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Reviewed May 8, 2023
I will be switching dentists after these horrible experiences. I got cavities filled at Bright Now! and have suffered from quality issues since. I asked the dentist to confirm that I need the original cavities looked at due to not being able to flossy between. The dentist confirmed that I need to get it fixed and I was told that someone would be reaching out with an answer for how to address the quality issue. A month passed and I didn't receive any follow up about the inquiry. Today I called as was told "we are so understaffed right now it's unrealistic to expect a timely response". They have admitted to not being resourced well enough to provide quality care.
Reviewed Dec. 21, 2022
The office staff, Justine and Brittany were very professional, helpful and friendly today when I came in for my teeth cleaning. Jill, the hygienist was very thorough and quick. She did a good job. I took advantage of the sale and got an oral cancer screening for only $10.00! All was good. The dentist was also very thorough and took his time. Truly a good dental experience.
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Reviewed Oct. 21, 2022
Reviewed Sept. 17, 2022
Did nothing but sucked up my free insurance. If you're in pain find somewhere else to go, they just made a appointment for a tooth extraction for a dentist that is on "vacation" for a whole month while I sit in pain. WOW
Reviewed Sept. 13, 2022
I have had issues since I started with them, but I overlooked/accepted that because they are the only dental office in my dental plan; so I really tried to make it work. I would like to point out that the actual dentists seem fine and the orthodontist is wonderful, though not readily available since he is only in on Mondays. HOWEVER, the office staff just keeps repeating rules and doesn't try to find a solution. They base everything on "company policy" with no regard for any specific situation. I find it unprofessional. Also, a bit rude. I think they have too many patients as they cannot accommodate the ones they have. In my opinion, it shouldn't take 6+ months to schedule a cleaning for an existing patient in their orthodontic program. I don't think that is even healthy.
After driving (sitting on a closed 270) for an hour, I was told they would not see me because I was more than 10 minutes late. I turned around and will not go back. What they should have said is something like "you might have to wait a while, as we had to take the next patients who had appointments." But it was completely unacceptable that the interstate road was CLOSED and I was going to be 15-20 minutes late. (I had been driving an hour to get there.) Like I said, this isn't the first issue I have had with their staff. But it will be my last. I am going to go as far as to change dental plans so that I don't have to go back there and get treated without any individual regard. Check out the reviews, it's pretty consistently low. And good luck if you have to go there.
Reviewed June 25, 2022
This place is the worst. My wife and I had dental work done there and we both had issues with just about everything they did. We had to go back to have rework done many times. The final straw for me was a crown that had to be replaced that they had previously done poorly and they gave me the price beforehand. I had the work done and paid them in full as soon as they completed it. Approximately a year later they send me a bill for $478. After speaking with them, they told me that the insurance company wouldn't cover their share of the crown. I called the insurance company and they told me the reason was because not enough time had passed from the original crown. They also said Bright Now Dental never got the crown pre-authorized and if they did, they would have known it wouldn't be covered. Also, I could have waited a month and enough time would have passed and insurance would have covered it.
I called the Bright Now Dental office multiple times for further explanation and to see what they could do to help resolve the issue. Months went by without them returning my calls or getting back to me. I finally talked to someone there and they told me that it's issue and I have to pay them the $478. I can't stress enough how bad this place is and would never recommend anyone going there.
Reviewed June 22, 2022
My wife had some work done by Dr. ** in Roseville, she had a crown and within few weeks she started with terrible pain that lasted months, when she was seen at Sacramento's clinic they did xrays and saw she needed root canal, so they did the root canal over the crown and within a few months she was seen again in Sacramento clinic. The Dr who saw her told her that she needed a new crown, that the one that Dr. ** did was bad work and so she got a new crown, and so now we are being charged $685.90 for a mistake the Dr did. If it was their mistake we shouldn't be charge.
Reviewed May 10, 2022
I had my first appointment at Bright Now! Dental this morning and I can guarantee that this will be my last visit. I have been to many doctors and dentists over the years and this visit took the cake for being the most bizarre, uncomfortable experience I have ever had. Importantly, my appointment was scheduled for 11:00 AM and at 1:00 PM, I was still waiting to see a dentist. By time I left, nearly half of my day was wasted. While this was inconvenient, it was not as terrible as the treatment I received. The dentist was very impersonal. He never introduced himself or apologized for the long wait, but got straight to looking in my mouth and spent about 5 total minutes doing an exam. Horrible bedside manner.
Apparently, they found 15 cavities in my teeth which is VERY hard to believe, considering how well my teeth are taken care of and that no other dentist has ever found but maybe one or two. The receptionist at the end did not fully explain my "treatment plan", and was very short and rude with me. They want to charge me nearly $400 (with good dental insurance coverage) for all of these "cavities" that I supposedly have and for all of this "work" I supposedly need done. This company treats patients like numbers and seems to make issues out of non-issues so that they can get more money.
Furthermore, they schedule far too many patients for one day and tell them that they are "just so busy" that day, when 2+ hour waits are a very common occurrence for this company, and they are very unapologetic about it. I am so glad that I read these reviews prior to allowing them to perform any work in my mouth outside of a basic exam and cleaning. I will be cancelling the appointment I have (which is scheduled for 3 months out) and taking my business to a more reputable practice. There are good dentists out there that make patients feel welcome and at ease for something that frightens many people (dental work); unfortunately, this company does not care about its patients. They are simply rude, unprofessional, and a money grab.
Reviewed April 24, 2022
First, when you call them, they never answer. If you leave a message, they never call you back... Second, when you arrive for your appointment, they are always late at least 20-30 minutes. Third, they try everything to upsell and overcharge you. Fourth, I was never happy with their treatment. Finally, despite I had family dental insurance, we kept receiving extra invoices or request to pay. I had to show them that it was covered by my insurance. Anyway, I now left and I would NOT recommend Bright Now Dental to anyone...
Reviewed Jan. 8, 2022
Have used them for dental work from about 3 years at Tacoma WA location. Their dental work is fine but their staff is careless. They have been doing unnecessary repeated X-rays which most dental insurance plan covers one time per year and try to claim it from insurance, which insurance will deny. Then at end of year they will send you a bill as insurance didn’t paid. It have happen twice to me. I have been there for just normal dental cleaning and they will repeat Xray even when they already have it from last visit and is good for 1 year. I have other family member using Puyallup location, they never had this issue with them. I even called them and trying to find why they are sending me bill when it’s their fault, they will just say sorry. It’s just $40- $50 dollars but if they have been doing this to large number of customer it could be in thousands of dollars. I will avoid them in future for any dental work.
Bright Now! Dental Company Information
- Company Name:
- Bright Now! Dental
- Formerly Named:
- Bright Now Dental
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