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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

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    Page 316 Reviews 47025 - 47175
    Verified purchase
    Staff

    Reviewed Oct. 13, 2017

    Debt specialist/assistant are very knowledgeable, courteous and ready to listen. They're awesome and answered all my questions. My time with them was great and fruitful. I will certainly recommend National Debt Relief to my friends who needs help, too. I am sure they will also have the same experience.

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    StaffProcessTransparency

    Reviewed Oct. 13, 2017

    I have quite a bit of debt and wanted to find a solution to my problem. I finally spoke with Mark from NDR and was very fearful. He was very kind and courteous and explained everything this program offers. I enrolled and I'm on my way.

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    StaffTransparency

    Reviewed Oct. 13, 2017

    I called National Debt Relief and talked to the reps, and it sounded like it was time for me to do a debt relief program with them. Everybody I talked to there has been nice, polite, and knowledgeable. All of them seemed to be on the ball. They explained everything and did what they could to help me. It has been great with NDR and working with them has relieved my mind a little bit, knowing that claims are going to get solved.

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    Reviewed Oct. 13, 2017

    National Debt Relief helped me with some of my credit mess and was able to close them for me but not with some. I’m not 100% happy with them because they’re slow in making agreements with the company that I owed. They’re going one by one and that is no good. I was looking for an apartment for rent but I was told that I wasn’t qualified and my credit was no good.

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    Customer Service

    Reviewed Oct. 13, 2017

    We're trying to eliminate some debt and we've been in National Debt Relief's program for about a year. Their program has reduced our monthly payment and we've settled some of our debts. It has helped a lot up until today where we had an issue. I got two of the companies that we were settling with and today is the deadline for their response but I can't get them to respond. This is kind of a big issue and I'm waiting for a lawyer to call me now. National's legal department shouldn't wait for last minute and respond quicker. Otherwise, I'd still recommend them.

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    StaffTransparency

    Reviewed Oct. 13, 2017

    I dug a deep hole and I didn’t see myself getting out of it eventually so I contacted National Debt Relief. I had a pleasant experience and they were very helpful. They went over a lot of stuff with me and explained to the best of my understanding what they were going to do for me. I have four debt creditors that I don't have to deal with right now. They've helped me close two accounts so I've got two more accounts open. Using National Debt Relief's service is supposed to be cheaper than if I continued with the credit companies. And it was with the way it all added up. So I'm happy with the savings and I tell friends that my experience with them is fast, easy, and understandable.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 13, 2017

    I was buried in high-interest credit cards, and didn’t understand the game with them. So, I got National Debt Relief’s services, and they explained it to me. I’ve been with them for eight months, and I went from $1,100 a month to $350 a month. And in 36 months, it’ll be paid for. Also, I can call them, and they send me emails stating what they have done, as well as what they have negotiated. NDR is pleasant and very professional in their mannerism. They’re doing their jobs, and I am happy with them.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 13, 2017

    My wife got sick back in 2007 and I was the only one bringing the money in to pay. It got to the point where there was hardly anything left for food and we decided to see an easier way to do without repercussions to get relieved from some of the bills, if not all, instead of claiming bankruptcy. NDR seemed to have a good report on settling debts so I chose them. They have a good communication with me. They called me, emailed me and I called them. I went online to check and see how things are going and they're doing a good job. Everything is fine and I'm really pleased with them. I have communicated with quite a few of the service department and they're great. They're doing what they promised they would do, and so far, so good.

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    Customer ServiceProcessTransparency

    Reviewed Oct. 13, 2017

    With the financial situation I was in, I called up National Debt Relief and they gave me information. We've been into communication ever since. I'm in the program for 7 months now and they're about settling all the other outstanding debts that are open. Everything's happening for the most part of what they were promising. Yet some details could have been given further out as far as the breakdown for how they proceed with the debt that's out there. They could describe their process a little bit better for the customers going forward. Still, they've been very positive and I would tell others about the program and that they communicate and work with you well. They also need to be sure that they understand once they finalize with National Debt Relief that there are certain stuff that are going to take longer than expected.

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    StaffProcessTransparency

    Reviewed Oct. 12, 2017

    Describing our experience was both terrifying and calming. Both Mark and the young woman we spoke with tonight walked us through the process. They answered all our questions patiently and strove to make us feel like we were going to be ok. We were made to feel like this process could help us. Up until now we had only met with people that made us feel like losers. They treated you like people in trouble that needed help and a little mercy. They helped us understand the process. We understand that it may be difficult, but in the long run we would be out of this debt in a few short years.

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    Staff

    Reviewed Oct. 12, 2017

    The Staff for National Debt Relief were extremely friendly and made me feel very comfortable. All my questions were answered and I also liked that they were not judgmental to my situation. I am looking forward to being debt free.

    Updated 03/22/18: I feel very confident with the work National Debt Relief continues to do for me in getting me debt free, and I thank them for their professionalism. I am only in for 4 months and have already have one of my debts settled.

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    Staff

    Reviewed Oct. 12, 2017

    I had a great and very professional experience with Andrew **. He was thorough in explaining all the details and never once made me feel badly for getting myself in the financial situation I was in. I also spoke with Andrew ** to do my welcome packet and he was extremely professional and thorough also.

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    Staff

    Reviewed Oct. 12, 2017

    The entire experience with National Debt Relief was great. The representatives were very professional and caring and always made sure that they answered any questions that I had. This has lifted a lot stress off of me and I would highly recommend them to everyone I know.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 12, 2017

    Randolph was an exceptional debt relief counselor. He was personable and positive and answered every question I had honestly and in an easy to understand way. The woman I spoke with on the welcome call was also very nice. She reviewed everything that Randolph had already explained to me to make sure I understood. The whole process took less than 2 hours of my time from start to finish from my initial call to being set up with my first payment and first step to becoming debt free. It feels good... I recommend it!

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    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    Great customer service. It was great talking with the person that assist me with my credit debt. He understood my goal and gave great information and answered all of my question in a fast and polite. Was very helpful in asking all the right question.

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    Transparency

    Reviewed Oct. 12, 2017

    My road to being debt free is guaranteed. I was impressed by the transparency of the program and the protection it offers me. I am very pleased with NDR as my negotiators with the creditors. I would recommend it to any friend in need. I should have taken this step many years ago, but it is not too late to start.

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    StaffProcess

    Reviewed Oct. 12, 2017

    Your staff is Respectful, understanding, and efficient. They were also great with directions and patiently answered all my questions. They took the time to go over all the details of the process and what is expected of me. Furthermore, the staff actually contacted me at the agreed times set forth, which impressed me as well as insured me somewhat more of getting my debt under control. Thanks for the pleasant experience during my time of need.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 12, 2017

    Very helpful. Answered all my questions. I like the transparency that they have. Their experience with my debtors was also reassuring everyone that I have dealt with has been very patient and helpful. I was given clear instructions on how the process works

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    Customer ServiceStaffTransparency

    Reviewed Oct. 12, 2017

    Michael was very thorough and prompt with communication. He was professional. Monica did a great job wrapping up the agreement. She was thorough as well. Hoping the program solves my financial hardship and is successful. Will be monitoring it online over the life of the agreement.

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    Transparency

    Reviewed Oct. 12, 2017

    I was apprehensive about contacting NDR at first, but I am glad I did. I was offered the perfect solution to my situation by someone who explained the matter in a very easy to understand fashion. Likely one of the best decisions I've ever made.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 12, 2017

    Everyone was so helpful. I wasn't expecting this outcome. I couldn't think of any questions at the end of both conversations. Everything was covered and explained clearly. It's good to know there is still good customer service in the world! Thank you so much!

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    Customer ServiceStaffTransparency

    Reviewed Oct. 12, 2017

    He was informative and clear and complete. Answered all my questions. Very helpful in solving my problems. I am very grateful to be given this opportunity to help me get out of my financial difficulties and a new way to budget.

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    Customer ServiceStaffProcess

    Reviewed Oct. 12, 2017

    Been a very easy and smooth transition in helping make this whole process less stressful and easy. The customer service level was outstanding. From start to finish. Thanks for the great help. I would highly recommend NDR. Great people to work with.

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    Staff

    Reviewed Oct. 12, 2017

    I've used this company in the past and not only are they legit, but they have my respect and trust! They work to get you the best deal on lowering your amount you have to pay. Reaching a settlement that's affordable and having open communications which is key. I’ve already recommended them to family and friends. IF you're considering bankruptcy, hold on contact these guys first!!!

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    Customer ServiceProcess

    Reviewed Oct. 12, 2017

    National Debt Relief is a top quality company. The company did everything they promised and more! NDR exceeded all of my expectations and more. The website was very easy to use. NDR provided excellent customer service! The entire process with National Debt Relief was efficient and effective!

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    Staff

    Reviewed Oct. 12, 2017

    Both Jonathon’s (one as my Enrollment Specialist & the other as Welcome Specialist) were amazingly understanding and compassionate about my situation. I felt like my dignity was kept in place while going through this difficult time. I am looking forward to working with NDR to resolving my debts. Feeling less stressed.

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    Staff

    Reviewed Oct. 12, 2017

    Just great. Can say anything else. The staff is every knowledgeable on what they are going to do. Every helpful on answering my questions. I recommend raises for all of them. Looking forward to working with you guys. I'm very glad I spoke to you guys instead of bankruptcy.

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    StaffProcessTransparency

    Reviewed Oct. 12, 2017

    During a very difficult time and struggling with the decision to get help the staff eased my fears and explained the process to me with great care. I feel like I am on the right path to finally get debt out of my life permanently!

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    Reviewed Oct. 12, 2017

    You guys really make it easy to work with and I really feel like I have somebody on my side it does not judge bad credit or consolidation or debt. Already wiping 4 out of my 5 cards done. And if anything else comes up I will definitely go through you as well thank you so much

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    Customer ServiceProcess

    Reviewed Oct. 12, 2017

    Max ** was extremely helpful in clarifying any questions I had about your program and what I needed to do to enroll and begin the process of getting rid of my debt. I already feel a sense of calm now that I have a plan in place and can move forward without worrying about my financial status for the next thirty years. I felt extremely comfortable working through Max and he responded quickly to all my calls and questions. Thank you again so much as I feel I am on the right financial path!

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    StaffTransparency

    Reviewed Oct. 12, 2017

    So far, outstanding. Only thing I would recommend is verbal updates frequencies. Personnel are helpful and knowledgeable. Always ask if things are going ok and if they can do anything else at this time. I would like the agents to let me know what they are currently working on and where they are on the total account.

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    StaffTransparency

    Reviewed Oct. 12, 2017

    My representative gave me many options and explained each one in detail. I was able to make an informed decision based on our discussion. Everything was very easy to do, including using DocUSign technology for the forms to get started.

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    Customer ServiceProcess

    Reviewed Oct. 12, 2017

    The whole process was pleasant. From my initial contact with Michael until the welcome phone call everything was handled like professionals and I am glad that I took this step in getting rid of my debt. I feel like my debt relief is in good hands and I hope other are considering doing the same thing. I would highly recommend this company and you will not be sorry. You only will regret that you didn't do it sooner than you did. Just knowing that in a little over 4 years I will be debt-free is a big relief.

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    Staff

    Reviewed Oct. 12, 2017

    Would like to thank all the people in helping me get out of debt. My life will be better now. So thanks Ann getting out of debt means so much. Erika was a great help to me explaining all that I have to do and what you guys are doing to help me so I thank all of you.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    I'm pleased with this company so far. They are very helpful on finding the best solution for your needs. Customer service was great! I'm just getting started and I'm pleased, at the moment. I would recommend giving them I call.

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    Customer Service

    Reviewed Oct. 12, 2017

    I had concerns when I called in but that was quickly replaced with hope. The customer support and professional ability to answer all of my questions put me at ease with the process of the program. Would definitely recommend to all my friends and family if they are ever in the same spot.

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    Reviewed Oct. 12, 2017

    I am a disabled 55 year old, struggling to get out of debt. I researched several debt relief companies before choosing NDR. They have proven to be exactly what they claim to be. Never have I found a company before NDR, that keeps me informed and has been such a help. In a little over a year's time I have already settled over 40% of my original debt. I would recommend them to anyone.

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    StaffProcessTransparency

    Reviewed Oct. 12, 2017

    Very professional. They explain everything so you understand. Nikki was very informative. She did a very good in helping me. They welcomed me into the program. Very nice, easy to work with, didn't take much time from work. Thank all of you for all the help you have gave me.

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    Transparency

    Reviewed Oct. 12, 2017

    I have a large credit card debt from helping my elderly parent with medical issue... The debt relief rep explain the benefits and my rights... and in short I felt more relax about my financial situation and paying off my debt in 4 1/2 year... and that there will be some bad times and it won't improve overnight... but at least I can relax a little.

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    StaffProcess

    Reviewed Oct. 12, 2017

    Great, very thorough. Randy and Allan did a great job explaining the benefits of the program and resolving my debt quicker and more efficiently. They answered all of my questions well and gave me all the information needed to understand the program and be confident in my decision to resolve my financial hardship with National Debt Relief.

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    Staff

    Reviewed Oct. 12, 2017

    NDR was like bringing in the Calvary when you think you have lost the battle. They quickly came in to help you get back on your feet and at the same time negotiate like every business would do with your creditors. NDR has a lot great tools to protect the consumer and I would highly recommend their services to my friends is similar circumstances. Every interaction with NDR Associates they were smart, friendly and fast. Great partner for the little guy...

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    Staff

    Reviewed Oct. 12, 2017

    They're really helping me in becoming debt-free. They have settled three of my account and I haven't even been with them for a year yet. Great work, I would recommend to use them if you're drowning in debt.. Great job National Debt Relief.

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    Reviewed Oct. 12, 2017

    About a year ago I was swamped and couldn't see the end of the tunnel. When I thought there was no escape I was advised to file for bankruptcy but that is not a choice I would ever make. I always paid creditors back, with as much as I could. But at that time it was almost impossible to make ends meet. Not until I found National Debt Relief, which at first I was reluctant they would be able to help when no creditor would be willing to help me. Today, just a little over a year since I signed up with them all the accounts are settled and will be free of debt, continuing on making my regular payment that fits my budget. I have to say, if anyone in a critical financial situation thinks bankruptcy, please re-think and consider calling National Debt Relief.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    Very friendly and willing to answer all of my questions. It is easy to reach out to customer service, they make it easy for us to understand and all documents are online. I am satisfied with the service and I am eager to get rid of all my debt.

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    Customer ServiceStaffProcess

    Reviewed Oct. 12, 2017

    Very easy to work with and friendly. Easy to set up. Have not started making payments yet, but the overall projection is much better than if I had to do it on my own. Plus, it will finally stop the creditors' phone calls! I would recommend this program to anyone.

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    Staff

    Reviewed Oct. 12, 2017

    Really great experience so far. The gentleman Kester that helped me knew what he was doing and really helped me understand what was happening and made sure the payment was In my budget. I am really excited to started working down the debt I owe.

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    Staff

    Reviewed Oct. 12, 2017

    Very accurate and helpful with all questions regarding my personal struggles. Also patient with me with all my questions and worries at this time of need. I feel a big burden has been lifted from me. Maybe now I can be a little stress-free.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 12, 2017

    Very professional and helpful at all times. Thank you so much for all your help. I will recommend it. Explained step by step. He really exceeded his expectations. Also the Welcome call was also on top of things. His name is Richard. Thank you for all your help!

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    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    Both customer service reps I spoke to were amazingly friendly and helpful, I feel thankful that such a program exist for someone who fell into such a bad financial situation. A friend recommended this place and I am glad I decided to try it out because now I will be out of debt quicker and able to move on in life. 100% will recommend to others.

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    StaffProcess

    Reviewed Oct. 12, 2017

    I had the pleasure of working with Greg and Christine. They were amazing in helping and explains all I had asked. I was never left in the dark about something I was struggling so much with. They made the whole process a great experience.

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    Reviewed Oct. 12, 2017

    I will be happy for debt agency face to face with billing collection agency. Debt agency can protect me from harassment collection agency. Debt can solve bills with billing collection agency. I will be satisfied with billing. They don't bother me about owning bills from collection agency.

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    Reviewed Oct. 12, 2017

    My experience has been nothing less than remarkable. Without the negotiations of NDR to my creditors, I would still be swimming in debt with no end in sight. I would have never been able to negotiate a plan of action without the assistance of NDR. Thanks to NDR I am on a road to financial freedom! Thank you NDR!

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    Staff

    Reviewed Oct. 12, 2017

    Thus far my experience with this company has been excellent. All contact has been very understanding, professional, and extremely helpful. When I first inquired I wasn't sure I wouldn't qualify, the employee handling my case went the extra mile and we were able to work it out together. Highly recommend.

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    StaffProcessTransparency

    Reviewed Oct. 12, 2017

    They were a great help & helped me through the process step by step. They gave me the answers & help I needed very quickly and efficiently. Everyone that had contacted me has been professional & thoroughly made sure everything was correct & explained well.

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    Reviewed Oct. 12, 2017

    I would recommend them to anyone who has fallen into the same situation I was in. This has been by far the easiest and best way for me to handle my debts. Though I still have some debt to have settled, I am happy with the service to this date. Very relieved!

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 12, 2017

    Easy and smooth process, very timely with information. I felt the tax information should have been explained in the initial process with the 1099's. I hope this program works and helps my situation. Hoping the customer service is understanding for future concerns.

    UPDATE ON 03/01/2018: Most customer service reps have been very helpful, polite and reassuring. They take the time to explain things and guide you. I have only had one bad apple in all my inquiries. Thanks for all the help, this can be a stressful time for all those involved.

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    Process

    Reviewed Oct. 12, 2017

    So far this process has been amazing. I was a little bit apprehensive at first. Turning finances and personal information over is a little scary but NDR has been wonderful and so reassuring. I am excited to see where this process takes me and get all debts cleared up.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 12, 2017

    Easy to use. They were not degrading at all, made me feel like a responsible human being again. Both contacts with their personnel were 4-star. Everything was explained in clear language and the "Welcome" call was exceptional in clarity and was very comprehensive. All of my many questions were clearly answered. So far a good experience.

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    ProcessTransparency

    Reviewed Oct. 12, 2017

    Very positive, very reassuring explained every step. Gave me time to ask questions and answered. Made sure I understood the process. Explain how the company was there to help me get out of debt and to reach my goal of being debt free.

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    StaffProcessTransparency

    Reviewed Oct. 12, 2017

    Excellent, Shellie was great to work with. She help me through each step very patiently, answered all my questions responded to all my questions to explain every detail throughout the whole process. She was always polite and eager to help me.

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    Process

    Reviewed Oct. 12, 2017

    I was so stressed before I got in touch with National Debt Relief. They took that load of stress off of me. They were very good at explaining the whole process and keeping me updated. I am very satisfied with choosing them to help me with my debt problem.

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    Customer ServiceTransparency

    Reviewed Oct. 12, 2017

    So far my experience is a 5 star. I was explained everything in depth and was given multiple opportunities to ask questions for clarification. They are able to help me get out of debt in 3 years 1 month. I finally see a light at the end of my dark debt tunnel. I'm just kicking myself I didn't do this sooner. I'm hoping my 5 star experience continues as well as it started out. Thank you for your excellent customer service.

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    Customer Service

    Reviewed Oct. 12, 2017

    Superior customer service. Up to this point I am very satisfied with National Debt Relief. I would like to know if there's an option down the road to pay off early? The one unsatisfactory issue I have is I asked for some information on paying off early and no one called me back...

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    Staff

    Reviewed Oct. 12, 2017

    Very helpful nice and treated me like a person. Told me everything I need to do and the things not to do and they were right on time when they said they would do something. Took a lot of stress off of me. Now I can start to sleep again and realize I had a problem.

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    Staff

    Reviewed Oct. 12, 2017

    I had a great experience with my representative. She was very kind and courteous and made me feel comfortable when making this big decision to get out of debt. I appreciate how thorough she was with making sure I was aware of everything to expect!

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    StaffProcess

    Reviewed Oct. 12, 2017

    Mr. Steven ** Is a great asset to your company and was very helpful in explaining everything and how the program work and patient and a great manners in this important matter. Thanks to your company and Mr. Steven **.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    Very informative and courteous. All my questions were answered and I received a call back in a timely manner. Wasn't placed on hold for a long time and the representatives were very friendly and understanding. Gave me the reassurances and peace of mind.

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    Staff

    Reviewed Oct. 12, 2017

    Loudjine ** was the customer rep who spoke to me. She was very respectful of my situation and answered all my questions. I was very upset about my situation and had been putting off getting help. I feel that this program will work for me and am hopeful my situation will improve.

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    Customer ServiceProcessTransparency

    Reviewed Oct. 12, 2017

    Great customer service. I felt as if I was understood and I was explained the correct program for me and answered all of my questions. I know that with their help I can see myself debt free in no time at all.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    Very informative and helpful. Reassuring me that I will solve this debt problem. Callback to make sure I understood that I could take my time and research what I thought would be best for my situation. Customer service was very nice and the email with the signature was very convenient.

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    StaffProcess

    Reviewed Oct. 12, 2017

    Drew ** was very helpful and compassionate on getting us set up for a debt free future. He was also very knowledgeable about the program. He also stayed late and waited for my husband to get home from work. We give him a A+++. Mahalo Drew for your support.

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    StaffProcessTransparency

    Reviewed Oct. 12, 2017

    I was very nervous about calling them but the staff was very professional and explained the process well. They were able to put together a payment plan that I could afford. I can't believe that I will finally be out of debt.

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    StaffProcess

    Reviewed Oct. 12, 2017

    The debt specialist who gave me a free assessment was both professional and sensitive to my circumstances. The information was easy to digest and the process fluid and quick. All concerns were addressed. Afterwards a second person reviewed all the points addressed for further clarification. This was great for a person like me who hates wrapping my head around financial and legal complexities. Would definitely recommend to a friend!

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    StaffTransparency

    Reviewed Oct. 12, 2017

    Everyone that I talked to was very nice and explained everything well. Yes I would recommend your company to my friends and family. My daughter recommend you to me. She has been so well please with your help. Thank you for your help.

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    StaffTransparency

    Reviewed Oct. 12, 2017

    Ivori ** and all others who were spoken to were fantastic at answering all questions and being available when needed! All employees were pleasant and friendly to speak with. Emails were clear, and all directions were easy to follow. Would recommend to others!

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    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    Salvatore was very kind and pleasant and answered all our questions... I would recommend him to my friends. They went over all of our paperwork and assured us that they would handle everything in a professional manner. The welcome call was quick and easy and the gentleman was very kind.

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    StaffProcess

    Reviewed Oct. 12, 2017

    So glad I went this route. The staff is great and they put my mind at ease. This program works. Can't wait to be out from under all this financial burden. Any doubt I had about this has been put to rest and I am excited about being debt free. Thanks to National Debt Relief.

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    Staff

    Reviewed Oct. 12, 2017

    I am most pleased with the professional assistance I received when I contacted National Debt Relief. I was made to feel comfortable and not like a loser. Michelle was very courteous and helpful. Your help has taken a huge load off my shoulders. Thanks again.

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    StaffProcessTransparency

    Reviewed Oct. 12, 2017

    Employers were very friendly and helpful. They explained the program well and helped me make decisions about my financial future. Jannah was patient as I at times took a while to get back to her. This program seems very complicated, I asked a lot of questions and the employees were very helpful.

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    StaffProcess

    Reviewed Oct. 12, 2017

    Daniel was very informative, patient and willing to help me understand this process. Grateful beyond words. I truly was struggling to understand some parts of this program and I didn't really want to give him the sensitive info he needed to help me. He was very reassuring and helped me realize that this company comes very highly recommended and that they are dedicated to keeping my info safe. I am beyond grateful!

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    Transparency

    Reviewed Oct. 12, 2017

    NDR explained everything that I needed to know about how they were going to help me pay off my debt. They also disclosed the things I need to be aware of when dealing with my debt relief. Freddy did a great job, did a great job answering my questions and being patient with me. Look forward to putting an end to my debt with NDR and recommend them to those who chooses to settle their debts as well. Aloha.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    I was in a little bit over my head and needed debt relief. National Debt Relief has a good rating and everything was very interactive and handled professionally when I first contacted them. Now, a lot of the interactions are over email, which I am absolutely fine with. They're very courteous, professional, and willing to help. If someone else is in the same position I was at that time, I would definitely tell them to go and look into National Debt Relief.

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    Reviewed Oct. 12, 2017

    I heard of National Debt Relief online and I don't have problems with them at all. Everything is going really well. National Debt Relief has helped me with my bills and I would recommend it to my friends.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 12, 2017

    I was looking up online and doing research about which company would be best for credit. I called up National Debt Relief and they were very helpful and informative. They are always calling or emailing for updates. They're also very attentive and effective in everything they do. Plus they answer all my questions so I feel very comfortable with them. Overall they keep things as simple as possible.

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    Staff

    Reviewed Oct. 12, 2017

    I wanted to have better credit but I have debt. I found National Debt Relief online and I contacted them. Their representatives have been very helpful and they would communicate every time they had questions or more information regarding my account. So far, everything has been great. I'm waiting on my credit to get better so that everything is going to be fine and I'm going to be all set.

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    StaffProcess

    Reviewed Oct. 12, 2017

    I was having trouble financially in trying to keep up with my bills and I had a lot of credit card debts that I could not pay, so I looked into debt relief help. I'm now a few months into the debt relief process with National Debt Relief and they have been doing a great job. My dealings with the NDR team have been very good and working with NDR has taken a lot of stress off of me. NDR really helped me out. Without them, I might have gone into bankruptcy. NDR is a wonderful company and I would recommend them to anybody. They're there to work with people and help them in any way they can and their debt relief program is great.

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    PriceStaff

    Reviewed Oct. 12, 2017

    Working with National Debt Relief has relieved stress mainly on my monthly bills. It cut my bills from $1000 a month down to $400 a month. Most of the interactions I’ve had with them has been very good. They’re very good at detailing exactly what’s going on, the processes, and the price that it’s going to take. They’re working with me on my debt and liabilities and trying to get everything gone as quick as possible.

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    StaffTransparency

    Reviewed Oct. 12, 2017

    National Debt Relief is the largest debt relief agency in the country and their team members are very easy to work with. They’ve been communicative, explained everything well and let me know everything that’s going on. They're very clear, concise, and detailed on their description. Their materials are very comprehensible, nothing particularly difficult. My debt is over $100,000 and I've only been working with National Debt Relief for four months but everything has been smooth so far. I've been trying to avoid declaring bankruptcy but I'm starting to run out of money. I feel compelled to pay at least something back and I don’t want to cut and run. I feel lousy about the whole thing but I blew through a $1,000,000 in about two and a half years, so it's not a pretty story. Still, they know what they're doing. It's been a fairly positive experience and everything has been problem-free so far.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 12, 2017

    I was going through a divorce and I chose to take on everything that we had as a couple and to try to settle the divorce. But I knew that I couldn’t do that alone and I needed some assistance, so I looked into debt relief help. I went into a 48-month program with National Debt Relief. I started on the program with NDR a year and a half ago and, so far, everything that I was told has come to pass and that has been a relief. Obviously, the process was still painful and it was clear that I wouldn't again make the mistakes that were committed before.

    The initial phase went quickly as far as getting information and getting onboard with NDR. That was good and thorough, and everything flowed. Then, as accounts were resolved, I expected the process to go a lot quicker and to have a lot more dialogue as far as where we were in the process. But since then, the process has been limited. Overall, the process was fair, but the communication along the way needed some help. I got emails from them and they checked my account occasionally, but I was getting no verbal confirmation as to what was going on and they weren't calling me to let me know the status of things in my account.

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    Reviewed Oct. 11, 2017

    Well so far I'm just happy that there is someone out there that will help me Resolve my debt. This company seems to go the whole 9 yards and making sure they resolved the debt that you have occurred over your years. I am confident that this will be resolved. I feel very confident that they will achieve their goals and my goals.

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    StaffProcess

    Reviewed Oct. 11, 2017

    The two people we dealt with were very helpful, answered all our questions and made us feel relaxed during this stressful process. We were very uneasy at first but they reassured us that we were doing the best thing for us. We just wanted to live again and not be so stressed all the time!!

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    Customer ServiceStaffProcess

    Reviewed Oct. 11, 2017

    The customer service representative was very knowledgeable and personable. I am happy that I have taken the initiative to enroll into the program and take a step in the right direction for financial stability. From the beginning the representative worked with me and had patience while explaining the process. I felt supported while making my decision.

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    Reviewed Oct. 11, 2017

    I definitely would recommend National Debt Relief. My experience was excellent. I fell ill and could not work for over 6 months, I reach out to find out what my options were. They saved me from bankruptcy. Thank so much!

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    Process

    Reviewed Oct. 11, 2017

    When I first started to contact National Debt Relief I was very nervous but after talking to Ricardo about the program everything seemed to make sense. Ricardo did a great job of going through the program with me. I was thinking there was no hope, but now there is light at the end of the tunnel. Thank you so much.

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    StaffProcess

    Reviewed Oct. 11, 2017

    The young lady Tangela was extremely friendly and made me feel that this (becoming debt free) was doable. She was able to make me feel excited at the process and took away my embarrassment at being in need of assistance. The young man (can't remember his name) in the Welcome dept. patiently told me what I needed to do next and reminded me of what the next steps were. I am very happy with the service. Thank you and God bless.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 11, 2017

    I usually hate talking on the phone and dread making calls because I used to work in a call center, but the demeanor and professionalism of both service agents was great. They were efficient and clear and made it a pleasant experience!!!

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    Process

    Reviewed Oct. 11, 2017

    One debt settled and resolved within 3 months with NDR, which could have potentially taken me 3 years to pay off without the service. Looking forward for my other debts to resolve soon. It's a process, sometimes frustrating but so far so good!

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    Customer ServiceStaffTransparency

    Reviewed Oct. 11, 2017

    Always professional and helpful. My questions have always been answered with clarity and followed up with an email. I am already in the process of settling 3 creditors in less than a year. I think I am definitely on the right track to being debt free soon.

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    Customer ServiceTransparency

    Reviewed Oct. 11, 2017

    So far they have been great! Would definitely recommend them to anyone! Explained everything very clearly. Answered any questions that I had. They called at a time that was convenient for me. Very informative. Made sure I had several ways to get a hold of them.

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    Customer ServiceProcess

    Reviewed Oct. 11, 2017

    My wife and I are very satisfied with negotiated settlements. We had some reservations coming into the process, however the results are noticeable. The staff described the settlements and payment status. Overall savings are remarkable. I had sent each debtor a copy of the letter, asking for the account to be closed and have only one that is persistent with calls.

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    Customer ServiceStaffProcess

    Reviewed Oct. 11, 2017

    Steven was extremely helpful & knowledgeable. He also was able to put me at ease with the difficult decision of this process. I am very glad I made the decision to call. My stress level has decreased & am able to sleep again. Thank you for everything. I will definitely recommend anyone to call.

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    Staff

    Reviewed Oct. 11, 2017

    Customer support team was very helpful and excellent in explaining the detail of this program to me. I'm so excited to begin this journey to becomes free! I understand it will not happen overnight, though, I am confident from the information the support team has given that in time I will not be disappointed. Thank You.

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    Customer ServiceStaffProcess

    Reviewed Oct. 11, 2017

    Very informative staff that allowed me to ask questions along the way. And I ask a lot of questions. Once the phone call was completed, I felt a huge amount of stress being lifted. Thank you NDR for the light at the end of the tunnel.

    Update on 03/15/18: I would admit the process took longer than expected to hear if the creditors would negotiate (approx. 5 months) however, I have now received 2 notifications that creditors are willing to work with lower balances. That is a big relief and my stress level has gone down 100%. I know the process takes time and having patience helps!

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    Great customer service, very helpful. Went over paperwork while over the phone. Told me everything that would happen and when it would happen. Expecting to be out of debt before the normal time of paying monthly payments. Hoping to be debt free.

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    Staff

    Reviewed Oct. 11, 2017

    My dealings with the National Debt Relief staff were professional and caring. Their questions were all focused on getting necessary information regarding my needs, to prevent any later questions. I am certain that they will follow through with this well.

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    StaffProcessTransparency

    Reviewed Oct. 11, 2017

    Billy was helpful and courteous even though I took days to think about it. He took the time to explain what the program was about. He was patient. It was quick. Billy was understanding with the situation I’m going through. He got my monthly request approved. Thank you Billy for your help.

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    Process

    Reviewed Oct. 11, 2017

    It started off slow but now they are getting results while my credit score is rising. Without them my debt would have just got worse. I'm so thankful that I decided to do this program. It gave me a sign of relief and stop the creditors from calling me constantly.

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    Reviewed Oct. 11, 2017

    Thank you for your help in helping us by providing a platform to help us get out of debt. This year has been a rough year on my family, due to a health concern and my work being slower than usual. So far I am happy with my experience.

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    Reviewed Oct. 11, 2017

    So far, so good. Was $20,000 in debt six months ago, and am now only about $10,000 in debt. Within six months' time, my largest debt has been settled, for which I'm so grateful. They have answered all my questions and sent me reports every month of what they are doing on my behalf and what my balances are.

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    Customer ServiceProcess

    Reviewed Oct. 11, 2017

    The experience was great from beginning to end. I will definitely recommend them to others. The process was stress-free and they were all available to answer questions. Never had to be concern with receiving an update during the whole process.

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    StaffTransparency

    Reviewed Oct. 11, 2017

    Awesome job! My dad has seriously decreased with a pay schedule that I can handle. National Debt Relief has helpfully explained every step by step move made to eliminate my debt. And they never settle without my approval! Five star experience for sure!

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    Customer Service

    Reviewed Oct. 11, 2017

    When calling in, I was very nervous about making the call but I knew it was something that needed to happen in my life. After going through a hardship of an engagement breaking off, I realized that I wasn't in great condition financially. But instead of facing my problems I pushed them off for another 8 months and let debt accrue. Finally enough was enough when I broke down and decided that I needed to start taking affirmative actions. I have set goals for myself now to pay this back sooner than the time allotted. I look forward to completing this process and sharing my struggle/success with others.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    Everyone I have talked to at NDR are fantastic! Keep up the great work and having such nice representatives over the phone ease the stress of getting out of debt. I would definitely recommend this program to any friend or family member that may need debt assistance.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    Very good customer service. The Welcome call went too fast and felt rushed. I couldn't understand. Other than that, great customer service. All were nice and polite. Called back several times and willing to answer any and all my questions. Always keep me informed when I have missing files.

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    Customer ServiceTransparency

    Reviewed Oct. 11, 2017

    They made me feel like it was truly important to help me get back on my feet financially and help me to successfully get out of debt the quickest way possible. Their customer service was very good and they made sure to explain every detail to me and made sure I understood.

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    Staff

    Reviewed Oct. 11, 2017

    I was very pleased with everyone I talked with. Everyone was very helpful and polite. Thank you. They were very good at helping me through time. I will tell anyone who ask to use this company. Thank you very much.

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    StaffTransparency

    Reviewed Oct. 11, 2017

    I would like to say that National Debt Relief people have done a great job in explaining the option to relieve me of my debt and would like to thank them very much and I would recommend National Debt Relief to anyone whether it's a friend or relative. One other thing it was so well explained. Again thank you very much.

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    StaffProcess

    Reviewed Oct. 11, 2017

    Both Daniel and Paul were very professional and detailed when explaining the National Debt Relief program. There was a lot of details but I believe I have received email info that is same. Give those guys a raise as they are good people!

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    Customer Service

    Reviewed Oct. 11, 2017

    Quick, precise, friendly. Made sure I understood everything. Told me I could call anytime I had any questions. Told me what to do when creditors call, How to set up my account online. Gave me the number to call with any questions. Told me all about the legal fees.

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    StaffProcess

    Reviewed Oct. 11, 2017

    The set-up and support has been extremely professional. Full disclosure of all aspects of the program. Agents have been extremely helpful and encouraging. Use of electronic signature makes the process go smoothly. Great documentation and support thus far. Very impressive.

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    StaffProcess

    Reviewed Oct. 11, 2017

    I have been enrolled in the program since February 2017 and every time I speak to a representative they are kind and helpful. So far they have reached a settlement on two of my cards for about half of what the original balance was. I am very happy.

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    StaffTransparency

    Reviewed Oct. 11, 2017

    My experience was excellent. Both reps were very knowledgeable and friendly. They answered all my questions and explain everything clearly. Thank you all for helping me with my debt situation. I will definitely recommend National Debt Relief to all my friends and family members.

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    Customer ServiceTransparency

    Reviewed Oct. 11, 2017

    Had a good experience with customer service. Explain everything in details, willing to help with any questions I had, callback was excellent, all feedback was good, act like they care about the me and watch need to do and how to do.

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    StaffProcessTransparency

    Reviewed Oct. 11, 2017

    The process to get started with NDR was simple, direct, and so stress relieving! I will be recommending NDR to anyone I know who could benefit from this program! I'm excited to see this all the way through. All details were explained in terms I could understand, and the friendliness and professionalism was outstanding!!!

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    Customer Service

    Reviewed Oct. 11, 2017

    I had the credit cards that I was building up and I want to get the debt down. I’ve been with National Debt's program for about two years now. They didn't tell me how long I am left to go. They only told me how much was paid, what's going on and then I don’t hear from them at all. Once in awhile they give me a call but that's it. But I know I can call them to get an update.

    I thought that they were going to pay the debts off and I pay them in just one payment every month. I wasn’t told that they would put the funds aside and when they get enough they will start paying the credit cards off which I can do myself. So I was expecting something different but it worked out just as it goes and I had no problem with it. I put the funds in and then they pay my salary. But I would like National Debt Relief to let the client install the program and know how they're working it. But I think my debt is going down now. There can't be too much left.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 11, 2017

    Customer service for this company is great. If I did not understand, I was able to call back and all was explained in detail! I talked to two different employees and they were both very knowledgeable. I even sent an email on Saturday and was responded to same day and talked to an employee on Sunday. That is great client service!

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    StaffProcessTransparency

    Reviewed Oct. 11, 2017

    My experience with the debt and enrollment specialist were very good. They explained and assisted me through the process thoroughly. I would say I am very pleased with their service! :). I has several questions for them and they answered all my questions and I was able to verify through my agreement that they were correct.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    Very friendly. Answered all my questions in a polite professional manner quickly to respond to my email regarding any questions I had. So excited to be on my way to becoming debt free. Thank you for all your help and support. Couldn’t have asked for a better company to help me through these difficult times.

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    StaffProcess

    Reviewed Oct. 11, 2017

    First impression of this program seems to be helpful. Everyone has been helpful in getting approved and into the program. Hopeful this program will be able to assist with my debt relief. Once the program is up and going I hope to provide another review so I can share my experience.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    Great job! I feel like I am moving forward to being debt free! Thank you. The customer service is encouraging and easy to talk to folks. I appreciate your support. I will definitely recommend your company to people around me.

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    Staff

    Reviewed Oct. 11, 2017

    Best people and company to get with debt relief. Cannot be any happier than getting out of debt with help of National Debt Relief. I would recommend National Debt Relief to my friends and family and suggest anyone who is looking to get of out debt fast to contact National Debt Relief team.

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    PriceStaffProcess

    Reviewed Oct. 11, 2017

    I don't have any negative remarks, so far so good. The process has been quick & easy. I don't anticipate anything to change. Every person I've dealt with so far, has been professional, well informed and courteous. I would recommend them to anybody. I don't worry about any legal issues that may arise, due to the fact I have legal advice provided to me by them at a very affordable price!

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    Customer ServiceTransparency

    Reviewed Oct. 11, 2017

    All of my questions were addressed and explained to me in detail. I was unsure what to think when I first called and once I finished the initial call I was more at ease. I felt better about my decision and felt good about the direction I was heading.

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    Reviewed Oct. 11, 2017

    I started the program with NDR 5 months ago and to my satisfaction they agreed with my debt collector on a settlement. At first it was a scary thing when I embarked on trying to resolve this debt that would have taken me years to pay off but working with NDR it has shown me that it could be a lot sooner than I thought and less stressful. Looking forward to my next settlement. What a great start to becoming debt free.

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    Staff

    Reviewed Oct. 11, 2017

    Very knowledgeable and helpful. Quick application process and very courtesy. I would recommend anyone in credit card debt to speak with a representative at National Debt Relief. I now feel I can finally get a handle on my bills and get out of debt.

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    ProcessTransparency

    Reviewed Oct. 11, 2017

    Very clear with explaining the process to me and helping me through the process. It took just a small amount of time and all documents were clearly explained. Really happy I went with National Debt Relief. It was a way to financially breathe!

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    Customer ServiceProcessTransparency

    Reviewed Oct. 11, 2017

    I am very satisfied with the service that I received. All my questions and calls were answered quickly. If given a timeline they stuck to it. I had the entire process explained to me and how it works in a very detailed and easy to understand way. I was never pressured and feel like I’m in the best hands possible.

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    Staff

    Reviewed Oct. 11, 2017

    Teresa was totally awesome with all questions and Answers. Felt very professional and safe. A total great experience with a great feeling of debt relief. I now feel and know once this service is completed that my debt will be over. What a great feeling. Thanks National Debt Relief...

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    Customer ServiceStaffTransparency

    Reviewed Oct. 11, 2017

    Very courteous and polite. Explained every question that I needed answered. Phone calls were returned in a timely manner with question taken care of by phone and signing electronically was very convenient for me. At the end of conversation I was very delighted. Thank you.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    The employees are nice and are really interested in helping their clients. They are very attentive and always around with any questions or concerns. I'm so excited for this journey that I'm about to be on with National Debt Relief. Customer service rep Nikki ** is so awesome.

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    Staff

    Reviewed Oct. 11, 2017

    Your team is well trained and responsive! I was skeptical in using the National Debt Relief route to settle my debt overload but am satisfied with results thus far! I highly recommend National Debt Relief to anyone wanting an option to bankruptcy!

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    Staff

    Reviewed Oct. 11, 2017

    These people are great, nice and help with stuff. If you don't understand Drew is my homie. Thanks buddy for helping me out. I would highly recommended trying to get approved. It's not for everyone but if you need help give it a try.

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    Staff

    Reviewed Oct. 11, 2017

    Both Jeff ** and the team have been super helpful explaining everything! They helped me see all the savings I will be having and making throughout the 3 years I’m enrolled in the program! Will definitely recommend! Helped with all debt!!

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    Customer ServiceStaffTransparency

    Reviewed Oct. 11, 2017

    I was really pleased with the level of service and how well everything was explained to me. My agent was really helpful and answer each of my questions. The welcome phone call follow up was also really educational as a few other questions were answered.

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    Customer ServiceStaffProcess

    Reviewed Oct. 11, 2017

    Very helpful and knowledgeable. Answered all questions. Delighted to have such professional assistance. Prompt e-mails with wonderful guidance throughout the entire process. The staff were very reassuring and willingness to assist in any way. Thank you very much for all your guidance, muchly appreciated.

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    ProcessTransparency

    Reviewed Oct. 11, 2017

    Very helpful and explained every detail with what I would be dealing with in the process to fix my debt. I was recommended by a friend who went with National Debt Relief. I would recommend using this to others if they were in the same situation. It is such a relief to know I will be debt free in 4 years.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    I had doubts at first. It is startling to receive letters and phone calls from the companies that you owe. Those doubts quickly went away as my debt started to get resolved little by little. I would recommend National Debt Relief to anyone that is trying to rid themselves of debt. It's good service.

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    Process

    Reviewed Oct. 11, 2017

    Eased our minds on how well the process is going to work for us. Right now we can see the light at the end of the tunnel, where before we saw no way out of our situation. So thank you National Debt Relief for your help.

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    Staff

    Reviewed Oct. 11, 2017

    My credit card bills had me looking into debt relief help. I'm now a little over a year into the debt consolidation and settlement process with National Debt Relief. They were good and kept me updated. I was notified by the reps anytime there was a payoff or anything that I needed to know. My overall experience with NDR has been good. Working with them has taken the burden off of me and has made my life a lot easier.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    I'm in National Debt Relief's program as I had a lot of credit card debts and have been with them for about 36 months now. Their team has been very helpful and every phone call or anything that I've had has been very positive. They’ve completed two payoffs or settlements so far for me and I have a few more to go but it's been very good. They're doing everything they're supposed to do and I would definitely recommend them.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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