FedEx Reviews

I have ordered from Belk on 12/01/15 and they shipped on 12/3/15. Will not be here before Christmas. I have order from Bass Pro on 12/16 and this will also not be here before Christmas. All the ordered I placed with business that used UPS have been here on time or even early!! I have called FEDEX only to have them be rude and did not care to say that is all they can do. I have told the companies that if they choose to use FedEx in the future that I will not be ordering from them. I must say that UPS has all my respect now. I believe if FedEx couldn't handle the load they should of outsourced to UPS.

My name is Daniel. I live at the Summit Apartments in Antioch. I waited up all day Saturday until 8pm for FedEx to deliver my packages. Been up since 7:45pm Friday because I work 9pm-5am. My packages NEVER came. When I wake up Sunday morning to go for my walk, I check the statuses and they say delivered signed by office. My office opens at 1pm so I said to myself I'll get them then. Well when I pass by at 8am there's a bunch of packages that looked like they were thrown up there. My two packages were there and one was torn open. Just laying there at the front door of leasing office. And I have pictures. Sent them to the local news. Hopefully they follow up.

My package was scheduled to arrive on Dec.18th, then the 19th, now it's pending! It was shipped (according to the email from zulily) on Dec 10th. Last I checked it was in transit from Greenville SC; which is only 45 minutes away from my home. Pending...really FedEx. I also signed up for notifications about my packages delivery, locations, etc. Never has received one and I signed up months ago. I hate with a passion to see that my packages are coming through FedEx. Nothing but a headache.

I sent documents to my mother-in-law in Secunderabad, India via FedEx since it was urgent. The docs were sent on Tuesday afternoon and the promised delivery date was Friday night by 8 pm (local time). The document arrived there Friday morning and my mother-in-law called the local FedEx facility asked them to deliver the docs as soon as possible, after giving them the tracking number. They said they'd deliver by 8 pm that day. Her phone number was also on the tracking label. They didn't even make an attempt to call her if they couldn't find the address. They just said "incorrect address" in the status, at the end of the day. The address was absolutely correct.

Ordered Otterbox replacement 12/06/15. Shipped 12/07/15 per FedEx. FedEx to FedEx SmartPost. Called request to track 12/17/15. FedEx tracking inquiry to USPS 12/19/15. Can get no information now. Otterbox says wait additional 4 days.

My package should have been delivered in Baltimore on the 16th. It is listed as pending and customer service says it is on a trailer in Hagerstown as yet unloaded. They cannot tell me when it will be unloaded or delivered and act as if extra shipping volume at Christmas is some big surprise. There is no bad weather to hide behind, only terrible planning on the part of the company. I feel sorry for the employees who are probably working very hard in the face of a failed management. FedEx used to be reliable. But no longer.

I placed an order on 11-27 and the scheduled delivery time was 12-8. It is now 12-19 and Fed Ex hasn't even delivered it to my local post office yet. It's been pending transit to my local post office since 12-5. This is ridiculous. I understand how swamped they are during the holidays, but isn't that why they should plan ahead and hire extra people to handle the rush? I doubt I will have my package by Christmas. I will never use FedEx again or businesses that use it if I can help it. Glad to see I am not the only one with this problem.

I'm very disappointed in FedEx. Their service equal to 0. This is not the first time when they left my package in unsecured place and of course when you live in NYC and you don't have a doorman, someone will stole your package. I knew that they would leave my package unattended, that's why I called them to request, before my package will arrive, to hold it at the FedEx location. But they told me not to worry, because they wouldn't leave it unattended. They assure me that delivery guy is not allowed to leave a package somewhere outside or at the lobby and the agent refused to accept my request. So, the next day I checked the status of my package and it says it was allegedly delivered, but I have never received it. I called them right away to find out where my package. They told me that they've already delivered.

My orders were supposed to arrive on Monday. On Wednesday, I called customer service and asked why they put the wrong information on the tracking number. On the website I can read that my four packages were everyday at FedEx facility in Cranbury, NJ, after in the track and after again at FedEx facility in Cranbury, NJ. They also put in information telling me they did not deliver it to my house because "no one was home" when I was home. After my call, they told me it will be on Thursday before 8pm. No one came! I called again, and they told me it would be on Friday, but on Friday they put info in tracking number that they scheduled for next day. One week delay, and I still haven't gotten my packages yet. Never use FedEx!

I just want to commend FedEx for having exceptional customer service. I am writing this review based on personal and professional use of their services. There is always someone available to speak within the customer service department and I rarely have negative issues with them. They really know what customer service means and I appreciate it. Sincerely, Long term customer.

I used to try and regard FedEx and UPS as the same but as of recently I can safely say UPS and even USPS is even better. What happened? I ordered a package Sunday and it said on both the products website as well as FedEx tracking that it would arrive by Wednesday evening after ordering it Sunday. So I wait, checking the progress every day. Wednesday comes and goes, THURSDAY comes and goes, it's now FRIDAY and the tracking site simply says pending and over the phone it something similar. I don't know if the holidays have to do with it, or what but this is terrible. I've never this bad. I'm annoyed that I paid for 3 day shipping, so I should get it in 3 days!

I have been tracking my package from Sperry sent by FedEx. Initially the package was accepted in Wilmington CT to be sent to Southbury CT on 12/17. I waited all day for the package and in the evening, the tracking changed to PENDING. On Friday, the package ended up in Northborough, Massachusetts. And the delivery date changed to 12/22. I could have driven 45 minutes and picked the package up in Wilmington. When I called they could do nothing but apologize. This is not the first time I have had a problem with FedEx. In the past, I have had a delivery of a package that looked like it went through a war zone. I will not recommend anyone to use FedEx. Use USPS or UPS.

Package was originally shipped from Forth Worth, TX on 12/8/15. Package was in the Lewisberry, PA facility on 12/14/15 (in morning), which is 6 miles from my house. FedEx in turn shipped my packages to the SmartPost location in Breinigsville, PA. This location is 84 miles and 1.5 to 2 hours from my house. Package now estimated delivery 12/21/15. FedEx refused to correct this error and hung up on me. Zero customer service. Will not ship or buy anything again that uses FedEx as shipping method.

FedEx knocked on our door. Husband opened door. And saw a FedEx van drove off. And there was my package his Christmas Gift open. So he could see what I got him for Christmas. I mean at least close the box so no one can see what is inside. Ugh frustration.

I have had 3 packages in the last week stall and sit in the system with No Pending Delivery date. And these packages were only coming from a couple States away. One sat in Jacksonville FL for 6 straight days. Another package hasn't updated in over a week and it is well past the original delivery date.

I ordered a few different times from Kohl's online before Christmas. I had two different orders during Cyber Monday week and one two weeks before Christmas. The first two orders Kohl's sent through FedEx SmartPost, and the shipments took forever. I did recently receive one shipment this week, 11 business days after it was ordered. The second FedEx shipment has not been received yet, and the order was placed 9 business days ago and counting. That particular shipment shipped from Middletown, Ohio, went to Michigan (which is odd because I live in North Carolina) and was last checked in West Virginia where it seems to be sitting in limbo. I just don't understand why it has taken so long to ship.

My package has been at the FedEx terminal, Baltimore, MD for 6 days now. I live only 10 miles from them and have a very easy access to my home for delivery anytime of the day. I call daily to ask when this package will be scheduled for delivery as my tracking status now says "pending". A few days ago it was scheduled to be delivered and then once again "pending". I have offered to drive to the terminal to pick it up but they tell me not to because they wouldn't be able to locate it for me. I must have some rights regarding how many days they can hang onto a package without delivering it. FedEx should regroup or shut down. This is totally unacceptable. It is as if they were holding my package hostage! I would never use them again.

I bought a tablet from Walmart on 11/26/15. I tracked it and said it would be delivered Dec 10th. I called them last Friday and said it would be delivered that day. I called again this Monday and the rep said they cannot keep up with all the orders. At least she told me the truth. On the track list it now just says pending. I have dealt with UPS and never had trouble with them. All the Christmas orders came right on time. I suggest to Walmart that they use another service since there are so many unhappy customers.

Several products have arrived 2-3 weeks late. One product was shipped only 70 miles away. 2 weeks after it was picked up, it is still sitting at the terminal. All packages had a guarantee arrival time. This company needs to go back to handling only documents. Leave the handling of parcels to UPS. Only good thing is the drivers are just like UPS...they are for the most part very courteous.

Bought artwork. Merchant shipped to me packaged extremely well. Shipment fully insured. Artwork delivered cracked. Box had damage upon delivery but FedEx wouldn't make person to person delivery. They insisted I sign in advance or said they would return package to seller. Insurance claim filed and denied, stonewalled by FedEx. They won't pay a dime. Seller files claim on my behalf, again, denied by FedEx. I thought FedEx was reputable company. Now know they engage in bad faith and deceitful business practices. My advice, do not sign and accept any delivery from them until you first open and inspect the goods being delivered. Their insurance is useless. Once you sign accepting a delivery, they will not acknowledge any problems with their service. I will not use FedEx again and their delivery men can wait until I inspect my packages before I sign for delivery.

They delivered a package that has to be signed for at 12 in the afternoon during the time people work. They leave the sticker on the door, it falls off the door and I find it two hours later. I called the 800 number, talked to a FedEx representative, representative said they contacted the driver and says the package will be delivered before 7 that same night. About 45 minutes after, I received a phone call with no ID from FedEx. They stated that I had two options. 1 was to go down to the FedEx office before 7 to pick up the package, or sign the delivery note so they could leave the package the next day. My answer to them was, they should have delivered the package before 7 pm as they originally promised because I paid for it to be delivered not for me to pick up at a location. FedEx is the worst. They deliver when people are at work and don't care about the consumer. My recommendation is to use UPS. Representatives were uncooperative.

I've only had 4 packages shipped to me through eBay using FedEx as the shipping service. All 4 times I've had to call customer service and this last time they claim to have delivered a package that did not arrive. I will not do business with anyone who uses FedEx. I would gladly pay more for UPS/USPS... STAY AWAY FROM FEDEX...

5 packages coming which were ordered on black Friday.The delivery date has changed every single day it was due to arrive to pending, then the next day. Rinse and repeat. Now it is 12/14 2 weeks from Xmas and the packages all say "pending". I called FedEx several times and they say "someone from smart-post will call within 24 hours." I never got one single callback. The packages are supposedly in "Winsor CT" when a "Winsor CT" does not even exist. A "Windsor CT" exists. I asked the supervisor if FedEx isn't embarrassed having such a horrible program that they cannot even spell the name of a city correctly. What a shame that the number one shipping company has ruined its name by offering this incredibly slow and unreliable service. NEVER will I shop online on black Friday again because too many people use this service. Charge an extra 2 or 3 dollars and deliver the stuff. Good idea?

On 11-18-2015 I ordered 3 Hess trucks. They were shipped on the 19th via Fedex smart post. They were not delivered and tracking info stated the package was damaged. It was not returned to the vendor who will not reimburse without the package. Fedex keeps giving the runaround and claims it cannot trace the package at this point. This summer they also "lost" a truck radiator for three weeks. The vendor made good on that incident by sending another. Hess however is a different story.

Everyone is having issues with FedEx. Keep in mind that they are a union based company with no accountability. Unions drive up cost & slow down production. Like everyone else. I can't get my packages either. I know that they will eventually arrive but not in a timely manner. If you remember, request a carrier such as UPS or plan to wait a long time. I have been waiting for a specific package and according to customer service "should be a additional 7 to 10 days. Is there anything else I can help you with?" In other words, not our problem. Don't use Fed Ex!!!

Absolutely unbelievable. These people make themselves look like complete scam artists. Let me tell you the story of why I will never be using FedEx again. I paid over $250 for 2-way shipping across several states, and insuring the package both ways. It is now 5 days and several lies from them since my package was shipped back and it still isn't back here. It was shipped back on Monday and the original scheduled delivery date was Thursday by the end of the day.

I will start by saying that I have had off and on bad and good experiences with FEDEX. That being said, lately they have gotten much worse. For example, today I had two different deliveries (not sure why either). I have learned to register the tracking number on their website to warn me of a delivery, exception or delay. The first delivery was supposedly delivered at 4:06pm to my home office. I was sitting at my desk (I can see when the truck pulls in) when the email popped up stating a delivery was made and of course no truck, driver or package. I searched around the area only to find no package. When I started the chat feature on their website (useless by the way), I get the usual reply and runaround.

FedEx what can I say, so much has been said already. First I would like to say good blue collar jobs are not easy to get for white middle-aged men in America anymore, thanks to our country's hiring practices. That said here goes. I was to have received my package on a Thursday by end of day. So I waited and waited and waited. When I checked my email it proclaimed the driver had been there at 2 pm and could not deliver because nobody was home. Yet he left no door tag as proof of his claim. My email stated that another attempt would be made the next day, and guess what. Only this time he claimed the attempt was made at 8:45, but I saw this information on my email at 8:20 almost a half hour before the fake attempt.

Had a television scheduled to be delivered on Tuesday and confirmed both online and through the phone. Took the day off work and waited and waited and waited. Finally, status went to pending with no delivery. I checked back daily and was finally told today (Thursday) would be the day. And waited and waited and waited. Multiple phone calls assured me it would arrive today. No delivery. Completely fed up and customer service is useless. Can't do much about FEDEX but I can refuse to buy from seller who uses them. I've let them know.

My partner ordered an oil-on-canvas painting online which was shipped via Fedex. I returned home this afternoon to be greeted by a knock on my door from one of the apartment complex's maintenance men who informed me that there was a box with my partner's name on it ripped open by the outside of the building next door. Upon further investigation, I discovered that the box was indeed that which contained the painting. When I looked up the tracking number, the Fedex website informed me that the package had been left outside of our door. Feeling that this was a rather poor business practice, I called the Fedex customer service number.

I have done all of my Christmas shopping online so of course many of the sites use FedEx to have their item shipped. Now I have never been one to use FedEx. I much rather prefer UPS and here's why: for one I had ordered a Versace bag as a gift and rather than them holding on to the item while I was not home they simply left it on my doorstep. That was a Versace purse that they left wide open for anyone to just steal. Second I ordered a shirt online over two weeks ago and it has yet to arrive. When I made the purchase it said it would only take 5-7 business days and yet it has been well over two weeks. Third another item that was supposed to arrive a week ago is now under "pending" though it's been in Wisconsin for what is now going to be 4 days.

FedEx is slow. I was supposed to receive a package on the 4th. I live in California, my package is coming from Ohio. When I checked it was on Arizona, then it went back to New Jersey. They changed the date to December 11. Once it got to California it says on the 14! I'm so mad. China packages arrive faster. FedEx sucks..

FedEx keeping changing the status of my orders 4 from different Vendors. It is taking 10 to 14 days to get shipments.

Very bad service. Every time I have a package coming to my home from FedEx it's always late no matter what time of season. Or it is misrouted. Never on time. My package this time 1 from Winchester VA went to Indiana not New York. It was supposed to be delivered today 12/9/15 home del, now it's being delivered 12/11/15, five days from Virginia for the del. FEDEX told me that it was supposed to go to New York terminal then out for delivery today. And not only that they have a bad habit of lying to me, why can't they tell me the truth. I have been in shipping and receiving for over 30 years and I know the business and I know when I'm getting snowball. This system is terrible. I am never going to use FedEx again. FedEx changed del date from 12/915 to 12/11/15.

I would love to know how my package shipping from Durham NC, went to Texas, AZ back to Texas then Mississippi and finally to Charlotte NC and then to me. This sure sounds like my small little package had a nice detour. Last I heard Durham was in NC!

Never again FedEx. Absolutely horrible service, customer service and way they handle customer. It is supposed to be an overnight delivery. Driver comes and does not ring bell or anything. Just leaves door tag. I call customer archive next day and ask for time when they will come. Rep tells me that it will be any time up to 8 pm!!! After paying for expensive FedEx overnight, they expect customers to wait for entire day sitting at home. Asked whether they can give a delivery window. They say they cannot. Then I asked for package to be held back so I can go and pick it up later in the evening, they tell me that is not possible either!!!

Order **: Called for pickup at 1:15pm. By 4:30 no one arrived. Called again. Rep could not find order. Called again. Another rep found order. Driver could not locate address even though it is on the outside of the building in 16 foot letters and numbers. Rep suggested I drive boxes to nearest FedEx location. (Isn't that the purpose of their pick-up service - to pickup?) Talked to dispatcher. No help here either. Lab specimens on dry ice - he could not understand why driver couldn't just pick them up next day. Unbelievable rhetoric and nonsense from these people. I'm going to suggest to Quest Diag that they use another carrier.

Placed an order which is being shipped via FedEx Home Delivery. According to the tracking information the package was supposed to be delivered on Friday December 4th because it left the Lewisberry facility on the 3rd and it has not yet arrived and they are not listing a date for arrival. Lewisberry is no more than 2 hours from my location and I have no idea why it is taking almost a week to be delivered. This is totally ridiculous. I just hope that the other orders I have placed and are being shipped arrive on time - especially since I just checked on one of them and it went from NJ to Connecticut and will now have to come back down from Connecticut to Philadelphia.

After posting this review and voicing complaints to customer service, the delivery was expedited and time sensitive documents delivered on time. Someone at FedEx remedied the situation. Whoever that person was, thank you!

I ordered a rain chain which was supposed to be delivered by FedEx ground. When I checked the tracking info, it indicated that the package was delivered. I was home at the time of the supposed delivery, but I didn't receive a package or any kind of notice. I filed a claim with FedEx, but because their driver said it was delivered, they're just indicating the package was "lost or stolen" & it was my responsibility to contact the shipper. I noticed that many others have the same complaint about FedEx. How can FedEx just write it off that a package is "lost or stolen" and they have no further responsibility or accountability to the shipper or recipient? I think FedEx needs to be investigated.

I have had a terrible experience with Fedex. Not only did they lose a TV and an Xbox, they claim to have delivered both these things without any proof. Many things happened to the TV: it was scheduled to be delivered the next day "due to business closed". Then it "never made it to the distribution center". And finally, "it is on the truck for delivery today (i.e. three business days AFTER the scheduled delivery day)". If it wasn't for the kindness of the seller, I'd be out $600 since Fedex takes no responsibility of their delivery staff.

Package was to arrive on 12/4, I happen to go outside to take the recycle to the bin and see the FedEx van (4:40PM) in front of our driveway blocking our cars. I yell to my husband that our package is here. He comes to the door and I join him a second later after and we are both standing there watching him scan items then he gets in the driver seat and drives away without delivering anything. We call right away and are told the package was delivered at 4:41, we tell them the driver drove away and didn't deliver anything and we want to speak to him. Well you need to call tomorrow at 8, so we do and then are told the driver needs 48 hours to respond.

Multiple times I have called FedEx as a sender, and every time I've been hung up on. They don't care at all about the senders as they don't have to answer to the end user. They should at least not cold hang up on someone.

I ordered a package from Hewlett-Packard that was to be delivered on a Saturday. I can say unequivocally that four people were in the house at the time the FedEx driver allegedly tried to deliver the package. Instead, all I had was a door tag indicating that he tried to deliver the package, but no one was home... a lie. I contacted Federal Express, only to be told that they were sorry and that the package would be delivered on Monday.

Was waiting for a package. Went online to track it and it said "Delivery Exception." They claim they made a delivery attempt and there was no one home. My wife was home all day waiting for the package. While online I registered so I could enter delivery instructions and I requested that they leave the package at the front door hoping that they would comply the next day. Fedex never showed up. I called my supplier. They told me they would contact Fedex and get back to me. When they called me back, they told me that Fedex said they will not make anymore attempts because they tried 3 times, so they are returning the package to them.

Friday Dec 5th we waited 12 hours (8:00 am to 8:00 pm) for delivery that required a signature. At 6:00 pm we called customer service who assured us it would still be delivered that evening. At 7:53 the tracking website said "Customer Not Available or Business Closed". This is a lie!! Five phone calls, numerous lies (Yes Sat delivery. No facility closed and no delivery) and 48 hours later we've been told the package will be delivered on Monday. Our vacation has now been delayed three days. And we're at the mercy of FedEx.

I first started having issues when I ordered a very fragile item. They kept moving the delivery dates and the package was in the next county over which for me is 30 miles away! So I called, the female rep told me she would have her supervisor check into it and call me back... The supervisor called back and was very rude from the start then they send a driver who is not the ordinary one. I greeted him with respect and he never responded. He handed me my package and then ripped it out of my hand! And asked "are you the one with the problem about delivery?"

I Ordered a package, actually became 2 because of weight. Shipped from company and was to be delivered on 12-3-15 at 10:30 am. We did have a weather issue and one of the two packages made it to my town, the other was in Spokane. Next day (12-4), both are on trucks for delivery by 9:30 with scheduled delivery of 10:30 AM. At 10:45 it shows that it is to be delivered on 12-4... no time, so I call them. "We had a delay of 1 hour due to weather so package will be delivered by 3:00 pm." 3:15, call again, "the item is to be delivered by 5:30 pm."

FEDEX is a horrible company and very unfair to their consumers. I was supposed to have my package delivered by FedEx on a Friday but FedEx decided to change the day to that following Monday. When the driver arrived he did not ring my bell to inform me that he was downstairs. The driver left my package in the lobby unattended. The building contains 30 apartments and anyone going in or out the building had access to my package. My package was stolen and when I contacted Fedex about the incompetent and lazy driver who was sent to deliver my package I was denied any type of reimbursement. I am now out $200.00 thanks to Fedex's horrible business practice.

These guys are so bad. My delivery guy has a habit of delivering packages several days later than what the tracking report states. When a package doesn't arrive, I check the tracking report and it says the driver attempted to deliver the package but that "the business was closed." Keep in mind that my house in no way is or resembles a workplace and the packages in question didn't even requires me to sign upon delivery. What's more, no notes are ever left on my door, leading to the incontrovertible truth that no attempt to deliver the package was made. Other times, it will say "package out for delivery," and then a few hours later it'll say that the delivery was delayed until the next day with no reason given. If it were up to me, I'd never use FedEx again, but sadly merchants I buy from online seem to like them.

I had a package coming and confirmed to be delivered to me on 12/03/215. I also request notification so all was looking good. I schedule traveling next day for meeting, guess what the package didn't arrive and no notification was made. Just my luck. Went to check the status and was changed for next day. Now Im going to lose the ticket and the meeting for waiting next day for the package. I can't leave since I have no insurance and no one to received. Also I called customer service. It was the worst. She also promise me someone will call me back. No one called. Never again with FedEx.

Fedex recently shipped a Lexmark copier for one of our clients back in Oct and it arrived soaking wet to the point the box was falling apart. My client refused shipment as they didn't know if the contents were damaged inside. Our distributor reshipped a second unit out and they received the second one just fine. What is a huge disappointment is the driver says he used liftgate and 2nd floor delivery and they are being charged extra 81.00 freight charge directly to my client. My client has a loading dock on site which would make no sense to back halfway down and use the lift gate then pull the device up a ramp. Second the client location was on the 1st floor as the unit wouldn't have even fit on a pallet through the elevator.

I was expecting a delivery. I am at home and waiting for the delivery. The fedex delivery guy had come and he kept a door tag and left without coming in and calling me. I was looking at the van from upstairs and when I went to take the delivery by that time he left leaving the door tag.

I did not receive a package on time. They were supposed to issue me a refund. I spoke with 5 different representatives calling my personal cell multiple times then to be called back to be told they could not issue a refund. They are very unorganized and a very sorry company when it comes to shipping. I will never ship with FedEx again.

Multiple, multiple times!!! They send our packages to the WRONG address when, mind you, the CORRECT address is on every single one of the packages. They tried again today. I have been home ALL day and they say I wasn't available? Well, sorry you never came to my door? I mean, the business across the street with the same street number as us shouldn't be considered HOME delivery if you ask me. Definitely done trying to do business with FedEx. They're a load of crap and don't know how to read.

On October 26, 2015, The FedEx office at Campbell Blvd, Nottingham, MD shipped my laptop for a simple repair. Lenovo contacted me to let me know that when they received it the screen was cracked. The screen was not cracked when I handed this laptop to Yvette ** at the counter. I watched her before leaving the business to make sure she was packing my laptop well, and I was very concerned. So I lingered, pretending to be shopping, only to watch Yvette ** stop packing my laptop to come to the counter to help another customer. She left my laptop on the table in the middle of packing it. I would not use FedEx again.

Worst customer service I have experienced in my life. This is the third day now I am sitting at home waiting for FedEx to pick up my luggage. On the first day they just did not show up. The second day, they apparently were at the house but no one was there. I left the front door open all day and I can see the street from my room, there was 100% no FedEx van all day. I had to reconfirm my address. They had the correct one. Rescheduled pick up for the next day between 10 am and 3 pm. Called them at 2.30 pm to reconfirm, suddenly they had a completely different address (not even similar), had to give them my address for the THIRD time now and pick up for today was scheduled between 10.30 am and 6pm anyways although I specifically told them to pick it up before 3pm. Now I can sit another 3 hours at the window. Never going to use this again!

Was supposed to get my package Monday but no. So they up it to Tuesday but no -- same thing. I wait all day and nothing. They up it to Wednesday by the end of the day again. This is ridiculous. I have never liked FedEx and this is why. This happens every time and it's 110% annoying how they can't get it together.

FedEx Home Delivery service is a waste. My local branch seems to think that you can sit around Tuesday-Saturday, 8AM-8PM & wait for them to do their job. Have been lied to & lied to. They have a package of mine being held hostage. Demanding that I have to wait for them for 12 hours to show or not show then they want me to sign ahead to leave the package. Really!!! Are you going to pay the cost if it gets stolen??? I am a night working an average of 12 hrs per night. Who in their right mind can stay up 24 hours to receive a package???

Placed an order through Verizon and it said it would be delivered next day. Now this order was placed the wed, Thursday was thanksgiving so I did not expect anything to happen that day, on Friday FedEx received my package at about 6 am. Now I expect it next day which Verizon assumed the same saying I would have it by 8:30 pm Saturday. I received my tracking number Friday from FedEx and it stated that the package was a "FedEx priority overnight shipping" but noticed the estimated delivery from them was now Monday by 4:30 pm.

I have been tracking my shipment. It said on site it is out on truck for delivery. I waited all day. Then after 5pm I called, I was told it should be here any moment. Then I check again online, it now says it's not going to be delivered till tomorrow! The 1-800 # said they would call me back after she got a hold the driver. Yet no word yet from them. If it says online it is on a truck for delivery what else does it mean?! Wow! Will not be using FedEx again. UPS is a lot better! Never had this type of problem with them. Oh by the way, express shipping is 2 days. It's not 5 days & counting.

VERY DISSATISFIED!!! My FedEx tracking information has changed 3 times for a delivery date. The 1st date for delivery I was emailed on 11/20/15 stating delivery is scheduled on "11/25/15 by end of day", then FedEx changed it to "11/28/15 by end of day" which is today, now it says "PENDING" as of 7:39 pm (PST) on 11/28/15.

Item ordered Sat PM Nov 21. Tracking says delivery by Tuesday. I check tracking Tues afternoon, it says "delivered to front door at 1019 AM". Well I was here all day, they did not deliver here. I call FedEx and they first insist it must be somewhere on the property, or did I ask my neighbors. Right, because why, they already know they made a mistake? They didn't believe it wasn't here, but finally say they "will open investigation and call with in 2 hrs". (Not). You can see where this is going. I was later contacted by my POST OFFICE that afternoon, telling me someone had called THEM asking if I had ordered something. Yes that's right. It was delivered at a wrong address. I called the other town resident, yes, she did have my (large) package but did not want to bring it up as she could see it was a gift and didn't want to spoil my surprise. (It is a kid's riding tractor for my son, photo on box). Wow, wasn't my fellow town member so nice? Not so, FedEx.

I requested my package not be left on my doorstep. The 1st notice requires my signature. Upon the 2nd attempt, the driver left my package w/ a neighbor, to sign for, I assume, not my signature. Now legally, it belongs to him. What happened to privacy & customer service. FedEx doesn't care about customer service because I called CS & they told me they didn't need a signature but the first attempt does? I would've been more than happy to have picked up the package than have it given to a stranger. Thank you FedEx. I need to contact the company I placed the order from because I didn't receive my order because FedEx doesn't care about you, the customer.

I tracked my package and it said that it was shipped back to sender because there was a notice left and I never picked it up. I never received one notice so therefore it's a lie. The sender reshipped it and now I track it every day and it said it was at my house at 11 when I was home and it said that unable to deliver because business was closed which is a lie. Then I call right now because they said I could go pick it up today and they say it's not there.

On 11/18/15 at 5:41 p.m. your driver is in violation of criminal trespassing and charges could be filed at this time. Driver is recorded on video, pulling onto drive, comes to 3 ft from front door, while talking on phone, throws package on front door and leaves. Had this driver been caught, the truck would have been blocked in and seized, until driver arrested and charged criminal trespassing and court order to release. Again FEDEX has not got the message and continues to drive on my driveway causing cracks from overweight trucks on drive. At this time, the notice and complaint will be filed with the FCC. This complaint will be copied and pasted on FCC complaint to assure FEDEX has received more than ample notice that their drivers will be charged with criminal trespassing if ever return back to this property again.

A computer manufacturer sent me a box to send in a notebook for service. After multiple complaints I finally got it but so late I had to get a box and mail it myself. The manufacturer did a one day turnaround and returned notebook by overnight FedEx. Waited 13 hours next day. Never delivered and FedEx does not know why. Lost. Stolen? Who knows. Tracking terminated. Add me to those who really despise FedEx.

I needed 200 prints. I was quoted $430+, which was out of my budget. I was then quoted a price of $250 for 150 on cheaper paper and I also ordered a poster online. It was suppose to be done by 4pm. Got a call at 3pm, the order wouldn't "print" correctly so I left work to inquire, since the sample earlier printed fine. Fold and stapling made it off centered. I directed Gabriel ** to go ahead and "print" I will fold them myself.

FedEx was supposed to deliver my package on a Friday. Put a tracker on it and stayed at work 3 hours after I got off work... in the parking lot. At 7:00 FedEx said they tried to deliver but business was closed. Lie #1. Then I called on Monday to find out about it. They are off on Monday for home delivery. So it should be scheduled for Tuesday, right? I've tracked it all day Tuesday only to find that package is STILL at the facility and not even on a truck. Once again, I get off work in 3 minutes and will sit in the parking lot only to have them not deliver it again?

I will never use FedEx again. My daughter shipped 3 packages from Tucson to Nashville. The packages were labeled correctly but FedEx shipped 2 of them to the return address for some reason. Keep in mind I paid to have them shipped. FedEx failed and they actually wanted me to pay again because they screwed up. I took the packages to UPS because I was not going to pay FEDEX twice for their error. UPS got them there in 2 days.

Happened to look at my credit card statement and see that the FedEx charge for an item had mysteriously DOUBLED from the "estimated" charge I paid online for! I weighed my item, used there box, filled in all the information and generated a shipping label. Dropped it off at the local center and then got smacked with a 100% in hidden undisclosed fees?!? This is lawsuit material... I called and there is a "residential" charge, and a "fuel surcharge" and "tax charge"??? ALL UNDISCLOSED. And of course they bill your card after the fact and you have no recourse. I will never use FedEx again. Highly disappointed!! Horrible consumer ethics.

We are a company that does a lot of shipping to customer and to and from our suppliers. FedEx offered us a decent rate to go with them. They have gotten worse and worse with their shipping. The final straw was two weeks ago (Nov. 6) when we shipped to a customer. One of the three packages - a wooden crate of 20x20x18 - was opened, apparently gone through and then when they could not completely close the crate correctly, they packed the entire thing in a cardboard box and taped it up.

We were waiting for our delivery Saturday. The driver placed an attempt to deliver on our door and didn't knock! I have dogs, they didn't bark because he never knocked! I saw the note on my door when I was going outside with my dogs around 10:35 a.m. I called customer service and ask the representative to help me to get my package by picking it up instead and he said that the origination FedEx receiving in my city was closed (at 11:00 a.m) and that it would be delivered a Tuesday! I asked if I could do something else and he said I could transfer the package to be deliver to a closer station so I could pick it up the same Saturday. Well, I waited the whole day to later be told by FedEx customer service that the original service station has been open that day until 6. That they don't know why the representative told me that and that when I request a transfer package it takes around 24 hrs to be done, so that I would still get my package on Tuesday.

FedEx hung my package on our rural fence where dogs could reach the package, rather than use the provided, legal package delivery container. Dogs destroyed my package and product of course, so I filed a claim with FedEx. Which was promptly denied. I have now filed with the BBB against FedEx and I have been doing some reading up. FedEx has an ABYSMAL delivery record and I am told they rarely pay a claim. When you order something online, make absolutely sure the business you order from is NOT using FedEx. If they are... order your item elsewhere!!

Following the shipping notification for my purchases, I saw that the items were being shipped separately in two packages. Luckily they were scheduled to be delivered on the same day and it so happened I was home that day... all day. I live in an apartment building which is on an busy city street lined with apartment buildings. My building is secure with an entry way and a lobby both of which a guest must be buzzed through. The door bell system is also tied into my smart phone so when the door bell rings it registers as an incoming call. By 4 pm when my bell still had not rung, I looked at the tracking info. Imagine my surprise when it said both packages had been delivered at 10:47 am and left at the front door. Now I had already been down to collect my mail around noon and did notice several packages for other residence but none for me so seeing that I went back down to the lobby, the entry way and the front of the building... nothing.

I recently ordered a tablet computer from Amazon which was delivered via FedEx Ground. FedEx Ground damaged the computer by crushing the package as was clearly evident by markings and distortion of the package. Upon this realization, I contacted the seller and was given a Return Merchandise Authorization. I then SAT and waited for several days without hearing anything further. I then contacted the seller who ask me if I had been contacted by FedEx.

I have tried begging the FedEx drivers here in Ga. to please put the packages they bring to leave them on the floor inside my house. They refuse. In fact one gave me the finger. In Florida they are very courteous and they were more than willing to put the packages inside. I use a cane, cannot bend, and I am unable to lift. I feel that Those Drivers should respect people more. I think that FedEx should not be allowed to deliver packages. UPS and the USPS put packages inside for me. It is just the Rude FedEx People That are as nice as the Plague.

My daughter's Straight phone stopped working. They told us they would send us a box to send the defective phone to them and they would send her another phone. They said the box would be here in 3 to 5 business days. Straight Talk sent the box to FedEx 10/13/2015. It is now 11/10/15 and still no box. I have called Straight Talk and FedEx about the box seeing how we only had 7 days to send the defective phone back. FedEx is now saying the box will be here Thursday which is in 2 more days. This is not the first time I have had trouble with FedEx. FedEx needs to be shut down.

Paid $75.00 to ship a small box overnight to be received by 10:30 a.m. When I called, THEY COULD CARE LESS. THEY ACTUALLY OUT AND OUT LIED. They need to go out of business. The package contained medicine I needed and I waited at my daughter's apt all morning rather than being with her in the hospital where she was deathly ill. Then they lied to me about the updated time. Let's get a class action going for consumer fraud!!!

I work for a local architect firm. We had a driver arrive, grab and scan a VERY important overnight envelope meant for UPS. I called FedEx customer service 4 times and each rep assured me that the driver would be back to drop off the package he grabbed by mistake. After 2 hours of waiting after hours on a Friday night, the driver never came. No one could explain to me why each rep gave false information and each one passing the blame to another. I drove 40 minutes to get the package from the FedEx hub without 1 apology. I find this to be beyond, "Very dissatisfied with the experience." I will do everything in my power to NEVER use them again if I can help it, as well as share my experience with others.

Customer service is so pitiful and driver is rude. Never wants to make sure packages aren't damaged. Always says he is not taking them back. Acts like we cant get another service to deliver. Probably would like that. On phone service is no help either. Can't help you because you can't understand them.

I recently purchased an item on eBay that shipped on 10/26/2015. On 10/31/15 it said it was out for delivery. 11/5/15 my package has still not been delivered. I emailed them and they gave me a bogus run around saying they needed all kinda name, address, phone number, what kind of box it was, they needed the part number serial number and manufacturer name. I gave them my tracking number. They said it wasn't enough. Smh. Then I give them whatever info I had about the package. They email me back and say, "We will contact you when we find your package." I hate FedEx with a passion. It shouldn't take 5 days to get a package that's out for delivery.

I am very frustrated with FedEx and the delivery of my order. The East St. Louis facility called me last Friday night (Oct. 30) to tell me the address on my order was incorrect and the driver couldn't find my home (in reality the address is correct). They then said the item would be delivered on Saturday, Oct. 31. It was not delivered. I then contacted Fed Ex chat on Monday, Nov. 1, giving them explicit directions to my home and was told someone would call me about the delivery in 2 hours - I did not receive any call. The delivery was then rescheduled for yesterday, and it never came. FedEx has my phone number and if the driver can't find my home, he could easily call me for directions. I've lived here approximately 30 years; UPS can find my home, as can the mail carrier. I don't want to order online from retailers using FedEx because I don't want the headache of their incompetency. I'm now waiting to see if the package will be delivered today.

The package arrived promptly almost as promptly as the COMPLETELY THIEVERY that came next. If you LOVE to pay hidden fees use FedEx! If you want to deal with the jerks in tax and revenue, the crooks and the scum use FedEx.

Here is my problem and I'm sure no one will do anything about it but I feel I must send this anyway. I set up a pick up yesterday at our warehouse location like I do any other day, whether the customer requests UPS or FedEx. And scheduled my pick up as I always do, then took my package to its normal pick up location, as I always do so that it could wait to be picked up. But when I arrived this morning, the package was still in the same location and had not been picked up. Now this has happened on numerous occasions and no one ever does anything about it, and well quite frankly I am sick and tired of this happening.

This is the return item letter I sent out from an item I ordered from Amazon. Pretty much sums it up. Unbelievable. "FedEx is returning this item to you today. The delivery was stated for 5-7 business days, which I would be back in town for and the driver attempted delivery the next day. I requested that it be sent to a specific location by me to be picked up, the driver said that would be fine. It was then delivered back to their major warehouse for me to pickup. I called this morning to verify that it was ready and they were open and they said 9 am to 9 pm.

We ordered some expensive equipment via Amazon Prime (10/28), which was supposed to be delivered in 2 days (10/30). Amazon Prime was spot on having it shipped. However, they mistakingly chose FedEx ground for the carrier. Package was put on local FEDEX truck at 8:11 am, all the while status stating "out for delivery". At 7:01 pm (actually didn't received notice until 7:20 pm) a "delivery exception" was put on the package. Because this has happened numerous times, I have the phone # to the FEDEX local hub. Line just kept ringing busy. Called 1-800 FEDEX and they told me they couldn't get through either and that the hub would not read their messages until Tuesday.

I ordered a product on 10/28/15 and paid the additional cost of two day shipping. I checked the tracking and the product was received at the local center on 10/30/15. The tracking site stated that the product would be delivered on 11/2/15. FedEx takes four days to move a product within several miles of its destination. FedEx failed to deliver as promised, but I paid the additional cost for two day delivery.

Fedex is THE MOST annoying to deal with! If I purchase an item from a seller who deals with Fedex again, I will cancel my order and go elsewhere. These people need to obtain better communication and learn about how their company IS RUN! PITIFUL!!! The drivers half-follow instructions... simple instructions. Incompetency is a great thing in the U.S. When you follow your tracking and then call Fedex customer service number, the tracking may show and state two different information about when the package is to arrive. The driver that delivered my package about 1 month ago and which was on a Friday, tried to be slick by stating that the "customer is not available". Nonsense; I was home ALL morning AND with my door open... widely open! I called the customer service and they made her a$$ return with my package on the same day to deliver it. Thank you.

I ordered a small wheelbarrow tire from Walmart using FedEx. They shipped my package on time and it was supposed to be delivered on Wed Oct. 28th. Package not delivered, tracking said no one home. I was home. FedEx said package would be delivered next day Thurs Oct. 29th. No package, same excuse. I was home. FedEx said it would be delivered the next day. I told them to leave package in high place. No package, I wasn't home.

I purchased an item of fly fishing tackle from John Norris of Penrith, a large on-line seller in the UK. I was charged 33.00 GBP for shipping to Canada. I was contacted by an employee of FedEx who asked for prepayment of taxes and fees of $80.98 Canadian. I told her that I would be glad to pay these charges when the item was successfully delivered, and that I would not prepay them. I was told that delivery could be withheld if I did not prepay. I was told that if my home was outside the delivery area for FedEx, then the item would be passed to a secondary courier and delivery would be withheld if I did not prepay.

Ordered some things and found out that it will ship FedEx Smart Post. First delivery date they posted on tracking was 10/27/15. On 10/29/15 I called to see why the package was not delivered. I was told that it was in transit. I asked, “How long it took for the package to move 150 miles?” Was told again it is in transit. Next day I see that in is in North Carolina. Called Corporate at 901-818-7500. Was told sorry. I asked why if they knew there was a problem they wouldn't put it in next day and get it delivered. I was told because it was sent Smart Post. I asked why that would make a difference if they had messed it up in the first place. The answer was the same. Sorry it was mailed Smart Post. All the time trying to put the blame on The USPS due to them being the one to deliver it in the end. I WILL NEVER USE FEDEX AGAIN. ALSO WILL REFUSE TO DO BUSINESS WITH ANYONE THAT USES THEM. Let’s see where their sorry is then??

When is it ever okay to leave someone's debit card under their doormat in an apartment complex?! For 4 days, it has sat there, available for anyone to take because the driver felt it was acceptable to leave it there without a note or ANY indication that it had been delivered there in the first place!!! Driver needs to be fired!!! Will NEVER use FEDEX again and will make sure that USAA never uses them either!

I placed a package for shipment on Monday (10/26) at 3 PM for guaranteed ground delivery by 11:59 Wednesday night. I just called and tracked it. VM said it will be delivered Friday!! How can they miss a delivery date not by 24 hours but 48 hours?? This just cost me $190! One day late? But really, 2 days??

Paid extra to overnight package and deliver by 12 noon the next day, and at 5 p.m. I was still trying to find my package. I called FedEx 3 times with no real results. At 1:50 p.m. they called to tell me the driver would be here in 45 minutes, and at 5 p.m. he still has not arrived. The best part is they don't refund you the extra money paid for faster delivery.

I was supposed to get my laptop in a package sent by FedEx Express. In the first attempt it was delivered at a wrong address and then when I called the customer support they told me it has been received by someone and they can't do anything. After multiple request they opened a case for me. I was told "you will receive a call within 2 hrs," which I never received. I used to connect to my laptop for my work and due to their worst service I am losing my work. And the customer support is not helping at all but just giving me false hopes. When I ask if I can submit a claim or can I talk to higher management, then they disconnect the phone. I am so scared to use this service which commit such a blunder and then don't even apologize or work on their mistakes. Till now I haven't received my package and I think now only god knows if I will receive it!!

Don't know what is wrong with FedEx. I used to admire this company because of its name and brand but I used them twice and both the time got bad experience. This time I sent documents to India with their Guaranteed delivery date and paid 83$ because these were important documents and need to reach home ASAP but still they missed them in the way. It took them 4 days to even find the whereabouts of the document and found out that they sent the documents to Ireland instead of India. It seems for them all countries are same as long as name starts with "I". Don't know how their logistics work. They charge extra just to fool people. Still waiting to get my documents but I swore not to use them again. They consistently keep 100% track record of giving me hard time.

I ordered a large amount of coffee from Keurig. It was scheduled to be delivered on Saturday 10/24/15 to my work address - which happens to be a hotel, obviously open 24/7. However, when I was going in on Sunday to pick up my order, I checked the tracking and found the following message: "Customer Not Available or Business Closed" and time of delivery 10:48 a.m. YEP... Apparently we are the only hotel in the world that is closed on a Saturday morning! We have both valet service and our front desk staff, again, all are 24/7. Obviously the lazy driver decided it was too much hassle to both dropping off the box. I called FedEx and some woman tried to blame it on Keurig saying they use "home delivery". And although I had a business address, it cannot now be delivered until Tuesday as "home delivery" isn't available on Monday. YAY for FedEx. Find some other shipper if you really want to get your package on time!

I order one packet from Trendin.com order (no:**), on 15th Oct but still today is 25th Oct, it is not getting delivered. Trendin services was good. They shipped the packet on 16th, but my packet is in Okhla Branch which is only 5 km far from my home... But FedEx team is not delivering my packet... When I am calling to FedEx team they are denying to delivered with the reason that they have too much work load, it may be delivered asap... But same statement is repeating by them from last 7 days. Daily I am talking to his customer care. It is my suggestion to everyone, never choose this small and worst company FedEx.

Driver made no attempt to deliver the package - just left a note at 9pm. I'm sitting about 15 feet away from the door with 3 dogs, so I can be certain they didn't knock or ring. Now it's a 3-day wait before they try again. Useless. Vastly different to my experience with UPS who are on time, every time.

Today waiting for my FedEx delivery. They suck as a company I will never use them again! They expected me to bring a 130 lb box upstairs, and stated that in an apartment complex leaving my package outside is my front door!? My apartment door is my front door. SMH and I'm 8 months pregnant I had after struggling on the phone for my entire day to realize nothing will be done about it, open the box outside and carry in the platform one piece at a time. Terrible customer service. Never again.

I run a business and obviously need my shipments as soon as possible. What makes a courier service great is when they deliver EARLY. I saw that it was on vehicle for delivery and saw the FedEx truck deliver to my NEIGHBORS. They held the package for two days just because they didn't want to deliver it early. Total **. Never am I ever using FedEx again. You shouldn't either.

2nd day to wait for delivery. Left a note on their form from previous day that the doorbell was broken and to come to the backdoor. Checked and saw that my note was gone and they had marked that they had attempted again. Called support & was told if I wanted my delivery today that I need to wait on my porch. I said "you mean you expect me to wait on my porch in the rain for who knows how long before my package might arrive today?" She said "if you want your package today, then yes!" Absolutely not acceptable considering the price I paid to have this packaged shipped.

Placed order with retailer 2 different times within the month of October, both times FedEx Ground delivered to the wrong address even after filing a proper complaint with the Customer Advocate Team. This company (St. Louis MO location) must be hiring incompetent delivery drivers that can't read, or management needs to be replaced or fired!! Grrrrrrrrrrr... I am not a happy camper, so to speak!!

I am still at a loss as to why anyone uses FedEx or how they stay in business for that matter. I am sitting at home waiting for delivery for a package which requires my signature. I received a recording saying the package would be out today. I called the center and received another message that says it will be out today. I waited to speak to a human who says there's no guarantee it will be out today and that scheduled delivery is actually tomorrow. He further states this package cannot be delivered to one of their facilities where I can go pick it up. I understand that as a recipient of a package I am an insignificant and unwilling bystander but this does not appear to be an ethical or professional way to conduct business.

We are suppose to get one consignment vide airway bill no. ** booked from eBay on 18 October. We were provided one link to track the shipment. On 21 it was showing on transit and by evening it was showing delivery except, future delivery requested. Next day it was a holiday (Dussehra). My wife contacted their customer care center and was told that the shipment will be delivered by the same day (23 Oct). After constantly tracking the shipment, in the evening I received a message - Customer not Available or Business Closed. The fact is that my wife and kids were at home throughout the day and there was no attempt made or phone call received the same day.

I fail to understand that you give to FedEx two bags in Dothan, Alabama to ship to Chicago. Both bags are scanned. Three days later one bag shows up and the other has not. In calling FedEx they state: Well the bags was scanned in Dothan but we do not know anything else. What color is it, does it have a name on it..... and all relative information. But my point is the consumer now pays more in insurance than the actual cost of shipping a bag. If you give someone a box - and it does not arrive via all the scans the consumer literally loses thousands since a piece of luggage is $500 itself, and then add the clothes..... I might as well leave a bag on the side of the road and ask for someone to deliver it to me.

FedEx delivered a package from Italy and only made one attempt to deliver it. They had the wrong phone number from the shipper, so I did not receive any calls, and they subsequently sent it to a holding facility 10 minutes from my house. I tracked down the package and was told that it would cost $36 for them to ship from the holding facility to my house. The 19lb package was delivered the next day, although I never was told that it would be overnighted, just that it would cost $36. I looked at my bank statement and noticed they charged me $227. When I called a representative, she said they had nothing mentioned about the $36 fee and that because it was overnighted, it was my responsibility to pay $227. Why ever would i agree to $227 when I could have picked it up myself. They are complete thieves. This is more than it cost to ship from Italy. I am beyond livid and will never use FedEx again.

I recently ordered a bicycle online, and tracked it through FedEx. The day it was supposed to arrive my husband was home all day. At the end of the day the tracker updated and said the bike had been delivered and dropped off at door, only we never received it. We contacted FedEx who told us they would have to do a 48hr investigation and that they would contact us at the end of the second day. We didn't hear from them so we called the next morning only to have them tell us that they would call by the end of the day, which they did to tell us that they are no longer looking into the situation and closing the investigation as a lost package, that we would have to get with the company who sold us the bike and have them send a complaint to FedEx.

Thank you FedEx for delivering my dress on time for my island wedding. I'm sooo happy. I called you guys crying and you made it possible like you promised!!! I wished I remembered the two nice ladies' names that I spoke to. Thank you so much.

I paid FedEx to package and ship an item I sold on eBay, and they are denying due to lack of packaging. I even went and got a signed letter from the manager of the store that packed it with their own FedEx letterhead and they have now attempted to ask for more information that I already supplied. No idea who I have to talk to in order to fix this problem. I paid for insurance, but apparently that means nothing. You might be saying to yourself, "Well there has to be something he is not telling us," and you would be wrong. I did everything by the numbers, and I even sent them a copy of their packaging pledge and still I get this. I highly recommend not using them. If package and ship for anything of any value and if it is valuable don't throw your money away by paying for insurance that they will never own up to.

I expected to get a package today. However, it was not delivered. It was the second attempt to deliver the package. I had requested the package to be dropped off at a FedEx location to avoid missing another attempt. I called FedEx to see why the package was not at the FedEx location. The representative told me that it is at a ground warehouse and I can't pick it up there. I did not know that it takes three attempts until the package is held at a FedEx location. He didn't tell me that until later in the conversation. If I would had known earlier, it would had avoided the dissatisfaction of the call. He also said that I couldn't be heard in the phone. There are not any sounds coming from my end. Other people are able to hear me on phone calls. Towards the end of the call, I can hear his tone change. Therefore, it left both parties unhappy. All I wanted was my package and any relevant information.

I had some materials shipped to a worksite in CA. They did not arrive the day that was stated and shown on all their emails to me. I tracked the items and in their tracking it was shown that a new date for delivery was requested for three weeks later - this was a lie. I asked them about this and they admitted they had an issue which held up the items and when they put it in the computer they mis-typed the date. They stated the package would be delivered the next day between 12 am and 2 pm. The package again did not show. The customer service is awful and will say anything to get you off the phone. The shipping department puts in changes that are not requested just to hide their screw ups. Terrible company.

I schedule a delivered for my daughter. Customer Service told me they delivered between the hours of 5-8pm. I told her that's great because my daughter won't be home until 4pm. Why, FedEx delivered the package at 2:55pm (NO ONE HOME)!!! So I call again Customer Service, assure me the driver will attempt another day and same thing, he delivered at 2:55pm (WHAT IS WRONG WITH THE DRIVER!!!)

I was expecting an envelope to be delivered on October 6. When it didn't arrive, I became concerned, and saw via FedEx tracking that it had been delivered on October 7. Problem is, the envelope was just not there at my front door. I assumed that it had been stolen, and so initiated a FedEx investigation. Their investigation confirmed that it had indeed been delivered to my address. Guess what? It had been delivered by mistake to my neighbor's house, a neighbor who never really uses his front door. So I called FedEx to report this, and they insist that it was delivered to my (the correct) address. I told them they were wrong. They kept insisting it was delivered to the right address. That's why this is bizarre – I kept telling them it went to the wrong house, they kept saying that it didn't. How the heck would they know?? Guess the customer is not only wrong, he also doesn't participate in the FedEx alternate universe.

Fedex has lied to me several times about a delivery. They said they couldn't deliver because my gate was closed but would deliver the next day between 4:30 and 5: 30. I have been very sick recovering from major surgery and was so upset by the constant lies that I almost wound up back to hospital when I just got out after a month of recovery. They are making me sicker and setting me back.

I am extremely disappointed in FedEx. I paid for an item to be guaranteed delivered today. They not only did not deliver it as promised and paid for, they also did not notify of delivery being an issue. The items are for a time sensitive event so they are of no use to me being delivered on Monday. I am pushing for a full refund either from FedEx or Amazon. The customer service agent I spoke to at Fed Ex was while polite, useless - offered no options to get the package to me nor offered me a way to receive a refund or other compensation. I will make sure I will not use FedEx ever again for shipping!!

I was suppose to get a package from California. I never got the package. I was home because of a surgery and could not go out. On the day the package was suppose to be delivered I was at home. The mailman rang my bell for another package. I came to answer my door and found a FedEx door tag stating the package was and left on the porch. I called customer service concerning the matter and ask was it a policy to just leave packages and not ring bell. Was told a supervisor would call instead. The driver called me back. She was very rude and disrespectful. I ask her why she did not ring my bell. She said she did. I told her could not have because I was home.

I have ordered a phone from Mi 4 India and the order was supposed to be delivered with 3 days and order has been dispatched 2 days ago by the seller through FedEx courier company. But since then the courier has been lying the FedEx Hyderabad facility for last 2 days and no actions been done on that. I have raised an complaint as well with the FedEx team but still then there is nothing done on this. Complaint number is: **. I am really frustrated and sad to see this kind of service from the FedEx team. It has completely made me helpless whether I will be getting the courier in time or not. And also has decided that will not use the delivery service from FedEx team in the future as well. I am still waiting for the product to be delivered to me.

They seemed to be trained, for awhile. All other delivery services, UPS, UPS Ground, FedEx Express, and even the USPS respect our sign directing deliveries be done to our side door, where there is a table labeled, "Deliveries," for the purpose. But not FedEx Ground. But Nooo, FedEx Ground won't be bothered or just doesn't care. Even though there is a readable sign by the front doorbell button, to deliver to the side door, a FedEx Ground guy dropped a package right below the sign! Time to tell yet another company to not send us anything via FedEx Ground.

Today I was expecting a package to be delivered. I was home ALL DAY waiting for the package. No one knocked on my door, no slip was left on my door, yet according to tracking info FedEx claims this package was delivered to my front door. I was anxious (and in desperate need) for the arrival of the package. I constantly opened my front door all day to just check to see if my package was here. I have looked outside both doors so many times today my neighbor probably think I'm insane.

Ordered a TV stand from Walmart. Waited all day for my delivery. Gate is unlocked. After 6pm I'm looking outside my window and I'm surprised to see my item lying on my front steps. No one knocked or rang the bell. A signature was required to accept delivery. Very bad service. This is why I prefer UPS.

I had ordered some chocolate candy from a company in Grapevine, Texas, which is 4 1/2 to 5 hours from my home. The company sent the package FedEx ground and when I got home, I found the package at the end of our driveway, right by the street where all traffic drives by and people walk by, out in the HOT sun... Luckily, I did not work this day and was able to come home a few hours after it was delivered because it was in the HOT SUN, close to melting... Even the ice bags that were enclosed were ALL melted. If it had not been for the good packaging the company used and me getting home a couple of hours after delivery, it would have been completely ruined.

Had a package coming, wouldn't be home for delivery, "signed" online to have it left at door without a signature, got confirmation for this and printed it out. Package wasn't left, a door tag saying "signature required" was. Called Fedex, a nice rep spoke with me, said she'd ask driver to come back with package that same day and that someone would call me in 2 hours to update me. No one called, driver didn't return. Called Fedex again, was told that the local Fedex depot never got that request. Liars. Instant communication and they "didn't get it."

Refers TRK NO **, Ship date 10/09/2015, CTRL# **. It was a very urgent material and we followed-up day in & day out for this consignment through countless emails and calls. Normally a courier company delivers within 2-3 days to our location. First, they provided us a false POD copy of this consignment but when we rejected it and communicated that we've not received it, they started investigating the case. Now after 23 days they've refused to deliver it while the package is lying in their office. I've not seen such a fraud and irresponsible behavior from any professional company.

Right - ordered a item from a third-party seller on Amazon. FedEx said they would deliver it today (10/2/2015). Great, I thought, I have to be home all day anyway. The Condo was checking Dryer vents. In fact the management showed up around 12:40ish to check them. During their visit my door was left wide open. The vents were clean.

We are out of town and were notified by FedEx via email our delivery was made. Our son came to our house, no package on the porch so he check neighbor's porches, no package. We live in a private gated area with 70 homes. Called our neighbors to check our porch later in the day, no package. Called FedEx and they opened a case number and said they would call us back by noon the next day and they certainly did call and asked us, "Did it turn up yet?" Called the Guard gate a day later, he informed me the FedEx truck had just came in and the driver informed him he left the package at the wrong house. Had a neighbor run over and sure enough it was on the front porch. Very suspicious to me. Very stressful being thousands of miles away trying to find out what happened. Disappointed in FedEx!!!

Customer service is ZERO, this is 2 times I didn't receive my package in my address, last year and today. When I called them to pick up my package, they just send me from this office to other like playing with somebody.

I will never in life use FedEx again. If a company that I am ordering with uses them, I will not submit that order! I literally watched the driver come through the apartment gate (my window faces the front of the apartments) as I had been waiting on him ALL DAY and he came at 5:15. I waited for a knock at my door... Nothing. I went downstairs to see if I saw the truck. No truck! I looked at my tracking info and it stated the driver attempted to drop it off but no one was available for pick up!!! They are updating in their own, "FUTURE DELIVERY REQUESTED." And increase 5 Days more delivery time.

Don't waste your time if you have a damage package. In my case, I did put close to 8 pounds of protection inside the box and signs all around the box. Were two boxes. One of them came damage. I call them to filing a claim so they told me they will send someone to inspect the box. I was never told to put it back the same way it was. After 10 days they send me a letter saying that the claim was decline 'cause the package was not well prepared. It doesn't matter what you do. They always will find a way to not pay you.

There are thieves in this company and an internal investigation should be done to ensure the safety of the customers that utilize this service. I mailed a package over a month ago (paid $80 for overnight). Package did not make it next day. Upset but not angry I gave it another day (no show). Called customer service and receive info that so called weather conditions and that it would be at the address in day or two (mind you I paid for next day and was not offered that reimbursement). Meanwhile week later I called and suddenly package can't be found so they asked me did I want to put in a claim. "Um no I want my package found please," I explained.

My FedEx delivery person refuses to ring door bell when dropping package at my home. He personally stated to me that he would not do this. I have had packages sitting at my front door for hours when I have been at home all along. This is rude and opens the door for a thief to take the package.

I was expecting to receive a package on 29 Sept 2015 by 8:00 PM. I waited all day and called the toll free and even waited till 8:13 PM. The customer care said that the package is on its way and later I was informed that since it's already 8:00 PM it may not be delivered and rescheduled for delivery the next day. But, internally they decided to have it delivered now on 03 Oct 2015 and stated that it was as per my confirmation when that was never made. After multiple calls and request asked them to deliver today (30 Sep) before 6:00 PM and they did promise that it will be delivered yet again no response. When asked for a contact, all that is being indicated is that it cannot be shared. Please do not trust FedEx, they say something and do something. Every time you call they put you on hold and just non reliable.

I was moving from NJ to Florida, so I shipped my tv via FedEx. Worst decision ever! My tv arrived a day later than scheduled in a damaged box so I asked the delivery driver if it was ok because it did not look like that when I shipped it, so he said "oh, it didn't " then left. Moving along, I bring it in the house and proceed to open it, as I remove the blankets and bubble wrap I used to pack it, I noticed the screen was hanging forward and broken. It looked like someone beat it with a bat and drove over it with the truck.

Was waiting at home for the package. They didn't knock or ring. They just posted the thing on the door to make more money from me. Terrible Company.

I pre-ordered an Apple iPhone a week or more ago after a year of really wanting the new iPhone 6 plus. Well, my current phone decided that it wanted to stop functioning and I ran out of storage. So finally I broke down and decided to splurge on myself for my birthday. I bought the Iphone6S plus (Just an FYI I was beyond excited and still am.) This is the most expensive thing I've bought in about 2 years. But now the problem comes with the delivery, which is by no means Apple's fault. UPS is kind enough to deliver when people are home (surprise, surprise, I have a day job like the majority of people) and they know I can't get out of work just to sit at home and wait on a package. This is why I LOVE UPS. Well unfortunately, this isn't the company used to deliver my much-anticipated phone.

On Arrival the driver said these papers are incorrect. They were not. He rejected by throwing them on the floor. He left. Tried again the next day. Same papers no difference. He took the parcels after some altercation. The parcels arrived at the destination to my amazement, as he had said "I will take them and they will sit in our office for 4 days and then they will be sent back to you." They were not! Next thing I heard, was that I was BANNED from FEDEX forever. Saves me time and explanations as I was NEVER going to use them EVER AGAIN anyway. Of all the couriers I use according to destination worldwide I get more problems with FEDEX than any other company. Note to all -- DO NOT USE FEDEX. They really are a bad outfit.

I received an email from FedEx JNB/JHB with instructions to pay customs & excise duties for a parcel from Italy to RSA. I paid via EFT and sent the confirmation as requested. The agent replies with thanks... 24 hrs later no movement. I call the agent who cannot confirm payment even though she has thanked me for payment. I formally complain. Another agent assures me it is going express to my door, it has been escalated to "priority"... another 24 hrs have passed. So 72 hrs to travel 330km?!? and 3 FedEx agents are saying sorry. The admin and logistics of FedEx is ludicrous to say the least. Never again. Use DHL next time.

So I was in search of a new laptop for my daughter. I found one on eBay from a top seller and a great price. So, I paid for it and they shipped it out promptly, using FedEx. A few nights go by, and my daughter (who is only 4) was asking about her new laptop, which she was so excited to get, I told her it was going to be here in the morning, as I knew it had to of been here by then. So, just to be sure, I got onto my eBay account and checked the tracking of the laptop. "Delivered" it said, "left at front door" at around noon, earlier that day.

I had been waiting for a package for well over a week. Granted it is small and I've been asleep but I'm almost positive that nobody knocked. I live in a area where it's safe for the most part but packages will be taken. I'm so mad. I could've missed my stuff. Y'all left my ** iPhone 6s plus forever at my door. Ughhh.

I will NEVER get anything delivered by FedEx again! I paid extra money to have my package delivered in 2 days. My package WAS supposed to be delivered on the 24th and now they are saying that it "should be delivered by the end of the night". I am not happy and will never use them again!

I have ordered a mobile phone in Amazon. I have received the mail that the expected delivery date is 18th September 2015. Without any proper intimation this FedEx service has returned my ordered back to amazon. I queried about this in FEDEX office which is located at Nava India, Coimbatore. There is no proper response by the members in that service. I have not satisfied this customer service.

I had a 21 package business consignment shipped from abroad, paid with insurance cover by the express service. Several days later, 2 arrive late and one is lost. I reported this, however they made me a run around for about 6 weeks, never calling me back or even emailing me as promised. In the end, nearly 6 or 7 weeks later without telling me anything. It arrived repackaged by them with the box clearly labelled by them as "damaged in handling by FedEx". The original box was also in the packaging so I could see what had happened. Clearly the original box was badly torn from bad handling (it was an official USPS strong parcels box). The item inside was severely damaged in a way that could only have been done with very bad handling. As the metal chassis was actual distorted so badly I could not even get it back in place by force.

I was so happy to receive my passport and Chinese visa for an upcoming Asian Adventure today. I received a notification on my phone from FedEx that my package had been delivered at 1:07 p.m. today! I was home all day looking out of the window for the FedEx truck. I called the automated FedEx line and it stated that my package was delivered already and left at the front door. I searched and searched. No package in sight! I immediately started crying. I called FedEx customer service and they gave me a case number and said that the truck driver would be by my house to see if it was the same house he delivered it to. I was asked what color my house was, etc. I was promised that a manager would call to investigate more.

My experience with FedEx is more often than not I had to pick up the package myself. I think they're worse than USPS. I haven't had anything sent FedEx in a while until now. Of course they never meet their timeline. I will again request not having anything sent FedEx... again.

I sent a check to be delivered next day in Canada, and I paid for Overnight Delivery service, and the guy at the branch where I paid and dropped the package said the document would be delivered next day, but now I found it would be delivered until today Monday at noon. When I called to Customer service department nobody wanted to give a solution other than transfer me to International Delivery which honestly did not do anything that solved my situation. I wish they could have said, we will give some credit or something, instead they rather not deal with me. Our business relationships could be in danger because of this kind of mistakes. If they had told me that international deliveries are not possible overnight I should have paid for another service, "Simple," but they wanted to charge more, take more money from me.

I will never in life use FedEx again. If a company that I am ordering with uses them, I will not submit that order! I literally watched the driver come through the apartment gate (my window faces the front of the apartments) as I had been waiting on him ALL DAY and he came at 5:15. I waited for a knock at my door... Nothing. I went downstairs to see if I saw the truck... No truck! I looked at my tracking info and it stated the driver attempted to drop it off but no one was available for pick up!!!

So whenever I'm expecting a package from Fedex, that's a nightmare. Once I was sitting at the front door of my building expecting package and I got notification business closed, delivery attempted lol, and I was waiting for them. Yesterday I wasn't home they tried delivery. Anyway I go to the website try to schedule pick up at Fedex location and I can't. Website has problem or my package has problem. I can't do anything. If I can give zero stars I will.

Three weeks ago I sent a letter overnight express, paying $25.00 for this service. I had my phone number and the recipient's phone number on the order. First excuse: the weather, second excuse: a security fence (with instructions posted as to how to get in). Third excuse: mechanical failure on airplane. Since it would do me no good to have it delivered any longer I asked for it to be returned to me. Three times I was told it would go out the next day and I should receive it within two days. Now no one has a clue where this pkg. could be. The letter contained a bank draft so I finally went and stopped payment. This costing me another $30.00. To date, 24 days later I have not received my pkg. They have no record of all this communication between us.

FedEx never delivered a Christmas present (a hand knitted blanket) for my son and his family last year. Your FedEx ground delivery person admitted that he did not recognize their home as the address he delivered the package. My daughter-in-law said when he made that statement his supervisor could be heard yelling at him over the phone. After that visit FedEx changed their story saying that the box WAS delivered to the correct address as promised. We all know the blanket was never delivered. My son’s wife stays at home all day caring for her three children. They have two dogs that bark if anyone approaches. She is sure that no package was delivered. The blanket cannot be reordered because every stitch was hand knitted to become a king size comforter (8.5 x 8). It took me four months knitting every day for me to complete. My arthritis keeps me from making another. It was to be a keepsake for my son's family.