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This was my first pair and my last pair of Dentures from DentalWorks I will say that partial fit really well but the upper plate it is terrible. I have had terrible teeth that have just come loose a lot of times. I go to get try to get appointment. Can't get an appointment. Have paid other dentist to have the teeth fixed $130 at a time even when I get in with one of the other practices that they are part off. They still charge me. Wouldn't recommend them! Staff was great treated with very much respect.
The first problem with the Dental Works on Wendover in Greensboro, NC was that they did not bill my insurance correctly. When I complained they said they had to wait until all insurance that had been billed was paid and then they would refund me their overcharges. The Wendover office closed because of the pandemic and the Dental Works that is open says they have no way to contact the staff of the Wendover office. In the meantime Dental Works has my money and are telling me how sorry they are that they can not return my money because they have no way to contact the Wendover staff. To this I say BS. If I owed the Wendover office money I'm quite sure they would have a way of contacting me.
I paid 25,000 dollars for the smallest teeth ever made. I just assumed they would be a nice size, but no they were not. One of them is chipped already, please don't get your teeth capped there. They had too many people giving prices. When I spoke about the problem I was told it would be very expensive to have them recapped if there is such a thing. My suggestion do not go there. The only good thing I know is they were friendly but I would rather have unfriendly if it got me larger teeth. I will probably have to replace them in a few years. DO NOT GO THERE!
When I arrived for my apt. I provided them with a document showing exactly what my insurance covered. X rays and cleaning. After an hour examination, I was told I needed deep cleaning. Cost $700.00. I told them I wanted the general cleaning that was included in my insurance and they refused to do it!! The dentist said she could "lose her license" by giving me less than I needed! I left and have nothing to show for it. To make matters worse, I received a bill for $118.00 for the exam/x-ray that was over and above what my insurance covered. They should be put out of business and no insurance company should have them as a provider. Unethical.. And anyone who works for them should be ashamed.
Very unhappy with this place. The dentist I had from day one up and quit. They didn’t tell me. They tried to cover it up and stick me with this other dentist I did not like. I not only got ripped off I didn’t get my other dentures. Still have the temporary ones. My advice don’t go there.
On July 2, 2019 I went to Dental Works in York, SC for a root canal. It is now November 12, 2019 and my crown still did not fit that they have me. I had to go to another dentist and get it finished. They took my money and still no crown. The new dentist I have said they did not file the tooth of smooth and that the crown never would have fit right. They have my money and I still have to pay another dentist $875.00 to get me a crown. They offered me a new dentist to see and I said no way was I ever coming back there. Everybody need to know to stay away from this place.
I went to DentalWorks for a routine cleaning. They said I needed a deep periodontal cleaning. They gave me a quote. I had an out pocket co pay which I paid. After treatment I got a bill. I called and asked why I was getting a bill and we discussed everything. I got some lame excuse about insurance and billing so I paid them and said, "Take me out of your system. I will not be returning for anything." Here we are 6 months later I have bill for the exact same amount that I paid six months prior and I have not visited their establishment. This place does not have it together. If you visit I would get a statement of treatment before beginning any service. They are very dishonest.
I feel she was rude and attempted to refer me to a dental school for services, she was more concerned about insurance than me as a patient! I have had other unprofessional experiences at the Royal Oak location as well. Be careful and always check your billing statements as well. The only reason I was going to this location is because of my dental hygienist...she always appeared very genuine & professional! It's sad but true!
Run for your life. The dentist who worked on me was totally unprofessional and incompetent. She came in filled to greet you until she was working on your mouth. She spoke to you from the back of your head. While attempting to complete a root canal, she was overwhelmed; stopped the procedure and sent me to a specialist and had me return 4 hours later for a simple filling. The statements increased overtime although there was no additional services rendered. I am looking to receive the exact billing over the two year period to verify the exact amount of overcharge.
This dental office, one of many in the DentalWorks franchise, does business in a dishonest fashion and should not be trusted. They gave me a treatment estimate of $600. When all the work is done I find out from my insurer that specific treatments were not covered. I have no doubt they knew this and chose not to tell me. So instead of a $600 bill which I paid in advance of the treatment, I am stuck with an additional $1000 payment. Of course, I could have called the insurance myself. Lesson learned. However, until I met these guys, I trusted dentists. I believed when they gave a treatment estimate they knew, at a very minimum, what services were covered. I know they knew and chose to let me go forward so they could fall back on the small print, "it was just an estimate". Stay away from this business and others in the franchise.
So 2 weeks ago I request my records a person by the name Deb, email me X-rays. I called her numerous times and she lied and said she would forward them, when I asked for her name and title she hung up. This is unacceptable behavior. And if this is the face that we see at the front desk of Dental works I will not use my insurance or pay money to a company whose staff has shown a lack of respect. She has been unprofessional to the point that she told the claims rep she was tired of me calling. This Debbie lady is way out of line at this office and she needs to be replaced. Or DentalWorks will lose many customers.
Worse business ever. 1st experience, DentalWorks didn't even give me my teeth. They were so misfitting. Instead they fitted for a second pair. The technician was horrible, trying to push & shove, yet they hurt causing excruciating pain. Tech said, "you have to get used to them". Wrong, I have been wearing dentures for 10 years, NEVER hurt like this. Now to make a 3rd set, they tried to get me to sign a paper that I would pay for this set. WHAT....I already paid $2,750 & never got a quality set yet, therefore I refused. They made a 3rd set, wrong teeth than the ones I have chosen & the gums are huge. I am sooo disappointed, had to go to my daughter's wedding & graduate college with NO teeth. 3 years later, still no teeth & they are supposed to be insured for 10 years. Go to Aspen Dental. I am going to picket them sitting on their sidewalk every chance I get.
Avoid DentalWorks (Durham, NC) like the plague. Most horrible dental experience I've ever had. I should have known something was wrong when I asked Dr. Z how long he'd been in practice and he wouldn't answer me. Every tooth he worked on developed severe infection and had to be pulled after it was crowned. His staff was either untrained or inexperienced and actually sent me out the door with a cotton roll still in my mouth, which I couldn't feel because he overused the anesthetic and half my face was paralyzed for hours.
He offered a bridge as compensation for me losing 3 teeth and I had to have a root canal through the bridge because he let infection in again with poor temporary bridge that kept falling out even though I only had it about 2 weeks. He guaranteed his work, yet will not return my call or honor his guarantee. So I'm out another $2k. Get a 2nd opinion and a 3rd opinion. Only go to a dentist that has been referred to you by a trusted friend who is also their patient. If you need a root canal go to an endodontist not a general dentist.
I've been going to DentalWorks for at least 10 years, maybe more. However this was my first (and only) time at the Kannapolis, NC location. I had just moved and it was closer than driving to the location I had moved from. I went in for a simple cleaning Feb 2018 which was pretty routine. I wasn't until a couple months later when I received a bill in the mail saying I owed just under $300. So I immediately called my insurance company for details. I have Tricare so sometimes there are issues depending on where the claim was sent. As expected my insurance company told me DentalWorks sent it to the Active duty side (a different insurance company) and that they needed to resubmit it to the reserve side (my insurance company). So I was being billed as someone who walked in with no coverage at all. Simple enough to fix. I've had this happen a lot.
I contact DentalWorks and give them the address and number to my insurance... Again. Front desk lady assures me she submitted it to the right people the first time, but says she'll resubmit it again. Jun 2018 I receive another bill for $133. This isn't typical of a cleaning and I contact DentalWorks. They don't answer nor do they return my call so I contact my insurance company where I am informed that DentalWorks was charging me for the x-rays but they were charging me $56.40 too much. I only owe them $76.60. So I call on a regular basis. My phone calls go unanswered and my voicemails are ignored, not one call back. The one call that did get answered (on a Monday with open office hours) I was told that they were closed but she would have someone call me back.
I insisted that she needed my name and number for that to happen. And two days later after no callback I physically went into the Office and explained my situation to the front desk lady. She said she'd make note of it and someone would be in touch. No callback, so in August I started to call consistently (I wanted to clear this bill before moving to a new city), and on the rare chance I got an answer it was met with the same, "We'll call you back." Jan 2019 I post a negative review on their Facebook page and within days someone responded with: "We understand your frustration. We have also been informed that the office manager has discussed your insurance concerns with you prior to your entering this negative review. If that is not the case, and you wish to further discuss your concerns, please contact our Patient Quality Assurance Department by calling 866-892-9274. Thank you."
Eleven months from the date of service I received this dismissive generic response and I had not yet spoken with the office manager. I of course call the QA number. I also got another number from another source said to be for the main office, 800 487 4867. Both of these numbers are automated. You can’t get in touch with a live person. You get sent to prompt 3 where you give your name, phone number, brief description of issue and account number and someone will return your call in 24 to 48 hours. I left several messages over a week’s time, no call back from the QA office. Late Jan 2019 QA contacts the Kannapolis DentalWorks, and the Office Manager calls me.
I explain my situation and she says she spoke with my insurance company and she claims that my insurance company says I owe $133. I tell her that my insurance company has been telling me the amount of $76.60 since June of 2018. So she said she would contact them again. That was the last I have heard from her. I received an adjusted bill in Feb 2019 for $92.73 and this bill unlike the others lists Patient names. There is another name on my bill. So I have been calling to get an explanation for this erroneous amount and to inquire who the additional person is on my bill. They only answered three times in the March. All three times I spoke with Allison, the new girl, that says she can only take a message or a payment from me. All three times I was told the office manager was unavailable. It doesn't appear likely that she will speak with me. It seems like she just wants to ignore me until they can send this to a collection agency.
Overall I feel that DentalWorks has no checks and balances system in place. So when you have an office that doesn't do their job, there is no way to contact someone in a higher position nor can you escalate the issue. There are no email addresses (I've asked and none have been provided) that help to prove you have been in correspondence trying to address an issue, so no paper trail to back you up. You are just given an automated QA number under the guise of several different numbers, which then gathers your information and if a real person exists on the other side... they just contact the very office that has been ignoring you or not addressing your issue. They aren't BBB accredited and my attempts and going through BBB to get a resolution haven't been fruitful. I'm redirected from the main BBB page to the BBB of Southern Piedmont, which is two phone numbers.
This is the worst dental office I’ve ever been too. I’ve been coming to them for over 2 years and felt forced into staying with the treatment plan because of my Ortho care. They’ve changed my doctor with no warning or notice to me at all. Never called to inform me that another doctor would take over my Treatment. They’ve canceled multiple appointments and lied and said it was the doctor who needed to reschedule, but in reality they let her go. I’ve had two Orthodontist since I’ve started treatment, and if you know Ortho you know doctors do not like to work on another doctor's work. It was HELL. I had the worst experience at this office.
On top of it they have HORRIBLE customer service. The manager is terrible too! No accountability for the terrible service. The Ortho department is a ** show!!! The Turnover rate with Drs and Assistants are normal at this place. It’s like a zoo. Nobody knows what’s going on. Don’t waste your time nor money. I would recommend Ortho or Dr **. She’s rude and very disrespectful. I had to walk out of an appointment because of the way she thought she was going to speak to me. Because her or the assistant didn’t know what was going on. I would give it a -5 Stars if I could. Nothing, but Hell dealing with these people. Go to an office with professionals, but if it’s convenient and you want to give it a try let Angel do your cleaning he’s the only saving grace for this messy ** hole of a dental office.
Rushed work, no follow through, shabby work, and money is the issue. Dr ** will tell you a price and after it’s done, watch out because you’ll get a bill twice or three times what you were originally quoted. I asked for a complete list of services twice and received nothing. Work is hurried, rushed. No follow through. Once I confronted them about the disparity in what I was quoted and what I was actually billed and they basically turned a deaf ear. Never again.
I first went to DentalWorks about a year ago. My first experience went fine but then when I went again for my next cleaning most of the staff had changed and the new hygienist was in such a hurry because the dentist happened to be available at the time that she hardly did a good job. The dentist had also changed and though he was friendly enough I was having a hard time believing all the problems I supposedly had now. So I went on to schedule a frenectomy as they suggested. They proceeded to cancel my appointment 3 TIMES. I was extremely frustrated as all of the cancellations occurred the day of or the day before. I had to make arrangements at work and they kept changing it which I found to be very disrespectful of my time.
The final time they cancelled they left a voicemail that they were "closing for an uncertain amount of time" and to call a different branch. They wouldn't tell me why they were closing or respond to my calls. This was where I finally gave up and decided I would never go again which I left in a voicemail asking that they cancel my future appointments and to tell me why they closed.
Turns out they didn't cancel my appointment and I got a call asking me to confirm my appointment and I told them I didn't intend to return and to cancel and not call me again. Now a month later I received a bill for a visit that supposedly occurred 90 days ago and they were demanding I pay a bill for a service I never had. I never even received a first bill so to claim I had an overdue balance for a month I never even went is very frustrating. I've tried to call and talk to billing but they keep ignoring me. I would never recommend anyone go here as they do not respect their patients and are incredibly disorganized and rude.
So my daughter needed a root canal and a crown which she got at DentalWorks 82nd St In Castleton Indianapolis, IN. The root canal went as good as a root canal could go but she did have some difficulty with the temporary crown. It came off three times and had to be put back on. The permanent crown never showed up on time and her appointment had to be rescheduled twice. Finally the crown was on. Fast forward 6 months we moved her to Colorado. The very first weekend she was there boom toothache. Of course it was the same tooth the root canal and crown were on. She went to an emergency 24 hour dentist who determined she needed another root canal in the same tooth. He sent her to a specialist. Over the weekend while waiting on her appointment the crown literally blew or popped off her tooth. I was told this was due to the gas building up from the infection.
It took two visits to complete the root canal and of course after she had to wait for it to heal before the crown could be put back on. The specialist said the root canal she had at DentalWorks was not completed properly. One line was not completed and there were two branches that weren’t even touched. Finally after getting the ok that the infection was gone and the tooth had healed she went to a new dentist with the crown in hopes that they could just cement it back on. Now keep in mind that I immediately contacted DentalWorks so they were well aware of what was happening. The crown could not be used due to the tooth moving. It just simply didn’t fit on her tooth anymore. I had to pay out of pocket for the full amount for both the crown and root canal due to her insurance benefits being used for the year and the fact the insurance will only pay once every 5 years for a recrown.
DentalWorks told me on more times than I can count that they were going to retract the claims so the benefits would go back and I could receive some of my money back. Well I feel like they just basically lied to me over and over. I got them everything they ask for. Records even pictures that showed the crown wouldn’t go back on but still nothing. It’s now been 9 months and I’m pretty sure nothing has been done. I’m going to file a complaint with my insurance company, the BBB, and the state dental association. I was really hoping that they would make it right but there not that kind of dental group. If I want to get any of my money back I’m going to have to file in small claims court. They have basically lied to me and gave me the runaround for 9 months. Due yourself a favor and go someplace else.
DentalWorks Greenfield billing is terrible! I have been going back and forth with them for the past year (almost 2 years now) with still no resolve. My husband had services in July 2017 at which time he paid in full with our credit card. DentalWorks also billed our insurance company, who also paid for the services in full. That would entitle us to a refund seeing as both us and our insurance company paid the full charges for the services.
When I call to speak with someone in their billing department, they never look at the visit in question, they always look at the most recent visit (which was also improperly paid by both us and our insurance company). When I press them to look at the specific date of service, they say they can't see the details of that date of service because they switched physical locations and those records are not yet available. After almost 2 years, those records should be available. Also, I have provided them with physical documentation of both our credit card payment, and they check payment from our insurance company but still it goes unresolved.
I have gone to DentalWorks in Brookfield, WI for a number of years. I had a dental hygienist that did a good job. She would ask if I wanted to pay for cancer screening and try to get me to buy expensive mouthwash but when I said I was not interested she would drop it. She quit and the new hygienist I had to start seeing, Kelly, started finding problems that were never there before. Trying to convince me that I had serious gum issues and even that the bone was breaking down in my teeth causing serious periodontal issues. I have always gone the to dentist and considered my mouth pretty healthy. According to her probing depths and bone loss she said I needed oral surgery laser treatment. Then she didn't even clean my teeth and that is why I had come in. I would expect that if I had serious issues cleaning my teeth would be even more important. She told me it wouldn't help.
The laser treatment was the only option. Of course the treatment would cost me over $1,000. I was in shock and said I needed a second opinion. Thank God I did. I went to a very reputable dentist that friends recommended and all the sudden my recession issues and bone loss are actually not an issue at all. I have extremely healthy teeth and obviously take very good care of them. They did not see any sign of gingivitis or bone loss. They did not see a reason to need any periodontal treatment. They basically said what I have heard all my life. So who should I believe? DentalWorks has always had a habit of trying to sell me things I don't actually need, but trying to scare me into have a very costly and possibly dangerous procedure that I do not need is borderline criminal. If you are uncertain ALWAYS get a second opinion!
Horrible place...Dental Works in Crystal Lake - First of all let me say, my son went there for a wisdom tooth to be pulled, and the back of the house was great, but the front of the house was absolutely horrible. First of all I had some guy from the front of the house call me before the appt, over and over again (once he even called and hung it up and recalled again) and said "can you fax or email over the referral", and I told him "I will bring it in when I come in" and he proceeds to tell me "No, we need it before, because everyone always forgets to bring it". He was very obnoxious about it, so then we go in and I'm sitting in the waiting room for my son in the back, and one of the ladies that works the front, says really loud, as I heard everything, after getting off the phone with a customer, obviously in pain asking for a heavier painkiller..."OMG, THAT GUY HAS A MAJOR PROBLEM WHEN HE HAS ASKED FOR A NARCOTIC," by name...
I bit my tongue on how she talks crap about the patients like that. Then, she was ** about other people and their insurance and they should know this and that, again bit my tongue. My son comes back out and they told us the amount it would be for the wisdom teeth, and I told my son, "Okay, we can reschedule because I don't have the money," then they asked for 95.00 for the office visit. I didn't have money with me, and I'm like, "Sorry I didn't know I had to pay today," and the man that kept calling me on the phone, looked at the lady that was talking crap about patients, rolled his eyes at her about me and she says to me, "You should have called your insurance and found out that you had to pay us for the visit, and everyone knows they get charged for a visit right away from oral surgeon's."
I told them this man called me a million times worried about the referral and not once mentioned there would be an office visit, and she attacked me again about how it was MY fault, that I should have known...Nothing like feeling like a complete moron how they treated us. DON'T GO TO THIS PLACE, SADLY THE FRONT OF THE HOUSE IS HORRIBLE AND VERY UNPROFESSIONAL...p.s. This dude that was so worried about the referral, the one that rolled his eyes at his rude co-worker, also kept trying to high pressure my son to sign up for "CareCredit" credit card, or whatever it's called and kept telling me over and over again about all the prices, "Oh that aren't bad, they are great prices..." Like, he was trying to sell me on his bull crap sales pitches... It's a dental place, not a car dealer.
I wanted a general cleaning. After the measuring and exam, the front office came to me sitting in the chair and presented me a proposal charging me $1,700+ for deep laser and root cleaning. I told them I did not want to do that, and only wanted a general cleaning. I am 85 and did not need this extensive treatment. They refused to do what I, the customer, wanted. So, I got up and walked out of the office. The only thing these corporate dental offices want is your money. To me, this borders on a scam. Fortunately, I am intelligent enough to recognize this for what it was. I imagine they do take advantage of the poor, and the dental insurance companies. If there was a no star listing, this would have gotten that. I went to another dentist and got what I wanted for $179.
They tried to say I didn't have insurance and billed me for an additional $1000 after I already paid $1500. Called my insurance and they gave me the date their check cleared, check number and amount of $1000! Rip off.
I went to the Arlington Heights office located at 708 E, Rand Road #26, Arlington Heights, IL on January 30, 2017 to have upper and lower dentures made. After having the wax molds redone twice, I was told I would just have to go with what they had even, though they weren't right. As expected, during the fitting, the dentures needed adjustments, but after the adjustments, they still did not fit. The upper denture base was too deep and the lower denture base was not deep enough. To rectify the improper bite, Dr. ** ground down the teeth on the lower denture, making them too short. Grinding the lower denture teeth also left a sharp ridge all along the length of the lower front teeth. The doctor's advise was to have implant supported dentures made instead.
This company charged me an upfront payment of 4k, based on their treatment plan, for a course of services they never completed. Then during my treatment process, the local dental owners divested in this HICKORY NC location, and left the patients on the hook with NO SERVICES and NO MONEY and NO PROOF of their accounting. The have fraudulent and deceptive billing and accounting practices, they balance bill patients for their contracted negotiated insurance write-offs, which legally, they are responsible for adjusting and not charging the patient; They have excessive staff turn-over, and total incompetent office staff whom will NOT return calls, provide any corporate contact information, or assist with patient account resolve. The dental work is suspect and faulty. Procedures performed by them within 60 days failed, causing additional dental damage.
A class action lawsuit needs to be filed against the corporate company, DentalWorks, and each of their practicing providers. This company is a total scam. They take patient and insurance companies monies, and leave patients broke and without any dental treatment. They are structured such that their corporate bureaucracy protects them from resolve, because patients give up trying to find someone to help them within their cumbersome maze. It is a total disgrace to the dental profession. Run, don't walk, away from these Ponzi schemes disguised as dental practices. The BBB, NCDOI and Federal CMS have all been notified and put on alert of fraudulent and deceptive billing practices.
I paid $2329 when the procedure was done (what they told me the price would be after insurance). Dental works submitted the wrong codes for my dental plan and within a few weeks the claim was rejected. 10 months later, I received a bill from dental works for an additional $1096 to cover what they claimed insurance would not pay. Even after numerous calls/visits showing the office manager documentation that the wrong codes had been submitted and I should not have to pay for their incompetency, Dental Works turned this bill over to a collection agency.
I had the worst experience at the Parma location. The dentist Dr. ** was the worst! He hurt me like no other dentist! They constantly canceled my appointments and when I finally got in to get the bridge that I was supposed to get it did not fit, so he had to do more drilling on my teeth. Was not gentle at all with the ** injections and was in too much of a hurry to get me in and out of the chair. They put a rush on the next bridge they ordered and I was called the day before I was to come in and was told it will not be there. The corporate office that does the billing have no idea what they are doing and I was charged three different balances. Confronting the person in the office was no help at all! She had no idea what she was doing, couldn't answer my questions or get me to someone that could! I have a large credit with the company and it seems they don't want to give me my money back. The entire experience totally sucked! Don't go there!!!
In reading some of the good reviews, I honestly just cannot believe my eyes. I went to DentalWorks for an emergency situation. I couldn't believe how incompetent those people were. The professionalism wasn't there, I didn't feel comfortable, but I had no choice. Employees bringing in fast food, sitting at the front desk eating it, patients sitting at the open stations hearing everything everyone was saying, the place looked very dirty, like no one ever cleaned the floors before. I just HAD my teeth cleaned & x-ray'd 3 months ago & they didn't seem to care. They went ahead & said it was necessary (what for, I have no clue, it had nothing to do with why I was there). All they look for, is to make money & find things on people to charge them for. Everyone was in such a hurry, not enough time for the patient. I would never recommend this place nor ever go there again.
BAIT AND SWITCH DENTIST: I have awarded one star because ConsumerAffairs requires some sort of rating and does not have the option of awarding negative stars. I went to Dentalworks Novi because I was told that they accepted my insurance and that teeth cleaning and x rays would be covered in full. I waited over a half-hour past my scheduled appointment time. The hygienist then spent another 90 minutes taking x rays and measuring my gums, which have always been healthy with NO signs of periodontal disease. (As an aside, I had x rays taken less than a year ago, but the hygienist assured me that was necessary to take them again and that they would be covered by insurance). I then waited another 30 minutes for the dentist to examine my teeth to determine "what type of cleaning I needed." The dentist proceeded to tell me that I had "active periodontal disease" which would require a "deep cleaning."
Moreover, the charge for that cleaning would be $1,331.00 and was not be covered by insurance! When I asked if I could have the regular cleaning covered by my insurance, the dentist refused! This is a classic "bait and switch." I have since learned that there have been numerous complaints filed against DentalWorks for similar tactics. They are also known for telling patients that all services are covered by insurance then later contracting with collection agencies to send threatening letters to those same patients for bogus charges. They have even reported the bogus debts to credit reporting agencies.
So, I go to DentalWorks in Lexington, NC... Or at least I did... I have always paid in full and left with a receipt that says $0.00 as the balance. The other day I receive a call while sitting at work from a debt collector telling me I have an outstanding balance that has to be paid immediately or my bill will go on my credit report. How is it that you go in, they tell you exactly what you are going to have to pay, you pay it on the spot every single time... And then you get a call from a debt collector without receiving so much as the first bill or notice of a balance??? If you ask me that's just fishy!
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