National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed July 11, 2017
Excellent service. Representative was very professional and respectful. Takes time to explain all the details. Yes I would definitely recommend to my friends. Very good program to help people in difficult situations. Very well advertise on the radio the bro Gary show.
Reviewed July 11, 2017
The whole team has been outstanding throughout the enrollment process and thereafter. I have finally stopped worrying about credit and can look to a brighter future. I wish I had known about NDR earlier, as the steps just taken would have been completed over a year ago.
Reviewed July 11, 2017
What a weight lifted off of me. The people that I dealt with were very helpful and explained everything at each step of the way. They seemed to care about your problem and sincerely wanted to help in all ways possible.
Reviewed July 11, 2017
Great information and delivered to me in a way that I could understand. Counselor was very nice and patient. He explained all steps. Answered any questions I had. I am sorry that I didn't make contact earlier, but I kept putting it off thinking I could catch up on my own.
Reviewed July 11, 2017
Great people are at your center and information from all persons. I first counselor made me feel great and she explain the program and how it works and what will happen to my credit at first then I would recover later.
Reviewed July 11, 2017
Professional staff! They took the time to thoroughly explain the program. Program seems to be flexibile in terms of ending it anytime. I am not one for words but on the outset the program appears to be well thought out. I think I will benefit a great deal.
Reviewed July 11, 2017
The whole getting started was quick and painless. I was given much-needed information and my questions were answered in a timely manner. I feel like the entire process has been great and a huge weight has been lifted off my shoulders in regards to getting my life back on track.
Reviewed July 11, 2017
Very helpful. Right to the point. Great customer service experience and they do all the work for you and truly a life saver and game changer. I needed the help and this company is well respected and they know how to make you feel comfortable and cover everything needed.
Reviewed July 11, 2017
When discussing my situation with NDR representatives he and she was not judging me but was understanding to my situation. I will recommend NDR to everyone. They walk me through the program and discuss my options with me and help me make the best decision for my situation. Thanks NDR.
Reviewed July 11, 2017
Thank you for explaining the program. I hope this program will be of assistance to us. I have not experience these issues before. I will inform others about the program if it works for us. I understand this is a process. I am not sure of the entire back end, but, I know it will help me later.
Reviewed July 11, 2017
Nobody decides to seek debt relief on a good day. By the time we contacted NDR we were stressed out and defeated. But you have an amazing consultant in Randolph ** -- he expertly walked us through a complicated process with patience, compassion and humor. We are already feeling better, and are so grateful for his help!
Reviewed July 11, 2017
I just enrolled today and I have a feeling of relief and excitement that I am on my way to financial freedom. This is an easy way to get out of debt without any complications. The staff is very friendly, courteous and guide through every step of the process with ease and ability to understand how this debt relief program will make your life a lot better.
Reviewed July 11, 2017
Brandon from the Welcome Team was very nice and friendly and went over everything that I needed to know in a way I understood without using legal terminology or other words that I do not know the meaning to. Even if I did not have questions, he answered possible future questions that might have arose.
Reviewed July 11, 2017
I filled out an inquiry form online Thursday evening and was approved and set up for an account by Friday afternoon. My representative Nelson ** was extremely kind and helpful and made me feel much more confident about being able to get rid of my debt. I feel very well informed and hopeful of this process and am very grateful that this resource was available for me to use. I was really embarrassed of my credit card debt and wasn't sure where to ask for help or who. National Debt Relief quickly made me feel much at ease and made my goal of being debt free much more approachable.
Reviewed July 11, 2017
The representative who assist me was very professional, knowledgeable and patient the entire process. He answered all the questions and was very detailed and thorough. The welcome call was a great experience as well. All questions were answered and information involving security and legality was explained in detail.
Reviewed July 11, 2017
Working with Eric has been great. He is very detailed and answers questions quickly. All communications with the company have been quick and easy. Can’t wait for my debts to be paid so I can move on with my life.
Reviewed July 11, 2017
I called National Debt Relief and they answered my questions promptly and clearly. I like their system. I told them about my problem, gave them my information, they reviewed my case and they proposed something to me. It was simple and easy. I had to print something online and then sent it back and that’s the only paperwork that I had to do. Everything else has been on the phone and online. They called me once every other month and they give me an update on how my situation is going. They encourage me to keep myself in the same direction that I’m going right now and that brings comfort. Sometimes I just forget that I have a contract with them because they are always on top of everything.
I’m happy that I can look online and see where I’m at and that the phone calls stopped. People don’t harass me anymore. Also, every time that I feel like someone else is trying to get me, I just direct it to National Debt Relief and they take care of everything. I like to feel that I have someone on my side that’s representing and helping me legally. I’m ignorant in a lot of the topics on banks and all these companies, and it makes me feel small. Having someone at National Debt Relief on my side makes me feel I’m not alone.
Reviewed July 10, 2017
Great customer service! I will recommend this program to anybody. People are very friendly and make feel comfortable thru this process and answer promptly all my questions and help me out to complete the forms step by step. I truly appreciate their patience with me.
Reviewed July 10, 2017
I deeply appreciate the way the representative was handling my call and how much he went out of his way to finish and handle the contract himself. I can only say that I really can't say enough that this situation will soon be cleared up, and will be behind me. Thank you again.
Reviewed July 10, 2017
Good rep, knows the business inside and out. Answer all question asked, very knowledgeable and easy to talk with. Did not apply any pressure or force; happy to make this decision and willing to see the end result of this service. Hope I can recommend.
Reviewed July 10, 2017
Everyone was so helpful and explained everything in detail. Made sure everything was perfect before I signed anything. Made time for me and never made me feel second. Always first! Gave me enough information for me to read to make sure I was doing the right thing!!!
Reviewed July 10, 2017
The people at this company were fantastic with answering all my questions before being enrolled into the program. I was successfully enrolled and LaShonda was a great person to deal with. Very happy to be on my way to becoming debt free in a few years.
Reviewed July 10, 2017
I was not sure at first and was not fully convinced, but I can tell you that the first initial process was excellent, excellent customer service, excellent clear understanding of their program, and an excellent experience. I strongly would recommend to all.
Reviewed July 10, 2017
I absolutely love this program, it has low payments and I will be closer to being debt free in less than 2 1/2 years. My credit score has gone up a little each month thanks to this program. I have highly recommended this program to a lot of family members needing help.
Reviewed July 10, 2017
So far so good. Looking forward in finishing the program. Awesome customer service and will recommend to friends. I am looking forward in the relationship as a team to help me get out of debt. Thank you again and this looks and feels promising.
Reviewed July 10, 2017
Each person was very kind and informative. Made the experience very stress free. The program was explained very well at every level. Received the necessary emails and phone calls to complete the process. I am looking forward in working with the program to get debt free.
Reviewed July 10, 2017
Great people to speak with, everyone that I spoke with was very patient and helpful to the highest expected standards. They strive to help everyone as much as they can. I have a bit of a complication getting approved but at the end of it all it was worth the wait because I did get approved and now I am on my way to getting back on track.
Reviewed July 10, 2017
Spoke with James ** about debt consolidation, very helpful and knowledgeable! I was given all options and courtesy and most important professional. He explained all I needed to know so that I could start my road to fix my credit debts and road to recovery!
Reviewed July 10, 2017
Extremely Positive, Professional and Helpful. They do not make you feel ashamed, they are there to truly help. You know there IS light at the end of the tunnel. I would definitely recommend to anyone and everyone. Thank You So Much.
Reviewed July 10, 2017
I was very leery about contacting a debt relief program, but heard of National Debt Relief on my Christian and Conservative stations. So I have faith that my situation will be eventually resolved. Meisha ** and Jonathan ** were very polite and very thorough in explaining the program to me. They gave advice on what to do when or if a 1099 is sent and also advised the security program. I feel very confident in my decision.
Reviewed July 10, 2017
Well thought out program, friendly staff. Speaking a little slower helps me to understand all the information. I understand it's a lot to cover in a phone call. The reps did a fantastic job and were very professional. Thank you very much for all the help.
Reviewed July 10, 2017
NDR office in NY personnel were all professional, understanding, patient, explained everything, extremely knowledgeable. Emails were sent to me promptly, No matter who I spoke to they did not hurry to get off phone, went over emails line by line. Would definitely recommend NDR.
Reviewed July 10, 2017
I am really happy with my experience with both çust Service rep Leo and Jamie. Both gave me all the information I needed and explained everything clearly. They were very personable and courteous. Also, happy with amount my debt was reduced, and hope that all works out satisfactorily.
Reviewed July 10, 2017
The representative designated to our case was extremely helpful, and able to answer every single question we had. Thanks to National Debt Relief we are able to start the next chapter in life! We would definitely recommend National Debt Relief to our friends and anyone else looking to eliminate debt quickly and efficiently.
Reviewed July 10, 2017
Very pleased with everything I heard. Will be looking forward to getting this under way. Everyone I spoke to was extremely helpful. No complaints. Am excited to get these debts taken care of. Was relieved it went so smoothly.
Reviewed July 10, 2017
This process was made easy by Matthew and his colleagues. They were honest, answered all my questions, and went through the entire processes step-by-step with me. When I got off the phone with Matthew I felt like I could breathe again. I would recommend National Debt Relief for anyone who is feeling over their heads with their debt.
Reviewed July 10, 2017
I decided to look into relief help because I lost my second job and I depended on that and so, I couldn't keep up with my bills. At first, I spoke to somebody from National Debt Relief and they said they would send me the information. I had to go through email process approval and so forth. They were very courteous but, unfortunately, what I was told is not what is happening now.
I was told that they would be paid off directly. But what National Debt Relief is doing is they're negotiating with the credit cards and they're scheduling monthly payments. So I understood that I will keep on putting money in the account and they would pay that off. Then negotiate another and pay that off too. Whatever it is they're doing and then charging me for is something I could have done myself. I'm not very happy with it at all right now.
The only thing they offer is the protection which I haven't utilized yet. They should also have more information and not rush the process like they did with me. They should as well do what they say they're going to do rather than say something and do something else. So now, I'm in the process of trying to find some other source to go to. And it's really hard 'cause it seems like when you already consolidate, nobody else wants to do it. It's also hard for me to consolidate with somebody who's been active with lump sum payments rather than monthly payments.
Reviewed July 9, 2017
Great staff!! Great people!! Hoping for great results!!! Tangela ** is amazing!!! She walked me through the whole process step by step and was patient and kind. I feel connected to her and the company as a result!!! She literally spent two hours going through each credit card and making sure we were in compliance - amazing employee!!!
Reviewed July 9, 2017
I acted out of desperation. Consumers should be aware that they should call their creditors and try and resolves their hardships before using Companies like National Debt Relief. I found out after the fact I could have saved myself thousands of dollars and my financial hardship would be a thing of the past by doing so. $5600.00 later and $6600.00 still to go I will be paying my original balance. I did not save by using National Debt Relief. My financial hardship will continue for another 2 years. 4 years total. Too many for a single woman on social security.
Reviewed July 9, 2017
The whole experience on the phone with my representatives was amazing! They explained the whole process and answered all my questions in a professional manner! I am so glad to have called and use your services! Your company has taken a big burden off my back and I am grateful! Thank you everyone!
Reviewed July 9, 2017
The team at National Debt Relief was great. They were courteous and answered all my questions. Now, NDR has settled half of the cards for half the amount I owed to them. And so, I only have three more to go. Overall, my experience with NDR has been great.
Reviewed July 9, 2017
I'm overwhelmed with credit card debt. I tried to get relief help because if I would get a lot of that debt gone, that would be great as I would be retired next year. I received mail from National Debt Relief and I decided to call. The enrollment process was easy. Everything came up and it was accurate. I’m comfortable with the team and every time it was settled with one company, I get an email or phone call and I’m pleased with it. It's been fine and it started slowly for the past few months. It goes by the money that I send. But right now, they get things taken care of in no time at all. The payment arrangement is great and if they don’t raise my payment, I don’t need to complain.
Reviewed July 8, 2017
Some of my credit has been resolved, so I know it's working. The website is easy to understand and navigate, and all the people I've spoken with so far have been courteous, knowledgeable and helpful. It's easy to add money to my account, and the guidebook I received was helpful.
Reviewed July 8, 2017
Great customer service! Very helpful staff that explained the entire process and what would happen if I completed the program and if I decided to quit. Very informative. Thank you National Debt Relief for helping me get in the path to financial freedom.
Reviewed July 8, 2017
No pressure! I got stuck in my situation due to a multitude of issues. They are very informative and helpful. I never felt judged for having to utilize their services. I finally feel like I can see the light at the end of this scary tunnel.
Reviewed July 8, 2017
Updated on 09/07/2018: National Debt Relief took the debts we had and they came up with a payment. It doesn’t leave us with much left over but still, they’ve already cleared out so much. The program works and the people are on top of the situation. They don’t usually call me because they know I’m not allowed to answer the phone too much at work, so they’ll either email or call my wife. And they say, "We can do this" or “We got this.” They don’t force us to accept the offer but instead, they recommend. They’re really nice people and they’re like, “Hey, it’s a good deal. This is what they’re gonna settle for” or whatever the case is and they would take payments. Also, their pricing is very fair for what they do because they go and battle for us.
The finalized part of working with National Debt Relief won’t be until we get done with the program. It surely hurts our credit but it is better than going bankrupt. But I see the big cards coming off and it teaches us a lesson. We can’t use a credit card if we know everything is cash and I’m starting to like that. I would highly recommend National Debt Relief. They do what they say they’re gonna do and there’s no beating on the bush with it. It has been a pleasant experience and I can’t believe how easy it has been.
Original review: Had an excellent experience. The staff was very professional and addressed all aspects of what we were getting into. Orion ** was the first person we spoke to and he explained how the program worked and how I would be involved in each step of the process. Forms were emailed promptly and they were very easy to fill out.
Reviewed July 8, 2017
Leo was very helpful and kind. He was prompt at getting all info and correspondence. Once application was received, it took very little time to get approved and receive all documentation, etc. The lady who called to finalize process was also very nice and thorough. They both wanted to make sure that I understood everything & was comfortable with it all.
Reviewed July 8, 2017
So far the process has been easy and the service has been great. Hopefully they can do what they say they can do. I will post another review as the process continues. The gentleman that handled my case from the beginning was extremely helpful and accommodating. The calls and emails were right to the point. So far so good!
Reviewed July 8, 2017
We researched different companies and found that National Debt Relief had very good ratings. We talked to a representative who explained how everything would go down. He asked what kind of financial issues we’re having and took the time to make a program that was going to work for us. They explained that it’s going to be hard, would affect a lot of things in our lifestyle but would build back up eventually as long as we’re willing to work on it. I appreciate that from my standpoint as a client. So far, my experience has been pretty good. National Debt Relief has been very helpful. They tell us step by step how to work with each individual and how to handle people who call regularly. And if I need to call them anytime, they’re there for me. I’d recommend them.
Reviewed July 8, 2017
After my husband died, I didn’t know what to do because I didn’t have a job and I tried to take over his business but I was bad at it. I did what most widowers do when they shouldn’t, I got a credit card and tried to live off that but it got out of hand. When I finally found a job, I went ahead and decided to get all of that taken care of and start from scratch. I went on the internet and searched for a debt consolidation help. I went through the reviews and everything. National Debt Relief seemed to be more liked by most people. Once I went for it and found out that it wasn’t going to be as bad as I thought. I went with them and I’ve had pleasant experience ever since.
The people there have been great. They were very helpful and very informative. Sometimes, I can’t make a payment and they would understand that completely. They’ll help me set up the payment another day. Working with them has been giving me less stress knowing that certain bills are being paid off. They've come to an agreement on a lot of my bills and been able to get it down to a third. It’s really been top notch and they make me feel good. I would positively refer them to anybody that had a problem with their credit.
Reviewed July 7, 2017
Shardi **, (Special Agent)... She is an awesome person. She explained and answered all my questions and concerns. She was very Professional and also made me laugh at the same time. She also worked after hours to help me complete the necessary forms needed. Thank you very much. Semper Fidelis.
Reviewed July 7, 2017
It was easy and straightforward. They made every effort to minimize the awkwardness of asking for financial assistance. I would recommend this service to anyone that is struggling with credit card debt. The monthly savings compared to my current minimum payments should allow me to get my finances right-side-up relatively quickly.
Reviewed July 7, 2017
I would highly recommend any person that is in need of help with debt consolidation to contact National Debt Relief. They were extremely kind and professional to me. Excellent service! They helped me every step of the way and insisted over and over to call any time I needed them and they would be there for me.
Reviewed July 7, 2017
Well I have just started but Kirk and Owen are the ones I have talked to. They are thorough with the information they provide you when on the phone and helpful. I am excited to start my journey with this company.
Reviewed July 7, 2017
I was extremely pleased with Ed's willingness to help me, and to make sure I understood every step of the process. You have just provided me with a HUGE load off my shoulders! I look forward to finalizing all my debts with creditors and look forward to being able to live life without fear once again.
Reviewed July 7, 2017
I felt everything went fine. I trust them totally. They were very polite. Both the underwriter included was knowledgeable. I feel confident in 3 years I will be back in good credit standing. The process was easy and doable. I will follow up in 6 months to review my status.
Reviewed July 7, 2017
Talked with 2 separate people, Lauren and Paul, and both were very knowledgeable, kind, courteous, and helpful. They made me feel a lot better about my situation with just 2 phone calls and emails. I would highly recommend working with this team.
Reviewed July 7, 2017
Devin was very professional and extremely helpful. I was recommend by my son in law and I would definitely recommend your company to others. Felica in the welcoming part was very nice and respectful. I hope this program works the way I think it will.
Reviewed July 7, 2017
The agent was very good at explaining all of our options and allowed us to accurately decide the right course to take. He put up with all of our questions and was able to enlighten us tremendously. I would recommend to others if it worked out for their circumstances.
Reviewed July 7, 2017
Andrew ** was one of the most upfront, honest and decent people I've had the pleasure of working with as far as setting up the program. He was incredibly helpful and made the program well worth the time involved. Thank you for making this quick and easy to eliminate issues. Exceptional Service!
Reviewed July 7, 2017
Chris ** was great to work with. Mind you I was sick and he had the patience to still work with me and my husband. Answered all the questions we had without getting frustrated and everything. He had good customer service. The follow-up person on the other hand seemed to have been reading a script and didn't have the patience when I would ask him a question. At times I couldn't understand him maybe because he was talking too fast.
Updated 12/27/17: I guess this program has it's pros and cons. I feel my credit score has gotten worse due to the time you need to accrue the funds to pay out and the negotiation process, but I guess since it was already getting bad does it really matter. I've gotten nervous due to some accounts getting law firms involved and I wished the loans from the credit unions were negotiated first. I don't think I could have done this on my own where there are other personal matters going on in my life and I do see that the accounts that have been resolved, the balances negotiated were ok and it take time. The communication is good and I'm notified with everything that's going on.
Reviewed July 7, 2017
I had gotten involved with a debt relief company before and I did not have a good experience. This time, my mom researched different companies and helped me pick out National Debt Relief. They were the first one listed and their reviews were all very positive. As soon as I spoke with Jonathan, he put me very much at ease and my anxiety lifted already. I felt very comfortable moving forward with them and it had been a very positive experience.
I really love the way they communicate. They always try to call me and if they can't get me right away they always send an email, which I love. Plus, I always can get back to them very easy. NDR has made my life better because I've been able to save more and not stress so much about making the next payment. I feel like my debts are being taken care of for me and it's been a great help. I have already mentioned them to my co-workers and if anybody ever comes to me, I would definitely recommend them.
Reviewed July 7, 2017
Everyone was very helpful and kind. Made this process very easy. I am going through a rough separation and this is something I did not want to do but they made the process very painless. I would definitely recommend to anyone who is needing help.
Reviewed July 7, 2017
Thus far, my experience with the National Debt Relief has been great. The customer service is excellent and my questions are always answered in great detail. Also, customer service representatives provide information that I may not have been aware of, regarding my account.
Reviewed July 7, 2017
This is a wonderful program but unfortunately it wasn't the right fit for me. I became overwhelmed with debt after going through a family crisis. I could barely function and was terrified of how much more damage a lawsuit could do to me. NDR seemed like the answer to my prayers. After listening to my circumstances NDR set up comfortable monthly payments and told me they often settle accounts for less because creditors don't want to lose out by going to court or bankruptcy. Everything was going fine until I had to deal with an account from hell. They refused to settle and the account quickly doubled from late fees, court fees, lawyer’s fees and interest.
Some creditors will never settle. They would rather sue to garnish your wages for the next 12 years, put a lien on your bank account, car, home, etc and make your life a living hell. And they have the right to. This was no fault of NDR. They did everything they could and I would still recommend this program. However, it's important to understand all of your options before making a decision and don't let fear control you.
Reviewed July 7, 2017
I am very pleased with my service thus far. National Debt Relief has worked hard to get my debt down and paid off. I would recommend others to use this service as well. I am happy to know that at the end of this I will no longer have that amount of debt hanging over me.
Reviewed July 7, 2017
This is a great program and all of the people who helped me, so far, are great at what they do and have excellent customer service etiquette. I was able to give all of my information in a matter of minutes and they were able to start a package going for me in no time. I am so thankful for them.
Reviewed July 7, 2017
The debt specialist assigned to me was very helpful and non-judgmental. He explained everything to me and answered all my follow-up questions to my satisfaction. I am excited this program was available to me and the opportunity it gives to get out of debt so quickly.
Reviewed July 7, 2017
I have been with National Debt Relief for about 8 months now. At first I was skeptical turning my (credit card) bills over to them. All is well and I have nothing but good things to say about the National Debt Relief team. I am very pleased with the way my accounts are being handled. The staff is friendly and helpful and responds to my inquiries within a timely manner. It is truly a relief and peace of mind to have someone else handle the enormous debt I incurred.
Reviewed July 7, 2017
Very friendly and informative while going through the start up process. I would recommend them to assist in your credit rebuilding process. The fees seem to be reasonable and fair, and they explain each step of this process. I truly believe this will be a great step for my personal credit rebuild.
Reviewed July 7, 2017
Could not be more pleased with the service provided by National Debt Relief's team of professionals. They were extremely helpful, professional, and genuinely interested in ensuring that I attain my financial goals. Would highly recommend National Debt Relief to anyone who is looking to improve their overall financial health.
Reviewed July 7, 2017
Debt relief help is very convenient. National Debt Relief's team was responsive and good in making sure that they keep me notified. They helped us out and working with them helped me go a little bit more. There were lots of people calling me before trying to get me out of debt, but I was already doing it with NDR. Overall, it’s incredible to be able to contact someone to help and not wonder how I'm going get out of debt.
Reviewed July 6, 2017
Everyone seemed very caring and concerned for my well being and walked me through the entire process. It seems easy to get rid of debt when you have someone that explains what needs to be done instead of just trying to take my money. Thank you for helping me out. It is the first time anyone cared enough to help me get out of debt.
Reviewed July 6, 2017
My experience with this company was very good. This being a difficult situation to be in, they were very sympathetic and understanding to my questions and needs. They were patient and answered every question that I had both via phone and email over a period of days. This gave me ample time to come to my final decision. This was very much appreciated! Thank you!
Reviewed July 6, 2017
Everyone explained really good to me of what is going on and what would happen. I really like Eddie ** as well. He explained and I could hear him on the phone. When I called the next day to the welcome I had troubles hearing him. I don't remember his name.
Reviewed July 6, 2017
My experience was A+ professional. Olivia ** was very helpful and understanding. She explained the program every step of the way. Johnathon who I spoke to, to finalize my enrollment was also very professional. Can't wait to get started on getting debt free... Thank so much.
Reviewed July 6, 2017
The sign up process is a bit confusing, but was able to figure it out. Am hoping that I will receive the hard copies of all the documents soon. It's hard for me as I do not have internet access at my home and have to do everything at the library.
Reviewed July 6, 2017
This is an awesome experience since the first contact. I hope they can resolve my debts asap. I will recommend to my friends, they have outstanding customer service. I can call any time if I have a doubt. Emails received are very clear and helpful.
Reviewed July 6, 2017
Very professional, friendly, knowledgeable, took time to explained what I did not understand, took time to answer all questions, made sure I had all contact information. Sent e-mails for me to know what is going on. They gave me information to keep up with what is going on program.
Reviewed July 6, 2017
Everyone who helped us was very patient and understanding. We know we put ourselves in this situation. Unfortunately circumstances changed things. From start to end everything was explained clearly and if we had a question or didn't understand they took the time in a nice way for us to feel comfortable in what we were doing.
Reviewed July 6, 2017
I was very nervous about doing this process and the people at Debt Relief were very accommodating even when I asked them to contact my accountant. I would highly recommend them and this process to all who need help getting out of debt. Thank you for all your help.
Reviewed July 6, 2017
My experience with you was and still is the best, especially for myself. It was a great pleasure to talk to as well as helping me put things back in order. I have tried countless times to get myself out, those are not the way to go. I now feel a great load taken off my shoulders, it's been a long time to feel this way again. I got to say "Thank You!!!"
Reviewed July 6, 2017
They have been absolutely wonderful! I am so glad that we decided to contact them and start the process to get out of debt. They answered every question that we had, and have been very easy to work with. We would definitely recommend this company.
Reviewed July 6, 2017
Can not believe the support I received this afternoon. Start up was great and a huge relief at this time for me. I hope the next few months will help me get back on track to living a stress free life.
Reviewed July 6, 2017
I rate my experience with National Debt Relief as a 5 star. Johnathan was very polite and he was able to answer all my questions. I look online to see if I could find someone that will help me with this debt. I did not want to file bankruptcy. I did want to pay my creditors, and I did. But I could only pay just the minimum. I want to take this opportunity to say thank you.
Reviewed July 6, 2017
Very pleased with the care and concern. Professional attitude. I feel a lot better. I would recommend this program to all who are going through a financial hardship. Everything was explained to me. I was in needed. Given contact information that I need.
Reviewed July 6, 2017
Every time I call them about any problem, they are very nice and helpful! They are never rude and always make you feel like your questions are valid. Even when you forget to do something, they are always understanding and never judgmental. Wish other places had better customer service!
Reviewed July 6, 2017
I have just signed up for the debt relief program, and I am frightened. Lauren was absolutely wonderful in her demeanor, time taken to talk with me, and the thoroughness of her explanation. Of course how good a decision I have made won't be known until results are seen. But so far, I am pleased to be able to begin a process of becoming debt free.
Reviewed July 6, 2017
Just signed up with NDR. They made me feel like there's a light at the end of the tunnel and that I really can get out of debt. It's going to be scary at times, but knowing that they will help me work this program helps.
Updated review: July 11, 2017
Spoke with someone in quality assurance. She was able to answer my questions, hear my concerns and work out a plan that was more suited to me. Looking forward to being debt free.
Original Review: July 6, 2017
For the most part, I was comfortable with the process. But once I was ready to commit things started to change. I was clear about what I could afford, but my first quote changed to almost $400 more. I was told I could add things within 6 months but talked out of it. Payments are starting earlier than I was wanting. Starting to have second thoughts.
Reviewed July 6, 2017
My relationship has just begin, so how can I give an accurate assessment? However, I can say the customer Advocate intakers were patience and courteous to me as a client intake, gentleman were professional and helped with forms. Talked me through them with ease.
Reviewed July 6, 2017
Very impressed and happy I went thru with this and hope to reap the benefits in near future.
Reviewed July 6, 2017
I decided to go with National Debt Relief to get my debt under control after my husband Raul ** graduated from this program and it worked for him. The team at National Debt Relief was always there to answer his questions and walk him through all the account payoffs. So far it has been really easy to get started in this program. I can't wait to completely be debt free. Thank You for this program being available for me.
Reviewed July 6, 2017
A good staff help me with solution to resolve my debt, by their advice and finding a good program which suit my issues I want to thank you very much and my dream to get out of debt soon. I will advise my friends and anybody I know to try National Debt Relief to resolve their financial issues. Thank you.
Reviewed July 6, 2017
I was happy and greatly praise everyone that help me. They were very helpful and answers all my question that I had. Just looking forward to working with these nice people to resolve my debt, no maybe I can move on with my life and try to not get back in debt again.
Reviewed July 6, 2017
All was well done and clear but as for fees there was some vagueness. I was told repeatedly by Orion and the welcome customer that it was all coming out of my monthly payment. This is misleading as the fees are really not included and end up costing an additional monthly fee or more.
Reviewed July 6, 2017
We were burdened with the heavy load of credit card debt. And every year our pay was going down, but our interest rates were going up. The wonderful women at National Debt Relief helped us and that is exactly what you feel after speaking with them is relief. Thank you.
Reviewed July 6, 2017
I talked to James **. He was very helpful and very easy to talk to. James took the time to explain in great detail what the company was about and how it would work for us. I would recommend to a friend.
Reviewed July 6, 2017
Olga and everyone I have dealt with have been extremely patient and understanding and helpful. This is not an easy thing for me to do but needs to be done, and all have been right there to help me through to this point.
Reviewed July 6, 2017
This is a company that can help you to get out of debts, of course your worries and have a peace of mind everyday. Have a affordable payment for you to save some extra money and also lower your interest. Even I don't started it yet but I will trust your words on this situation. Hope it is a good help for me.
Reviewed July 6, 2017
I had a great signed on experience thus far. I am hoping and praying that all will continue to go well. My debt in monthly charges was leading me into bankruptcy. I am hopeful that they will and can help me regain my financial debt.
Reviewed July 6, 2017
The initial guy I spoke with, Micah **, was extremely helpful and gave me all the details, answered all my questions, and would pause to listen to me rather than talking over me or trying to sell something to me. I truly feel like my concerns were addressed and I am excited to be debt free!
Reviewed July 6, 2017
I appreciate the knowledge and service that your team was able to help me with. They are capable and are able to handle your case with care. I already am less stressed than I was. My debt I have incurred over the past year has been incredibly stressful on my life and now I know there is hope. Thank you.
Reviewed July 6, 2017
Everyone I talked with has been friendly, very patient and extremely helpful. It has been a good experience overall, so far. I look forward to working with the people at National Debt Relief to become debt-free.Thank you to everyone who has helped me...
Reviewed July 6, 2017
National Debt Relief made life a lot easier. They told me what they were going to do including starting up the account and me paying them. They've been dealing with my accounts ever since then and I call them whenever they make a new offer. I've been working with National Debt Relief for about a year and they have been great. They've done everything that they said they were going to do.
Reviewed July 6, 2017
The team at National Debt Relief has always been super good to me. They were courteous and were able to answer all of my questions. They have done everything they've promised.
Reviewed July 5, 2017
Agent was very knowledgeable and patient by providing all necessary information, explaining procedures, & answering all my questions. Contact information was readily provided, both verbally & with follow-up e-mails. The welcoming call also reviewed all pertinent information of the plan.
Reviewed July 5, 2017
I would surely recommend National Debt Relief to a friend because the person who I spoke to, Sarah ** took the time and patience to explain everything in detail to me and walked me through each step, which was excellent. She was professional and very helpful... Thank you!
Reviewed July 5, 2017
Everything was described great! Very easy to set up and fast. Very friendly customer care. This has been a relief of stress for our family. We have been facing very hard times for years. It is awesome to know that in as little of 36 months everything can be paid off.
Reviewed July 5, 2017
I have been drowning in debt for a while and with the help of Tia I was able to be enrolled in the program and really get a hold on my finances. Now I feel like I am on the path to a very strong future! The professionalism of all representatives was awesome!
Reviewed July 5, 2017
I really can't comment too much at this point. Right now, everything seems to be great. But, I am new to the program. Dealing with financial institutions is a difficult task. So far, so good! Travis ** promised me he would do his best and I trust him. He has been a class act to work with.
Reviewed July 5, 2017
Was explained thoroughly. Rep. was very cordial explained the plan, answered questions with complete knowledge. I am happy with all documents sent to me via email. The process was easy. I am hoping and trusting that this process will help me get out of debt.
Reviewed July 5, 2017
Sign up for Credit Relief - Experience was quick and easy. Very efficiently done. Questions answered now. If things go as smoothly as hoped, I will be very happy. I would recommend their program to anyone in the need of debt relief. Actually could understand all the representatives that I talked with.
Reviewed July 5, 2017
Mr. ** was very professional and was very patient with me going over the program and what could be expected. And when I got the on-line documents, he walked me through the process and helpful in advice how to navigate issues on my smart phone.
Reviewed July 5, 2017
Customer service experience was by far the best ever! They went through everything with me. Sarah understood my feelings of uncertainty as well as my defeat, and guided me through so that I felt better. Everything was explained, questions were answered and clarified. This company treats you with respect and compassion.
Reviewed July 5, 2017
Sight of relief and light at the end of the tunnel. Glad to know I'll have everything paid. Amazing customer service that helped me answer all my questions no matter how repetitive they may have been asked. No gimmick or catches.
Reviewed July 5, 2017
Awesome experience! Clinton ** was very knowledgeable, patient, empathetic and professional! His customer service skills are excellent! He listened carefully, gave me good advice and walked me through the process. He was very thorough and made sure that I understood everything. It was truly a pleasant experience and he made me feel comfortable given the stressful financial condition that I'm in. Thank you Clinton!
Reviewed July 5, 2017
Joshua ** who helped with my application was amazing. He was patient, clear, and very delightful. He explained everything very clearly and was very helpful. He made it so easy. Nicholas who did the welcome call was clear and pleasant as well. They were both so thorough.
Reviewed July 5, 2017
Both representatives that I have spoken with have been competent, helpful & polite. They have helped to simplify a very complex & unfamiliar situation & I am grateful for that. I trust that this experience will continue to be true throughout the process & that the dealings with my creditors will be equally effective.
Reviewed July 5, 2017
I am very pleased with the application process. They were very helpful and fast at time of deciding if I qualify or not. The staff was very kind and explain all details in a knowledgeable manner. Also the method of sending the documents to me where I can really see what I was signing. Ms. Tiana ** were over every page of the contract with me and clarify any doubt that I had at the moment. I believe this technology is great, in regards to send documents via e-mail attaching the contract and both looking at it and signing them.
Reviewed July 5, 2017
I liked the way Patrick helped me out after I explained why I decided to sign up with National Debt Relief. The fact that he was concerned about the fact that I was spending so much on my medication, and wanted me to make sure I could save money at the end of the day to be able to afford it.
Reviewed July 5, 2017
Exceptional service. Courteous agents and excellent explanation of fees and entire process. Great follow up service after the initial phone call. I would recommend this company to anyone finding themselves in financial difficulty. They go above and beyond to help.
Reviewed July 5, 2017
Very informative and made sure all my questions were answered. Made me feel better about resolving my debt. I now feel more in control of my finances. I would recommend National Debt Relief to family and friends. Thank you for making this an easy process.
Reviewed July 5, 2017
I am a pretty new partner with NDR but am really getting concerned as even though I signed an agreement that NDR would represent me and contact all debtors on my behalf, I am getting calls and letters from collection agencies and am getting very uneasy about this partnership. I partnered to help my situation instead of making it worse in that I am paying NDR but feel as if I am digging myself a deeper hole.
Reviewed July 5, 2017
They are wonderful and they explain everything to you. The first time I called they explain the process. Once they do that they start everything asking you questions and they make you feel okay. After that they called you 2 days later to finalize everything and I'm very thankful because this is not easy. Amazing help.
Reviewed July 5, 2017
Took a few years to settle both my accounts but it was worth it in the long run. I'm not too happy of the high percentage charged for the service, or the global savings account that was set up for me that charged x amount of money. Overall I'm moderately pleased with the service. I was still taxed by the IRS! Money saved on settlement is to be added as additional income when doing taxes. Every dollar counts..
Reviewed July 5, 2017
I just recently got a hold of National Debt Relief. On July 3rd. Cause I have been overburdened with debt. And they have been there for me and my son Robert. At our time of need. So we would recommend. This place to anyone that might need financial need. Thanks sincerely.
Reviewed July 5, 2017
I was on the verge of bankruptcy and debating on whether or not I should file for bankruptcy. I was Google-ing and found out about National Debt Relief. Every interaction I’ve ever had with them has been exceptionally pleasant. The woman I spoke to when I first inquired about National Debt Relief was amazing. She made it sound like it was okay and she understood what I was going through, that it happens and they were going to try their best to help me out. I make my payments every month and it’s a huge burden off my back. The debt collectors aren't harassing me and once they call me, I refer NDR, which is what the woman told me to do. My life has been very, very positive. The only thing is that they don’t help with student loan debts and medical debts. Other than that, working with them is wonderful and they have been helpful. I recommended a family member.
Reviewed July 5, 2017
I'm getting swamped and smothered under the debt I created with some credit cards. I got tired of being enslaved to them so I decided to look into relief help. National Debt Relief's team was informative. Every time I had a question, they would answer it. I didn't feel like I was being criticized or made fun of. They were always respectful even though sometimes, I ask the same question over and over again. Working with NDR is like having a heavy weight lifted off of me. All of the worry and frustration about having to pay bills has been lifted. Overall, my experience with them has been fantastic.
Reviewed July 4, 2017
I've only been with you for 2 months... I only see accounts enrolled so far but no real payments have gone out except to you. I will let you all know as soon as I see some sort of action. Stay tuned for further developments.
Reviewed July 4, 2017
Getting debt free. I spoke with Mr. ** at NDR and he immediately calm me down. Tears were flowing and Mr. ** kept assuring me that everything was going to be just fine. Guess What, It turn out to be just fine and really quick. Thanks a bunch.
Reviewed July 4, 2017
They offer excellent customer service and they are very informative, they will tell you everything you need to know. The process is easy and fast. You will however need access to a computer to print or scan documents and e sign documents and check your email constantly.
Reviewed July 4, 2017
I am Blessed for this company to help me to prevent me from losing my home and my family. God Bless You. I am so glad I am able to get a better payment with lower numbers so I can still manage to pay all other life bills. Thank you so much for this opportunity!
Reviewed July 4, 2017
Just getting started and so far the experience has been smooth. Carly and Jonathan made the set-up process much less painful and embarrassing than I expected. True professionals. Applied and approved and on the move out of debt in just a couple of hours. I feel like a load has been lifted.
Reviewed July 4, 2017
National Debt Relief has been more than helpful when I call and have questions, which they normally were able to answer. The whole process took two weeks to set up but only because I faxed the paper but they didn’t receive it and I wasn't told that they didn't. I’ve been able to consolidate all my monthly bills into one payment and it made things a little more stress-free. I’ve been working with them since March and they’ve already resolved two of my debts. It’s been a pleasant experience and I’m satisfied with the way things are moving along.
Reviewed July 4, 2017
I didn't realize that National Debt Relief was available until I started doing more research. They know what they were talking about, and it didn't sound like a scary program. They were friendly about it and said they would advocate and help out. Their reps were very thorough. They were very quick to respond and were happy to help. Working with them has brought up a huge sense of relief knowing that I have a plan to pay off my debt. I appreciate how they are so thorough with their communication. And they're always emailing updates on predators and approvals. It's helpful. It takes the burden off of trying to do it all on my own.
Reviewed July 3, 2017
Speaking to the representatives was a very pleasant and helpful experience. Not only did they took their time to explain themselves to me as best they can, they were very mindful to see if I had any questions to clarify things that may be even slightly confusing. They were also using a calm and consistently patient cadence and tone of voice, which helped with walking through this process and gave a sense of reassurance.
Reviewed July 3, 2017
The agent Chris that work with me was very professional and help me set up this Debt Relief application without delay. I wish we had more company with the same Professionalism... this is a program I hope worked for me, I will follow all instruction to make this program productive. Thanks again in advance.
Reviewed July 3, 2017
It's soon to give an opinion about satisfaction since we are barely starting with this process. We are willing to do it in a couple of months when we can have an expectation of what we are looking for and what are the company offering us and treat us.
Reviewed July 3, 2017
I contacted National Debt Relief via email and thought that would be the end of it. Shortly I was contacted by one of their representatives, Marvo **, who immediately conversed with me about what they did and how it would work and what I could expect. After a few minutes my anxiety dissipated and we worked on my problem. He was very personable and understanding. And after about 30 minutes we were done and I was ready to sign and await my enrollment call for month. He was very clear, and professional. A wonderful experience. Thank you.
Reviewed July 3, 2017
The process of asking for help in clearing my credit card debt was very humbling and your team at National Debt Relief provided me peace of mind without any feelings of judgement! The process was quite simple and it's great to know that I'm on my way to freedom from my credit card debt. Thank you so much for being true caring professionals!
Reviewed July 3, 2017
I had the pleasure of working with Orion ** during my application period. He knew the answers to every single question and continually made sure all of my questions were answered. When I got my welcome call, the man was genuinely impressed that I knew as much as I did about the questions he was asking. I let him know that it was because Orion ** did such a great job!
Reviewed July 3, 2017
Josh was very polite and took his time and explained the process of becoming and member of National Debt. He was very patient with me to find what I needed to enroll. He also made sure I was comfortable with my payments and the date to exchange the payment was ok for me, I was and is pleased to not have to worry as much as I did for the last past 3 to 4 months how am I going to do this and this.
Reviewed July 3, 2017
Andrew ** was excellent in helping me set-up my account with National Debt Relief. Made me feel like I was on top of things and didn't make me feel stupid because I have gotten myself into debt. I feel that National Debt Relief will work with me in order for me to get out of debt.
Reviewed July 3, 2017
All your team members are very knowledgeable and have helped me through the enrollment process. Ani ** was especially helpful, she put me at ease and I was very comfortable talking with her. I look forward to working with National Debt Relief to resolve me of my debt. Thank you!
Reviewed July 3, 2017
When we first contacted NDR, we were skeptic because it sounded to good to be true. NDR does exactly what they say they can do. After providing them with the necessary information, they provide an option based on your situation and financial capability.
Reviewed July 3, 2017
Welcome call - She was professional and polite. She walked me throughout everything. She had me go to my email and open emails to sign online and walked me through all of that information. I am excited to get out of debt and I pray that it will be soon before I am Debt Free. Thank you.
Updated on 03/05/2018: So far they’ve settled a couple of my credit cards and I’m working on some more. When it came to agreement with a credit card, they contacted me and talked to me about it and then we decided to go move forward with it and so, it’s worked out okay. Money’s been pretty tight but I’ve adjusted. Th cost was kind of high compared to other companies out there that don’t charge anything and so, I wasn’t too crazy about that but working with National Debt Relief has made my life a lot easier. I’m looking forward to being debt free.
Reviewed July 3, 2017
I am very pleased with your company as a whole. When I have a question there is always an informed polite person to answer my questions. Your handling of my creditors and not getting calls from them makes my life a lot less stressful. When they do contact me I direct them to your company and it is all over. Thank you so much for your great service.
Reviewed July 3, 2017
I’m sick and tired of living from paycheck to paycheck. I tried negotiating on my own and did all of those tricks that you hear about calling the creditors and telling them about my circumstances and if they'd work with me. One of them actually did but it was like an insult to the injury more than anything. I’m a responsible resident and I want to pay my debt. When I called National Debt Relief and explained what was going on, they told me that they understand and I qualify for the relief help. We talked about it all and I told them the things that I have tried. They told me they will lower it a percent for six months. So I gave them a try and it's been amazing.
I've just started with the program, and I'm excited that in three years, technically, I will be personally debt-free. After my first interaction after that first negotiated settlement, which was for a very, very large amount, I was moved to tears because their negotiators worked very, very hard to help me. I’m thankful that they’re here and that they want to help.
Reviewed July 3, 2017
I liked the way National Debt Relief talked. They’ve helped with a few of my issues but I can't get my password from them. I lost my password and I can't even look at the statements they sent me. I emailed them and they never answered me back so I am a little upset about that. But it’s been pretty good. I have to see if I can call them and talk to them. From what they’ve sent me and I got to look at, they want to take $900 out of my account in December, and then again in January, and I can't afford that much money. They got four of them taken care of and three of them are already paid off. I’m still waiting to hear from them on some of the larger ones.
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