Bright Now! Dental Reviews

Went there for a simple 1 tooth bonding repair from 13yrs prior. Despite having ZERO cavities at 68yrs old, they insisted on a full set of x-rays. Bonding done and still no cavities found. Tried to schedule a cleaning about a week later and Sarah (office manager) said she was busy and would call me back that day, NEVER CALLED, after day 4 went by. Found another dentist who booked same day that I called. Asked if I had had x-rays recently and said yes. Gave me an email for Bright Now to send them to after I signed a release authorization.

The staff are by far the most unprofessional, rude, and cold I have encountered. They became visibly annoyed when I asked basic questions about my treatment and billing, which is unacceptable in a healthcare setting. I was then given an estimate of $13,000 for a filling and deep cleaning with little to no explanation. Overall, this was a very poor experience, and I will not be returning.

I am a patient w/ Bright Now! Dental, yet I am treated as family. Each visit I have w/the Bright Now! Dental Office at 5249 Duke St Alex VA 22304 is always a positive memory. The staff works well as a team. Dr. ** is remarkable and very talented. He has assured me of all the dental I needed and has completed everything in the Best of Care with exceptional care. My smile, the look and lasting expression is breath taking by many.

I do not recommend this practice. They prioritize money over patients and frequently cancel appointments—sometimes claiming they left a message when they didn’t. I even took time off work only to find my appointment was canceled without notice. When I tried to express my concerns, the office manager repeatedly talked over me and then accused me of being disrespectful. Poor customer service, no accountability, and a complete waste of time. Zero stars.

We’ve had several issues with this location over the past few visits, from inaccurate dental plan information to attempts at overcharging (thankfully, I know my plan well). However, today was the worst experience yet. I was told I needed a gum cleaning with a laser and, despite being short on time from work, agreed to proceed. The hygienist had very poor bedside manner and ended up burning my lip badly. There was no genuine apology, just a quick “sorry” and some Vaseline applied before moving on. When I mentioned it at the front desk, they brushed it off with “we’ve had so many changes.” That’s unacceptable. You physically hurt me, and no one took accountability. I’m officially done with this place.

If I could leave zero stars I would. I honestly don’t know which is worse Bright Now or Coast but both places are pure trash. I used to be a patient here many years ago and stopped going to them due to their lack of competence and service. I wanted to give them another try hoping they changed. Wrong!!! Again, same issue with scheduling. They claim to have called me to reschedule my cleaning which was scheduled almost a year in advance. I never received a phone call or message.

Horrible Scandalous Clip Joint 🦷 I said from the start "I wouldn't pay for uncovered procedures". They didn't care & put forms in front of you the second you walk in the door & not saying it's a commitment for payment & today even though I had told the Dentist the customer service person on the phone & the woman at the desk that bullied me & essentially tried to extort me ney from me saying "I Had To Sign & Pay $190". That's untrue & deceptive extortion & I will make formal complaints to all state governing agencies. Do Not Go There

Began with a temporary crown that wasn’t done correctly and it tore up my mouth! A doctor there replaced it and then caused swelling of my gums and bleeding and pain. Not resolved yet til new crown I paid for comes in.

Nice bright office! To keep you from getting upset with the financial end of things visit another Dental office. They tell you the cost of procedures, you pay it in full. Four months later you get a call asking how you want to pay for the outstanding balance. Very underhanded and it feels like a scam. Beware.

This office is the best!! I arrived there at the office late, but instead of making me an appointment for the following week. David **, DDS took me in and examine my teeth and his staff start working on my teeth. The young lady that was giving me a cleaning her name is Belinda, Hygienist, she was absolutely great. She was gentle, but she’s got the work done and I really appreciate her and not only her there was another young lady and her name is Waunra, Patient Advocate, her Job is to Able to give you the charges for services that what was done there and to contact your insurance of work was done and insurance will let her know the patient amount to pay. Most of all the young lady at the front desk will always greeting you with a smile. This is the lady that makes you feeling welcome at this great office. Her name is Jasmine, Treatment Coordinator. This is the Best place to be! BRIGHT NOW! DENTAL & ORTHODONTICS.