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Consolidated Credit Counseling Services of Canada
Overall Satisfaction Rating
4.72/5
  • 5 stars
    52
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    3
  • 1 stars
    1
Based on 58 reviews that contain star ratingsSHOW RATING DISTRIBUTION
Need a debt consolidation company?

    Consolidated Credit Counseling Services of Canada

    ConsumerAffairs Unaccredited Brand

    Consolidated Credit was founded in 2005 and continues to help consumers everyday with life-altering credit, debt, and financial obligations. They believe education is a key part of consumers's financial success. Their agency helps consumers get out of debt and get out fast. Services include: Credit Counseling, Debt Consolidation, and Financial Education. Call today or visit their website for access to free educational resources!

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    58 Consolidated Credit Counseling Services of Canada Consumer Reviews and Complaints

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    Verified Reviewer Verified Buyer
    Original review: Feb. 8, 2018

    I have been with CCCS of Canada for about a year now and they have been absolutely great with me from the very beginning. Always very friendly, Never any pressure, Always very helpful and understanding with whatever. Whenever I had to call them to talk to them for something, they were always a pleasure to deal with. Certainly takes the stress off of someone. I would highly recommend CCCS of Canada for all of your debt solution needs. And they are non-profit as well which is great. You have so much to gain by using their services. You will be glad you did! Thanks CCCS of Canada.

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    Verified Reviewer
    Original review: Nov. 8, 2017

    I have tried numerous times to send an inquiry from your website regarding the change of financial institute and all I get back is, "Check your profile. There is an addition." There has never been any additions. Needless to say the issue has not been rectified, so right now with this issue I am not satisfied.

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    Verified Reviewer
    Original review: Nov. 6, 2017

    It's very hard that you speak with someone that you can identify with and at the same time feel like you have know the person for a very long time and that's the experience I had with Theresa. I would love to work with a company like Consolidated Credit to give back my time as this program has really help me in so many ways, Theresa is truly passionate about her job and helping others. Talking to her put another motivation step in my step to continue to push towards the final results, words can't explain how much I appreciate your kind words and encouragement. I pray God richest blessing on you. Thanks one Billion Theresa!!!

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    Verified Reviewer Verified Buyer
    Original review: Aug. 25, 2016

    Add extra bill that I could not keep up with payment.

    Consolidated Credit Counseling Services of Canada response

    Thank you for the 5 star review Raymond. We are happy you are able to manage your debt now. All the best to you!

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    Verified Reviewer
    Original review: Aug. 19, 2016

    I liked talking to Diana as she was very helpful and nice to talk to. She helped me with everything I needed and offered more assistance if anything comes up. Thank you very much.

    Consolidated Credit Counseling Services of Canada response

    Hi Roberta,

    So happy to hear Diana was so helpful to you. Thank you for your 5 star review.

    All the best to you.

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: Aug. 15, 2016

    Am just happy to know that people in Consolidated Credit company are accommodating, especially the lady that I spoke today. She's helpful to explain to me what I need to know about my case.

    Consolidated Credit Counseling Services of Canada response

    Hi Josephine,

    Happy to hear you received top notch customer service - this is what we strive for.

    Thanks for giving Consolidated Credit a 5 star review. All the best to you!

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: Aug. 9, 2016

    Today I spoke with yet another wonderful, & caring person, Mike... As have all my experiences with the members of the team there. He again was so helpful and took the time to assist with my questions. My 5 yr program is now down to 7 months, which is amazing! And throughout this time, I experienced many 'family' issues with loved ones, younger, passing with cancer. You all, including Supervisor Mona, have made this journey bearable, made me wonder why I hesitated for so long, before making my first call!! It was 'family' issues with sickness, Nursing Home, etc, that got me to the point of making the first call... Now look, such great support, understanding, and patience. you, Mike, and all the Team there make it an un-embarrassing situation, with such help along the way. Kudos to you all. 7 months to go. Wow!!

    Consolidated Credit Counseling Services of Canada response

    Congratulations Linda! We are so happy for you! You're an inspiration! Thank you for the 5 star review. All the best to you.

    Natasha

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    Verified Reviewer
    Original review: Aug. 4, 2016

    My Wife and I are so happy with the help everybody has given us. We were drowning in debt and could see no way out until we saw your advertisement. Now we are at the beginning of a new chapter of our lives knowing that in five years we will be free and clear of debt.

    Consolidated Credit Counseling Services of Canada response

    Hi Phillip,

    Thank you for your 5 star review. We are happy for you and your wife as you enter a new chapter of your lives. All the best to you!

    Best regards,

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2016

    I needed help with my account. Tunuja was my contact rep. She told me what I could do and more. I told her that I was so happy with her help that I could cry! You should have your reps to take her as an example of her.

    Consolidated Credit Counseling Services of Canada response

    Malcolm,

    Happy to hear Tunuja was so helpful. We wish you all the best and thank you for the 5 star review.

    Regards,

    Natasha

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    Verified Reviewer
    Original review: July 29, 2016

    Excellent experience. Very helpful and answered all my questions. Very understanding. Very pleasant.

    Consolidated Credit Counseling Services of Canada response

    Hi Victoria,

    Thank you for your kind 5 star review. I would like to wish you all the best!

    Natasha

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    Verified Reviewer
    Original review: July 20, 2016

    Tanuja was very thorough. There were complications with the accounts and she took her time and got it all sorted out. Very polite. Excellent help. Thank you Tanuja!!!

    Consolidated Credit Counseling Services of Canada response

    Thank you for the 5 star review Annie! We are so glad Tanuja was able to help you out. We wish you all the best!

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    Verified Reviewer Verified Buyer
    Original review: July 13, 2016

    I would like to commend the excellent and professional services extended by Terri-Ann on July 12, 2016. Terri-Ann is a proof that your company can deliver quality and efficient services to your clients.

    Consolidated Credit Counseling Services of Canada response

    Antonio,

    Thank you for your glowing 5 star review. Pleased to hear Terri-Ann was so helpful to you. We wish you all the best.

    Regards,

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: July 13, 2016

    I have been with Consolidated Credit as a Customer for 3 years now and I want to say how professional and friendly your staff has always answered all my concerns, gave me a helpful advice and their response to my questions. I spoke to Liliana today and explained my situation and immediately she gave me the answer I was looking for! She helped me get access to my online account in just a few seconds! She was so nice on the phone, listened to me and very patient! I am very, very happy with their service. I will give 101%! Thanks so much for the service and I will highly recommend this to anyone who needs a fresh start!

    Consolidated Credit Counseling Services of Canada response

    Veronica,

    Thank you for your 5 star review. Happy to hear you are off to a new fresh start with your money management. We wish you continued success as you pay off your debt.

    Regards,

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: July 11, 2016

    I would recommend your service to anyone that might be in a similar situation as I was. You gave me a second chance at making a difference in my life. My situation would probably have never been rectified if I had not taken this route since I was a widow with a set income. Thank you again.

    Consolidated Credit Counseling Services of Canada response

    Hi Lorraine,

    Thank you for your positive 5 star review. We are happy you were able to manage your finances while on a set income. We wish you nothing but continued success!

    Regards,

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: June 29, 2016

    I just wanted to express my appreciation regarding the great help that one of the Consolidated Credit staff member, Taniya, and the extra effort she put in toward working on getting our account resolved with Royal Bank. Every time I called CC, I was hoping she would be the one to answer the phone. I believe it was her effort that helped resolve the issue with Royal Bank.

    Consolidated Credit Counseling Services of Canada response

    Diane,

    Thank you very much for the 5 star review. I am happy to hear Taniya was instrumental with helping you resolve your issue with Royal Bank. I wish you all of the best Diane.

    Regards,

    Natasha

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    Verified Reviewer
    Original review: June 28, 2016

    Just want to thank you for helping a single father of three get back on his feet financially. Your courteous staff walked me through the entire process and helped me see a light at the end of a very long tunnel. The follow up call was very helpful, and giving me the tools to not only stay on the right path to financial freedom, but also for giving me the opportunity to check periodically on how well I'm doing. Thank you once again.

    Consolidated Credit Counseling Services of Canada response

    Tyrus,

    Thank you for the 5 star review. We are very happy to help you get back on your feet again. We wish you all the best.

    Regards,

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: June 28, 2016

    In all honesty, Precious was top notch! She answered all my questions thoroughly, and made absolute sure I fully understood everything. She was also very patient, and seemed to genuinely to have my best interests at heart. She's definitely an asset to your organisation!

    Consolidated Credit Counseling Services of Canada response

    Hi Michael,

    Thank you for the 5 star review. I am so happy to hear Precious was very helpful to you and answered all of your questions. All the best to you.

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: June 20, 2016

    Consolidation - was really glad someone was able to help me get out of debt. Will tell everyone about your service. Thanks.

    Consolidated Credit Counseling Services of Canada response

    Sandra,

    Thank you for your 5 star review. We are happy you are on your way to managing your debt. Thank you for spreading the word about our services.

    All the best,

    Natasha

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    Verified Reviewer
    Original review: June 17, 2016

    Thank you. I am very satisfied with the service of CC. Not only because they provide the convenience of freeing me from my debt but how patient and kind and cooperative the safe is and how well they listen. This is very important. I appreciate this excellent service. Thank you.

    Consolidated Credit Counseling Services of Canada response

    Joanne,

    Thank you for your 5 star review. We are happy to hear you are now free from your debt.

    All the best to you!

    Natasha

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    Verified Reviewer
    Original review: June 16, 2016

    I was very skeptical about your services when I first found your organization online. There are so many scams and so much fraud I was scared to share my personal data. We are now so glad that we decided to contact you. In five years you have helped us pay off over $70,000 in debt!!! $70,000 in debt and still be able to keep up with our daily living expenses. Consolidated has been amazing to work with. Any concern I had was addressed immediately. Couldn't ask for better customer service. We can't thank you enough!!

    Consolidated Credit Counseling Services of Canada response

    Hi Catharine,

    Thank you for your 5 star review. We are happy you took the necessary steps to pay off more than $70,000 of debt. That's a wonderful accomplishment and we are truly happy for you.

    We wish you all the best,

    Natasha

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    Verified Reviewer
    Original review: June 10, 2016

    Today I spoke with Kevin who was great, his customer service skills are great. I really appreciate the way your company treats clients. We feel like people. Not numbers. Thank you for the help and guidance.

    Consolidated Credit Counseling Services of Canada response

    Veronica,

    Thank you for the 5 star review and we are happy to hear the customer service you received went above and beyond your expectations.

    All the best to you.

    Natasha

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    Verified Reviewer Verified Buyer
    Original review: June 1, 2016

    The person that deal with me was great and know her stuff.

    Consolidated Credit Counseling Services of Canada response

    Devon,

    Thank you for the 5 star review. Our credit counselors enjoy helping clients to manage their debts. All the best to you.

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    Verified Reviewer Verified Buyer
    Original review: May 26, 2016

    Miss Precious ** had helped me a lot resolving all of my issues. Precious is a very kind person and sincere. She never felt me feel rushed when I was talking to her. She listened well and gave me information I needed that helped me more than enough to feel stress free. Precious is very gentle in speaking with you. She made me very comfortable in opening up with her with no hesitation. I would highly recommend her to a friend. She is a very good asset to Consolidated Credit. Congratulations Precious!!! Keep it up. Thanks for giving me hope and making me smile!!!

    Consolidated Credit Counseling Services of Canada response

    Mary,

    I am so happy to hear you had a wonderful experience with Consolidated Credit Counselling Services of Canada. I am glad Precious was able to help you overcome the financial stress you were experiencing. Thank you for the 5 star review.

    All the best to you.

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    Verified Reviewer
    Original review: May 20, 2016

    I am so happy to be debt free and could not have done it without Consolidated Credit. They have gotten me through a tough situation and I am so thankful. I would recommend Consolidated Credit Counseling Services to anyone who is having problems keeping their bills paid. They really make you feel good about yourself again!! Thanks again Consolidated Credit for everything!

    Consolidated Credit Counseling Services of Canada response

    Louise,

    Thank you for the 5 star rating. We are beyond happy to hear you are debt-free. All the best to you!

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    Verified Reviewer Verified Buyer
    Original review: May 19, 2016

    Muriel was very helpful and real professional and really seemed to care about my problem.

    Consolidated Credit Counseling Services of Canada response

    Shawn,

    Thank you for the 5 star review. We are happy Muriel made you feel at ease about your problem. All the best to you.

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    Verified Reviewer
    Original review: May 18, 2016

    Account paid off. Thank you for the great service.

    Consolidated Credit Counseling Services of Canada response

    Julian,

    Congratulations to you. We are happy you paid off your debts. Thank you for your 5 star review. We wish you the very best.

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    Verified Reviewer Verified Buyer
    Original review: May 17, 2016

    I would like to take the time to thank Muriel for her concern, time, patience, and confidence in me to get through a difficult time. She displayed trust in me and worked through a difficult issue. She is a huge asset to your caring firm.

    Consolidated Credit Counseling Services of Canada response

    Blair,

    We are happy to hear you received exceptional customer service from Muriel. Thank you for your 5 star review and I would like to wish you all the best

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    Verified Reviewer
    Original review: May 17, 2016

    I am really glad I discovered your company off the internet, like really glad. Getting peace of mind is a feeling like no other. So on top of getting my debts in order your staff is also very friendly. I have always found them to be courteous, patient, and most importantly, very helpful. I understand the good rating you have on the BBB. Your company is very organized.

    Consolidated Credit Counseling Services of Canada response

    Carissa,

    Thank you for your kind words and also for your 5 star review. We are happy you took the steps needed to manage your debt. We wish you all the best.

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    Verified Reviewer Verified Buyer
    Original review: May 12, 2016

    This is a good lesson and experience for me and my husband. We know how to manage our debt properly. And later on we can build our credit again and use it wisely especially our money. Thank you for helping us. We appreciate it so much.

    Consolidated Credit Counseling Services of Canada response

    Arden,

    Thank you for your positive review. We are happy to hear you are taking the steps needed to manage your debt. All the best to you!

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    Verified Reviewer Verified Buyer
    Original review: May 12, 2016

    Customer rep was friendly, knowledgeable and made my experience a lot less cumbersome than I was expecting. She got done what I needed with ease and was very confident in what she was doing which put me at ease.

    Consolidated Credit Counseling Services of Canada response

    Timothy,

    Thank you for your positive review of our services Timothy. We are happy we were able to help you with your debt management. All the best.

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    Consolidated Credit Counseling Services of Canada expert review by Barbara Friedberg

    Consolidated Credit Counseling Services of Canada, Inc. is a nonprofit credit counseling organization that helps Canadians eliminate their debt responsibly. Their educational resources guide consumers to handle their current debt and learn money management skills that can prevent debt in the future.

    • Low-cost: Because they are a nonprofit organization, consumers can seek counseling and education without paying exorbitant fees. You never pay a fee for counseling or expert advice. If your counselor advises you to enroll in a Debt Management Program, you will pay a start-up fee and a nominal monthly fee to cover the costs of servicing your account.

    • Resources: Consolidated Credit has a library of online resources available free for anyone. Topics include decoding your credit report, cutting home energy costs, smart spending tips and more.

    • Compare yourself to the rest of Canada: Find out how Canadians spend their money on Consolidated Credit’s website. You can use this chart as a starting point to determine where you might be overspending.

    • Debt-to-income ratio calculator: Calculate your debt-to-income ratio using Consolidated Credit’s online calculator. Input your monthly income and your monthly debt payments for an accurate number.

    • Customized corporate programs: Consolidated Credit can customize a seminar for your employees that will educate them on money management tools, tips and resources.

    • Best for: for Canadian individuals, families and businesses.

    Profile picture of Barbara Friedberg
    Barbara Friedberg

    Personal Finance Contributing Editor

    View Profile

    Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

    Consolidated Credit Counseling Services of Canada Company Information

    Company Name:
    Consolidated Credit Counseling Services of Canada
    Phone:
    888-287-8506
    Website:
    www.consolidatedcredit.ca

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