Aspen Dental Reviews

Not only that she started chipping away at the tooth behind it because there was some decay. She chipped so much off that when the numbing shot wore of I wanted to die. The pain was unbearable. I called the office later & got transferred to their Dr. on call. The service told me they don't have a on call Dr. for that office. It was a Friday & they weren't back until Monday. I wake up with a very bad infection that was all over my gums. I can honestly say I've never felt pain like that. So I continue to try to find a Dr. on call for them but there just wasn't anybody.

On top of that I got an abscess. Monday I got a hold of the office & the office manager was so rude to me. She said I should of ask for antibiotics. This is just the half of it. I just want people to LOOK OUT if you go to ASPEN & the first thing they want to do is pull teeth instead of putting in effort to save your teeth. Look out for them trying to add a bunch of services you do not need too! I look awful. I'm constantly in pain & I wouldn't think of smiling. I don't have insurance like I said so I can't even go to another dentist to get fixed the mess they left me with.. I wouldn't wish this on anybody & like I said that's only half of it but it would be a book if I continued.. I haven't slept but a few hours between the pain & worrying about how I can fix this.

The doctor checked the tooth and told that will remake a crown. At a touch of the metal tool the big gap was felt at once, and my ground-off tooth was very sensitive. Without anesthetic. They then created a new temporary crown, and scheduled the next visit. In the following visit, during installation of the new permanent crown (i.e. for the second time), I felt the same gap between a new crown and my tooth about what I reported to the doctor. The doctor began to assure me that everything is all right, and has to be, it is simply unusual form of a crown. I believed the doctor about possibility of an unusual form, and agreed to put on cement. On the same day, having stayed some time of the house, I understood that I have again the same problem. Tongue began to feel a gap between a crown and the ground-off tooth. This gap didn't disappear and when eating, the food is being caught between a crown and tooth.

On the same day we went to office of clinic and told about the same problem. The doctor told that I intentionally do something with crowns as for the first time, and in the second, and blamed me for the issue. After such answer I still had very unpleasant impression about visit. According to the doctor: I intended to do something with crowns and cause such problem which is a downright LIE. We paid and we just wanted to get the service we paid for. Despite everything, the doctor checked tooth and made sure of gap was present, and also agreed to remake the crown for the third time and appointed the next visit!!

While at the house with my husband made a photo of my crowns from the inside of teeth using a high definition camera Nikon 3200, to see a problem which I constantly feel. We did this so I could help explain what I was experiencing as I do not speak good English. When reviewing the images we noticed that there was one more gap with one of the other crowns they installed. The same issue. And the dentist said that everything looked good.

We took the images printed on photo paper to the next appointment. The husband showed photos that the doctor so she could see my problem on back walls of crowns, and I told her that it is necessary to remake two crowns as on both there are gaps. The doctor having seen a picture told us that after clients start taking the picture as proof of nonprofessional work… she doesn't wish to deal with us more (in a rude yelling voice). Additionally stopped working with us and told us to leave the practice.

After that we still talked to the administrator for that clinic and we asked for the clinic to provide us other expert and remake these two crowns. We told them that we don't agree with such unprofessionalism. We explained that we would now have to find a new dentist and have them fix the crowns. And we don't know when the money will be refunded to us. The secretary answered that they will return money to insurance company and will send the check to us on mail, but according to her, it will take months. I asked, “How many money is required on correction of your mistakes in other clinic" on what answered me, “we don't know.” T.E. actually to me was cut by three teeth under crowns, and established three crowns one of which is established successfully, and others two with gaps between crowns and the ground-off teeth. These gaps cause caries (cavities) further because when eating, the food there is pushed under the crown.

The issues here now are finding a dentist who will agree to remake these crowns, how long it will take, and we will have to pay a second time for the money that we have already paid Aspen Dental to get these crowns in the first place. What is even worse is that while we were in the office talking calmly with the administrator, the female dentist called the police on us. On Paying Clients. We paid them $6,509.00 for services and yet we got this kind of treatment and we got extremely poor results. Poor service, ridiculed, and the police called on us. We had conversations with the corporate offices of this clinic, trying to discuss with them options of getting what we paid for. All attempts at working with Aspen Dental have failed. As evidence to this, we have the HD close up images of these damaged crown installations and copies of all bills, payments and documentation.

Later that night, the pain was unbearable so my Husband called the office to report I was in SERIOUS PAIN... They told him to give me 2 Ibuprofen and NOTHING else. Needless to say, I was up all night. Then I called the office myself telling them I couldn't bear the pain NO MORE!!I went back to the office, this time seeing a different Dentist, and they did a root canal due to a dry socket. The HOLE in my mouth took 2 weeks to heal. YES, I said HOLE from one tooth!! Oh and I had a credit program with them as well... the expense was out of this world!!! Thanks Aspen for now having me scared to death to go back to the Dentist!!!!!

I returned approx. 2 weeks later to have a TEMPORARY partial denture installed, that according to the dentist I would have to wear for 6 months, then they would make me a permanent partial denture. I never returned to Aspen Dental to have the permanent partial done. I was completely turned off by their practices and lack of planning for my procedures. I went to a new dentist this year to have my permanent denture constructed. When the new dentist tried to file a claim with my insurance, it was denied, based on the fact that they had paid Aspen Dental for a permanent partial denture, the year before.

I NEVER received a permanent denture from Aspen Dental. I went to Aspen Dental in person to address this issue, per instructions from my insurance company. This office no longer employs the dentist, or office manager that were there when I had my work done. I spoke with the new office manager. She informed me that she would be happy to speak with the district manager about my situation on the following Tuesday, and get back with me. I waited until Tuesday afternoon and contacted her again. She inquired as to whether the partial I had received from them had any metal in it. I explained that it did NOT and that there is absolutely no doubt that this piece is a TEMPORARY partial denture.

The office manager attempted to tell me that when billed to the insurance company, the same codes for a temporary and permanent partial are used, and that the billing was accurate. I had to enlist the help of my insurance company to fight the battle for me. The agent from my dental insurance called the office manager and finally corrected her on the codes for temporary vs. permanent. The office manager finally agreed that they had billed incorrectly and agreed to send a retraction (on the ins. company recorded line). After a week of no action from the office manager at Aspen, I called corporate headquarters to address the issue. I have waited over a week since I called the HQ of Aspen Dental, for ANY sort of response, and I have heard NOTHING.

My insurance company has had to refer the matter to the fraud department of the company to try to resolve the issue. When informed that this was happening, the office manager of Aspen Dental, West Melbourne FL, agreed to have a retraction in their office the same day. A week later, they still have not complied. I had one of the worst dental experiences of my life at Aspen Dental West Melbourne FL, and I thought it was over when I stopped going to this company, but a year later, I am still paying for the mistake of giving Aspen Dental my business. They REFUSE to correct a situation they have already admitted they were wrong in, and will not contact me back regarding my complaint to the headquarters. This is a very deceitful company and they will not help you in any way if they make a mistake!!

She was one week post-extractions, irate, wanted her money back, and cautioned us to check the internet for complaints about Aspen Dental. The second was a man who was complaining about continued significant issues with the fit of his dentures. I then met with the dentist and dental assistant who explained the process of tooth extraction and denture fitting, a process expected to take approximately six months. Both the dentist and dental assistant were professional and took the time to address my questions. Next I met with the office manager who explained the grades of denture and payment plans available. Fifty percent of the total cost was payable upon initiation of treatment and 50% upon fitting of the immediate denture. Cost included all follow-up. I felt uncomfortable about paying in full, long before fitting of the permanent denture, and asked if the final payment could be postponed until completion of the denture process.

I was told that postponement of final payment was not possible, but that the dentures were fully guaranteed. Given the two patients I observed who were very dissatisfied, I was not comfortable making the appointment for initiation of treatment and left the office. However, I did feel comfortable with the professional staff and a few days later decided to make another appointment. I decided I would not undergo any procedures or pursue further treatment if I could not negotiate withholding final payment until the denture process was completed. Prior to undergoing any procedures, I asked to meet with the office manager. Again I was told that the payment plan could not be changed. No negotiation was possible. I feel this policy is unreasonable and chose not to pursue treatment. I caution others not to pay 100% before completion of treatment and not to be misled by TV advertising.

Finally after at least 15 visits I had enough and decided to take the refund. They wanted to give me only $2200. I went to the office to talk with them and they agreed to give me a $2500. So it cost me $900 to have a tooth pulled. These places need to be shut down. Corporate dentistry rip-offs stealing money from hard working people.

I calmly told them that I would have much rather had the credit applied towards my bridge setting than teeth whitening. They said there wasn't anything they could do since the credit was already applied. I've also had the same tooth worked on THREE ** times because my filling kept falling out. EVERY TIME I go in, there are new faces which tells me they can't keep anyone employed. I DO NOT EVER RECOMMEND ASPEN DENTAL. EVER EVER EVER! Go to a smaller practice, a dentist that care about YOU rather than making quotas.

Never Again!!! The dentist berated me, she told that I had destroyed my teeth and that a couple of molars would need root canals. The hygienist was very condescending. Feeling terrible, I sat with one of their account reps for the Care Credit. I would either need. 7,000 or 13,000 dollars worth of work done depending what treatment plan I chose. Not having any children, my credit is the closet thing I have to a baby and wasn't about to throw it out with the bath water even if my chances of being approved were pretty good. I thought better of it and deciding to stick the community health center and not just for financial reasons. The dentists there, unlike at ASPEN or is it Asp (jk), look to fix the problem not humiliate you.

Word to the wise, just because a dentist is for profit doesn't mean they're better than the dentist at the health center. In fact, my dentist went to the University of Detroit Mercy which has very high acceptance standards. Aspen Dental, like a lot of businesses, don't care about your financial health and it is nothing for them to submit an application for approval. This might read as a bit cynical, but ask yourself is buying the store version of Listerine any different than buying the brand name? Explore your options.

The dental hygienist came in and poked at my gums calling out numbers, some she did twice. Then the dr came in and looked at my teeth and asked if I had any trouble, I said no, nothing has been bothering me, just in for a cleaning. I have not had a cleaning in a few years, but have been to the dentist for getting a filling fixed that fell out and getting my top wisdom teeth pulled, with NO problems whatsoever! So back to Aspen Dental, so the dr goes on and says that my teeth are in very bad shape and that I will need a root canal and two fillings that need to be fixed. She said that they do not do cleanings on the same day as the exam, even though the lady I made the appointment with said they do that. And I needed to address the other dental work before I get a cleaning and I need to set up an appointment for that work and go over pricing and financing with the office manager.

I am one that just goes to running my mouth before I think about it, but this time, I remained calm. I got up while the doctor was there writing, I told her she better just stop writing that I was leaving and was not coming back that this was all bs and a big scam, and I left. BEST THING I HAVE EVER DONE!!!! I called the doctor I used for my wisdom teeth and made an appointment the very next day for that Thursday. They charged 100.00 for an exam and cleaning, but it is a local and privately owned practice. I get there, he cleans my teeth, says they had some plaque but not a whole lot since I brush pretty good and keep my oral hygiene up. He does the exam and says everything is perfect, not a THING is wrong! I DO NOT need a root canal and I have NO cavities.

I felt something was off at Aspen Dental the whole entire time I was there, I was never comfortable. They pressure you to get dental work that is unnecessary and expensive just for the money. PLEASE, do not go here!! Just pay the money at a local practice where the dentist cares more about YOU then your money! My mouth would be a complete mess if I would have let Aspen Dental touch my mouth any more than they did. Right now I am just thankful I listened to my gut and left. There are really good dentist that care about you that have payment plans if that is your issue. I URGE you to call around and find a private practice that is local and not a chain.

I paid for the expensive flexible ultra thin teeth..."Well, Mrs. ** you can't have those teeth...you see your mouth wasn't designed for the nicer teeth...they just won't fit"...I say "When were you going to tell me, that I wasn't getting the teeth I paid for??" No reply. They change the subject when I ask about this subject or turn it that I knew or I just don't listen...no mention of refunding me the difference..."just you need to come back and we'll tweak them some more"...I am being treated like I'M difficult...I don't listen...I knew all this time...well...if you were a fly on the wall...well you would know how shocked I was hearing for the first time these were what I've been waiting for...I am looking to talk to an attorney...but putting in aspen dental...and the first thing that pops up is...aspen dental complaints...pretty scared I have been totally duked, robe, misled...lied to!!!! Now what?

So I plan on calling to find out why they did just put two pegs in place of the ones they took out versus destroying three more to add to it??? It is costing me over $4100 for what they are doing, I would think that they would have went with the peg teeth and not ruin my good ones that I had. And by the way, the ones for looks had them in twice in three months. They are in it just for the money if you ask me. I will be looking in on the price difference.

The "Healing" dentures have been a NIGHTMARE! They are huge & even with adhesive they pop out or fall out. I cannot eat with them, they cause sores in my mouth & are so thick I gag constantly. I called to complain once again & make an another adjustment appointment & am now being told I must pay another $900 to get my dentures that fit in 6 months. This is Fraud!

Needless to say that did not happen. After numerous office visits and entering into the Christmas season, my dentures still did not fit. I had numerous sores, some of the teeth were longer than others and my mouth was so sore that I could not eat. After every adjustment the dentist would assure me that if the fit was not correct just call the office and I would be seen immediately. Of course, that didn't happen. You would call and request the dentist see you immediately and the receptionist would remind us that others were waiting and I would have to wait my turn.

I finally got tired of the back and forth and filed a complaint demanding new dentures or our money back. The office manager called and said that we would not be charged and that I should go elsewhere for new dentures which I did. We heard nothing from Aspen Dental or Care Credit and assumed that the monies we had already paid settled our account. And we didn't owe any money as stated by the Office Manager until yesterday when we received a letter from Monarch Recovery Management (a collection company) stating that we owed the amount of $525.33. Now we have to fight with the collection company about a debt that we do not owe. This Office is the worst place I have ever been to in my life. I would not recommend this dental office to anyone.

She told me I would sign my financial agreement after my appt for the deep cleaning. I pursued to ask her how much it would be total out of pocket. The big colored lady said it would be 750 bucks. I said yea right, I will go home to my dentist for a second opinion. I went to my dentist and needless to say, I have no sign of gum disease at all. So thanks to Aspen Dental. You had me a bit worried but now I know you're a scam artist. I hope people realize to always get a second opinion when it comes to Aspen Dental in Troy, Ohio.

So, a couple months after my son's procedure, we get a bill for double the amount of the first payment. I called them several times before I was able to talk to someone that was supposed to be in charge. They told me that the amount I first paid was only an "estimate" and could incur further charges. I told her that no one ever said there was even a "possibility" of further charges. She then said in a snotty manner, "Well, you signed the paper, you should have read it closer". That being said, I asked to speak to a manager but was told that they were not in.

In the weeks following, I had made several other calls to speak to someone in charge but was always told no one was there to help me. Not getting anywhere, and not wanting to be taken to collection, we started paying on the bill. We were then contacted by Aspen to set up a payment plan, which we did not, because they wanted more than we could afford. We have been sending money when we can, but apparently it's not enough, because we have now been contacted by a collection agency. So now, I am in the midst of disputing the bill through Aspen's collection agency. I am going to inform the collection agency that they may want to look at Aspen's record of misrepresenting their billing practices before they represent them further. I've heard other stories of Aspen charging more than what was quoted and that's just not right!

Once in the room the dental assistant leaves you for 30-45 minutes. I was there three times and met the dentist once for maybe one minute. I was overcharged but I have to be honest they corrected that mistake very quickly once I brought it to their attention. They did want to just keep the money to apply it to my NEXT year's cleaning but I declined. I contacted Aetna and asked for any other dentist within a 100-mile radius (yes, 100-mile radius, I was desperate). I now have a new dentist and have my appointment in February, since my insurance only does a certain type of X-ray every three years I was told by this family dentist I need to have Aspen either mail or email my X-rays over.

Aspen declined and said I must come in to get them. I am at work before they open and I'm still at work when they close. I just moved an hour away from that office so now Aspen Dental is giving me a choice, stay with them or take more time off work to get my X-rays. They aren't making things easy but I'm taking time off work to get those X-rays and that will be the last they see of me.

I have a question of those going to Aspen Dental: Why wouldn't you go to another dentist for a second opinion before being overcharged out the yazoo for services? If something doesn't feel right when you sit in that chair, and you feel you're getting the run-around, LEAVE!! Do your research with other dentists, call them and ask questions to include specific pricing for procedures. Also: If you pay for X-rays at a dental office, you can get a copy of those X-rays to take with you to another dentist / oral surgeon, etc. It's worth making some phone calls to save money and hassle. But, it's worth so much more to feel comfortable with the one providing the services.

She then proceeded to get the doc who did a 30 second glance in my mouth, told me I had a cavity, but because of the numbers of the pockets (largest one a 4, most of them 2-3) he wanted to wait to fill it. The hygienist then told me that she would not be doing the cleaning that I was scheduled for and told me I would have to talk to the financial counselor about payment options for a deep cleaning, antibiotics, and a mouthwash. But, I couldn't talk to him while I was there because he was at lunch, and he would call me. An hour after I left the office, I got the call from the financial guy who said that it would cost $3000 for the cleaning I needed, but because of my insurance would only be slightly less than $1500. I told him I would call back.

A couple weeks later, I scheduled another appointment for the cleaning I was supposed to have the visit before. The person who called me back was the financial guy and he asked how I was going to pay for the cleaning/treatment. I told him I was there just for a ROUTINE cleaning. He then told me that by law they cannot do a normal cleaning if they felt I needed a more intense cleaning because "they could get shut down." He went on to compare it to getting only bypass surgery, but needed a transplant. I told him I have had no other problems in the past with other dentists I have been to, but he persisted to tell me that they will not do the routine cleaning unless I got the $1400 cleaning first.

I asked for the number for the regional manager, but he told me that he did not have the number and that the manager would be out of the office until after Christmas. He took my phone number to have him contact me--I'm still waiting for that call. Needless to say, I walked out of the office VERY angry. I am in the process of finding a dentist that has the patient first and not their wallet first. Mind you, I checked my dental benefits and at most, if I were to get the treatment done at Aspen that they want, I should only be paying at most $600. I will NOT recommend this dental chain to anyone. In the meantime, the tooth with the cavity is increasingly becoming more painful.

Day two - Arrived 15 minutes early (prior to them opening) for my 8am appointment, which I confirmed online through an email two days prior. I waited patiently until 8:30 and I politely approached the front desk and asked if they needed to reschedule. They said no and I sat another 15 minutes when a lady in a business suit came up to me and said, "I'm sorry for the wait. I am from our corporate office and we had to break some bad news to our hygienist and she took it really bad and needed some time." I immediately asked to leave. At that point, they guaranteed that the next appointment would be on time. I was given a $45 credit on a pretreatment to the prophylaxis for the next visit. I reminded them that I had insurance and I believe it was covered. I was told at that point that the hygienist could not do the cleaning without the pretreatment. I agree because of the credit. I then asked about the items I was pressured into buying during my prior visit from the business office manager and confronted them with the pricing I found online.

Day three - I arrived 15 minutes early for my 3pm appointment and waited approximately 45 minutes. I was brought in to an examining cubicle where the hygienist spent roughly 8-10 minutes on the pretreatment. She then recommended a paste for $20 and said to me that she had two flavors and asked which one I preferred. I politely explained that I would look into the paste and come back if I felt it was necessary. She then sent me back to the front office. I asked about the cleaning and she told me it would be done next visit. The business office manager was busy so the front desk receptionist checked me out. I was asked for the $45 for the pretreatment service. I reminded her of our conversation during my last visit. We discussed a future appointment and set it for 8am. At this point I was not sure I want to continue business.

Day four - I receive an email to confirm my 10 am appointment. I did not confirm this email and called immediately and explained there was a mistake. The receptionist said they had to change it and I made it clear that that would not work for me. I then asked to have my X-rays ready by 3pm that day. She then asked again if I would be making my 10 am appointment and I firmly declined and explained that my appointment is at 8am not 10am. I went in and received my X-rays within seconds and I left. That evening at around 7pm, I received a phone call asking if I would be making my appointment the following day. I assured this caller that I will no longer be a patient of theirs and I would be calling my benefits coordinator to file a complaint as well as contacting my insurance carrier to ensure no improper billing.

During my visits at the Gainesville Aspen Dental locations, my observations were: A tasteless salesperson approach to the dental market; A focus on lower income patients and a long line for financing; A dentist preoccupied on a smart phone and not patient oriented; Front line staff/receptionist with a look of distress; Very unorganized personal speaking openly about inter-office issues; Unable to meet appointment time in a timely manner.

I need more dental work done so I mentioned to my dentist that I can go back to them to get the procedure he needs me to get done... He looked at me and said... "I would not advise that... You need to go to someone who knows what they are doing..." He referred me to an orthodontist... So I asked him today about Aspen and his assistant quickly said.. "NO!!! Do NOT go to Aspen..." and they referred me to another place.... lol.

One more thing... My daughter got a tooth filled out there last year and she told me that they filled the wrong tooth! WTH!! Now that I have had TWO Dental Doctors and a dental assistant tell me NOT to go back there.... I won't... point blank. Getting ready to cancel next week's appointment!

When I returned for my cleaning within 5 min of sitting back in the chair the Dental Hygienist informed me I needed more than a "regular" cleaning and would have to speak with the Office Manager before she could continue. Never before in all the years I've been going to dentists have I ever been asked to get up from the dental chair to go see an Office Manager. The Office Manager proceeded to tell me before they continued, my $54 cleaning would now cost $228. I thought she was kidding and I was on Candid Camera - how absurd I thought. When I asked why my $54 cleaning was now suddenly $228, I was given the excuse the DA found I had the onset of periodontal disease and that requires a more thorough cleaning? I had expected as thorough of a cleaning as possible to begin with I didn't know I had to pay extra for a really "thorough" one!?

Why hadn't the dentist mentioned anything about my having periodontal disease when he examined my mouth just a few days prior? If you want your teeth to be "really" cleaned by Aspen Dental just know it will cost you royally. Besides the unnecessary stress they caused me by quoted me 1 fee and then charging more I also believe I was told I required services that I didn't!

After that I went to Aspen Dental to have the teeth pulled. They pulled them painlessly... The next day they called to see how I was doing and I told them I was swollen and in a lot of pain. They said to come in so I did. Went to the counter and a woman looked at me and said "You need to go to the hospital" Turned out I had a severe case of facial cellulitis and was admitted and received intravenous antibiotics every 4 hours and morphine every couple of hours. I was in the hospital for 4 days.

I was reading my records today and I see where they say they removed cellulitis. They did not. I wasn't aware it could be removed. The Dr. at the hospital said I shouldn't have had my teeth pulled while infected... especially since I had gingivitis, the bacteria and the infection, the pulling of the teeth, cuts, etc bred the infection into cellulitis so to speak.. After that painful ordeal, I again 3 months later had to go back to Aspen Dental for another toothache. They said it needed to be pulled also. After being hospitalized with Facial Cellulitis, I wasn't going to take anymore chances and asked please for an antibiotic and pain meds until it got well enough to pull. They reluctantly gave me a prescription.

So my infection cleared up and I went back and I talked to them about Dentures... I only had 15 teeth. 4 were a bridge... They said I was a perfect candidate and I was sent off to see the financial lady... I was quoted $12,000 something and I cried and said I can't afford that and went home. My mother said she would help us with this. She knew how difficult it was to eat. We went for a consult. They had us look at plans... We choose the best of the best. We were quoted $8599.00 and we could possibly finance it thru their Care Credit card.

My mom and I had the card put in our name. They told me they would bill as if my teeth had to be surgically extracted. And they would credit me if that was not the case. So we set up appts. and I was scheduled for 6-25-2012... Again they pulled them painlessly. So I was on the road to a great smile. I had to have immediate dentures put on after they pulled my teeth. I had them in my mouth... still bleeding and they let me go to the bathroom where my sister who was in the waiting room saw me bumping into walls and bleeding. I was under the influence of Ativan, I was really out of it .

My sister came into the bathroom and I was crying and bleeding and my upper dentures had fallen out. I didn't even know how to put them back in... so that was my first knowledge of their incompetency as far as patient wellness. They sent me on my way with a script for Vicodin, a mouthwash and some other things I don't remember much and my family was in such shock that they don't remember what they told me too. I know I was to keep dentures in 48 hours... to prevent dry sockets and to promote good healing they said. These immediates did not fit at all. I clanked, I couldn't eat, etc.

So time went on... 6 months for my healing and they put soft liners in... tried to get my dentures to work so I could eat... I had to use so much dental adhesive it made me sick... I don't know why I didn't think sooner to ask about this with them... but something made me ask "Were my teeth surgically extracted?" She looked on my chart and said no, they were not. So I said I should have a credit then... 5 months after the extraction procedure. We had paid off Care Credit Aug 8th $8599.00 in full so if we would have known we had this credit, we wouldn't have had to pay so much... and we could have bought a new central air since ours had gone out.

I was furious and mentioned that I had googled Aspen Dental and found out there was a class action suit and I was going to see about joining it. This was unacceptable for them to keep $2754.00 from us. And if it wasn't given to Care Credit, who had it? The fiance lady sat me down and showed me what she had credited... I was talking to them about implants after seeing their ad and I was having so much trouble keeping my bottoms in place and my tops would fall down... and she was so excited for me. "Yes, those would be perfect for you"... and I said I have that credit, could it be applied to this procedure. "Oh sure," she said and went about putting my info in the computer and she had said my credit would take care of it all.

I said, "Uppers and lowers," she said yes and then the dentist walks in and she tells him, "Carole has decided to get implants," and he walked over to where my X-rays were and said, "The tops, there is not enough bone"... but he could do the bottoms. So we went for that. It was so painful that I cried all the way home... and the implants are still to this day giving me trouble. My permanent dentures don't stay in. Implants are painful when wearing bottom dentures. They said they could not do anything about the tops if they sanded them, I wouldn't have good suction... which I didn't anyway. The bottoms they said I need to get used to. I asked them, "Don't the bottoms look crooked" > No, they look great.

I also remember during this time of fittings and molds and waxes that I signed a paper.. and I was under the influence of Ativan for my panics and I didn't have my readers, I had their goggles on and I said I can't read it... And I said what is i .and She said, "This is only a form for you to sign that says you approve of the color"... Which now I see since I have my records that was a lie... It states plainly that I approved my dentures... I was led falsely on that. And so I know I can't go back there again for anything... On my last appt, they said I look good and sent me on my way with a dental brush and a bottle of mouth wash...and charged me 41.00 dollars for it. Even after the finance lady said we had a $230.00 credit from the implants and they would send a check. We never got that either.

I had developed a very ugly tongue and it burned and had a red stripe down the middle and white chalky sides. The tip of my tongue and the space between my lower lip and chin is numb... I believe when they put the implants in in such a wrong way, I have my X-rays. Implants are straight up and down except for one that is crooked. I have 5 implants all in my chin area, nothing in the back or sides. My tongue feels raw from the implants being right next to my tongue. I have my X-rays and would be happy to email them to you. I am not to this day able to eat chew or smile... and my life is so sad. And I feel like I wasn't given the proper care or procedures for my mouth.

I hope I am getting my point across how much I need help in getting my mouth fixed. I can't afford to make it right with another dentist and I have totally lost trust in Aspen Dental... and after all that I have read, I never want to go back there. I should have mentioned also that I gag all the time. and don't go out of the house much because I would need to wear my teeth... and with Fixodent use on the top, it's difficult to get them out fast enough. So my gags are long and loud and very embarrassing. Aspen Dental told me they can't sand anymore off, I won't have suction.

When I got there, they had one dentist going as fast as she can from patient to patient. She did a debridement with stitches of which I found out later she was not a oral surgeon, and that is who should have done the procedure. They told me after that the oral surgeon only comes in once a month and the procedure needed to be done now. If there was any chance of healing. The worst thing is that I had the issue because my so called other dentist, whom I fired, had caused my tooth area so much trauma. I needed someone who really was qualified to fix the mess he had made. I needed more work done but. I was concerned about going back there. The icing on cake, to show how honest they are NOT.

I have a bunch of scrubs, all brand new because my career ended before it got started. I decided to ASK THE MANAGER about bringing them to the office for the girls to look through and buy if they liked them. Luckily, I only took 10 items and I put $10.00 each on them and told the gal just to put them in the lunchroom and whom ever bought some just put the money in an envelope, the honor system. I was out running errands and decided to go by and see how it went. I also was in need of an appointment for dental work. I have several things that need attention. But as nice as everyone is, something just doesn't feel right in that office. It leaves you with a very uncomfortable feeling. I talked to John the manager (car salesman) and he immediately said, 1st comment, nobody wanted them. I haven't even seen them forever! I asked him if he would get them for me.

I saw him walking around, asking different people and then here he comes with a very small stack and said here they had got pushed in a corner. There were only 3 items left. I asked him "So where is the envelope?" I had made one out with the price on it, and the fact that we were using the honor system. Guess I should have explained what that meant. John said "I didn't see any envelope." So I asked where's the money from the scrubs that were gone. He was so quick with his ANSWERS, I don't know where it is, was there supposed to be money, there is a lot of workers that go in and out of here (temps), maybe one of them stole it, I don't know, and he walked away.

So I'm supposed just right off the $70.00! He was so... John. I think the best word for Aspen Dental is SHADY from making the appointment, having work done, their idea of billing; it is not right. The insurance I bought, what a joke. They give you a bill with huge dollar amounts and then discount it with the great insurance they have. And your bill comes out to be what the regular price is at any other dentist. There is no real discounts. NO stars...

I paid that amount and after a rather long wait, the dentist did the filling and sent me on my way. Three days later, my tooth was still paining, only now it was even more painful. I cannot put any pressure on it at all. Can't bite down on it without feeling sharp pain. I went back to the dentist and he told me the nerve was acting up and would need time to calm down. He told me to give it a few weeks and then come back and see him. I have never had this problem after a filling before and have never heard of having to be in pain for several weeks after a filling. The other problem is with the payment. I recently received a statement from my Insurance company that says my payment should have been $71.80 as opposed to the $147.80 I was charged on the initial visit.

Plus, they charged my insurance for the oral exam and the x-rays, even though it is stated in big, bold letters on the front of the building that for the first visit, the oral exam and x-rays are free of charge. I went back to the billing rep and expressed my concerns. She told me that the initial amount they charged me was an estimate and they would refund the difference but it would take a couple of weeks, even though I had the paperwork showing their error. I asked her why they charged my Insurance company for the first visit oral exam and x-rays in addition to the cost for the filling, and she said the free oral exam and x-rays is only for people who don't have insurance. I asked her why isn't that advertised and she said it was in the 'fine print'.

I saw that nowhere in anything I was given via paperwork and was not informed orally about this. I'm really very disappointed with my experience, and now I have to go to another dentist and start over because I am still having a lot of pain in the tooth that I got filled at Aspen Dental. This means with a new dentist, my insurance will be charged for another initial visit plus x-rays, and more work done on the tooth. Just very unacceptable.

High fluoride toothpaste is a prescription item only available at dentist offices and is expensive but the answer we received was surprising. I asked the financial guy how much they paid for the toothpaste and he said he did not know. I really don't know what Aspen pays for this toothpaste but I do know that they lost an $1847 sale because of mark-up greed. Needless to say, I chose not to become an Aspen customer. Whoever owns this particular Aspen franchise (each unit is individually owned) should want to know about my experience. Thank you, toothless in Port Saint Lucie.

Next, same Dental Assistant x-rays me. One area she messed up on twice resulting in 3 x-rays of same area of mouth. I am a proponent of nuclear energy and don't think radiation is as harmful as everyone believes but??? Finally same assistant can't transfer my x-rays to the station where the Dental Hygienist and myself are. Repeatedly during the attempts all in fluster not knowing why this was happening.

After 1/2 hour sitting in the chair I decide to call it and leave. Run into Hygienist stating they have been transferred now. Ultimately learned they had to call their IT team to resolve it. At this point spoke with the Manager (yes odd that this position exists here but it’s how they operate) who explained the above reasons as stated and they had two accounts for me that IT had to resolve. I agreed to continue with the visit. End result is they diagnosed I have early stage periodontal disease and require root planing in multiple areas.

I had to switch dentists due to insurance so took their treatment plan and periodontal charting/x-rays back to my old dentist for second opinion. No. They are too aggressive in their treatment and diagnosis per him. No periodontal disease. Root planing not needed. Thorough cleaning monitoring in the future recommended. Today, now I have called the manager to ask to have my treatment plan modified. He returns the call and agrees and I will proceed (am I stupid?). Does not and am off to find another dentist.

So, I did my research and decided that I wanted a second opinion. Called the office manager back to cancel my appointments, and get a refund on the Care Credit card (which is their solution for those of us who can't afford insurance. My balance after her "treatment plan was over $3000), and waited a week to hear from her. In the meantime, I went in for a cleaning and the hygienist once again "suggested" their "special" Rotadent toothbrush and fluoride rinse, once again not telling me the price. Tried a few months later to get a hold of her to request a refund on these products, and was told that they couldn't refund them because they had been used.

So, I called Patient Satisfaction, threatened to call the Better Business Bureau, and finally they said they will refund everything. I have read so many bad reviews on this company, and there are over 100 complaints against them on the BBB page for Nebraska, that I want to warn everyone not to go here. And, if you do, be prepared to say no, no, no! This company is only worried about making as much money as they can and not about the health of your teeth or your pocket book. The hygienist even told me to take their satisfaction survey so they could get a bonus. Do Not Go Here!!!!

lso, they are high pressure salespeople. They don't ask if you would like to purchase their high end Rotadent Waterpik. They just try to hand it to you hoping that you don't have the backbone to say "no thank you", which I fortunately did. They also try to force "scaling", which in my case was not necessary. I did purchase prescription mouthwash, which I am not sure I needed. Also, they wanted to replace an existing crown after a root canal that turned out to be perfectly fine. If you use this business, take your backbone and ability to say "no" when they try to push unnecessary products/services on you.

I had already had my interview with Dr. ** and she wanted me to be a part of the team. Karen wanted me in the front and Dr. ** wanted me in the back. I have the experience for both places. Dr. ** asked me to join the team the first time she met me as a patient. You should really talk to your staff; you might be surprised in what you learn. I was a patient and I can give you this. You really need a new office manager - one that staff will respect enough to work there so they won't be short at the front end, and then the customer service can excel, and the office manager can take care of the business. I had to call the NY office to get my account taken care of because Karen would never call me back. And she didn't do the billing as it was agreed upon when I came in with my insurance. And I was getting bills from Aspen when it all should have been taken care of back in January. I'm sorry I could keep going; I'm just so disgusted with Karen's behavior since January. If she has done this to me, how many others are there?

Did you know that teeth are not considered a necessity in Maine, but rather a cosmetic item? They get paid lots of money for pulling 5 good teeth that were loose, but have no replacement for poor people to replace them. Aspen Dental is the pits!! It's all about the money and them having an assembly line going. Not the friendly, good service they try and portray. Try and get the $299 dentures. It will not happen!!!

I went in. I was going to get X-rayed; why, I don't know. The first thing she asked me was what tooth hurt. Can you believe it? What tooth hurt? I should have left. But I wanted to give them the benefit of the doubt. I informed her that I have dentures and no tooth pain; I have no teeth. She moved me over to another X-ray machine and said, "Well, we will use this one then." I asked, "Then, does the charge change?" "No," she said.

You wonder why we get pissed at businesses! So she took the X-ray after I was told to remove my dentures. I went to a dentist chair in another room. About three minutes later, the dentist came in. Now, I have to stop. Does anyone really know if that X-ray is really theirs? No. From the time the X-ray was taken, it could not have been 5 minutes.

I have never in my life had a set of panoramic X-rays done in 5 minutes. So he told me in his best talk down to the patient manner, what he recommended for new dentures. Remember the girl I talked to a week earlier and three times I explained first that it was just a temporary reline on temporary dentures. I again explained that I was not going to get permanent dentures today, just temp reline on these. He said sure, he understood and thanked me for coming in to his office to get the work done. He left, he came back a few minutes later with a lady that would explain the cost of the procedures he recommended and the reline cost.

Again, I expressed that I was not getting anything done today except the temporary reline. She agreed and continued to process the cost of the procedures the dentist recommended. She finished up with the paperwork. The cost of a temporary reline is $520. I asked if they were all deaf, all I wanted was a temporary reline on these dentures. I only paid $400 for the dentures.

If I am to get the procedures done on my mouth the dentist recommended, why would I spend $520 to reline my temporary dentures? I picked up the paperwork and left. I called the wife when I got out to my car and explained what had just happened and I realized that these people were advertising free X-rays for new patients when my wife had her dental work done which I took advantage of, I thought, to find out later that they tried to bill my health insurance and my dental insurance for the free offer. What a fool I was for going back!

Will I have them do my permanent dentures? Hell, no! I will go back to Affordable Dentures where this experience of Americanized customer service started. All dentists are rip-offs but they all realize that we need dental work. Now how can they screw the customer the quickest way possible? I will get the work done, but not from Aspen Dental. I will not recommend them to anyone either. I told the wife that if she stays with them, she gets what she deserves.

I think the local news did an expose on Aspen Dental. I think I will investigate what reporter did it and have lunch with him. I realize this will not correct any thing. I feel better and you lost money, Aspen Dental, about $3000 and any others I can sway from going to your business.

It's been two years since I stormed out of Aspen Dental and went to another dentist. I just had my checkup today and I still have no cavities and everything looks great. Please choose a reliable dentist, not a for profit one.

She was very rude and just stated that we needed to make another appointment. She didn't offer to make an appointment while we were there. She just returned to her conversation with another individual with her back turned to us as if to say this conversation is now over. We felt like we'd done something to her. She made us feel like we were bothering her, invading her space or something. We left there wondering wow! Why? Maybe that all happened for a good reason, because God knows we don't want to pay for services that hasn't been performed or billed too much for minor services. Had I read the reviews first, I would never have wasted my time.

The dentist on the first visit showed me an entire other problem, an infection deep in two of my root canal teeth. Then he wiggled a cap so much it fell off that night. I told the hygienist I wanted my filling and I was concerned about the cap now, not just an infection which is being ignored. I have swelling and pain from that area. She said, "Well, we won't do anything about that today or next time." So here I am tonight with a fever, a swollen jaw and in pain, and still have a front tooth with no filling! The total cost for me, oh with the mysterious toothbrush and toothpaste, $2,500. So for three weeks now, I have a raging infection and a missing filling. Bend over if you go here! Bad, bad business! You, Aspen Dental, should be shut down!

The appointment with a "specialist" was made for weeks later and an hour away in Conn. Meanwhile, my face got swollen again and I needed more antibiotics. Once I met with the endodontist, I was told my tooth was completely dead and my bone needed to have grafting done. Before the exam even started, I was told nothing would be done that day. I was then told an implant would need to be done and a bone graft (my other option was ruining 3 teeth and having a bridge but bone grafting was still recommended). This evaluation happened in about 2 min. and I was abused with a dental tool. My gum was pulled down so aggressively that I was in so much pain I cried. She held the gum down and claimed to show an asst. how dead this tooth was. I asked if I had to take more antibiotics and was told that the large pocket in my gum would drain the abscess. This was not true. There was no pocket. Well, I asked if a root canal could be done and she stated, "It could, but it wouldn't last."

I called my friend in Florida after the appointment and she said to get two more opinions. She said that there is no way a dentist could determine if root canal treatment would or wouldn't "last", that this all depends on the individual. I went to three more dentists and everyone of them came to the same conclusion. I was told that I had a filling that had become loose from braces I had years before. The bacteria slowly got to the root because as a person in my late 20s, I have high roots. A root canal and crown were done, bone is healthy and it was a typical no complications procedure.

Do not trust them. The woman who examined me did not have a clue and from what I hear, they love pulling teeth. My mother who recommended I give them a call went to another location and is now regretting it. Her dentures do not fit and she cannot wear them for long periods. The dentist just keeps pulling more bottom teeth to make them fit better! So, the procedure for an implant, bone grafting, etc. would have given Aspen over $5k, but thanks to my gut and knowing how really great dentists operate, I saved about $3800. Conveniently enough, implants are not covered by insurance.

So, if you are having any work done there, get a second opinion! To make it even better, I got a bill for $128 for the 2-minute exam. I paid $65 at the first appointment and was assured by the regional manager that it was taken care of, but today I opened a bill for $63. Hopefully, this can be taken care of. I contacted him regarding this matter again and I have faith that it will be. However, the office manager from that location has never called me back ... several times. It's very annoying.

So, just remember to get another opinion, or several. Most dentists will take 1 X-ray of the problem tooth and get it taken care of quickly. You should never have an abscess as long as I suffered. The bright side to the story is my root canal procedure was done by a professional and I have read that root canals done at Aspen have some scary consequences.

My total bill was $1,200, so I wanted to be certain I'm not overpaying. I searched their entire website including my account section and nothing on detailed billing. I did a live chat with a nice gentleman. After 20 minutes of generic responses, I was told to contact my office. When I contacted my office, I was put on hold and never answered. I have heard there is a class action lawsuit against them and I can't imagine why. All I can say is I'm very disappointed in these people. Unhappy consumer.

I asked her to let someone know that I was there. She said, "I don't really even know if we will be able to help you today." I immediately felt discouraged and I felt like they didn't care that I was suffering so terribly. As I waited for them to call my name, I cried and watched the receptionist take several other phone calls from people like me. She seemed annoyed with them and even rolled her eyes and she was very short with the other customers. At approximately 10:50, they called me to go back. In the meantime, the receptionist never did leave her desk to let anyone know that I was there and it was an emergency. I walked back and the x-ray technician began doing some x-rays. I realized that she was taking a lot of x-rays that I felt were in excess of what I needed.

I asked her why she was taking so many x-rays and she said in order for me to receive the x-rays for free, she would have to complete the entire series of x-rays. I allowed her to proceed as I stood shaking in pain. I was shaking so bad that a few of the x-rays came out blurry. She had me hold some plastic device in my mouth so that she could x-ray even my back teeth, top and bottom. The tooth that was bothering me was one of my top front teeth. She completed the series and took me back to the exam room. The dentist then came in about 10 minutes later and looked at the x-rays. He told me that the tooth was infected and that they would need to start me on antibiotics and that they could not pull the tooth today.

I began to cry. I felt devastated, but I understood that the infection had to be treated first. He talked about prescribing medication for pain. I let him know that I really don't like to take narcotics like **. I suggested that he prescribe ** #3. However, I told the dentist that I had a prescription at home for ** that I received back in December of 2011 for pain from a surgery that I had back then. I asked him if I could take them if the ** #3 didn't work. The dentist said that would be fine. I informed him that I only had a few so if those worked, could I call them on Saturday to pick up a prescription for the ** to get me through until Monday. He said that would be fine and to just call them.

After that, the dentist gave me my scripts for antibiotics and ** #3 and they said that I needed to go into the office manager's office to set up an appointment for the extraction. As I walked into her office, she looked at me and said, "Are you sick?" I was a little shocked that she had no idea why I was there. She proceeded to ask me when I wanted to come back for the extraction and I told her that the dentist and I discussed getting it done on Monday, Sept. 24th. She said that the dentist that I saw today wouldn't be there, but she needed to check with the other dentist to see if he would pull the tooth on Monday. She left, came back and told me that he said he would pull it but would not guarantee that he would be able to get me numb. Not knowing any other option, I told her to go ahead and schedule the appointment for Monday. I just wanted to get out of there so I could go get the pain medicine filled at the pharmacy.

She said my appointment is at 11:00, Monday morning. I asked if there was anything earlier than that and she said no. She then began a discussion trying to suggest that I purchase a partial denture. I told her that I would have to think about it. As much pain as I was in, I just wanted to go. She started typing on the computer and printed out an estimate for the partial - it was approximately $1,448.00. I told her again that I would have to think about it. I asked her what my bill was for today and she said that the bill would be about $221.00 and I asked her why so much. She said that with x-rays and exam and the tooth extraction, that is what the bill comes to. I asked her to breakdown today's charges and the extraction that I hadn't even had yet. She said today is $91.00 and the other $130.00 could be paid on Monday. I asked her why the x-rays weren't free like the x-ray technician said. She told me that I was previously seen there in 2010 and that deal was only for new patients.

It would have been nice for them to let the x-ray technician know that before I had to endure the unnecessary pain and cost of all of the extra x-rays. I paid her the $91.00 and I left. Later on that day, I realized the ** #3 wasn't helping at all. So as the dentist instructed, I took the **. It helped immensely. I was able to get a little relief from the pain with the **. The next morning, Saturday, Sept. 22nd, I called Aspen Dental to let them know that the ** #3 didn't offer any pain relief and to see if I could, I wanted to come up and get the prescription for the ** like the dentist told me to. The receptionist (Annie) answered the phone. Before even putting me on hold to inquire with the dentist about the prescription, she told me that the dentist that I saw on Friday was not there on Saturday.

I asked if she could speak with the dentist on duty and ask him if he could review my chart for the notes I had hoped the other dentist would have made regarding our discussion about the ** #3 and the **. She asked me to hold. When she returned to the phone a few seconds later, she told me that the other dentist would not write a prescription for me for ** because he wasn't the one who treated me initially. She said he also said that pain medication would not work because of the infection. I reassured her that the ** would work and that is the only way I could get through the weekend without suffering the horrible pain. I asked her to please be an advocate for me and stress to the dentist on duty what I said. She put me on hold again and a few seconds later, got back on the phone saying that the dentist on duty stated it is his policy that he cannot write prescriptions for **.

They said that I would need to go to the emergency room if I wanted any medication. Having no health insurance made that not an option. My husband called back to Aspen Dental explaining to them again how important it was to get me something for pain. They still wouldn't even consider helping me. My husband became angry because they wouldn't even try and the receptionist hung up on my husband. I just needed some help, someone to care, so I felt I could depend on a place like Aspen Dental. It appears I was sadly mistaken and made to suffer unnecessarily because they did not want to provide the service that they advertise.

Its now about 14 hours later and I have asked Aspen Dental to cancel (stop) my treatment plan and was told that an email had been sent to the office manager. After my initial conversation with the dentist, I believed that I wanted to get implants. I spoke with the office manager and found out that implants would cost close to $8,000.

I told that office manager that I did not want to spend that much money at this time. The office manager worked out several other treatment plans that were less expensive. Before, I actually knew the details of the altered treatment plan that was going to cost $2,654 that the office manager had worked out. I was told that the money had been credited to my Aspen Dental account.

Then I was whisked off for a cancer screening ($67) which I was told was part of my treatment plan, which I did not have the choice of choosing. Then I was taken to get an impression of my mouth and at that time I told the assistant that I was very confused about which treatment plan was scheduled for me and even more confused at the fact that the office manager said that eight teeth would have to be extracted. The assistant did not take the impression, but called the dentist to explain my treatment plan.

When I became hesitant about having teeth extracted that I was not aware of in the beginning and that the color of my teeth would not match, the dentist aggressively preceded in getting an impression of my mouth and bite (which I was told this morning was because they are working on my partials now). Then the dentist told me to go back to talk with the office manager about the cost of full dentures.

When I left Aspen Dental, I was very confused about the treatment plan, what were the itemized cost and sensing that I got hustled.

After leaving, I did some research on the internet and found that I did not have gum disease. The treatments that they gave me had risks that were not explained to me. It was an aggressive treatment for excessive gum disease, which I did not have. The dentist who saw me had numerous complaints against him and had lost his license. I cancelled my appointment; I was asked why and I explained that I did not need treatments. I was charged for a toothbrush for 170 dollars that they simply handed to me in a bag, did not ask me if I wanted to purchase it.

The lady did not say a word. I asked if the charges would be taken off and if I could receive a new bill with only the cancer-screening and the treatments. She said that I had to wait for that and of course I never received it and I began to get calls from Care Credit for payment and that is when I found out that it was a credit card. Something needs to be done about the practices of Aspen Dental, I never had the work done but they charged me anyway and I had to pay to have the work done elsewhere.