FedEx Reviews

Have had several problems with this company. The drivers either don't show up, or show up after the designated hours of delivery. I have waited all day on 3 occasions to receive a parcel only to have the driver not show up, or deliver to the wrong apt. number. DO NOT USE FEDEX - their customer service reps claim they cannot contact the drivers to find out when they are expected to deliver the parcel. They tell you anytime between am and 5 pm but I have waited all day on 2 occasions to receive my parcel only to have them not show up.

I was having a TV shipped to me from Sony. This was a warranty replacement. Shipment required a signature. I missed delivery twice as I work. So I called FedEx to see what my options were. Was told I could sign door tag and they would leave it. However I was not comfortable in leaving a 40 inch screen TV on my front porch. I was told that was my only option by the customer service rep. However I was given the option online to change the shipment address for a fee. When I told the lady that, she said, "no we could not do that, that was against Sony policy." So I said, "ok I am not going to argue with you about the policy. Just tell me what I can do other than take a day off work and wait on FedEx."

Ordered a TV stand from Amazon. It shipped from Whitestown warehouse on July 8 only 146 miles from me in southern Indiana. FedEx showed it would be delivered on July 12. The morning of the 12th it showed on truck out for delivery. End of day no package. Checked the website and it stated that the package delivery date was changed by the customer. I called their customer service and they told me someone called and asked that the delivery be moved to the 13th. I told them no one called. 13th came and went and I checked the website that night and it stated incorrect address need additional information and I needed to call. This time I called Amazon and they were very polite. While I was on hold they called Fedex CS who verified the address was correct and said they didn't know why it wasn't delivered and that it will be delivered on the 14th.

In order to receive a package that required a signature I waited a day beyond the scheduled delivery day, then the package traveled 200 miles round trip to return to my location the next day. After 40 minutes on the phone with their "customer service rep." the corporate secret was released that for an addition fee I could receive the packed the following day, after 5 pm when I would be home, another wasted 200 miles of travel for my package.

Overnighted some documents to a law firm. Package was left across the street on the porch of an abandoned/boarded up building. The law firm's address was on a sign visible from across the street. The kicker is that the package was SIGNED for by the front desk! Spoke to 2 people at FedEx. "This has never happened before." No refund unless I speak to yet ANOTHER person. No promise of a reply was given to my complaint when they speak to the driver (if they ever do).

My FedEx awb no. ** has landed in India on 30th June 2016 and now it is almost 15 days but I have not received the shipment. I have contacted your employees and given multiple documents to them but still I am awaiting my shipment. Ms. Preti ** and Sheetal are the most rude employees I have seen in any professional organization, they do not take calls nor reply to emails and on top of it they are saying that they do not have color printer in their office to take printout of my documents and I have to courier it to them again.

I am an On-Site Manager for a 72 unit apartment building. We have one FedEx driver that will not take packages to the individual units. He states that every packages requires a signature but over the past month if we are not available he will just drop packages in front of the Manager's unit - no signature required. I have confirmed this will the Tenants that their order are NO SIGNATURE REQUIRED. I understand we have 5 floors and it is a pain to deliver at this time because the elevator is down but every other delivery service we use delivers direct to the unit. Before I complain I would like to know the procedure. Deliver direct to the door or drop off at the Manager's unit if the packages do NOT require a signature? BTW: All other FedEx drivers take to the apartment door unless signature required.

I have talked to numerous customer service and assurance officers and the delivery facility manager; none have been able to give any customer service. Everyone has been very rude and unhelpful. On Thursday my package was attempted to be delivered, I call customer service to schedule a delivery because I was told it could not be held for pick up. The report promised it would be delivered on Friday after 5pm. When I left work early to be home at 5pm there was another door hanger stating it was attempted again at 315 pm. It was only 415 so I call to see if they were going to send the driver out as promised and was told the driver had gone home.

I dropped a package off at a local dropbox on Thursday. Box showed that the daily pick-up had not yet occurred. Check online on Friday and it showed the package scanned. Now Monday and the package is still at the local 'hub'. Called once and was immediately dropped after giving the tracking number. Second call I was speaking with a rep for a few minutes when dropped. Third call the rep said that the number I gave was not a valid FedEx number!!! I asked to speak with a manager and was given to another rep that was much more helpful, and expecting to see the package move on tonight. I hope so.

Shipped out a Antique Budweiser clock that was 57 years old to Indiana through FedEx ground on 6/12/2016. The person from Indiana received the clock broke/damaged. Looked like they threw it off the truck or stepped on it. I just got off the phone with the claims department after 12 phone calls and almost a month later and was informed they would reimburse me my shipping cost @ $26.75 and $100.00 for damages. The clock is a Antique Budweiser and has a retail value of $750.00 restored. This one wasn't restored and asked for $300.00, which I thought was more than fair. I will never never use Fedex again and will spread this story with everyone I know. They will lose more in the long run that's for sure.

I paid additional money to have an item delivered by 10:30 am on July 11, 2016. At approximately 8:40 AM a driver pulled into my driveway and turned around by my house without getting out of his vehicle. According to tracking they had tried to deliver two different days prior but a notice was never left. I assume he was too lazy to get out of his vehicle to leave the notice. I end up finding out that my order had been delivered to the mall. FEDEX was no help in resolving this matter at all. As far as I am concerned their delivery is the worst.

I sent package in the Philippines. Charged with $$ amount for shipment. I found out they also charged the person in the Philippines with ridiculous amount. They said item will be delivered 4-5 business days which did not happen. They failed to disclose that the consigned person will pay in said country. The broker here said no extra fee yet they held the item for very long since they asked the person there to produce documentation that she does not have instead of communicating to their office here in Canada. I hope their Customs or head office will pay attention to this.

I had to ship a gift that had to be delivered to Morocco by the June 30. I went to Fedex store on June 22 and paid $141. I was promised that the delivery would be made by June 30. Now we are on July 8th and has not been delivered yet. They ruined the whole gift surprise to the people I am sending to. My package was in France for 3 days and then was sent to Ukraine for 4 days and was shipped back to France for 3 days and spent 1 day in Spain and finally made it to Morocco last Tuesday. We are on Friday 8th and I called them this morning and they told it will be delivered on Monday. Last time I am using them. I will stick with USPS.

2:59 pm: Delivered. 2:54 pm: Delivery exception. Retrieved shipment. 5:22 am: On FedEx vehicle for delivery. 5:01 am: At local FedEx facility. NEVER RECEIVED PACKAGE. My package was allegedly ORIGINALLY delivered at 10a.m. The driver then picked the package ("retrieved shipment") because he "misdelivered it" and then almost 5 hours later at 2:59 p.m., he "redelivered it to the right location". The driver also put that my package was signed for... Well, he put that it was signed for by my "Patio" and I don't even have a patio.

We don't have an electronic doorbell at our house, but we do have a LARGE brass bell next to our door and a BIG sign that says: "Ring Bell LOUDLY." Today we were expecting a very important, very expensive package. We rearranged our schedule to be here for the package delivery. Two of us were home and in different parts of our house; we could have easily heard the bell. Imagine our surprise when we opened the front door to find FedEx's paper slip of attempted delivery (15 MINUTES EARLIER) but "customer not available." WTF? The delivery person did not ring the bell, nor, apparently, even knock very hard on the door and split within just a few seconds, taking our much anticipated, much needed package. We immediately called FedEx to see about turning that guy around, meet him somewhere, or at least be able to pick up our package later this evening at a distribution center. We were told "No," on all three counts.

This is a shipping company, right? That apparently is not the case. The package for a client was held up for delivery. I called to find out the hold up. After 42 minutes of holding, I was told that they had the wrong zip code and had tried to contact me multiple times to find the correct information, to no avail. They refused to deliver the package after three failed attempts. Yet, when I looked up the shipping information that they were given, the zip was correct, and the phone was also correct. In other words, FedEx dropped the ball on this one and wanted to blame errant info -- seems to be their standard mode of operation. This is my last bad experience with FedEx. There are other options.

I sent an envelope to Nigeria on the 2nd of July, 2016 from Texas. Before using FEDEX, I spoke to the representative named John about the urgency of the mail and was assured my package will be delivered not later than July 8th, 2016. I tracked my package only to find out that it is still in Britain. Called to speak to a rude representative and the worse customer rep with no manners about conflict resolution. I paid $121.91 to send a 3 paged letter that will spend 2 weeks before it's received?? That is slower than just buying stamp and sending a post office mail. What a rip-off. Fraudulent FedEx.

I have used FedEx Delivery Manager for the past couple of years b/c I place lots of online orders so I get lots of packages delivered to my house. Recently I tried to change my address b/c I have moved. The FedEx website would allow me to change my address in one place but not the address to which packages are to be sent. Instead I got an Error 1000. My husband, who has had a FedEx Delivery Manager account almost as long as I have, tried to make the same address change and got the same result.

They do not know where my package is that was supposed to be delivered yesterday July 1st. I called and they said they will call back in 2 hours... 3.5 hours later I call them and now that department is closed... Really??!!! According to the tracking my package is in Essex, CA and according to the guy on the phone, it is in Chicago. Now I can't get any help or delivery until July 5th. Now as I told them on the phone, my package is a water heater that desperately needs to be installed since mine still has to be used but it is leaking all over my floor. Thank you for nothing FedEx... I want my package and a shipping refund!!!

I ordered packages from Walmart and Famous Footwear and they was suppose to be delivered yesterday. I call them because I was waiting outside and my wife was waiting inside so we could look out for the FedEx guy. Well long story short he never showed up and he altered the package online by saying no one was home which is a complete lie. We waited all day... we spoke to management and they promised us that it would not happen again and that we would get our packages the next day.

I ordered from Gmail items worth $200 plus, and when checking out it would not give me a day express delivery instead I waited for weekend delivery. Then on a weekend which is 06/02/2016, FedEx made a note in their tracking number when checked that attempted delivery at 9:39 am when I have been in my place the whole time because of that delivery. When I called them they said and also from notification that it will be delivered on 06/07/2016 which I was a bit worried because some of the items may be spoiled. Called Google Express and all he said was an apology. When I tried to cancel the item it will take days to refund the money to me which I just let them go ahead with the purchase as I am worried of the inconvenience of following up and refunding my money back. These companies were very inefficient with regards to their staff. I said poor, very poor service. Will no longer order the items.

So disappointed with FedEx - I have paid close to $200 just for shipping to FedEx and I was promised that the package will be delivered by 01 July 2016, but it did not. I had to call FedEx Customer Service and the reps were polite but not at helpful. Because of this package delay I had spend more $200 for buying the same stuff what I was expecting for my family for the festivities. I don't know why FedEx does not understand the priority, I mentioned them that we have our kids' clothing for festival, which I promised them for the festival. Since it got delayed, I was contacting FedEx to help me, so that I can at least go pick it up from local office, and I did asked them to charge me anything on top of my shipping cost - nothing worked out. So heart broken and ashamed in front of my family and kids. FedEx made me look dumb and break my promise, ruined our festival day.

FedEx is a terrible excuse of a delivery company. They charge citizens all this money send things to whomever and don't even deliver it on time. There's always an excuse. The telephone agents are rude and knows nothing about quality value nor customer service skills. I am totally disgusted with FedEx's entire operation.

I am attaching the location to be more specific 670 E 132nd St, Bronx, NY 10454 is the WORST. The drivers are lazy, the supervisors are never available and they lack communication and customer attention!!! After filing 2 complaints and several phone calls with FedEx you think a supervisor will call to apologize or to make sure the customer gets their packages!! I was supposed to get an overnight delivery, I took off from work to wait since they gave me a tracking number and an estimated time of delivery which was 8pm. The driver's claims that on the first try I was unavailable, there was no door tag, didn't ring the doorbell even though he knew this is an apartment building and in order to get in someone has to buzzed the in!!

I called and talked Janet on 6/30/2016 regarding why yesterday their site said my package would be delivered today by the end of day. Well today I checked their website and it said not until 7/7/2016. How the hell can they be that off as of yesterday!!! Gosh I wish when things say one thing it should be within a day or 2 at the most. So now for my husband's 50 birthday he will get a piece of paper saying what I got him. SHAME ON YOU FEDEX. GET YOU CRAP TOGETHER...

So I sold some items on eBay. Went to go ship them, checked out all my shipping options. Selected FedEx due to the fact they were 8 cents cheaper than USPS. (Even though I would have to drive 20 mins to drop it off at their building. Was quoted the same price in store rate as well as the online rate. Printed my labels and dropped them off at your store.

I spoke to 7 different FedEx customer service representatives until they finally helped me. One even rudely hung up the phone... My packages were suppose to deliver on in two days (after placing an order on Monday for Express). Thursday night at 8 PM they call me and tell me they can't ship it out until Monday because the address was unidentified. I VERIFIED THE ADDRESS MULTIPLE TIMES AND THEY STILL COULDN'T DELIVER IT. Unbelievable. My coworker needed those packages by Friday and because FedEx screwed up it had to wait. UPS.... smooth sailing... I gave them the EXACT information I did to FedEx and they were just fine delivering and finding it.

I have a FedEx account. I needed to send a package today by noon. I took it to the FedEx hub at the airport. My receipt said $65.91 and I was not told it may be more when I get my bill. When I got the bill it was $87.63. I disputed the amount and received an email that the dispute was denied due to correct pricing. There is no option to dispute this or contact anyone else. I will be calling by phone tomorrow. The breakdown on the new bill is: 76.37 transportation charges; 11.26 special handling charges. On the receipt at the bottom it says "Subject to additional charges. See FedEx Service Guide at fedex.com for details..." ...which I did and read everything in it that applied to what I sent and the area I sent it to and I paid upfront for deliver services.

Complaint Description: I had an iPhone 6 plus s that was sent back through FedEx. On Jan 19 FedEx package was put in mailbox by mistake and mail lady took it and gave to the Fedex driver that picks up at the post office. They have gave me his name and I have gave to FedEx that information to be told that driver does not work for them. Went through his mail sharing and talk to them and was advised this driver picks up there every day and to tell them FedEx - he is a contractor FedEx driver so I called and gave info to them - still to be told no one picks up in Venus Tx. I asked them to check ground and was told they don't pick up. My phone still not found and no one know who this driver that picks up at Venus tx post office is.

Purchased a surfboard and it was mailed via FedEx from NC to CA. Board arrived in Anaheim, CA where it sat in the distribution facility for 2 days and then was shipped to Texas. Multiple calls to FedEx from myself & shipper attempting to have box retained at distribution facility for pickup. FedEx failed at each point where the package could be intercepted and rerouted. After multiple requests to ship the package to my work from both the shipper & myself FedEx STILL didn't get the right address. At this point I will take the day off work to stay home and await delivery since asking FedEx to change ANYTHING might ruin the shipping process again. I am now an extremely unsatisfied customer and will make every effort to never use FedEx again.

My friend's package was supposed to come this morning, but it didn't. The delivery person was supposed to leave a tag or something, indicating that he came and couldn't find anyone in the house. There was no tag, there was no sign at all that some delivery had come and left... I called the FedEx on behalf my friend, communicated through a electronic secretary. I requested that the package would be sent to a certain fedex office that we can pick up ourselves. The fedex office is the one on 100 Redneck Moonachie RD, NJ. We went there. The lady, who happened to be the manager of that office, didn't except my friend's photo idea because it wasn't issued by the US government. That was absurd because he is a businessman waiting for his visa to be approved and he is new here.

FedEx has got to be the worst delivery service in existence, they always claim to not be able to find the address, even after they delivered the day before. They have no live customer service people to talk to, just a bunch of programmed bots. They couldn't find a package if it was sitting on the dashboard of the truck and the drivers are always complaining about working long hours. I don't understand why, they are hourly employees that make about 18 dollars per hour. I am FedUp with them. From now on I will use UPS or USPS for any deliveries I send out and I will also request the suppliers I purchase from use UPS or USPS for my deliveries or I will purchase from those who will.

I had a smartpost package that was suppose to be delivered to the post office and they sent it to the wrong post office. The post office would not allow me to pick up my package because my Po box isn't associated with that particular post office and they said it would be sent back to sender. So now I have to wait another week for a replacement package because of a mistake made by a FEDEX rep. The Fedex tracking even stated it was going to the correct post office but ended up elsewhere.

If a tortoise & FedEx starts a race to deliver parcel, absolutely the tortoise will win. I courier a parcel on Monday and arrived on Saturday. The distance was only 700 to 800 kms. approx., very slow, very very slow, even a tortoise can deliver fast than it

FedEx needs to train its drivers in Humble (Houston), Texas to stop delivering items at wrong addresses! I have had to call FedEx about three times to come and pick up items wrongly delivered to my address! Too bad other people have not been kind enough to return the courtesy by returning my items wrongly delivered to them by FedEx. All these items have all been Wal-Mart shipments. I shop a great deal on Wal-Mart website and the FedEx drivers just assume that all shipments are mine just because they are Wal-Mart boxes without taking time to verify the address and end up also leaving other people's stuffs at my address.

We use FedEx International service infrequently (2 x month) but enough to know the procedures for booking a shipment onto their system. The cutoff point for a same day collection is 14:00 but we use 12:00 to be safe. Recently we moved to new premises and have noticed that the FedEx van misses our pick up for same day more times than he makes it. Further, trying to track who is doing what at the company is also very difficult because the audit trail for web bookings is incomplete. When booking in a ZMPA reference number arrives on the screen. This has to be written down as there is no emailed reference or print-out reference with this on unless you go through the receipt process. More paper... and 1 out of 10 for user friendliness. For a CEO to be writing this tells you that frustration is at boiling point. FedEx - get it sorted or sell out to somebody that can, it's not rocket science, it's a parcel and an address!!!

The FedEx story is a story of total incompetence. Today I was to receive a package, the tracking system says it was delivered to the front door, however NO PACKAGE came in. There is a security guard at the front door, together with a bunch of cameras. The security guard was ON POST at the moment you claim the package was delivered. Moreover, when I contacted your office your representative claims that NO ONE has a contact phone to the driver, and that you will try to find out what happened on TUESDAY (today is Saturday)... This should be a warning to all potential customers against using any FedEx services, as it is TOTALLY UNPROFESSIONAL.

I ordered a few things from WalMart. In one order, WM will use all 3 shipping companies, USPS, UPS and FedEx (if you can call FedEx a shipping co.). Yesterday, my tracking showed FE delivered the order to my door. Now mind you, I was sitting right here, at the window and NO package was delivered! I called FedEx and they said he had delivered it to another address, 2 miles away on a totally different street! She said they would contact the driver to back to the wrong address, get my package and bring it back here.

I shipped a hardshell suitcase from Los Angeles to South Jersey. The suitcase arrived with the telescoping handle extended and badly twisted and unable to be pushed back into the suitcase; in short, FedEx broke my suitcase. I filed a claim. My claim was denied because FedEx said if they did not put it in a box, they are not responsible for damage to suitcases. Nowhere is this mentioned on their luggage shipping page. At the desk I was not told FedEx would not take responsibility for suitcase damage. The South Jersey location I shipped from originally (the damage occurred on the return trip) in fact told me I didn't need a box since my suitcase was hardshell and sturdy.

This is the second time in the past two weeks that FedEx claims they have delivered a package, but have not. The stupid driver can't read street addresses. The last package went to the neighbors several houses down (address not even close) and I picked it up myself. At FedEx they actually had the nerve to think I was pulling their leg.

The absolute worst. They said they "attempted" 3 deliveries but not ONCE did my doorbell ring! All I got was a damn door tag and I asked the neighbors and they said he just stuck the tag on the door and walked away! So I called the establishment and she said the guy tried 3 times and they can either hold my package or send it back. I told her that their delivery guy is completely lazy and any idiot can see that at ANY apartment complex you have to RING the receivers doorbell. I tried to track the tag number and it kept coming up invalid! This is why I like UPS 10x more than FedEx.

Now I understand why the post office has been and will be around for many more decades.

Worst company ever. Put wrong service in, charged me for priority and gave me economy. Damaged my stuff inside a suitcase and will not replace it. Damaged the outside of the suitcase and again will not take responsibility for it. Has given the worst customer service experience ever. I do not suggest this company for anyone!

I was charged and promised full delivery point A-Z - total cost $344.00 for a 8 lb box with toys less than $75.00 and a stethoscope, diabetics kit to check sugar levels. They told me "$200.00". Reluctantly I agreed. Just one thing FedEx forgot to tell me. The endpoint wanted extortion money to deliver it the last mile. I did so to make sure my girlfriends dad got a good set of testing tools for his blood pressure and diabetics.

I ordered an item and received shipment details for FedEx. The tracking detail showed it should be delivered on 6/1. As of 6/4 they still have not delivered the package although it was on the truck for delivery on 6/1 and 6/2. Status said "delivery not attempted." So on 6/2, when it hadn't arrived by 8pm, I changed delivery to pick up myself at FedEx/Kinko's since I figured the driver could find that location. I also called FedEx on 6/3. I was told the package needed "a label update" and would be delivered on 6/4. Once again, no delivery to the FedEx/Kinko's today...

It appears that the company is putting fraud onus on the public rather than on its own failed security. Notably abuse@fedex.com has returned to me four times as failed delivery. Finding a corporate email address is impossible (so far), and FE does not respond to Facebook complaints, even re-fraud. Watch out.

Packages received via FedEx have been consistently late over the last several years. More recently, I have been tracking a shipment since the package was sent on 05/27/16. After a day the tracking information estimated that the package would arrive a day late on the 4th of June. Now the tracking info indicates that it will arrive 3 days late on June 6th. I called FedEx customer service to ask about the delay and was told that shipments are not guaranteed by the estimated date for ground shipments.

I had ordered something online & the company used FedEx as their carrier. It was standard shipping, so I expected it within a week or so, give or take since it was coming from California & I live in New York. The package took almost a month to arrive. I was tracking it all the while with the number & the updates were so few & far in between that I thought it might have been lost after two weeks. A few days after I had ordered this package, I also ordered something else from another company that used UPS. That package also was shipping from California, yet that package arrived 4 or 5 days after it had shipped, despite me ordering it after this package that had yet to arrive. I contacted FedEx multiple times about the status of my package to which I got no response. The tracking info updated every couple of days & my projected delivery date kept changing & being pushed back farther & farther.

Placed the order on Thursday 5/26/16. It listed a 2-day Express delivery, expected delivery 1 Jun. That is exactly 6 days! Granted the 30th was Memorial day, so Sunday and Monday should not count. What happened to Friday, Saturday (end of Saturday would have marked the 2-day delivery period). I see trucks delivering on Saturday and then of course there was still Tuesday. I call that switch and bait, not meeting contract obligations, whatever but it definitely was false advertising.

I have been tracking my package for about five days and finally it arrived my city. I was so happy that I can finally do my homework on my new laptop this holiday weekend. I got home from work and met a Door tag from FedEx stating they attempted to deliver my package but no one was home. It also stated another attempt will be made the next day so I asked my wife to please stay home and receive the package on my behalf.

I was told by FedEx my package would be delivered 5/26 up until 8:30 pm. I was at home waiting but my package was marked delivery exception, customer not available. Customer service only knew one phrase: Sorry for the inconvenience. Poorest service ever!

Act as a Federal Express please, your automated response is not satisfactory. I'm unable to collect $4,905.00 because you mishandled my package. It is a very large sum for me and I cannot just forget about it. I spoke to numerous FedEx employees but not yet received professional response. This level of service is expected from some no-name bodega around the corner but not Federal Express. Your company switched tracking numbers and was unable to provide any information about the lost package from 3/25/16 until 4/21/16. Your company didn't collect signature upon delivery despite it was requested. As a result PayPal unable to verify merchandise receipt by seller (recipient) and issue refund of $4,905.00 to me. I didn't do anything wrong, why should I lose money?

They delivered to the wrong house, and when I tell their customer service people they respond with "but your package was received by C.**." I tell them I don't know who that is and they say "oh well we have to investigate and contact the driver." Three separate people told me that, it really makes you wonder what kind of idiots are running the place. They tell me they will look into it and get back to me but they don't get back to me. If you have the option of using ANY OTHER courier then DO IT. FedEx sucks at what they do, and have terrible customer service on top of it. Save yourself the headache.

I bought a teddy bear for my ex in Lake Forest, CA. Got a seamstress to sew a custom scrub suit for the bear to make it look like her uniform at the hospital where she worked. I planned to surprise her with it so I timed the arrival of the bear when she was at home. The package came on time, she was at home when it arrived, but the delivery guy just rang once and left! Didn't even bothered to wait a few more seconds.

I personally NEVER use FedEx but I am subjected to by companies who think FedEx actually knows how to deliver packages in a professional, courteous, timely manner. Oh this latest delivery really takes the cake. I ordered a very expensive item from a company who will remain nameless. I paid a ridiculous amount in shipping to said company. I did not know FedEx was their 'choice' delivery company. I receive an early notice the item had shipped (YAY!) because this particular item isn't suppose to ship for anyone until June. Lucky me, right! I decided to work from home on delivery. The tracking info said it would be delivered at the latest 8 pm.

When the package shipped to me, the tracking from FedEx indicated a delivery date of 5/17/2016. I ensured that someone was present to sign for the package. However, on the day of delivery, the shipping date suddenly showed up that although the package was in my city, delivery was delayed until the next day. When I called customer service to see if I could pick up the package on the original date, the FedEx representative spoke English with such a bad accent that I could barely understand what he was saying. When he finally input my tracking number, he wouldn't answer any questions. He just kept repeating, "I apologize, but my system shows that delivery is scheduled for 5/18." I received zero help from customer service and received zero new knowledge beyond what I already knew. I finally hung up in frustration because he wouldn't answer any questions - he just kept repeating the same phrase over and over.

I ordered a mobile from mi.com on 11 May but they are choose FedEx for Delivery of package. Package is arrived at local FedEx facility- New Delhi on 14 May. I had enough time to contact the FedEx Customer care. Everyday they postpone to tomorrow. It is very Frustrating. It takes so long. Express just for name. No express service. They only make us fool. Poor Kind of Service.

I ordered a dress from a company. To my dismay they used FedEx and a signature was required. I asked them to please try to redeliver at a more reasonable hour. Initially I was told that was okay only to be told the next day they couldn't do it. I then went to try to pick the package up. I was told they closed at 3pm. I was there at 2:32pm. I pushed the button on the gate no answer. I called FedEx no one would pick up the phone at the location. I was hung up on. Finally I got someone else on the phone to then be told I was at the wrong location. They sent me to another location dead end street with no FedEx. I called back - that was a mistake it was at the original address which was now closed. They outright lied repeatedly about where the package was and offered no resolution other a pitiful I'm sorry.

2016: "FedEx Authorized ShipCenters provide access to the FedEx transportation network at over 5,800 independently owned and operated pack and ship locations across the U.S. Stores participating in the FedEx Authorized ShipCenter program also provide many other business services. Please note that these retailers may apply additional charges to the FedEx published rates." 2006 fatwallet.com blog: "Charged to drop off a FedEx package at an "Authorized ShipCenter". Roadrunner: "The place near me also charges for drop off. I thought that was normal. I think it is $3 at the Post All here in town."

I just moved from Canada to the US and I shipped 8 boxes through FedEx. I was shipping my personal belongings including crystal glasses and China, so I bought heavy duty boxes (extra strength, thicker cardboard) and used bubble wrap to individually wrap each piece. When the boxes arrived, it was raining. The person in charge of delivery was very disrespectful to me saying he was tired and the boxes were too heavy to be carried up one flight of stairs. He kept picking up boxes from one location and throwing them forcefully to the next. Boxes were in very bad shape when I first saw them in the truck but when they got up the stairs they looked so much worse. 2 of the boxes were completely ripped and things were falling out. When he dropped the last box on the floor, I was standing right there. A frame in the box broke and pieces of glass fell out of the box. He just looked at it and repeated that the box was heavy!

My boss recently shipping me an overnight 0.5 lb package that was supposed to be here Friday as it was dropped in the mail Thursday. My overnight package, which almost $70 dollars was paid to overnight ship, still is not here and it is Tuesday. The shipping label has been changed multiple times, making it hard to track on even the phone app. And when I called customer service, they told me to contact the shipper, who had no idea any of this was going on. I don't understand how a big corporation like this can stay in business with crap customer support and disappointing shipment to say the least. Never again will we use FedEx to ship employee mail.

I just tried to pay 3 invoices with FedEx. I accidentally hit the EFT instead of CC button, and the payment was submitted. I immediately called FedEx and got a Customer Service rep who was beyond clueless; she had put me on hold to get help. She could do nothing. She sent me to Tech Support, to figure out how to cancel it on the online interface. Tech Support could not tell me where to go to cancel the 3 payments and resubmit correctly. I was told they could do NOTHING. I asked to speak to his supervisor, and got some Customer Advocate Dept. I was told that they could do nothing as well. I asked for the Revenue Department (a special department) and they were on the East Coast and closed. With the DIM shipping FedEx has become an ongoing headache for us. With this NONEXISTENT level of customer support it is finally time to move to UPS. ENOUGH!!!

Today for the second straight time a FedEx driver left my package in an unsecured place. First: Outside the entrance to my apartment bldg; Second time: In the lobby of my bldg. Both times the package could have been stolen by anyone, and the first time it was soggy and damp from being left outside in the weather. I know that my business is small and insignificant to FedEx, but going forward I will work to ensure that I protect my online purchases by not risking loss of them by having FedEx drivers dispose of them as they see fit.

I ordered a package online towards the end of April, and it shipped on 4/26/16 via SmartPost. I still have not received it. FedEx has not provided an estimated arrival date, and online tracking information has stated that it has been in the same location, the city surrounding my college campus where the package is supposed to be delivered, for six days (four business days). When I called FedEx after the company I'd ordered from and my post office were both unable to help me, woman I spoke to was fairly rude and insinuated that there was nothing FedEx could do. When I mentioned that my PO box was on a college campus, she told me that the company I'd ordered from had not included the name of my university on the package. This simply isn't true. On the company's site, my shipping address includes the name of my college, and when the FedEx representative read back my address, it did include the name of the college.

I ordered a mirrored desk from Wayfair and the FedEx driver left it in the middle of my driveway. I was home and could have brought it in the front door had he or she bothered to ring the bell. It took me over an hour to get it in the house by myself. I called Wayfair and told them I will be buying anything else from them unless they can ship another way. I have never had trouble with UPS, but I will not use FedEx ever again.

I ordered 2 day delivery on a late Thursday afternoon. I paid for 2 day shipping which is advertised on the website to include a Saturday. It took 5 days for the package to arrive. The Chat customer service representative said FedEx doesn't deliver on a Saturday and Sunday. I called the helpline and they said that the Friday didn't count because it was a shipping day and they exclude that from the number of days! Using FedEx was a costly mistake as I had booked a contractor to use the materials that were not delivered as advertised. I will never use this company again. It is hilarious that it is in fact still in business.

On Wednesday 4/27/16 I received a text on my phone from FedEx, that they would deliver my package next day on 4/28/16 by the end of the day. I came back from work 12 pm and was waiting till late in the night. I didn't find any notice that they came and I wasn't here. So Friday 11 pm I came back home. I called them and they told me that they came again but I wasn't here. So I told them that I never gonna be in the morning because I work. I asked them to just leave my package outside my door. Her response was that they always deliver in Middletown NY 8:50 am - 10:50 am and that their policy doesn't allow them to just leave packages at people's homes without signature from an adult. I told her that I don't have anyone at home and this time that they deliver in Middletown NY I always work. If I could at least drive to the closest FEDEX office later that day (40 miles back and forth) in Newburgh and pick it up.

On 4/20/16 ordered a pkg. shipped via fedex ground. On 4/26/16 got an e-mail from fedex that our pkg. was delivered. Didn't see the pkg. Called fedex, asked the lady and by the way she was very rude, nasty and treated me like I was taking up her time. I asked her that my e-mail said my pkg. was delivered but it isn't here. Told her "we live in an apt. building". She said "it is at the post office". Told her "your e-mail could have said that on there". Called the post office next day. Didn't get our pkg. in the mail. Post office said it never received our pkg. and never got scanned in.

FedEx, which unprofessionalism!!! I entered all my details to get updates on the delivery. I waited for delivery today, I was at the window to the second floor. I saw the FedEx van. I went down to get my merchandise, but the driver was already gone!!! I go to the track on the web and find a note asking me to contact FedEx to verify my address, among each other, I already got a call for this same delivery a few days ago where they asked me if the address provided was accurate and I confirmed everything correct. I quickly call the customer care, explain the situation. They make me wait, they say that the driver was already back in their warehouses and that he was wrong to read the address!!!

I am a frequent online shopper and have NEVER had efficient delivery outcomes with vendors that use FedEx and from now on, I will take the extra step to find out what carrier a vendor ships with and if it is FedEx, I will forfeit the purchase and make sure that the vendor knows why they are losing my business. The latest debacle started with a missed delivery on 4/20/2016. Using the door tag, I spoke to a telephone representative and arranged to have the delivery rescheduled for Monday, 4/25/2016. I arranged the day off and was home for the entire day waiting. I decided to track the status at about 5:00pm online. The information indicated that the delivery would be made by the close of business on Tuesday, 4/26. TYPICAL FedEx.. I telephoned FedEx and indeed found out that although there was a notation that the packages were to be redelivered today, Monday, 4/25, they never made it onto the truck.

Ok. My package was supposed to come on a Thursday. It didn't arrive yet, it's monday. We made sure it was express shipping. I'm in New York City, and I'm supposed to go to Portugal on Wednesday. I need that package to renew my passport. They have no sense of emergency. All they were able to say was "no guarantee". My boyfriend talked to at least 20 representatives and supervisors. They have no direct communication with the drivers. It was no sense. All I want is my package and they are late and they messed up on the location. On Monday. Really?

In years past, I never had a problem with FedEx. Now, actually since 2014, FedEx will not deliver to my home address. I live in a rural area, and they have to cross a bridge to get to my house. However, every time I order something and it ship via FedEx, I want to pull my hair out because of the headache involved! The drivers always make three delivery attempts, in spite of the fact that they should know on the first attempt whether or not they can make the delivery. And inevitably, I get a notice saying I have to contact FedEx to provide an alternate address.

Below 1 star if I could rate lower. My package was supposed to be delivered to me on 04/06/16 but I never received it. I tracked the shipment online each day. It had been delivered to two different facilities and then it disappeared. The package never left the last point of delivery. I called FedEx and left a message which was ignored. I never received that package. I was told someone would return my call and explain, but this didn't happen. I'm obviously not able to place my trust in this company to deliver as promised. Someone clearly made a big mistake and tried to cover it up. For this reason, I will never do business with this shipping company again.

If I could post with negative five stars, I so would. This company is absolutely ridiculous. For a year I have been getting a package with diapers and wipes from the honest company. FedEx has been the delivering corporation for the package every time, no issues if I was home or not. This one time I NEED the diapers, they are telling me I have to be home to sign for the box. I okayed the package to be left at the door after the first failed attempt, since I would be at work... Still no package the next day. Call again, once again, they tell me they cannot leave it without a signature even though I okayed for it to be left, since again, I had to work. Left for California for the weekend, expected it on Tuesday, as they told me they said they would leave it at the door, and once again, nothing Tuesday.

This company seems to have been good in the past but over the years, it has slowly became something bad. I have paid for $12 in extra shipping and the package has yet to be here. Waiting extra time is a hassle especially if it's sitting only 3 miles away. My package has also sat in one area for 11 hours without movement. The area has no reported delays. I am tired of waiting on a shipment I have paid so much for. I say use the truck that makes your mood go UP and is fast and reliable. Go brown not white.

I moved to Idaho a few months ago and each month I pay extra money once a month to have my shipment be here the next morning by 10:30am. This is the 2nd time I have used FedEx for this and it's an hour and a half after my package should've been here and it's not. I've called 2 times today and each time they say I should receive a phone call back, still no call. I have meds shipped to me every month and the only reason why I pay for priority shipping is because my insurance will only let me fill it the day before. I used UPS before I started using FedEx and they would get it to me an hour before the time it was supposed to be here.

I had a package that I was expecting and was purposely working from home in order to be able to receive it. Early that afternoon, a neighbour brought up a door tag left by FedEx saying that they had attempted delivery. I was surprised as I had not heard my buzzer go off. I called FedEx to find out what had happened and I gave them the number on the door tag. They told me that the number on the door tag was not linked to a package, and that I should contact the company that sent the package to track it. This being unacceptable, I asked to talk to a manager. The woman I was then put in touch was at least willing and able to locate the package and driver. She then called the driver who claimed that he did press my buzzer - however this was not true. In my conversation with this woman I told her many times that the driver had not pressed the buzzer, that I had been home the whole time, and she repeatedly insisted that he had pressed buzzer.

Opened our door and saw a door tag left by an unknown driver. The Driver never knocked. Called "customer service," and explained what happened; asked for the Driver to return. The Rep attempted to convince me that the Driver could not return. I asked for a Supervisor, only to be transferred to another Rep. That Rep placed me on a 30-minute hold, came back on the line, and repeated what the first Rep said. Asked again to speak to a Supervisor, placed on a 5-minute hold, then told ALL the Supervisors are in a meeting. This poor customer service is unacceptable!!!

Every time I get a shipment sent to my house via FedEx never goes flawless. Brown never fails me and even our local post office beats Fedex by far. This time I was sent a package that required a signature. The driver came 4 times and 2 of those there were people in the house and he just softly knocked on the door and just slapped a door tag on the door and runs away. I know cause I can see home my home camera. I called and complaint but all the customer service was outsourced to India and they have no clue of what is going on. I asked from the first attempt to give me a location for me to pick up but they would refuse to provide one.

The driver must have ripped off the tape instead of peeling it off.

I went to where I got the fruit ship to VT and MI to complain along with my family members refusing the fruit and having it left there continue rotting. I can't get my money back from the dealer because she is blaming FedEx. FedEx is blaming the shipper. I spent $141 to send 2 cases of fruit to Vt and one to MI. I can't believe that FedEx drivers can refuse to take the fruit back when asked. Well if this is the case I will tell all my friends and family to boycott FedEx since they don't stand by their delivers. Shame on you! The shipper kept the order sheet so I don't have a receipt. I am totally disgusted with the shipper and FedEx. I hope you won't screw anyone else. If I could have given you a lower rating I would.

NO WAY. We were home. I was expecting another delivery yesterday, I left a note on front door to leave package with neighbor. It was left with Super but no notice of delivery. I thought it was lost again when I saw it was delivered on the computer. I asked neighbor if she got my package and she said no. I went to Super's apt and there it was. I don't like this at all. I would NEVER have delivery by FEDEX again.

I am a business owner. 1 week ago I sent a 50 lbs package overnight to another dealer in IN. The package was suppose to be delivered by 10:30 am the next day. It has been 7 days and FedEx has not delivered my package. $37,000 worth of merchandise. Every supervisor who gets on the phone could care less and all they say that they have no info on my box. 50 lb box and they can't find it. It obviously has been broken into a stolen. The box has not been scanned since it hit Memphis TN which is the main hub. The lack of customer service is appalling. $37,000 and I can't even get anyone to call me back. I'm flipping out!! If you ever have to send anything that is expensive or rare DO NOT TRUST FEDEX. The worst delivery company on the planet!!

Shipped entire wardrobe which was 7 boxes of clothes, shoes purses. Only one box was delivered as scheduled and it had been damaged and contents placed in generic box. Clothes were soiled. 3 boxes came a week later. The other 4 boxes were lost or destroyed. I was only reimbursed for ship cost of $127.00 by FedEx. I would not recommend this shipping company to anyone.

I missed my delivery today at 12:19. I called FedEx. Since package was not back at the depot, it would be redelivered the same day. It never arrived. I reassured FedEx I would be home. Service rep called depot for approval on this delivery.

The television I ordered was delivered very damaged and then I sent it back. Upon sending it back, I ordered a replacement. The replacement made its way from multiple states away all the way to my state then it was refused and sent back to the shipper. I had to call and arrange yet another replacement. This is not the first time I received broken goods from FedEx and I never use them personally, but unfortunately in cases such as this, it is who the shipper chooses to use.

This is the second time in the last two weeks an expected package was to be delivered and wasn't. Waited around all day only to discover when I checked online that a delivery "had been attempted". This is not a problem with the address - two different addresses were involved and have received multiple deliveries in the past. The drivers are flat out lying and Customer Service is not much in the way of service. It's Friday and the next attempted delivery will be Tuesday. Why are we paying for the privilege of allowing FedEx to determine our schedules and manage our expectations? No more FedEx - I don't pay for the opportunity to be treated badly.

I am a physician and work via telemedicine with a clinic which maintains an account with FedEx. I need to regularly send critical documents to the clinic and had a package scheduled for pickup yesterday which had to be delivered today, as the clinic is closed on the weekend and this involved care for a sick patient. I was given a window of 4-6 PM. When the driver had not arrived by 5:30 I checked online and encountered a message that there were "difficulties with your delivery". Immediately phoned FedEx who informed me that the driver had come to the house, had spoken to me and had been told that there was no package (actually used my name).

This is the third time FedEx has cost me money. I ordered parts for my lawn tractor. UPS and FedEx have both delivered to this address in the last month. This time FedEx says "Can't find address", "Invalid Address"! The item was purchased on eBay, and FedEx responded they needed the "Shipper's name and address". These are not available on eBay to the buyer. I responded with directions and GPS coordinates. FedEx advised information has been sent to the delivering department. It is now a week later, and the tracking still shows they need detailed info from me! There is no way to contact a person. I phoned the shipping dept. and no answer after 10 rings. The cust service number is automated, and all I can get is, "Package not delivered due to invalid address"!

I purchased an item in Arizona that weighs a pound. I ordered on Wednesday afternoon. I received an email stating it would be delivered on Monday 8 pm. 5 days later I called FedEx and she said I would have to pay additional 16.00 after I already paid 25.00 for 80.00 item. Insane, I will NEVER USE FEDEX AGAIN. UPS is cheaper and more dependable anyway. Shame on you FedEx. Hope you go out of business.

On more than one occasion the FedEx delivery person has deposited parcels I was waiting for at a different address despite very clear street signs and house numbers. Today my parcel, a very expensive custom photographic print, was left lying up against a neighbor's garage door in the pouring rain. No plastic bag or other protection was used. The parcel was ruined. Neighbor called when she found it. FedEx doesn't care. The driver reported it as delivered to my front door - a total lie. FedEx should NEVER be a delivery choice. Their service is beyond pathetic.

Hi. I want to tell everyone FedEx is the worst delivery company in the world. Besides you want to lose your package and no one take the responsibility for you! I use the FedEx overnight delivery to deliver a very important document. I stay in home whole day to wait for the document. It is tracked in websites has been delivered in 1:00 PM. But I haven't received the package. Also during the delivery time, I wait in home. No one knock my door, no notify! Nothing!!! Just the websites I use the track number. It is said has been delivered! Left in the front door! So if the driver delivered, why don't you knock my door or leave a message or call me? It's overnight delivery. It should be safe, right? I spend $ for this. I got nothing! I lost my document! It has been almost 24 hours! My package is still missing! Who take the responsibility???

Order number is ** order on Mar 26 2016, 8:12 pm but until now (4th March) I'm not received the courier. What are your guys doing there? They are worst people. Don't go.

Package delivery. I had a package sent from US for research purposes on February 25, couriered so that I get the package in three to five business days. I have not yet received it. In March I got a call from Mumbai, that customs clearance takes place either in Mumbai or Ahmedabad. In Ahmedabad it came some time in March but I was told that unless I pay 5555 Rupees I cannot collect it (and it was not custom's duty). This was for late pickup and FedEx had a policy that if the package gets delivered irrespective of the responsibility the customer has to pay. I paid more in India than that in the original shipment from US.

There is too much to even list. I sent a $595.00 item packed by pack and ship through FedEx. They absolutely destroyed the product by tearing the bottom of the box off then the contents fell on the cement. They just turned the box over on the top, dropped the items through the hole and continued shipping it. Then when my customer got it destroyed FedEx denied even $1,00 of responsibility.

3/24/2016: I ordered a small part (6.4 ounces) for my sewing machine via Amazon.com. The part should arrived on 3/26/2016. 3/26/2016: I waited at home the whole day, no delivery. The reason they posted was "2:48 PM Delivery attempted - Business closed". FALSE: (1) The package DOES NOT required signature; (2) it's a HOME address, NOT a Business address, which proved the truck driver DID NOT come by and DID NOT attempt to make the delivery.

We received a delivery from FEDEX freight. The delivery charges were paid for by our vendor. The items arrived on a lift gate truck. No one ordered the lift gate truck. However the DRIVER chose to use the lift gate because it was easier for the driver. DRIVER NEVER disclosed there would be an additional charge. DRIVER then had the receiver sign for delivery and initial the driver used the lift gate. Now FEDEX is charging us an additional $44 for delivery. This is a very dishonest way to conduct business. What A SCAM!!!

I work for a business in the 28803 area code of Asheville, NC. I ordered receipt paper that came earlier than expected which made me happy, but I lost that happiness when I realized that the package had been "delivered" and "signed for" without my knowledge or anyone on my team knowing. So we start asking the other businesses in the suite it had gotten delivered there, nope, no one got our package.

I ordered from a company that uses FedEx. I was given my shipping number and all the info. I went to FedEx to track my shipping. I got the text from FedEx about the delivery say it would be delivered on 3/25/16. Then I waited all day. They never showed. Checked online to check on my shipment and said it was received in Knoxville. I am in Sevier County. So I waited for a delivery all day... then next morning get text again from FedEx saying delivery today 3/26/16. Keep in mind this is a holiday. So I'm waiting and wasting my time and my husband's. He works 6 days a week and this was a holiday and we could be out enjoying our time. I get a text saying not able to deliver the package due to not being able at home to receive package. As I said I was here all day long waiting for this package that never came.

Fed Ex should be ashamed of themselves being such a huge company and having the worst service in this country. There needs to be a class action suit filed against this company to make them be accountable for their lack of service costing consumers tons of money. I had placed an order for samples of veneer stone from a company located in Canada. The first attempt was on Monday March 21 and apparently the wind blew the door tag away. The second attempt was on Tuesday, I was home but no knock at the door. 2 door tags taped to the screen door. I called them and went online and signed for the package as well as signed the door tag and left taped to the INSIDE of the screen door.

Walmart sent a package out to me 3 times and the strangest thing when it gets for delivery to my house the package always ends up sent back. So I ask the question, "When you put it on the truck for delivery is it damaged the..." Their answer was no. So I asked if the driver literally doing something to my package because he doesn't want to come to my area or the package is too heavy or what... But no reply. Use some other form of shipping if you can. They are really unreal.

I am a first time customer of FedEx. Recently my best friend had a baby. I was so happy for my friend that I wanted to send some gifts. Previously I have always used USPS and even though it took a lot of time to deliver, I have never had any problems with them. As I wanted the box full of baby stuff (baby toys, stuffed animals, books, clothes) to be delivered on time, trusting FedEx's good name I shipped the box to Chittagong, Bangladesh for 321 dollars. Even though nothing in the box was expensive, still the accumulated cost of goods came up to 200 dollars. The box reached Bangladesh pretty fast but I noticed a few days delay in delivery. Then my friend tells me, a FedEx representative comes to her house asking for money to release the box. Here I need to point out, it's personally very embarrassing for me. It was supposed to be a surprise gift for my friend.

A package was supposed to be delivered Friday (3/18). When it did not arrive, I checked the tracking and it stated the business was closed during delivery attempt at 6pm. We are a major storefront and were very much open with 20-30 employees present. Called, verified address, they apologized and stated it will be delivered Saturday. Same thing happened on Saturday. Called, gave them the store number for the driver to call when attempting delivery because despite having the correct address, he is not going to the right place.

The package with my name and address was delivered to a store across the street. They are in a different address but still the delivery guy chose to do that. Now the store refuses to release it to me even with an ID and the FedEx is not willing to take responsibility. When I asked when will the delivery guy rectify his mistake their answer is "Do not know, sorry ma'am." Ok. When I ask whose mistake it is they say it's is the delivery guy's mistake not the FedEx's mistake. Great. Now they claim the sender is responsible for the package. Whose mistake is it? I guess it is mine and the sender's to have chosen FedEx. I better walk from TX to WI to get my parcel next time. Learn to accept your mistakes FedEx.

I could understand this for certain areas of the country, but I live in St. Louis, and we have 2 FedEx Centers here, and one right across the river in Illinois, only 30 minutes from my house in St. Louis. And the route they give for shipping shows them flying into the St. Louis airport, checking at the FedEx terminal there, then they trucked it to the Illinois terminal, and then is was trucked off the Champaign Illinois, Evansville Indiana, Indianapolis, Lexington KY, and then flown back to St. Louis. It was due on Monday, and FedEx told me they changed the delivery date to the following Friday, even though I paid for expedited shipping. I worked in Logistics for decades, and I have seen some really strange things, but FedEx just really, and consistently takes the cake.

We use FedEx and are generally happy with their service. But strange we sent three low-value shipments to Manila - one DHL, one aust post, and FedEx. All same items basically but FedEx charge custom fees 1885 peso or around $50 yet others had no custom fees. We checked our deliveries and noted another time FedEx charge high custom fees. It doesn't sit right with me. Simply don't send items to Philippines by FedEx. Use another carrier.

I ordered a replacement part for my dryer to be shipped with a two day delivery through FedEx. According to their website tracking, the package has been stalled in one location for almost a week now. When I contacted them to try to resolve the matter, they said that my tracking number was not valid. I needed this part several days ago and I am still waiting for it. I would not recommend using this service to anyone. I would rate it half a star or minus stars if I was able.

Unbelievable!! I am so irate right now. Just can't believe the lack of customer service from this company. I was working so had my 16 y.o. son at home to sign for important package I was expecting. Driver came with package but refused to let him sign for it. Really? What is that? Old enough to watch my 4 year old son but not responsible enough to sign for delivery in eyes of FedEx. Ok fine. I call to try and talk to a supervisor or anybody. Ring, ring, ring. No answer at plant. Ok I call 1 800 number. Give my tracking number. No help from them at all. They tell me they will redeliver in two days. I tell them "I don't care. I will track driver down and show ID and pick up myself." "No can't do that" they tell me. "Ok I will go to plant and pick up." "No can't do that either." Saturday 4 pm they are closed. But driver just left my house 30 mins ago. "Sorry we will redeliver Tuesday." What?? Let me tell you I was pissed.

FedEx just delivered my wife's order to the wrong address, again. This makes the third order of ours that FedEx has delivered to the wrong address. The last two orders were never recovered. This one probably won't be either. FedEx is the worse delivery service I ever dealt with.

FedEx claims they delivered a rare guitar, but my video security shows no delivery occurred. For over 6 weeks they refused to discuss it and denied the seller's insurance claim. FedEx acts irresponsibly when their drivers do not deliver.

This morning March 17, 2016 a FedEx driver came speeding down my residential street. We have several children and animals in the area. I called FedEx to complain about the driver and was told there was nothing they could do since they have several different drivers. I said then you would do something if a child got hit and their response was, "WELL IF HE HITS A CHILD I GUESS HE WILL STOP THEN." Asked for supervisor and basically got the same response. All I can say is I guess their drivers are more important than a child's life.

Went to FedEx today to ship a flat panel monitor out for repair. The clerk said they needed to put the original monitor box inside another box for shipment, and she could give me a price for that. I pointed out that the original monitor box had already been shipped once, evidence the shipping label on the box. She said it needed to be in a plain box, otherwise someone would try to steal it. I went up the street to UPS shipping inside Staples. They took the monitor box without question and slapped a shipping label on it. I don't think FedEx realizes how much business their moron employees are costing them.

I wanted to give FedEx half a star but I couldn't. I'm really pissed that I never got one of my many packages that I ordered and FedEx was supposed to deliver. Y'all need to find better delivery drivers who really want to work because ain't no way they can tell me my address is wrong when it's my address. And say they knocked on the door or left a note when they never did either one. I'm really not satisfied with FedEx.

My package was suppose to arrive today, I waited since 11 am by the door for it and around 2:20 pm I checked tracking package and it said the building was closed. I called FedEx to know what happened because normally they know how to get in my building and suddenly they don't know? Then the lady said the carrier didn't want to leave the package at my door when I was at the door the whole time and nobody showed up. I told the lady that in the tracking details the carrier was in Gardena not even near my location. She just said pick it up tomorrow. I hate this, bunch of liars.

On February 20 '16 I shipped a parcel from MN to Ghana. Fedex told me it will take three days to get to Ghana. As of this date, the parcel is still not delivered. Worst of all, I was told today that the parcel is missing.

I paid for overnight delivery for yesterday. Package got to Dallas by 10:25am yesterday. It's 4pm and I'm Princeton TX, and still no package. I needed to take the document to a court yesterday. I'm just in a dilemma. How can one be treated like this?

They drop packages anywhere they feel without making an attempt to let person know. It's like a guessing game to find your packages when FedEx delivers. One day it's by the back door, another in middle of driveway, another day it's by the road. I would never have them deliver a package for me. Unprofessional when you call to complain. Delivery says left at front door when actually left by the road.

They left a large package at our door that was not for us. We have contacted them 3 times now and they always say they will pick it up, but do not. I am not going to drive across town to deliver it to the address on the label and it is too big to fit in a drop box.

For businesses, this delivery service may be reliable, but for private residences it's nothing short of atrocious - unless of course you happen to be unemployed and can stay at home all day. They do NOT communicate and deliver at times when most people are at work. Horribly UNRELIABLE! WHY do businesses still use this inept, incompetent excuse for a delivery service?!

Lies, lies and more lies. Allegedly no one was home (yeah right), they never rang the doorbell and failed to deliver my package for two days. They aren't open on Mondays (absolute ludicrous)!! Try to change the name and mailing address and they wanted $12.00. I know tomorrow will be the same thing, so I am prepared to take a day off to pick up my package. I hope to God it isn't lost or stolen. My item cost over $700. May God have mercy but I will NEVER EVER EVER use their service again.

I have always faced problem with FedEx. I had some important docs i.e sent from India and those people lost it. They mentioned item was delivered at front door. Crap, item was never delivered and there is no tracking of the item even if I had lodged a complaint. NEVER EVER GO FOR FEDEX EVEN IF IT'S A LAST OPTION.

Today patiently waiting for my phone to arrive. The driver just stuck a note on my screen, never opened it to walk on my porch and actually knock on my door. Now I have to go all the way out by the airport. I'm so disappointed, I can't think right.

On November 2015 I shipped my business from the UK back to the US. Out of the 60 boxes I shipped (INSURED BY FEDEX) 2 went missing and 37 arrived completely and utterly destroyed. Some items were literally pulverized. I contacted my account executive who instructed me to take pictures and file a claim. I did. FedEx denied my claim, and despite the numerous emails, they refuse to pay me for the destruction they caused. I have worked for 13 years and in less than 1 week FedEX destroyed all I had. I am left with nothing. They put me out of business.

So first I would like to say I have never written a negative review about a business. Being a business owner myself it always amazes me how the first thing someone does is get on the Internet and complain. I go to Florida every winter, a small island whose post office has small island hours. I needed something shipped to me that I needed as quickly as possible. My daughter took it to FedEx and had it overnighted and paid $100.00. They said it would be here by 12:00 the next day. While waiting for the delivery I saw my neighbor got a delivery 12:15. I asked the driver if she had something for my house. She told me no, I said I was supposed to receive mine by 12:00 today. She then told me that would be on a different truck. It would be express.

I was supposed to receive the package on March First. They only did one attempt. I called the following day letting know I will be at home waiting for the delivery. They didn't come. I did three different. Called in 3 different days. They just said the driver passed by. I said I was at home the whole day. Nobody rang my door bell neither left a door tag. They said the driver came. The reality I was at home those 3 days, they never left a door tag and never called me.

Well, it happened again. FedEx sent me a delivery notice for a package that required a signature so I stayed home waiting for the package, and after the normal delivery time passed they updated it for the next day. These guys are worse than the cable companies. IF WE ALL REFUSE TO USE FEDEX THEY MAY GET THEIR ACT TOGETHER! I am refusing to purchase any product that uses FedEx for their delivery.

I received a "2nd delivery attempt" notice, but was told it was the 3rd. Their driver claimed to have made a 2nd attempt on day of 1st attempt - but it was at a time I KNOW I was home (and there was NO door ticket for that alleged attempt, either). (And if he had made a 2nd attempt on 1st day, then why did today's notice say "2nd attempt"). I tried to sign up for their well-publicized delivery program where you can change delivery date, etc. After 10 minutes of typing, I receive an email that says I'm signed up. But the system still doesn't let me in and I get "error 1000" code. Turns out that means you have not lived at the address you use for at least a year, and that you must have lived there for a year to get deliveries there.

My wife gives me a hard time because I usually order or buy my daughter's birthday gift the last minute. So this year I made sure I ordered it at least 20 days before. Well the package was ordered February 17th, and shipped on the 18th from Arizona to Connecticut. Estimated time of delivery was 2-8 days maximum. Well it will be 20 days in a few hours and the package is sitting in Massachusetts after it spent 5 days in Arizona. Is Arizona that big? It only took the Pony Express 10 days to cross half the country (over 1900 miles). It will not be delivered until the day after my daughter's birthday, so they tell me. Now I will have to take the morning off from work to go buy her another gift. The package was better off on the airplane with Tom Hanks. Thanks FedEx. USPS or UPS or Pony next time.

Several companies that my husband and I have ordered from in the past have insisted on using Fedex as their shipper. It is very unfortunate, but both my husband and I have not received packages which the driver marked as "delivered" and upon calling Fedex's customer service, there is nothing they can do for us because the driver marked the package delivered, when in fact, the package was never delivered. It makes me curious about what happens to all the merchandise that gets "delivered" because the actual recipient of said merchandise never actually receives it!

This was the worst service I EVER experienced in my life... The driver was supposed to contact me when he was outside instead he put a note on the mailbox and drove off. I watch this man from the balcony of my apartment. He was supposed to deliver the package Monday 28, 2016. He never showed up, so I had to wait until today Tuesday 29, 2016. He put the note tag on the door and drove off. Not one time did he ring the door bell or call me like the operator said he would. This is my cellphone and I been without and they didn't make better or try to help me. I talked to the senior manager and he acted I was lying on his driver about not ringing the door bell. This was TERRIBLE and this my last time dealing with FedEx. Now I have to go out my way and spend unnecessary money to pick up my phone because I don't drive. I can't stress enough how bad this experience was. I just can't believe this.

Often times I order from some of my favorite retailers online for convenience. It seems that more recently, my packages are coming from the manufacturing company and are being tampered with at the shipping facilities. It's very scary and frustrating to know that my personal items that I spend my hard earned money on are being opened and tampered with and sometimes even, items being removed from the packages after they've left the manufacturer's warehouse. I ordered a product online from a retailer I often shop with. Upon receiving my package and opening it, I noticed that it was tampered with. Looking further into my package, I realized 1 of my items were missing from the box. It seems like these package sorters are opening the packages as they are sealed, removing items, and resealing the packages as they are when they are shipped from the manufacture.

I had a problem with a neighbor receiving my packages. I complained to corporate because they don't give out the number to the local station. I mentioned how my neighbor got my package a couple of times and they didn't want to feel responsible for the packages being left at their door step. Since then I started getting notices on my door requiring signatures. I called Corporate, and they told me that no signatures were required by the sender. That anything being asked was from the local station.

I order promotion product for an event February 25 to be distribute at with production arrival time was February 18. FedEx deliver package to wrong address. When I call that acknowledge tell me I couldn't do any about. The distributor has to order package retrieval. I contact them. They did only for Fed Ex to deliver the package at the wrong address the second time even after I call. Concern that I was home all day and it was late and hadn't arrival.

I had a package delivered on 2/22/2016 in the pouring down rain in a cardboard box that the driver left on my uncovered steps. It had been raining all day long and was raining when it was left. Even my security cameras show them leaving it in the pouring rain. NOT ACCEPTABLE. I called customer service to let them know another package was coming since this one with $157 worth of merchandise was in it is being replaced but it is still raining here so what happens when they deliver this one. I was on hold for 20 minutes and was told another person would call me back within 10 minutes. That has now been 6 hours ago.

I live out in the country, houses are far apart and my house is 400 feet off the road. 3 times last week and yesterday my packages were left on the side of the road next to the mailbox. I have talked to 4 different people at FedEx. The first one I couldn't even understand, the second told me that it was acceptable to leave them on the road. The last 2 said the drivers are not allowed to do this.

My experience with FedEx is always on delivery. Lazy drivers. I'd always recommend the USPS or UPS over them anytime. I have bought items that only shipped FedEx & they always disappoint. The drivers act like they don't want you to get the packages. They must have a strong union bc IMO their drivers should be fired. Total joke.

I ordered a part from DiscountBodyParts and opted for the overnight shipping, that was an extra TWENTY DOLLARS. They lost the part throughout the shipping process and told me they would call me back in 2 hours time. Never received a call. Use USPS or UPS next time.

Wouldn't recommend FedEx. Today 2/22/2016 I was supposed to get a package delivered. Didn't go to work to receive this package. Look online and said delivery attempted. Was home all day no FedEx guy came. Call customer service and gave me multiple excuses. Guy was new and the other no one was supposedly home. Was told package will be reattempted. Look online and again it said delivery attempted. What is wrong with these people. Making promises package will be delivered, was home all day. Called 1800 number they are no help. Told me reattempt delivery 2/23/2016 and if no one is home it will be at FedEx in city of industry. Why am I going out of my way to pick it up when it's suppose to be delivered. Worse service ever. Asked for a hotline for reviews or complaint center their response was there isn't one. Wouldn't use them ever again

I just had an expensive TV abandoned at the bottom of my apartment building steps. When I asked the driver why he couldn't deliver it to my door, he said that it wasn't his job to bring anything to anybody's door unless they tipped him at least $100. Then he said, 'Don't you have any friends? Maybe they could help you with it.' I am an agoraphobe with PTSD. So no, I don't have any friends that can just drop everything to help me drag a TV all the way up to my apartment. This was the whole reason I had the damn thing delivered, because I can't do it on my own!!! What a joke of a 'delivery service'.

I walked into my apartment Friday. I have a FedEx sticker on my door that says final attempt! Which I never received a 1st attempt. Well I called the lady was helpful. She had no clue why it says final attempt. Well Saturday I had another delivery scheduled. I waited almost all day. I was told it would be there by 3:30. Well I decided to have my daughter go place a note on the door to let them know we were home waiting on it granted I been outside waiting all day. She come back up and says too late for that?? "Oh I found a door tag on the door." They never tried to come In around that same time. I had USPS deliver something. He got in the building just fine.

Desperately needed a package delivered today by noon. FedEx claims there was no one to leave the pkg with even though there is a full time desk clerk! Then they claimed there was no Apt # while I'm looking right at my Airbill Copy with a very clear Apt #! So now, the recipient has to pay for a bus to go pick up the pkg!!!

Sat in my apartment all day while I waited for FedEx to arrive. FedEx did not even attempt to deliver, yet when tracking the package the website said attempted to deliver but no one was home. Has happened twice with FedEx now. When called to see if I could just go pick it up, they said I would not be able to do so until four days later! Awful service.

FedEx delivered 3 packages to my door. But then notices for 4 others packages saying they are at the apartment manager's office because they won't deliver to my door. One is too big for me to pick up physically or to fit in my car. I had called and ask for them to bring to door and gave them permission to leave the remaining packages at the door. I called again tonight and talked to them and they now are refusing to deliver; even though they left written messages that they attempted to deliver and had left other packages the same day. Personal experience tells me UPS wouldn't act this way.

I cannot believe the bad service from FedEx. I have been waiting on a package that was to be delivered on 02/16/16 and to date I have not rec'd it. I have made 2 calls to fedex and was told my package would be delivered on 2/18/16. Lo and behold still no package. How can a business continue to give bad service to customers? I hate having anything delivered to me by FedEx. It's a wonder they are still in business.

FedEx driver put a delivered a package and placed it between our storm door and the house door. Weather forecast for all of today is high winds, so without our storm door latched because of package... The high winds blew it open with such force the automatic door closer was totally destroyed. We have a "fake" milk box on the porch for package delivery... But they never use it. Complaint has been filed with FedEx as closer is a $30 part for this high-end Andersen door.

I have been getting dog food delivered from Chewy.com for about 8-9 months with no problems. Now there is a new guy driving a ** guy that is very rude and disrespectful. I am disabled and unable to move those heavy boxes. He was asked to put them in the garage where there is a sign on the wall to put them. He *refuses* to put them where they are supposed to go and yesterday (2/18/2016), he put them right in front of my door to where I cannot get in and out of my door and I can't move the boxes. Now if I want to go get in my vehicle I have to go out the front door, down the sidewalk and around the house to get to my car.

I was supposed to receive a package with two gifts on the 11th of February. One gift was for Valentine's Day, 14th of February and the other gift was for our 22nd Wedding Anniversary on the 18th of February. In accordance to their tracking they were to deliver this package on the 11th. Well, today is the 18th of February and they are still trying to figure out where my package is!! Twice they were supposed to call me back and did not! To make a long story short from now on any company that does business with FedEx will not get our business. FedEx you have ruined the Valentine's Day and 22nd Wedding Anniversary of two US Army Veterans. Yeah! Thank you also for your DIS-SERVICE!! From a disgusted Native American and highly respected Elder and definitely an ex-customer!!

This evening I sat on my porch and watched the FedEx truck pull directly in front of my house. My porch light was on and as I waved at the driver, he pulled away. Customer service informed me that my package was undeliverable due to weather. At 52° and clear??

I placed an order through the Fitbit website with overnight shipping and everything processed like normal (besides the fact that they use FedEx). I paid for overnight shipping and I ordered it early enough in the day to receive it the next day. So I waited for the next day to get my product. Nothing showed up so I waited for the following day. Nothing... So I finally called FedEx and asked where it was. They said "It was delayed due to weather." So I said "Okay things happen." They said "It will be there the following day." Still nothing showed up.

There was a FedEx van parked in the walk way between two handicapped stalls. I asked her if she was handicapped, she said no. I said well she was parked blocking both handicapped spots. Her reply was "oh well."