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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 349 Reviews 51975 - 52125
    Verified purchase
    Staff

    Reviewed Aug. 15, 2017

    NDR has worked with me for a period of about two years. The agents are always courteous and professional. That is why I give them 5 stars. I have been offered to switch my business to other companies, but I feel National Debt Relief has the best reputation.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    The decision to move forward was very difficult but necessary. Ben was very patient with my questions to begin the journey and the young woman from the welcome side was very knowledgeable and helped with the last minute nerves (I forget her name, sorry). I am still feeling apprehensive but have been given complete information how to proceed and who to call. Thank you.

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    Staff

    Reviewed Aug. 15, 2017

    You guys are the greatest. You helped me in so many ways. I recommend you to anyone. Staff are very nice and helpful. National Debt Relief return my phone calls the next day. Thanks again. I'm glad to find you.

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    Staff

    Reviewed Aug. 15, 2017

    Really great team that works with you, update you on your status on any of the settlements, they have a really great program. I really appreciate all the help they have provided. I hope that they can continue in helping other that in need.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    When I first called debt relief to see if it would be an option for me the person I talked to was very receptive and warm. I explained that I had recently lost my husband in a car accident and was soon to be behind in my credit card payments. I had been struggling to make the payments on without his paycheck. They got the information and put my fears at ease. I am still paying my debt but in a much more manageable way. I now am not lying awake at night worried about my bills. They handled everything and I will be out debt free in 4 years. It is an amazing feeling. Thank you debt relief for my peace of mind in this area. That is priceless.

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    Verified purchase

    Reviewed Aug. 15, 2017

    My experience with Debt Relief has been amazingly good. I am so happy that Debt Relief is able to help me. I have stress over these bills for quite a while and now I can get some relief and not worry so much. Thank you so much.

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    Online & AppStaffProcess

    Reviewed Aug. 15, 2017

    Signing up for their service was very easy and they were initially helpful. Overall I think it's been a good way to pay off debt and avoid bankruptcy. My only reservation has been that since signing up, it's been very difficult to get information about how much debt I still owe, how much has been paid off, and other general account information. Their website is poorly designed, and each debt seems to be placed in a separate account that you have to log into separately, so it's impossible to see your entire account at the same time. This lack of access to account information has made me nervous that the service is legitimate, especially since payments go to a company under a different name. The whole process and access to information is opaque and difficult to understand. That being said, my debt seems to be going down and my credit rating is improving.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    My husband and I have been in overwhelming debt for quite a while, and we are so, so happy and grateful that we found out about your program!!! Every aspect of the process that we've experienced with National Debt Relief has been EXCELLENT. From the initial phone call that started us on our way to staff members that have helped us!! All take the time to explain in full detail how the program works! We are extremely satisfied and have passed the word along to others about this great program. Thank you for helping us!! We no longer worry about debt because of your program!

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    Process

    Reviewed Aug. 15, 2017

    Since I have signed up with the program I feel a sense of relief. I did not know how I was going to continue to keep up with my payments because I did not want to damage my credit. Although my credit score seem to suffer at first now I'm back on track. Thanks!!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I had a problem and called National Debt Relief and my problem was solved in 24 hours. Thank you for your quick response to an important matter. The call lasted for about 20 minutes and I can't remember the name but I do know that she was professional.

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    Verified purchase

    Reviewed Aug. 15, 2017

    My score take too long to get better. I think you should talk to the credit's office to let them know what deal do we have, and what do you with people dealing with you. That mean they will know you take care everything for us.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    Everyone I talked to was really nice and assuring. They were happy to answer any questions I had and walked me through every step of the process. They made everything a lot less stressful than it could have been and have helped me reduce my debt considerably.

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    Customer Service

    Reviewed Aug. 15, 2017

    I was told that everyone would get offered a settlement and I would then be able to start to rebuild my credit. After almost a year, there has only been one settlement made so my credit is ruined, I am still getting calls and letters from creditors, and nothing is being done to improve the situation.

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    Staff

    Reviewed Aug. 15, 2017

    They really work hard for you. After you start with the company they are like family. And they will work hard trying to get out of debt. And most of all your creditors don't hassle you once you send them your new address. Love them.

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    Customer Service

    Reviewed Aug. 15, 2017

    I was surprised that I continued to get as many collection phone calls as I did. I also had a civil lawsuit filed against me that I settled without debt relief program. This suit was by one of my creditors in the program. The other 3 were settled for a third of what I owed.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    They are helping me to pass a hard time with my financial and they do all they can to do it right. Thank you. You are the best. From the first time I call until now they working with me in my payments and any legal matters, they tell me and advise me all. What I wanna say they are the help I needed.

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    Staff

    Reviewed Aug. 15, 2017

    My experience is fabulous. Everything is going well. Very glad I chose National Debt Relief. I'm a year in only little while to go and I will be perfect. Thanks to them. They always communicate, I'm moving forward to our next step, couldn't have chosen a better company.

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    Verified purchase

    Reviewed Aug. 15, 2017

    My experience has always been true and accurate with every aspect of my account. It has been a very good decision to go with National Debt Relief. I would recommend them to anyone in trouble with their finances. It pretty much takes care of itself all alone. We don't have to do anything on our end.

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    ProcessTransparency

    Reviewed Aug. 15, 2017

    I feel that National Debt Relief program has been the best solution for me. They have kept me up to date with my progress and my debt is coming down very well. I would personally recommend this company with a glowing reference.

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    Customer Service

    Reviewed Aug. 15, 2017

    So far so good, but I do have concerns how the reporting to the credit bureau is reporting the balance. They report the remaining balance not the settlement amount. Also there's nothing in writing about the settlement amount only what I was told via email and account lookup. I need better verification.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    After talking with and researching companies, I am happy that I chose National Debt Relief to start a debt resolution program. Initially, my conversation with the specialist was very informative, professional, and he was not too pushy. He was knowledgeable with what his company offered and answered all my questions thoroughly so that I was able to make an informed decision. The financial advice given made sense, there is transparency and I am able to maintain control of my account. Whenever I needed additional clarification on any matter, I was able to get them immediately. Most of my communications were done via email and I was very surprised and satisfied with the prompt responses. Whenever I chose to make a call, my specialist always made time to speak to me. I will definitely recommend National Debt Relief to anyone who wants to reclaim their financial freedom and be free of debts.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Have not been helping in resolving my debt that was just a small amount. Now I have been summoned to go to court for a small amount of $458.76, when there is plenty available balance in the National Debt account to pay this. Why have they let this get so far?

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    Staff

    Reviewed Aug. 15, 2017

    So far everything is going very well. I just think MY credit score has drop a lot so far. Thanks. The service personnel have done a good job keeping me in the loop. I hope to have everything Going my way in the next several months.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Glad I got the right choice. I am happy and relieved. Good consumer services. Good feedback. Easy to use on online. I know my financial crisis will be solved next few years. I keep in touch with them often. I am deaf and I am grateful!

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    Verified purchase

    Reviewed Aug. 15, 2017

    National Debt Relief saved me thousands on my debt and paid it off in less time than if I had filed bankruptcy. I could have been paying the same monthly payment to a bankruptcy trustee for 5 years, not the three years it took NDR to completely settle the debt. I highly recommend.

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    Customer ServiceTransparency

    Reviewed Aug. 15, 2017

    For the most part the experience is good. I still get calls from some creditors but I thought your company was going to contact the creditors. I have not been answering these calls. Should I and explain the situation? I guess I am not sure what to do. I would appreciate talking to someone. Thank you.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Hopefully, experience will get better over time. I have no idea if they have talked with the creditors yet, or negotiated with them. All I know is I am still be contacted by the creditors and still paying money into a fund that will eventually be used. Other companies are contacting me now that I am behind on payments. I wish there was a faster way to resolve this.

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    StaffProcess

    Reviewed Aug. 15, 2017

    I have been in the program for over a year and I have never been dissatisfied whenever I talked with anyone at NDP. Very professional and they know what they are doing. Great results so far. I feel they are genuine and they want the best for me.

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    StaffProcess

    Reviewed Aug. 15, 2017

    My experience with National Debt Relief has been great from the enrollment to the end. The staff are friendly and really care about helping you to succeed. I completed the program in exactly 3 years and I've already referred friends and family. I was skeptical at first, but after reading all the reviews (including negative), I decided to go for it. I'm so happy I did. I know I will not be in this situation again, but if I was, I'd use National Debt Relief again! Thank you all and thank you for giving me my life back!

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    Customer Service

    Reviewed Aug. 15, 2017

    Before I signed up for the plan, My questions were answered on time and I felt assured this was a plan for me. Now when I have a question and happen to call in I feel like I am wasting the associates' time. They are unable to answer my concerns or promise a callback that never happens. Customer service is poor. The plan sorta works I guess. Not what I expected at all!!

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    Transparency

    Reviewed Aug. 15, 2017

    So far one of my debts has been resolved and everyone I have talked to are very helpful and quick to explain the details of my account. I hope the rest of my debts gets resolved fast and the transactions are smooth. Thank you!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I just don't understand why this is so difficult. You have money to work with and still after I have asked to reach out to a collection agency several time and now it’s all over my credit because your employees dont know how to do their job. No I would never recommend your company to any of my friends or family!!! They answer the phone as if I just called McDonald. It’s horrible. Also for the time you have wasted my money to make yours which is not what I was guaranteed with Adam on the first sales call. I am extremely disappointed in the way things have been handled. Good luck!

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    Customer Service

    Reviewed Aug. 15, 2017

    I still get calls & letters from my debtors after several months of joining NDR. The main reason why I joined when I did was to get the calls & letters to stop but it seems that your company has only contacted 1 of my debtors so far, maybe 2? It’s been over 3 months already. I joined CareCredit years ago in the past & they immediately stopped the calls & letters from my debtors within a month. I am not seeing the same great service with NDR so far.

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    Verified purchase

    Reviewed Aug. 15, 2017

    NDR has given me my life back, so far 1 out of 6 debts have been settled. It’s a slow process but at least I know they are working on giving me my life back and I have learned my lesson. I wouldn’t know where would I be without NDR.

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    Verified purchase
    Customer Service

    Reviewed Aug. 15, 2017

    They have helped our family get back to an almost debt free lifestyle. Will never go back to credit card spending. Their customer service is outstanding and always willing to help and answer questions. I would highly recommend to anyone with debt that they can not recover from.

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    Verified purchase

    Reviewed Aug. 15, 2017

    In my past year with National Debt Relief. I have been very satisfied & have been less stress. Truly thankful that I chose this company. Also I told my family and friends about this company that I recommended they pick National Debt Relief???

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    Customer ServicePriceTransparency

    Reviewed Aug. 15, 2017

    I have found NDR to be a reputable, ethical, company. I was concerned about being ripped off financially however NDR is very transparent. All verbal conversations are followed up with an email. Transactions are recorded and can be viewed. You sincerely know they are doing what is in your best interest when it comes to debt settlement. The entire settlement experience has been an intelligent, proactive partnership. I would definitely recommend NDR to those seeking a reputable transparent debt settlement company.

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    Verified purchase

    Reviewed Aug. 15, 2017

    So Far experience has been good with this company. I would recommend Friends and Family. I'm so looking forward to being Debt Free soon. What a great feeling it will be and I owe it to the National Debt Relief Program. Thank You???

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    Verified purchase

    Reviewed Aug. 15, 2017

    I'm very pleased with the help National offered me. I'm not paying too much, and creditors are settling for less than I expected. I would definitely recommend this to friends and family. I am no longer stressing and things are falling in place.

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    Staff

    Reviewed Aug. 15, 2017

    Great counselors, fantastic service. Very easy terms and no wait approval time. Was skeptical at first but I researched the site and was impressed. Lots of paperwork but it is all worth the effort to not have so much debt and have a bit of extra cash around. Would definitely recommend to family and friends. Thanks, National Debt Relief, you are a lifesaver!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    When I first contacted them, the person who responded was very knowledgeable and reassuring, giving me hope there was a way out of the nightmare I had gotten myself into. So far my experience has been an overall positive one, and I would definitely recommend this company.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    So far every time I call them I have own personal worker. Keep me updated on what is going on with my accounts. Very helpful and knows what they are doing. Every time I get a letter or phone call I send it to them right away so we can be on same page to get the best settlement from companies.

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    Process

    Reviewed Aug. 15, 2017

    So far, great debt relief program. Not only do they help get you out of debt but help guide you to remaining debt free. Within a few months they worked to get some of my cards and off with less than half that I owed!

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    Price

    Reviewed Aug. 15, 2017

    When I inquired about National Debt Relief they boasted about customers only having to pay on half of their debt because of NDR negotiations but in actuality it's only a savings of about 20% of the debt due to NDR 25% commission fee added to the overall cost, which I didn't know about until well into the program. Also customers should also be able to see the payment schedule of to the debtors not just the schedule of the payment going into the escrow account. It is misleading and confusing to not see both. I think I would have been better off talking to my debtors directly.

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    Verified purchase

    Reviewed Aug. 15, 2017

    My experience with National Debt Relief has been great. They always keep me updated with whatever is going on with my account whether they were able to settle with a creditor or just to let me know something has been paid. I've already recommended them to my daughter and my sister.

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    Customer Service

    Reviewed Aug. 15, 2017

    We are very happy with what National Debt Relief had done for us. We had expected to be hounded to death by creditors, but we have only had one call and they quickly ended the call when we told them National Debt Relief was handling our account. We still have one creditor to go so it is not over yet, but to this point we are very satisfied.

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    Customer Service

    Reviewed Aug. 15, 2017

    I feel the overall process to get signed up was an easy process and I like that I can communicate easily as well but I feel the settlement process is taking way too long. I was there last 3 to 6 months and it's been close to 7 and I've only had one debt settled and I really have not received an adequate answer as to why.

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    Reviewed Aug. 15, 2017

    The BEST choice when it comes to eliminating hard-to-eliminate debt. Would recommend them to anyone who needed a way to alleviate their financial hardship. This is NOT debt consolidation, which I would NOT recommend to anyone. A perfect solution to my situation.

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    Verified purchase

    Reviewed Aug. 15, 2017

    So far, everything has been fine. Unfortunately, if something doesn’t happen fairly quickly, in the next two months or so, I will have to declare personal bankruptcy. Then my $125,000 of debt and National Debt Relief will be of no consequence. I'm trying hard to avoid bankruptcy but it is just too overwhelming. I've lost three jobs in the last six months, so I'm just being slowly crushed into insolvency. It would literally take an act of God to get out from underneath my circumstances.

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    Reviewed Aug. 15, 2017

    Enabled me to get my head above water which is why I still have my house and car. Fast, professional and get the job done very efficiently. National Debt Relief is nothing short of excellent! I did not get in debt because I lived beyond my means, it was because at my last job our compensation was literally cut in half and then it took a month for training class to begin at the new job. There was a light at the end of the tunnel and I will have the program completed in only 2 rather than 4 years.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    Great attention to my needs. Very attentive and good listener and have answer all my questions. Patient and gave me good time for formulating my questions. He read and made sure I understood everything and was ready to take the time to jump into explaining thing in a clear considering manner.

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    Customer Service

    Reviewed Aug. 15, 2017

    I've been sending payments to National Debt for 5 months now and they still have not settled my debt. I didn't know it would take this long to settle my debt. I'm constantly getting phone calls from 3 companies for payments and still getting statements that have not reduced at all. I did not expect this. I only hope when they do settle that they will give the money they have collected from me.

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    Staff

    Reviewed Aug. 15, 2017

    Great company to help guide you toward financial freedom, they did exactly what they said they was going to do. Anyone that caught up in a credit card problem should seek them for the best consulting on your matter. They very great to work with.

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    Reviewed Aug. 15, 2017

    We appreciate the help from National Debt Relief, it has been a good experience helping us on getting out of debt without filing for bankruptcy. I just wish we would've known about it sooner, there is always skepticism when you getting into something like this, but we are no longer skeptics about the situation, it has been very positive.

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    Process

    Reviewed Aug. 15, 2017

    They are slowly making our debt go away. I just wish the process was a little faster. We started with 10 accounts and have 5 settled after 5 months. I'm hoping to have settlements for all of them by end of the year.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    I would refer any of my friends to National Debt Relief. They have been so nice and on time. Anytime I've called they have been so nice and go over my file with me very intense and explain any concerns that I have had. So yes I would give them a high 5 for their service, friendliness, and time wise they get the job done.

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    Reviewed Aug. 15, 2017

    I been paying 5 or 6 months already and until now there's still a lot of agency calling me about my credit card payment. And my other credit card "Wells Fargo" keeps on crediting my savings account for automatic minimum payment! I don't know now. I want to withdraw or get back all my payment and instead pay it to my credit cards!

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    StaffProcess

    Reviewed Aug. 15, 2017

    My time so far with your company has been very positive and look forward to completing the process. Your team has been extremely helpful at all times. Hopefully I can get my situation resolved so that I'm able to start building my credit once again.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 15, 2017

    The plan was explained to me very carefully. I truly believe this is going to be the best route for me to go and I appreciate all my questions being answered and the sincere customer service that I received. They went over each page of the application with me and made sure that I was aware of everything that this program entailed. I look forward to being debt-free sooner rather than later. Thanks to this program.

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    PriceStaff

    Reviewed Aug. 15, 2017

    The representatives at National Debt Relief are always understanding, never pushy and I feel like I'm actually receiving help. It is humbling to have to ask anyone for help in a situation that is most likely your own fault. The lender's solution is most often a significant rise in interest as a penalty for not having enough money to make a payment.

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    PriceStaff

    Reviewed Aug. 15, 2017

    This company has been so helpful in dealing with our creditors. We have/had good credit but they kept raising the interest rates. I was also paying insurance on this which came to the same amount as what was owed as far as the monthly payment was concerned. This gives us a good feeling, knowing they are working on our behalf.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I found myself looking at debt which I desperately do not want to go to my children in case of my death. The very recent and unexpected death of my brother was a wake up call. In my pride I have been determined to pay this off on my own; now it's time to be realistic. The debt specialist was great: very knowledgeable about what I can expect from the whole process. Additionally, he submitted my application and had an answer for me within hours, when I had expected days for the process to start. I appreciate his professional approach, not condescending at all. I should have done this sooner.

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    Reviewed Aug. 15, 2017

    I'm still waiting for results... some of my largest bill are not being dealt with. I was told to deposit more money if I wanted better results. I've been perfect with my payment to NDR. I think they should get busy and deal with ALL my debts.

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    Reviewed Aug. 15, 2017

    I wish I had known about National Debt Relief years ago as it has taken tons of stress off of my shoulders. All I need to do is be certain the agreed payment is available to be deducted and they do all the work including all the hard part of negotiating with the various creditors. This so far has been a pleasant experience.

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    Staff

    Reviewed Aug. 15, 2017

    Services so far have been responsive to the client needs. Looking for final payoff agreements to be negotiated soon as services are new and just recently started. Hope to have favorable results and positive experience as we go thru process. Thanks NDR.

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    Customer Service

    Reviewed Aug. 15, 2017

    Approximately 47% of money paid into NDR has gone to fees. I've been enrolled for almost 10 months. I wish more had gone to actively settling the debts via maybe a monthly fee over the term of the program rather than so much toward fees upfront. I was advised that my credit score would tank and that I may still receive collections calls, which it has and I do - even at work. This was not an easy choice to make. There are definitely consequences for incurring debt. I'm glad that 3/10 of my creditors have currently been satisfied. On a positive side, NDR is readily accessible via the internet, email and by phone with professional and helpful information and demeanors.

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    Reviewed Aug. 15, 2017

    I was nervous at first but realizing that with their help I can be debt free in a year I have faith again. I'm not a fan that my credit score takes a hit during this progress but once the debt is paid off it will recover. Thank you Debt Relief for all your help.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Extremely satisfied with the way things are done to help us get out of debt! Anytime we have a question we can always count on debt relief to help us when we aren't sure what to do. They said it's a lot of foot work to get started and it is, but we have already been able to get 2 accounts reduced and in the process of paying it off.

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    StaffProcess

    Reviewed Aug. 15, 2017

    Excellent work! Everyone were very professional. From the beginning and until the end of the process, I was treated with respect. Each case were handled professionally. I am hoping to become creditworthy soon. I highly recommend them. You guys are awesome! Thank you!

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    Reviewed Aug. 15, 2017

    Is too soon for me to make a decision about this service however so far I am a little happy about the progress. I would say before you start a program make sure you know how much the program will cost you and make sure you can afford it. Thanks for National Debt Relief for helping me.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Since registering with NDR approx 6 months ago, one of our debts has been handled as promised. We are becoming comfortable as time progresses and expect the remainder of our debts to be satisfactorily resolved in the same manner. Thank you National Debt Relief.

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    Verified purchase

    Reviewed Aug. 15, 2017

    So far made two settlements and been flexible. No complaints except how much lead time is needed to change a payment if needed. But that's more of an issue with systems than anything else. This system works really well so far! I recommend it over the alternatives.

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    Customer ServicePriceTransparency

    Reviewed Aug. 15, 2017

    I recently finished graduate school and got a job in the Bay area, but the cost of living here is ridiculous. Unfortunately I'm also on probation for the first year of my new job, so my pay isn't stellar but after a year I get a huge promotion, and this is pretty much my dream job. I tried talking to the private companies that hold my debt, explained that money would be tight for just a year, and they weren't willing to accommodate me at all. I tried keeping up the payments, but couldn't. It got to the point where I was eating Cheerios three meals a day because that was affordable, and I still couldn't pay all my bills.

    I looked into filing for bankruptcy, and stumbled across National Debt Relief. I gave them a call, they were super nice, understanding, and explained the whole process in detail. They often contact me with updates or when they need something else one of the debtors is requesting. My credit sucks right now because of this, but as I'm settling my debts I'm slowly seeing things improve. I'm almost to my one-year anniversary at my job and don't feel like I'm suffocating anymore.

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    Reviewed Aug. 15, 2017

    I'm still paying of my debt, I just started with National Debt Relief last year. I am finally able to sleep at night again because National Debt is taking care of me. Their employees are very professional and explained everything to me in details. Step by step. Whenever you have questions you can call them, and I had a lot of them. I also had to delay my payment once for some days and they helped me right away and worked something out with me. Then I also received everything in writing. I am very satisfied with their service and would highly recommend it, if you are in a "financial mess" like I am.

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    Michael increased rating by 3 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Michael increased their star rating on Oct. 17, 2017.

    Updated review: Oct. 17, 2017

    Unlike some previous conversations with other of your agents, my conversation today with Eileen ** was a breath of fresh air. She was professional, personable, knowledgeable, and patient. Her answers to my questions were complete, led to other areas of inquiry, and explanations. She is unquestionably the zenith of your customer service efforts.

    Original Review: Aug. 15, 2017

    Generally, my experience with National Debt Relief has been a positive one. However, one glitch repeatedly occurs when I occasionally call to ascertain their progress with my creditors on my behalf. Instead of spending much time on the phone talking with me about my account, they are very quick to refer me to the website for more detailed information. When I tell them I needed a more detailed picture than the data on the site presents, they become rushed to get off the line, making it difficult to get a straight answer.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 15, 2017

    I was not given an explanation of when each of the creditors in my plan would be contacted. It was my understanding that each would have been contacted initially informing them that I was in the program. Apparently the limited power of attorney is being sent only as National Debt Relief is ready to negotiate a settlement, so, even though I have changed my contact information to National Debt Relief and blocked their telephone numbers, THEY STILL CALL ME USING NUMEROUS TELEPHONE NUMBERS, THREATENING LETTERS, ETC.

    I have been ill, had surgery, since entering this program and very displeased that a better explanation was not given me when I signed up. I had called several times and only got a complete explanation in pieces, when I asked the specifics. I had a choice to use another debt management company- FREE- OFFERED BY MY BANK, AND, the negotiations would be started immediately, with the same, approx. completion date. I chose National Debt Relief, because the monthly amount I would, and (have been paying) for payment was approx. $200.00 less than the other company.

    I am now realizing that SEVERAL OF MY CREDITORS HAVE STILL NOT BEEN CONTACTED, AND I AM STILL GETTING PHONE CALLS AND LETTERS. If by October, all creditors have not been contacted, I will cancel my contract and seek help elsewhere. I realize most of my funds already collected, will not be returned, but, the simple truth is, I need to resolve payment issues with all my creditors timely, so there will be no legal actions against me. Several of these creditors did offer a payment plan, but I think I just panicked, and in light of my pending surgery, decided to use National Debt Relief. I now realize it was just too good to be true, for my situation.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    National Debt Relief has been helpful rapidly after signing up. I have always had courteous service when speaking with them on the phone as well. When initially starting, the whole process was clearly explained and understandable. Also it was nice to know that they were very familiar in dealing with each of my creditors.

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    Staff

    Reviewed Aug. 15, 2017

    I have a good experience with National Debt Relief. Everyone that I have spoken with and worked with have been knowledgeable and helpful. They have kept up on my account and let me know how I may help them with everything to go smoothly. I have one problem though and that was with faxing paperwork in that they requested it was faxed in three times and it seems that no one is responsible for receiving these when they are sent. They need to fix that problem please.

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    Reviewed Aug. 15, 2017

    I am very pleased with the National Debt Relief program. I'm always able to get in contact with customer service for any issues. They are resolving several of my creditors and loans. I signed up on Feb 2017 and so far I'm very pleased. I highly recommend their services. We do this to avoid bankruptcy. Good luck.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    I was impressed with how quickly all my questions were answered. The whole process seems well planned out and easy to understand. I liked the fact I was able to do almost everything with email and that with this program the never ending cycle that I had gotten into with my credit can be resolved in a short time.

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    Reviewed Aug. 15, 2017

    I was called because they have settled another one of my debts. I am totally grateful for this company, it has made my life a little easier. My experience with you guys has been nothing but a stress free experience. The workers are always pleasant and willing to help you. Debt relief is total focus is you becoming debt free. I was leery when I first stumbled across your site, due to so many scams, I am so happy I trusted you guys. Thank you Debt Relief.

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    StaffProcess

    Reviewed Aug. 15, 2017

    When I consider our experience we were enduring about 2 and 1/2 years ago with one source of retirement income after the other failing us and we no longer could meet our unsecured debt obligations while trying to remain most responsible under those circumstances we did not know where to turn. After disregarding bankruptcy as an option we began examining various debt relief programs with the help of legal advice from a trusted attorney friend and decided on NDR. We knew we had to act responsible and make a major $$ contribution over the duration of this process but NDR seems to be keeping their part of their commitment to us and are capably helping us take this more responsible approach to seek debt relief while returning to our creditors the maximum we are capable of since we valued our original relationship with each of them over our successful decades long relationship with each of them.

    As we are approaching the end the trail and beginning to see some real relief from this oppressive burden it is refreshing. To be sure this journey has not come without great sacrifice. We have 7 great grand children living in the east that we have never seen or enjoyed nor have we afforded the vacation to visit them and are likely more than a year away from that great blessing. We have taken our share in this endeavor most responsibly and it is closing in on a most desired and refreshing outcome thanks to capable efforts of our new friends at National Debt Relief. Sincere thanks to the staff of NDR for helping us make this result nearing a reality!!

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    Reviewed Aug. 15, 2017

    When you are overwhelm in debt, I strongly recommend National Debt Relief. Due to the down turn in the economy, I found myself in debt, not a nice place to be. National Debt Relief held my hand during the bad times and lead me out of debt. Thanks.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I been struggling payday to payday trying to figure out how to stay on top of all these credit cards. I knew I was getting farther and farther behind. I laid awake most of the night crying trying to figure out how I'm going to get all these bills paid, whether or not I'll have anything to eat but they're not have any electricity. I know things that people worry about. That when I saw an ad for National Debt Relief can help. I called and my blessing were answer. They are the best. Thank you.

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    StaffProcess

    Reviewed Aug. 15, 2017

    I was very nervous to start this process, the representative made it so much easier. All were patient and answered all my questions. Up to now it's been a painless process. It gives me confidence that this process will end up helping resolve my situation. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    I am grateful for the hard work that National Debt Relief is doing on my behalf. They are able to answer all my questions and they respond promptly to any inquiries that I have. They offer me peace in regards to my process and I have the utmost respect for the agents that are working on my behalf, for everyone that is working on my behalf.

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    Reviewed Aug. 15, 2017

    More of a 3.5. I have only been a part of the program for a few months. I am satisfied so far with everything except I don't get any kind of update. I don't know how my account is being handled without calling. I feel like it would be beneficial to all your clients for your representatives to make a phone call once, or twice a month as a courtesy update. I feel I'm making blind payments.

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    Reviewed Aug. 15, 2017

    My last thing that was to be taken care of Key Bank. I've been giving $250 for several months now. My last payment was a few days ago but it seems like nothing done with this account. Needs to be checked into.

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    Staff

    Reviewed Aug. 15, 2017

    I've been with this company since last year, and they been so wonderful by helping out with my peace of mind. I recommend them highly. These team are so helpful and they communicate with you every step and decision that's best for you. I am so happy with them. Great team work.

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    Customer Service

    Reviewed Aug. 15, 2017

    I have been enrolled in this program for several months now. There have been no communications from NDR or resolutions while my credit score severely dropped. I receive letters and phone calls all day and every day from the CC companies at home and work. All of this while NDR continues to take my monthly payments and charge their fees. I'm worried.

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    StaffProcess

    Reviewed Aug. 15, 2017

    So far - So good. We are not half way through the program yet, but seems to going just as planned. I'm satisfied so far, but ask me when the program ends, my debt zeroed out and the program closes. I will be able to issue a definitive evaluation. Thanks for working with me so far.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Very helpful. Such a lifesaver! Never any harassing calls, works with clients with respect. I used to receive daily or even hourly calls from my creditors. They were harassing me and my family. So nice to not have to work with harassing creditors anymore.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    National Debt Relief staff have been very punctual since day one. They have been punctual in their phone calls, follow-up, responding back to my questions swiftly and maintained an open communication with me at any time of the day as needed. I have enrolled in the program for a year and have not had any problems in communication with its staff. They have been friendly and always ready to help. They have kept me abreast of everything going on with my participation with this program.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    I was in rehab learning to walk on two prosthetic legs when I realized that I didn't have enough money to pay all my bills. I explored the Internet and found National Debt Relief. I called them expecting to get a computer telling me to send in my info and someone would call me. I was surprised when I was sent immediately to a real person who showed respect for me and knowledge on how to help me. We started the process immediately. After gathering all my information he told me what I would be spending each month and I was left with enough money to buy groceries without taking the money from another bill. I was able to sleep well for the first time in months. The experience was great, easy, and the people all showed care and respect for me.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I was taught to be responsible for my financial decisions. However I was deceived by some folks and found myself in an impossible situation. NDR has given me a way to recover without any fluff, just good honest help and I will be ever appreciative. Customer service is very professional and willing to answer questions and reassure my decision to go with NDR. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I'm very pleased with the way National Debt Relief helps you step-by-step with your situation. They have great customer-service, every Customer service person that I talked to was very pleasant and helpful. They keep you very informed about your progress.

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    Staff

    Reviewed Aug. 15, 2017

    Great customer services, straight to the point, what's going to happen, how they're going to solve it and always keep you updated. You're the boss, you tell them when to settle, and very respectful and understanding. I owed 25000, now 0 dollars.

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    StaffProcess

    Reviewed Aug. 15, 2017

    Being in a difficult credit situation can be exhausting and embarrassing. The staff I have talked with have never made me feel ashamed. They are respectful and always so helpful! I am so appreciative of their assistance and kindness, it has made this process much easier.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 15, 2017

    While overall I am satisfied with the entire experience I do have the concern that there seems to be a lack of communication between National Debt Relief and my creditors. As I expected my creditors have been calling me and that is fine as I inform them of my enrollment for debt relief. However it has been several months now and my creditors continue to tell me they have yet to receive any proposals from the service. They also say they aren't allowed to communicate with the program until they have received said proposals. I am happy to be enrolled in the program and certain the outcome will be positive. I just wish communication between my creditors and the program would commence.

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    Reviewed Aug. 15, 2017

    When I entered the program, I tried to add an additional account a week or so later. I assumed it was there, and at the end it wasn't. I still have 1 account in collections, and you offered no assistance. Also, once I took the loan you offered, I didn't know you were keeping $2000 plus in fees. I have only myself to blame, but if I were to do this all over again, I would not have signed up.

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    Staff

    Reviewed Aug. 15, 2017

    Everyone I spoke to was very helpful. They did not judge me or my financial struggles. They were so flexible in helping and trying to fit my needs. They made a extremely stressful situation painless. I would definitely recommend National Debt Relief to anyone that is struggling.

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    Customer Service

    Reviewed Aug. 15, 2017

    We went into debt due to medical bills. We almost lost our home. The worst part were the constant debt collector calls. We both had a hard time sleeping due to the stress. We were both working 12-16 hour days with no end in sight. We are still working hard, but we are sleeping at night. We made the decision to call National Debt Relief. The collection calls stopped within days. We set up a plan to pay down the debt. We are on the road to recovery!

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    Staff

    Reviewed Aug. 15, 2017

    I have only been with National Debt Relief for a few months. The people I have dealt with at the company have been helpful and patient. I have already had one of my debts settled with a significant balance reduction with the payoff. I would definitely recommend National Debt Relief.

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    Reviewed Aug. 15, 2017

    Overall, my experience has so far been good. But I will like to have a monthly update ON my situation. Not based on my monthly balance alone but also if there are any progress with any of my creditors. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I've been a NDR customer for few months now. They have been very helpful, very understanding and patient with me so far. I have only good things to say about this team! Excellent customer service and most of all they are getting me out of debt like they promised.

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    Reviewed Aug. 15, 2017

    Thus far I have had a positive experience with NDR. They have been working diligently to relieve me of my current debt. I'm about halfway to the completion of my scheduled forecast stress-free. Would definitely recommend their services to a friend.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    Was going to be almost a year and I've had no problems. They've communicated with me every situation every circumstance. Very good communicators through emails even a phone call so I'm very thankful to God for this program and I would recommend it to anybody and everybody.

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    Reviewed Aug. 15, 2017

    I am more than pleased with this company. They have helped me be able to pay off my outstanding credit card debt quickly so far. The offers continue to come in and my credit score has gone up almost 100 points in about 9 months. I couldn't be happier with my decision to use National Debt Relief!! Thank you all so much!

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    StaffProcessTransparency

    Reviewed Aug. 15, 2017

    I have had nothing but great service from these good people and would and do recommend them to my friends. They have helped my wife and I clear a good amount of debt with ease. They have made this a painless process and very, very easy to do work with.

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    StaffProcess

    Reviewed Aug. 15, 2017

    National Debt Relief has been easy to work with. They talked to the creditors on my behalf making the process less stressful. Anytime I have had questions, the representatives were easy to talk to and quick to put me at ease. I would recommend National Debt Relief to anyone having problems.

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    Staff

    Reviewed Aug. 15, 2017

    Great service from representative Vanessa **. So far all interaction with National Debt Relief seems great. Hopefully in the end my credit will be restored as I had

    Impeccable payment history with all creditors, but unforeseen situations steered me to debt relief.

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    Customer Service

    Reviewed Aug. 15, 2017

    Seems like it's going by pretty fast just the way I like it. I think I've paid off 3 so far and I just approved another a couple of days ago. And every time they have called or I've called them they have been very professional.

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    Staff

    Reviewed Aug. 15, 2017

    Following an accident last autumn, I was unable to work for months. I researched companies to find one that would truly assist me in resolving my credit card debt. National Debt Relief is helping, in an orderly manner, to gradually pay these off. I have received excellent help from the company and its staff with a realistic program.

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    Transparency

    Reviewed Aug. 15, 2017

    No action on my account has happen. When will I see any action with my debt. I am making all payments on time and want to start to see activity. I have faith on this company and hope I did not make a mistake with you. Please kept me up to date on any activity on my account.

    Updated on 10/19/17: I am very pleased with this company. They are working on my Debt. Am happy about the results so far. If I have any questions they explain it so I can understand. I would recommend this company to anyone that need help with any debt they have.

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    Reviewed Aug. 15, 2017

    I was needing my payment adjusted and inside of one day NDR was able to help me with that. It was very much appreciated. It was handled quickly and without any harsh words or resentment. A lot of times it isn't easy to have payment amounts changed so I am thankful for the promptness.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    Using National Debt Relief has been a very good experience for my family. In a few months we will be debt free! The service staff are helpful and easy to get a hold of. They always answer all our questions and make this process as easy as possible. I would recommend them to anyone!

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    StaffProcess

    Reviewed Aug. 15, 2017

    I am very grateful to the National Debt Relief and its team for all their support and professional help they provided to me in becoming a debt-free person. I couldn't believe that it will ever happen. Signing up for the program was one of the best decisions I've ever made. Thank you!

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    PriceStaff

    Reviewed Aug. 15, 2017

    Wonderful to work with. Always professional, and very helpful. Would recommend to anyone wanting to get out of debt. They work with you and your budget. They are non-intrusive and always work for your best interest. They help get your debt under control.

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    Transparency

    Reviewed Aug. 15, 2017

    I would like to have someone discuss a roadmap for paying off my debt. I have no idea what order or priorities my various debts have for being paid off and I believe I would have more confidence in the program if the program had some more transparency.

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    Reviewed Aug. 15, 2017

    So far National Debt relief has been great. I had so many credit cards and was paying the minimum for so long. I really had gotten myself into a Debt nightmare. I just felt like I was underwater. It was extremely stressful. I'm halfway to my goal of paying everything off. If I had not started working with National Debt Relief I would still be paying minimums and getting nowhere. You can't take out loans or get any credit cards while in the program so it is teaching me to have discipline and really think about anything I buy so that I know the Debt mess I was in will never happen again.

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    Staff

    Reviewed Aug. 15, 2017

    The service and the people have been great to work with so far, though I am in the first year of the relationship. The only thing I would say could improve was more clarification of the processes up front. I was not aware of how and when contact would be made to my creditors.

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    Staff

    Reviewed Aug. 15, 2017

    They have always been very helpful and always polite. Work well with people and the situation. Very friendly. Whenever I've had an issue they have been able to help with the answers. I would recommend them to anyone. They have kept me informed on all our settlements.

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    Reviewed Aug. 15, 2017

    Would definitely recommend National Debt Relief to a friend. They are excellent at communicating every step of the way. Funds are held in an account in my name. I get statements every month from the bank account. Online access is easy to use.

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    Reviewed Aug. 15, 2017

    National Debt Relief has negotiated my debts expeditiously and given me peace of mind. I would recommend them to others who find themselves overextended in credit card debt. Although many ways to go to become debt free, I truly appreciate the job they have done thus far in reducing my debts to creditors.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    They are professional, courteous, personable, attentive, interactive, very knowledgeable in their role as a customer service team. That's the word. National Debt has no "I" in their TEAM WORK, most of all human beings with no judgment! I've called to get updates or have questions answered with not 1 delay.

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    Reviewed Aug. 15, 2017

    I am happy that I am on the last year of payments. They have saved me thousands of dollars and prevented a bankruptcy. They hired an attorney at no additional charge to handle a creditor that wouldn't settle. I know they are a for profit company but they have done a great job. Never give up hope even if you miss a payment. Soon I will be debt free. Thanks.

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    Customer Service

    Reviewed Aug. 15, 2017

    We could have done it on our own but having NDR was amazing. We paid off 20,000 in debt in 6 months and it feels amazing to no longer be drowning. No more calls from debt collectors and we will be financially secure for life. Learning to live within your means is hard sometimes and people get into trouble. You will learn to manage your money and not buy that thing you really didn't need. Be smart. Be free. Live life without the stress of money problems.

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    Staff

    Reviewed Aug. 15, 2017

    The people at NDR have been very easy to work with. They are very kind and helpful. They seem to understand when life throws you a bunch of curveballs. I have had some problems keeping the funds there for my deposits. Every time they have been able to reschedule the drafts. I would recommend anyone who needs help with debts to consider NDR.

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    Staff

    Reviewed Aug. 15, 2017

    I'm not happy with their CSR. They are not trained to assist people. NDR should hire better personnel and train them focusing in customer services. EVEN THIS SITE IS THE WORSE. To leave information of bad experience is not allowed.

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    Staff

    Reviewed Aug. 15, 2017

    Great service, and support through this situation. Thanks to the support staff and team members. I would recommend this company to anyone looking to reduce the amount owed to creditors. Great service. I would like to thank the team for all their help.

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    Reviewed Aug. 15, 2017

    Thank you for everything that your company has done in getting me out of debt. The experience was wonderful. I still have someone on behalf of Citizens Bank continually trying to contact me. But other than that I haven't any problems. Thank you.

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    Price

    Reviewed Aug. 15, 2017

    National Debt Relief did successfully negotiate settlements with my creditors. However this caused each of them to continue to report to the 3 bureaus. Credit score dropped. But their intention is to get debt paid off which was successfully in the works. Advertisements state there is no out of pocket cost. There is a fee for this service.

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    Staff

    Reviewed Aug. 15, 2017

    I want to thank National Debt Relief for helping me and giving me another opportunity to be debt free And feel good about myself. Everyone was very professional and nice to me and eager to help. Again thanks so much.

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    StaffProcess

    Reviewed Aug. 15, 2017

    My experience with National Debt Relief was very good. The contact person stayed in touch and was very helpful in making sure I understood the process, the expense to me and the length of time it would take to get my creditors to hold off. Once the creditors knew I was being handled by the debt relief company, they stopped calling me as well. I was able to finally get some sleep once they took over.

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    Reviewed Aug. 15, 2017

    Whenever I call the representative is always very understanding and kind. I don't feel judged and it makes me feel safe enough that I can call again, which is huge for someone used to dealing with debt collectors. They are easy to work with and it's nice to see my debt go down on their gauges on the website.

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    Reviewed Aug. 15, 2017

    I have successfully settled three credit accounts in the past six months. The fact that my credit score has dropped significantly due to the nature of the program is the only thing that I wish could be avoided, however the relief from debt is worth it in the end.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I have had no issues, they always are very polite and helpful when they call. I had to change something on my account. I thought it would be a problem. They helped me find a solution. Good people helping you with financial problems.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I had a hassle-free positive working relationship and my debts were taken care of very efficiently and in the most professional manner. The customer service reps were always very nice, cordial and comfortable to deal with. I will definitely recommend National Debt Relief to anyone whole heartedly.

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    Staff

    Reviewed Aug. 15, 2017

    The enrollment process was so easy and everyone was so helpful and comforting. I never felt judged. I felt like they really cared about my financial situation and like a weight had been lifted off my shoulders. I finally feel like I am headed in the right direction!

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    Staff

    Reviewed Aug. 15, 2017

    Very pleasant, and information was great, I'm glad that I deal with National Debt Relief, they are helping me get out of debt. I would recommend them to all my family and friends that need help. Very thankful that I picked National Debt Relief.

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    StaffProcess

    Reviewed Aug. 15, 2017

    Mr ** was great handling and guiding me through the process. Letting me know whats going on. Been very smooth and a load off my back. Updates on account by text or email. Always on top of the whole process. Thank you.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    The program works as expected. However, the support I received while on the program was only adequate. Oftentimes my real question or issue was ignored and the response was just a predefined template that did not relate to my specific issue. The portal I would also describe as adequate. It does what it needs to but seems to be lacking. Not all upcoming deposits are shown. The lack of a knowledge base or self-service documentation requires you to open a service request for everything.

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    Reviewed Aug. 15, 2017

    Not able to account update or talk to anyone to help get this information! I just want a paper statements each month to make sure my accounts are being managed correctly and payments made as this company has in writing to the customers. I am not happy with their account management.

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    Reviewed Aug. 15, 2017

    I feel just sending a little text saying that working hard on account. Sometimes I think you're not working hard but, if I had text I would feel better. The ones you have done were great!!! You got in touch but then it seem to stop and I increased money.

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    PriceProcess

    Reviewed Aug. 15, 2017

    The program has already made 3 substantial deals to get settled quickly. It's saved me a lot of interest money and I appreciate it very much. I was in a state of humbleness trying to get everything caught up and could never do it.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 15, 2017

    Experience would have been better with ongoing communication of progress. It is such a long process and all so automated that one begins to feel like there is no forward movement. It is impossible to see progress by using their computer program to track money.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    My wife and I were at our wits end trying to figure out how to deal with growing debts. I heard about NDR on a TV commercial and decided to call. These guys have done everything they promised to us. I couldn't imagine where we would right now without these guys. The people there are always a phone call away if we have questions. I can go online and keep up with what's going on with my account anytime I want to. We couldn't ask for anything better. Thank you National Debt Relief!!!

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Service is superb, representatives are patient and helpful. I had a bank problem and they helped me over a period of time to get back on track. They are very professional and courteous and very understanding about any problems you might be having.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Spectacular customer service (they always promptly responded to my questions either through email or over the phone) and overall great experience. They help you every step of the way and make sure you are satisfied with your service. I would recommend their company to anybody suffering from crippling debt.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    My experience with National Debt Relief has been nothing short of amazing. Their customer service is 100% up to par. It's almost too good to be true except that it is. The best part is they take care of everything.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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