Freedom Debt Relief Reviews
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About Freedom Debt Relief
Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,961,138 reviews on ConsumerAffairs are verified.
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Reviewed Aug. 3, 2017
The staff has been very knowledgeable and helpful. Made sure I understood things and answered all my questions. They explained the programs and how each one works very well. They listed to my situation and made recommendations for me. They explained in detail how each program worked and how they could affect my credit. Ultimately the decision was mine to make as to what program to use.
Reviewed Aug. 3, 2017
It's not often you meet great people like David. He made me feel, not only like a customer but like a close friend. In this very troubling time for me, David made me feel secure in the steps I was taking to better my situation. Thank you David. I honestly don't think I would have taken these steps if it wasn't for you. I really hope to meet you in person one day because I feel you have changed my future along with my children's future. You listened carefully to my personal situation which you didn't have to and I'm really grateful for it.
Reviewed Aug. 3, 2017
This was a painful subject that was made bearable by the professional assistance I got from these folks. We're at the beginning of a long relationship. I'm sure and hopefully the rest of the effort will be as pleasant as this has been so far. This has assuredly saved me in my planning for retirement.
Reviewed Aug. 3, 2017
I was very happy with the way they helped me through the experience. They were very polite and answered all questions and concerns in a very courteous way. They returned all my calls in a short amount of time. I would recommend anyone to use this service.
Reviewed Aug. 3, 2017
I worried about how I would pay my bills on a fixed income. Couldn't sleep or eat. I felt ashame Retired and in so much debt. I was going to get a job to help make ends meet. I'm better now knowing my bills are being paid. Still ashame, but life goes on. Thank you again for all your help.
Reviewed Aug. 3, 2017
So far so good, hoping to make headway on resolving debt. My contact person is very knowledgeable and very understanding. She answers questions and is helpful in making us feel comfortable in this very scary time. They seem to be a full coverage company and BBB rated.
Reviewed Aug. 3, 2017
It seems like it is taking a long time to get anywhere with the credit card companies. It is very frustrating. I am beginning to really wonder if it was worth it. I am definitely second guessing my decision.
Hello Ms. Kinner,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 3, 2017
I had a good experience with working with the Debt specialist. He was very eager to get me relief, Sometimes extra eager, but he was excited to save me money and seemed genuine. Thank you Very much Freedom Debt!! Looking forward to having some relief. I would recommend you to anyone.
Reviewed Aug. 3, 2017
Freedom did a great job helping us get through a rough time. Most of the stress has been lifted and what we thought was impossible, is now possible. If you feel overwhelmed due to bill collectors calling you at home or work, Freedom can change your life.
Reviewed Aug. 3, 2017
I am so thankful. The staff was very kind, considerate, and compassionate. A large amount of stress was lifted after talking to them. They were very good about walking me through all the steps and let me go at my pace. They answered all my questions and were very helpful. Thank you.
Reviewed Aug. 3, 2017
I join FDR in February and so far I am very satisfied with their service. Everything that they explain to me has been accurate and they have excellent customer service, easy to understand. I recommend it to everyone that is struggling with their debt.
Reviewed Aug. 3, 2017
So far I feel things are going well. One account taken care of. Just three more to go. Looking forward to being debt free in the year 2020. Dont like the fact that I have to lower my credit score to get this done. Thank you for helping me, you're doing a great job.
Reviewed Aug. 3, 2017
It's a good feeling knowing I am on my way to freedom from credit card debt. It would be too much for me to try and do it alone. I am thankful to FDR. I can sleep better knowing I will soon be debt free. Thanks again Freedom Debt Relief.
Reviewed Aug. 3, 2017
I started the program in late June, Rebecca has been very helpful with all my questions, all others I have chatted with from Freedom who went over everything with me were very kind and explained everything and sent me emails instructions on what to do.
Reviewed Aug. 3, 2017
I just signed up and the certified debt consultant, Monica ** was excellent. She was professional and kept in touch the whole time to answer my questions. As far as how this whole thing goes forward, I have yet to see. But this is a review on the enrollment process.
Reviewed Aug. 3, 2017
Very user friendly, and confidence builder in hard times. So glad they are there, a great company that is nonjudgmental, helpful and knowledgeable and friendly, a great asset, highly recommend to all my friends and family. Easy to use online tools and your customer service is second to none, keep up the great work.
Reviewed Aug. 3, 2017
I just like to say that I'm very grateful for the program that Freedom Financial has out here for all people who fall into a hopeless situation. I felt this was hopeless, but as time went on through staying on track with this program, I truly feel like they've help me get back on track with my finances. I'm so glad that I made the call to them!!! Thank you Freedom!
Reviewed Aug. 3, 2017
They called soon as I was online about my credit card situation. I know this is for me. I don't have the credit cards to pay for 20 years, I am glad I contacted them. Looking forward to claiming my freedom and not having credit card balances. Can't wait to be debt free.
Reviewed Aug. 3, 2017
These people were so helpful and understanding. I wish there was more like them. They informed us of everything they would be doing. They sent a welcome package explaining everything. They couldn't have been more courteous, they give you phone numbers to contact them if you have any problems.
Reviewed Aug. 2, 2017
I am so thrilled I found a debt relief company that is willing to help me become debt free. I am pleased with the help Mike provided me and all the information that was provided. He was so kind and understanding and even postponed my first payment until I was able to pay it. Thanks again Mike for helping me!
Reviewed Aug. 2, 2017
I am relatively new to this experience but I am very pleased with the service and updates. They are very helpful if I call and keep me up to date. I feel they are working in my best interest to help me with debt and money management. I feel much less stressed now that I have placed myself in their competent hands.
Reviewed Aug. 2, 2017
Some of the stuff, I don't really understand. But I am being helped and I am feeling much better about my financial situation. Everyone that has worked with me has been very helpful. I am glad we could do everything over the internet, I can't afford to take time off of work. Thank you.
Reviewed Aug. 2, 2017
Very happy that you could help me with all my debt. Just a little concerned about my credit score but hope it will get better soon. Thanks for all your help. Keep up the good work. Keep me posted of all the settlements please. Thank you again.
Reviewed Aug. 2, 2017
I was paying my bills on time. I was really seeing no downside on the balance. The interest was keeping the balance the same. So it would seem I was just throwing my money away. Freedom Debt Relief called me. I figured, why not give them a try. I need the help. Frank told me, "We can help." He just asked me a few questions and right now they are helping me pay off my bills and I have money in the bank to finally do things, go places and just have fun. Thank you Freedom Debt Relief.
Reviewed Aug. 2, 2017
Lissette ** has great Customer Service and yes I would recommend this program to a friend. Once I enrolled into this program I was able to sleep at night and know now that I can be able to retire and be bill free with no obligations. Can you please send me information by mail not email.
Reviewed Aug. 2, 2017
So far my experience has been great! Maeson is the rep that I enrolled with and he is absolutely the best. I spoke to multiple companies in an effort to just consolidate my debt, but Maeson was the most knowledgeable, patient and understanding of them all. I HIGHLY recommend them over any other company!
Reviewed Aug. 2, 2017
I was anxious about the whole process but Gordon put my fears to rest. I was so relieved to know that there was help out there. I had exhausted every option available with the banks and creditors and was seriously considering filing bankruptcy. I am truly grateful for Freedom Debt Relief. Thank you.
Reviewed Aug. 2, 2017
I am happy to have this service to help me out of my debt. I was not sure about how I was going to come up with a payment plan that would work on my budget. Thanks for all of your help. I hope things get moving soon. I am getting a lot of calls now from creditors. I would refer anyone to you folks who is in trouble. Thanks again for your support and keep up the great work you do.
Reviewed Aug. 2, 2017
The customer service I have received from day one has been excellent and I recommend my friend who has signed up for the program. I really for the first time in a long time see a light at the end of the tunnel on my journey to being debt free and great credit.
Reviewed Aug. 2, 2017
UPDATED 11/30/2021: Everyone I dealt with was professional and extremely helpful in dissecting my problems and resolving them. They were always courteous and readily available for anything you needed. Never did I call that I was not assisted in a professional manner by their employees.
ORIGINAL REVIEW: I have had excellent service from FDR. I have no complaints. They seem to be on top of their business. They are always very cordial and extremely helpful with whatever question I may have. Whenever I contact them for whatever reason they always seem to know the answer and explain in great detail. They ask if you understand and if you don't they are happy to go back over it with you.
Reviewed Aug. 2, 2017
Courtney was wonderful to work with and answers all my question. She made me feel like a friend not just someone who was trying to talk me into something... I been needing something like this for a while. I would highly recommend Courtney to a friend or family member.
Reviewed Aug. 2, 2017
My experience with FDR was very good so far. l have been enrolled in the program for a month now. So far l am pleased. Your staff have been very helpful and patient with me as l learn more of the process. I think the hardest part is the waiting for the funds to build up. The counselor that helped me get started was great helping me at the beginning. I am looking forward to rest of the program. Thanks.
Reviewed Aug. 2, 2017
My communication with Freedom Debt Relief is very positive. They will listen to our concerns and needs, and offer advice and suggestions to make the debt relief program work effectively for us.The personnel at Freedom Debt Relief work together as a team to help make the program work effectively for us. They have negotiators to work directly with our creditors. Their years of experience successfully negotiating settlements on over $3.5 billion of consumer debt. Knowing that during the entire process, they put you at the center of every decision they make and will work hard to deliver us the best settlements possible. This all makes my experience with Freedom Debt Relief very positive. I would recommend Freedom Debt Relief to a friend.
Reviewed Aug. 2, 2017
Freedom Debt Relief has really kept me updated on all moves made concerning my case. They are always professional when I call them and truly friendly and very helpful. I have the utmost of confidence in them. Thank you Freedom Debt Relief.
Reviewed Aug. 2, 2017
I am fairly new to the program and haven't had much experience as yet. The process so far has been quite simple and informative. Hopefully this experience will continue to be as helpful and ease the burden of overwhelming debt. The tools provided are very helpful.
Reviewed Aug. 2, 2017
Since joining your organization and the help your team provided is outstanding. I had four accounts that I put in the program and now two have successfully cleared. The other two are being worked with legal to resolve them. Thank you for the effort expelled to clear these accounts.
Reviewed Aug. 2, 2017
Agent Scott was great. He was patient and answered all my questions nicely. I saved lots of money by using Freedom Debt Relief. Definitely, I do recommend Freedom Debt Relief to everyone. My credit card debts cut 30% which is a big help for my situation.
Reviewed Aug. 2, 2017
I would like statement covering the funds deposited, amount paid to the settlement, and the fees paid. If my account is settled with Barclays, why do they keep sending me information about settling? Why have they, just now, reported me late to the credit bureaus? How is FREEDOM going to get this off my credit report? I eagerly await your reply.
Dear Ms. Wattel,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 2, 2017
We are very happy in the way our account is being handled. With their help, we have been able to start again. It was a good thing that we went with Freedom Debt Relief. We are kept informed about our account. At the time they have reached a settlement, they keep us informed.
Reviewed Aug. 2, 2017
I stumbled upon this site thanks to Pinterest and was contacted by Larry right away! What a breath of fresh air! He was so nice and willing to answer all my questions. I felt at ease signing up and made my first payment 2 days later! I'll be debt free in 4 years and can't wait to have a huge weight lifted off my shoulders.
Reviewed Aug. 2, 2017
I was very uneasy about starting a program like this and falling behind on payments. The staff there has been very helpful and informative about the process and I settled my first account in only 2 months’ time!! They have given me the confidence to move forward with the program and to help me become debt free!
Reviewed Aug. 2, 2017
So far so good! It has been a faster process than what I had anticipated. Notifications are quick and efficient and payment plans are easy to understand and keep track of! Only thing I wish I could change is to choose which debt is settled first.
Reviewed Aug. 2, 2017
I found my representative to be kind, understanding and helpful. A genuine interest in solving our problem with the least amount of stress. He has been responsive and helpful when questions have come up. I feel completely supported by the team at Freedom Debt Relief.
Reviewed Aug. 2, 2017
Jan was very understanding and encouraging of our financial decision with Freedom Financial. I was made very comfortable with talking to her as she guided me gently through the application process. She helped me to understand that I was NOT the first person to find themselves in a financial crisis. She was thoughtful, encouraging, pleasant and humorous. Jan made this stressful situation very easy.
Reviewed Aug. 2, 2017
Help was easy to find. Explanations were simple to understand. Thank heavens. I love the text message option and getting emails. The people are so helpful. The materials are easy to understand. I appreciate the compassion and concern and respect.
Reviewed Aug. 2, 2017
My experience on my first phone call was awesome. I spoke with Joseph ** who from the first phone call was very professional and never made me feel uncomfortable with my debt problem. He made my first step a easy process and helped me getting started. Will be glad when I'm thru the first 3 months and maybe creditors will quit calling.
Reviewed Aug. 2, 2017
Freedom Debt Relief has been able to knock one of my Bank of America cards off. They settled for half of what I owed. Can't wait till I am Debt Free. Thank you Freedom Debt Relief helping me become Debt Free.
Reviewed Aug. 2, 2017
Great service from Scott! Would recommend this to anyone looking to get out of debt. I'm in debt for 14,0000 and will be debt free in 48 months thanks to Freedom Debt Relief and their team of experts. Thank you very much!
Reviewed Aug. 2, 2017
Feel good to get our first settlement. It also feels good to be able to have enough money to shop for grocery and buy what I really need to be eating. Before I had to buy what I could get for the least amount of money. Now I can buy what's good for my diabetic diet.
Reviewed Aug. 2, 2017
AMAZING! Was so pleased know that your organization exist. I have or shall I say HAD so much on my plate. Was so overwhelmed. Thanks God I found Freedom Debt Relief. Customer Service was very helpful and really listened. Thanks so, so much!
Reviewed Aug. 2, 2017
We are just starting out with this program and are looking forward to being out of debt. So far, everyone we talk to is very considerate and helpful. We are not sure just how long it will take us, but a lot less than if we tried to pay off the credit cards with the high interest rate.
Reviewed Aug. 2, 2017
Very pleased with the work on my behalf Freedom Debt Relief is doing for me, so thankful. I want to thank each and everyone, who's working for me. Also, thanks also to the NLLG, who's working for my benefit to help get all of my debt resolved.
Reviewed Aug. 2, 2017
I have a ways to go, but I am finally on the road to financial freedom. Freedom Debt Relief is helping me every step of the way. Yes, it is sometimes scary, but every question is answered promptly and I know they are always there to help. I'm so glad I've made this decision and I recommend them to all my friends who are in similar situations. Thank you, FDR!
Reviewed Aug. 2, 2017
I am very happy that I am finally to get rid of my debt thru the help of Freedom Debt Relief. I never could have done it alone. I started the program in February 2017 and have already had 2 out of my 7 credit cards settle for a lower pay off amount thanks to help of Freedom Debt Relief. Thank you!!!
Reviewed Aug. 2, 2017
Appreciate all of the helpful info. Great weight lifted off of me! Knowledgeable staff willing to explain with detail things coming your way to be prepared for when creditors start calling. Would highly recommend this company as they have ongoing working relationships with most creditors!!! Thank you Freedom!
Reviewed Aug. 2, 2017
They have been very helpful in helping me to reduce my debt. They have explained all that I needed to do, and have answered all my questions. They are very good at their job and I'm getting closer to my goal. I would definitely recommend your services.
Reviewed Aug. 2, 2017
I have been with Freedom Debt Relief (FDR) for about a year now and it has been a very delightful process! For example, every time I call FDR with a problem, they are extremely professional and very caring. They are always eager to assist me with any problem that I may encounter regarding my creditors. I was a little bit nervous at 1st about joining them, but so far, I am very glad I did!
Reviewed Aug. 2, 2017
So far it has been a pleasant experience, and I hope it continues to be. The people I have communicated with have nice and knowledgeable. I wish I had more updates via email which bank you are working with so I know who is next to be paid.
Reviewed Aug. 2, 2017
Eli has been absolutely wonderful in explaining this whole process. His patience and sincerity has been much appreciated. I highly recommend Freedom Debt Relief to anyone that is in dire straits with their finances. I hope this review has been helpful.
Reviewed Aug. 2, 2017
Eli ** was awesome at explaining the process. All team members that I've been involved with are knowledgeable and professional. The service keeps you updated by personal emails and the website lets you check up on your status easily. I'm making satisfactory progress in my debt reduction.
Reviewed Aug. 2, 2017
They made the process very easy. Customer service were great and are with you every step of the way. For all questions they get back you by phone, email and text. And they explain things to you in terms that you understand. Also they make the transition easy.
Reviewed Aug. 2, 2017
It would seem to me that we could be making more progress towards all the creditors still without any resolution yet. Only one of my creditors has been settled with, while there is considerable funds on account now. Also, someone from Consolidation Plus tried to get ahold of me, then missed a phone appointment and didn't respond to an email about some program, thru you I know nothing about. His name is Jason **. What is that all about?
Dear Mr. Anderson,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 2, 2017
Very happy with your company and agent. Most helpful I've came across, easy to understand and major help in my debt relief. Your help is making a high impact on my financial and personal life due to the help and what I went Thru to get in this bad of shape it's a major turn around in my life. Couldn't be more pleased.
Reviewed Aug. 2, 2017
I am just beginning the Debt Resolution process, but up until this point I have been overly satisfied with my service and the prompt response to my specific needs. The process has been simplified for those who are overwhelmed with the thought of what is ahead. I am confident it will continue through my time with Freedom Debt Relief.
Reviewed Aug. 2, 2017
My agent is Abraham **. He was very helpful and reassuring whenever I called with a question or had doubts. He is very good at what he does. He also always returns my calls quickly. It is a great relief to have a way to get our financial freedom back. Especially at this time in our life. We will be able to do more now in our golden years. I am glad a company like yours is around to help. Thank you Abraham.
Reviewed Aug. 2, 2017
From the first conversation with the representative I felt that I chose the right organization to help and support me through this stressful journey! I have always paid my bills on time but seemed to get in a bit over my head. I knew at my age now was the time to address the issue!!! I'm confident with support of FDR, I'm on my way!!!
Reviewed Aug. 2, 2017
Ms. ** is a real sweetheart. I am 80 years old and slow but she was very patient and explained everything to me. She made me feel very secure and comfortable in making this decision. I feel like I have made a new friend. Love you Venetia and thank you very much for your help.
Reviewed Aug. 2, 2017
I never thought I can be more relieved in knowing that I will be debt free in a year or so. Jose was awesome with helping me understand this program. Definitely will recommend people... Thanks for all your support. It’s very much needed!! God bless!!
Reviewed Aug. 2, 2017
This my first time to meet this situation. Thanks and believe I make good decision to contact Freedom Debt Relief so know I'm very happy for you're helping me. Thanks you. Without that it wasn't easy for me to handle my situation so feel great relief now. Thanks.
Reviewed Aug. 2, 2017
Turned over three accounts, one settlement has been negotiated and another is in progress. Freedom Debt Relief reps work with me as needed and are very professional and understanding. With regular monthly payments that are within my budget, I've been assured that I will be without credit card debt at the end of four years.
Reviewed Aug. 2, 2017
FDR is doing what they say they will just wish their fee was lower so more of my funds could go to my debt. I Know they charge fees for the service but wish it was lower or if they could take it out in installments through out the process. I am sure a lot of client like me get discouraged knowing a monthly payment or more is being deducted for settling one account.
Reviewed Aug. 2, 2017
Communication is lacking once your agreement is secured. Emails go unanswered and trying to get through to someone by phone is impossible. I'm enrolled 4 months already and only 1 account has been settled. Where is my money going! I am still getting phone calls from my creditors and bills for the settled account.
Dear Cheri,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 2, 2017
I'm satisfied the way it's going. All the phone calls have stopped from the creditors. We still get a few monthly bills in. We like the way it's going so far. It has helped us so much by going through Freedom Debt Relief.
Reviewed Aug. 2, 2017
They are on point... Anytime I need to ask a question or I don't fully understand something, they are always available to answer my needs. I'm fairly new to the program, but I'm pleased with the success with FDR. Excited to see what's next for me.
Reviewed Aug. 2, 2017
Just started so it is early but so far I believe that I have made the right decision!! It took me awhile to make this decision but I wanted to get on top of my credit card debt. I was feeling like I was going to end in bankruptcy and at my age it was not something I wanted to admit to allowing to happen.
Reviewed Aug. 2, 2017
When I first started this program everything was going great and they were settling my accounts that I placed with them. I had been in the program for a year and a half. One of the accounts that I placed with them they ignored and didn't send them anything to show that I was in their program, and working to resolve my debts. Then I get a notice that I am being sued over a year later after submitting this account to them. I reached out to them and got told that until they have money in my dedicated account they can't do anything about it.
So they want me to continue to put the same amount of payment in my dedicated account every time I get paid to pay off this account that I had submitted to them while my paycheck gets garnished so I have since cancelled my FDR account and I am going to have to file bankruptcy because of FDR. They really should explain all aspects of how their program works as they didn't explain it all to me, they only told me what they thought would hook me in to sign up.
Dear Mrs. Hobbs,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 2, 2017
We are very happy with our experience. The only comment we would make is that, it's confusing as to what email address we forward which letters too. Such as what letters are forward to freedom and what letters are forward to national litigation.
Reviewed Aug. 2, 2017
I'm glad I contacted Freedom. It has lifted a great weight off my shoulders. Customer service has been great. I was so in debt I felt like I could not breathe. I had no extra money for expenses that came up being a single Mom. The only headache is dodging the calls from my debtors, but I am told it will stop soon. Can't wait until I am debt free.
Reviewed Aug. 2, 2017
So far all well. Very informative reps. All questions ask have been answered so far. A little too early to really related how this is going to play out. I have found both reps that I have spoken to, to be very pleasant and knowledgeable and easy to talk to.
Reviewed Aug. 2, 2017
Great company, courteous, prompt. Took care of my needs. So far a very good experience. I saw them on the internet and called, I was taken care of the same day. I received a welcome package that allowed me to contact my creditors ahead of time and do much paperwork prior to them taking over my accounts.
Reviewed Aug. 2, 2017
Upon leaving an abusive relationship I occurred a large credit card debt. I called Freedom Financial for help and ever since I'm peaceful. They take care of everything and I feel I am on my way to paying my debt and having a great credit score again. Thank you Freedom Financial for peace of mind.
Reviewed Aug. 2, 2017
You guys are very professional and answer any and all my questions. I feel like I'm not alone in my process. Thank you so very much. You guys are always there for me when I need you. If you don't answer right away you get back with me as soon as possible.
Reviewed Aug. 2, 2017
Freedom Debt has been great to work with. They have worked with my creditors getting the best possible payoff for me. If issues arise, they are quick to help resolve the problem. Everyone I have spoken with at Freedom Debt has been very professional and have treated me with kindness and made me glad I made the first call!
Reviewed Aug. 2, 2017
Great program is helping me. It can help anyone that is in debt and wants to get out quickly. Great program. I would recommend it. I should be out of there soon and can rebuild my credit. They make everything simple and easy and you can do it over the phone.
Reviewed Aug. 2, 2017
I was in such a tight spot financially. I was considering going bankrupt. I saw your ad on Facebook, said, "What the heck." It was the choice ever. I will be free of debt in 3-4 years. Everyone was honest, courteous and answered all my questions.
Reviewed Aug. 2, 2017
I'm glad that I am making progress in reducing my financial burden with Freedom Debt Relief. I was skeptical about how it works but glad I made the choice to follow up with their advice. Freedom Debt Relief has given me a chance to become debt free.
Reviewed Aug. 2, 2017
I thank to Freedom Debt Relief so they explained me about everything. I hate to be stressed by some debts what I was struggling to pay some bills. It looked like tight money... They made me solving problem with debt like free cancer. It's a great service. Thumb up! They made me happy.
Reviewed Aug. 2, 2017
This program has saved my family. Not just a significant amount of money, but also our sanity and fear of losing our necessities. I wish we had signed up with Freedom Debt Relief a long time ago. Everyone that I have communicated with has been amazing. I am very grateful for the programs that they offer.
Reviewed Aug. 2, 2017
Was a pleasure to talk with Michael. The phone conversation was pleasant, easy to understand and informative. I am now hopeful that this program will help me get back on track to pay off my debt in a timely manner. Thank you.
Reviewed Aug. 2, 2017
Angeleah went above and beyond! She exceeded my expectations! She was extremely friendly, knowledgeable and compassionate. I would recommend her to anyone looking to help better their financial situation. She made sure that I understood the entire process before signing off.
Reviewed Aug. 2, 2017
Services offered were very helpful. The person who worked with me concerning my debt was courteous and very helpful in getting the debt consolidation that I needed. They provided all the information that I had to have to take this process forward. They are providing a follow-up call and they also provided me with the business address in case I should need to come into the office.
Reviewed Aug. 2, 2017
I would recommend Freedom Debt Relief, Rashawn ** was so helpful and answered all my questions. He explained the program and took time to make sure I understood the program. I appreciate the customer service he provided.
Reviewed Aug. 2, 2017
Very happy & satisfied thus far. Communication has been fast and clear. Each person I spoke with appears to be genuine and honest, takes time to listen to my comments and questions, give clear and concise answers. Anytime follow up has been needed it was done very quickly.
Reviewed Aug. 1, 2017
Wonderful Customer service, I will recommend to anyone that needs help. This gave me a second chance and letting me reach my goals. Thank you so much for this program, I will remember all your help. Everyone makes mistakes and we are allow too with this program. Everyone can come back from it with hard work and patience.
Reviewed Aug. 1, 2017
Shane was friendly and helpful, and really went above and beyond to meet my needs. Shane solved my problems, called me back in a timely manner, and explained everything in great detail. I'm so grateful for his help, and I look forward to changing my financial situation. Will be referring others.
Reviewed Aug. 1, 2017
I have had several disappointing experiences with Freedom: they have ranged from my payments I asked to be stopped not being properly processed to a paid off loan going to another creditor and the only way to get resolution was to complain to the BBB about Freedom. My latest experience is this: this Friday 7/28/17 I approved a loan, and then after further reflection, I realized I was not happy with the negotiation. Less than a 1/2 hour after approving I called in and said that I did not want it to be approved. The CSR said they had taken care of it.
Because I have had many experiences with things I had been told would be done by Freedom not done, I called in an hour later just to verify that the loan had not been marked approved. The CSR said she saw the notes and it was marked rejected. And yet, despite that, a payment on the loan went through yesterday. I called in and was told the money would be refunded, but I am once again disappointed that Freedom once again did not do as I asked. In my experience, the only way to get Freedom's attention is to file a complaint with the Better Business Bureau.
Dear Erica ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 1, 2017
Very pleased with my rep Gina **. And the relief I'm getting in amounts I owe. The emails are helpful and keeping me informed via email. The amount of balance owed is a great relief in my old age. Unfortunately my social security is being cut back monthly.
Reviewed Aug. 1, 2017
My contact person Shaun was very knowledgeable and professional. He explained everything that was going to happen step by step. What I liked about him was that he was not pushy whatsoever. I would highly recommend Freedom Debt Relief to a friend.
Reviewed Aug. 1, 2017
I have never regretted my decision to settle my debt because of the excellent customer service and the resources available that helped me with every aspect of the process. The customer service was friendly, non-judgmental, and knowledgeable. I also learned to manage my money better.
Reviewed Aug. 1, 2017
I was reluctant to enroll in this program. However after speaking with Ryan ** I was convinced this program was for me. I enrolled with Freedom Debt Relief in late November and within a little over a month I received an email from Freedom. They had negotiated a settlement with one of my debtors, I was like wow, that was fast. And I continued to receive emails to authorize Freedom to process settlements and resolve my debts. I only have 5 more debtors to go. I am extremely happy with Freedom and I would recommend them to anyone. Thank you Freedom Debt Relief.
Reviewed Aug. 1, 2017
I have requested several times now for a credit card to be removed from the program and for payment to be made to another credit card with the money in my account, and it still hasn't to this point. I was told I had complete control over my program, and apparently, this is not the case.
Dear Ms. Harris ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 1, 2017
Great people trying to help you get through tough times. People need to do something about credit card companies and keep them from ripping everybody off. Freedom Debt Relief has seemed to help me out a lot so far and hopefully they will keep on till this debt is resolved.
Reviewed Aug. 1, 2017
Never have done anything like this before, initial sign-up was very smooth and easy, program representative (Linda **) has been extremely helpful, informative, patient with all of our questions, and available anytime we need more help. At this point time will tell how well this program works, but so far, it has been very, very good. Thank you.
Reviewed Aug. 1, 2017
Tony was incredibly helpful going through this entire process. I originally talked to him in May, but at that point my husband wasn't on board. Tony was respectful of that and encouraged me to talk to him and give him time. He didn't badger me or make me feel rushed in my decision. Honestly that is what made us come back to Freedom Debt Relief. He didn't treat me like a paycheck. He treated me like a person who was in an unfortunate situation and was trying to make the best decision for me and my family. Tony always answered questions quickly and honestly, he was available to talk, and explained everything in full. I am very grateful for his help during this process.
Reviewed Aug. 1, 2017
I had great customer service and very pleased with program. Always available to help. Excellent team work. I would recommend others to the program. Always there when needed and bad times. Always have reports and updates when needed. I would share this program with the world FDR.
Reviewed Aug. 1, 2017
Very polite and respectful. Helpful with any questions I have had. Would definitely recommend to anyone having issues with finances. Keeps me up to date. Love that they sent email for each claim so I can keep track of where I am at. Not pushy like some companies.
Reviewed Aug. 1, 2017
Gregory is the best! Great asset to your company! Customer service and professionalism are top notch! Online access as well as person to person support are both very important. I would recommend to anybody seeking help! Very pleased thank you.
Reviewed Aug. 1, 2017
I really like Rob, he is always very helpful. I feel like everything is going to work out. He has helped me with all the steps to take. So far everything has been easy and very well explained. There is light at the end of the tunnel.
Reviewed Aug. 1, 2017
Jack was very professional in explaining what the program had available for me. He made the whole process from start to finish a breeze. I have already reached out to friends and family members that could benefit from this program. Thanks again.
Reviewed Aug. 1, 2017
I don't feel they are settling for as low as they lead me to believe they would. It is taking longer than they lead me to believe. I am so strapped financially that I can barely live. I should have dealt with the credit card companies myself. I would have been much better off. It would have been cheaper & less stressful. I know others who did it themselves & got better deals & pay less than I do. I would never recommend this to anyone. I wish I had another option. I feel you only care about the money you make off this & not my debt or how it affects me or my well being.
Dear Mrs. Clark ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 1, 2017
You are there when we needed help the most. When we both lost our jobs out of the blue after 38 years of service we were at a loss on what to do. Everything you explained to us has worked the way you told us. Your legal department has been easy to work with. Thank you.
Reviewed Aug. 1, 2017
I am quite happy to begin this journey to leave credit cards behind me and trust GOD to leave debt as soon as possible. I am certain I will be much better financially soon. Shawn ** did a great job explaining everything to me clearly. I have full confidence in this program and the help coming from Shawn's guidance. I know my family will be happier, too!
Reviewed Aug. 1, 2017
Very organized, very professional, and truthful. I would recommend them to anyone. The dashboard is great and charts your progress in a clear and simple graphic. When you need help and have questions to be answered your solutions are a phone call away.
Reviewed Aug. 1, 2017
Jennifer ** was fantastic! She explained everything very clearly... I appreciate her expertise and I look forward to becoming debt free! I had some hesitation with regards to not paying my bills, but she explained the process of the program and why I would be happier not paying so much interest!
Reviewed Aug. 1, 2017
IRA ** help me with every question I had, which was a lot. He guided me through the whole process. You should be honored to have him as an employee. Thank you very much for the help and I look forward to being debt free.
Reviewed Aug. 1, 2017
I called as a coincidence to request any assistance with how to reduce my debts incurred in the past as a result of unforeseen situations I went through since 2014. Loss of jobs, son and myself in College and loss of relatives were amongst the situation that caused my finances to blow out of proportion as I was preparing myself and my family for the worst. I found FDR on the Internet and immediately their response was a nice one and they educated what I need to do in order to get back in track and that they can provide the help I might need.
The result was impressive: I explained my situation and in a matter of minutes, my situation changed and here I am, ready to start with them and ready to start a new life with less credit cards and to get myself back in track with my finances and my entire life. Thanks to a girl named Angelica **, who explained for me everything I need it to know in order to make this process happened. Thanks Angelica and to the entire staff of FDR for helping me and my family to move forward to a better day... God Bless you all...
Reviewed Aug. 1, 2017
I got in deep financial trouble for 15 years and then I could not bail myself out. One day, I saw a commercial of a Freedom Debt Relief client and then I called them. It was the best decision in my life. The advisors and rep are so professional and supportive. FDR has helped me get back on track, I've learned self control on spending and my finance.
Reviewed Aug. 1, 2017
The program started off ok. After I started monitoring my account closely I realized how much was taken out for fees and services. I could have called the collection agency myself and cut the same deal and have no fees. If you are bad at managing your money and won't stick to paying it for yourself then I guess it's ok. If you want to pay monthly charges to collection and have no fees you will save thousands. Also very hard to get requested documents. Was told multiple times I would get a document either emailed or mailed to me, not once.
Dear Mr. Arduini,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 31, 2017
Steven was awesome and patient! I feel really good about moving forward with FDR. He was very honest and upfront about everything. The process was very quick although we had some issues with the phone system. Overall I'm happy with the process, without Steven's support, and with the possibility of finally being debt free.
Reviewed July 31, 2017
Amber was very patient and explained things well. We appreciate her taking the time to walk us through the process. We understand what is expected of us and we look forward to becoming debt free. Again we thank you for taking the time to help.
Reviewed July 31, 2017
Zachary was very helpful... Made the process easy and unstressful. He explained everything and walked me thru the process. I was very nervous about actually doing this but Zachary made it easy and simple and was patient. I appreciate his help.
Reviewed July 31, 2017
I have been extremely pleased with the ease of this program. I started with 12 accounts and have resolved 7 rather quickly. If I had the additional funds it could have been done quicker! I really have not had to do anything but approve settlements when they get them, occasionally send them a creditor who is impatient and they deal with them for me, and track my progress. The representatives have been courteous and helpful every time I have needed them, by phone or email communication(s). I am so glad I chose this company to assist me in getting my credit back on track. I would recommend them to anyone who wants to get debt free quickly and with little hassle.
Reviewed July 31, 2017
Thank you Freedom Finance for all that you've done to bring me out of debt after years of struggle. I am finally free. Thank you God bless. I will recommend my friends and family about this program. You guys are really great at what you do. You're very professional and thorough. Thank you again.
Reviewed July 31, 2017
I am so very pleased that I was able to work with Irene ** at Freedom Debt Relief to make changes in my financial decisions. She is very knowledgeable and has explained how she could assist me in paying off my creditors. I am looking forward to the changes this will make in my life.Thank you for all your help to make things easier to handle.
Reviewed July 31, 2017
I not getting updates as I would like as to whom is getting paid, I get a statement from one creditor each month that they are receiving payment but that's it, I don't know where the rest of the money is going to, I feel like I should know more.
Dear Ms. Stewart,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 31, 2017
Thank you to Freedom Debt Relief! I can sleep at night knowing, I am paying all my debt off! Please do not procrastinate in making this life changing phone call. It is like a 1000 lbs weight has been taken off my back. Make the call you won't be sorry!
Reviewed July 31, 2017
I have had nothing but positive experiences with Freedom Debt Relief. They are definitely there to help me succeed in paying off my debt. I was recently unemployed for a few months, and Freedom Debt Relief was incredible about working with me to ensure that my payments were manageable while not having an income.
Reviewed July 31, 2017
It is a real relief not to worry about keeping up with numerous payments, and then trying to decide which needs to be paid first. Paying only one payment each month is so much easier, and it is so good not to have to respond to calls from creditors, or collection agencies. I simply call the Client Service, and they handle everything for me. I am 25% through my plan, and it is going very well. I would recommend this agency to anyone who is overwhelmed with debt and do not know how to handle it. Thank you everyone at Freedom Debt Relief!
Reviewed July 31, 2017
Thank you for my enrollment in the program. Your company's assistance especially from Michael has been very helpful. I'm glad I made the call to get started on a new path to improve my future. Everyone was very informative and very timely with any questions I asked.
Reviewed July 31, 2017
Pat is just the best. He explains everything perfectly. He never made us feel bad about our debt. Worked with our finances and went out of his way with answering our questions. Thanks so much for making this a great experience without judgment.
Reviewed July 31, 2017
I worked with Tammy to work out a plan to pay off my credit cards in 48 months. I am so excited about this program, it is going to save me so much money in the long run and I finally feel like I can get my head above water and get ahead of this debt.
Reviewed July 31, 2017
I just wanted to take time and let everyone know that Freedom Debt Relief has really helped me. I thank God for the services they provided for me. I don't know what I would have done with out their help. Top shelf, professional, understanding!
Reviewed July 31, 2017
I spoke with Jose and he was very helpful in every aspect of the program. He answered every question that I asked and took the time to talk to me about what the process was! I look forward to working with him in the future!
Reviewed July 31, 2017
The people at Freedom Debt have been so nice and helped me so much. I can see my debt going down and I feel so much better. I am not so worried anymore. I want to let anyone know that there is help here at Freedom and they know what they are doing. Thank you so much for everything!
Reviewed July 31, 2017
So far I've been with Freedom Debt Relief for a month and a half and my credit rating has gone down drastically and they have not contacted no creditors about what they're going to do about my credit cards. I would like them to contact my creditors close my accounts and start paying them. I pay you monthly. I need you to pay them monthly.
Dear Mr. Bach,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 31, 2017
For my husband and I we entered this program 4 month now. We got our first settlement at 3 months. This company has been amazing. They don't judge. They are there for every question. It's never a bother for me to call. I highly recommend this company.
Reviewed July 31, 2017
Everyone we have dealt with is very patient and kind in regards to our many questions, and with settling our accounts. We really appreciate FDR. Thank you so much for your wonderful services to assist us in overcoming these many debts.
Reviewed July 31, 2017
My experience was great. A settlement was reached quickly for my first enrolled debt. The payments were made and it was paid off with few problems. My second enrolled debt took longer to negotiate but I would recommend Freedom Financial to anyone who needs help getting back on track financially! I can move forward!
Reviewed July 31, 2017
I need help and hope this program will allow me to have financial freedom soon and in a reasonably fair way. Mike ** explained everything I need to know to give me peace of mind and a chance to take a calculated risk in order to leap forward financially in in my life. I hope that this program will allow me to be financially cautious with all purchases made so that I can live the rest of my life with healthy debts and ones that can be paid with all my hard earned work and income.
Reviewed July 31, 2017
Steve was very informational. He walked me through every step of the way. He answered all questions I had. Very prompt and professional. Look forward to working with him in the future. I inquired about other debt relief companies and thus far Freedom Debt Relief was the best possible option. Customer service is beyond what the other company offered. A++ rating.
Reviewed July 31, 2017
I had been looking for loans to try and pay my credit cards but no one would approve me. Finally made the decision and started the process. Easy phone call and hope to solve many stressful moments. Making payments to different creditor has me stressed out.
Reviewed July 31, 2017
Thank you for calling as I browsed the Freedom Debt Relief website. Professional execution of necessities to accomplish enrollment into program. Relieved to have help paying my debtors. Spoken to in a respectful tone not judgmental. Represented company as trustworthy. Understood my predicament and responded by giving a low monthly payment.
Reviewed July 30, 2017
Freedom Financial is absolutely wonderful. I have and will continue to recommend them. They saved my sanity and got me on the right track. Everyone I have corresponded with has been professional and courteous! I look forward to being debt free.
Reviewed July 30, 2017
FDR has been able to assist us with a realistic plan that we have been able to commit to that works. In a matter of a few years we have resolved thousands of dollars in debt. Their professional efficient staff have been responsive while working with us every step of the way. There is a great deal to be said for peace of mind.
Reviewed July 30, 2017
Great choice on my part. Settled my first debt within six months and saved a lot. Still in the program and happy I decided to do it. That have far exceeded my expectations and by doing so, I may actually save a lot more money than initially thought. Which means I'll also have my debt paid sooner than expected.
Reviewed July 30, 2017
I'm so grateful for finding out about Freedom Financial! I was at a point with the debt I owed to the credit card companies where I just could not afford to make minimum monthly payments because they were all too high. I kept getting emails from Freedom Financial and, instead of deleting them, I decided to call them and I'm so incredibly glad that I finally did! I'm now more confident that I can be debt free in the near future thanks to Freedom Financial!
Reviewed July 30, 2017
Your people have done a great job. I did as they asked and made my payments on time and they did the rest. Thanks I sleep better because of your team. They helped me go to court and with the paperwork to back me up then Citi backed off and left me alone. Their lawyer was really surprised in court when the judge told them to stop wasting the court’s time.
Updated review: Oct. 6, 2017
They did an awesome job paying my credits cards off. It does get frustrating but in the end it’s all worth it. I am now debt free and my credit is getting better by the day. I referred them to one of my friends which is now working on being debt free.
Original Review: July 30, 2017
It's been past 4 years and still can't close my last credit card and still continue to take money out of my account after having more than enough money in my account. I would like to know why I keep paying in and nothing is getting done or taking a long time. The model is less than 4 years debt free but that's not the case here.
Dear Mrs. Nefos,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 30, 2017
I have been truly grateful with Freedom Debt Relief Services and Customer Service Reps. They have negotiated quite a few of my debts in such a short period of time. I look forward to graduating debt free. The years that this will take is versus what it would of took if I was still paying the monthly payments and interests rates, I felt hopeless. I have recommended FDR to friends and associates who inquire about services that can help them consolidate their debts. Thank you FDR.
Reviewed July 29, 2017
Freedom Debt helped us complete an application and later on move to ConsulPlus. Before a year ended, we were debt free with our creditors. Though we still need to pay FDR and ConsolPlus for their work, we feel like our credit report will improve, and that's relief to us! Thank you both for helping us feel better about our responsibilities to our creditors!
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