National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Aug. 15, 2017
I was very happy with the experience. I just wished that the monthly communication continued throughout the entire program. Half way through the program, there was no communication unless I contacted them. Other than that I was pleased, and I'm ready for my new start. Thanks to National Debt Relief.
Reviewed Aug. 15, 2017
National Debt Relief has helped us get back on track financially. Their customer service team is extremely helpful, and they have provided the help that was promised. The only negatives I have to say is that 1) I wish they would communicate more often with the status of unsettled accounts, and 2) I wish it was easier to pay off your account early. Other than that it has been a great experience working with them. I would highly recommend the program to anybody needing the help.
Reviewed Aug. 15, 2017
At first everything was great and everything was set up quickly. After being set up, it has seemed to be out of mind for several months. It would be nice to get status updates, just to let me know if the companies are responding...
Reviewed Aug. 15, 2017
The Customer Service Reps are very good to talk with, that is a huge plus! We do believe however that the whole experience and time frame has been dragged out longer than we thought it would be. We also thought we would have received larger discounted payoff figures and a smaller percentage of payout to NDR. We just want this whole thing to get over with quickly, but it looks like it will be stretched into 2019, not good!
Reviewed Aug. 15, 2017
Fees and percentage that the company takes for their portion is too high and based on the highest amount due after they have let interest compound. The process seems to be drawn out probably for this reason. It takes forever to get through to customer service.
Reviewed Aug. 15, 2017
So far I am pleased with my services! Customer service has been great and everything has went as explained and smooth. I am looking forward to having all my debt paid off and being debt free! I would recommend National Debt Relief to any of my friends and family!
Reviewed Aug. 15, 2017
I was with NDR for last 23 months. I will leave US due to my immigration status. I requested them to hold on deposits until 1 year since I won't be able to make any due to uncertainty with my next job/work place. I was totally shut down stating they can not do that, so I requested the best options is close the account. The person I talked simply said go ahead I close the account, I will get the balance if have any.
I do get immediate email about closing of the account. However, they send me another email after 3h in the night, stating payments made towards settlement will be forfeited and that will count towards original debt. I fail to understand how come they do such a thing at all. Anyway I do not have time to talk with such a unfriendly and preying on customers once he leaves the agreement or close the account, especially the circumstance under I have to close the account. If I was staying in the USA, I may have used legal way to protest against such a blatant abuse of service for the deposit submitted towards balance already made for a settlement.
Reviewed Aug. 15, 2017
National Debt Relief was able to assist me in lowering my debt acquired from a nasty divorce. Times were really hard and they made it easy and resolution was swift. I've recommended National Debt Relief to a family member and they too are having satisfactory results.
Reviewed Aug. 15, 2017
The team put my mind at ease when I was getting frustrated and stressed about our credit card debts. They started the process and at first I was a bit doubtful as to how good they were and how long the process took, but they came through. The debts were being paid off and settled little by little. I can rest easy now and work on my dream of owning my home.
Reviewed Aug. 15, 2017
I would of given 5 stars but I don't like them asking for additional funds. I budgeted for the amount they told me and coming up with more is really a strain. Other than that I love my experience. I especially like seeing my accounts paid in full.
Reviewed Aug. 15, 2017
They are performing the service they are being paid for. I wish I was getting periodic updates about negotiations or strategies to improve my credit when this process is complete. I look forward to the time when my repayment is complete. Some status updates would be great.
Reviewed Aug. 15, 2017
They help me consolidate everything to one payment. Will have better credit in the next year 2018/2019. Will have all credit cards paid off thanks to you guys. I had a change my job so I had to cut out some of my spending so I decided go with National Debt Relief.
Reviewed Aug. 15, 2017
They were helpful. They talked me through everything I needed to do. They worked with my creditors. And they helped get everything settled for pretty much less than what I owed. If you are in real trouble, they can help talk you through what you need to do. I am satisfied with the work they did.
Reviewed Aug. 15, 2017
I am so happy that I started with National Debt Relief. They have saved me over 2000 dollars so far and I know it's not over yet. Customer service is exceptional and I always know that when I call things are going to get taken care of fast and in a professional manner. Would recommend to anyone.
Reviewed Aug. 15, 2017
I am glad that I decided to allow National Debt Relief to help me with getting my debt down and getting me on a better path. I was able to free up money, pay my bills, and learn how to manage money a lot better. I am definitely more cautious with debt.
Reviewed Aug. 15, 2017
As I approached my retirement, I needed to focus on paying down or paying off my credit card debt. Although it was in my best interest to get started right away, I just could not set up a workable plan until I made that call to National Debt Relief. That's the day my worries lifted. I could not have attained this goal without the help and guidance of National Debt Relief. They are a life saver! Thank you! Retired!
Reviewed Aug. 15, 2017
I am happy with how the negotiations came about and how great the Debt Relief staff were at taking matters into their own hands with every single one of my credit card companies. However, I did not like how long the repayment period was or that being a part of this program has ruined my credit score. Because I had to stop making payments to my credit cards, I was named a delinquent and my credit score was very affected by it. I do appreciate the financial help I received but I wouldn't recommend the program due to its long term credit damage.
Reviewed Aug. 15, 2017
I value the time that I spent in the program. I wish that my score wouldn't have been affected so much. I learned that I can do what they do and cut out the middle man. You still end up paying about the same amount of the original balance (w/ the negotiation charge they tack on). Over all I would like to say thank you National Debt Relief for the services you provided! =)
Reviewed Aug. 15, 2017
When I first joined up with NDR, I was very scared and a little skeptical. I put my trust in them and right now it is completely paying off. The process can be a little frustrating because there isn't a lot of information you get along the way and that can be completely maddening. By that I mean where they are with making settlements with creditors.
However, they really work with you if there are times making payments can be hard. Around Christmas time, it was going to be impossible to get gifts and make payments and they helped me get through that time. All in all, I am happy I made this decision. I do think they should give you more updates because they go radio silent unless a settlement has been made, and that is stressful, but otherwise I am happy and I am almost debt free now.
Reviewed Aug. 15, 2017
I have nothing but good experiences with the people at Debt Relief. They have always answered my questions to where I understand what is going on. They have handled any problems we have had with the creditors and taken the burden off of us. It was a no worry experience. I knew things were being taken care and they didn't pressure us to up the amount we deposited in our account. They worked with what they had.
Reviewed Aug. 15, 2017
From the first day I've contacted Debt Relief they have done everything possible to help me and help me they have. I ran into some financial issues and they have really worked out some great deals and kept the collectors off my back. Thumbs up!
Reviewed Aug. 15, 2017
Thank you for being here for me. I feel a relief and peace that I didn't have before. You have always answered my questions with kindness and understanding. Thanks again for guiding me in the right direction!!! God bless the staff at NDR.
Reviewed Aug. 15, 2017
Everyone was great very professional and willing to help when you have a problem or want to update them on changes. It was made easy to know when you graduate from the program. I would recommend it to anyone that wants to be debt free from credit card debt.
Reviewed Aug. 15, 2017
I highly recommend your services. I have been impressed at how quickly you negotiated my debts and how quickly they are getting paid off. I have had no problems so far. Everyone has been professional and pleasant to work with. Thank You!
Reviewed Aug. 15, 2017
Very disappointed. The process wasn't explained very well and I feel I paid out too many fees to Nat'l Debt. I had 3 accounts, and ended up settling the third one on my own. I would not recommend this to anyone.
Reviewed Aug. 15, 2017
This company is great until you reject an offer. Once I rejected a settlement offer I got chastised for not accepting the offer. Then the very next day they called me again with the same offer that they never sent back after I rejected the offer. I'm on the edge if I'm going to stay with this company. I would recommend to shop around for a company that puts your best interest in mind!
Reviewed Aug. 15, 2017
This whole process is expensive for me, and taking so long to negotiate. If I don't call for an update, I'm not provided with one at all. I need a break in payments, as I sometimes just need a break with nothing happening, and calling is such a long process. I just feel we are stalled and nothing is being done.
Reviewed Aug. 15, 2017
I've been enrolled for a year and I've resolved approximately a third of my debts. They keep the collection calls away and negotiate all of the settlements. I'd give them a higher rating if their fees were a little lower; but, as I said, they handle a lot, so I guess it's worth it in the long run.
Reviewed Aug. 15, 2017
I have been happy with my experience so far. I presented National with six credit cards that I was having difficulty paying on my own. As of September I will only owe on two. Unfortunately, the payments are a little high for my current income and may have to leave the program before the last two credit cards are paid off. I told Nationals reprehensive that I will contact them when that choice has to be made.
Reviewed Aug. 15, 2017
National Debit Relief has been helping me for 2 years now and over half of my debit is now gone. I will be done with this program in 2 years and so far so good. I have already recommended friend and she is using them also.
Reviewed Aug. 15, 2017
I broke my ankle badly and my income was cut short. I needed a company that could help me negotiate with the credit card companies. I found National Debt Relief to be extremely helpful. I paid off $20,000 with Of debt for much less than that.
Reviewed Aug. 15, 2017
I was very sceptical at first, but I was also desperate to resolve my outstanding debt. I felt there would be no end to my struggle but thanks to the helpful staff at National Debt relief, I was coached through the process and today I am able to say that I am not drowning in debt.
Reviewed Aug. 15, 2017
From the very beginning of this process, everyone at NDR was very helpful and understanding of my needs. I had a positive experience with NDR in resolving several debts and taking the steps necessary to help rebuild my credit and pay off existing debts.
Reviewed Aug. 15, 2017
The Debt Relief team kept me updated on my accounts every step of the way. All very professional and answered questions. All debts paid off in a little over 2 years. Thank you... would recommend: Debt Relief to anyone having difficulty paying minimum amounts due or anyone who has over extended themselves. Again Thank You...
Updated review: Sept. 28, 2017
I finally spoke to Mo ** who was able to easily explain what issues remain with my account. He even offered to calculate another payment schedule that would reduce my payment for four months and still allow funds to be available to settle a current creditors account. The previous man I spoke to was rude and basically made me feel bad that I had to ask to lower my payment substantially for two months prior to this review. Mo was courteous, listened, helpful and was a gentleman.
Original Review: Aug. 15, 2017
I have been very happy with National Debt Relief except for the last few months. I have tried to explain to them that when I started the program that my husband was alive at that time and the amount that I pay monthly was based on two incomes. My husband died in November of 2014. I have asked if they could possibly lower the amount of money that I pay monthly due to the fact that it is now only one income that is paying $755.02 per month. They will give me some reprieve for just very few months and then expect me to come back right up to the $755.02.
I am in a desperate financial situation now. I am retired. I do not get a really large Social Security payment. I have asked three different people to give me what the payout would be to give them money to help lower the payments and three different people have given me three different answers. I would think that somebody who has been loyal to the program as long as I have at this point and been paying a large amount should be able to lower their monthly payment if they are willing to pay money toward the program. I have never been able to have this clarified.
Reviewed Aug. 15, 2017
I am still in debt... my credit score keeps going down... I can't use any of my credit cards... My payments keep going up even if I can't afford to be paying those amounts... I thought this is to help people... I am a mother who has three kids who depend on me and I barely have to have ends meet and my payments keep going up.
Reviewed Aug. 15, 2017
I've had a very positive experience with this company and I would recommend it to anyone who needs help getting out of debt. I am rolled in their program a little over a year ago and I'm over 50% out of debt already with probably about another year and a half to go. The process has been smooth and easy and their customer service is excellent.
Reviewed Aug. 15, 2017
I have great appreciation for everyone I have encountered at National Debt Relief. Not only have they helped me get my debt under control, but they have done it more quickly than I thought and with a generosity and kindness from the staff that I didn't expect. Thank you, so much!
Reviewed Aug. 15, 2017
I have been with NDR for approximately 2 years. I am almost finished paying off my debt. Without NDR, I do not know what I would have done. I felt as though the walls were closing in on me. Now, I feel like I can breathe and I see light at the end of the tunnel.
Reviewed Aug. 15, 2017
I was skeptical at first because I had been burned by a similar company who went out of business, but National has been amazing. Their representatives are professional and courteous. I have Recommended two friends. Thank you for helping me get my life back.
Reviewed Aug. 15, 2017
I started a relationship with National Debt Relief back in June of 2015. It has literally been the best thing I have ever done, I have had no issues with any customer service or anything. Whenever I have a question I call and they are very nice and answer anything I have to ask. As of today I have settled all 12 accounts I had and I am currently finishing paying off 3. I will be done by March of 2018.... so in less than 3 years I will have paid off $20,000 in debt that if I had done it on my own would be nowhere close to that! I highly recommend National Debt Relief for anyone who is completely over their head with debt! My own cousin joined because I told her how awesome the company is!
Reviewed Aug. 15, 2017
Your offices have been outstanding in assistance to my debt problems. Your offices took care of my debt needs in a timely and professional manner. I would highly recommend your offices to my friends and family. You kept me informed during the process of my debt relief issues.
Reviewed Aug. 15, 2017
Counselors are attentive and understanding. They give excellent customer service and have been effectual in settling my debts and managing my budget. They respond promptly to questions and they are patient and thorough when providing information. I am very happy with the service they have provided.
Reviewed Aug. 15, 2017
I have not finished the program yet. National Debt Relief have led me through every step and helped me make decisions to benefit myself and my future. Its been almost 2 years and I'm done in October and it went so fast.
Reviewed Aug. 15, 2017
My experience with National Debt has been exceptional. The customer service is Top Notch. The customer service goes above and beyond to ensure that you can handle the payments monthly along with satisfaction to the plan layout. I am on a better track financially than I have been in a long time.
Reviewed Aug. 15, 2017
Everyone I had contact with was very friendly and helpful. I am within 3 months of being debt free, Thanks to your staff for their assistance. I would highly recommend your service to anyone. Thank you!
Reviewed Aug. 15, 2017
Looking back we may have been able to resolve our debt personally but needed a third party to lean on. They are expensive but worth the cost to get where we wanted to be. We would recommend to a friend.
Reviewed Aug. 15, 2017
National Debt Relief helped me recover from a bad situation and a large amount of debt. When I joined them it seemed impossible but they helped me pay off my credit card debt. I achieved my goal and for that I am very thankful.
Reviewed Aug. 15, 2017
My credit card debt was piling up due to being out of work for medical leave and I knew that I was going to have to do something drastic to fix it. I tried getting consolidation loans with companies that wouldn't approve me because of my credit score. (Sadly, I had high utilization yet no late payments.) After speaking with Yan and going through my options, I am on a two year process of becoming debt free. He was upfront about everything, including what the fees would be and making sure that I was aware that my credit score was going to take a major hit until the settlements started coming in. He answered all the questions that I had about the settlement process and told me what to expect in the future.
This is a huge step for me finally taking the initiative to no longer struggle with my numerous high interest rate, maxed out credit cards. I would recommend this to a friend that is struggling to pay several cards with high interest rates and realizing that the minimum payment is going to never get you where you need to be. I am hopeful for the future and am excited to be debt free a lot sooner than I thought I would be.
Reviewed Aug. 15, 2017
The young man who handled this case was very helpful and responded all our questions and was able to answer all questions and concerns. He was able to walk us through the process with little difficulty. I would recommend this company and especially this representative to all.
Reviewed Aug. 15, 2017
Great people and company. They were very knowledgeable and helped in many ways to explain things that didn't need a thousand questions answered. I am looking forward to working with them and following their guidance. I am excited to try and get further ahead in life.
Reviewed Aug. 15, 2017
I am just getting started with the National Debt Relief program and I'm very excited to be debt free. I have had nothing but the nicest people helping me. I truly look forward to working with this group now and in future months to come. Thank you all so much!
Reviewed Aug. 15, 2017
When signing up for the program I did some research and saw that people were being asked for more money to settle some of the debt. I asked our rep this and he assured us this was not going to happen; unfortunately it did. We pay a lot of money and it seems the negotiators are not doing a good job managing the money we give them. I had a settlement presented to me that did not have a lower amount owed and NDR wanted $3000 more to settle, NDR presented this 6 times. At one time they wanted $8000 more for two accounts combined. I'm paying $1704 a month and they keep asking for more. Ridiculous!!!
Reviewed Aug. 15, 2017
I had a fantastic call with my Debt Specialist and he walked me thru all aspects that I can expect. Answered all my questions and put me at ease. Enrollment specialist was great as well relaying all the required info and what I could expect with my enrollment paperwork.
Reviewed Aug. 15, 2017
Everyone at NDR are top notch - great communicators and they get what you want right away with hassle free discussions. Doesn't matter who they give you -- the answers are in moments. And keep you up to date on all agreements via every avenue of communication- VERY VERY PLEASED WITH THEIR WORK IN MY CASE.
Reviewed Aug. 15, 2017
Very informative. Maybe a little confusion. Would like to see everything mailed instead of emailed. Other than that I think good program. We will wait to see how the future goes with the program. Hope all works out well.
Reviewed Aug. 15, 2017
It was a good feeling to talk to a person that would give me the help. I need and understand my need and willing to give me the help I needed. I am so relieved I made the phone call and I feel I got the help I needed.
Reviewed Aug. 15, 2017
The 3 people, I had the chance to talk to... all were friendly, nice, respectful. They seemed to actually like their jobs and care about the customer... They were all very thorough as well. And fast. They didn't play around with my time constraints.
Reviewed Aug. 15, 2017
I highly recommend National Debt Relief. They never judge me and encourage me every step of the way. They explain each step of the journey and any time I have a question they are so courteous and patient. I am starting to see light at the end of the tunnel and it is worth it all to know that I will be debt free.
Reviewed Aug. 15, 2017
The company does their best to get good settlements. They are not so receptive to the client taking an active role also. I had them draft 5000 from my account to pay a specific creditor. Last I spoke to them they had 3800 left, and no agreement had been reached with the creditor I wanted to settle with. I spoke with a supervisor on two different occasions. I'm still waiting on a resolution, meanwhile, I'm considering going with a Christian based company.
Reviewed Aug. 15, 2017
National Debt Relief is like nothing I have ever experienced before. They were professional, extremely thorough, encouraged questions, and I NEVER signed anything without staff explaining in layman's terms and in great detail. This was done with Lucy during the application process and again with Monica during my Welcome Call. It was stress-free, pain-free and easy.
Reviewed Aug. 15, 2017
NDR has the best customer service representatives ever! Professional, polite, & patient. I have to say, I wasn't expecting such a positive experience. I'm so glad I was wrong! I highly recommend this company and will continue to tell my friends about my experience.
Reviewed Aug. 15, 2017
I've been in the program for 3 months and already have resolved 51% of my debt! I would have been paying on this account for another 4 years!! Staff is professional, knowledgeable, and helpful at every step of the way. Highly recommend National Debt Relief!
Reviewed Aug. 15, 2017
Yes I would recommend friend. My experience was very professional and all questions answered with great detail. Process went quickly but not so that I felt pressured or rushed. My rep has followed up through each step. The customer service has done the same.
Reviewed Aug. 15, 2017
Both the Debt Relief Specialist and The Underwriting Department were professional, easy to talk to, and made sure I understood the different facets of the program. They provided points of contact for each of those facets. I feel I can get help in the right area when needed. I am very hopeful this is going to be a good experience to accomplish my goals.
Reviewed Aug. 15, 2017
The only thing I could suggest is on the welcome phone call, when your representative is reading from the script, maybe have them slow down some. My rep was talking pretty fast, made it hard to understand all of the dialogue. Other than that she was very professional and helpful. Mr. ** did my initial application, also very courteous and very professional. Thank you for your help.
Reviewed Aug. 15, 2017
I found that National Debt Relief was better for me when I checked online and asked. Also, their team was courteous and were able to answer my questions. Working with them has been very good and it was overall helpful.
Reviewed Aug. 15, 2017
I have six kids and I had too many credit cards so I was overextended. I looked online to see what the Better Business Bureau rated the best company and I went with National Debt Relief. From the first time I talked to NDR, they were all very professional, sympathetic, very nice, kind, helpful and understanding. There was no condescension. I felt bad enough already so I really didn't need any more of that.
Last year, I tried with another company but they weren't going to save me any money. It would've been the same had I kept paying my debt with what I was paying already. So I waited and I really didn't know if there was help for me or not, then it got to where I really didn't have a choice. I had to do something or file bankruptcy because one of my kids went off to college this week and I have another one in college, and I had to be able to help them. That's when I called National Debt Relief and they made the payments a fourth of what I was already paying, so it helped me a lot. I also recently had one creditor who was going to sue so I sent NDR all the paperwork and within 24 hours, they had talked to the company and had everything resolved, so I didn't have to worry about anything.
However, from the original paperwork they sent me, I had too many deletions and my email account got deleted somehow. I emailed somebody to re-email me those but I never got a copy of the original paperwork. They probably sent it to me in hard copy but it would be nice if I had a copy of the original paperwork. That's the only thing that I'm worried about but everything else has been fine. I'm very grateful for National Debt Relief in all aspects. Imagine my stress level having six kids and with all my bills added to that, plus I work full time. But with NDR, my stress level was cut by 75% because I didn't have to worry so much or handle the bill collector’s phone call.
Reviewed Aug. 14, 2017
I was amazed by the professionalism, compassion for my situation, and wonderful attitude of the people I have spoken to. I didn't have to feel embarrassed about my financial hardship, or worry about the security of sharing my personal information!
Reviewed Aug. 14, 2017
They cut our credit payments down very well. At least 50% if not more that they resolved with our creditors. I would recommend this company to anyone. They call to update our status and also call the creditors to work out agreements so we do not have to pay high interest rates with the creditors.
Reviewed Aug. 14, 2017
The representatives were very helpful and courteous. I would recommend this to anyone that need their help. They explain everything clearly and made sure I understood. Payments were reasonable and very affordable and the due dates was very convenient. I really appreciate everything and everyone that help me through this process.
Reviewed Aug. 14, 2017
I highly recommend NDR to everyone who really needs a second chance. The staff was very understanding and kind. Thank you so much for all your help. I'm no longer afraid to answer my phone or get nasty grams in the mail. The timeliness in getting my application confirmed amazed me and the level of professionalism was outstanding.
Reviewed Aug. 14, 2017
James ** was wonderful and very patient. He called me back a few times when my phone cut off. Please give him a raise! He is a great listener! Karolyn was wonderful and very patient. She called back when my phone cut off. Please give her a raise! She is very informative!
Reviewed Aug. 14, 2017
My experience has been excellent. Highly recommend National Debt Relief. They worked with me and gave me peace of mind. Staff personnel professional and courteous. I'm very much appreciative for all the work done on my behalf. As a senior citizen who depend on a fixed income finding National Debt Relief has been a blessing indeed. Looking forward to live debt free.
Reviewed Aug. 14, 2017
I was so nervous and Micheal ** was a great help. Everything went easily that I feel good about the service that I received. I would recommend your company to anyone who needs this service. Having seen the Better Business Bureau emblem at the bottom of the page reassured me that I signed up with the right company.
Reviewed Aug. 14, 2017
The National Debt Relief team was very good and knowledgeable. They're helping me fix my debt and it's been good. I would recommend it.
Reviewed Aug. 14, 2017
Everyone is very friendly and helpful! I was very skeptical before I started this program but they answered every question along the way. I'm 6 months into a 36 month program and already settled some debt, almost half of it to be exact! I am very excited to have a light at the end of the tunnel!
Reviewed Aug. 14, 2017
I say that up to now my experience is good. I hope that everything goes smoothly to the end. It is very important to me to complete the program to keep my life on track. Everyone that I been in contact at National relief is understandable and very helpful.
Reviewed Aug. 14, 2017
Great customer service rep and very informative. I've been struggling with finding a solution to my financial debt and I think this is it. Very excited for my future with the help of NDR. They are willing to work with you and have a positive energy.
Reviewed Aug. 14, 2017
William was exceptionally helpful and very kind. Even though I called a day late to make such a change, he was able to help me with my issue (editing payment) and answer all my questions. Excellent job! Thank you so much! This organization has been a life saver for me.
Reviewed Aug. 14, 2017
Was reluctant at first, to be very honest. However, it wasn't long until, an account was settled. Last week, I received a call, another one was, one I thought would be the "toughest". Had been contacted by them the most, but was always reassured when I called with a question. Feeling quite relieved these days. You employ compassionate, caring people. Thank you.
Reviewed Aug. 14, 2017
My experience so far has been excellent and I was impressed by both men I talked with... no suggestions for improvement. Keep doing what you are doing. Both men talked and moved fast but they were both quick to respond when I had questions.
Reviewed Aug. 14, 2017
They were quick to solve the issue. I was a little disappointed that it was not for 1/2 the amount like I thought it would be. But overall no complaints, they moved very quickly and made me feel that they cared. Thank you very much. The woman who helped me made me feel like she really cared. I would like for her to know what she meant to me and how much comfort and support she gave me. Awesome lady. I wish I had wrote down her name. She was awesome.
Reviewed Aug. 14, 2017
Great, was nonstressful and Al was very informative. I had been trying to pay down my card for a little over a year now but was not successful. Too many payments going out monthly. My overhead was keeping me from saving or doing anything extra with my family.
Reviewed Aug. 14, 2017
I received a letter in the mail and was unsure if I should call, but decided to try it out. Bryan and Dion were very helpful and informative. The conversation was comfortable and a very easy process. I would recommend this to anyone who is struggling with day to day debt and would encourage them to make the call.
Reviewed Aug. 14, 2017
Clinton ** was so very helpful to me. He was pleasant, courteous and extremely knowledgeable and professional. He made me feel a sense of confidence with this debt relief process. I appreciate his patience and time. Jonathan closed out the welcome process and he too was very pleasant and helpful. Thank you!
Reviewed Aug. 14, 2017
A little overwhelmed with the whole process but am hoping this works for. Still not sure how the service fee works but will understand better as process goes along. Agents have been very courteous and patient with my questions.
Reviewed Aug. 14, 2017
The "intake" process it was very easy; it was clearly described, documentation was available. The issue is after you setup your account with NDR. They start to pull the monthly fees out of your checking account and that is all. You do not hear anything from them for months. I started the process late April this year and now is August; I have been inundated with calls from Credit cards and even got threaten being sued (I did change the address and phone number for all accounts as instructed by NDR) and I heard nothing from NDR during this time. Are they talking to the creditors? When do they start paying the creditors? I have no visibility in any of that. So one area of clear improvement should be in the communication taking place all along the time that you work with NDR. Thank you.
Reviewed Aug. 14, 2017
I was glad that Mr. ** was thorough with explaining the process. Initially I was apprehensive to the idea of debt relief because I don't know anyone who went through this process. Looking forward to being out of debt. Will refer my family and friends.
Reviewed Aug. 14, 2017
I was very surprised at how fast it took someone to get back with me after I sent my first email showing interest. Everyone I have spoken with so far have been very informative and helpful. I am amazed at the customer service. :)
Reviewed Aug. 14, 2017
I am very satisfied that I am about to settle two accounts, the representative had to call me twice and he was very patient, since I was at work and had very bad connection and he had to repeat himself multiple times! I wish to make some extra money so I can make more deposits and finish quickly, I will try my best.
Reviewed Aug. 14, 2017
Called NDR for help. Angel was extremely helpful and patience answering questions. He was very professional with his approach to my problem and found a way to help me Get on the right path with my debt. Made sure I understood all the facts and answered all my question.
Reviewed Aug. 14, 2017
The customer service was awesome. Everything was well explained to me. I'm looking forward to being debt free with real professional help! From the first call to the last call, everything went good. I will be recommended your services to friends and to family members. Thanks!!
Reviewed Aug. 14, 2017
They made it very painless to sign up for and get approved for this debt relief program. Very empathic and helpful. The application procedure was easy - they walked you through everything - it was all done within one hour. I couldn't believe the efficiency.
Reviewed Aug. 14, 2017
Answered my questions fully. Had some trouble hearing over the phone but that is my fault. I will follow your advice on the next phone call from my creditor and I will also follow the suggestions from the welcome packet.
Reviewed Aug. 14, 2017
I really appreciate the customer service that was provided to me. I was never spoken to negatively, or put down when discussing my debt. I felt that it was light at the end of the tunnel and it wasn't a train. I was offered a solution to get my debt under control in a manner and way that was not overwhelming and for that I'm grateful. I would definitely recommend this program to others! Thank you NDR!
Reviewed Aug. 14, 2017
Since entering the National Debt Relief program on 3/16/2015, NDR has settled with 9 debtors which allowed me to pay off nearly $15,000 worth of credit card debt. By 12/25/2017, I will be 100% debt free! I highly recommend this program to anyone looking for a way to become debt free. It works!!!
Reviewed Aug. 14, 2017
Very easy. Kind reps. Made a difficult situation so much easier. Few thing are harder than dealing with debt. I couldn't speak at first but the rep let me deal with them via email and didn't judge or make it hard. A burden lifted.
Reviewed Aug. 14, 2017
The level of communication and speed of reply and completion of process was tremendous. My initial interest was mild but after speaking with a representative, the process moved smoothly and efficiently. Following that, the setup process was easy thanks to the help of a knowledgeable representative.
Reviewed Aug. 14, 2017
National Debt Relief counselor Alton ** was very helpful in his explanation of and how the program works. My wife and I are just starting the process but we can see a light at the end of the tunnel now.
Reviewed Aug. 14, 2017
Debt Relief is perfect. They are understanding, considerate and patient. I would highly recommend this company to any one with debt problems. In fact I have recommended Debt Relief to a couple of friends. Thank so much for all your help!!!
Reviewed Aug. 14, 2017
John was very understanding and caring. He helped me get to the beginning of this situation and has helped me to feel empowered to continue with the plan we have set up. He has helped me see the light at the end of my tunnel.
Reviewed Aug. 14, 2017
I am glad I went to National Debt Relief for help to reduced my credit card payment payoff. All of my question were answered in an timely manner and flexible when I requested for my payment adjustment. It was a great Relief!
Reviewed Aug. 14, 2017
National Debt Relief has been fabulous to work with; I recommend them to anyone- they are very professional. They do not harass you unless they have a question or a settlement for you to approve. It is good to know that I will be debt free very soon. Thank you National Debt Relief!!!
Reviewed Aug. 14, 2017
The representatives were courteous, friendly, informative, and took every step to make sure we understood every step of the process. They answered all of questions in a friendly and timely manner. I would recommend them to anyone in a financial hardship.
Reviewed Aug. 14, 2017
The process is good. I wish it did not require so many back and forth emails to be sent out, but otherwise it was fairly easy. Be prepared to make decisions on your financial situation in order to make the process go quicker. My rep was great!
Reviewed Aug. 14, 2017
I'm still fresh into my experience with your company. So as of this point I'm satisfied with my experience. Your employees have been very helpful and courtesy to any questions or concerns that I have had. I'm thankful for the help and opportunity to work with your company.
Reviewed Aug. 14, 2017
Thank you for providing such an engaged, intelligent, patient and kind person to talk with! I guess everyone is, to some degree, ashamed to find themselves in hopeless debt. I certainly am. Richard was the person I needed to get me positioned, with resolve and optimism, on the "Starting Line". Thank you!
Reviewed Aug. 14, 2017
I am just beginning this journey and so far I have dealt with customer service, two different people, and they have been very helpful and friendly. I am anxious to get this debt behind me and learn how to live without using/abusing credit.
Reviewed Aug. 14, 2017
It was hard for me to take the first step, I relied on my credit cards at times cash wasn't always available! Overall my experience has been great, I feel like everyone has my best interest at heart, very informative and pleasant to deal with!
Reviewed Aug. 14, 2017
I am just beginning this experience towards regaining financial control... but the NDR Team (Lonnie, Felicia) have been great advisors and were able to answer all of my questions. They helped guide me through the very detailed processes and helped to instill confidence during this emotional time. I was previously pursuing bankruptcy proceedings with an attorney but had heard about NDR via Satellite Radio (CH. 131) simultaneously -- so I decided to pursue NDR instead -- which I believe is a better option for me and one that I can better live with morally speaking.
Reviewed Aug. 14, 2017
Very thorough process. I feel positive this program will work for me. Questions were answered quickly and accurately. Guidelines were easily accessible. My calls were answered right away and I was able to complete forms with little problems. Debt Relief was able to clarify and calculation problems I asked.
Reviewed Aug. 14, 2017
Micheal was great informing us on all our options and very helpful with our questions. Looking forward to working with you for the next four years. I have already recommended you to a friend who will be calling you this week. Thanks again for all your help.
Reviewed Aug. 14, 2017
I am new to the program but so far Theresa and the gentleman I spoke to about an hour ago in my welcome call have been very helpful and thorough with my case. I really appreciate it. I’m looking forward to relieving this debt that I have and being able to go on with my life.
Reviewed Aug. 14, 2017
National Debt Relief is a great program! I would highly recommend this program to someone struggling with debt! National Debt negotiate with creditors to help you become debt free quickly. I've been working with them since earlier this year and they've already helped me pay off my debt.
Reviewed Aug. 14, 2017
I was not happy for awhile, but speaking to someone there on 8/11 changed my opinion. Did not get the guy's name, but he was helpful and made me feel more at ease. I really want to get out of debt and hopefully be able to retire in the next 3 to 5 years.
Reviewed Aug. 14, 2017
It has been three years now and I have nothing to complain about. I only get contacted if there are news or changes and the contact is very discrete. Everybody I talked to is very friendly and knowledgeable. Every question was always answered quickly and in a "language" I could understand.
Reviewed Aug. 14, 2017
Enrollment was smooth and associates were helpful. As a new customer, we will see how the program progresses. They have online dashboard that helps with transparency of where we are on outstanding debt. You enter their number, so as to reduce the number of collection calls.
Reviewed Aug. 14, 2017
Very helpful, understanding, knew how to help and to make me feel like it could help my situation. Made me feel hopeful for the future and getting my credit back on track. Now maybe I can go to work and feel as if I am making a difference instead of just surviving week to week...
Reviewed Aug. 14, 2017
Very professional service. Everything was explained and detailed. I felt that I was in good hands and have a sense of relief that I haven't had in years. There is a sense of secure knowledge in knowing that my life feels in control again. Thank you for guiding me through the process!
Reviewed Aug. 14, 2017
I was well pleased with National Debt Relief. They were able to settle several accounts for me. By settling these accounts I have put myself in a much better position financially. I would not have been able to pay those debts off in my lifetime. I am happier now that I don't have that stress. They kept in constant contact with me and I was well informed of everything that was being settled as I had to give my approval. I would highly recommend National Debt Relief to others.
Reviewed Aug. 14, 2017
Although the process takes time I am very pleased with my experience with National Debt Relief. The debts that have been resolved so far were settled for half the amount I owe and I am grateful for this opportunity to deal responsibly with what was an overwhelming debt burden...
Reviewed Aug. 14, 2017
I'm so grateful to NDR for tirelessly working on settlements. They have recently settled a legal account and I'm very pleased to have this burden lifted off my shoulders. Half way there to being completely debt free. Thank you so much, you're a true blessing.
Reviewed Aug. 14, 2017
Each person I dealt with was patient and professional. I felt comfortable asking questions and was satisfied that the goal was to help improve the quality of my life and pay off my debts. I have suggested to two friends that they call.
Reviewed Aug. 14, 2017
Now I can sleep well at night knowing that my team mates are working day in and day out with creditors. Since you came to my aid, I am free. You are the best. I will indeed recommend National Debt Relief to my friends and family members in the same situation I have found myself. What a relief! Thank you for picking up my case.
Reviewed Aug. 14, 2017
I really appreciate the service NDR is providing for me, but I felt I was misled when entering the program as I was not fully prepped for how much damage would be done to by credit score as a result of participating in the program.
Reviewed Aug. 14, 2017
Your team is outstanding. All companies need to copy your customer service model. I have never felt with another company that will effectively and quickly take care of business with 100% positive customer service staff. I am confident that in a small amount of time I will be debt free due to my choice to use this company.
Reviewed Aug. 14, 2017
Send money every month, but never get updates. Signed up in April of 2017, make my monthly payments, but worry how this is working. I did find out that all the high ratings on here were done before any debts were settled, because most the emails are to survey you based on signing up experience and it continues. It is now August and I have not heard from NDR since I signed up and began payments. Still hoping for good results but an update would be nice at least once a month. I should not have to call them!!???
Reviewed Aug. 13, 2017
We searched online and that’s how we came across National Debt Relief. We were sitting down one day and paying our bills when we figured out how much credit card debt we had and how much was going out each month for the credit card. We couldn’t do it anymore, so that was the deciding factor for us to get National Debt Relief. Their team was very easy to get a hold of. The guy who we talked to explained everything to us in depth. He wasn’t pushy at all like most people are and gave us time to think about it. If we have any questions, we can always call him. Working with National Debt Relief has affected our lives in a good way since they’ve made deals on four of the credit cards, so far. It’s been great.
Reviewed Aug. 13, 2017
They are doing great helping me get my bills paid and I feel the stress level dropping slowly as each debt gets settled and paid off. People need to let you all help them. I recommend it total. You all are awesome.
Reviewed Aug. 13, 2017
National Debt Relief has been wonderful to work with. We have been part of the program for several years and have had difficulties. Every time they have worked with us to find solutions that fit our budget. Thank you National Debt Relief.
Reviewed Aug. 13, 2017
Andrew ** was an amazing representative for National Debt Relief! I couldn't have asked for anyone more kind, caring and patient with my brother and I! He was on top of everything responded to e-mails and calls right away! He has made James and I feel a huge relief. We are very thankful. Thank you so much for all your help!
Reviewed Aug. 13, 2017
My experience with NDR has been great. Everyone I have spoken with has been very reassuring and helpful. They are very easy to work with and keep you up to date on their progress at all times. Definitely a positive experience! Made a tough spot in my life a little easier to deal with. Thank you NDR!
Reviewed Aug. 13, 2017
I recently got in a bind and these guys are helping me out with my accounts. They made the process very easy to understand and are doing everything they told me they would do when I first contacted them. I just had my first account resolved with them and I'm very happy with the results.
Reviewed Aug. 13, 2017
Really good team. I'm very happy. The only thing is need keep inform about the progress at least twice a month. Other on that I'm very happy. I have 2 of my 4 debts resolve, I'm still waiting for my other two. I don't know how is the progress. Please keep me on the loop. Thank you guys.
Reviewed Aug. 13, 2017
The team is very helpful and so nice. They made the process of getting enrolled very easy. Everything that they told us happened as they had described. There were no surprises or hidden agendas. They really want to help people and provide the resources to help. Great company. I have already recommended them to a friend.
Reviewed Aug. 13, 2017
Everybody at National Debt Relief has always been really nice and helpful. I thought I would have to declare bankruptcy but they really helped me through that. It was really scary at first ‘cause I never paid my bills on time. When I started, I was drowning, but I was making the minimum requirements. That part was really scary ‘cause I just stopped paying on them. But I’ve gotten really paid off all debts in the end so it's worth it. There’s light at the end of the tunnel and so I’m happy with it. A positive experience overall.
Reviewed Aug. 12, 2017
I am very disappointed in the process of negotiations with creditors and funds being pulled from my bank account too early causing overdraft fees. I haven't had any follow up calls on my status and causing more stress with my situation. I could have been doing more by talking to my creditors and doing the work myself!
Reviewed Aug. 12, 2017
My experience with National Debt Relief has been a great one. They were very helpful when I had questions. I always spoke with a real person and if one couldn't help me they transferred me to someone who could. I have referred National Debt Relief to friends and family who need help dealing with financial complications. I'm very happy to say that in less than three years my debt of over $11,000 is gone And I continued to pay to National Debt Relief the same amount I was paying (combined) to three separate debtors for over five years (getting nowhere).
Reviewed Aug. 12, 2017
The only thing that I don't like Is the time it takes to start negotiations with your creditors that during that time your credit is going bad. That 6 months is so important, that I wish they could start negotiating something with your first payment you make to your creditors. Other than that I have been very pleased and service is top notch with very nice customer service.
Reviewed Aug. 12, 2017
The lady that I had spoken to she had given me all the information that I needed and I really appreciate that and on top of that she had solved my problem all within 5 minutes. She was nice and kind and very respectful. Thank you National Debt Relief!
Reviewed Aug. 12, 2017
I am extremely pleased with the quick results I have received since starting this process. After only 2 payments that I sent in, I had my first creditor negotiation. I sent in one more payment and received 2 more creditor negotiations to review. Prior to signing on the National Debt Relief, I had signed up with a different company who charged me a lot of money, just for administrative costs. After 3 payments to them, I still hadn't received 1 negotiation offer, I cancelled and I am SO happy I did!
Reviewed Aug. 12, 2017
I had an ex-girlfriend years ago whose mother was always pushing us to always check with websites first before we made any move on anything in life and I took some of her advice. I needed help consolidating my debts into one payment and found National Debt Relief online. The first lady I spoke to that set everything up was very nice, patient and allowed me to give all my information to her.
All of my interactions with NDR's reps have been positive. They’re really good about calling back and updating me on my account status. I’m always too lazy to go online to check my stuff, and I usually talk to them over the phone and they’ve been good about answering all my questions. I’ve been in the program since March and it’s nice to have somebody hold my hand a little bit and help take care of all these debts. I’ve already paid off two of my debts and I got another one that’s about to be paid off soon. So far, we’re moving in the right direction and I’m happy with their services overall. They’ve been great and I am relieved.
Reviewed Aug. 12, 2017
I've been doing business with National Debt Relief for almost a year. AWESOME customer service!!! They are very attentive, and take care of anything very quickly. They have solved my credit issues in a timely manner. I would do business with them again anytime!!
Reviewed Aug. 12, 2017
Was sinking in debt and needed help to get us above water! National Debt Relief found a way to help us out of our predicament. So grateful to them for the help. The payments are reasonable and with our other bills we will have money left to eat with and get our prescriptions.
Reviewed Aug. 12, 2017
This has been an absolute blessing. The savings on this program are going to be quite substantial. My agent, Andrew **, did an outstanding job in making sure that I was eligible for the program and knew all the ins and outs of the program. I wish I had known about this program last time I filed for bankruptcy, because with this program I could have avoided a lot of heartache.
Totally professional and extremely patience, since I have a difficult condition that nobody really understands. Andrew, I want to personally thank you for what you have done and will do during this debt free program in just 2 years, but I plan on paying it off earlier, since the payments are really reasonable. Whomever I have talked to whether it was the Welcome Call or otherwise, were all totally professional and very knowledgeable of this program. Again, thanks for taking this off my shoulders and making my life easier to live with. Just can't thank y'all enough for all you've done. I have already relayed you to an individual I work with and told him before you even think of bankruptcy, call the National Debt Relief and talk with Andrew **. Enough said!
Reviewed Aug. 12, 2017
In having further financial difficulties, I had to stop a monthly deposit. The agent I spoke with was super kind and processed me through very quickly. There was no judgment at all and I felt taken care of. I have already recommended NDR to other people as a wonderful service.
Reviewed Aug. 12, 2017
I am very pleased with National Debt Relief. I feel less stressed and I'm excited to be on the right path to financial relief! I'm able to sleep at night now knowing I'm at peace with my financials. Thank you National Debt Relief! I would recommend you guys to anyone who is having financial problems.
Reviewed Aug. 12, 2017
My experience today was great. The woman that worked with me... I think her name is Danielle... was wonderful. She listened to me and made sure she understood my situation. She fixed my draft schedule, ensuring that I am able to be more successful. She was super nice and empathetic and she made me feel much more positive about my situation.
Reviewed Aug. 12, 2017
Customer service was great in assisting me with my debt settlement from a credit card company. They called me and left a message when I had the offer and they were very helpful on the phone. Always very helpful over the phone when I've had any questions too.
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