Bright Now! Dental Reviews

I was very disappointed with Bright Now Dental. I went to my first appt for new X-rays and cleaning my teeth. My X-rays were taken and I was taken to another kiosk where a dentist checked each tooth and informed me I had no cavities. She said a deep clean of my gums would be helpful in the near future. I sat for a minute waiting on a hygienist to clean my teeth but I was dismissed to check out. The lady checking me out handed me a treatment care of $906.50 and that’s after my Tricare retiree insurance! My insurance is excellent and has served me well for 15 years! I decided I will not go back but I need my X-rays which were covered. I called them and explained I needed my X-rays and the person I spoke said they would email them. I didn’t receive them so made two more requests and still nothing. Don’t trust them. I will have to pay for more X-rays which my insurance already paid for. Another dental practice ripping off clients.

Absolute rip off and nothing is explained. I was rushed out door and given a long list of expenses without any diligent insight from any professional perspective. Very disappointed. I would not recommend to anyone.

Promised one price then charged a higher amount. Had partial done and told them trial didn't fit but they said final would. Three months later, it didn't fit and took another three months to get another made. I had to redo all procedures. At the end, doctor had quit and had a fill-in from another office who changed original design I wanted and didn't make sure good fit other than ask if my back teeth touched. She was in hurry as her last day filling in there. They are not like I wanted but after six months I just took. Then I receive a bill in mail for an additional $350 despite being told I was getting a deal and no matter what would not be charged more than what I paid. Total rip-off, steer clear.

The worst customer service as well as the wait time is more than an hour. No matter how many times I complain, every time I visit they made me wait at least an hour or till I reached out to the the manager and yelled. They don’t care about your time and how it is going to affect your schedule. They just book back to back appointments to earn money. Every time they run short staffs. My take is, if you can’t take customers on time then let them know ahead of time.

Great service, fast, helpful, and professional.  I'm changing my review of this place. I feel that they are not organized. Multiple times they had to reschedule for issues with lab product not being ready on time. I tried very hard to not get upset.  They forgot to call the first time then lied saying that they called. I showed them my phone and no incoming calls from them. 

My daughter had three insurances at the time, Medicaid was the third insurance. The office staff informed me that they could only bill two insurances which I was fine with only having the work done that the two insurances would cover. That was until Dr ** insisted that they could bill Medicaid after the two other insurances were exhausted. I was thankful that my daughter could get all the work done that she needed. Then I get a bill for $900. Medicaid, was never billed. During this time I paid $700 out of pocket for a crown which they for some reason billed Medicaid for right away (it was denied due to Medicaid not covering crowns). I reach out to Medicaid and they were never billed for prior services, so I contacted the office who then put through the bill to Medicaid, which was then denied due to “untimely billing.” How is it my fault that they did not bill them timely? During all this time my daughter had 3 root canals and 3 crowns put one….

Worst customer experience I’ve ever had. Charged a cancelled appointment fee three days after the dentist cancelled on me 12 hours in advance of the appointment. My wife had a last minute unexpected and mandatory work travel. Apparently they can cancel wherever they want for whatever reason, but not us. Extremely rude about the whole situation when I tried to be reasonable. Will never go back and encourage everyone I know to do the same

Terrible unprofessional staff. The job they did on my teeth was rushed and look awful. After 2 hours I was just happy to leave and make appointment with another dentist who can hopefully fixed the botch up job done on my teeth. I notified my insurance provider immediately.

The medina, Ohio office only offers orthodontist on Fridays and when the appointments are full there is nothing to do but call again the next Friday and hope you get answered first or it's another Week to JUST get a appointment. Then there are the bills. She handed me a bill for almost $300. I asked why and she took bill, and when I left I owed nothing -- Why??

The customer service is awful. I showed up to the Kennewick building only to discover it was closed. When I called; the receptionist said they were now in Richland. I told her it would have been nice to get a phone call and she rudely stated that I received two texts that said Richland. No address in the texts, no "We've moved." Not impressed. Maybe there's a reason the Kennewick location is closed...