gets out what kind of business they run. She said "I will not sit here and be threatened by you." I said "if you consider that a threat then I consider yours a threat to me as well." That was the second lady I talked to the other one hung up on me. NOT a good place to do business with. So nice until they get your money and then they are a totally different crew.

They charged me also to do a reline which should have been included in the price. I was also told I would be put to sleep for extractions and I was wide awake during the whole thing. All in all I cannot sleep at night over this. I am 78 years old and on a fixed income. I have receipts but don't know how to attach them. I put this on my Care Credit account and 600.00 was paid by my insurance. PS my jaw is black for about a week after they pulled my teeth.

Two days later I called again and asked if I can just get the cavities taken care of. She put me on hold and spoke to the dentist (so she said). She stated that the dentist said I could not get the cavities done unless I do the scraping. I told her I am just going to find another dentist. Since when does a dentist (doctor) not take care of cavities above all else? They can create infections and especially pain! These people are not health conscious, they a money conscious! They should not even be in the dental business! I spoke to someone later about my experience and little did I know, they already have a bad reputation for ripping people off. I am now waiting for a bill that I was told was suppose to be covered and then I will take it from there. Dentists should not be controlling the customer's money! I am paying for it so I should receive the services I requested!

My insurance company wants certain documentation to pay, and they are not supplying it. The bills have been outstanding for almost a year, I have tried to get someone to act from the office with no success. I called their "corporate" office with no success. Corporate said someone would get back to me, and that someone was the office manager who I had already had no success in resolving my payment problem. I wouldn't recommend anyone to Aspen Dental. They sell you on everything thinking your insurance is going to pay up. Yeah, that hasn't happened yet.

A month later I got another bill. Another recorded phone call with his permission he finally took care of it and sent me a statement showing a zero balance. I said to remove me from their system as I will never go there again and now I get a phone call telling me it is time to setup my next appointment. I originally told the manager David I would not post a review if he took care of it all but now I get bothered to set up an checkup appointment so I guess he did not do as he said he would. Corporate Dentistry at its worst.

An hour before I go there I had to take a pill that they prescribe me to calm me down. Took the pill one hour before the appointment and waited in the room to call my name and started the surgery! Meanwhile I started to feel dizzy and uncomfortable. Waited there for one hour after my appointment was schedule and finally they call me and tell me that they have to rescheduled my appointment because the doctor is running behind like two weeks after that! I was sedated, nobody bother to call and warn me not to take the pill and ruin my day! I do no think I will be back! I want my money back and I will try to find another dentist! Very bad experience.

Places like Aspen Dental should be closed because they overcharge for everything and they pressure people into paying for it by opening a charge account with them. They really are an investment firm not a dental association interested in offering people affordable and ethical dental health care. The goal of a good dentist is to save peoples teeth not talk them into to having them pulled out so they can sell them an expensive set of dentures.

Dental First Financing has offered me no compensation or explanation for why it takes them 13 days to process a payment, even though representatives state their mail room is open 7 days a week processing incoming mail. My bill's due date is on the 20th of each month. As they average 13 days to process, they consider all of my payments late – Bank of America mails each check 5 days before the due date to ensure it is on time. This company has lost 2 previous class action lawsuits for doing exactly this to thousands of consumers charging late fees that are unwarranted to "ideal" customers who OVERpay on time every month. This third party loan – through Aspen Dental – is scamming everyone who is forced to take their loan due to lack of dental insurance.

The dentist in Sarasota refused to talk with me. After calling the head office help was again refused to redo the crown, and the discounted offer was more than quoted by our new dentist. I will have the crown replaced and then take the matter to the Sarasota small claims court, or seek other legal recourse. The head office staff and local staff freely admit that the dentist they employ are straight out of dental school. Aspen Dental was not a good experience.

The customer service was appalling. They did not live up to their policy. Then it has taken weeks to get a refund of the Eight hundred ninety one dollars. They took my money. Have had it for over a month but I certainly don't get interest on it. Then they kept us in the office for over an hour. They can't even follow their own policy. They have lost three customers.

July 27th I walk in. They do an impression and say come back on Aug 2nd, another week later, and I was like a week wait??? I said "Ok, you're busy. Fine make me appt. for Friday the Aug 5th so I can pick them up?" "No, we can't do that. We won't do that. We don't have a promise date for you." So the teeth that were suppose to take a week to do are now taking 3 weeks to do. The office manager just did not get it that I could not wait 3 weeks for teeth. It got to the point I said "Fine I can't do this. You have put my dental phobia into high gear. Refund my money and let me out of here."

So now after they took my money instantly now I have to wait 2 weeks to get a full refund (or that's what they promised). In the meantime I can go to no other dentist because they have my money. They are a bait and switch place. Tell you one thing and do completely another. I just wanted a smile for my daughter's wedding. All they have done is put stress on me, though I did like the dentist he seemed concerned or a real good actor. At this point I give up and going elsewhere.

Next a dental hygienists inspected my teeth and then a dentist inspected my teeth after that. The Dentist asked me if I had any questions and I said I had come in for a cleaning. From this point on everything went straight down hill. The Dentist said this visit was just to have my teeth inspected and that I had to sit down with their "Benefits Coordinator" and make an appointment to come back for my cleaning. The "Benefits Coordinator" took me to her office, sat me down and asked me how everything went. I said "not very well. I had made this appointment to have my teeth cleaned." The "Benefits Coordinator" (AKA Salesperson) said "oh no we don't do that on the first visit."

Now I am 52 years old, have been to more dentist than I could count on both hands and have never had this happen before. She continued to tell me how they had to evaluate my mouth before conducting a cleaning. Now I am starting to understand their operation (Multiple Office Visits = more $). When I started to get upset telling her I had made this appointment 6 weeks ago and it was the earliest they had and now to find out it was just to inspect my teeth first and then I would have to make another appointment to have done what I had originally made my appointment for was ridiculous. Then when I pressed her for when I could get in to have my teeth cleaned she said "Fine how about tomorrow at Noon." I said that would be fine. Then she tells me "OK after what your insurance covers you will have to pay $238.00 for your cleaning." So I said "fine, I just wanted and needed to get my teeth cleaned" even if its outrageous. Then she says I need FULL PAYMENT NOW before we do anything.

Now I have been in the service business all my life and nobody that provides a service demands payment before completing the SERVICE. At this point I was no longer going to have anything to do with ASPEN DENTAL! It is a Dental Factory by all means with an actual Salesperson whom also by the way tried to sell me a $130.00 toothbrush while trying to Hijack me for $238.00 plus what my insurance covers for a TEETH CLEANING.

The Oral B toothbrush to be specific. They made it seem it was covered by my insurance. They had a bag and everything ready to go for when I left. (Well played). I took it as my mistake then and lesson learned. I then lost my job and had no insurance. I got laid off the day of an appointment on 05/14/14 so I cancelled it not knowing I was insured for the next 30 days. I wasn't able to make it again until recently. I had to catch up financially and be able to afford some kind of insurance which is still crap, for lack of a better work to describe it.

I called to make my semi-annual cleaning recently back in June with Aspen. They made the appointment and all was set. I did not know until I was there that the cleaning in fact will not take place because they don't have time and after 3 years, I am considered a new patient so it is a consultation. This should have been given at the time I made the appointment so I could have informed my job which frowns upon me missing work... Not once, not twice, not three times, but a total of four appointments. This is now being extended to 5 appointments because I need an extra follow up for POOR work or a possible root canal tomorrow for my fillings. Though, I better not need a root canal because it was only a surface cavity and a milky substance.

If a root canal is needed, it seems the work wasn't done properly on my teeth and I will be seeking legal advice if that is the case. I was charged over $1400 out of $2535 for a bill that was never explained to me. For treatment of gum disease it cost close to $1200 and $200 for my fillings. This seems outrageous and I was unable to seek a second opinion since I was charged my first visit. When I asked the Dentist what my insurance covers and what it don't, he said the front desk will explain it to me.

Once at the front desk, he told me the amount. I asked if there is a bill that explains what is covered and not covered by my insurance. He said yes and put the bill on the desk. I expected him to start explaining, but he just sat there smiling as he kept trying to sell me a toothbrush. The bills are of a foreign language to a non-medical billing person and maybe to them too and reason it wasn't explained to me. As a client, I am not sure what is needed now and what can wait. A good dentist would advise you of this not just you have this, this and this, bam here is a bill.

Eventually, after staring at the bill dumbfounded, the front desk person said he really wanted me to have the toothbrush, so he gave me a "discount" to get it for free, but it is showing as a charge on my bill after my last visit but did not at the initial transaction of paying for it. I kept persisting I did not want it due to my first experience. But if free, why would I not take it? It was in fact not free. I also used my care credit card to pay for the services because as a 27 year old living paycheck to paycheck, I don't have $1400 to just drop on a dime. The card was charged before any work was done preventing a second opinion and me having to come back. (Again, well played) This was not done in my first visits with Aspen when I started in 2012. From what I recall, I was charged as it got done. The hygienist and dentist then were excellent and did not make me feel like crap after my consultation and left me in tears or charging for un-needed services.

I reviewed the bill when I got home and hardly any of it makes sense. How is anyone supposed to understand these bills? What is a ** site? Should I sit there and Google these terms before paying the bill in the office since it is not explained to me!?!?!? I do know I was charged for a optional cancer screening test but was never asked if I don't want it to prevent the $70 charge insurance doesn't cover. I know I had no bumps that were alarming to be concerned on this matter. (Well played again) Also, charged $30.00 each for three pastes not covered by insurance at all.

Also, what is the point of a promotional period if Aspen charges before the work is even done? It will be on my card for 4 months by the time everything is done, leaving really only 14 months left of the promotional period. If I had known I would be treated as a number and $$$, I would have went to a different office for sure. I always heard bad things about Aspen but never felt that way until recently. I will not be returning after these visits are complete and if my follow-up appointment results in a root canal, I may be seeking a lawyer.

My first bad visit with a dentist office in reference to the health of my teeth and they have not made it easy. My bills have been attached. It seems I was charged for same thing multiple times. I really hope someone gets in contact with me to try to make this right or if interested in keeping a client for the future. In this day of age, there are plenty of offices to choose from, but I chose the place that worked for me before and it was nothing like my first visits. Where did that hygienist and dentist go?

I asked the dr. who said they weren't sterilized. DAH! I know I just watched them use a sweater to handle them at which point she said I could get out and they would make an appointment with another provider...which was not going to happened since this procedure was already paid for. I was enslaved to have non-sterilized tools used in my mouth after an over 90-minute wait! Absolutely the TRUTH!!

At this time I am not happy I left at five twenty without getting what I had hoped to accomplish. I would not recommend Aspen Dental to anyone and I will let people know to not waste their time. Terribly disappointed. The front staff was nice. I paid the money upfront for the ViziLite and after waiting too long the last time for the doctor to take care of me I then got a refund on my payment.

That day I come in and this receptionist barks at me for being a half hour late (I am actually 15 minutes early). I show her my confirmation text and she shuts up. After receiving panoramic x-rays (covered by insurance) and speaking to the dentist and the woman who coordinates insurance policies, I am told I need one tooth extracted and it should be completely covered, but the oral surgeon only comes in once a month. That date does not work for me so I then search his schedule for every Aspen Dental in a three-hour radius until I find a date that works for me. So I call and schedule an appointment which now brings me to...

Early July: I get a phone call confirming my appointment, and I am told it is going to be a $750 charge for an extraction... after having already been told it would be covered. Turns out they put all of my information in wrong, even though I gave them my insurance card...? So within the next two days I hunt down a new oral surgeon who is actually there more than once a month and I am told as long as I get my x-rays sent over to them, the entire procedure will be completely covered (because I already got the x-rays done this year, it would be a $70-$80 charge for new images). So I call Aspen asking them to email my x-rays. They say it takes over 24 hours but they will take an email address from the other dentist (in what world does an email take over 24 hours?). I wait a couple days, and I hear nothing. So I call Aspen again, they say sorry, they'll email the images. Nothing.

It is now mid July, my extraction is tomorrow, and the new surgeon has STILL not received my x-rays. I call Aspen at 10 AM and they say the emails probably will not make it in time for my 9 AM appointment. I now have to pay out-of-pocket for something that should have been covered in the first place. I am infuriated. The lack of organization in this company is unbelievable. Pick literally any other dentist. Gouge out the tooth with a knife if you can and save yourself some trouble.

I came back on June 29 for fitting. The dentures would not fit in top or bottom. Dr. ** messed in my mouth making adjustments for 2.5 hours before he stated they needed to make another set. Never did he apologize for the inconvenience. He tried to say "when you came back for the mold everything was fine." I was told they would call when the new set was ready. I never received a phone call, so I call them on 7/11/16 and they stated they were ready and to come in at 9:15 on tomorrow.

Upon arriving at the office, everyone was acting very strangely. I was called back and the DA stated that there were going to work this time. Dr. ** came in, slapped the teeth in my mouth and stated that "you have to get used to them." I explained that left side was hurting, he adjusted and said okay. I told him it was still not correct. He made a few more adjustments and said "just try these okay." I felt like I was inconveniencing him. The dental assistant made me an appointment to come back in on July 20. The doctor's last words were "see you in two to four weeks." I tried eating some shrimp and grits, it felt like I was biting down on a rock.

I tried again eating on Wednesday, July 13. My gums were sore because left side does not align and I'm biting down on my gums. My friend call the office on 7/13/16 to see if I could be seen this week. The gentleman who answered the phone, stated they had no appointment for this week and I needed to wait until the 20th. He became hostile with her on the phone. She explained to him that I couldn't eat. He said the earliest I could be seen was 7/18/16. We placed a call to the customer service number and explained the problem. They put us on hold and scheduled an appointment on 7/14/16 at 3:00.

I arrived today for my appointment and had to wait until 3:30 before Dr. ** came in and spoke to me only. He did not acknowledge my friend. So, this appointment was already headed down the wrong road. I explained that my top lip was protruding out and my left side was hurting because I'm biting down on my gum. He made some adjustments and that was still not correct. He stated that I needed to deal with this and give it time to adjust.

I explained that he was not understanding that I can't eat with these dentures. He became agitated. My friend stated, "Larry just let it go. He is obviously tired of dealing with you." Dr. ** then raised his voice in front of office manager, dental assistant and said: "then good just let the office manager deal with you" and stormed out. A real class act. I completed paperwork for a refund. I also called customer care line again to make them aware that nothing was resolved and the doctor is very rude.

Many problems and when I call corporate I get the runaround. I kept "squeaking" and was finally told that they would send me a $200.00 gift card to cover "trouble and travel." 2 months and 2 weeks go by and I call the corporate office and ask to speak to someone other that the woman I spoke with who promised the card and was told that she was the highest I could speak with. She eventually called back and had discussed with the owner/operator that I should be given a refund on the tooth they screwed up and I should go elsewhere for dental care.

I was then told that 1/2 of the refund would go on my current credit card and the other portion on a CLOSED credit card. I was told that this is the way they have always done things and that this closed credit card would issue me the money that was due me but could you please come in and sign some paperwork. Yep, not signing a thing until I get my money... or so I thought. I am now being told that if I don't sign, they can't refund the money. Really??? Decided to look up Aspen Dental only to find thousands of complaints. Lovely! My next call is going to be to my state's attorney general for a formal complaint. The corporate "fixer" said they were going to release me for care somewhere else since I couldn't seem to get past the problems with THEIR company. Wow, really?! RUN AWAY FROM ASPEN DENTAL!!! PLEASE!!!

I voiced my complaints to the staff and was pleasantly surprised when they refunded the errant billing amount. Clearly, they only want to bill for rendered services. Since then, I've also had no issues with the staff, who are still very cheery and helpful. I haven't seen the guy who burned me either, but I don't know when he works. After we've discussed what will be done, they just get to work, and they've never tried to "slip in" any fine print. It's all laid out on the paper - and they're happy to answer questions about parts you might not understand. So like your usual business, they're out to make money, but they also know where the salesroom ends and the dentistry starts. I like that.

The next day I get a phone call wondering if I would be able to make my appointment that day since the weather was bad. I knew nothing of this appointment since nobody ever called me back so I said, "No, I'm at work so I can't make it." We try to figure another time and would call me back. No call back AGAIN. I then call back to schedule and am told the dentist I saw wasn't there anymore and they needed to check with the dentist to see if they could do the root canal. WHAT? Shouldn't all dentists be able to do this? They call back and said they need to check with the dentist that would be there Monday. NO CALL MONDAY. I figured give them a few days.

Thursday I call back and asked if they could do this. I am just done at this time and asked for a refund. They quoted a lower price than I expected. They checked into it and refunded some to my care credit card and was suppose to get a check in the mail. I then asked if they charged me for the electric toothbrush they gave me which was billed to my insurance and wasn't covered. They said yes it was $130. WHAT... NOBODY EVER TOLD ME THAT THIS TOOTHBRUSH WAS $130. I was told it was part of the gingivitis package. I thought it was something Colgate gives them to give to patients so they will continue to buy refill brushes. I explained this to the lady who did my billing and she said she would send in a ticket to get a refund for the toothbrush.

After 3 weeks and no call I called yet again and was told that because my balance was zero I wouldn't be getting the toothbrush refunded. Do not go here. THEY WILL LEAVE THINGS OUT AND ADD CHARGES THAT YOU WEREN'T EVER TOLD ABOUT. I feel they were extremely deceitful and all they want is your money.

Finally it is the day this tooth comes out. :) When I arrive the person at front desk tells me there will be no charge if I get a cleaning. I said "I don't want a cleaning. Just get this tooth out." He checked with Dr. ** and said "no problem, he will take care of you." So I go in, sat in chair, he looks at tooth and comments that "yes it needs to come out." He left me in chair for 30 mins and never came back. The guy up front came and took me up front and told me that Dr. ** was not going to pull my tooth I guess because I wouldn't pay for a cleaning. I ended up going home and pulling it myself, not fun.

After spending $4k on this one bridge it should be perfect, not "you need more X-rays" and aka "we need to charge you more money." Having recently moved here and had every intention of using this location for future work, I guess I should be grateful to see how this location operates out of the gate. Basically it was a Friday and they were closing in 15 minutes and could not be bothered. Also, being Friday, I didn't want to go the entire weekend with missing front teeth so ended up picking up a temporary kit to resolve the issue myself for the time being. Needless to say I am very disappointed with the Customer Service at this location and would not recommend it.

She made me an appointment and told them about my previous experience. They said, "No problem! We will treat him as a brand new patient." So this morning I get up and drive an hour and a half to my appointment. The girl at the front desk asks me about my previous experience and I tell her my story. 45 minutes go by and I am finally called back to what I think is to see the dentist. To my surprise I was escorted in to the manager's office only to be told they are refusing to see me because Aspen had previously gave me my money back plus. I was in shock!! I was angry and sad all at once. All I wanted was to have my dentures adjusted so I was not in pain 24/7. I then called for my wife to come back there so she could hear what was being said. My wife's jaw dropped when she heard they were refusing to help me. I left with a few loud angry words because I am just so very frustrated!!! Don't get sucked in by them.

Maybe 2 minutes pass before she's asking & poking to see if my mouth is numbed up. The 1st extraction was no problem. The one I'd been having the worst pain with, now that's a different story. When she started the extraction on that one, I tensed up, was mumbling/yelling "no, no, no," hurts too bad. Tears pouring, trying to climb out of the seat from the pain... she was relentless! She FINALLY got it out, then applied medicine. It was abscessed. That tooth was NOT numb enough to pull like she did. Once finished I had to sit there a few minutes to get my composure. My hands were trembling, my chin was trembling, & tears still rolling. By the time I got home, my lips & entire left side of face was more numb than it had been at the office. Needless to say... I refuse to EVER return to any Aspen facility!

Next I go to the finance/insurance mgr. to discuss the costs. She gave me over $9000.00 worth the work. My portion, with 2 dental insurance plans would be over $3700.00. Would I like to apply for financing? I have them $750.00. I left feeling I had just been through one of those timeshare scams, so I investigated the ConsumerAffairs site. THEY ARE IN IT TO MAKE BOO-COO $$! I am going back tomorrow to get my money back and the x-rays I paid for. I will let everyone sitting in the waiting room about all the negative ratings on this ConsumerAffairs site.

I was told a year and a half ago that I would need half of five thousand to proceed with the necessary dental work. It took me a year to save the twenty-five hundred in order to return. During the year, I was dropping off hundreds of dollars to ensure I had the money necessary because I am on disability, making everyone aware of the struggle but I was determined. When I returned February I was told that I had let this go for a year, therefore it was not that important to me and would need to get new x-ray's exam and finance. I was a bit disturbed by this attitude but, to my desperation continued with them. The total amount had gone up but I sat with Amanda, applied for financing had my total deposit and proceeded. Scheduling the extracting of my remaining teeth, asking if I was going to be knocked out since my roots were wrapped about my jaw bone. This was confirmed.

I walk in on March ninth to only be told that if I wanted anesthesia it would be an additional twenty-one hundred paid in full prior. Needless to say, I had to proceed with only Novocain and it was a two and half hour ordeal, the dentist, the assistant, my husband and myself, ALL breathed a huge sigh of RELIEF. It was TRAUMATIZING. Then I get told to take ibuprofen. UM, NO PLEASE give me something for pain relief. I was in shocked. The woman dentist did so politely.

Then we proceed to the follow-ups with the dentures pending implants. I received a bill for three hundred twenty-eight a week after the extraction. WHAT?! I called and Amanda started with, "The contract YOU signed... pages of tiny print," explained to me saying basically, this is what it states trusting BIG MISTAKE you incurred additional fees I was upset and explained I was told ALL CHARGES were included by SEVERAL EMPLOYEES.

My next adjustment because the dentures were extremely big, my folder was left opened on the counter and in RED INK my husband and I see a notation "Probably won't pay." The assistant then who since the beginning was VERY CONDESCENDING had words with my husband, who has been a denture wearer for forty five years. She walked out as I was trying to explain to her that they would not stay up with anything and I had to leave the state due to the fact that my sister was dying. No compassion. No sympathy. Just stomped out in a huff saying she could not help me to come back when I return.

TODAY I call to start the procedure of the implants ONLY to be told additional fees are required to be paid UP FRONT prior to this procedure. ARE YOU KIDDING ME? Hundreds of dollars. This is TOTALLY UNACCEPTABLE, DECEPTIVE, and FRAUDULENT. Again I get the repetitive line, "The contract you signed..." This is not going to work for me. Return my money and I will proceed with a reputable dentist. My UNCLE has been my dentist for many, many years until I moved to this area eight years ago. He is also APPALLED at their behavior and DECEPTION. A resolution needs to be agreed upon IMMEDIATELY.

On the second visit, the person that came into the room did not identify herself and started talking to me about my dental issues. I asked if she was the hygienist. She said that she was not but that she knew "just a little about dentistry" because she has been "in the business" for 10 years now. I had to blatantly ask her WHO SHE WAS to get an answer. She was a dental assistant. She reviewed my dental information and the dentist came in to examine my teeth and determine what problems I had and what needed to be done. He recommended a deep clean on a few teeth, a crown repair and 2 cavities filled.

I told him that I did not want the deep clean at this time, just a regular cleaning and all the other work completed. He stated that that was fine and I made an appointment for the cleaning and another appointment for the repair work. On the third visit, the hygienist told me that she could not perform a regular cleaning because I had some bleeding upon perio probing and that at least 3 teeth required a deep clean. I said OK, to go ahead with the deep clean then I was told that it could not be done at that appointment, another appointment had to be made for that AND I could not get the cavities and the crown repair taken care of until after the deep clean was performed even though I had already scheduled the repair work for the next day. I had it after that. I will not go back.

I asked why a cleaning was $1,500 and she said, with a straight face, "well, he needs a deep cleaning and those cost more." They also refused to fill the cavity without the cleaning being done first. So, moral of this story? These people operate with a bait-and-switch business model. Don't be deceived by the cheap visit and X-rays. They plan on robbing you blind before you get out the door. I can't believe, after reading all these scathing reviews, that Aspen Dental continues to be in business. Wow!

Since I needed to have a significant amount of dental work done I opt to do it in segments. My lower teeth needed to be extracted and bone spurs removed followed by placement of their denture (all in one step). I explained it would certainly be under anesthesia. The rest while costly were not painful other than for cost. I was informed the method was to pay first half up front in order to even make an appointment. The surgeon came in twice a month which gave me a choice of having two teeth removed and paying that first so I opt to do as suggested and secured an opening asap.

In the meanwhile I secured a loan and changed the scheduling for the complete work to be done on lower jaw using this time slot. I was under extreme duress the day of procedure (and days preceding). I was truly nervous. Scheduled a friend to bring me home and placed my dog in the vet and went to the appointment an hour early. I gave in the second half of my amount due (previously discussed with office manager via phone) and was told I paid too much and I had a credit of $2000? I was then directed to office manager again. She informed me it was not $500 due but $63 so I adjusted the amount with a new check.

The biggest problem was then to arise and that was the oral surgeon. I was brought into the room by an assistant who offered me to sit and did her work of covering me. The doctor was hovering over my chart (first time I had seen him ever). He looked up and never introduced himself to me nor speak to me in any manner other than abruptly. Example: I said "I am very nervous". He replied "Everyone is nervous" and then placed a clipboard with consent into my lap and said "sign here". He then walked out and repeated this a couple of more times. He asked "who is here with you". I replied "I have someone coming in to pick me up."

The office manager came in and said she had not factored into the bill the second side of bone spurs so it would mean more money. He then turned to me and said "open your mouth and put your head back" and shoved Novocaine into my right jaw without topically treating first. He was about to repeat the injection when I stopped him and said "this is with anesthesia" and said "NO. NO anesthesia". I again said "get the office manager now." She informed me I had not paid for anesthesia???

While I sat in another dental chair she fussed with the computer. He said "you have no one here with you - no anesthesia". I became very angry and cancelled the procedure. I told them this was the worst experience of my life and as a registered nurse would first of all never consider receiving a patient without proper identification and courteously addressing their apprehension. I would have explained the work to be done and at least have addressed any change in format! I left very upset and angry and now also had a numb mouth without anything having been done (not that I would have wanted him to remove anything).

My overall impression: The correct planning was not done and the estimate incorrect as noted at home after. She the office manager had only one side of the mouths bone spurs to be done. The anesthesia figure was on the itemized bill which she could not find while I was there. The office staff on some levels was professional but on the day of incident were not especially the surgeon and his assistant. The advertisement for this office was in contradictions with what was projected on wall hangings, i.e. kind, courteous, professional, understanding care which makes patients not want to leave and go home.

Now comes the good stuff... After the "consultation" they shuttled me onto a Financial adviser to go over how I could pay for my wisdom teeth extraction. THEY REFUSED TO BILL MY INSURANCE and thought they could just hand me a bill for $3000.00! I asked for the codes they would be billing me for and the very first one was a $130.00 toothbrush! A freaking toothbrush! They also were going to bill me $555.00 for an Impacted Completely Bony tooth, the only problem is all of my wisdom teeth are erupted. THEY ARE SCAM ARTISTS! They are the scummy mechanics of the dentist world. Please do go there and support these big box dentist stores that dont care about patients at all!

Partners with Doctors, RM, and Director of Hygiene Services to remove barriers for Dental Hygienist development; advocates for Dental Hygienist to achieve promotional aspirations. Partners with RM to resolve office personnel issues related to hygiene team members. Provides hygiene training for Dental Hygienists, Office Managers, and Doctors. Conducts regional hygiene field meetings with field teams. Partners with the Director of Hygiene Services, Doctors, and RM to assess, select, hire, on board Dental Hygienists. Participates in monthly conference calls with the Director of Hygiene Services. Conducts monthly conference calls with regional hygiene team. Conducts regional hygiene field meetings with field teams."

Approximately 5 days after the appointment, I started having some dental pain in one of the broken teeth and at/in the gum directly above it. I treated it myself with frequent hot salt water rinses and mouthwash rinses several times daily, in addition to normal brushing and extra hard brushing on the affected area making it bleed copiously to help ward off any infection. After ten days of the appointment, I called there to request an antibiotic be ordered so that I could get the extractions done on the 25th of May with the oral surgeon and anesthesia being used. I called the office twice that day to see if it had been done, and was told that the Dr would probably not order it without seeing me since it was last month that he'd seen me.

Now we're talking a matter of calling on the 9th of May, with the initial appointment being on the 28th of April. Therefore I complained to that person and finally she relented and said she'd put my chart with request on the Dr's desk. I have called that office daily, including yesterday to notify them that I will be transferring my care to an office that actually cares for its clients, and was told "Oh, you don't want the antibiotic any longer"... so I said "yes I do, and I will hold off on doing a transfer if the request is dealt with". It's now the 12th and I still have not received a phone call back from that office, nor the requested treatment. As an RN, I am simply dumbfounded at this lack of professionalism and care. If this is the way they treat their clientele, you would be better served going to another dentist office.

I booked a consultation with the oral surgeon (yes, I had to pay $110 upfront to even book the spot) and they fit me into her schedule the following day. I told her I wanted my upper teeth extracted and I wanted an all on 4 implanted denture. After looking at my X-rays, the oral surgeon asked me if I was sure I wanted to do all extractions because I had several teeth that could be retreated, and I told her that this is what I wanted. I am only 40 and she went over, in detail, that I'm young, I will have bone loss where the implants weren't placed, etc... I informed her that I'm not wavering on my decision and she then drew up the plan that I was asking for. She told me it was my choice, but she at least wanted to let me know the pros and cons to my decision. She spent a lot of time with me and was very compassionate to my story about my accident and she understood where I was coming from.

I met with the office manager and saw the upfront cost of my out of pocket expense and wasn't exactly taken off guard. But paying everything upfront when it's an 8 month process wasn't expected. I understand why they do this though. They want to be able to pay their employees, and many people become delinquent with their medical bills and this is a way to ensure the office will be paid. Plus, pre-paying is also an incentive for the patient to follow through with bettering their dental health.

I went home with my estimate, spoke with my husband and emailed the OM about just doing step 1 which is sedation, extractions and the highest quality denture there is. She got back to me and we felt doing step 1 as best for us. I called her and told her what we decided. At no point did she try to convince me to go with their first plan which was much higher. She told me that she understood where I was coming from having 1 child in braces, another child going into braces next month and a college student we were paying tuition for.

I made my appointments and went in for my molds. The oral surgeon took my molds and told me she was happy that I was taking charge of my dental health. Every person I have dealt with at this particular office was phenomenal. I feel I'm making the right decision for myself and my family to proceed with my treatment plan.

Again, I feel like this office is honest, but maybe others aren't. It's still the patient's choice to make any and all decisions about their health. I do have excellent insurance and $5,000 coverage per year. My issues weren't with not having insurance, but my absolute fear of going to the dentist. I did a ton of research before making my decision and Aspen's plan was still reasonably priced considering what the endodontist wanted to charge me per retreatment of each root canal. (Not an Aspen dentist).

At $300 a tooth, gum lasering, a few extractions, a couple implants, several crowns... her figure was much more expensive and one that I know I wouldn't have followed through with. Maybe my opinion will change once I get the temporary dentures, but all fittings are included in my plan. My permanent dentures are included and they have signs posted that their estimate is the final price. And if there's a complication with an extraction, they would eat the cost of additional fees.

I was given a "contracted" cost estimate and I signed the estimate which stated I will not be charged more than what is on the plan that I decided upon. I don't understand how people are stating they are getting bills for more than their plan stated since you sign a guaranteed price contract when booking the appt. Plus, if you aren't satisfied with your dentures, you are guaranteed your money back for the cost of the dentures. Maybe people are going with the cheapest ones, which I've read you get what you pay for with dentures.

I am getting the ComfiLyte dentures and I am the one who approves or disproves the final product. Still unsure about how disgruntled people are. It's your responsibility to read the treatment plan breakdown and your responsibility to inform the dentist/oral surgeon what you are expecting. I had a detailed conversation with my oral surgeon before making my decisions and at the end, she asked me if I had any more questions for her and if I felt comfortable with going forward. I felt no pressure, and I was the one telling the oral surgeon what treatment I wanted.

If you don't take charge of your dental/medical health, it's on you. I'm in charge of what I allow doctors/dentists to do, not the other way around. I'm paying them, so they work for me and they do what I want even if it's not their recommendation. My oral surgeon made sure I knew several teeth were "savable", and that dentures should be the last resort. I accept full responsibility for my decision to go with extractions and dentures.

After I heal from the extractions, I will then pay for step 2 on their first treatment plan and get the implants. I do believe my best option is their first treatment plan, but I refuse to pay for it upfront so I'm doing it step by step. Completely my decision! Everyone treated me well and at no point felt anyone was looking down on me for choosing the plan I felt comfortable with.

The business manager was very nice explaining my dental plan. I paid my $126 and thought I was done. But then I received invoice for $112 more. I called Humana, who said they paid nothing on X-rays and cleaning as it was not covered. I called Aspen to complain, letting the pleasant receptionist know how unhappy I was with the services, expecting to get nowhere, except to get it off my chest. But lo and behold, she talked to someone, and the charges were removed. I told her, "I thought you were the bad guy. And here you end up being the good guy." That was totally unexpected. So unless I get another invoice saying that my bill is being sent to a collections agency, I feel better about my experience with Aspen Dental.

I am with this dentures that I can't even eat with and they won't give me the one that they promise unless I pay more. If I have to pay I will pay for a lawyer to get this fix. Then he sent the fax to the other Aspen Dental and writes a note that I didn't even see the first time that he showed me the papers saying that I was only paying for temp partial. Do you think that I am going to pay for partial if I can get the partial permanent that you made me believe that I was getting???

I relented and agreed to get the periodontal work done, along with bite wing X-rays which were part of the treatment, and had to pay $132, which, by the way, is paid upfront before any single tooth is even looked at. Now, the best part, the periodontal work never happened. I was treated by a very sweet, very proficient and competent hygienist who gave me an excellent, regular cleaning, no scraping or digging under the gums as done in periodontal work. Oh yeah, no bite wing X-rays were taken, either. I didn't bother to complain about any of this on the way out. I figured I was the stupid one to fall for this when I went agreed to go into the treatment room. (I should have learned my lesson when after my first visit I was sent home with a $27 tiny tube of "special" toothpaste.)

I have since called a different dental office that takes my insurance and scheduled an appointment, so I can get a second opinion as to whether or not I need periodontal work. The office receptionist there stated that after their dentist did an evaluation, I would be told in detail what dental work I needed and why but that ABSOLUTELY I could refuse any work I didn't want for any reason, be it financial or otherwise, as long as I understood the ramifications. That's what ANY treatment of any kind should be. Stay away from ANY ASPEN DENTAL. Clearly it's their corporate policy to add unnecessary treatments and procedures to increase the bottom line. Be smarter than me and be mindful of this honest review.

I called my old dentist in North Carolina and asked her if I could get a teeth cleaning done as I would be up there the following week visiting friends. The dental hygienist was busy so she agreed to come in early and do it herself. I did not tell her anything about the Aspen visit. After the cleaning and x-rays I asked her how my gums and teeth looked and she said very good. That is when I showed her the paperwork from Aspen. She was shocked. She said I definitely did not need a perio cleaning as my gums were in good shape. She re-checked the x-rays and said I did not have a cavity in the tooth that Aspen said I did and that I had no decay under the crown they said I did, and did not need a new crown.

Aspen planned to do medically unnecessary procedures on my teeth and gums. THIS IS FRAUD. Thank goodness I listened to my common sense and got a second opinion. I have since been told that the staff at Aspen are told to push expensive and excess procedures to the point of being on a quota in order to keep their jobs. Do not ever go to ASPEN for anything.

The 20 something year old (maybe even 19) technician seemed extremely annoyed with my discomfort and the fact that I kept having to spit out the utensils he shoved in my mouth, but somehow I got it done. Later when I was brought into the semi-private room the technician took my blood pressure and I waited for the dentist to come in. When he arrived he took a look at my X-rays and started pointing out all of the things that were wrong with my teeth. "You have two cavities, you have parts of your tooth left in your gums from when you had this tooth removed, you need a bridge for these teeth, etc." Ok so now my anxiety is even worse. In came the dental hygienist and she tells me she's going to start shouting out numbers as she's going through my teeth to the same kid who did my X-rays. It was all very uncomfortable.

Once I got back up to the front I Sat down with the office manager and I'm now crying at this point. She hands me a tissue and tells me it'll all be ok and hands me a bill to sign with over $2,000 worth of work to be done. My first appointment was going to be a cleaning and the fillings that I "needed." I was so traumatized I Sat in my car and cried, it was the most awful feeling in the world. Days go by and now I've talked to my friends, family, read reviews on this so called "business" and I make the greatest decision ever to get a second opinion!

Today I went to see a family dentist who owns a private practice that my father in law recommended in the same town. Turns out not one thing Aspen Dental told me was true. I do not have cavities. I do not need a root canal! I do not need a bridge for my tooth that was pulled years ago (although this dentist recommended an implant in a few years, not necessary now). I had a great deal of tartar build up which is to be expected for not having a cleaning in 5 years but that's it. Unbelievable.

I am disgusted to even think about how this company can be in business deceiving their poor clients. Not giving them accurate and appropriate diagnosis but trying to get every penny they possibly can and doing work that doesn't need to be done. I'm not a person who normally writes reviews for anything I buy or any experience I have. If I can help at least one person to make the decision to go to a private practice, then this was worth it! Save your money! And if you've been here already I highly suggest getting a second opinion. I almost guarantee you've been lied to.

I asked "Jason" what percent my insurance covered and he replied 70%. I looked at him and said $225 is not 70% of $1297. He said he would have to call "IT" and see if there was an error. What does "IT" have to do with dental work? Right then I knew that this place was a bunch of scam artists trying to milk unsuspecting people from money they didn't need to spend. I cancelled my appointment and contacted Northeast Delta Dental (my insurance provider) and they verified that they would have paid 70% of the $1297.00 for the advanced cleaning. They recommended I contact the NH insurance commission to file a complaint, which I will do. I am sure they will be interested to see the invoice I was provided. I am also going to contact the ADA. I will also make sure everyone I know never sets foot in that awful excuse for a dental practice!

The doctor came back and I explained briefly about my new job, showed her my denture that had nothing to do with my bottom, broken tooth, and then she left without so much as a word! Hmm, I thought it was a little weird. The pleasant assistant came in, guided me to the X-ray room, then shuffled me back to my seat. The doctor came back in and another assistant quietly moved behind me as the doctor said I had two options, full upper and lower dentures or save the bottom teeth and a new top denture. Newsflash Doc, I was only there for a broken tooth, but when I told her, she just started calling out root canals and facials to the person behind me then left again without a word! Everyone just walked out of the room and 2 minutes later the pleasant assistant came back and said, "Okay you're all set! Just see Angela at the front desk."

I walked to the front, bewildered and confused as Angela explained how it will cost me 11 thousand dollars but they have a payment plan. For a broken tooth? Whaa? She said, "If you can't do that, we can do a smaller fix, which would involve pulling the broken tooth, a new top and bottom denture for 3 thousand." I replied, "I will have to think about it," and left. I felt like I just left one of those shady oil change places that offer you a 29.95 oil change then once they get your car on their lift, they claim there is more that you need done. I just wanted my damn tooth pulled so I could start my new job! Not friendly, not concerned with my small issue I was willing to pay cash for. It seems that they were after the big bucks, like the oil change guys are told to go for! Stay away from these fly by night people! If all they are concerned with is money, chances are that they will not care much about my teeth. Don't let their singing commercials fool you! Stay away!

So, today I go in. They give me literally about 15 x-rays. I questioned that saying I really didn't need all that. COMPANY POLICY they say. All new xrays for new patients. O.K... Then I was taken back to the chair and a Dentist looked at the xrays. I told her the temp crown had already popped off and that I could take it off. She said yes and looked at the tooth for about 3 seconds. She then told me to put the crown back on. HUH? I asked why because they were going to pull it. She said no they weren't. I said "I made this appt for that reason" and she left in a hurry. The office Mgr came in and held out her hand. "Let's go up front and discuss costs and scheduling." I asked, "Why." I am at my appt to get my tooth fixed. Oh no... this was just a new patient appt. We argued. I said, "If I had to come back for another appt I may as well go to my regular dentist." She said she could pull the phone conversation when I made the appt.

I called her bluff and asked her to pull it up right then and let's all listen to it because I was very specific about why I was coming. She said that was a call center and they don't have anything to do with it. I said, "THEY? It's YOU. Your company." She said they couldn't just schedule to pull a tooth because the person might have health issues or the root might be up in the sinuses. I asked isn't that why I filled out the health history and they took 14 x-rays? She said they weren't extracting it and that they already had someone in for an extraction. It was too late in the day.

I told them they had better not send a bill for those unneeded xrays to my insurance. I left and said I would never go back. Here I am, tooth still in, in pain. ARGH! I should have heeded the horrible reviews but didn't see them until today. Unless you want to be out lots of money for multiple appts to take care of ONE issue and multiple xrays for which they can charge your insurance, and you want to be lied to and strong-armed, then AVOID ASPEN DENTAL at all costs.

When my main dentist returned back to NY from doing charity work outside this country I told him what happened and that I requested the x-rays, he said I was entitled to have them and that is was the law that they give them to me. They did not and one thing he said that confirmed the other Aspen dentist was that I did need a root canal but his option was he can save the tooth and it would not cost me more than $1600.00 as quoted by their financial person at the front desk. Oh and the other option was to pull it, I made an appointment to have it pulled then my primary arrived back in town. So I canceled the extraction appointment but they charged me any.

So to make a long story short, do your homework and if your tooth is damaged from an accident from 20 years ago and it deteriorates in a matter of weeks don't wait to get it fixed. My tooth was infected which is why I went to Aspen in the first place but they didn't tell me it was so. My primary dentist pointed it out and prescribed the required course of antibiotics before he started work. He did place a temp filling to keep crap out of my tooth. Also I put the Aspen charge on my American express. When I got the bill in the mail I noticed the charge for something that didn't happen. The tooth extraction. I called American Express and explained the situation and they took care of the charge. They're great to have when you have a problem. Anyway, my tooth is still intact with a post and filling it cost me $1200.00 to fix.

He stated that if she did not want to have the bone loss corrected he could not do a bridge because it would be malpractice. He stated he would only be able to do a temporary bridge that would not last. That is ridiculous! He could have had her sign waiver on the bone loss issue. My husband had a similar experience a few months prior to this where they told him the same thing. This office is out for money and after reading reviews on Aspen Dental I should have known better than to go there especially after my husband's experience. The only positive reviews you will see on Aspen Dental are on their website which they probably put on there themselves. I also question the quality of the dentists working there. Stay Away is my advice.