Bright Now! Dental Reviews

Denver, CO

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About Bright Now! Dental

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Pros
  • Professional and friendly staff
  • Affordable dental services
  • Positive patient experience
Cons
  • Poor communication about billing
  • Long wait times for appointments
  • Inadequate follow-up care

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Bright Now! Dental Reviews

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    • 4,694,011 reviews on ConsumerAffairs are verified.
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    How do I know I can trust these reviews about Bright Now! Dental?
    • 4,694,011 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Punctuality & SpeedStaff

    Reviewed May 26, 2025

    This office is the best!! I arrived there at the office late, but instead of making me an appointment for the following week. David **, DDS took me in and examine my teeth and his staff start working on my teeth. The young lady that was giving me a cleaning her name is Belinda, Hygienist, she was absolutely great. She was gentle, but she’s got the work done and I really appreciate her and not only her there was another young lady and her name is Waunra, Patient Advocate, her Job is to Able to give you the charges for services that what was done there and to contact your insurance of work was done and insurance will let her know the patient amount to pay. Most of all the young lady at the front desk will always greeting you with a smile. This is the lady that makes you feeling welcome at this great office. Her name is Jasmine, Treatment Coordinator. This is the Best place to be! BRIGHT NOW! DENTAL & ORTHODONTICS.

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    PricePunctuality & Speed

    Reviewed May 2, 2025

    Terrible location!!!! I was told I needed a bunch of work done and that one molar would need to be replaced immediately- but would cost xyz and not need a bone graph.. I move my work schedule around and make it to a 7am appointment with their oral surgeon to be told in fact need a bone graph and it’s going to cost me $300+ than expected. The office manager will say whatever it takes to get you back in- “we are going to work with you & don’t worry about these prices, we can adjust them”. It’s a complete fraud system here- BE AWARE!!!

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      Customer ServiceCoverageStaff

      Reviewed April 3, 2025

      I was a patient with BND for a few years until I received a statement that showed me my dental insurance would not cover any of my service, and I asked many times about it. It's been several months and the billing lady still hasn't called me back regarding my questions. I also find the lady who deals with making payments rude and doesn't have appropriate customer service skills.

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      Verified purchase
      Coverage

      Reviewed March 15, 2025

      I was very disappointed with Bright Now Dental. I went to my first appt for new X-rays and cleaning my teeth. My X-rays were taken and I was taken to another kiosk where a dentist checked each tooth and informed me I had no cavities. She said a deep clean of my gums would be helpful in the near future. I sat for a minute waiting on a hygienist to clean my teeth but I was dismissed to check out. The lady checking me out handed me a treatment care of $906.50 and that’s after my Tricare retiree insurance! My insurance is excellent and has served me well for 15 years! I decided I will not go back but I need my X-rays which were covered. I called them and explained I needed my X-rays and the person I spoke said they would email them. I didn’t receive them so made two more requests and still nothing. Don’t trust them. I will have to pay for more X-rays which my insurance already paid for. Another dental practice ripping off clients.

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      Reviewed March 12, 2025

      Absolute rip off and nothing is explained. I was rushed out door and given a long list of expenses without any diligent insight from any professional perspective. Very disappointed. I would not recommend to anyone.

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      PricePunctuality & SpeedStaff

      Reviewed March 4, 2025

      Promised one price then charged a higher amount. Had partial done and told them trial didn't fit but they said final would. Three months later, it didn't fit and took another three months to get another made. I had to redo all procedures. At the end, doctor had quit and had a fill-in from another office who changed original design I wanted and didn't make sure good fit other than ask if my back teeth touched. She was in hurry as her last day filling in there. They are not like I wanted but after six months I just took. Then I receive a bill in mail for an additional $350 despite being told I was getting a deal and no matter what would not be charged more than what I paid. Total rip-off, steer clear.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Feb. 26, 2025

      The worst customer service as well as the wait time is more than an hour. No matter how many times I complain, every time I visit they made me wait at least an hour or till I reached out to the the manager and yelled. They don’t care about your time and how it is going to affect your schedule. They just book back to back appointments to earn money. Every time they run short staffs. My take is, if you can’t take customers on time then let them know ahead of time.

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      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed Feb. 8, 2025

      Great service, fast, helpful, and professional.  I'm changing my review of this place. I feel that they are not organized. Multiple times they had to reschedule for issues with lab product not being ready on time. I tried very hard to not get upset.  They forgot to call the first time then lied saying that they called. I showed them my phone and no incoming calls from them. 

      I live in Bakersfield and had to travel all the way to be told the product wasn't available. The second time they scheduled for a week instead of two and when I showed up they said I was here for a lower custom but when they took me in the back to they said it wasn't time for it. They did get my wife in and at that time and fixed a stint that kept falling off. Then when I came to pick up my product the for final. They called me after 3 weeks which we gave the lab extra time saying the lab didn't have my product. They should have made sure that deliverables were going to be on delivered on time. They changed my appointment time from 9AM to 8AM for the following week to get the deliverables.

      I was en route thinking my appointment was at 9AM which was wrong they called me saying that they would reschedule for 9:20AM for a quick fitting. Which I paid a ton of money for. Not to mention an investment in time, money, wear and tear driving back and forth 97 miles each way. When arriving the girl at the front desk had an attitude and said, "You're late" and they have a 15 minute grace period.  Which I already discussed on the phone with the person who called me. She kept up their attitude. I told her, "This was your mess up" and they should be more friendly. She said it would be a two hour wait now and she changed my appointment time from 9:20AM. Time is money to me and wasting my weekend. This place is trash. 

      Money grubbing dentistry and orthopedic. Last time I was here they had some soft porn movie on the TV. They were always amicable in the past and were nice I called one day to say I was going to be might be late and they said "No problem we are here all day". This was different than times before. The dentist had me sign a a document that I was happy with the orthotics which I really wasn't but didn't want her to feel bad. I don't like confrontation. I thought a professional would make a decision based of the plan they set. Granted my teeth were better than before.

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      CoveragePunctuality & SpeedStaff

      Reviewed Jan. 19, 2025

      My daughter had three insurances at the time, Medicaid was the third insurance. The office staff informed me that they could only bill two insurances which I was fine with only having the work done that the two insurances would cover. That was until Dr ** insisted that they could bill Medicaid after the two other insurances were exhausted. I was thankful that my daughter could get all the work done that she needed. Then I get a bill for $900. Medicaid, was never billed. During this time I paid $700 out of pocket for a crown which they for some reason billed Medicaid for right away (it was denied due to Medicaid not covering crowns). I reach out to Medicaid and they were never billed for prior services, so I contacted the office who then put through the bill to Medicaid, which was then denied due to “untimely billing.” How is it my fault that they did not bill them timely? During all this time my daughter had 3 root canals and 3 crowns put one….

      Fast forward a year, I take my daughter to a new dentist and ALL THREE crowns need replaced due to not being placed correctly… and I'm still stuck with this $900 bill. Absolutely insane. Also, every appointments we waited at least 3 hours. Don’t get me started on the way ** spoke of Medicaid patients when she thought people weren’t listening. Do better.

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      Customer Service

      Reviewed Dec. 20, 2024

      Worst customer experience I’ve ever had. Charged a cancelled appointment fee three days after the dentist cancelled on me 12 hours in advance of the appointment. My wife had a last minute unexpected and mandatory work travel. Apparently they can cancel wherever they want for whatever reason, but not us. Extremely rude about the whole situation when I tried to be reasonable. Will never go back and encourage everyone I know to do the same

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      Bright Now! Dental Company Information

      Company Name:
      Bright Now! Dental
      Formerly Named:
      Bright Now Dental
      Website:
      www.brightnow.com