Enhanced Recovery Company
Jacksonville, FLConsumerAffairs Unaccredited Brand
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I had a problem with something on my report that was not correct. After speaking with the “Office of The president" supervisor NATOSHIA and explaining my situation she was very efficient and resourceful when looking at my file and made the necessary changes. Don’t be so quick to judge ERC, have you documented information ready and the company will listen to your circumstances and help you resolve your concerns if merited. Thanks again to everyone that took the time to listen and hear my story.
I received a letter to my home address that stated I had an unpaid debt that had gone to ERC collections for $57 that could be immediately settled for $39. The company it claimed I owed money to was one I had never heard of. On the letter it said that if I did not call them within 30 days of receiving the letter that would be me admitting to the debt. I waited roughly 20 days and gave ERC a call. I told the woman who answered the phone that this was not correct. She then asked me if I had ever lived at ** S 3rd St. I admitted that I had never lived there. I asked if she could verify my birthday to prove it was not me. She said "No, that is all the information we have".
I encouraged the woman to reflect on what she was participating in and that sending a threatening bill out to everyone in my city with my same first and last name is immoral. She told me that my home address and phone number would be removed from the account. My greatest concern is that this company bought a bundle of debts that was associated with my information or this company went out and obtained my information in a manner that I can't imagine as completely legal. Thank you for your time.
I bank with Chase and received a notification via email one night that my credit score had changed. I logged in to Chase Credit Journey and discovered new collection account from Enhanced Recovery Company. It showed a collection for $67 from Charter Communications. Now I know I settled my bill with TWC back in 2015 when I switched to DirecTV and returned the TWC equipment. SO I knew I did not have bill. I called ERC and they were so unprofessional. Chewing gum on the phone or eating while talking to me. They had no record of my information and no record of any collection account.
So I asked, "how the hell did you report this to my Transition credit file if you have no record of my information?" The agent responded by saying, "Oh I don't know. You can just pay it and it will come off in a year." Now $67 is not a lot of money but I refuse to pay debts that are not my own. I initiated a dispute with TransUnion as this was the only credit bureau with this collection listed. Within a week TransUnion responded and the collection account was removed. Be vigilant and check your credit report regularly. I recommend at least quarterly. And sign up for credit monitoring so you can get instant alerts when your credit file is changed for any reason.
This company has tried adding collections to my reports under Time Warner and Charter, problem is I've never had either and have had them removed numerous times, seems whenever you ask for proof it seems they won't provide it.
I received a letter stating that I owe Time Warner Cable $475 because of a delinquent account, which has now been transferred to debt collections. Interestingly enough, the service address was my mom's, which is a rural address that TWC/Spectrum/Charter have never been able to provide service to. I contacted Spectrum and the representative stated that if I had a delinquent account, even from 6 years ago when they were TWC, I would have been notified when I reapplied for service 3 years ago. To further suspicions, this debt has never appeared on my credit report this entire time. Enhanced Recovery Company needs to be investigated.
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I received a debt collection notice from ERC for a Time Warner Cable bill. First, I've never had time Warner cable. So I contacted these people and they informed me it was for service provided in Dallas Tx in 2010. I haven't lived in Dallas in almost 20 years and the address they gave me, I NEVER lived at. I printed out their identity theft paperwork and made a police report. Then I started reading the reviews. This place wants you to send them a copy of your birth certificate to validate you are who you say you are. Red flag people! I will be contacting a lawyer and have reported them to the BBB. I have documents of all my addresses since 2005 so these people will NOT be receiving ANYTHING from me.
I have been trying to repair my credit for several years, making progress and suddenly, ERC shows up out of nowhere. It was supposedly a balance owed to Charter Communications, yet I hadn't owed money or had an account with them in over 5 years. All equipment was returned and I thought that was that. I freaked because ERC ruined a year's worth of work on my score with this bogus, arbitrary "collections account." I discovered this black eye on a weekend - no one answered their phone at this "company" until the next weekday, so I contacted a rep at Equifax.
After 10 minutes of talking, typing and searching, he helped me start a dispute with ERC. I suspect that he has run across this "company" before; he seemed completely understanding and helpful. Fast forward 3 weeks and I found that it was promptly removed from my score, thank goodness! ERC is a scam collections company with access to personal information that allows them to nickel-dime people into paying a credit score ransom. They should be shut down and PROSECUTED for EXTORTION.
I am citizen of the Unites States of age, would like to make a complaint against operating credit debt collection agency Enhanced Recovery Co. who does not care about consumers' rights for identity theft. I have made several attempts contacting the agency disputing fraudulent accounts. I sent police report, FTC report, affidavit & proof of my identity. They refused to Delete & consider the (FCRA) FAIR CREDIT TRANSACTION ACT, CONSUMER FINANCIAL PROTECTION BUREAU OF CALIFORNIA CREDIT LAWS Sections 605B, 615(f), 623(a)(6).
I received a call from this company. They asked for my wife and claimed it was a personal financial matter. Mario was his name and he was trolling for my wife's personal information. He was aggressive, rude and couldn't tell us what the call was regarding. He tried to get our personal information until we hung up on him. I called ERC direct and asked if I owe a company money and they said no. THIS COMPANY IS MORE THAN A DEBT COLLECTOR AND THEY PREY ON PEOPLE. Feel bad for the next person Mario calls who will not stand up to his aggressive tactics.
WARNING - Received a collection call today regarding an account that does not belong to me. Tried to get payment for a cable bill from an address that I have not lived at for almost 10 years. Called the cable company - no account on file.
I currently have Equifax credit watch and I notice a debt of $159.00 pop up on my credit report at the I had Lexington Law working on my credit. Lexington Law disputed the claim but 2 months later the collection came back. I decided to stop paying L. Law $79.99 and pay the AT&T collection (after all it was mine because I forgot to return their internet equipment within the 30 days of cancellation). I called Enhanced Recovery and spoke to Keshia **. Who was extremely nice and helpful. I paid the amount and she told me to call back in a couple of days to receive my payoff letter. I called back and they emailed my payoff letter and mailed me a copy. They were very professional. Call with a positive and calm attitude, speak to the customer service reps with respect and ask about payment options.
On 9/19/2014, I switched my cell phone service from T-Mobile to Verizon. I called T-Mobile right before just to verify that I was good to go even though I knew I had no any obligation (I was with them for 8 years). T-Mobile assured me that my account was current and I should expect a last bill of partial payment. My nightmare started from there. T-Mobile continues to charge my Amex for service not existing anymore. I had to contact them 4-5 times but got very contradictory info from different agents. All I needed was a final bill (I used paperless billing so I didn’t have hard copies. And since I was no longer a customer, I couldn’t log in my account to see the details either).
On the end T-Mobile never sent the final bill as I repeatedly requested. When I continued to dispute the overcharges, they brought me promptly to a collection company called AmSher a few months later. I reluctantly paid one month extra just to settle, but didn't know that it wasn't settled. Instead, T-Mobile sold my account again to ERC. After I explained to ERC about the situation, and ask for a bill to support their claims, they never contacted me again. I thought T-Mobile corrected their record, but found out a year later that ERC had fraudulently reported me to the credit bureau. It is an intentional "mistake" by T-Mobile and ERC did fabulous job by assisting it reach the goal.
I disputed with ERC by providing many evidence, say, payment to Verizon for the same phone number/service period T-Mobile was still charging me... And they responded that T-Mobile insisted it was my debt. The funny part is that neither T-Mobile nor ERC has ever had any bill to support their claims since they don't have something not existing. I am currently disputing this with the credit bureau. Be aware the unethical pairs of T-Mobile and ERC that are both purely evil. I am telling everyone I know not to use T-Mobile, and will also send complain of ERC to the corresponding department.
I believe that ERC is a scam organization. Somebody used my phone number, which I have owned for 45 years, as their own and then apparently did not pay their bills. I explained to these people that they have the wrong person but they keep calling and when I answer all I get is a robo message. I am now documenting every communication with them so that I can take them to court for harassment. One bit of advice that l can give to people from my own experience with a debt collector who tried to collect on a bill that my father had not paid prior to his death is to check your state's statute of limitations for debt collection. That collector tried to get me to pay that bill several years after my dad's death and I just kept laughing at them until they finally gave up.
My father received a collection letter from ERC for a debt to CenturyLink. The account # was not his nor was the spelling of his name correct. We called CenturyLink verifying his account was current and that that he only had one account. (We thought someone may have set up a fraudulent account with CL). We called ERC and were hung up on 3 times. We wrote them, letting them know this information we received from CL. They emailed back asking for his address, SSN and full name. We didn't contact them back because that doesn't seem like information they would be requesting if it was a valid account. I think they are collecting on debts they created themselves.
Just called ERC for a bill I had with AT&T. It was a completely unprofessional call. I could hear people in the background yelling and screaming. They seemed to be very proud of the amount of money they were able to extract from customers who had paid off their debts. I could barely understand the person who was speaking to me because of the noise. When our transaction was done, the person did not leave with a customary "Have a nice day" or "Thank you for using ERC," she just hung up. If you can avoid any interaction with this company I recommend it.
They said that the only way that they would take it off my credit history (within 45 days mind you) was IF I paid it AGAIN!!! Really -- Pay same bill TWICE!!! I was infuriated that I had to pay for a bill that was SO OLD from AT&T that Enhanced Recovery had PAID FOR in order to get my Credit History out of collections! AT&T account was so old that I had no idea how I could have a bill with them when I had paid ALL BILLS WITH THEM OFF. I told Enhanced Recovery that this is THEFT!!! They insisted on my payment. I cannot get my home loan without paying TWICE. Horrible!
It is unfortunate that a company will purposely lie to customers about what they owe and how old the debts are. These are accounts over ten years old and this company is still trying to collect full balances on accounts that really should be removed out of statute. They push their collectors to lie about the settlement amounts and what they have to pay, when a lot of people are broke and struggling. I would caution the customer to really look deep into this company if they are on their credit reports. Because more times than none, they are out of statute.
Criminals and liars. Time Warner sold off my debt to them in the amount of $350. I called them on June 9 to settle the debt for about $223. They confirmed that I would shortly receive a letter confirming that the balance is 0 and it would be removed from my account. On Monday, June 12, they sent me another collection letter for $140, which was not even the difference between what I owed and what I settled for.
I first contacted this company on 6/14 to pay one of my accounts, yes one out of three that is (don't judge me). I spoke with a young man name Leighton. The first account I paid for (well I thought I did) was AT&T. He asked me for my cc# three times, which I was a little skeptical because he said he didn't catch it the first time. He assured me that they don't keep records of this info. Well the next morning I woke up no money had been taken out of my account, and yes there was more than enough in the account to cover it. I called back to speak to him, the young lady Jasmine advised me he was not in the office was there anything she can do to help. I didn't want to deal with all these different people but I wanted pay these bills off. I brought her up to speed on the situation, she stated to me no payment was submitted. So what happened to my cc info I gave him? She said he must have thought he submitted it but he didn't.
Now I'm hitting the panic button. As I'm expressing the way how I feel Jasmine is telling me she understands my situation, no need to panic, not was saved etc etc etc. Well I proceeded to give her another cc to make the payment. She assured me this time the money would be taken out today. So about an hour goes by and nothing has happened. Now I'm flipping, I'm thinking about calling the bank to stop payment, calling my cc company to pay and so on. Well said before I do all this let me call back and ask Jasmine what is going on. Once again I can't get in contact with her. This time I speak to young lady by the name Chyna who changed my whole perception of my situation. She took time out to explain to me why the payment wasn't taken and hadn't been taken yet.
Needless to say she took care of all my accounts for me and got them down 60% then what they were original for. She even gave me some advice as to how to get this off my CR. I had to inform this young lady's supervisor on how much of a great job she was doing. Thank you so much Chyna **. You really did a fabulous job on your customer skills... Morale of the story is pay your bills (if you can) and not go through this crap.
Within the past year I noticed a collections pop up on my Credit Karma, which I check at LEAST weekly. It was an Enhanced Recovery Corp. collection for AT&T. I move around quite a bit (military) and may have had AT&T back in 2010 (possibly). I am very good about closing accounts when I PCS/Deploy, etc. So needless to say I'm so confused by a $35 dollar charge. However, my financial advisor said to pay it so it will go away. I called ERC and imagine my shock when they told there was "NO RECORD OF MY NAME OR SOCIAL!" WHAT?! I mean what in the holy great world of anything good can they just not have any record of me?
So I contact AT&T and THEY HAVE NO RECORD OF ME, by neither name nor social. Caution the next few sentences will be a bit racy. Who in the ** just adds a collections agency to someone's credit WITH NO EVIDENCE OF ACCOUNT?! Who the ** the Equifax think they are? This ERC doesn't have ANY information on me nor does Equifax even have a mother ** account number, BUT THEY REPORT IT ANYWAY?! ** this credit number scheme and the ** credit reporter ** they rode in on! No wonder there is so much credit fraud! Credit reporting companies will allow any Tom, Dick, or Harry to put any ** amount they want on someone's credit! This is so unbelievably unacceptable!!!
ERC has to be the biggest scam known to man. They placed a $52 charge off on my credit report from T-mobile one year after I cancelled their pathetic service and the account was paid in full!! This ** dropped my credit score 75 points!! I surely hope ConsumerAffairs evaluate these reviews and prosecute these got damn thieves!!
I recently closed my account with Spectrum (formerly Time Warner) as I will be living overseas for the next 12 months. I finally received my final statement from Spectrum, which noted that I owe a whopping total of $20 (I already returned my wireless router). Nevertheless, the only statement I received from them included a menacing message about my account being in "collections" for nonpayment. I promptly called Spectrum to speak with a customer care rep. The representative kindly informed me that my account was not in collections and that the threatening message was "automatically generated" on the company's print-outs. Satisfied, but perturbed, I stopped thinking about it.
One day later, I got a call from ERC, the designated debt collector for Spectrum/Time Warner Cable. In addition to impersonating a "Time Warner" accounts executive, the individual on the other end of the line was insistent that I give her my "service address." There are two problems here: (1) Time Warner no longer exists as such and (2) Spectrum would most certainly know my address. I asked to speak with a supervisor, who proved to be quite rude. He, too, pretended to be a Time Warner representative and insisted that my account is in collections. I told him that I paid my final balance ($20) by check and that a Spectrum rep had assured me that my account balance is $0. He got incredibly nasty with me and finally admitted that my account is not in collections. When I asked him what prompted his call, he hung up. Please check up on this business as its practices certainly include ethics and legal violations.
So after like 6 years of not having Sprint and they're almost off my report I get a call 2 weeks ago from them. The guy was super nice with me and understanding. Well I get a call today and the dude is a straight up ** telling me I have to pay something soon or the amount will go up. I told him I don't have money to and it's reasons why and I prefer not to talk about it as it is family issues and not some bill collectors business as if they'd care anyways. But he proceeded to tell me I have to put a card on file so they can take their money to pay Sprint. Do I have a legal job, how many hours I work a week and how much I make a week, can I afford $500 down and $300 a month for 3 months plus interest that they will add after the first $500 payment. For me to make sure I pay it or I'll never make it in like anywhere and crap like seriously?
ERC is collecting on my AT&T internet account. I'm confused because of the amount they are asking for. When I called to set up the internet through them, they told me the total price for the first month plus installation would be $160. That included the installation. They said I get a discount because I was a new customer. So, I agreed because the payments would be reasonable and I would have unlimited access and the price would be the same.
Or so, I thought. After a month and a half, I received a bill for over $400. I called them and just got flimsy excuses for such a large bill. They lied to me. Now, when I checked my credit score and clicked on ERC for AT&T, the price jumped to $522!! I think this is extremely unfair. How do I get them to lower the price to what I owe for the 6 weeks? I don't mind paying the $160 because that's the price they gave me. I don't have $522. It would take me 4 or 5 months to save that. But, like I said, that amount is unfair.
This company fraudulently used my information to place a 250$ collection in my report. As a result my credit has suffered 25+ points and there is no evidence from this company as to where this debt originated from. This is a scam. I understand collections is a business but this company is fraudulent and they are violating several FDCPA laws, negligence, so on and so forth. I strongly urge everyone to join as a class to sue this company.
The ERC don't care who or how bad they screw someone's credit up! I'm looking at my report right now and ERC has me owing $569 and also $706 both reported on 1/21/2017 but opened 02/07/2013. Now the only phone service I have used is prepaid because I never had the credit to get contract service and when I found out that T-Mobile was one of the companies that used ERC for collections I called T-Mobile whom I had been a prepaid customer with since 1998 while they were a small company called Powertel and then VoiceStream then they became T-Mobile and service got worse. Anyway I was told I did not call them and tell them I had switched or stopped my service on my PREPAID phone. I ask the man with the accent, if T-Mobile thought that maybe the reason I didn't buy more time.
Now these places will turn your phone off if you do not pay for more time the instant it is due and they charged me for months of service I didn't have or use because I did not call them and let them know I was switching prepaid services. Which I did and I switched to Verizon Prepaid and am very happy with them. T-Mobile and ERC can both kiss that money goodbye and be ready because I am looking in every corner to try and have charges of fraud brought up against both companies for fraudulent claims and a few more charges. Let's put it this way, my father's a retired Investigator for the sheriff's dept. I'm going to have him and an attorney look at some records I have with these people.
They have ruined a lot of people's credit and have not helped but a few straighten it out when they were in the wrong. I have worked and done without a lot and brought my credit up from 450 to 619 now and these two charges which keeps updating themselves when they get old are still on there. But by having working credit instead of it just sitting there idle it continues to go up even with the old IOUs. I have credit with WebBank (Fingerhut) and a local furniture store and keep them paid and I add Items when the account get paid up good so that it keeps the credit going with good ratings from the debtors. It's not there but it's getting better.
Fraudulent claim. ERC left me a message on my office phone to state that they are attempting to collect a debt of $619.38, for Charter Communications for service at my rental address, which is in Florida. The supposedly person who opened this account in my name had my personal information. When I asked them to verify my personal information, they could not provide it to me. ERC informed me they will mail me a Fraud Form to take to the police station to file a report.
Upon receiving this vague form, I contacted ERC. I immediately was suspicious when they gave me a different service address from our conversation 5 days later, which was now in St. Louis. I asked for the contact number for Charter Communication, the company I allegedly owe. They informed me that they did not have the number and I can google the number. Upon reviewing the ERC reviews, they are a fraudulent company. I can imagine how many honest hard-working people who thought they were doing the right thing that was defrauded by them. ERC should be thoroughly investigated by the appropriate Florida agency and shut down!!!
My sister received a bill for over $800 for an AT&T account that was delinquent. She has never used AT&T, has no credit, and is only 19. I called AT&T on her behalf and they said the account went delinquent in 2012 when she would have been 14. They could not give me any info on the account citing privacy reasons and they wouldn't give any info to my sister either stating the same. I called ERC, and they refused to give me any info and when my sister went on the phone, they hung up. We will most definitely be calling a lawyer.
In 2014, I notice a bill on my credit so when I called, they told me I owe AT&T, which I remember the bill and I knew one day they would put it on my credit for $102. So I called and settled an amount with them and paid it. After several months pass, I notice it was still on my credit and they told me they would remove it. So I called AT&T collections and they said they do not see a bill for that amount. So today tried to called Enhanced Recovery Corp. and googled them and the building is close down, so how do I get this off my credit?
Fraudulent charge from fivr.com over PayPal Credit. Received call regarding unpaid debt. They had my old California address, but my current NY phone number (We've lived here for 15 years). I explained that I didn't understand what was going on and through our exchange we both came to the conclusion that the charge had been fraudulently made. They had an unknown gmail address for me, that I had never created. ERC was nice once they realized that I was simply trying to determine what had happened.
Now the fraud will continue through the process; PayPal Credit fraud dept, paperwork filing, possibly police report & credit check to see if it has been listed. If so, then more paperwork to resolve that. I had noticed that my credit rating had dropped a little bit, but I attributed it to having opened another credit card, and as checking your score does not give you details this issue may be on it. I must say -- this problem is NOT the fault of or by ERC, however, it does appear from reading up on them here that it is possible that they take on a lot of fraudulent claims.
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