Bright Now! Dental Reviews

Dentists are great. As far as the front office staff they were terrible at what they do. They gave me incorrect information, did not verify my insurance after they said they would. I called My insurance and was told that Bright Now! Dental never called them. I would not recommend this office staff.

Very apprehensive as I had a broken molar that needed immediate attention. I settled on Bright Now Dental in Bradenton, Florida. Made my initial new patient appointment and was met with a very knowledgeable, professional and happy staff that helped and informed as they took x-rays and planned the excavation! (For real!) The doctor gave me several options as well as payment plans as I have no insurance.

Anita **

I used to be a patient at Bright Now Dental. Did my root canal and had insurance, I paid my part 20% of it and 80% through United Healthcare. Bright Now couldn't collect money from insurance and make me pay the rest, even send me to collection to get my money. Please be sure that insurance pay them first before doing it. Just to let you know so be careful.

Went there for a simple 1 tooth bonding repair from 13yrs prior. Despite having ZERO cavities at 68yrs old, they insisted on a full set of x-rays. Bonding done and still no cavities found. Tried to schedule a cleaning about a week later and Sarah (office manager) said she was busy and would call me back that day, NEVER CALLED, after day 4 went by. Found another dentist who booked same day that I called. Asked if I had had x-rays recently and said yes. Gave me an email for Bright Now to send them to after I signed a release authorization.

The staff are by far the most unprofessional, rude, and cold I have encountered. They became visibly annoyed when I asked basic questions about my treatment and billing, which is unacceptable in a healthcare setting. I was then given an estimate of $13,000 for a filling and deep cleaning with little to no explanation. Overall, this was a very poor experience, and I will not be returning.

I am a patient w/ Bright Now! Dental, yet I am treated as family. Each visit I have w/the Bright Now! Dental Office at 5249 Duke St Alex VA 22304 is always a positive memory. The staff works well as a team. Dr. ** is remarkable and very talented. He has assured me of all the dental I needed and has completed everything in the Best of Care with exceptional care. My smile, the look and lasting expression is breath taking by many.

I do not recommend this practice. They prioritize money over patients and frequently cancel appointments—sometimes claiming they left a message when they didn’t. I even took time off work only to find my appointment was canceled without notice. When I tried to express my concerns, the office manager repeatedly talked over me and then accused me of being disrespectful. Poor customer service, no accountability, and a complete waste of time. Zero stars.

We’ve had several issues with this location over the past few visits, from inaccurate dental plan information to attempts at overcharging (thankfully, I know my plan well). However, today was the worst experience yet. I was told I needed a gum cleaning with a laser and, despite being short on time from work, agreed to proceed. The hygienist had very poor bedside manner and ended up burning my lip badly. There was no genuine apology, just a quick “sorry” and some Vaseline applied before moving on. When I mentioned it at the front desk, they brushed it off with “we’ve had so many changes.” That’s unacceptable. You physically hurt me, and no one took accountability. I’m officially done with this place.

If I could leave zero stars I would. I honestly don’t know which is worse Bright Now or Coast but both places are pure trash. I used to be a patient here many years ago and stopped going to them due to their lack of competence and service. I wanted to give them another try hoping they changed. Wrong!!! Again, same issue with scheduling. They claim to have called me to reschedule my cleaning which was scheduled almost a year in advance. I never received a phone call or message.