Cambridge Credit Counseling Corp.

Cambridge Credit Counseling Corp. Reviews

67 Hunt Street Agawam, MA

Cambridge Credit Counseling Corp. Reviews
4.9(2,660)
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Overall Rating4.9 out of 5
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About Cambridge Credit Counseling Corp. Reviews

Based in Massachusetts, Cambridge Credit Counseling Corp. is a nonprofit credit counseling agency that provides financial education and debt management services to consumers. It offers credit counseling, debt management plans, and budgeting and financial education to individuals and families to help them reduce their debts. All counselors must achieve and maintain accreditation through the National Foundation for Credit Counseling.

Pros & Cons

Pros

  • Free credit counseling
  • Extensive educational resources
  • Member of NFCC and FCAA

Cons

  • Fees vary by state
  • Can take up to 50 months to get debt-free

Bottom Line

Cambridge offers a free budget and debt analysis, making it a good choice for those overwhelmed with debt and not knowing where to start. Monthly fees for the debt management plan are $50 or less, depending on where you live. It can take up to 50 months to become debt-free.

Cambridge Credit Counseling Corp. Reviews

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Page 3 Reviews 35 - 235
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Customer ServicePunctuality & SpeedStaff

Reviewed June 3, 2022

I was very badly in debt so Cambridge put me on a plan for three years. They took 200 out of my account every month on the 6th and last month was the last. I only had a $35 payment. They helped me a lot. There were times I had to scramble 200 into my account every month, but they were very good about it. If I needed them, I’d probably use them again.

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Response from Cambridge Credit Counseling Corp.

Thank you for sharing your story with us and everyone Linda! Congratulations and we are always here if you have any questions or need anything!

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Punctuality & SpeedStaff

Reviewed June 2, 2022

Cambridge was awesome. It gave me a great opportunity in having a direction when it came to handling some of the debt that I was dealing with at the time. About halfway through, I had hit another financial hardship, so we had to manage payments down a little bit. Once you pay an account off, that money that you're paying then goes towards the next set. They took that off altogether so I was still paying the same amount to the companies I still owe. But they said could reduce it and it helped a lot. It went down $4,200 a month. I would still be paying but we came into some money so I went ahead and paid off the money I had in collections. We had done that for one other debt that I'd had a year ago so that helped a lot cut the time down.

Every time I'm on Facebook and someone says, “I'm dealing with a lot of debt, and I'm not sure what to do,” I always mention Cambridge. It's worth it. The only downside was that the accounts had to be closed ‘cause I was so delinquent on them. But that was something I was willing to do, ‘cause at the time I was having a hard time keeping them. It hit my credit at first, but watching my credit build over time has been great. Knowing that that debt is paid off and I don't have to worry about it anymore is a great relief.

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Response from Cambridge Credit Counseling Corp.

Hi Courtney! I am so pleased that we were able to help you. We wish you much continued success in your financial future!

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Customer ServicePricePunctuality & SpeedStaff

Reviewed June 1, 2022

It was a good service. The reps were very friendly and right on top of everything. I told them everything I had and they took it from there. They got my interest rate down. I stuck right to the program every time and it worked very well for me.

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Response from Cambridge Credit Counseling Corp.

So glad to hear we were able to help you David. We are always here and we wish you much success for your future!

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Customer ServiceStaff

Reviewed May 31, 2022

Cambridge worked within my budget. It got a little more hectic during COVID, but if I needed any questions answered, I could always call. I'm finished with them now and my credit score has gone up over 80 points since I've been working with them. If I need them again, I know they are there, and they are very helpful.

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Response from Cambridge Credit Counseling Corp.

Hello Blondell. So glad we were able to help you especially during Covid. It was/is so hard for all of us. Congratulations! We will be here if you need us.

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Customer ServiceStaff

Reviewed May 24, 2022

Before I went with Cambridge, I had called other firms in other places to try and get help getting control of all of the debt I had and I wasn't always very inclined to do it because it didn't necessarily feel like it was the best option for me. But when I did the enrollment with Cambridge, it was easy. I felt very certain of my decision and it changed my life for the better. The gentleman who enrolled me was amazing. I didn't feel like it was anything that I couldn't do. Everything was very clear and he helped me every step of the way. He did the evaluation and I felt like we were just having a normal conversation. We came up with a payment plan and I don't recall ever having to move the date because it always worked for me. The amount that I paid was something that I was able to do. I am thankful that I was able to come across Cambridge and it's been great.

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Response from Cambridge Credit Counseling Corp.

Congratulations Sherry! We are so happy we were able to help you.

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Customer ServicePriceStaff

Reviewed May 19, 2022

Signing up with them was really easy. From when I signed up until I was done with my last payment, it was very simple. It was a good decision that I made. It took some relief off of me to know that while I was slowly paying those bills off that the interest wasn't mounting anymore. I tell people about using Cambridge and that it was really helpful for me. I recommend them.

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Response from Cambridge Credit Counseling Corp.

Thank you Jill! This is exactly what we are here for and what we love to hear. Congratulations on paying off your bills!

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Punctuality & SpeedStaff

Reviewed May 13, 2022

The overall process was really easy and it was quick. Also, the reps were good. They were always easy to get ahold of.

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Response from Cambridge Credit Counseling Corp.

Thank you Kristena! We are happy to help.

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PriceStaff

Reviewed May 12, 2022

The reps from Cambridge took care of everything. They contacted my creditors and they each said how much they would take. Then, we set up an amount that I could afford every month and Cambridge paid it all off. It came directly out of my checkbook. It was two years ago that I started the program and it's all paid off. The fee was a little high but it was worth it. And Cambridge is accredited so, everything got paid. I'm out of debt, so I'm happy.

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Response from Cambridge Credit Counseling Corp.

We are so glad you found success Dawn. Best wishes for your future!

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Customer ServicePricePunctuality & SpeedStaff

Reviewed May 11, 2022

The guy from Cambridge was wonderful and they set everything up for me. It was over $20,000 worth of stuff and I paid a little over $500 a month or however many years it took. It seemed like it was taking forever but all of a sudden, it was great. The customer service was amazing. When all that happened, there were a lot of health problems going on, I was having to charge stuff from my mother, I had gone through a divorce, and it's only when I can pay for things. And it helped me get out of that and taught me to not do that again. If I had to charge something, I would, but I would definitely pay it off the next month. If I had to go get a part time job, I wouldn't get back in that shape.

The experience was great. It was superior assistance and the people were nonjudgmental. It was almost like you were talking to your friend when you would talk to them and the guy that set me up on it down to the very last guy that I talked to were precious, sweet and never made you feel like you were a bad person, which some people would like to do.

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Response from Cambridge Credit Counseling Corp.

I am so happy you found success with our program Lesia. Best wishes for your future!

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Staff

Reviewed May 10, 2022

The person I dealt with was very nice and informative in the beginning process of getting everything set up. We decided on the payment plan and that was the way it was and it remained that way throughout the whole thing. So, it was easy. By working with Cambridge, I have peace of mind. The portal that they provided was convenient and straightforward. It let you know where you were in the program, how much time you had left for your payments and how many payments you paid. It was a nice little portal.

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Response from Cambridge Credit Counseling Corp.

Thank you Karan! We are happy to help and so happy you found our client portal helpful.

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Customer ServiceStaff

Reviewed May 9, 2022

I had a good experience with Cambridge. It was easy and manageable. They treated me well and at the end of it, they sent me a certificate saying I graduated. It was less stressful that having to worry about paying them all at the max that I had to pay. The customer service reps were polite and helpful, and answered my questions when I had them. They always sent me an email showing my payments each month, and a text too. So, it showed me how much it has gone down.

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Response from Cambridge Credit Counseling Corp.

Congratulations Keith! We are so happy for you.

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Customer ServicePunctuality & SpeedStaff

Reviewed May 8, 2022

I liked the way Cambridge did things the last time and everything was good. This is my second time using them and it’s great working with them. Anytime I need something, I can call and they answer my question. I got caught up last time because I was out on medical leave and I had to use some credit cards to pay bills and stuff, which is why I'm doing it again this time. They helped with the credit cards.

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Response from Cambridge Credit Counseling Corp.

Welcome back Paulette, so glad we can be here for you when you need us.

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Customer ServicePriceStaff

Reviewed May 7, 2022

The customer service reps were friendly, polite, professional and able to answer my questions. It took me from a place where I got in over my head with the fact that I had two small children, who I needed to provide daycare before and after school. And I was okay, until the person who was doing my home daycare could no longer do it. So I had to move to a center, which was much more expensive. Then I had a series of things with my car breaking down, and it was the case where things got maxed out. I was managing to stay ahead, but barely. I was one tragedy away from something putting me over the edge. So, I called Cambridge and they were able to lower interest rates and payments. It was nice to have just one payment a month to them.

The reps were very helpful and responsive. I had a set date for the 19th of the month for a payment and sometimes, the 19th was the day before payday. If I call them and ask if I could change the date to the 20th, they would say there’s no problem. When I called, someone always answered the phone, which was a miracle because now, you can't get anyone to answer the phone. Periodically, a couple times a year, Cambridge would check in with you and see how it was going, if anything needed to change, if there were any accounts that needed to be added and if I felt this was working. So, they were proactive.

Immediately, creditors stopped calling and payments dropped. You still get a monthly statement and I wasn’t opening a bill and seeing it would be paid off in 27 years. I saw that it would be paid off within a four-year period. I could anticipate being debt-free. I've finished my program with Cambridge and I would highly recommend them.

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Response from Cambridge Credit Counseling Corp.

What a great story and and great personal triumph for you! We are so happy for you and wish you continued success in your future!

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Staff

Reviewed May 6, 2022

Enrolling with them was super simple. They were not overbearing and they were really helpful and communicative. They really worked with my financial situation. So I was able to make payments that I could actually afford. It took me longer but I'm now debt-free because of them. The person whom I worked with, Andrew, was amazing. Cambridge is a really well-run business. They helped me get back on my feet and I appreciate it.

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Response from Cambridge Credit Counseling Corp.

Congratulations Amanda! We wish you continued success in your financial freedom!

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Customer ServicePriceStaff

Reviewed May 5, 2022

Cambridge saved my **. I would never have gotten out of that mess by myself. The guy who set me up stayed on the phone. He said, “Okay, tell me how much you pay for this. Do you get your nails done? How often do you get your haircut?” Every little thing, and I told him. It was a large amount that I pay every month in comparison to what money I took home. Working with them made my life 100% better. I don't have the debt hanging over me now. It's a lesson learned that I will never do that again.

Some people don't have the willpower to put money where they need to put it. And if you're getting a bill, and it says you owe this much, then you're more apt to pay it. The payment was steep but I could make it most of the time. Even when I couldn't pay the bill, they were very good to move my withdrawal date. But they also made me aware that if I change things, I'm going to be paying longer. Granted they take $50 of the money I pay but they saved me more than $50 a month in interest just by negotiating my debt.

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Response from Cambridge Credit Counseling Corp.

We are so glad you found success Wendy. Best wishes for your future!

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Staff

Reviewed May 4, 2022

They helped me with consolidating all my cards into one payment. The experience was great. They were always there when I had questions. My debt is now completely paid off. For anything that they offer, I would definitely go back to them.

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Response from Cambridge Credit Counseling Corp.

Congratulations Hugo! We will be here if you need us.

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Staff

Reviewed April 29, 2022

Cambridge is perfect. They took a lot of pressure off. They took care of all my bills, put it all together and made me one payment, which made me happy. The reps are very helpful and easy to get ahold of. I would recommend them and I already have a friend that's going through them.

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Response from Cambridge Credit Counseling Corp.

Thank you Evelyn! We are happy to help.

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PriceStaff

Reviewed April 21, 2022

Three years ago, I fell into a lot of debt and I needed my credit to be fixed. They taught me through the process and gave me a lot of financial advice. I took on their venture and paid off at least 100% of my credit card debt. The reps were educated on what they were doing. They were accurate and concise talking me through the process. They gave a monthly update and I was always being notified on what was going on. Also, they worked with me on a payment plan. They averaged my income and quoted me what was necessary. They told me once a month what I could tick off and give up just to fit my budget. I definitely recommend Cambridge. It's a reputable service.

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Customer ServiceStaff

Reviewed April 13, 2022

It takes too long to get ahold of people over the phone. They could make it a lot quicker for the customer. But other than that, everything was good and it's a good program.

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Response from Cambridge Credit Counseling Corp.

Apologies for any delay you may have had when trying to reach us. We are always trying to improve our systems and recently created a new client portal on our website. Hope that helps!

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Punctuality & SpeedStaff

Reviewed April 9, 2022

Everything about Cambridge was good. I'm finished with the program, and it worked wonderfully. It impacted my life real well. I would never have gotten my bills paid off.

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Customer ServicePunctuality & SpeedStaff

Reviewed April 8, 2022

Cambridge seemed to offer the most amount of help and they were very clear-cut. The guy that I dealt with, Justin, was super helpful. Laid all the plans out with me, what I needed to do to pay everything back. They were super easy to reach. If I ever had a problem, I could just shoot them an email or a call, and I would have a response within 24 hours. Most of the time, it was less than 24 hours. They were quick to get back to me if I had any questions on a payment that went out. They were super on it. Every time I would call them up, it was as if we had just been on the phone a couple of days ago. It was like we always knew what was going on with each other. They would check in with me every now and then. They would also send out emails every couple of months with a survey asking how I'm doing and my financial situation.

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Customer ServicePunctuality & SpeedStaff

Reviewed April 7, 2022

The communication with Cambridge is awesome. They're very friendly when I had to call them. When I asked for something, they got it right then and there by email, which was very good. I'm done now and that was a big payment. But I made it every time, so it's worked out good.

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Staff

Reviewed April 6, 2022

I liked Cambridge's system and it worked fine for me several years ago as well as the one I just finished up this last month. Their reps are great. I would recommend others to use them.

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Customer ServiceStaff

Reviewed April 5, 2022

Cambridge helped me finish off some bills. They went through to see what my problem was and they took my credit cards, my Walmart bill and another bill. There were four bills they took, combined them together and made it a monthly payment. They explained to me what we would do and how much it would be for me one payment a month, and how much they would charge me, which was low. And if I had any questions or anything, they gave me a customer service number, which I could get in touch with them. And they put the payment after my check came in. The program worked well. They said it would be three years before it would end. They gave me the month it would, which it did end in that month, and I'm finished with it.

We started with three items to put in the program. The rep was very nice and wasn't fast-talking. She made sure that I understood what we were talking about. Two months later, she called me back and said that she came up with another one to put in and they adjusted where we put a fourth one in. So, I didn't even realize it was the fourth one that needs to go in. So, they put the fourth one in, which didn't take my bill up. Six months later, she called me back and asked me if I felt it took me over my limit, was my payment coming out on time, or if I had any problems with it.

She was constantly in touch for the first year. And she told me it would be like that. After that, I was mainly in touch with customer service. My payments came out early. So, I would just call and do the payment automatically for them and let them know I had already paid it so it wouldn’t come out again, and talked to customer service. And their customer service people were good. If I changed my phone number, I would call and give them that, and they were polite. When I got one of them paid off, I called to see if I could get another card on there and they explained it was best that I didn't put the card on there because of the type of card it was. But they were patient and nice about everything.

Someone went into my account and put some money out of my banking account, which messed their payment up. I called and told them that they may miss a payment and why, and they said okay. They waited until the money was back into the account so my it wouldn't be charged. And when I called and told them the money was in there, they went in and took their money then. So, they worked with me. It was a good company to work with.

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PriceStaff

Reviewed April 4, 2022

I would recommend Cambridge to anybody. Everything is plain and direct. I completed the process. They always checked in on me to make sure that everything was going fine with me. So, I was impressed with their professionalism. They're a great company. The representatives were right on top of it. It was a great experience for me.

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Staff

Reviewed April 3, 2022

When I talked to Cambridge, it seemed like they were willing to work with my situation. The reps were very honest. They said, "You stay the course. This is what happens. You're gonna pay everything off." I stayed the course, and I am done. I'm in a much better place financially. The experience was life-changing, and I am so appreciative of Cambridge.

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Customer ServiceStaff

Reviewed April 2, 2022

Everything was super easy with Cambridge's enrollment process. They just asked for basic documents. The representatives were very communicative about the process. Any time I needed any help, they were very good about that. As far as the payment plan, they were very lenient if we needed to change the amount. Everything was great. I love how everybody's been reaching out now that we finished to make sure if they can provide any other services, and all the feedbacks were great.

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Customer ServiceStaff

Reviewed April 1, 2022

I used Cambridge for consolidation, and it was great. They did what they had to do. A month ago, they wrote me a letter, letting me know I was finished. My rep was awesome and I felt very comfortable working with him. If I know anybody that needs help, I will recommend Cambridge. They helped me out. I'm happy.

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Customer ServiceStaff

Reviewed March 31, 2022

I consolidated a bunch of debt with Cambridge and the enrolment process was very easy. They did all the legwork and I just had to authorize it. Also, the reps were very helpful.

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Customer ServicePriceStaff

Reviewed March 30, 2022

The reps at Cambridge were professional, courteous, understanding, helpful, and responsive. The program worked amazing for me and it's now less stressful because of paying back high-interest rates. Cambridge was well worth every moment of every time and they showed flexibility and compassion. I had a couple of life events and I was able to work with them and we were able to accommodate those life-changing events that needed to have some adjustments.

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PricePunctuality & SpeedStaff

Reviewed March 29, 2022

I had a good experience with Cambridge. My enrollment process wasn’t bad but it was a little much when trying to figure out exactly how many cards it was that I would need to put on it. Other than that, they were understanding and they helped me to understand everything completely. Setting up the payment plan, they asked me all these questions about where I was getting my income and how often I was getting it so they can better help me to make sure these payments were made on time. The price was a little bit much but it was affordable enough for me to make sure everything was taken care of.

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Customer ServiceStaff

Reviewed March 22, 2022

Cambridge is a great company. We used them, and I can't believe anybody would have a complaint about them, because they were really wonderful with us. They had very helpful people and reports. They have programs available to help the client do certain things, but unfortunately, we didn't do some of those. We were supposed to, but we didn't. We just kept making our payments, and we got through with the debt a lot quicker than if we tried to handle it ourselves.

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Customer ServicePunctuality & SpeedStaff

Reviewed March 19, 2022

I was with Cambridge for five years and it'd been a really long trip. But it was a good experience with them. They helped me through everything, every step of the way, so it was really helpful having them. I also used them in the past and they were the only ones that received a really good debt consolidation rating, so I decided to go with them. They were very hands on in the beginning and they laid everything out for you in a plan. A counselor is assigned to you so you have someone one-on-one explaining everything to you about monthly payments, about what's going to happen to your credit score, and about what's going to happen to your credit cards because they all closed, which most people don't realize. They also tell you how long the process is going to take. From the beginning to the end, they were really in contact with me to let me know what was going on and it was a really good program.

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Customer ServicePriceStaff

Reviewed March 18, 2022

Everything was straightforward and simple. They didn't have many fees and I liked that. They used to call every once in a while and would send me the form every two months to see where we were at. I'm completely done and working with them was very helpful. They got all of my creditors to work with them, except for one that didn't stop charging interest. All the rest of them stopped the interest. It was zero from the time they started working with them. So that was good. They were easy to work with. I don't feel like they were just out to make money. They cared.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed March 11, 2022

Cambridge combined my debts, took over certain accounts and had the accounts closed. In that way, it lowered the interest rate, and I got it paid off fairly quickly. My experience with the reps was very nice. Now, I’m finished with the program and it helped take a big debt off my shoulders.

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Customer ServiceStaff

Reviewed March 10, 2022

Cambridge was very helpful. I was doing the call for my daughter. When I called them, they were nice, kind and very helpful. It was a very good experience for my daughter. It was a very good, helpful thing for her. I really appreciate it. We would get text messages and emails. This was all very simple and easy. Also, they let my daughter pick the day that she needed to do the payment in the month because of the way that she got paid. So that was not a problem from the very beginning and they never took out extra.

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Customer ServicePunctuality & SpeedStaff

Reviewed March 9, 2022

It was a wonderful experience with Cambridge. They were really patient and very professional. Anytime I needed a question answered, I would call them and they would answer my question. The process of me getting out of debt was so easy through them. My goal was to rebuild my credit. I did a pretty good job of that by working with them. They really helped me out with that. The people there that work with you were really nice and friendly. They take care of you. They'll try to get your credit back and get you out of debt.

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Customer Service

Reviewed March 8, 2022

Whenever I had a question and made a phone call, I always got answers that I understood. I was never disrespected in any way. I had the lowest credit score you can get and through working with them, I'm up to 608.

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Customer ServicePriceStaff

Reviewed March 7, 2022

I had a good representative. I was really pleased with the entire program. It's well worth it. I'd recommend it to anybody.

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Customer ServicePunctuality & Speed

Reviewed March 6, 2022

Everything went okay with Cambridge. Communication was okay. But I wish that it was a little bit easier to pay off. When we tried to pay off everything at one time, we were being told that we couldn't, even though when I originally signed up through the program, I was told we could. So, that’s really frustrating. We also have a dashboard where you could log in and see that you made your payment. But we couldn’t see the account balances as they were being paid. But both of our credit went up pretty quickly with it.

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Reviewed March 5, 2022

We're all done with the program at Cambridge. It was a very proud moment when we paid everything off. It made us feel good about our finances and took the headache out of trying to manage all of these different bills that we had. We've come away feeling accomplished and empowered by the process.

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Staff

Reviewed March 4, 2022

They had done their job. They got me paid off and not a debt when they said they would. The cost was a little high. But if people do the job they say they're gonna do, that's worth it.

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Customer Service

Reviewed March 3, 2022

Cambridge took the time to explain. Didn't get upset if we were asking questions. They made it very easy. If we had a question about what they were going to say, what deals they were going to come up with with this particular company, they will focus on that and answer our questions.

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Customer ServicePriceStaff

Reviewed Feb. 23, 2022

This is the second time I've used them and everything was very good. From the beginning, they were good at negotiating the interest rates to a lower rate and getting everything organized into one payment. Then from there, it was pretty basic because it was just making monthly payments. But they did stay in touch with me. Toward the end, when we were refinancing our house, we were able to put a lump sum together to close out the program. They were really helpful with that in terms of getting the payoff amounts and issuing credits.

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Reviewed Feb. 19, 2022

There was some kind of event held at one of the local schools in Baltimore City. I saw Cambridge there, got their literature, and read it. I decided to get my debts down because I was unsatisfied with what creditors were doing. If my balance was $500 and the minimum payment was $25, I would pay a separate additional $50. But that’s towards principal only. Instead of it going to the principal, they added service and finance charges. It seemed like I would never finish paying off people. So I said, “Let me get it into the hands of somebody and get this taken care of, and just be done with any kind of credit card.”

I met with people from Cambridge and discussed what the plan would be. They gave me a list of all the payments that would be made and the estimated time to end it. After that, I didn’t really have much contact with them because the money was coming out and I would get my statement. To keep track of my progress, I went online and checked. I opened an account so that I can see what was going on.

Being in the program, I didn't have to worry about getting the money to the creditors because Cambridge would deduct money from my account and pay my creditors. It was one smooth process. I knew when the money came out, this is what it would go to, and they would pay everybody off. I was able to get everything done in less than the time that we had anticipated because toward the end, I paid a lump sum of what was owed. Now the creditors owe me.

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Reviewed Feb. 15, 2022

The enrollment process with Cambridge was good. The program worked out great. I like the part that they didn't allow my account to go negative before they started doing anything. They started doing stuff right away. Nothing ever went in a negative. The reps were pleasant, easy to talk to and gave me the information I asked for. Their program did me well. Both accounts were paid off.

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Customer ServiceStaff

Reviewed Feb. 12, 2022

The program was great. I didn't have to worry about everything. My credit counselor was so nice. He let me know everything that was going on. He made sure that I could still have money in my pocket, but at the same time, paying off my credit. I noticed that my credit and my pay history were getting a little better. Things were getting brighter for me. I completed the program and with all the debt that I had, I didn't have to pay a lot at all. I was shocked. It was great. Now I'm getting letters in the mail to get credit cards. I'm loving it. I feel like 100 pounds have been lifted off my shoulder. Cambridge is the best. If you want to get your life back on track, you better give them a call.

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Customer Service

Reviewed Feb. 11, 2022

Cambridge was so quick to get back to me. Their customer service has been good. My payment plan has been completed and I don't have to worry about bills since then.

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Customer ServicePunctuality & SpeedStaff

Reviewed Feb. 10, 2022

The program worked great. We paid it off about six months sooner than we were originally anticipating. The reps were all so helpful and answered every question I had. Every time I called, it was answered right away and if I needed paperwork, they emailed to me within five minutes. It was a quick and easy process. Working with Cambridge helped our credit tremendously. We were able to purchase our house in July and we also purchased cars.

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Customer Service

Reviewed Feb. 9, 2022

Their service was good and I just got my bill paid off.

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Customer ServicePunctuality & Speed

Reviewed Feb. 8, 2022

Cambridge is a good company. I would refer them. I didn't have to file for bankruptcy.

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Customer Service

Reviewed Feb. 3, 2022

Working with Cambridge was an easy process. I loved it and I'm glad I did it. It helped me a lot. Customer service sent me my statement every month through email. If I had any questions, I would call them with regards to payments that they made or did not make. But I was a little confused as to why they were still collecting the same amount once an account got paid off. I wasn't sure if they were putting more towards another account. I would call and they would say, "Yes, we add that payment to something else so we could bring it down sooner." It took me a while to understand that because I just thought once an account was paid off, then the money will be less because the money that was already separated for that particular account was already used.

Also, there are two credit cards on my thing that had very small balances. Cambridge would alert me, "This account is paid off. Call the creditor to send you the refund." I thought that once the balance was paid off, the creditor would automatically send it to me. I didn't think I would have to call them to say, "Okay, so I have a little leftover. Are you sending it to me?" I just left it because there was so little that was owed to me.

If Credit Counselling is handling the account, they should let the creditor know, "Okay, there's a refund, so send it to the client" or collect whatever was left over at their end and send me one check for everything. That would be easier than us having to go through all that. Other than that, everything was great overall. The one thing I liked is that because the refunds weren't so much and they were only $1 or $2 meant that they went to the extreme of calculating what was going to be due and not have so many over. That's fantastic in itself.

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Customer ServiceStaff

Reviewed Feb. 2, 2022

I received a phone call from a gentleman from Cambridge Credit and he enrolled me in the program. It started with the monthly deduction and that would continue for several years. Gradually, the accounts became reduced. Eventually, the funds became less and less that were drawn out of my bank account. Sometimes I would try to hasten it up by making payments on my own to get rid of the debt quicker, which helped a little. There was always someone I could contact. Several people would contact me by phone or on email to find out if I had any questions and my progress. The reps have always been very friendly, forthcoming and personable.

Their program was excellent. Everything was perfect. I'm sure I wouldn't be out of debt if I hadn’t decided and enrolled in the Cambridge program. I felt like the payments, originally, were very high based on my income at that time, but I managed to get through it. They made the deductions every month, usually. Sometimes I had to make the payments withdrawn at a later date so I’d have the funds available, which they had no problems with. I was very satisfied. It was positive working with them. They were very helpful in their recommendations.

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Customer ServicePriceStaff

Reviewed Feb. 1, 2022

They're great. They communicate everything that they ever did. Especially when the COVID hit, they were flexible. Their service was outstanding. It was worth it. I got everything paid off that I need to get paid off that they were paying on. It was a done deal and I'm happy.

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PriceStaff

Reviewed Jan. 31, 2022

I was very satisfied with Cambridge Credit. I'm done with my card now. They really helped me out enough. When they charge you the finance charge and some were deleted, some were lower rated. So, I appreciated that, and that helped me out a lot as well. It gave me some relief and I was excited when I paid off one, and then just started just going on down. I'm glad they worked with me and they worked with the companies on my behalf. I really was pleased with their service.

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Price

Reviewed Jan. 25, 2022

Cambridge served their purpose for the time that they were needed. Their program was okay, initially. They assisted with getting the interest rate down. But it was still a fee attached monthly. So, I just paid the card off to avoid all fees. But if you don't have any other choice, it's a good program.

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Customer ServiceStaff

Reviewed Jan. 24, 2022

Cambridge just pays your credit card and that's it. They did exactly what I wanted. The rep was very nice and helpful. If you want to get your credit cards paid off and get out of debt, I'd recommend Cambridge.

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Customer ServiceStaff

Reviewed Jan. 22, 2022

Enrolling was easy. I told them how much I owed and a gentleman helped me out with that. He got me started. The program has helped me with all my debt and cleared it up. They made it into one payment which was easier for me rather than paying multiple cards. That's one thing I really liked about it. All the representatives were very nice. They always made sure that everything was good with my account. I got monthly statements of where the money was sent to and how much. Cambridge was really professional. They always answered the phone.

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PriceStaff

Reviewed Jan. 13, 2022

One of the things that Cambridge recommended in the very beginning was a budget and I did a budget for two years. Financially, it made me straighten out some of the things I was doing. The beginning counselor was very, very helpful because they made me look at a budget and decide how I was going to pay and they told me what I could expect. Cambridge was able to get a reduction in the interest charged on my credit cards. I needed that to be able to make the monthly payments. So, my monthly payments before were higher than what I ended up paying Cambridge. One of the things that Cambridge tells you is your FICO score will go up after you've been in the program but that's not true. That doesn't have anything to do with Cambridge. It has to do with credit reporting. But it would be nicer if Cambridge didn't say that.

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PriceStaff

Reviewed Jan. 12, 2022

Cambridge helped me out with one of my credit cards that was getting out of control. I was able to get ahead on it and restructured it. I got the 0% interest loan on it and was able to pay it off. It took four years and went faster than I expected. Cambridge helped get the budgeting part of my life straightened. They have a lot of good tools and a lot of good people work for them.

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Reviewed Jan. 11, 2022

Cambridge is credible, reliable and they deliver. The enrollment process was easy. I just signed two documents and that was it. Services were outstanding. They reached out to me, not just left me in limbo after I signed up with them. They reached out from time to time to check up and give me an update. They also sent me emails to let me know my balance and the amount that had been paid. The program worked fine. I'm done with them. I thought it was gonna take me forever to pay my debt. I even thought that's gonna mess up my credit. But they helped me to manage it and I got it out of the way.

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Customer Service

Reviewed Jan. 10, 2022

Working with Cambridge was easy. They have great customer service.

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Customer ServiceStaff

Reviewed Jan. 9, 2022

Their customer service was very good. It was easy to get set up with them. Very informative when I first started. Any assistance that I needed throughout the whole process was met and handled with care. If I got in that situation again, I'd definitely go with Cambridge again to get out of it. But, hopefully, I won't do that.

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Staff

Reviewed Jan. 8, 2022

The payment plan was really flexible and the people I talked to were nice. I was always notified of any changes that were being made. Everything was professional and understanding. The only thing I didn't like was like, "Hey, how much more do I owe?" kind of thing. Give me like, "Oh, hey, you have at least five more payments to go." If they only had that on all the documents that were being sent to my house.

The program has helped me save 'cause with all the bills I was having, I was making $600 in different locations. They kind of consolidated where my payments were $151 a month. Every single time I made payments, they show the amount of how many payments I made to that account.

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Customer ServiceStaff

Reviewed Jan. 7, 2022

They said my consolidation would be 'til '21 and that's how it turned out to be. It was about three years. They were very nice. One time, I couldn't make my payment and they let me go for the one month.

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Customer ServicePriceStaff

Reviewed Dec. 30, 2021

They sent me brochures, paperwork, and things that could help me better balance my schedule and my money. They reached out to me with help and they were very good. Anytime I call them about a concern about a bill or a payment, they're very helpful. Also, it's helpful to know that I can receive my monthly statements. I can keep track of what's been paid and how much my balance is. Cambridge sends out a monthly statement every month of how much they have paid out and my balance on what I owe from the beginning. Anyone who really wants to get out of debt needs to try Cambridge.

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Customer ServiceStaff

Reviewed Dec. 29, 2021

I was recommended to Cambridge by my son-in-law and I will also refer them to other clients. He had gone through the program and said that Cambridge saved his credit. I enjoyed working with Cambridge. If I had any situations, they were ready, willing and able to help me. I was informed about everything. I got a monthly statement and if there was anything else once it was paid out, they sent me a notice telling me to call the business because I might have a refund. Everything was documented throughout the whole process. When the bills came, I could see that the payments were being made so it worked well for me. I just wish other institutions were open to the programs. Credit card companies do, but banks wouldn't take part in it. All of my debts probably would have been paid off by now if they did.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Dec. 28, 2021

The reps at Cambridge were very helpful and explained everything very well. It sold me on the program and figured it was one way in order to get my credit back on track. Now, I know enough to pay my payments and don't let them be late.

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Reviewed Dec. 23, 2021

The program was very successful. I'm completely finished with it and my credit is definitely better. Anything you needed help with, Cambridge would really do what they could to help you.

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Customer ServicePriceStaff

Reviewed Dec. 9, 2021

I liked that I didn't have to do all of my credit cards. I also liked that they didn't make me sign up other financial institutions that make me close out everything. Everyone was very helpful and friendly. The cost was reasonable.

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Customer ServiceStaff

Reviewed Dec. 8, 2021

They were great. They helped me get rid of my debt, which is wonderful. The process was very simple. I gave them the information that I had and then I set up automatic payments with them so every month, they could take what they needed out of my account. It was very easy. A very nice person called me and let me know that October was my last payment. So everything's good.

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Customer ServiceStaff

Reviewed Dec. 1, 2021

The program was wonderful. It got me out of debt shortly. Once I started the program, I felt that I was gonna get it out of the way. Working with them stopped me in that I'm not gonna get in that shape again.

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Customer ServicePriceStaff

Reviewed Nov. 29, 2021

The guy with Cambridge seemed honest and straightforward. We talked a little bit about the process and I had a good feeling with him. Originally, it was the same guy that I was talking to. I call maybe once a year to ask them a couple questions and it was somebody different but I always felt I was in good hands. Sometimes you got to watch out for stuff like that but Cambridge did everything they said they were gonna do. I never saw anything shady and it worked out very well. The program took four years. I set a deal up where they took out X amount of money off each card each month. They made $50 a month off of it, which is understandable. We also got notifications when this or that had been paid off. Cambridge helped out a lot and I've recommended them to several people. The drawback is you can't use your card anymore but that's the whole goal. I was very pleased with the whole process. It took a few years but I saved on interest that we weren't gonna get anywhere.

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Customer Service

Reviewed Nov. 28, 2021

The process with Cambridge was not cumbersome. You call the 1-800 number and send in a form online. I did not necessarily pay attention to how long it took to get my debts settled but I completed the program.

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Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 27, 2021

Cambridge’s customer service was great. They sent updates and kept me aware of what was going on. They made sure I got my payment down on time. It was an excellent experience. They were accommodating with my schedule so that I wouldn't miss a payment. They told me what I was able to do to make sure that I gave them enough time and notice. I would recommend Cambridge to others. I was able to reach my credit score goal as well as making sure that all my debts have been taken care of.

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PricePunctuality & Speed

Reviewed Nov. 26, 2021

The reps explained everything well and easy so that I knew what I was getting into. Working with Cambridge helped me pay off everything quicker. They gave me a date and they expected the program to take longer but it wound up being faster so it worked out even better. The service was great.

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Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 25, 2021

Cambridge was very responsive. They worked quickly. They had excellent customer service.

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Customer ServicePrice

Reviewed Nov. 24, 2021

Going with Cambridge was painless and efficient. It was perfect. The program took a lot of pressure off me and I was appreciative of it. It allowed me to get out from under. It was straightforward and I was kept up to date every couple of weeks and every month. If they ever needed anything, they would send me an email or they would call me and they would ask me to call. They were pretty responsive and I never sat on hold very long. I never was unable to get someone to furnish an answer. It went great and the program did what it said it was going to do.

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Price

Reviewed Nov. 18, 2021

I like the way Cambridge works, how they help us to pay off our accounts as soon as possible. I had also worked with them when I was younger.

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Customer ServiceStaff

Reviewed Nov. 17, 2021

Enrolling with Cambridge was seamless. The reps were very professional. I'm very satisfied in how things were handled and how it went. I had peace of mind that things were being done for me in a positive way financially.

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Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 16, 2021

Cambridge was useful and organized. The rep was professional and helpful. Everything was scheduled for me and there was no change in the plan. Everything continued just as they described it. So, I knew the timeline of when the debt would be paid and didn't have to worry about anything. They sent us monthly updates. At one point, we were trying to figure out how much longer we have left in the program and we received a prompt response.

Cambridge reached out to the creditors and then got back and too often told us what the proposal look like, and it was better than what we thought. So, we were happy. The first try, we didn't have to negotiate anything because Cambridge did it for us.

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Staff

Reviewed Nov. 9, 2021

Things went really smoothly when I enrolled with Cambridge because I had the automatic deduction. Their reps were very professional and helpful.

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Customer ServiceStaff

Reviewed Nov. 6, 2021

Cambridge's customer service was great. They were very helpful. They made the process pretty seamless. When they took over my credit, I was just making one monthly payment, and it just made everything so much easier. I would recommend them. We were drowned in the debt. We saw them all paid off and it didn't take that long either. Cambridge is trustworthy.

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PriceStaff

Reviewed Nov. 5, 2021

Everybody at Cambridge was very helpful. The payments and how they broke it between the different credit cards to make the payments were good. Enrolling was super easy. I didn't have to do much. They made everything very easily explained. I felt like they were really there to help me and not just use me to make money. I got everything paid off. It relieved a lot of stress. I was really struggling with all the multiple payments because the interest is so hard when you have three different credit cards with a higher rate. So when it was lowered, it was so much easier to manage.

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Customer ServiceStaff

Reviewed Nov. 4, 2021

Working with Cambridge got me out of debt. I didn't work with anybody in person since they're in Massachusetts and I'm in Oklahoma. I did things over the phone, and the process was very good.

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Customer ServicePriceStaff

Reviewed Nov. 3, 2021

I loved working with Cambridge. They were friendly, caring and very helpful. They helped me take care of all the credit cards that my deceased wife accumulated. All my debts are paid and I have a certificate of completion.

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Customer ServiceContract & TermsPriceStaff

Reviewed Oct. 28, 2021

Cambridge was wonderful and well worth it. I called, got set up with someone and she asked me my monthly expenses and how much I made. We went over that, estimated how much I could afford then I was put on a monthly payment. With the extremely low interest rates, it was much easier than making the seven different payments. I was able to make one monthly payment then everything was taken care of for me. It simplified things and I was able to pay the debt off sooner than I thought. The program was supposed to be 48 months, but I wound up increasing the monthly payment due to saving quite a bit. It worked out very well.

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Staff

Reviewed Oct. 27, 2021

I liked the way Cambridge sounded and the way they're organized. I also felt comfortable with them, so I decided to use their service. They've helped me tremendously. They paid all my bills for me and I didn't need to do it myself. It's hard for me to sit down and get everything together on paper, because I'm already so overloaded. And I liked to have them back, because I'm going on 65 years of age. I'm not getting any younger and it's getting a little more harder for me. I love Cambridge so much. They provide superior service, and their reps are friendly and respectful. I miss each and everyone of them. They’re all the same when it comes to kindness and courteousness. That’s a nice thing because in most jobs you’ll find, maybe out of 100%, you might find 95% that’s good, but 5% is not. But in that company, it’s 100% good.

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Customer ServicePriceStaff

Reviewed Oct. 26, 2021

The credit counselors I worked with were very professional and very accurate. You could always get them by phone or email and when there were some times where we needed to move the date a few days, there was never an issue. Their service is well-worth it and if somebody was in that kind of situation that we were, I would tell them not hesitate going with Cambridge. They are very discreet and very non-judgmental. They knew what they were talking about and what they said would happen, happened.

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Customer ServiceStaff

Reviewed Oct. 25, 2021

It was nice talking to the counselor at Cambridge and everything went well with them. I like that they are willing to go along with you and try to make it easier for you and showing you how to save your money.

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Reviewed Oct. 21, 2021

I had to go with a company that was under 5,000 and I used Cambridge. They helped me take care of my bills. I had everything taken out of my account on a monthly basis until it was paid off. It took three years and I'm finished now.

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Customer ServicePriceStaff

Reviewed Oct. 9, 2021

I had a Wells Fargo credit card, which had a 25% interest, and I decided to put it with Cambridge so they would negotiate a lower rate. I should have taken advantage of more of the options. But they were very nice whenever I called. Working with them made my life easier because I wasn't being victimized by these ridiculous rates and it made my life happier. I'm glad I paid off the card. This was not a situation that existed when I was growing up. They did not have credit cards that did this to people. So, any help that people who are in the know could give would be great. I wish I hadn't had to pay somebody a percentage of my payments in order to negotiate my rate down. But I was very grateful that it didn't hurt my credit rating.

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Customer ServicePriceStaff

Reviewed Oct. 8, 2021

It was a simple process getting into Cambridge's program and that was one of the reasons that got me interested in it because it didn't take much for me. Also, the rep I worked with was very informative. I got an email or something every month checking up, seeing where I was in the program, how I was doing, and if I had any questions. Anytime I had a question, they were always available for me to get an answer and they did whatever I needed them to do to make it work. They didn't want to put me in a bigger bind and they worked with me as I was going through the program.

It was an easy program to be a part of. It wasn't high-risk to do it and it was organized well enough that I could keep up with what was going on. Especially at the end, I got an email about every week letting me know that I was about at the end of it and which accounts were done. It was pretty neat to have something like that. Whatever they told me the program is was exactly what it was and the cost was pretty reasonable.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Oct. 7, 2021

It was getting tough to pay the minimum balances and I didn't want to fall behind. There were a couple of my debts that I was a little bit late on. A lot of them were increasing the interest rates and the interest rates were absolutely ridiculous on some of them. Then, the late fees that they were charging were, to me, very unwilling to work with. Cambridge helped immensely with that. They eliminated the late fees and the interest rates. Some of them were over 30%. We are repeat customers and they had a system that worked for us. They were very professional and it was easy to get ahold of somebody if we had an issue. If you feel like you're in a tight spot and you're having a tough time managing your finances, give Cambridge a call and let them put a plan together for you and give it a shot because it works for me. Having that one payment every month, you know the dollar amount that you are paying, and it's very easy to manage.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Oct. 6, 2021

The representatives were prompt when I had questions and they sent me follow-up emails about budgeting with Cambridge. The cost is about right because I had about 13 cards and I'm paying 357 a month, which was less than I would have been paying on all 13 of those cards separately. There was only one incident that I needed to change the payment plan and that was on my own. I was a victim of identity theft and I had to close my checking account completely and I had to get another one, and they worked with me with that.

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Customer ServiceStaff

Reviewed Oct. 1, 2021

I love Cambridge. They were on point with everything. They kept me updated and they made me feel very comfortable. I would refer them to everybody in the world. I just finished my consolidation and I got my certificate the other day. Cambridge took my APR's down from what they were. I appreciated that too. They really worked with me.

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Customer ServiceStaff

Reviewed Sept. 30, 2021

I've finished the program with Cambridge. It was short and sweet, and they gave me all the resources I needed. They were super easy to work with and always able to answer any questions that I had. They relieved so much stress from my life. Three years ago, I was hopeless and drowning. I was able to consolidate everything into one easy payment and now, I don’t have credit cards anymore.

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Customer ServicePriceStaff

Reviewed Sept. 29, 2021

I lost my husband a few years before and I was nervous about doing the debt consolidation, but the reps were extremely patient. I tried to back out a couple times, and I'd wind up going back to them. They were very understanding, and I don't remember having a bad or not good enough response or time with them. They were outstanding. I might have been fortunate and just got the great ones, but everything I got from them was fabulous.

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Customer ServiceStaff

Reviewed Sept. 28, 2021

The guy I talked to at Cambridge explained everything to me very well and walked me through the process, which was helpful. He even went on to talk about some what-if scenarios after the fact or during the process such as its impact if we wanted to buy a house or a car. He was able to answer all of those questions well and got us comfortable with what the program was gonna entail. We felt good about the decision when we went with it at that time. It was a five-year plan and we just finished it. We had just over a little more over a year left on it when we were able to pay everything off a couple of months ago.

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Customer ServicePunctuality & Speed

Reviewed Sept. 27, 2021

Cambridge sends me a statement every month and does check-ups periodically on how I'm doing. They expect to pay a fee every month for dispersal of the funds, which is $60, and it isn't too bad. The process is easy and quick. They've been good.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Sept. 26, 2021

I called Cambridge and they had me fax over all my information. They helped me pay everything on time. It was great.

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Customer ServiceStaff

Reviewed Sept. 25, 2021

It was nice in the beginning that when I was super stressed out and unsure of how to take care of the debt issues, Cambridge was super supportive and made me feel like I wasn't failing. I was happy with their ability to get the credit card companies to agree to 0% interest in exchange for closing the account. It was pretty seamless. They did credit counseling where they provided me with some tools, like budgeting, and I'm better equipped to not get into the situation I was in before again.

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Customer ServicePriceStaff

Reviewed Sept. 24, 2021

The representatives were very professional. It was easy working with them. The price was fair and I completely paid it off as of last month. I would recommend my friends to do debt consolidation with Cambridge.

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 23, 2021

The Cambridge rep explained everything to me and how much I would pay out of pocket for the service. It was very simple and it worked out good. They provided great service and they did everything for me. As the amounts were going down, the money that was going in every month would go toward other bills so it went faster and faster. My family was really elated. Working with Cambridge saved my life. I'm self-supporting and I’m on a fixed income. I needed something that would work with me and wouldn't put a strain on my finances. The program was peace of mind and it was perfect for me. I paid off all the bills and everybody was happy with how things turned out.

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Customer ServicePriceStaff

Reviewed Sept. 17, 2021

I had good communication with the reps. They guided me step by step on how the process was gonna be. Each time I needed help or had a question, they answered or helped me with whatever I needed. They would always answer the phone and the communication was right away. I used to stress a lot about making multiple payments. I wouldn't sometimes remember making the payments and which one was next. Cambridge helped me to make one single payment instead of multiple ones. I was able to pay off debt that took me a while to pay off and it was stress-free and faster than I thought it was gonna be. Cambridge is a great service. For what they provide, it was worth whatever the fees I have to pay.

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Customer ServiceStaff

Reviewed Sept. 16, 2021

Working with Cambridge was easy and the rep was awesome. I didn't have to worry about things.

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Staff

Reviewed Sept. 15, 2021

I've talked to a few different people over the years now, and everyone's always been very helpful. Initially, they gave me a number for my payment then over time, as accounts got paid off, we were able to discuss options and negotiate it based on my needs. Working with them was simple enough for me that I could have the security of knowing that there were people who were looking out for my goals and providing the support I needed to reach those goals. I could fully trust them with my finances and getting to this goal that we were all working together towards.

I'm so happy that the program is done. Everybody that I dealt with over at Cambridge was always great. They were good about following up on and checking in about things, and when I ran into situations where I wasn't going to be able to pay or that there were gonna be delays or I was trying to figure out the best option if I didn't have enough money to make the full payment. I was always spoken with in a way that made me feel it was gonna be okay and I was given options that were always very clear. I always felt very reassured that we were still on the right track.

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Customer ServicePunctuality & Speed

Reviewed Sept. 14, 2021

Cambridge taught me how to budget, not overspend and let go of credit cards and it was a good experience. I paid off everything that was in the program early, and I was happy with them. They really helped and now I'm out of that debt, I'm not going to get back into it again.

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Customer ServiceStaff

Reviewed Sept. 5, 2021

Cambridge was absolutely fantastic. We gave them all our information. They reached out to the credit card company to try and get a lower APR with a promise that they'd make the payments from our bank account. Once they did that, and it was in writing, they sent the information back to me and my wife and we signed it. They came up with what all the companies would settle for. If some of the APRs were something ridiculous and we'd gotten behind on the 24%, a lot of that would get dropped down to 12% with a guarantee that that credit card company is going to get paid at the same time every month. They would withdraw it from our account, and then they disperse it to the companies.

If we have questions, we emailed or called, and we got a quick response within 20 minutes. They treated us really well and I was really appreciative of it. We got our debt paid off. Both vehicles now are paid off. It's made it so much less stressful than having to deal with a credit card company calling every day. If anybody is struggling in debt for poor choices they've made, I would 1,000,000% recommend Cambridge to get that stuff straightened out.

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Customer ServiceStaff

Reviewed Sept. 4, 2021

The person that I talked to during the enrollment was absolutely wonderful. The payment plan worked out. They took it right out of my bank account so I wouldn't stall on paying. Cambridge has let me accomplish what I needed to accomplish. I paid off five credit cards and two hospital bills. I feel much freer. The reps have all been really nice. I had no problem except when State Farm Bank went to UFB Bank and they had it down that I wasn't paying my bills. My credit score went way down because of that.

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Customer ServiceInstallation & SetupPunctuality & SpeedStaff

Reviewed Sept. 3, 2021

Cambridge took all my credit cards and they called them to see if they would join the program. Every company joined except for one, so I’m still paying it off. Signing up with the program was so easy. They just took money out of my account every month, and paid the credit card, so I didn’t have to and I wouldn’t miss a payment by accident. And I paid off in four years. I talked to a lady and she was really nice. She explained everything to me. It made me feel so much better because the payments were a lot lower than having to pay off credit cards. The program was also pretty lowkey and so low maintenance for me. I didn't ever have to call them and they never called me. It just got taken care of. I liked it.

Setting up the payment plan, I got to pick. They told me exactly how much and it was the same amount every month. Then for the last month, it was a tiny bit lower, which was nice. I saved a little bit of money. Everyone I talked to was really nice and got back to me in a timely manner. It was awesome. I'm done with program now. Working with Cambridge was such a relief. Not only did it take away all my credit card debt, it improved my credit score.

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Reviewed Sept. 2, 2021

I've spoken with quite a few representatives during the two and a half years that I was in the program and they were wonderful. They cleared off a bunch of unneeded store cards. The program was great until I got a letter yesterday saying that payments weren't received by one of the debt places that they had listed down. It could be a fluke and it's another thing I got to follow up with.

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Staff

Reviewed Sept. 1, 2021

We had a good relationship with Cambridge. They were good people. They were very understanding, and everything went fine. The credit cards are all paid off now. It was wonderful because I had cancer and was sick.

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Customer ServicePunctuality & SpeedStaff

Reviewed July 28, 2021

I had a few different surgeries and I was getting behind on all of our bills, including our mortgage. I went into pre-foreclosure twice and I had shed too many tears at that point. That was when I got in touch with Cambridge and I was really able to get back on track. I've been with them for the last three years and I've noticed some difference within the past six to nine months. Their reps were wonderful and I've been able to talk to someone quickly when I call them. They answered all my calls easily and most of the time, I didn't have further questions because they were able to answer everything well for me. I've been very happy with Cambridge and I've told a couple other people about the program.

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Customer ServicePunctuality & SpeedStaff

Reviewed July 21, 2021

I was very impressed with Cambridge's reps and their program. They were very professional in their approach. They asked the immediate questions. They answered my questions. They told me that it would take time to work everything out. They were very helpful. I receive updates monthly on my program. Cambridge also helped me with credit counseling. All along the journey, they keep in touch with me. Anyone who would consider them would be making a wise choice.

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Customer ServicePriceStaff

Reviewed July 15, 2021

Cambridge is doing a fantastic job and I love them. Their reps were very professional and very helpful. They helped me understand the path that I was going as far as putting these things on the program. And every time I called, there was not a time where I felt that they didn't want to talk to me anymore. They were willing to help me, too. They made my life easy doing the program and I'm able to keep a track of things now. I told my sister that the program worked for me, and about Cambridge's great service and great people. I also told her that they only charge you a little bit of money. So that day, she called and it saved her at least 300. She was so excited and I told her to pass the word. When she talks to people who are trying to figure it out, she should tell them that they don't have to as Cambridge will figure it out for them.

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Customer ServicePriceStaff

Reviewed July 14, 2021

I was very satisfied with Cambridge's rep. His name was Tim and he was very direct with me. He proceeded to tell me how much he would have to take out of my account. I told him my situation, about the number of credit cards I had, and that I was primarily receiving disability. He encouraged me to go ahead and have my credit cards consolidated through them. I was under some stress because I was paying high rent where I lived but I managed to come up with the amount every month for about four years. They kept the same amount that they took out of my credit card every month and they were very consistent all through my interaction with them. I got some good advice from them, too. When I was first starting, Tim said that I could possibly have one or two credit cards. But I didn't want any credit cards at the time and decided I would not have any until I paid my debts off. Tim was awesome and I appreciate him.

Cambridge's reps didn't harass me constantly either. I used to call them up from time to time just to check my account but I didn’t feel like I had to call them up that much because I felt that confident in them. It was a miracle for me to pay off those credit cards and I wouldn't ever have done it without Cambridge. They really saved my life because I was at a point where I didn't know what I was going to do. I also called them a few weeks ago and asked for some more business cards so I can share it with other people.

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Customer ServiceStaff

Reviewed July 13, 2021

I got all my debt figured out with Cambridge. It took a few years and I wish I could have done everything in one year, but that's just how they work. My experience with them have always been good but I'm trying to raise my credit score up and it doesn't look like it moved any.

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Customer ServiceStaff

Reviewed July 10, 2021

Cambridge has good customer service. Everybody that I spoke with helped me out through the whole thing and everything they did was excellent. I got all my credit cards paid off which was what I wanted to do. I’m trying to talk my son in it because he's always crying about his credit card. I'm trying to tell him to do what I did and that in two years, he’ll be out of it.

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Customer ServiceStaff

Reviewed July 9, 2021

Everything was extremely streamlined and easy. If I ever had any issues, all I do is make a very simple phone call. If I ask to delay this payment or if I get to skip a payment and try to pay it back, they help me with that. They didn't harass me to make sure everything was done. Every single time, the person that handled the call was friendly and polite. I'm very satisfied with the service. I'm not buried in debt, which is pretty great. It was much easier to reach that goal using Cambridge. If I ever find myself in that situation again, or if I needed it, I would absolutely 100% try them.

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Cambridge Credit Counseling Corp.
Response from Cambridge Credit Counseling Corp.

Hello, Chris! We're glad that your experience with our program was a friendly one. Our staff works with clients that are dealing with tough situations each and every day, and many of our staff members have been here for over a decade. We're no strangers to consumers in debt and we're committed to helping our clients find a way out of it quickly and safely. A sincere congratulations on becoming debt-free! If you need anything else, don't hesitate to reach out to us.

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Reviewed July 8, 2021

Getting out of debt would have taken me forever if it wasn't for Cambridge. They were able to consolidate some of my credit cards and other debts, get my interest rates down, and pay it off a lot sooner, which helped me make my credit better. My credit score’s going up. I fluctuate between 680 and 704, depending on how much I put on my one card before it gets reported back. Before, I was at the very low 600 and when I first started, I was below that. The problem was I wasn't managing my finances and Cambridge enabled me to learn how to do that. The biggest impact it had was teaching me that I needed to follow a budget and allocate my money instead of just free-falling it.

I got an email about one of their tools, the budget tool, and I didn't use it, but I created my own Excel spreadsheet. When you're doing it on your head, that's not a budget. I have all my bills listed, and after I put it into my spreadsheet, I would see how much I would have left over and I knew not to go over that. I could see what I could spend on groceries and other things right there. It makes a real difference when you sit down, make a budget and see what you're doing with your money. I make a spreadsheet every mid-month, and I do it religiously. It has helped me get myself back on track.

Cambridge taught me the importance of managing my money. I have two paychecks a month and every so many months, it winds up being three in a month. Before, I had to spend an entire check on my rent. Now, I can split that between two, and I put away half of it with my first check and half of it with the second and third. I'm not cramped each pay day. I got room to pay my other bills, have money for myself and save some and/or put towards lowering my debt.

I've gotten rid of three other credit cards since then. Now, I have four, but I just opened one of them. It's like a Walmart card and I use that to pay bills and expenses. I use it to get the points and then I pay it off right away with the money out of my account. So far, I've had it for three months, and I've earned $50 towards paying off that credit card. I also removed my account from a no-interest bank, and I moved it over to Capital One, which I'm earning interest on my checking and on savings every month. While my money’s sitting there, it's working for me and I've been able to put savings away.

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Customer ServiceStaff

Reviewed July 7, 2021

The rep was very thorough and he explained the program and was able to get us enrolled and approved. It was very smooth and the program was great. It was always excellent service. A no-brainer. They just took the payment out of our checking account every month and then we sold our house in Denver and we were able to pay off the balance two weeks ago. We really appreciate the opportunity to get everything paid off and have the worry taken off our shoulders. That's improved our life quite a bit.

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Customer ServicePunctuality & SpeedStaff

Reviewed July 6, 2021

Cambridge Credit was great to work with. They always respond to any questions I had. I had three credit cards and I just finished paying them off. I was very excited. I have recommended them to my friends whom I've talked about it.

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Reviewed June 25, 2021

It was a little much as far as the payment, but I had worked a lot of overtime in order to make up for it. I retired at the end of December, and the last payment was in February. After that, it was like a big relief.

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Staff

Reviewed June 16, 2021

I talked with the rep I worked with, JP, and he accepted me into the program. My experience was exellent. I completed the program and everyone was very helpful to me.

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Customer ServicePriceStaff

Reviewed June 15, 2021

I was doing some research on not-for-profit credit management agencies, and Cambridge came up as one with positive reviews. It seemed like there wasn't an obvious presence of self-interest involve