National Recovery Agency

I had a 3 year old gas bill for $134 that was not paid. It ended up on my credit report just in time to destroy my mortgage refinance. National Recovery Agency put the collection on my credit reports. I contacted them to ask why they didn't try to contact me to ask for payment. The rep gave me 10 attempts to call me on my cell with 3 of those attempts leaving messages. The message was, "We are attempting to collect a debt... please call us." It seems to me that common sense would lead any consumer to consider such a message a scam. They should have contacted me through mail or even email. Well anyway, maybe they did follow the "rule of law" but it was a poor attempt to resolve the debt and it cost me dearly.

I had Dwight help me with paying off my account, there was a lot of people with my name but he figure it out and did everything in his power to get it done quick and was very polite and kind! Thank you.

A good point for this company -- their phone reps are very courteous and professional. Other than that, I can't say anything nice about the company. I suffered identity theft several years ago and filed police reports at that time. I provided copies of the police reports to NRA. NRA refuses to remove an open debt that was obviously incurred by the identity thieves based on geographical location (100s of miles from where I live) and time it was incurred (around the same time as I filed the police reports). It's not my debt so I will not pay it. I wish NRA and other similar companies would quit bothering victims who already have enough headaches just dealing with the other fallout from the identity theft.

I spoke to David at ext 3003. He was cool as **. David processed my payment quickly, so I could call and have services turned on in my new apartment. He has a good sense of humor and easy to talk to. I give David 5 stars!

Good service and courteous people who understand. The wait times are little to none and the people were understanding and very helpful. I had a great experience and had all my questions answered and my problems resolved.

Erika ** is a very helpful and understanding agent. She has made my experience with a credit collection agency less stressful and very helpful. She deserves a job well done. I love working with her. She is an asset to your organization.

Even when you send these people a statement showing that your bill is paid in full, they still call you and try to get money from you! The lady who called me didn't even make sense, just kept repeating the same thing over and over, like somehow saying it enough would make me think I still owed them money.

This company continues to report that I am delinquent even after I have sent proof several times that it is not a valid claim. They say, "send the proof and we will take care of it" and then they don't. Since 2014 they report every month. They even told me that is only $670 just pay it and it will be gone. I don't owe it, I will not pay it. This is a scam as old as time.

My rep was Shakia ** and she was very courteous, professional, and she also followed up with me to make sure I was still interested in resolving my debt. I didn't expect a Brooklyn girl to be so nice but she was the exception I guess. Other debt collectors could learn a lot from her.

The representative that I spoke with (Avery) was very professional and prompt. He provided all of the information that I needed to resolve some collection accounts that were showing up on my credit report.