Bright Now! Dental Reviews

We’ve had several issues with this location over the past few visits, from inaccurate dental plan information to attempts at overcharging (thankfully, I know my plan well). However, today was the worst experience yet. I was told I needed a gum cleaning with a laser and, despite being short on time from work, agreed to proceed. The hygienist had very poor bedside manner and ended up burning my lip badly. There was no genuine apology, just a quick “sorry” and some Vaseline applied before moving on. When I mentioned it at the front desk, they brushed it off with “we’ve had so many changes.” That’s unacceptable. You physically hurt me, and no one took accountability. I’m officially done with this place.

If I could leave zero stars I would. I honestly don’t know which is worse Bright Now or Coast but both places are pure trash. I used to be a patient here many years ago and stopped going to them due to their lack of competence and service. I wanted to give them another try hoping they changed. Wrong!!! Again, same issue with scheduling. They claim to have called me to reschedule my cleaning which was scheduled almost a year in advance. I never received a phone call or message.

Horrible Scandalous Clip Joint 🦷 I said from the start "I wouldn't pay for uncovered procedures". They didn't care & put forms in front of you the second you walk in the door & not saying it's a commitment for payment & today even though I had told the Dentist the customer service person on the phone & the woman at the desk that bullied me & essentially tried to extort me ney from me saying "I Had To Sign & Pay $190". That's untrue & deceptive extortion & I will make formal complaints to all state governing agencies. Do Not Go There

Began with a temporary crown that wasn’t done correctly and it tore up my mouth! A doctor there replaced it and then caused swelling of my gums and bleeding and pain. Not resolved yet til new crown I paid for comes in.

Nice bright office! To keep you from getting upset with the financial end of things visit another Dental office. They tell you the cost of procedures, you pay it in full. Four months later you get a call asking how you want to pay for the outstanding balance. Very underhanded and it feels like a scam. Beware.

This office is the best!! I arrived there at the office late, but instead of making me an appointment for the following week. David **, DDS took me in and examine my teeth and his staff start working on my teeth. The young lady that was giving me a cleaning her name is Belinda, Hygienist, she was absolutely great. She was gentle, but she’s got the work done and I really appreciate her and not only her there was another young lady and her name is Waunra, Patient Advocate, her Job is to Able to give you the charges for services that what was done there and to contact your insurance of work was done and insurance will let her know the patient amount to pay. Most of all the young lady at the front desk will always greeting you with a smile. This is the lady that makes you feeling welcome at this great office. Her name is Jasmine, Treatment Coordinator. This is the Best place to be! BRIGHT NOW! DENTAL & ORTHODONTICS.

Terrible location!!!! I was told I needed a bunch of work done and that one molar would need to be replaced immediately- but would cost xyz and not need a bone graph.. I move my work schedule around and make it to a 7am appointment with their oral surgeon to be told in fact need a bone graph and it’s going to cost me $300+ than expected. The office manager will say whatever it takes to get you back in- “we are going to work with you & don’t worry about these prices, we can adjust them”. It’s a complete fraud system here- BE AWARE!!!

I was a patient with BND for a few years until I received a statement that showed me my dental insurance would not cover any of my service, and I asked many times about it. It's been several months and the billing lady still hasn't called me back regarding my questions. I also find the lady who deals with making payments rude and doesn't have appropriate customer service skills.

I was very disappointed with Bright Now Dental. I went to my first appt for new X-rays and cleaning my teeth. My X-rays were taken and I was taken to another kiosk where a dentist checked each tooth and informed me I had no cavities. She said a deep clean of my gums would be helpful in the near future. I sat for a minute waiting on a hygienist to clean my teeth but I was dismissed to check out. The lady checking me out handed me a treatment care of $906.50 and that’s after my Tricare retiree insurance! My insurance is excellent and has served me well for 15 years! I decided I will not go back but I need my X-rays which were covered. I called them and explained I needed my X-rays and the person I spoke said they would email them. I didn’t receive them so made two more requests and still nothing. Don’t trust them. I will have to pay for more X-rays which my insurance already paid for. Another dental practice ripping off clients.

Absolute rip off and nothing is explained. I was rushed out door and given a long list of expenses without any diligent insight from any professional perspective. Very disappointed. I would not recommend to anyone.