Afni Reviews

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About Afni

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Pros
  • Proactive dispute resolution efforts
  • Awareness of consumer rights
  • Support for collective action
Cons
  • Frequent harassment from collectors
  • Poor customer service experiences
  • Unclear on issues of debt legitimacy

Afni Reviews

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    Page 4 Reviews 240 - 440

    Reviewed May 4, 2007


    Afni sent me a bill for a charge that I'd heard nothing about for over 7 years. It had been a misbilling. I'd notified the original company about it and never heard about it again. I sent several notes to Afni indicating why I wasn't responsible for this bill. I also noted that the bill was generated in California and that I live there and that there's a 4-year statute of limitation on collection of debt.

    They continued to send me impersonal letters stating that I owed the amount in question. I finally got through on the phone one day. The rep said he could offer me a 50% deal if I paid right then. I explained the situation - that I didn't owe that amount to begin with. He spoke with a manager and offered that I need only pay 1/3 the billed amount. I asked to speak with the manager. He transferred me to another rep as the manager wasn't available. This rep insisted that if I didn't pay right then by credit care that I wouldn't be offered this deal of only 1/3 the bill amount again. He went so far as to suggest calling my bank with him still on the line and getting my account number so they could cut an electronic check so we could just take care of this right now. When he couldn't get the money from me he said that I had until midnight to take advantage of the discounted offer.

    After that, I sent a note with specific instructions to not contact me unless there was some change. I haven't heard any more from them and it's been over a month. I hope that's the end of it.

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    Afni Company Information

    Company Name:
    AFNI
    Website:
    afni.com