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Freedom Debt Relief Reviews

4,961,138reviews on ConsumerAffairs are verified
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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About Freedom Debt Relief

Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.

Visit www.freedomdebtrelief.com
Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
    • 4,961,138 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 229 Reviews 33975 - 34125
    Verified purchase
    Staff

    Reviewed June 2, 2015

    I have been nothing but pleased with Freedom. I cannot possibly begin to express the relief felt every time I get an e-mail saying another account has been successfully negotiated. Thank you SO MUCH to the entire Freedom team. You are a blessing!

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    Verified purchase

    Reviewed June 1, 2015

    They keep in touch and let you know your status. If you're serious and can adjust your budget, I highly recommend starting this program. It's your future that depends on decisions you make today! Don't delay because tomorrow is just around the corner.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 1, 2015

    They are great to deal with. They explain everything that they can do and ensure that you understand what you heard. Always following up to see if I have any questions about their service. Pleasant people to talk to. Everything and anything you have on your mind they are there to talk.

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    Verified purchase

    Reviewed June 1, 2015

    I am very disappointed with your services. Most important, I was not told there would be a 21% fee for all settlements. I was not told I would have to have x amount of dollars before you could proceed with settlements. I was not told there could be judgments brought against me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear there were any items of your program that were unclear. We want to make sure you have a very god understanding of how our program works. Someone from our Customer Service team will contact you today and answer any questions you have.

    Verified purchase

    Reviewed June 1, 2015

    Happy so far.

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    Verified purchase

    Reviewed May 31, 2015

    I have only been in the program for 4 months but Freedom Debt Relief has taken a weight off of my shoulders. I have two accounts that are already settled and well on my way to get all of my debts cleared up.

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    Verified purchase
    Customer Service

    Reviewed May 29, 2015

    I have been treated very courteously on the phone each time I have called with questions. They are always answered completely and I usually have more than one. A few accounts have already been settled in six months.

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    Verified purchase

    Reviewed May 29, 2015

    During the process with FDR we have seen one account settled so far. We recommend FDR beyond question, but the only thing we would prefer to know where they are with the negotiations. There is nothing that tells us where they are at.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2015

    All of the people I have talked with on the phone have been respectful and helpful and knowledgeable. They are very communicative via phone and email. I am confident and comforted that my debt will be handled and my life improved when we are done.

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    Verified purchase
    Customer Service

    Reviewed May 29, 2015

    Freedom Debt Relief has really worked to help me become debt-free without being overwhelmed by constant calls from debt collectors to which I don't know what else to say. I have settled a debt completely within eight months with their help.

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    Verified purchase
    Process

    Reviewed May 29, 2015

    Processing of account was smooth. However, settlement from creditors is slow. To date, only one creditor account has been settled.

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    Verified purchase

    Reviewed May 29, 2015

    It is giving me peace of mind knowing I WILL PAY my bills and be out of debt. THANK YOU SO MUCH.

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    Verified purchase

    Reviewed May 29, 2015

    I couldn't be happier. You guys are great.

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    Verified purchase

    Reviewed May 29, 2015

    It took a while to get started but within the past 2-3 months I have been to resolve 1 of my high revolving interest credit cards. I appreciate the contact I have had with Freedom Debt Relief.

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    Verified purchase

    Reviewed May 29, 2015

    I have been satisfied with Freedom Debt because they have settled 2 debts in 3 months and I highly recommend them.

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    Verified purchase
    Transparency

    Reviewed May 22, 2015

    Freedom financial is in constant contact with me for updates, which assures me that they are always working on my account. They have taken care of 1 so far and 2 remain. But I have complete confidence in their work.

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    Verified purchase
    Staff

    Reviewed May 22, 2015

    I'm in so far, for seven month with Freedom and I am very satisfied with the progress of my problem. Things have went exactly like I was told and I do have the feeling that each person I have talk to really care about my well-being.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for the positive feedback!

    Verified purchase
    Staff

    Reviewed May 21, 2015

    My experience with personnel with your organization has been very cordial. All my requests have been handled to a satisfactory conclusion. Everyone has given me the feeling that my requests were important and promptly handled. I have been advised of my first client debt settlement. Hopefully as my account builds, other settlements will be made. I am satisfied with the help all have given me and it is appreciated.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2015

    For a long time I consider joining a company to help get my credit repair and get a new start but every time I called a company, I would change my mind because they would start bombarding me with calls and emails, or the people I speak to would be rude or just not making me feel comfortable. But when I called this company, I feel so at ease. All my questions were answer to the point. I was being encourage and not forced, I just felt comfortable. The person that assist me was very knowledge and understanding.

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    StaffProcess

    Reviewed May 20, 2015

    I actually received a pre-approval letter through the mail and I do get a lot of these letters which I usually just toss in the trash. But, this one caught my eye because of the BBB association as well as the AFCC accreditation. I did my research before getting involved and am so glad that I did. The process was so easy and I bombarded the representative with questions and e-mails after e-mails. She was so nice and so eager to help me. I'm just so relieved that I am finally getting out of debt. I couldn't be more pleased.

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    Verified purchase

    Reviewed May 20, 2015

    Just your normal person that got caught when the economy to a dump, jobs being dropped and places being combined. I contacted them 2/2014 and heard that magic saying. Then after a year I get that magic saying again and was told all about their C+ program that will really help you. They give you a 1 min run through on the 15 page contract asking you to initial each page. Bottom line is I went in with $38,427 in debt and by the time I get out I will have paid $36,840. Funny thing they also sent me something to fax them telling how great I feel. I could go on forever about them but will leave it at this. IF IT SOUNDS TOO GOOD TO BE TRUE IT IS - RUN. FREEDOM DEBT DISASTER.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry that you seem frustrated about how our C+ program works. Our C+ program is a very effective way for many of our clients that qualify to get out of debt faster and start rebuilding their credit faster. Someone from our Customer Service department will contact you today and review any questions or concerns you may have.

    Verified purchase

    Reviewed May 19, 2015

    Just a note to say that my experience with FDR was excellent. They helped me quickly to resolve my credit issue by settling 3 credit cards. Each card debt was settled at half of what I owed. Which was fantastic! I was able to qualify for a credit loan to pay the negotiated amounts (settlement offer) with the creditors. Since the loan paid off for my debt, my credit score keeps improving every month. Now, I'm making only one monthly payment for the credit loan at a reasonable amount. I'm happily satisfied with my experience with FDR.

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    Verified purchase

    Reviewed May 15, 2015

    Happy so far with all resolutions.

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    Verified purchase

    Reviewed May 15, 2015

    I was in a state of total despair prior to signing up with Freedom Debt Relief. They are taking care of everything for me, and it's great to know they have the highest rating from the Better Business Bureau. Already they have arranged a settlement with one creditor, after only four months. The amount of time and money I will save using their service is really significant.

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    Customer ServiceStaffTransparency

    Reviewed May 15, 2015

    I'm at a crossroads where I feel that this could go either way. I have A LOT of debt and I feel it is taking a LONG time to get anything settled. I only have two accounts that Freedom has even talked to. When my creditors call me asking for money they tell me that no one from the company has even contacted them to even try to settle the debt. I tried contacting my original representative who signed me up five months ago and I can't even get him to return my calls now that we have signed a contract.

    I'm very disappointed in how long any progress takes with this company and very disappointed in the different information I get from various representatives. I feel that there is no transparency when you sign up. I'm staying because I'm already so far behind in my payments that I can't catch up on my own and my credit has been destroyed these last five months. I was told that I would never be able to pay down this debt on my own, but at least my credit score was decent before this and I had never missed a payment. I'd like to know what "active negotiation" is when some creditors haven't even been contacted? I guess I'll cross my fingers and hope for the best. Luckily my creditors have been cordial so far when they call. :(

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First off, congratulations on the 2 settlements we negotiated for you. Most clients get their first settlement after being in the program for 4-6 months and you have only been in our program for less than 3 months. It can be scary getting creditor calls and the process does take time. Your estimated time to complete the program is 46 months and you are off to a great start. We will have someone from our Customer Service Team contact you to review your program in detail and answer any questions you have. I am sorry if someone did not return your call and that will be addressed internally as well.

    Verified purchase
    Staff

    Reviewed May 13, 2015

    ** was extremely courteous and respectful of my situation. I was very satisfied with the level of service I received and would recommend your company.

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    Verified purchase
    ProcessTransparency

    Reviewed May 13, 2015

    They explained how the process works and helped every step of the way. They negotiated with my credit card companies and I am grateful for their help.

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    Verified purchase
    Staff

    Reviewed May 12, 2015

    I was at the end of my ropes with dealing with my monthly credit card debt and I tried every option before a friend at my bank turned me on to Freedom Debt Relief. They have been helpful, trustworthy, and true to their word with every aspect of my debt. They have gone above and beyond to help me and happy to say I am on my way to being debt-free! Thank you!!!

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    Verified purchase
    Customer Service

    Reviewed May 11, 2015

    I have emailed several times to your company from the beginning of my signing up with your company to please change my paying status to 142.00 on the 10th and 142.00 on the 25th of every month... Three months later I have yet to have my request granted. I have been hurting financially and making these payment adjustments works better for me. I am very upset that the full amount of $284.00 has been deducted from my account once again this month. I thought ya'll were here for me and help make things better for me. Why haven’t I had anyone contact me to grant my request... I have changed my number because of the harassment of my creditors but that is no excuse cause I have provided you with email as my contact. Please get this issue resolved as soon as possible while I try to figure out how to come up with the $142.00 that I thought I had extra to pay other expenses. Very upset and disappointed right now.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Your request for a draft change was processed on 5/11/15. Please email us your new phone number for our records. We would like someone from our customer service team to contact you to make sure everything in regards to your program is set up how you would like it to be.

    Verified purchase

    Reviewed May 9, 2015

    Thank you for your service and support with eliminating my debt.

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    Verified purchase
    StaffTransparency

    Reviewed May 9, 2015

    Thanks to freedom debt relief I have begun to catch relief from my debts. The service I have experienced has totally given ease mentally and financially. At the beginning I was helped with all that needed on my path to relief and FDR has periodically been in touch with me to keep me up to date with my dealings with creditors on my account. I have been very satisfied with all the help they have been able to assist me AND with. I wholeheartedly recommend freedom debt relief in your dealings on your way to happiness away from debt.

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    Verified purchase
    Staff

    Reviewed May 9, 2015

    I really am very grateful on finding freedom debt relief. They help me with my debts; they knew how to handle all my problems. I didn't expect to be done that fast and I'm on the way to rebuild my economic situation. Thank you very much FDR.

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    Verified purchase
    StaffProcess

    Reviewed May 8, 2015

    I've joined the program roughly 6 to 8 months ago and couldn't be happier. It's really leading me down the road to success. F.D.R is very helpful and will work with you anyway they can. Between the time I joined and now, I owe thousands of dollars below my original debt. It can only get better from here. Much appreciated to all at Freedom Debt Relief!!

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    Verified purchase

    Reviewed May 8, 2015

    When I signed up with FDR, I was stressed-free thinking of all my creditors. Thank you Freedom Relief Debt. And I am very grateful that 1 of my account was settled down. I am looking forward to my other debts to get paid off.

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    Verified purchase
    Staff

    Reviewed May 7, 2015

    I opened this settlement account with Freedom Debt Relief in NOV 2014. It has been only five (5) months, but I got my first settlement offer at 44% of the final total of one account. Freedom Debt Relief was instrumental in being able to make that happen! And the staff were all so very helpful when I had been given earlier offers at only $200 savings on $1300 debt and gave me a recommendation to wait for these later offers! Their knowledgeable experience in such matters is invaluable! Kudos and thanks, FDR, for giving me such great guidance at every step of this long-running journey I started 5 months ago. I feel so good that this marathon will be finished in 3-4 years and I will be debt-free! I just approved my first settlement in this timely fashion and it feels awesome to be making progress so soon!

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    Customer Service

    Reviewed May 7, 2015

    At first I was impressed with Freedom Debt relief. But lately I have tried to express my dissatisfaction with them about dragging out the last few settlements for another 18 months when they could be paid off in 12. They refuse to reply to my emails or return calls when I call and ask why they can't pay these last few debts off faster. I have even threatened to call the AG, but still no calls returned.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First off, congratulations on your completed settlements and we are sorry to hear about any calls or emails not being returned. Our fees are the same, whether it take 24 months of 44 months to complete a client from our program. The last thing we want for any of our clients is for our program to take longer than it should. Someone in our Customer Service Department is reviewing your program and will be contacting you to review this in detail.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 6, 2015

    I have been pleasantly surprised by the help and encouragement I've received from all the employees I have talked to from the beginning. Any time I had a question or concern I felt free to call and never felt intimidated. Wish I had done this earlier!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 6, 2015

    Although the online report has never worked for me, the agents have always been cordial and helpful in finding out what is happening. They are effective in dealing with the creditors, but one must be patient! Communication could be better. Thank you for your service.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First of all, congratulations on your first settlement and fantastic savings!! Our client portal is being redesigned and should be ready to launch in the upcoming months.Our new portal should be a nice improvement on how we communicate with our clients. please remember, if you ever have any questions, you can contact our Customer Service team for any help.

    Verified purchase
    Staff

    Reviewed May 6, 2015

    Very pleased, they helped me a lot. They are working to get my debit done.

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    Verified purchase

    Reviewed May 6, 2015

    Contacting Freedom Financial is one of the best decisions I have made. The burden of worrying about my debt has been removed from my life. Freedom Financial congratulates me when there is a settlement. But it's Freedom that deserves the congratulations.

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    Verified purchase

    Reviewed May 6, 2015

    My husband and I just started the program in February and we already have had one debt settled. We still have a long way to go, but so far we are satisfied.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 5, 2015

    I am so pleased and relieved to have found this company straight away. The gentleman I first spoke to explained everything. I understood how it works what to do about phone calls from creditors and what to expect as the months go by already. In 2 months 2 creditors accounts have been settled, and phone calls from creditors have reduced significantly. It's such a relief to come home and not see 20 messages (some bordering on threatening) from creditors. I highly recommend this company.

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    Verified purchase

    Reviewed May 3, 2015

    I'm still concern as far as sending my information/documentation via fax. I do not receive any acknowledgement whether the faxed docs were received!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    When we receive faxes, you should receive a confirmation email that states we have received your fax. We will have someone from our Customer Service department contact you to make sure we get your documentation.

    Verified purchase

    Reviewed May 2, 2015

    Freedom Financial has been very helpful getting my debts cut to a reasonable amount. I would recommend them to every who is struggling with debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2015

    I called to inquire about a creditor calling. My customer service representative was very cooperative. She informed me that FDR dealt with who was calling me even though they stated otherwise. She also congratulated me on being on my road to debt freedom.

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    Verified purchase
    Staff

    Reviewed April 30, 2015

    I have to say Freedom Debt Relief has been a Godsend. I was in a situation where I never thought I would get out of debt. They were helpful and friendly from the very beginning. After 6 months I have already started reaching agreements with my debtors. Highly recommend them to anyone in a debt situation.

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    Verified purchase
    Process

    Reviewed April 30, 2015

    I am very pleased with Freedom! I feel like I have more control on my finances and know what money is going where. I'm so glad I found this program. I have a new baby on the way and I didn't know how I was going to provide for another child. (Not planned) I feel I can do that now and be ahead.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 30, 2015

    On apx 4/22/15 I was advised by ** that Freedom needed an extra $180 for six payments ($1,080) to take care of my debt with Discover Card. I asked if I could make a one time payment would the settlement be less. ** called back and said if I could pay $1,280 the debt would be settled. I gave the ok for the separate withdrawal. 4/25/15 spoke to **. I questioned if the $1,280 was the TOTAL amount necessary to satisfy the debt with Discover. ** said yes and it was a savings of over 70%.

    I called on 4/2715 to find out why the funds were not been taken from my checking account, and asked again if the $1,280 was the TOTAL amount to satisfy the debt. It was then that I was informed that it was not and the additional funds were taken from the Freedom account. Initially Freedom wanted $1,080 over six payments, but it cost me a additional $200 for a one time payment. I'm glad the debt is satisfied and behind me, but I have lost all trust with your representatives. Moving forward, I now have to call in 3 or more times to get an honest answer.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First of all, congratulations on your settlement. We are sorry if there was any miscommunication about the funds needed to settle this account. I hope you give us the opportunity to continue and prove that we are the best debt settlement company to work with. One of our Customer Service Advocates will contact you to review your program in depth and see if you have any questions.

    Verified purchase
    Staff

    Reviewed April 30, 2015

    I wasn't sure what to think or do when I first became overwhelmed with debt. Finding Freedom Debt Relief has been wonderful. From the beginning, they have been with me all along, keeping in contact, making sure all my questions and concerns were addressed. They provide an online page so I can monitor my progress and call me every other week just to check in and make sure everything is ok.

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    Verified purchase
    Staff

    Reviewed April 30, 2015

    All the wonderful employees that I have dealt with have been absolutely wonderful to me and show so much concern and care. This is my first mishap in my life and I didn't feel alone at all, very prompt, courteous and attentive. I thank you all from the bottom of my heart and go upwards where I have always been.

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    Verified purchase

    Reviewed April 30, 2015

    Saved my life and my sanity! Thank you Freedom Financial!

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    Verified purchase

    Reviewed April 29, 2015

    I am very pleased! Thank you!

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    Verified purchase

    Reviewed April 29, 2015

    My first debt was resolved after 4 months in program. I was overjoyed. My only concern is that with the fees my bank account will recover slowly. I just pray each debt can be resolved before legal actions and judgments take place. Thanks for all you are doing!

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    Verified purchase

    Reviewed April 29, 2015

    So far in our journey to get out of debt, Freedom Financial has made it so easy and painless that I could not ask for better relief. So far so good... Let's get this debt out of the way!

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    Verified purchase

    Reviewed April 29, 2015

    ** is amazing! You guys really know what you're doing and so thankful I found you guys. Only one debt settled in the first three months but looking forward to getting the rest of it gone.

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    Verified purchase

    Reviewed April 27, 2015

    I've been a member for little over 6 months now, Freedom has already got 2 of my creditors paid off and for less than half that I owed! Very excited to see how the rest of my creditors are taken care of. I am very pleased with the progress that has been made so far!

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    Verified purchase

    Reviewed April 26, 2015

    All that has been completed to this point is positive, no issues, follow through is wonderful.

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    Staff

    Reviewed April 22, 2015

    I am very happy with all the staff in their kindness and eagerness to help.

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    Staff

    Reviewed April 22, 2015

    Over all I'm very pleased. I have no complaints and would/have recommended Freedom. It's a process and with any process it's an expectation for things to happen fast. Following the expert advice from Freedom is the way to go. Listen and follow. They know what they are doing.

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    Verified purchase

    Reviewed April 22, 2015

    I have been extremely happy with all the hard work that Freedom has done for us up this point.

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    Customer ServiceStaffProcess

    Reviewed April 22, 2015

    The day I was accepted into the program was a day of relief and joy. The endless phone calls and notifications are gone. Nearly every single contact I have had with your staff has been positive. They make you feel like you are the only client. Overall my experience has been positive....I look forward to the day that I am totally debt free.

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    Verified purchase
    StaffProcess

    Reviewed April 22, 2015

    Your program has been WONDERFUL - everyone that I have worked with has been above and beyond patient about all of my questions. I appreciate all of their help!

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    Verified purchase
    Staff

    Reviewed April 22, 2015

    I could not be happier with the professionalism and help I have received thus far. I referred my girlfriend to the program and between the two of us we already have three accounts settled. Thank you so much!

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    Verified purchase

    Reviewed April 21, 2015

    So far we have had a good experience with this service. We are hoping the entire process goes this smoothly.

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    Verified purchase
    Customer Service

    Reviewed April 18, 2015

    Good so far but I keep getting emails from something I filled out months ago.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are glad to hear that things are going good so far and we are sorry if there is something not working correctly. Someone from Customer Service will contact you today and find out the details of the item you say you filled out and you continue to receive emails about.

    Verified purchase
    Staff

    Reviewed April 17, 2015

    A company that has honest people providing a straightforward solution to individuals in difficult situations. The overall results have been life changing.

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    Customer ServiceStaff

    Reviewed April 17, 2015

    Friendly & accurate response about my questions I have dealing with my current creditors. Also, provided me with future directions for debt relief within 44 & 48 months.

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    Staff

    Reviewed April 15, 2015

    I thought the company was very helpful out-of-the-way for me made it less stressful and I highly recommend.

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    Verified purchase

    Reviewed April 15, 2015

    Freedom Financial has worked with me in many areas. They have taken the burden off me to get my credit cards taken care of. I would recommend Freedom to anyone who is in debt and don't know how to get relief.

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    Verified purchase

    Reviewed April 15, 2015

    I can't say anything more positive.

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    Staff

    Reviewed April 15, 2015

    I have been very well pleased with the assistance I have received from Freedom! They have made a difference in a difficult situation!! I would highly recommend it to anyone trying to manage!!

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    Verified purchase

    Reviewed April 15, 2015

    I'm happy with my service.

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    Staff

    Reviewed April 15, 2015

    I was so relieved to receive notice of my first account settlement only six months after signing up with Freedom. I am more relaxed knowing that I have such a great group behind me dealing with my creditors.

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    Verified purchase
    Staff

    Reviewed April 15, 2015

    I feel that you have been helpful when I have questions. I am an older client and get confused easily. All of your people I have had experiences with have been kind and helpful. I am very happy to have one debt paid off but have so many more it gets me depressed. I just hope I am doing the right things to help you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2015

    I am looking forward to resolution on all my accounts. I am pleased with the first 2 resolutions. I feel, though, that my Creditors border on harassment with the constant calls. Hopefully this will change. While everyone has been helpful and pleasant, I would like to commend ** my first point of contact. He was calming, insightful and reassuring. I doubt I would have signed up if not for him.

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    Staff

    Reviewed April 15, 2015

    The personnel at Freedom Debt are wonderful, helpful and informed. So far everything has been better than acceptable. Keep up the good works.

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    Verified purchase

    Reviewed April 15, 2015

    This is a very difficult situation to be in and quite scary. I would recommend that you do a better job explaining the process to the customer. There are a lot of different ways in which the debt is resolved and understanding those bring a peace of mind.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    You are correct being in this position and in our program can be scary, although we want to be your advocate during this difficult period in your life. We will have someone from our customer service team contact you today to review your program in detail and make sure you are clear and answer any questions you may have.

    Verified purchase
    Customer ServiceOnline & AppProcess

    Reviewed April 15, 2015

    I have been enrolled in the program for 6 months and 2 of my 10 accounts are already settled for quite a bit lower than they were asking. They worked with me and I picked my payment date and at anytime you want to pay more (which is good because the more you pay towards the payoff the quicker they can settle) you can pay more. The phone calls from creditors were quite annoying but if you just let them know that you are working with Freedom Debt Relief then most of those calls will fade away, and the ones that don't I just auto reject them on my phone.....:)

    The thing that a lot of people don't realize is that the more money that you put into your settlement account the quicker they can get them settled. A lot of people want to have a really low monthly payment.....which would be ok, but unless you put more additionally they won’t be able to help you until you have enough money built up to use for negotiations. They are excellent about communicating when you have an issue, or a question and the website is really easy to navigate and keep up with your progress.

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    Customer Service

    Reviewed April 15, 2015

    Fantastic Results. Excellent Customer Service.

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    Customer Service

    Reviewed April 14, 2015

    We began our debt program with Freedom Debt Relief in 2013. Our initial contact with their company was with **, one of their representatives. We spoke on the phone for hours as to what Freedom could do to help resolve our credit card debt. One of my top questions with him was "Will we be responsible, financially, for any 1099C forms sent to us by our creditors?" His response, and I have it in writing, was to "shred any 1099C forms we would receive. We are insolvent and do not have to worry about paying tax on these resolutions."

    Since the beginning of this year, we have been inundated with these forms from Freedom. Their response now when we call is that "they are not tax experts, please consult one". This was my main concern and I believe I was lied to by this company and fear further debt incurred from the IRS and possible bankruptcy now. I believe that ** got us to sign a contract under false pretense. Be sure to totally investigate your liabilities before dealing with this company.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear that there was any confusion regarding you receiving a 1099C. This information should be covered with our clients during your sign up process and during your welcome call, because we feel it is very important for our clients to know what to expect while being in the program. We will have someone from customer service contact you today to review this in more depth with you.

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    Rima increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Freedom Debt Relief, Rima increased their star rating on April 19, 2015.

    Updated review: April 19, 2015

    After I called Freedom to cancel my account with them, they said that I'll have my money back (the monthly drafts they were saving in an account for future use) within 72 hours. I received my money today right when they said I would have it back. Their program may not have worked for me and I cancelled my account with them, but they were honest enough to return my money back. Thank you Freedom.

    Original Review: April 14, 2015

    I received an email/solicitation from Freedom Debt Relief around August of 2014. At that time I was having problems paying back my credit cards. I got in contact with them and they seemed pleasant and eager to HELP me. It was set that they'll take $424 from my checking account every month. They have gathered around $2800 from the monthly payments I have been paying them. 6 months have passed and they still have not started the negotiations with any of the 3 creditors I owed money to. I was getting very restless as the phone calls from the creditors were increasing to 15 calls a day.

    I called Freedom several times asking them why was the procedure taking so much time and that I was being very pressured by the creditors. They said that they couldn't stop the calls and that they had to accumulate more funds before starting the negotiations (being that I owed $30 000). One of the creditors had a smaller amount (around $2 000) and when I asked why don't they start with them (since they had the funds from the $2800 they already got from me) they said that this creditor was very fierce and that they needed longer time to reach an agreement. That meant more aggravation for me with no results.

    So now I was getting badgered by all 3 creditors, my credit score was extremely low (because of non payment), 2 credit accounts transferred the accounts to collection agencies. I was extremely unhappy. So I decided to take things into my own hands and deal with my problem another way. I email Freedom letting them know that I want out. They answered me back regretting my decision and telling me that my account has been transferred to the team who will close my account.

    My monthly draft was scheduled for 4 days later. So I emailed Freedom's customer service telling that since I am closing my account, not to withdraw any more money from my checking (I specified twice that there won't be funds in my checking account). 4 days are plenty to pass on the message. But what do you know, 4 days later they withdraw the money from my checking, leaving it in negative digit. I emailed Freedom 3 times yesterday asking them to reverse that last withdrawal but they did not even bother to answer me back; let alone reverse the last transaction.

    I had put my trust in that company but it seems they were only after the 21% they were going to get off the balance of my initial debt. I don't know if I am going to get my money back. I lost all trust in Freedom Debt Relief and feel betrayed.

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    Response from Freedom Debt Relief

    We are glad to hear that your money has been received, although very sorry that the program was not the right fit for you. There are several variables that are taken into consideration when we negotiate settlements for our clients and we want to make sure we do everything possible to get our clients the best settlements possible. Even though you have terminated from our program, someone from our customer service team will contact you today.

    Customer ServiceStaff

    Reviewed April 11, 2015

    I started with them in August and have only had 1/7 settled. The only reason it was settled was because of collections. If it hadn't gone to collections I'd still be waiting which I think is ridiculous! I just settled with one of my debtors and settled myself for 50%. When I called Freedom to let them know I need to drop that account they told me to send a fax with an explanation. Why do I have to justify my actions!? You guys are sitting around collecting your money while my accounts are going to collections and getting sued by these companies. There's so much mixed information from every representative you call. I do not recommend this company at all!!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First congratulations on your settlement. Sometimes we get better settlements from 3rd party collection companies. There are several variables our Negotiators use to make sure they get the best settlements for our clients. We are sorry that you are frustrated and someone from our Customer Service department will contact you today to review your entire program in detail.

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    Customer Service

    Reviewed April 10, 2015

    I joined in October 2014 and so far have heard that FDR was able to negotiate with one creditor. Am hoping that the process would move along a little faster in order to alleviate that number of phone calls from creditors. Also have had one creditor send us to collection and recently received another letter from a new collector for the same creditor.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First of all, congratulations on your settlement. On average our clients get their first settlement in 4-6 months after joining our program. The program length on average is between 36 and 44 months. Our Negotiators have many variables they use when negotiating the best settlement they can for our clients and sometimes that is working with 3rd party collections companies. We will have someone from our customer service department review your program in detail and contact you today.

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    Staff

    Reviewed April 10, 2015

    Everyone associated with freedom debt relief has been very helpful and friendly. They are very knowledgeable and I like their enthusiasm in bringing my debt down and paid off. It's comforting to know they have my back and I don't have to worry anymore about money. I just make my one monthly payment.

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    Customer ServicePrice

    Reviewed April 10, 2015

    I applied for a personal loan with ** who contacted me through my application on LendingTree. In speaking to him once, he informed me only when I asked that the rates range from 11-24%, but it would depend on factors. I figured, since my credit is excellent, I'd be in the lower range. After 2 weeks of back and forth emails and sending documents, I finally received the loan contract. In addition to the loan not being as much as I requested, and the term being 5 years vs 3, the interest rate was 24.3%!!

    When I questioned **, he lied and stated it was the interest and payment he had informed me about, and had the nerve to say I wasn't "paying attention". I would never have proceeded knowing definitely that the interest rate would be as horrible as a credit card. I would have appreciated honesty in return and instead felt like I was dealing with a manipulative teenager, who then blames the other instead of taking some accountability for not preparing me or explaining why I was provided the worst possible interest rate. I would never recommend this company or this loan officer to work with.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are Freedom Debt Relief and we do not provide loans for clients. We offer a debt settlement program that helps clients settle unsecured debt. Do you know the name of the company that you spoke with?

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    Process

    Reviewed April 9, 2015

    The services I have received have been life changing for me! I would recommend this program to anyone in need!

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    Customer ServiceStaff

    Reviewed April 9, 2015

    I am so Happy to be enrolled in the Freedom Debt Program. I'm am stress free just looking forward to be completely debt free. In the program only several months and one creditor has been paid already. No 'no more phone calls' and the staff has been just excellent 'no more high blood pressure'. I recommend this program to anyone who has been struggling to pay their debt.

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    Customer ServiceStaffTransparency

    Reviewed April 9, 2015

    I'm very happy for what FDR is doing to help me be out of debt in due time. Each time I call their office I get candid explanations and answers to my complaints & inquiries. They are very polite & helpful. I'm fully satisfied thus far.

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    Staff

    Reviewed April 9, 2015

    They keep you updated on what is going on with your accounts. They are friendly and willing to help you. It has only been 2 months and I am already putting money in a savings account. Thank you very much for helping me. I look forward to being debt free very soon.

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    Customer ServiceStaff

    Reviewed April 8, 2015

    This is my first experience with your kind of organization so maybe I don't understand completely but I think there is a great lack of information for the client.... Frankly, I have no idea what's happening at any time. I presume you are contacting my creditors to work out a solution but all I ever hear from are the creditors - not Freedom.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First of all, congratulations on your first settlement. We are sorry to hear that you have any frustrations about how our program works. Unfortunately your creditors can be aggressive when attempting to contact you and we try to minimize these calls as best we can. We will have someone review your program in detail and contact you today to review it and any questions you may have.

    Verified purchase

    Reviewed April 8, 2015

    I have had really good support from Freedom Debt Relief from day one. The system works.

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    Staff

    Reviewed April 8, 2015

    The staff at Freedom Debt Relief have been very professional and hardworking, helping to reduce my debt and get my finances in order. I highly recommend their services.

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    Customer ServiceStaff

    Reviewed April 8, 2015

    I had a wonderful experience with Freedom Debt Relief. They helped me to settle my debt very quickly. They were always very professional no matter how many times I called to ask questions. I can finally sleep at night without worrying how I was going to pay my bills. I would definitely recommend them to anyone who is struggling and can't see a way out. Thank you so much for all of your help.

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    Reviewed April 8, 2015

    I have been happy with my progress towards being debt-free. I just wish all 3 of my credit cards were being paid on not just one but it's a start.

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    Staff

    Reviewed April 2, 2015

    My experience has been both positive and a relief. Everyone was very accommodating in providing answer; even if it meant transferring to the correct department. Like a New Lease on Life.

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    Customer Service

    Reviewed April 2, 2015

    Can't stand the phone calls from the creditors. No matter how many times I offer them the alternate contact info, they keep calling.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about your frustrations. Please make sure you change your contact information to ours if you have not already done so and also refer to the scripting we sent you in your welcome packet. If there is a specific creditor that is calling more than others, please track the times they are calling and send that information to us.

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    Customer Service

    Reviewed April 2, 2015

    The customer service is awesome. No matter when I call or who I speak to everyone seems to know my account information personally. I've never ran across anyone who says "I don't know" or " who told you that". Everyone is one the same page. Wish all businesses ran like that. :)

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    Customer Service

    Reviewed April 2, 2015

    Annoying & aggravating. Call work and causing problems.

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    StaffTransparency

    Reviewed April 2, 2015

    These folks have been a great help and on the BALL with updates, info and contact. If your "Debt" world is out of control, please give a call/contact Freedom Debt Relief. Explore the route of "Freedom" - the help is there for the taking.... just saying... if you need to see the light of day again.. Freedom can assist. They are in MY corner...

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    Reviewed April 2, 2015

    I was flustered with talking to creditors on my one with rejection at every turn. So I saw a ad pop up on my computer. So I clicked on it and read a few comments on the page. I was very impressed. I had nothing to lose but rejection, so I called the number. I was impressed on how things were handled and now I’m debt free.

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    Verified purchase

    Reviewed April 1, 2015

    I'm very satisfied so far. Thank you for your diligence.

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    Customer Service

    Reviewed March 30, 2015

    It has been six months since I signed up and only one account has been reached. I am still being harassed by three of my accounts with phone calls as many as 4-5 times a day. I guess that I am impatient. I just felt after 5 months of paying up that at least they would have been notified. Actually, I am not known for my patience. Sears has turned my account over to a collections agency.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry for your frustrations and understand how you can want your debt settled as quickly as possible. Our average client gets their first settlement after about 4 months of being in our program and unfortunately creditors can call to collect the debt that is owed. We try and minimize these calls as much as possible. We will have someone contact you to review your program in detail and answer any questions you may have.

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    Customer ServicePrice

    Reviewed March 30, 2015

    Freedom Debt Relief is the best!!!! I wish I had called them sooner!!!! They make it so easy to resolve your debt with the high interest credit card companies who although you may be as I am, dealing with a hardship and trying to avoid bankruptcy still charge out of this world interest rates. Thank You FDR for being there when I needed you.

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    Staff

    Reviewed March 29, 2015

    Friendly & lots of interaction.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed March 28, 2015

    I have had a wonderful experience with Freedom Debt Relief. I am finally getting my finances in order. They are working so hard for me to settle all of my debt. I can finally breath knowing it will all be resolved soon. I have struggled for many years trying to pay off my credit cards with just the minimum's due and it just catches up to you where you are getting nowhere. I have an excellent job to pay my bills, I just found I could not pay more than the minimum and the interest rates were outrageous. Thanks to Debt Relief, I am finally going to be debt free and I have learned how to financially budget.

    Thank you again to all of the staff who have helped me. I want to give an extra thanks to ** who took extra time out for me to explain everything in detail and take my worries away. I called him many times with concerns and questions that were always answered immediately and honestly. He has given me such wonderful advice and made me feel comfortable throughout this whole process. You **, are a wonderful and respectful person.

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    Reviewed March 27, 2015

    So far everything is going along smoothly.

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    Staff

    Reviewed March 27, 2015

    I've been with FDR few months now and wasn't sure if they would help with my debt. Two debt accounts, have been quickly resolved after enrolling. I'm very impressed with their service and helpful support team. Keep up the great work.

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    Customer Service

    Reviewed March 27, 2015

    I'm getting phone calls and letters from companies. I thought that I sent a form letter, for you to send to each company, to say you were handling the accounts. If there is something I should do, please let me know. Thank you.

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    Customer ServiceStaffProcess

    Reviewed March 26, 2015

    My only concern is that I requested a new book to be sent. For some reason, a page was missing that should've been faxed and received by you (unsure what happened). Could you please resend a new book so this page can be re-faxed? I apologize for any inconvenience. I'm still a bit skeptical about this entire process, due to speaking to the creditors who have called. Because we are new with this, the uncertainty is a bit scary. Everyone from FDR I've spoken to has been kind, helpful, and professional. Thank you for everything.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We will make sure you get the documentation you need. Anytime you have a question or concern about your program, always call or email us and we are here to be your Advocate!!

    Reviewed March 26, 2015

    I have been in the program for almost a year. My credit has completely tanked to the point I cannot apply for any time of anything. I am in dire need of a car and I cannot get one because of my credit is less than 400. When I started the program, I was in the 700s. I was not told of this. I am looking into cancelling my services and settling them on my own. They have only settled one account in almost a year when we were told most would be negotiated immediately and then paid out. I contacted my creditors and none have been contacted. I am not happy with the service and what I signed for.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about your frustration, but you have only been enrolled in our program since November of 2014 ( about 4 months) the average settlement happens around month 4 and you already have one settlement. Our program is estimated to take 3-4 years to complete and we do disclose that your credit can be impacted, but as soon as your debt starts to get settled , your credit score improves. We will have someone contact you to review your program in detail, answer any questions you may have and if you would like to terminate from the program, they can assist with that as well, although we hope you decide to stay and let us help you settle your enrolled debt and save some money.

    Factual basis uncertain
    Verified purchase

    Reviewed March 26, 2015

    I am well pleased with the actions of Freedom. I would recommend to others.

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    Staff

    Reviewed March 25, 2015

    I could not be more pleased with the professional advice and the top-notch service provided by Freedom Financial Services.

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    Reviewed March 25, 2015

    Happy with the two accounts. Very happy.

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    Staff

    Reviewed March 25, 2015

    My experience so far with Freedom Debt Relief has been great. We have our first of two settlements and I am looking forward to the last settlement offer. Everyone we have spoken to at Freedom and C+ has been great.

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    Customer Service

    Reviewed March 25, 2015

    FDR was to contact my credit card creditors and negotiate a settlement, that included a lower payment of the balance owed. Most creditors apparently are not accepting FDR's terms and continue to make collection calls.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry that you seem frustrated on your progress in the program, but after reviewing your program, it appears you are doing well. After only being erolled in a 36+ month program for 7 months, you already have 2 great settlements. Unfortunately, creditors do have the right to contact you and collect money owed to them. If you have not done so already, please change your contact information to ours. It may help minimize the calls that you get.

    Verified purchase
    ProcessTransparency

    Reviewed March 25, 2015

    This organization has been fabulous in assisting my relief from debt. At no time did I feel ashamed or depressed about my status. The process was clear and easy to follow. I have relieved myself of 50% of my debt at this time.

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    Reviewed March 25, 2015

    I have had nothing but good experience with this. Best decision I ever made.

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    PriceStaff

    Reviewed March 25, 2015

    I am very glad that I found Freedom Financial.

    When the interest rates on credit cards increased, and when my part-time position as Adjunct Faculty at the local community college ended, and when my home seemed to need new repairs constantly, and when five of my major appliances broke down within a period of a few years, I found myself in financial strain. Further, my children and grandchildren lived quite a distance away, which required airline tickets to visit them, mailing expenses, and getting in a lot of provisions when they came here. Plus the usual birthdays, holidays and anniversaries. And even though my gifts were modest, it became evident that without some help, this was no longer sustainable, having tapped all of the resources available to me.

    Financial Freedom was friendly, supportive and helpful. I appreciate the portal, where I can check on my status 24/7 and also the availability of Customer Support. I had always considered myself a prudent person, but life can sometimes take you by surprise. I'm glad that I have Freedom Financial at my side.

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    Staff

    Reviewed March 25, 2015

    I am very satisfied with the service and results of this company. All my questions were answered and the staff has been very knowledgeable with each issue that happened. I have the peace of mind that they are helping to resolve my financial problems. They are helping me reach my goal of being debt free. Lately I have been hearing advertisements on the radio about FDR. That is reassuring. It's nice to know there is a way to resolve debt relief without having to apply for bankruptcy. Thank you for all your help.

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    Customer ServiceProcess

    Reviewed March 25, 2015

    According to what I was told and I read online, the resolution process would take just a few months. Within the 7 months we've been a customer, we've had 1 of 4 accounts resolved and 1 of the 4 I removed from the program just to simply continue paying on it. The process was to help us rebuild our credit starting immediately but we our scores are dropping further and further because of the lack of resolution. The communication has been at a ZERO unless I've initiated the conversation. Getting us signed up and money being withdrawn was quick, easy and gave us a lot of hope. Instead, we are very optimistic on our future and how these accounts are being resolved.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry if there was any confusion regarding your program. We will have someone contact you and make sure everything is clear. Unfortunately, people don't get into debt overnight and we cannot settle debt that quick. The estimated time frame in the program is 36 months and although it does have a negative impact on your credit, your credit score can start to improve as your debt gets settled.

    Verified purchase

    Reviewed March 19, 2015

    I was very nervous at first, but if you review the website and use the helpful information from the learning center section you will be okay. I feel like I'm paying something towards my situation unlike a bankruptcy.

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    Process

    Reviewed March 19, 2015

    I really appreciate the time that has been spent in resolving my debt issues. This has been a fairly painless process. Thanks.

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    Customer ServiceStaff

    Reviewed March 19, 2015

    I have always worked in customer service and I will say the people you have on your staff are outstanding with knowing their jobs and knowing how to help with any questions I have had. My hat off to you.

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    Price

    Reviewed March 19, 2015

    I am happy with the program so far; but the only thing that I am VERY concerned about is the way that the money saved amt is calculated that goes to the IRS as income that I have to pay taxes on. If it's the amt of the creditor bill when I started the program, that's fine; but if it's the amt during the whole 3 yrs that they have piled on monthly interest rates... then I am NOT happy and I will fight this somehow with the IRS. Can you please let me know what the answer is to this question? Thank you.

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    Customer Service

    Reviewed March 18, 2015

    I was asked to resolve account. I did. They agreed to my settlement. They did not make the payments. I called 5 times to speak to management. Was promised they would call back. Never heard a word. Failure to care about me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about any miss communication, a member of our leadership team will be contacting you today regarding your situation and any concerns you have.

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    Staff

    Reviewed March 18, 2015

    I appreciate the employees that are trying to overcome the creditors I owe to settle agreements to a certain amount so I can continue paying what I owe to Freedom Relief till I get it all pay off and owe nothing. It will be a great relief and work on saving money for the future.

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    Verified purchase

    Reviewed March 18, 2015

    We are very pleased with all of our help in our time of need, thanks for helping us with our debt consolidation.

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    Customer ServiceStaff

    Reviewed March 18, 2015

    Friendly people answer all my question. I have no problem with anything.

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    Verified purchase

    Reviewed March 18, 2015

    Freedom Debt Relief has kept us in the know the whole time. Thank you!

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    Customer Service

    Reviewed March 18, 2015

    FDR has already negotiated two settlements for me! I am very pleased with their excellent customer service.

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    Staff

    Reviewed March 18, 2015

    I am happy that I found Freedom. My debt was making me so depressed. They were and are extremely helpful. Looking forward to an earlier pay off next year.

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    Customer Service

    Reviewed March 14, 2015

    I had the worst experience with Freedom Debt Relief. My account has been paid in full since Nov and I asked them to close it. They keep taking money out of my checking account and keep telling me that closing the account takes time. They didn't even settle all of my debt. The debt collectors just wrote it off and I had to pay Freedom to do nothing. I call every week and they say that they will stop taking my money but they do it anyway. I would not recommend them to anyone and have filed complaints.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about any issues with completing your program. Someone is reviewing your program for completion. All of your drafts have been closed.

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    Customer ServiceStaffTransparency

    Reviewed March 14, 2015

    Didn't full understand about having to retain the lawyer program for a fee. The fee your company charges misunderstood when I read and when it was explain to me. The person who help gave me his number when I had question to ask but never called me or answered his phone.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry for any confusion about any fee you are paying for our additional service. We will have someone from Customer Service contact you Monday to clarify and answer any questions you may have

    Price

    Reviewed March 14, 2015

    Freedom debt relief promised to get rid of debt but after a year of taking $625 dollars a month $425 in non-refundable fees only settled one $1000 credit card for $700. $5000 in fees and still got sued by 3 creditors. Only one creditor said they had even spoken to FDR. Spoke to freedom and told them I received letters from 3 creditors to appear in court and they told me that they're not lawyers and could do nothing about lawsuits and offered me a loan for $45,000 dollars @ 22% to settle the debts. Told them to beat it and asked for refund of money. They told me I could only get money in escrow account about $2300 and said they would not refund fees because they settled one account and fees non-refundable. So bottom line is they lied and screwed me out of about $5000. Don't trust them, only cost $1000 to file bankruptcy and wiped out all debt about $60,000.

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    Response from Freedom Debt Relief

    We are sorry to hear about your frustrations regarding how your program was handled. You were only in our program for 7 months from 11/08-6/09. In your contract all fees were explained and also stated that your creditors can take legal action on debt owed to them. Most people want to avoid filing Bankruptcy and we are an excellent option for many consumers.

    Factual basis uncertain
    Verified purchase

    Reviewed March 14, 2015

    They settled my big creditor very quickly and this helped me get back on my feet. I would recommend them to anyone who is in financial stress and needs help.

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    Customer ServiceStaff

    Reviewed March 13, 2015

    I want to thank the Freedom Financial team, everyone from my account rep to the service call people for what a great job they do on keeping me informed and making sure all my questions are answered every time I call in.

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    Customer ServiceStaffProcess

    Reviewed March 12, 2015

    My experience so far with Freedom Debt Relief has been very positive. Each of the specialists I have worked with have been completely professional and supportive in helping me resolve my debts and finding ways to settle these accounts efficiently.They have responded quickly to my calls, emails, and questions while making me feel like I'm the most important client they have. The script that was shared with me as a guide to speak with the collectors truly empowered me during this process. I no longer feel that overwhelming dread that has historically been attached to dealing with my finances. Thank you for easing my stress from these debts!

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    Staff

    Reviewed March 12, 2015

    The staff is always courtesy, willing to listen to your concerns. They treat you with respect and make you feel comfortable about your situation. I would recommend this service for anyone who is trying to get their finances on track.

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    Reviewed March 11, 2015

    I'm very satisfied with the service that I'm receiving.

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    Staff

    Reviewed March 11, 2015

    So far, everyone has been very helpful, and everything is going as planned. I believe this was a very good decision on our part.

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    Price

    Reviewed March 11, 2015

    Very satisfied - 2 of 12 already settled - Yes, Credit SCORE has taken a tumble because the Bureaus don't truly understand the actions that are taken are producing favorable results for the future. Example: 1 settled account immediately reduced interest rate from 19% to 6% - Where were they before?

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    Staff

    Reviewed March 11, 2015

    I have always received great assistance from your agents. They are knowledgeable and eager to help in any way they can. I truly appreciate their help.

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    Verified purchase

    Reviewed March 11, 2015

    Major trouble adding two outstanding debts to my account. Hitting a brick wall and no one contacts me as I was assured they would. Still no resolution. Very frustrated.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry for any delay in assisting you. Someone will be calling you before the close of business today.

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    Staff

    Reviewed March 11, 2015

    I am very pleased with the results I have received so far. Everyone has been working for me and keeping me informed of the progress.

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    Verified purchase
    Customer Service

    Reviewed March 11, 2015

    We are 3 months into our debt relief and have settled 2 of 7 creditors. My thought was that by now we would have all creditors settled. I didn't realize that this would take this long. There have been a tremendous amount of phone calls from my creditors daily. Wasn't prepared for that. The first 2 creditors wanted to be paid on their settlements in a matter of months which is an issue because I have only paid in for a few months. I am hoping we can settle with our creditors shortly and get past this as soon as possible. Thank you.

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    Reviewed March 10, 2015

    Make lots of promises & don't negotiate for much more than their 21% fee. I need to review that 5 creditors state my 1099s were mailed to this agency & I have not received any of them. Freedom says they didn't receive them. Coincidence? Not!!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear that you are frustrated about how your program is working. We will have someone contact you and review your accounts in depth. It appears that we were able to get one settlement for you for 56% and you have only been in the program for 18 months of the estimated 36 months it will take to complete your program. We received 1 1099C from one of your creditors and sent that to you. We will confirm with you on who the other creditors were that told you they mailed 1099C's and help get that fixed.

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    Customer ServiceStaff

    Reviewed March 9, 2015

    This has been a breath of fresh air in the swamp of debt! Everyone at the company has been more than helpful and informative, also reassuring. They started paying off my accounts immediately, and all my harassing phone calls are gone away. I would recommend FDR to anyone who is drowning in debt.

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    Verified purchase

    Reviewed March 6, 2015

    We have resolved one account and working on others. Hope to finalize others soon.

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    Customer ServiceStaff

    Reviewed March 5, 2015

    The people I deal with are very pleasant and always have the answer to my needs.

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    Verified purchase
    Customer Service

    Reviewed March 5, 2015

    Wow ! can't believe it, been in the program two short months, and they have already settled two of my credit card accounts. My only regret is that I did not call them sooner.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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