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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 351 Reviews 52275 - 52425
    Verified purchase
    Staff

    Reviewed Aug. 7, 2017

    I am satisfied with my service. When I had a problem with my payments the lady I spoke to was very helpful. My total experience has been very good and I am glad to be able to pay off some of these bills. I would highly recommend this service to anyone who has debt problems.

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    Reviewed Aug. 7, 2017

    It has been a pleasant experience for me. National Debt Relief has done exactly what they said they would do. I feel like it won't be long now when my debt will be gone and I'll be in control of my financial future. It feels good to be paying my debt.

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    Staff

    Reviewed Aug. 7, 2017

    The individuals that I talked with were very professional! They went over everything in detail and paused at moments to make sure I understood! I would highly recommend this service who is experiencing financial problems! I'm very happy with their service as well as the follow up!

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    Verified purchase

    Reviewed Aug. 7, 2017

    My biggest wish is to get out of debt, and National Debt Relief is giving me results In paying off my credit card debt. After 8 months 2 of my creditors have made arrangements with them to help me. Finally I see a light out of the tunnel. Soon I will be debt free and ready to retire!

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    Customer Service

    Reviewed Aug. 7, 2017

    Great customer service. They're always prompt in updating me on any resolutions, and they're very accurate and thorough and I appreciate that they handle all aspects on my behalf. This provides confidence that they care about my account! I highly recommend this company!

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    Customer ServiceTransparency

    Reviewed Aug. 7, 2017

    I started the program back in April and have paid every other week as planned. I have heard nothing on the status in my debt reconciliation. I am disappointed that I've had no communication. I've called once to see if I could change my plan and they denied me. I still have heard nothing about the status of my debt. It would be nice to hear monthly how far they have come with my situation.

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    Reviewed Aug. 7, 2017

    We contacted NDR to assist us in consolidating our debt into one payment. In turn, they are to contact all creditors and work out payment arrangements. It has been several months that we have been making payment, but to date no contact has been made to our creditors.

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    Staff

    Reviewed Aug. 7, 2017

    I recently contacted your customer service to have one of my payments reschedule. The customer representative was pleasant and patient while addressing my concerns. The representative successfully resolve my issue and took it upon herself to send me a list of all future payments.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2017

    I got help from National Debt Relief two years ago and it is still in progress. They were courteous and able to answer my questions and I can’t wait to be done so I could free up my money.

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    Price

    Reviewed Aug. 7, 2017

    I needed help and National Debt Relief is accomplishing what they said they would. However, I’m kind of disappointed that I was offered a loan from Liberty and I'm not happy with the 23% interest. But other than that, I only have one more creditor to negotiate with and they should have that done in the next week or two. I had nine altogether and NDR got eight of them so far.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2017

    We were much in debt and we didn't see a way to get out of it any easier and faster so we needed to try National Debt Relief. I call their team when I have questions and they respond and give me a satisfactory answer. National Debt Relief made my life easier and I haven't been getting a lot of calls regarding debts. We've also been able to catch up on a few things and I wish I could put more money into our debts so it could move faster. National Debt Relief has been good and I would recommend them. It would be a wise decision for anybody in a financial difficulty to look into debt relief because it has relieved a lot of the stress in my life and my husband’s.

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    Customer Service

    Reviewed Aug. 6, 2017

    Danny took great care of me on signing me up. I am patiently awaiting some results now. Just lots and lots of creditors calling and my credit score tanking (he said that would happen at first). I just ignore the calls and pray this works.

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    Staff

    Reviewed Aug. 6, 2017

    I have only been a member for a few months but I am satisfied thus far. I see no reason that their performance will not continue satisfactorily in the future. They appear to be very concerned with the customer and they keep the customer well informed.

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    StaffProcess

    Reviewed Aug. 6, 2017

    Very professional - Valentine was friendly, professional, and fully knowledgeable of the process. Harry did a great follow up. What a sense of relief when the process was done - which was absolutely painless. The fully electronic process made it so easy - no big stack of forms to fill out - no lists - simple. We can see why the Better Business Bureau ranks you #1.

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    Kimberlee increased rating by 1 star.
    Customer ServicePriceTransparency
    After a positive interaction with National Debt Relief, Kimberlee increased their star rating.

    Reviewed Aug. 6, 2017

    I was at a point where I didn't know what to do and so I did some research and found that NDR was the best choice in the Nation (so says the internet!). So I thought I would contact them although everyone had told me not to go this route. Once I called and found out how it worked I made the move and I was signed up and ready to begin in 2 days. Today I just had a chance to begin putting the process in motion and it is bittersweet because I look at the creditors who were there when I first began getting my credit together, I have always prided myself on paying my bills on time but there was also the sweet part of beginning negotiations on the VERY HIGH interest fees I was paying. I had credit cards I had not used in over a year and the interest fees were pushing my card over the limit, doubling the monthly payments and I had nowhere to turn. So far, NDR, has made a clear vision for myself.

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    Process

    Reviewed Aug. 6, 2017

    I really appreciate this program to help me improve my credit, by paying my creditors and giving me the financial freedom! I love the option of adding new accounts, or having the accounts deleted, due to the payment plan by National Debt Relief program.

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    Customer ServiceStaffProcess

    Reviewed Aug. 6, 2017

    Everyone I spoke to was very helpful and professional. I felt a "sigh of relief" as soon as I got off phone with them. I didn't know how they worked until talking with them and am pleased at this point. I have illness in my family and am excited to start this program.

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    StaffTransparency

    Reviewed Aug. 6, 2017

    I needed help with my credit cards so I reached out to National Debt Relief. Their team has been very pleasant, courteous and concerned with my debt situation. They told me that my credit rating would go down for at least six months plus and they will do the best in evaluating my credit card and see how it can be paid off. So far, one of my cards has been paid off last March. I still have one to go and they said it will be paid in full in 2019. I sent them an extra $4000 and another $4648 and I got a gift in return. I don't know where my extra payment puts me since my monthly payment is $648. I would have to contact them and see where I am at this point.

    Updated on 8/24/2017: Spoke with team member Vangelina and Chris. The team members were awesome. I requested a guideline to add extra payment to my account starting in August 2018. An explanation was explained with their patience, concerns and knowledge put me at ease. Thank You! Have a great day!!!

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    Customer ServiceStaff

    Reviewed Aug. 6, 2017

    Getting lots of emails from the credit card companies so it's a little unnerving. We settled on one card so far! Best thing we could've done was to let you help us get out of credit card debt. Your customer service is very friendly and helpful. Thanks.

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    Reviewed Aug. 6, 2017

    I retired in November 2016. The Office of Personnel Management held my annuity for 6 months. I received a partial payment, but it wasn't enough to pay my bills. By the time I received my full annuity, I was behind. National Debt Relief is negotiating with my creditors and helping me to become debt free. I am grateful to God for this organization!

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    StaffProcess

    Reviewed Aug. 6, 2017

    So far so good. Every time I've spoken to a representative they have been extremely and helpful. I still have a way to go before the process is complete. I appreciate that I am kept up on the status of the progression to completion. If I were to find out that any of my friends of colleges were in need of this type of help with their credit I would certainly recommend National Debt Relief.

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    Customer ServiceStaff

    Reviewed Aug. 6, 2017

    This business is great in answering questions and customer service great. Would recommend this business to others. It takes a while to build in escrow but the final outcome will be good. The staff are easy to work with and very knowledgeable.

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    Customer ServiceStaff

    Reviewed Aug. 6, 2017

    Rude and insensitive customer service. Felt like she was trying get a commission off me. Not the way you want to feel when dealing with a sensitive matter. I HATED the way I was spoken to. It’s a reputable company, which is why I’m hesitant to cancel but I’m pretty sure that's what will happen.

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    Verified purchase

    Reviewed Aug. 6, 2017

    I am so thankful for this service. When my husband could not find steady employment after a family relocation, our debt became overwhelming. You all helped to save us 1000's of dollars by negotiating with creditors on our behalf! Thank you!

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    Process

    Reviewed Aug. 6, 2017

    I've only been in the program for a few months but National Debt Relief saved me from the rising prices of everyday living. I'm on social security disability, bad credit and needed some help reorganizing, not just my credit cards but all my debts. They are very thorough explaining how the program works and even have an attorney to assist you with any legal problems with creditors. I think it's the next best thing to not only settle with your creditors but also, avoid filing for bankruptcy. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 6, 2017

    I have been in the program for almost three years now and I can finally see the light at the end of the tunnel. If I hadn't went through National Debt Relief I feel I would still be at the beginning. Debt to me is more stressful than any other thing on this earth and National Debt Relief has helped to take all that stress off of me. One monthly payment and not having to deal with the creditors has been exactly what the program is called a RELIEF!!! I couldn't be more thankful of anything and will recommend National Debt Relief to anyone I come across who has a debt problem and also I have not talked to one person who hasn't went extremely out of their way to be so nice and helpful and you don't get that over the phone all the time. I have never dreaded receiving or making a call to National Debt Relief. If I had a question I always get an answer and a very friendly one at that!!

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    Customer Service

    Reviewed Aug. 6, 2017

    Am happy with my experience with National Debt Relief. Mainly because I don't have to deal with the debt collectors and if I have any questions they have very knowledgeable response and very quick results. In less than a year they have helped me settle half of my debt.

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    Price

    Reviewed Aug. 6, 2017

    I am so pleased with my experiences with National Debt Relief. They truly seem to have my best interest at heart. They even understood when I dropped out of their set up program and reopened it for me when my plan to go with a local bank to refinance my credit cards fell through because of a credit rejection from the underwriters. Now I feel I am on my way to a good credit score again. I could have claimed bankruptcy but this is a much better way on your credit to show responsibility to your creditors and does not take 10yrs to fall off your credit report. Thank you National Debt Relief.

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    Reviewed Aug. 6, 2017

    My experience with National Debt Relief is still in its infant state. Their A+rating with the BBB assures me that I've done the right thing. I expect my 5 star experience to continue until the end. NDR has given me fresh Hope for my financial future. I believe I'm in GOOD hands!

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    Reviewed Aug. 6, 2017

    Overall, I think the experience is a satisfactory one in that I had three cards to pay off, and you have already succeeded in paying off one of them. I hope that the other two go just as well. I like how you keep in touch with me, and don't let me wallowing in the dark.

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    Reviewed Aug. 6, 2017

    I am happy so far, I have a year to go then will be debt free. I do wish that they would contact me more often to let me know how things are going with my last credit card company. One thing no one told me was that at some point I would have to come up with lump sums of money in addition to the monthly payment they take out of my checking account.

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    Staff

    Reviewed Aug. 6, 2017

    Makes me feel way better. Now I know I could pay off my debts. The personnel are great people. They understand your problems. I'm so happy I was able to work with a company like this one. I'm sure everyone else that has had this company ended with a big smile.

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    Verified purchase

    Reviewed Aug. 6, 2017

    I have been with NDR over 2 years. Had a lot of credit card debt, had encountered some health issues and had been out of work with hospital bills adding up and had difficulty paying bills. Found NDR on online search. Did some research and worked with them on a plan to pay off debt. Been a long road but almost there. I would recommend.

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    Customer Service

    Reviewed Aug. 6, 2017

    Thanks so much for doing what you do... to help me become debt free. It was hard to keep up with the increasing late fees... and just became overwhelming to say the least and all the calls from the debt collectors. So once again thank you.

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    Customer ServiceStaff

    Reviewed Aug. 6, 2017

    I am very impressed with National Debt Relief! You guys are awesome! I am very impressed with everyone that I have spoken to! Your customer service is prompt and responsive! Working with you I am very pleased to know I will get out of debt way before I was going to on my own! Thank you!

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    Customer Service

    Reviewed Aug. 6, 2017

    I don't understand why your company doesn't immediately contact all my debtors to let them know that you are handling the repayment of my debt so that I don't keep getting mail correspondence and phone calls which is very upsetting.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 6, 2017

    Very little explanation, sure helps with some of the calls. Two things annoyed me, minor in my case but important to me. One: First call and got not so much laugh at but got laughed at for before starting service for asking questions "like is this a scam?" and more critical my question on "how does this work, how do you get your money, cause you're not doing it for free."

    Two: Getting in the last of the payments and was made very unclear and so had to call and ask making sure the plan was over; as I paid off the debt more quickly than the plan. Was told I was done but the lawyer and one of the accounts clearly not settled yet but to them it was done, would have been much better if lawyer just worked for them, as they referred the case which was ok but that transition wasn't as painless, It left me clueless, not understanding paid not paid. Me with a summons and to go to court not go to court, IDK. (Thought I had paid, they said I did, but had to talk to lawyer. Seems layers get all the winnings from court.) Otherwise flawless service on NDR's part whatever that may be, and greatly appreciated the always knowledgeable about something when you call.

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    Reviewed Aug. 6, 2017

    National Debt Relief has been a blessing even though I'm still working on getting all the debts paid. Fortunately, no one has taken me to court and that I appreciate. Yes, I have collections on my credit report; however, the good side to that is the collections will disappear once I have the creditor paid-in-full. I still have a couple of years with National and hope to be able to contribute more monies than I currently am; however, I have no complaints regarding National's help. I would definitely recommend National to a friend ~ it has kept me from having to file Bankruptcy that would have been caused by a family emergency that was not in my control. I thank you, National Debt Relief. :o)

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    Customer ServiceProcess

    Reviewed Aug. 6, 2017

    The support I have received is outstanding. The counselor go over the info so I can understand it. They answer my question. Love the support and would recommend to my friends from the beginning. I knew this program would work for me.

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    Customer Service

    Reviewed Aug. 6, 2017

    So far my experience is ok. I just started in February and out of the 7 accounts enrolled, I only have that is 1 that is resolved. I was hoping for a little more confirmation that all accounts were at least contacted and the negotiations are or did take place. I still have creditors calling so I assume not all were contacted yet. I really like the fact that everything is online and you can check progress anytime. They also call to let you know that a negotiation happened so you are always in the loop. Mahalo!

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    Customer ServiceStaff

    Reviewed Aug. 6, 2017

    We have a lot of debt and weren't getting anywhere with it, so we went with NDR. Every interaction I've ever had with them was always a positive one. They're courteous and able to answer any questions I had. Also, the calls stopped and that was a good thing.

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    Customer Service

    Reviewed Aug. 5, 2017

    I am receiving a lot of phone and text. I am two months away from, start paying debtors. I am able to manage my finances better. I am confident, that I be able to pay my debts. I am glad I reach out for help and assistance.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 5, 2017

    My experience so far has been a very good one. They made me feel at ease from the start. Explained everything in detail, and answers all my question. Walked me through all the forms and answered all questions. Best part if I have a question I can email and know I will get a response quick.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2017

    Got me a 39% settlement. Awesome! Super excited to keep up the work. Thank you. Call takers are always very nice. I like that they treat me like a PERSON. When you are in debt people tend to treat you badly because they can. I appreciate them and their work.

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    Customer ServicePrice

    Reviewed Aug. 5, 2017

    A great Company to do business with. It takes 6 months, but three of my debts have been settled. Highly recommend National Debt Relief to anyone who is suffering month to month paying high interest on your credit cards and never seeing any relief. Give them a call.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2017

    I was amazed when I received the call about the first resolution. Not only was it sooner than I expected, but the amount forgiven was incredible. NDR worked with me to take advantage of the opportunity and I was so grateful for help. NDR is responsive to questions and concerns. It's more than a place to save toward payment. They are the experts helping to navigate a stressful and intimidating situation.

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    Staff

    Reviewed Aug. 5, 2017

    Superb, the team makes you feel like family. Their untiring efforts to make you feel at ease, settled me down. I felt more comfortable with my situation, and they did exactly what they said they would. Great slogan to adopt for your company. "Leave the worrying to us."

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    Staff

    Reviewed Aug. 5, 2017

    I have no regrets in contacting NDR. They have been taking care of everything for me. They are really professional and outstanding. My credit cards have been paid and debt is reducing. They contact me and notify me of what the vendor has agreed to and to ask if I am pleased with the decision.

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    Price

    Reviewed Aug. 5, 2017

    Great experience. They are getting me out Debt faster than I would paying it myself. It would have taken me over 15 years to pay off all that debt. I would recommend this service to anyone in order to avoid bankruptcy because in the end bankruptcy cost more.

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    StaffTransparency

    Reviewed Aug. 5, 2017

    My credit score was so bad that I needed some help. I Googled and National Debt Relief was the first one that popped up. The first person I spoke to was cool and very informative. He let me know exactly what was going on. He explained everything in very good detail. I have one account for $9,000 and National Debt Relief got it down to $4,000. I haven't seen credit score changes but I know that takes a while. I just got a loan offer from Liberty Lending because of National Debt Relief so I guess I'm on my way. I'm excited to be debt-free and I've already recommended National Debt Relief to three of my friends.

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    Staff

    Reviewed Aug. 5, 2017

    I truly appreciate the help I'm getting. I get all my questions answered and get updated when I need to be updated. Thank you so much for helping me out. I would honestly recommend National Debt Relief to my family and my friends. They do their job.

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    StaffProcess

    Reviewed Aug. 5, 2017

    Two months into the program and I am starting to relax for the first time in a long time. This has been life changing for me and the staff has been wonderful. Professional yet personable. The resources have been helpful as well. Thank you!

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    Reviewed Aug. 5, 2017

    I was nervous when I decided to consolidate my debt, I didn't know what company to pick until I started to take a look at customer reviews and complaints. By doing my research is how I came across NDR, and I am glad I did. They settled my first debt three months after I enrolled and now, I'm a month away from being debt free. I signed up for a three year term and all of my debt was settled in 2 years. Yes your credit will be impacted but hopefully after settling your debt you will be able to save money to hire credit experts to fix it, at least that is what I am doing.

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    Staff

    Reviewed Aug. 5, 2017

    It was a pretty fluid process, with my agent doing all the leg work and me just plugging in digits. Everyone was nice, welcoming and understanding. I was approved quickly, and to know that there would be lawyers on my side to help when companies get pushy is a great value!

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    Staff

    Reviewed Aug. 5, 2017

    They did a great job of getting my life back on track and everyone is very accommodating and helpful. Bills are paid in a timely fashion and I feel confident I will be debt free in 3 1/2 years. I will continue to recommend National Debt Relief to anyone struggling with debt.

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    Reviewed Aug. 5, 2017

    We have been in the program for a couple of years now. It has truly helped us manage our finances and get back on track. Natl Debt Relief has given us hope and shown us that someone cares. We would recommend it to anyone who is struggling with credit card debt.

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    Customer ServiceStaffProcess

    Reviewed Aug. 5, 2017

    Very good customer service, professional, caring, helpful. This program works. They are on top of my creditors and getting the best settlements for me. I feel lucky about contacting National Debt Relief in the first place, I feel that I am almost done with it and I feel a sense of relief. Thank you.

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    Donna increased rating by 2 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Donna increased their star rating on July 26, 2018.

    Updated review: July 26, 2018

    When facing crisis due to overwhelming bills, credit cards, hospital and medical bills, National Debt Relief was there for me. Reassuring me that all would be taken care in a matter of 4 years. Giving me hope and making sure that I was comfortable with my decision to call them. Their expertise and years of experience was comforting. They are always there for you if any questions.

    Original Review: Aug. 5, 2017

    I opened an account with National Debt Relief on May 27, 2017 and have had a large sum of money removed twice monthly since then. Apparently none of my creditors have had any negotiation with the company and I am receiving a multitude of threatening calls and mail from them requesting payment of accounts. I checked my accounts with Global and they have paid themselves for services rendered but nothing to the creditors.

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    Reviewed Aug. 5, 2017

    I had lost my job and I didn't know what to do. My bills was getting higher, my unemployment had expired. So I saw this advertisement on television, and I decided to call them. What a relief this was. I got another job, but I was only getting paid once a month, and my bills were getting later and later paid. Late payments are no joke. You make a payment and it wasn't touching your balance. This company is a life saver. They took over my bills, I paid them one monthly payments, they contacted all of my accounts, made a settlement offer and praise God, my accounts are all paid off. Thank you for making my life easier.

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    Staff

    Reviewed Aug. 5, 2017

    Everyone has been so great to accommodate me and help get my credit back in order. I am in hopes I can add the bills below. My experience here has been nothing but God sent. I recommend this company to all my family and friends.

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    Staff

    Reviewed Aug. 5, 2017

    Thanks to the National Debt Relief team, my large debt is almost history. The only drawback that I did not lack was that they don't keep in touch often enough for reassurance that everything is progressing as planned. Thanks again for a job well done.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2017

    I can't say anything bad about National Debt Relief, they have been there with me side by side from the beginning. I have never had to wait for more than few minutes before a representative to be on the phone answering any questions. They have always been polite, helpful, and ready to assist me with my concerns. Great job, National Debt Relief.

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    Staff

    Reviewed Aug. 5, 2017

    From start to now near finish they have been extremely helpful. We knew we could do it and just needed a little helping hand and that is what they are. Not pushy but helpful, available to assist when needed. I would recommend them to anyone.

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    Staff

    Reviewed Aug. 5, 2017

    It's been a pleasure and great experience to work with you guys, it seems my financial life is on the right path to be solved. I look forward to the day I'm out of debt. I will definitely recommend you guys to anyone who is willing to get out of debt. Thanks again!

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    Reviewed Aug. 5, 2017

    I bought a house that needed a lot of renovation. I bought the house because I was tired of paying rent and watching my money go down the drain. I got in trouble with credit cards trying to fix up my house so I asked National Debt Relief to help me thinking it would clear up some money to spend on renovation. I pay Debt Relief $391 a month. I find it is really putting a strain on my budget to pay that much as I am living on a fixed income! Plus I have lost my good credit rating.

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    StaffProcess

    Reviewed Aug. 5, 2017

    Getting started with National Debt Relief was very fast, easy, professional and so well organized providing lots of valuable information from getting started in the process to conclusion. Everyone I have spoken with at NDR has answered all of my questions very well and always with great compassion about my situation. I would highly recommend them to anyone trying to improve their quality of life by becoming debt free.

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    Customer Service

    Reviewed Aug. 5, 2017

    My credit score has already gone up. I get calls to see if I have questions and to tell me another bill has been paid off. I would definitely refer family and friends to you. When I started I called my creditors to let them know what I was doing. That helped with unwanted calls. Can't thank you enough.

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    Reviewed Aug. 5, 2017

    I have been very happy with my experience with National Debt Relief. I feel they handled things with accuracy and confidence. It has been a big relief for me to have my finances under control. Thank you for your assistance. If I was to say one thing I feel the monthly statement is difficult to understand and does not give me an accurate view of where my debt is at the present time.

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    Staff

    Reviewed Aug. 5, 2017

    The representative was extremely helpful! She had a sense of humor and knows how to speak to customers. She gave me some wonderful advice that I will definitely implement in my teaching strategies. She went beyond the call of duty and deserves a raise!

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    Staff

    Reviewed Aug. 5, 2017

    Overall it is a stress relief and they are always helpful when I am concerned about a creditor. Very informative so I am not unsure of what is going on. The staff is always patient and helpful. The sites are easy to navigate. As well. They are judge free they do not make you feel like a loser for taking this route to become debt free.

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    Customer ServiceTransparency

    Reviewed Aug. 5, 2017

    They work very quickly! They inform and explain everything and every step that they do! If you have any questions they make sure that they answer your question and that you understand the answer. They don't take any deals unless you're okay with it! My best friend recommended this company to me and I would recommend this company to anybody who needed help getting out of debt!

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    Staff

    Reviewed Aug. 5, 2017

    I needed to change my withdrawal date & it was done smoothly & with no issues. I was able to split it into 2 payments, the representative was courteous & helpful. It got changed which helped me out. Easy to do business with.

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    StaffProcess

    Reviewed Aug. 5, 2017

    Always helpful. Very friendly. Great to work with! Highly recommend! Love being debt free! I have finished the program and couldn't be happier with the service provided. They take all the hassle and worrying off your shoulders. Thank you National Debt Relief!

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    StaffProcess

    Reviewed Aug. 5, 2017

    So far I have been reasonably impressed with National Debt Relief and their staff. Any concerns with creditors have been addressed professionally and significant progress has been made resolving my financial situation. I anticipate that National Debt Relief will complete the process in a timely and effective manner.

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    Reviewed Aug. 5, 2017

    I'm still in the beginning phase of my program, just a few months in. I appreciate the fact that I wasn't made to feel bad about my situation. Love the payment plan created for me and absolutely love the fact that I was notified when something popped up on my credit report.

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    Staff

    Reviewed Aug. 5, 2017

    Outstanding work on handling my debt. It has been rewarding to receive the help and to look forward to monitor the progress. I hope in the foreseeable future to be debt free earlier than later. I congratulate those who are working to help my family more financially independent.

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    Customer Service

    Reviewed Aug. 5, 2017

    Initial contact was easy and pleasant... Questions and problems (worries) after enrolling were answered with no problems. Have a bit of a problem trying to access

    account online... Never accepts my password. So I just don't bother. Calls answered promptly. Nothing bad to say.

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    Reviewed Aug. 5, 2017

    I have a great experience with National Debt Relief. They take time to let you know what to expect and how things are gonna go. I would definitely recommend them to anyone. They make sure you understand how everything works. Great company and you will have much success.

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    Customer ServiceTransparency

    Reviewed Aug. 5, 2017

    Good communication and has been a good experience so far. I am looking forward to getting back on track financially in my everyday life. I hope that this experience ends on a positive note. So far the communication has been good and everyone has been more than willing to help find solutions.

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    Customer Service

    Reviewed Aug. 5, 2017

    It gives me peace of mind that my old bills are getting settled. It is good to know these matters will be taken care of in a reasonable period of time. Definitely recommended to any trapped under too much credit card debt. Customer service always helpful.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 5, 2017

    The staff has been responsive when I've sent an inquiry and helpful when I've called; always polite. I've been happy with the solutions they have had and with the communication. NDR has lifted a burden off me and supplied the assistance I need.

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    Customer Service

    Reviewed Aug. 5, 2017

    It's been several months since I've been with them and it's really doing what they said. Customer service has been fantastic! Actually everyone has been! I'm no doubt on the road to removing this debt from my worries. Thank you, National Debt Relief. You have eased my mind!

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    Customer ServiceProcess

    Reviewed Aug. 5, 2017

    NDR has done a wonderful job helping me through their program. I wasnt stressed or worrying about anything. They were quick and always had the best customer service when I called for anything. They did a great job at reassuring me that everything was going well and were quick to call me when a settlement was made. I couldn't have found a better company to go to for help. Thank you so much NDR for all you've done.

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    Robert increased rating by 2 stars.
    After a positive interaction with National Debt Relief, Robert increased their star rating on Jan. 23, 2018.

    Updated review: Jan. 23, 2018

    At this point we are very satisfied with the progress with National Debt Relief program, hopefully we can continue working on becoming debt free, and rebuilding our credit rating. We are half way there at 50% paid off, for less than we owed. Their overall service is everything they said, and has been up to what they will do for you. It's been less stressful knowing that they're taking care of the creditors in a timely manner. If we could put more monies into our account, we could make it happen soon.

    Original Review: Aug. 5, 2017

    We have been very satisfied with most of National Debt Relief services. Other than recently having a case slip through, where an account that I had with Fingerhut was taken care of very quickly, but my wife's was left unattended to, where (fingerhut) Jefferson Capital hired an attorney to sue us instead of working with national debt. It's still not done yet, and still costing us money that could be used on other debts.

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    Reviewed Aug. 5, 2017

    Has really helped with a bad financial situation that became a compounding problem all at once and was creating an impossible way out of without claiming the debt as a total loss and filing bankruptcy. NDR made it possible to consolidate debts and have a manageable payment.

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    Staff

    Reviewed Aug. 5, 2017

    Your service has been good. Didn't rate you at 5 because there are always to improve your service. I hated to come to you but at the time we didn't see any other way. You have been a help to us and we thank you for all that you have done for us. Wish it were all done but life does not allow for that. Thanks for your help and guidance along the way.

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    Reviewed Aug. 5, 2017

    I found NDR very easy to work with, answered all my question and satisfied my points of concern. I'm glad they persisted in pursuing me until I gave in and signed with them. I must have been one of their hard sells, but I'm glad they kept at it, for my sake. Thanks NDR. I hope it pays off for both of us.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2017

    So far I'm pleased with the results on dealing with creditors to reduce my debt. Customer service is always been knowledgeable and friendly when I call to ask a question or resolve an issue. Always able to answer all my questions and concerns.

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    Reviewed Aug. 5, 2017

    My experience with National Debt Relief has been an overall positive experience. The only negative is that I allowed myself to get in such a bad financial mess. This experience has help to make a more responsible decision maker. Thank you National Debt Relief!

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    Customer ServiceStaffProcess

    Reviewed Aug. 5, 2017

    The customer service representatives are very professional in guiding clients thru the start to end applications process. Great Professionalism in answering all questions. I was amazed by the prompt response from the representatives that helped me out. Also I was able to complete the process after job hours, which most companies do not offer. Thanks for the quality service.

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    Reviewed Aug. 5, 2017

    Contacting NDR was one of the best decisions I have ever made. They have negotiated on my behalf and settled near all of my debts at far less than I would have paid on my own, some half the amount owed. I highly recommend NDR.

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    Staff

    Reviewed Aug. 5, 2017

    They really try to work with you and resolve problems with collectors. I'm glad they're on my side. I would recommend to anyone in need of financial crises due to overwhelming bills to give them a try. I believe you will be satisfied on the return.

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    StaffTransparency

    Reviewed Aug. 5, 2017

    I'm happy with my experience thus far, I had all questions asked, and everything explained thoroughly. I was contacted and informed of all my options, and each person I spoke with was more than pleasant to me. I definitely felt confident that my concern was taken to heart.

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    Reviewed Aug. 5, 2017

    From the moment I contacted National Debt Relief I have been treated respectfully and courteously. All of my questions were answered and I feel reassured that I made the best decision concerning elimination of my debt. I would recommend this company to family and friends. I look forward to working with National Debt Relief to regain my financial freedom.

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    Reviewed Aug. 5, 2017

    I had received some legal documents from a creditor and I didn't know what to do. I contacted National Debt Relief and they directed me on what to do. The matter with the creditor has since been resolved. I am so glad that I've enrolled with national debt because they have helped me through my most troubling financial time.

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    Process

    Reviewed Aug. 5, 2017

    I'm extremely happy with the services and progress provided by National Debt Relief. Without this program I believe I would have never made this much progress so fast. If anyone needs helps rebuilding their credit be consolidating debts you owe, debt relief is the program for you.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2017

    Excellent customer service. I would highly recommend to another. The rep was very knowledgeable. I am looking for a positive experience. I got this information in the mail and was unsure. After speaking with NDR I was positive this was my answer for assistance with debt relief. I understand this program is not intended to improve my credit score or keep from my taking responsibilities but I was ready to do what's right. I thank you for this opportunity.

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    Staff

    Reviewed Aug. 5, 2017

    Christopher ** was fantastic. He was friendly helpful knowledgeable and accurate. I would recommend National Debt Relief to anyone who's ready to get their credit back on track. Thank you so much for helping me get my life back together.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2017

    When I called the representative was very attentive to my needs and eased my fears. I was embarrassed about needing financial assistance but she assured me that I was in good hands and helped me set up my payments. I am now on track to becoming worry free.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2017

    The National Debt Relief team has been great so far. They’re very courteous and were able to answer all of my questions. They're a very great company and they do help you. Since I’ve started working with them, they’ve settled four of my debts. I have no problems with them.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2017

    I was searching online when I decided to go with National Debt Relief because of their ratings and reviews. Something told me not to mess it up. Customer service reps have been great. So far, we got four debts done. Anything I get that’s in the mail, as far as any of the debts, I just forward it to them and they take care of it. It’s been good so far.

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    Staff

    Reviewed Aug. 4, 2017

    Working with National Debt Relief has been easy and convenient. Everyone I talked to was very professional and to the point. They produced results better than I expected. I highly recommend them for anyone with debt problems. With their help, I am solving my debt problems and I hope for a bright future.

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    Customer Service

    Reviewed Aug. 4, 2017

    Fees are a little high. Overall very satisfied. Great communication. Website was a great addition. I think the website should show future payment schedule. Should also show an end date. Not quite sure when I will be done with the program...

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    Staff

    Reviewed Aug. 4, 2017

    I have to say the company and employees I spoke with were friendly and accommodating. I would tell anyone to use this company. Though my debt is not a pleasant lesson National Debt made it a much more pleasant experience.

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    Customer Service

    Reviewed Aug. 4, 2017

    I tried to resolve my situation using the online customer form but got computer generated replies which didn't help. I then called in and felt I was being treated rudely so I asked for a supervisor and then still felt I did not have respect. So i was transferred to quality control where I was going to cancel all future transactions. As I am still not happy that fees are taken so fast from extra money I made deposits with instead of trying to settle some of my small accounts but Brian was persistent in explaining why this was done. I wish that NDR would spread out the fees along with payments so it was an equal amount and not drain the customer's account by taking all the fees upfront. But Brian made it a better experience and will determine in the next month or so if I stay with the program or choose to settle my accounts on my own. Depends if I get any communication as what is happening with my accounts.

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    Process

    Reviewed Aug. 4, 2017

    I had 12 credit cards. When I started this program 3 are already paid off. Now we are on card # 4. National Debt Relief has live up to their name. Their negotiations skills are on point, I trust them to have me debt free in 3 years. I would recommend National Debt Relief to a friend.

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    Staff

    Reviewed Aug. 4, 2017

    So far I am satisfied with National Debt Relief. Everyone had been kind, informative and helpful. I am trying to work on some type of budget to see if I can upgrade the deposit amount. But I'm OK with you right now and yes I would refer you to a friend for the service.

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    Staff

    Reviewed Aug. 4, 2017

    National Debt Relief was a pleasure to work with. They made the whole experience less stressful. The staff was always courteous and knowledgeable. I would recommend their services to anyone dealing with mounting debt. It's easy, stress free and painless.

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    StaffTransparency

    Reviewed Aug. 4, 2017

    I called to cancel but the agent made so much sense in defining my goals and future debt verses cancelling! Thank goodness he talked me out of cancelling because it could've been a horrible mistake. Thank you for the clarity, understanding and patience.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    Everyone I have spoken to have been super helpful and very friendly. Answered all my questions. Highly recommended!!! Helping me to regain my life back and get out of debt. I just joined recently so I don't have much to say other than the people are really nice.

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    Staff

    Reviewed Aug. 4, 2017

    Everyone is very nice and professional. I'm new to the program and haven't had any agreements yet. Hopefully soon. The creditors are bearing down hard on me, this is very unpleasant. Hopefully soon I will start seeing some closures and start repairing my credit.

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    Staff

    Reviewed Aug. 4, 2017

    I love the fact that my debt is reducing and I am not stressing. National Debt Relief is taking care of everything for me! This company is amazing. Everyone is professional, knowledgeable and friendly. I am once again able to get a good night sleep and not worry about my outstanding debt. National Debt has provided outstanding service and I would recommend this company to anyone that is very stressed over their financial problems.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    I appreciate the great customer service I got today. All my questions was answered. Wasn't put on hold and the person was very nice and very helpful. It makes going thru this a way better experience. I'm not thrilled I messed up this bad. Keep up the good work. I'm so glad I signed up for this.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    This company saved my life! They are wonderful! And so understanding and flexible of situations that arise in life that come up and make paying bills difficult. They are always there to help by phone or online. Thank you from the bottom of my heart!

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    Customer ServiceProcess

    Reviewed Aug. 4, 2017

    It has been a real stress relief working with National Debt Relief. No more calls, letters and emails telling me that I'm late and that I need to make a late payment. It's been a year since I've started the program and they have 4 of my 10 debts. My credit score took a hit but it is slowly recovering, and I'm more than willing to bet it would have been worse if I hadn't gotten help from this company.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    Excellent customer service! Every time you speak with a rep (and when you call you get a different rep) they always know exactly what's going on with your account! They are great with follow ups both calls and emails and break down payments. Also they let you know when and how much you should deposit into your account so you won't have any payments denied! They really work around your budget!

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    Customer Service

    Reviewed Aug. 4, 2017

    Don't know yet. My creditors are calling me, but I have no idea what National Debt Relief has done yet. I wished I would've waited until I was already behind in payments before I called you. I could've saved 3 months of payments.

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    Staff

    Reviewed Aug. 4, 2017

    I have nothing but good to say about National Debt Relief! They always inform when things change, always courteous and respectful and are taking care of us by helping us lower our debt. Thank you National Debt Relief for all the services you provide to all Americans.

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    Customer Service

    Reviewed Aug. 4, 2017

    Since signing up I have not had any communication with NDR. They have not called me or sent any updated information. There has been nothing except for my credit rating going to crap. I believe at least monthly follow up should be mandatory.

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    Reviewed Aug. 4, 2017

    I have been with the program for nearly a year. My smallest debt was resolved a few months ago which I was very happy about, and another one is being worked on currently. I still have a way to go, but it's been a relief to have National Debt Relief working on my behalf, and dealing with any issues or problems that come up.

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    Customer Service

    Reviewed Aug. 4, 2017

    Overall I am very happy. The reason I didn't give 5 stars is they don't listen and take forever to return email or phone calls. They also lose paperwork. My account has been standing still with no progress on the last two accounts. I would recommend to friends.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    So far, so good. Still have no settlements but the phone calls have stopped. Very pleased with Randolph's professionalism but until we move to the settlement phase, I have little to no data to gauge my satisfaction. Up to now my experience is just as Randolph described it would be and that is very encouraging.

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    Customer ServiceProcess

    Reviewed Aug. 4, 2017

    When I signed up for the program in February of 2015 I was told it would take me 33 months to pay off my debt! The harassing and threatening creditor phone calls and mail stopped and National Debt Relief handled everything for me. My last payment was last month and it only took 29 months instead. So glad that I chose to use this program.

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    Customer Service

    Reviewed Aug. 4, 2017

    I went into this agreement expecting for it to take some of the load (Creditors). I feel I was duped into a scam. I have done all that was recommended i.e.: account closure, closed and opened bank account's, mailed changed of addresses, ect... I have not heard from NDR to let me know of any progress they are making. I have been clobbered by my creditors by mail, by phone, and e-mail. At the time I entered into this I was not late or delinquent on any of my accounts.

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    StaffProcess

    Reviewed Aug. 4, 2017

    I had a great experience so far. It was easy to work with my contact Max to confirm that I qualified for the program. He was helpful and the approval was quick. I recommend calling if you are in a financial spot and need help figuring it out.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    They were very helpful and friendly. They know what they're talking about and was always asking if you had questions or didn't understand anything. And they were fast in their response and sending the information out. I just enrolled, hopefully that's a sign of their commitment and service.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    NDR staff are willing to help out in any way and always keep me posted in my account. In the beginning, it was a little confusing due to different payments I was given over the phone, but after - everything was clarified.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 4, 2017

    I received a letter from a creditor that worried me. The first thing I did was call National Debt Relief customer service. The young lady explained everything in detail and put my mind at ease. She was wonderful. Every time I've had to call, the people I speak with are welcoming and helpful.

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    Sharon increased rating by 2 stars.
    After a positive interaction with National Debt Relief, Sharon increased their star rating on Dec. 14, 2017.

    Updated review: Dec. 14, 2017

    I am very pleased with my decision to go with National Debt Relief. Since the very beginning, this company has been nothing but professional. They have great customer service with representatives willing to answer your questions. They have continued to keep me updated on the accounts that are being settled and the ones that are in the process of being settled. I would recommend National Debt Relief to anyone who wants to work with an honest, non-judgemental company that will save you money when paying off your debt.

    Original Review: Aug. 4, 2017

    So far I have had a good experience with this company. They have been good at settling my debt at 1/2 of the amount I owe. For this I am very grateful. I would have liked the negotiation process to have been sooner. Overall I am pleased with my experience.

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    Reviewed Aug. 4, 2017

    I was not sure what I was getting into but I needed help with my debt. Not being able to make all the payments had me going crazy and they offered a single monthly payment or biweekly. It comes right out my account so I don't even see the money and they have already settled 3 of my accounts! In less than a year. I am so happy and feel so relieved. I don't have to deal with the accounts myself, they do it for you. Thank you National Debt Relief!! For giving me a peace of mind =)

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    What a great group of people to have working toward my financial freedom. I've had nothing but positive experiences with all of their customer service representatives over the course of the past two years. I would definitely recommend the National Debt Relief team to anyone who asks. Thank you!

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    Customer ServicePriceStaffTransparency

    Reviewed Aug. 4, 2017

    The process is, at times, tedious but that is a small price to pay for the level of transparency the service provides. My agent, Teddy, was informative and up front about the initial sign up and agreements, which was appreciated. The monthly payment amount is acceptable and easily scheduled. I was pleasantly surprised that one of the creditors on my account settled as quickly as it did and it's a relief to see the monthly "thank you for your payment" emails again.

    Although, I was also surprised to see an additional $400+ fee attached with those monthly payments. I did have to reference my agreement again to clear it up as it wasn't made clear at the time I approved the settlement. But again, small confusion in the grand scheme. The payments are being made on time, the communication and availability of progress reports are adequate, and I am pleased to have someone in my corner against debt that would have only gotten worse if I kept trying to address it alone.

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    Customer Service

    Reviewed Aug. 4, 2017

    The creditor calls have gone down dramatically. My monthly payment is less than 2 of my creditor's original payments combined. Life is a little more enjoyable now. I'm still broke but a more bearable broke. A few settlements have been completed and a few more payment plans have begun. Thanks!

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    StaffTransparency

    Reviewed Aug. 4, 2017

    Every question was answered. Even if I asked it more than once. Representative was very patient. The responses were clear and made sense. No confusion. Not super wordy winded explanations which is nice because as a consumer we're not used to the verbiage.

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    Reviewed Aug. 4, 2017

    I had a wonderful experience and happy to find a company that understands and accommodates my needs. I look forward to resolving my debt and being debt free one day. Definitely National Debt Relief makes this life goal possible.

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    Staff

    Reviewed Aug. 4, 2017

    National Debt Relief has taken a lot of stress off my shoulders. Very good company and handle business professionally. I was shocked at how fast I seen results. Exceptional service and very friendly. It was a great move signing up with them.

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    Reviewed Aug. 4, 2017

    Discussed in detail how and when notifications are made to creditors. How creditors handle and document delinquencies. How to handle calls and debt collection action. When and how legal firm interacts. Discussed FBPCA and documenting creditor interactions and notifying NDR.

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    Process

    Reviewed Aug. 4, 2017

    I would like to compliment the quality program that National Debt Relief provides for people wanting to be honest in taking control of their financial life. Four years ago I was under a mountain of debt to the tune of $60,000. As of May 2017, I am completely debt free! The structure of the program allows an individual to maintain consistency and bring resolution to achieve financial freedom. I truly appreciate the quality of service and reputation this company has established in making this goal become a reality. Thank you all for your dedication!

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    Staff

    Reviewed Aug. 4, 2017

    I had reviewed and spoke with other similar companies. All were good, but National Debt Relief (NDR) stood out. I reviewed them, and others, via official sources and found NDR to be recommended by other clients. After speaking with Nathan, we felt we are best represented by them in these tough times. We love how up front they are. They did not sugar coat and made sure that everything was in order. They answered all our questions and ensured we understood their answers. We STRONGLY and enthusiastically recommend NDR.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    Very customer centered. They live with their goal to help their customer be off debt... They are on top of your account and gives you feedback or update about your account thru email or by phone. They guide you all the way thru your success.

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    Staff

    Reviewed Aug. 4, 2017

    People were professional, and kind. Would recommend services to others. We failed to close on one account. But this was due to the company failing to cooperate. Both us and NDR tried on many occasions to make contact and resolve the debt. Keep up the good work!

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    StaffProcess

    Reviewed Aug. 4, 2017

    Great experience, wish I had done it earlier in my life. All debts cleared thanks to National Debt Relief. The quickness and speediness of the process surprised me. All my questions were answered and the experienced staff was very willing to help. A+.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    Never would have made a dent in my debit on my own. Every time I call, the team helps me understand. Thank you so much from Dorothy **. I can't thank you enough for all the help you gave me. Thank you to all involved.

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    Customer ServiceTransparency

    Reviewed Aug. 4, 2017

    I am happy with NDR. They helped me resolve a big amount from 1 out of the 5 credit cards. Looking forward for the next 5 to be resolved soon. When I first made the initial call I was hesitate but my father explain to me that he was once a member and they took care of his debt in total. My father became debt free in three years. Thank You NDR.

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    Customer ServicePriceStaff

    Reviewed Aug. 4, 2017

    My wife and I contacted them in Jan of 2016. The person on the other end made it sound like, "Oh, we always win. It's so easy. They are afraid of us. We will be with you every step of the way." The high pressure sales tactics of the initial sign up should have been our 1st warning light. Whenever there is a settlement offer, they call you multiple times a day until you accept. They don't even tell you that you can deny it unless you ask. It ruins your credit. They charge you 21% of the original amount. They don't tell you about every offer, just the ones that help them make $$. Oh, and you have a decent chance of getting sued like us. Run far far away!!!

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    Customer Service

    Reviewed Aug. 4, 2017

    Wonderful experience! Great customer service and prompt responses to any concerns! Highly recommend National Debt Relief!!! Don't be afraid to call, you too can be debt free in no time! Call National Debt Relief and you will not regret it.

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    Reviewed Aug. 4, 2017

    National Debt Relief helped me settle over 30,000 worth of debt. If you follow their guidelines and let them work for you, it will be an awesome experience. I did not have to talk to one collector, they took care of everything. Definitely A+++.

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    Customer Service

    Reviewed Aug. 4, 2017

    I get great customer service and the company is very informative. I love how they work with my accounts. The amount of time to pay off your accounts is very reasonable. I would recommend this company to my friends and family. This company does a great job.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 4, 2017

    Each time I've called over the last 11 months I was treated respectfully and given clear information. We recently had occasion to need an attorney and NDR affiliate has also been responsive and supportive of our needs. Our debt has been reduced by about 30% in less than 12 months.

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    Transparency

    Reviewed Aug. 4, 2017

    I get frequent updates on the status of negotiations with my creditors. I really appreciate it. I had previously worked with a company who took thousands of dollars from me, went out of business. Never settled or negotiated anything and basically stole all of my money. This is a huge improvement, wouldn't you agree?

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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