Bright Now! Dental
Denver, COConsumerAffairs Unaccredited Brand
From moment walked in receptionist was rude. I was told to arrive 15 minutes prior to appointment which I did then was not taken back until 30 minutes after my appointment time. The X-ray person hurt me. Then the dentist, Dr. **, spent maybe 4-5 minutes maximum telling me I need 2 crowns and when I asked why one of the teeth that didn’t seem to have very much of a chip out of filling couldn’t be repaired with new filling, she said, "We don’t do that, we take filling out and crown only." She got up and walked out and another person came in and proceeded to tell me cost of all dental work and that doctor said I also need “deep cleaning“ which I then said I would just have the regular cleaning that my insurance would cover, I was then told they would do nothing if I refused deep cleaning because that’s the doctor recommendation and I have to do that.
I told her I had the right to just have the regular cleaning that my insurance would cover and she said no they would not do it. The entire staff including the doctor was not only not professional but uncaring, rude and treated me like I was not human. They acted arrogant and haughty. I was appalled at the treatment I received and believe it is possibly illegal to refuse treatment that my insurance says should be done. This organization is just trying to get people to spend money that might not be necessary. They should be investigated. I am contacting my insurance company to relate what happened.
I went there 2 times and both times were horrible. First time they did a very bad service for my daughter who is 12. Did not offer free cleaning. After I requested they did give it but the lady who did the cleaning did it very harshly and did not even didn't even do it properly. I went to the Santa Ana location yesterday and they after waiting for one hour they called me inside and took 100 xrays and the lady digged all my teeth and said that I need deep cleaning and said won't do the free cleaning. Gave me the bill for 8000 dollars. Really? I have been going to dentist and very good dentist for years and never had this before? Why don't you open a business instead to rob people?
This all started in November 2017. My partial arm broke. It's now January 2018. This ruined my holidays. I will never go back to them again. Unprofessional! I was in the Lorain office for 1 1/2 hr before they said I need to go to the Elyria office. My doctor is working out of that office now. Why did I have to go to the Lorain office to find this out?
I have dental insurance to cover for dental work. I went to the dentist and then had the needed procedure. I paid for the deductible and the office manager stated that they will bill the rest to the insurance. Then a few weeks later they called me that they could not wait for the insurance to pay because it was taking long. So I paid for it out of my own pocket with the understanding that they will refund the money once they receive payment from my insurance. Well, they already received payment over two month ago and I still have received no refund. Ever since I keep calling almost every week and they tell me the same thing that it is in review status. They have been giving me the runaround. Now I am wondering whether I will ever receive the refund. I do not know who else should I contact. I contacted headquarter office and the office where I had the procedure done. I will never go back to this dental organization and I do not recommend it to anyone.
Bright Now Dental is the worst I've ever seen in terms of stealing from patients. They will not provide the complimentary cleaning offered by insurance. They try to force you into periodontal cleanings. I believe it's because they don't make enough money on complimentary cleanings. They also told me I needed a root canal in order to save a tooth ($1200 out of pocket) but a second and third opinion revealed that the tooth was fractured and couldn't be saved. These are just a couple of the many, many issues with this company. Never, ever to go this Dental office if you care about your money or your well-being.
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Hello, I am a patient from Bright Now Dental in La Quinta. I would if possible like to remain anonymous. I have had a baffling experience so far with the staff at my dental office. First of all, when I walked in no one acknowledged me as I stood for my first time visit. A woman who I didn’t understand and who could barely speak English finally looked up and told me to sign in. The other heavyset woman never looked up and continued to talk to who looked to be like the manager. An older woman with business attire. While I signed in I overheard the conversation they were publicly having about a male worker, the manager who I later found out was Maggie, was using profanity and badmouthing him. I couldn’t believe that someone in charge of a dental office would talk about her staff in such a demeaning way. I then headed to my seat where I waited over an hour to be seen by a back of the house staff that was clearly not excited to see me.
I continued to hear gossip and people that worked at this office. By the end of my visit I knew something about everyone. Especially from the manager who did nothing helpful but openly talk about her staff. The doctor whose name I don’t remember was uninterested and told me I had very deep pockets and told me I needed a deep cleaning. I don’t know a lot about dental but I do know that #3 pockets aren’t very deep so I wanted a better explanation about why I needed the cleaning. He said the hygienist would explain, but before I got to her the heavyset woman from the front desk came in and told me I had to pay an insane amount of money for a cleaning. This office is a complete disaster. It’s obvious management does not do a good job in keeping a calm and professional workplace setting. I will never be back and I would never recommend this office to anyone.
Very bad experience with the actual visit to the Spring Hill FL office and they won’t provide accurate information to talk to their insurance billing department. They transfer you from one person to another and all refuse to answer or listen to my questions. Their insurance billing people don’t even know what an EOB (explanation of benefits) letter is. They charged me for a visit my insurance pays for and won’t reimburse me the money they owe me. Run like hell from this place.
My appointment never was on time, I have to wait an hour or so, very noisy place like on market, no privacy. Dr. never read my info in my file... That I am pregnant...They did not ask about my problem, just want to make an X Ray(???) so they can charge me, do I need or not that x ray, nobody cares... I found this service very unprofessional, I think they need to be trained by professionals, so the job can be done more efficiently. It is really sad. I saw there is a lot of people writing pretty same complaints. I think the company should take seriously all this complaints and unsatisfactions.
Came in for a cleaning - said didn't take my insurance but they sell their own and covers the xrays and exam. I told them I just wanted a cleaning - not possible without buying the additional insurance so ok whatever. After xrays and exam they said the insurance doesn't cover the cleaning and to fix a broken filling would be another 300 on top. Said it was only 200 last time so they looked it up and it was 200 and they "Bright Now" did the filling that broke so I said "shouldn't you fix it for free?" Since it was not at that location they would not but if I went back to the one that did they would.
So after two hours of not getting a cleaning I was off to the other location. After squeezing me in they said they would not fix it and that it now needed a cap for 1350 but they do accept my insurance. Why was the last place willing to fix it and why did I have to buy additional insurance at the last place? What kind of scam is this... Still didn't even get the cleaning I can in for so after the 4th hour I left. Insane!!!
This is a **--- Do Not Use if you know what is good for you!!! This place should be closed down for fraud and incompetence... I am contacting State's authorities and will pursue this Dump of a place legally!!!
I went to this place because it is close to where I live and my insurance is taken there. The first time they check my teeth they told me I need a deep clean so I said go ahead. So six months pass by I went for my free preventive cleaning they won't do it because their Doctor said I need a different cleaning. They refused to do any preventive cleaning because they say what the Doctor recommend. I said just want my free cleaning and they refused because they charge extra for the other kind of cleaning.
I had an appointment with my daughter. For some reason the receptionist didn't give my daughter file to the doctor and we end up waiting for an hour with 20 minutes and I have to reschedule the appointment again. What a waste of time.
My family has been going to Bright Now Dental in Fort Collins CO for several years due to they were the only one around in the area that took both of our dental insurance. I have had several run ins with the billing department who have no idea what they are doing. Every time we had any work done we would pay our portion of the bill at time of service. We would then get phone calls because they were unable to figure out which insurance was billed first. We always told them when we went in. Then it would be a year later and we would get a bill from them stating that we owed additional. They would not bill the insurance correctly or submit the requested information that was needed to the insurance to pay.
I know that we for a fact have over paid them due to them not having billed our insurance correctly. The most recent occurrence with their billing department was this week. My daughter had a bridge placed last August which they had gotten prior authorized through our Humana and Aetna insurance. We have to pay 2900 up front at time of service which we did. We get a call this week that we owe another 4000 as the insurance has not paid. We have NEVER received a bill from the for this date of service. I asked them which insurance wasn't paying. They stated that neither was paying. So I spend a hour on the phone between our Humana and Aetna insurances. I was not happy when I called back Bright Now dental.
My Humana which is primary was unable to pay due to they had requested my daughter's chart notes 7 months ago and they still had not received them from Bright Now. Aetna stated that they had never received a claim from them for this date of service. Anthony at the corporate office never returned my call so I call the office in Fort Collins.
The lady there kept trying to make me make a payment. I explained that I would not make a payment as they have not billed the insurance correctly and had not submitted the records that the insurance was needing. She tried to tell me that they didn't have these records on file. I explained that the services were done in their office in Fort Collins and in the Longmont office. She tried to tell me that I didn't know how the billing process worked. She really got rude with me when I explained that I do know how insurance billing works as I work for a medical practice and have dealt with insurance companies for 19 years. She again demanded payment which I explained that I would not pay until I had received EOB's from both of my insurance companies.
I also explained that I had paid the agreed amount at time of service that they stated was due and that the remaining was due from the insurance and I would not make a payment as they had not billed the insurance correctly like they were suppose to. I would not use these people as they have staff in the front/billing department that do not know what they are doing and will cost you more out of pocket than the agreed amount due to they don't know what they are doing.
I had gum surgery last July. I paid my portion of the bill and was told what the insurance would pick up. I started receiving harassing calls about paying the insurance portion. I advise that it was taken care of and they stated that the insurance did not pay. Finally after several dunning calls I spoke to a supervisor who stated that they should have paid and she would resubmit the information. In the meantime I was to pay and then they would credit it back. The insurance sent them a check and to date I have not been credited the amount back to my card. They will not call back. At this point I fear that this could be fraud in the fact that they have gotten paid twice for the same work.
Run. Don't go there. I went there for a broken front tooth. Had x-rays done. Was very happy and then I was told I could get finance to help pay and it would come out each month so I said ok. It started out bad. I would have a appointment. They would say I didn't. I missed my granddaughter party at school because I had appointment they said I didn't. I was supposed to get my top teeth done before the end of 2016 but they never finish the work on my other teeth so how can they fix one without doing the other one first. The new manager said "I will find out what happen then I will call you." Never got a call. Had to go over there then she tells me that I still owed them some money. How can they keep on taking our money when work hard for and they are getting away with it.
Bright Now's negligence is costing me! Last year the Elyria office took full mouth x-rays then proceeded to ignore them. For starters, they made me a partial, it cost me $1,200.00. The partial is made of Valplast and cannot be added onto or changed. They made it to wrap around a crown that had a root canal years before. I thought I was ok! I told them I wanted some cosmetic work done since I had broken a couple front teeth. They made up a plan that I believe was around $13,000.00 dollars (after they encouraged more work). When I asked questions, the dentist got angry and said "Well, make up your mind! Do you want the work or not"? I was blown away! I asked her assistant why she was so rude. She said, "Because you come in here and don't have anything done." I couldn't believe my ears! I had NEVER ever done any such thing. I was DONE with Bright Now!
I went to two dentists in the area and gave them the x-rays. Both told me the same thing. The partial should never been made to wrap around that eyetooth, because decay had gotten under that crown and the tooth needed to be pulled! They also said that I had decay under a crown that was so bad that it would need either a root canal or need to be pulled. I had been going to Bright Now for many years. I'm out $1,200.00 for the useless partial, and I will either lose a tooth or have to pay for a root canal and crown because of shoddy dentistry, not to mention extremely rude treatment. The dentist that did the partial left. I can't even confront her. The fact that their dentists can leave when they want makes things all the worse! I'm sorry I ever went there and give them a 0 rating!!
I went to Bright Now Dental in Lakewood as a new Medicare patient. I needed a root canal in a front tooth, which I had done there last November. I began experiencing pain in the root canal almost immediately. A few weeks later I went back to have the tooth checked out, and even with another set of x-rays, the dentist was unable to find a problem. He referred me to an endodontist that no longer took Medicare patients. I called Bright Now to see if they had any other possible referrals, but they said they didn't know any and I would need to find one myself. After a number of phone calls to United Healthcare through AARP, I finally tracked down an endodontist that was taking new Medicare patients.
At the new office, I was told that I would have to see the regular dentist first, and then he would determine if and why I would need to see the endodontist. Fortunately, this new dental office had a complete office, with a dentist, endodontist, and periodontist. After my first visit to the dentist, it was determined that I had a cavity in my other front tooth, which had a root canal performed over 30 years ago. The dentist was able to determine this with sophisticated x-ray equipment, without any real problems beyond that. But, the root canal in the other front tooth that was done at Bright Now also had to be replaced because the root canal was not completed as high up the required in the nerve root. The dentist had to remove both the old and new front teeth caps, then I was sent to the endodontist who had to remove the old and new root canals and perform new ones on both.
Then I had to go back to the dentist to have the work necessary to put in temporary caps. I paid $900.00 to Bright Now Dental for a root canal that had to replaced in less than three months, then an additional $3400 to have new root canals on both front teeth. I attempted to renegotiate with Bright Now Dental to reduce the amount I still owed them for the original new root canal, being willing to only ask for the remaining amount not to be required. I never even heard back from them, even though I sent a very detailed letter explaining why I felt I should not owe them any more than I had already paid. It still upsets me that I paid for a root canal that was completed inadequately, and that the dentist would not even acknowledge this. I would never refer anyone to this company for any reason. The dentist and staff were friendly, that was not the problems. But friendliness does not compensate for inadequate work.
In addition to the service, they send us invoices to pay couple weeks after the visit. They claim it's because they didn't correctly compute the actual amount on the day of the service. Ranges from $10 to $100. Now getting mail notices that our insurance declined the last claim. The last visit was $110 for a cleaning only... no extras were added. Also every time I go there the entire staff has changed, front desk, dentist and hygienists. There was a time we were getting invoices in the mail that had a $0 amt due. I asked, they quickly indicated that I need to contact corporate accounting. They were unable to give me that contact information. Never contacted them and We stopped receiving them after that. I think an attorney (and patients) could make a pile of $ in a class action suit if this was pursued.
My dental insurance changed, so I had to find a new dental office that was in my network, Bright Now! was one of them which is close by. My first visit was for general check up and schedule cleaning which was not a good experience. First they had me under the wrong last name, did not even apologize. When I told them it was incorrect the girl just give me this attitude, they are unprofessional. I had to go back for the cleaning which was my second visit, which was not so bad, I had silver filling which was fine. Had no problems, the doctor ask if I wanted to replace them with white ones which she said was covered by my insurance, I agreed.
I went back to get the filling. Of course I had to pay about 300.00 dollars out of pocket, the next few weeks I was in so much pain I could not eat. Every time I called the office, they say it's normal it will go away, I could not take the pain anymore, I went back to see the dentist. Whatever she did make it worse, and she recommend I do a root canal.
The pain got worse. I started to get a fever, so I went back and see another doctor in the office which was a bit more sympathetic and told me it is infected and my filling was uneven, she file it down so my bite could be even, and give me prescription for antibiotics and painkillers. I took it for two weeks and it still hurts and give me a fever. I ended up doing the root canal where they charged me additional 217.00 dollars plus they wanted 1200.00 dollars to put a crown over the took with the root canal at another time. I would not go there or recommend anyone to go there. Those people is all about keep taking your money and don't know what they are doing. Went back on the second visit for the cleaning.
Good dentists - lousy corporation - I have been going to Bright Now for well over 20+ years and since Smile Brands Inc. took them over have had it with harassing collection calls so much so that I am done with them. This past Jan. I ordered 6 implants after two years of prep work. The office wanted me to pay the entire $10K bill upfront, which to me didn't make sense, so I agreed to pay three-quarters. I was told it would take 3 weeks to get the teeth from the lab however the next available appointment was two months out. In Feb I started receiving the collection department calls on my house and cellphones. I explained that I was not going to pay until I received my teeth in March.
Well March came and 4 of the 6 teeth had to be sent back to the lab and it would be 3 weeks before they were returned. However the next available appointment wasn't until June. So now I'm back to getting collection department calls. After going through all of this in April with a collection agent and being told notes were being included in my record I received more calls in May. Nope - the collection department people don't read notes. They just make harassing calls. I'm so done with these people...
I had the crowns put on in Nov of 2015. A month ago I received a call saying I owed them another $500 even though I already paid my co-pay of $1100. Delta Dental said they paid their contract portion and that I did not own any more money. Evidently the contract portion was only $5, but they made the deal. The worst part... the gal that keeps calling me is from a collection agency and Bright Now NEVER notified me of this money owing. I would never do business like this, in any line of work! Don't start harassing me because you didn't look at your contracts!
Very unprofessional, a large corporation seeking only profit. They will not care about you, only want your money. Not good at dentistry, good at stealing money. They will provide no good services but expect handsome payment. Go to a non corporate dentist for your own good. This place will truly disappoint.
I was skeptical at first but, so happy that I chose to go here. All the staff, including the dentist that worked on my teeth cared about my needs. The assistant... At least I think that's what I would call him helped to adjust my partial so it was more comfortable and kept trying to make me happy. The dentist made sure that I was completely covered with numbing meds due to my being extremely sensitive. It's scary going to the dentist but they made me feel at ease with their continuous attempts to make sure that I was comfortable. They were awesome!!! Thank you!
I first went to Bright Now 2/8/17, I had finally gotten dental insurance and went to DentaQuest site and pulled up local dentists. I had not been to the dentist in years and I did have a toothache. I had cracked a filling and gotten a cavity under it. The Dentist did an exam and said I needed 8 different fillings. She did 3 that day including the one that was bothering me. A week or 2 later I chipped the tooth that was bothering me, it was a large chip. She was offended when I explained to her that my tooth had chipped, "The filling is fine. It was your tooth that chipped."
On my follow up visit I was in the office for 1.5 hours and saw her for less than 5 min. She gave me a shot of ** and literally put the needle down and picked up the drill and started grinding on my tooth without her assistant and my mouth started filling up with water. Instead of using the tool to suck the water out she said and waited until her assistant got there. I jumped once and she asked what the problem was and I said, "It hurt." That annoyed her?
She said I needed a crown on that tooth now. Also when I was in the office waiting the ladies at the desk were being nasty toward each other with a waiting room full of people. After her attitude and 5 min of seeing her and her only fixing the chipped tooth I went to Facebook and asked friends for suggestions. A friend had similar issues at this same office. They told her that her 10-12 year old daughter needed 7 fillings and she went somewhere else for a second opinion and this dentist said she only required 2! She had told me I needed 8 and I believe she filled 3 and when I went to the new dentist he examined the tooth that she said needed the crown and I did not need a crown and after my exam I did not need any further fillings! I would never suggest this office to anyone.
On April 28, 2017, I was appalled by the treatment I received at the DeSoto Junction location by "Bright Now" dental office at 3611 First St. E. Bradenton, Fl. About 6 months ago, I had a toothache and made an appointment to see the Dentist. He diagnosed my problem as a cap was needed on a front tooth and said it was an emergency and it must be done immediately. He quoted me a price of $1000.00. Today I checked with other dentists and found a cap on a front tooth could be put on for $800.00. The dentist said this could not wait and needed to be done immediately so I had the work done and payment was demanded immediately.
Otherwise, I would have had the work done for $250.00 in Costa Rica. I had pain with this tooth for over 6 months after the dentist did the work. His office said it sometimes takes almost a year before the pain stops. This cap caused the teeth on the other side of my mouth to be out of line and need a minor adjustment, as one of my teeth were hitting a bottom tooth. I went in for an adjustment and the dentist told me I should have the top and bottom bridge replaced for thousands of dollars, and when I informed him I had no money, he refused to treat me for an adjustment that would taken 10 minutes of his time. He refused to do the adjustment without paying $90.00.
The manager told me that since the dentist did not do the work on the problem area, he could not do the work for free. I told them I was on SS and my savings were gone and I could not afford immediately to pay. I told them if an illegal came in, I bet they would treat them free. The manager said not at that office. Then the dental assistant spoke up and said she had been employed for many years and said she was an illegal who just walked across the border and had no problem getting employed at this office. The dentist refused to treat me for my pain and I am still in pain and do not know where to turn to have an adjustment without paying. It is a sad day in America when a senior citizen 81 years old is denied dental work because she cannot pay.
All I went in for was a first time patient exam, Xrays and cleaning. They did not clean my teeth but put in a small filling. I was told I needed two more appts for some deep cleaning. They charged my insurance $500 just for the first visit, and the next two would be over $700!!! That would wipe out all of my supplemental dental insurance for the whole rest of the year! I only get $1200 per year!! I could have had a first time patient cleaning and exam for $59 or less elsewhere!! Can you say... RIP OFF!!!
I went to Newport Dental (a Bright Now! Affiliate) in Norwalk, CA for an emergency. They gave me a quick exam, and told me to come back in 2 days for a deep cleaning that would alleviate the pain. When I returned, they went through a $4000 list of items they said I needed and even offered financing as an enticement. None of the recommended work had anything to do with the source of my dental pain, it was simply a way to extract some money from me. They referred me to another Bright Now! periodontist who would then create another set of treatments (i.e. expenses). I declined the extra work and opted for just the deep cleaning and accepted ** (antibiotic) in 5 teeth ($79 each; they wanted to inject it in all 28 for over $2000). While I was in the chair getting the cleaning, the dentist came over to give me the "hard sell" on why I needed the $2000 in **. She spent more time trying to get me to buy the ** than she spent examining me.
Three days later I was in urgent care with a swollen face resulting from the infection the ** and the deep cleaning failed to address. Antibiotics from the real doctor did the trick though. I went to another dentist and am now receiving treatment on my problem teeth for $900! As if that isn't bad enough, Bright Now! has sent me a credit card (unsolicited) that I can use in their network. Again, an enticement to use their service. Avoid these scam artists.
New to AZ. Needed a dentist. Decided procedures I wanted with them. Office manager said she couldn't access my insurance history. I had my MN dentist sent her 2 years of records. The office manager gave me a quote and I agreed. After service I paid my agreed to amount in full. A week later she said I owed money. I asked to meet with her. She gave me an appointment. I went to appointment on time. She had receptionist tell me she was too busy. I would not recommend anyone do business with this poorly run business.
WARNING: Do NOT get any sort of dental work done here beyond a cleaning. I went to Bright Now to get several fillings done, and so much bonding was put on my teeth, I couldn't even FLOSS some of my teeth afterwards. After the procedure, the dentist didn't even bother checking to see if he could fit a piece of floss between the fillings, so it wasn't until I got home that I realized this was an issue. I couldn't even fit floss between one of my molars, and the excess bonding on another filling RIPPED the floss every time I stuck it in between my teeth.
After this kind of a botched job (and let's face it -- if you can't floss your teeth, something isn't right), I was scared to go back to Bright Now, so I went to another dentist. They confirmed that I needed a filling adjustment on two of my teeth, which ended up costing me an additional $150. Bright Now said they would be more than happy to fix this for free, but given that the procedure was not done properly in the first place, I believe I had every right to not want to come back to them for additional work.
The receptionist explained that the procedure was "not done incorrectly" and that this "happens all the time," but I can't say I've ever heard of anyone else having this issue. The dentist should have checked the space between my teeth after the fillings, and perhaps had he not been chatting with his assistant the whole time (I specifically remember them discussing whose death they were more upset about, Michael Jackson or Prince), he would have paid closer attention to the work he was doing.
Upon inspecting my recent fillings from Bright Now, my new dentist shook his head and said, "I don't often ask people this, but where did you get this done?" I am furious with myself for settling for the cheap, convenient care at Bright Now when I should have done my homework and gone to a private dentist elsewhere in the Coachella valley. Please learn from my mistake and DO NOT GO HERE! Perhaps if Bright Now had refunded me for their shoddy dentistry or offered to pay the cost of fixing it at a more reputable establishment, I wouldn't be writing this review, but they maintain that they didn't do anything wrong. Just be aware that these are the kind of people you're dealing with...
Bright Now Dental in Ocala, Fl treated my husband for an emergency extraction. We paid about $200 on the visit and my insurance was billed $95. Over a year later I start getting collection calls from the Office Manager at the Ocala office. The first contact was made in 12/2016 at which my husband spoke to the lady and told her that he did not have the information that she needed. Instead of documenting this they noted the account as patient refused to give info. The insurance needed my ssn. They resubmitted the claim without the proper documentation and were denied timely filing. Now they want me to pay the bill.
I asked for copies of the EOBs and the Office Manager stated that she did not have this information and would need my husband to sign a release to give me anything. I told her that if she was worried about violating HIPAA law she had already done that by discussing his treat, treatment dates, bill amounts and other personal information. She got very defensive. She admitted that she does not know about billing. When I asked for a number for the billing department she said that they don't have one. They have all contact through email, customers CANNOT directly contact billing.
Keeping in mind that this is an Office Manager, this person was unable to answer any questions effectively, or provide any actual help. She is not familiar with the billing practices of the company nor does she have customer service skills of any kind. I will not make the mistake of using this office in anyway again. STAY AWAY! Find a reputable local dentist. Big box has no place in healthcare or dentistry.
Bright Now! Dental Company Information
- Company Name:
- Bright Now! Dental
- Formerly Named:
- Bright Now Dental