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I went to the Arlington Heights office located at 708 E, Rand Road #26, Arlington Heights, IL on January 30, 2017 to have upper and lower dentures made. After having the wax molds redone twice, I was told I would just have to go with what they had even, though they weren't right. As expected, during the fitting, the dentures needed adjustments, but after the adjustments, they still did not fit. The upper denture base was too deep and the lower denture base was not deep enough. To rectify the improper bite, Dr. ** ground down the teeth on the lower denture, making them too short. Grinding the lower denture teeth also left a sharp ridge all along the length of the lower front teeth. The doctor's advise was to have implant supported dentures made instead.
This company charged me an upfront payment of 4k, based on their treatment plan, for a course of services they never completed. Then during my treatment process, the local dental owners divested in this HICKORY NC location, and left the patients on the hook with NO SERVICES and NO MONEY and NO PROOF of their accounting. The have fraudulent and deceptive billing and accounting practices, they balance bill patients for their contracted negotiated insurance write-offs, which legally, they are responsible for adjusting and not charging the patient; They have excessive staff turn-over, and total incompetent office staff whom will NOT return calls, provide any corporate contact information, or assist with patient account resolve. The dental work is suspect and faulty. Procedures performed by them within 60 days failed, causing additional dental damage.
A class action lawsuit needs to be filed against the corporate company, DentalWorks, and each of their practicing providers. This company is a total scam. They take patient and insurance companies monies, and leave patients broke and without any dental treatment. They are structured such that their corporate bureaucracy protects them from resolve, because patients give up trying to find someone to help them within their cumbersome maze. It is a total disgrace to the dental profession. Run, don't walk, away from these Ponzi schemes disguised as dental practices. The BBB, NCDOI and Federal CMS have all been notified and put on alert of fraudulent and deceptive billing practices.
I paid $2329 when the procedure was done (what they told me the price would be after insurance). Dental works submitted the wrong codes for my dental plan and within a few weeks the claim was rejected. 10 months later, I received a bill from dental works for an additional $1096 to cover what they claimed insurance would not pay. Even after numerous calls/visits showing the office manager documentation that the wrong codes had been submitted and I should not have to pay for their incompetency, Dental Works turned this bill over to a collection agency.
I had the worst experience at the Parma location. The dentist Dr. ** was the worst! He hurt me like no other dentist! They constantly canceled my appointments and when I finally got in to get the bridge that I was supposed to get it did not fit, so he had to do more drilling on my teeth. Was not gentle at all with the ** injections and was in too much of a hurry to get me in and out of the chair. They put a rush on the next bridge they ordered and I was called the day before I was to come in and was told it will not be there. The corporate office that does the billing have no idea what they are doing and I was charged three different balances. Confronting the person in the office was no help at all! She had no idea what she was doing, couldn't answer my questions or get me to someone that could! I have a large credit with the company and it seems they don't want to give me my money back. The entire experience totally sucked! Don't go there!!!
In reading some of the good reviews, I honestly just cannot believe my eyes. I went to DentalWorks for an emergency situation. I couldn't believe how incompetent those people were. The professionalism wasn't there, I didn't feel comfortable, but I had no choice. Employees bringing in fast food, sitting at the front desk eating it, patients sitting at the open stations hearing everything everyone was saying, the place looked very dirty, like no one ever cleaned the floors before. I just HAD my teeth cleaned & x-ray'd 3 months ago & they didn't seem to care. They went ahead & said it was necessary (what for, I have no clue, it had nothing to do with why I was there). All they look for, is to make money & find things on people to charge them for. Everyone was in such a hurry, not enough time for the patient. I would never recommend this place nor ever go there again.
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BAIT AND SWITCH DENTIST: I have awarded one star because ConsumerAffairs requires some sort of rating and does not have the option of awarding negative stars. I went to Dentalworks Novi because I was told that they accepted my insurance and that teeth cleaning and x rays would be covered in full. I waited over a half-hour past my scheduled appointment time. The hygienist then spent another 90 minutes taking x rays and measuring my gums, which have always been healthy with NO signs of periodontal disease. (As an aside, I had x rays taken less than a year ago, but the hygienist assured me that was necessary to take them again and that they would be covered by insurance). I then waited another 30 minutes for the dentist to examine my teeth to determine "what type of cleaning I needed." The dentist proceeded to tell me that I had "active periodontal disease" which would require a "deep cleaning."
Moreover, the charge for that cleaning would be $1,331.00 and was not be covered by insurance! When I asked if I could have the regular cleaning covered by my insurance, the dentist refused! This is a classic "bait and switch." I have since learned that there have been numerous complaints filed against DentalWorks for similar tactics. They are also known for telling patients that all services are covered by insurance then later contracting with collection agencies to send threatening letters to those same patients for bogus charges. They have even reported the bogus debts to credit reporting agencies.
So, I go to DentalWorks in Lexington, NC... Or at least I did... I have always paid in full and left with a receipt that says $0.00 as the balance. The other day I receive a call while sitting at work from a debt collector telling me I have an outstanding balance that has to be paid immediately or my bill will go on my credit report. How is it that you go in, they tell you exactly what you are going to have to pay, you pay it on the spot every single time... And then you get a call from a debt collector without receiving so much as the first bill or notice of a balance??? If you ask me that's just fishy!
Never again; pure scam - went in (unknown with an infection) - they obviously placated things by taking a ton of xrays (didn't see the infection??) Then proceeded to do a half a cleaning; DID not fix problem & then refused to finish. Leaving my mouth half done so they could extort me again - fixed nothing!!!! Yet charged me (with insurance) close to $300; & would see me till the next week after taking my money. 20/20 hindsight after 2nd dentist. Didn't even call a prescription in with all these xrays they took due to being in severe pain. I went to an actual office & they fixed the problem and then some for $60 (actually fixed the issue). DentalWorks is a ripoff scam. Don't go there!!!!
I was told by the front desk clerk and the check-out clerk that Medicare would cover all of the bill for my mouth guard, then later I got a bill for $508.50. No one seems to know why. I guess I need to call Tricare Delta Dental to see if they even filed a claim.
DentalOne Partners billing department is a scam. DentalWorks submitted the invoice to Blue Cross Blue Shield. Blue Cross Blue Shield paid it in full. Dental Works mailed me an invoice on Feb 19, 2017 showing a zero balance. I called DentalWorks same day to make sure there wasn't a balance owed. They told me that I didn't owe anything, but I had a credit balance of $24. The next day on Feb 20th DentalWorks place me into collection agency First Fed Credit Control. First Fed Credit Control hit my credit bureau adversely for $18. My credit score dropped from 826 down to 799. Don't go have your dental work done here at DentalOne Partners or DentalWorks, unless you want to take a chance dropping your credit score.
DO NOT AND I REPEAT DO NOT GO TO THE LOCATION AT -- 1190 RANDALL RD IN ELGIN, IL -- THEY WILL SCREW YOU OVER GOOD. Recently as 3-1-17 went there to have a tooth extraction done. Was given a bill that day for $454.00 - gave them my insurance card - was told no procedure done that day had a reduced fee -- so I had to pay the full amount that day. Called my insurance, they were going to talk with the dentist as to why there was not a reduction in the amount. After 3 weeks of waiting for an answer -- neither the doctor nor the insurance called back with an explanation. So to this doctor and insurance company -- Both can shove it where the sun doesn't shine. You both suck.
Made several appointments for a filling and was given the runaround on several occasions. I would arrive at the appointment and have unnecessary X-Rays taken. I had 3 sets of X-rays in a period of 6 months. I assumed to charge the insurance, which I have, and NEVER fixed the tooth!!! 3 months later I had a collection bill on my credit for a past due amount I had no knowledge of for $71. When I finally did receive a bill it was for a missed appointment I DID NOT schedule for $25. Absolute CON ARTISTS!!! The absolute WORST customer service and WORST dentist.
I was referred by my insurance company, as my dentist was not a PPO on my new plan so they only pay him 60% rather than 100% if I used DentalWorks. They gave me a specific dentist's name however, I do not believe she was at this location any longer although this was never disclosed to me. I was assured, by the manager, that the other dentist would also be covered under the same fee schedule and I would not incur any additional fees. Despite my apprehension, I allowed the other dentist to do the services - ALWAYS listen to your gut instinct -- which was a mistake. Ultimately, I got a filling, cleaning and x-rays which should have been covered at 100%.
On March 6, 2017, I received a bill from DentalWorks for approximately $260 for these services. Upon checking with my insurance company, I was advised that this claim was not submitted until January 12, 2017 and the $1500 maximum allowance had been met by other claims in May 2016, October 2016, December 2016 and January 2017. It is noted that I got my six-month cleaning and another round of X-Rays on January 4, 2017, which were covered at 100%. In speaking with the manager, she failed to take responsibility for their failure to submit the claim in a timely manner and expected me to pay out of pocket for services that were covered at 100%. She blamed the insurance company, which made absolutely no sense. The claim was initially submitted on May 2, 2016 but declined due to not providing information. Another claim was not submitted until January 12, 2017. I will NEVER do business with this company again.
I hate this dentist, orthodontist, and all the receptionist. The appointment times are never convenient. I would be scheduled for a 10am and still wouldn't be seen until almost 11am if not after. Almost everyone at this office is rude and inconsiderate. I'm stuck here because I have braces. I wouldn't recommend this place to my worst enemy. They are so unorganized. Receive services here at your own risk. I would really prefer if I could get some of my money back and go somewhere else.
I recently needed a referral for my son to see an oral surgeon for his wisdom teeth. We were patients of the Pleasant Hills office until my husband lost his job. And our insurance. My son was in pain and I could not make him an appointment to get them removed until I had x-rays and a referral. I spent 2 hours on the telephone with--- in network providers from UPMC for You---- all I received was **. I called DentalWorks, knowing that we were not covered, and I got an appointment that day and they gave me what I needed and couldn't have been nicer. I recommend them to anyone. I am very pleased.
Being a (self-pay) patient of DentalWorks for yrs, I received a coupon via email for services upon next visit if I scheduled within the month - so I complied. Upon my visit for a follow-up cleaning, the hygienist was "late" in seeing me once again. I had to fill out unnecessary paperwork while waiting when told they were updating their yearly files. Finally called back, I was surprised to hear they needed X-rays when it has only been 3 mos since my last visit therefore I thought this was unnecessary and added expense on bill. After 4 X-rays taken there was 2 drs in and out. While I was in chair they were sales pitching extra services ie Waterpik etc to me. With the amount totaling up since I'm self-pay w// no dental insurance, I remembered the email discount which I left chair and immediately informed front desk employee who called for mgr.
Standing there waiting while they asked me to see the coupon which I produced from cellphone (to show email). The mgr shook her head "No" saying "Sorry it does not apply to cleaning services, only procedures." You should have read "fine print" which there was NONE on header on email! This practice of false advertisement totally made me livid. I told them to take off Waterpik from my bill and informed them I would NOT be back. My bill for that day alone was $485! I will now request my records to be transferred to another (honest) dentistry. I came home and immediately filed a complaint w/ BBB exposing this disservice to customers! DentalWorks is a very dishonest franchise and I do NOT recommend them for anyone unless you want to get ripped off! DentalWorks has taken advantage of me for the last time!
I was a patient of DentalWorks. Never again. They tried to charge for unneeded work which would have more than doubled the price of a normal root canal and require a very painful procedure (again that wasn't needed). Switched to a new dentist who said such work was NOT needed and saved me around $2000. When asked to have my new records sent to my new dentist, they finally sent PART of it after 4 emails and multiple phone calls. Then they called to tell me that I never had x-rays done at DentalWorks. I was just there a month ago! I paid for and had x-rays! Office manager repeatedly told me I was wrong and they did not have x-rays. Turned out I was right, but they misspelled my last name and lost them. FINALLY got that figured out after being lied to and made to jump through hoops for my information.
I contacted corporate to see what they could do, since the office manager lied to me directly, tried to give me unneeded procedures, and they said they would talk to the office manager, but refused to look into them telling patients they had to have unneeded procedures done to extort more money. Staff was unprofessional, lost my dental records, lied about a 'needed' procedure to extort a couple extra grand from me, and then lied about all of it. Do NOT go to DentalWorks. They will lie to you, lose your records then do nothing to fix their mistakes.
I start going to DentalWorks in 2014. My first visit, a lot of X-rays were taken and deep cleaning of my whole mouth was performed although later it was explained that there was only a couple of teeth that suffered with periodontics. I was overcharged and ended up with a credit. I called them about it and I was told that after the final charge come in I will be sent a refund. Well that did not happen. I found out when I went back for 6 month exam. The room that they put me in was like a dungeon. It had bad lighting, no ventilation, needed painting, and floor tiles needed replacing. I asked why was I put in those type of rooms again. They have very nice exam rooms with great ventilation and lighting. I was told because of the machine they had to use for the deep cleaning.
Six months later, I was put back into that area again and I voiced my dislike for it. I went back six months later and again they were putting me in the dungeon. I was upset. I let them know that I did not appreciate paying my money and not once out of four times put into a nicer exam room and I left. The office phone # is 440-324-3385. 4900 Midway Blvd, Elyria, OH 44036.
In February I spent $370 to get a lower tooth cavity filled. Way too high, but I was desperate to see a dentist that day. I noticed when I got home that the dentist did not remove the old filling, which was silver and just left it hanging on one side. Six weeks later while eating a piece of apple pie, I must have swallowed the old filling and part of my tooth was missing with the filling. Why did he not remove that old piece and fix it all over my tooth or at least ask me about it... This was very wrong. I went back in today to get it fixed for free and they wanted to charge me an additional $158 to fix this same cavity that should have been fixed properly the first time!!!
They basically agreed to bill my insurance without my SSN as I had several issues with it being compromised. I called my insurance and they said it would be no problem to file with other information provided. DentalWorks said they tried and failed because my insurance told them they needed my SSN. I called insurance and they verified that was inaccurate. I went back and forth with them 3 more times and Dental Works always stated they required my SSN to file properly.
Without any notice, they finally turned over to a collection agency. Wrong choice for them. I contacted my insurance and found out I could file myself. So I did. Just like DentalWorks was supposed to have. Within 2 days, insurance had issued a check. DentalWorks is lazy and disrespectful, (Except for Erica, she handled the last few calls with me and was exceptionally nice). I don't want that kind of company, messing with my health under ANY circumstances. Too many reputable places to turn to.
Without fail, my family's appointments are cancelled and split due to staffing issues. I have to ask for non-temps or I'll get stuck with someone who doesn't care about my mouth as an invested employee of the practice. Today, an assistant will work on my son since the hygienist called out last minute and there's no backups. It's the end of the year and we need to get done for insurance purposes, so my son gets the short stick today. I'm in here twice today due to short staffing. Ew!
I made an appointment at DentalWorks Raeford Road, NC for a chipped tooth that is filled. I did not needed any other service since my next dentist appointment was a month from then. As soon as I got there they started taking a bunch of X-rays. Then they started doing a cleaning without even asking why I was there. The dentist (Dr. **) came in and started planning to start two more fillings, and started a conversation of a future implant, and trying to convinced to get the most expensive procedure. After that they gave me the numbers of how much it will cost to get 2 fillings and the chipped tooth done that day, which was $16 after the insurance.
Well I decided to do the fillings as well. The job Dr. ** did was awfully cheap. Not to mention this woman didn't even sit to apply the anaesthesia. Her precision was horrible and the pain was terrible. After I was done I went to the front desk to pay the $16 they said it would cost for the job they did that day. But to my surprise the bill was $127.40. Not very pleased with the job the butcher they have for dentist, nor the price they charged me after they lied how much it will actually cost. Never going back to ANY DentalWorks anywhere. I have them a star because there is not a no-star option.
In September I went to Dental Works Richmond Mall. The staff was very pleasant and after my service I was told how much I would pay for routine cleaning in which I was advised to have a deep gum cleaning. I reviewed my schedule of fees booklet to know just about how much I would pay. In November, I receive a bill for $59.00 my insurance wouldn't pay because of an incorrect icd code, but when I look at the fee booklet it said NO CHARGE for this item as it could get done twice a year. I would appreciate if this can be cleared up... I don't have money to throw away...
I used to be a DentalWorks patient in NC because I was VERY happy with the dentist who treated me for cleanings, complications & surgeries. Never had an issue. My August appt was to have a cleaning/filling, when I arrived, I learned that my former dentist had left the practice & another dentist was brought in. I was on time for my appt & was brought back within about 10 mins. The hygienist took a whole slew of x-rays that took way too long. I Sat in the chair for way over an hour & a half before being told (after several pre-treatment estimates) that they ran out of time to treat me.
I was beyond pissed and I told the entire staff the same. I took the whole afternoon off work because I wanted to rest at home thinking I'd be sore, only to find out that these idiots can't manage their time better. I took the bib off & barked at the hygienist that I would be in touch as to where to transfer my dental records, told her I was going to another dentist & that they did nothing but waste my time and theirs. Save yourself the aggravation & don't trust any idiot who works at DentalWorks. They do not give 2 chits about you!
I have gone to two different offices and had great experiences with the dentists and the hygienists. The problem comes in when I get a bill. I have received several bills that have not been properly sent to my insurance. Reached out to insurance company today and they were never even billed for a root canal I had done. Called the office to ask about bill I received and told they are still working on it. Meanwhile they mailed me a bill for $1500. If you are still working on it I never should receive a bill and have just gotten awful customer service every time I try and sort this out.
2 months ago I contacted them because a bill was sent to collections (got a call from collections agent. Never had that before in my life) that I never even was billed for. The answer was the same - they are still working on it. Great dental staff, awful office staff. Seriously love the dentist but multiple billing issues are a major concern!
I have a regular dentist, but had to find something quick on a Saturday when a filling came out. They were able to take me that morning. The paperwork seemed excessive for the single visit, but I filled it out anyway. When they took me in the back, the assistant put me in an x-ray chair and told me she was going to take 16 x-rays. I told her she could take ONE x-ray of the tooth that needed filled.
I told the dentist what I needed; he looked at the x-ray and said he wasn't able to fill the tooth. I asked him if he could just put a temporary filling in it until I could get to my regular dentist. He said he wasn't able to- the filling (he said) extended below my gum line and it wouldn't be safe. I was charged $101.00 ($28 of that was for that single x-ray), and was told I would be reimbursed once they were able to contact my insurance. They were unable to fix (even temporarily) my problem. I just got back from my regular dentist, who was able to safely and effectively fill my tooth.
I switched to Dental Works in Wake Forest a while ago. The staff is nice enough and usually my visits have been good, until my last visit which changed my opinion completely. I went in for a filling and ended up waiting in the waiting room for 45 minutes. I had never had a full filling before so I had no idea what the procedure was. After numbing me they drilled my tooth.
The dentist had a really hard time drilling my tooth, but having never had filling I just figured it was normal because it was a back tooth. After trying to fit something on my tooth, they decided that it would not be possible to reconstruct my tooth because it was too difficult to reach. I left feeling really disappointed because I went in for a filling and left with having a drilled tooth and being left on my own having to find an oral surgeon. I was told at the desk that while they wrote me a referral on the sheet they couldn't make a proper referral because they didn't know who would be in network. I went home and half of the oral surgeons on my insurance list worked at Dental Works. Now I have a drilled tooth and feeling like I have nowhere to go to get it fixed.
I did call another dentist in Wake Forest and they were fantastic. They explained why it would be difficult to remove the tooth and they took X-rays where they could see the whole tooth as the X-rays from my dentist didn't even show my whole tooth. I left there knowing exactly where to go and what was going on with my own dental care. At the end of the day, I was left asking the question why couldn't my primary dentist do this for me? Why were they drilling my tooth without having a full X-ray? The tooth was fractured anyway so filling was not a viable option in the first place.
Why was I left in the dark with a minimal amount of help? I am really angry about the whole situation. The earliest I can get in with an oral surgeon is in 2 weeks! I have to live with a drilled tooth for a minimum of 2 weeks! That is disgusting! I should not have to suffer with a tooth for 2 WEEKS!!! Do not go to anything except cleanings! You will find yourself in the same situation as me!
10/29/2014 I took my daughter for consultation about her braces. They told me that was free consultation. After 5 months, I received the bill regarding consultation. WHY! I called and spoke with some rude guy who did not care about situation. I would NEVER go back there or RECOMMEND them to anyone. Do not go there. They are a money making place that does not give a crap about you and will do unnecessary procedures to make the money!
I called 2 different locations with an emergency. The first (Wendover) spent the first 10 minutes taking contact information before they could tell me if they had availability, only to find out that they did not. The second one I called (Battleground) told me that they stopped taking emergencies after 3:00 PM. I didn't realize that people stopped having emergencies at a certain time each day. This company claims to take same day emergency-related patients, but this does not seem to be the case - at least with the 2 locations in Greensboro, NC.
I went in for a new patient exam today. I went to the dentist 6 months ago but have new insurance that my dentist wouldn't accept. They said I needed 2 crowns and an extended cleaning that would cost me $720, plus $950 per crown. I said no as I just went to the dentist 6 months ago, nothing was wrong, and I am having no issues. They said that I could not do a basic cleaning as the lady (not dentist) said I needed it. I said I should be able to choose, as the patient, what is done to me. They refused to do a basic cleaning. Do not go there. They are a money making place that does not give a crap about you and will do unnecessary procedures to make the money! By the way, DentalWorks, this is insurance fraud - billing for an unnecessary procedure.
DentalWorks expert review by Cyril Tuohy
Dental Works is a registered trade mark of Dental One Inc., a dental service management organization. It is not an insurance company. Dental Works aims to provide access to state-of-the-art treatment with affordable and flexible payments. The company began in the early 1990s and has nearly 160 locations across 13 states.
Flexible scheduling: Dental Works partners with dentists who are open nights and weekends.
Any type of plan: Dentists in the Dental Works network are known for accepting a wide range of dental insurance plans.
Financing options: If a payment is ever too much, it can easily be financed.
All sorts of care: From general cleanings and cosmetic dentistry to dentures and emergency care, Dental Works provides access to all sorts of dental care.
Easy to find: Locate a nearby dentist with a simple website search.
Best for: Dental Works is best for individuals and families looking for dentists and dental practices with flexible scheduling and payment options for dentist visits.
Insurance Contributing Editor
Cyril Tuohy, has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.
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