It's Just Lunch

It's Just Lunch Reviews

About It's Just Lunch

It's Just Lunch is a personalized matchmaking service that caters to busy professionals looking for meaningful relationships in more than 110 U.S. cities as well as cities in Canada, the UK, Ireland and Australia. Matchmakers get to know members and use their dating preferences and relationship history to select matches. It's Just Lunch makes all the arrangements for comfortable and safe face-to-face dates, including the time and place. All members have to do is show up ready to meet their match. Potential pairs meet over lunch or after work for drinks.

Pros
  • Guaranteed face-to-face dates
  • Free onboarding interview
  • Customized membership plans
  • Fully confidential
Cons
  • Lengthy process
  • Can be pricey

It's Just Lunch Reviews

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    How do I know I can trust these reviews about It's Just Lunch?
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    Page 4 Reviews 235 - 435
    Verified purchase

    Reviewed Sept. 8, 2023

    I believe Bryanna may be the first matchmaker I have worked with at IJL who reviewed my profile and looked for a suitable match instead of trying to match me with people who were in many ways the opposite of what I am looking for. I am confident that if I continue to work with her, she will get me my forever match.

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    Response from It's Just Lunch

    We are happy to hear you are aligned with a Matchmaker that is a great fit for you and what you are looking for. We look forward to your next date!

    Verified purchase
    Staff

    Reviewed Sept. 5, 2023

    IJL does the hard work for you! They find you a match and set up the when/where you meet. The rest is up to you! It's basically a blind date, except you've seen a picture and know a little about each other. If you want to see them again you exchange contact info. If not, you part ways. It feels so much safer this way! IJL verifies everyone so you know you aren't getting cat-phished. My matchmaker Anita W really takes the time to speak with her clients to learn as much about them so as to better match them. I've enjoyed the dates she's set up for me.

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    Response from It's Just Lunch

    We love this feedback, thank you!! We are here with you every step of your dating journey and are hard at work on your next date. Talk soon!

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Sept. 1, 2023

    I subscribed to membership with It's Just Lunch with very high hopes and expectations. I was excited about the format and opportunity to meet new people and go on dates. Immediately following the first date, the experience was nothing but horrendous. It's Just Lunch charged a very high membership fee and included a no refund policy in their agreement. They also included in their agreement that "All Dates will be within the criteria provided by Client at the time of joining with respect to age, religion and parental status." One of my criteria, as related to parental status, was that I did not want to date someone who wanted kids. On my very first date I was matched with someone who wanted kids.

    For a service as costly as It's Just Lunch (** for 6 dates), a single date has a very high value and I believe strongly that they wasted a lot of my time and money on this. Rather than immediately walking away from the program, I tried reaching out to their customer service to discuss and address this discrepancy. What ensued afterwards was a 30 day struggle to try to get a hold of anyone who address my complaint. I sent multiple emails and made multiple phone calls, all of which were unanswered. Following this terrible customer service, I determined that I had no faith in this business and its ability to deliver agreed upon services. I spent the next 30 going through the chain of command in request for a refund. I was denied at every point, even though I had clear and documented proof of their failure to deliver on agreed upon services and their terrible example of customer service and response.

    After being rejected by even their top executive, I resorted to my credit card company to reverse the charges. Not having a legal standing to do so, they sided with IJL, but that decision does not take away from IJL's unethical business practices. I am pursuing action through the BBB, Department of Consumer Affairs and The Federal Trade Commission in an attempt to receive a refund that is clearly due. I would never recommend anyone to engage in business with It's Just Lunch. Their customer service and business practices are among the worst I have ever experienced. Hopefully, my pursuant actions to receive a refund will be successful.

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    Response from It's Just Lunch

    We appreciate your feedback, however, disagree with your statements. IJL provided the services to you as outlined in the membership agreement. You had a fantastic date, 3 hours long, with the individual you accepted and exchanged numbers. We are sorry to hear things did not work out and that you did not find your special someone dating with IJL and wish you all the best on your dating journey.

    Verified purchase
    Customer Service

    Reviewed Sept. 1, 2023

    I have had an excellent experience with IJL. I find this to be a very simple but effective way to set up a "meet-up" or "date" with a someone. The communication between myself and my contact at IJL is wonderful and extremely convenient as they handle all the details. I very much appreciate the opportunity to work with IJL.

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    Response from It's Just Lunch

    Thank you for taking the time to share your experience, we are elated to hear you are enjoying the process and we look forward to your next fun first date.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 1, 2023

    It's what you can expect from a match making service. They match on personality, looks, and interests. They've done a pretty good job of doing that in the context of one date. I look forward to next set of people they find. I've read some of the other reviews and it sounds like they expect someone to have "cupid's arrow". Finding an actual partner can take years and they help speed it up by putting people in a safe context while relieving anxiety for people who are super busy.

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    StaffProcess

    Reviewed Aug. 30, 2023

    Genie took the time to truly understand what I am looking for in a life partner and matched me up with someone who was a very good fit. We decided not to move forward for other reasons but I definitely am so grateful I went through this process and had Genie as my matchmaker. Any fears or concerns I had about this process are now gone and I'm actually super excited about my next date! YAY!

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    Response from It's Just Lunch

    We are so happy to hear you are enjoying the process and working with a personalized matchmaker. We look forward to your next fun first date!

    Verified purchase
    Staff

    Reviewed Aug. 28, 2023

    I have good experience. The service I get is friendly and it is helpful for dating journeys. I feel like that there are dating experts I will definitely recommend to friends or family if someone have no experience in dating world. They should give it try to this service!!

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    Response from It's Just Lunch

    We truly appreciate this glowing review and the feedback! We are so happy to be working with you and hard at work on your next date.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2023

    Date was not informed about the date. PF ** had our reservation ready. My date did not show after 15 minutes. I called IJL and told them he was late. Amber called him and reminded his of date. He left work and showed up. I had already ordered my meal and was eating when he arrived. I’m 5ft. 5in. He is a few inches shorter than me.

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    Response from It's Just Lunch

    We are so sorry to hear the date did not go well! We see that you spoke with your matchmaker and provided feedback, which is the most essential to the process. Thank you for keeping us informed on your dating journey.

    Verified purchase
    StaffProcess

    Reviewed Aug. 24, 2023

    Anita has been helpful with the entire process from helping me with picking out the right photos to improving my profile. In addition she listened to my needs and worked with me to find the right person and to help with the location of the first meeting to make sure that the location was truly a good mutual meeting place. So far the picks have been spot on.

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    Response from It's Just Lunch

    We truly appreciate the time you took to share your experience and are elated to hear the process is going well thus far! We look forward to more fun first dates! Happy Dating!

    Verified purchase
    Staff

    Reviewed Aug. 23, 2023

    I love working with Tanya. We are on the same page. She gets me and has my back at each dating opportunity. She is a great listener and knows what I want. Plus, she works hard to make sure she finds the best gentleman for me. I have not been in It’s Just Lunch long, but have already had two other matchmakers. There’s a saying about the third time is the charm – well Tanya has been the charm for me. I look forward to continuing to work with her.

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    Response from It's Just Lunch

    We are so glad to hear you are enjoying your matchmaker and the process. She is hard at work on your next date, we look forward to telling you about him soon!

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Aug. 21, 2023

    Genie has been an amazing matchmaker. She truly cares and always makes me laugh. She made dating an easy and enjoyable process. Besides Genie, my date locations have been at amazing restaurants and good experiences. I also enjoy the ease of using the calendar to schedule. I look forward to my future dates.

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    Response from It's Just Lunch

    We are elated to hear you are enjoying the process and working with a matchmaker. We are here to help support you in your dating journey, have fun and enjoy dating! We look forward to your next date.

    Verified purchase
    Process

    Reviewed Aug. 21, 2023

    I've only had the first two dates of 12 with IJL, and this process has been so useful to me already! I've learned a lot about what I'm looking for, about what's important to me. I've learned about how I want to interact with dates. These learnings require practice and exploration, on dates with the right kinds of people. That's where IJL comes in.

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    Response from It's Just Lunch

    We love to hear this kind of feedback!! Matchmaking is an art and dating is a process and we are so happy to be along this journey with you. Thank you for your feedback and being an IJL Client!

    Verified purchase
    PriceStaff

    Reviewed Aug. 21, 2023

    Bryana was actually the best part of my experience. She made me much more comfortable than any other of the many representatives that I spoke to which I did not know was going to be happening with IJL after I signed up originally with Elizabeth who was quite nice. After that experience, I did not realize how much I was limited to know more information about the match. I don’t like that rule and think it should be adjusted. Not fair and as well thought out as you think on client’s end. Your price isn’t small. Anyway, Bryana explained to me the way the company policy is, however very much a star in the way she handled my concern and her whole demeanor.

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    Response from It's Just Lunch

    Thank you for the positive feedback about Bryanna and the team. We look forward to your next date!

    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2023

    This is going to be a roller coaster, so buckle up! (If you don’t want to read the whole thing- sparknotes version: DO NOT use It's Just Lunch. I would leave ZERO stars if I could.) I was absolutely amped to try this dating service. They market themselves well. My initial consultation was with a bubbly, enthusiastic and positive woman named Lauren. Lauren convinced me to pay an obscene amount of money for 12 months of their service because she promised there were so many eligible bachelors in my area matching the description I gave them. I was pretty open. Seeking a male ages 28-38 (I’m 30) who is educated and fun and kind. I’m looking for someone at least a little bit taller than me (I’m tall, 5’8”) and someone with a career and life aspirations. Someone who has their life together and is ready for a mature, serious relationship.

    Lauren listened and had wonderful follow up questions and assured me these men definitely exist in my area. It broke down to about $** a date. With all that money I was spending, I assumed meals would be compensated (at least a bit) but they weren’t. IJL sent us to some of the most expensive restaurants in the area (which is not the kind of $ I’m trying to spend on a first date). I was “matched” with a couple people early on... Who were quite outside the range (either age/ height/looks/ oh the life path I’m seeking) from what I had explicitly asked for… but my “matchmaker” (a socially awkward man named Shawn) bullied me into meeting them- “it’s the connections that you take a risk on are the ones that work out best!,” he said.

    Truthfully, each date IJL set me up with was more and brutal. I am a successful business owner, I own a beautiful home in town, I am a strong confident woman, I take my physical and mental health very seriously and I present myself professionally and elegantly. I was met with boys who presented poorly, couldn’t hold conversations, lived at home with their parents (nothing wrong with that but I’m at a different phase in my life), had no dining manners, didn’t ask me any questions about myself (even after I asked them numerous thought provoking questions).

    Quite frankly, these men are the kind of guys who “think the tinder/ hinge/ bumble algorithm doesn’t work for them.” I found myself struggling to have anything in common with these individuals. I was notttt having a good time. Occasionally, I would be given options for men in their 40s or men with children from previous relationships. Both of those options are not on the table for me but I kept getting pressured by various “matchmakers” to meet them. “He’s such a great guy!” I was even told once to my face that I’m being shallow and picky… Eventually I found out that another girl I’m friendly with had also recently signed up for IJL… We compared our “dates” and they were all with the exact same people in the area…. So there is clearly ZERO “matchmaking” being done here… It’s just you get paired up with random humans who are close by that are also in their system.

    At this point I was furious and tried to reach out to Lauren. I emailed and called many many times. Finally I got the picture, she had ghosted me. I think Shawn must’ve quit or gotten fired… so I was bounced from matchmaker to matchmaker (all of whom didn’t know me nor took any time to get to know me or my preferences) sending me increasingly sparse yet increasingly unappealing matches.

    I then had a month-long family emergency where I was away from my phone and e-mail the entire time. When I got back, I found that my multi-thousand dollar account with IJL had been FROZEN due to inactivity. At this point I just wanted my money back… But it looks like that is not in the cards. I haven’t received any correspondence back from anyone when I bring up canceling my service. I would not recommend It’s Just Lunch “matchmaking” to anyone who is actually looking to be matched with someone with any value as a human being. That may sound harsh but I am a high achieving woman looking for my counterpart. You will certainly not find that here. Spend your money elsewhere, hun!!!

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    Response from It's Just Lunch

    Nika, we are sorry to hear you did not enjoy your experience. IJL provided the 12 dates to you, 10 of which you decided not to meet. At IJL we believe the only way to determine fi you have that true chemistry or spark is to sit across the table from the individuals we have in mind for you. We wish you the best on your dating journey and thank you for being an IJL client.

    Verified purchase
    Staff

    Reviewed Aug. 17, 2023

    I was introduced to IJL by a friend and I have been pleased with my matchmaker Anita. It’s still too soon to say about my experience with IJL but I must say Anita takes time to listen to you. She follows up and you can tell that she loves what she does and is passionate about her work. It took us some time to get to know each other and for me to open up about what I am looking for but I definitely know that she works very hard to find a good match. Thank you Anita!

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    Response from It's Just Lunch

    Thank you so much for your positive review of your matchmaker. We are hard at work on your next date and look forward to hearing more feedback from you throughout the process. Happy Dating!

    Verified purchase
    Staff

    Reviewed Aug. 16, 2023

    It’s a good experience with IJL for my 1st date. Very thoughtful arrangements before & after my first date from IJL staff. Staff is very helpful and flexible with my request of changing locations of my date. Staff also has great patience listening to me about my concerns. I just hope staff can go above beyond to ask more questions of each date, communicate more with them and understand them better in order to have better matches for the dates.

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    Response from It's Just Lunch

    We truly appreciate your feedback and are happy to hear you are enjoying your experience. Matchmaking is an art and dating is a process and your feedback is essential to the matchmaking team in fine tuning the process. We look forward to your next fun first date!

    Customer ServiceContract & TermsPriceStaff

    Reviewed Aug. 15, 2023

    I have been with IJL for 4 LONG years. I was told upfront that there were men in my area that were to my specifications. It was a big lie. I've had 2 dates in 4 years. The last guy is being used by IJL to fill their dating quota. He told me so. He was being sent on dates because there weren't any men in my area to date and especially the quality I was told there was. He was nice but not to my requests. He was 10 years younger, not college educated, out of shape and shorter than me. He told me that he had never seen a picture of me and didn't know anything about me. He said the same was of the last date he had. He wasn't required to pay the expensive amount of money (in the thousands) like I was. He was recruited by IJL.

    If they are going to recruit people for dates, they should at least send someone that is what you were asking for. I saw two small pictures that weren't even clear. It is as if he is being used as a gigolo for the company! It was humiliating for me! If you say "NO THANK YOU" to a so called "match" that they send to you to give the go ahead to go on a date, they count it against you as one of your dates!! They didn't ever in 4 years send me anyone to my contract requests! I just went on the first date to be respectful of the company. My second date was fake. I feel this company has no integrity. PLEASE SAVE YOUR TIME AND MONEY!!!

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    Response from It's Just Lunch

    Hi Jill, we are sorry to hear you did not enjoy your experience and appreciate your feedback. Matchmaking isn't for everyone and wish you all the best on your dating journey going forward.

    Verified purchase
    Staff

    Reviewed Aug. 15, 2023

    I have been mostly satisfied with my experience with It's Just Lunch, but I expected more dates. I signed up at the end of April and have not had that many dates. I really thought, based on my initial conversation, that there would be several a month. That is my biggest disappointment. My handler has been lovely. She is very empathetic.

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    Response from It's Just Lunch

    Hi Karen! Than you for your feedback. We see you joined 5/2/2023 and have a 12 month, 12 ate membership, which is about a date per month. We see that you have had 3 dates so far and are right on track. Your matchmaker is hard at work on your next date and will be in touch soon.

    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2023

    I paid $10,000 5.5 years ago and still have not received all my matches. The matches I do get do not meet my requirements and they even sent me on a date with a girl that lives 500+ miles away and was in town visiting! She had no intention of moving nor I but they claimed it was a good match. Total waste of time and money.

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    Response from It's Just Lunch

    Hi Aiden, we have provide 25 dates to you thus far, 13 you accepted to meet and 12 you have declined to meet. Additionally, you were unavailable for dating throughout for over a year of time. We encourage you to revisit the fantastic dates you have declined. In the meantime, the team is hard at work on your next date.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2023

    It’s Just Lunch was the worst dating experience of my life whose so called professional matchmakers were anything but. I was consistently paired with the exact opposite matches than what I asked for. When signing up, I was upfront in stating I would not be surprised if the company would not have matches that fit my criteria. But, I was assured otherwise, and signed up. Several key criteria that were non-negotiable included sharing my faith, being strong/masculine, and physically fit (not being overweight or beyond). First date was mediocre, the “matchmakers” learning my type for what I find attractive. He was a nice guy, but nothing I wanted to pursue. This was fine and what I expected.

    Second, date was a total disaster and I was embarrassed to be on this date. Not only was this person incredibly shy and couldn’t carry a conversation but also physically he was the exact opposite body type I said was important to me. Couldn’t leave the date fast enough. Third date was equally miserable. I was again paired with someone incredibly weak and shy who couldn’t hold a conversation. The number of awkward pauses was unbearable. Fourth date, I was actually paired with someone who had a decent personality but physically again the wrong body type. Fifth date, I was again paired with someone who was weak, nerdy/geeky (which I had expressly stated I was not attracted to) and timid who couldn’t carry a conversation.

    Following the fifth date, I was beyond angry at not being listened to for what I needed in a match. The matchmaker pawned off the next potential match to a brand new matchmaker to try to pair me with. As I dug deeper into who this match was, I found out not only was he nerdy/geeky but also not my physical body type. At this point, I was beyond angry, spoke with a supervisor, and paired with a different matchmaker. This new matchmaker tried to pair me with someone who was divorced which was a dealbreaker for me.

    For the final & 6th date, I was paired with someone who again was a decent guy but he didn’t share my faith. And, he was honest enough to inform me that the matchmakers had informed him that faith wasn’t a dealbreaker for me which was a complete lie. So, the matchmaker wasted his time and mine. This service only cares about the money you give them & fulfilling their contractual obligation for the minimum number of first dates they have to supply. But they could care less on who they pair you with for those dates. Don’t waste your time or money with them.

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    Response from It's Just Lunch

    HI Mike, what IJL location did you date out of? We do not have record of your name or email address in our system as a Client and we certainly want to address your concerns if you hoe dated with us. thanks!

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    Punctuality & SpeedStaff

    Reviewed Aug. 9, 2023

    My experience with with IJL and more specifically Tanya has been mostly positive. She is pretty good at letting me know when I had a date., and keeping me informed to what was going on. The one main criticism I have is when I was set up with a possible date, than all of a sudden it gets canceled a few days later. It was a very deflating and frustrating experience. I did not even know the reasons why the date was canceled.

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    Response from It's Just Lunch

    Thank you so much for your feedback!

    Verified purchase

    Reviewed Aug. 8, 2023

    Tanya is fabulous. She obviously knew my profile when choosing a date for me. I had reservations about our age difference but she thought we were otherwise well matched. I should give it a try. I did and my date and I clicked. We already made a second date and I hope there will be more. Thank you Tanya!

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    Response from It's Just Lunch

    Thank you for sharing your wonderful experience with Tanya as your matchmaker at It's Just Lunch. It's truly heartening to hear that Tanya's understanding of your profile resulted in such a positive and enjoyable connection. Thank you for sharing your story, and I hope your positive journey continues as you explore this connection further.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 8, 2023

    Anita, has gone out of her way to set the date with Jason. He canceled first date, we spoke, I told her it was fine. She called me today, Jason has had a change of mind. And wants to meet me after all. She was still positive after knowing she had to set the whole date up again. She is always a pleasure to talk to.

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    Response from It's Just Lunch

    Thank you for sharing your experience with It's Just Lunch and your matchmaker. Effective communication and the ability to adapt to changing circumstances are crucial in the matchmaking process, and it's great to know that Anita handled the situation professionally and with a positive outlook. Your praise for her as a pleasure to talk to underlines the importance of having a supportive and understanding matchmaker by your side. Thank you for sharing your feedback and insights with us.

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    Staff

    Reviewed Aug. 8, 2023

    Thus far, I am 100% happy with the service. The dates have been high quality women who are attractive in accordance with their photos, intelligent and nice. Tanya has been very attentive and genuine about caring about the results. I would recommend the service to others. The IJL process is simple with a one time payment and I believe has serious candidates.

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    Response from It's Just Lunch

    It's great to hear that you've had a great experience using the service. Thank you for sharing your thoughts, and I hope your positive experience with ILJ and Tanya continues as you explore potential connections.

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    Staff

    Reviewed Aug. 6, 2023

    It's Just Lunch has been good so far. Most of the matches have been good and the matchmaker is good at listening to feedback to make the improvements. Make sure the matches are closer in my area. Some of the matches have been pretty far recently. At least one match earlier this year was good and lasted for a while. Looking to find the one that will last a really long time.

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    Response from It's Just Lunch

    Thank you for sharing your thoughts and experiences with It's Just Lunch. It's great to hear that your journey with the service has been positive overall, and that you've had the opportunity to connect with matches that have been satisfying. Thank you for sharing your insights, and we wish you all the best in your pursuit of finding a relationship that will stand the test of time.

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    Staff

    Reviewed Aug. 4, 2023

    I have only had one date with It's Just Lunch so far, but it was very nice and my matchmaker planned it out well. I would not say it was very personalized to my preferences, besides the fact that it was close to where I and he lived, however. Still, it was a nice restaurant and my date was very polite and kind.

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    Response from It's Just Lunch

    Thank you for sharing your feedback about your experience with It's Just Lunch. It's great to hear that your first date was a positive and enjoyable one. Your feedback could contribute to further improvements and enhancements in their matching approach. Thank you for sharing your thoughts with us.

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    Punctuality & SpeedStaff

    Reviewed Aug. 3, 2023

    Eyrina has been so helpful in finding me the right dates. It does take some time, just like everything. She really cares, and is truly a sincere person. I have been with IJL for several years, with that said, I definitely have felt that Eyrina is the best matchmaker for me. You and your matchmaker have to be on the same page, and I have found that with Eyrina, because of who she is. Eyrina keep up the great work you do! Thank you.

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    Response from It's Just Lunch

    Thank you for being a loyal member of It's Just Lunch and for sharing your positive experiences with Eyrina. We hope your journey the service continues to lead to more enjoyable and fulfilling connections.

    Verified purchase

    Reviewed July 31, 2023

    It's too early to say I met "the one" because it was only a few nights ago. But things look really promising already. She and I went out for breakfast the following morning. I guess that's two dates technically. I'm really excited to meet her again very soon. Thanks for bringing the two of us together!

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    Response from It's Just Lunch

    Thank you for sharing your exciting update with us! It's wonderful to hear that you've had a positive start with someone you recently met through It's Just Lunch. We wish you all the best as you continue to get to know each other and explore this promising connection. Thank you for sharing your happy news!

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    Staff

    Reviewed July 31, 2023

    It took a while, but starting to see results. The person I work with now has my back However, it took about 3 bad people to find a good one, so if you use the service and are unhappy, speak up and let them know. Also, be patient as they are working hard for you.

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    Response from It's Just Lunch

    Thank you for taking the time to share your experience!

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    Customer ServiceStaff

    Reviewed July 30, 2023

    I have been with IJL now for a year and have gone on roughly 5 dates. I have met some decent people, no one has stuck yet. The matches have been far and few in between and a little slower than I imagined; but I’m being patient they will find the BEST choices possible for me. This method of dating has forced me to look and think outside my usual box and although I haven’t been physically attracted to them, the matches have been for the most part in line with what are the most important characteristics and attributes and for me. Since being assigned to Tanya as my matchmaker, communication has greatly improved. I feel she listens to my concerns. My hope is Tanya is truly vested in finding suitable and true matches for me. I look forward to meeting more matches.

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    Response from It's Just Lunch

    It's great to hear that this method of dating has been pushing you to explore beyond your usual preferences and expectations. Sometimes, stepping out of our comfort zones can lead to unexpected and delightful connections. It's also promising to know that even though you haven't found someone who has sparked physical attraction, the matches have aligned well with the essential characteristics and attributes you value most. We wish you all the best on this journey, and may it lead you to the kind of connection you're seeking. Happy dating!

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    Customer ServiceStaff

    Reviewed July 27, 2023

    Anita has been an excellent match maker and I trust that she is giving me sound advice. Sometimes I feel she knows me better than I do! I feel she is very genuine. She is very good about reaching out and also returning phone calls. IJL has been a great experience so far!

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    Response from It's Just Lunch

    Thank you for sharing your positive experience with us! We're thrilled to hear that your journey with IJL has been a good one, and Anita, your matchmaker, has made it a special and enjoyable process.

    Anita takes pride in her work, and her attention to detail and dedication to finding the right matches for her clients shines through in your words. Trust is essential in the matchmaking process, and we're glad to know that you have complete confidence in her abilities and feel that she has your best interests at heart.

    Thank you for entrusting us with your matchmaking journey. We look forward to continuing to assist you and providing you with more enjoyable experiences and wonderful matches in the future!

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    Customer Service

    Reviewed July 27, 2023

    Jaiye is very personal and takes the time to listen to my preferences and feedback! His matches have been solid so far and I feel I am getting my money's worth. Only reason for 4 stars is the customer service number does not get back or at times phone just rings and rings.

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    Response from It's Just Lunch

    Thank you for choosing our matchmaking service and for providing valuable feedback. Your input helps us enhance our services and ensures that we continue to deliver exceptional experiences for all our clients. We look forward to assisting you further in your search for meaningful connections and successful matches!

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    Reviewed July 26, 2023

    I had a fun date night with Paulina last weekend. This was setup by Carissa who is my matchmaker. We had lovely dinner and conversations, exchange numbers and met again for lunch the next day. Definitely a pleasant moment and looking forward for my next quality date! Carissa was there to provide suggestions and ideas before the date and called to ask how the date went along with feedback to improve next matches.

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    Response from It's Just Lunch

    Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a fun and enjoyable date night with Paulina last weekend.

    Carissa, your matchmaker, is thrilled to have played a part in setting up such a successful match. She takes pride in her work and is dedicated to finding the right connections for her clients.

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    Customer ServiceStaffProcess

    Reviewed July 21, 2023

    I must say, my experience with It's Just Lunch (IJL) took a complete 180-degree turn, all thanks to the amazing Trisha R. Initially, I was quite disheartened with the service and had reached a point where I was ready to give up on the whole idea. But then, along came Trisha, and she completely changed my perspective on the company and the entire matchmaking process. Trisha is an absolute gem! From the very first interaction, she made me feel like I was more than just a client; she treated me like a friend. Her warmth and genuine care were evident in every conversation we had. Trisha took the time to truly understand what I was looking for in a partner and didn't just focus on setting up "next dates." She understood that finding the right match is about much more than just going through the motions.

    One thing I really appreciated about Trisha was her ability to ask thought-provoking questions. She went beyond the surface level and delved into what truly mattered to me in a relationship. It was evident that she was dedicated to finding a partner who would complement my personality and values. What sets Trisha apart is her enthusiasm and energy. The matchmaking process can be quite daunting, but Trisha made it exciting and enjoyable. Every time she called, I couldn't help but get excited. Her bubbly nature was contagious, and it really lifted my spirits during the entire journey. Honestly, I can't help but wonder why I didn't have Trisha sooner. She has completely changed my perception of IJL, and I am now confident that I made the right decision in choosing their service. Trisha has a talent for what she does, and I feel incredibly fortunate to have her as my matchmaker.

    Thanks to Trisha's dedication and personal touch, I am now looking forward to each step of this process, and I genuinely believe that she will help me find the perfect partner. IJL is indeed fortunate to have Trisha on their team because she single-handedly saved them from a potentially critical review from me. I highly recommend Trisha R and It's Just Lunch to anyone seeking a genuine and delightful matchmaking experience. Kudos to Trisha for turning things around and making this journey worthwhile!

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    Response from It's Just Lunch

    We truly appreciate you taking the time to share your experience and your interactions with your matchmaker. We are so happy to hear things are moving in a positive direction!

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    Contract & TermsStaff

    Reviewed July 20, 2023

    They promise you the world. Make you believe they have all these clients to choose from. They do not even listen to your needs! The original associate whom takes your profile information then passes you on to another person to handle your account. I declined all 3 matches offered to me as not one match was acceptable nor even close to what I had described I wanted, yet they considered that fulfillment of their contract.

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    Response from It's Just Lunch

    We are sorry to hear about your disappointing experience, and we appreciate you sharing your concerns with us. As a matchmaking service, we strive to provide excellent service and ensure that our client's needs are met. Its clear that we fell short of your expectations, and for that, we sincerely apologize.

    We want to assure you that your feedback is invaluable to us, and we take it seriously. We're committed to continuously improving our services, and your comments will be shared with our team to address the issues you've raised. We look forward to speaking with you when you are back from your vacation and addressing your concerns further.

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    Reviewed July 17, 2023

    Tricia has been able to match me with incredible dates, and in fact, really knocked it out of the park. I am very grateful for her talent and gift as a matchmaker. I’ve had a great experience so far with IJL and Tricia has been instrumental in this. I would recommend this service to anyone who is serious about dating and wants to take the pressure off the process.

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    Response from It's Just Lunch

    Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Tricia has been successful in matching you with incredible dates and that she has truly impressed you.

    Thank you for putting your trust in Tricia and It's Just Lunch. We're excited to continue working with you and providing you with more incredible matches and memorable moments in the future!

    Punctuality & Speed

    Reviewed July 17, 2023

    I’ve been in the system since August 2021 and had only 4 dates. It has been the worst investment I ever did. A complete loss of time and money. The profiles sent to me did not match my preferences. They barely contacted me every 2 or 3 mont. one candidate was a guest, meaning he wasn’t even part of the system.

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    Response from It's Just Lunch

    Hi Sandra! Thank you for your feedback, while your membership is now expired as IJL presented you with 12 guaranteed dates, 4 you accepted to meet and 8 you declined to meet, we will have someone reach out to review your concerns further as they are important to us. Talk soon!

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    StaffProcess

    Reviewed July 15, 2023

    Tricia set me up with a really amazing person, we had great chemistry and a lot in common. I'm looking forward to continuing to getting to know her and I'm very appreciative of Tricia's efforts! Tricia really listened during the process and was able to create a very successful match.

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    Response from It's Just Lunch

    That's fantastic to hear! It sounds like Tricia did a wonderful job in introducing you to someone special. Cherish this opportunity and enjoy the process of discovering more about each other. Best of luck in your budding relationship!

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    Customer ServiceStaff

    Reviewed July 14, 2023

    I am extremely pleased with Bryanna as my matchmaker, however somewhat disappointed with It’s Just Lunch. Bryanna spent over an hour with me on the phone and I feel our discussion was productive and that she truly understood my concerns and addressed them. It was a very direct conversation and I appreciate her ability to listen and communicate clearly..

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    Response from It's Just Lunch

    Thanks Joyce! We are elated to hear this feedback about your matchmaker and look forward to scheduling your next fun first date!

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    Customer ServiceSales & MarketingStaff

    Reviewed July 13, 2023

    Where do I start? The whole thing is a scam. They’re really nice, responsive and curious before you pay. As soon as you do, you go to the back of the line. Let me go into some details. I am 6'2, very fit, I don’t like to toot my own horn, but for the sake of the argument, You can call me good looking, lol. I work hard and I don’t have time to go out anymore, I do not like the idea of having an online profile. So I gave this guys a shot. And what a mistake. They basically make you feel crappy about yourself and undateable, between bad dates, not responding to your emails. Your calls, canceling dates last minutes. Hook, line and sinker. It’s a real understatement.

    I’m not even that demanding or asking for for a 10 or a trophy blonde, I was very realistic and compromising. All asked for, is a decent human being and physically compatible. And what do you know, every match was a complete disaster., I don’t want to be insensitive, please use your imagination… they basically match you with anyone just to make their quota, I end up denying a lot of them which by the way counts against you. (You get 12 dates every time you deny a match for any reason it counts against you. You need to understand this before you sign up). That’s the scam they don’t tell you. Please don’t do the same mistake. stay away.

    Contacted my credit company for a dispute, IJL Doesn’t do refunds. You have to fight go through your credit company and request a dispute. They can’t do this to people.. thank you good luck.

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    Response from It's Just Lunch

    Hi Reda, thank you for your feedback. Your matchmaker contacted you regarding the status of your next date and we look forward to working with you further and working to improve your experience. Talk soon!

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    Staff

    Reviewed July 13, 2023

    I enjoyed working with representatives at IJL - my only concern is that the Knoxville market is not big enough. In one year I had only 5 date options - I think this does really well in a much larger city. On the flip side it only takes 1 date and I am fortunate to have had that and met an amazing person.

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    Response from It's Just Lunch

    We love to hear this and completely agree, it only takes One!

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    Staff

    Reviewed July 13, 2023

    Matchmaking has to be a difficult and thankless job. People come into it with a lifetime of disappointments, guarded hearts fighting with hope. Bryanna has done an excellent job of listening and her picks have been good, interesting men. None have turned out to be a really right one, but they’ve all been enjoyable dates. I like working with her. One of these days she’s apt to strike a homer.

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    Response from It's Just Lunch

    Matchmaking can be a challenging and often underappreciated profession. It requires a deep understanding of people's desires, hopes, and past disappointments. It's no easy task to navigate the complexities of human relationships. In the world of matchmaking, it's important to remember that every connection made, regardless of the outcome, can provide valuable experiences and insights. Each date brings an opportunity for personal growth, self-discovery, and a chance to refine one's preferences. So, while the journey may have its ups and downs, it's worth embracing the process and maintaining hope for that perfect match in the future.

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    PriceStaff

    Reviewed July 12, 2023

    My first date went well, we exchanged numbers. Jaiye was very good in selecting someone who seemed compatible. From what I’m understanding there are different packages as far as the cost goes. I did not realize that and should have asked more questions. But Jaiye is a great wingman for me! He listens and understands what I’m looking for in a mate. I’m confident this process with be the end of an unwanted career of dating!

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    Response from It's Just Lunch

    We are so happy to hear this and can't wait to hear if you go on a 2nd date! We look forward to your next date.

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    Sales & MarketingStaff

    Reviewed July 12, 2023

    This company is awful. The sales process is very promising, until they get paid. After payment it's all a waste of money and time. They offer 24 dates within 12 months. If you are offered a date, it counts. They do not care what you think of the person, it counts as they did their job. I have been trying for months for a refund. Their self serving stand-point is, "They feel they can service me as a customer, so no refund". I would guarantee all the 4-5 star reviews are fake and/or company generated.

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    Response from It's Just Lunch

    Adam, we appreciate your feedback. We have had the opportunity to share your feedback with our team and they will be in touch with your next date.

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    Staff

    Reviewed July 11, 2023

    Anita seems to know the right person for you. I’ve been on two dates so far and she really tries to cater to your ideals, goals, and aspirations. I’ve been on two dates so far and they came very close to what I’m looking for, for my ideal partner. I’m really looking forward to working with Anita and seeing what she can do.

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    Response from It's Just Lunch

    That's wonderful to hear! It sounds like Anita has been doing an excellent job in matching you with potential partners who align with your ideals, goals, and aspirations. Wishing you all the best in this dating journey, and we hope that your collaboration with Anita continues to yield positive and fulfilling experiences.

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    Price

    Reviewed July 11, 2023

    Costly service for the number of dates, but overall it has been worth it. Most dates have been a miss. But a few are definitely hits. I think the profiles should include must haves and must not haves. Occasionally there have been huge gaps (6+months) of no dates, which is my biggest complaint.

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    Response from It's Just Lunch

    We appreciate the open and honest feedback and will make sure to share with our team. We look forward to your next date.

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    Customer ServiceContract & TermsStaff

    Reviewed July 10, 2023

    I was led to believe - according to my sales representative and my contract - that I would have 12 guaranteed "dates". I was led to believe these would be 12 in-person dates. Turns out if you are presented with a potential date (via email) and say, "No thank-you" that opportunity actually counts as one of your "dates". They now use the term "dating opportunities" to get around this.

    I would not recommend this service at all however if you have already made this purchase, I would ask them to define that phrase because they won't volunteer this information. This term was never used during my purchase transactions nor at any time in my multiple conversations with their "coaching" reps. Nor was this arrangement ever explained to me that I had 12 "opportunities". I was always led to believe I would have 12 guaranteed in-person dates.

    Furthermore, this restriction is not outlined in my contract nor does the term "dating opportunities" even exist in my contract (I believe they made changes since I signed up - without telling current members). In fact, when I signed up they assured me I could say "no" to a potential date and my contract would not end until I had 12 in-person dates. When my term was almost up (12 months), I went to them worried I'd be cut off and I was given the assurance that I needn't worry as I would be guaranteed 12 in-person dates. Now after 3 in-person dates and 3-virtual (Covid) dates, I'm cut off. They are asking for money to continue the program. (They had also assured me that the Covid dates would not count towards my total but I'm less peeved at this than their complete disregard for what's outlined in my contract and the valid position that I am still owed 6 in-person dates.)

    Susan

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    Response from It's Just Lunch

    Susan, we are sorry to hear you did not enjoy your experience. IJL did successfully provide 15 dates, which is 3 more than the guaranteed number of dates in the membership. You agreed to meet 6 of them for in-person dates and declined to meet the remaining. We will share your feedback with the team and hope in the future we can work together again. All the best.

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    Reviewed July 7, 2023

    Just had my first date with IJL. I must say Anita nailed it. Great experience and really good match right out of the gate. Came to find out my date and I were at the same employer at the same time 30+ years ago. Had a lot to talk about regarding that shared experience.

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    Response from It's Just Lunch

    We love to hear this, and right out of the gates!! We look forward to more great feedback. Happy Dating!

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    Customer ServiceStaff

    Reviewed June 28, 2023

    I went on my first date through IJL and was very impressed with the selection made for me. He met many of my expectations. We met at 12:00 PM and did not leave the restaurant until 3:30 due to our engaging conversation. We had several commonalities to converse about; even some hardy laughable moments describing our epic childhood memories. I have enjoyed the entire IJL experience and trust that they have my best interest in mind.

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    Response from It's Just Lunch

    Thank you so much, we are so happy to hear it went well!

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    Staff

    Reviewed June 26, 2023

    My matchmaker, Eugene, has been excellent. He has been able to find women for me who have the qualities I seek. The dates I've been on have been pleasant experiences. The only complaint I have is that it is sometimes difficult to get in touch with my matchmaker for updates on him finding potential matches.

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    Response from It's Just Lunch

    AK- we appreciate the feedback and will share this with our team. We are looking forward to your next date!

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    Punctuality & SpeedStaff

    Reviewed June 23, 2023

    My experience with IJL has been positive so far. My professional matchmaker, Anita was great at matching my preferences for my first date. The venue and time of day selected for the first date was just right. Anita was also attentive to my feedback. I look forward to the next date.

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    Response from It's Just Lunch

    Thank you for taking the time to express what a great experience you are having so far. We appreciate your business and are hard at work on your next date. Happy dating!

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    Customer ServiceStaff

    Reviewed June 23, 2023

    I really appreciated Tricia’s diligence in setting my date up with Steve. I honestly enjoyed myself, and the conversation flowed for nearly two hours! He was a genuinely engaged listener who made me feel very comfortable in his presence—he’s a really great guy. Thank you Tricia, for hearing me and for making my experience your priority. :)

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    Response from It's Just Lunch

    We are elated to hear you enjoyed your date, we can't wait to hear more about your future dates! Talk soon!

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    Customer ServiceStaff

    Reviewed June 15, 2023

    Jaiye is an excellent matchmaker. He actually listens to what I am saying and truly gets me and my needs. He is responsive to my calls and emails. He has a great sense of humor especially since this is a very sensitive subject. I believe he truly cares about his clients and wants to find the best match possible. Thank you for placing me with him.

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    Response from It's Just Lunch

    Thank you for taking the time to share your wonderful experience working with Jaiye as your matchmaker. We're thrilled to hear that he has provided you with exceptional service and was attentive to your needs throughout the process. We appreciate your patronage. Thank you!

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    Punctuality & SpeedStaff

    Reviewed June 8, 2023

    Jayie was a gem. He took his time and matched me up with the perfect date. It was very weird, but we everything in common right from the start and ended up in a very happy relationship within a week...unbelievable I know but true. I would highly recommend Jaiye to all present and future IJL clients. He's professional and knows his business...THE BEST!!

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    Response from It's Just Lunch

    We are elated to hear this news!! Congrats! We look forward to hearing more positive feedback from you.

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    Staff

    Reviewed June 6, 2023

    Tanya has been a pleasure to work with. She creates a comfortable, transparent and fun atmosphere, while also being professional, personable and down to earth allowing us to connect. Tanya asks all the right questions and has made me feel comfortable to be able to be open and honest.

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    Response from It's Just Lunch

    Thank you so much for taking the time to share your positive experience working with Tanya. We truly appreciate your feedback and are thrilled to hear she has provided you with such a pleasant and enjoyable atmosphere during your interactions. We look forward to your next date!

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    Customer ServiceStaff

    Reviewed June 6, 2023

    Tricia is truly amazing not only at matchmaking which is what she LOVES to do but as a person as well! I have the best time working with Tricia and I always look forward to her call. Tricia’s personalized service is refreshing and overwhelmingly positive. She has really paid close attention to the qualities I am looking for in my special person. Her bubbly personality, skills and professionalism assure the best possible assistance in the search for your life partner. I am so grateful for Tricia!

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    Response from It's Just Lunch

    Thank you for taking the time to share your positive feedback about your experience with Tricia. We are thrilled to hear that she has been able to provide you with a wonderful and personalized service that meets your needs. We will make sure to pass on your kind words to Tricia and the rest of our team. We look forward to continuing to support you in your dating journey.

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    Staff

    Reviewed June 1, 2023

    I have, overall, been very pleased with the IJL experience. Professional, responsive, discreet, and -- best of all -- I have confidence there is actual effort to (1) represent people as they actually are (rather than as glamorized/outdated imitations of themselves) and (2) match potential candidates based on compatible goals. Do not regret the decision in any way. I would and already have recommended it to a friend.

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    Response from It's Just Lunch

    We are elated to hear you are enjoying the process, we look forward to your next date!

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    Staff

    Reviewed May 31, 2023

    My experience with IJL was Great! I knew it would take some time but found my matchmaker. Eugene was easy to work with and was very patient. Definitely would recommend this service to anyone who needs help finding someone special in their life!

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    Response from It's Just Lunch

    We love to hear this great feedback, thank you for being an IJL client!

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    Customer ServiceStaff

    Reviewed May 31, 2023

    Let me be clear: I am VERY satisfied with my matchmaker, Jaiye. He is responsive, committed, concerned and caring. However I had been with IJL for over 12 months before Jaiye was assigned to me, after expressing my extreme dissatisfaction with the and total of 5 matchmakers I had before Jaiye, who arranged a combined total of 2 actual dates, then NEVER followed up with me, NEVER returned my many calls or emails.. At this point I am only continuing with IJL because I have faith in Jaiye.

    Even the managers I spoke with about my dissatisfaction with IJL were negligent, and did not take my concerns seriously (with the exception of Mike, who I spoke with in April and has assured me that he will follow up with me again in July). Jaiye deserves a bonus and a raise - he represents your company in a good light and he is literally the one reason I am still with IJL rather than consulting with a lawyer for a class action lawsuit for misrepresentation of the service your company promised and has not delivered for over a year.

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    Response from It's Just Lunch

    Thank you for sharing your feedback about your experience with IJL and Jaiye. We are glad to hear that Jaiye was able to provide you with a positive experience and that you are satisfied with his services. We apologize for the previous negative experiences you had and for any inconvenience caused. We appreciate your patience and loyalty, and we will make sure to share your kind words with Jaiye.

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    Customer ServiceStaff

    Reviewed May 30, 2023

    I was reassigned a new matchmaker, Tanya, who so far has provided me with an improved experience with IJL. She was very easy to talk to, and followed up the next day after my date to see how it went. She is much more communicative and seems to be more proactive.

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    Reviewed May 25, 2023

    I put my phone number into the site last night and sales called me today. After they shared their process, they shared their service and price. The only choice offered for my greater Richmond area was their $3,000 12 months or 12 dates service. They shared that only a upfront payment was offered. I brought up that a 3k lump sum upfront payment before any services rendered didn’t seem right, they said “you get what you pay for”. After I still said that I'd want a shorter term service or to at least split up the payments and see how it goes, they said they don't offer less than a year.

    After I still mentioned the lump sum payment seemed bad. They told me a story about a single mom who's a teacher they just brought on didn't let the money stop her and wanted it so bad that she got a PayPal loan for the 3k to be able to pay it over time... So “the lump sum upfront payment shouldn't stop me from finding love”. Sales should in no way be suggesting financing to afford a matchmaking service. This is unethical business practice.

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    Response from It's Just Lunch

    We appreciate your feedback and will share this with our team, we are disappointed to hear you will not be dating with IJL and wish you the best on your dating journey.

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    Staff

    Reviewed May 23, 2023

    So far you are matching me in a timely manner. I have only had two matches and one was 2 hours away. I didn't know that and I would have not accepted the date had I known. My matcher is extremely helpful and always answers my questions and concerns.

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    Response from It's Just Lunch

    We appreciate the feedback and will share this with our team. Happy dating!

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    Staff

    Reviewed May 22, 2023

    Amy had taken the time to understand what my wants are for my next relationship/life partner. She has taken the time to interview the potential matches. Her choices for me have been spot on. Every one has has exceeded my expectation. What I appreciate about the service the most is the time and effort. IJL has been very good for me.

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    Response from It's Just Lunch

    Thank you for the feedback, we are elated to hear you are enjoying the process!

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    Customer ServiceStaff

    Reviewed May 19, 2023

    I’m happy with experience for the most part. I would prefer text messages at times to remind me that I have an email. I am not one to check emails. Jai has been wonderful. He’s so easy to communicate with.

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    Response from It's Just Lunch

    We appreciate the feedback and are happy to hear you are enjoying the process. We look forward to your next date!

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    Staff

    Reviewed May 18, 2023

    Tricia did a fantastic job of partnering me with a wonderful lunch date. By far, he is the best match. Tricia took the time to review the qualifications I am seeking and followed up prior to the initial meeting. She chose a great lunch place and the individual was well-spoken and has travelled globally. We have many interests in addition to travel such as art, concerts, entrepreneurial ventures, and appreciation of quality time with family and friends. Tricia was attentive in listening to me as I discussed other dating tracks I have tried. She took the time to find a quality match which I appreciate. I would recommend that one work with Tricia to obtain positive results.

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    Response from It's Just Lunch

    The entire team appreciates the raving review and are glad to hear your last date was wonderful! We look forward to your future dates and appreciate your patronage.

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    Staff

    Reviewed May 17, 2023

    Marina has been a great coach so far! This is my first experience with matchmaking and online dating in general, but she has made it easy. My first date was a good one, and I look forward to a second one. :)

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    Response from It's Just Lunch

    We are so happy to hear that you are having a great time. Our goal is all that you have to do is show up and have fun! We are hard at work on your next date and look forward to telling you about him soon.

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    Price

    Reviewed May 15, 2023

    I am generally pleased with my IJL experience so far. I have been on dates with three men and can understand why the men were chosen for me. However, none has been a close enough fit for me to get beyond three dates with two of the individuals. One was a total mismatch. I feel that I'm meeting a higher caliber individual through IJL than I had been through mainstream online dating. I will be really disappointed if I don't find ultimate success here since this process is very costly.

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    Response from It's Just Lunch

    We appreciate the candid feedback and use your feedback to fine tune the dating process over the length of your membership. We look forward to arranging your next fun first date!

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    Staff

    Reviewed May 15, 2023

    So far I am pleased with the service from IJL. I’m particularly pleased with the support of my matchmaker Marina. I do feel like I get authentic care and support from her and that she is focused on my having the best experience. She is also very encouraging on my journey and gives good advice. As a result I do find myself enjoying each date more than I would have thought.

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    Response from It's Just Lunch

    We love to hear this, your matchmaker is your wing woman and here every step of the way!! We look forward to your next date!

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    Reviewed May 15, 2023

    I’m new to IJL and have had a great experience so far. My Matchmaker has really made me feel confident and at peace that I’ve outsourced the work to find great potential connections. Compared to other alternatives like online dating apps, the service IJL offers emphasizes quality over quantity and feels more personal, natural, and exciting.

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    Response from It's Just Lunch

    Thank you for being a Client Scott and we are excited to be working with you on this dating journey!

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    Customer ServiceStaff

    Reviewed May 15, 2023

    My date was fantastic! He was a fine conversationalist, showed interest in getting to know me, we laughed about our life experiences and he was a true gentleman. He even walked me to my car and asked for my phone number. The evening was very special!

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    Response from It's Just Lunch

    We love hearing this!! Keep us posted on if you see eachother for a 2nd date!

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    Customer ServiceStaffProcess

    Reviewed May 14, 2023

    Amerlin has demonstrated outstanding communication skills and a remarkable level of friendliness throughout the entire process. Their ability to listen attentively, understand preferences, and offer thoughtful suggestions is truly commendable. Amerlin's warm and approachable demeanor created a comfortable environment, making the matchmaking experience enjoyable and stress-free.

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    Response from It's Just Lunch

    Thank you for the glowing review about your matchmaker and the process, we are hard at work on your next date and will be in touch soon.

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    Staff

    Reviewed May 12, 2023

    Working with Tricia at IJL has been truly wonderful and reminds me we all need a coach. I think that many of us understand that dating has really changed in the last few year and since COVID, really changed. Tricia has been amazing as providing guidance, encouragement and just solid advice on navigating it all. In fact, I am looking forward to my next date tomorrow.

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    Response from It's Just Lunch

    Thank you for taking the time to share your experience with the matchmaking team and thank you for being an IJL Client.

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    Punctuality & SpeedStaff

    Reviewed May 8, 2023

    The IJL team did a fantastic job; my matchmaker Tricia was great! She was patient during the interview and quickly introduced me to some great women. I quickly realized one of my first introductions was a great fit and have already decided to put my account on hold and focus my relationship efforts. I have enjoyed my experience with IJL and highly recommend this service vs. emotional and time-draining dating apps.

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    Response from It's Just Lunch

    We love to hear this!!! Keep us posted on how things progress :-)

    Customer ServicePriceStaff

    Reviewed May 8, 2023

    Save your money. The person in sales painted a very nice picture, was very responsive, spent a lot of time with me but once they had my money it became a different story. I was explaining there'll be 24 matches. Later I found out it's match opportunities, so if I don't accept the match that they give me I just lost that match. The first guy was really not what I was looking for just in photo and description. The second guy was better the date was set up and he no-showed. No response from anybody at the company. Two days later I finally found out he had a flight change. That matchmaker was not very good at communicating. In fact I didn't hear from her for 2 weeks after I was stood up.

    I got a new matchmaker who was better, the first date they gave me was okay but I went on it because I knew I would lose that match if I didn't and I had to trust the process. However that date also failed to show, said he was stuck in traffic. I asked for a refund and was told someone to get back in 48 hours, however it's been exactly one week and I finally spoke with someone who said a refund's not possible because they can still give me opportunities. They are escalating me to someone who might be able to help me but said they don't do refunds. Did I mention the service cost $**? So I'm currently disputing it with my credit card company. More pathetic than online dating ever was.

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    Response from It's Just Lunch

    Karen, we are sorry to hear you have not enjoyed your experience thus far as this is not the norm. Your membership is currently on hold pending the dispute you initiated with a 3rd party. Once there is a resolution, we will contact you to address your concerns and discuss dating. Thank you.

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    Customer ServiceStaff

    Reviewed May 5, 2023

    My matchmaker Tricia is awesome! She has gotten to know me really well and does a super job picking dates for me! We have soooo...much fun on the phone together. She makes it a GREAT experience!!! Most sincerely yours...Gregg

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    Response from It's Just Lunch

    Thanks Gregg!! We appreciate the feedback and look forward to your next date!

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    Staff

    Reviewed May 4, 2023

    I have recently begun working with Tricia and the first date she picked for me was way better than the first 2 received. She really listens to me and understands more of what I am looking for. Thank you Tricia.

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    Response from It's Just Lunch

    Thanks Vana! Appreciate the feedback on your matchmaker!

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed May 1, 2023

    After 7 dates, (I am supposed to have 12.) in addition to 3 men that did not show, I’m calling it quits. I am a real person with a real heart looking for another real person. From the beginning, it sounded wonderful! I was told how easy it would be to match me up. I was sent a follow up email of how proud they were for me signing up.

    I have turned down a few matches some due to a lack of attraction, and some because of ethnicity and religion. I have really followed the process. I would get dressed up sometimes in a new outfit. Three times I drove for over 25 minutes to meet up with a match only to have him not show up! Three times! This is from a company that I paid a lot of money to ensure my dates. I emailed my matchmaker on the Monday before my date on Friday to ask if he would call this last match to make sure he was coming. I never got any response. On Thursday, I left a voice mail. I received no callback. On Friday, I tried to call, but he didn’t answer. Then he forwarded me the confirmation he had sent to me earlier with no note in the email saying whether he had talk to him or not. How would you have felt arriving at a restaurant, waiting outside for close to 25 minutes to someone who never showed up? It embarrassing and truly just makes you feel worthless.

    This is a train wreck about to happen and I’m getting off. From my first phone call to now, I have trusted my matchmaker. I truly feel like they didn’t hold up their end of the bargain. I struggle financial and this was a huge sacrifice. It was so I might find companionship and potentially love again. This has brought me nothing, but sadness and disappointment. I’m embarrassed that I spent that much money. It was a waste of time. I would love a partial refund, but after reading countless bad reviews, I don’t think that will happen. Please think about how you are hurting people with your actions.

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    Response from It's Just Lunch

    Hi Emily, appreciate your concerns and sharing your experience. IJL has fully serviced your membership and we are disappointed to hear you did not find your special someone. We will share your feedback with our team and wish you the best.

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    Staff

    Reviewed April 29, 2023

    Tricia has done a great job setting me up with like minded individuals. It’s been a lot of fun, meeting people with who have the same interests as I do. It has been a relaxing way to meet new people in non stressful situations.

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    Response from It's Just Lunch

    We are happy to hear you are enjoying the process and thank you for being an IJL client!

    Customer ServicePrice

    Reviewed April 22, 2023

    This company is not a personal matchmaking site. They are based only in Florida, and rely on brief and infrequent phone calls to supposedly get to know you. Their methods seem the same as any on-line dating site, except they tell you where to meet based on their business contacts, and charge thousands of dollars for the 10 minutes of communication. I have had to drive into LA rush hour traffic, almost 2 hours away, for the 3 dates they've found me, in over a year. There is zero transparency about the availability, or lack thereof, of men in my demographic. They refuse to let me date someone younger, but send me out to date much older men.

    The cost was 3000.00, which is a ridiculous cost for nothing that was advertised or promised to me. I have begged the corporate office, for the last 10 months, to return some of my money, but they ignore my pleas. This has been a humiliating, demoralizing, and expensive journey with a deceptive company! Any on-line site in which you have control of the choices, would be better and much more cost effective.

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    Response from It's Just Lunch

    We appreciate you taking the time to share your feedback and regret to hear you are not enjoying your experience thus far, as this is not the norm. We reached out to address your concern's and look forward out having a conversation with you regarding your experience. Talk soon!

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    Customer ServiceStaff

    Reviewed April 21, 2023

    Tricia is the best, she has taken the time to get to know me and listen to me, is supportive and positive and great communication thru both email and phone! I love how easy it is to work with IJL, all I have to do is show up!

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    Response from It's Just Lunch

    We appreciate the great feedback about IJL and your matchmaker!

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    Reviewed April 19, 2023

    My matches, or how you determine matches, has been so far off, it's as if you aren't listening, or you haven't read my preferences. I do not think the multiple client advisors really try to "match". I feel sorry for the people that have been taken advantage of in search of compatibility because you seem to be missing the mark. Your matchmakers are too young to understand the what older clientele may be looking for at our age.

    I am an avid traveler and the latest match hasn't left the country since his marine time in Iraq, has not been vaccinated, which prevents him from traveling out of country, and thinks a restaurant that doesn't serve Ranch or Blue Cheese dressing is unheard of. (Season 52) Obviously not the person I would be taking to a Michelin starred restaurant.

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    Response from It's Just Lunch

    Hi Mary, we appreciate your candid feedback and are sorry to hear you have not enjoyed your experience. our team is hard at work on your next date.

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    Staff

    Reviewed April 16, 2023

    I've been with IJL for almost 4 months. Tricia is my matchmaker and is great to work with! She is extremely pleasant and I always enjoy our conversations. But more importantly, Tricia LISTENS and understands. I've been on 3 dates and with each one, Tricia has asked the right questions and has listened to my thoughts to make sure we learn how best to improve my matches. Also, when Tricia learned how long it takes me to drive restaurants in downtown Nashville, she took the initiative to find restaurants closer to my location. Another thing I really appreciate about Tricia is she doesn't just makes matches to make a quota. Instead she carefully considers what I like and compares me to what other women like. I think her deliberate approach increases the quality and likelihood of successful matches.

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    Response from It's Just Lunch

    Thanks for the great review and your patronage! Happy Dating!

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    Staff

    Reviewed April 16, 2023

    I enjoyed my first date with Carol. I liked her honesty and she was down to earth and straightforward. She also helped me appreciate the challenges in dating at our age, something I needed to understand. Elliot is good in that he listens to my comments and responds well. One thing that I need to mention is that I do not want any dates with Trump supporters.

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    Response from It's Just Lunch

    We love the great feedback on your first date! Looking forward to hearing more about a 2nd date with Carol!

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    Reviewed April 12, 2023

    The first time the date was booked, they told him to go to the Seasons 52 in Tampa, and told me to go to the Seasons 52 in Sarasota. Obviously we did not meet. Monday, we both met at Sarasota Seasons 52 and I discovered that he lives 3 hours away. Not acceptable. There must be plenty of men that live within 1 hour of my home.

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    Response from It's Just Lunch

    Hi Cathy! Thanks for the feedback regarding the restaurants, we are happy to see in your feedback you exchanged numbers with your date. We are focused on your next date for May and will reach out once available. Talk soon!

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    Reviewed April 9, 2023

    After 5 months of membership, I finally got a date worth accepting. It was so good, we've decided to go on a 2nd date! IJL's restaurant venues in Albuquerque appear to be very limited and were placed at Buca di Beppo, serving family style portions of italian food. How does that work for an intimate date for two? Suggest IJL expand its footprint.

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    Response from It's Just Lunch

    We are happy to hear you enjoyed your date and will review your feedback with the team. Thanks!

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    Staff

    Reviewed April 6, 2023

    I can’t give more than one star to my overall experience, however, I have enjoyed all of my matchmakers, but especially Bryanna. She has taken a horrible situation and done her best to keep the wheels attached. Although I have my differences with IJL, and their policy of dropping zoom dating for a guy that lives in a remote area, I have to say this professional matchmaker makes it very difficult for me to be angry for very long when I talk to her. I just want to take a moment and praise her for her efforts, and thank her for understanding and for listening to me. IJL should clone Bryanna, she’s truly amazing.

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    Response from It's Just Lunch

    Hey Kevin! We appreciate the feedback. Zoom dates were provided only during the pandemic as our clients want to meet in person and take dating offline. This was outlined in your agreement as well. We look forward to your upcoming date!

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    Staff

    Reviewed April 5, 2023

    I have been represented by Eyrina for a few months now, and I find her very efficient and caring. Very thorough and always easily approachable. I recommend her very highly to be your matchmaker. So far, I haven’t found my match, but she is fine-tuning my profile.

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    Response from It's Just Lunch

    Thanks for the feedback and appreciate your patronage!

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    Customer Service

    Reviewed April 4, 2023

    I’ve recently joined and have had two dates. The first date was very good and seemed to have good communication and common goals. The second date I was not impressed with his manners or communication style. I’m looking forward to meeting other like minded individuals.

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    Response from It's Just Lunch

    We appreciate your feedback and appreciate your business a second time! The feedback from your first two dates will help the matchmaking team finetune the dating process. We will be in touch with your next date soon. Thanks!

    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed April 1, 2023

    Looking for love? Then BEWARE It’s Just Lunch. I will never ever use this service ever again. And I will warn anyone and everyone about it who is looking for a matchmaking service. It costs an immeasurable and massive amount of money, and you don’t get much for it. I only went on 4 dates out of 12, they stopped setting up dates for me, they started ignoring all my calls and emails, and then they never refunded me. They are extraordinarily slow in finding people, make constant excuses for their slowness, find unattractive people a good amount of the time, and sometimes even give inaccurate information about potential matches.

    Weeks and weeks can go by without even a potential match, and when you do eventually get one, whether you actually go out with the person and it doesn’t work, or you decide not to accept the date, the process of waiting and waiting and waiting starts all over again. Romantic connection is what most people want almost more than anything else, and waiting and waiting for every single potential match, and then even rarer, going out on an actual date, is extremely emotionally draining and stressful. When you need to reach your matchmaker, it can be very hard, and when you want to reach the company, you never get anything other than the voicemail system, and no one ever calls you back. Do not waste your time, money, or emotional energy on this service.

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    Response from It's Just Lunch

    We appreciate the feedback you shared regarding your experience. While your membership is expired we do appreciate your patronage and enjoyed working with you.

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    Customer Service

    Reviewed March 24, 2023

    What an attentive positive and communicative journey. It’s been already and it’s just the beginning. Highly recommend Jaiye for your experience. Quality over quantity so just be patient you are in the right hands. When you call I suggest you call and ask for him.

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    Response from It's Just Lunch

    Love this feedback and attitude with dating, exactly right. Looking forward to your upcoming date feedback!

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    Staff

    Reviewed March 21, 2023

    Tricia is my new executive Matchmaker. She is wonderful to work with and has a great attitude. I had my first Lunch Date and it went well. I would recommend It's Just Lunch based on my experience working with Tricia and what a great Listener she is in finding me the Best Matches.

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    Response from It's Just Lunch

    Thanks Gail!! We appreciate your business and look forward to our continued partnership in dating!

    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed March 21, 2023

    Updated on 04/11/2023: I wrote a review a few weeks ago only to be told that someone was helping me to resolve the bad experience I have had. Yes, I did get to speak with a manager and somehow magically was matched. Yes matched, only to find out that he too was "unavailable" now. This company does NOT deliver on its contract and I would truly advise everyone to seek another option. Again, I signed up on 1/31/23 and have had 1 date. If I could give 0 stars I would do that!

    Original Review: I signed up for IJL on 1/31/23. It is now 3/21/23 and I have had 1 date, which was most definitely not a match. IJL charged me almost $5K for absolutely no results. I would never recommend using this service. I live in DFW and there should be no reason they cannot match me with a quality person unless they have so few clients it's impossible. I expressed my dissatisfaction and was told immediately that they would find a great match. That has still not happened and my "match maker" scheduled a call with me today and never showed up. Please do NOT waste your money here!

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    Response from It's Just Lunch

    We appreciate the time you took to provide your feedback on the process. We are happy you were able to connect with our team and work towards a resolution of your concerns. We are working on your next date and will be in touch soon.

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    Staff

    Reviewed March 17, 2023

    My experience with It's Just Lunch has been good so far. Amy is my matchmaker and is very professional. She has found quality matches based on my preferences and selected great locations for dates. I have no complaints and happy with my experience.

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    Response from It's Just Lunch

    Thanks Max for the glowing review of your matchmaker and the process. Thank you for being an IJL client!

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    StaffProcess

    Reviewed March 16, 2023

    This is my first experience with IJL. The process took a tad longer than I had expected, but Mariana came through big time with her latest match. I felt she really understood my hopes and aspirations, and took time to find a good fit before sending it to me. Mariana also gave me helpful advice for how to follow up with my date that I really appreciated.

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    Response from It's Just Lunch

    We love to hear this! Keep us posted on how things go with your date!

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    Staff

    Reviewed March 16, 2023

    Hazel does a great job matching! Out of all the matchmakers, she was the best. She was attentive and diligent. I enjoyed working with her and we shall see if her last match works out. IJL was an interesting experience.

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    Response from It's Just Lunch

    Thanks for the great feedback!

    Staff

    Reviewed March 15, 2023

    This company is the worst. They throw out so much crap that their database is filled with men that meet the qualifications you're looking... They only reach out once every 6 months at best or ignore you entirely. I asked for a refund within 3 months and they won't give me anything .. they have switch me "matchmakers" 8 times over the 2 years. Save your money... Free dating sites have more quality men than this company. Once they have your massive payment, the effort from this company is minimal.

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    Response from It's Just Lunch

    We appreciate your feedback and regret to learn you are not enjoying the experience. We have a large team of matchmakers working on your behalf, and the more people that get to know you the more opportunities for dating you will have. We have contacted you to address your concerns further, we look forward to chatting soon.

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    Staff

    Reviewed March 14, 2023

    My Matchmaker Amy is awesome! She is really good at listening to what I am looking for in my match and she delivers. IJL is a great dating service, especially for professionals that are extremely busy and do not have all the time to do the leg work to find quality women. They even set the date up for you! I highly recommend their service!

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    Response from It's Just Lunch

    We appreciate your patronage and your feedback on the process. Looking forward to your next date!

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    StaffProcess

    Reviewed March 13, 2023

    I love that IJL is able to find the best people that fit my personality and style. Their process takes care of the pre-work and things I care about so I can focus on the date. It's also reassuring to know my date is closer to finding what they are looking for, so that we both have the best chance. Thanks IJL!

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    Response from It's Just Lunch

    Thanks so much for the great feedback!

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    Lisa increased rating by 2 stars.
    After a positive interaction with It's Just Lunch, Lisa increased their star rating on March 18, 2023.

    Updated review: March 18, 2023

    Carla has done a good job of communicating with me and encouraging me through the matchmaking process. I appreciate the time she takes to talk to me about what I am looking for in a match. I look forward to my next match!

    Original Review: March 13, 2023

    Maybe it's just a terrible first date with a potential match and the long delay in having other matches, but I am severely doubting the usefulness of a matchmaker. I get the impression that I'm just a name, age, kids/no kids preference, and location and the matchmaker doesn't know hardly anything more than that about any potential matches for me. An online dating site could provide me with potential matches using those criteria without the over a week delay. I wish I would have known that IJL is really for people who want children before signing up. As a women who doesn't want kids and wants to be with someone who is college educated, I am beginning to feel hopeless due to the dearth of potential matches who meet both of those criteria. Not sure the huge amount of money I spent on this service is worth it. Considering going back to online dating in a month if no potential matches who meet those two criteria are offered to me.

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    Response from It's Just Lunch

    Hi Lisa, we really appreciate your feedback and are disappointed to hear you are not enjoying the process. We will have a member of our team reach out to address your concerns. Talk soon!

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    Staff

    Reviewed March 13, 2023

    Jai has really stepped up his game with me because I lost my first person due to her leaving the company and he has been doing his best to keep me with the company and happy is all things as possible.

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    Response from It's Just Lunch

    Thanks Richard! We look forward to your upcoming date!

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    Reviewed March 9, 2023

    Marina G took the time to listen to me and find a wonderful match for me. I have had two dates so far and both were fun and interesting. I have been able to meet up with the 2nd date multiple times and we are having a wonderful time together. Would not have met him without Marina.

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    Response from It's Just Lunch

    So happy to hear this news! Keep us posted on how things go!

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    Staff

    Reviewed March 9, 2023

    Please note the 5 stats applies only to Jaiye. Jaiye is professional and responsive. He is easy to talk to and seems to listen and mean what he says. Unfortunately this is not the description of every Matchmaker I've had prior to Jaiye. My experience over almost 2 years has been awful. I have had 5 or 6 different matchmakers. I honestly lost track. The matches have been very far and in between and none matched my preferences. I was often "encouraged" to be more flexible. They meant changing my pretty straightforward and not at all extreme or unusual preferences to accept a date who was much older than my preferred range of within 5 years or a smoker or someone who wasn't a widower or divorced. Though I haven't yet had a match with Jaiye I felt he was the first Matchmaker who truly listened and understood what I was looking for. It was refreshing and renewed my optimism about IJL. Otherwise I would give IJL 1 star.

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    Response from It's Just Lunch

    We appreciate the feedback on the process and the team.

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    Reviewed March 8, 2023

    I expected more from this service. Before I joined I was told that NYC has a huge platform. Since I have signed up in January I have only received three options. I understand these things takes time but I expected there to be a sense of delivery. Also, I was not impressed in the restaurant selection. I was sent to a Hibachi which is a group setting and I don't think that is appropriate for a first date which I already addressed with the matchmaker.

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    Response from It's Just Lunch

    Hi Nathalie, thank you for your feedback. Your matchmaker will be in touch to review this with you.