DentalWorks Reviews

Pleasant Hills Location. While the hygienist and doctors are fabulous here the office manager is rude, condescending and extremely unprofessional. She is the complete opposite of the dental hygienist and doctors at this practice and drags down the entire practice. If the front end staff were as good as the rest I'd give it 5 stars, but due to her incompetence I give the office a 1.

This was my first pair and my last pair of Dentures from DentalWorks I will say that partial fit really well but the upper plate it is terrible. I have had terrible teeth that have just come loose a lot of times. I go to get try to get appointment. Can't get an appointment. Have paid other dentist to have the teeth fixed $130 at a time even when I get in with one of the other practices that they are part off. They still charge me. Wouldn't recommend them! Staff was great treated with very much respect.

The first problem with the Dental Works on Wendover in Greensboro, NC was that they did not bill my insurance correctly. When I complained they said they had to wait until all insurance that had been billed was paid and then they would refund me their overcharges. The Wendover office closed because of the pandemic and the Dental Works that is open says they have no way to contact the staff of the Wendover office. In the meantime Dental Works has my money and are telling me how sorry they are that they can not return my money because they have no way to contact the Wendover staff. To this I say BS. If I owed the Wendover office money I'm quite sure they would have a way of contacting me.

I paid 25,000 dollars for the smallest teeth ever made. I just assumed they would be a nice size, but no they were not. One of them is chipped already, please don't get your teeth capped there. They had too many people giving prices. When I spoke about the problem I was told it would be very expensive to have them recapped if there is such a thing. My suggestion do not go there. The only good thing I know is they were friendly but I would rather have unfriendly if it got me larger teeth. I will probably have to replace them in a few years. DO NOT GO THERE!

When I arrived for my apt. I provided them with a document showing exactly what my insurance covered. X rays and cleaning. After an hour examination, I was told I needed deep cleaning. Cost $700.00. I told them I wanted the general cleaning that was included in my insurance and they refused to do it!! The dentist said she could "lose her license" by giving me less than I needed! I left and have nothing to show for it. To make matters worse, I received a bill for $118.00 for the exam/x-ray that was over and above what my insurance covered. They should be put out of business and no insurance company should have them as a provider. Unethical.. And anyone who works for them should be ashamed.

Very unhappy with this place. The dentist I had from day one up and quit. They didn’t tell me. They tried to cover it up and stick me with this other dentist I did not like. I not only got ripped off I didn’t get my other dentures. Still have the temporary ones. My advice don’t go there.

On July 2, 2019 I went to Dental Works in York, SC for a root canal. It is now November 12, 2019 and my crown still did not fit that they have me. I had to go to another dentist and get it finished. They took my money and still no crown. The new dentist I have said they did not file the tooth of smooth and that the crown never would have fit right. They have my money and I still have to pay another dentist $875.00 to get me a crown. They offered me a new dentist to see and I said no way was I ever coming back there. Everybody need to know to stay away from this place.

I went to DentalWorks for a routine cleaning. They said I needed a deep periodontal cleaning. They gave me a quote. I had an out pocket co pay which I paid. After treatment I got a bill. I called and asked why I was getting a bill and we discussed everything. I got some lame excuse about insurance and billing so I paid them and said, "Take me out of your system. I will not be returning for anything." Here we are 6 months later I have bill for the exact same amount that I paid six months prior and I have not visited their establishment. This place does not have it together. If you visit I would get a statement of treatment before beginning any service. They are very dishonest.

I feel she was rude and attempted to refer me to a dental school for services, she was more concerned about insurance than me as a patient! I have had other unprofessional experiences at the Royal Oak location as well. Be careful and always check your billing statements as well. The only reason I was going to this location is because of my dental hygienist...she always appeared very genuine & professional! It's sad but true!

Run for your life. The dentist who worked on me was totally unprofessional and incompetent. She came in filled to greet you until she was working on your mouth. She spoke to you from the back of your head. While attempting to complete a root canal, she was overwhelmed; stopped the procedure and sent me to a specialist and had me return 4 hours later for a simple filling. The statements increased overtime although there was no additional services rendered. I am looking to receive the exact billing over the two year period to verify the exact amount of overcharge.

This dental office, one of many in the DentalWorks franchise, does business in a dishonest fashion and should not be trusted. They gave me a treatment estimate of $600. When all the work is done I find out from my insurer that specific treatments were not covered. I have no doubt they knew this and chose not to tell me. So instead of a $600 bill which I paid in advance of the treatment, I am stuck with an additional $1000 payment. Of course, I could have called the insurance myself. Lesson learned. However, until I met these guys, I trusted dentists. I believed when they gave a treatment estimate they knew, at a very minimum, what services were covered. I know they knew and chose to let me go forward so they could fall back on the small print, "it was just an estimate". Stay away from this business and others in the franchise.

So 2 weeks ago I request my records a person by the name Deb, email me X-rays. I called her numerous times and she lied and said she would forward them, when I asked for her name and title she hung up. This is unacceptable behavior. And if this is the face that we see at the front desk of Dental works I will not use my insurance or pay money to a company whose staff has shown a lack of respect. She has been unprofessional to the point that she told the claims rep she was tired of me calling. This Debbie lady is way out of line at this office and she needs to be replaced. Or DentalWorks will lose many customers.

Worse business ever. 1st experience, DentalWorks didn't even give me my teeth. They were so misfitting. Instead they fitted for a second pair. The technician was horrible, trying to push & shove, yet they hurt causing excruciating pain. Tech said, "you have to get used to them". Wrong, I have been wearing dentures for 10 years, NEVER hurt like this. Now to make a 3rd set, they tried to get me to sign a paper that I would pay for this set. WHAT....I already paid $2,750 & never got a quality set yet, therefore I refused. They made a 3rd set, wrong teeth than the ones I have chosen & the gums are huge. I am sooo disappointed, had to go to my daughter's wedding & graduate college with NO teeth. 3 years later, still no teeth & they are supposed to be insured for 10 years. Go to Aspen Dental. I am going to picket them sitting on their sidewalk every chance I get.

Avoid DentalWorks (Durham, NC) like the plague. Most horrible dental experience I've ever had. I should have known something was wrong when I asked Dr. Z how long he'd been in practice and he wouldn't answer me. Every tooth he worked on developed severe infection and had to be pulled after it was crowned. His staff was either untrained or inexperienced and actually sent me out the door with a cotton roll still in my mouth, which I couldn't feel because he overused the anesthetic and half my face was paralyzed for hours.

I've been going to DentalWorks for at least 10 years, maybe more. However this was my first (and only) time at the Kannapolis, NC location. I had just moved and it was closer than driving to the location I had moved from. I went in for a simple cleaning Feb 2018 which was pretty routine. I wasn't until a couple months later when I received a bill in the mail saying I owed just under $300. So I immediately called my insurance company for details. I have Tricare so sometimes there are issues depending on where the claim was sent. As expected my insurance company told me DentalWorks sent it to the Active duty side (a different insurance company) and that they needed to resubmit it to the reserve side (my insurance company). So I was being billed as someone who walked in with no coverage at all. Simple enough to fix. I've had this happen a lot.

This is the worst dental office I’ve ever been too. I’ve been coming to them for over 2 years and felt forced into staying with the treatment plan because of my Ortho care. They’ve changed my doctor with no warning or notice to me at all. Never called to inform me that another doctor would take over my Treatment. They’ve canceled multiple appointments and lied and said it was the doctor who needed to reschedule, but in reality they let her go. I’ve had two Orthodontist since I’ve started treatment, and if you know Ortho you know doctors do not like to work on another doctor's work. It was HELL. I had the worst experience at this office.

Rushed work, no follow through, shabby work, and money is the issue. Dr ** will tell you a price and after it’s done, watch out because you’ll get a bill twice or three times what you were originally quoted. I asked for a complete list of services twice and received nothing. Work is hurried, rushed. No follow through. Once I confronted them about the disparity in what I was quoted and what I was actually billed and they basically turned a deaf ear. Never again.

I first went to DentalWorks about a year ago. My first experience went fine but then when I went again for my next cleaning most of the staff had changed and the new hygienist was in such a hurry because the dentist happened to be available at the time that she hardly did a good job. The dentist had also changed and though he was friendly enough I was having a hard time believing all the problems I supposedly had now. So I went on to schedule a frenectomy as they suggested. They proceeded to cancel my appointment 3 TIMES. I was extremely frustrated as all of the cancellations occurred the day of or the day before. I had to make arrangements at work and they kept changing it which I found to be very disrespectful of my time.

So my daughter needed a root canal and a crown which she got at DentalWorks 82nd St In Castleton Indianapolis, IN. The root canal went as good as a root canal could go but she did have some difficulty with the temporary crown. It came off three times and had to be put back on. The permanent crown never showed up on time and her appointment had to be rescheduled twice. Finally the crown was on. Fast forward 6 months we moved her to Colorado. The very first weekend she was there boom toothache. Of course it was the same tooth the root canal and crown were on. She went to an emergency 24 hour dentist who determined she needed another root canal in the same tooth. He sent her to a specialist. Over the weekend while waiting on her appointment the crown literally blew or popped off her tooth. I was told this was due to the gas building up from the infection.

DentalWorks Greenfield billing is terrible! I have been going back and forth with them for the past year (almost 2 years now) with still no resolve. My husband had services in July 2017 at which time he paid in full with our credit card. DentalWorks also billed our insurance company, who also paid for the services in full. That would entitle us to a refund seeing as both us and our insurance company paid the full charges for the services.

I have gone to DentalWorks in Brookfield, WI for a number of years. I had a dental hygienist that did a good job. She would ask if I wanted to pay for cancer screening and try to get me to buy expensive mouthwash but when I said I was not interested she would drop it. She quit and the new hygienist I had to start seeing, Kelly, started finding problems that were never there before. Trying to convince me that I had serious gum issues and even that the bone was breaking down in my teeth causing serious periodontal issues. I have always gone the to dentist and considered my mouth pretty healthy. According to her probing depths and bone loss she said I needed oral surgery laser treatment. Then she didn't even clean my teeth and that is why I had come in. I would expect that if I had serious issues cleaning my teeth would be even more important. She told me it wouldn't help.

Horrible place...Dental Works in Crystal Lake - First of all let me say, my son went there for a wisdom tooth to be pulled, and the back of the house was great, but the front of the house was absolutely horrible. First of all I had some guy from the front of the house call me before the appt, over and over again (once he even called and hung it up and recalled again) and said "can you fax or email over the referral", and I told him "I will bring it in when I come in" and he proceeds to tell me "No, we need it before, because everyone always forgets to bring it". He was very obnoxious about it, so then we go in and I'm sitting in the waiting room for my son in the back, and one of the ladies that works the front, says really loud, as I heard everything, after getting off the phone with a customer, obviously in pain asking for a heavier painkiller..."OMG, THAT GUY HAS A MAJOR PROBLEM WHEN HE HAS ASKED FOR A NARCOTIC," by name...

I wanted a general cleaning. After the measuring and exam, the front office came to me sitting in the chair and presented me a proposal charging me $1,700+ for deep laser and root cleaning. I told them I did not want to do that, and only wanted a general cleaning. I am 85 and did not need this extensive treatment. They refused to do what I, the customer, wanted. So, I got up and walked out of the office. The only thing these corporate dental offices want is your money. To me, this borders on a scam. Fortunately, I am intelligent enough to recognize this for what it was. I imagine they do take advantage of the poor, and the dental insurance companies. If there was a no star listing, this would have gotten that. I went to another dentist and got what I wanted for $179.

They tried to say I didn't have insurance and billed me for an additional $1000 after I already paid $1500. Called my insurance and they gave me the date their check cleared, check number and amount of $1000! Rip off.

I went to the Arlington Heights office located at 708 E, Rand Road #26, Arlington Heights, IL on January 30, 2017 to have upper and lower dentures made. After having the wax molds redone twice, I was told I would just have to go with what they had even, though they weren't right. As expected, during the fitting, the dentures needed adjustments, but after the adjustments, they still did not fit. The upper denture base was too deep and the lower denture base was not deep enough. To rectify the improper bite, Dr. ** ground down the teeth on the lower denture, making them too short. Grinding the lower denture teeth also left a sharp ridge all along the length of the lower front teeth. The doctor's advise was to have implant supported dentures made instead.

This company charged me an upfront payment of 4k, based on their treatment plan, for a course of services they never completed. Then during my treatment process, the local dental owners divested in this HICKORY NC location, and left the patients on the hook with NO SERVICES and NO MONEY and NO PROOF of their accounting. The have fraudulent and deceptive billing and accounting practices, they balance bill patients for their contracted negotiated insurance write-offs, which legally, they are responsible for adjusting and not charging the patient; They have excessive staff turn-over, and total incompetent office staff whom will NOT return calls, provide any corporate contact information, or assist with patient account resolve. The dental work is suspect and faulty. Procedures performed by them within 60 days failed, causing additional dental damage.

I paid $2329 when the procedure was done (what they told me the price would be after insurance). Dental works submitted the wrong codes for my dental plan and within a few weeks the claim was rejected. 10 months later, I received a bill from dental works for an additional $1096 to cover what they claimed insurance would not pay. Even after numerous calls/visits showing the office manager documentation that the wrong codes had been submitted and I should not have to pay for their incompetency, Dental Works turned this bill over to a collection agency.

I had the worst experience at the Parma location. The dentist Dr. ** was the worst! He hurt me like no other dentist! They constantly canceled my appointments and when I finally got in to get the bridge that I was supposed to get it did not fit, so he had to do more drilling on my teeth. Was not gentle at all with the ** injections and was in too much of a hurry to get me in and out of the chair. They put a rush on the next bridge they ordered and I was called the day before I was to come in and was told it will not be there. The corporate office that does the billing have no idea what they are doing and I was charged three different balances. Confronting the person in the office was no help at all! She had no idea what she was doing, couldn't answer my questions or get me to someone that could! I have a large credit with the company and it seems they don't want to give me my money back. The entire experience totally sucked! Don't go there!!!

In reading some of the good reviews, I honestly just cannot believe my eyes. I went to DentalWorks for an emergency situation. I couldn't believe how incompetent those people were. The professionalism wasn't there, I didn't feel comfortable, but I had no choice. Employees bringing in fast food, sitting at the front desk eating it, patients sitting at the open stations hearing everything everyone was saying, the place looked very dirty, like no one ever cleaned the floors before. I just HAD my teeth cleaned & x-ray'd 3 months ago & they didn't seem to care. They went ahead & said it was necessary (what for, I have no clue, it had nothing to do with why I was there). All they look for, is to make money & find things on people to charge them for. Everyone was in such a hurry, not enough time for the patient. I would never recommend this place nor ever go there again.

BAIT AND SWITCH DENTIST: I have awarded one star because ConsumerAffairs requires some sort of rating and does not have the option of awarding negative stars. I went to Dentalworks Novi because I was told that they accepted my insurance and that teeth cleaning and x rays would be covered in full. I waited over a half-hour past my scheduled appointment time. The hygienist then spent another 90 minutes taking x rays and measuring my gums, which have always been healthy with NO signs of periodontal disease. (As an aside, I had x rays taken less than a year ago, but the hygienist assured me that was necessary to take them again and that they would be covered by insurance). I then waited another 30 minutes for the dentist to examine my teeth to determine "what type of cleaning I needed." The dentist proceeded to tell me that I had "active periodontal disease" which would require a "deep cleaning."