Freedom Debt Relief Reviews
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About Freedom Debt Relief
Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,961,138 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 15, 2014
I appreciate what you have done to help me consolidate my debt but it took longer than I expected to start making payments to my creditors.
We understand it can be frustrating and it does take time to graduate from our program. I t looks like you estimated time to complete our program is 36 months. If you ever have a question about your progress, please feel free to contact Customer Service at 800-655-6303
Reviewed Nov. 12, 2014
I was wondering how I was going to pay my credit card debts because I was paying ONLY the minimum payment each month and getting nowhere fast. I searched the web and came across 'FDR'. I enrolled in the program about 8 months ago and "FDR" has successfully negotiated settlement terms with one of the creditors. The date of settlement was in October and settlement percentage was 70%. Am I happy? Yes, I am. Thanks "FDR."
Reviewed Nov. 12, 2014
I am very satisfied.
Reviewed Nov. 12, 2014
Very happy with the service so far. Everything has been explained very well and the process is smooth.
Reviewed Nov. 12, 2014
I am so glad that my wife and I decided to join Freedom Debt Relief because we noticed no matter how much we sent out, our debit dropped pennies on the dollar. After contacting Freedom Financial we were able to settle some of our debit within the first 4 months of joining the program and look forward towards being debt free.
Reviewed Nov. 12, 2014
I don't hesitate to recommend FDR. Everyone who has contacted me (or whom I have contacted) about my debt challenge has been patient, understanding, and thorough. Half of my creditors have settled already, thanks to their hard work. They're a modest group. After all, they sent me many congratulatory e-cards for MY efforts in reducing my debt!=) Because of FDR's expertise, I am sleeping much better. Thank you, FDR!
Reviewed Nov. 12, 2014
My experience with Freedom Debt Relief as up to now has been good. I went into contract with them with 3 credit cards owing just under $30,000. They have negotiated one of my cards so far and got it cut down to half of what I owed. They are still working on the other 2. So far so good. I am pleased with them.
Reviewed Nov. 12, 2014
So far, Freedom Debt Relief has been a Godsend. I wish we would have done this a long time ago. It is very comforting know that we will have our debts paid off four years as opposed to "probably NEVER"!
Reviewed Nov. 12, 2014
I am currently enrolled with Freedom Debt Relief and they are working hard to resolved my debt. They currently resolved 2 of the creditors and I am on my way to have financial freedom. I highly recommend Freedom Debt Relief to resolve your debt!
Reviewed Nov. 12, 2014
To date they are doing everything they promised.
Reviewed Nov. 12, 2014
I have been pleased with the experience so far. I loaded 3 accounts totaling $50k. My first account settled with a $10k savings.
Reviewed Nov. 12, 2014
I really thought other smaller accounts would have been settled by now. I even sent a settlement offer from an account that was sent to me personally. I haven't heard anything.
Reviewed Nov. 12, 2014
I would highly recommend FDR. I enrolled 6 cards 25 months ago. Made my payments on time. 5 have been settled and the last 1 is close. I will soon be debt free and it only took 2 years. I was told 3-5 years in initial consult. Thanks FDR!
Reviewed Nov. 7, 2014
I would highly recommend Freedom to anyone. We have only been with them for 4 mos. and they have already reduced our cards by two!!!!!!!!!!!!!!!!!! Also whenever you are not feeling confident or have any concerns they are always there to talk to and give you assurance that all is on track. There just isn't words to tell how great they have and are being for us.
Reviewed Nov. 7, 2014
I am very pleased with this debt relief program. At a time when I was in way over my head with credit cards debts, they were there to encourage me to take control of my financial situation and the service is very awesome! They keep in contact with you to help you thru and encourage you to keep going and even praise you when you have gotten a settlement! I would recommend this company to anyone going thru financial hardships. You have nothing to lose but your debts. They are there every step of the way to help you resolve your debts.
Reviewed Nov. 7, 2014
Overall, FDR did get our debt settled and all accounts paid off. However, the time frame and amount was a lot more than they told us it would be. We were told that our payment plan would take 3 years at a fixed monthly amount. About 10 months before we were supposed to be done with our payments, we were informed by FDR that our last creditor was finally settled and now we would have to pay for one more year. There was nothing that we could do at that time and were forced to pay about $7000 more than we were originally told. I learned that FDR had not settled with our last creditor until near the end of our plan at which time, they the creditor had added a bunch of late fees and interest, which FDR basically passed to us. I feel FDR did not do their job as promised, according to their contract. I would not recommend this process to anyone as I would contact the credit card companies and work out a payment plan on your own.
We are sorry if there was any misunderstanding on how our program works, the time frame it takes to complete our program is only an estimate and some creditors can be more aggressive and charge late fees and penalties, while you are in the program. It does look like even if added interest and penalties, FDR was able to save you money from what you originally owed.
Reviewed Nov. 7, 2014
I felt all the pre-consultation and approval was fantastic. I was very pleased with how our rep worked with us and was able to help with getting us started. However, now that the process has begun, I feel there is not enough communication. I am still having a few credit companies calling (some at work) and have been trying to get this resolved. I am looking forward to ending our debt and working with you to do so.
We are sorry if there was any misunderstandings about how our program works. Your creditors do have the right to call you, although we attempt to minimize these calls as much as possible, we cannot stop them. Also our Customer Service team will attempt to contact our clients once every couple weeks via phone or email, It looks like since you joined our program, we have attempted to contact you 4 times to see if you had any questions. We will have someone contact you this week as well.
Reviewed Nov. 6, 2014
I started with Freedom Debt Relief couple of months ago, and it has been very good so far. Two accounts are settled, and 7 more to go!
Reviewed Nov. 6, 2014
I've been a client for a couple of months now and one of my debts has been resolved! I'm quite happy about that! I'm hoping that more will start to be resolved! If there is a complaint, I wish there was more communication from Freedom Debt to let me know what is going on with present negotiations. Other than that, I'm quite happy with the service so far.
Reviewed Nov. 5, 2014
I feel it is a little soon for this review at this time, but out of 9 credit cards they have settled one in only 5 months. I have had numerous questions over that time and I have called them and they were very patient and kind with me on top of answering all the questions and making sure I understood their answers.
Reviewed Nov. 5, 2014
I am very satisfied with the way my account has been handled. Whenever I have a question all I have to do is call.
Reviewed Nov. 3, 2014
I have been with FDR for about 2 1/2 months and have not been able to get anything I requested done. I have been begging to speak with someone in charge for over a week. I have called and asked. When a regular associate calls, I have asked them to connect me to someone in charge with no luck. I have emailed them and asked but so far no one in charge has called me.
When I first started the program I thought I was getting into a credit counseling service and did not realize what debt settlement was. I initially canceled the contract within three days (only having three days to cancel a contract without consequences should be a major red flag) but was talked into staying with it by the National Debt Relief person who actually enrolled me. I also cancelled with the bank (CTF) that they had set up my withdrawals to go to (More on this later).
At the time I was enrolled they suggested to me to change bank accounts since most of my bills were directly withdrawn from my account. I was told not to pay anymore on the bills enrolled and to give them as the contact person to my creditors. I did all of this. Of course by not paying my bills I started getting my credit slammed at least 8 times or more monthly and my debt amount kept rising but they told me to expect this to some degree. They don't express it to the degree it should be though in my opinion.
When I agreed to stay enrolled with them, I told them that the banking account information had changed and that I had canceled with CTF as well so it all needed to be reinstated. They took the information and said they would take care of it. I also told them I needed to have the welcome packet snail mailed because I did not have a printer or fax machine. They said it would be sent out by snail mail as well as email. I got the email one but could not download the packet. I kept getting a message that said the file was corrupted. I called and explained this and was told again that it would be mailed out. That was back in August and I still have not received it.
I then received an email telling me that they had settled a debt for me and I accepted it but told the guy that I still hadn't gotten the welcome packet to send back the paper work and they were supposed to be sending me a document to sign to allow them to take the money out. He said it would be okay and the packet and all would be here soon. It never came but finally I was able to print the packet out and send the paper work back to them. Another agent was able to set it up for me to e-sign the withdrawal document so everything was supposed to be taken care of. Keep in mind that I told each agent about the account number changing and each one quoted back the correct information to me.
I kept a watch on things and saw that no money had been taken from my account so the settlement was not getting paid. I started calling FDR in September to try and get it all straightened out and each time I had to go through the whole spiel about what was going on. I then had to wait for them to check everything only to be reassured it had been taken care of and if they needed anything else they would contact me. "Thank you for choosing FDR" and blah, blah, blah. Each paycheck I would wait a week and see if the money had come out and when it didn't I would call and it would be the same thing each time.
Finally I got an agent that really checked into it and he even got CTF on the phone with me and both assured me it was taken care of and if we need anything else.....I truly thought it was taken care of finally. We went over the bank account change again at this time and FDR was supposed to take care of that with CTF. It didn't happen. Of course this caused the first debt settlement to fall through but lo and behold if they didn't settle again with the same company but again no money was taken out so I called again.
This time I was told that I had not signed the document needed to take the money out and I told her it had been signed so she looks and finds it and gives me the same answer as the rest of them. I got one or two more calls of this nature and I finally asked to speak with someone in charge. No one was available. At this time I start getting phone calls and emails telling me I missed a payment so I call and explain everything again. I send an email explaining it.. I got phone calls daily and explained it to them. I asked them to have someone in charge look at my situation and call me back so we could get this solved. No one ever did. No one replied to my emails either.
We are now in November and I am done with it all. I want to cancel with them and I feel like I shouldn't have to pay them anything. I tried. Lord knows how hard I tried and now I give up. I told them this both by phone and by email. When I told them this over the phone (after I asked to speak with someone in charge and was told I would have to tell them what was going on - again - before they could do this), the girl was going to transfer me to the "correct" department but of course I was disconnected instead. What the heck am I supposed to do? My patience has ran out. It is not like they are doing this out of the goodness of their heart. They get paid well to do this for you and yet they can't straighten out something as simple as a bank draft? Nice people for sure but inept. There are many more examples of the ineptness but I have made this long enough.
We are sorry to hear about your frustrations and any misunderstandings on how our program works. Freedom Debt Relief is a debt settlement program, that works for clients who have decided not to pay their enrolled debt. Our clients are in a hardship and our program helps get people out of financial difficulties. It appears that in the short time you were in the program, we attempted to reach you several times without success and as of 11/5 your program was canceled.
Reviewed Oct. 28, 2014
I am so happy that I asked for your help. You have already settled three of my accounts to date sooner than I expected. Thank you so much! It has been the best decision I made.
Reviewed Oct. 27, 2014
Very satisfied with the results so far.
Reviewed Oct. 24, 2014
I'm pleased with the overall progress thus far. My greatest criticism is a failure to e-mail me when I send a fax and request an e-mail acknowledgement of receipt. Also, an occasional progress update would be greatly appreciated.
Reviewed Oct. 23, 2014
We have been very pleased with how this company has helped us reach our goals to have no more credit debt. We are still working with them and would recommend anyone who finds themselves in this situation.
Reviewed Oct. 23, 2014
I enrolled in Freedom Debt Relief after constant calls from their sales department over a year ago who assured me this program would greatly reduce my debt. He also told me the creditors would stop calling after 6-8 months and that FDR would field the calls. I've been in the program over a year and paid my monthly amount on time. With the hidden FDR fee (23% in my case), and when I say hidden, I mean it's not information on your online profile, with the FDR fee I am only saving about $1,000 and continue to get harassing calls from debt collectors at WORK and now a lawsuit from AmEx. I suggest anyone out there who's considering this program to negotiate directly with your creditors, keep your credit score moving in a positive direction and don't fall for this easy money solution that Freedom Debt Relief promises.
After a year of paying on time, their subsidiary, Consolidation Plus, offered to "lend me" the money through another bank so I could start improving my credit. At 19% interest! Which was basically what I was paying my original creditors. And myself and both of my parents have received harassing calls from debt collectors over the entire year. Not worth a thousand dollars. Save yourself the headaches and negotiate directly with your creditors. I highly doubt all the positive reviews here are legit. I have read similar negative reviews about the lack of customer service and the actual money saved. This company, which is not BBB accredited, preys on the idea that you can save lots of money and that's simply not true.
We are sorry to hear about your frustrations. Our Debt Relief program attempts to minimize creditor calls and that is covered during our welcome call. We are sorry if there was any misunderstanding regarding creditor calls. Our fees are covered when clients sign up for the program and they are written in our clients contracts. We attempt to save our clients the most money when negotiating their debt and our Consolidation Plus program is a great program for people that qualify. As far as the BBB, we currently have an A rating. We will have someone contact you to review your program in detail.
Reviewed Oct. 23, 2014
I lost my job & tried several other outlets to get a job but unfortunately no luck. Everyone wanted $$$ and no income came out of that. In the meanwhile we lived on credit cards. Max one and move to the next one. My husband & I took every promotion that came our way. Since we both had excellent credit before the credit cards company realized that we no longer could pay off completely what we charged they kept sending them and we kept signing up for them. At one point one of the credit card companies cut us off at what we had spend up to that moment. Since everything else was already max out we were stuck. No ability to pay for groceries, bills or gas for the cars. We were broke.
My husband works a part time job & that was not enough to sustain both of us. We got a flyer in the mail and it promise that this company could help us resolve any credit issues. We did not believe that at all but thought we have nothing to lose. We already have lost it all. They really have nothing to take from us. So we gave it a try. Only 3-4 months later one of the credit cards was resolved. I could not believe it. Not only do we pay less a month than we were when we were making minimum payments on our own but now one of the credit cards is completely gone.
People say count your blessings. Freedom Debt Relief is our angel sent from above to help us in a situation that we could not see a way out. From a couple that was financially responsible and paying all bills as they came never spend more than we could afford. To a couple that could not make more than minimum payments and at one point that was too much to pay too. The day we got the flyer for Freedom Debt Relief we were left with 2 can of green peas from a Dollar Store. Really if you wanted to take anything from us, we had used clothing, used shoes and used socks. No quarters for the laundry mat. Now you can really see what I mean when I say we really had nothing of value for anyone to take. Had nothing to lose but a whole lot to gain if I called a phone number in a certain time period.
So I called at 11:30pm PT & thought I will leave a voicemail and no one will ever respond. To my surprise a lady answered the phone. I told her about the flyer. She asked a few questions and said someone will call us the following day. So again I thought, oh yes sure they will. It is another dead end. About noon the following day someone did call from Freedom Debt Relief. I talked to the guy and my husband and we decided to give it a try. The guy asked for much less than what we have been paying and said this will cover all 7 credit cards. I thought, oh yes another scam. As I mentioned above in just a few months one of the credit cards was gone. Alleluia. Un believable but true. Gone completely & utterly gone. Was completely paid off. Now I can grocery shop at regular stores & sleep better at night. Freedom Debt Relief gave me my life back. Thank you my darling angels for watching over us.
Reviewed Oct. 23, 2014
So far everyone has been very helpful and friendly. You have already settled one account for me and I look forward to more good news on my other accounts.
Reviewed Oct. 22, 2014
Negotiations slower than originally discussed, 6 months 1 resolved. This was clearly misinformation but I received an accurate and detailed expectation now customer service spent a lot of time clearing up what was misrepresented initially. We are going to hang in there a few more months to see if we get any more movement. We only have one resolved in 6 months but now that I have clarity I would refer friends just advising them to have a clear understanding from the start. We received many different answers and advice but a wonderful lady put everything out there and gained our confidence.
We are sorry for any miscommunication when you signed up for the program and It is nice to hear that someone was able to assist clarifying matters for you. If you ever have any questions, please contact our Customer Service team and someone will be more than happy to help.
Reviewed Oct. 22, 2014
I want to thank everyone at Freedom. They are all so nice. From my first call they answered all my questions. They have put my mind at ease and truly look forward to them getting me debt free.
Reviewed Oct. 22, 2014
FDR has made my financial life less worried as was before at the end of every month when worries came on me from my debtors.
Reviewed Oct. 22, 2014
So for my experience with your company has been pleasant. When speaking with your agents at the 800 #, they have been polite, and informed on what my needs are. They have met all my needs. Yes, I would refer someone to your company.
Reviewed Oct. 22, 2014
I'm so pleased with what you've done so far in helping me resolve my debt. All your customer service people are so kind and understanding and supportive. I really appreciate that.
Reviewed Oct. 21, 2014
I was satisfied with FDR as I neared my three year point, and had two accounts finishing up at the beginning of 2014 with one left under negotiation, but they have been totally unresponsive to requests for status on this last account once I got to my three year anniversary. They don't answer emails, and a call gives you the equivalent of talking to the HP's lowest support people who sit and read off of screens. No information, no help, and empty promises. Up to the beginning of 2014, I would have recommended FDR, now I will not.
We are sorry to hear about this and servicing your accounts until completion is our standard. Someone is reviewing your last 2 accounts will be contacting you before the close of business today.
Reviewed Oct. 18, 2014
I signed up with this company back in July of last year. I told them I had a deal in place with Discover, but they wouldn't let me leave that account off. I ended up getting sued by Discover because I had to follow the guidelines set by the Freedom Financial. I was pissed beyond belief when I was sued by Discover. Also they didn't do crap about my other debts. I was sued two other times and had to deal with the creditors on my own, which ended me having to pay Freedom Financial's fees to pay on the judgments against me.
Over 3/4 of the money I put into the program went to paying their fees, and very little went to what I owed the credit card companies. When I filled out their surveys I gave them a bad rating, and when I spoke to people in their customer service group I got the run around, and they wanted me to pay in more money. I could barely make ends meet. Last time I talked to a person in their company I blew up and went off on them. DO NOT TRUST THIS COMPANY!!!!! THEY ARE SCAM ARTISTS AND WILL SCREW YOU OVER!!!!
We are sorry to hear about your creditors suing you. Although it does not happen often, we do explain that it can. I am not showing that you paid 3/4 of your drafts in fees. Our fees are only collected once we have negotiated a settlement on an account that our clients have approved. We have helped thousands of clients over the last 12 years and we have settled almost 3 Billion dollars in debt.
Reviewed Oct. 16, 2014
For me, Freedom Debit Relief has been a lifesaver. I had gotten myself in credit card trouble and didn't know what to do about it. I heard a commercial on the radio about FDR and I called the number. I felt a side of relief from the very first phone call. The staff was easy to talk to and non-judgmental. They were my hope and today, I now have my first agreement and will have paid off one of my credit cards by February. Thank you Freedom for helping me to become debt-free.
Reviewed Oct. 12, 2014
I signed up with FDR approx 13 months ago and was hopeful. The draft amount that I had to pay into the program was a strain on me but I was determined to stick it out. Things were going ok until I was served with a lawsuit from Citibank. I was scared and immediately turned to FDR for advice. I was told that there was Nothing they could do basically. I was told to answer the suit but I did owe the money so....I received a judgement shortly after. Then, last week I was sent a request for POA so they could set me up with discounted legal counsel in case Chase decided to sue me. Why didn't they do this when Citibank was suing me? I owe CB twice as much as Chase. They have settled a few of my accounts but I was never told that I will most likely receive a 1099 this year for the amount I "saved" which in reality was only the late fees and Finance charges on those accts. which I will have to pay taxes on. I have stopped the drafts from my checking account and plan to cancel my account with them. I only hope that I will receive the balance of my dedicated account and not have to fight them for it.
We are sorry to hear about this. We understand that when a creditor decides to take an account into a legal status it can be more frustrating and scary. Our intent is to always provide our clients with the best service to save them the most money and graduate them from the program in the fastest way possible. We will have someone from our Advanced Collections team contact you.
Reviewed Oct. 11, 2014
When I first signed up the updates that I got were every month and every question was answered clearly. Now I get absolutely no updates and it has been 7 months and not one settlement. Thinking of getting out and handling directly with creditor.
We are sorry to hear about your frustrations. The average settlement is made within the first 3-5 months, although you only enrolled 3 accounts into the program all with higher balances, which would mean your first settlement may take a little longer to get. We will have an Advocate review your program and contact you this week to review with you.
Reviewed Oct. 10, 2014
After nearly 6 months in the program, FDR excitedly calls me to accept a settlement, (the first of 7 credit cards) for 50% off my highest credit card. They tell me the settlement will reduce the amount I owe over $5000. So I'm thinking, "wow, ok sure, I accept." The problem is, what they don't tell you, and the extent that they go to hide it from you. They don't tell you the amount of their fee. For me this fee for this settlement was $2147. I never knew I was paying that amount in addition to the settlement amount because they didn't disclose it to me. Thus instead of a 50% settlement, it really was a 70% settlement. I only found out about a month later when the 2nd settlement came in again at 50% and I said, "that includes your fee right?" Oops! Exposed! They told me no, and that their fee is in addition to the settlement amount. I ask the amount, got my calculator only to realize it's not a 50% settlement, it's over 70%.
So I said, "I have to think about it and I'll call you back." In the meantime I called my creditors and all except 1 was eager to accept a 50% settlement with most willing to go 40-45% and the lowest at 30%. So I thought why would I pay FDR thousands of dollars for something I can do better than them anyway. So I called FDR to cancel the program and I asked for a refund for the fee amount they failed to disclose regarding the 1st settlement, telling them had I known that amount I would not have accepted the settlement. I told them they're using deception and dishonesty to get people to accept these settlements. They said I can cancel the program but no refund.
So who does FDR really want to help? The fact that FDR hides their fees and does not disclose it in the total settlement amount that the consumer ultimately pays, is a testament of a corrupt company preying on and taking advantage of desperate and troubled consumer just looking for help. Thus rather than help the consumer, FDR helps themselves with these hefty hidden fees by means of outright deception and corruption. When you raise a complaint, they insist and argue that it's the consumer's problem for failing to find the hidden fee and include it as a total settlement cost. Not a good company to deal with if they have to resort to deception and dishonesty.
We are sorry to hear about your frustrations. We do not hide our fees, they are reviewed during your on-boarding process and it is covered in your signed agreement. You are correct, you can speak to your creditors and arrange a settlement, although, we have been doing this for over 12 years and we are the industries leader in getting some of the best settlements for our clients. We will have someone review your program details and contact you to review them this week.
Reviewed Oct. 9, 2014
This financial mess we've gotten ourselves into has been daunting and overwhelming, and so when I came to you I felt shaky & like a total flake. But every contact I have had with FDR staff has been consistently positive -- your staff is professional, knowledgeable, compassionate and non-judgmental. That has made a world of difference. As overwhelmed as my husband & I have been, I finally felt a little bit of hope that we will actually get through this.
Reviewed Oct. 9, 2014
Excellent customer service. Quick and friendly response to any question or message I have sent over the past few months.
Reviewed Oct. 9, 2014
Freedom Debt Relief has proven to be one of the best companies that truly help people with financial situations right from the initial phone call. I would highly recommend the program to all my friends and family. I can only say that I am extremely satisfied!
Reviewed Oct. 9, 2014
The people who work for you are very friendly and informative.
Reviewed Oct. 8, 2014
Very Happy to have found Freedom Debt Relief. As I've so far experienced great help with all the team members!! Starting to already see my debt getting settled in 7 months is an amazing feeling!! I can start to breathe and feel the stress lifting!! Freedom!! What a relief, thank you!
Reviewed Oct. 8, 2014
I have been pleased to this point.
Reviewed Oct. 8, 2014
When you have debt and want to paid it and creditors will not work with you, turn to Freedom Debt Relief. A company of professionals that will help. They have help and are still helping me.
Reviewed Oct. 8, 2014
I have the utmost praise for Freedom Debt Relief. They have been helpful during the stressful times when you are second guessing yourself. They have been professional, straight forward, and very helpful in explaining. I am very blessed to have this company on my side.
Reviewed Oct. 7, 2014
I have been paying for years and the balances seemed to never go down. Now, I am making progress with my money lasting more than payday to payday!
Reviewed Oct. 6, 2014
Very helpful. They always have your back! There is a light at the end of the tunnel.
Reviewed Oct. 6, 2014
Freedom Debt Relief has given me confidence that my credit card debt can be resolved. Not only does this make me happy, but has changed my life for the better in other ways. One of the most important ways is living, and surviving, within my means! I appreciate the respect I receive from staff and their attention to my account. The greeting cards are icing on the cake. Thank you Freedom for my new freedom!
Reviewed Oct. 6, 2014
I contacted FDR and set up my contract with them in January of 2014 with over $33K worth of debt through 4 different creditors. To date, two of them have been settled! I think this is amazingly quick and I'm very impressed. I can't thank FDR enough for helping to get my affairs in order so that I can start over with a clean slate. Thank you FDR for the help thus far. Two down, two to go. I have ultimate faith in FDR. I'm SO happy for myself that I decided to contact them. One of the best financial decisions I've ever made.
Reviewed Oct. 6, 2014
I am so glad to see settlement on two of my credit card accounts.
Reviewed Oct. 4, 2014
I am really pleased with Freedom Financial. They make it so easy. In the short time I've been with them, so far they have been able to negotiate on 4 of my accounts. They keep me posted on everything they do. Someone always calls to just keep up to date with me. I would recommend this company to anyone who needs debt relief.
Reviewed Oct. 3, 2014
Everyone we have dealt with has been very friendly and patient. Things were handled quickly with nice results. I would recommend Freedom Debt Relief to anyone who needs the help and guidance.
Reviewed Oct. 3, 2014
I couldn't of done it without the help of Freedom Debt. You guys are doing a fantastic job with my creditor! Thank you so much and God Bless!
Reviewed Oct. 2, 2014
No issues so far.
Reviewed Oct. 2, 2014
I am totally disappointed in the services I have received from Freedom Debt Relief. When I first spoke with Brett, he promised me my accounts would be negotiated and settled within 6-8 months. I am not going into my 10 month and I am still receiving phone calls and nasty letters from creditors and only two out of ten accounts have been settled. I also find out that I have to negotiate some of my own settlements. My account is paid on time every month. If I had known about the poor service before I had as much money invested as I did at 6 months I would have withdrawn from the program. They believe they have done a great job settling two of my accounts.
We are sorry if there was any confusion about the time it takes us to settle your accounts, how creditor calls can happen and sometimes with more aggressive creditors, it can be in our clients bets interest to work with us to get the best settlement. We are having someone from our Customer Service department call you to review your program and answer any specific questions you may have.
Reviewed Oct. 2, 2014
These last few months seem to be moving my life back to being able to live a better financial life. Although I know there is more I have to do. I hope in the months ahead Freedom Debt Relief will be as helpful and I'm confident they will be. I can't thank you enough.
Reviewed Oct. 2, 2014
Great customer service!
Reviewed Oct. 1, 2014
Freedom is working hard to get my goal.
Reviewed Oct. 1, 2014
Freedom Debt Relief has been very pleasant to work with satisfying my debt. We have been very successful in the settlement of one of my credit card accounts. I do expect the others will be as successful. I do believe that they merit the AAA rating from the Better Business Bureau.
Reviewed Oct. 1, 2014
I have been very pleased with the help that I have been receiving from Freedom Federal. And I am very excited and looking forward to the day that I am completely paid off of all of my debt.
Reviewed Sept. 29, 2014
I was very pleased with Freedom Debt Relief at first, then I found out that because of my location that I would be dealing with cni and in the beginning I was pleased and they settled one of my very old debts right away with a monthly payment. What I didn't realize was the 25% fee that was tagged on that used up my reserves. Now it is time for this bill to be paid off and it seems like they're scrambling and asking me questions that should have already had the next negotiation in line. I have been sending them to bills. I have been doing my part contacting them, calling them and it just seems like all they want is my money for my reserve acct. I wish I had 1 acct manager not anyone who answers. I am not feeling very good. I am not sure they have my interests 1st.
We are sorry to hear about any frustrations. The fees you have for your program are outlined in your contract and are charged per account, once CNI has obtained a settlement. If you have concerns about CNI, I suggest contacting them and allowing them to assist you.
Reviewed Sept. 28, 2014
Very happy with FDR thus far. Mr. ** has been very available and good at answering my questions.
Reviewed Sept. 28, 2014
It is a good feeling knowing I have people that is helping me to get back on the right track. Thanks.
Reviewed Sept. 25, 2014
I am having a hard time logging in to the website to check my account (do not work). Each of the password.
Reviewed Sept. 25, 2014
They all have been very supportive and understanding to what is going on with my situation with my debt. They contact me or email me any information I may need to know.
Reviewed Sept. 24, 2014
Have only settled 1 out of 35 accounts. Misrepresented program during sales pitch.
We have reviewed your program and only see 15 accounts enrolled in our program. There has been one settlement that we successfully negotiated in August. On average our clients have their first settlement between 3-5 months in the program. I am sorry, if this was not communicated to you. If there is anything you are not sure of and need clarification, please contact our Customer Service Department.
Reviewed Sept. 24, 2014
My experience thus far has been great. Everyone I have spoken with is helpful and friendly and have helped reduce the amount of stress I have felt going through this process. I feel like I've been able to hand a huge problem over to someone who is happy to help solve it.
Reviewed Sept. 24, 2014
For this company to have the word "relief" in its name is absolutely accurate. I have been in the program for less than eight months, but Freedom Debt Relief has already negotiated and settled two of my four debts. The customer service representatives are respectful, friendly, and helpful, whether on the phone or via email. They always reply promptly, and have the ability to resolve issues on their own, instead of having to always get supervisors, as some companies do. The sense of relief I feel, having enrolled in this program, is immense. I highly recommend FDR.
Reviewed Sept. 24, 2014
I am very pleased to be relief in paying off my debt. The customer service people are so friendly and extremely helpful and they really help you with any questions. They help you feel secure with the service they are providing. It takes a While to build up your account any accounts off, and the creditors are persistent with their phone calls, but we the way I look at it is... I owe the money, so I have to put up with those calls...
Reviewed Sept. 24, 2014
I have been impressed with Freedom Financial, with so many negatives in this world this has been a big weight lifted off my shoulders! I have only had good things to say. Everyone that I have spoken to or emailed has been very helpful and considerate. I have already seen much progress in setting my goals. Kudos to all that try hard for their clients!!!!
Reviewed Sept. 24, 2014
I was optimistic when I signed up with FDR and, to date, my experience has exceeded my expectations. After several months of on-time program payments, I was able to qualify for C+ program. This program allows for settlement of creditor debt while simultaneously rehabilitating my damage credit rating. My journey to achieve a debt-free lifestyle is now an attainable destination.
Reviewed Sept. 24, 2014
Professional and thorough with the process. First class attention and advise.
Reviewed Sept. 24, 2014
I am overall dissatisfied with the time it takes to resolve these debts. I understand why, because it was explained to me last month when I was asked for feedback then. The latency is not what was explained during the sales process. I was told within 3 months, not 8 months.
We have reviewed your program details and our records indicate that we were able to negotiate a settlement with one of your creditors in about 5 months after you joined our program. The average time we obtain a settlement for our clients is 3-5 months. We are sorry if there was any confusion regarding this.
Reviewed Sept. 24, 2014
I would recommend Debt Relief to any one of my friends. They have so far come through with everything that they promised me. Whenever I have a problem, they are there to also help me resolve it. I feel I am finally getting my finances back in order now.
Reviewed Sept. 23, 2014
When I first started my account with Freedom Debt Relief I was very excited. I've been in the program for 34 months and they've been incredibly successful in negotiating amazing amounts on my 7 enrolled credit card accounts. Every person I spoke to was very helpful and very assuring every step of the way. I have one credit card in a settlement that is now paid off and one last credit card that FDR needs to finish negotiating.
The problem is now that I am able to completely pay off my account in full, I sold my house to pay off all of my debt, I am taking a horrible beating. I called for a payoff, confirmed that nothing else would be due and sent my payment to FDR immediately. A month later my account was still debited for the monthly draft. When I called I was assured if I let that go through; because suddenly there wasn't enough in the account to pay off the last settlement, the last creditor and FDR's fees (even though that was supposed to be covered by the "final" payment), that this last monthly draft would definitely be all that was required.
Hah - so when I checked up again later the same month, I still needed another $250 to cover the last settlement, the last creditor and FDR's fees. I have asked, emailed, called and spoken to various employees including supervisors and I have not been able to get a detailed statement or even get anyone to communicate with me regarding my account...unless I initiate a call. They do not return calls and do not return emails.
I called yet again as I still have not received a statement account and was told I needed to pay yet another $1200 to settle my account. Really??? I am just getting the run around now and literally being punished for paying off my account early. I will not continue to take this deplorable treatment. While I "run" to the State Attorney General's office and to my attorney you should RUN RUN RUN in the opposite direction of Freedom Debt Relief.
We are sorry for any confusion regarding the completion of your program. Someone from our Customer Service Department will review your information and contact you today.
Reviewed Sept. 22, 2014
Your customer service is very helpful and supportive. Everyone I have talk to has been professional and I have always felt they were trying to help.
Reviewed Sept. 21, 2014
They never return calls or emails. They will never give out extensions so you could just work with one person. When I terminated with Freedom, I was able to call the 3 accounts I had Freedom working on and settled them myself in less than 30 minutes and I didn't have to pay over $1,200 in fees to Freedom which is a rip off. When people call Freedom, they are in desperate situations and need help. Freedom is your best buddy willing to help when you make that initial call but good luck getting answers after that because they won't respond back. The fees I paid out to Freedom in 17 months could have taken care of a couple of my accounts. It really made mad when I was able to settle these accounts on my own. They sat with Freedom all this time and they never made an offer to me to settle them quicker. I was able to settle these accounts for a better rate than Freedom supposedly say they do.
I would never recommend this to anyone. What I recommend is call and work it out with the creditor. It will save you money in the long run and you won't have to deal with the frustration of Freedom's lack of customer service. This company should be investigated for their excessive fees and preying on people who have come to them as a last resort. They owe me money from the withdrawals they took out after I terminated my account and I can already see that this is going to be a hassle.
We are sorry to hear about your frustrations and you are correct, you as a consumer can contact your creditor and negotiate settlements, although we have been doing this for a long time, we have a massive amount of data from thousands of creditors, strong relationships and we have leverage that individual clients do not always have. We purposely do not assign individuals to work with individual clients, this is done if an employee is off on vacation or sick our clients always have representatives to speak too, all of which have access to our clients accounts. It was exciting to see that in the short time you were a client of ours we were able to negotiate several very good settlements all with at least 50% savings to you. If you are still concerned about how our program works, please feel free to contact our customer service department.
Reviewed Sept. 21, 2014
I have been with Freedom for 3 months. I have 8 creditors who by the way call me every single day 2 or 3 times a day. I was told by Freedom 1 account was settled then things changed and now no accounts are settled. I am giving Freedom 3 more months to negotiate then I will decide what to do.
We understand it can be frustrating getting collection calls, but unfortunately we cannot stop your creditors from calling you. Please if you already have not done so, change your number with them to ours and either do not answer the phone or use the scripting we provided to you in your welcome packet. We will have an Advocate review your accounts and contact you to review in detail. It looks like you just joined our program in June of this year and it is estimated to take about 36 months to complete. If you ever have any questions or concerns please contact Customer Service by phone or email.
Reviewed Sept. 20, 2014
My husband and I are extremely pleased and satisfied with our experiences with FDR! With the help of FDR, we are tackling a problem that seemed impossible and defeating to us. Now we feel a great relief and are looking forward to many more successes with FDR!
Reviewed Sept. 20, 2014
The experience has been excellent. The customer service team has been very responsive and have been kind and understanding. They have been great.
Reviewed Sept. 19, 2014
It is a scary proposition to admit that you need help to regain control of your finances. Everyone who I have dealt with from the company has answered all of my questions thoroughly and never made me feel awkward. I have already recommended Freedom Debt Relief to a few friends.
Reviewed Sept. 18, 2014
I would recommend this program to anyone who wants to get control of his or her debt in a timely fashion. The representatives are very straightforward during the initial process to ensure the program will be beneficial and something that the client is realistically able to do. Also, the representatives are very understanding and helpful which makes the process a lot easier. I really like that I can track my progress and check my credit score as well on the easy to navigate website.
Reviewed Sept. 18, 2014
I was told the process would take about 3 months to settle with all clients. It has been almost 8 months and only 1 has settled. I get conflicting information from customer service every time I talk with someone. I am not allowed to talk with negotiators, even to ask questions. The explanation of how it actually works is way different from how I was told it would work when I signed up.
We are sorry for any confusion. We will have an Advocate review your accounts in the program and contact you with a full review of your program.
Reviewed Sept. 18, 2014
I am very happy I am enroll in this program. Very efficient and always available to answer any question.
Reviewed Sept. 17, 2014
I just started the program and already feel relieved. Freedom has worked very hard on getting me debt free.
Reviewed Sept. 17, 2014
I rated my relationship with the company as a 4. My only reason for not rating FDR a 5 is I wasn't assigned a personal negotiator from day 1. It was frustrating for me to have to tell my story over and over again every time I called and got a different person to deal with. I faxed several documents to the generic fax number and the company didn't receive even though I had a confirmation sheet that said the faxes went through. I feel if I had 1 person to deal with and to send info to, it wouldn't have been frustrating. All the people I spoke with were professional in their dealings with me and took the time with me to explain where my account stood. Would I recommend FDR to family and friends? Absolutely and already have done so. Thank you FDR for assisting me get my life back.
Reviewed Sept. 17, 2014
This is the best thing I have ever done to help me out of my financial problem. They had negotiated with American Express and citi bank for more then 65% off my original bill. If you are tired of just making the minimum payment with no end in sight this is the place you should go to.
Reviewed Sept. 17, 2014
I have had nothing but excellent service.
Reviewed Sept. 17, 2014
I was hesitant to go this route working on bringing down my debt and improving my credit score but after much research and great conversations and emails with my adviser, I knew it was the right choice. I am more than happy with the service and communication I have received and would recommend FDR to others.
Reviewed Sept. 17, 2014
Just great to help out.
Reviewed Sept. 17, 2014
One credit card resolved, 4 to go. The settled account was for 70% of the outstanding balance, which is better than 100%. Look forward to the other cards being settled at an amount less than what was owed when I enrolled in the FDR program.
Reviewed Sept. 15, 2014
Freedom Debt Relief will tell you anything you want to hear. The one thing they will never tell you is that the creditor can choose not to work with a 3rd party and take you personally to court even with being enrolled in the program. I was enrolled in the program for 10 months. They were able to quickly settle a debt with Bank of America and told me they were in open negotiations with American Express. I continued to pay into the program and one morning almost a year into it I receive notice American Express has filed a lawsuit against me. I call up to question this in a panic state - I am then told I need to bring my account balance up by depositing over $641 to start the settlement deal with American Express and stop the litigation. I deposited the money only to find out there was no deal. Finally someone I spoke with in advanced collections admitted "Amex doesn't want to work with us. There is nothing we can do." So now I am stuck with 100% of the Amex debt plus an additional 10 months of fees and interest.
We are sorry for your frustration, anytime you owe a creditor money, they have the right to pursue legal routes to collect their money, although we do have an Advanced Collections Team that may be able to offer some assistance on this. We will have someone contact you this week to determine the best route for you to take.
Reviewed Sept. 12, 2014
I am very happy with FDR. Before I contacted FDR I felt that there was no way out, but now I feel relief to know there's help.
Reviewed Sept. 11, 2014
I had a letter from Freedom Debt Relief to consolidate my credit card debts. I was hesitant at first because I already had an experience with one agency and it didn't work. They put me in more debts. With FDR, I have a total satisfaction and peace of mind because I am no more paying multiple customers. FDR is one of the best agencies I will recommend anybody to in order to pay off their debts.
Reviewed Sept. 11, 2014
I am satisfied that I did not have to go to court, however, instead of decreasing my amount owing, it increased. The promise that the amount will be lowered, "practically cut in half" did not happen. On top of that, now I have to worry about paying your fee of $3000+? So all the sales talk about helping me lessen my burden did not happen. And the negotiator who dealt with the creditors made the negotiations without even letting me know what the offers were. She just took it into her hands to decide what offer to take. I thought we were in partnership when it came to the decisions with my account. ** I have until 2019 to pay off my debt which I could have negotiated on my own. But thanks anyway...
We are sorry to hear about your dissatisfaction, but our program is designed to help get you out of debt for less than you owe and on average our settlements are about 50%. We will review your program and accounts enrolled and someone from our Customer Service department will contact you this week.
Reviewed Sept. 11, 2014
Sent me paper much toooo late. Sent e-mail 3 days ago. Have not yet rec'd a reply!!!
We are sorry to hear if there have been papers sent to us that we have not received. Someone from our Customer Service department will contact you to confirm your paper work is being handled correctly.
Reviewed Sept. 11, 2014
I am very pleased with the help and service provided by Freedom Debt Relief. Their taking over paying our debts down has been a great relief.
Reviewed Sept. 10, 2014
Let's start with the positives. FDR have settled 4 accounts for me and 1 account will be settled hopefully by the end of this month. (The last payment was processed recently according to the cftpay website which I was told by an FDR ACT agent that website was not accurate... Umm, ok.) I think they did a good job settling these 4 (going on 5) accounts in a span of almost 2 years. (I've been in this program since October of 2012.) I have 1 account left in the program that will be done in 13 months. I originally enrolled 8 accounts in this program but I had to remove 3 accounts and settled them on my own because, like what happened to most of us, the creditors were NEVER contacted by FDR - they kept calling me, and I was worried of getting sued again so I went ahead and worked on them on my own. So far, I have closed 2 accounts of the 3 that I removed from the FDR program and 1 account I am currently working on (and they only charge me a $10 fee each month on top of my monthly payment).
I was disappointed after a call today with the advanced collections team agent, when I requested to have my draft amount lowered from $484 beginning 9/18/14, since I only have 1 account left with payment arrangements of $120/month for 24 months that started in October 2013. I went back to the payments that were cleared and I have made 9 payments of $120 and 1 payment of $240 (as of August 2014) since October 2013, which means, to date, I am current with my payments. All I was asking for was to have them review my account if they can lower the draft amount since $484/month is clearly too much to cover a payment of $120/month for the 1 account that's left in the program. This means I will be overpaying for the next 13 months if I get stuck with the $484/month draft.
I initially requested for a lower draft last month and an agent from advanced collection team told me that $180/month should be good (that includes admin fees, etc.). I even electronically signed a document agreeing to this draft amount which I did and submitted it FDR. I found out later on (on my own since I check the client portal regularly) that for some reason, this request was rejected. I was never informed that it WAS rejected.
When I called today to have them review my account, the agent who's obviously very knowledgeable about the program, who was intimidating on the phone and who talked over me numerous times (they can run the tape if they need to), said that they discourage too much changes on the account since it might negatively affect the settlement. I asked her if she could see how I will be overpaying if I stuck with the $484/month draft for the next 13 months to cover the $120/month payment to creditor, for the same amount of time, 13 months. She told me she's not sure... Blah blah blah... Even a kid who knows basic math knows that I will be paying 4x than the due payment to the creditor. I simply requested for them to review my account and lower my draft because I know it's possible but I was told NO. Bottom line, FDR is helpful but I suggest to just go ahead and settle with the creditors. It's faster, cheaper, easier and less stressful.
Thank you for you feedback and we are sorry to hear of the concerns you have. Congratulations on the settlements made so far! As far as the $10.00 a month fee, FDR, does not charge fees unless there is a settlement that has been made and approved by our clients. You may be referring to the fee from Cross Roads Technology. We will have someone review your request to lower your monthly draft and contact you with the impact it can have to your program.
Reviewed Sept. 6, 2014
After being in the program for 7 months, I thought that more than one of my accounts would be settled by now. Otherwise the customer service is great at keeping me apprised of what is happening.
Reviewed Sept. 4, 2014
So far I have been very happy with the results I have had. Still have more to do and looking forward to the same results.
Reviewed Sept. 4, 2014
I enrolled in your program late in March. It's now almost six months later and only one account has been negotiated. I wrote to Customer Service twice in the last ten days and have only received the canned ack letter. I get at least four calls a day from Citibank - this should have stopped long ago. Also an occasional call from another creditor - namely Laura ** at Synchrony Bank. She even called at work after I was gone for the day! I thought that was illegal. Is there a way to get out of this?
We are sorry to hear about your frustrations. Our clients normally get their first settlements between month 3 and 6, but is depends on many variables. Also as annoying as calls from your creditors can be, we do explain that when you owe a debt your creditors do have the right to collect, which includes creditor calls and even in some cases a creditor can sue you. You can terminate from our program at any time. We will have someone contact you tomorrow.
Reviewed Sept. 4, 2014
Freedom Debt Relief has been a great help to me in getting my debt reduced and helping me to get out of debt. Without the negotiating power of FDR, I would still be behind in my monthly payments.
Reviewed Sept. 4, 2014
So far I have been very satisfied with the service I've received. Keep up the good work. Can't wait to have those bills all paid off.
Reviewed Sept. 3, 2014
I have not made a payment on 6 credit cards since 12/13 & you have only settled 2 accounts. 9 months & only 1/3 of the accounts settled, what the hold up. Gitty-up!!!!!
We are sorry you feel that the program is not moving fast enough. Please remember that your estimated time in the program is about 36 months. It is great to see that our Negotiations team was able to get you a really good settlement at 45% and a 25% settlement on a large balanced account!!
Reviewed Sept. 3, 2014
So far we are very pleased with Freedom Network. We followed the instructions and part of our debts has been settled as planned. We have received information as needed and everybody has been courteous and patient with us when we had questions.
Reviewed Sept. 3, 2014
When I was losing my mind trying to juggle minimum payments and getting nowhere successfully, a friend told me she was on the verge of bankruptcy and used Freedom Debt Relief. They are helpful and knowledgeable and always get back to you quickly with an answer. I am happy to be a client.... one debt paid so far and working on the others. Phone calls are starting to lessen from debtors, finally! Thank you for your help.
Reviewed Sept. 3, 2014
I just like to say that the day that I start in this program, I was a little scare and concern but once everything was falling in place I was more than happy to be in this program. It did help me a lot and it took a lot pressure from us. I will recommend this program to anybody.
Reviewed Sept. 1, 2014
I joined Freedom Debt Relief after their "sales guy" sugar-coated their services and sold me on them. I was told that my creditors would stop calling me once I read the Freedom Debt Relief script to them and gave my creditors Freedom's number. That is not true. I get AT LEAST 20 calls a day. I've read the script to my creditors and told them to contact Freedom Debt Relief and my creditors don't care. They continue to call. When I contacted Freedom Debt Relief about this, they back tracked and said that they never say that my creditors will stop calling.
On top of that, I was never told that I could still get sued while in this program. But representatives say that they always inform their clients that they could get sued. This is not true. I had my Freedom Debt Relief "sales guy" on speaker phone while talking to him and my daughter heard every word he said. He NEVER mentioned the possibility of still getting sued or I NEVER would have joined the program.
Also, my creditors are contacting me to make "deals" on my debt. When I asked Freedom Debt Relief why they haven't settled any of my accounts since I have plenty of money in my account to settle at least 2 of my smaller accounts, they informed me that they start with my larger accounts first. In the meantime, I continue to get an overwhelming amount of phone calls and my smaller accounts that could get settled, sit there still racking up charges and hitting my credit. This company is a joke and I'm looking at my options to withdraw and seek help from somewhere else.
We are sorry to hear about any confusion regarding the information you received when you signed up for our program in April of 2014. To be clear, as it was stated in your welcome call on 4/24/2014. Also in your contract, it states you can be sued and that creditors do have the right to contact you regarding a debt you owe. Sometimes creditors will offer you a settlement on your debt, we can assure you in most cases, the settlement we can negotiate is generally better. You do have some funds in your dedicated account and we can have a negotiator re review your accounts for any possible settlements. If there are any we will reach out to you and let you know the terms.
Reviewed Aug. 29, 2014
FDR is great company. Please keep paying all creditor for me that all want. Thanks FDR help.
Reviewed Aug. 29, 2014
We have been making payment for 6 Mo. now and only one settlement has been negotiated. I also made an extra partial payment. I am getting hounded by creditors. I had one try to settle with me but paying Freedom and them would not work for me. Please settle some more debts as you promised so I can rest at night.
We understand your concern. Getting creditor calls can be overwhelming, but remember, either do not answer the calls or give them our number, so they will call us. It was great to see a 50% settlement, the first settlements usually take about 3-6 months to negotiate. We will have one of our negotiators review your program for any other accounts that can be negotiated with the funds in your dedicated account. If you ever have questions about the status of your accounts, you can review progress on line at www.fdrclient.com or you can call customer service at 800-655-6303
Reviewed Aug. 29, 2014
We joined the program since January 2014 and we think that we received a lot of help in our Financial Dilemma! Lots of Creditors have been resolved, to our utmost satisfaction. We can safely say it is a great Program to join. We are now looking forward to solve the rest of Creditors. Thank you to all the Staff!
Reviewed Aug. 28, 2014
I have been with this company now 3 months and have had very good results with their care of my account. So far all is going great and expect it to continue. Thanks for help me reduce my debt.
Reviewed Aug. 28, 2014
This company has been available to answer all my questions and solved all my problems.. I recommend this company who has debt problems.
Reviewed Aug. 28, 2014
I am pleased with how informed you are keeping me.
Reviewed Aug. 28, 2014
So far, both myself and daughter are happy with the service that has been provided to us.
Reviewed Aug. 28, 2014
My experience with everyone has been great... It has taken a lot off of me to know they are taking care of all my debt.
Reviewed Aug. 28, 2014
Highly recommend your services.
Reviewed Aug. 27, 2014
Signed up for this service last October (2013). Have resolved 2 of the 5 outstanding debts about 1/3 of the total. With the exception of one phone call, the service has been very good. I would recommend them. Please note, they have no ability to help you if you are served with a Summons by your creditor. Having some knowledge to file response papers may be needed.
Reviewed Aug. 27, 2014
Freedom Debt Relief has helped me reduce my debts. However, one of the complaints I have is their website advertises monthly settlements for some of the more common creditors such as Wells Fargo, Chase, Citigroup and Bank of America. In the case of Bank of America, which is the creditor that I am dealing with, for the past 12 months they have examples of clients settling consistently for 33% of the amount owed. Yet they settled one of the 2 of my accounts for 50% with their fees totaling over 25% of what was owed. On top of this, they take their fees off the top before they actually pay the settlement. After being in the program for almost 3 years and paying above and over what was expected, I feel a little disappointed in the manner they've miscommunicated what the expectations were for settling accounts with BoA. After speaking with an attorney I've discovered that I could have negotiated the same settlement myself and made similar payments myself without having to incur such fees and had this issue resolved much quicker.
We are sorry to hear you feel this way. Just to clarify, FDR follows the FTC guidelines and we do not collect any fees until we have negotiated a settlement that has been approved by our clients. We do negotiate settlements with our clients creditors, although there are some creditors that are more aggressive and sometimes it is in your best interest to wait for the debt to be sold to a third part collector. You are correct, our clients can settle their debt on their own, but we have been doing this for over 12 years and we have relationships and data to assist us in getting some of the best settlements in the industry.
Reviewed Aug. 24, 2014
I started this program December 2012 with 4 accounts. Recently one was sent to court and I had to take the money from the dedicated account I had which was $895.00 to have a lawyer represent me for my case because I was being sued for the total amount. I spoke with Kevin and he advised me that if they do settle with me that my amount wouldn't change when my payments were due. So why did we get a phone call saying we have to pay an additional 125 a month? He told me that the contract would be null and void and we would get a refund if the suit was going to be lost. Well that was a LIE. If we started paying for the settlement for 4 accounts and the NEW settlement is actually LESSER than the first settlement amount, why do I have to pay more for?
What happened to the money I had in the dedicated account that was suppose to be paying out to these creditors? If I only have 2 accounts left and one account is being paid 200 a month, and the other account is the delinquent one that is being taken to court and now have settled for less, the maximum payment I was told was maybe 400. So if I pay 388 twice a month, why in the world do I have to pay more a month when the whole time you guys were still taking the same amount out of my account, even when the account was not active? So where had my money been going??
I demand answers and no one can give me a straight answer! If the issue is because you guys had to refund me the 895 out of my dedicated account, obviously that wasn't free money. Now I gotta repay that back on top of unexplainable fees that included in that ordeal?? I need to know so we can settle this immediately. This is just absurd! I pay back 1500 for a year for only 895 that was taken out? Doesn't make any sense!!
We are sorry to hear about your situation. We understand it can be frustrating enough to be in a program like ours. We do explain to our clients that their is a chance that a creditor can sue them and as a benefit to our clients we do have relationships with attorneys that will work on our clients behalf. Most of the time attorney fees could be thousands, we are able to offer this service to our clients at an extremely discounted rate. We will have someone review your situation and contact you within 24 hours.
Reviewed Aug. 21, 2014
The representatives have been professional, dedicated, and informative in handling my account. I would highly recommend them to people I know and are facing any kind of financial hardship.
Reviewed Aug. 21, 2014
Presently, you are doing a superb job in helping to resolve debt. Can't wait until they are all paid.
Reviewed Aug. 21, 2014
I am less than 1 year into the program at this point so I have a lot left to make a full assessment, but so far things have been really good. Every question I have had has been answered and I always get a response within 24 hours or less. They have resolved one of my debts so I can vouch that at the very least they have communicated as they stated they would with my creditors. Based on my experience to date, I am happy with the service and program.
Reviewed Aug. 21, 2014
I am very happy with FDR and appreciate the lesson on "How to Save Money"... I am very pleased that I am now seeing a first result, and that I am paying off my debt(s) in a clear and responsible manner, and that I am working hard to understand the importance of patience and sacrifice. Amen.
Reviewed Aug. 20, 2014
I have only been with Freedom for about 9 months and they have already settled one of my accounts and have another almost completely settled, and have tentatively reached a settlement on another account. I could never do it this quickly on my own.
Reviewed Aug. 20, 2014
I was in need of credit relief when I found FDR. I am so blessed. Have been with this program for 4 months and have resolved 1 account and making progress. This is wonderful and I am so thankful to have them. I am less stressed now. I would recommend this company and program 100%.
Reviewed Aug. 20, 2014
I am relatively new to the program. I have been enrolled less than a year. As of this time Freedom Debt Relief has already resolved one of my outstanding debts. Their customer service reps have always been helpful and I am looking forward to completing the program.
Reviewed Aug. 20, 2014
Thanks for helping me get my debt issues on the way to be resolved!
Reviewed Aug. 18, 2014
The introduction was impressive, very sugar coated. They made you to believe that within six months your debts would have been settled. In the long run they became two mouthed, you couldn't get a straight answer. My time with them ended with going to court without any kind of representation, my case became public record as a delinquent. At the very end I paid the creditor out of my pocket. Although they did settle with the other creditor they kept monies that was promised to be returned because they never said what their fee was in the beginning no matter how many times you inquired. I WOULD NOT RECOMMEND FREEDOM DEBT RELIEF TO MY WORST ENEMY. If I knew that my situation would have been public knowledge I would have negotiated with the debtors myself and paid them off.
We are sorry to hear about your experience and your frustrations. Your contract states that you can be sued by a creditor, although this does not happen very often, it can and we are sorry that it happened to you. As far as fees, we only charge fees on accounts that we negotiate a settlement on that our clients approve. I will have this account reviewed and if there was any issues with fees being collected that were not approved by you, we will be more than happy to look into a refund.
Reviewed Aug. 14, 2014
I have been with the program since November of 2013. I submitted 7 vendors to be paid. To date they have settled 5 of them and most of them were paid off by 40-50% of the outstanding balances. I admit it was a little stressful in the beginning but after a certain amount of months, it worked in my favor very well.
Reviewed Aug. 14, 2014
We have been a member of Freedom for 8 months. 2 of our accounts have been settled. The best is knowing that I have someone a phone call away that I can call and get advice. If I receive a letter, I have someone to fax it to who can tell me what to do with it. I had 8 accounts. Now I feel we are getting somewhere. It will take time but I know we are getting better each day.
Reviewed Aug. 14, 2014
I love the way I am kept up to date on the progress of my reconciliation. I am further along than I imagined I could be by now and I'm excited that I'll be debt free soon.
Reviewed Aug. 13, 2014
We called and was helped the day we called and have received calls every so often to see if any changes or concerns. Every person I spoke with was polite and helpful.
Reviewed Aug. 13, 2014
I signed up with this company in January and am now in August with one account paid off at 30%, another about to be paid off at 50% and another having just entered settlement. The only thing I have done is to scan and email any correspondence I receive from my creditors, sign anything they need me to sign, and make sure I have the monthly amount to be drawn from my account every month. Customer service is always helpful via phone and email. At first, I was receiving calls and emails as a courtesy check-in every two weeks. Now that I'm in settlement, they come at least once a month. I am very happy so far, and can't wait to see all of my debt gone!! I highly recommend this company, as long as you are financially able to grow your account to help settle that debt!
Reviewed Aug. 13, 2014
I had to stop the draft for a couple of months. I have called twice to have it restarted and was assured it would be. To date it has not.
Your draft is on, although the last attempt to make a draft resulted in an error. We will contact you to make sure we have all of your correct banking information.
Reviewed Aug. 13, 2014
Yes very satisfied. Freedom financial took all the stress and worry I was feeling away.
Reviewed Aug. 13, 2014
I was extremely disappointed with Freedom Debt. I feel you were sitting back waiting for the creditors to seek legal action instead of being proactive in settling our debts. You only settled one. It was because a lawyer got involved and we only save 300 dollars of the total debt. We have since settled 2 on our own and were able to cut both debts in half.
We are sorry to hear about this, although you just started our program in April of 2014 and it is explained to our clients that our clients first settlement on average happens in 4-5 months. When an account goes into legal status, we prioritize those accounts to minimize more fees, interest and penalties. We are sorry that you decided to terminate from the program so soon. We have been helping clients become debt free for over 14 years and have saved our clients over 1.6 Billion dollars!
Reviewed Aug. 12, 2014
I have had nothing but a positive experience with FDS. You have answered all of my questions and been very attentive to my account.
Reviewed Aug. 11, 2014
We have been able to resolve 2 of 6 accounts in our first year alone with an average of about 45% of the account balances as the settled amount. Service and attention along the way has been outstanding.
Reviewed Aug. 11, 2014
So far I am happy with the outcomes of the company. Very happy with the customer service operators and the friendliness of the staff and workers.
Reviewed Aug. 8, 2014
I had a huge debt (to me anyway) that I owed to a bank credit card. This was really the only credit card debt that I had but it was overwhelming. With my other day to day expenses of living I was really hurting financially. I was running in the red. Other companies that I talked to either did not want to help me with only one card to resolve my debt or their payment plan was out of my reach with my financial position. Freedom financial was willing to work with me to come up with a payment plan that I could live with. I am paying less per month than I was paying on the card and I am well on my way to resolving my outstanding debt. Thank you Freedom Financial!
Reviewed Aug. 8, 2014
My experience started out very rocky. However, after things were settled in, I have had nothing but a fantastic relationship with Freedom Debt Relief. Their team is so friendly and helpful. They listen, have empathy and truly do everything they can to help. Many thanks!
Reviewed Aug. 8, 2014
My biggest concern in my case is that they do not try to settle the accounts that have a higher balance. The longer you wait more fees added and finally it is going to be the customer responsibility to pay it all. Because FDR already got their fees taken out. FDR also need to be reminded time to time so that THEY will look into the account. My first settlement was not even looked at until I called them and mentioned about "how I have been waiting to hearing from them about a settlement". These are the major disappointments I have with FREEDOM DEBT RELIEF!!! I have been paying on time ever since I was enrolled.
We understand your frustration, but we have settled 2 of your accounts that were enrolled into the program and we only charge our fees when we have successfully negotiated a settlement that our clients approve. There are many variables that determine which creditor we contact at which point in the program. We will have someone review your program and contact you with a full review.
Reviewed Aug. 8, 2014
They are doing exactly what they say, and I am happy so far with the results. Great job.
Reviewed Aug. 7, 2014
So far so good.
Reviewed Aug. 7, 2014
The beginning is not nice but later You will be ok.
Reviewed Aug. 7, 2014
So far after 6 months, my experience with Freedom debt Relief has been positive. They resolved one debt and waiting on a much larger account. They gave me the incentive to resolve another account on my own. The high interest rates made it impossible to catch up on credit cards so even though your credit rating goes down, it really helps to try to get rid of the debt and start over.. They are courteous, helpful and consumer friendly.. I recommend them highly!
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