The people at Debt Recovery Solutions have a job to do. This company worked with me even though I could only make small monthly payments. It's time to start paying our debts, America! The company made sure to send me monthly statements of my payments posted.

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joshArvada, CO

Customer Service

Reviewed Jan. 7, 2020

Hired them to Collect on 3 Commercial Accounts. Out of those 3, 1 of them they collected but took over 98% in Fees leaving my Company in the Red. 2 of the Accounts I have been waiting for Chris ** to send over the Paperwork for Court (2 mo and counting) of which again out of those 2 I have a Signed alien Waiver for 72k of which only received 42k and Chris is still messing around with that Account. These guys STALL, DRAG, Waste Money, Do not Return Calls, extremely POOR Collection Company.

You can never get answers and when you do you get the runaround. Chris ** either doesn’t know how to do his Job, overloaded, or just out to get the bigger Paycheck in his pocket screwing his Clientele over. I’m so pissed that I’m in the Negative still on the Jobs and have NEVER recouped my Raw Costs to the Company as Debt Recovery Resources ROB the Clients.

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DebraSpartanburg, SC

Customer Service

Reviewed Oct. 1, 2018

I have been trying to get this credit bureau to take this off my credit history, because I do not know anything about this loan. I didn't receive a loan and I want it off my credit history. It was for 1602.00. I do not have this money. I filed a complaint and haven't heard from anyone.

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BillyCleburne, TX

Customer ServicePriceStaff

Reviewed Aug. 10, 2018

Let me start off by saying these people are insanely impossible to deal with. They tried slamming my credit with a 7 year old debt (that was even paid prior), newsflash 7 years and it's history. Needless to say I had to get a credit lawyer involved and they lost. If they hit your credit and it's a old debt don't even call them, appoint a credit lawyer. They are surprisingly cheap and well worth the money, especially when people like this are trying to con you out of money that isn’t even owed majority of the times.

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MickyColumbia, MD

Customer ServiceStaff

Reviewed July 11, 2018

Another Computer Call. Dealing with these people for long time. I have no collectible debts. Never have. 815 Credit Score. My only advice and don't know how good it is. Call block them, returning their call will only make it worse, you will solve nothing, blood pressure will rise. They scrap the bottom for any collections possible real or scam. I call my two credit cards, Chase and Amex. Good luck and God speed. My calls come from 9 years ago when a Dr. overbilled me, she was a friend, verbally straightened out the matter but her billing service never did. Corrected years ago. Debt Recovery never stops and never corrects the facts maybe hoping you will pay to get rid of them, I wonder if even that works and wish I knew how to stop them. Of course talking for people who owe nothing.

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KellyBrandon, FL

Verified purchase

Reviewed Oct. 27, 2017

I would give them zero stars if I could. I noticed a hospital bill on my credit report. Totally unaware that the hospital never billed my insurance. I called this company to give them my insurance information so they can bill it. They refused to take down my insurance information, then told me I have to pay them IN CASH and refused to remove this from my credit report. I have insurance for a reason. I have also filed a complaint with the BBB and disputed this on my credit report.

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EricaWest Valley City, UT

Verified purchase

Customer ServiceStaffTransparency

Reviewed Sept. 21, 2017

A computer called my Mother-in-Law, not my son's grandmother to advise my son to call them back. The computer reached her answering machine. It specified that if this wasn't the correct party that they should hang up right then. It would be impossible for an answering machine to hang up and therefore, information regarding my son was given out.

I called the company back to let them know that they must never call that number again. When I asked the name of the company the gentlemen refused until I gave him information. He continue to talk to me in a LOUD voice, so loud that my husband could hear him from across the room. When I tried to get one word in he continued to tell me that he wasn't finished yet. When he finally shut up, I explained to him that I asked the name of his company because of all the fraud out there.

He finally gave me the name of the company and his direct phone number. There has never been an occasion that my Mother-in-Law's name or number could have been given out since her number is not known to my son nor is listed in a phone book. I believe the information they received was through the cooperative efforts of other collection companies. I know this to be the case because of my prior knowledge of the collection systems.

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HeatherBrockton, MA

Customer ServiceStaff

Reviewed July 26, 2017

This company claims they got a debt to collected from Verizon in 2013 from my husband for $158. It never showed on his report until December 2016. His father and him share the same name so things get mixed up. I called and explained, and asked to make sure their info was correct if I gave last four of my husband's social and it matched could they confirm correct birthdate. The rep demanded I pay right then on the phone which I refused since my husband has never had an account with Verizon. He wanted me to give him all my husband's info and he refused to confirm anything. And kept demanding I pay the 158. He got irate and hung up on me.

My husband put it in dispute in January 2017. While in dispute I called Verizon with the account number and they confirmed it wasn't my husband's, his social or birthdate was never filed in their system. It was a debt though that of an account my husband's father closed in 2004 (my husband was 16 then) and the debt was collected in 2009. My father in law then told us he paid it twice, once in 2009 and again in 2013. He didn't have proof of payment from 09 but had the receipt from 2013 which shows the $158 amount paid to Debt Recovery Solutions LLC. Which is funny since he paid in 2013 and that's the year they claimed they received the debt in my husband's name.

I tried faxing over the paper I got from Verizon showing the account and original debt was my father in laws which they "misplaced" all three times. I called and was told they don't care about the fax I sent or what I had from Verizon and demand I pay. The guy got irate and told me the only way they will go away is we pay the amount they want/demand. Fed up since my husband disputed in January 2017, it now was May. We were waiting on them to answer to dispute to go forward on getting our loan to buy our home. We have kids we need to put a roof over.

I contacted and put in complaint with CFPB. This freakin place finally answers to the dispute from January now being July/June and claims the debt was submitted to them in 2016 not 2013 and changed the info stating original account from Verizon wasn't from 2004, but 2015. This point we just want our house so most likely stuck paying. The $158 for the time being, but once we sign on the loan and the day after we close I plan to sue this place. I have proof from Verizon the account number they have on file belonged to my father in law, they have no record of my husband ever having an account with them along with my father in laws proof of payment he paid in 2013.

Verizon papers sent to me shows they received the collected debt amount of $158 in 2009, my father in law has the paper with this companies name on it in big letters showing "thank you for your payment collected of $158" dated for 2013. Where did that $158 go? It's MIA? My father in law didn't get it back and Verizon didn't accept it. This place is a joke.

They collected on my father in law twice, second time pocketing the money then they figured to get more from my husband. No way a judge won't ask where this second payment made by my father in law in 2013 went. And the fact Verizon confirmed they are collecting a debt that has been paid off if someone it doesn't belong to. So many lawsuits online I've seen against this place. Seems Debt Recovery Solutions is 50/50. Half the debts they are trying to claim/collect/report are truly debts owed and the other half are bullcrap and they are getting away with it! People stop and look and don't just pay a company a debt. Look into it!

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BrianYukon, OK

Customer ServiceStaff

Reviewed April 18, 2017

People are rude, they refuse to send any written proof of a debt. But, want SSN NUMBERS, birthdate, address, etc. Told them, "You send a bill I'll the answer questions." They call 3-5 times a week and STILL NO BILL. Seems scam to me. Told them next phone call goes to attorney.

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AaronLeland, NC

Verified purchase

Customer Service

Reviewed April 15, 2017

DRS sent me a bill from original creditor Wells Fargo (whom I have been in good standing with since 2005) for $314. They would settle for $235. I immediately called WF and they said it's a scam. I have never had an outstanding debt to them. I filed with the BBB in their town. Also someone wanted their address to start a class action lawsuit. The address on the paperwork I was sent is 6800 Jericho Turnpike, Suite 113E Syosset, NY 11791. They need to be shut down. They are completely fraudulent and belong in prison. This world is hard enough without losers like this harassing people for money they don't owe. Report everything! It's THE ONLY WAY TO STOP CROOKS! God Bless.

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Debt Recovery Solutions Company Information

Company Name:: Debt Recovery Solutions
Address:: 900 Merchants Concourse
City:: Westbury
State/Province:: NY
Postal Code:: 11590
Website:: www.dbtsolutions.com