Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief (FDR) is a debt relief company with 4.5 out of 5 stars on our site, based on over 34,000 customer reviews. Founded in 2002, it provides debt settlement services and client education. Its fees range from 15% to 25% of the enrolled amount, depending on the state the client lives in and the amount of debt they enroll.
Visit www.freedomdebtrelief.com- Can help settle a variety of unsecured debts
- No fees until settlement reached
- Can cancel at any time without penalty
- Debt settlement can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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Reviewed Sept. 22, 2014
Your customer service is very helpful and supportive. Everyone I have talk to has been professional and I have always felt they were trying to help.
Reviewed Sept. 21, 2014
They never return calls or emails. They will never give out extensions so you could just work with one person. When I terminated with Freedom, I was able to call the 3 accounts I had Freedom working on and settled them myself in less than 30 minutes and I didn't have to pay over $1,200 in fees to Freedom which is a rip off. When people call Freedom, they are in desperate situations and need help. Freedom is your best buddy willing to help when you make that initial call but good luck getting answers after that because they won't respond back. The fees I paid out to Freedom in 17 months could have taken care of a couple of my accounts. It really made mad when I was able to settle these accounts on my own. They sat with Freedom all this time and they never made an offer to me to settle them quicker. I was able to settle these accounts for a better rate than Freedom supposedly say they do.
I would never recommend this to anyone. What I recommend is call and work it out with the creditor. It will save you money in the long run and you won't have to deal with the frustration of Freedom's lack of customer service. This company should be investigated for their excessive fees and preying on people who have come to them as a last resort. They owe me money from the withdrawals they took out after I terminated my account and I can already see that this is going to be a hassle.
We are sorry to hear about your frustrations and you are correct, you as a consumer can contact your creditor and negotiate settlements, although we have been doing this for a long time, we have a massive amount of data from thousands of creditors, strong relationships and we have leverage that individual clients do not always have. We purposely do not assign individuals to work with individual clients, this is done if an employee is off on vacation or sick our clients always have representatives to speak too, all of which have access to our clients accounts. It was exciting to see that in the short time you were a client of ours we were able to negotiate several very good settlements all with at least 50% savings to you. If you are still concerned about how our program works, please feel free to contact our customer service department.
Reviewed Sept. 21, 2014
I have been with Freedom for 3 months. I have 8 creditors who by the way call me every single day 2 or 3 times a day. I was told by Freedom 1 account was settled then things changed and now no accounts are settled. I am giving Freedom 3 more months to negotiate then I will decide what to do.
We understand it can be frustrating getting collection calls, but unfortunately we cannot stop your creditors from calling you. Please if you already have not done so, change your number with them to ours and either do not answer the phone or use the scripting we provided to you in your welcome packet. We will have an Advocate review your accounts and contact you to review in detail. It looks like you just joined our program in June of this year and it is estimated to take about 36 months to complete. If you ever have any questions or concerns please contact Customer Service by phone or email.
Reviewed Sept. 20, 2014
My husband and I are extremely pleased and satisfied with our experiences with FDR! With the help of FDR, we are tackling a problem that seemed impossible and defeating to us. Now we feel a great relief and are looking forward to many more successes with FDR!
Reviewed Sept. 20, 2014
The experience has been excellent. The customer service team has been very responsive and have been kind and understanding. They have been great.
Reviewed Sept. 19, 2014
It is a scary proposition to admit that you need help to regain control of your finances. Everyone who I have dealt with from the company has answered all of my questions thoroughly and never made me feel awkward. I have already recommended Freedom Debt Relief to a few friends.
Reviewed Sept. 18, 2014
I would recommend this program to anyone who wants to get control of his or her debt in a timely fashion. The representatives are very straightforward during the initial process to ensure the program will be beneficial and something that the client is realistically able to do. Also, the representatives are very understanding and helpful which makes the process a lot easier. I really like that I can track my progress and check my credit score as well on the easy to navigate website.
Reviewed Sept. 18, 2014
I was told the process would take about 3 months to settle with all clients. It has been almost 8 months and only 1 has settled. I get conflicting information from customer service every time I talk with someone. I am not allowed to talk with negotiators, even to ask questions. The explanation of how it actually works is way different from how I was told it would work when I signed up.
We are sorry for any confusion. We will have an Advocate review your accounts in the program and contact you with a full review of your program.
Reviewed Sept. 18, 2014
I am very happy I am enroll in this program. Very efficient and always available to answer any question.
Reviewed Sept. 17, 2014
I just started the program and already feel relieved. Freedom has worked very hard on getting me debt free.
Reviewed Sept. 17, 2014
I rated my relationship with the company as a 4. My only reason for not rating FDR a 5 is I wasn't assigned a personal negotiator from day 1. It was frustrating for me to have to tell my story over and over again every time I called and got a different person to deal with. I faxed several documents to the generic fax number and the company didn't receive even though I had a confirmation sheet that said the faxes went through. I feel if I had 1 person to deal with and to send info to, it wouldn't have been frustrating. All the people I spoke with were professional in their dealings with me and took the time with me to explain where my account stood. Would I recommend FDR to family and friends? Absolutely and already have done so. Thank you FDR for assisting me get my life back.
Reviewed Sept. 17, 2014
This is the best thing I have ever done to help me out of my financial problem. They had negotiated with American Express and citi bank for more then 65% off my original bill. If you are tired of just making the minimum payment with no end in sight this is the place you should go to.
Reviewed Sept. 17, 2014
I have had nothing but excellent service.
Reviewed Sept. 17, 2014
I was hesitant to go this route working on bringing down my debt and improving my credit score but after much research and great conversations and emails with my adviser, I knew it was the right choice. I am more than happy with the service and communication I have received and would recommend FDR to others.
Reviewed Sept. 17, 2014
Just great to help out.
Reviewed Sept. 17, 2014
One credit card resolved, 4 to go. The settled account was for 70% of the outstanding balance, which is better than 100%. Look forward to the other cards being settled at an amount less than what was owed when I enrolled in the FDR program.
Reviewed Sept. 15, 2014
Freedom Debt Relief will tell you anything you want to hear. The one thing they will never tell you is that the creditor can choose not to work with a 3rd party and take you personally to court even with being enrolled in the program. I was enrolled in the program for 10 months. They were able to quickly settle a debt with Bank of America and told me they were in open negotiations with American Express. I continued to pay into the program and one morning almost a year into it I receive notice American Express has filed a lawsuit against me. I call up to question this in a panic state - I am then told I need to bring my account balance up by depositing over $641 to start the settlement deal with American Express and stop the litigation. I deposited the money only to find out there was no deal. Finally someone I spoke with in advanced collections admitted "Amex doesn't want to work with us. There is nothing we can do." So now I am stuck with 100% of the Amex debt plus an additional 10 months of fees and interest.
We are sorry for your frustration, anytime you owe a creditor money, they have the right to pursue legal routes to collect their money, although we do have an Advanced Collections Team that may be able to offer some assistance on this. We will have someone contact you this week to determine the best route for you to take.
Reviewed Sept. 12, 2014
I am very happy with FDR. Before I contacted FDR I felt that there was no way out, but now I feel relief to know there's help.
Reviewed Sept. 11, 2014
I had a letter from Freedom Debt Relief to consolidate my credit card debts. I was hesitant at first because I already had an experience with one agency and it didn't work. They put me in more debts. With FDR, I have a total satisfaction and peace of mind because I am no more paying multiple customers. FDR is one of the best agencies I will recommend anybody to in order to pay off their debts.
Reviewed Sept. 11, 2014
I am satisfied that I did not have to go to court, however, instead of decreasing my amount owing, it increased. The promise that the amount will be lowered, "practically cut in half" did not happen. On top of that, now I have to worry about paying your fee of $3000+? So all the sales talk about helping me lessen my burden did not happen. And the negotiator who dealt with the creditors made the negotiations without even letting me know what the offers were. She just took it into her hands to decide what offer to take. I thought we were in partnership when it came to the decisions with my account. ** I have until 2019 to pay off my debt which I could have negotiated on my own. But thanks anyway...
We are sorry to hear about your dissatisfaction, but our program is designed to help get you out of debt for less than you owe and on average our settlements are about 50%. We will review your program and accounts enrolled and someone from our Customer Service department will contact you this week.
Reviewed Sept. 11, 2014
Sent me paper much toooo late. Sent e-mail 3 days ago. Have not yet rec'd a reply!!!
We are sorry to hear if there have been papers sent to us that we have not received. Someone from our Customer Service department will contact you to confirm your paper work is being handled correctly.
Reviewed Sept. 11, 2014
I am very pleased with the help and service provided by Freedom Debt Relief. Their taking over paying our debts down has been a great relief.
Reviewed Sept. 10, 2014
Let's start with the positives. FDR have settled 4 accounts for me and 1 account will be settled hopefully by the end of this month. (The last payment was processed recently according to the cftpay website which I was told by an FDR ACT agent that website was not accurate... Umm, ok.) I think they did a good job settling these 4 (going on 5) accounts in a span of almost 2 years. (I've been in this program since October of 2012.) I have 1 account left in the program that will be done in 13 months. I originally enrolled 8 accounts in this program but I had to remove 3 accounts and settled them on my own because, like what happened to most of us, the creditors were NEVER contacted by FDR - they kept calling me, and I was worried of getting sued again so I went ahead and worked on them on my own. So far, I have closed 2 accounts of the 3 that I removed from the FDR program and 1 account I am currently working on (and they only charge me a $10 fee each month on top of my monthly payment).
I was disappointed after a call today with the advanced collections team agent, when I requested to have my draft amount lowered from $484 beginning 9/18/14, since I only have 1 account left with payment arrangements of $120/month for 24 months that started in October 2013. I went back to the payments that were cleared and I have made 9 payments of $120 and 1 payment of $240 (as of August 2014) since October 2013, which means, to date, I am current with my payments. All I was asking for was to have them review my account if they can lower the draft amount since $484/month is clearly too much to cover a payment of $120/month for the 1 account that's left in the program. This means I will be overpaying for the next 13 months if I get stuck with the $484/month draft.
I initially requested for a lower draft last month and an agent from advanced collection team told me that $180/month should be good (that includes admin fees, etc.). I even electronically signed a document agreeing to this draft amount which I did and submitted it FDR. I found out later on (on my own since I check the client portal regularly) that for some reason, this request was rejected. I was never informed that it WAS rejected.
When I called today to have them review my account, the agent who's obviously very knowledgeable about the program, who was intimidating on the phone and who talked over me numerous times (they can run the tape if they need to), said that they discourage too much changes on the account since it might negatively affect the settlement. I asked her if she could see how I will be overpaying if I stuck with the $484/month draft for the next 13 months to cover the $120/month payment to creditor, for the same amount of time, 13 months. She told me she's not sure... Blah blah blah... Even a kid who knows basic math knows that I will be paying 4x than the due payment to the creditor. I simply requested for them to review my account and lower my draft because I know it's possible but I was told NO. Bottom line, FDR is helpful but I suggest to just go ahead and settle with the creditors. It's faster, cheaper, easier and less stressful.
Thank you for you feedback and we are sorry to hear of the concerns you have. Congratulations on the settlements made so far! As far as the $10.00 a month fee, FDR, does not charge fees unless there is a settlement that has been made and approved by our clients. You may be referring to the fee from Cross Roads Technology. We will have someone review your request to lower your monthly draft and contact you with the impact it can have to your program.
Reviewed Sept. 6, 2014
After being in the program for 7 months, I thought that more than one of my accounts would be settled by now. Otherwise the customer service is great at keeping me apprised of what is happening.
Reviewed Sept. 4, 2014
So far I have been very happy with the results I have had. Still have more to do and looking forward to the same results.
Reviewed Sept. 4, 2014
I enrolled in your program late in March. It's now almost six months later and only one account has been negotiated. I wrote to Customer Service twice in the last ten days and have only received the canned ack letter. I get at least four calls a day from Citibank - this should have stopped long ago. Also an occasional call from another creditor - namely Laura ** at Synchrony Bank. She even called at work after I was gone for the day! I thought that was illegal. Is there a way to get out of this?
We are sorry to hear about your frustrations. Our clients normally get their first settlements between month 3 and 6, but is depends on many variables. Also as annoying as calls from your creditors can be, we do explain that when you owe a debt your creditors do have the right to collect, which includes creditor calls and even in some cases a creditor can sue you. You can terminate from our program at any time. We will have someone contact you tomorrow.
Reviewed Sept. 4, 2014
Freedom Debt Relief has been a great help to me in getting my debt reduced and helping me to get out of debt. Without the negotiating power of FDR, I would still be behind in my monthly payments.
Reviewed Sept. 4, 2014
So far I have been very satisfied with the service I've received. Keep up the good work. Can't wait to have those bills all paid off.
Reviewed Sept. 3, 2014
I have not made a payment on 6 credit cards since 12/13 & you have only settled 2 accounts. 9 months & only 1/3 of the accounts settled, what the hold up. Gitty-up!!!!!
We are sorry you feel that the program is not moving fast enough. Please remember that your estimated time in the program is about 36 months. It is great to see that our Negotiations team was able to get you a really good settlement at 45% and a 25% settlement on a large balanced account!!
Reviewed Sept. 3, 2014
So far we are very pleased with Freedom Network. We followed the instructions and part of our debts has been settled as planned. We have received information as needed and everybody has been courteous and patient with us when we had questions.
Reviewed Sept. 3, 2014
When I was losing my mind trying to juggle minimum payments and getting nowhere successfully, a friend told me she was on the verge of bankruptcy and used Freedom Debt Relief. They are helpful and knowledgeable and always get back to you quickly with an answer. I am happy to be a client.... one debt paid so far and working on the others. Phone calls are starting to lessen from debtors, finally! Thank you for your help.
Reviewed Sept. 3, 2014
I just like to say that the day that I start in this program, I was a little scare and concern but once everything was falling in place I was more than happy to be in this program. It did help me a lot and it took a lot pressure from us. I will recommend this program to anybody.
Reviewed Sept. 1, 2014
I joined Freedom Debt Relief after their "sales guy" sugar-coated their services and sold me on them. I was told that my creditors would stop calling me once I read the Freedom Debt Relief script to them and gave my creditors Freedom's number. That is not true. I get AT LEAST 20 calls a day. I've read the script to my creditors and told them to contact Freedom Debt Relief and my creditors don't care. They continue to call. When I contacted Freedom Debt Relief about this, they back tracked and said that they never say that my creditors will stop calling.
On top of that, I was never told that I could still get sued while in this program. But representatives say that they always inform their clients that they could get sued. This is not true. I had my Freedom Debt Relief "sales guy" on speaker phone while talking to him and my daughter heard every word he said. He NEVER mentioned the possibility of still getting sued or I NEVER would have joined the program.
Also, my creditors are contacting me to make "deals" on my debt. When I asked Freedom Debt Relief why they haven't settled any of my accounts since I have plenty of money in my account to settle at least 2 of my smaller accounts, they informed me that they start with my larger accounts first. In the meantime, I continue to get an overwhelming amount of phone calls and my smaller accounts that could get settled, sit there still racking up charges and hitting my credit. This company is a joke and I'm looking at my options to withdraw and seek help from somewhere else.
We are sorry to hear about any confusion regarding the information you received when you signed up for our program in April of 2014. To be clear, as it was stated in your welcome call on 4/24/2014. Also in your contract, it states you can be sued and that creditors do have the right to contact you regarding a debt you owe. Sometimes creditors will offer you a settlement on your debt, we can assure you in most cases, the settlement we can negotiate is generally better. You do have some funds in your dedicated account and we can have a negotiator re review your accounts for any possible settlements. If there are any we will reach out to you and let you know the terms.
Reviewed Aug. 29, 2014
FDR is great company. Please keep paying all creditor for me that all want. Thanks FDR help.
Reviewed Aug. 29, 2014
We have been making payment for 6 Mo. now and only one settlement has been negotiated. I also made an extra partial payment. I am getting hounded by creditors. I had one try to settle with me but paying Freedom and them would not work for me. Please settle some more debts as you promised so I can rest at night.
We understand your concern. Getting creditor calls can be overwhelming, but remember, either do not answer the calls or give them our number, so they will call us. It was great to see a 50% settlement, the first settlements usually take about 3-6 months to negotiate. We will have one of our negotiators review your program for any other accounts that can be negotiated with the funds in your dedicated account. If you ever have questions about the status of your accounts, you can review progress on line at www.fdrclient.com or you can call customer service at 800-655-6303
Reviewed Aug. 29, 2014
We joined the program since January 2014 and we think that we received a lot of help in our Financial Dilemma! Lots of Creditors have been resolved, to our utmost satisfaction. We can safely say it is a great Program to join. We are now looking forward to solve the rest of Creditors. Thank you to all the Staff!
Reviewed Aug. 28, 2014
I have been with this company now 3 months and have had very good results with their care of my account. So far all is going great and expect it to continue. Thanks for help me reduce my debt.
Reviewed Aug. 28, 2014
This company has been available to answer all my questions and solved all my problems.. I recommend this company who has debt problems.
Reviewed Aug. 28, 2014
I am pleased with how informed you are keeping me.
Reviewed Aug. 28, 2014
So far, both myself and daughter are happy with the service that has been provided to us.
Reviewed Aug. 28, 2014
My experience with everyone has been great... It has taken a lot off of me to know they are taking care of all my debt.
Reviewed Aug. 28, 2014
Highly recommend your services.
Reviewed Aug. 27, 2014
Signed up for this service last October (2013). Have resolved 2 of the 5 outstanding debts about 1/3 of the total. With the exception of one phone call, the service has been very good. I would recommend them. Please note, they have no ability to help you if you are served with a Summons by your creditor. Having some knowledge to file response papers may be needed.
Reviewed Aug. 27, 2014
Freedom Debt Relief has helped me reduce my debts. However, one of the complaints I have is their website advertises monthly settlements for some of the more common creditors such as Wells Fargo, Chase, Citigroup and Bank of America. In the case of Bank of America, which is the creditor that I am dealing with, for the past 12 months they have examples of clients settling consistently for 33% of the amount owed. Yet they settled one of the 2 of my accounts for 50% with their fees totaling over 25% of what was owed. On top of this, they take their fees off the top before they actually pay the settlement. After being in the program for almost 3 years and paying above and over what was expected, I feel a little disappointed in the manner they've miscommunicated what the expectations were for settling accounts with BoA. After speaking with an attorney I've discovered that I could have negotiated the same settlement myself and made similar payments myself without having to incur such fees and had this issue resolved much quicker.
We are sorry to hear you feel this way. Just to clarify, FDR follows the FTC guidelines and we do not collect any fees until we have negotiated a settlement that has been approved by our clients. We do negotiate settlements with our clients creditors, although there are some creditors that are more aggressive and sometimes it is in your best interest to wait for the debt to be sold to a third part collector. You are correct, our clients can settle their debt on their own, but we have been doing this for over 12 years and we have relationships and data to assist us in getting some of the best settlements in the industry.
Reviewed Aug. 24, 2014
I started this program December 2012 with 4 accounts. Recently one was sent to court and I had to take the money from the dedicated account I had which was $895.00 to have a lawyer represent me for my case because I was being sued for the total amount. I spoke with Kevin and he advised me that if they do settle with me that my amount wouldn't change when my payments were due. So why did we get a phone call saying we have to pay an additional 125 a month? He told me that the contract would be null and void and we would get a refund if the suit was going to be lost. Well that was a LIE. If we started paying for the settlement for 4 accounts and the NEW settlement is actually LESSER than the first settlement amount, why do I have to pay more for?
What happened to the money I had in the dedicated account that was suppose to be paying out to these creditors? If I only have 2 accounts left and one account is being paid 200 a month, and the other account is the delinquent one that is being taken to court and now have settled for less, the maximum payment I was told was maybe 400. So if I pay 388 twice a month, why in the world do I have to pay more a month when the whole time you guys were still taking the same amount out of my account, even when the account was not active? So where had my money been going??
I demand answers and no one can give me a straight answer! If the issue is because you guys had to refund me the 895 out of my dedicated account, obviously that wasn't free money. Now I gotta repay that back on top of unexplainable fees that included in that ordeal?? I need to know so we can settle this immediately. This is just absurd! I pay back 1500 for a year for only 895 that was taken out? Doesn't make any sense!!
We are sorry to hear about your situation. We understand it can be frustrating enough to be in a program like ours. We do explain to our clients that their is a chance that a creditor can sue them and as a benefit to our clients we do have relationships with attorneys that will work on our clients behalf. Most of the time attorney fees could be thousands, we are able to offer this service to our clients at an extremely discounted rate. We will have someone review your situation and contact you within 24 hours.
Reviewed Aug. 21, 2014
The representatives have been professional, dedicated, and informative in handling my account. I would highly recommend them to people I know and are facing any kind of financial hardship.
Reviewed Aug. 21, 2014
Presently, you are doing a superb job in helping to resolve debt. Can't wait until they are all paid.
Reviewed Aug. 21, 2014
I am less than 1 year into the program at this point so I have a lot left to make a full assessment, but so far things have been really good. Every question I have had has been answered and I always get a response within 24 hours or less. They have resolved one of my debts so I can vouch that at the very least they have communicated as they stated they would with my creditors. Based on my experience to date, I am happy with the service and program.
Reviewed Aug. 21, 2014
I am very happy with FDR and appreciate the lesson on "How to Save Money"... I am very pleased that I am now seeing a first result, and that I am paying off my debt(s) in a clear and responsible manner, and that I am working hard to understand the importance of patience and sacrifice. Amen.
Reviewed Aug. 20, 2014
I have only been with Freedom for about 9 months and they have already settled one of my accounts and have another almost completely settled, and have tentatively reached a settlement on another account. I could never do it this quickly on my own.
Reviewed Aug. 20, 2014
I was in need of credit relief when I found FDR. I am so blessed. Have been with this program for 4 months and have resolved 1 account and making progress. This is wonderful and I am so thankful to have them. I am less stressed now. I would recommend this company and program 100%.
Reviewed Aug. 20, 2014
I am relatively new to the program. I have been enrolled less than a year. As of this time Freedom Debt Relief has already resolved one of my outstanding debts. Their customer service reps have always been helpful and I am looking forward to completing the program.
Reviewed Aug. 20, 2014
Thanks for helping me get my debt issues on the way to be resolved!
Reviewed Aug. 18, 2014
The introduction was impressive, very sugar coated. They made you to believe that within six months your debts would have been settled. In the long run they became two mouthed, you couldn't get a straight answer. My time with them ended with going to court without any kind of representation, my case became public record as a delinquent. At the very end I paid the creditor out of my pocket. Although they did settle with the other creditor they kept monies that was promised to be returned because they never said what their fee was in the beginning no matter how many times you inquired. I WOULD NOT RECOMMEND FREEDOM DEBT RELIEF TO MY WORST ENEMY. If I knew that my situation would have been public knowledge I would have negotiated with the debtors myself and paid them off.
We are sorry to hear about your experience and your frustrations. Your contract states that you can be sued by a creditor, although this does not happen very often, it can and we are sorry that it happened to you. As far as fees, we only charge fees on accounts that we negotiate a settlement on that our clients approve. I will have this account reviewed and if there was any issues with fees being collected that were not approved by you, we will be more than happy to look into a refund.
Reviewed Aug. 14, 2014
I have been with the program since November of 2013. I submitted 7 vendors to be paid. To date they have settled 5 of them and most of them were paid off by 40-50% of the outstanding balances. I admit it was a little stressful in the beginning but after a certain amount of months, it worked in my favor very well.
Reviewed Aug. 14, 2014
We have been a member of Freedom for 8 months. 2 of our accounts have been settled. The best is knowing that I have someone a phone call away that I can call and get advice. If I receive a letter, I have someone to fax it to who can tell me what to do with it. I had 8 accounts. Now I feel we are getting somewhere. It will take time but I know we are getting better each day.
Reviewed Aug. 14, 2014
I love the way I am kept up to date on the progress of my reconciliation. I am further along than I imagined I could be by now and I'm excited that I'll be debt free soon.
Reviewed Aug. 13, 2014
We called and was helped the day we called and have received calls every so often to see if any changes or concerns. Every person I spoke with was polite and helpful.
Reviewed Aug. 13, 2014
I signed up with this company in January and am now in August with one account paid off at 30%, another about to be paid off at 50% and another having just entered settlement. The only thing I have done is to scan and email any correspondence I receive from my creditors, sign anything they need me to sign, and make sure I have the monthly amount to be drawn from my account every month. Customer service is always helpful via phone and email. At first, I was receiving calls and emails as a courtesy check-in every two weeks. Now that I'm in settlement, they come at least once a month. I am very happy so far, and can't wait to see all of my debt gone!! I highly recommend this company, as long as you are financially able to grow your account to help settle that debt!
Reviewed Aug. 13, 2014
I had to stop the draft for a couple of months. I have called twice to have it restarted and was assured it would be. To date it has not.
Your draft is on, although the last attempt to make a draft resulted in an error. We will contact you to make sure we have all of your correct banking information.
Reviewed Aug. 13, 2014
Yes very satisfied. Freedom financial took all the stress and worry I was feeling away.
Reviewed Aug. 13, 2014
I was extremely disappointed with Freedom Debt. I feel you were sitting back waiting for the creditors to seek legal action instead of being proactive in settling our debts. You only settled one. It was because a lawyer got involved and we only save 300 dollars of the total debt. We have since settled 2 on our own and were able to cut both debts in half.
We are sorry to hear about this, although you just started our program in April of 2014 and it is explained to our clients that our clients first settlement on average happens in 4-5 months. When an account goes into legal status, we prioritize those accounts to minimize more fees, interest and penalties. We are sorry that you decided to terminate from the program so soon. We have been helping clients become debt free for over 14 years and have saved our clients over 1.6 Billion dollars!
Reviewed Aug. 12, 2014
I have had nothing but a positive experience with FDS. You have answered all of my questions and been very attentive to my account.
Reviewed Aug. 11, 2014
We have been able to resolve 2 of 6 accounts in our first year alone with an average of about 45% of the account balances as the settled amount. Service and attention along the way has been outstanding.
Reviewed Aug. 11, 2014
So far I am happy with the outcomes of the company. Very happy with the customer service operators and the friendliness of the staff and workers.
Reviewed Aug. 8, 2014
I had a huge debt (to me anyway) that I owed to a bank credit card. This was really the only credit card debt that I had but it was overwhelming. With my other day to day expenses of living I was really hurting financially. I was running in the red. Other companies that I talked to either did not want to help me with only one card to resolve my debt or their payment plan was out of my reach with my financial position. Freedom financial was willing to work with me to come up with a payment plan that I could live with. I am paying less per month than I was paying on the card and I am well on my way to resolving my outstanding debt. Thank you Freedom Financial!
Reviewed Aug. 8, 2014
My experience started out very rocky. However, after things were settled in, I have had nothing but a fantastic relationship with Freedom Debt Relief. Their team is so friendly and helpful. They listen, have empathy and truly do everything they can to help. Many thanks!
Reviewed Aug. 8, 2014
My biggest concern in my case is that they do not try to settle the accounts that have a higher balance. The longer you wait more fees added and finally it is going to be the customer responsibility to pay it all. Because FDR already got their fees taken out. FDR also need to be reminded time to time so that THEY will look into the account. My first settlement was not even looked at until I called them and mentioned about "how I have been waiting to hearing from them about a settlement". These are the major disappointments I have with FREEDOM DEBT RELIEF!!! I have been paying on time ever since I was enrolled.
We understand your frustration, but we have settled 2 of your accounts that were enrolled into the program and we only charge our fees when we have successfully negotiated a settlement that our clients approve. There are many variables that determine which creditor we contact at which point in the program. We will have someone review your program and contact you with a full review.
Reviewed Aug. 8, 2014
They are doing exactly what they say, and I am happy so far with the results. Great job.
Reviewed Aug. 7, 2014
So far so good.
Reviewed Aug. 7, 2014
The beginning is not nice but later You will be ok.
Reviewed Aug. 7, 2014
So far after 6 months, my experience with Freedom debt Relief has been positive. They resolved one debt and waiting on a much larger account. They gave me the incentive to resolve another account on my own. The high interest rates made it impossible to catch up on credit cards so even though your credit rating goes down, it really helps to try to get rid of the debt and start over.. They are courteous, helpful and consumer friendly.. I recommend them highly!
Reviewed Aug. 7, 2014
Since joining Freedom Debt Relief I get e-mails keeping me updated on my status, phone calls just to check on me seeing if there is anything they can do or answer. The workers here are very courteous and take the time to explain to me what's going in and what can happen. Thank you Freedom Debt Relief for all you do and all you've done for me and a piece of my that everything is going to be ok. Thanks again.
Reviewed Aug. 7, 2014
They claimed to help me but have done nothing at all for seven months!! They are not settling ANYTHING! I am still getting threats of being sued and they made me commit to an unreasonable amount of money a month, so much that I may lose my home now. They will not give me information about my own account! Refuse to return calls and the biggest lie they tell you is that there is no fees unless they settle. That’s funny because I paid hundreds in fees and NO settlements yet!! Now I am trying to just get my money back and can't even do that!! Freedom Financial you owe me a couple thousand!
We are sorry to hear about your frustration regarding our program. After reviewing your program, there have been no settlements completed, but you have only been in the program about 4 and 1/2 months and our average settlement can take place in the 5th month. We have attempted top contact you several times since you joined our program and have only been able to leave messages and send emails. I see you called Cross Roads Financial to terminate on 8/7. We will make sure someone contacts you to make sure your program has been terminated and your funds in your dedicated account have been sent back to you.
Reviewed Aug. 7, 2014
You were always ready to help. Did a great job. Got our life back somewhat.
Reviewed Aug. 7, 2014
So far I can see some progress. My questions are answered in a timely and caring way. Of course I will be glad when everything is finished but I have been diligently changing how I manage my money.
Reviewed Aug. 7, 2014
Everyone has been helpful.
Reviewed Aug. 6, 2014
I was in the program for approx. 9 months. I was always calling to see where exactly my account was going. After I would call, things would happen. Paid off two accounts or made 2 offers I should say. My credit was fine before I got in the program, was never late. Just wanted to get in program that I could get rid off accounts in a timely manner. I guess I was in a program that was not for me. I have cancelled and my credit is ruined. I couldn't qualify for anything now. Every time I called I got someone new and always a different story about my account. I can't do anything now so I guess I need say no more but I would never recommend Freedom Relief.
We are sorry to hear about your experience in our program. After reviewing your program, it looks like you decided to terminate only after being in the program for just about 11 months. The estimated time to complete our program was 36 months. It is unfortunate, but your credit does get impacted and this is reviewed with our clients during their welcome call into the program and in the contract.
Reviewed Aug. 6, 2014
I am very dissatisfied with this program and would not recommend it. In hind sight, we should have gone in a different direction and investigated more thoroughly before going ahead with Freedom. The endless phone calls from creditors even after we mailed a letter to each one with change of address and letters requesting that our accounts be closed. We fully understand that it is our own fault for getting into debt in the first place, but Freedom Debt Relief was the wrong program to choose. Our credit score is horrible and it will take years to reclaim a good score. The other thing is that it has affected the chances of my wife getting a job as companies do credit background checks. Thus, with the state of our financial status being in horrible condition, employers see that as a red flag and do not even offer an interview.
So for now we continue to move forward with the program and can only hope that some employer will hire my wife and we can then work toward ridding ourselves of our debt once and for all. Sadly, we do not feel that the name Freedom Debt Relief does not reflect what actually takes place... at least not for a long, long time. And not without the constant reminder when the phone rings and it is yet another creditor or collection agency. And as we go through this, we are doing all we can to keep our marriage together. All we can do is hope that it survives to the end. So you wanted to know. My wife too has expressed several times via email her discontent with Freedom Debt Relief. She also feels directly responsible for getting us into the program as she is the one who presented it to me. We both should have waited and checked out other programs. Shame on us.
We are sorry to hear about your situation. Our program is not for everyone. We do review the impact that being in our program can have on your credit and we do also inform you that because you do owe money to your creditors, they have the right to contact you and in some cases even sue you, although the percentage of accounts that go into a legal status are minimal. Many of our clients start seeing a positive impact to their credit as soon as accounts start getting resolved. I will have someone contact you to review the status of your program and what you can expect.
Reviewed Aug. 6, 2014
I am working on being debt free!!! So far, it has been easy... I have nothing but nice things to say about Financial Freedom. They have made this experience pretty much pain free :)) Then people from Financial seem to know the pain I was going through and has made my life much better. I want to thank them all!!! I still have a ways to go, but now I see the end of the tunnel.
Reviewed Aug. 6, 2014
I am happy that my debt is SLOWLY getting resolved. However, I have never had bad credit and this is hitting me very hard. I cannot trade in my vehicle, move to a new rental, or apply for a new job because I work in the banking industry. I guess I thought this process of settling the accounts and seeing my credit turn around would be going faster. I did not realize and was not told until the last conversation that I had with your company that it can take the entire term of the agreement to get these companies to settle. That pretty much puts my life on hold for over 3 years.
We are sorry for any confusion in the length of the program. The nice thing is that as you continue to settle individual accounts, your credit can start to be affected in a positive way. If you every have any questions please call our Customer Service department, they can assist with any specific questions about your program.
Reviewed Aug. 5, 2014
I am happy with Freedom in trying to help My Wife and I to resolve our outstanding DEBT. We have been with Freedoms's program for almost 9 months. As of now only 2 have been satisfied. As of now we can only have the amount designated to be withdrawn on the designated date due to financial hardship. We continue to receive letters from now 2d party Creditors and also calls to my work. I have faxed these letters to Freedom w/response to that they have received them. I will be doing this again as I just received another notice from a 2d party collection company. I also recite the saying and provide the number to Freedom. Where does it end. But all in all I am very satisfied.
Reviewed Aug. 4, 2014
They lie, cheat and steal from people in vulnerable situations! They have done nothing to help only make my situation worse!!!!!!!
We are sorry to see your review and read how you feel about us. Our program has helped tens of thousands of people over the last 14 years. We only charge a fee for settlements that our clients approve. Your program was estimated to take about 36 months to complete but you made the choice to terminate after only about 12 months.
Reviewed Aug. 4, 2014
Thanks for your help. Your Honesty, Respect and Guidance allowed me to make my decision in resolving my debt with your company. Keep up your good work.
Reviewed Aug. 2, 2014
We are very please with Freedom Financial. Your Company takes the stress of trying to determine how much to pay each month to get rid of the debt. Thank You.
Reviewed Aug. 2, 2014
I would highly recommend Freedom Debt Relief. My husband & I found ourselves in a financial bind after he had been off work for Surgery. We could not get ahead on our credit card debt due to high interest. We have only been in this program for 8 months and already Freedom Debt Relief has settled 4 of our debts for. They have been very helpful anytime I have called in with questions. We would definitely recommend this company to anyone.
Reviewed Aug. 1, 2014
Since signing with freedom in October of 2013, my debt has reduced by $3000.00. I could not done this on my own. I am very happy with the service I receive each time I call their service department.
Reviewed Aug. 1, 2014
The whole process of debt relief has been a good experience for me. It was a little annoying at first, getting harassing calls from creditors, but with the tools offered from FDR to handle those calls was the best route for my situation. I could not have done any of this without FDR. I am looking forward to settling my one last debt, hopefully in the very near future. I was not condemned for getting myself in such a financial bind. FDR employees were very understanding and kind to me, as they gave their all to ease my burden and help me to pay off my debts. I will definitely refer FDR to anyone who needs this type of help. Thanks to all of the FDR employees for giving me the help and encouragement that is invaluable to me in this situation.
Reviewed Aug. 1, 2014
I was skeptical at first, but have been pleasantly surprised with the progress they made. I would recommend them to family and friends.
Reviewed July 31, 2014
I have had good results so far with Freedom Debt, they are easy to work with and are there for whatever you need answered, and any question, or concerns. Very Happy.
Reviewed July 31, 2014
Freedom Debt Relief has been GREAT in negotiating with my unsecured creditors to reduce my debts and pay them!! Due to loss of income I was unable to pay as they were scheduled so by obtaining the assistance of freedom debt relief, I am able to combine all debt and pay them all off in 4 yrs.! I contribute bi-monthly to an account set up for me so as Freedom Debt Relief can pay my creditors as $$ allows!! This has been GREAT to cut down my total debt and payments during my financial HARDSHIP!! To become debt free a lot quicker and reduce my debt amount is stress relief!!
Reviewed July 31, 2014
My wife and I are extremely happy with the progress that is being made for us to become debt free. We had our moments of panic when creditors would call, but we stuck to what your employees told us and everything so far is moving right along. Thank You.
Reviewed July 31, 2014
I am really happy for the big help and support that I have with Freedom. I am almost finish my due and the experience that I have is easy and quit. They always get in contact with me right away to let me know that we about to closed an account soon and ask me if I am agree with the percentage that they get. I am very happy and I recommend to let Freedom to solve your due.
Reviewed July 31, 2014
We are very happy with what Freedom Debt Relief is doing for us! We have 12 accounts and have been in the program for 8 months. Freedom has resolved 6 of our accounts already! We are so thrilled to be getting out of debt! Thank you Freedom!
Reviewed July 31, 2014
Freedom has been a great experience. They have been very helpful and always communicate very well. Anytime I call or have a question, they always answer and put my mind at ease. It is a trying time going through the process but they definitely make it easier. Thank you. I would totally recommend.
Reviewed July 31, 2014
Was not satisfied with the last negotiation. It would have not gone to court had someone contacted them and tried settling payment arrangements.
We are sorry that one of your creditors sued you. Although this only happens a small percentage of the time, it can happen, often times we will take a larger settlement, just to stop the process from continuing and once you have more funds available, we will attempt to renegotiate with the creditor. We will have this account reviewed by our Advanced Collections team and someone will contact you before the close of business tomorrow to review with you.
Reviewed July 31, 2014
My husband and I started with this program about 1 year ago. We made our payments faithfully for about 6 months of 280.00 monthly. In this time we didn't get 1 card settled. We were however sued by Wells Fargo. They were able to negotiate a settlement so that we could pay the entire amount that we owe them. So we saved 0.00 but of course we got to pay the fees they charge for negotiating. I could have done that myself without getting sued and having a public record on my credit report. Plus I wouldn't have to pay myself a fee. Either way, what's done is done so we moved forward. They called finally and offered us Consolidation Plus. They said, "Your payment will be about the same as you are paying now," so we agreed. We signed all the proper documents and got the program started.
At first they told us our payment would be about $436.00 monthly. We couldn't afford that so I said that's not even close to what I am paying now. They said, "This is the pre-negotiation price and once everything is negotiated your payment will be less than that." So I said okay and we continued with the paper work and let them settle our debts. Once all of our debts were settled, surprise, surprise, our payments are $436.00 a month. Still, I can't afford this. It has put us in extreme financial hardship.
We have a baby due in about 5 weeks and I'm looking at taking time off from work without pay. I've emailed this company and contacted them requesting they reduce our payment and they declined to help. Instead they sent me an email about how I can learn to budget better and save money. I take this as a slap in the face. I would never recommend this company to anyone, ever. I wouldn't recommend my worst enemy to this company. I'm completely disgusted with the way we have been treated and if I can get through this without going bankrupt I'll consider myself a stupid, but lucky person... Beware!
We are sorry to hear about this, and we want to assist in any way we can. Someone from our C Plus department will call you before the close of business today and review your situation. As far as getting sued, although it does not happen often, it can happen. This information is reviewed during your welcome call and in your contract. Often times when we make settlement arrangements for the entire amount, it is our intent to go back and renegotiate a smaller amount when there are more funds available, but taking these settlements, stop the legal process and any additional fees from your creditor. Congratulations on your baby and we look forward to working this out with you.
Reviewed July 31, 2014
Good so far. A big relief.
Reviewed July 31, 2014
I've been in the program one year. I enrolled with $46,500 in debt after going through divorce. Prior to enrolling I had never been late paying any bills. My wife and I adopted a child and it was very expensive. Split costs up on 4 different credit cards. Then I lost my job, and my wife divorced me soon after. I've paid FDR over $10,000 and have settled on one of my 4 accounts. If I had at least one more settlement it would be a 5 star review. The people at FDR are a pleasure to work with and always answer the phone with questions I have. Great customer service.
Reviewed July 31, 2014
I would recommend Freedom to anybody.
Reviewed July 31, 2014
Freedom Debt Relief is efficient and wonderful to work with eliminating my current credit card debt. They are kind, courteous and reliable. I would recommend them to any person who wants to become debt free in a fraction of the time and money...
Reviewed July 30, 2014
They were very helpful in negotiating a lower payoff with my creditors. I have been in the program for only one year and have already paid off two creditors and am in active negotiations with a third. If things continue on this track, I hope to be debt free in 2 years.
Reviewed July 30, 2014
This was the best thing that could of happened to me. I was so lost and down for I had no idea how to solve this debt I was in. Then along came FDR and gave me a solution. It is a great program and would recommend to anyone who was in the same boat I was. Working with FDR has been a very great experience and a happy one. They are great.
Reviewed July 30, 2014
I have been working with Freedom Debt Relief for close to eight months and have found them to be both courteous and professional to deal with. During the time, they have settled almost half of my debt with the creditors involved and have made my life a lot easier. When I first started I was a little apprehensive about working with them, but all the contact I have had with them changed my view quickly. They keep me update on all matters involving my account, and I would highly recommend them to anyone who has run into the situation I found myself in.
Reviewed July 30, 2014
Has been the best experience and I am grateful for their expertise, professionalism and customer support during this process. Without their guidance, who knows how long it would take to eliminate my debt concerns. Definitely would give them an "A". Every representative I have spoken with has made this experience a pleasant undertaking. Thank you to the entire team!!
Reviewed July 30, 2014
So far so good! I was skeptical, must be honest, however I'm very happy with the progress I've made in such a short time! Great communication with any questions I've had.
Reviewed July 29, 2014
I had 4 credit card debts that was overwhelming. Two of the cards had exceptionally high interest rates. I called the creditor to see if it was possible to reduce the interest rates because I was struggling making payments large enough to reduce the principle on those two cards. I was told that if I could not make the payments then I should stop making payments. I turned to Freedom Financial and they were a very big relief. All I was asking the creditor for was a rate reduction. Freedom did better than that. Thank you.
Reviewed July 29, 2014
So far Freedom Debt relief has been helpful, professional and have fulfilled all of their promises. I am thankful that my husband found them.
Reviewed July 29, 2014
I'm very pleased with Freedom Debt Relief. I was lost for a debt solution until I contacted Freedom. I am little by little seeing my debt disappear. I can see an end to my debt; before an end was hopeless. I have received the most professional care. I would recommend Financial Debt to anyone.
Reviewed July 29, 2014
I'm only eight months into the program, but it has given me peace of mind. I did not want to declare bankruptcy.
Reviewed July 29, 2014
I have been working with the program for 9 months and couldn't be happier! We have settled a lot and can't wait to settle more. The hardest part is not answering the phone calls. They do the work for you and as long as you do your part and keeping them informed on what you receive. Thank You Freedom Debt Relief!
Reviewed July 29, 2014
What a relief! Knowing that your debt will be settled for half (in most cases) if not more than half! I am so happy I got off the debt cycle and got on the relief train! I know my debt will all be paid in full - I actually have a time frame. As it stood, I had no chance of EVER getting it paid off. The debt counselors stuck with me through my tears first of fear then of relief!! Great job!
Reviewed July 28, 2014
Freedom Debt Relief has been wonderful for me! I am 12 months into the program and two of my creditors are into the payoff stage. I see a light at the end of the tunnel and I feel that this is the only way I could possibly ever get out of debt. The customer service is TERRIFIC and I could not have asked for a more positive experience! I have recommended several friends to the program already.
Reviewed July 27, 2014
I am very pleased with all the help that Freedom has done for me. It really has eased my debt worries.
Reviewed July 27, 2014
This has been a great program for me. Like I said in my title line, I should have done this years ago, but I was afraid and didn't know what the program was. I had some life experiences that just rocked me financially. I was sinking and very frustrated, constantly worrying about my finances and if I would be all right. This program has given me back some peace of mind. The program helps you if you follow the program and help the people who are trying to help you. What I mean by this is: ensuring you are able to make the program payment drafts, contact the program when you receive correspondence from your creditors, respond to the correspondence you receive from Freedom Debt Relief. Know that you will get phone calls from creditors at the start but the program gives you guidance on what to do and how to handle this.
The calls get less and less each month the program is working. Every one of the counselors/negotiators have been true professionals. My debt has been negotiated on many of my accounts and I am transitioning to the next phase of the program. I have been approved for a loan consolidation on my remaining debt to resolve this and start rebuilding my credit even sooner than I expected. I highly recommend this to anyone who is working and feels overwhelmed by credit card debt. But please remember, you have to help the program help you. If you do, I think you will feel so much better and will be debt in a few years. I hope this review will help those who were scared like I was to try this program. It has changed my life and I feel blessed to have found the program. Thank you.
Reviewed July 27, 2014
Freedom Debt Relief is helping me reduce my debt without filing bankruptcy. Thank you Freedom Debt Relief!
Reviewed July 26, 2014
First started out, was not to happy with program but was told to see in a year if you felt the same way. I have to say that I am very pleased so far with the results. Please keep up the good work.
Reviewed July 25, 2014
Thank you guys so much! You have took my stress away. My life is so wonderful.
Reviewed July 25, 2014
I was so far in debt due to the economic situation and jobless rate that affected my roommate and fiancee. As the sole income in the household, it fell to me to meet the bills. During this period I was laid off and my car developed problems so severe, the repairs cost more than the car was worth. Freedom guided me through the process in a logical and straightforward manner. Credit card companies do not want you to get out of debt, and in many cases you have paid them off years ago. You are making interest payments. In the first year, I was a third of the way done, ahead of schedule, and able to see the light at the end of the tunnel. Yes your credit score goes down, but it was going down with the amount of debit you had amassed. Stick to the program and follow what the Freedom staff tells you.
Reviewed July 25, 2014
Freedom debt relief is the best company to resolve any debt. The staff professionalism, intelligence, trustworthiness and friendliness is magnificent. My experience with FREEDOM DEBT RELIEF has been highly satisfactory. The excellent service I have received place my mind at peace. All my high interest credit cards are in excellent hands that, there is no need to worry. Freedom debt relief has already resolve some of my accounts and working diligently to resolve the rest. Am so grateful for all their hard work in settling my accounts. If I were to be in this situation again, FREEDOM DEBT RELIEF would be my first choice. Their service is EXCELLENT!!!
Reviewed July 25, 2014
I have been with Freedom for 7 months and have resolved 2 out of 7 already. Every time I have called whoever has answered the phone, has always helped me and answered all of my questions. They have always been polite and friendly. Since I have not been in the program very long I do not have a lot to say - when I am in longer I will have more to say. Thank you FDR.
Reviewed July 25, 2014
After many sleepless nights, I went online to see if there was any help I could receive with my debts. Freedom Debt popped up. I plugged my email address and phone number into their website. I received a call from a representative the very next day. I missed the call and was honestly afraid to return the call. The same representative called for several days and left messages. After listening to one of the last calls stating that she just needed to know if she should close my file, I finally called. I will always be grateful to her for her persistence. She was very informative and patient.
I decided to give it a try as I felt like I was drowning in debt. They were clear regarding any risks that can possibly occur. I placed all my debts with them and they came up with a monthly amount that they would save for me. Their website and their bank account website details exactly where my money is applied as well as when payments will be made towards any negotiated debt. I've been enrolled for nine months and 4 out of 11 creditors have settled. The fee that Freedom earns is only gained after they have successfully negotiated a debt. I had to default on my credit card payments due to financial difficulty and this has caused great shame and stress for me but I honestly feel that without Freedom Debt I would not have been able to resolve the ones that are now totally paid in full as agreed upon.
Reviewed July 24, 2014
I recommend Freedom Debt Relief to anyone who has a huge amount of credit card debt and who wants a fresh new start in their financial life. You have to be patient and be able to trust them and soon your debts will be resolved in matter of months. If you are really in debt and have searched countless programs, do not worry, contact Freedom Debt Relief. But as a customer, you also have to be true to yourself in a financial sense and picture yourself 10 years ahead debt free and saving up money for future.
Reviewed July 24, 2014
Freedom Debt Relief is the way to go. This was a smart move to me to join Freedom Debt Relief. They are very helpful, always there for you when you need them. I would recommend Freedom Debt Relief to anyone who need the help with their bills. Anyone to talk to they are very professional.
Reviewed July 24, 2014
I'm only a little over a year in the program and now there is a lawsuit against me from one of the creditors so it would be nice if FDR would focus on that.
If any of our clients get sued, that account becomes the highest priority account. We will have someone from our Advanced Collection team review your program and this particular account and call you to review.
Reviewed July 24, 2014
On the whole, Freedom Financial has been extremely helpful. All persons were sympathetic and reassuring, which has reduced the level of stress in dealing with an otherwise uncomfortable situation. I would highly recommend Freedom to anyone.
Reviewed July 24, 2014
So far doing well, have 5 accounts and 1 is settled so far!
Reviewed July 24, 2014
FDR has giving me great customer service and have been very helpful resolving my debt. Thank You!!
Reviewed July 24, 2014
I am so happy with Freedom Debt Relief. The best - they are doing great job. Thank you for everything.
Reviewed July 23, 2014
I have been in the program for about 7 months and so far everything has been so easy to do and my credit card debt is getting lower - thanks to Freedom. I am so glad that I went this way instead of bankruptcy. Thank you Freedom for taking the weight off my shoulders and the burden of dealing with creditors.
Reviewed July 23, 2014
A lot of financial help.
Reviewed July 23, 2014
I have been very pleased with Freedom Financial. The only time I was a little disappointed was when I was asked to negotiate a settlement with one creditor and at the same time, was asked to approve a different settlement with a different creditor. Then I was told that I didn't have any funds left to cover the one that I negotiated. I asked for direction but received minimal or no direction in handling the creditor. I called three times to speak to a manager and have yet to receive a call back. It was only the last customer service representative that I spoke to that was able to give me a little bit more direction than the others. I'm hoping things go more smoothly from here on out.
We are sorry to hear about your frustration regarding which accounts you enrolled are being negotiated first. but I can assure you that our Negotiations Team is working as your advocate to get you the best settlements possible and there are several variables that they review to make the best decision on your part. A Manager from Customer Service is calling you today to review your program and any questions you may have.
Reviewed July 23, 2014
I have been happy with my experience.
Reviewed July 23, 2014
Freedom debt relief is really helping me get my credit under control. I've faced some issues but their advance credit dept has done a great job...
Reviewed July 23, 2014
If I wouldn't have gone thru this program, I would've been in worst financial shape ever with nowhere to turn. The program helped me so much to understand how I could start getting myself out of the mess I was in. Everyone was fantastic. I had no light at the end of the tunnel until I signed up with FDR. At first it was a little mind-boggling and with their help and working with me and creditors, I now have hope that my light is so much closer in sight.
Reviewed July 23, 2014
FDR was a great help in helping my family and me get back on a financial footing. When banks that we had paid 10s of 1000.00 of dollars our 30years Rejected us when we asked for financial help.
Reviewed July 22, 2014
Freedom Debt Relief have been professional and helpful. If I ever come across a question or problem, they make it easy to get the answers and address any problems that may arise. I am halfway through the program and I have been very pleased with the results so far.
Reviewed July 22, 2014
I tried for over two years to pay off my debt. Then something would happen and I would have to pay it off again. I have gained a lot more discipline with money. I have become quite a saver!
Reviewed July 22, 2014
Everyone was so helpful and kind. I am so glad that I didn't totally ignore that first phone call. Thank you all from the bottom of my heart. Thank you, thank you.
Reviewed July 22, 2014
I am very satisfied with how my debt is being handled. I wish things would move faster but understand that it takes time. I am also very satisfied in the amounts that Freedom Debt Relief is able obtain for me. You know that Freedom Debt Relief is 100% on your side when they settle with a creditor. I would recommend Freedom Debt Relief to anyone that needs help.
Reviewed July 21, 2014
I am on the fence with this company. They have negotiated 2 out of my 8 credit cards in 7 months, but I have read some of the horror stories of them not paying out the creditors. They offered a consolidation loan that I had become "eligible" for due to my diligence in making my monthly payment, but was not clear how much I would be paying and could possibly pay more a month if needed, so I declined. I am definitely going to try to get a confirmation of settlement from the creditors that they say they have negotiated with. I'll feel better about it when my creditor balance shows 0 and shows that Freedom is actually doing their job.
We are glad to see that you have already had 2 settlements, that is great news. As far as reading information online, I assure you there is good and bad comments about most companies online. We have been helping clients for over 14 years and please know that we are your advocates, so anytime you have a question or concern, please feel free to contact our Customer Service Team.
Reviewed July 18, 2014
I was in a lot of financial trouble with nowhere to turn. I did some research and ended up with you. So far so good. - Thanks
Reviewed July 18, 2014
The customer service is pretty good until you have to deal with the advanced team. I had gotten sued by one creditor and had 30 days to answer a summons for court. I was told they would send me an email in what turned out to be just almost a week before I had to answer the summons. I had written them twice asking them to send the email sooner as it was supposed to tell me what to expect or whatever, I wanted to be prepared. I never gotten a response from them until they sent the email a week before my court date. Good thing I decided to go it on my own.
We are sorry that there was too long of a time frame before you heard back from anyone. We are having someone review your program today and contact you to review the steps needed to take moving forward. We are sorry for any inconvenience.
Reviewed July 18, 2014
I have paid into my FDR account every month but so far only 1 account has been settled. I hope to see more movement ASAP!
Please remember the program estimated time frame to complete is 36 months, and you have only been in the program for about 6 months. We want top make sure we get you the best settlements, not just a settlement, so sometimes it takes a little bit of time. Our Negotiations department is reviewing your program file today.
Reviewed July 17, 2014
Very happy so far. I was hoping to be farther along with the other creditors by now. But satisfied overall.
We are glad to hear this, there are many variables that we review when negotiating on your accounts. If you ever have a question regarding your progress, please call our Customer Service Team at 800-655-6303 or log into your client portal.
Reviewed July 17, 2014
I couldn't be happier. Freedom has actually given me the peace of mind to concentrate on the rest of my life. Thank you.
Reviewed July 17, 2014
From the very beginning with a start of a phone call, I have been helped and made to feel it is going to be okay you're not alone. I have never been treated better and advised as we got into the program and being part of the process. Thank you, Freedom Financial.
Reviewed July 17, 2014
Getting bills paid.
Reviewed July 17, 2014
I am very pleased with Freedom. We were in a real bind and by chance heard of them on the radio in the car. Called immediately and are very pleased with their progress. They are easy to talk to with any questions we have along the way. Thank you Freedom.
Reviewed July 17, 2014
I was somewhat apprehensive when I first started this program, however, this company has been a pleasure to work with. They are easy to communicate with and provide me with excellent service. They answer all my questions as well as resolving my financial issues. It is wonderful to see the light at the tunnel. Thank you Freedom Financial!
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