Consumer Complaints and Reviews
I originally hired DRS to collect on an outstanding invoice. Pat was very enthusiastic about helping during our initial calls. He would communicate frequently and was very easy to work with. About a month after our first conversation, Pat said that they had successfully collected the debt for me but it would take 30 days for them to remit payment to me. After the 30 days passed, no check had come. It has now been at least 3 months and I have received nothing. I have called dozens of times, emailed the same. No response. There appears to only be two people that work here. The same very rude "receptionist" just transfers me to the same voicemail regardless of my request. Unbelievable that they are still allowed to do business.
We received a letter saying we owed for a doctor bill that was 12 years old! Upon research we found that the doctor and hospital records did not show this debt. Also found that allegedly Debt Recovery Solutions is in collision with other collection agencies who buy and sell old debt records, then try to collect on them, even if the debts have been paid. Contacting them and asking for proof within 30-days is one step you should take. But more importantly, file a complaint with the Consumer Affairs Dept. of the Attorney General's office in your state. Also file a complaint with the Better Business Bureau of both your and their state. In our case, the Consumer Affairs complaint was what ultimately took care of it... The alleged debt was cleared and our credit was promised not to be tampered with.
This company has called me three times from this number **. The first was a lady, then the last two were men. They claim to be trying to collect on a credit card debt for $1,768 but will settle out of court for $798.57. I called the creditor that they claim I originally opened the account with TWICE and they have no record of me by the credit card number I was given or by my social security number. They have threatened to serve me with court papers if I do not settle. The guy that called me today is going by the name of Jeff **. He says they own the "chain of title" on my account. He said the chain of title was sold to UNIFUND which was sold to DALTY which was sold to US Debt Recovery. Mmm... Is this a scam or what?
I received a call from DRS. They said I have a debt from CitiBank for $4k. Don't even remember having a CC from Citi. Well he kept on talking and said DRS will file a lawsuit in a small claims court in Fr. Bend county for unpaid debt by August 10th 2016. I asked him when was a last transaction made by debtor, he responded by saying in 2006 but in 2010 ARS made a transaction which kept the debt alive and then NCO made a transaction in September 2012 which leave the statute to expire in September 2016.
I asked him again when was the last transaction by debtor. He repeated the whole thing. I said "if ARS or NCO made the transaction that make them a debtor". Then he said "we can settle it for $969." I said "can I counter" and he typed a message and said let him ask his supervisor. My counter was $650 and he accepted. I don't understand if the loan is for $4k how can someone just accept a merely 15% of the debt. I said "I will call you tomorrow to make arrangements for the payment."
Then I spoke to this Law Firm and they said the Time Barred or Statute clocks starts from the 1st day of missed payment and Texas Statute is for 4 years only. She also asked me to ask them to verify the loan and if it is time barred. I called the guy and said "I need verification of debt" which he cut corner and went back to filing the lawsuit. I interrupted him and said "is my debt time barred". He said "NO, because ARS and NCO made transaction". I told him "the transaction has to be by the debtor and in this case if I had the card the last payment was in 2006." He was irritated and said "we'll see you in court" and hung up. Their physical address is a UPS store and the law firm I contacted said they cannot file a federal lawsuit against DRS if there is no physical address. If anyone has a physical address please respond and lets file a Class Action against DRS.
They claim I owe Capital One $579. I have 2 accounts, both always in good standing! They put it on my credit report and dropped my score! This is not only a scam but it dropped my credit score!!! BBB complaint filed!!! What Scum Bags!!!
How do I know I can trust these reviews about Debt Recovery Solutions?
- 692,550 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
This HORRIBLE company somehow got my company phone number AND my direct phone number and called and left a very PERSONAL information on my OFFICE voicemail. I could get fired for that and for THAT, I am contacting the Better Business Bureau AND the Office of Inspector General AND the Illinois States Attorney's office because THIS is a violation on many levels.
These guys are bad news. I hired them to collect a debt from a former client. I was very explicit that they were to exclude a bad check from our agreement because the police were pursuing that for us so Debt Recovery Resources was only to pursue collection of the remaining amount. DRR failed to collect anything they had agreed to collect. They are unable to deliver on their boastful promises. So instead, they turned on us, their client, and demanded we pay them a fee for the bad check that the police helped us collect. When I protested this apparent misunderstanding, I was called by Todd **, one of their collection guys (the irony...) who was immediately irate and attempted to belittle me with trite insults. I then instructed Harvey to cease all further collection activities which he is required to do by state law but he refuses.
I have received hundreds of calls from this place. Even Sometimes late at night. I don't know how this place is still open. I tell them to stop calling, but they keep calling. Sometimes even more.
We have been in the process of buying a home. Long story short, I check my credit report and it has dropped OVER 100 points! The offending company on my report showed up as a different number. I called them. They let me know it was with another company, so I called that company. EIGHT numbers later, I ended up with these scumbags. They let me know that they were trying to collect a debt for a medical bill (for which I had insurance to begin with, so I'm not sure what happened there) from 2009. That's right. For SIX years, I receive not a phone call, letter, or anything stating that I still owed anything. I still would not have known, had it not been for Credit Karma notifying me.
So naturally, I call to dispute. I get on the phone with a very uninterested-sounding woman who cut me off mid-sentence and said, "Ok, we will dispute it. Have a nice day." A couple of hours pass by and things aren't making much sense to me, so I call back. I talk to a guy this time, who is slightly more helpful. I tell him, "The last lady had not even confirmed my address, so how would I know when the dispute was settled?" He goes on to tell me that THEY DON'T EVEN HAVE AN ADDRESS ON FILE FOR ME!!! I'm not a genius, but before you can ruin somebody's credit, don't you have to send them a bill and at least GIVE them a chance to pay it? This is the worst.
I called back today, about two weeks later, and got into a heated argument with a guy and demanded to speak to a supervisor. He then told me none were available, that they would call me back, and I insisted that I wanted to speak with one now. He transferred me to another lady (who was not a supervisor), who told me the same thing. I'm just curious, has anyone won the battle with these leeches? What did you have to do? I'm at a loss, other than contacting BBB and an attorney.
I looked at my credit report, been working on rebuilding it to get a business loan! Debt Recovery Solutions LLC has on my report a vehicle debt from 2007, yet they put it was opened in April 2015! The original had been off my credit report for a while now! I have disputed this, but in the meantime my credit is down over 150 points! I was counting on this to get my business loan! I have equipment, that I need to get my business off the ground and this company has ** this up for me now! I am losing money for each day, this is going to take! This company deserves to pay for destroying lives, businesses, etc... I hope a lawyer contacts me and we can sue them for all sorts of damages now!
I'm just wondering if any of you have come at them with the statute of limitations for your state. The last time they called me (5-19-2015), not only did I inform them that since they had yet to provide any tangible and legal proof that the debt was even mine I would now be contacting my local AG, FTC, FCC, BBB, and CFPB, but also that the statute of limitations had run out on "my" debt, they could no longer threaten me with legal action, they can't sue me, and any future phone calls will be recorded for police action. Well, as we've all learned, they hung up on me, but not before calling me a choice word. I had to laugh at that actually. Apparently it is very difficult for them to swallow the medicine they so love doling out...
This company is a nightmare. Their employees are extremely obnoxious and down right rude. I have never been more unmotivated to pay a debt. They dropped my credit score 50 points as soon as I acknowledged who I was for a $200 medical bill that was 9 years old. I worked in collections for years and know for sure that their methods and inconsistencies with peoples' credit are in no way conducive.
Received mail that I owed over $7000.00 for a Citibank credit card. I have never had a Citibank credit card. At police station filing a police report. Letter states willing to settle for $2,000.00 settlement. That's a big difference if this money is really owed. They asked for my social security number (last 4 digits). I did not verify the numbers. Then they said "never mind, we will close account." We shall wait and see!!!
Pulled up my credit profile and an account in collections from Debt Recovery Solutions with original creditor California Check Cashing for $191. Never dealt with this creditor before since I have had my own bank account. My credit score went down 51 points because of this. It's not right!
I found out that Debt Recovery Solutions, LLC was on my credit. I called them and made arrangements to pay them in installments. I completed the installments three weeks ago 1/17/2015. I have been asking for a satisfaction of settlement letter for over a week now. Mr. **, was nice but not effective. Ms. **, is the rudest and most unprofessional person I have ever spoken with in my life. They have been coming up with excuse after excuse to why I haven't received a satisfaction letter after calling everyday kindly asking for it to be emailed to me. Yesterday, I asked to speak with a supervisor and got stonewalled yet again by being told that the supervisor will call me back. I never received that call. This is truly disheartening to know that employees are representing a business in this manner.
The owners of this business should be embarrassed by their employees conduct and actions. My next stop will be the Better Business Bureau.
My experience is the same as everyone. How many of you on here use freescore.com? Just out of curiosity. Trying to track down where they are getting our information. They have my full ssn# and have filed on my credit score. I am going to fight these bottom feeders till the end.
For the second time I have received a letter from this company claiming I owe a sizable amount of money to a bank where I have never held any accounts. Both times I have called and they have asked if the last 4 digits of my SSN were ** and I in both phone calls it took me saying "NO" 3 or 4 times before the rep would say "Oh, then this must not be you. I'll make a note of it in the system." Ridiculous.
For the past 3 years I have been receiving calls from Debt Recovery Solutions saying that I owe $473 to Verizon. I was told that I could do a pay out which was offered to me for $69. I paid it about 2 years ago. For some reason I am still receiving calls with people telling me that I owe the amount of $473.00 and it is still showing in Credit Karma. Whom do I contact to get this problem fixed. I am trying to purchase a town home, so these bogus charges need to be removed A.S.A.P.
These sons of ** ** up my credit score by 86 points over 60 dollars that I don't owe to anyone. I am going to ** them in the **.. Going to see a lawyer after I deal with the ** forms that I need to fill out with Experian.
I received a call from a woman named Nesha on 5/22/2014 stating that I had an outstanding debt for almost $300 from Verizon. She had my name and provided me with the last 4 digits of my SS and a # from this supposedly acct that was Verizon and it was opened in 2004. I told her that I never had an acct from Verizon and that she had to be mistaken. She stated that the acct was sent to her office and want to see how can I satisfy this debt and she was willing to make a payment plan with me. I clearly stated that I don't have no money to pay for something that I had no knowledge of and she said she understood. I told her that if I had an outstanding debt from Verizon since 2004 why didn't Verizon contact me personally to recover the monies. She stated that Verizon wasn't going reach out to me no longer in which Verizon never did and that they hold onto acct.
So now 10 yrs later, they want to mention to me about so money I clearly don't owe and never had an acct with Verizon. I told her before I would considered paying money to any I wanted something in black and white writing with information with an address etc. I still didn't receive any reply back as of yet. I regularly check my credit report and found nothing on there as to what was stating. She also said that I would have not seen it on my report. She called me from a Connecticut # ** and gave me a # to call her 877-949-1824... I not sure if this is a scam or what but please beware.
I've been receiving vague & threatening calls about being involved in "fraud," which is totally absurd. I have reported the calls to the new Federal Consumer Financial Protection Bureau. I encourage everyone who has had horrible experiences with them (seem to be par for the course!) to do the same. Believe it or not, federal agencies such as the FTC (Federal Trade Commission) is cracking down on these unscrupulous scavengers.
This company has been contacting me about debt that is not under my name for years... I'm not even sure how many years. My credit score is 768, but they're saying I owe thousands of dollars to companies I've never had a line of credit with. I'm not even sure how one can spend almost 2k at Radio Shack. Both companies tell me that they cannot find any record of these debts. I've asked DRS to provide some sort of documentation (aside from the letters they send me just telling me I owe debt) that shows where the debt originated (state, town) or what was purchased and they have never been able to do this. Literally, I can get no other information beyond the name of their company, a dollar amount, the company I originally owed the debt to, and the year it supposedly originated. Both of the aforementioned debts supposedly originated in the late '90s.
In the past, I've tried to respond to DRS, but I was met with extremely unprofessional behavior, bordering on belligerent. They told me that I was a thief, that I stole things from these companies. They screamed at me, hung up on me, cursed at me, threatened my job (which is confusing if they're trying to get a debt paid, imaginary or not) and threatened to tell my family. At one point, a debt did appear on my credit score, unbeknownst to me, and it caused me to not get hired for a job (I did get the debt removed from my credit once I found it). When I realized I couldn't get anywhere at all with their incredibly abusive agents, I began putting their numbers on block and I sent a letter to Equifax (at an Equifax agent's suggestion) to flag my account in case anything from this DRS should appear. Basically, it preemptively states that if they put anything on my account, it is fraudulent and should be investigated immediately.
What bothers me is how they got these debts attached to my name and SSN. The only debt I've ever had was a school loan which was always current and is now paid off. My parents filed for bankruptcy in the late nineties, but after asking them about this, they are fairly sure they never had accounts with either of the stores DRS has claimed I owe money to. I have filed complaints against DRS, sent them cease and desists letters, and even consulted an attorney. Nothing has made DRS stop contacting me about these debts. I have all their numbers on block and I keep but do not respond to the occasional letter that shows up. I'm pretty resigned to the fact that they're probably going to be calling and demanding money for debts that don't exist until I either die or my phone number changes. As long as they don't try put it on my credit score again, I really don't care anymore at this point.
I highly recommend not engaging with them until you've contacted the companies where the debt supposedly originated first and check your credit reports. You can get a free credit report online in about five minutes from Equifax and you do not have to pay for it if you state that you believe your credit might have been tampered with.
I was contacted by an associate by the name of William ** who said he was the 3rd party trying to collect a debt from a 2nd party. After he didn't verify my correct name he continued to say that a credit card with my last 4 SSN digits was OUTSTANDING @ $6,202.89. I was absolutely certain I didn't have that kind of debt on a credit card. He resumed to tell me it was a MASTERCARD. I've NEVER owned a Mastercard. He said the credit card was opened in 1994-1995. I told him I wasn't even 18 years old at the time. He then asked me my name (DO NOT EVER GIVE THEM YOUR NAME). I asked him to read me the FULL SSN on the account he was trying to verify and he said he couldn't give out that information, which I then told him I will NOT give you ANY information and I will call your customer service number, which he gave me @ 877-858-4392 (useless to call)... All in all...NEVER EVER GIVE THIS COMPANY ANY INFORMATION.
Received a debt collection letter from Debt Recovery Solutions today for a debt I don't owe. An old cell phone bill for US Cellular. Found it interesting that they state that the debt has already been reported to all national credit reporting agencies. Without my even being able to dispute the debt. What fools, they don't know that I know my consumer rights very well and will rake them over the coals. They messed with the wrong gal.
Called me to say that I had a debt from AT&T for over $400 and how I would like to handle it. I informed them that I closed my account with AT&T over a decade ago, paid my account at that time. This debt is not on, and has never been on, my credit report. They then asked about breaking a contract and maybe this has gone unreported by AT&T until now. I told them that I am not going to pay them anything. He then said that he will have to tell "AT&T" about my intentions and that with interest the debt is already "like $800". Last time I checked, debt collectors buy debt from a company. AT&T no longer cares if I pay that debt. Everything they said sounded like lies.
Received mail from this company wanting to collect my boyfriend's past debt of a little over $500. Paid them by check through the mail several months after receiving the letter. Two months later, we received another letter stating we owe $6.62. My first thought was that it was interest accrued in between receiving the letter and us actually paying the previous balance. When my boyfriend called them to pay it (10/4/13), an automatic system asked him to input his account number, and was promptly hung up on after he did so. This happened 3 separate times. I called about an hour later and was on hold for 20 minutes. Finally got someone today (10/7/13) and I asked why we owe this $6.62. The man insisted we didn't pay the full balance, and I argued that. I was put on hold and then told that they apologize, and my account will be closed. All I can think is that they were trying to scam me.
I have went through everything trying to get my credit back on track.. I paid people, got a few credit cards, paid things off.. My credit was moving at a great speed.. I was able to get it from about 519 to 669 in about 4-6 months.. I was using credit karma to monitor my credit.. When I notice this over 1000 dollar new neg thing on my credit.. I don't even know who they are or how they come up with this false info. I will be doing what I can to fight this.. But from the looks of the other comments.. I have a lot of work ahead of me.
This company calls quite often, sometimes leaving messages and sometimes not. I've answered the phone a couple times and only once was there actually a person there. It may be for a legitimate debt, or it may not, but I don't want to give any information over the phone and I have never received anything in writing.
I have a very common name so I have difficulty trying to conduct business with several agencies due to mistaken identity. I have even had issues trying to renew my driver's license and getting past security at the airport. When I received a notice in the mail from DRS regarding a delinquent Sprint account (I have never used Sprint a day in my life, btw), I figured it was another case of mistaken identity. Unfortunately, the coincidence was too close to home as the account was opened with an address in my hometown. I spoke with DRS and explained to them it had to be a case of identity theft. They asked me to get a police report documenting the identity theft to get everything squared away.
After making some phone calls, it turns out I had to return to my hometown to file in person. Months passed. I finally go home on vacation to see my folks, and I filed the police report. When I contacted DRS again to fax everything they asked for, I'm then told they need copies of my W-2s from 2006 and 2007 and an affidavit. It took me some time to get this all together. When I got everything faxed to them, I got a phone call from a very rude supervisor stating everything I just sent them, to include a legal document that could put me in jail if it were false, was not valid and I still owed the debt. This was back in 2011. I'm STILL dealing with this mess, but now when I try to call these folks to get everything squared away, it seems their office is always closed. Coincidence?
Debt Solutions bought a debt from T Mobility, same name as mine and different social security numbers. They put the debt on MY social number. When I called, they asked what my social was and I gave it to them. They say I do not owe them money but when they call up my name, I do. I went to T Mobility and I do not owe them money; Debt Solutions admits I do not owe them money but they will not remove it from my credit report so it looks like I have a delinquent debt. Apparently, they can just add debt to any person you want. They have knocked my credit by 100 points.
Debt Recovery Solutions Company Profile
- Company Name:
- Debt Recovery Solutions
- 900 Merchants Concourse
- Postal Code: