
Enhanced Recovery Company Reviews
Jacksonville, FL
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Enhanced Recovery Company Reviews
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Reviewed Aug. 5, 2015
Received a collection bill for $800 with Comcast for a relative at my address (relative occasionally uses my address because he is in assisted living, but has never lived with me). This relative has never had Comcast, nor have I, nor is it available in our area. Also spelled his name incorrectly. Out and out thieves.
Reviewed July 27, 2015
This company showed up on my credit report out of nowhere. I do not have Time Warner cable and have not had it for 10 years and I paid off whatever was owed to them. This is the only derogatory mark I have on my report. It is annoying. There are several complaints on this company. There has to be something that can be done!
Reviewed July 25, 2015
Have a 522.00 debt from Comcast that was left over from my divorce 5 years ago (ex was court ordered to pay it and he didn't), I didn't know it was still around until I went to get pre-qualified to buy a house in March of this year and found out it had first been reported last October (weirdly enough ERC has it listed as a "loan"). Called ERC and got nowhere. My attempts to validate the debt got me nowhere fast, my attempts to make payment went nowhere. The last rep I talked to was adamant that I give her my social security information, full name, date of birth and bank account information (routing number included) before they would do anything. I, of course refused. No one has free rein with my bank account or personal information. NO ONE. When I refused she stated the call was over and hung up.
When I closed on my house a month ago, they added the debt into my closing costs and cut me a check which I then mailed that afternoon certified, registered with a signature return. They did finally send me a debt validation letter a week after I closed on my house (mind you I sent out the initial debt verification request the first week in March) the documentation they sent me were 3 bills from 10+ years ago - the totals didn't even match the amount they were asking for (the bills totaled 612.56). I think it's amazing that it took them over 4 months to respond to my initial request.
They claim they've never gotten the check even though I have documentation from UPS that says they did. Check hasn't cleared the title company and the funds continue to sit in my escrow account. It can sit there until hell freezes over for all I care. I haven't heard from them since. ERC wants your money but only on THEIR terms, which means total unfettered access to your bank account, which isn't going to happen - ever.
Reviewed July 25, 2015
I am cleaning up my credit. I called ERC since they have an AT&T bill, supposedly. I asked the woman could she send out a bill for my records and that I would start reconciling this. She had the nerve to tell me if I sent a check to CALL them FIRST... Why would I or anyone call prior to sending a payment? Perhaps because they are factious! Glad I read these reviews, I will NOT be sending any payment their way. I'll call AT&T and send it to them directly instead.
Reviewed July 15, 2015
First we have never had Comcast ever and now this company has put in our credit. We owe $300.00 to them. They are not able to find the original billing and do not know why it got reported to them and how did the reporting. Plus we did have a balance owed on an AT&T bill for $42.. and we paid after finding it on our credit but this company never removed it at all! So we contacted them and promised they would take care of it and they did not do it. So how can we fix all of this? We feel like we are being bullied by Comcast and AT&T.... Need help anyone.
Reviewed July 14, 2015
I'm not sure why my cell phone is being harassed by this ERC. They give you a 1800-501-7454 number, but they call you from a local number. This is a major ploy considering that this state has a do not call registry years ago. It's been 8 years since I moved to my new place. I'm not even going to respond to the BS and bullying on phone. Who knows what BS they brought. My debits have been paid in full. They won't take it off my credit reports. If it's Verizon debit it was paid off. I have a Verizon account now. I haven't had a credit card since 16 to 18 yrs old from 1980 to 84. I don't believe in credit card because my ex husband left me with all the bills.
So I won't start one up. I've been injured for 5 1/2 yrs. No income or have worked. They come out of the wood work what when they think they can take my disability income away... or what. I have paper proof all was paid in full. Why would they take something as collection when there isn't anything due. I don't get it. Go away... Go after the state of WA for leaving me in a physical state I can't work or the use of my arms for almost 6 years. Doctors say it looks like I jumped in a pool with no water. You guys want the wheelchair you can have it.
Reviewed July 12, 2015
I had a balance from AT&T and received a settlement letter. I paid the balance due to settle and now Enhanced Recovery has no documentation of the payment 3 years later and will not remove the balance from my credit report.
Reviewed July 9, 2015
Enhanced Recovery collection is reporting on my credit reports a bill, that has been on my credit reports on and off for over 20 YEARS. The account # first appeared on my credit report in November 1993 with Credit Bureau of Col. It was then sold to Park Dansan and re-reported with account # in June of 2000. It was then sold to CBC's and re-reported with account # in May 2001. It was then sold to NCO FIN/99 and re-reported with account # in Jan 2005. It was then sold to Afni Inc. and re-reported with account # in Jan 2011. It was then sold to I.C. Systems Inc. and re-reported with account # in July 2011.
It has now been sold to Enhanced Recovery Collections with the account # in Nov 2013 and updated by Enhanced Recovery Collections in March 2015. The Fair Credit Reporting Act is being violated by Enhanced Recovery Collection, 8014 Bayberry Rd. Jacksonville, Florida 32256. This is blatant non-compliance of the law and is wrong and unfair. I have all my credit reports beginning in 1992 as proof.
Reviewed July 1, 2015
I have paid the debt. It is still being reported as open. I have called many times. We are way past the 45 days Mark so fix it.
Reviewed June 25, 2015
I owed $152. I called & paid 1/2 2 weeks ago to keep off credit. I was told as long as I paid other half by July 15, 2015 the debt would stay off of my credit. Today it was reported to credit bureaus. I called them & asked them to pull recordings. They said there may be an error getting the recording. And that even if I pay the $50 they will keep on my credit. Even though I was promised it would never go on which again was recorded by the agent. Do not trust this agency.
Reviewed June 17, 2015
They call my place of work every day at the same time. I have dealt with debt collectors before and for one, it's always a real person calling. And it sounds really dumb to call with an automatic message and have a person that owes a debt have to "work" by calling a different number with a reference number to deal with your debt. No, a real debt collect is going to call you with a real person behind it and deal with you as soon as you answer the phone. People that owe debt aren't typically the kind of people that are going to jump through hoops and bounds to pay off a debt collector. Common sense is that this is a scam.
Reviewed June 8, 2015
They have reported $35 for AT&T payment though I have paid them 3 times before, now I am not. I asked them to take it off from credit but after 6 months it is still shows on my record... Be aware about this kind of companies and maybe need attorney to handle the situation now.
Reviewed June 7, 2015
I just checked my credit score and ENHANCED RECOVERY pops up with $45 for AT&T. I owe nothing to AT&T and when I wanted to dispute they don't give you complete detail such as a number that you need for dispute. Can somebody please tell me how can I get them off my credit report? Thank you for the help in advance.
Reviewed May 29, 2015
They bought a debt that has been taken off my credit report over 7 years added 1$ to the amount and put it on as new.... lowered my score and the thing is I never owed this before...
Reviewed May 14, 2015
I have already contacted my state attorney general about this and feels like I would prevail in a lawsuit against them for negligence. They insist I owe them $103 for an AT&T bill from 2009. I spoke with AT&T collections three times and each time they confirm, after searching all of their records including archives, that all my accounts were paid in full on time and I do not owe them anything. AT&T contacted them and told them to stop but they continue to push and try to collect this debt, somehow verifying it with the credit bureau every time I dispute it (over 7 times).
Also, they have never, ever, ever sent me a letter stating I owe them money nor have they provided any original bill or statement from AT&T with my name and account number on it and a balance. This clearly not legal and to make it worse ERC is owned by a private offshore corporation. Bogus!
ENHANCED RECOVERY COMPANYP.O. Box 57547
JACKSONVILLE, FL 32241
(904) 680-2591.
Reviewed May 8, 2015
I tried to get them to validate a debt and after 45 days they have refused to do so. They claim that by law they cannot mail anything, which is **. By law they are required to validate a debt or remove it from your credit report.
Reviewed May 1, 2015
Worst company ever, I paid a settlement in full for no reason because it was a mistake from Sprint cellphone company and it's being 2 months and still showing in my credit report as negative. Next time I will get a lawyer. You guys don't care for your customer.
Reviewed April 23, 2015
I received a collection letter from Enhanced Recovery Company, LLC regarding my Verizon Wireless account and a balanced owed for $72.29. I contacted Verizon and inquired as to the debt and as to this company. First, my account had no debt and second... Verizon does not hire outside collection companies according to the recovery department with Verizon. The collection said accounts and reporting to credit agencies on a debt not owed is serious and the statutory penalties can be substantial. I would advise anyone to contact an attorney about this company and its collection activities.
Reviewed April 23, 2015
So far, my only contact with this company has gone this way: I received a missed call on my new cell. When I did a Google search of the number **, the responses were that this is a cell phone belonging to someone in either Portland, Oregon or somewhere in India. So I called the number. The recording said I had called ERC Collections. Now, I am not great at geography, but I do know that Oregon, Florida and India are nowhere close to each other. This thing stinks to high heaven. My gut says this is NOT legit and I ain't buying what they are selling.
I understand that collection agencies are buying up old debts (like more than 6-7 years old - the kind that have been written off). But when contact is made by the debtor, the clock restarts at day one. So a debt that had been charged off, is re-activated like new and the harassment continues. I have no business with whoever these low life's are and my advice is if you must have dealings with ERC, to have a good attorney do the talking. Don't try dealing with the mess this can become by yourself! Contact your states attorney general and insist they investigate these people. Do anything to fight back but don't rely on these scumbags to do anything they promise. Good luck and God bless.
Reviewed April 15, 2015
I had a bill that went into collections when I took off work after having giving birth! I paid the bill off three years ago and it's still in my credit as a negative account!
Reviewed April 8, 2015
I have no new credit account for awhile and have actively been cleaning up my credit in the last few months, and yet, starting around January/February, a company called "Enhanced Recovery (Corp. or Company)" has been posting a Collection unto each of my three bureau reports that I owe $122 for COMCAST CABLE. This is really pissing me off, because #1, it is NOT my account- I live in Los Angeles, California. We DO NOT EVEN HAVE COMCAST CABLE as an option here!! I used to live in Michigan and I remember Comcast being offered there, but there is no possible way that this account belongs to me, and I can prove it!!
When I disputed this directly with the credit bureaus, they upheld it! HOW?!? I have no idea what is going on with this company, but I will do whatever it takes- I am considering hiring an attorney to sue this company- there is nothing like having your credit score get higher, and one company (that is not even your account) drag everything down. :( I want to know how they are getting away with this, as I see that they have complaints about the exact same account from other consumers.
Reviewed April 6, 2015
I had a Verizon account that went to collection when I racked up a bill of $245. First month I saw the bill, it was about $125, it was for a mifi data service. I was few years younger than now and didn't knew anything about credit score and that it will eventually have a bad impact of my credit score, and I got phone calls from this ERC every day and sometimes multiple times a day, and I still owe for them 150 about. I looked at my credit report and was shocked to see that debt listed on my report. It dropped my score very badly, so I would like to know if erc would remove it from my credit report once I pay it in full. Does anyone know their policy? My credit scores are now one at 601, 575, 590.
Reviewed April 4, 2015
Back in 2009 after my husband's death, I closed my account with DirecTV in Maine, emptied the cabin, sent their equipment back in the FedEx mailer they provided and went back to PA. I got charged with failure to return equipment, which was subsequently reversed, charged with early cancellation which was subsequently reversed, blocked which I have no children and wouldn't block but it was reversed, purchase of a movie at 63.00 which was credited back (when DVDs are 10.00 why would I ever buy a 63.00 movie?).
In fact every alleged purchase was credited back, but between the charges and the credits, DirecTV claims that I still owe them $31.35. The final bill was 294.12 which I paid in 2009 when I closed the account. FINAL BILL usually means the LAST bill... I never knew about this 31.35, never got a bill and now in 2015, ECA is trying to collect a bogus charge and has placed a bad credit to my credit score. Amazing no oversight, no controls, no justification, no recourse.
Both DirecTV and ECA need to be examined for these bogus activities. Many people will see a charge and believing it is correct, just pay it. My credit is good enough that I will take the 'hit' of 31.35 nonpayment with a notation that I dispute the charge. But these practices must be stopped. How many thousands of dollars are being shared by DirecTV and ECA that they have not earned and do not deserve?
These two and the activities I have read about on the internet warrant an immediate investigation - they can start with me - I will be happy to share my account information with any investigating authority in order to help stop this illegal practice. I think there are enough dissatisfied customers of DirecTV that a class action suit could be substantiated.
Reviewed April 3, 2015
Sent check on March 17th 2015 to pay off debt for old Verizon in full. Check sent to address listed on credit report. Check has never cleared, contacted company switched to debt collector who informed me that I need to make payment again as they did not receive check or I sent to wrong address. It is $40 dollars for me to cancel check. They state they cannot look it up and now call daily for payment. I am unable to get anyone to help me at the agency. I need advice or help to reconcile this.
Reviewed March 29, 2015
I have been trying for months to get this company removed from my credit report. My balance of 78.00 was paid in full last year, but the company keeps reporting each month to the bureaus as a collection account. I have spoken with many reps from this company, and they stated it would take up to 45 days. Well it's now been since last November. You do the math. How can I get this company to QUIT reporting, lowering my credit score. Please help!!!
Reviewed March 27, 2015
They are saying 7 years ago I had a bill, and now they want to collect, I have and had no outstanding bill from Comcast ever. When I called enhanced recovery, they said Comcast handles their own collection and they just ding my credit report. This is just a false claim, and they want to make the dispute process impossible.
Reviewed March 23, 2015
In 2009 I closed my AT&T internet service account in Incline Village NV. AT&T made it as difficult as possible. I sat on hold for over three hours. Finally I canceled the account through an online chat session. Over two years later I got a collection notice from a company. I wrote them letter asking them to prove the debt to me. They never reply. The company was Enhanced Recovery out of Jacksonville Florida. I spoke with a collection agent and the supervisor and was assured that this would be removed.
About a year later I received another contact. I again disputed the account. And told them that I would be charging them $125 per hour for all of my future time until it was removed from my credit report. I reviewed my credit the other day and found that they have not removed this item from my credit report. I am taking them to small claims court since they initiated contact via the phone in my location. I suggest fighting back as much as possible to dissuade this type of future behavior.
Reviewed March 9, 2015
6 Years ago closed a Dish TV account, paid in full, sent equipment back as directed with my return address on the package. Received a collection notice from Enhanced Recovery Dec 2014. Sent certified mail dispute and no response from them to justify the claimed amount due. 60 days later a notice on all three CRA show an account in collection. I have excellent credit. Disputed with Experian and they just contact ERC and claim it is validated. I will not pay a bill just because someone sends a collection letter. The credit reporting agencies appear to be useless, after all if they do not have negative information, they are pretty much useless. Will continue to dispute this and considering taking it to local Action TV show. No response from Dish to date.
Also in AZ just learned the legislature passed a law that collection agencies may collect on a final billing without any other documentation needing to be provided. So any company can just keep sending a final billing up to 6 years? Outrageous but shows the work of collection agency lobbyists. Still working out of this. Wish the postings here had more follow up.
Reviewed March 4, 2015
I made the mistake in helping my sister get cable service. She stuffed the cable company and never told me about this. I found out when I went to buy a car. She refused to pay this and, I know, in the end, this is my responsibility. I contacted them to try and resolve this. Believe it, or not, they haven't called me back. So now I'm buying a house and the only thing standing my way is I have to pay this off. I have no confidence this will happen since they appear to not be that interested in taking care of this. I'm just surprised I can't seem to get a resolution to this. From what I hear these companies hound you to death but it appears they have never tried to find me. Confusing. I feel like I've visited the Twilight Zone.
Reviewed Feb. 27, 2015
I wanted to know my credit and found out that time warner sent a collection agency after me. I have never been with Time Warner and just found out about this on my credit report. Enhanced Recovery Co. put a collection on my record for no apparent reason. I would like them to remove this asap.
Reviewed Feb. 25, 2015
I received a collection notice from these people dated January 14, 2015 for an alleged debt owed to Comcast. I disconnected Comcast TWO YEARS ago and paid my final bill with them. Comcast not only had my new address (where they sent my final bill), but also my cell number. I went to EHC's website and submitted a dispute with them online, then I sent them a debt verification letter via certified mail, return receipt requested. They received the first request on February 5th on their website and then received the certified letter on February 9th. On February 20 (11 days later) Credit Karma alerts me to a collection account. I had not received any debt verification from EHC. So, I dispute with the credit bureaus and pretty much get nowhere. I had to file a complaint with the Consumer Financial Protection Bureau.
It was only AFTER they received notice of my complaint to the CFPB that they even acknowledged receiving anything from me. They said they would put on my credit reports that the collection account is in dispute (it shouldn't even be on there since I requested the verification of debt within the 30-day time-frame and they never responded). Sorry guys, I won't pay a debt that you and/or Comcast just SAY I owe. I want back up. Don't you think that they would have proof of your owing money (i.e. paper trail) before asking you to pay them anything?
Reviewed Feb. 20, 2015
My girlfriend just received a fraudulent collection letter from this company, claiming that she has an outstanding debt of $150 from a Comcast account. She closed her last Comcast account 4 years ago, paid it off, and hasn't heard from them since. It certainly appears that the "Enhanced Recovery Company" themselves are the ones perpetrating this fraud. They even spelled her name wrong. I'm astonished and disgusted that a company like this can exist without its people going to prison. I have a feeling this will go away when she "disputes the validity", as they say.
Reviewed Feb. 19, 2015
I called this company for a comcast cable bill that was sent to collections so I called and spoke with a Tony ** and john ** in the customer service dept. I was informed my balance was 250.00 so I sent them their 250.00 but when I called today, they told me the balance was 250.06 and that they couldn't adjust off the 06 cents and they wouldn't send me a letter stating paid in full. What a joke of a company. By the way the ceo is mark sharim and the president of the company is Pam brown, believe me I'll be contacting them both.
Reviewed Feb. 17, 2015
This company sent me a settlement opportunity letter. It says that I thousands of dollars to Verizon Wireless. I have never even had a Verizon wireless account. It's clearly a scam. I don't understand how this is legal and how this company is still allowed to operate. The fact that corporations such as Verizon and AT&T deal with them shows how corrupt they are as well.
Reviewed Feb. 10, 2015
Check my credit reports and I have perfect credit with nothing in collections. So I finally answered it, they wanted to speak to a person who I have no clue who they are. They were very stern and demanded to speak with them. I told them that I don't know the person and please not to call back. Ever since I answered that call, now they every hour...lol, what losers.
Reviewed Jan. 23, 2015
We just received an invoice out of the blue for an old AT&T account that we never even had. We pay our bills on time and never even received a bill from AT&T that was outstanding nor for this phone #. I assume this is fraud.
Reviewed Jan. 21, 2015
I got a letter 2 days ago dated December 29th, stating that my PayPal Credit account is delinquent. This is an issue I have previously worked out WITH PAYPAL. The letter states I have to pay $177 by the 23rd in order to keep my account active (I didn't receive this "notice" until the 19th). I have called the number listed on the top of the letter, and it rings once and says the line is busy. I called the number provided on the top of the website and it also rings once and says the line is busy. I hit the contact tab and called the sales number, which rang and a recorded menu picks up. First I hit 0 for an operator and it rang then hung up on me. 2 seconds later I called the number again and this time hit 3 to call about my account and got hung up on again. There is obviously no way to get a hold of these people. Seems like a game.
Reviewed Jan. 20, 2015
Focus Point: Use the Consumer Financial Protection Bureau when dealing with debt collectors who do not validate debts in 30 days. My issue: I checked my credit reports and found a collection entry for $400 placed by Enhanced Recovery Corporation. I sent off a DV letter, certified and signature required. 30+ days later no response. I sent a letter to TU and EXP with my findings and disputed the $400. TransUnion deleted the trade line and Experian did not. Experian claimed the trade line to be 'verified.'
How I resolved the Enhanced Recovery Corporation trade line? I contacted Consumer Financial Protection Bureau at https://help.consumerfinance.gov and opened a dispute and attached all my scanned documents. I had a response from the Consumer Financial Protection Bureau the same day. Enhanced Recovery Corporation aka Enhanced Recovery Company, LLC submitted a manual deletion to the national credit reporting agencies.
Reviewed Jan. 15, 2015
I just discovered that AT&T uses debtor collector, Enhanced Debt Collector. I never knew why my final payment to AT&T in 2013 ended up with this debtor collector. After paying the final bill to AT&T I never heard from them again until I got a call from debt collector based in Fort Worth, TX, from whom I never heard from again until Enhanced Debt Collector called trying to collect the exact amount that I had paid AT&T. AT&T or its many debt collectors are not crediting what's paid them and continuously harass debtors of paid debts. No wonder even commercials are calling out AT&T for its worse service but it is in collusion with the worse debt collectors.
Reviewed Dec. 15, 2014
I have received a couple of notices for $840 charges with ATT that are claimed to be overdue. I have had cell phone services with ATT since 2004 and my account has always been in good standing. I have had no other accounts with ATT. The account number differs from my actual account number. I spoke with ATT representative and he concurred that my account was current and that the ERC account number was not valid. He had me send a copy of the collection notice to their fraud department via email. I never received a response from their fraud department. Today I accessed my credit account and ERC is listed as a delinquent account on all three major credit reporting bureaus. I have filed a dispute and intend to follow up with ATT again. My credit history is otherwise spotless.
Reviewed Dec. 15, 2014
Do not continue to try and work with this company. If you've come here, you've realized they are probably not a legitimate company. I myself received a letter for an account that was an error by my cable company. This account is still active and I confirmed with the cable company that there never was a debt collection notice. I suggest you report this incident with the Federal Trade Commission, as well as the Consumer Financial Protection Bureau. This company needs to be legally investigated. Looks like they have been creating fraud for over a year now.
Reviewed Dec. 13, 2014
The incompetent buffoons at Enhanced Recovery reported a old disputed Comcast account of $65 without making a honest diligent attempt to contact me at my last known address. Thereby denying me the opportunity to settle this disputed nuisance collection account. They claim they were given the wrong address. When in fact I still live at the same where I closed this disputed account with Comcast. Which address did they try to contact me at? The address where I lived when I was in third grade?
I called them up, even offered to settle this disputed account as long as they agreed to delete it. Which they refused. Strange since it was their negligence which resulted is this disputed nuisance account being reported. Without first allowing me the opportunity to settle this disputed nuisance collection account. How is that Enhanced Recovery is allowed to use ignorance as a excuse to justify their intentional attempt to tarnish my very good credit? It's obvious the only reason they are reporting this it to harass and annoy me. Nice bunch of folks.
Reviewed Nov. 25, 2014
Showed up on my credit report. Listed with no explanation as to what it could be...
Reviewed Oct. 7, 2014
I paid my debt quickly and upheld my end of the bargain. Yet when I looked at my credit report, the Enhance Recovery Corporation is still listing my account as "IN COLLECTION". When I called to request that they remove the item from credit report, the representative said they will categorically deny any requests to remove items from credit reports even though it is in their power to do so. They choose not to.
This is despicable behavior. They got the money they wanted and that is all they care about. They also only pretend to allow you access to your account online. There is a link where I am supposed to be able to access my account, but the link doesn't work... It's a bad script. So with the least amount of effort and responsibility or concern, this despicable company stays in business.
It should not be allowed. This behavior doesn't allow people to improve their credit. It doesn't support making this country better. It only helps to serve Enhanced Recovery Corporation's bank roll and interests. They should be held accountable in the same way that you and I are held accountable for our debts. When the account is paid, take it off the credit report.
Reviewed Sept. 23, 2014
I received a letter from this company addressed to my son. He hasn't lived at his address for 7 years. It is a debt collection notice for a cable company that he had an account with which was closed over a year ago. I called the cable company and I was told told the account was closed and there is no balance and it had not gone into debt collection. Glad I didn't send them a check for $100.
Reviewed Sept. 15, 2014
Class action I'm in. Create a Gmail account and put it up for anyone interested. It seems like they just send mail out to everyone with the same name trying to get paid from anyone. Who knows how many times they are getting paid on same bill. They had last 4 of SS# and completely wrong. It was for a Comcast bill that is not even servicing our area.
Reviewed June 24, 2014
This collections agency has been calling me to collect a bill from somebody else. They have apparently cross-referenced the phone number I have had for 18 years with the address of the home I bought 2 years ago. I bought the home REO from the bank, and apparently this debtor lived here previously. They will not stop. IS ANYONE WITH SIMILAR EXPERIENCE INTERESTED IN STARTING A CLASS ACTION? I will coordinate with an attorney to represent us all. Just need to have similar circumstances, where you are not the debtor.
Reviewed June 11, 2014
This company has been calling my home on a weekly basis for the past year attempting to make a collection on somebody else that does not and has not ever lived at our address with our current number. I have repeatedly told them that they have the wrong number and they have told me each time that they will take our number off their list, to no avail. I have explained that repeated calls for this long can be considered harassment and I received another call from them after receiving two today that I would be contacting the Jacksonville, FL police and filing a complaint.
Reviewed May 23, 2014
I have no clue who these people are and somehow they got my number at work and started harassing me. I have asked them to stop calling me at work and mail something to me as to what they want but have not heard from them.
Reviewed April 6, 2014
After receiving numerous calls at all hours and noticing the number on a collection notice, I did some research and found out these people are attempting to collect on a closed and paid in full checking account with Wells Fargo over two years ago. Come Monday morning, I'm calling the bank to verify the closed account that was paid at the branch and signed as paid and closed. The next step will be a lawsuit along with the bank and the credit bureaus!!!!
Reviewed March 23, 2014
I have close to perfect credit. All of a sudden while applying to an apt saw they put a collection account in Dec 2013, NEVER contacted me as required by law. And it's not even MY account. Will get it off or will sue them. Report them to FCRA. Class action is the only way to teach these people.
Reviewed March 10, 2014
A five-year-old telephone charge that came about as a result of a telephone contract that AT&T refused to rescind. Enhanced bought the paper February 2014 and immediately reported the charge as a collection, in the process dropping my credit score 100 points. I learned of this action in March of 2014 after this reported collection had reduced my credit score. Now this company calls me 6 days a week at 08:30 with threats.
Reviewed Feb. 2, 2014
July last year got collection notice from ERC saying I had a past due on a AT&T account from 2 years ago that had been turned over. I told them that it's strange that I have added phones and have renewed contract with AT&T and they have never said anything about past due. I called AT&T and then I submitted a rebuttal and it was taken off credit report, then December 9, 2013 they send another letter wanting the same amount. I called and rude person I talked to said nothing showed on computer. I told him the reference number of the letter that stated they had taken off credit report and he said he had no way to verify and I had to pay. Just checked my credit report and is still on there, except instead of $1309 they say its only $73. Its actually zero. They refuse to remove it.
Reviewed Jan. 28, 2014
Checked credit report. Found account in collection with them. I asked and was assured that upon receipt of payment it would be deleted from my credit report. They lied. They are deceitful. They accepted the payment under false pretenses and never deleted it from my credit report. Listen closely. If you pay an old debt and it's not deleted it may show paid satisfactory but is still hurting your credit score. The only way to boost your credit score is for the negative item to be removed. Paid satisfactory after being negative does very little to help your credit score.
Reviewed Jan. 26, 2014
Also guys, do not trust if you got a collections phone calls with a heavy Indian accent claiming to be from I.C.SYSTEM or E.R.C ( enhance recovery company) DEBT COLLECTION AGENCY. Base from Jacksonville, fl. Website: payerc.com or erccollections.com, the company in U.S is indeed legit, but please and please don't trust those agent with Indian accent (who claim to be calling from u.s. where as they were calling you from India) by giving out your cc information, you may mail in the payment to the main headquarters or use prepaid card. As one of their company in India, location: udyog vihar phase-IV, gurgoan under DIRECTOR: NALIN ** and Senior manager: MR.HENRY ** (real name: **) is a total fraud, they will save your credit card information, mailing add. Ssn, ph# and will then sold it out to some other company, please BEWARE.
Reviewed Jan. 10, 2014
Automated call that starts sounding like a dead call. Then a recorded voice says it is looking for a specific name and asks if you are not that person please delete the message. It does not require you to do anything to continue but then states it is Enhanced Recovery and is attempting to recover a debt. The fact that they do not confirm the person receiving the call and then discloses its collections attempts is illegal since they take no care in not disclosing such information except to the person in which they claim to be trying to collect. This is not my debt but is my phone # they are calling. Hope someone they find receives a call like this and takes them to court for such practice.
Reviewed Sept. 18, 2013
This company has attempted to collect an entirely made up debt saying they were working on behalf of AT&T. After arguing with this scum I called AT&T to report them and my state's attorney general. This is a bottom feeding company. DO NOT send them any money. DO NOT answer their calls or contact them in any way. Keep all records and file a report with your attorney general.
Reviewed Sept. 6, 2013
This company sent a bill to my husband who had just passed away a month earlier. The bill was for CenturyLink. We had NEVER had an account with CenturyLink. I called to tell them and they suggested that my husband had it previously but never told me about it. I told them I was with him for 30 years and we never had an account with CenturyLink, or had any kind of contact with them whatsoever... I also told them where to stick their bill. I believe they just got his name and address from the obits and sent him a phony bill hoping that his estate would just pay it. Fat chance.
Reviewed July 11, 2013
Not only was I receiving multiple phone calls from a number I did not recognize, but they even managed to harass my elderly parents on their home phone over the July 4th holiday. If that weren't enough, they even mailed a collection statement to me with a vendor/creditor name and account number from another state. Problem: I never in my life had an association with the creditor listed. I don't know how ERC managed to get my address and phone number, but they apparently failed to research the account prior to targeting me. A simple Google search clearly shows it's not my account.
Reviewed April 11, 2013
Unfortunately, since we moved in 2011, we were given a new phone # that apparently had been used as contact # for Sherry **. Since April of 2011, I have continued to receive harassing automated collection calls from Enhanced Recovery at 800 496-0748. The message advises you to ignore if you are not the intended party and also doesn't give you an option to speak to a real human being. However, since the time of inception, I have received a call from three live persons who have assured me that after hearing that I am not the intended party, that this mistake would be corrected immediately. However, automated calls continue to this date.
What is particularly annoying is that I am unable to walk unassisted, so trying to reach the phone is challenging and as I am not coordinated enough to write the recorded message and it never leaves a message on voice mail, so it is totally frustrating and the nightmare continues! Any assistance in clearing up this annoyance will be greatly appreciated as I have been so hoping they are holding their breath for me to pay this collection notice! Please be advised that any communication regarding this matter may be addressed via email only - no phone calls please!
Reviewed Feb. 15, 2012
The amount of $65.00 is no longer authorized to be withdrawn from my checking account. I received my credit report from CCS, and they showed Capital One account as a write off. This transaction has been withdrawn around the 23rd of the month. I would like to have e-mail confirmation that this matter has been taken care of.
Reviewed Feb. 11, 2012
I have received numerous phone calls for a Paul ** (not sure of spelling) reference number **. I have had this phone number for 10 years and during that time, no one with that name has lived here or even visited here. I just spent 30 minutes waiting for a customer representative so I could get these phone calls to stop. After that amount of time, I hung up.
Reviewed Oct. 8, 2011
Enhanced Recovery had two accounts turned over to them. I sent two checks to cover both accounts. In the meantime, one account, Web Bank, was turned over to another collection agency between Aug/Sept 2011. The check I wrote for the account on Sept. 1, 2011 was used to pay the AT&T Mobility account and not the Web Bank. Is it legal for them to change the information on a check? The check was presented to my bank on the 4th of Oct. 2011. Thank you.
Reviewed Sept. 15, 2011
I don't even know how this company and they got my phone number. I just got a new one, two months ago, and they were calling me within a week. It seems to be a violation of privacy. I also never have a person calling me, it's always a recording asking me to call them. It used to call every day at 8:00am but now, it calls me during work, school, dinner or whenever they feel like it. I have to keep my phone handy in case of any emergency with my daughter or family.
People know not to contact me at work, but Enhanced Recovery Company assumes that by risking my job, I will suddenly have whatever money for whatever debt they are trying to collect. I have received no information as to what they are even calling on.
I hope this company burns.
Reviewed Aug. 3, 2011
I have a mortgage with Wells Fargo. Wells offer me an optional product (Identify Theft) with my mortgage. I refused. Telephone calls to my home said that Enhance Recovery Company has reported me to Equifax and Experian credit.
Reviewed June 4, 2011
I have told them not to call me for months, and it is over a month's bill before I cancelled my Dish TV account and I turned in all their equipment. This collection agency calls me five times a day after I told them please stop calling me, am on disability, and they continue to call and were very, very rude to me. They are immoral, illegal and unethical.
Reviewed May 7, 2011
These people put a $40 collection entry on all 3 of my major credit reports. I have no idea what this money is for and I have never received any type of communication from them regarding this $40 alleged debt. I sent them a letter of request for validation of this debt on 12/30/10 via certified mail, tracking number which shows it was delivered to them on 1/3/11. I have not heard one word from them. It has been months. I would like these entries to be removed from all 3 bureaus credit reports. Obviously, they are fraudulent.
Reviewed Dec. 2, 2010
They charged me $12.95 per month for months and possibly years. When I called them in September, they agreed to refund me 3 month's worth, which they did. Then one month later, they billed me again! After getting nowhere by phone, I spoke with supervisor #**, 'Merrie', and demanded that they give me complete record of all charges made to me since the beginning! I told them to mail it to my home address and my email. We shall see.
Reviewed Nov. 11, 2010
Add to this: ESBI - Enhanced Services Billing Inc. I already called once to have it removed, but it continues to be on my bill. But AT&T also continues to add charges for a line I had disconnected three months ago. The complexity of the bill is also unacceptable. I am trying to find an alternative, so I never have to use AT&T again, but all I have found is equally complicated or cost a lot more. A waste of many hours of my time trying to get these charges removed.
Reviewed Sept. 25, 2010
My parents have been making payments on a debt that ERC obtained. They agreed on a certain amount to be paid per month-- a hardship payment; which is all they have left each month, and they now want to have more than double this. It was explained that there was $130.00 left each month and will send that amount until it is paid off.
The rep, Mrs. Cam, handling the account said it was not enough per month anymore and threatened legal action. She kept insisting and making my mom feel as though she had no choice but to agree to an increase. "There was no way it could be paid due to not enough money in the month", she told me. I told her she needed to call them and tell them there was no way she could pay over the amount she had left each month. Again the rep began to insist and make threats about legal action. It was asked to speak to her supervisor, I was told his name was Luis. After a long while, he agreed to $130.00 each month .
But not 10 minutes later, the rep handling the account called to say the agreement she felt forced into, was broken and the account was not in good standing. I am very upset with this entire situation. My father has dementia and my mother has a bad heart. She's had one heart attack and every time she gets off the phone with ERC, she is stressed, crying and I am scared she's going to have a heart attack over this company not wanting to accept the amount that can be paid. When people are actually saying “yes this is my debt and I want to pay it”, why not let them pay? Why not accept the amount until it is paid off as long as no payments are missed?
Enhanced Recovery Company Company Information
- Company Name:
- Enhanced Recovery Company
- Website:
- ercglobalcx.com