Freedom Debt Relief Reviews
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About Freedom Debt Relief
Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,961,910 reviews on ConsumerAffairs are verified.
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Reviewed Aug. 17, 2017
They are so considerate and understanding. I felt very safe with speaking to the agents and whenever I call with questions they never make me feel dumb. I highly recommend this company to help you with all your bills. I was very upset when I didn't feel I could get ahead with my debts, so I called out of desperation and I am so happy I did since the burden has been lifted off my mind. I know they will have all the answers to my questions when I call.
Reviewed Aug. 17, 2017
Great company to work with. Very easy to understand what is going on. Very detailed in every step that they are doing to help improve your credit and get out of debt faster. The best is the constant updates on where they are at with each one of your accounts.
Reviewed Aug. 17, 2017
So far everything has been great with all the service I have received. I have emailed and called and have receive prompt response. The only real complaint that I have is that the website could print me my statement. I have to go the 3rd party website and get it from there.
Reviewed Aug. 17, 2017
So far I am happy with my progress. It's a good feeling knowing you going to get out from underneath debt. It is a relief to know I heading toward being debt free. They keep me up to date as far as what going on and the client dashboard. The customer service is very understanding.
Reviewed Aug. 17, 2017
Very good experience if struggling with debt. Antonio is very helpful with suggestions and understanding circumstances and is very prompt with questions and makes it clear what is needed in order to follow Through with the program. Would definitely recommend.
Reviewed Aug. 17, 2017
Was very pleased with the service that Micheal ** supplied. Service and knowledge of the Freedom Debt Relief employee I was dealing was polite and very professional. All questions were answered in a prompted manner. Again I would like to say thank you for all your help.
Reviewed Aug. 17, 2017
I was pleased with Debra, she did a great job helping me make the decision. She made me feel comfortable. I feel better knowing that there is a plan in place to address my debt issues. I will make recommendation to your program.
Reviewed Aug. 17, 2017
They have done everything as promised. However, the process takes time. In the meanwhile the creditors continue to call, and try to contact you even if you send the do not contact letters. I had to install a call blocker app from AT&T. This has caused me to miss some important calls.
Reviewed Aug. 17, 2017
I haven't been in the program very long so I am learning as I go along. I am concerned about the high interest rate I am being charged because the amount I owe is quite high. I realize I created this problem and I am glad to have someone to help me get out of it. This is a new experience for me.
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 17, 2017
I would like to thank you very much for your help. Especially when it came to my identity theft with Bank of America. I was not pleased that they didn't want to work well with the finances. I have had some friends ask for my help. And I have given them your number. Again, thank you for being there for me.
Reviewed Aug. 17, 2017
My experience with Freedom Debt Relief was a positive one. My representative Cody ** was very helpful in explaining the program to me and always asked me if I had any questions which he answered in a manner that was easy to understand. I'm very happy to be on the road to being debt-free and would recommend to anyone in a similar situation to use Freedom Debt Relief to get their financial situation back in order. Thank you once again to Cody ** for all his help and assistance.
Reviewed Aug. 17, 2017
Glad they help me resolve my debt by negotiating and settling my accounts. Was happy when it started, what a relief. Eventually had to go to a loan to get other accounts settled right away. I was disappointed that I had to wait, and get dinged on credit report for late payments. But that is the game to negotiate and settled with the credit card companies.
Reviewed Aug. 17, 2017
Freedom Debt helped with getting creditors to slash my debt by a sizable percentage. The bad part they have put me into a loan program to pay off the debt. Other debt relief programs work to pay down the debt a little at a time and not get into more debt. I can't complain too much because it was easy to let them do the work for me in working with my creditors, as now I am paying down the debt, but it is a sizable loan and the monthly payments are hard to manage on my budget. They say I can't consider any refinancing until I've been in the program for 6 months in which time I will see if I can get them to lower the monthly cost of the loan.
Reviewed Aug. 17, 2017
They were very helpful, and thoughtful. I would highly recommended them to anyone who needs help for debt relief. If you have any problems just give them a call and they help resolve your problem. Very easy to work with them.
Reviewed Aug. 17, 2017
The experience of signing up with FDR was unComplicated. The program is easy to understand & sounds like it will definitely give us some financial relief. Sorority was so kind and unjudgemental and appreciate her helpfulness in getting the process going.
Reviewed Aug. 17, 2017
Started at 3 years. Went to 4 years+. Changed format on computer. Couldn't access it. Didn't know what was going on. Couldn't get a statement. Everything is suppose to be paid off yet my credit report shows I still owe $2000? It has been nerve racking to say the least!
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 17, 2017
This is taking me forever to pay off and you are making the money on my debt. I have to do without each month to pay this bill. I am 71 years old and very sick. I would have just tried to pay my debt off myself if I had known what it is cost me.
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 17, 2017
We were led to believe from Rescue One that turned us over to Freedom Debt Relief that we were getting a loan. This was not true. We are still recovering from losing our good credit and now cannot get a bank loan because FDR let our accounts go delinquent and not paid in full. This was one of the worst experiences of our life!
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 17, 2017
I was in a bind and needed help. No one would help me get a loan to pay off my debt. I was not late in payments but not even making a dent in paying it off either. The experience with Freedom Debt Relief was just that, a relief. The only thing that I didn't like was the high cost in repaying the debt. When I look at it now, I can't complain because I would still be trying to pay the debt. I'm almost debt free and can't be happier!
Reviewed Aug. 17, 2017
If you are tired of having excessive debt on your consciousness, reach out to Freedom Debt Relief. They will eliminate all your debt and give you peace of mind once again! Freedom Debt Relief helped me get rid of my debt and they can help you as well!
Reviewed Aug. 17, 2017
Everyone is very nice and helpful. They are very understanding of your hardship and look for everything they can to help you. I already feel better about my debt problem. I am excited to see how my situation is going to change. Thanks to the lovely people at Freedom Debt Relief.
Reviewed Aug. 17, 2017
I would recommend this program, the contact person I had was very friendly and made me feel very comfortable. She answered all my questions. She returned my calls. She gave me her number and was there to help me through each step.
Reviewed Aug. 17, 2017
Simplest process ever! Tasha was amazing. My debt was cut in half! They are very accommodating, & truly want to help get out of debt & improve your credit score. I felt extremely comfortable with my terms and conditions. Overall great experience. TOTALLY RECOMMENDING TO FRIENDS AND FAMILY.
Reviewed Aug. 17, 2017
Freedom Debt Relief has been such a lifesaver. I was drowning in debt after a relationship went south. The peace of mind is priceless. The customer service is stellar. They work for you so you can focus on the rest of your life.
Reviewed Aug. 16, 2017
When I didn't have anywhere to turn with my money problems FREEDOM was there for me. They helped in all parts of the process of getting the help that I needed. THANK-YOU FREEDOM DEBT RELIEF. They got lawyers if I needed them and the people that negotiated all my bills. FREEDOM DEBT RELIEF got me all the tools that I needed.
Reviewed Aug. 16, 2017
It was a great experience until the end. After final payment was made. 3 deductions were made from my checking. I called twice & after researching was told they could not figure it out & could not tell me what the money was used for. Was told to call Crossroads. They would not even talk about it other than send a statement. That showed what I knew. $702.00 was missing. Still have no answers!!!!
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 16, 2017
My partner and I were very pleased with our experience with Tonya ** with your company. We were so impressed with her patience, knowledge, skill and abilities to assist us with a resolution. She also was skillful in relating to us about the next steps with reference to the Century Support Service. Thank you very much.
Reviewed Aug. 16, 2017
It's been great so far. Just hope it works out the way Zach has mentioned. Praying God will work all this out and blesses everyone involved. Really would love to be debt resolved. So I have more freedom with my kids and with church. Would love to give back to the community.
Reviewed Aug. 16, 2017
We were way in debt and didn't know where to turn or how we could make ends meet. My friend introduced us to you. It took 4 short years to finally be debt free! Thank you Freedom & your awesome team! For a long time we didn't think we could live without using credit cards, thanks to your encouragement and our willpower, we did it, and we don't plan on using credit cards again.
Reviewed Aug. 16, 2017
Scott was able to answer every question I presented in a very easy to understand way! His expertise in this field really settled my anxiety in regards to my unfortunate debt situation. I have total confidence in this program because of my interaction with Scott!
Reviewed Aug. 16, 2017
Jae was so kind and supportive. She answered any and all questions putting my mind at ease. Pleasant and very helpful! Definitely put my financial worries to rest! So excited to see this succeed... thank you! Margaret was wonderful for the Welcome message and assuring I knew what relief was in store for me!
Reviewed Aug. 16, 2017
Was a little unhappy that I didn't have a clue at first to how much it would cost me but it turned out good. It was a little uncomfortable not knowing up front what it would cost me. Overall I was happy and it did help me with my bills.
Reviewed Aug. 16, 2017
I had no idea what the process was. It was explain to me in great detail. Now I know what the procedures and policies of Using Freedom Debt Relief. I had some questions later and called Customer Service. Customer Service explain everything to my satisfaction.
Reviewed Aug. 16, 2017
I was overwhelmed and full of anxiety when I first called. I was met with gentle, soothing voices who did not judge me but respected me. That was worth everything. I didn't feel pressured but was helped with every question and doubt. And I was indeed helped.
Reviewed Aug. 16, 2017
I would like to Thank the people of Freedom Debt Relief for helping me out with my credit cards debts. They are friendly and worked me very much. I liked that they answer the phone very quickly and helped me with any question I had. Thank you.
Reviewed Aug. 16, 2017
You have done nothing. I have not gotten anything from you. Said you would send us papers to send to creditors. We have gotten nothing but a bunch of creditor phone calls. You should send papers to the creditors and tell them what you are going to do.
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 16, 2017
The worker that helped me was very helpful in guiding me through the application process. He told me how long it would take to get my debt down and that was very nice. I would recommend this to anyone who is in debt. My partner is a client of Freedom Debt Relief.
Reviewed Aug. 16, 2017
I think you should take care of the customers faster before the accounts go to court and we have to pay the consequences. I am paying a big amount on my account which it left me with a little money for the rest of the month.
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 16, 2017
Excellent service. Freedom Debt Relief has been very helpful and informative on how to help clear my debt. I've been working with Kevin ** who has helped me learn the process and showed me exactly how the program works. I appreciate the great work from him and thank him.
Reviewed Aug. 16, 2017
I had a good start with this program, had reached my 6 month point and then Freedom offered me the loan program! I got a phone call about what sounded like a better offer and left Freedom. Big, big mistake!! It was a mistake I'm still paying for. Stay with Freedom!! They are the best!! They even helped me with tax tips AFTER I left the program.
Reviewed Aug. 16, 2017
This has been a painless experience. A GREAT experience as well. I recommend to this all my coworkers in need. The customer service is always ready with answers and communicate very well through email. I work more than one job and am tough to reach.
Reviewed Aug. 16, 2017
Freedom assisted with our Debt Consolidation. We did not have to do any negotiations, Freedom did that for us and sent confirmation requests once the agreement was reached. Now we simply make our monthly payment. We are actually 1/2 way completed with the payments.
Reviewed Aug. 16, 2017
Everything was great except that in the process of setting up my consolidation, several of accts were charged off because I was supposed to stop paying them. Now all debts have been settled and paid, but charge offs are still on my credit, negatively affecting my score. I wish someone tell me how to fix that problem.
Reviewed Aug. 16, 2017
This was very easy to use and everyone was so helpful! So happy to get my credit back in track! Could never had paid off all that debt in such a short time! The people at Freedom Financial are so pleasant to talk to and always are there for any questions you may have!
Reviewed Aug. 16, 2017
Everyone I done business with have been great, although some of the records were not resolved accurately. Not sure if this was on the credit card companies or Freedom Financial. Don't forget your online password either, that's a giant hassle. But overall, this is a better alternative than credit cards.
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 16, 2017
I was thrilled when after being in the program for only six months I was allowed to get a consolidation plus loan and pay off all debt! This was such a relief to know that I could start reestablishing my credit without having to wait for four or five years to pay it off.
Reviewed Aug. 16, 2017
I got swamped in credit card debt after an investment went bad a few years ago. I fell into a slight state of depression (self-diagnosed) and thought I would never be able to get back to where I was financially. After months of falling behind and even not paying my bills I found relief with FDR's program and in about 1.5 years I had settled all those debts for about 50% of what they were! I would recommend this program to anyone looking to get back on their feet or just want peace of mind financially.
Reviewed Aug. 16, 2017
Freedom Debt Relief staff was always friendly and very helpful with any questions or concerns I may had. I would receive phone call and emails keeping updated on my status. Since completing the program on time, my credit score have greatly improved and have recommended the service to family members.
Reviewed Aug. 16, 2017
I recommend Freedom Debt Relief for anyone who is in a financial situation and feel there is no one to turn to. The staff and support you get from Freedom Debt Relief is worth it and they work with you. It helps you to budget your finances better and when you think you cannot do it they send emails to boost you up or if you call their staff boost your spirits. The name says it all Freedom Debt.
Reviewed Aug. 16, 2017
Professional, courteous, knowledgeable... just a few things I can say about the people at Freedom Debt Relief. No one treated us as a "problem". Everyone genuinely wanted to help us get our financial affairs in order. We are so appreciative and grateful for this program. The stress with the heavy financial worry over our heads is gone. Thank you all sooooooo much!!!
Reviewed Aug. 16, 2017
You charged a one time fee. We had the understanding that would cover everything. Instead as you finally started to get settlements, we were contacted by your sister group for a loan. After having destroyed our credit. We were given a loan at 29%. Would have been better off with a debt consolidation loan which we were originally contacted about. Just seems like we were scammed. Overall very bad experience!
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 16, 2017
Your company really helped me put my finances back on track in the 2 years that I was in the program. Your services was quick and efficient. I was especially that your counselor assigned to my case communicate with me regularly to update of the progress to negotiate and settle my debt. Thank you again from saving me from financial stress.
Reviewed Aug. 16, 2017
According to an email I received I was told I had graduated from the program. When I checked the statement online I still have 16,000 dollars LEFT to pay off before I am truly finished with the program. Giving people false hope and wrong information is truly a bad way to run a business. I hope that in the future you stop to think of the ramifications this could have on somebody.
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 16, 2017
Rep. Explained everything very clear. Made everything easy to understand. How to do things and what was needed. I will be able hopefully to keep things on the right path. I know I can call if I have any questions at any time. I thank you for making it easy to understand.
Reviewed Aug. 16, 2017
Thank you so much for all the help Greg! I am so glad I am on my way to being debt free. He really answered all of my questions and made me feel really comfortable with my decisions. I would recommend him to anyone. Thanks for all the help!
Reviewed Aug. 16, 2017
Program is great. You will be worry free. I didn't have to do anything once they received all of my information. They negotiated and settled all my debts in some cases less than half of what was owed. I recommended my daughter to join program and she is doing well. My credit score has increased in short time.
Reviewed Aug. 16, 2017
The Team contacted me immediately. They provided me with responses very quickly. They were friendly and welcoming. They offered different options. Zachary provided outstanding service! I am very grateful for them and I look forward to having a successful end result. I would definitely recommend to others! Thank you for all you do!
Reviewed Aug. 16, 2017
My experience with Freedom Debt Relief was nothing but enjoyable from the moment I gave that 1800 number a call, the to person text back and forth from my excellent debt specialist. Best choice I could have made! My life will be less stressful and I will take careful consideration before getting myself into the situation I was in, in the past.
Reviewed Aug. 15, 2017
Ira ** was very helpful. He guided me through the process of enrolling in the program. I just started with the program, but so far it looks very promising. Looking forward to getting out of debt to hopefully purchase a home for my girls. Looking forward to be debt free soon!!!
Reviewed Aug. 15, 2017
Thank you for all your help. It was a dream come true. I was looking for something like this for months, I will recommend some of my friends and family members that I know if they need help, to contact you. Thank you.
Reviewed Aug. 15, 2017
Very easy to use, they kept me updated each month and the payment options were fantastic. Great call my any to deal with also. Each creditor is negotiated, handled professionally. My credit was agreed and settled quickly. Great professional staff willing to help.
Reviewed Aug. 15, 2017
I am so glad that I decided to contact FDR. Everyone I have been in contact with has been extremely helpful and kind. I would definitely tell my friends to give them a call. As I said calling FDR was the best decision I ever made. Within 5 to 6 months a negotiation was on the way. Thank you FDR.
Reviewed Aug. 15, 2017
I would recommend using FDR as an option of absolving all of your debts. Personally, using this wonderful program has helped me and my family, and has gotten my finances back in order. Overall, the customer service was very helpful in securing my finances and has gotten my life back and debt free.
Reviewed Aug. 15, 2017
My experience with Freedom Debt Relief was outstanding! I would highly recommend it to anyone in major debt! The people were extremely nice and knowledgeable. They were always there to answer all of my questions. It has been a wonderful event for me and my future.
Reviewed Aug. 15, 2017
I was very pleased with Freedom, Jon ** was especially informative and helped me through the process of consolidating my debt. It took a monkey off my shoulders, so to speak. I am very pleased and will recommend Freedom to friends.
Reviewed Aug. 15, 2017
Would have been much happier if I had not had to negotiate with the banks myself. I was given good advice from your people but had to make 6 out of 7 agreements on my own, and my experience in those areas was extremely limited. My experience would have been much better and lower stress had I been prepared to deal with the lending institutions up front.
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 15, 2017
My experience went better than ever. The lady Jen treated me with respect. She really made me feel as if she is willing to do what she could to help me. Not too many companies I applied to even talk with me. They wanted a deposit of some kind. I felt if I had a deposit I would it on My bills.
Reviewed Aug. 15, 2017
Solid. Seems to know what he is on about. Friendly and patient. Very helpful with sorting out my finances. Things should work out for me after completing my payments. Should everything come to fruition I will recommend Freedom Debt Relief to others.
Reviewed Aug. 15, 2017
Shane ** was excellent and so very helpful. He understood my main concerns and reassured me that this would be the best option for my situation and things will start to look up from here! Thank you Shane! Marcelo on my welcome call was a little relaxed and didn't seem too interested on the phone but still helpful.
Reviewed Aug. 15, 2017
From beginning to end, I was reassured by the friendly staff and Freedom Debt Relief. Thank you for helping me get out of debt and for calming my fears during the process. I would definitely recommend the services of Freedom Debt Relief to anyone.
Reviewed Aug. 15, 2017
Thanks to Venetia - she made this process feel comfortable. I was very worried about taking this step and she talked me through all of my questions. She set my mind at ease. I would definitely recommend this company to a friend if they were having similar financial difficulties.
Reviewed Aug. 15, 2017
I was very skeptical about a debt relief program, but after talking to Ryan **, I was put at ease and became very confident in this process. I'm looking forward to working with this company and resolving my debt. Thank you in advance for the assistance that will be provided during my time in this program.
Reviewed Aug. 15, 2017
I am really not liking all the phone calls this is generating. I have gone to the websites and changed the mailing address and phone number to Freedom Debt Relief, however I have continued to get phone calls, which is very stressful. I have asked that they cease & desist.
Reviewed Aug. 15, 2017
Excellence customer service and knowledge about the debt resolution process. This allowed me to relax and focus on my regular responsibilities for work and personal life. This was a huge benefit for me, as debt had begun to stress these aspects of my life.
Reviewed Aug. 15, 2017
Freedom did an OK job when it came to negotiating settlements on your behalf. In my experience, some of my creditors would not negotiate with Freedom Financial and would only negotiate with me directly. That was not a problem. I negotiated with those creditors on my own. The problem is that Freedom Financial gets paid, according to my contract, based on the settlements that they negotiate for you. Once all of my accounts had been settled I quickly noticed that they also charged me for the accounts that I had to negotiate on my own behalf.
The Freedom representative then stated that they provided me a phone script of things to say to negotiate my own settlements so that's the reason why they charged me. They were wrong. I never asked for or even used their phone script and there was no mention being charged for assistance in my contract. I had to file an official complaint and begin the process of mediation before they finally decided to give me a refund on those accounts. Freedom Financial is an OK company, but I would suggest to anyone that uses them to be careful and make sure you are not being charged for services that they are not performing.
Dear Mr Joseph,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 15, 2017
I was so distraught with our financial situation and just felt caught, no way to dig out of debt. Freedom Debt Relief was a joy to work with -- everyone was so professional and understanding. Within a year I felt free from my crushing debt and able to visualize a future without debt. It has changed my life. Thank you.
Reviewed Aug. 15, 2017
The best experience ever!!! Is going with Freedom Debt Relief. Thank God for them. If it had not been for me making the call I would be in debt right now and getting nowhere with my debt. Freedom Debt Relief has help me to have a peace of mind today and I just want to thank them so much for all the hard work they do and have for me.
Reviewed Aug. 15, 2017
BEST thing we've ever done and don't know why I waited so long. Customer service was so helpful and always patient. Once we turned over all of our credit cards bills to them they took care of everything and our payoffs were exactly when they said they would be.
Reviewed Aug. 15, 2017
These people were wonderful. They was! Led me thru the whole process so that I could get back on track. I would recommend them to anyone! And have told friends and family. Now I have things back a on track and am rebuilding my credit score. They even handle the calls from debtors.
Reviewed Aug. 15, 2017
How can you ask to be accurate and fair when your organization has completely failed in the commitment made to me. I received an email CONGRATULATION!! I had paid off my first loan on July 31, 2016. Three months later I am receiving calls regarding the bill not being paid off. The creditor told me they did not receive the money. I placed numerous calls and was being told the creditor was misleading me and they always do things like that. After being transferred from one person to another I was told the funds went to a different account but the creditor had the money. Someone was going to get back to me. This went on for several months without a resolution.
Now the creditor is going after me for the full amount of the loan not even recognizing I paid thousands of dollars. I have a full page list of people that I spoke with and did not get a return call or any type of response. This devastation has made me very bitter and I would discourage anyone from doing business with your organization. It has been 1 year and my missing funds of $1200 has not been resolved. Shame on your organization.
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 15, 2017
UPDATED 9/20/2022: I began this program in 2017. I was overwhelmed with credit card debt and minimum payments were breaking me. When I came across an ad for Freedom Debt Relief, it gave me a little bit of hope. The enrollment process was easy, and with added features like insurance protection in case one of your creditors decides to sue, made it possible for me to settle all my credit card debts. I did get sued by one of my creditors, and because I had the insurance, FDR was able to support me through that scary process and help with the court proceedings.
The service representatives were always friendly and helpful. This program also was able to work with me on payments allowing me to stop payments when my income stopped and starting back up when my income started again. While this pushed back my graduation date, it also allowed me to be successful in the program. I graduated from the program in 2022, and I am proud of being able to say FDR helped me to become free of credit card debt.
ORIGINAL REVIEW: I am just getting started with the program, but so far I feel like it has been easy to enroll and all of the representatives have been friendly and quick to respond to any questions that I have. I'm really looking forward to what this program can do for me and my family!
Reviewed Aug. 15, 2017
Without Freedom Debt Relief, my husband and I probably would have sold our cars or worst our house to pay off our debts. But FDR came to our rescue and help us pay all our debts in the shortest time possible! They were able to cut our debts in half and pay them all off according to how much we can pay monthly. Thank you FDR!
Reviewed Aug. 15, 2017
This program was perfect for me at the time and I have no regrets. Everything they promised was followed through and the process was fairly easy. I would recommend this program to someone trying to catch up and/or get out of a bad situation.
Reviewed Aug. 15, 2017
My consultant was very knowledgeable, very friendly, and helped me with all my questions quickly. I would definitely recommend Freedom Debt Relief to anyone that is struggling with credit card debt, to gain peace of mind, and feel better about themselves.
Reviewed Aug. 15, 2017
Peter was so amazing and patient as he walked me through step by step in this process. He answered every question and I had a lot believe me. As a single mother and a disabled Veteran I can say I finally feel relief and soon will see the light at the end of the tunnel. Freedom from debt is my RAINBOW.
Reviewed Aug. 15, 2017
Was pleased with the way Freedom Debt handled my accounts. The representative that helped me with getting all the information was very helpful with paperwork and dealing with credit card companies. Only thing I was disappointed with once went to partner Crossroads to settle faster was the high interest rate, but over all pleased with experience.
Hello Ms Burkett,
.Thank you for your honest feedback regarding the program! If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 15, 2017
The financial advisors were honest, did not use any high pressure techniques and returned telephone calls promptly. Very satisfied with the service. LIFTED A LOT OF WORRIES OFF MY SHOULDERS. Even when I did not understand an issue, every action by the advisor was explained fully until I was satisfied. Great Service.
Reviewed Aug. 15, 2017
Thank you FDR. I couldn't have done this without you. Was a little skeptical when I first started the program. Now I'm so thankful for FDR helping me with my 2 settlements. Now I have extra funds to finish off a couple of little bills, and be debt free. Customer service awesome. Thank You again FDR. The program worked for me.
Reviewed Aug. 15, 2017
Scott was very helpful. He answered all my questions and listened very well to try to find the best program for me. I was trying to juggle work and getting enrolled in this program and he was very understanding. The program will help me very much!
Reviewed Aug. 14, 2017
Robert was very polite, supportive, and very accurate with data and dates. Great job! And thank you to the team!! The overall process took as much time as Robert initially said and returning phone call was just in time. Again, thank you to overall team!
Reviewed Aug. 14, 2017
Taqiy ** was very helpful and informative. He explained everything and helped me through the whole startup process. I feel like this is a great move for me to clean up my Credit Card Debt! Thanks so Much!
Reviewed Aug. 14, 2017
My experience was Excellent! Everyone that I talked to or had contact with were extremely helpful and understood what my family was going through. They worked daily with me to get the job done right. When it was time to settle with creditors it was amazing. I cannot explain the gratitude I felt for the Team Members. Freedom Debt Relief their Team Members make you their family and take care of you as if you truly are.
Reviewed Aug. 14, 2017
What we were told about how the system worked was accurate. The company took care of businesses who were threatening us to pay. Freedom Debt Relief dealt with those problems, too; and we didn't have to deal with it anymore. I felt relieved to have someone help us get our debt eliminated.
Reviewed Aug. 14, 2017
Michael was very polite and helpful! He thoroughly went over the process of the Debt Relief Program. He listened to my questions and answered them. Offered to reach to him if I ever had any issues. I'd highly recommend Freedom Debt Relief to anyone.
Reviewed Aug. 14, 2017
Friendly and competent service.The entire experience with Freedom Debt Relief was first class from start to finish. I am glad that we took advantage of this service to help us get out of debt fast. Would recommend this company to any of my friends or family who looking into this type of service.
Reviewed Aug. 14, 2017
Agency failed to consolidate with our list of creditors. Will not answer our phone calls, but continues to withdraw payment from our account. Our creditors have not received payment and they're not even notified that I endorsed to them. I received all these complaints from the creditors by phone and by certified mail so I tried to contact these agency Freedom Debt Relief many times, they never responded me.
Hello Ms. Benton,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 14, 2017
The process to enroll was super easy! The first conversation I had with Jeffery, was very helpful, he gave me helpful tips and different options. After coming to a decision, he explained the process and payments in detail which gave me peace of mind.
Reviewed Aug. 14, 2017
Freedom Debt Relief outlined what they could do for me to help me get rid of my debt. They took the amount of my debt and came up with a plan to have it paid off by a certain date. When I had 4 out of 6 debtors paid off, they offered to have their bank partner see if I qualified for a loan to pay off the other two. Which I did. This streamlined the process for paying off the last two debtors. My only complaint was the interest rate was much higher than I thought it needed to be especially since I was still paying the same amount I had been paying for two years. Since I had a good track record with payments, I thought the interest rate should have been lower. They did offer to consider lowering it after I had paid for six months. I have since paid the loan off.
Reviewed Aug. 14, 2017
Shaun ** has a wide knowledge in understanding the need and email approach of helping out with the quotes was very flexible and impressive. Option to save the debt and reduce the monthly rate of interest was better. Freedom Debt Relief adds more value, good to make a deal. Thanks Shaun.
Reviewed Aug. 14, 2017
FDR allowed me to reconcile outstanding medical and personal debt, with relatively little effort. They did it all, including fielding ALL the telephone calls, emails and other incessant financial harassment. They negotiated all my accounts, achieved resolution, and stoked the fire of getting my credit rating back up where it should be. THANK YOU FDR!
Reviewed Aug. 14, 2017
Accomplished promised results. I am now debt free and able to retire if I so choose which I do not since I no longer am forced to work. All those long grueling hrs and take all the spirit breaking call. I was able to place my dangerous disabled son in a group home where someone is there to care for him all day, I am free!!
Reviewed Aug. 14, 2017
I found them to be easily accessible and helpful to guide through the beginning phase of the process. Everyone from the intake receptionist to the Freedom Debt Relief operators have been very professional and courteous. That is what is needed in a stressful time as this.
Reviewed Aug. 14, 2017
Scott made beginning this process smooth and painless. He was very knowledgeable and answered every question I had. This wasn't like talking to someone and being just another "client". Scott was personal and really tried to connect with ME, and made sure I knew what to expect and made sure I understood what we were doing every step of the way.
Reviewed Aug. 14, 2017
You guys were extremely helpful, always reachable, and very client friendly. I was always aware of what was happening or could easily find out when I wasn't and you guys did exactly what you promised. There was a little hiccup towards the end when I was told several times I had enough money in my account to cover the last payment then repeatedly told I didn't and had to add more but that was eventually straightened out.
Reviewed Aug. 14, 2017
Very easy process. Representatives friendly and knowledgeable. Everyone went above and beyond to help me through. An embarrassing process made easy. Checking withdrawal was easy to make my payment on time. Great website to keep you updated on my status.
Reviewed Aug. 14, 2017
Freedom Debt Relief was professional and handled my account expeditiously. Their customer service and user friendly dashboard is top notch. I always got the feeling that they cared and were very helpful and clear whenever I needed something explained. I would recommend highly.
Reviewed Aug. 14, 2017
I had amazing customer service from Tierrell! He treated me like a friend and it meant a lot. I was nervous about the whole decision to move forward and he was extremely patient with me through the whole process. I appreciate the amount of information that he gave me and that was willing to go over it multiple times with me.
Reviewed Aug. 14, 2017
Freedom Debt Relief came through with exactly what they promised. I am now debt free and can hardly believe it! It took 3+ years to resolve nearly 30,000 dollars debt... but the wait was worth it. They kept me apprised of any and all transactions and their staff was most helpful and professional!
Reviewed Aug. 14, 2017
No documents received by mail. No one has even contacted me since signing up. So, am I doing right by signing up with Freedom Relief. I guess I just need more explaining. I would appreciate if I would be contacted by someone regarding this experience with Freedom Relief.
Dear Ms. Flores,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 14, 2017
The service is awesome. Sean ** is an excellent customer service representative. He makes your day better. My only concern is I don't get a response when I am told I would receive one. This company is an awesome company. Keep up the good work.
Reviewed Aug. 14, 2017
We joined this program to help us get out of the credit card debt we had accrued. We are very pleased with the results and without Freedom Financial we wouldn't be free of the debt like we are now. The customer service was great and we never had an issue with any of the creditors.
Reviewed Aug. 14, 2017
Freedom Debt Relief did more than I thought was possible, my debt was lowered beyond my expectations and after one year they were able to secure a consolidation loan for me. I can tell you this program is not a cake walk. You must make sacrifices and change your lifestyle but it is well worth it, we have learned to live within our means.
Reviewed Aug. 14, 2017
My wife and I enrolled in this plan 3 years ago. The payments were steep, but I am glad that we have paid off this debt. I will say that if you are going to try these program, you need to look at your finances very carefully. You should be 100% sure of what you can pay each month, due to unforeseen circumstances I left a better paying job and struggled to make the payments. Nonetheless, I am glad to have reduced my debt so significantly.
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 14, 2017
A good relationship takes time to develop just like repairing my credit. It's funny how fast a few bad decisions can really affect your long term future financially. I'm glad I found FDR on Facebook. They have made repair my debt easy and simple. There are no quick fixes to credit repair so I'm glad I found a company I can trust.
Reviewed Aug. 14, 2017
My experience with Freedom Financial was excellent. The staff was very professional and always strived to help and answer any question or resolve any issues that came up during the process. I was able to pay off all debt earlier than they had estimated. I would absolutely recommend anyone who need to resolve their debts to use Freedom Financial!
Reviewed Aug. 14, 2017
You all were very help to me and I was very glad that you all took your time and help me and explain how to go about and all your patience to help me how to do and where I can get more help. Thank you very much and make God Bless all of you and your family.
Reviewed Aug. 14, 2017
Helpful and straightforward. Would use them again. Proficient and fast. Professional but friendly people to work with. Walked me thru the process and there were no surprises. Recommend this system as a good source of relief and ease of mind for any financial quandaries you might experience.
Reviewed Aug. 14, 2017
The first time we contacted Freedom Debt Relief was on July 12th and it wasn't until August 1st when we finally signed an agreement. On August 1st, we were fortunate to be working with a consultant who was very patient, caring and very helpful.
Reviewed Aug. 14, 2017
I'm so happy with this company because help me to pay off all my debts on time, great service, excellent service with the Spanish people. And of course I WOULD recommend a friend. In fact I ALREADY did. My brother in law from California his name is JUAN ** and if I KNOW someone else that need your services I will defiantly recommend your company... Thank you.
Reviewed Aug. 14, 2017
I am very pleased with this service. I was in debt and I didn't think it was possible to get out it, but thanks to Freedom Debt Relief, I am relieved as they continue to help me. I'm so grateful with all they have done and I will definitely recommend this to my friends.
Reviewed Aug. 14, 2017
I was treated with respect, courteous and no criticism, all my question were answered and was assured any future questions would be treated the same way, everyone I talked was kind and understanding, the BBB gave a very good review. I feel I am in good hands.
Reviewed Aug. 14, 2017
Wonderful service including customer service, communication via phone call and email, personable personnel, and awesome law team. In addition, great website that is easy to sign up and navigate. The transition to my consolidation team was seamless thanks to FDR. I will continue to recommend FDR to my family and friends.
Reviewed Aug. 14, 2017
I can highly recommend this method of debt reduction and the Freedom program. They were excellent and always there to guide me what ever came up. However when I tried to pay off the final balance about 7 months early the program fell apart. It took 3 to 4 months to make that early payoff happen, I should have just let it run its course. To this day I don't understand why the process of payoff took so long. Yes, I would use them again if needed.
Reviewed Aug. 14, 2017
This has been great experience helping me with my financial situation. Great company to work with. Great to resolve my debt problems highs. Would recommend to anyone with debt not getting anywhere paying monthly. This program can help you get out debt faster than making monthly payments to your credit cards.
Reviewed Aug. 14, 2017
I was not clearly informed that you would not start talking to my creditors until you had enough of my money. I did ask that question and Freedom Debt Relief told me that they would talk to creditors within 3 months, did not happen. They also paid off some bill that was not mine and now have that creditor sending letters and listing it on my credit report. So you really did not help me at all. I could go on and on with the lies and problems I had with Freedom Debt Relief, but I will stop with this statement I would never recommend them to anyone ever.
Dear Ms. Rock,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 14, 2017
Poor communication throughout process. Hard to get information. Yes we did save money and pay our debt off, but they made a nice profit also. I am a better consumer now from this experience. I will read the fine print more carefully and get a second opinion before agreeing to any financial agreement again.
Hello Ms. Odom,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 14, 2017
I was very happy with the negotiations they did on my behalf and the money they saved me. They were always able to answer my questions and I felt they got me the best deals they could. I would recommend them to my family and friends.
Reviewed Aug. 13, 2017
The payment plan was far and manageable. We completed the program in February and were pleasantly surprised at how our credit rating improved in 6 short months. We are back on track and very grateful for the help. We highly recommend this program!
Reviewed Aug. 13, 2017
The whole process with Jacob ** went very smoothly. He explained every piece of information clearly for me to understand. I would definitely recommend him to any friends or family that need help. He also explained the whole process into ways that helped me understand what I would be doing. He was very well mannered.
Reviewed Aug. 13, 2017
My husband died in 2010 leaving me unable to pay credit card debt that I had accrued. I had been struggling to pay but could only pay minimum amount which would take years to pay off. Freedom Debt Relief helped to structure a payment I could afford and worked with my creditors to reduce my balance. I was able to become debt free in less than 4 years. This has taught me how to handle my finances for the future. Freedom helped me find peace of mind regarding my finances. I would recommend them to anyone who truly wants to commit to being free of debt.
Reviewed Aug. 13, 2017
Freedom Debt Relief was the best choice I made in getting rid of unwanted debt!! They were able to negotiate many of my debts down with the individual creditors! They also were always available for any question I had in the process of paying off the debts, through the years that I was with them!
Reviewed Aug. 13, 2017
Great service from start to finish (Enrollment process) . Easy, fast & and very helpful. Now let's see how things go in phase 2 with handling creditors and keeping this process seamless. Must say that I'm pretty excited to see where this will take me after all is complete. Happy so far!!
Reviewed Aug. 13, 2017
Agents were helpful and informative and helped us become debt free sooner than expected due to the different programs offered. Once enrolled, the low monthly payments helped us get back on our feet and start building our credit back in 2 years vs the 4 year projected time.
Reviewed Aug. 13, 2017
I am just getting into the program, however after talking with Jason ** and the welcome team rep I feel that I am making the right choice in allowing FDR to help resolve my financial issues. Also after researching and reading reviews of FDR customers past and present I was even more encouraged to go with FDR.
Reviewed Aug. 13, 2017
Your representatives were very helpful in walking me through the process. They made me feel like they knew what they were doing and that I could contact them at any time for any concerns that I might have. It was a positive experience in a negative situation. I would recommend your services to anyone who was in the same financial situation that I was in. Thank you.
Reviewed Aug. 13, 2017
My first encounter was with Glen **, he took helped me probably more than he is supposed to, but he did it in a way I did not feel like the world was closing in on me, he was my life preserver. Now my finances are on track and I feel good about my financial future.
Reviewed Aug. 13, 2017
I have just spoken with Rob about the process of Debt Relief helping me to get out of debt. I am hopeful that you guys can do that. In the meantime, Rob explained the process very well. He was very kind and I already feel like I have someone there I can reach out to if I have a question. Thanks for the peace of mind. I am on the right track to getting out of debt.
Reviewed Aug. 13, 2017
The program was not explained well to me from the very beginning, and I felt that no one ever really cared about the stress I was going through with the harassing phone calls. I felt I had to call weekly to keep up with what a was going on. One of my accounts actually went to court and when calling the litigation service that I was paying for, I could not get them to return my call. Thank goodness I had enough money in my account to take care of this situation. I also lost the right to do business EVER with another account and had several other accounts frozen because of my involvement with Freedom. I cannot and will not give them a satisfactory rating and wish I had never gotten involved. I would think twice about this company even though they are recommended by the Better Business Institute.
Dear Anne Cash,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 13, 2017
To be fair - Overall experience to get into the Freedom was fast and convenient. Everyone was extra nice and helpful, and getting to settlements for the most part was easy - (although now I know the credit companies actually automatically offer settlements if you stop paying your bill.) They also "forget" to emphasize that the settlement amount count towards your taxes at the end of the year. If the experience ended there, I would rate it 4 stars (not five because of the tax issue).
But unfortunately, halfway through the program, they sell you on taking out a loan to expedite the process. I will have paid more in interest than I saved with the consolidation by the time the loan is paid off. Their terms are aggressive so a large amount of money coming out bi-weekly. It is worse than any loan out there and they just take advantage of the fact that it is harder for you to get a loan.
Once you're in the loan program, no one answers the phone number. You have to email to sometimes get a callback/response. I haven't been able to log into my account because no one has gotten back to me about resetting my password (for some reason, there is no automated system). So half the reviews I saw about the program being a scam - my own experience would have to make me agree. If they weren't so greedy and were actually interested in helping people, they could still have made a good profit, but once again just proves that if it sounds too good, it is.
Hello Janie Shen ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 13, 2017
The person I talked to on the phone was very kind and helpful. I am happy that they can help resolve my problems. I hope other people will contact Freedom Debt Relief. They are helping me not to file bankruptcy. I have got myself into a lot of Debt by helping a loved one.
Reviewed Aug. 13, 2017
They're not all that they claim to be. They presented a nice pitch. In the end it cost me just as much as I originally owed. I didn't do as much homework as I should have. There are better much options out there. Just be sure to research it completely.
Hello Mr. Domenech,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 13, 2017
To have a vehicle to pay my debt was almost life saving to me. I've researched and researched some more before I chose Freedom Debt Relief. Trust me, I've made the best financial decision of my life. You can trust Freedom Debt Relief too. The staff appears to genuinely care about your success also. They even sent me greeting cards in my email, signed by everyone in the company! Freedom Debt Relief will do everything they say they will do, if you do what you commit to do. I went from 9 or 10 maxed out credit cards to one debit checking card, and another credit card that I always pay off right away. I am debt free now, and will never go back to being in debt again thanks to Freedom Debt Relief.
Reviewed Aug. 13, 2017
I was never advised that the debt forgiveness would become part of my income. Nor was I advised on how to submit the Form 982 for debt forgiveness due to insolvency. Your company made a lot of money off settling my debts and the fallout I received was lousy. Other issues too with incredibly poor customer service and account management. Especially my loan - I had to escalate my grievances with the BBB and finally resolution by Mike **, Vice President FFAM Loan Operations.
Hello Ms. Rivera,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 13, 2017
My experience thus far with Freedom has been excellent and I would definitely recommend this to anyone in need of financial help. Thank you so much for all the help that I have received. I will continue to use Freedom and I have no negatives about it.
Reviewed Aug. 13, 2017
Our experience with Freedom was pleasant and stressful from the first call until our program conclude. Appreciated that Freedom always kept us informed of the progress in achieving competition. Each person we were in contact was kind and polite. We were able to trust and feel relieved that we were in good hands.
Reviewed Aug. 13, 2017
I have already had 3 of my credit cards settled with the last payment due September 2017. I have been trying to add more money onto my deduction amount, but I just can't seem to do it. I have tried to change my lifestyle to help what I spend my money on.
Reviewed Aug. 13, 2017
John was very understanding and pleasant during our interaction. The follow-up team reminded me to visit dashboard and several other items. I would high recommend the service. It very nice to deal with people that understand and display passion in the world we live in today.
Reviewed Aug. 13, 2017
Freedom Debt Relief dashboard is not informative/understandable or in contact with all creditors at once. Return of calls/emails are not responsive. Creditors are continuous with their contact even after follow up info was provided. Only after being slapped with a lawsuit, did I get any attention. Would Not Recommend... Ever.
Hello Mrs Flemming,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 12, 2017
FDR's debt settlement program offered a solution that relieved our budget and helped us make big strides toward getting out of debt. Customer service was always on point and we always felt they had our best interests at heart. We highly recommend FDR.
Reviewed Aug. 12, 2017
The whole process was made quite easy overall. The persons providing assistance were courteous and efficient at every step of the way. My calls were received by representatives who were polite and friendly as they guided me through the process. Thank you very much for making this a pleasant and beneficial experience!!!
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