DentalWorks Reviews

The worst and rudest experience at Dentalworks Aurora, as a new customer. Scheduled for cleaning, but when went they did x-rays only and didn’t say anything about cleaning. When I asked, they told me to schedule another appointment. They texted and emailed that cleaning appointment date and time, but when I went in, I was told ”you don’t have an appointment”. When I showed them the appointment confirmation in my text and email, I was told to reschedule. I left the place, and putting this review for people to stay away from this place. This place should be closed down for being the rudest, and just do x-rays for money and send people home when your appointment was actually made for cleaning.

My son was scheduled for an orthodontist appointment on August 30th 2022. I showed up at my appointment when this rude woman at desk who later was identified as a provider said my appointment was cancelled and gave no reason as to why it was cancelled. I told her I just received a text saying that our appoint was still scheduled not less than 20 minutes prior to me showing up. She continued in this rude manner to look in computer saying, "They tried to call you all last week." I told her, "I have my phone right here. There are no calls or messages from anyone about an appointment." She says they are not here referring to the orthodontist. She says, "Do you want to reschedule?" I told her no I have tried to get an appointment twice and I have missed work before. I turn to walk out. She gets up abruptly and walks behind me and my son and locks door behind up us.

This is a rip-off dentist practice. They hurt you terribly and treat you worse. Had a 4-minute consulting and charged me 95 dollars. Terrible dentist. Beware. He will hurt you and they do terrible work. And they’re all so rude.

It's been 3 years now visiting the clinic for all kinds of available treatment. The last time was 2 days ago and it was the same old great service all along. I called and got the appointment the next day. Told them that a crown of one of my teeth came out. When in the office, I found a welcoming and friendly reception on the part of the staff and nurses. It captures my attention also how clean and elegant the place is always. Then, I had the best treatment one could have by Dr. **, who gives attention to details, answer all questions, and offers all possible alternatives. This time, he said: let's try to restore it instead of going through the hassle of doing a new one. And guess what? He managed to do that, which saved me tons of money! In fact, I never felt that they impose anything you don't really need, and even if you need a referral, they provide you with all documents, scans, etc. Thank you, guys!

I want to file a complaint about the Tega Cay, SC branch with office manager Danielle. We have been having trouble getting though, making or cancelling appointments, getting estimates, getting return phone calls, GETTING THE PHONE ANSWERED and just getting good customer service. We couldn't ever get a price for a final procedure until husband Brian called. The price was twice that of competitors. She complained about computers down, short staff, etc. She would leave you on long holds until somehow the call drops.

Dental Works of Monroe NC is by far the worst orthodontist I have ever experienced. It's just one excuse after another from Dr ** and staff. Canceled appointments, deceptive practices such as getting you to sign paperwork saying you're satisfied with the final product (dentures) before they've ever been made. I could go on and on but why bother. DON'T WASTE YOUR TIME WITH THESE PEOPLE.

Both my husband and I have had a good amount of dental stuff done at the Willoughby location, the dentist was great, but the billing was terrible. We paid our co-payment, and just kept receiving additional bills afterwards. The documents from our insurance company said they didn't pay for some of the procedures because they had deemed those procedures unnecessary or there was not sufficient evidence to warrant payment. So either dental works scammed us into having procedures we didn't need, or they suck as submitting insurance claims. It's also impossible to get anyone on the phone, there is no general customer service number. The "patient relationship" phone number they give out on their website does not even go through when I tried to call, it's just beeps on the other end. Whenever they send a bill, it never explains what the charges are for, just a dollar amount that keeps getting higher. Very frustrated and will never use them again.

I am sitting here with a toothache as I write this, and I cannot get an appointment for four days. They repaired a tooth which has failed so I blame the new dentist. Her work is terrible, and I WILL find another dentist as soon as she fixes her sloppy work. She also sold my husband dentures which cost us 1500.00 plus whatever the insurance paid and he has had to go back 5 times for adjustments. He still cannot wear them. I cannot believe how bad this office has gotten.

I went back to have my dentures fitted properly, because the dentist made them too big! They are charging me $10 for face shield, mask, gloves & gown for every visit during Covid 19. It's a rip-off!!!!

This company should be avoided... billing failures, like someone is stealing money from the company. My daughter had surgery in June 2019, which I had to pay in full before they would do the work. Then I'm billed this $290 again a YEAR later!!! No one at the office have any answers. I will fight this tooth..(ha ha) and nail! I'm reporting this company to my insurance carrier, BBB & may have to report this to the local news.

Pleasant Hills Location. While the hygienist and doctors are fabulous here the office manager is rude, condescending and extremely unprofessional. She is the complete opposite of the dental hygienist and doctors at this practice and drags down the entire practice. If the front end staff were as good as the rest I'd give it 5 stars, but due to her incompetence I give the office a 1.

This was my first pair and my last pair of Dentures from DentalWorks I will say that partial fit really well but the upper plate it is terrible. I have had terrible teeth that have just come loose a lot of times. I go to get try to get appointment. Can't get an appointment. Have paid other dentist to have the teeth fixed $130 at a time even when I get in with one of the other practices that they are part off. They still charge me. Wouldn't recommend them! Staff was great treated with very much respect.

The first problem with the Dental Works on Wendover in Greensboro, NC was that they did not bill my insurance correctly. When I complained they said they had to wait until all insurance that had been billed was paid and then they would refund me their overcharges. The Wendover office closed because of the pandemic and the Dental Works that is open says they have no way to contact the staff of the Wendover office. In the meantime Dental Works has my money and are telling me how sorry they are that they can not return my money because they have no way to contact the Wendover staff. To this I say BS. If I owed the Wendover office money I'm quite sure they would have a way of contacting me.

I paid 25,000 dollars for the smallest teeth ever made. I just assumed they would be a nice size, but no they were not. One of them is chipped already, please don't get your teeth capped there. They had too many people giving prices. When I spoke about the problem I was told it would be very expensive to have them recapped if there is such a thing. My suggestion do not go there. The only good thing I know is they were friendly but I would rather have unfriendly if it got me larger teeth. I will probably have to replace them in a few years. DO NOT GO THERE!

When I arrived for my apt. I provided them with a document showing exactly what my insurance covered. X rays and cleaning. After an hour examination, I was told I needed deep cleaning. Cost $700.00. I told them I wanted the general cleaning that was included in my insurance and they refused to do it!! The dentist said she could "lose her license" by giving me less than I needed! I left and have nothing to show for it. To make matters worse, I received a bill for $118.00 for the exam/x-ray that was over and above what my insurance covered. They should be put out of business and no insurance company should have them as a provider. Unethical.. And anyone who works for them should be ashamed.

Very unhappy with this place. The dentist I had from day one up and quit. They didn’t tell me. They tried to cover it up and stick me with this other dentist I did not like. I not only got ripped off I didn’t get my other dentures. Still have the temporary ones. My advice don’t go there.

On July 2, 2019 I went to Dental Works in York, SC for a root canal. It is now November 12, 2019 and my crown still did not fit that they have me. I had to go to another dentist and get it finished. They took my money and still no crown. The new dentist I have said they did not file the tooth of smooth and that the crown never would have fit right. They have my money and I still have to pay another dentist $875.00 to get me a crown. They offered me a new dentist to see and I said no way was I ever coming back there. Everybody need to know to stay away from this place.

I went to DentalWorks for a routine cleaning. They said I needed a deep periodontal cleaning. They gave me a quote. I had an out pocket co pay which I paid. After treatment I got a bill. I called and asked why I was getting a bill and we discussed everything. I got some lame excuse about insurance and billing so I paid them and said, "Take me out of your system. I will not be returning for anything." Here we are 6 months later I have bill for the exact same amount that I paid six months prior and I have not visited their establishment. This place does not have it together. If you visit I would get a statement of treatment before beginning any service. They are very dishonest.

I feel she was rude and attempted to refer me to a dental school for services, she was more concerned about insurance than me as a patient! I have had other unprofessional experiences at the Royal Oak location as well. Be careful and always check your billing statements as well. The only reason I was going to this location is because of my dental hygienist...she always appeared very genuine & professional! It's sad but true!

Run for your life. The dentist who worked on me was totally unprofessional and incompetent. She came in filled to greet you until she was working on your mouth. She spoke to you from the back of your head. While attempting to complete a root canal, she was overwhelmed; stopped the procedure and sent me to a specialist and had me return 4 hours later for a simple filling. The statements increased overtime although there was no additional services rendered. I am looking to receive the exact billing over the two year period to verify the exact amount of overcharge.

This dental office, one of many in the DentalWorks franchise, does business in a dishonest fashion and should not be trusted. They gave me a treatment estimate of $600. When all the work is done I find out from my insurer that specific treatments were not covered. I have no doubt they knew this and chose not to tell me. So instead of a $600 bill which I paid in advance of the treatment, I am stuck with an additional $1000 payment. Of course, I could have called the insurance myself. Lesson learned. However, until I met these guys, I trusted dentists. I believed when they gave a treatment estimate they knew, at a very minimum, what services were covered. I know they knew and chose to let me go forward so they could fall back on the small print, "it was just an estimate". Stay away from this business and others in the franchise.

So 2 weeks ago I request my records a person by the name Deb, email me X-rays. I called her numerous times and she lied and said she would forward them, when I asked for her name and title she hung up. This is unacceptable behavior. And if this is the face that we see at the front desk of Dental works I will not use my insurance or pay money to a company whose staff has shown a lack of respect. She has been unprofessional to the point that she told the claims rep she was tired of me calling. This Debbie lady is way out of line at this office and she needs to be replaced. Or DentalWorks will lose many customers.

Worse business ever. 1st experience, DentalWorks didn't even give me my teeth. They were so misfitting. Instead they fitted for a second pair. The technician was horrible, trying to push & shove, yet they hurt causing excruciating pain. Tech said, "you have to get used to them". Wrong, I have been wearing dentures for 10 years, NEVER hurt like this. Now to make a 3rd set, they tried to get me to sign a paper that I would pay for this set. WHAT....I already paid $2,750 & never got a quality set yet, therefore I refused. They made a 3rd set, wrong teeth than the ones I have chosen & the gums are huge. I am sooo disappointed, had to go to my daughter's wedding & graduate college with NO teeth. 3 years later, still no teeth & they are supposed to be insured for 10 years. Go to Aspen Dental. I am going to picket them sitting on their sidewalk every chance I get.

Avoid DentalWorks (Durham, NC) like the plague. Most horrible dental experience I've ever had. I should have known something was wrong when I asked Dr. Z how long he'd been in practice and he wouldn't answer me. Every tooth he worked on developed severe infection and had to be pulled after it was crowned. His staff was either untrained or inexperienced and actually sent me out the door with a cotton roll still in my mouth, which I couldn't feel because he overused the anesthetic and half my face was paralyzed for hours.

I've been going to DentalWorks for at least 10 years, maybe more. However this was my first (and only) time at the Kannapolis, NC location. I had just moved and it was closer than driving to the location I had moved from. I went in for a simple cleaning Feb 2018 which was pretty routine. I wasn't until a couple months later when I received a bill in the mail saying I owed just under $300. So I immediately called my insurance company for details. I have Tricare so sometimes there are issues depending on where the claim was sent. As expected my insurance company told me DentalWorks sent it to the Active duty side (a different insurance company) and that they needed to resubmit it to the reserve side (my insurance company). So I was being billed as someone who walked in with no coverage at all. Simple enough to fix. I've had this happen a lot.

This is the worst dental office I’ve ever been too. I’ve been coming to them for over 2 years and felt forced into staying with the treatment plan because of my Ortho care. They’ve changed my doctor with no warning or notice to me at all. Never called to inform me that another doctor would take over my Treatment. They’ve canceled multiple appointments and lied and said it was the doctor who needed to reschedule, but in reality they let her go. I’ve had two Orthodontist since I’ve started treatment, and if you know Ortho you know doctors do not like to work on another doctor's work. It was HELL. I had the worst experience at this office.

Rushed work, no follow through, shabby work, and money is the issue. Dr ** will tell you a price and after it’s done, watch out because you’ll get a bill twice or three times what you were originally quoted. I asked for a complete list of services twice and received nothing. Work is hurried, rushed. No follow through. Once I confronted them about the disparity in what I was quoted and what I was actually billed and they basically turned a deaf ear. Never again.

I first went to DentalWorks about a year ago. My first experience went fine but then when I went again for my next cleaning most of the staff had changed and the new hygienist was in such a hurry because the dentist happened to be available at the time that she hardly did a good job. The dentist had also changed and though he was friendly enough I was having a hard time believing all the problems I supposedly had now. So I went on to schedule a frenectomy as they suggested. They proceeded to cancel my appointment 3 TIMES. I was extremely frustrated as all of the cancellations occurred the day of or the day before. I had to make arrangements at work and they kept changing it which I found to be very disrespectful of my time.

So my daughter needed a root canal and a crown which she got at DentalWorks 82nd St In Castleton Indianapolis, IN. The root canal went as good as a root canal could go but she did have some difficulty with the temporary crown. It came off three times and had to be put back on. The permanent crown never showed up on time and her appointment had to be rescheduled twice. Finally the crown was on. Fast forward 6 months we moved her to Colorado. The very first weekend she was there boom toothache. Of course it was the same tooth the root canal and crown were on. She went to an emergency 24 hour dentist who determined she needed another root canal in the same tooth. He sent her to a specialist. Over the weekend while waiting on her appointment the crown literally blew or popped off her tooth. I was told this was due to the gas building up from the infection.

DentalWorks Greenfield billing is terrible! I have been going back and forth with them for the past year (almost 2 years now) with still no resolve. My husband had services in July 2017 at which time he paid in full with our credit card. DentalWorks also billed our insurance company, who also paid for the services in full. That would entitle us to a refund seeing as both us and our insurance company paid the full charges for the services.