DentalWorks Reviews

I went Oct. 2024 for an upper plate. My remaining upper teeth were extracted, and I paid $540 for a temporary plate, which I'm still wearing March 2026. After 2 years of monthly visits and no usable permanent plate. I quit. Only to learn my insurance was billed for a permanent plate early 2025. Paid but didnt produce. Waiting for them to reimburse my insurance so I can go elsewhere. I paid $540 out of pocket for the ill fitting, temporary I'm still wearing that will not be refunded. Other dentists wait for a good fit before extracting teeth. Live and learn. I only hope this temp plate holds up long enough for me to find a reputable dentist. Hell I'm owed for nearly 2 years of monthly appts, time, gas, emotional distress. Then front desk was confrontational over my leaving.

I'd give a zero. I had an extremely negative experience with DentalWorks in Aurora, IL. Cigna verified overbilling, yet this office refused to issue a refund. They also informed my insurance company that they would not correct the issue. I emailed the district manager and later a senior partner and received no response from either. The office manager was rude, insulting, and unprofessional. I was refused service despite having a bleeding gums and was told I owed money for a treatment that was never completed.

I used to be a Dental Works customer - but that was years ago. Yes, I did have the numerous billing errors like others are reporting but THIS review is because they just won't stop texting me telling me I need to make an appointment because it has been so long since my last appointment. I have many times tried opting out of their texting but I still get the annoying texts from them.

Wasn’t told of X-ray cost on first visit Second visit, they walked as Dr was starting and said grafts were not covered and Dr said I needed them so I got them. Wanted to talk to customer service and they don’t have. Can’t call anyone. Seems to be a theme through their system. They post numbers to call and the call is dead. They post forms to send but they don’t go. Very frustrating to deal with, no help.

I had an implant started. Then when I returned on scheduled date to have the tooth itself put in.,.. DENTIST COULDN'T DO DUE TO NO TOOLS TO PUT IN..,, WHAT???? Now have been waiting 2 weeks going on 3 to have someone call to let me know they have tool… NO CALL.. even though I have called constantly with no return calls… I would not have gave any stars but for the review I had to at least give 1.

I used to love the staff, UPFRONT about cost of services. I just went for an annual cleaning and x-rays, which my insurance covered, this time I was given fluoride and two irrigation services which cost $74.00 each plus the fluoride at $66.00 and some other service for a total of $256.00. They did not give me any sort of a heads up on these services at all. A total rip off.

This place straight out lies to you the patient. They tell you that you are covered, give you a fake explanation of benefits document and then bill you for out of network. Eight doctors were on my list. They said we were good and then we found out afterwards that no one still works there from the list. How bad must this place be that every listed doctor has quit from the practice. Their corporate office will not even let them call for help. Corporate just emails back and tells you it is your fault. Scum bucket style of doing business. The owner says things in their review replies that you should call and they will help. I've already called many times and they will not help.

I had the worst experience with Dental Works, and spent a lot of money with them, I had braces through them and also 1 implant that I hate! I ultimately switched my dental provider and WOULD NOT recommend them to anyone!

The dental work office at I Bridge street, beaver Pa. 15009. His name is Todd ** he took me on as a patient. He calls himself putting it implants, I’m now walk around without teeth, he put 4 screws in my mouth cap 3 the 4th one the skin growth my skin cover the other one. When he made my dental I told him they work too thin, he said they were ok! 2 weeks later one tooth broke. I went back, he took the tooth went in the back, glue the tooth back in. A week later 2 teeth broke, I kept telling him they're too thin. The top dentures broke in three places, the bottom was a partial, it broke into 2.

I must say their work is very good. As they look after their patient they understand their problem, they give solution which is very helpful for them. They are very much reliable. I would suggest others to go if you have any kind of dental problem.