Enhanced Recovery Company Reviews

This rogue company keeps "refreshing" the date of a debt I had with Sprint that has long expired under the statute of limitations. At least 13 years has passed since I dealt with Sprint whom sold the debt to ERC. Sprints original claim was for an unpaid bill which included multiple calls to Europe for hundreds of dollars that I did not make. They ignored all my reasoning and evidence. I'm going to have to hire a firm to sue for harassment.

I have been attempting to work with Enhanced Recovery Company for sometime. My client asked that I settle some debts for her. In little time I was able to settle each of them with the exception of the one with ERC. Since late 2018 ERC demanded that a Power of Attorney had to be mailed to them. (keep in mind other creditors allow a POA to be faxed and even scanned straight to them). ERC first provided me with a mailing address which was inaccurate. Then they provided a second address and later claimed they did not receive the POA and to please mail out another.

Called and settled debt. Was told it would be removed from credit reports within 30 days. Called after 30 days and was told it usually takes around 45 days to be removed from credit reports. Called again after 45 days and was told they don't and won't remove it. Only send me a letter stating the debt was paid. I freaked out and told the rep about the previous promises. I then left a message with the office of the president asking WTF? They called me back and said they had listened to the recorded interactions from the previous month I had with their reps. He said I was correct and the reps should not have promised the removal of the negative debt. But since they did he would honor it and had the negative debt removed from all three credit unions.

I keep getting collection letters from ERC for some company called "Deals Supreme". I live in a private residence and have informed them of such and that several times. I got told the first time that they would remove my address from their records, got another collection letter 3 months later. I contacted them yet again and was told that they did not care that it is a private residence and not a business, that I would pay the collections notice. Now I have never had an account with the original creditor (AT&T U-verse), But ERC still keeps saying that I will pay the collection letter. They do not even care that they have the wrong address.

First of all, I've never received anything from them by mail. I saw the debt appear on my credit report a few days ago. I called them and to verify the account they used an address that I lived at over 7 years ago. The rep claimed it was the billing address on the account. At which point I stated that I did not have AT&T at that time so why would they have that address as the billing address. Then he accused me of not listening and that he stated that was the mailing address. Then I asked why that was the mailing address if I had no account with AT&T at that home over 7 years ago. He then proceeded to tell me I needed to just pay the amount I owe and he didn't know why I used that mailing address for the account if I wasn't living there. OMG! Seriously!

ERC just attempted to collect a debt from me that was past the 7 year limit per the Federal Trade Commission, which is not good, as this was a fraudulent attempt to collect a debt. The collector sent me to a manager who then apologized and told me they would not call again.

I received a FRAUDULENT attempt by ERC to recover a beyond the 7-year statute of limitations credit account per the statutes of law set by the FEDERAL TRADE COMMISSION set to protect consumers. ERP FRAUDULENTLY stated that I opened an account with DirecTV on 6/18 but in turn are attempting to collect a debt that is beyond that statute set by law! I have read books on how to change my credit and have rebuilt my credit myself after reading the book DEBT CURES by KEVIN TRUDEAU.

This company offers to adjust your so-called "debt" owed to other companies. When asked to substantiate their claim, they mail a paragraph template letter simply stating what they claim is owed but without any accounting of the details. This is especially concerning and disturbing to customers such as us who even overpaid Sprint Wireless just so that we could get out of a messy and flawed accounting of our bill and repeated harassment by Sprint representatives stating "something bad will happen if we leave Sprint! It's a dumb move!" We thought we were finally done with Sprint, but then comes this cohort Enhanced Recovery Company (ERC) with yet another round of gangster tactics. ERC purchased Sprint's fraudulent amount owed from another company against whom we filed a formal Consumer complaint.

Contrary to most reviews I read, my experience with ERC was great. I found THREE marks from them on my credit report. I contacted them immediately and was greeted by a very professional representative. I explained the situation and he seemed genuinely happy to help. I asked for settlement amounts on each of the 3 old accounts and he made offers on all 3 that I couldn’t turn down. The old debts were paid and I was sent 3 emails almost immediately with letters attached showing the debts were settled but paid.

I had a problem with something on my report that was not correct. After speaking with the “Office of The president" supervisor NATOSHIA and explaining my situation she was very efficient and resourceful when looking at my file and made the necessary changes. Don’t be so quick to judge ERC, have you documented information ready and the company will listen to your circumstances and help you resolve your concerns if merited. Thanks again to everyone that took the time to listen and hear my story.

I received a letter to my home address that stated I had an unpaid debt that had gone to ERC collections for $57 that could be immediately settled for $39. The company it claimed I owed money to was one I had never heard of. On the letter it said that if I did not call them within 30 days of receiving the letter that would be me admitting to the debt. I waited roughly 20 days and gave ERC a call. I told the woman who answered the phone that this was not correct. She then asked me if I had ever lived at ** S 3rd St. I admitted that I had never lived there. I asked if she could verify my birthday to prove it was not me. She said "No, that is all the information we have".

I bank with Chase and received a notification via email one night that my credit score had changed. I logged in to Chase Credit Journey and discovered new collection account from Enhanced Recovery Company. It showed a collection for $67 from Charter Communications. Now I know I settled my bill with TWC back in 2015 when I switched to DirecTV and returned the TWC equipment. SO I knew I did not have bill. I called ERC and they were so unprofessional. Chewing gum on the phone or eating while talking to me. They had no record of my information and no record of any collection account.

This company has tried adding collections to my reports under Time Warner and Charter, problem is I've never had either and have had them removed numerous times, seems whenever you ask for proof it seems they won't provide it.

I received a letter stating that I owe Time Warner Cable $475 because of a delinquent account, which has now been transferred to debt collections. Interestingly enough, the service address was my mom's, which is a rural address that TWC/Spectrum/Charter have never been able to provide service to. I contacted Spectrum and the representative stated that if I had a delinquent account, even from 6 years ago when they were TWC, I would have been notified when I reapplied for service 3 years ago. To further suspicions, this debt has never appeared on my credit report this entire time. Enhanced Recovery Company needs to be investigated.

I received a debt collection notice from ERC for a Time Warner Cable bill. First, I've never had time Warner cable. So I contacted these people and they informed me it was for service provided in Dallas Tx in 2010. I haven't lived in Dallas in almost 20 years and the address they gave me, I NEVER lived at. I printed out their identity theft paperwork and made a police report. Then I started reading the reviews. This place wants you to send them a copy of your birth certificate to validate you are who you say you are. Red flag people! I will be contacting a lawyer and have reported them to the BBB. I have documents of all my addresses since 2005 so these people will NOT be receiving ANYTHING from me.

I have been trying to repair my credit for several years, making progress and suddenly, ERC shows up out of nowhere. It was supposedly a balance owed to Charter Communications, yet I hadn't owed money or had an account with them in over 5 years. All equipment was returned and I thought that was that. I freaked because ERC ruined a year's worth of work on my score with this bogus, arbitrary "collections account." I discovered this black eye on a weekend - no one answered their phone at this "company" until the next weekday, so I contacted a rep at Equifax.

I am citizen of the Unites States of age, would like to make a complaint against operating credit debt collection agency Enhanced Recovery Co. who does not care about consumers' rights for identity theft. I have made several attempts contacting the agency disputing fraudulent accounts. I sent police report, FTC report, affidavit & proof of my identity. They refused to Delete & consider the (FCRA) FAIR CREDIT TRANSACTION ACT, CONSUMER FINANCIAL PROTECTION BUREAU OF CALIFORNIA CREDIT LAWS Sections 605B, 615(f), 623(a)(6).

I received a call from this company. They asked for my wife and claimed it was a personal financial matter. Mario was his name and he was trolling for my wife's personal information. He was aggressive, rude and couldn't tell us what the call was regarding. He tried to get our personal information until we hung up on him. I called ERC direct and asked if I owe a company money and they said no. THIS COMPANY IS MORE THAN A DEBT COLLECTOR AND THEY PREY ON PEOPLE. Feel bad for the next person Mario calls who will not stand up to his aggressive tactics.

WARNING - Received a collection call today regarding an account that does not belong to me. Tried to get payment for a cable bill from an address that I have not lived at for almost 10 years. Called the cable company - no account on file.

I currently have Equifax credit watch and I notice a debt of $159.00 pop up on my credit report at the I had Lexington Law working on my credit. Lexington Law disputed the claim but 2 months later the collection came back. I decided to stop paying L. Law $79.99 and pay the AT&T collection (after all it was mine because I forgot to return their internet equipment within the 30 days of cancellation). I called Enhanced Recovery and spoke to Keshia **. Who was extremely nice and helpful. I paid the amount and she told me to call back in a couple of days to receive my payoff letter. I called back and they emailed my payoff letter and mailed me a copy. They were very professional. Call with a positive and calm attitude, speak to the customer service reps with respect and ask about payment options.

On 9/19/2014, I switched my cell phone service from T-Mobile to Verizon. I called T-Mobile right before just to verify that I was good to go even though I knew I had no any obligation (I was with them for 8 years). T-Mobile assured me that my account was current and I should expect a last bill of partial payment. My nightmare started from there. T-Mobile continues to charge my Amex for service not existing anymore. I had to contact them 4-5 times but got very contradictory info from different agents. All I needed was a final bill (I used paperless billing so I didn’t have hard copies. And since I was no longer a customer, I couldn’t log in my account to see the details either).

I believe that ERC is a scam organization. Somebody used my phone number, which I have owned for 45 years, as their own and then apparently did not pay their bills. I explained to these people that they have the wrong person but they keep calling and when I answer all I get is a robo message. I am now documenting every communication with them so that I can take them to court for harassment. One bit of advice that l can give to people from my own experience with a debt collector who tried to collect on a bill that my father had not paid prior to his death is to check your state's statute of limitations for debt collection. That collector tried to get me to pay that bill several years after my dad's death and I just kept laughing at them until they finally gave up.

My father received a collection letter from ERC for a debt to CenturyLink. The account # was not his nor was the spelling of his name correct. We called CenturyLink verifying his account was current and that that he only had one account. (We thought someone may have set up a fraudulent account with CL). We called ERC and were hung up on 3 times. We wrote them, letting them know this information we received from CL. They emailed back asking for his address, SSN and full name. We didn't contact them back because that doesn't seem like information they would be requesting if it was a valid account. I think they are collecting on debts they created themselves.

Just called ERC for a bill I had with AT&T. It was a completely unprofessional call. I could hear people in the background yelling and screaming. They seemed to be very proud of the amount of money they were able to extract from customers who had paid off their debts. I could barely understand the person who was speaking to me because of the noise. When our transaction was done, the person did not leave with a customary "Have a nice day" or "Thank you for using ERC," she just hung up. If you can avoid any interaction with this company I recommend it.

They said that the only way that they would take it off my credit history (within 45 days mind you) was IF I paid it AGAIN!!! Really -- Pay same bill TWICE!!! I was infuriated that I had to pay for a bill that was SO OLD from AT&T that Enhanced Recovery had PAID FOR in order to get my Credit History out of collections! AT&T account was so old that I had no idea how I could have a bill with them when I had paid ALL BILLS WITH THEM OFF. I told Enhanced Recovery that this is THEFT!!! They insisted on my payment. I cannot get my home loan without paying TWICE. Horrible!

It is unfortunate that a company will purposely lie to customers about what they owe and how old the debts are. These are accounts over ten years old and this company is still trying to collect full balances on accounts that really should be removed out of statute. They push their collectors to lie about the settlement amounts and what they have to pay, when a lot of people are broke and struggling. I would caution the customer to really look deep into this company if they are on their credit reports. Because more times than none, they are out of statute.

Criminals and liars. Time Warner sold off my debt to them in the amount of $350. I called them on June 9 to settle the debt for about $223. They confirmed that I would shortly receive a letter confirming that the balance is 0 and it would be removed from my account. On Monday, June 12, they sent me another collection letter for $140, which was not even the difference between what I owed and what I settled for.

I first contacted this company on 6/14 to pay one of my accounts, yes one out of three that is (don't judge me). I spoke with a young man name Leighton. The first account I paid for (well I thought I did) was AT&T. He asked me for my cc# three times, which I was a little skeptical because he said he didn't catch it the first time. He assured me that they don't keep records of this info. Well the next morning I woke up no money had been taken out of my account, and yes there was more than enough in the account to cover it. I called back to speak to him, the young lady Jasmine advised me he was not in the office was there anything she can do to help. I didn't want to deal with all these different people but I wanted pay these bills off. I brought her up to speed on the situation, she stated to me no payment was submitted. So what happened to my cc info I gave him? She said he must have thought he submitted it but he didn't.

Within the past year I noticed a collections pop up on my Credit Karma, which I check at LEAST weekly. It was an Enhanced Recovery Corp. collection for AT&T. I move around quite a bit (military) and may have had AT&T back in 2010 (possibly). I am very good about closing accounts when I PCS/Deploy, etc. So needless to say I'm so confused by a $35 dollar charge. However, my financial advisor said to pay it so it will go away. I called ERC and imagine my shock when they told there was "NO RECORD OF MY NAME OR SOCIAL!" WHAT?! I mean what in the holy great world of anything good can they just not have any record of me?

ERC has to be the biggest scam known to man. They placed a $52 charge off on my credit report from T-mobile one year after I cancelled their pathetic service and the account was paid in full!! This ** dropped my credit score 75 points!! I surely hope ConsumerAffairs evaluate these reviews and prosecute these got damn thieves!!