Bright Now! Dental Reviews

This office is the best!! I arrived there at the office late, but instead of making me an appointment for the following week. David **, DDS took me in and examine my teeth and his staff start working on my teeth. The young lady that was giving me a cleaning her name is Belinda, Hygienist, she was absolutely great. She was gentle, but she’s got the work done and I really appreciate her and not only her there was another young lady and her name is Waunra, Patient Advocate, her Job is to Able to give you the charges for services that what was done there and to contact your insurance of work was done and insurance will let her know the patient amount to pay. Most of all the young lady at the front desk will always greeting you with a smile. This is the lady that makes you feeling welcome at this great office. Her name is Jasmine, Treatment Coordinator. This is the Best place to be! BRIGHT NOW! DENTAL & ORTHODONTICS.

Terrible location!!!! I was told I needed a bunch of work done and that one molar would need to be replaced immediately- but would cost xyz and not need a bone graph.. I move my work schedule around and make it to a 7am appointment with their oral surgeon to be told in fact need a bone graph and it’s going to cost me $300+ than expected. The office manager will say whatever it takes to get you back in- “we are going to work with you & don’t worry about these prices, we can adjust them”. It’s a complete fraud system here- BE AWARE!!!

I was a patient with BND for a few years until I received a statement that showed me my dental insurance would not cover any of my service, and I asked many times about it. It's been several months and the billing lady still hasn't called me back regarding my questions. I also find the lady who deals with making payments rude and doesn't have appropriate customer service skills.

I was very disappointed with Bright Now Dental. I went to my first appt for new X-rays and cleaning my teeth. My X-rays were taken and I was taken to another kiosk where a dentist checked each tooth and informed me I had no cavities. She said a deep clean of my gums would be helpful in the near future. I sat for a minute waiting on a hygienist to clean my teeth but I was dismissed to check out. The lady checking me out handed me a treatment care of $906.50 and that’s after my Tricare retiree insurance! My insurance is excellent and has served me well for 15 years! I decided I will not go back but I need my X-rays which were covered. I called them and explained I needed my X-rays and the person I spoke said they would email them. I didn’t receive them so made two more requests and still nothing. Don’t trust them. I will have to pay for more X-rays which my insurance already paid for. Another dental practice ripping off clients.

Absolute rip off and nothing is explained. I was rushed out door and given a long list of expenses without any diligent insight from any professional perspective. Very disappointed. I would not recommend to anyone.

Promised one price then charged a higher amount. Had partial done and told them trial didn't fit but they said final would. Three months later, it didn't fit and took another three months to get another made. I had to redo all procedures. At the end, doctor had quit and had a fill-in from another office who changed original design I wanted and didn't make sure good fit other than ask if my back teeth touched. She was in hurry as her last day filling in there. They are not like I wanted but after six months I just took. Then I receive a bill in mail for an additional $350 despite being told I was getting a deal and no matter what would not be charged more than what I paid. Total rip-off, steer clear.

The worst customer service as well as the wait time is more than an hour. No matter how many times I complain, every time I visit they made me wait at least an hour or till I reached out to the the manager and yelled. They don’t care about your time and how it is going to affect your schedule. They just book back to back appointments to earn money. Every time they run short staffs. My take is, if you can’t take customers on time then let them know ahead of time.

Great service, fast, helpful, and professional.  I'm changing my review of this place. I feel that they are not organized. Multiple times they had to reschedule for issues with lab product not being ready on time. I tried very hard to not get upset.  They forgot to call the first time then lied saying that they called. I showed them my phone and no incoming calls from them. 

My daughter had three insurances at the time, Medicaid was the third insurance. The office staff informed me that they could only bill two insurances which I was fine with only having the work done that the two insurances would cover. That was until Dr ** insisted that they could bill Medicaid after the two other insurances were exhausted. I was thankful that my daughter could get all the work done that she needed. Then I get a bill for $900. Medicaid, was never billed. During this time I paid $700 out of pocket for a crown which they for some reason billed Medicaid for right away (it was denied due to Medicaid not covering crowns). I reach out to Medicaid and they were never billed for prior services, so I contacted the office who then put through the bill to Medicaid, which was then denied due to “untimely billing.” How is it my fault that they did not bill them timely? During all this time my daughter had 3 root canals and 3 crowns put one….

Worst customer experience I’ve ever had. Charged a cancelled appointment fee three days after the dentist cancelled on me 12 hours in advance of the appointment. My wife had a last minute unexpected and mandatory work travel. Apparently they can cancel wherever they want for whatever reason, but not us. Extremely rude about the whole situation when I tried to be reasonable. Will never go back and encourage everyone I know to do the same