DentalWorks

The worst and rudest experience at Dentalworks Aurora, as a new customer. Scheduled for cleaning, but when went they did x-rays only and didn’t say anything about cleaning. When I asked, they told me to schedule another appointment. They texted and emailed that cleaning appointment date and time, but when I went in, I was told ”you don’t have an appointment”. When I showed them the appointment confirmation in my text and email, I was told to reschedule. I left the place, and putting this review for people to stay away from this place. This place should be closed down for being the rudest, and just do x-rays for money and send people home when your appointment was actually made for cleaning.

My son was scheduled for an orthodontist appointment on August 30th 2022. I showed up at my appointment when this rude woman at desk who later was identified as a provider said my appointment was cancelled and gave no reason as to why it was cancelled. I told her I just received a text saying that our appoint was still scheduled not less than 20 minutes prior to me showing up. She continued in this rude manner to look in computer saying, "They tried to call you all last week." I told her, "I have my phone right here. There are no calls or messages from anyone about an appointment." She says they are not here referring to the orthodontist. She says, "Do you want to reschedule?" I told her no I have tried to get an appointment twice and I have missed work before. I turn to walk out. She gets up abruptly and walks behind me and my son and locks door behind up us.

This is a rip-off dentist practice. They hurt you terribly and treat you worse. Had a 4-minute consulting and charged me 95 dollars. Terrible dentist. Beware. He will hurt you and they do terrible work. And they’re all so rude.

It's been 3 years now visiting the clinic for all kinds of available treatment. The last time was 2 days ago and it was the same old great service all along. I called and got the appointment the next day. Told them that a crown of one of my teeth came out. When in the office, I found a welcoming and friendly reception on the part of the staff and nurses. It captures my attention also how clean and elegant the place is always. Then, I had the best treatment one could have by Dr. **, who gives attention to details, answer all questions, and offers all possible alternatives. This time, he said: let's try to restore it instead of going through the hassle of doing a new one. And guess what? He managed to do that, which saved me tons of money! In fact, I never felt that they impose anything you don't really need, and even if you need a referral, they provide you with all documents, scans, etc. Thank you, guys!

I want to file a complaint about the Tega Cay, SC branch with office manager Danielle. We have been having trouble getting though, making or cancelling appointments, getting estimates, getting return phone calls, GETTING THE PHONE ANSWERED and just getting good customer service. We couldn't ever get a price for a final procedure until husband Brian called. The price was twice that of competitors. She complained about computers down, short staff, etc. She would leave you on long holds until somehow the call drops.

Dental Works of Monroe NC is by far the worst orthodontist I have ever experienced. It's just one excuse after another from Dr ** and staff. Canceled appointments, deceptive practices such as getting you to sign paperwork saying you're satisfied with the final product (dentures) before they've ever been made. I could go on and on but why bother. DON'T WASTE YOUR TIME WITH THESE PEOPLE.

Both my husband and I have had a good amount of dental stuff done at the Willoughby location, the dentist was great, but the billing was terrible. We paid our co-payment, and just kept receiving additional bills afterwards. The documents from our insurance company said they didn't pay for some of the procedures because they had deemed those procedures unnecessary or there was not sufficient evidence to warrant payment. So either dental works scammed us into having procedures we didn't need, or they suck as submitting insurance claims. It's also impossible to get anyone on the phone, there is no general customer service number. The "patient relationship" phone number they give out on their website does not even go through when I tried to call, it's just beeps on the other end. Whenever they send a bill, it never explains what the charges are for, just a dollar amount that keeps getting higher. Very frustrated and will never use them again.

I am sitting here with a toothache as I write this, and I cannot get an appointment for four days. They repaired a tooth which has failed so I blame the new dentist. Her work is terrible, and I WILL find another dentist as soon as she fixes her sloppy work. She also sold my husband dentures which cost us 1500.00 plus whatever the insurance paid and he has had to go back 5 times for adjustments. He still cannot wear them. I cannot believe how bad this office has gotten.

I went back to have my dentures fitted properly, because the dentist made them too big! They are charging me $10 for face shield, mask, gloves & gown for every visit during Covid 19. It's a rip-off!!!!

This company should be avoided... billing failures, like someone is stealing money from the company. My daughter had surgery in June 2019, which I had to pay in full before they would do the work. Then I'm billed this $290 again a YEAR later!!! No one at the office have any answers. I will fight this tooth..(ha ha) and nail! I'm reporting this company to my insurance carrier, BBB & may have to report this to the local news.