Bright Now! Dental Reviews

The medina, Ohio office only offers orthodontist on Fridays and when the appointments are full there is nothing to do but call again the next Friday and hope you get answered first or it's another Week to JUST get a appointment. Then there are the bills. She handed me a bill for almost $300. I asked why and she took bill, and when I left I owed nothing -- Why??

The customer service is awful. I showed up to the Kennewick building only to discover it was closed. When I called; the receptionist said they were now in Richland. I told her it would have been nice to get a phone call and she rudely stated that I received two texts that said Richland. No address in the texts, no "We've moved." Not impressed. Maybe there's a reason the Kennewick location is closed...

Bait and Switch!!! Be aware of full cost disclaimer. I was given 1 price for an implant and after I agreed and they started, they said it would be an additional $2773. The dentist is good but if you use them be sure you have the grand total before starting any work. I reported them to the BBB and the Company refused to honor the original quote. In every way, this was a bait and switch, and they should be ashamed of doing business this way.

I went to Bright Now in Puyallup WA on 3/4/2024 because of tooth pain. When I left, I had a impression done for a upper plate denture, nothing done for the tooth pain. Received my denture the end of APRIL beginning of May. Denture fell out of my mouth. Again another impression, but the technician who took the impression used only 2 fingers to hold the tray all the while talking to somebody stating that one of her fingers is stronger. End result...centerline off by 1/2 inch, and back teeth were lopsided. They said they could fix them and I would have to come back the first week of June. Were not ready. I received them July 2, still did not fit, and that they could not do anything about it because of the holiday, back again. When I received the next time, the denture had too many back teeth, the bite was wrong and I could not close my mouth. Their solution....JUST GRIND THEM DOWN.

Case 1- treatment: I came to the clinic for regular cleaning and one of my fillings fell off. Hygienist asked doctor to look and without an X-ray he said that it is a lost cause and I need a crown. I wanted to ask for a second opinion as having a crown when I’m 36yo is a bit early. I went to my old dentist in San Jose, she looked at tooth, did Xray and scheduled me to do filling. When she did, it was easy fix that took her 15 mins. No crown needed and tooth is saved. I still can’t believe the level of incompetency and negligence of the doctor at Bright Now Dental.

My wife and I had an appointment on 6/29/24 at the Jamacha Road location in El Cajon for a routine teeth cleaning. When we went for our appointment the business was closed. We never received an apology. We made another appointment for 7/15/2024 for the routine teeth cleaning. The dentist was about a hour late. When my wife finally was taken in for the cleaning the dentist took about 45 minutes taking about a dozen x-rays that were not needed. To top it off they told us it would take 6 to 8 weeks to get approval from our insurance company for the cleaning. This is not true, we received approval for cleaning weeks ago.

I had an oral surgery done back in January and I was told I was going to pay a portion and my insurance would pay the rest. I paid over $1500 after I agreed on what service would not and would cover. About 3 months later I got a surprise bill saying that some services weren’t covered but nothing said was due on my Humana EOB. Bright Now Dental was charging me $800+ saying it was my responsibility. I disputed, opened a case and contacted the department of insurance and even then Humana said I didn’t owe anything. It’s July and bright now has still been bugging me saying they will charge me the $800. I did not agree to this and I will not pay it.

Bright Now! dental in Sandusky OH is incompetent and malicious. My son and I started going to their office in July 2023. February 2024 I was told that my insurance company was rejecting my son's claims. I tried to act as an intermediary between the two but I could not speak to the department that handled the submission of claims to insurance, so I couldn't get the claim number to see why my insurance company rejected it. I paid the bill and submitted the claim to my insurance company. The insurance company paid them. They will not refund my payment. I found out they have been over billing me for cleanings, I should not have had to pay the deductible or for any service.

Was referred to a Bright Now! location in FL for an extraction. Had referral letter with explicit notes. Had xrays forwarded and they had my insurance info for aboutb1 week prior to appt. Waited almost an hour in dental chair for them to tell me I needed to make another appointment as they needed authorization from my insurer. Exam equipment was either rusty or had dried blood on it as well as a hefty layer of dust on dental stand. As I was leaving the staff tried to stop me, as they still were trying to set up another appt. Most disgustingly dirty med office I have ever been to in my 63 years on the planet.

I went in for a cleaning and Xray. Was told I needed more in-depth cleaning even though I was just at the dentist 6 mo ago and the bill was going to be over $1000. After declining that option they refused to clean my teeth but took my money for X-rays and then never gave them. So I paid for nothing and wasted 1.5 hours of my time.