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The Kaplan Group Reviews

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By: Rachael Monson
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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About The Kaplan Group

The Kaplan Group is a commercial debt collection agency that handles business-to-business (B2B) accounts across the U.S. and internationally. It specializes in recovering large or complex debts and offers services supported by an in-house law firm. The Kaplan Group doesn’t handle business-to-consumer claims.

Pros
  • Specializes in large commercial debts
  • No fees unless money is recovered
  • In-house legal support included
  • Handles international claims
  • Customized, unscripted collections
Cons
  • $10,000 minimum on first claim
  • B2B debts only
  • Higher fees for international debt

What is The Kaplan Group?

Founded in 1991, The Kaplan Group provides business-to-business (B2B) debt collection services across the United States and around the world. It operates on a contingency basis, so clients only pay if funds are recovered.

Collectors receive training in negotiation, business finance and dispute resolution to manage complex claims without scripts or call centers. An in-house law firm offers legal support when standard efforts fall short.

How does The Kaplan Group work?

The Kaplan Group focuses on commercial debt collection for B2B clients, handling both domestic and international claims. Services are tailored to the size and complexity of each account, with no up-front fees or long-term contracts required.

Key features of The Kaplan Group’s service model include:

  • Contingency-based collections: Clients only pay if funds are recovered
  • International recovery: Support for overseas claims with multilingual staff and local partners
  • In-house legal support: Access to affiliated attorneys when needed, with no retainers required
  • Custom collection strategy: Each case is handled by a trained collector without scripts or automated calls
  • Free demand letter service: Initial attorney-drafted letter at no cost for qualifying businesses

The Kaplan Group costs

The Kaplan Group operates on a contingency basis, meaning clients only pay if the debt is successfully collected. Rates vary based on the size of the debt, starting at 10% for claims over $500,000.

Debts owed by clients outside the U.S. are subject to a 30% contingency fee.

Contingency fee rates

The table below outlines The Kaplan Group’s contingency fee rates, which are based on debt amount:

The Kaplan Group FAQ

How does The Kaplan Group collect debts?

The Kaplan Group doesn’t use automated calls or scripts for collections. Instead, it employs a customized process with direct phone contact, research, negotiation and strategic communication tailored to each case.

An in-house law firm supports the collection process when legal action is required, giving clients access to additional resources without extra retainer fees.

Does The Kaplan Group charge a set fee?

No, The Kaplan Group works on a contingency fee basis, so clients only pay a percentage of the amount successfully collected. Rates vary depending on the size of the debt.

What’s the minimum debt The Kaplan Group will collect?

The minimum debt that The Kaplan Group will collect is $10,000 for the first claim.

What if The Kaplan Group doesn’t collect a debt for me?

If The Kaplan Group doesn’t collect your debt, you don’t pay any fees.

Where is The Kaplan Group available?

The Kaplan Group provides commercial debt collection services throughout the U.S. and internationally. The Kaplan Group is licensed and bonded as a collection agency in all 50 states and Washington, D.C.

The Kaplan Group Reviews

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    Customer Service

    Reviewed Dec. 9, 2025

    One of our clients failed to pay their invoice and was unresponsive to our inquiries. So, we decided to seek the services of The Kaplan Group. We liked that they offered ease of communication and a collection structure that suited us. They take a portion of the recovered invoice, which means we didn’t have to pay additional fees like we might have done with an attorney in a civil case. The onboarding process with The Kaplan Group was smooth, and the collection was both effective and efficient. They have already completed the process, and it worked out well for us. My interactions with The Kaplan Group’s debt consultant were primarily through email, and I felt comfortable working with them. They addressed all my questions and concerns satisfactorily.

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      Customer ServicePriceOnline & AppStaffBillingRates

      Reviewed Nov. 23, 2025

      I opted for The Kaplan Group due to their local presence and their fee structure, only incurring costs if we successfully recovered payment. I approached them because I needed help collecting payment from a customer, as they specialize in collections. The onboarding experience was simple and straightforward; we set up our information in their system and handed over all necessary communications for them to handle.

      Within 30 days, The Kaplan Group notified us that the payment would be made in full. After the check cleared through their processes, they ensured we received the collection in a timely manner. The service provided was very effective, and the outcome was exactly what we were looking for. I'd confidently rate their service a 5, as they achieved all that was expected.

      While I wouldn't say that working with them has drastically changed my life, successfully collecting payment from the client was a big win and I wouldn't hesitate to recommend them to others. The customer service we encountered was fairly basic, but since the desired results were achieved, I'd give the relevant aspect of the experience a top score as well. In terms of costs, since there were no upfront fees, I would rate this at a 5 too.

      In interacting with their website to upload the necessary documents, I found the experience served its purpose well enough, although I'd rate it a 4. Overall, my dealings with The Kaplan Group were positive, and I appreciate their effectiveness in managing our collection needs efficiently.

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      Customer ServicePriceStaff

      Reviewed Aug. 30, 2025

      We faced a challenging situation with a client who wasn't paying and I sought The Kaplan Group’s services. Their focus was on business-to-business services, catering specifically to our needs. The onboarding process was straightforward and hassle-free, all managed online and through email.

      Working with them was a comfortable experience. They effectively played the role of middleman in negotiations and successfully resolved the case. I was quite satisfied with their assistance throughout the process.

      Their customer service was exceptional, and I would definitely recommend them to a friend. Plus, the cost of their services was right in line with what we expected, and I found their online tools to be excellent. Overall, my experience was top-notch, and I am very grateful for their professional support.

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      Reviewed Aug. 24, 2025

      My experience with The Kaplan Group’s debt collection service was positive overall. What impressed me the most was that they handled everything as middlemen, which meant I didn't have to interact with people I wasn't on good terms with directly. This made the process much smoother for me.

      Although the resolution required some compromise on the amount I recovered, which was less than 100%, I believe it was likely more than I would have managed on my own.

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      The Kaplan Group Company Information

      Company Name:
      The Kaplan Group
      Address:
      154 Addie St.
      City:
      Pismo Beach
      State/Province:
      CA
      Postal Code:
      93449
      Country:
      United States
      Website:
      www.kaplancollectionagency.com