FedEx Reviews

Was expecting arrival of Mobility Scooter purchased off of Ebay. The item never got to my home on the delivery date. When I checked on the tracking number it said it was delivered. Well I was home all day and no package not even a FedEx truck on my street. After all that sent all the proper paperwork about my complaint was told they were going to investigate and would take 5 to 7 days to make a decision. Three days later I received a letter saying the bad news was I would not get any compensation and the case was closed. The driver said he had been to my home 2 more times and I wasn't home. All I can say is what he done with my scooter. He should at least come and tell me that to my face cause he is a damn LIAR.

I ordered an iPhone through Apple. Was supposed to receive by 3pm. Status shows that in the delivery vehicle at 7am. Had to stay at home for entire day as it needs sign. It's already past 4 and haven't received it yet. This is second time something happening like this with FedEx. Called the office. Very rude way of talking to customer.

PEOPLE BEWARE! FedEx and the USPS accept no responsibility if they deliver your package to the wrong address. I have had this happen twice now and it is like dealing with dolts. It is their policy to "assume" that you, the consumer, have received the package and they refuse to look into it any further. I have had no problem with UPS and suggest you use them to ship & receive packages whenever possible. UPS has GREAT customer service! I, also, suggest that any time you do not receive a package FedEx and USPS say they delivered, that you file a formal complaint with each entity, call the store from which you purchased your item(s) and suggest the store use UPS instead. Then file a formal charge with your Police Department--even if the officers have a dismissive tone. Thievery is thievery... Even if a package is incompetently misdelivered.

I requested delivery notifications. When notified package had been delivered (I was home all day) I checked outside and no delivery. I called FedEx and they indicated they would call me back in 2 hours after investigating. I had them repeat my number to make sure it was correct... It was not. 2 days later I'm still waiting a call back. It was delivered to a family on a different street with a different city for a mailing address. Thank goodness for honest people! That family looked me up and contacted me. I got my package with no help from FedEx. I will let FedEx know as soon as they call me back. However, I will not hold my breath. I understand humans make mistakes, but not calling me back as promised is unacceptable. Unfortunately this is not the first time I've had problems with FedEx. UPS is much better!

I've used FedEx for personal and business shipping, for many years. They are efficient, careful with parcels and work on Saturday. The others are less careful, don't get deliveries when you expect them and I've received damaged, and water logged goods from UPS, also USPS. That's why I always use FedEx whenever possible. I have found FedEx to be less expensive and very cooperative with special requests.

When living in IL I was preparing to make a move and decided to take my packages elsewhere in search for low prices and better customer service. I found FedEx and was told that by using a FedEx account I could save time and money. Every time I went in, I would give them my account number and it would be quick and easy to just drop off my packages and pay with my account. I have successfully moved with all my packages, with many packages late but nothing concerning. It was a week and a half later when I went to check my online banking when I realized that a fraudulent purchase was made to my account a day earlier. This purchase was made in TN by FedEx for the amount of almost $150. Not only have I never been to TN, stopped using FedEx, and I am the only one who posses my FedEx account information.

I ordered a computer six days ago, and all that time it said it would arrive here today. Now, it says it hasn't even started being shipped. When I ordered my computer, it also said it would arrive in 3-5 business days (Thanksgiving was this week).

My experience was bad also aggravating with FedEx. I hope that I never have to something shipped by them ever in my life. They are lying to you. They say it's on the truck to your location but don't arrive. One whole day wasted waiting for them. They have voice recording. I hope they hear their horrendous customer service. I got hang up on 4 times, asked for management. 2 time got no answer. I hope they do go out of business to people that know how to do their job. Never had a problem with UPS. They get their thing done right. FEDEX if you ever read this kill yourself you **.

I was a shipping and receiving specialist for Toys R Us 8375, Wilmington, NC, for 12 years. I received shipments from FedEx on a daily basis, as well as shipped packages out through Fedex. I never had a problem with the service at any time during my tenure at that store. Fedex carriers were quite efficient and courteous. My shipments were always intact, picked up and delivered within the estimated time. It was extremely easy to track shipments which came in from a wide range of sources. I would recommend using Fedex as a carrier if you desire your shipments to be processed and delivered in a timely manner.

Fedex left a door tag at 1:40 on Friday and I called in to see if they could swing by and redeliver the two packages. He promised me the driver would be back there before 8pm to deliver... 5:30ish rolled around and I called back to check, the truck was parked for the day. I asked why I was lied to and the resolution person apologized & told me Saturday they would deliver after 1:30 pm, my daughter was home a little after 1 pm, tag on door with no time or date.

You know, guarantees fail sometimes. I accept that. But when a delivery is expected by 10:15 am guaranteed, and we call them flustered at 11am because we must board the train with this check on hand, the agent really should not have said "well there's nothing I can do, it's beyond my control." This has marked my typical experience with FedEx, where employees take it personally any allegation of negligence on the part of FedEx.

Very dependable and trustworthy. When something must be shipped somewhere and has to get there on time and undamaged, I use FedEx.

If I could I would give FedEx no stars. I had made a purchase through a company and tried to cancel the order but the company sent the items anyways. I called FedEx to refuse delivery and since the item came in two shipments only one got refused and the other one was delivered. I had to call FedEx half a dozen times to come pickup the second item. The second item I called and scheduled for a pickup they kept trying to redeliver to me and I had to call FedEx again and tell them "no I refuse delivery" and while speaking to someone from customer service I got hung up on. I had to keep calling them to refuse delivery and they kept messing up. Well I might have to physically go down to the FedEx store to return the items.

When I shop online my packages arrive within 2 to 3 days and never damaged. I do a lot of shopping in Ireland and Scotland and I have no problem with FedEx. Packages arrive undamaged and within 3-5 days.

This summer, around July 2016, I ordered a tablecloth online. Went with economy shipping so it was shipped FedEx speed post (?!). FedEx lost that package. Never received it. Now, currently it's November. I'm ordering some things from the same company, specifically requesting 2ND day air which I paid for and FedEx shows shipping will be with this ridiculous speed post & I won't get the items 'til after the holidays. FedEx says the error is with the merchant but merchant says it's with FedEx which I'm sure it is! Very ticked off! I'd recommend using UPS or USPS INSTEAD! TERRIBLE, TERRIBLE SERVICE!!!

Delivery was to take place Monday. Nothing happened. Stayed home that day because the package needed a signature. At about 8:00 PM, I saw on the updated status that 'customer was not at home or business was closed'. I was here the entire time!! Delivery was rescheduled for the next day. SAME THING AGAIN. I called and finally someone said they would deliver Wednesday by noon. It's now 2:30 PM and I have to leave for vacation, then a work trip. I will not be home for two weeks and I had to put a FedEx hold on my deliveries for two weeks! I will avoid FedEx as much as I can. Awful service!

When FedEx and UPS delivers to a given address why not FedEx ground they just left the door tag when I am still inside the building. When reached customer care they don't know anything, can't say the FedEx location the package started, there is no way to contact the location. The only available option was to pick up after holidays or cancel your order through the company that placed order. What in a hell the customer support is for? Customers choose ship to home because it's convenient for big orders and heavy shipments. The Worst service ever. If there is a way to give them 0 stars they deserve it.

FedEx delivered a package to my address, not my package and not the address on the package. When notified through their website that they delivered tracking number ** to my address and not to the address on the shipping label, Jeannine ** of FedEx Customer Service replied "Our records show that FedEx have (yes she really wrote have) delivered to the address specified for by your sender as shown in the shipping label. At this point, the shipper needs to make arrangements in retrieving the package from where it was delivered and re-route it to the correct address." I will be tossing the package in the trash. If you are a shipper and want to get paid for the products you ship, why in heaven's name would you choose to ship with these dolts?

I scheduled a pickup and was told 8am-8pm. Now it is 8:30pm and the truck is still not here. I called FedEx 4 times and they kept saying it is still scheduled for pick up. No one seemed to know what is going on. Terrible service. All they said was the driver might have run into some delays! They have TWELVE hours to pick up the package!

Packed and shipped a baby bearded dragon from Seattle to Milwaukee. There were two mess-ups on this shipment: 1.) Dragon was shipped ground rather than priority overnight. Apparently was missorted in Memphis. 2.) Dragon was packed into a shipping container and was never found when it was supposed to have arrived at the Milwaukee sorting facility.

On Nov. 07, 2016 ordered a 60" tv from WalMart.com. Was shipped standard with FedEx. Received tracking # OK and commenced tracking. My tv made it from CA to N. Salt Lake, Utah where after 2 days was scanned as departed from N. Salt Lake, Utah. That's the LAST time anyone, anywhere, knew where my tv was. FedEx customer service absolutely sucked at what they are supposed to do. Nobody could find my tv. This is a ** 60" television! The box is almost as big as some FedEx vans for cryin' out loud. Anyway, had a replacement sent from WalMart and made sure it would be sent U.P.S not this FedEx crap. If they can lose a 60" tv then imagine where the small stuff you send will end up. Think twice about the competency of FedEx before you waste your money and more importantly your time.

I ordered a bicycle wheel from ebay. I payed $125 with free shipping. The shipper seller shipped item via Fedex with a tracking number. Due to some mix up by the sender, the package had 2 tracking numbers. The first was never sent so that was a bad tracking number. The other tracking number showed its full tracking details from sender to me. According to the tracking details, the package was delivered on Sep 2, 2016 pm with "Left at front door. Signature service not requested". I was not in for most of the day so when I did not see the package at the front door, I reviewed my security cameras. There was no fedex truck delivering a package to my front door anytime during the whole day.

70 lb package not delivered to my front door as stated!! I'm 98 lbs, barely 5 feet and expected driver to drop this off at my front door. Instead, he shoved it off his dolly and left it downstairs in a public walk through area of the property, visible to street pedestrians and vehicular traffic!!! I can't manage it as it is about 4' tall aside from the weight and bulky. I'm really pissed about this!!

I left a note on my door for my package to be delivered to the business next door. When I pulled in my driveway last night at 6:00 pm, it was sitting between my driveway and house! I have pictures of my note on my door, where my package was left and the notification from FedEx saying they left it on my porch. The drives didn't see any cars at home, so they didn't even care to go to the front door! Cause if they had... they would have seen my note!! This was a Christmas gift! I live in Blytheville, AR... ANYONE could have taken it!!! I am VERY MUCH UPSET on how FedEx handled my package and does not care!!!

Horrible, horrible, horrible service. If I could give no stars at all, I would. Ordered a piece of furniture. The company I used ships through FedEx. Furniture should never be shipped via FedEx. Had to hire someone to get item from curb to house. FedEx only delivers to the curb. FedEx does not deliver on Saturdays where getting help was easier when those who I could get to help were not working. Customer service was rude and had "that's your problem not ours" attitude. Told company I ordered from to find another company to use for shipping.

Whoever delivered my package from FedEx didn't even bother knocking or ringing the doorbell. My dad and I were home when I received an email saying my package was delivered. I investigated and found the package on my front porch. When I checked what time it stated in the email that it had been delivered it stated it had been 12:48 pm and it had been 1:20 pm at the time. I was upset by this because they didn't bother knocking or anything to let us know that either someone was there or a package was delivered.

We were scheduled for a delivery of 500 lbs of building materials. We asked that we be given a call 30 minutes ahead of delivery so we could have plenty of help there to unload. Delivery person did not call ahead. When I asked him why, he said he wasn't told to and he would call his supervisor to find out why he was not told to call ahead. I was home and my husband was on his way. The delivery guy told me he had another delivery 4 minutes away and would return in about 20 minutes and should get back the same time my husband arrived.

Well on veteran's day they were to deliver a package which they said had no apartment number so I call and they tell me it will come Saturday and I cancel my holiday plans to get my package. They don't run at my office Saturday but I call Saturday and get told to hang on. I will receive a call within 2 hours. Guess what? No call. Then I get an email that it's coming Monday. BOGUS. You guessed it.

My package was supposed to arrive yesterday. When it did not arrive I checked tracking and saw the following; 8:36 pm Delivery exception ROSEVILLE, CA. Recipient location security delay. Delivery will be reattempted. 8:36 pm Delivery exception ROSEVILLE, CA. No attempt made, delivery scheduled for next business day. 8:36 pm Delivery exception ROSEVILLE, CA. Local weather delay - Delivery not attempted.

Entering the freeway at the Lehi Utah on ramp. FedEx truck driver would not let me merge into traffic. I ended up off the road. I flashed lights at him and honked to let him know I was there. After I got in front of him he got right on my tail and turned on his bright lights. I did give him a brake check and he finally backed off. Why do truck drivers think they own the road. Truck trailer #**. Plate was a Montana **. I wish I could add the pictures my wife took of the truck.

Horrible! FedEx has the most inconsistent and laziest drivers/couriers in life. How do you just decide not to deliver a package and not even attempt to buzz or ring a bell? Nor was a note even left behind to say that you attempted. Which is a clear indication that your driver is a lazy **! I was up since 7am waiting for a package that they decided not to even attempt to deliver. When I contacted customer service all they did was apologize and ask if I could pick up the package that they admitted to not delivering! WHAT IN THE HELL?? People pay extra money for this horrible service. I highly recommend using someone else especially for deadline reasons. You and I both need a company/service that we can trust. Stay clear of this one.

Why use FedEx when it just winds up in the US Mail anyway! Had an online purchase shipped via FedEx. It arrived at the New Berlin, WI SmartPost yesterday. This is quite literally 8 minutes from my house, but due to the "genius" of the people in charge at FedEx, I'm getting my package on TUESDAY! When I called and asked if there was a way to get it earlier, I was told by the FedEx employee that the package is on a truck to go to the Milwaukee Post Office. From there it would be sent to the Waukesha Post Office. Then it should come in the normal mail by Tuesday. Let me think about how non-functional and stupid that is!

Ordered a gift from Walmart. I paid extra to use FedEx and the delivery was never made. I went to view the FedEx site and the Walmart site and both said the delivery was made. When I contact Walmart they said FedEx delivered and I have to file a police report and fraud against my cc #. Really! Come to find out my package didn't come from Walmart (where I ordered it from). It came from a third party vendor "Ingram Micro". I won't purchase online from Walmart. I will stick to Amazon and I won't use FedEx for deliveries.

This is the worst. I won't ever order something through Fedex even if I will die. I requested something through Fedex and I asked them to call me before the delivery. Is it hard? I am living alone and I need them to call me before delivery. I don't think it is a big deal? But they are saying "no we can't." Sometimes, they are saying, "we will try but we can't commit." I hate Fedex. At the end, we agreed on time and they told me "we will come at a specific time" and they never showed up. And I am still waiting...

I was told FedEx was a fast and reliable, compared to the USPS international service but I have found out they have no idea from the local level to to the final international delivery. They have no idea what the hell they are doing cause of a lack of communication. So good job to the United States Postal Service, at least they won't lie to you. Receipt so old it's faded.

Tried to sign up for FedEx Delivery Manager to track a shipment. Their system displays 4 PERSONAL INFORMATION questions about me, my location, my relatives, and my address -- two of which were FALSE - totally unrelated to me or anyone I know. Have been at my home for 11 years. I know who lives here -- me. System rejected my sign up and there was no option to dispute it. Contacted Customer Support - totally worthless. 3 non responses and one explanation that did not even attempt to resolve the issue. Just more excuses. Should be investigated for using fraudulent information against consumers - for what? Because I wanted to sign up for a notification system? The fact they are BUYING my personal information bothers me. That they are buying FAKE, FALSE information and using that fake information to deny me services is worse.

I will give a 5-star salute to FedEx... Your drivers take the time to deliver regardless of where you live... I live in a apartment/complex and understand this is sometimes difficult to deliver the package. I help the driver by being there when the truck pulls up... and I just sign at the door. His truck is secure and so is he. On this day I had important package coming and it was coming by FedEx. The driver was excellent. He had took the time to call me on my cellphone. I am thinking that all drivers have their own routine... But this young man took the time to call. His name is Curtis and he was very surprised when I told him that this was the first time I got a call. Just wanted to give him thanks for going the extra mile. And thank you FedEx... I can relax when FedEx is bringing my package.

I ordered a package for my brother's birthday two weeks ago from out of the country. There was a delay but it was shipped on the Tuesday before his birthday (on Saturday). I had my choice of shipping services and stupidly decided to try FedEx. Well, I paid extra for the package and had them send it via express so I could have it as soon as possible. I received a scheduled delivery time of Friday, 11/4. I was at work late on Friday but had someone home to answer the door when my package was supposed to arrive. It never did. I wake up Saturday morning, only to see that my package has been rescheduled for Monday, two days after I need it. I called FedEx customer service, had difficulty understanding the accent of the agent on the line, and was told that because it was in transit, I couldn't do anything about it and I had to wait until Monday.

I have been using FedEx for at least 10 years and never had a problem until I decided to compare prices with other Courier companies. After researching prices I found a better deal through a company which I will not mention as this is not the point of my complaint. In my dealings with FedEx my Company (**) had couriered many times docs to the U.S. Long story short, I had canceled FedEx and started using the other Company, the problem was the Company use to send my docs to in the U.S. were fraudulently using my account! Ready for this, FedEx said it was not their problem and I should go after them, even though I canceled my account and they allowed the other company to use my account!! Just wild!!! Their service is deplorable!!

We are a business out of KC that has been very blessed over the past few years and we ship out furniture and decorative items across the US. We left UPS several years back, due to very poor customer service and because they were breaking Ground shipping items at an alarming rate, but yet wouldn't reimburse us or our customers for the packages and contents broken. So... We decided to go with FedEx. We loved their services at first, and were promised all types of gadgets and devices to help our business become more successful with shipping (label makers, scanners, etc). Not only did we never receive anything and still haven't, but in 5 years have never been given an account rep/business rep/ or manager to help us with questions or anything (most other couriers assign you a rep to help you become more successful and get better rates).

I ordered an accent chair on Wayfair.com. To make delivery requests, Wayfair told me to call FedEx. So I did call. I expressed to them that I will not be able to receive a package on Oct 31st. I requested to have my package shipped Nov 1st at 1pm. I called 4 days in a row to confirm that I will be getting my package on the day that I requested. Each sales rep I spoke to assured me. I spoke to numerous sales reps who said they put a note on my shipment to have it delayed to Nov. 1st at 1pm. Needless to say, I get a phone call on Oct 31st from the delivery driver that he is waiting for someone to let him inside so he can bring the package up. Mind you, the address I am having the packaged shipped to is my new address and I will be moving in on Nov 1st.

I knew I was in trouble when the Go FedEx guy told me that my package was in Covington, Los Angeles. He didn't know that the state designation for Louisiana was LA. I have been trying to get a package for a week from them. I waited until noon two days and they didn't deliver until the afternoon. I put the package on hold at the Covington office, went on the third day to pick it up, and it wasn't at the Covington office (45 minutes away) because they were still trying to deliver it to my apartment. Now they won't deliver it to my apartment. They take down my number, say they will call, and then don't. Now I am so confused I don't know how it is going to work. It appears they will send it back to the shipping company and I will be out of luck and have to start all over. The Customer Advocate office is rude and does not help. FedEx is very good on regular packages but does not seem to know how to deliver a signature required package.

I was expecting an auto part from a seller by Saturday end of day. FedEx tried to deliver it a day earlier when we were gone to work. I tried to get them to redeliver or at least let me pick it up. They refuse because they don't open Saturday. Even the post office delivers even on Sunday, so does UPS. I will never ever use them again in my life. This is the worse customer service I have ever experienced. Now I may not have my car fixed for another week. Hate them!

I really can't understand "WHY"!! FedEx Carriers can wait at least 1 to 2 minutes for the customer to be able to go downstairs to received their packages. Just this morning I had call Walmart to inquire about my package, because FedEx supposedly delivered it on 10/26/16 and also give someone my packaged slipped, of course "Lose it". So meantime I call Walmart to be able to get the tracking number so I can arrange my packages to get delivered, because my building "DOOR BELL" wasn't working. Even I know that Walmart has be sending me email stating that I will receive my package on the 10/27/16. I look out my window saw the FedEx truck didn't even give me a minute to run downstairs. As soon I open the door he drove away. "RIDICULOUS"!!

If there were 0 star I will choose that! I usually don't get angry but they really make me MAD! I live in apartment which mailbox is in the building. All the company if packages not fit in the mailbox they will placed them in the desk which is located in front of mailboxes or by the unit door. However, Fedex doesn't leave the packages. They don't even bother themselves to knock the door! My husband stay home for 3 days and I asked him to check the main door of apartment every hour!

A package was scheduled to be delivered to my residence on 10/26/2016 by FedEx. No package showed up and when I checked the website tracking information, it showed my package was delivered. I called the FedEx so called "customer service" number and reached people in Mexico who I could not understand and apparently they could not understand me. After many verbal requests to connect me with a representative in the United States and a long delay, I finally was able to speak with a FedEx call taker in the USA. So far, nothing has been done to resolve the delivery failure. After going through this nightmare with FedEx, I am going to insist that every supplier, and I have many, that I buy from ship my purchases by sources other than FedEx. This is a nightmare that just keeps going on.

I hardly ever use FedEx and my story proves why. I waited at home for a delivery that had to be signed. I designated two days making sure I was home for the entire day as they do not specify time slots. I even attached notes to both doors asking to knock loud and not be shy. Alas! I signed up to FedEx message alerts and received a notification that I was not home when in fact I was right there sitting and waiting like an idiot... with my partner. I might add that this was supposed to be a delivery of wine. And I hope it is still there in one piece. Dear Winc, I highly recommend opting out of FedEx as they are killing your potential customers.

In my business everything is about customer service and if it is not performed to the degree in which to procure future business and to continue with those clients, everyone is affected. If you want your business to do well, then do it and make sure everyone knows the effort it takes to obtain it. I have had nothing but problems with shipments of my boxes abroad. Next time, I am using your competitor and then I will see if maybe I can obtain better customer service. Every time it's a problem with getting my packages somewhere on time.

I ordered a package from China, paid 350$ to FedEx, then I had to help them because they did not know how to clear a package. Then I had to pay for the clearing service, although it is part of the service. Then the package got stuck at the customs, and the customs charges parking space per day. So FedEx charges this amount to me, although I ordered simple common metal machine parts. Then I needed to pay FedEx for the "clearing service etc.." All in all I paid almost 800 dollars for transporting a package of 350$ value.

Received email stating package was delivered at door - I was home. I went out to check and it wasn't there. I walked up and down the street to see if it was delivered to the wrong address - it was not. I then called FedEx immediately and they said they would look into it. 3 days later FedEx said they talked to their driver and he said he delivered it. Customer service then informed me that they were no longer tracking it because it was delivered. I told her that it must have been delivered to the wrong location and she said "case closed". Package was delivered. There is definitely something wrong with a company with so many of the same complaints and I am worried now every time FedEx is listed as my carrier on orders. FedEx should be investigated for theft and negligence.

On 10/19/16 I went to FedEx drop off in Orange TX, called Mailbox and more. Was shipping car payment to Houston that was due on 10/22/16. We have been there few times before with no problems. Always get next day. Well paid for next day and on Friday 10/21/16 payment has not been received and the bank we with does not give extra day. They repo the same day if not gotten payment. Long story short FedEx screwed up and Mailbox plus did too. Cost my wife to lose her car and we have a sick child at home that needs looking after. Now wife is on foot. Please spread word and anyone is more than welcome to call me or wife about the story.

I have been gone most the day. I had to have my dad pick up two of my girls from school because I was running late in Harrison. After I was done with my business, me and my one and a half year old daughter went to get my other two girls and head home. When I pulled up my front door was wide open!!! I told my girls to stay in the car while I went inside to check it out! My oldest daughter (5 years old) was scared that someone was in the house. I walked in and my FedEx express package was inside my house!!!

We had the most lying experience with FedEx today. The worst customer service I've ever witness. They said they came and tried to deliver a package. My grandson was here and he didn't hear no door bell. My came right in notice the note on door so he call to see if they were still in the area since it was his package. He offer to meet the drive and offer other ect. No negotiate with the representative. I call back and it was one lied after another. Even told me the driver coming back at 5:00 and found out later that's closing time. Talk to two different representatives and they both told one lie after another. Finally I call corporate office and file an complaint. Still don't have no package. They have the worst customer service. I told her they represent FedEx. Never want to use them again.

The FedEx delivery person decided to kick my rescue dog for trying to say hi. The Fedex response was to call the police on me because she left the lot line. I have told the delivery person multiple times that she needs to greet everyone. She is also a therapy dog for my PTSD. SICKENING.

I was supposed to receive my package today, but every time I checked on the website it stated my package was still in New York. So when I gave FedEx a call the young lady indicated she would start an investigation because she was not sure why the package was not out for delivery. Several hours later someone else called and said she think they may have lost the package and the center in NY is looking around for it. She said it like it was OK. Forget the fact that I have waited around all day for my package like I didn't have anything else to do. FedEx is ridiculous. I prefer UPS. I have never had a single problem with them.

I have never written a negative review in my life, but I am strongly compelled to do so now. I wish I could even say this was terrible service, but I can't even say that, as I haven't actually received any service at all! This is the third time that FedEx has claimed a delivery attempt, but has not actually done so. On three separate orders, I have received a message from FedEx via the seller that a delivery attempt was made, but never once, on a total of 7 supposed attempts, has a delivery attempt tag been left on my door. On two of those occasions, I was actually home, and no one knocked or rang the doorbell.

I used FedEx to ship a Asus Chromebook back to Asus for repair. I shipped the Chromebook through FedEx at an OfficeMax store in Hoffman Estates, Illinois. They packaged it and transported it. When Asus received it, the body was dented and the screen was smashed in the lower left corner. When I contacted FedEx to file a claim I was told that OfficeMax would have to file the claim because they were the customers. After some trouble I got OfficeMax to file the claim. FedEx approved the claim and mailed a 100.00 check to the OfficeMax corporate office in Boca Raton Florida. Don't forget. I'm in Illinois.

I ship a package overseas to Meknes, Morocco. It arrived at Casablanca airport which is 5 hours drive from Meknes. FedEx did not have a branch in Morocco, instead they contracted a very bad local company. They called the recipient and asked to have her go there and pay for customs and sigh for it. I called FedEx and offered to pay for customs or have the package delivered and the recipient will pay for it, but they refused. I asked to have the package returned and they asked me to create a FedEx account, add my credit card to the account so they can charge me to return it. after a month. They said I need to write a letter to Morocco's customs. I did and wait for another month.

I am writing about my recent experience with a FedEx delivery of medical equipment for my husband who has just undergone a total knee replacement and is in considerable pain. The package (tracking number **) was sent out to me on Tuesday, October 11, for two to three day delivery. Thus, the package was expected by Friday, October 14 at the latest.

The sender mailed a package to me containing a full bottle of my prescription. He said that he had a difficult time with the woman who took his information, but after having to correct her several times in spelling, etc., he was able to confirm the shipping address to be correct. However, between him leaving the store and the package being delivered, the address was completely messed up and not even close to the original correct one. It's been a month now and after speaking to numerous representatives and "managers", we've been told that we have to pay all over again and open up a special FedEx account.

After receiving a door tag stating an "attempted" delivery was made, when the driver must have not even rung my bell, I immediately scheduled for a next day delivery. The next day I waited by the door buzzer continually checking to see if the driver was arriving with my view button. HE NEVER CAME! INSTEAD HE DROVE AROUND WITH MY PACKAGE ON HIS TRUCK ALL DAY AND THEN BROUGHT IT BACK TO THE DEPOT. I tracked my package throughout the day and the page stated that it was on the vehicle for delivery. Then at 6:30 I checked the tracking page again and it stated my package was brought back at 5:40 pm!!!

I made a purchase from a merchant and my package was to arrive to me on 9/28/16. I pulled up the tracking information and the driver had notated my package had been delivered 9/28/16. I looked over my entire property, etc. and no package. Contacted FedEx regarding this issue and they stated the driver would have to re-track his steps to find my package and get it to me. I contacted them again the following week and no information was available, and they don't know where my package is.

I moved to an apartment from a house. Lo and behold FedEx won't deliver to your door. Their response, "We are too busy to deliver to each apartment. We leave them at the leasing office for them to deliver." What? Leasing office doesn't deliver. I pay 2,000/month for rent and I'm now treated as a low life and have to pick up my packages. UPS has an opt out and they deliver to the door. I can't understand, the carrier goes to my door and leaves a note. Why in the hell can't he deliver the package as he is at the door. This is discrimination. I have notified all my vendors of Fedex's position and am posting on every site I can think of. I have advised the leasing office to refuse every shipment addressed to me from FedEx. This is poor service. But there are other choices. Shame on you FedEx.

The FedEx driver didn't want to deliver my package because it weighed 50 pounds. I live on the third floor of an apartment building. The first "delivery attempt", he buzzed my apartment, then went straight back to the truck before I could answer. He left the package on the truck and said I wasn't home. After a bunch of phone calls, I finally reached someone who spoke English. He said my package would be delivered to my apartment door on the third floor the next day. I waited by the window, watching for him the next day so I could buzz him in immediately. I buzzed him in and he left the package right inside the main door and left.

If FedEx driver are supposed to be ninja, they are on a league of their own; but for delivery driver, they are the worst. Every single time I am home expecting a heavy package (a package worth my time waiting on) FedEx drivers would either ninja to my side door and leave a blank note saying nobody was home or just take it to the next level and leave the door tag in my mailbox. So either FedEx drivers think they have ESP-like power and determine if anyone was on from their truck or they are just too lazy to actually make the delivery.

No wonder UPS is highly regarded. They will attempt three times to get you your package before they send it back. Federal Express just trying once and my package was sent back. Shame on you Federal Express and LG. Take my advice never use Federal Express. They're the WORST.

Received a door tag stating what day my package would be delivered so I took the day and worked in my driveway until dark waiting for FedEx. Very important package so I asked two neighbors to text me if they see a FedEx truck so I could meet the driver at the driveway. No FedEx truck ever came through my neighborhood yet the driver listed me as attempt to deliver. With no new door tag it is pretty obvious that no attempt was made however the London hub does not require a door tag with each attempt so how do you hold your drivers accountable? FedEx is only as good as their drivers and not holding them accountable encourages them to lie. In London Ky FedEx drivers can sit alongside the road and sleep and then list customers as attempt to deliver and management will say nothing. From this point I will not deal with any business that uses FedEx to deliver. Management needs to be more involved with customer service.

Used FedEx to send a letter to Thailand and required to get this sent back. No Value in the letter but they told me what to use as I needed it signed the other side and returned. All went fine and then I got the Bill - £170 for the whole process - Royal Mail would have done it for about £25. After complaining to them I was told that I put down 1KG and selected Priority Service. This means nothing to me and I feel like I've been truly ripped off. Not at any stage did they provide a quote or tell me how much this would be and then they just expect you to pay the bill afterwards. Customer Service is so poor - They told me I have to pay and I've told them they can go jump. Rude and only after your money!

The type of customer support I have received from FedEx in Houston, TX have ranged from very pleasant all the way to unbelievably unsatisfactory. To start with the positives: the 5 packages I have sent this past year have all made it to the recipients. Glad to be able to say that, but really, that's about all the positives there are. Oh, and there's that one time the person at the counter was actually smiling and very courteous, which was quite pleasant and a nice surprise. Continuing with the cons: I had issues with 3 of these 5 packages in some step of the shipment process. Let me elaborate...

FedEx need to just go out of business. I paid for a next day shipment and the guy said he delivered the package but never came to the house so I'ma say he stole it. Just because he scan it delivered don't mean he did and the FedEx reps nor managers have no type of customer service experience. Please for your own good please don't use FedEx. They will steal your stuff and the managers don't have no care whatsoever. Your best choice would be UPS. They will never just leave your package.

Absolutely disgusted with FedEx services. Family sent me a gift and I was not home to sign for it. I work and am not home until after 4 PM. I have called and spoken to numerous FedEx customer representatives that assured me that they could deliver from 4 PM on as they deliver up to 8 PM. Today 10/1 after 7 phone calls I'm informed that no they can't deliver after 4 PM. There is no one that can sign for this package. My neighbors are all at work as well. So much for them arranging service at my convenience.

Fedex is probably one of the worst courier out there. Everything they blame on weather even on sunny days outside. Everyone I know had issues with FedEx. Their customer service agent are rude and unprofessional. My clients pays more not to have FedEx as their courier for their goods to be transported. I've read some reviews and I have to say I relate 100% to all of them. Service in third world country are far better what FedEx is provided. My client paid for overnight delivery to Quebec from Ontario. It was supposed to be next day. It wasn't delivered. Then FedEx said they had issues at the terminal.

I have just received the first notification of a FedEx Bill (marked PAST DUE) from FedEx who took care of the shipment into France of a faulty piece of electrical equipment originally purchased from France, for which I am being charged over $1,000 in TVA because they did not get the paperwork right. They have been completely unhelpful and now told me that the only way to avoid the collection agency is to transfer the TVA to the recipient. So this now appears as a whole lot of logistics work for me when a return/repair item, originally manufactured in France should not be charged TVA duties at all as it is sent back for repair. It would be nice if someone from FedEx actually gave some assistance rather than threatening with the Debt Collection Agency as the first step.

I have sent a document from Kuwait via FedEx. I was tracking the details from the 21st of September and enable the Request notification. Unfortunately I have received the notification one time only. Next is the biggest joke. The shipment has arrived the destination and I am following with the family about it and still saying they are not received. I have provided the contact number. If you can't find an address they can call a concern person to come and collect the package.

I live in an average suburban neighborhood. FedEx has mishandled the last three deliveries to my house. One they left with my neighbor, but marked it delivered on the tracking site. Fortunately, my neighbor brought it over to me the next day. Seems the deliver person was afraid of my 10 year old Aussie. Today, I expected two deliveries according to their tracking site. The driver arrived a little after 3 pm, then pulled away. Never came to the door. They marked my package as undeliverable customer not home. The second package was supposed to be here before 7 pm. When I called about it they informed me that their tracking site was incorrect. So basically I rearranged my day for nothing and I'll have to do it all again when they decide it's a good time to deliver my packages.

Many experiences of their refusing to honor in insurance claims for things they broke or lost. I sued them no less than four times to collect what was due me. Worst of all, an item was lost which the driver falsely claimed was delivered, which was one of the ones whose claim was denied.

My husband and I have spoken with eight FedEx employees in the last several days and not one could or would help get our package delivered. I ordered a birthday present for my son 10 days ago and it was shipped FedEx 3 day shipping. FedEx absolutely refused to deliver to our house at a time when we would be home, after 3:30 pm so we could sign for the package. Even though I signed up with delivery manager and wrote notes to the driver on the three door tags, every employee we spoke to said they would absolutely not redeliver within any time frame. Every item of FedEx advertising that I have tells the customer to sign up for your delivery when and where you like. All lies. They refused to deliver the package to our house and said we had to drive to the FedEx station an hour away. Absolutely absurd! Never, ever use FedEx. Terrible company bloated with tons of customer NO SERVICE. Lots of overpaid management and no workers.

Reason for review: failure to deliver in a timely fashion despite being paid for a service. I ordered 4 packages which were to be delivered via FedEx overnight. I paid over $200 for shipping for a total of ~$5,000 in merchandise. The following day, 3 out of 4 packages arrived. No phone call/e-mail (which I requested) once the merchandise arrived. I asked that it be delivered to the management office of my complex with a required signature... nope! They drop it off at my front door when I'm not home, no signature. $4,500 of supplies, left on my doorstep. Luckily, my management office was amazing enough to go get it and bring it to the office until I got home. That was fail #1.

First, I used a pseudo address to complete this survey as I shouldn't have to sacrifice my privacy to share my experience. Waited 5 days for shipment from Fedex, checked the front door repeatedly on the day delivery was expected (from tracking details/updates). Suddenly, I refresh the tracking and it says package delivered, but there was no package delivered to my home. Fedex has 3 different people call me to verify my address - it was correct from beginning - and ask for physical description of my home. It's house. They all look similar. The street number is clearly printed on uniform black iron mailbox. There's no way to miss my home/address. MAJOR FAIL. Never have issues like this with UPS! Thankfully, most businesses use UPS over FedEx, so it'll be a year or more before it happens again!

With reference to Tracking **, the product was dispatched from Pune on September 19, 2016 and delivered in the Parel, Mumbai office in India on September 20, 2016. After several follow ups, I didn't get any response and on September 23, 2016 afternoon I decided to go personally to collect the courier. I was shocked by the rude behaviour of Mr. ** and Gabrie on stating that we are not responsible on updating the status as well as delivery due to internal problems. This was an classic example of irresponsible behaviour and pathetic service by FEDEX organization because of internal issues. Highly recommend not to use FedEx courier service.

I ordered my new phone and FedEx tried to deliver the package to me while I was at work. When I got home I got the door tag that said they could not deliver it. I tried to reroute online, but the system would not allow me to do so. So I called FedEx. They told me the package was scheduled to be delivered the next day at 11 AM. I told them that I would not be there because I worked during the day and that they should not come at that time. The customer service representative called the station and got back to me to say that the package would be delivered the next day at 5 pm. I received a call later that day and FedEx left a voice message that there were no drivers left to redeliver, which was not what the note was supposed to be. So the next day, despite their assurances during my call that the package would be delivered after 5 PM, the tried to deliver the package again at 11 AM, for which I was not there because I was at work, just as I said I was.

The vendor I purchased from shipped via FedEx Smartpost on September 14th. FedEx has now informed me it will arrive September 26th. FedEx advertises Smartpost as taking 2-7 days. Simple arithmetic tells me that this shipment will take 12 days after the date of shipment. This is hardly 2-7 days. It took 6 days to get from origin at New Hampshire to my nearest hub in Sacramento. It sat at FedEx for 2 days until they turned it over to USPS. Now it will take USPS 4 more days to get it the final 32 miles to my house. I thought 7 days was bad but it was all my vendor offered. 7 became 12 and I am without a critical resource even longer. Smart?

I was expecting a mattress to arrive sometime the next day so I called to see if I could get some kind of time general time frame. Agent arranged it so that they would call me before delivery. No phone call. Missed the delivery while I was at work. Second call, Agent arranges that I get it shipped via evening delivery the next night. No call. No delivery.

I have received two packages from allposters.com. Both of them were damaged and there was a tear in one of the boxes. Also there is creases in the posters. It even says "fragile" on the box. Something really needs to be done about the incompetence of the people that puts the packages in the truck.

On 09/20/2016 I waited all day for a package to be delivered. Around 5:15 pm I noticed a FedEx truck fly by my residence, so I figured he would come back with my package which was said to be on the truck, out for delivery. The truck never came back. I checked the tracking again and it was indicated the package had been delivered at 2:00 PM. Left at front door. There was no package left at my residence, the truck did not stop. I made a call to FedEx to make a complaint and to see if they could contact the driver and have him backtrack. They stated that the driver then said that he slid the package under my front door. Which is impossible to do.

I subscribed to the Blue Apron box meal service. They ship via FedEx ONLY and Friday is my delivery day. I live at the end of the FedEx route. This has been a problem since boxes containing perishable food rides around on a truck from before daybreak until as late as 7:45. And this is in the Alabama heat. I am easy to find since I live on a numbered street that is well marked. And I am the only house in my 9-digit zip code and the only house on my street. The problems come in when the drivers near the end of the day and it is raining, or cold, or hot, or whatever and they will just skip me and deliver on the next business day. The drivers openly tell me that they do this --- because FedEx keeps adding more deliveries without more time.

I would like to express my disappointment with the FedEx service. I sent my Kid's passport to CKGS APPLICATION CENTER NEW YORK for Indian Visa stamping on 29th Aug 2016 through FedEx. It was overnight delivery, well here is what happened. FedEx shipped my package to Wisconsin because of their system issue and I tracked package for a week but they were not able to answer. I filed a claim on Sep 08, 2016 and they took another week to trace package and were unable to retrieve it. I had Return flights booked for India on Oct 15th, 2016 which I will not be able to take as passport is lost and I cannot get new passport and visa stamped in this time. Total loss because of this delay cost me. Indian Visa stamping fees $156. Cancellation of Return Flights for 3 people : $950+$1200. Expedite passport fees $186.

My last 4 orders have been damaged, delayed, or the box was destroyed when delivered. Customer service doesn't care and doesn't want to be bothered! The last shipment I paid for overnight it was shipped and they went to tell me that it was Amazon's fault although Amazon have me their tracking everything to have here within two days and FedEx said well it won't be here today even though it showed it was out for delivery. Waited all day and called back for them to tell me I would not have that Saturday by 8 but should expect it by Wednesday by 8. WHAT? I paid for express 2 day and get 7 days later. NO way! Had it stops, refused, and sent back. Drove over 100 miles and bought one at Best Buy! Was very upset and FedEx could have cared less!

FedEx gouges on customs fees and presents fees when there is no reason to charge them in the first place. There are only two companies in the world that gouge customers to this extent - one being FedEx and the other being DHL. They have both been doing this for years based on the technicality of "there is no competition so we can get away with it". Luckily, such is no longer the case. From my experience it is best to use regular mail rather than FedEx or DHL for any small value international shipments. The much vaunted "service standards" for each are a bunch of hot air, as they are based on actual complaints received rather than on actual on-time deliveries, so you are paying extra for something that does not exist anyways. I was in the business and I know how these statistics are created. Using regular airmail will avoid the gouging and the headaches of dealing with same after the fact!

I was sent the wrong part that I ordered. After contacting the company, they sent a new one using FedEx. A tracking number was sent to me by email. The package was scheduled to be delivered and the tracking said it was on the truck for delivery. After waiting at home all day, I checked the tracking number again. Now it said the driver couldn't find my house and my package was rescheduled for the next day!!! I have lived here for 8 years and had many things delivered by many different carriers without any driver saying he couldn't find my home. I called customer service and was basically told "sorry but that's the way it goes, have a nice day". I will request that senders use other than FedEx to ship to me.

I just received my package from FedEx. I ordered something from Directv and when I got my package I could see that someone cut opened my package half way, you can see what's inside of it and I don't like that someone in that company opened MY PACKAGE. The only good thing is that it wasn't something valuable. This has not happened to me before but like some people say "there's always a first time." If I could give the FedEx 0 stars I would, that is just not acceptable at all.

Paid more than 100$ for international shipment. They didn't inform me when it got into customer clearance. It's been more than two months, still my courier didn't get delivered... They didn't contact the address or phone number given, but updated the tracking number as incorrect address. ** service... Worst worst worst service. Please do not go with FedEx. Same happened in domestic service also. Very very worst and disappointed.

FedEx has not and still continues to not be able to deliver a package to my house. Now they cannot even find my son's house. Too many calls to them always fall on deaf ears and emails about their poor service go unanswered. I'm glad there are location like here that take reviews from actual screwed customers. I have always worked in a customer based businesses. I don't understand how a company as awful as FedEx is can continue to stay in business. Looks like if someone needs a job where there are no repercussions for performing horribly and not doing your job at all, FedEx is the place to go. I have even asked FedEx to take the package to a local UPS or USPS and let them deliver it to me because they always have without fail. They wouldn't do it though. And most times when I order something I cannot request it not be delivered by FedEx.

I shipped a Package from USA to India. This is my 3rd shipment in 1 month through FedEx. Apparently FedEx has outsourced a BPO to handle the Administrative and Delivery Process to CoGenteServices.Com My tracking number **. The recipient has been waiting at home since Saturday September 10. Today, the Tracking showed Held, unable to collect payment. There was no call, no communication from FedEx India that they needed Payment. My folks waited at the balcony all day, no FedEx person knocked on the Door or even Called. FedEx India [CoGenteServices.Com ] 1 Big Lie. They conveniently update Tracking Number with Misinformation. If any one in FedEx USA is reading I would seriously like to Talk to you about this. This is my 3rd Package in 1 month. And a 3rd Blunder that FedEx India has created. At this Rate... 3 out of 3. FedEx is bound to Perish.

I paid a lot of money to have a package overnighted. After 2 days the package arrived at my local FedEx and I am told I can't even go pick up and not wait for delivery since they don't want to unpack the shipment. So when FedEx says overnight it really means 4 days. This package was super important for the day that I needed it and am now being told it will be delivered after that day. And when I expressed that was not ok and I really needed to go pick up, was told to have a nice day and basically hung up on. The package was an 8 years in the making and was needed for a once in a lifetime moment. So when you pay the most money possible to have it here overnight that's what that should mean... Not 4 days later! So disappointed and at all costs I will never use FedEx again!

The tracking number provided with my purchase stated the delivery was made to my door on 9/2 at a time when I was home and actually sitting with a window view to my front door. Box was never left -- no doorbell rang, nothing. I checked with the leasing office and it was not there either, so I filed a dispute in order to have the driver figure out where my package was. The driver confirms he dropped my package off, but when he describes the location where he left it, that is not my unit at all. He NEVER even dropped the box off anywhere near my door and now I am stuck in limbo between FedEx and the shipper. Disputing or doing the trace is completely ridiculous if it's just going to be my word that the box was NOT delivered and the driver who claims he dropped it off properly -- which is simply inaccurate.

On September 7, 2016 I waited all day for a package to be delivered. Around 5:15 pm I noticed a FedEx truck fly by my residence, so I figured he would come back with my package which was said to be on the truck, out for delivery. The truck never came back. I checked the tracking again and it was indicated the package had been delivered at 5:11 PM. Left at front door. There was no package left at my residence, the truck did not stop. I made a call to FedEx to make a complaint and to see if the could contact the driver and have him backtrack. I got this fast talking employee that took my information, said someone would call me in 24 hours. I'm still waiting. My complaint sounds similar to several reviews I read, maybe THE BBB should look into the shady way FEDEX employees operate. If a box is address properly how can one not be deliver to its correct destination? They are ripping off the consumer.

I tracked my package and shows delivered to address on file, but I was at home and nothing been delivered as showed. I went to the local office and they told me my package shows delivered but I told them I haven't got anything on the date, time and place mentioned. They know who supposed to delivered it, and when confronted him he mentioned it was even delivered at that blue house, and I told him my house isn't even blue...they google my house and showed him. Then he said it was delivered to the wrong address. How could some have an address then leave a mail at totally different address. Either someone doesn't know his ABC requirement job or someone careless, either of them do not have to keep their job. That was a very important document he was messing with...and sorry couldn't make it better. That was a second time happens to me with FedEx express.

I was waiting for a delivery. I live in a locked apartment building, there is a sign - "deliveries at the back" because that door is usually open during the day. Three days the FedEx guy put the "Sorry we missed you" notice on the FRONT DOOR, right above the "deliveries at the back" sign. So, I called the national customer service because I live in traffic hell and I really did not want to go to another city to pick up the package and was trying to have it sent back. They refused to send it back and were extremely rude acting like I was an awful person for not camping out in my front yard in 90+ degree weather for an entire day to catch the delivery guy and making me feel like I am a pest and a liar (I was doing this through the company that I made the order from, so their customer service rep, who was extremely polite was handling the conversation).

FedEx lost my parcel. I tracked it. They said they delivered it Saturday, August 6, 2016 to my back door. I was home all day Saturday, no delivery and besides I do not have a back door. I've been trying for a month to get this claim resolved. FedEx is incompetent, rude, uncooperative and just all in all a lousy FedEx experience. If you have a choice use UPS or USPS and save yourself a lot of money time and aggravation. FedEx sucks.

After so many failures with deliveries from FedEx the shipper my company has choose to use I decided to take this to social media in hopes that others beware!!! FedEx has built a very undependable reputation of promising packages to reach a destination on a certain day only to not deliver as promised and this happens all the time with them. I am the sales rep and I have no control over who my company ships through. This package was supposed to be delivered over night.

I got a package shipped last week and it's been sitting in my hometown for 3 days now. This is honestly ridiculous. It's pissing me off. I will try not to have anything shipped FedEx ever again. USPS is the way to go.

Scheduled delivery date was Saturday. I was waiting for the delivery at my office. Around 3.40 pm I found from tracking information that the driver reported saying the customer was not available to pick up the item at 3.29 pm without ever attempting to deliver. When I called customer service they also lied saying the station is closed even though home delivery is open on Saturday. Worst service and no professionalism.

FedEx is sucks. The online tracking shows that package was delivered at front door and signature is not required. When I opened the door, nothing was there. Shows that package was delivered at 2:14 PM and I opened the door at 2:20 PM and within 5 min my package goes away. How this is possible. I was searching from here and there in entire community. Even I went leasing office 2 times to ask them if they received but nothing was there. There are very important documents inside the package and now the package is not there. I mean how FedEx driver such a careless to leave the package at front door without signature. Such a bad experience. First and last time. I'll never suggest to anyone to use FedEx service instead UPS or USPS are good.

My mother and I ordered a 16 pound bag of cat food, 31 pound bag of dog food, 35 pound container of cat litter, and 2 12 packs of wet dog food from Chewy.com to make it easier for my older mother so she doesn't have to pack them into her car and take them out of her car. FedEx delivered it to the wrong house -- the number was a huge difference. At 10AM, and the owner of the house it was delivered to came and told us it was left at their house by mistake. We called FedEx at around 1:30 and told them about the issue, and they said since it was a total of over 100 pounds they'd send a truck to pick it up and deliver it to the right address.

8/31/2016 at 2:00 am here in Fife, Washington I exit the I-5 freeway coming from North-South (exit 137). I come up to a traffic light and right arrow turns green. So I was about to make that right but I noticed a FedEx truck driving too fast so I slammed on my brakes and honked my horn. This driver did not try to stop so he ran the RED LIGHT all because he was reading some kind of paper. WRONG TIMING. I didn't get the license plate but I got 1 of the trailer # **. Drivers please be alert. I know it's not an easy job trying to stay up but just be careful out there. It's always better SAFE than SORRY. Bless day and God bless.

I paid premium to have a package overnight to me, last week Thursday, August 25, 2016. On Monday night, August 29, I found a door tag that claimed no one was available to receive the delivery, even though I was. Early Tuesday morning, I called FedEx to complain and inquired when my package will arrive; I was assured that I will get it between 8 AM and 8 PM. I complained that I'd rather not spent the whole day for FedEx and the FedEx girl suggested that I sign door tag and repost it on my door. Which I did. Furthermore, I cancelled and/or re-arrange my errands for the day to wait for the package which never came.

Package left out in front of garage - then it poured rain. This occurred last Friday in my Vienna, VA residence, where the FedEx driver left an important package at our garage. Since this occurs consistently (versus USPS and UPS), I assume this is how your deliverers are trained. Unfortunately, this practice exposes our goods to the public as well as the elements (direct hot sun and rain). Please walk the 10 more feet to our front porch. This is disappointing service.

Two packages were delivered to my front door on the 23rd of August. Both had 2 labels printed with "deliver to the garage door" because I can no longer lift heavy items. 8 days later, after assurance time and again that the packages would be moved to the garage, they are still on my front porch. Today, after a 14 minute hold, "Stephen" told me he could not help me because I INTIMIDATED him! He refused to let me speak with a manager, he wasn't sure (?) when a manager would be available nor who that would be.

FedEx is absolutely annoying. The employees are all cheaters, bunch of stupid people. You keep on waiting for a shipment and they never bring it, instead they will argue that they took to your place but didn't find anyone to hand the shipment to. If that's the case why don't you leave a note at the door to pick up from your location? They would not even make a call. I recommend people to boycott FedEx. Say NO to FedEx.

Supposed to have a package delivered to my house and they decided that I have to drive to the nearest location an hour half away from my job site. Paid for delivering next day. Supervisors can't do anything to help. Pretty sad business when knowing it has to deal with heart medication. I wouldn't suggest anyone using FedEx for any reason.

FedEx refused to take any responsibility for missing packages and denied my claim for a refund, so I will NEVER do business with them again because I lost $300 from their carelessness and I can't trust placing my next package into their hands again. I attempted to deliver a package with FedEx shipping label sticker on it and dropped it off at an official FedEx drop-off box next to a professional building one day, but then it ended up being missing and UNSCANNED. The driver doesn't scan it so therefore it just simply disappeared in thin air with no proof of tracking!

FedEx has built a poor reputation on not leaving a note, lying, and now not even trying to deliver a package at all. Instead, the driver went to my Apartment Clubhouse. I caught him with his pants down! I saw him drive in and didn't come towards my apartment so I ran towards the clubhouse and he was already out of the parking area and out of sight. This is a big truck and I literally was out there in less than five minutes. I asked the manager if FedEx just delivered a package for me and they looked and sure enough they signed for it "less than 5 minutes ago." I reiterate the FedEx creep did not even try to deliver to my door. Even if I cannot get a complaint to FedEx, I tell all the merchants I buy from how poorly I am treated with their products. I think companies are coming around and starting to use UPS all the time. FedEx sucks.

Smallest package to send cost a fortune. Takes over a week to deliver. Now package is past deliver date. I look up the tracking for package, & where delivery date was, now says "pending"! Worthless company. For $50 to deliver the smallest of packages, & I would expect FedEx to manage to do the job expected! DELIVER THE DAMN PACKAGE! THIS YEAR WOULD BE GREAT!!! Unreliable. Never again will I use FedEx. UPS blows FedEx out of the water! I learned my lesson. They rip you off & can't even deliver a package in a week's time. Just ridiculous & worthless. How do they stay in business? Because they lost mine & I will spread the word how terrible they are.

I received an e-mail from the shipper with a tracking number on the Aug 14th. When I checked the tracking a couple days afterward the tracking reported package to be received at shipping address on the Fri 19th. I later checked the same tracking number on like Thurs to verify package was in fact going to be delivered on the 19th. The TRACKING INFO CHANGED to Wed the Aug 24. I went to check the box on the 24th, still not there. I see today they are reporting it in my box avail for the 26th pickup. I live about 2 hours outside of Denver. According to the tracking, the package was in Denver on the Aug 18th. Are you kidding me? It took 1 week and a day to get the package to be delivered from less than 2 hours away? And what is up with this whole tracking information changing at their whim? UPS never does that, and if ever does happen it is by 1 DAY not a whole week later. Very Disappointed FEDEX.

Why on earth would FedEx ship a package from Hutchins TX (outside of Dallas) to Houston when it is meant to go to Austin. Why couldn't they just throw it on the truck bound for Austin??? It boggles the mind. It makes absolutely no sense to send it out of the way. How stupid are the people at FedEx?

I had my next semester college textbooks (obviously expensive) delivered to my home and the driver out it in the dirt, IN THE POURING RAIN, within reach of my neighbor's dog. When I found it, an hour after delivery, it was soaking wet and torn up by the dog. What kind of driver leaves a package like this??? Would not recommend FedEx to anyone!

I have been without a phone since Friday. I paid extra to have a new one delivered. I got the message saying it was delivered. I only came home to be told by my husband, "Sorry your phone didn't come". What?? I called them at Fedex only to be told that on their end it said it was delivered at the garage. Funny since my husband was here all day waiting for it. All I keep being told is that they need to talk to the driver. I know that these people need to meet a quota for the deliveries during the day but really? My Samsung Galaxy 7 edge is worth a lot and I have wait. Why did I pay for the delivery if it isn't going to be here when it is suppose to? They better hope I have my phone by the end of the week or I will be calling the BBB.

I live in a safe neighborhood, but I'm also a tech geek, so I have a security camera I installed over my front porch. I ordered a recliner from Hayneedle and chose a delivery date of Wednesday, August the 17th (I live in Maryland and the chair was coming from California). Wednesday comes and goes, so I check my shipping status. It says it arrived at my local shipping facility this past Saturday but no delivery was scheduled. I contacted Hayneedle and asked them to try and find out why it hasn't been delivered and when I can expect it. Hayneedle got back and says it looks like FedEx lost the package, if they can't find it in 72 hours I will be issued a refund. Then amazingly 24 hours later I get a notification from FedEx that my chair has been delivered but BACKDATED to Saturday the 14th. I was home Saturday... I have a security camera... FedEx was not here.

OPTIONS GRAYED OUT, I DIDN'T WANT TO HAVE TO SIGN FOR PACKAGE!!! This makes me absolutely sick. I've been waiting and waiting on this phone to come in and I tried and tried to place a no signature needed check on it. Your IT department is messed up, period.

My very first experience with FedEx was a bad one and the very last one. FedEx suck. They delivered my son computer to another apartment instead of mine. Delivered to C apts instead of H. My address was on the box as clear as day. Just imagine if the guy the delivered it to wasn't honest? Then my son would be without a 200 something dollar computer. Very careless on the driver part, and bad business. I wouldn't recommend FedEx to any of my family. Just leaving on someone's porch without having to sign for it is definitely not the smartest thing to do. Vey angry and disappointed. I rate FedEx a zero.

I ordered a downrod from Lowes that was shipped out aug 2nd, been fighting with them because I was getting conflicting stories, it was shipped, not shipped. Fedex shows it arrived in Houston Aug 4th, I live in a suburb of Houston. It's now Aug 18th still haven't received it, so I called and their excuse was bad weather, address issues. WOW! It's been raining for the past three days only. I said, "You don't have my phone # I provided since you had address issues for 2 weeks??" She said, "Yes", again WOW! I will never personally, use Fedex!

My experience sucked!!! Twice I scheduled home pickup for a prepaid shipment and both times the driver refused to pick up the package. The first time was due to the label not actually being attached (and the driver would not even wait 30 seconds while I was taping the label to the box), the second time the driver said that he couldn't pick it up because of the type of service I chose to ship this package. Which he could have explained yesterday and I would have contacted that DEPARTMENT for pickup BUT NO!!!!! So now I will never ever use their sorry services again and I hope they go bankrupt!!!!

This is by far the worst company I have ever had to deal with in 30 years. Overpriced and unreliable, never providing the service we pay for, leaving packages with complete strangers and losing packages, refusing to surrender packages to the CORRECT addressee even when provided with, ID a home LEASE!!! for proof of address and still FedEx won't release because door slip was not provided. Why? Because FedEx didn't leave one!! Customer service is snarky and rude and there is NOTHING we as consumers can do. Very frustrating and disappointing.

With a Sony pre-paid printing label in hand. I approach the FedEx counter as the FedEx clerk calls me forward saying: "Hello sir, how can I help you?" As I had the clerk my prepaid Sony printing label I say in response to this question: "I have a Sony dvd player to go back to Sony electronics and a prepaid printing label." I continued by asking him about the cost of the boxes that were on display. He says to me "well those boxes may not be big enough. I have one here in the back." He goes back and brings out a box. He takes my DVD player and put it in the Box he had retrieved from behind the counter and this is where the confusion began.

I have purchased some Ayurvedic medicines online. The online company shipped in time, but the courier boy did not delivered in spite of my phone. He did not come to our area and returned as marked wrong address. My tracking id **. I have complained to the local courier office as well as Head office, but no one take action. This is not happened by this courier for first time. Some day ago, this company delivered a cell phone after a week by my several phone call.

I ordered some product from my Advocare website. Advocare is a very well known and respected company with very expensive, but excellent quality, consumable products. This Advocare company uses FedEx for delivery. My product was estimated to arrive on Aug 10, 2016, however did not come until Aug 11, 2016, which is not a huge deal to me. The problem I have is that my package was left on my doorstep in the pouring rain for 6 hours. From 1430hrs, when it hadn't arrived yet and I had to go to work, to 2100hrs when I came home to see it soaked and, to top it off, crushed into my door step.

Unless you pay the $5, you won't be able to get a package between 5-8:00 pm. They wouldn't deliver it to their warehouse when I asked about it leaving it by my door with my signature stating that I release them from liability, they refused that too. It seems like a good way to get an extra $5 per customer; their customer service is entirely script-driven and you may as well be talking to a robot. Their so-called customer service complaint form makes you jump through so many hoops - asking for multiple numbers and vendor names, and generating error messages, that after a while you give up and can only say this is what a giant conglomerate can do to you and you have no recourse.

Customer Service is terrible! I have never been this disappointed with Customer Service (except Apple but what is new with them) in my life. I call to ask them about me needing to be home to have my package signed. I'm not home when they come most of the time. So they tell me to give them the tracking number and I do and then they tell me they can't. Due to the fact that they feel that it is a suspicious neighborhood. When I tell them that I'm not that concerned they like "Is there a place where it is safe from other people anyway?" I'm like "No just leave it on the front porch." Then they tell me to hold so they can see what they can do. I do but I am on hold for like 25 mins before getting disconnected.

I called at 10:00 AM on Wednesday to schedule a pickup for a FedEx Express envelope. I was asked what our hours were and I told her 9:00 to 5:00, but I usually leave at 4:30. Confirmation number given was "**." At 4:27 PM, no driver had yet showed up, so I called FedEx and asked "when" someone would pick up the package. After looking up my confirmation number, she said that they had in their system that we were open 24 hours. I told her that I never said that, and reiterated what I had told the original person that took my call at 10:00 AM.

On 27th July, 2016 I had created priority overnight delivery package for official document and had dropped off the package by 2:30-3PM time slot in office area where FedEx facility is present (FedEx facility address: 100 Century Court, San Jose, CA). Package did not get picked up till 4th August, 2016. Online service shows online label creation on 27th July 5PM as per FedEx however I had created label by afternoon 2PM itself and was waiting on my package to be picked up on same day for 4:30PM pickup. Not even next day but whole week delayed happened to pick up package which had urgent official document. Although I had requested email notifications on delivery, I did not get single email even after package delivered on 5th August, 2016.

I paid a ton of extra money for two day delivery on thursday morning for an item purchased from newegg, which was processed and put in the hands of fedex by thursday noon - I checked the fedex website where they proudly state that 90% of their locations deliver on saturday for a bunch of services including FedEx 2Day (like USPS or UPS) unlike their competition (which they obviously just lied about) which gets it their sooner.

The FedEx driver required to delivery in North Clarksville coming from 1750 Jardco Dr is an outright LIAR and the supervisor at the hut is as lying and unconcerned as the driver. Wednesday, Aug 3, 2016 a driver LIED indicating that he delivered a package to a residential address @ 1:50 pm. I received email confirmation from the shipper indicating the package had been delivered. However @ 1:50 pm it was a complete THUNDER STORM with heavy winds and all.

I ordered a laptop a week ago and the package arrived yesterday needing a signature. However, I was unable to sign since I was at work so I called customer service so they would hold it at the facility after work so I could grab it. I go to the facility (1 hour away from where I live) to get the package, but I get there and they say there is a special restriction on it so they can't touch it. I call customer service again and they say they will hold it for pickup the next morning.

I ordered from a catalog company. Due to their error they were to ship FedEx two day delivery. It is now day four and I still have not received product. Would you use a shipping company that does not honor their commitment??? I rate FedEx with a Zero!!! Date shipped 7/27, it is now 7/30.

So I have given this company a lot of latitude. I understand the difficulties in finding a house or apartment you are scheduled to visit. I also have some close friends who work for Fedex and one who is pretty high up in the company. My wife doesn't work and she homeschools our kids, so there is always someone home. For several years, across three areas I have been on the receiving end of Fedex's business. Almost 80% of deliveries I get through Fedex becomes problematic. Calling them with a dispute is pointless. Expecting the delivery driver to ring a doorbell is like pulling teeth. I have had numerous things delivered to a neighbor, left out in the rain, left at the roadside by my or my neighbors mailbox, and signature required deliveries mysteriously signed for yet never delivered.

Terrible experience with this service. Here in France Fedex is refusing to take my order and schedule the pickup of my bike, because I don't have a french number. They waited until the day that I booked the service to ask me when to pick it up, and now they are refusing to do the service that I already paid. Now I am leaving on Monday and I am worry that this incident will ruin all my plans. I am not from France and don't live here, I am sorry if my phone company back home don't charge me for roaming.

11:38 In transit, 11:39 At local FedEx facility - Package not due for delivery - I don't know meaning, 12:27 In transit, 12:36 At local FedEx facility, 13:02 On FedEx vehicle for delivery. At this point I was and come to home early to receive delivery. Waiting waiting waiting till 8.30 pm, funny part 13.00 to 20.00 pm, 22:32 At local FedEx facility. What the hell they thinking? I came to home early waiting - no one called me about the delay. So please give suggestion to seller i.e. Flipkart, Snapdeal, Amazon, Mitra Shopclues and eBay etc while placing order in online. Please whoever gone through this review pass the information to your dear ones.

I ordered 4 tires online and FedEx delivered them this morning. They don't even bother to knock or ring the door bell anymore. These brand new tires weren't in a box and the delivery guy just left them on my front porch for anyone to steal. I would appreciate if FedEx would at least start seeing if anyone is home before dumping off my packages. This has happened so many times that I would choose NOT to use this company any longer.

I was expecting a delivery on 7/26/2016 deliver by FedEx. The tracking information said out for delivery. At 4:30 I received a email stating they were unable to deliver package because no one was home. The only thing is I was home all day. I have a driveway alarm and a dog that barks if someone pull in our driveway. Also my wife and I were both sitting where we could see the driveway and the time the driver supposedly tried to deliver the package.

I am very disappointed how FedEx is ripping off their customer for international shipping. I ordered a small package from US. Only $90 + $66 shipping, papers all OK. Under 100$ no extra custom duties. When the package arrived FedEx charged me again $65 for clearance. After many complaints, one of the staff explain to me that the value of the package ($90) is too less so FedEx Broker Service added the $66 shipping charges to the value of the goods (total $156) so the value of $100 exited the free custom duties, and they charge me the same amount for shipping again. So I have to paid Clearance Tax for the FedEx freight cost. This is clearly a ripoff from FedEx. I also will take further actions on this.

Hi. My experience with FedEx was everything but professional. My $550.00 package an electronic item was suppose to be delivered on a Saturday never to showed up. Wasted my whole day!!! While my 76 year old mother is having a 4 to 6 hr surgery. Then when I called no one knew a damn thing then they have a supposedly a supervisor who called me to tell me what I'm already telling them (incompetent) then ping pong me to another individual who did the same thing by saying he didn't know where my $550.00 item. Today is Tuesday and I still don't have it. FedEx is trash when it comes to being professional. From now on go UPS!!! United Parcel Service is truly the best!!! Delivery service globally!

On June 29 2016 I shipped a package FedEx ground, only had to go from Pennsylvania to Ohio but never made it. I was informed by FedEx that the item was damaged in shipping. I filed a claim since the shipment was fully insured but in the words of FedEx "the shipment was not adequately prepared or packed for safe transportation as required under the terms governing this shipment" therefore they refuse to pay out. Now it seems to me that they would still deliver the package or return it to me but I never got anything but a "screw you." To me it seems like straight up theft as the package was never delivered or returned and they never even returned what I paid to ship the item. There really is NO evidence of what happened to the shipment. Was it lost stolen or did they really damage it? I know the item really really had to be abused to damage it.

Package was stolen. My security camera recording showed delivery man just left package there at front door out in the open for people to easily see. Delivery man did not bother to even knock once and just left it where he can place it anywhere out in the open and view. If he even bothered for a few seconds to knock on door, anyone in my family could have answered and checked during anytime. My package wouldn't have been stolen. My family and I orders stuff from online multiple times and other carriers have knocked on doors or ring the doorbell and even waited for us to get our package. I guess it takes common sense for one to give a few seconds thought about it.

I ordered a very important package and paid $250 to have a rush put on the production of the product and the overnight shipping. This rush and shipping charge was as much as the actual product. An hour later I ordered something from UPS, same thing, next day air. FedEx did not deliver. UPS delivered just fine. The worst part? FedEx says it was due to something "out of their control" i.e. a thunderstorm so it is "not their fault". Their entire job is shipping. If a plane has a problem, get a truck, do whatever you need to do, just do your job. For my event tomorrow I now have no marketing materials and am out a total of $500. Thanks FedEx.

Paid for overnight delivery. Package was never delivered. Was only to be told to that it was the weekend. The driver had too many routes to try a second time to deliver package, but I can drive 45 minutes to pick up my package. This service is the worst customer service experience I have ever encounter in my life. Robin the customer service agent was very helpful. My main concern is I was charge for a overnight delivery that never arrived. It came 4 days later. Ask if I could be given a re-fund was told no. Once payment was deducted can't be granted.

Horrible! FedEx guy came down and on seeing the boxes went back saying he will get a bigger vehicle! On repeated following up, he came over the next day but saying bar code was missing and confirmed saying he will come back after a couple of hours later... he never turned!!! I have called the customer care - nothing. Less than 7-8 times and finally they could do nothing but saying sorry! I am frustrated and I have my flight scheduled tomorrow morning!

And is up for delivery today between 8am and 8pm, but if doesn't arrive will come tomorrow or the day after. I am speechless.

Had a piece of equipment shipped to me for work (B2B). When 2 of 3 pallets arrived, I looked online and found that I could no longer track the missing pallet with the same (or any) tracking number as the package had been "delivered". Spent two days on the phone with FedEx trying to figure out where the missing piece is and still no answer. Two frustrating parts (outside of not getting what I need). 1. After several calls, I asked if they could call me with updates as there was no way on the site to find out what was happening. The FedEx official said yes and have heard nothing since. 2. Called in 2x times on a Saturday. Both times I was on hold for 10+ minutes ("Fedex has the lowest LTL rates in the industry!") and then was disconnected. Very disappointed. Terrible customer service and will actively try not to use them in the future. Also, where is my pallet?!? It is a pallet with a 400 lb piece of equipment on it...

Supposedly received pkg at front door on 7/13/16. Pkg not there. Our camera at front porch shows the side of a FedEx guy appearing to put pkg on porch. Can't see his hand, only shoulder. He walks away after reaching down. Tracking showed he left pkg at 11:31 (same time on our camera). No pkg. Waited to call FedEx 5:00. Opened case, they stated they would contact driver. Called 3 hrs later (as they said they would call 2 hrs later but never heard from them). Still no change on the tracking info according to operator. "Somebody will call you tomorrow." No call.