National Recovery Agency Reviews

I reached out today for clarification on a surprise notice, and Candace walked me through everything and sent me the documentation I needed. She was so pleasant and cheerful and made what could have been a bad phone call so much better. She's kind and understanding and I wish all customer service agents could be like her.

I spoke with Nancy, at the Harrisburg PA location on the phone just now, I was calling to update my card information. I want to express how pleasant she was and very professional. Customer service is so important to me and Nancy was over and beyond. Thank you Nancy

Nancy helped me to figure out exactly what I needed to do to get my issue resolved. Thank you for your help and your time Nancy!

Nancy was wonderful and assisted me with all my needs.

Just got off the phone with Elizabeth and I got to say, for a collections agency and customer service center she was mind blowing awesome! Super clear on the phone and easy to understand! Incredibly helpful! Thank you!

I called after making a payment online, shortly after, I had a panic attack thinking, "wait, is this a scam" I was crying while the phone was ringing. Then Nancy picked up, within seconds I was relieved. She was knowledgeable, nice, and so sweet! By the time we ended the phone call I was laughing. I even went and told my coworkers how I just spoke to the nicest lady and she made my day. Thank you Nancy! We need more people like you on the other side of the phone. :)

Just had an excellent conversation with a "Mrs. **" and all of my concerns and issues were resolved amicably. The experience was very pleasant and professional, and was honestly impressed by her performance.

I can’t thank Nancy enough for all of her help. She has been extremely thorough, patient, and supportive while working with me to get my debt collection situation figured out. Even though this debt stems from an issue with my previous employer, Nancy never judged—she focused on helping me find solutions and made a stressful process so much easier to manage. Her professionalism and genuine care really stood out, and I’m truly grateful for her guidance.

I called about a debt I had to verify that the debt could be settled at 50% and Nancy was able to help me take care of my debt. Very helpful and nice and with all she did. Thanks so much for helping me get things done. You're amazing Nancy!

Nancy was phenomenal to work with! I called to get a forgotten debt under $60 taken care of and it was an easy breeze. Her energy was beyond vibrant and I love how patient and fast she worked. NRA has a good one on their hands!

Miss ** is an absolute sweetheart and is so personable and even tho I was literally calling to pay a debt (which no one wants to do) she was such a lil angel about the whole thing, 12/10 she deserves a raise.

Positive experience with Lisa M. I have had a debt that was not mine (fake) circulated all over the place. For some online payday loan I never took. I've been harassed by both shady agencies and a few legitimate over the last 18 months. When this appeared on my report, I called and Lisa helped me. Issue is now resolved and gone from my credit report. I felt like I was listened to and respected.

Let me just say that before I made this call, I was not expecting what and who I got, Michele H. She not only gave me the BEST news, but she gave me some jewels to use later. Instead of crying I left smiling. I've never lol so much with someone I owed lol. This is the kind of debt collector, not that I plan on needing one again, but if I did, I hope they have her heart and knowledge. She really opened my eyes to things I'd never paid attention to when it comes to my bills and insurances. I told her, and I'll say it again, since she lowered my pressure and my bill, they need to raise her pay ASAP!! Thank you Michele H at National Recovery Camp Hill. You are the MVP!! BE BLESSED!!

April ** is a professional individual. People fall behind. It happens, but I can honestly say April ** at National Recovery made this a great experience. This one of the most professional and enjoyable experiences. She assuaged my concerns and gave me every assurance and assistance. Great young professional and a great experience. Thank you, April.

Kia went above and beyond for me today. She stayed in constant contact with me while we worked through the IT issues going on. She helped keep my stress level from plummeting through the roof. 20/10 would definitely recommend! Please give this lady a raise, it is well deserved. Again, thank you Kia for all your support today. You're a rock star!!!

I called in to discuss an old debt from pre-pandemic. I spoke with Nancy who was kind, helpful, and knowledgeable. She looked up my account, found a settlement for 30% off, and was able to set up a post dated payment with my debit card so that I could settle this debt on payday. She also informed me that once paid, NRA will notify the credit bureaus to delete to delinquent account from my credit record as paid.

Hi my name is Karen **. I had the most amazing representative name, April **. I hope I spelled her last name right. She is very professional and her spirit radiates through the phone. It make for a good day when a person is greeted like that.

I had an outstanding medical bills that needed taken care of and I called and spoke to a representative by the name of Nancy and she was wonderful and very gracious. She apologized for having to make me give her my card number more than once because they were separate transactions and I had no issues at all doing so because it was not her rule so why get mad at her over it. She had great communication skills and was very friendly and helpful!

I'm disabled and blind. The lady wanted to know if I wanted to pay. I'm almost dead. Then they used my married name. I never change my name so I guess they were trying to scare me. I don't care. My husband don't care.

I had a credit bill pop up on my credit report. This related to an old address where the bills were never forwarded to me. I talked with Miss **. She was friendly and in less than 5 minutes we solved the issue and the company removed the derogatory information from my credit report. It was no big deal.

I had a 3 year old gas bill for $134 that was not paid. It ended up on my credit report just in time to destroy my mortgage refinance. National Recovery Agency put the collection on my credit reports. I contacted them to ask why they didn't try to contact me to ask for payment. The rep gave me 10 attempts to call me on my cell with 3 of those attempts leaving messages. The message was, "We are attempting to collect a debt... please call us." It seems to me that common sense would lead any consumer to consider such a message a scam. They should have contacted me through mail or even email. Well anyway, maybe they did follow the "rule of law" but it was a poor attempt to resolve the debt and it cost me dearly.

I had Dwight help me with paying off my account, there was a lot of people with my name but he figure it out and did everything in his power to get it done quick and was very polite and kind! Thank you.

A good point for this company -- their phone reps are very courteous and professional. Other than that, I can't say anything nice about the company. I suffered identity theft several years ago and filed police reports at that time. I provided copies of the police reports to NRA. NRA refuses to remove an open debt that was obviously incurred by the identity thieves based on geographical location (100s of miles from where I live) and time it was incurred (around the same time as I filed the police reports). It's not my debt so I will not pay it. I wish NRA and other similar companies would quit bothering victims who already have enough headaches just dealing with the other fallout from the identity theft.

I spoke to David at ext 3003. He was cool as **. David processed my payment quickly, so I could call and have services turned on in my new apartment. He has a good sense of humor and easy to talk to. I give David 5 stars!

Good service and courteous people who understand. The wait times are little to none and the people were understanding and very helpful. I had a great experience and had all my questions answered and my problems resolved.