Consolidated Credit Counseling Services of Canada Reviews

Excellent service from start to finish. Very helpful. Was understanding of my feelings. Explained the process to me. I felt much better after talking to her. She was very concerned about how I felt. She understood the stress I was feeling. Would highly recommend the service.

Today I was speaking to an agent who was very helpful and went over my concerns in great details. Even phone the company that was calling me all the time even though I knew Consolidated was dealing with this issue.

Consolidated Credit have been absolutely amazing in helping my husband and I become debt free. Everyone at Consolidated have been very kind and helpful, and they have helped eliminate a lot of financial stress. Thanks so much.

I called in to get the status of my account and I had two questions for the person I spoke with, but I felt like I was being told how I should cut back on things that I have already have cut back on, i.e. shopping, extra unnecessary expenses. She assumed things that she never should've claimed that I was doing. I figured out after a few days, that maybe she was having a very hard time with her situation and was taking it out on someone (me). What she doesn't understand is not everyone has had the bad experience that sounds like she is going through, i.e. government deducting from her paycheck, etc..

I am so thankful for providing right information and advice for my inquiries. It's help a lot and gave me a peace of mind. She deserve a good merit for being polite and understanding my point of view. She is well organized and set a good example as employee.

Excellent service, and responsiveness.

I received a very courteous, helpful and understanding with Teri **. She answered all my questions and was very pleasant to speak with. Thank you very much for your help. I appreciate the help in getting things with my finances back on track.

Called to see about payment change and Vanessa was very helpful and pleasant. She went beyond and helped me get in contact with another member that helped me through a bad time. Thanks Vanessa. I will always remember you.

Every time I call the CCCSC call centre I always have a great experience. The staff always make these difficult topics (debt management) so much easier and more comfortable to deal with. I'm so glad I chose CCCSC to help me with my debt!

Letter regarding terms & conditions of HBC account regarding any outstanding balance. Valessa was very helpful and put my mind at ease. Very professional but warm and understanding in her attitude.

Tanuja was extremely helpful. She put my mind at ease. Thanks Tanuja.

I called in the office to explain why I can't make the payment to my account this month. The operator I spoke with was extremely helpful and showed compassion for my situation.

I am very impressed with the customer service and help I have received from Consolidated Credit. A few years ago, I was not managing with my debt and having problems making payments. I phoned Consolidated Credit and received assistance right away. I have also received help with working out a budget. I am now approx. 18 months away from completing the program! The lessons and assistance I have received from Consolidated are invaluable and will stay with me for life!

Very polite, and very willing to help..

Informing me about my account. Very helpful, friendly and explained things so well. I am so impressed with your employee.

Mike was great, he is an excellent communicator and answered all my questions, went through my concerns with patience and care. A great addition to your team as I have had some not so savory experiences in the past. If I could call in every time and deal with Mike it would be a pleasure.

You were very professional and you surpassed the bank's advice. Thank you for your customer service, especially in French!

Very helpful. Always available. Courteous.

Was able to pay back $10,000 in debt in a little over 2 years. The service they provide is good and helpful, however I've only given three stars as a result of my interactions with the customer service staff. Occasionally they were excellent, but more than often they were uninformative and downright rude. After I had paid off the last of my accounts I didn't realize I had to cancel the direct withdrawal myself and ended up with a credit of $270 on my account. I was asked to call and arrange for it to be returned. When I returned the call (to a woman supposedly named **, lol) I was asked to donate the credit to Consolidated and to make a further donation at a later date to match what my monthly payments had been.

They did get the job done but their customer service is horrible. Once, they wouldn't take my info over the phone and told me to email it, but didn't give me an address. So i checked on the site; the email address on their site doesn't even work and is spelled two different ways (neither spelling works). Couldn't get updates from them, and after I signed up with them, i had a difficult time getting a response to my messages with questions/info.

I am from Alberta and like many others, I sought the help from Consolidated Credit Counseling services. I was on the program for two months and I started receiving calls from my creditors saying my payments were late. I talked to Consolidated about this, and they informed that this was normal and things would get better once a regular plan was established and once all the creditors signed an agreement and were on board with the plan. They advised me not to call the creditors myself because it is something that they deal with. I was with Consolidated two and half years. This month, January 2013, marks two years off the program and my credit is totally ruined because my payments were late the entire time.