Bright Now! Dental Reviews

Very unprofessional place. Do not keep appointment on time, billing is horrible. Office manager Valerie is not helpful with the billing. Refused to print out a report from my full account. instead of credit for not a service provided charged me and send me a bill and referred my account to a collection office. Told me not to come to the office and deal with the billing office for the balance I have. Very poor communication, unethical charges, unprofessional customer service. Do not use this dental office.

The receptionist on the phone gave out the full patient name and date of birth in the lobby. Total HIPAA breach. She was calling the insurance carrier for questions on the patients missing tooth clause. She was very loud and didn't try to be quiet. These offices need to understand the consequences of breaching HIPAA PRIVACY LAWS. This was the Largo mall office. Largo, FL.

These guys are the worst. In 2024 my son broke his jaw and lost several teeth. Bright Now in Escondido, CA lost the models that we had of his teeth that were made by his orthodontist that we provided so his permanent crowns could be made. Mind you, these models were from his orthodontist, not made by Bright Now. My wife and I had saved the models as keepsakes. Bright Now insisted they had to have them to make the implants. They lost the models.

I've been a patient at Bright Now Dental in Clearwater for years, and I've consistently had excellent experiences with the entire team. My dental hygienist, Ms. B and the office staff are always friendly, professional, and attentive. They make every visit comfortable and stress-free. I highly recommend BND to anyone in need of dental care - they should definitely be at the top of your list! Anita **

Dentists are great. As far as the front office staff they were terrible at what they do. They gave me incorrect information, did not verify my insurance after they said they would. I called My insurance and was told that Bright Now! Dental never called them. I would not recommend this office staff.

Very apprehensive as I had a broken molar that needed immediate attention. I settled on Bright Now Dental in Bradenton, Florida. Made my initial new patient appointment and was met with a very knowledgeable, professional and happy staff that helped and informed as they took x-rays and planned the excavation! (For real!) The doctor gave me several options as well as payment plans as I have no insurance.

Anita **

I used to be a patient at Bright Now Dental. Did my root canal and had insurance, I paid my part 20% of it and 80% through United Healthcare. Bright Now couldn't collect money from insurance and make me pay the rest, even send me to collection to get my money. Please be sure that insurance pay them first before doing it. Just to let you know so be careful.

Went there for a simple 1 tooth bonding repair from 13yrs prior. Despite having ZERO cavities at 68yrs old, they insisted on a full set of x-rays. Bonding done and still no cavities found. Tried to schedule a cleaning about a week later and Sarah (office manager) said she was busy and would call me back that day, NEVER CALLED, after day 4 went by. Found another dentist who booked same day that I called. Asked if I had had x-rays recently and said yes. Gave me an email for Bright Now to send them to after I signed a release authorization.

The staff are by far the most unprofessional, rude, and cold I have encountered. They became visibly annoyed when I asked basic questions about my treatment and billing, which is unacceptable in a healthcare setting. I was then given an estimate of $13,000 for a filling and deep cleaning with little to no explanation. Overall, this was a very poor experience, and I will not be returning.

I am a patient w/ Bright Now! Dental, yet I am treated as family. Each visit I have w/the Bright Now! Dental Office at 5249 Duke St Alex VA 22304 is always a positive memory. The staff works well as a team. Dr. ** is remarkable and very talented. He has assured me of all the dental I needed and has completed everything in the Best of Care with exceptional care. My smile, the look and lasting expression is breath taking by many.

I do not recommend this practice. They prioritize money over patients and frequently cancel appointments—sometimes claiming they left a message when they didn’t. I even took time off work only to find my appointment was canceled without notice. When I tried to express my concerns, the office manager repeatedly talked over me and then accused me of being disrespectful. Poor customer service, no accountability, and a complete waste of time. Zero stars.

We’ve had several issues with this location over the past few visits, from inaccurate dental plan information to attempts at overcharging (thankfully, I know my plan well). However, today was the worst experience yet. I was told I needed a gum cleaning with a laser and, despite being short on time from work, agreed to proceed. The hygienist had very poor bedside manner and ended up burning my lip badly. There was no genuine apology, just a quick “sorry” and some Vaseline applied before moving on. When I mentioned it at the front desk, they brushed it off with “we’ve had so many changes.” That’s unacceptable. You physically hurt me, and no one took accountability. I’m officially done with this place.

If I could leave zero stars I would. I honestly don’t know which is worse Bright Now or Coast but both places are pure trash. I used to be a patient here many years ago and stopped going to them due to their lack of competence and service. I wanted to give them another try hoping they changed. Wrong!!! Again, same issue with scheduling. They claim to have called me to reschedule my cleaning which was scheduled almost a year in advance. I never received a phone call or message.

Horrible Scandalous Clip Joint 🦷 I said from the start "I wouldn't pay for uncovered procedures". They didn't care & put forms in front of you the second you walk in the door & not saying it's a commitment for payment & today even though I had told the Dentist the customer service person on the phone & the woman at the desk that bullied me & essentially tried to extort me ney from me saying "I Had To Sign & Pay $190". That's untrue & deceptive extortion & I will make formal complaints to all state governing agencies. Do Not Go There

Began with a temporary crown that wasn’t done correctly and it tore up my mouth! A doctor there replaced it and then caused swelling of my gums and bleeding and pain. Not resolved yet til new crown I paid for comes in.

Nice bright office! To keep you from getting upset with the financial end of things visit another Dental office. They tell you the cost of procedures, you pay it in full. Four months later you get a call asking how you want to pay for the outstanding balance. Very underhanded and it feels like a scam. Beware.

This office is the best!! I arrived there at the office late, but instead of making me an appointment for the following week. David **, DDS took me in and examine my teeth and his staff start working on my teeth. The young lady that was giving me a cleaning her name is Belinda, Hygienist, she was absolutely great. She was gentle, but she’s got the work done and I really appreciate her and not only her there was another young lady and her name is Waunra, Patient Advocate, her Job is to Able to give you the charges for services that what was done there and to contact your insurance of work was done and insurance will let her know the patient amount to pay. Most of all the young lady at the front desk will always greeting you with a smile. This is the lady that makes you feeling welcome at this great office. Her name is Jasmine, Treatment Coordinator. This is the Best place to be! BRIGHT NOW! DENTAL & ORTHODONTICS.

Terrible location!!!! I was told I needed a bunch of work done and that one molar would need to be replaced immediately- but would cost xyz and not need a bone graph.. I move my work schedule around and make it to a 7am appointment with their oral surgeon to be told in fact need a bone graph and it’s going to cost me $300+ than expected. The office manager will say whatever it takes to get you back in- “we are going to work with you & don’t worry about these prices, we can adjust them”. It’s a complete fraud system here- BE AWARE!!!

I was a patient with BND for a few years until I received a statement that showed me my dental insurance would not cover any of my service, and I asked many times about it. It's been several months and the billing lady still hasn't called me back regarding my questions. I also find the lady who deals with making payments rude and doesn't have appropriate customer service skills.

I was very disappointed with Bright Now Dental. I went to my first appt for new X-rays and cleaning my teeth. My X-rays were taken and I was taken to another kiosk where a dentist checked each tooth and informed me I had no cavities. She said a deep clean of my gums would be helpful in the near future. I sat for a minute waiting on a hygienist to clean my teeth but I was dismissed to check out. The lady checking me out handed me a treatment care of $906.50 and that’s after my Tricare retiree insurance! My insurance is excellent and has served me well for 15 years! I decided I will not go back but I need my X-rays which were covered. I called them and explained I needed my X-rays and the person I spoke said they would email them. I didn’t receive them so made two more requests and still nothing. Don’t trust them. I will have to pay for more X-rays which my insurance already paid for. Another dental practice ripping off clients.

Absolute rip off and nothing is explained. I was rushed out door and given a long list of expenses without any diligent insight from any professional perspective. Very disappointed. I would not recommend to anyone.

Promised one price then charged a higher amount. Had partial done and told them trial didn't fit but they said final would. Three months later, it didn't fit and took another three months to get another made. I had to redo all procedures. At the end, doctor had quit and had a fill-in from another office who changed original design I wanted and didn't make sure good fit other than ask if my back teeth touched. She was in hurry as her last day filling in there. They are not like I wanted but after six months I just took. Then I receive a bill in mail for an additional $350 despite being told I was getting a deal and no matter what would not be charged more than what I paid. Total rip-off, steer clear.

The worst customer service as well as the wait time is more than an hour. No matter how many times I complain, every time I visit they made me wait at least an hour or till I reached out to the the manager and yelled. They don’t care about your time and how it is going to affect your schedule. They just book back to back appointments to earn money. Every time they run short staffs. My take is, if you can’t take customers on time then let them know ahead of time.

Great service, fast, helpful, and professional.  I'm changing my review of this place. I feel that they are not organized. Multiple times they had to reschedule for issues with lab product not being ready on time. I tried very hard to not get upset.  They forgot to call the first time then lied saying that they called. I showed them my phone and no incoming calls from them. 

My daughter had three insurances at the time, Medicaid was the third insurance. The office staff informed me that they could only bill two insurances which I was fine with only having the work done that the two insurances would cover. That was until Dr ** insisted that they could bill Medicaid after the two other insurances were exhausted. I was thankful that my daughter could get all the work done that she needed. Then I get a bill for $900. Medicaid, was never billed. During this time I paid $700 out of pocket for a crown which they for some reason billed Medicaid for right away (it was denied due to Medicaid not covering crowns). I reach out to Medicaid and they were never billed for prior services, so I contacted the office who then put through the bill to Medicaid, which was then denied due to “untimely billing.” How is it my fault that they did not bill them timely? During all this time my daughter had 3 root canals and 3 crowns put one….

Worst customer experience I’ve ever had. Charged a cancelled appointment fee three days after the dentist cancelled on me 12 hours in advance of the appointment. My wife had a last minute unexpected and mandatory work travel. Apparently they can cancel wherever they want for whatever reason, but not us. Extremely rude about the whole situation when I tried to be reasonable. Will never go back and encourage everyone I know to do the same

Terrible unprofessional staff. The job they did on my teeth was rushed and look awful. After 2 hours I was just happy to leave and make appointment with another dentist who can hopefully fixed the botch up job done on my teeth. I notified my insurance provider immediately.

The medina, Ohio office only offers orthodontist on Fridays and when the appointments are full there is nothing to do but call again the next Friday and hope you get answered first or it's another Week to JUST get a appointment. Then there are the bills. She handed me a bill for almost $300. I asked why and she took bill, and when I left I owed nothing -- Why??

The customer service is awful. I showed up to the Kennewick building only to discover it was closed. When I called; the receptionist said they were now in Richland. I told her it would have been nice to get a phone call and she rudely stated that I received two texts that said Richland. No address in the texts, no "We've moved." Not impressed. Maybe there's a reason the Kennewick location is closed...

Bait and Switch!!! Be aware of full cost disclaimer. I was given 1 price for an implant and after I agreed and they started, they said it would be an additional $2773. The dentist is good but if you use them be sure you have the grand total before starting any work. I reported them to the BBB and the Company refused to honor the original quote. In every way, this was a bait and switch, and they should be ashamed of doing business this way.

I went to Bright Now in Puyallup WA on 3/4/2024 because of tooth pain. When I left, I had a impression done for a upper plate denture, nothing done for the tooth pain. Received my denture the end of APRIL beginning of May. Denture fell out of my mouth. Again another impression, but the technician who took the impression used only 2 fingers to hold the tray all the while talking to somebody stating that one of her fingers is stronger. End result...centerline off by 1/2 inch, and back teeth were lopsided. They said they could fix them and I would have to come back the first week of June. Were not ready. I received them July 2, still did not fit, and that they could not do anything about it because of the holiday, back again. When I received the next time, the denture had too many back teeth, the bite was wrong and I could not close my mouth. Their solution....JUST GRIND THEM DOWN.

Case 1- treatment: I came to the clinic for regular cleaning and one of my fillings fell off. Hygienist asked doctor to look and without an X-ray he said that it is a lost cause and I need a crown. I wanted to ask for a second opinion as having a crown when I’m 36yo is a bit early. I went to my old dentist in San Jose, she looked at tooth, did Xray and scheduled me to do filling. When she did, it was easy fix that took her 15 mins. No crown needed and tooth is saved. I still can’t believe the level of incompetency and negligence of the doctor at Bright Now Dental.

My wife and I had an appointment on 6/29/24 at the Jamacha Road location in El Cajon for a routine teeth cleaning. When we went for our appointment the business was closed. We never received an apology. We made another appointment for 7/15/2024 for the routine teeth cleaning. The dentist was about a hour late. When my wife finally was taken in for the cleaning the dentist took about 45 minutes taking about a dozen x-rays that were not needed. To top it off they told us it would take 6 to 8 weeks to get approval from our insurance company for the cleaning. This is not true, we received approval for cleaning weeks ago.

I had an oral surgery done back in January and I was told I was going to pay a portion and my insurance would pay the rest. I paid over $1500 after I agreed on what service would not and would cover. About 3 months later I got a surprise bill saying that some services weren’t covered but nothing said was due on my Humana EOB. Bright Now Dental was charging me $800+ saying it was my responsibility. I disputed, opened a case and contacted the department of insurance and even then Humana said I didn’t owe anything. It’s July and bright now has still been bugging me saying they will charge me the $800. I did not agree to this and I will not pay it.

Bright Now! dental in Sandusky OH is incompetent and malicious. My son and I started going to their office in July 2023. February 2024 I was told that my insurance company was rejecting my son's claims. I tried to act as an intermediary between the two but I could not speak to the department that handled the submission of claims to insurance, so I couldn't get the claim number to see why my insurance company rejected it. I paid the bill and submitted the claim to my insurance company. The insurance company paid them. They will not refund my payment. I found out they have been over billing me for cleanings, I should not have had to pay the deductible or for any service.

Was referred to a Bright Now! location in FL for an extraction. Had referral letter with explicit notes. Had xrays forwarded and they had my insurance info for aboutb1 week prior to appt. Waited almost an hour in dental chair for them to tell me I needed to make another appointment as they needed authorization from my insurer. Exam equipment was either rusty or had dried blood on it as well as a hefty layer of dust on dental stand. As I was leaving the staff tried to stop me, as they still were trying to set up another appt. Most disgustingly dirty med office I have ever been to in my 63 years on the planet.

I went in for a cleaning and Xray. Was told I needed more in-depth cleaning even though I was just at the dentist 6 mo ago and the bill was going to be over $1000. After declining that option they refused to clean my teeth but took my money for X-rays and then never gave them. So I paid for nothing and wasted 1.5 hours of my time.

I had a root fracture in a crowned tooth that a different Bright Now location took an xray of and referred me to the Medina location. Dr. Ahmed ** had removed this tooth, placed a bone graft and then placed an implant post, 3 weeks later after my referral only using the xray taken from the last location. During my 2 week followup he took zero xrays after I stated I was in pain and just took his two fingers and wiggled the implant post, looked at it for a second then stated I was healing up well and sent me out the door. My 2 year old could have done what he did at my followup appt.

One of my old crowns popped out and cracked, so I visited Bright Now! Dental in Azusa for a new replacement crown. They told me I also needed to get a crown for another tooth that has never given me any problems, so I trusted them. After shaving down said tooth and putting in a temporary crown, this tooth started giving me pain for the two weeks until my permanent crown. Why would a tooth that has never bothered me now be so painful? My fear is that I'll be on pain medication for months until it heals or gets worse. I've been to other dentists, and this is the second dentistry that my intuition has told me to steer clear of. I will always do my research from now on before I visit a dentist's office.