FedEx Reviews

I have had two packages of great importance be delivered to the wrong address. One was seizure medication that I needed immediately, and required a signature. Well the FedEx guy didn't care to check on that, and he not only delivered it to the wrong address but he didn't check the identification of the person signing for my medicine. Another package of two tires was delivered to a completely different address and when the police got involved the people that had my stuff were able to blame the fedex driver. I blame them both. Who accepts a package that has another persons name and address on it. But I think the better question is, what level of incompetence does a person who delivers packages for a living, but cannot read a simple address, have? This must be the crappiest company to ever ship packages, the ceo should be ashamed that his business is such a joke. A package delivery company, famous for screwing up deliveries.

The address I gave for FedEx to deliver my package is correct as long as Fedex delivers it which I paid for. When USPS came into the mix they did not deliver the package because they don't deliver to my house. If I pay for Fedex I should get Fedex, now my package is lost in the system.

FedEx just doesn't care about small business. Over the past 3 years we have had nothing but bad experiences. I have given my business card to their drivers asking for a call back from their local station managers. No callback. I have sent emails that were responded to: "Someone will contact you within 24 hrs." Never heard back. The latest incident is still unresolved. I believe the station manager is just holding our package out of spite at this point because I sent in an email complaint.

I ordered a Nintendo Switch from Target.com on 3/6/17. After a day's delay it shipped on 3/8/17 via FedEx. It was to be delivered at 3 PM on 3/9/17, it was not. I contacted FedEx to find out what happened and they told me that due to weather it would be delivered the next day. 3/10/17, the package never came, I called to request Saturday shipping and was told only Target could, so I called them... to call FedEx... to request it. I was told Saturday shipping was approved and it would be there on time, it was never delivered. I was then told it would be delivered today, 3/13/17. The tracker for this package has no available shipping info and has not updated since 3/9/17 at 4 AM. I called FedEx to find out what was going on, nobody has any idea where my package is and there is nothing on record of the package.

I live rurally. My US mailbox is next to the county road. My house is very accessible on a nice private road not even 1/8th mile from the county road (where the US mailbox sits). According to FedEx, the FedEx driver put my package in a plastic bag and dangled it from my US mail box. Hello FedEx Person! I do not live in my mailbox! Needless to say, the package never made it to my hands. The tracking information indicates that it was delivered at 11:something in the morning, but it does not say WHERE the FedEx driver left it. I am looking all around my house (in all the locations previously used by FedEx drivers: my front pasture fence, on the bumper of a cattle trailer, on a flatbed trailer, etc.) Not there. I will never order something one day shipping from Amazon ever again; they get FedEx to "deliver" all their one day shipping items.

The package I was receiving was a computer from Dell. FedEx sent me updates via email, and because it was a laptop I would need a signature. I appreciate that. FRIDAY. I wasn't home Friday so they couldn't leave the package. They would deliver on Monday between 10 AM and 3:30 PM. Fair enough. I made arrangements to be home during that time. SATURDAY. I received another email that they tried to deliver but I wasn't home. I was a bit confused since they said Monday. They also have a package for me from Amazon.

Why does FedEx cost so much? This is my second time using FedEx to receive my package and it's taking so long! Are they riding horses to deliver? A standard cheapo courier and DHL is much efficient than this and they even offer delivery times. No more FedEx for me, the cost doesn't justify the service.

Let me ask you one question: Why would a delivery service that markets itself as the essential alternative for business and personal deliveries only ever DELIVER BETWEEN 9AM-5PM, Monday through Friday? I'll tell you why: because Fed Ex made the decision to conform to normal office hours. This would be fine if, like the United States Postal Service, they were given a key to get into the apartment building to place the packages by the mailboxes. Instead, every time I order products online from a company that uses Fed Ex, I have to WALK a MILE to go PICK UP the PACKAGE DURING my LUNCH BREAK at work. Completely unacceptable. Fed Ex, you're useless. I will never purposefully use your service again. You're a scab on the butt cheek of the American Dream and Capitalism as a whole. How dare you!

I purchased a Japanese style display cabinet over the internet which had to be shipped from Spain and the seller used FedEx. Subsequently I received a phone call from my local FedEx depot saying they couldn't deliver the item as it was broken so I had to go to them to see what had happened. On examining the item it was clear that it had been dropped and the item was completely broken so I took photos and got the manager to sign to say the item was broken on collection. I then contacted FedEx Customer Complaints Department and explained the situation to them, and asked them to reimburse me for my costs.

Terrible Customer "No" Service is all I can say. I sent a FedEx Priority Overnight item from Riverside, CA to Los Angeles, CA (50 miles) and the package didn't arrive by 10:30 as promised. Client contacted me this afternoon and after I checked the tracking I too noticed it wasn't delivered. I went to the FedEx facility (Magnolia, Riverside) to ask for my refund as FedEx offers a "money back guarantee" even if delivery time is late by "60 seconds," or so they say in the website. When I went in to the facility they said that the item hadn't been delivered on time because the driver was extremely late picking up the packages (FedEx' fault), he was so late that he didn't even scan the packages before taking them. They couldn't refund me the money because they had to do an internal investigation and suggested I contact 1800-GOFEDEX (Memphis, TN).

I ordered ski poles from a Ogden, UT company and we live 30 minutes away. The package was set to be delivered last Tuesday and now for the last seven days all I get is Local weather delay - Delivery not attempted. I have called and left messages for FedEx local office and nothing. No call back, no response of any sort. I call and talk to the 800 number and all they do is apologize but nothing gets done. The sad part of this story is that FedEx delivered a package last Wednesday from someone else but could not deliver this package. Bad service.

The package was shipped on Feb. 27, 2017 and came to my house Feb. 28, 2017 when no one home. I understand that an adult signature is required to receive the package. So I called in and asked to be delivered on Sat Mar. 4, 2017 since we are working during the weekdays. I also gave a contact number so that they can call me. That person gave me confirmation number of what she put in along with the package. As of 6:30 pm, March 4, 2017, the package still not be in. I called FedEx again and they said "THE STATION DECIDED TO DELIVER THE PACKAGE ON TUESDAY, MAR. 7, 2017." While tracking the package is still showing schedule 3/4/17 by the end of the day.

I live in a rural area of California. FedEx covers the area like a glove. I placed an order for beehive equipment on Monday and my 410 lb order arrived this morning at 10:00 am. The delivery person is the same man who has been delivering for the last 2 years. Service doesn't get better than this. They're a 5-star service.

I should have got the hint that something was wrong with my package when the estimated delivery date was unavailable after it showed it was going to be delivered March 1st. After a while I thought "maybe someone forgot to scan it". Well you could only imagine my excitement when I saw that my package arrived today, unfortunately for me that was short lived. What looks like my package was ripped open and then poorly retaped to make it seem like nothing happened. A scribble on the side asking for the sending address and then a hand written sticker of my address next to it. I took a deep breath and opened the box. My dresser was missing the top piece and was completely smashed, that's not even the worst part! Turns out I ended up getting someone's medical supplies in my box!!!

I receive prescription via a mail order house that insists on using the POOREST delivery service in the world! I live in a rural area. That said, UPS and FedEx Ground have never had any difficulty delivering to (finding or accessing) my residence. Even through the winter. We live off the County road, which is plowed and we use a tractor to plow our own road into our place. We have a published telephone number. Of the numerous (10+) orders shipped, FEDEX EXPRESS has never delivered one to my residence. I have called numerous times and placed complaints and his answer has been to put the package in a plastic bag and hang it on the USPS mailbox 11 mi. from my residence with no notice of its existence.

I missed a delivery on Monday 2/27/17. I called FedEx office, they told me it would go out for redelivery following day, it required signature so I waited all day. I called FedEx, they called Pacoima offices, they told me it was on the truck and would arrive between 3-5 pm that day. I waited till 5pm. I called again and was told the package was 30 minutes away. No package, I called again and was told it never went out. The 2 prior calls I was lied to, which I find shocking. I was then told the package would be delivered at 9am the next day.

Not please with the service. Package, tracking **, shipped from Long Beach, CA on 2/24/17 and was to be delivered on 2/28/17, still have not yet received. The Tracy, CA hub center not very helpful getting me the package, and gives me bad information, and does not call me back timely. I am always calling to get this resolved. Still waiting patiently, and it's now Thursday, 3/2/17 and still waiting to receive this very important package.

I ordered a new 55" LG Flat screen LED TV and had it shipped ground from Cali to WA State and by the time it got to my house the glass screen was broke so therefore the TV was no good so I had to ship it back to Walmart.com and now I am 10 more days out from the original date I was to receive a working TV. I am signed up with the FEDEX locate your package thingy on my smartphone and have been tracking the replacement and it still ain't here and the company is even sending me emails telling me it's to be here today. Well then where the hell is my new TV you stupid website/company cause I want my new 55'' inch TV and I want it in one piece damn it not shattered in many of pieces.

Very, very dissatisfied!! Paid extra to ensure important paperwork arrived overnight. Envelope was never delivered as promised by 3 pm. I will never trust FedEx ever again to deliver something this important.

I sent a courier of very costly items worth $800 to India by priority. After 2 weeks I called their office and received mail that my items are stuck at U.S.A. Few days later they said that it's stuck in India at Customs. Then finally I received a email stating that they received the box empty. Now the employees say me that they would just give me $100 because I have not paid $10 for full refund. Since I was a new customer so I didn't know about that so it is the fault of employee of Canada Post.

I ordered an electronic component on the internet. I was notified by FedEx that it would be delivered on Friday between 2:00 and 4:00 pm. Perfect, I had Friday off. At noon, I went out to put gas in my car. When I got back, there was a delivery notice on my door. I called FedEx, and after ten minutes of computer prompts, I spoke to a person with such a thick accent I could barely understand them. They said I could pick up my package at the FedEx facility a half hour away after 6:00 pm.

I ordered some live aquarium plants good and a test kit. It was supposed to be delivered before 4:30. At 8:30 I called customer service and was told that they would have a local representative call me. Basically I am out $183 and they don't where the package is. This has never happened before. FedEx needs to use a call center in the US because I couldn't understand the representative all that. I will contact the place I ordered from and tell them to send the other part of the order a different way.

I have been battling this issue for several months now. I use Amazon (and others) quite often. Even after speaking with several (8 to be exact over this time period) Customer Service Personnel (Even 2 at the Local Terminal), the drivers (I am told sub-cons) will go directly to the Office and drop off my packages; No Door Tag... nothing. Only an email stating that it had been delivered to the Office.

FedEx is constantly losing my packages. I ordered a wedding dress and shoes for an out of the country wedding, they lost it and had the nerve to put my name and say it was delivered. I tried to send off an application for something important. The package contained social security card, drivers license, and a lot of personal information with a check. They lost that too. Never scanned in so the tracking # "doesn't exist". I ordered 4 pairs of shoes from a website for an upcoming vacation, for some reason they sent 1 by UPS which I received days ago, FedEx has failed to deliver the other 3 pairs to this day. I'm just waiting for the order to be returned to the shipper and to get a refund at this point. I don't understand why FedEx is so terrible at doing the one thing they're supposed to do... Deliver packages.

The staff at the FedEx Ground in Effingham, IL need to be replaced as they can not get most packages delivered correctly in their delivery area. FedEx needs to send corporate in to do some major clean up of staff in this office STAT. Since when does FedEx only attempt once on a package then send it back? This act of only one attempt is STEALING from the company that delivered the package as that company does not get reimbursed for the delivery charge. FINE THEM & lock them up.

This is the second time I have had a package said to be delivered to my door that was not. The tracker said it was delivered but I was home all day and nothing was delivered. I called FedEx and they opened a case after asking me 50 questions like I'm an idiot who does not know their own address. Why are they still in business when they are messing with mail? It's a federal offense. Is there no way we can put them out of business?

Attention FedEx CEO Fred Smith, I have had issues getting packages delivered properly from your company since 2008. My regular driver that knew the area was laid off, and the replacements do not know the area. Recently a regular driver who was making deliveries properly has gone MIA. A new driver was smart enough to be in the correct area, but could not find my house as he drove by twice. I had to run four blocks to catch him and retrieve my package. It is not the drivers fault, it is your fault and FedEx hierarchy. The drivers need GPS and a steady area, and you need to retain good workers.

FedEx driver didn't give me enough time to come to the door. The driver knocked on the door and left my package on the ground and ran to his truck. By the time I opened the door and saw the package he was already in his truck. I tried to tell him, "If I didn't answer the door don't leave my packages." I was told that I would have to leave a note on my door.

My daughter's phone was sent to the factory for repair, and when it had been fixed, the factory sent it back to me via FedEx. The delivery person either lost it or stole it, I don't know which, because he keeps stating that he delivered it to my apartment office, and yet I watched the delivery truck drive away from the office and down the road. I would not recommend anyone use this company.

My son was hired by a company who appears to have purchased routes from FedEx. He was given a FedEx truck and a uniform. Average day 12-16 hours. Pay: $1.00 per stop (which means if the truck is filled with 30 bags of dog food, going to one drop, you earn $1.00). The truck had numerous mechanical problems which the owner did not acknowledge (due to a language barrier -- the owner does not speak english very well). The subcontractor is now withholding my son's last paycheck because he wants to examine the truck and deduct the cost to repair the truck from my son's pay. FedEx is obviously NOT monitoring the subcontractors out there... For that reason I will not do business with FedEx. I wish I could give them 0 stars!

So I overnighted very important documents and paid extra for the documents to be at its designation 12:00 noon SHARP. The receiver had taken off work just to be home to get the package, and they didn't show up till 5:40pm... I WILL BE USING UPS FROM NOW ON. HIGHLY UPSET AND DISAPPOINTED!

I bought a gift due for delivery on Valentine's Day. I kept checking the tracking status and it said out for delivery. Then the delivery day mysteriously changed to the following day. FedEx customer service informed me that someone logged the package on the manifest but never loaded it onto the truck!!! Is there no quality control with these people?! Now the gift, if it even arrives will be at least a day late! Totally ridiculous!!!

Fedex has been unwilling to properly help me locate a $325 package which they lost, creating extreme problems for my business. A Fedex driver has picked up my package from my building. The driver did not scan the box at pick up and it has completely vanished. All avenues of Fedex customer service have shown complete disinterest in helping me locate the box and resolve the issue.

The entire year of 2016 were bad experiences with FedEx. Packages lost in shipment. Tracking system not being updated. Year 2017 started off just as worse. Cancel order due to lost in shipment. Pickup package myself which I paid for the service. Left emails with FedEx which really does not matter when shipping is below 5 star rating. Would get no stars in my book.

I paid $51.85 to have a package delivery next day because a technician was coming to do work. There was snow so they didn't delivery it. I called that night and asked if it would be here in the morning. They said someone would call me back. After an hour I called back and they said someone will call back it takes two hours. I waited two hours and called back only for them to tell me they could not tell me if the package would be there in the morning for the technician that was getting paid. I requested to pick it up. I got a text it was there. I went to get it and they said I would have to wait ten minutes. I waited 45 mins.

I just ordered an item that was sent to me via FedEx. I tracked it from Ohio. It was located in Pioneer Tennessee yesterday which is about 30 minutes from my home. But FedEx has taken it to Ellenwood Georgia and they have given it to the USPS for delivery. Ellenwood Georgia is below Atlanta. The small USPS post office here in Deer Lodge has been cut back to only open a half day and closed completely on Saturday. FedEx and others have been given the lucrative package delivery while the USPS has been left with envelopes. Thanks to our thieving politicians. If FedEx and others had to deliver all the mail, they would raise their prices to the moon or go out of business. The little post office here has been in business for many years but it may be closed for lack of funds. Why have the politicians allowed this to happen. The answer is certainly not efficiency. Both UPS and FedEx drive their employees like slaves.

My package was suppose to be delivered February 6, 2017. In the morning I never received it so when I tracked the package around 3pm it kept saying "out for delivery". Okay I gave it the benefit of the doubt. I said to myself maybe they're running late so I stood outside waiting for a packaged I ordered for my mother and step fathers anniversary that I paid 250.00 for. And still NO FEDEX. It's now 6 pm. I checked my tracking and this time it said "package delivered". No signature required...

We have continuous issues. We have a porch for packages to be left in. FedEX not only does not bother to place packages in porch - which is 3 steps, but they do NOT bother to obtain signature and just place package in elements and where it can easily be stolen. Further, when a complaint is made there is zero follow through. UPS always places in porch and obtains signature. We were home when FEDEX dropped off on steps a valuable piano keyboard, and found package in the morning on steps outside. NO more FEDEx ever!

I have ordered a drawer from Wayfair. The package was not delivered the day it was supposed to be. I have tracked it and I saw the message that there the apartment number is missing. OK. My fault. So I have contacted customer service to give them my apartment number. I spoke to guy named MICKEE **. He told me that they can change my address but they will charge me for that. I told him that I am not changing my address, that the location is the same and I am only adding missing apartment number. He keeps saying that in order to change my address I will be charged. Anyway, I was not even planning to be home. Our super normally receive all the packages and store them for all the tenants in the basement. So I told the gentleman to forget about the whole "changing my address" because anyway, our super will receive the package. He said no problem.

After ordering a part for my main transportation to and from work, it was placed into FedEx's hands to be delivered. After receiving an email stating FedEx delivered it and left it on my front porch I returned home to find NO package. I contacted FedEx for them to tell me I have to contact the shipper to contact FedEx to be reimbursed. Now do you really think a company that has already been paid and done THEIR part is going to go out of their way to fix a mistake made by ANOTHER company!!! So now am I not only screwed out of $100 but my car is still not fixed and it going to cost even more all due to the carelessness and negligence of FEDEX!!! I will never use another company that uses FedEx as a carrier!!!

I ordered a small diary from UK and based on the tracking number it shows that item arrived in Memphis TN on January 6. Called Fedex to track it on the Jan 10 and the agent said she will follow up and call me back. Nobody called me back. Called again on the Jan 18 and the agent said the the package should be delivered tomorrow. Called again on the 24th, 25th, and 26th to follow up, the agent reported the item has lost. Received a call on the Jan 31 from the claim dept and said that I have to get the refund on the shipping from the UK company. I told them that they are creating one inconvenience after another. I requested to be refunded for the total of the invoice for the package that they lost it, not giving me inconveniences from their incompetency. Ava from Fedex claimed that there are no other person above her that I could talk to regarding my complain. Incompetent!

A shipment was sent to me which required a signature. FedEx repeatedly left robo messages on my cell stating the delivery would be made between noon and 2:30. Instead, the driver came between 10:00 and 11:00 every morning, M-F. Could not resolve online since package required a signature. Tried to call the 800# to reroute to the FedEx store near my residence. Was patched through to call center in India. Had to give the rep my tracking number twice, due to language BARRIER. Rep kept repeating "with this package this is how this has to be handled". Clearly was (trying) to reading off some prepared list of responses. Frustrating beyond belief!

I am expecting a package that was supposed to arrive on Friday 27 Jan according to FedEx tracking system. I took a day off from work and stayed home the whole day since it was a signature needed delivery. Around 9:15 am the tracking showed delivery exception for customer not available which is a LIE because I was home the whole day and nobody came to my door. I called the FedEx representative and they told me that they will send a note to do the delivery on Monday.

The above rating should be zero stars. I have never rated a company or posted a complaint prior to my dealings with FedEx, but my experience was so bad, that I opened an account here solely for that purpose. Absolutely, hands down, the worst experience I've ever had with any company, period. The below, brief description cannot possibly convey the frustration and anger I have for this company.

My aunt sent me a package through FedEx. She only send it through paid courier because she did not want it to get lost. The package was allegedly "delivered" between the two doors to my apartment building. The package is now lost and FedEx is washing their hands of the whole thing. They are making no efforts to try to find it and the claim amount caps at 100$. Never using this service again and will advise my family to do the same. They were supposed to ask for a signature not leave it outside a busy apartment building.

FedEx failed to deliver package, tracked package and everything was fine till it hit minneapolis location and then sat for 14 days. Will I tried to contact customer service several times and find out what was going. They don't seem to care and said, "Package must be lost. At this point you will have to contact shipper to go any further." NICE package was only worth $500. I WILL NEVER BUY FROM ANYONE THAT USES FEDEX AS A SHIPPER AGAIN.

I ordered from a company that ships Fedex. Checked tracking and found that the package was delivered. Fedex delivered the wrong package, not my name or address on the package. Where is my package they don't know. The Fedex says it is on the company and I ordered from says it is on Fedex and I am out a lot of money. Now someone has my information.

This FedEx company way of doing business is a joke. I would never use its service. Unfortunately, there are some sellers/merchants that use this company's service (I buy stuffs from Ebay, Amazon, Newegg, DJI, etc.). I bought a drone from Newegg, been on waiting list for 2 weeks, finally shipped by DJI. However, DJI used stupid FedEx and required signature & over 21 years old. FedEx attempted to deliver during business hour, Mon-Fri only due to ground shipment. Of course I work during the day and they returned drone to shipper/seller. This stupid company do re-deliver per customer's request, or different time such as after 4;30 pm, and they don't hold the merchandise at a local FedEx location for ground shipment. I think this FedEx made $ this way by returning to sellers/shippers so that the merchants will spend $ shipping again. Bad business model and unethical. SMH.

I just recently had an order stolen from my doorstep by a neighbor because FedEx and UPS are leaving our deliveries on our doorsteps of apartments. I ordered a computer the same time I ordered the other package that was stolen and I called Amazon to alert them that my neighbor was stealing our packages and I needed to have all deliveries signed for because of this. Amazon told me that they cannot make any changes to packages for third party sellers. So I told them to cancel the order mid-delivery because it's gonna get stolen and there is no other option given to me through Amazon Customer Service. After canceling it took 7 business days to receive credit.

I was expecting a small package from my husband in England. It was to be a Christmas present which he paid to be delivered in 2 days. That was a week before Christmas and now it's the 18th of January at which time he has spoken to FedEx and still no delivery or refund. What is wrong with this company? Do they not care about their customers or their business? Neither I or my husband will ever use FedEx again.

A 4 day delivery that has turned into an 8 day delivery. When calling customer service they claim that FedEx ground does not work on weekends or Mondays. That means three days where your package is not moving. I monitored my shipment and it sat on a truck for 4 days. When confronted they used the excuse that it was weather related. I informed them that the roads were clear in that area, they made up additional excuses. Even after making contact with Customer Service there was never an offer of an apology or sorry for the delay. These guys have gone downhill. Every package from FedEx in the last year has been late by several days. Hate to say it the United States Postal Service is faster than these guys that USPS is one of the worst out there.

This is the 3rd time I have not received a package as stated by the delivery date. I track my packages and even call to receive updates from the FedEx reps. I am unclear how packages can not arrive on time when they are sent even short distances? This is even without any notice of bad weather, etc. The three or four reps I spoke with did not mention anything about inclement weather, etc., only that there is no information regarding the package. I am the receiver and have been the receiver for these packages not received on time, so I will definitely not send FedEx.

I have a concern with FedEx customer service communication or serious networking error. I had scheduled a 6 package pickup on Jan 12th. The zip code is 51503. I received a phone call from a FedEx dispatch stating that I need to call customer service and have them change the zip code from 51305 to the correct zip code of 51503 otherwise my shipment will not be picked up. I did call customer service and straighten it out... so I thought. I then received a call on Jan 13th telling me my address doesn't exist in the zip code area of 51053. So again I call the 1800 number to straighten it out. On Sat Jan 14th I received a call confirming pickup at my address with the wrong zip code again. Once again I straighten it out. Come Monday Jan 16th I received a call stating pickup will not be that day due to weather it had been rescheduled for Jan 17th.

I hope whenever I get something online that they will not ship FedEx. It says my package will be here at 8 pm and I will not be home so I go to try to change the delivery time and go figure I can't change it so now I will have to wait another day for my phone that I paid 600 bucks for. Way to make things convenient for your customers FedEx!

When I originally received my tracking number it stated 1/16/2017. I checked it on that date and the delivery date changed to by the end of the day 1/17/2017 so I checked it the following day. The delivery date never changed but FedEx delivered my package to the post office that is literally a block and 1/2 from my home AFTER my mail already ran for the day so I therefore won't be receiving my package until 1/18/2017. This has happened numerous times before where my packages that come via FedEx don't arrive until minimum 2 days after they're stated delivery date. FedEx is HORRIBLE and not good on their word of the correct delivery dates.

Relying on FedEx has been an absolute nightmare. Not once or twice but several times. Each "representative" tells you something different just to get you off the phone with no intention of getting your package picked up or sent. I have never gotten upset with any company the way I have with FedEx customer service. There isn't any real customer service. This is the first time I've had to deal one on one with them and it's been one lie/problem after another. I honestly have no clue how this company has gotten away with this for so long. You think "big company" the customer always right. Wrong. The customer is always wrong at FedEx and they don't care because they know you most likely won't have a choice but to use them again. Absolutely ridiculous.

17-day delivery time from Buffalo, New York to Chico, CA is non-acceptable. No reason for the delay and no response from customer service. Sure made up my mind on who to use next time. Hire someone who cares and maybe you can salvage the company.

I order on-line from a pet food company. They ship through FedEx. According to FedEx tracking, my order was on the delivery truck two days in a row, but the driver was too lazy to come to my house. He drives right by my turnoff, but didn't bring my order. The company from which I order is in a state other than where I live. FedEx posted on the tracking that delivery wasn't attempted due to extreme weather. Since the pet food company is in another state, they don't have a clue what the weather is like. The two days the driver didn't deliver was the nicest weather we've had in a month. The sun was shining, the HWY was dry and clear and the road to my home was plowed. There is no excuse for my order not to be delivered except pure laziness on the part of the FedEx driver.

My package was set to be delivered to my home on January 13, 2017; it was delivered around 2:30 in the afternoon but not to my address! The first time I called they told me it was delivered at my garage door but I'm not understanding why the delivery driver will put the package at my garage door when I clearly put a note letting the driver know to leave my package between my screen door. The first representative apologize for my inconvenience and told me that my package will arrive around 5 that same day!

I was already tracking my package that is supposed to be next day delivery. To remove the responsibility from FedEx for the delivery... because of work hours... I elected to pick my package up from the facility. I get a phone call from them stating that I can't pick the package up until Monday because they are understaffed and aren't going to break down any new freight. Let's forget about customer service and instead - as easier options have already been put in place because you botch up deliveries - now offer customers the option of coming to the facility and breaking down the freight for you too so customers can receive their property within the time frame promised. If you want to passively deny quality customer service, I definitely recommend FedEx.

I ordered a product off of eBay and it was shipped via FedEx. Everything was going well, then I checked my order status and it showed the product had been dropped off at my front door and did not require a signature. Firstly, this item was being shipped to my motel. My motel is open 24/7. There was no way the FedEx driver would have dropped off my package at the front door. The lobby is always open.

They delivered one of my packages to the wrong address, and they deliver another one to my neighbors. I sent my asus computer in for repair and I begged them not to use fedex. They said they would hold it at the holcomb bridge location. Guess what they did?? They threw it out in the middle of the yard. They lied to me about holding it. Please see picture. I am very displeased with their service and I want to file a compliant. Bizcom Electronics Inc., Shipping Carrier FedEx Express Saver, Tracking# Bizcom Electronics Inc., Shipping Carrier FedEx Express Saver, Tracking# **, Product Type NoteBook (System).

I ordered a set of trailer tires from Amazon and somehow Amazon got our address screwed up by one number. FedEx said package was delivered on front porch. Problem is the address they had didn't exist so how can a FedEx driver leave a package at an address that doesn't exist. I have called numerous times with them promising to call back within a couple of hours. They have been contacted by myself, Amazon and the supplier of the package with no results. It's been over two weeks and still nothing. Not even a call, supposedly it's under investigation, how hard is it to investigate. The driver screwed up. Plain and simple. Whether he left the package in a field somewhere or took it home who knows. Proper procedure would be if there is no such address package should have been sent back to the supplier, I can't even get a frigging refund until they supposedly finish their investigation. I am very dissatisfied with FedEx.

I was told that my package was a next day delivery. Now 2 days later I see that the tracking number shows wrong address. I contacted FedEx. They say the address is correct on the package and the tracking number shows it's stuck in Charleston west Virginia. I had to chase the FedEx driver down yesterday and when I confronted him he said he had no package for me but the tracking number shows he did. FedEx is by far the worst delivery company. I cringe when I find out FedEx is delivering because if it's overnight it becomes a whenever we feel like delivering it.

I ordered a package on 1/6/17 through FedEx and was promised a delivery date on 1/10/17, but it got held up in Troutdale Oregon due to weather conditions. This package is a computer case that is very essential to my new college computer for online school. When left Troutdale last night, I said departed at 8:46 pm, so I am jumping up and down saying "yay, there is hope yet that it will appear before next Monday" which is when my motherboard, the last component, is due to arrive. So I am waiting for my tracking info to get updated to tell me where my item is. I waited until about 11 am, then I went on chat and talked with a person who was helpful and they told me the package was in Bend Oregon and that was their last known location. I look back at the tracking info and it still says "last known location was Troutdale".

Frozen biological samples were shipped International Priority from Seattle, WA to Tokyo, Japan in DRY ICE on Dec 19, 2016 with an estimated delivery on Dec 21, 2016. Samples arrived on Dec 26, 2016. SIX DAYS LATER! Obviously, frozen biological samples were destroyed! Called FedEx to get shipping charges removed for a shipment that was not delivered on time and getting my samples destroyed and was put in touch with DANIELLE **. Danielle ** did not understand the issue at hand and repeatedly pointed out FedEx terms and conditions, where money-back guarantee was not available during Dec 19 to Jan 3. She then went further to point out the fact that because the package contained DRY ICE, the money-back guarantee would not apply anyway even if sent on different dates.

FedEx has failed to deliver my packages to my correct address multiple times. Now I have a package at some unknown person's house with my address, name, and other information about me. I only hope they didn't open the package. I called customer service and the person it was delivered to was honest and called FedEx to tell them it was delivered to the wrong house. I despise FedEx and beg people not to use them.

I have been waiting on a package since Saturday and it's Tuesday. This company is run by harebrains. It's 3:30 in the afternoon and the Sun is out 50° and they say it's on the driver's truck probably at his home, and they have no way to contact the driver and don't know where he lives. I offer to drive to Chattanooga TN to the warehouse and pick it up. They say it's not possible. I have never in my life heard such a crock or crap. They don't even know where the package is at. Tracking says no delivery attempt due to weather. People. If you live in North Georgia near Ellijay GA or Blueridge my advice... DO NOT EVER USE FEDEX. THEY SUCK AND ARE UNRELIABLE. Can't believe the driver just goes home at 3:30 and doesn't deliver. Furthermore the company the size of FedEx doesn't have a way to contact the driver.

Over the last month, I have had several deliveries utilizing all 3 primary methods of postage/shipping/receiving including FEDEX, UPS, USPS. FEDEX delays delivery until the very last listed delivery day within the scheduled delivery time frame listed by each corporation after making a purchase, rather than the earliest delivery date. FEDEX customarily delivered earlier than most other forms of shipping in the United States. That is no longer true. Moreover, storm notices are often listed at the banner atop their website, of course especially during winter months.

Paid for overnight delivery, which was supposed to be delivered by 1/7/17 at 12:00pm... Just got an email at 5pm telling me to expected the delivery by 1/9/17 at 12:00 pm. When I spoke with customer service, they didn't even realize that it was the same as saying, "noon". I don't remember the last time I could actually rely on FedEx to make a delivery. Absolutely unacceptable - don't understand how they are still in business. :(

FedEx delivered to our business the day we closed for the Christmas break. I called and told them that we will only be back on the 3rd Jan. They said no problem and I was to call FedEx on the 3rd to reschedule the delivery. I called on the 3rd and they said that they had attempted delivery 3 times while I on vacation and would not deliver again. I mentioned my previous phone conversations and they said that they would put it on the truck again. Looking at the tracking, the parcel sat on the truck for 2 days and we did not get the delivery. I called again on the 9th only to be told that I need to either pick the parcel up in Delta, get the parcel returned to sender or get another address for the parcel to get delivered. UNBELIEVABLE. FedEx should communicate more efficiently between the drivers and the office staff. Get you act together FedEx!!!

I know this site is just about complainers so take everything with a grain of salt. Look at all reviews from other sources as well. Just being honest. There really is no customer service for the average Joe from FedEx. Call the 1-800 number and there is no option to talk with a real person. So I went to the chat path. Ouch!!! After waiting 20 minutes or so, I got a reply. I texted that I had done support for high tech engineering and I understand hearing ** all day sucks and I would be nice. His reply was "I live in Mexico and I do not understand and I can't help you." All the problem info was filled out in the form. I have had much better service from UPS and USPS. Amazon got me into this after screwing up my order twice before. I now have to deal with these FedEx idiots and with Amazon to get the shipping charge fixed again. What a cluster **!

Ordered two phones. On Dec. 30th one arrived, but before that a package for the police dept. was delivered and left on my front step. I delivered it to the police dept. My second package was to be delivered on Dec. 31st. It was not. I created FedEx delivery manager account and also called. Told them no one would be home the following week until 4. Was assured that it would be delivered after 4. Wrong. For three days I called. Finally on Thurs, the trace dept. told me that I could set it up for Sat. Then on Friday, email stated it would not. Called again. Assured again that Saturday delivery was setup.

I'm done with FedEx. I send payroll checks out via FedEx and every pay period there is a late delivery. Based on the type of delivery they state it will be there by a certain time. Then they say they can't guarantee a certain time. Some of their customer service people don't give a hoot about the customer and I can call back and talk to a different person and get a different answer. Then they want to argue with you when you ask for a credit because the delivery did not arrive on the day it should have arrived.

I waited all day at home for my package and no one ever knocked on my door. I check tracking and now it says that I wasn't home when I have been waiting like a dog waits for their owner to come home. Tracking says that a slip was left on my door and there is nothing on, at, or around my door. So I call Customer Service and was told I have to wait till Monday for delivery or drive over an hour away to pick up my package! I work hard for my money and all I wanted was my new phone I ordered, and now I have to wait till Monday (if they decide to show up). I am so very upset that I am crying. How can FedEx be so careless and disrespectful to customers? I hope no one uses FedEx because I will no longer be requesting services from them! #fedex #upset #fedexsucks

I had a $300 dollar item stolen from my front porch thanks to the FedEx driver just leaving it there when we were on vacation. Apparently FedEx charges the vendor to require a signature and takes no responsibility and leaves it to "driver discretion" as to whether to leave something. My vendor didn't require a signature and refuses to re-ship. Just don't use FedEx or vendors that use FedEx.

I ordered a phone that was supposed to come Monday but not. It's Wednesday and still not here. A truck drove by and didn't even stop. It's been in Wilmington for like 8 hours. Just try not to get FedEx 'cause it sucks.

Dec 30, 2016 1:29 PM ET In transit RICHMOND, KY. Dec 31, 2016 1:35 AM ET In transit LAKE CITY, FL. Lake City is about 2 hours from Ocala. Dec 31, 2016 7:53 PM ET In transit OCALA, FL. Now here is where the service success? Ocala is 2 hours from Orlando where it was to be delivered. Jan 01, 2017 7:56 AM ET In transit OCALA, FL. Jan 01, 2017 7:58 PM ET In transit OCALA, FL. Jan 02, 2017 8:00 AM ET In transit OCALA, FL. Jan 02, 2017 8:02 PM ET In transit OCALA, FL. Jan 03, 2017 8:04 AM ET In transit OCALA, FL. Jan 03, 2017 4:00 PM ET Arrived at FedEx location OCALA, FL. Jan 04, 2017 4:17 AM ET Departed FedEx location OCALA, FL.

Package was in local city overnight on the scheduled delivery date. Out for shipment that morning. Weather was unseasonably warm and dry that day for Michigan. Was above 40, and in late December in Michigan that is nice weather. That night they posted "Local weather delay - Delivery not attempted" which is an outright lie, had nothing to do with weather. Now another 2 business days later, still no package. They CLAIM it's scheduled for tomorrow. This was a 2-day priority delivery, not a whenever you feel like it a week later delivery. Never using FedEx again.

Where to begin? I was expecting my package to be simply delivered through FedEx as I watched tracking for two days. I could see the status via email went to delivered. I went to the front door to find no package. This is on December 31 2016. I was expecting this package as it was a gift to a dear family member that I was to give it to that evening at a New Year's eve party. It was a very big event that was basically ruined due to FedEx in their process. I called immediately to speak to their tracking and recovery team which was basically useless. They told me they have no way to track their drivers or to know where the package was delivered.

I ordered from Walmart.com to have an item shipped to my house for my son for Christmas. It was guaranteed to be delivered on 12/23/16. My package ended up going from Kearny, New Jersey to Livonia, Michigan. Over 600 miles away from where I live in Vermont. When I called FedEx to get the package sent to the right address, the CSR told me the only thing she could do was hold my package at the Livonia, Michigan facility for me to pick up in person. When I told her I'm not driving 600 miles 1 way to get a package they sent to the wrong state, she told me she was transferring me to her supervisor and then hung up on me.

A bit long but shows the disregard of customer service. The package was supposed to arrive December 20th. On the 21st Fedex sent me a notice stating it would arrive on the 27th. On the 28th I received another notice. Yes once again I received the notice the day after it was supposed to be delivered to my door. I looked at where the package has been. OH to Chino to Los Angeles to Chino to Los Angeles. I live in the mountains about 50 miles east of Chino, and a bit further from Los Angeles.

FedEx is terrible. Every single time I get a package from FedEx it's always 3 days late and they always lie about their reasons. For example 2 days ago there's a storm that ended at noon and the roads are completely clear by 1. I had other packages delivered by UPS and USPS during the storm though the storm was long over by 5 p.m. FedEx claim that their delivery driver couldn't deliver because of the storm and went in at 5 hours after the storm was over. Now yesterday they claim customer not here or business closed is why they didn't deliver. Yesterday I sat on my couch all day and waited. They never came and then lied about why they didn't deliver.

The FedEx facility in Crofton, MD received my package at 9:29 am on 12/30/16. At 10:04 am on 12/30/16 their tracker shows "Delivery exception - Business closed - no delivery attempted." The address was a residence - not a business. I called their 1-800 number and eventually spoke to a human who told me that someone from the Crofton office would call me within 2 hours. The return call never came.

I ordered a part for my snowblower on Dec 19, 2016. Tracking information shows it was accepted and picked up by FedEx location on 12/20. On 12/21 it departed Champaign, IL and arrived in Lenexa, KS that night. It departed Lenexa, KS on 12/21 and arrived in Olathe, KS on 12/22. So far so good! It departed Olathe, KS on 12/23 and arrived in Osseo, MN on 12/27. I realize that it was Christmas weekend. My package was then shipped from Osseo, MN back to Olathe, KS! It has went by my location twice now! Finally on 12/28 they gave it to USPS to deliver it. I called to complain and the FedEx person told me to expect the part on Jan 3, 2017! This is the last time I will be using FedEx for shipping if I have a choice!

They left a message on my voicemail to provide them payment for duties and instructions saying to called 1 800 number and say "make payment". The automated attendant sent me to "make pickup" instead and provided no way of escaping the wrong menu choice. It took 4 tries, before I got through to "make payment" and I was forced to hang up and go through the entire ritual every time. The fellow working there said he would be a millionaire if he was paid for every time someone complained about the phone system, but the owner doesn't want to make any changes. "Sorry but nothing we can do." If I did that in my business, I would not be in business for very long. I am still steaming over the whole experience.

Sender paid for express delivery signature required. I waited home all day for delivery. Delivery person did not come to my front door and knock. He slide door tag under patio gate. How thoughtless, inconsiderate of another person's time and money. I would never use FedEx for this 1 reason. Called customer service, operator said she would try to get it redelivered. After 30 I called back and was told there would be no redelivery today but tomorrow. They were not even considerate enough to call me back to let me know that. FedEx service needs extreme overhauling and a class on customer service needs to be given to drivers and dispatch. Lazy drivers and dispatcher. I would never use them again.

Hate is a strong word I'm told... However, when I say I HATE FedEx... I MEAN I HATE THEM... soooo incompetent and refused to help me the way I requested when they are the reason I was inconvenienced in the first place. Package was supposed to be overnight delivery... though my ESTIMATED delivery was Dec 27, by 8 pm... WHY? I left work early to make sure I would be home for... It never go to my residence AT ALL... Stated it was being held in Tennessee for 3 days for... what??? NO ANSWERS. Called them back this morning. Told me that it would be delivered 4 pm, so I left work early for a second time to find a notice that I missed them literally 12 minutes prior at 1511. I asked could they come back since I passed the truck, still in my neighborhood and they refused, telling me they would try back TOMORROW??

I ordered a gift card on Monday December 19. I was told I would have it by Wednesday December 21. NEVER CAME. I called and was told Thursday. NEVER CAME. They put in a "case" after me not receiving it then told me on Friday December 23, it would be here later that evening or Saturday December 24, by 6 pm. NEVER CAME! They told me Monday that the trailer was in Spartanburg SC, a few hrs away and that I would have it Monday night. Nope!! Not Monday not even today. I called today they told me there was NO ETA bc they are loading the trailer in SC to prepare to come to me.

Relative shipped wine and FedEx requires an adult at home to sign. FedEx sent text on Saturday 12/24/16 at beginning of day stating it would be delivered that day. NOT. Sent email inquiry to FedEx and received no response. On Tues, 12/27/16, I tracked package on FedEx website which showed it was to be delivered that same day. Again heard nothing. Wife and I have stayed home 2 entire days waiting for this delivery and have not even received a courtesy notice from FedEx regarding non-delivery of this package.

Do not use FedEx to send any time-sensitive packages. I had an order that was supposed to be delivered on December 21, but instead sat on a FedEx truck for delivery for three days and never got delivered. When I called FedEx on Christmas Eve morning, they said that they only have the resources to deliver items until the driver's shift ends, but promised that everything would be delivered on Christmas Eve no matter how late it took. I waited and waited all day, only to see on the tracking site at 9 pm that night that the package was back at the delivery facility. Now I have to explain to my daughter why her sister received the gift she wanted, but she did not. I used to always prefer FedEx, but after this experience, will do my best to avoid them and have encouraged Amazon to use another carrier. They're unreliable and dishonest.

I ordered a package a few weeks ago, with EXPRESS SHIPPING. Maybe FedEx is especially ** because of the holidays. However, their email notification package tracker is inaccurate, and their service representatives all sound miserable and only read off the same information that's in the email (aka, useless). The email notifications told me 2 days in a row that my package would be delivered, but it wasn't delivered either of those days. The next day it told me it'd be delivered in 4 days.

FedEx is awful. Ordered something and delivery was scheduled for yesterday. At 1 pm, notified that it wouldn't be delivered until the following Tuesday. Now, the driver has left a package not delivered notice on my front gate. I know it's Christmas Eve, I know it's raining, but I've got 2 big dogs and if he'd made any noise at all, they'd have barked. Now have called customer service, what a joke, 3 times. All have said a manager will call me back with info to go pick the package up. Exactly why I had it shipped, didn't want to drive to pick the package up. They also have delivered $30,000 worth of their 3 drugs to a neighbor and destroyed another box containing the same drug and delivered it anyway although the box said to return to sender. Halfway taped it.

On December 21, 2016 notice of first attempt of delivery was on my door. Since then up to now December 24th, I've had 4 phone calls with FedEx employees to re-schedule delivery. They said they would redeliver on December 27th. Since then I've had daily messages that I have to pick it up. Yet on my email I've gotten notices that it will be re-shipped. I've never had this problem with the post off or UPS. I'm totally dissatisfied with FedEx. My Door Tag, **. Tracking #: **.

An overnight item failed on first delivery since I was in the back of my store. Then a sticker stuck on the door saying that this item will be delivered again in 4 days later. That item was paid overnight and this is the service we got. Waste money and screw up things is what you get for what you paid for.

Tracked a package online. Turns out it has been at the local FedEx facility for five days. Two days, they put in "on a van". No show. Package went "back to facility". They haven't bothered to try since. Called their help desk. After 20 minutes was told I should go and pick it up. What? Isn't this a company that supposed to deliver things? Very unsatisfactory consumer experience.

Package was supposed to be delivered on Wednesday, by 5:30 pm. When I checked on Wednesday night, pack was sitting at FedEx 2500 miles away. Same information on automated tracking on Thursday saying expected delivery in Honolulu was Wednesday. No updates to information since then. If you try automated phone service on Thursday and Friday, despite it being after the scheduled delivery date, the system still says "The package WILL BE delivered on Wednesday by 5:30 pm." When you are waiting for a person to come onto the line on the customer service phone line -- no one ever came on the line -- each time I gave up after 1/2 hour. Finally after 5 tries over two days I got a person who said they have to trace the package. Also I only got an automated reply on the email I sent yesterday.

It is December 23rd and an extremely important package has been sitting at the same facility for the past 2 days (this is why only 4 stars). When I contacted customer service, I spoke to a very kind person; had not been on hold at all; call went right through and Lois was amazing! She immediately took care of the situation, taking the worry off of my shoulders! I'm hoping to have the package in my hands by tonight; but if not, I at least know that their Customer Service does all they can to try and help, even during the craziest time of their work year!

I know the business world is losing what once was customer service, but after paying again and again for shipping and not getting it delivered on time I think people need to pay a very serious price. I am going to apply for a job and show the idiots that are working there exactly how the job should be done. It is absurd that Fed-Ex offers a service that they cannot supply. I paid for 2 day shipping, checked tracking all day long and according to the tracking info the package was on a truck at 10:04 in the morning but still couldn't make it to me. They had a 10 hour day and couldn't get the job done. I want my money back and no telling what they are going to put me through to get it. This amounts to stealing!!! I would be arrested (and more than likely shot and killed) if I stole anything from anybody and a big name business gets to do it all day long.

HUGE problem with delivery on several occasions. I ordered and paid for overnight delivery of perishable items. I was told they would be delivered. They were not. I cancelled appt. Stayed in all day until 9 pm. Called at 5 pm and was assured I would receive delivery. They lied! Then At 9 I was sent an email for the following day! If not home, they will return to warehouse. The food items will no longer be good AND I will have to drive an hour to retrieve them! Service is a farce!

I just wanted to say that FedEx is the worst mailing company in my opinion, USPS are amazing comparing to them. Last year I had several problems with packages that were sent by FedEx, in my both worlds: personal and professional (my work has everything to do with logistics and depend on companies like UPS and FedEx). On personal level it was shipment from Wal-mart (I do not understand why they keep working with FedEx). I spoke to supervisors and managers at FedEx, and they did not even offer me to expedite the shipping of the items that they had lost. Unbelievable!

Sent an urgent package FedEx next day on Dec 20th and it was supposed to be delivered by 10:30am Dec 21st. The package got scanned at 11:30pm in Oakland (about 15 miles away) on the 20th and hasn't been scanned since. I called them at 11:00am on the 21st and got "Oh I'm sorry, high volume. It will be delivered by 9:00pm". I called them at 9:30pm the 21st and got "I'm sorry, the delay is due to weather". Oakland is 15 miles away and as far as I know there hasn't be even a whiff of fog between Oakland and SFO in the last 48hrs. Them using the weather excuse just tells me that they don't know why it's delayed anymore than I do and they're just throwing excuses at me to see which ones will shut me up. Ok, so it's now Dec 22nd at 12:30pm and the package still hasn't been scanned out of Oakland. I sure wouldn't have paid $84.00 to get it there next day if I had been told it wouldn't even get here in 2 days!

FEDEX advertise that they pick up from business and residential places. I have a label that the company emailed me and I printed out from my computer for an item I purchased that was defective to return as "Express Return" from my apt. I scheduled a pickup date and time and was given a confirmation # **. They told me that FEDEX will arrive between the hours on 11 am - 5 pm. I stayed home all day waiting for FEDEX to come to my apt to pick-up. I even called while I waited for them to come to make sure they are coming. They did call me after 5 hours of waiting to tell me that the FEDEX driver will be delayed in picking up my package and will arrive within 3 hours. When 3 hours passed, I call them again and waited a long time on hold for someone to answer my call.

I was waiting for my package which required me to sign. Until the second try (based on the door tags), I never saw the FedEx truck, nobody rang the bell or knocked my door. My living room window is located towards the community entrance which every cars get in/out, plus community mail box, but the delivery guy mysteriously sneaked without any delivery truck and put the non-available door tag on my door.

I have had several bad encounters with FedEx lately. Here's the first. My fiance had ordered a new iPhone to be delivered and signature was required. I was off from work, so I waited. I was living on a multi-unit property at the time and when the woman from FedEx pulled in and honked her horn. I went outside to meet her. Before I could even get down the stairs, she honked again. I went out in the pouring rain and then met her by the driver's side door. She then proceeded to criticize me for not putting the apartment number on the package. I told her I wasn't sure why it wasn't on there, because the label was generated from our billing address with Verizon.

It's 8 am on Tuesday. I check my email. Received an email at 3:11 am that my package was delivered at 5:35 pm on Monday. There was no package anywhere to be found. I work from home so I'm always home. I call FedEx and they say there is already a trace on my package. They had someone call in. They delivered the package to the wrong address. I'm very luck that the people they delivered my package to were honest people. FedEx did retrieve my package and deliver it to me. But what happens if you're not so lucky and get nice honest people. They could have kept my package.

It took me 3 weeks to find a Nintendo NES mini and another month for it to be shipped. I received an email indicating delivery on Dec. 21st. I was checking the status of the order on the 20th and it said it was delivered on Dec.19th and left at the front door. Funny part is the time it was "supposedly" delivered, I was at the door getting another pkg. from a different company. Called CS and the girl was very helpful but the driver insisted it was delivered. I hate calling anyone a liar but it most definitely was not delivered. Now I have 4 days to find a gift that is virtually impossible to get. I am livid that I end up with the gift for someone I looked so hard for and waited so long to ship only to come up empty handed. Totally disgusted with this Company.

So I order things online all the time. Most times they are delivered by UPS or USPS. No problem. I live in a condo with a secured hallway. They all have access to the hallway. But when one of my packages is delivered by FedEx, they refuse to leave it. I have called twice to have it left without a signature. Everybody else leaves it in front of my condo door in the secured hallway. This is the third day of delivery and they still didn't leave it. I paid for shipping but I'm not getting it delivered. I have to go pick it up. I'm not sure why the delivery person did not get the message to leave the package, but my advice is don't use FEDEX. Use UPS or USPS!!! FedEx is incompetent. You pay for a service you don't receive.

Because I live in an apartment complex, I requested (via FedEx Account Manager), which is a joke, by the way, that ALL packages be delivered to my Apartment/Leasing Office. Well, it never fails... FedEx continues to leave packages at my front door and recently my packages (totaling more than $69.00) were stolen. I called FedEx, and, of course they said, "Well the item was delivered -- did you check with your neighbors?" Of course I checked with my neighbors, BUT my packages were supposed to be delivered to the Leasing Office, NOT my front door. What idiots! I am truly disappointed in FedEx and wish that companies would CEASE using their service.

I used FedEx to send my package. It was my boat transmission to be repaired. I was bringing my boat from Maryland to Miami, and I got grounded on Georgetown for 15 days. FedEx lost my transmission. They offer me $100. My wife left me. I had to hire someone to go with me the rest of the trip for $250 a day for 15 days. I had to buy a new transmission that cost me $2500 and I got sick! I will never use FedEx ever.

problem in your processes and procedures. You're not too big to fail! I will not use your services nor recommend your services. Feel free to contact me but I would send someone here to pick this package.

It is ridiculous that almost every time we have something delivered to our house by FedEx is damaged. Drivers at times don't even try to reach the door or honk, and they throw the package over the fence. Today, we reached the limit with this crappy company. I arrived at my house while FedEx driver was taking the package out the truck, and I was horrified to see how he treated the package. He made a hole in the box to lift the package easier and he throw it on the ground. I told him I was there to take care of it and even when I show my ID he couldn't just hand the package to me. He mumbled something in Spanish and he throw it over the fence! Now I have to return the item and going through hell to find another solution. Enough!

I had ordered a new computer. Desperately needed as I am an author. My current laptop of six years is cracked down the middle where the hard drive rests and the screen has almost entirely come off from the base. I needed the new laptop on a Thursday, delivery was scheduled for Wednesday, and I figured if the package was delayed, I'd at least get it before my deadline. Boy, was I wrong. Not only did FedEx not deliver the item on time as promised, they constantly were switching my updates. When I last checked in Friday night, delivery was scheduled for the following Monday, after the weekend. With that in mind, I ran my usual errands Saturday. I was home until I needed to run out to pick up my niece from school. In the ten minutes I was gone, literally, the truck had arrived and left a notice at my door. I swear they must sit in their trucks with binoculars and wait until the customer leaves before making any attempt to drop off their packages.

I didn't receive my package, and the shipper paid a premium fee to cover the contents in the package. However, when he filed a claim they say that maximum liability limits are $1000, when they adjusted the premium to accommodate the declared value. Couple of things firstly, DO NOT USE FEDEX, for shipping valuable items. Secondly, It's time to fix your website to adjust the premium charges in accordance with your maximum liability limits. A company of this size should know better. Unfortunately, escalations team Eva is not helpful and is extremely disrespectful. All I ask is to deliver my package and fix the website, so we are not paying for more than what we are covered. Very disappointing experience!

This is the second time FedEx loses my package. I usually order through Amazon and they ship to UPS which I have never had any trouble with but omg. FedEx is something else. I had Best Buy and Walmart ship to the stores instead of my home because apparently FedEx can not deliver. This last incident occurred about three weeks ago and I just have to say "FedEx is not very reliable". According to their driver, he delivered my items but my neighbors and witnesses say there was no FedEx truck seen during the scheduled drop off time. I called so they could conduct an investigation and lo and behold, "Well driver said he delivered," was their response. I implore businesses and other private parties to avoid FedEx at all cost. This company is not very customer service friendly and not at all reliable. By the way this is the second incident with expensive orders.

My package, containing project proposals and employee timelines for new software system, was supposed to be picked up from my home addressed and delivered to me by early the next morning. FedEx failed to show up that evening for pickup. The package was then left at my front doorstep with the shipping label in clear view. The package was left again for the 2nd day. Meeting canceled twice. My contract with this client I've had for 2 years canceled. Do not depend on this company for mission critical documents or presentations.

They have had pretty good marks in the past, but then they decided it was cheaper to deliver mail to the USPS offices "by delivery date" to make them more money. Now they can't even do that on time. Multiple shipments from multiple companies were received by FedEx by Dec. 6, to be delivered "5-7 business days." I'm complaining now, because it's December 15, and my FedEx packages have just arrived at the USPS leg of their trip, and they "should arrive by Dec. 17."

It appears that every time I have orders delivered by "FedEx home Delivery" the package is either left at my front door or stolen. I have called customer service and was told they know better than to leave a package at my door in a building with over 40 tenants. My $400 order from Victoria's Secret was stolen because the delivery guy claim he left it under the mailbox! (Let me remind you that my mailbox is in my building next to all 40 tenants, and anyone from the public/or building can take my package and walk off.) I guess when Victoria Secret get tired of replacing my orders they will use another carrier or at least ask for signature! Such an inconvenience for customers, when FedEx is not suppose to leave the packages unattended according to their manager!

Was waiting for a time sensitive delivery. Saw the FedEx truck in my driveway, was putting my dog in his cage, & I looked out the window & lo & behold the truck was gone. He did leave a sticker with "attempted to reach customer" however. Funny but he never rang bell or knocked. Called & complained immediately after courier left & was told he'd be back within couple of hrs. Then I received a call an hr later that he was back at the FedEx building & all done, but they said I can drive out to Windsor Locks to pick it up. Why should I do that?? How about have your couriers do their job correctly?? Oh & apparently you have to request they ring or knock... seriously?? This is a joke of a company. Totally disgusted.

I had a scheduled delivery from FedEx and I put in a comment to deliver after 5 PM. When I got home at 4 PM there was a note on my door that they missed me. So I scheduled a delivery for the next business day and once again requested for the delivery to be after 5 PM. I left work early and got home at 3 PM. I went downstairs to put something away and was downstairs for approximately 3 minutes. When I came upstairs I received a text from FedEx that they missed me again and to reschedule the delivery. The driver never rang the door bell. I called them and requested for the driver to return since this all occurred within 10 minutes and the driver still could be in the area. Needless to say I still did not get my package. Nothing can be done and they could care less. It is just amazing how this company succeeds with such lousy customer service.

Where is my pack??? It was supposed to arrive no later than Dec 7, we are already 11 and no signs, they continue to say because of a winter storm (a few days ago and it was a small snowfall). For me is an excuse for the useless and incompetent of their service, which I do not recommend.

I am furious and upset with FedEx. Two heavy packages containing an expensive machine were delivered to my residence but instead of taking the package to my door, which is upstairs, they left the packages outdoors at the bottom of the stairs. These packages are heavy, weighing around 100 pound each and cannot be lifted up the stairs by me, a 60 year old female without a dolly or assistance. FedEx was hired to deliver this to my door but now the packages sit exposed to the weather and potential theft for the next two days until the FedEx reopens.

So I just got off the phone with them, my package is sitting 10 mins. away. The FedEx website says the FedEx ground shop is open on Saturday from 10 am-2 pm. But they will not let me pick up my package. If I have a choice I will never ship through FedEx again. This is completely uncalled for when you have a $1000 item that's 10 mins. away... Maybe one day they will just shut down.

FedEX has informed me that they will not keep security code information on file. Now I learn they will not use a gate code, even when it is printed on the shipping label. Surely I'm not the only person who lives with a security gate, and buys from Amazon? I have a security gate that is about 40 feet from the street, in plain sight of all passing traffic. My house is 1,200 feet away, up a hill and behind trees. I provide the security code ON the shipping label to be used by Amazon, and FedEx still will not use the code and deliver my package to my door.

Packages are not delivered until sometimes days later riding around in their vehicle for several days. Other times they are left out by the roadway and not brought to the house. Their service is disgusting and although we, several of us here, complain nothing is ever done.

How is Fedex still running? I can only associate this company to horrible customer service experience. I ordered an item online and I did not notice the shipping company was Fedex. I reviewed the tracking number and they said the package would be delivered 12/8/2016. I need to make sure the delivery date as my house was by itself and I needed to drive there on time to pick it up. I spoke the a Fedex rep and he assured me the package would be delivered on 12/8/2016 by end of the day... 3 hours later I refreshed the site and the packaged was still in a different state the delivery date was changed to 12/9/2016. If you want to avoid confusion, frustration, and anger, please avoid Fedex at all costs!

My cousin orders things online everyday and the FedEx person is always cheerful and the packages arrive in good condition and in good time. I've dealt with FedEx for many years. When delivering packages the person was always neat and clean. Fast but courteous of the clients ahead of him/her. During the holidays when they are so busy they still make each client as top priority. I've had to return items and the return policy is easy to follow and there has never been a problem. All in all my experience with FedEx has been fun yet professional. I would recommend this company to everybody.

You don't have - #'s, so to get this out I HAVE to put one star! I'm disgusted and shocked with this so called delivery... I saw him pull up. I watched as he tried to get the package out of his truck, breaking the wrap. I opened the door and was trying to be nice, as he stood on the second step of my porch, flinging and dropping it up two more step, saying "It's good enough. It's too heavy!!" RIGHT IN FRONT OF ME, then walked off! I will never use FedEx again... I know you have dolly's for heavier packages 80lbs... Use them!! You don't like your job quit... PLEASE!!

Ordered medical equipment from provider in KY. Shipped by Fedex to Oregon. Document was inserted in package. Package sent at 10.4 lbs to Vietnam. Insured for 1,000 USD. Arrived Vietnam 8.2 lbs. Document opened and protective packaging removed. Probably removed by Fedex inside facility. Medical equipment severely damaged. Protective plastic around device (factory installed) removed, plus bubble wrap removed from package.

I ordered a product that requires a signature, FedEx normally delivers to my post office and I can pick up there. But they apparently decided to change this and deliver to the house. They tried to deliver on Saturday 12/3/16 @ 9:50 am no one was home. Then again on mon 12/5/16 @ 10:30 am and again no one was home (as we work). On Tues 12/6/16 I stayed home for the morning to sign for my package since it was the last attempt for delivery. At 11 am they hadn't come yet, so I called FedEx to see if they could tell me where in route the truck was in comparison to my house.

I shipped a package to Montreal and it arrived in a few days. The package was delicate and had shipping considerations. Overall FedEx was fast and the automated tracking emails I received were detailed and helpful updates on the status of my shipment. The price isn't cheap, but it's not hundreds of dollars either. I'd use Fedex over other alternatives. It's much easier, especially if a delivery is time sensitive.

I was expecting three separate deliveries. On Monday 11/28/16 @ 3:32pm, the FEDEX driver rang my doorbell. I rushed downstairs to answer the door and found that my package was left on the sidewalk up against my gate. The FedEx driver was already in his vehicle and driving down the street. On Tuesday 11/29/16 I was expecting another delivery. This one arrived at 3:42pm. I rushed to answer the door as before and found that again my package was left on the sidewalk up against my gate. I was clearly annoyed because of prior experiences so I went outside to speak to the driver about leaving my packages on the sidewalk. I did not see the FEDEX truck nor did I see the driver and I can usually hear the delivery truck if it is close by. The driver was long gone.

I own a small business. I am open 7 days a week. I have posted a sign with business hours and instructions to delivery drivers to deliver to my neighbor should my front door be locked (one man show). 7 times now FedEx claims to have attempted a delivery on a Saturday but the business was closed. It was not closed. There was no sticker on my door. There were never any attempts made. Lazy, incompetent reprobates didn't feel like getting out of the truck to check. Judging by the fact that they have solid one-star ratings across the board, I'd say they don't care. The postal service is doing a better job. Use ANY other shipper.

This company has repeatedly failed to deliver packages. This will be the most recent occurrence when it comes to their failures. Their first attempt to deliver was fair, I was not home to receive this package; however on the 2nd and 3rd attempts I was sitting in silence waiting for a knock, a buzzer ring, a phone call, something! But to no surprise, I received a notification that their attempt to deliver failed because "I was not present." On the contrary, I had been waiting back and forth between a loud buzzer and the door. I then tried to rectify this problem, but can not because they have no humans to speak to (via online "live chat" and phone call). I also, paid the extra $12 to wait anyway. Sad, I know.

I had a package scheduled for delivery on Monday, I took the day off because it required an adult signature, the package never arrived, called FedEx, we show it to be delivered Tuesday, that the last update was made on 11/30, whereas online the update was made on 12/5. Every time I use FedEx this always happens, they are never prompt, their customer service is the worst. The last time I used them, they never bothered to knock on the door, and the package required a signature. Called customer service, our drivers are not required to knock on the door. How stupid is that, you pay for signature on delivery, but they do not have to knock. I think it's time everyone stopped using them and let them go under.

Same as others, my very expensive package was supposed to be home delivered with someone to sign. I waited to go to work the first day it was said to be delivered. After the window, I left. Next day I stayed at home afraid I would miss it and no delivery--no knock, no doorbell, but a strange delivery notice appeared. And then an email saying they missed me, and that my package would be delivered the following morning. Well that was today. I've been on the phone all day with them. They can't find my package. I've heard lies, excuses, you name it. What is their problem? I'm beginning to blame the original store that used them. I should probably cancel the transaction on my credit card.

I recently had a door tag left for a package that required a signature. The package delivery attempt was made at 12/2/16 12:47pm and the expected time of delivery indicated late afternoon on 12/2/16. No big deal. I will call customer service and find out where I can pick my package up myself at FedEx. Customer service tells me that I can pick up my package that evening at the distribution center between 6pm and 7pm the same evening. I drive 30 minutes to the distribution center where I am told to "wait 10 minutes and we will bring the package out to you". After waiting 20 minutes an employee shows up with no package and says "your package is not here, it is with a contract driver." The employee also said, "Your package will be delivered sometime tomorrow". So I drive 30 minutes back home empty handed.

Numerous deliveries left at wrong address. Rang doorbell, only to leave package at outward swing door. When yelled out carrier employee just raised his hand and continued walking away.

Since moving to a new city/state 6 months ago I have ordered MANY items large and small online and they have been delivered via the following services: USPS, UPS, FedEx Ground, FedEx Freight, and Amazon new delivery service. With the exception of FedEx - all deliveries have been on time and intact. Both FedEx Ground and Freight are worthless in my opinion. All packages from them are damages as well as some of the contents. That is IF the packages/freight don't get lost somewhere and I spend hours on the phone with FedEx and/or the original shipper trying to track it down myself. And of course I've already been billed for these items whether I ever received them or not. I honestly don't know how this company stays in business. The customer service is the worst I've experienced. They just plainly DON'T DO THEIR JOB!

Problems with assistance personnel after FedEx lost my important shipping. FedEx should have directly handle assistance like good companies that I can contact from my computer. When I needed to contact them, never they finished with my problem. I needed to call more than 4 times. FedEx has not qualified workers with a knowledge in Shipping dangerous material to other countries. I went to FedEx central where it is the "only" place that they received this type of material and were only 2 people working without knowledge about all papers that I should present in this type of shipment. Later, of depending the personal assistant (with knowledge) that take the package asked for different documentation, sending the same type of material. The only difference was 3 month. Why the regulation is not clear??

Whenever I make an online purchase which is several times a week, I will avoid FedEx whenever possible. Zero when waiting for parts to finish a job. It's nice to be able to plan according to scheduled deliveries. Unfortunately FedEx tracking generally waits till the evening of scheduled day and changes it. I could plan on this happening, but why? UPS seems to have it right as does USPS. FedEx seems to be happy being on par with carriers such as DHL.

The worst. Driver say they deliver it and never show up. They never knock on the door nor leave a door tag. When you call customer service they don't even help you out. All they can say is sorry. Like is that's going to change something. Prefer UPS a thousand times.

I had a package shipped to my address and it was just left at my door without even knocking which FedEx stated that knocking on the door is a courtesy. Really??? You walked up the stairs but left it at the door for someone to steal. I called FedEx and it took them a week to contact the delivery driver after hanging up in my face and defending the driver as opposed to giving great customer service without leaving packages out for thieves. It's unfortunate but I will tell anyone who's looking for a great delivery service to go to UPS. They give the best service and your packages will not be left unattended whatsoever. I'm now trying to get my package replaced but that's a whole other story. FedEx will never get my business again. Poor service. I wish there were no stars because they don't deserve any. BEWARE OF FEDEX. Don't do it; you'll be trying to replace your package like me after a week with no resolve... It's a headache!!

Awful experience, I waited close to an hour for customer service. I asked them if I could pick up my parcel because I will not be home and do not want the parcel sitting at my doorstep, and they did not allow it. Also, their charges for border fees are ridiculously overpriced and they would not call before they arrived so that I could assure my guard dog is not outside. Also, customer service was extremely rude!

I received a notification that my signature required, 2-piece, 150+ pound delivery would be delivered by the end of the day. I had to take a day off from work to ensure that I was home and available for the required delivery signature. I waited all day long at home, repeatedly checking the online status of my delivery- which never changed, by the way- until approximately 7 pm that evening. At this point I called FedEx and was informed for the first time that the delivery couldn't be completed and that it would be delivered the next day- which I will not be able to be home to receive.

FedEx claims that a package was delivered on 11/18 at 9:30a. This was a day and time that I was home. There was no doorbell ring or knock, which is customary for all packages we've received when at home. I took my dog out a little while before 11:40a, when I again left the apartment. That's two times I walked out the door shortly after their claimed delivery time. A package was never seen. There is no other door to our apartment. We are on the third floor of a building in a gated complex. Packages sit at doors regularly for hours and even days without incident. The package was over 40" tall and over 40lbs.

3 claims actually, all the same and they okayed one. I find them better than their competitors. Customer service goes the extra mile and will remove or adjust bill as needed. Really easy to work with!

Our new Shark vacuum cleaner was wet, another delivery left out in the rain. Previous drivers backed up into the yard when the ground was wet and left deep tire tracks then knocked down and dragged away driveway markers.

I waited an entire day for a package and kept tracking it. At 7:00 PM I went in to tracking and saw that FedEx noted that I was not available for delivery. I did not receive any notice. I did not receive a knock on my door and I did not see the FedEx truck pull up anywhere close to my home. I called customer service asking if I could get the phone number to the local branch or if perhaps they could radio the driver to deliver my package which I needed. They were not able to do that. This is not the first time this has happened to me. A few months ago FedEx delivered a 50 pound box to my neighbor's home and I had to find a male who was available to carry the box to my home for me since I was unable to carry it and my female neighbor was also unable to carry it. FedEx has the worst service of any company that I have ever had to deal with. If I could I would give them a rating of -0.

Honesty is such a lonely word! Yes, ** happen and package might arrive late I can understand. Try to improve the system. Whatever. At least let the customers know so that they don't waste all day for something that ain't coming. And god knows why they lie about making attempts to deliver the packages? So that I cannot get a refund? Great. US Postal Service is at least cheaper than FedEx.