It's Just Lunch Reviews

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About It's Just Lunch

It's Just Lunch is a personalized matchmaking service that caters to busy professionals looking for meaningful relationships in more than 110 U.S. cities as well as cities in Canada, the UK, Ireland and Australia. Matchmakers get to know members and use their dating preferences and relationship history to select matches. It's Just Lunch makes all the arrangements for comfortable and safe face-to-face dates, including the time and place. All members have to do is show up ready to meet their match. Potential pairs meet over lunch or after work for drinks.

Pros
  • Guaranteed face-to-face dates
  • Free onboarding interview
  • Customized membership plans
  • Fully confidential
Cons
  • Lengthy process
  • Can be pricey

It's Just Lunch Reviews

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    1 featured review
    How do I know I can trust these reviews about It's Just Lunch?
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    Page 4 Reviews 235 - 435
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 29, 2024

    I’m joined in 2022. I have had at least 4 matchmakers, 3 of them were useless. Destinee has been the best. I have had more success with Destinee in one month than the entire two years. She responds quickly to emails and voicemails. She answers her phone when she can. She listens and doesn’t judge.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your positive remarks about your matchmaker and are sorry you didn't enjoy your prior representatives. We thank you for being an IJL Client!

    Verified purchase
    PriceStaff

    Reviewed Feb. 29, 2024

    I joined IJL in January 2024. The Good: I have been on one date and have been provided 2 profiles of potential dates. My date went very well and it was nice to meet a genuinely nice guy. I feel my matchmaker listens and takes my preferences into account. The not so good: It took about 6 weeks from joining to have my first date. For the cost of the service, there is not a lot of interaction with my "matchmaker". It seems, and I may be wrong, there aren't a lot of members to give the matchmakers options to connect dates. It's very expensive (~**) for 12 months and/or 12 dates.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Jenny! We appreciate your comments and will share them with our team. Thank you for choosing IJL as your partner in fun first dates!

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    My date was great. I had dinner and drinks with a wonderful woman. The location was good. The staff were attentive and helpful. The food order came out hot and exactly what I ordered. I would recommend "It's Just Lunch" service and I am looking forward to my next date.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you enjoyed your date and are enjoying the dating process. Thank you for taking the time to share your experience and we are hard at work on your next date. Happy dating!

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 24, 2024

    Lately the dates seem to be doing IJL and I a favor by being present. I’d like to have lunch with someone interested in meeting me, great conversation, nice lunch and possibly a second date or at least phone conversation to see if we are compatible. These guys seem to have several options and no interest.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for your feedback, we will share it with the matchmaking team. Appreciate the open and honest feedback on the dates you have met, as it is an important part of the fine-tuning process. Your matchmaker will be in touch soon with your next date. Thank you for being an IJL client.

    Profile pic of the author.
    Customer ServiceContract & TermsPriceStaff

    Reviewed Feb. 20, 2024

    This company manipulated me from the beginning. Gayle talked me into a higher upper age limit than I would date. She didn't tell me that I was contractually bound and the age limits are not in the written contract. When I asked for it to be lowered, they refused. Most of the men they've offered are 6 to 12 years older than me. One was 4 years younger than my parents. I tried their "mediation" which is just a company man telling you they won't change anything for you because they'd have to change it for everyone. So every time they offer me someone up to 9 years older than me, it counts against me whether I go on the date or not. The mediator told me that all dates they offer you are not meant to be matches. I was shocked he said the quiet part out loud.

    My match maker didn't contact me for weeks. When I was upset by that and called and emailed, their next big wig after the mediator told me that I was harassing and inappropriate and they were going to cancel my contract if I contacted them. They don't like you to do anything but tow the party line, as if you were an employee. Bottom line...they have no interest in actually matching you and only match according to age. There's no other criteria. And they do it knowing that most people only go on 6 to 7 dates of 12. That's how they make their money...when you say no. They lock you in with promises of a huge database that doesn't exist, match you with whoever pops up knowing you'll say no and they don't have to do any work, and they threaten to cancel you if you complain. Avoid this company at all costs.

    Google the class action cases that they settled. That will tell you everything you need to know about this company and its tactics. There's a pattern. Please please please don't give them your money. I regret it and my only recourse is to sue, give up and let them have my money, or go on every date and share my experience with every guy that also wasted his money on them. If you already gave them your money, go on every date. At least make them work for your money. You might have a nice evening sharing experiences about the company, even if your date isn't someone you would choose.

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    It's Just Lunch
    Response from It's Just Lunch

    IJL regrets you have not enjoyed your experience as this is not the norm. We disagree with the statements you have made about your membership and services provided thus far as you recently had an upcoming date scheduled that we were looking forward to, that we unfortunately had to cancel due to a dispute you filed with a 3rd party. Your account is currently on hold during that dispute process. Once there is a final outcome in the dispute, our management team will reach out to you to further discuss your concerns as client satisfaction is of the upmost importance to IJL.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 15, 2024

    So far things have been moving nicely. I have been thru the beginning interview process and on my first date. Things went well. My date was nice. We had a great conversation. My advisor has been pleasant and helpful. I look forward to meeting more suitable gentlemen selected for me.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Jan! Thank you so much for sharing your experience. We are elated to hear you are enjoying the process thus far and are currently hard at work on your next date. We look forward to more fun first dates!

    Verified purchase
    Staff

    Reviewed Feb. 13, 2024

    When I was interested in signing up I was told my city was one of the largest dating pools (I live in Toronto Canada). I have few and far between matches we are talking 4 marches in 9 months. I'm a good looking 37 year old with a great personality and open minded about my matches. I just have restrictions around age (15 year range), that they want children, would not expect me to convert, and live within a reasonable distance (ie. Not a 1.5 hr commute away). Otherwise I am open minded about matches for me and yet they still fail to deliver. On top of that several times I have been "matched" only to find out after they are no longer available. For the $4000 I paid for this service it is a waste and they can't even match me with the very basics I listed above. They once matched me with someone who didn't know if they wanted a family and they lived a 1.5 hr commute away. You're better to spend this money joining private clubs and going to curated events.

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    It's Just Lunch
    Response from It's Just Lunch

    We sorry to hear you have not enjoyed your experience thus far, this is not the norm with IJL. We will have the manager of your membership reach out to address your concerns as they are important to us. Thank you for choosing IJL and we will be in touch soon to discuss further.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2024

    Date was supposed to happen 2/2/24. I waited a half hour then told to Hostess that I was leaving and give Sam the message that I left. She told me he called to say he couldn’t make it. I never got that message. It’s not like it’s a normal occurrence. So that’s annoying. No reflection on the IJL team.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Kristina, we are so sorry to hear this happened, absolutely not the norm on a date. Your matchmaker is hard at work on your next date.

    Verified purchase
    Joseph increased rating by 1 star.
    Staff
    After a positive interaction with It's Just Lunch, Joseph increased their star rating on Feb. 28, 2024.

    Updated review: Feb. 28, 2024

    IJL has put a lot of work into finding me My Matches. They have talked to me as needed, regarding what I am want and have left, "no stone unturned..." on my behalf. I feel that this is going to be a good year (2024) for me. Happy Searching. Sincerely yours, Joey

    Original Review: Feb. 6, 2024

    The people that I have been matched with are all great. However, I didn't join this service for just meeting "people". I did it to meet The One for me. Many Promises were made. All embellishments...! I prefer my way of doing it by chance/fate. Being one of Eighteen Children, I will be returning to Prayer and allowing My God to make a choice for me, if it's meant to be?! Many Promises but, No Delivery!

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    It's Just Lunch
    Response from It's Just Lunch

    HI Joe! At IJL we guarantee you will go out on dates, fun first dates with like minded busy professionals, which it sounds like you have met. We will take your feedback to the team and be sure to apply this to your next fun first date. Thank you!

    Verified purchase
    Staff

    Reviewed Jan. 23, 2024

    Anita was very knowledgeable, personable, friendly and professional. She put me at ease during the interview process and on every other process going forward. I was initially very concerned about how I would like this service compared to the other types of dating services. But I was very pleased with my interaction with her.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for your kind words regarding your interactions with our team and the process thus far. We look forward to more fun first dates!

    Reviewed Jan. 22, 2024

    I joined It’s Just Lunch, looking for my partner who wanted to travel the country and the world with me. Instead of finding matches who had things in common with me, I was set up with men who were in my age group But I did not have things in common with. It appeared that they just chose someone who was in the same age group, but did not do anything more to find someone who could be a match. I am extremely displeased with their service (or lack of).

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience and we regret to hear you did not enjoy the dates provided to you. We provided 6 dates, 3 you agreed to meet and 3 you declined to meet. We are sorry to hear you didn't hit it off with any of them and wish you the best on your dating journey.

    Verified purchase

    Reviewed Jan. 21, 2024

    I have been with It’s Just Lunch for over a year and I was very open to letting a matchmaker pick dates for me. The first guy stood me up twice. Then it took a year to get a date and he lives 3 hours away. I had multiple matchmaker while being with this service. I did not know that I had a new matchmaker until after calling repeatedly and someone would tell me oh that person is no longer with the service your new matchmaker is ______. I would love to give a positive review but I can not when it has been so bad. There is a lot of issues with the service so if you join do so with caution.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your experience and we are so sorry to hear you have not enjoyed your membership thus far. We were happy to connect with you today to address your concerns and look forward to a positive dating experience.

    Customer ServiceContract & TermsPrice

    Reviewed Jan. 18, 2024

    The matchmakers seem to be sincere but their management, structure and system does not work. At first I gave their system a chance, but it is not good. Their "automatic" emails do not send. One matchmaker confirmed that she needs to choose to send the emails after a date. After the dates I've never received the "how did it go" messages to update my preferences. I actively called and the matchmakers filled out the survey on my behalf. They have sent me emails saying I missed their call when I never received a call. I didn't even receive my contract until I asked multiple times. They have just assigned my third matchmaker in 5 months and I was not told when the 2nd person left.

    Now it has been a week since I was told my new matchmaker would reach out. Nothing. They did not tell me different pricing options and instead I am now stuck with an expensive service & horrible matches that don't even meet the criteria I discussed with my first or second matchmakers. Only the notes from my intake are taken into consideration and some were just wrong. The criteria matched on is extremely generic. For example, they say people like going to concerts. When I asked what type of music, the matchmaker did not know. It is truly an inferior service and I've had better results on other free apps.

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    It's Just Lunch
    Response from It's Just Lunch

    Ashley, we appreciate your feedback and time you took to share your concerns and will absolutely share this with our team. We are looking forward to hearing more from you after your upcoming date on the 10th. Thank you!

    Profile pic of the author.
    Sales & Marketing

    Reviewed Jan. 17, 2024

    I signed up with the assertion that I will be matched with men in my criteria and within 3-4 weeks I would go on a date. It has now been 2 months and I have not gone on one single date. They kept presenting me with matches that were deal breakers for me. This company is a scam.

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    It's Just Lunch
    Response from It's Just Lunch

    Le thank you for sharing your concerns and we are sorry to hear you haven't enjoyed the process thus far. We have provided 4 dates to you that have been excellent matches, however you have declined to meet them. We are currently working on your next date with Brian and hope to have that scheduled soon. Thank you again for expressing your feedback, it is most appreciated.

    Verified purchase
    StaffProcess

    Reviewed Jan. 15, 2024

    Anita is thorough and nurturing and helps with pointers. She is responsive to my questions and doesn't hurry me. I like that she is vested in my happiness. I love that she keeps me at ease and helps me understand this process.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We appreciate you sharing your experience with your Matchmaker and look forward to many more positive interactions. Happy dating!

    Reviewed Jan. 12, 2024

    I inquired about IJL before covid, but I never signed up. Since then IJL has arranged several fee-free dates for me. There is no point to pay IJL anything, they will curate dates for you for free regardless. From what they have told me, they don't have enough dating prospects in all their regions. Therefore, they are happy to set IJL prospects up with paid customers to reach the minimum number of dates promised.

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    Verified purchase
    Staff

    Reviewed Jan. 5, 2024

    Anita found a great match for me. She listened to my needs and it really showed with my latest match. I am glad she chose a younger candidate for me. We have similar interests and had a good lunch together. We have already planned to get together again soon and I look forward to seeing where things lead.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this!! Keep us posted on how the relationship blossoms!

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed Jan. 3, 2024

    Purchased a membership for our son as a gift after he passed the bar and moved out of state. There was supposed to be 12 dates in 12 months or less. His coordinator failed to contact him until multiple efforts on our son's part. In 12 months they set him up with one woman significantly older than him who told him at the beginning of the date, that he was too young for her. Every effort to contact the coordinator has been unsuccessful. Request for refund was refused. It is now 12 months and absolutely no communication or additional dates. We should have just flushed $** down the toilet.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your concerns, however, we are unable to validate that you are a Client with IJL. Please contact us directly at customservice@IJLCORP.COM with any further information for our team to review. Thank you.

    Verified purchase
    StaffProcess

    Reviewed Jan. 2, 2024

    Anita took the time to understand my unique preferences, values, and aspirations, creating a personalized approach that felt authentic to who I am. Her cultural sensitivity and understanding of the nuances within the ** community made me feel seen and heard throughout the entire process. What sets Anita apart is her dedication to promoting inclusivity and ensuring that every client, regardless of background, finds a match that goes beyond surface-level compatibility. She goes the extra mile to foster an environment where diversity is celebrated, and individuality is cherished.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience with IJL and your matchmaker, truly appreciated!

    Verified purchase

    Reviewed Dec. 29, 2023

    So far so good! My first date was a great experience considering this is my first time using a Matchmaking service. Anita is very personable and really listens to your likes and dislikes to select the best match. I'm really glad you have the option to provide feedback after your date and discuss how you can better refine your next match. I would recommend IJL to my friends and family, looking to date without having to swipe all day for matches. Wish me luck on date #2!

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear this! Thank you for sharing your feedback about your matchmaker as well as the experience overall. We can't want to hear about your upcoming date!

    Verified purchase
    Staff

    Reviewed Dec. 28, 2023

    Match was very spot on with my requests and my dating ideals. Person matched all my important qualities I was looking for. We continue to talk and are doing a second date next week and plan a nice steak dinner. Not sure where we will end up, but are friends and talking by text on a regular basis.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you enjoyed your date. This is what dating is about, taking it one date at a time and exploring new opportunities and possibilities. We look forward to your next date!

    Verified purchase
    Staff

    Reviewed Dec. 20, 2023

    Working with Genie has been a breeze…She really listens to what I say and cares. I am very happy and lucky to have Genie to assist in my search of finding my partner. So far it has been a great adventure and I look forward to what is to come. Thank you IJL!!!!

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying working with a personal matchmaker and the dating process. We look forward to your next date. Happy dating!

    Verified purchase
    Staff

    Reviewed Dec. 15, 2023

    Anita hit on my core values that I was looking for in a companion! The only thing missing was location. Regardless, she was spot on in suggesting Scott for me. He would be a 2nd date (or more!) match if he didn't live so far away. But no doubt, he and I will remain longtime friends! Thank you Anita!

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this!! thank you for sharing and we look forward to more successful first dates that lead to meaningful connections.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 4, 2023

    My first conversation with Anita was very informative and pleasant. She really listened to my desires and my first match reflected that. Also, Anita addressed my request to change the time to my first date since I lived far away from the meeting spot. This was my very first experience and I really enjoyed the process. After the date, Anita and I talked about my experience. She provided great feedback. I look forward to working with her in the future.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience with your Matchmaker and the process thus far. We look forward to your next date and more positive feedback down the road!

    Verified purchase

    Reviewed Dec. 4, 2023

    My experience with It’s Just Lunch! has been satisfactory so far. I’ve been on three dates with pleasant individuals, although we haven’t found many common interests. I appreciate my matchmaker, Genie, for her efforts, and I remain optimistic that the perfect match is on the horizon. Looking forward to more opportunities and hopeful for a great match soon.

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    It's Just Lunch
    Response from It's Just Lunch

    We truly appreciate the feedback about your experience thus far. We look forward to more fun first dates, feedback from you to fine tune the matching process and to continue to develop a partnership with you in dating. Happy Dating!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 29, 2023

    If feels like your organization has a revolving door of dating coaches. I have called and it seems like I never speak to the same person twice however Genie has been the exception. She is actually sent emails and called saying that she still looking for possible dates and has called the next day to see how the date went. She has been actually the only one who seems to care about her job and about her clients.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your positive experience with Genie, we have a large group of matchmakers all here to support you and we are happy to hear Genie has provided you with excellent service.

    Profile pic of the author.
    Staff

    Reviewed Nov. 24, 2023

    I was told I would have 12 dates. Gave specific things I need in the date. In the time I had the membership I met two men plus one was a no show. I had a sales person argue terrible with me a few times. They are very persistent on getting you to do what they want. I was promised 12 Dates. I had three. They told my membership ended and I was given 14 dates which is not true. Just be careful. They are very hard core in your face. Honestly I found it to be a very large waste of a lot of money. I would not recommend this service to my worst enemy! Well may I would to my worst enemy so they can waste Thousands of dollars! Consumer beware!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your feedback, while we regret to learn your membership is expired, IJL did provide you 14 dates, more than the 12 under the membership. You agreed to go on an in-person date with 6 of the 14 and declined to meet the remaining 8. We are so sorry to hear you didn't enjoy the process and wish you the best on your dating journey.

    Verified purchase
    Staff

    Reviewed Nov. 21, 2023

    There is a lot of guesswork when it comes to online dating. IJL takes away the guesswork. They spend time getting to know you and finding a match that is a good fit. At the end of the day, the people that you meet are interested in meeting someone and have put up the resources to do so.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for sharing your positive experience with IJL!. Taking the time to understand each individual and facilitating matches based on compatibility is indeed a valuable aspect of a matchmaking service. We wish you continued success in your journey with IJL!

    Verified purchase
    Staff

    Reviewed Nov. 17, 2023

    Anita has been almost spot on with her choice for matches for my preferences. She is also good at getting to know my likes and desires and what I think I am looking for in a match. She seems to love what she does and really wants to see folks find their match with her help.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear that you are enjoying your experience working with your matchmaker, we are here for you every step of the way. Thank you for your feedback!

    Verified purchase
    Staff

    Reviewed Nov. 16, 2023

    I only been a member for a month now and so far it’s been a good experience and I’m looking forward to meeting new people and getting out more often. I also have enjoyed working with Anita. She has been very supportive with me and I am excited to be part of this amazing journey.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you Troy! We appreciate your business and look forward to your next date!

    Verified purchase

    Reviewed Nov. 11, 2023

    She is enthusiastic to coordinate to find a date for me, but I was assigned to go only one date so that it does not meet the maximum dates of 12 after almost 6 months' joining. But the seconds and third date were not be able to meet so that all the money I spent are not worth it.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2023

    Anita is a great matchmaker because she is extremely attentive, reads written feedback carefully, listens closely, and definitely incorporates feedback as she works with me on dates. I could not ask for someone more committed to figuring me out and finding me the best matches she possibly can, and she’s already found me a great one! I appreciate her expertise!

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying working with your matchmaker and enjoying the process. Happy dating!

    Verified purchase
    StaffProcess

    Reviewed Nov. 5, 2023

    Matchmakers are very friendly and working hard to get the right match for their clients, even though I haven't found my person yet, it is still very early in the process..Even so I remain very confident in the end they will find her. Thank you for all your great work. Pete

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Pete, appreciate the time you took to share your feedback and thank you for being an IJL Client!

    Verified purchase
    Staff

    Reviewed Nov. 4, 2023

    Working with Bryanna has been eye opening and her ability to make you feel like her best friend creates a sense of security and warmth. You can tell that she loves what she does and working hard to create the best experience for all of her clients. She got it right on the first try with Derek and I. We had a hard time trying to figure it out but after a few dates it was perfect. The most amazing thing that I can say about what happened between Derek and I is that Bryanna knew we would work before it started working. Thank you for the connection, time and happiness to come.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for your warm and amazing review! We are so happy to hear things with Derek are going well, keep us posted on how things progress! Cheers!

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 4, 2023

    For a teacher like me It's Just Lunch is an expensive venture. I like that it is a safer way of meeting men. I have not found someone I really connect and been attracted too yet. Jaiye is doing his best and is very kind but sometimes the communication and emails are not going through.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the open and honest feedback, a professional matchmaker is absolutely an investment in yourself along with many other benefits. We are hard at work on your next fun first date!

    Verified purchase

    Reviewed Nov. 3, 2023

    WOW! My 1st date with Gary was a very pleasant experience, and we were so comfortable with each other that we plan on seeing each other again. There was so much depth to our conversations, yet there was so much uplifting, supportive discussions that seem to naturally flow from each of us. I feel very connected with Gary.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear this, great feedback!! Keep us posted on how things progress with Gary!

    Verified purchase
    StaffProcess

    Reviewed Nov. 2, 2023

    I put a three here, but I want to clarify that my matchmaker Genie has done 5/5 stars work! She has been attentive, professional, and personable to me throughout the process. The three stars have to do with the amount of initial date setups and subsequent cancelations. I had three cancellations and a no-show before I was able to go on my first date. I recognize that this is a process, and the idea is to match me with someone who I can connect with, but I wish the start had been a little bit smoother.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Alex, we appreciate the feedback, this is still dating and we are working with busy folks schedules, so there are going to be scheduling issues out of our control. We are sorry that this was your initial experience as it is not the norm. Looking forward to more fun first dates!

    Verified purchase
    Staff

    Reviewed Oct. 31, 2023

    I signed up for $** in the summer of 2020. I was 72. I asked if there really was a pool of men interested in meeting a woman of my age. I was assured there was. I think that was clearly not the case. Two of the dates were with men who had no interest in a serious relationship. One was looking for someone to sleep with. Another had lost his wife less than 6 months prior to our lunch date. He was sitting in a wheelchair when I met him. He asked if I would consider getting married again and told me the Pope was the most evil man in the world. BTW, I’m Catholic. This last lunch date was good and I’m hoping we’ll get to know each other to see if there might be a future relationship.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2023

    Genie is down to earth and really easy to talk to. She really gets me and understands what I want. I feel like she's another girl I can depend on to talk about boys with and become a better person for my next relationship. I can't wait to see where this goes!

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    It's Just Lunch
    Response from It's Just Lunch

    We love hearing that you and your matchmaker have a great connection! That is what it is all about, her being your wing woman throughout the entire process. Happy Dating!

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    Staff

    Reviewed Oct. 29, 2023

    Jaiye is easy to talk with and is an excellent listener. I felt like I was talking to an old friend when he asked me about the qualities I am looking for in a woman. My first date was with a woman who had these qualities and I can honestly say Jaiye delivered.

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    It's Just Lunch
    Response from It's Just Lunch

    We love hearing this feedback and will be sure to share your positive experience with our team. Thank you for taking the time to share!

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 26, 2023

    Marina is quick and accurate with her matchmaking. After each lunch she set up for me, she knew me better - both what I'm like and what I'm seeking. The only thing that takes my rating down from 5 stars to 3 is the price for this service.

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    It's Just Lunch
    Response from It's Just Lunch

    We love hearing that you are enjoying the process and appreciate your open and honest feedback. Thank you!

    Verified purchase

    Reviewed Oct. 26, 2023

    I am quite satisfied with my experience thus far. Alan is a good fit for me. I am hopeful a few other potential dates might show up one day. It would be great to find a man a bit younger than myself and someone who is a downhill skier. I realize men might want to date younger women but you can let candidates know I am very young at heart and very active.

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    It's Just Lunch
    Response from It's Just Lunch

    Appreciate the feedback and glad you enjoyed your date!

    Contract & TermsPrice

    Reviewed Oct. 26, 2023

    When I first signed up for It's Just Lunch I paid a significant amount of money for membership $**. And agreed to terms of $** a month for active membership and $** a month to pause my services, to protect you from paying any type of initiation fee again. I even remember orally stating that I would not agree to change in terms of price and this was recorded by them when signing up.

    The written contract does not state that terms can be changed either. However, It's Just Lunch claims that it has the right set term which gives them the right to change terms to whatever they please at any time without notice or agreement. It's Just Lunch chose to increase my payments for pausing my service to $** a month. That's right. You heard me they increased my pausing service, a service that they do absolutely NO service or work by almost double my pausing service fee... Even though I voiced and it's recorded that I did not to agree to change in terms of prices and their contract does not explicitly state this as well.

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    It's Just Lunch
    Response from It's Just Lunch

    Lindsay, thank you for taking the time to share your experience. You dated with our Minneapolis office, which is an independently owned and operated office of It's Just Lunch. We will share your concerns with them directly for follow up and appreciate the time you took to share your feedback. Thank you.

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    Staff

    Reviewed Oct. 23, 2023

    My Match Maker Tricia did an amazing job selecting my recent date. She actually listened to my interests and found me a match which met every one of them. My date and I had a strong connection on our first meeting that we actually schedule a second one! GREAT Job Tricia.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this feedback and are elated you are going on a second date! Keep us posted and happy dating!

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    Staff

    Reviewed Oct. 20, 2023

    Carla has been professional, communicative, reliable, hard working, and has and is making every effort to find the person I am looking for no matter how much hard work it takes, geographical location, etc... She is a pleasure to work with unlike my 1st dating coordinator, who is completely opposite of everything I just described.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you are aligned with a member of the IJL team and enjoying the experience. Thank you for sharing your feedback.

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    Reviewed Oct. 17, 2023

    Anita did a great job listening and selecting a good match. I am very happy with her. I wasn't having much luck until she really tried to understand the areas that were most important to me. I hope others are able to work with her in the future. I look forward to working with her in the future.

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    It's Just Lunch
    Response from It's Just Lunch

    We are truly happy to hear you are enjoying your relationship with your Matchmaker, she is your true wing woman and here for you every step of your dating journey. Thank you!

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    Staff

    Reviewed Oct. 17, 2023

    I had a great working experience working with Jaiye. He was courteous and very conscientious. He kept me up to date with the progress of potential matches and I felt comfortable talking to him about the match I had. If any issues arose I knew I could contact Jaiye and he would look into the matter immediately.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your positive feedback on your matchmaker, thank you for taking the time to share your experience.

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    Staff

    Reviewed Oct. 16, 2023

    Shay was a very beautiful and personable lady. She was easy to talk to. I enjoyed her company. We exchanged information and have already texted each other. The two hours we were at the restaurant flew by. We will probably have dinner again. Thank you Anita for everything you are doing to help me.

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you had a great date! Keep us posted and we are hard at work on your next match!

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    Customer ServiceStaff

    Reviewed Oct. 16, 2023

    IJL has been pretty good so far. Anita has been professional and has been quick to respond to feedback and also to arrange a date. My date over the weekend was pleasant and fun. We have been in contact since and plan to see each other again. I would definitely recommend IJL!

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this and can't wait to hear about your 2nd date! Keep us posted and Happy Dating!

    Verified purchase

    Reviewed Oct. 12, 2023

    My second date was very nice and I was matched up well. Anita got this date right and did a good job matching me up. Looking forward to future dates that are similar or better than this one. I appreciate her work to make this date go well and will continue to push through in hopes of finding a partner.

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    It's Just Lunch
    Response from It's Just Lunch

    We're thrilled to hear about your positive experience with your dates and IJL thus far. With the matchmaking team’s guidance and expertise, we're confident that you're on the right track to finding that special someone. We genuinely appreciate your trust in our service, and we're here to support you every step of the way. Thank you for being an IJL Client.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2023

    Anita is personable, listens well and is understanding and encouraging. When I have questions she responds directly to my specific questions. After my first date, she changed my market area to one closer. My first date was a great match. We both decided the distance was too far, yet we did exchange phone numbers.

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    It's Just Lunch
    Response from It's Just Lunch
    Thank you for sharing your feedback on your experience with IJL. It's great to hear that your initial date was a good match, even if distance became a factor. The fact that you exchanged phone numbers is a promising sign of a potential connection, and it's a testament to the quality of IJL’s matchmaking.

    We're delighted to be a part of your journey and look forward to continuing to assist you in your search for that special someone.

    Profile pic of the author.
    Verified purchase
    Customer ServiceContract & TermsSales & Marketing

    Reviewed Oct. 10, 2023

    In May of 2023, I paid It's Just Lunch $ ** to introduce me to potential partners. The agreement is for 12 dates. It has been five months, and I have not met anyone. I have spoken to the company twice to ask for my money back. The response that I received was that "they are working hard" to find a date for me. Another answer is that they are "servicing me," whatever that means. I have every reason to believe I have been scammed of $** of some very hard-earned money. I want a refund, but to date, the company has refused. I am a senior citizen who feels very taken advantage of. This company cannot deliver what it promises.

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    It's Just Lunch
    Response from It's Just Lunch

    IJL regrets to learn you have not enjoyed your experience as this is not the norm with IJL. A team member will reach out to discuss your concerns further as they are important to us. Thank you for taking the time to express your concerns.

    Verified purchase
    Staff

    Reviewed Oct. 9, 2023

    Marina assisted me with the first few matches. I appreciate her patience and hard work to find appropriate matches for me. She listens to my requests and tries to find the best possible match. That's not an easy task. I have little room for compromise at this stage. I am looking forward to working together on seeking the one that fits, it may take some time. But I am confident that with her help, we will succeed.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for your kind words and for taking the time to share your experience with IJL. We appreciate your trust in our service and look forward to supporting you in your journey to find that special someone. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to your next fun first date!

    Verified purchase
    Staff

    Reviewed Oct. 7, 2023

    Bryanna listens and really works to find matches age appropriate with interests I have. My match needed to reschedule due to his work. Bryanna heard me when I mentioned I had already waited a couple of weeks and did not want to go that long for the reschedule. She made it happen within a week.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your positive experience with Bryanna as your matchmaker. It's clear that she is dedicated to providing you with a tailored and enjoyable matchmaking experience. Wishing you the best of luck on your upcoming date and in your search for a meaningful connection!

    Verified purchase
    Staff

    Reviewed Oct. 5, 2023

    A very good match. Attractive, well-spoken and a resident of Cincinnati. We talked for 2 hours and exchanged phone numbers and plan to meet again. She seemed to like me and did not seem to mind that I have a limp caused by polio. I'll let you know if we get together again. Thanks.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you had a fantastic date!

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    Staff

    Reviewed Oct. 5, 2023

    Anita has been great and had answered all my questions. She is working hard for me! She has been very thorough and I enjoy working with her! Also when I need to reach her she is very responsive and easy to get in touch with. Hopefully we are going to find a great match soon. She has asked me for great details regarding what I am looking for.

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    It's Just Lunch
    Response from It's Just Lunch

    We're delighted to hear that you are enjoying the process and working with your matchmaker. We share your hope that Anita's efforts will lead to finding a great match for you soon. Building a meaningful connection can be an exciting journey, and with Anita's assistance, we believe you're on the right path. Wishing you all the best in your search for a wonderful match!

    Verified purchase
    Staff

    Reviewed Oct. 4, 2023

    Amy has been a thoughtful and proactive advocate! She has taken the time to really understand my background, values and relationship goals. Amy is a great communicator and provides consistent updates. It feels like she’s really considering my perspective and hearing my feedback about the dates. I’m confident that the matches she identifies are going to be a good fit and I’ve enjoyed the dates she has coordinated.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your positive experience with Amy as your advocate. We're thrilled to hear that she has been thoughtful, proactive, and attentive to your needs and preferences. Building a connection can be an exciting journey, and having a dedicated advocate like Amy by your side will make the process all the more enjoyable. Wishing you continued success in your dating journey!

    Verified purchase

    Reviewed Oct. 3, 2023

    Just had my first date with a match sent to me by Jaiye. I had a pleasant experience and had a lot in common with my match. I am excited about what the future may hold and look forward to other positive experiences with my match and any future matches Jaiye might send my way. I definitely feel like things are off to a good start!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your positive experience with us! We're delighted to hear that your first date was great. It's always great to know that you had a lot in common with your match, as that's an important factor in building a meaningful connection. Wishing you all the best in your future dates and connections!

    Verified purchase

    Reviewed Oct. 3, 2023

    Jaiye has helped me immensely with putting the image, character and personality of the woman I'm looking for words. My potential matches have been accurate to what I'm looking for. The date locations look impressive and I am enjoying my experience so far.

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying your dates and the process thus far, we look forward to your feedback from you upcoming date. Talk soon!

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    Staff

    Reviewed Oct. 3, 2023

    IJL are friendly, give good advice, and you're not going to waste time with crypto scammers (who knew that would be a problem with internet dating?). You will only be matched with other members who have signed up and paid the (pretty hefty) fee. So if there aren't many members in your region, it becomes a waiting game. The reason for the mediocre score is if you don't find the service to be working for you, they don't let you cancel. This is somewhat frustrating.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Mark, we truly appreciate the open and honest feedback you provided about your experience and will share this with out team. Thank you!

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    Staff

    Reviewed Sept. 30, 2023

    I was introduced to my friendly matchmaker Ashanti, who immediately knocked it out of the park on my First Lady IJL date. And….I have since been on a second casual date with this sweet and beautiful woman. Ashanti has been a good listener, and always shares good advice and positivity during my discussions.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you are joying your experience and look forward to more great feedback!

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    Customer ServiceStaff

    Reviewed Sept. 27, 2023

    I signed up for this service because I was so tired of feeling like I had a full time job online dating only to be disappointed when I did meet someone. It was exhausting and discouraging. My experience with It's Just Lunch has been the opposite! IJL does all the work for you, finding a match and setting up the date! I have been on 2 great dates and met 2 genuinely nice men. It has been such a breath of fresh air to be able to show up to a date and be pleasantly surprised with the company and conversation. I would recommend this service to anyone who wants to stop the apps and enjoy real connection.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy you are enjoying the process. We are here to make dating fun and stress free. Looking forward to your next fun first date!

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    Customer Service

    Reviewed Sept. 27, 2023

    I've been on 2 dates so far and this second one was with a gentleman that matched well with what I'm looking for. We had great conversation and exchanged numbers. The arranged date took all the pressure of searching through dating sites for men that actually match my interests, and who are looking for a woman like me.

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    It's Just Lunch
    Response from It's Just Lunch

    Appreciate the feedback Peggie! We are here to take the stress out of dating and are so happy you enjoying the process.

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    StaffProcess

    Reviewed Sept. 25, 2023

    I’ve been a member of IJL for 3 years. I’ve had too many matchmakers to count and they all got it wrong. Bad dates, no dates, old men, nothing in common, or ghosted me. Subpar at best. Anita listened and she matched me with a really nice well suited for me guy!! I was comfortable and felt safe. He was real and had great energy. I’m glad I trusted the process. I’m open to what’s to come.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2023

    Jaiye is my Executive Matchmaker and he is great! I’ve just begun working with him, but I can tell he’ll be attentive to my dating preferences. His communication process is much better than the efforts I had to take while on Match.com. The one date I’ve been on so far was really nice and the next date I’m going on tomorrow also looks good. Jaiye is willing to tailor my dating profile so that the dates he or his colleagues find are best suited to me. I’m looking forward to working with Jaiye.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for sharing your positive experience working with It’s Just Lunch. We are pleased to hear that you have had had a great first date and that you have another promising one scheduled for tomorrow. Here is to more fantastic dates! Cheers!

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    Installation & SetupStaff

    Reviewed Sept. 21, 2023

    Great working with Jaiye and I would recommend him to anyone. I feel very comfortable working with Jaiye. He has been very helper and is very knowledgeable in his profession as a matchmaker. He is extremely skilled and seasoned in his profession. I am excited about having him setting up dates and I appreciate that he is looking out for my best interest.

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    It's Just Lunch
    Response from It's Just Lunch

    We are delighted to hear about your positive experience working with Jaiye! Thank you for taking the time to share your feedback. Thank you for choosing IJL, and we look forward to assisting you further on your dating journey.

    Customer ServiceStaff

    Reviewed Sept. 20, 2023

    While speaking with Marla in the initial phone call, she led me to believe she was going to be my matchmaker! She seem to be honest, and I put my trust in her and It's Just Lunch. I was made to feel old and expected to go on a date with someone that they chose, and I didn't feel the connection by their description or their photos...

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Lynn, We appreciate your feedback and believe the only way to determine if you have chemistry or attraction to someone is to meet them face to face. We provided you four quality dates that you declined to meet in person. We would be more than happy work with you on scheduling an in-person date with one of them so you are able to meet them face to face. Thank you!

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    Staff

    Reviewed Sept. 19, 2023

    I'm so Happy to be working with ms Anita in this journey of finding someone to share love with. Anita been so helpful through navigating the meeting. Has great understanding of what I need. I'm just having a great time. I just had my first date and it went great. From the restaurant pick to my date everything was just lovely. I can't wait to go on a date again. I would recommend Anita to my friends in a heart beat.

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    It's Just Lunch
    Response from It's Just Lunch

    We are thrilled to hear that your first date went great, from the restaurant selection to the overall experience. It is wonderful to know that you had a lovely time. Building a connection with someone special is an exciting process, and we are here to support you every step of the way. We appreciate your kind words and look forward to continuing to assist you on your dating journey.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 18, 2023

    I am with It’s Just Lunch since July. So far I went on two dates. Tricia is an absolutely great matchmaker. I really appreciate her enthusiasm and help. She always get back to me in timely manner. She always follows up with me after my date. And she is very professional, friendly and kind. She is very compassionate and professional with what she is doing. I can’t ask for more!

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    It's Just Lunch
    Response from It's Just Lunch

    We are delighted to hear about your positive experience with It's Just Lunch! Tricia's enthusiasm and dedication to her role as your matchmaker are truly admirable. We understand that finding the right match can be a journey, and her commitment to helping you shines through. Your kind words and positive feedback motivate us to continue providing exceptional service. Thank you for choosing it's Just Lunch, and we look forward to our continued partnership in dating!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 13, 2023

    Jaiye has made my experience extremely satisfying. He is pleasant to talk with and has patience with what I am searching for in a perfect match for me. Jaiye makes me feel that he wants me to meet the match of my dreams. Whenever I send an email, or leave him a message, he responds quickly. Jaiye seems to understand who I would like to meet and is willing to work hard on finding that perfect man, I'm looking for.

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    It's Just Lunch
    Response from It's Just Lunch

    We are thrilled to hear about your satisfying experience with your Matchmaker! It is clear that he has gone above and beyond to make your matchmaking journey a pleasant and fruitful one. Your feedback is greatly appreciated, and we are committed to delivering exceptional service every step of the way. Thank you for sharing your positive experience with us!

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    Punctuality & Speed

    Reviewed Sept. 11, 2023

    After a few dates cancelled on me, I finally did get a date thanks to Tanya's help, and as far as I'm concerned, it went very well. So far so good.... My date was punctual and on time and I am looking forward to more dates in the near future.

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    It's Just Lunch
    Response from It's Just Lunch

    Marc we appreciate this feedback and are happy your date went great! We look forward to your next fun first date!

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    Staff

    Reviewed Sept. 11, 2023

    Hello Anita, has been great to work with. She strives to make the best match. She also listens and will dig deeper to find the right person. She has been professional and nice to work with. I have found a groove on working with her and she has given me great dates.

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    It's Just Lunch
    Response from It's Just Lunch

    We so appreciate the feedback on your matchmaker and look forward to your next date!

    Verified purchase

    Reviewed Sept. 8, 2023

    I believe Bryanna may be the first matchmaker I have worked with at IJL who reviewed my profile and looked for a suitable match instead of trying to match me with people who were in many ways the opposite of what I am looking for. I am confident that if I continue to work with her, she will get me my forever match.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you are aligned with a Matchmaker that is a great fit for you and what you are looking for. We look forward to your next date!

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    Staff

    Reviewed Sept. 5, 2023

    IJL does the hard work for you! They find you a match and set up the when/where you meet. The rest is up to you! It's basically a blind date, except you've seen a picture and know a little about each other. If you want to see them again you exchange contact info. If not, you part ways. It feels so much safer this way! IJL verifies everyone so you know you aren't getting cat-phished. My matchmaker Anita W really takes the time to speak with her clients to learn as much about them so as to better match them. I've enjoyed the dates she's set up for me.

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    It's Just Lunch
    Response from It's Just Lunch

    We love this feedback, thank you!! We are here with you every step of your dating journey and are hard at work on your next date. Talk soon!

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 1, 2023

    I subscribed to membership with It's Just Lunch with very high hopes and expectations. I was excited about the format and opportunity to meet new people and go on dates. Immediately following the first date, the experience was nothing but horrendous. It's Just Lunch charged a very high membership fee and included a no refund policy in their agreement. They also included in their agreement that "All Dates will be within the criteria provided by Client at the time of joining with respect to age, religion and parental status." One of my criteria, as related to parental status, was that I did not want to date someone who wanted kids. On my very first date I was matched with someone who wanted kids.

    For a service as costly as It's Just Lunch (** for 6 dates), a single date has a very high value and I believe strongly that they wasted a lot of my time and money on this. Rather than immediately walking away from the program, I tried reaching out to their customer service to discuss and address this discrepancy. What ensued afterwards was a 30 day struggle to try to get a hold of anyone who address my complaint. I sent multiple emails and made multiple phone calls, all of which were unanswered. Following this terrible customer service, I determined that I had no faith in this business and its ability to deliver agreed upon services. I spent the next 30 going through the chain of command in request for a refund. I was denied at every point, even though I had clear and documented proof of their failure to deliver on agreed upon services and their terrible example of customer service and response.

    After being rejected by even their top executive, I resorted to my credit card company to reverse the charges. Not having a legal standing to do so, they sided with IJL, but that decision does not take away from IJL's unethical business practices. I am pursuing action through the BBB, Department of Consumer Affairs and The Federal Trade Commission in an attempt to receive a refund that is clearly due. I would never recommend anyone to engage in business with It's Just Lunch. Their customer service and business practices are among the worst I have ever experienced. Hopefully, my pursuant actions to receive a refund will be successful.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback, however, disagree with your statements. IJL provided the services to you as outlined in the membership agreement. You had a fantastic date, 3 hours long, with the individual you accepted and exchanged numbers. We are sorry to hear things did not work out and that you did not find your special someone dating with IJL and wish you all the best on your dating journey.

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    Customer Service

    Reviewed Sept. 1, 2023

    I have had an excellent experience with IJL. I find this to be a very simple but effective way to set up a "meet-up" or "date" with a someone. The communication between myself and my contact at IJL is wonderful and extremely convenient as they handle all the details. I very much appreciate the opportunity to work with IJL.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience, we are elated to hear you are enjoying the process and we look forward to your next fun first date.

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    Punctuality & Speed

    Reviewed Sept. 1, 2023

    It's what you can expect from a match making service. They match on personality, looks, and interests. They've done a pretty good job of doing that in the context of one date. I look forward to next set of people they find. I've read some of the other reviews and it sounds like they expect someone to have "cupid's arrow". Finding an actual partner can take years and they help speed it up by putting people in a safe context while relieving anxiety for people who are super busy.

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    StaffProcess

    Reviewed Aug. 30, 2023

    Genie took the time to truly understand what I am looking for in a life partner and matched me up with someone who was a very good fit. We decided not to move forward for other reasons but I definitely am so grateful I went through this process and had Genie as my matchmaker. Any fears or concerns I had about this process are now gone and I'm actually super excited about my next date! YAY!

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you are enjoying the process and working with a personalized matchmaker. We look forward to your next fun first date!

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    Staff

    Reviewed Aug. 28, 2023

    I have good experience. The service I get is friendly and it is helpful for dating journeys. I feel like that there are dating experts I will definitely recommend to friends or family if someone have no experience in dating world. They should give it try to this service!!

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    It's Just Lunch
    Response from It's Just Lunch

    We truly appreciate this glowing review and the feedback! We are so happy to be working with you and hard at work on your next date.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2023

    Date was not informed about the date. PF ** had our reservation ready. My date did not show after 15 minutes. I called IJL and told them he was late. Amber called him and reminded his of date. He left work and showed up. I had already ordered my meal and was eating when he arrived. I’m 5ft. 5in. He is a few inches shorter than me.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so sorry to hear the date did not go well! We see that you spoke with your matchmaker and provided feedback, which is the most essential to the process. Thank you for keeping us informed on your dating journey.

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    StaffProcess

    Reviewed Aug. 24, 2023

    Anita has been helpful with the entire process from helping me with picking out the right photos to improving my profile. In addition she listened to my needs and worked with me to find the right person and to help with the location of the first meeting to make sure that the location was truly a good mutual meeting place. So far the picks have been spot on.

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    It's Just Lunch
    Response from It's Just Lunch

    We truly appreciate the time you took to share your experience and are elated to hear the process is going well thus far! We look forward to more fun first dates! Happy Dating!

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    Staff

    Reviewed Aug. 23, 2023

    I love working with Tanya. We are on the same page. She gets me and has my back at each dating opportunity. She is a great listener and knows what I want. Plus, she works hard to make sure she finds the best gentleman for me. I have not been in It’s Just Lunch long, but have already had two other matchmakers. There’s a saying about the third time is the charm – well Tanya has been the charm for me. I look forward to continuing to work with her.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so glad to hear you are enjoying your matchmaker and the process. She is hard at work on your next date, we look forward to telling you about him soon!

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    Punctuality & SpeedStaffProcess

    Reviewed Aug. 21, 2023

    Genie has been an amazing matchmaker. She truly cares and always makes me laugh. She made dating an easy and enjoyable process. Besides Genie, my date locations have been at amazing restaurants and good experiences. I also enjoy the ease of using the calendar to schedule. I look forward to my future dates.

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying the process and working with a matchmaker. We are here to help support you in your dating journey, have fun and enjoy dating! We look forward to your next date.

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    Process

    Reviewed Aug. 21, 2023

    I've only had the first two dates of 12 with IJL, and this process has been so useful to me already! I've learned a lot about what I'm looking for, about what's important to me. I've learned about how I want to interact with dates. These learnings require practice and exploration, on dates with the right kinds of people. That's where IJL comes in.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this kind of feedback!! Matchmaking is an art and dating is a process and we are so happy to be along this journey with you. Thank you for your feedback and being an IJL Client!

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    PriceStaff

    Reviewed Aug. 21, 2023

    Bryana was actually the best part of my experience. She made me much more comfortable than any other of the many representatives that I spoke to which I did not know was going to be happening with IJL after I signed up originally with Elizabeth who was quite nice. After that experience, I did not realize how much I was limited to know more information about the match. I don’t like that rule and think it should be adjusted. Not fair and as well thought out as you think on client’s end. Your price isn’t small. Anyway, Bryana explained to me the way the company policy is, however very much a star in the way she handled my concern and her whole demeanor.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the positive feedback about Bryanna and the team. We look forward to your next date!

    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2023

    This is going to be a roller coaster, so buckle up! (If you don’t want to read the whole thing- sparknotes version: DO NOT use It's Just Lunch. I would leave ZERO stars if I could.) I was absolutely amped to try this dating service. They market themselves well. My initial consultation was with a bubbly, enthusiastic and positive woman named Lauren. Lauren convinced me to pay an obscene amount of money for 12 months of their service because she promised there were so many eligible bachelors in my area matching the description I gave them. I was pretty open. Seeking a male ages 28-38 (I’m 30) who is educated and fun and kind. I’m looking for someone at least a little bit taller than me (I’m tall, 5’8”) and someone with a career and life aspirations. Someone who has their life together and is ready for a mature, serious relationship.

    Lauren listened and had wonderful follow up questions and assured me these men definitely exist in my area. It broke down to about $** a date. With all that money I was spending, I assumed meals would be compensated (at least a bit) but they weren’t. IJL sent us to some of the most expensive restaurants in the area (which is not the kind of $ I’m trying to spend on a first date). I was “matched” with a couple people early on... Who were quite outside the range (either age/ height/looks/ oh the life path I’m seeking) from what I had explicitly asked for… but my “matchmaker” (a socially awkward man named Shawn) bullied me into meeting them- “it’s the connections that you take a risk on are the ones that work out best!,” he said.

    Truthfully, each date IJL set me up with was more and brutal. I am a successful business owner, I own a beautiful home in town, I am a strong confident woman, I take my physical and mental health very seriously and I present myself professionally and elegantly. I was met with boys who presented poorly, couldn’t hold conversations, lived at home with their parents (nothing wrong with that but I’m at a different phase in my life), had no dining manners, didn’t ask me any questions about myself (even after I asked them numerous thought provoking questions).

    Quite frankly, these men are the kind of guys who “think the tinder/ hinge/ bumble algorithm doesn’t work for them.” I found myself struggling to have anything in common with these individuals. I was notttt having a good time. Occasionally, I would be given options for men in their 40s or men with children from previous relationships. Both of those options are not on the table for me but I kept getting pressured by various “matchmakers” to meet them. “He’s such a great guy!” I was even told once to my face that I’m being shallow and picky… Eventually I found out that another girl I’m friendly with had also recently signed up for IJL… We compared our “dates” and they were all with the exact same people in the area…. So there is clearly ZERO “matchmaking” being done here… It’s just you get paired up with random humans who are close by that are also in their system.

    At this point I was furious and tried to reach out to Lauren. I emailed and called many many times. Finally I got the picture, she had ghosted me. I think Shawn must’ve quit or gotten fired… so I was bounced from matchmaker to matchmaker (all of whom didn’t know me nor took any time to get to know me or my preferences) sending me increasingly sparse yet increasingly unappealing matches.

    I then had a month-long family emergency where I was away from my phone and e-mail the entire time. When I got back, I found that my multi-thousand dollar account with IJL had been FROZEN due to inactivity. At this point I just wanted my money back… But it looks like that is not in the cards. I haven’t received any correspondence back from anyone when I bring up canceling my service. I would not recommend It’s Just Lunch “matchmaking” to anyone who is actually looking to be matched with someone with any value as a human being. That may sound harsh but I am a high achieving woman looking for my counterpart. You will certainly not find that here. Spend your money elsewhere, hun!!!

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    Response from It's Just Lunch

    Nika, we are sorry to hear you did not enjoy your experience. IJL provided the 12 dates to you, 10 of which you decided not to meet. At IJL we believe the only way to determine fi you have that true chemistry or spark is to sit across the table from the individuals we have in mind for you. We wish you the best on your dating journey and thank you for being an IJL client.

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    Staff

    Reviewed Aug. 17, 2023

    I was introduced to IJL by a friend and I have been pleased with my matchmaker Anita. It’s still too soon to say about my experience with IJL but I must say Anita takes time to listen to you. She follows up and you can tell that she loves what she does and is passionate about her work. It took us some time to get to know each other and for me to open up about what I am looking for but I definitely know that she works very hard to find a good match. Thank you Anita!

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    Response from It's Just Lunch

    Thank you so much for your positive review of your matchmaker. We are hard at work on your next date and look forward to hearing more feedback from you throughout the process. Happy Dating!

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    Staff

    Reviewed Aug. 16, 2023

    It’s a good experience with IJL for my 1st date. Very thoughtful arrangements before & after my first date from IJL staff. Staff is very helpful and flexible with my request of changing locations of my date. Staff also has great patience listening to me about my concerns. I just hope staff can go above beyond to ask more questions of each date, communicate more with them and understand them better in order to have better matches for the dates.

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    It's Just Lunch
    Response from It's Just Lunch

    We truly appreciate your feedback and are happy to hear you are enjoying your experience. Matchmaking is an art and dating is a process and your feedback is essential to the matchmaking team in fine tuning the process. We look forward to your next fun first date!

    Customer ServiceContract & TermsPriceStaff

    Reviewed Aug. 15, 2023

    I have been with IJL for 4 LONG years. I was told upfront that there were men in my area that were to my specifications. It was a big lie. I've had 2 dates in 4 years. The last guy is being used by IJL to fill their dating quota. He told me so. He was being sent on dates because there weren't any men in my area to date and especially the quality I was told there was. He was nice but not to my requests. He was 10 years younger, not college educated, out of shape and shorter than me. He told me that he had never seen a picture of me and didn't know anything about me. He said the same was of the last date he had. He wasn't required to pay the expensive amount of money (in the thousands) like I was. He was recruited by IJL.

    If they are going to recruit people for dates, they should at least send someone that is what you were asking for. I saw two small pictures that weren't even clear. It is as if he is being used as a gigolo for the company! It was humiliating for me! If you say "NO THANK YOU" to a so called "match" that they send to you to give the go ahead to go on a date, they count it against you as one of your dates!! They didn't ever in 4 years send me anyone to my contract requests! I just went on the first date to be respectful of the company. My second date was fake. I feel this company has no integrity. PLEASE SAVE YOUR TIME AND MONEY!!!

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    Response from It's Just Lunch

    Hi Jill, we are sorry to hear you did not enjoy your experience and appreciate your feedback. Matchmaking isn't for everyone and wish you all the best on your dating journey going forward.

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    Staff

    Reviewed Aug. 15, 2023

    I have been mostly satisfied with my experience with It's Just Lunch, but I expected more dates. I signed up at the end of April and have not had that many dates. I really thought, based on my initial conversation, that there would be several a month. That is my biggest disappointment. My handler has been lovely. She is very empathetic.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Karen! Than you for your feedback. We see you joined 5/2/2023 and have a 12 month, 12 ate membership, which is about a date per month. We see that you have had 3 dates so far and are right on track. Your matchmaker is hard at work on your next date and will be in touch soon.

    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2023

    I paid $10,000 5.5 years ago and still have not received all my matches. The matches I do get do not meet my requirements and they even sent me on a date with a girl that lives 500+ miles away and was in town visiting! She had no intention of moving nor I but they claimed it was a good match. Total waste of time and money.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Aiden, we have provide 25 dates to you thus far, 13 you accepted to meet and 12 you have declined to meet. Additionally, you were unavailable for dating throughout for over a year of time. We encourage you to revisit the fantastic dates you have declined. In the meantime, the team is hard at work on your next date.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2023

    It’s Just Lunch was the worst dating experience of my life whose so called professional matchmakers were anything but. I was consistently paired with the exact opposite matches than what I asked for. When signing up, I was upfront in stating I would not be surprised if the company would not have matches that fit my criteria. But, I was assured otherwise, and signed up. Several key criteria that were non-negotiable included sharing my faith, being strong/masculine, and physically fit (not being overweight or beyond). First date was mediocre, the “matchmakers” learning my type for what I find attractive. He was a nice guy, but nothing I wanted to pursue. This was fine and what I expected.

    Second, date was a total disaster and I was embarrassed to be on this date. Not only was this person incredibly shy and couldn’t carry a conversation but also physically he was the exact opposite body type I said was important to me. Couldn’t leave the date fast enough. Third date was equally miserable. I was again paired with someone incredibly weak and shy who couldn’t hold a conversation. The number of awkward pauses was unbearable. Fourth date, I was actually paired with someone who had a decent personality but physically again the wrong body type. Fifth date, I was again paired with someone who was weak, nerdy/geeky (which I had expressly stated I was not attracted to) and timid who couldn’t carry a conversation.

    Following the fifth date, I was beyond angry at not being listened to for what I needed in a match. The matchmaker pawned off the next potential match to a brand new matchmaker to try to pair me with. As I dug deeper into who this match was, I found out not only was he nerdy/geeky but also not my physical body type. At this point, I was beyond angry, spoke with a supervisor, and paired with a different matchmaker. This new matchmaker tried to pair me with someone who was divorced which was a dealbreaker for me.

    For the final & 6th date, I was paired with someone who again was a decent guy but he didn’t share my faith. And, he was honest enough to inform me that the matchmakers had informed him that faith wasn’t a dealbreaker for me which was a complete lie. So, the matchmaker wasted his time and mine. This service only cares about the money you give them & fulfilling their contractual obligation for the minimum number of first dates they have to supply. But they could care less on who they pair you with for those dates. Don’t waste your time or money with them.

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    It's Just Lunch
    Response from It's Just Lunch

    HI Mike, what IJL location did you date out of? We do not have record of your name or email address in our system as a Client and we certainly want to address your concerns if you hoe dated with us. thanks!

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    Punctuality & SpeedStaff

    Reviewed Aug. 9, 2023

    My experience with with IJL and more specifically Tanya has been mostly positive. She is pretty good at letting me know when I had a date., and keeping me informed to what was going on. The one main criticism I have is when I was set up with a possible date, than all of a sudden it gets canceled a few days later. It was a very deflating and frustrating experience. I did not even know the reasons why the date was canceled.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for your feedback!

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    Reviewed Aug. 8, 2023

    Tanya is fabulous. She obviously knew my profile when choosing a date for me. I had reservations about our age difference but she thought we were otherwise well matched. I should give it a try. I did and my date and I clicked. We already made a second date and I hope there will be more. Thank you Tanya!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your wonderful experience with Tanya as your matchmaker at It's Just Lunch. It's truly heartening to hear that Tanya's understanding of your profile resulted in such a positive and enjoyable connection. Thank you for sharing your story, and I hope your positive journey continues as you explore this connection further.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2023

    Anita, has gone out of her way to set the date with Jason. He canceled first date, we spoke, I told her it was fine. She called me today, Jason has had a change of mind. And wants to meet me after all. She was still positive after knowing she had to set the whole date up again. She is always a pleasure to talk to.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your experience with It's Just Lunch and your matchmaker. Effective communication and the ability to adapt to changing circumstances are crucial in the matchmaking process, and it's great to know that Anita handled the situation professionally and with a positive outlook. Your praise for her as a pleasure to talk to underlines the importance of having a supportive and understanding matchmaker by your side. Thank you for sharing your feedback and insights with us.

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    Staff

    Reviewed Aug. 8, 2023

    Thus far, I am 100% happy with the service. The dates have been high quality women who are attractive in accordance with their photos, intelligent and nice. Tanya has been very attentive and genuine about caring about the results. I would recommend the service to others. The IJL process is simple with a one time payment and I believe has serious candidates.

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    It's Just Lunch
    Response from It's Just Lunch

    It's great to hear that you've had a great experience using the service. Thank you for sharing your thoughts, and I hope your positive experience with ILJ and Tanya continues as you explore potential connections.

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    Staff

    Reviewed Aug. 6, 2023

    It's Just Lunch has been good so far. Most of the matches have been good and the matchmaker is good at listening to feedback to make the improvements. Make sure the matches are closer in my area. Some of the matches have been pretty far recently. At least one match earlier this year was good and lasted for a while. Looking to find the one that will last a really long time.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your thoughts and experiences with It's Just Lunch. It's great to hear that your journey with the service has been positive overall, and that you've had the opportunity to connect with matches that have been satisfying. Thank you for sharing your insights, and we wish you all the best in your pursuit of finding a relationship that will stand the test of time.

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    Staff

    Reviewed Aug. 4, 2023

    I have only had one date with It's Just Lunch so far, but it was very nice and my matchmaker planned it out well. I would not say it was very personalized to my preferences, besides the fact that it was close to where I and he lived, however. Still, it was a nice restaurant and my date was very polite and kind.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your feedback about your experience with It's Just Lunch. It's great to hear that your first date was a positive and enjoyable one. Your feedback could contribute to further improvements and enhancements in their matching approach. Thank you for sharing your thoughts with us.

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    Punctuality & SpeedStaff

    Reviewed Aug. 3, 2023

    Eyrina has been so helpful in finding me the right dates. It does take some time, just like everything. She really cares, and is truly a sincere person. I have been with IJL for several years, with that said, I definitely have felt that Eyrina is the best matchmaker for me. You and your matchmaker have to be on the same page, and I have found that with Eyrina, because of who she is. Eyrina keep up the great work you do! Thank you.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for being a loyal member of It's Just Lunch and for sharing your positive experiences with Eyrina. We hope your journey the service continues to lead to more enjoyable and fulfilling connections.

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    Reviewed July 31, 2023

    It's too early to say I met "the one" because it was only a few nights ago. But things look really promising already. She and I went out for breakfast the following morning. I guess that's two dates technically. I'm really excited to meet her again very soon. Thanks for bringing the two of us together!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your exciting update with us! It's wonderful to hear that you've had a positive start with someone you recently met through It's Just Lunch. We wish you all the best as you continue to get to know each other and explore this promising connection. Thank you for sharing your happy news!

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    Staff

    Reviewed July 31, 2023

    It took a while, but starting to see results. The person I work with now has my back However, it took about 3 bad people to find a good one, so if you use the service and are unhappy, speak up and let them know. Also, be patient as they are working hard for you.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience!

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    Customer ServiceStaff

    Reviewed July 30, 2023

    I have been with IJL now for a year and have gone on roughly 5 dates. I have met some decent people, no one has stuck yet. The matches have been far and few in between and a little slower than I imagined; but I’m being patient they will find the BEST choices possible for me. This method of dating has forced me to look and think outside my usual box and although I haven’t been physically attracted to them, the matches have been for the most part in line with what are the most important characteristics and attributes and for me. Since being assigned to Tanya as my matchmaker, communication has greatly improved. I feel she listens to my concerns. My hope is Tanya is truly vested in finding suitable and true matches for me. I look forward to meeting more matches.

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    It's Just Lunch
    Response from It's Just Lunch

    It's great to hear that this method of dating has been pushing you to explore beyond your usual preferences and expectations. Sometimes, stepping out of our comfort zones can lead to unexpected and delightful connections. It's also promising to know that even though you haven't found someone who has sparked physical attraction, the matches have aligned well with the essential characteristics and attributes you value most. We wish you all the best on this journey, and may it lead you to the kind of connection you're seeking. Happy dating!

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    Customer ServiceStaff

    Reviewed July 27, 2023

    Anita has been an excellent match maker and I trust that she is giving me sound advice. Sometimes I feel she knows me better than I do! I feel she is very genuine. She is very good about reaching out and also returning phone calls. IJL has been a great experience so far!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your positive experience with us! We're thrilled to hear that your journey with IJL has been a good one, and Anita, your matchmaker, has made it a special and enjoyable process.

    Anita takes pride in her work, and her attention to detail and dedication to finding the right matches for her clients shines through in your words. Trust is essential in the matchmaking process, and we're glad to know that you have complete confidence in her abilities and feel that she has your best interests at heart.

    Thank you for entrusting us with your matchmaking journey. We look forward to continuing to assist you and providing you with more enjoyable experiences and wonderful matches in the future!

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    Customer Service

    Reviewed July 27, 2023

    Jaiye is very personal and takes the time to listen to my preferences and feedback! His matches have been solid so far and I feel I am getting my money's worth. Only reason for 4 stars is the customer service number does not get back or at times phone just rings and rings.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for choosing our matchmaking service and for providing valuable feedback. Your input helps us enhance our services and ensures that we continue to deliver exceptional experiences for all our clients. We look forward to assisting you further in your search for meaningful connections and successful matches!

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    Reviewed July 26, 2023

    I had a fun date night with Paulina last weekend. This was setup by Carissa who is my matchmaker. We had lovely dinner and conversations, exchange numbers and met again for lunch the next day. Definitely a pleasant moment and looking forward for my next quality date! Carissa was there to provide suggestions and ideas before the date and called to ask how the date went along with feedback to improve next matches.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a fun and enjoyable date night with Paulina last weekend.

    Carissa, your matchmaker, is thrilled to have played a part in setting up such a successful match. She takes pride in her work and is dedicated to finding the right connections for her clients.

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    Customer ServiceStaffProcess

    Reviewed July 21, 2023

    I must say, my experience with It's Just Lunch (IJL) took a complete 180-degree turn, all thanks to the amazing Trisha R. Initially, I was quite disheartened with the service and had reached a point where I was ready to give up on the whole idea. But then, along came Trisha, and she completely changed my perspective on the company and the entire matchmaking process. Trisha is an absolute gem! From the very first interaction, she made me feel like I was more than just a client; she treated me like a friend. Her warmth and genuine care were evident in every conversation we had. Trisha took the time to truly understand what I was looking for in a partner and didn't just focus on setting up "next dates." She understood that finding the right match is about much more than just going through the motions.

    One thing I really appreciated about Trisha was her ability to ask thought-provoking questions. She went beyond the surface level and delved into what truly mattered to me in a relationship. It was evident that she was dedicated to finding a partner who would complement my personality and values. What sets Trisha apart is her enthusiasm and energy. The matchmaking process can be quite daunting, but Trisha made it exciting and enjoyable. Every time she called, I couldn't help but get excited. Her bubbly nature was contagious, and it really lifted my spirits during the entire journey. Honestly, I can't help but wonder why I didn't have Trisha sooner. She has completely changed my perception of IJL, and I am now confident that I made the right decision in choosing their service. Trisha has a talent for what she does, and I feel incredibly fortunate to have her as my matchmaker.

    Thanks to Trisha's dedication and personal touch, I am now looking forward to each step of this process, and I genuinely believe that she will help me find the perfect partner. IJL is indeed fortunate to have Trisha on their team because she single-handedly saved them from a potentially critical review from me. I highly recommend Trisha R and It's Just Lunch to anyone seeking a genuine and delightful matchmaking experience. Kudos to Trisha for turning things around and making this journey worthwhile!

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    It's Just Lunch
    Response from It's Just Lunch

    We truly appreciate you taking the time to share your experience and your interactions with your matchmaker. We are so happy to hear things are moving in a positive direction!

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    Contract & TermsStaff

    Reviewed July 20, 2023

    They promise you the world. Make you believe they have all these clients to choose from. They do not even listen to your needs! The original associate whom takes your profile information then passes you on to another person to handle your account. I declined all 3 matches offered to me as not one match was acceptable nor even close to what I had described I wanted, yet they considered that fulfillment of their contract.

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear about your disappointing experience, and we appreciate you sharing your concerns with us. As a matchmaking service, we strive to provide excellent service and ensure that our client's needs are met. Its clear that we fell short of your expectations, and for that, we sincerely apologize.

    We want to assure you that your feedback is invaluable to us, and we take it seriously. We're committed to continuously improving our services, and your comments will be shared with our team to address the issues you've raised. We look forward to speaking with you when you are back from your vacation and addressing your concerns further.

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    Reviewed July 17, 2023

    Tricia has been able to match me with incredible dates, and in fact, really knocked it out of the park. I am very grateful for her talent and gift as a matchmaker. I’ve had a great experience so far with IJL and Tricia has been instrumental in this. I would recommend this service to anyone who is serious about dating and wants to take the pressure off the process.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Tricia has been successful in matching you with incredible dates and that she has truly impressed you.

    Thank you for putting your trust in Tricia and It's Just Lunch. We're excited to continue working with you and providing you with more incredible matches and memorable moments in the future!

    Punctuality & Speed

    Reviewed July 17, 2023

    I’ve been in the system since August 2021 and had only 4 dates. It has been the worst investment I ever did. A complete loss of time and money. The profiles sent to me did not match my preferences. They barely contacted me every 2 or 3 mont. one candidate was a guest, meaning he wasn’t even part of the system.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Sandra! Thank you for your feedback, while your membership is now expired as IJL presented you with 12 guaranteed dates, 4 you accepted to meet and 8 you declined to meet, we will have someone reach out to review your concerns further as they are important to us. Talk soon!

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    StaffProcess

    Reviewed July 15, 2023

    Tricia set me up with a really amazing person, we had great chemistry and a lot in common. I'm looking forward to continuing to getting to know her and I'm very appreciative of Tricia's efforts! Tricia really listened during the process and was able to create a very successful match.

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    It's Just Lunch
    Response from It's Just Lunch

    That's fantastic to hear! It sounds like Tricia did a wonderful job in introducing you to someone special. Cherish this opportunity and enjoy the process of discovering more about each other. Best of luck in your budding relationship!

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    Customer ServiceStaff

    Reviewed July 14, 2023

    I am extremely pleased with Bryanna as my matchmaker, however somewhat disappointed with It’s Just Lunch. Bryanna spent over an hour with me on the phone and I feel our discussion was productive and that she truly understood my concerns and addressed them. It was a very direct conversation and I appreciate her ability to listen and communicate clearly..

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Joyce! We are elated to hear this feedback about your matchmaker and look forward to scheduling your next fun first date!

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    Customer ServiceSales & MarketingStaff

    Reviewed July 13, 2023

    Where do I start? The whole thing is a scam. They’re really nice, responsive and curious before you pay. As soon as you do, you go to the back of the line. Let me go into some details. I am 6'2, very fit, I don’t like to toot my own horn, but for the sake of the argument, You can call me good looking, lol. I work hard and I don’t have time to go out anymore, I do not like the idea of having an online profile. So I gave this guys a shot. And what a mistake. They basically make you feel crappy about yourself and undateable, between bad dates, not responding to your emails. Your calls, canceling dates last minutes. Hook, line and sinker. It’s a real understatement.

    I’m not even that demanding or asking for for a 10 or a trophy blonde, I was very realistic and compromising. All asked for, is a decent human being and physically compatible. And what do you know, every match was a complete disaster., I don’t want to be insensitive, please use your imagination… they basically match you with anyone just to make their quota, I end up denying a lot of them which by the way counts against you. (You get 12 dates every time you deny a match for any reason it counts against you. You need to understand this before you sign up). That’s the scam they don’t tell you. Please don’t do the same mistake. stay away.

    Contacted my credit company for a dispute, IJL Doesn’t do refunds. You have to fight go through your credit company and request a dispute. They can’t do this to people.. thank you good luck.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Reda, thank you for your feedback. Your matchmaker contacted you regarding the status of your next date and we look forward to working with you further and working to improve your experience. Talk soon!

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    Staff

    Reviewed July 13, 2023

    I enjoyed working with representatives at IJL - my only concern is that the Knoxville market is not big enough. In one year I had only 5 date options - I think this does really well in a much larger city. On the flip side it only takes 1 date and I am fortunate to have had that and met an amazing person.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this and completely agree, it only takes One!

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    Staff

    Reviewed July 13, 2023

    Matchmaking has to be a difficult and thankless job. People come into it with a lifetime of disappointments, guarded hearts fighting with hope. Bryanna has done an excellent job of listening and her picks have been good, interesting men. None have turned out to be a really right one, but they’ve all been enjoyable dates. I like working with her. One of these days she’s apt to strike a homer.

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    Response from It's Just Lunch

    Matchmaking can be a challenging and often underappreciated profession. It requires a deep understanding of people's desires, hopes, and past disappointments. It's no easy task to navigate the complexities of human relationships. In the world of matchmaking, it's important to remember that every connection made, regardless of the outcome, can provide valuable experiences and insights. Each date brings an opportunity for personal growth, self-discovery, and a chance to refine one's preferences. So, while the journey may have its ups and downs, it's worth embracing the process and maintaining hope for that perfect match in the future.

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    PriceStaff

    Reviewed July 12, 2023

    My first date went well, we exchanged numbers. Jaiye was very good in selecting someone who seemed compatible. From what I’m understanding there are different packages as far as the cost goes. I did not realize that and should have asked more questions. But Jaiye is a great wingman for me! He listens and understands what I’m looking for in a mate. I’m confident this process with be the end of an unwanted career of dating!

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear this and can't wait to hear if you go on a 2nd date! We look forward to your next date.

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    Sales & MarketingStaff

    Reviewed July 12, 2023

    This company is awful. The sales process is very promising, until they get paid. After payment it's all a waste of money and time. They offer 24 dates within 12 months. If you are offered a date, it counts. They do not care what you think of the person, it counts as they did their job. I have been trying for months for a refund. Their self serving stand-point is, "They feel they can service me as a customer, so no refund". I would guarantee all the 4-5 star reviews are fake and/or company generated.

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    Response from It's Just Lunch

    Adam, we appreciate your feedback. We have had the opportunity to share your feedback with our team and they will be in touch with your next date.

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    Staff

    Reviewed July 11, 2023

    Anita seems to know the right person for you. I’ve been on two dates so far and she really tries to cater to your ideals, goals, and aspirations. I’ve been on two dates so far and they came very close to what I’m looking for, for my ideal partner. I’m really looking forward to working with Anita and seeing what she can do.

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    It's Just Lunch
    Response from It's Just Lunch

    That's wonderful to hear! It sounds like Anita has been doing an excellent job in matching you with potential partners who align with your ideals, goals, and aspirations. Wishing you all the best in this dating journey, and we hope that your collaboration with Anita continues to yield positive and fulfilling experiences.

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    Price

    Reviewed July 11, 2023

    Costly service for the number of dates, but overall it has been worth it. Most dates have been a miss. But a few are definitely hits. I think the profiles should include must haves and must not haves. Occasionally there have been huge gaps (6+months) of no dates, which is my biggest complaint.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the open and honest feedback and will make sure to share with our team. We look forward to your next date.

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    Customer ServiceContract & TermsStaff

    Reviewed July 10, 2023

    I was led to believe - according to my sales representative and my contract - that I would have 12 guaranteed "dates". I was led to believe these would be 12 in-person dates. Turns out if you are presented with a potential date (via email) and say, "No thank-you" that opportunity actually counts as one of your "dates". They now use the term "dating opportunities" to get around this.

    I would not recommend this service at all however if you have already made this purchase, I would ask them to define that phrase because they won't volunteer this information. This term was never used during my purchase transactions nor at any time in my multiple conversations with their "coaching" reps. Nor was this arrangement ever explained to me that I had 12 "opportunities". I was always led to believe I would have 12 guaranteed in-person dates.

    Furthermore, this restriction is not outlined in my contract nor does the term "dating opportunities" even exist in my contract (I believe they made changes since I signed up - without telling current members). In fact, when I signed up they assured me I could say "no" to a potential date and my contract would not end until I had 12 in-person dates. When my term was almost up (12 months), I went to them worried I'd be cut off and I was given the assurance that I needn't worry as I would be guaranteed 12 in-person dates. Now after 3 in-person dates and 3-virtual (Covid) dates, I'm cut off. They are asking for money to continue the program. (They had also assured me that the Covid dates would not count towards my total but I'm less peeved at this than their complete disregard for what's outlined in my contract and the valid position that I am still owed 6 in-person dates.)

    Susan

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    It's Just Lunch
    Response from It's Just Lunch

    Susan, we are sorry to hear you did not enjoy your experience. IJL did successfully provide 15 dates, which is 3 more than the guaranteed number of dates in the membership. You agreed to meet 6 of them for in-person dates and declined to meet the remaining. We will share your feedback with the team and hope in the future we can work together again. All the best.

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    Reviewed July 7, 2023

    Just had my first date with IJL. I must say Anita nailed it. Great experience and really good match right out of the gate. Came to find out my date and I were at the same employer at the same time 30+ years ago. Had a lot to talk about regarding that shared experience.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this, and right out of the gates!! We look forward to more great feedback. Happy Dating!

    Customer ServicePrice

    Reviewed June 30, 2023

    I’m an attractive women of 70 and was promised dates with at least 12 men who met my requirements after completing a lengthy profile. I’ve had 5 meetings and several other photos sent to me of prospective dates. Not one were attractive or met any of the things that were important to me in a prospective partner and some lived 4 hours away from me. I don’t believe they screen the men who they sent to me or asked them to pay their large fees, that the women pay. I regret giving this company my money because they certainly didn’t get me what I am looking for, also I had communication from at least 6 different supposed matchmakers. Women please don’t fall for their grossly exaggerated promises of finding you the man of your dreams. This service was a very expensive online dating service, at least online you get to pick someone to contact or not.

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    Customer ServiceStaff

    Reviewed June 28, 2023

    I went on my first date through IJL and was very impressed with the selection made for me. He met many of my expectations. We met at 12:00 PM and did not leave the restaurant until 3:30 due to our engaging conversation. We had several commonalities to converse about; even some hardy laughable moments describing our epic childhood memories. I have enjoyed the entire IJL experience and trust that they have my best interest in mind.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much, we are so happy to hear it went well!

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    Staff

    Reviewed June 26, 2023

    My matchmaker, Eugene, has been excellent. He has been able to find women for me who have the qualities I seek. The dates I've been on have been pleasant experiences. The only complaint I have is that it is sometimes difficult to get in touch with my matchmaker for updates on him finding potential matches.

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    It's Just Lunch
    Response from It's Just Lunch

    AK- we appreciate the feedback and will share this with our team. We are looking forward to your next date!

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    Punctuality & SpeedStaff

    Reviewed June 23, 2023

    My experience with IJL has been positive so far. My professional matchmaker, Anita was great at matching my preferences for my first date. The venue and time of day selected for the first date was just right. Anita was also attentive to my feedback. I look forward to the next date.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to express what a great experience you are having so far. We appreciate your business and are hard at work on your next date. Happy dating!

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    Customer ServiceStaff

    Reviewed June 23, 2023

    I really appreciated Tricia’s diligence in setting my date up with Steve. I honestly enjoyed myself, and the conversation flowed for nearly two hours! He was a genuinely engaged listener who made me feel very comfortable in his presence—he’s a really great guy. Thank you Tricia, for hearing me and for making my experience your priority. :)

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you enjoyed your date, we can't wait to hear more about your future dates! Talk soon!

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    Customer ServiceStaff

    Reviewed June 15, 2023

    Jaiye is an excellent matchmaker. He actually listens to what I am saying and truly gets me and my needs. He is responsive to my calls and emails. He has a great sense of humor especially since this is a very sensitive subject. I believe he truly cares about his clients and wants to find the best match possible. Thank you for placing me with him.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your wonderful experience working with Jaiye as your matchmaker. We're thrilled to hear that he has provided you with exceptional service and was attentive to your needs throughout the process. We appreciate your patronage. Thank you!

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    Punctuality & SpeedStaff

    Reviewed June 8, 2023

    Jayie was a gem. He took his time and matched me up with the perfect date. It was very weird, but we everything in common right from the start and ended up in a very happy relationship within a week...unbelievable I know but true. I would highly recommend Jaiye to all present and future IJL clients. He's professional and knows his business...THE BEST!!

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear this news!! Congrats! We look forward to hearing more positive feedback from you.

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    Staff

    Reviewed June 6, 2023

    Tanya has been a pleasure to work with. She creates a comfortable, transparent and fun atmosphere, while also being professional, personable and down to earth allowing us to connect. Tanya asks all the right questions and has made me feel comfortable to be able to be open and honest.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for taking the time to share your positive experience working with Tanya. We truly appreciate your feedback and are thrilled to hear she has provided you with such a pleasant and enjoyable atmosphere during your interactions. We look forward to your next date!

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    Customer ServiceStaff

    Reviewed June 6, 2023

    Tricia is truly amazing not only at matchmaking which is what she LOVES to do but as a person as well! I have the best time working with Tricia and I always look forward to her call. Tricia’s personalized service is refreshing and overwhelmingly positive. She has really paid close attention to the qualities I am looking for in my special person. Her bubbly personality, skills and professionalism assure the best possible assistance in the search for your life partner. I am so grateful for Tricia!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your positive feedback about your experience with Tricia. We are thrilled to hear that she has been able to provide you with a wonderful and personalized service that meets your needs. We will make sure to pass on your kind words to Tricia and the rest of our team. We look forward to continuing to support you in your dating journey.

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    Staff

    Reviewed June 1, 2023

    I have, overall, been very pleased with the IJL experience. Professional, responsive, discreet, and -- best of all -- I have confidence there is actual effort to (1) represent people as they actually are (rather than as glamorized/outdated imitations of themselves) and (2) match potential candidates based on compatible goals. Do not regret the decision in any way. I would and already have recommended it to a friend.

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying the process, we look forward to your next date!

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    Staff

    Reviewed May 31, 2023

    My experience with IJL was Great! I knew it would take some time but found my matchmaker. Eugene was easy to work with and was very patient. Definitely would recommend this service to anyone who needs help finding someone special in their life!

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this great feedback, thank you for being an IJL client!

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    Customer ServiceStaff

    Reviewed May 31, 2023

    Let me be clear: I am VERY satisfied with my matchmaker, Jaiye. He is responsive, committed, concerned and caring. However I had been with IJL for over 12 months before Jaiye was assigned to me, after expressing my extreme dissatisfaction with the and total of 5 matchmakers I had before Jaiye, who arranged a combined total of 2 actual dates, then NEVER followed up with me, NEVER returned my many calls or emails.. At this point I am only continuing with IJL because I have faith in Jaiye.

    Even the managers I spoke with about my dissatisfaction with IJL were negligent, and did not take my concerns seriously (with the exception of Mike, who I spoke with in April and has assured me that he will follow up with me again in July). Jaiye deserves a bonus and a raise - he represents your company in a good light and he is literally the one reason I am still with IJL rather than consulting with a lawyer for a class action lawsuit for misrepresentation of the service your company promised and has not delivered for over a year.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your feedback about your experience with IJL and Jaiye. We are glad to hear that Jaiye was able to provide you with a positive experience and that you are satisfied with his services. We apologize for the previous negative experiences you had and for any inconvenience caused. We appreciate your patience and loyalty, and we will make sure to share your kind words with Jaiye.

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    Customer ServiceStaff

    Reviewed May 30, 2023

    I was reassigned a new matchmaker, Tanya, who so far has provided me with an improved experience with IJL. She was very easy to talk to, and followed up the next day after my date to see how it went. She is much more communicative and seems to be more proactive.

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    Reviewed May 25, 2023

    I put my phone number into the site last night and sales called me today. After they shared their process, they shared their service and price. The only choice offered for my greater Richmond area was their $3,000 12 months or 12 dates service. They shared that only a upfront payment was offered. I brought up that a 3k lump sum upfront payment before any services rendered didn’t seem right, they said “you get what you pay for”. After I still said that I'd want a shorter term service or to at least split up the payments and see how it goes, they said they don't offer less than a year.

    After I still mentioned the lump sum payment seemed bad. They told me a story about a single mom who's a teacher they just brought on didn't let the money stop her and wanted it so bad that she got a PayPal loan for the 3k to be able to pay it over time... So “the lump sum upfront payment shouldn't stop me from finding love”. Sales should in no way be suggesting financing to afford a matchmaking service. This is unethical business practice.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and will share this with our team, we are disappointed to hear you will not be dating with IJL and wish you the best on your dating journey.

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    Staff

    Reviewed May 23, 2023

    So far you are matching me in a timely manner. I have only had two matches and one was 2 hours away. I didn't know that and I would have not accepted the date had I known. My matcher is extremely helpful and always answers my questions and concerns.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the feedback and will share this with our team. Happy dating!

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    Staff

    Reviewed May 22, 2023

    Amy had taken the time to understand what my wants are for my next relationship/life partner. She has taken the time to interview the potential matches. Her choices for me have been spot on. Every one has has exceeded my expectation. What I appreciate about the service the most is the time and effort. IJL has been very good for me.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the feedback, we are elated to hear you are enjoying the process!

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    Customer ServiceStaff

    Reviewed May 19, 2023

    I’m happy with experience for the most part. I would prefer text messages at times to remind me that I have an email. I am not one to check emails. Jai has been wonderful. He’s so easy to communicate with.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the feedback and are happy to hear you are enjoying the process. We look forward to your next date!

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    Staff

    Reviewed May 18, 2023

    Tricia did a fantastic job of partnering me with a wonderful lunch date. By far, he is the best match. Tricia took the time to review the qualifications I am seeking and followed up prior to the initial meeting. She chose a great lunch place and the individual was well-spoken and has travelled globally. We have many interests in addition to travel such as art, concerts, entrepreneurial ventures, and appreciation of quality time with family and friends. Tricia was attentive in listening to me as I discussed other dating tracks I have tried. She took the time to find a quality match which I appreciate. I would recommend that one work with Tricia to obtain positive results.

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    It's Just Lunch
    Response from It's Just Lunch

    The entire team appreciates the raving review and are glad to hear your last date was wonderful! We look forward to your future dates and appreciate your patronage.

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    Staff

    Reviewed May 17, 2023

    Marina has been a great coach so far! This is my first experience with matchmaking and online dating in general, but she has made it easy. My first date was a good one, and I look forward to a second one. :)

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear that you are having a great time. Our goal is all that you have to do is show up and have fun! We are hard at work on your next date and look forward to telling you about him soon.

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    Price

    Reviewed May 15, 2023

    I am generally pleased with my IJL experience so far. I have been on dates with three men and can understand why the men were chosen for me. However, none has been a close enough fit for me to get beyond three dates with two of the individuals. One was a total mismatch. I feel that I'm meeting a higher caliber individual through IJL than I had been through mainstream online dating. I will be really disappointed if I don't find ultimate success here since this process is very costly.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the candid feedback and use your feedback to fine tune the dating process over the length of your membership. We look forward to arranging your next fun first date!

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    Staff

    Reviewed May 15, 2023

    So far I am pleased with the service from IJL. I’m particularly pleased with the support of my matchmaker Marina. I do feel like I get authentic care and support from her and that she is focused on my having the best experience. She is also very encouraging on my journey and gives good advice. As a result I do find myself enjoying each date more than I would have thought.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this, your matchmaker is your wing woman and here every step of the way!! We look forward to your next date!

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    Reviewed May 15, 2023

    I’m new to IJL and have had a great experience so far. My Matchmaker has really made me feel confident and at peace that I’ve outsourced the work to find great potential connections. Compared to other alternatives like online dating apps, the service IJL offers emphasizes quality over quantity and feels more personal, natural, and exciting.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for being a Client Scott and we are excited to be working with you on this dating journey!

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    Customer ServiceStaff

    Reviewed May 15, 2023

    My date was fantastic! He was a fine conversationalist, showed interest in getting to know me, we laughed about our life experiences and he was a true gentleman. He even walked me to my car and asked for my phone number. The evening was very special!

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    It's Just Lunch
    Response from It's Just Lunch

    We love hearing this!! Keep us posted on if you see eachother for a 2nd date!

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    Customer ServiceStaffProcess

    Reviewed May 14, 2023

    Amerlin has demonstrated outstanding communication skills and a remarkable level of friendliness throughout the entire process. Their ability to listen attentively, understand preferences, and offer thoughtful suggestions is truly commendable. Amerlin's warm and approachable demeanor created a comfortable environment, making the matchmaking experience enjoyable and stress-free.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the glowing review about your matchmaker and the process, we are hard at work on your next date and will be in touch soon.

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    Staff

    Reviewed May 12, 2023

    Working with Tricia at IJL has been truly wonderful and reminds me we all need a coach. I think that many of us understand that dating has really changed in the last few year and since COVID, really changed. Tricia has been amazing as providing guidance, encouragement and just solid advice on navigating it all. In fact, I am looking forward to my next date tomorrow.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience with the matchmaking team and thank you for being an IJL Client.

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    Punctuality & SpeedStaff

    Reviewed May 8, 2023

    The IJL team did a fantastic job; my matchmaker Tricia was great! She was patient during the interview and quickly introduced me to some great women. I quickly realized one of my first introductions was a great fit and have already decided to put my account on hold and focus my relationship efforts. I have enjoyed my experience with IJL and highly recommend this service vs. emotional and time-draining dating apps.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this!!! Keep us posted on how things progress :-)

    Customer ServicePriceStaff

    Reviewed May 8, 2023

    Save your money. The person in sales painted a very nice picture, was very responsive, spent a lot of time with me but once they had my money it became a different story. I was explaining there'll be 24 matches. Later I found out it's match opportunities, so if I don't accept the match that they give me I just lost that match. The first guy was really not what I was looking for just in photo and description. The second guy was better the date was set up and he no-showed. No response from anybody at the company. Two days later I finally found out he had a flight change. That matchmaker was not very good at communicating. In fact I didn't hear from her for 2 weeks after I was stood up.

    I got a new matchmaker who was better, the first date they gave me was okay but I went on it because I knew I would lose that match if I didn't and I had to trust the process. However that date also failed to show, said he was stuck in traffic. I asked for a refund and was told someone to get back in 48 hours, however it's been exactly one week and I finally spoke with someone who said a refund's not possible because they can still give me opportunities. They are escalating me to someone who might be able to help me but said they don't do refunds. Did I mention the service cost $**? So I'm currently disputing it with my credit card company. More pathetic than online dating ever was.

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    It's Just Lunch
    Response from It's Just Lunch

    Karen, we are sorry to hear you have not enjoyed your experience thus far as this is not the norm. Your membership is currently on hold pending the dispute you initiated with a 3rd party. Once there is a resolution, we will contact you to address your concerns and discuss dating. Thank you.

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    Customer ServiceStaff

    Reviewed May 5, 2023

    My matchmaker Tricia is awesome! She has gotten to know me really well and does a super job picking dates for me! We have soooo...much fun on the phone together. She makes it a GREAT experience!!! Most sincerely yours...Gregg

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Gregg!! We appreciate the feedback and look forward to your next date!

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    Staff

    Reviewed May 4, 2023

    I have recently begun working with Tricia and the first date she picked for me was way better than the first 2 received. She really listens to me and understands more of what I am looking for. Thank you Tricia.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Vana! Appreciate the feedback on your matchmaker!

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed May 1, 2023

    After 7 dates, (I am supposed to have 12.) in addition to 3 men that did not show, I’m calling it quits. I am a real person with a real heart looking for another real person. From the beginning, it sounded wonderful! I was told how easy it would be to match me up. I was sent a follow up email of how proud they were for me signing up.

    I have turned down a few matches some due to a lack of attraction, and some because of ethnicity and religion. I have really followed the process. I would get dressed up sometimes in a new outfit. Three times I drove for over 25 minutes to meet up with a match only to have him not show up! Three times! This is from a company that I paid a lot of money to ensure my dates. I emailed my matchmaker on the Monday before my date on Friday to ask if he would call this last match to make sure he was coming. I never got any response. On Thursday, I left a voice mail. I received no callback. On Friday, I tried to call, but he didn’t answer. Then he forwarded me the confirmation he had sent to me earlier with no note in the email saying whether he had talk to him or not. How would you have felt arriving at a restaurant, waiting outside for close to 25 minutes to someone who never showed up? It embarrassing and truly just makes you feel worthless.

    This is a train wreck about to happen and I’m getting off. From my first phone call to now, I have trusted my matchmaker. I truly feel like they didn’t hold up their end of the bargain. I struggle financial and this was a huge sacrifice. It was so I might find companionship and potentially love again. This has brought me nothing, but sadness and disappointment. I’m embarrassed that I spent that much money. It was a waste of time. I would love a partial refund, but after reading countless bad reviews, I don’t think that will happen. Please think about how you are hurting people with your actions.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Emily, appreciate your concerns and sharing your experience. IJL has fully serviced your membership and we are disappointed to hear you did not find your special someone. We will share your feedback with our team and wish you the best.

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    Staff

    Reviewed April 29, 2023

    Tricia has done a great job setting me up with like minded individuals. It’s been a lot of fun, meeting people with who have the same interests as I do. It has been a relaxing way to meet new people in non stressful situations.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you are enjoying the process and thank you for being an IJL client!

    Customer ServicePrice

    Reviewed April 22, 2023

    This company is not a personal matchmaking site. They are based only in Florida, and rely on brief and infrequent phone calls to supposedly get to know you. Their methods seem the same as any on-line dating site, except they tell you where to meet based on their business contacts, and charge thousands of dollars for the 10 minutes of communication. I have had to drive into LA rush hour traffic, almost 2 hours away, for the 3 dates they've found me, in over a year. There is zero transparency about the availability, or lack thereof, of men in my demographic. They refuse to let me date someone younger, but send me out to date much older men.

    The cost was 3000.00, which is a ridiculous cost for nothing that was advertised or promised to me. I have begged the corporate office, for the last 10 months, to return some of my money, but they ignore my pleas. This has been a humiliating, demoralizing, and expensive journey with a deceptive company! Any on-line site in which you have control of the choices, would be better and much more cost effective.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate you taking the time to share your feedback and regret to hear you are not enjoying your experience thus far, as this is not the norm. We reached out to address your concern's and look forward out having a conversation with you regarding your experience. Talk soon!

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    Customer ServiceStaff

    Reviewed April 21, 2023

    Tricia is the best, she has taken the time to get to know me and listen to me, is supportive and positive and great communication thru both email and phone! I love how easy it is to work with IJL, all I have to do is show up!

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the great feedback about IJL and your matchmaker!

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    Reviewed April 19, 2023

    My matches, or how you determine matches, has been so far off, it's as if you aren't listening, or you haven't read my preferences. I do not think the multiple client advisors really try to "match". I feel sorry for the people that have been taken advantage of in search of compatibility because you seem to be missing the mark. Your matchmakers are too young to understand the what older clientele may be looking for at our age.

    I am an avid traveler and the latest match hasn't left the country since his marine time in Iraq, has not been vaccinated, which prevents him from traveling out of country, and thinks a restaurant that doesn't serve Ranch or Blue Cheese dressing is unheard of. (Season 52) Obviously not the person I would be taking to a Michelin starred restaurant.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Mary, we appreciate your candid feedback and are sorry to hear you have not enjoyed your experience. our team is hard at work on your next date.

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    Staff

    Reviewed April 16, 2023

    I've been with IJL for almost 4 months. Tricia is my matchmaker and is great to work with! She is extremely pleasant and I always enjoy our conversations. But more importantly, Tricia LISTENS and understands. I've been on 3 dates and with each one, Tricia has asked the right questions and has listened to my thoughts to make sure we learn how best to improve my matches. Also, when Tricia learned how long it takes me to drive restaurants in downtown Nashville, she took the initiative to find restaurants closer to my location. Another thing I really appreciate about Tricia is she doesn't just makes matches to make a quota. Instead she carefully considers what I like and compares me to what other women like. I think her deliberate approach increases the quality and likelihood of successful matches.

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    Response from It's Just Lunch

    Thanks for the great review and your patronage! Happy Dating!

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    Staff

    Reviewed April 16, 2023

    I enjoyed my first date with Carol. I liked her honesty and she was down to earth and straightforward. She also helped me appreciate the challenges in dating at our age, something I needed to understand. Elliot is good in that he listens to my comments and responds well. One thing that I need to mention is that I do not want any dates with Trump supporters.

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    Response from It's Just Lunch

    We love the great feedback on your first date! Looking forward to hearing more about a 2nd date with Carol!

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    Reviewed April 12, 2023

    The first time the date was booked, they told him to go to the Seasons 52 in Tampa, and told me to go to the Seasons 52 in Sarasota. Obviously we did not meet. Monday, we both met at Sarasota Seasons 52 and I discovered that he lives 3 hours away. Not acceptable. There must be plenty of men that live within 1 hour of my home.

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    Response from It's Just Lunch

    Hi Cathy! Thanks for the feedback regarding the restaurants, we are happy to see in your feedback you exchanged numbers with your date. We are focused on your next date for May and will reach out once available. Talk soon!

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    Reviewed April 9, 2023

    After 5 months of membership, I finally got a date worth accepting. It was so good, we've decided to go on a 2nd date! IJL's restaurant venues in Albuquerque appear to be very limited and were placed at Buca di Beppo, serving family style portions of italian food. How does that work for an intimate date for two? Suggest IJL expand its footprint.

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    Response from It's Just Lunch

    We are happy to hear you enjoyed your date and will review your feedback with the team. Thanks!

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    Staff

    Reviewed April 6, 2023

    I can’t give more than one star to my overall experience, however, I have enjoyed all of my matchmakers, but especially Bryanna. She has taken a horrible situation and done her best to keep the wheels attached. Although I have my differences with IJL, and their policy of dropping zoom dating for a guy that lives in a remote area, I have to say this professional matchmaker makes it very difficult for me to be angry for very long when I talk to her. I just want to take a moment and praise her for her efforts, and thank her for understanding and for listening to me. IJL should clone Bryanna, she’s truly amazing.

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    Response from It's Just Lunch

    Hey Kevin! We appreciate the feedback. Zoom dates were provided only during the pandemic as our clients want to meet in person and take dating offline. This was outlined in your agreement as well. We look forward to your upcoming date!

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    Staff

    Reviewed April 5, 2023

    I have been represented by Eyrina for a few months now, and I find her very efficient and caring. Very thorough and always easily approachable. I recommend her very highly to be your matchmaker. So far, I haven’t found my match, but she is fine-tuning my profile.

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    Response from It's Just Lunch

    Thanks for the feedback and appreciate your patronage!

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    Customer Service

    Reviewed April 4, 2023

    I’ve recently joined and have had two dates. The first date was very good and seemed to have good communication and common goals. The second date I was not impressed with his manners or communication style. I’m looking forward to meeting other like minded individuals.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and appreciate your business a second time! The feedback from your first two dates will help the matchmaking team finetune the dating process. We will be in touch with your next date soon. Thanks!

    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed April 1, 2023

    Looking for love? Then BEWARE It’s Just Lunch. I will never ever use this service ever again. And I will warn anyone and everyone about it who is looking for a matchmaking service. It costs an immeasurable and massive amount of money, and you don’t get much for it. I only went on 4 dates out of 12, they stopped setting up dates for me, they started ignoring all my calls and emails, and then they never refunded me. They are extraordinarily slow in finding people, make constant excuses for their slowness, find unattractive people a good amount of the time, and sometimes even give inaccurate information about potential matches.

    Weeks and weeks can go by without even a potential match, and when you do eventually get one, whether you actually go out with the person and it doesn’t work, or you decide not to accept the date, the process of waiting and waiting and waiting starts all over again. Romantic connection is what most people want almost more than anything else, and waiting and waiting for every single potential match, and then even rarer, going out on an actual date, is extremely emotionally draining and stressful. When you need to reach your matchmaker, it can be very hard, and when you want to reach the company, you never get anything other than the voicemail system, and no one ever calls you back. Do not waste your time, money, or emotional energy on this service.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the feedback you shared regarding your experience. While your membership is expired we do appreciate your patronage and enjoyed working with you.

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    Customer Service

    Reviewed March 24, 2023

    What an attentive positive and communicative journey. It’s been already and it’s just the beginning. Highly recommend Jaiye for your experience. Quality over quantity so just be patient you are in the right hands. When you call I suggest you call and ask for him.

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    It's Just Lunch
    Response from It's Just Lunch

    Love this feedback and attitude with dating, exactly right. Looking forward to your upcoming date feedback!

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    Staff

    Reviewed March 21, 2023

    Tricia is my new executive Matchmaker. She is wonderful to work with and has a great attitude. I had my first Lunch Date and it went well. I would recommend It's Just Lunch based on my experience working with Tricia and what a great Listener she is in finding me the Best Matches.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Gail!! We appreciate your business and look forward to our continued partnership in dating!

    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed March 21, 2023

    Updated on 04/11/2023: I wrote a review a few weeks ago only to be told that someone was helping me to resolve the bad experience I have had. Yes, I did get to speak with a manager and somehow magically was matched. Yes matched, only to find out that he too was "unavailable" now. This company does NOT deliver on its contract and I would truly advise everyone to seek another option. Again, I signed up on 1/31/23 and have had 1 date. If I could give 0 stars I would do that!

    Original Review: I signed up for IJL on 1/31/23. It is now 3/21/23 and I have had 1 date, which was most definitely not a match. IJL charged me almost $5K for absolutely no results. I would never recommend using this service. I live in DFW and there should be no reason they cannot match me with a quality person unless they have so few clients it's impossible. I expressed my dissatisfaction and was told immediately that they would find a great match. That has still not happened and my "match maker" scheduled a call with me today and never showed up. Please do NOT waste your money here!

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the time you took to provide your feedback on the process. We are happy you were able to connect with our team and work towards a resolution of your concerns. We are working on your next date and will be in touch soon.

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    Staff

    Reviewed March 17, 2023

    My experience with It's Just Lunch has been good so far. Amy is my matchmaker and is very professional. She has found quality matches based on my preferences and selected great locations for dates. I have no complaints and happy with my experience.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Max for the glowing review of your matchmaker and the process. Thank you for being an IJL client!

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    StaffProcess

    Reviewed March 16, 2023

    This is my first experience with IJL. The process took a tad longer than I had expected, but Mariana came through big time with her latest match. I felt she really understood my hopes and aspirations, and took time to find a good fit before sending it to me. Mariana also gave me helpful advice for how to follow up with my date that I really appreciated.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this! Keep us posted on how things go with your date!

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    Staff

    Reviewed March 16, 2023

    Hazel does a great job matching! Out of all the matchmakers, she was the best. She was attentive and diligent. I enjoyed working with her and we shall see if her last match works out. IJL was an interesting experience.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks for the great feedback!

    Staff

    Reviewed March 15, 2023

    This company is the worst. They throw out so much crap that their database is filled with men that meet the qualifications you're looking... They only reach out once every 6 months at best or ignore you entirely. I asked for a refund within 3 months and they won't give me anything .. they have switch me "matchmakers" 8 times over the 2 years. Save your money... Free dating sites have more quality men than this company. Once they have your massive payment, the effort from this company is minimal.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and regret to learn you are not enjoying the experience. We have a large team of matchmakers working on your behalf, and the more people that get to know you the more opportunities for dating you will have. We have contacted you to address your concerns further, we look forward to chatting soon.

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    Staff

    Reviewed March 14, 2023

    My Matchmaker Amy is awesome! She is really good at listening to what I am looking for in my match and she delivers. IJL is a great dating service, especially for professionals that are extremely busy and do not have all the time to do the leg work to find quality women. They even set the date up for you! I highly recommend their service!

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your patronage and your feedback on the process. Looking forward to your next date!

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    StaffProcess

    Reviewed March 13, 2023

    I love that IJL is able to find the best people that fit my personality and style. Their process takes care of the pre-work and things I care about so I can focus on the date. It's also reassuring to know my date is closer to finding what they are looking for, so that we both have the best chance. Thanks IJL!

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks so much for the great feedback!

    Verified purchase
    Lisa increased rating by 2 stars.
    After a positive interaction with It's Just Lunch, Lisa increased their star rating on March 18, 2023.

    Updated review: March 18, 2023

    Carla has done a good job of communicating with me and encouraging me through the matchmaking process. I appreciate the time she takes to talk to me about what I am looking for in a match. I look forward to my next match!

    Original Review: March 13, 2023

    Maybe it's just a terrible first date with a potential match and the long delay in having other matches, but I am severely doubting the usefulness of a matchmaker. I get the impression that I'm just a name, age, kids/no kids preference, and location and the matchmaker doesn't know hardly anything more than that about any potential matches for me. An online dating site could provide me with potential matches using those criteria without the over a week delay. I wish I would have known that IJL is really for people who want children before signing up. As a women who doesn't want kids and wants to be with someone who is college educated, I am beginning to feel hopeless due to the dearth of potential matches who meet both of those criteria. Not sure the huge amount of money I spent on this service is worth it. Considering going back to online dating in a month if no potential matches who meet those two criteria are offered to me.

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    Response from It's Just Lunch

    Hi Lisa, we really appreciate your feedback and are disappointed to hear you are not enjoying the process. We will have a member of our team reach out to address your concerns. Talk soon!

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    Staff

    Reviewed March 13, 2023

    Jai has really stepped up his game with me because I lost my first person due to her leaving the company and he has been doing his best to keep me with the company and happy is all things as possible.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Richard! We look forward to your upcoming date!

    Verified purchase

    Reviewed March 9, 2023

    Marina G took the time to listen to me and find a wonderful match for me. I have had two dates so far and both were fun and interesting. I have been able to meet up with the 2nd date multiple times and we are having a wonderful time together. Would not have met him without Marina.

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    It's Just Lunch
    Response from It's Just Lunch

    So happy to hear this news! Keep us posted on how things go!

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    Staff

    Reviewed March 9, 2023

    Please note the 5 stats applies only to Jaiye. Jaiye is professional and responsive. He is easy to talk to and seems to listen and mean what he says. Unfortunately this is not the description of every Matchmaker I've had prior to Jaiye. My experience over almost 2 years has been awful. I have had 5 or 6 different matchmakers. I honestly lost track. The matches have been very far and in between and none matched my preferences. I was often "encouraged" to be more flexible. They meant changing my pretty straightforward and not at all extreme or unusual preferences to accept a date who was much older than my preferred range of within 5 years or a smoker or someone who wasn't a widower or divorced. Though I haven't yet had a match with Jaiye I felt he was the first Matchmaker who truly listened and understood what I was looking for. It was refreshing and renewed my optimism about IJL. Otherwise I would give IJL 1 star.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the feedback on the process and the team.

    Verified purchase

    Reviewed March 8, 2023

    I expected more from this service. Before I joined I was told that NYC has a huge platform. Since I have signed up in January I have only received three options. I understand these things takes time but I expected there to be a sense of delivery. Also, I was not impressed in the restaurant selection. I was sent to a Hibachi which is a group setting and I don't think that is appropriate for a first date which I already addressed with the matchmaker.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Nathalie, thank you for your feedback. Your matchmaker will be in touch to review this with you.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 6, 2023

    I would stay away - it's a scam. They reel you in making all these promises but what they don't tell you in the intake when they are reeling you in and making all these promises is that any match they show you counts as a "date" - so no matter how awful and ugly the guy is - if you say no, that counts as one of your dates! You pay $1,000 for 3 dates and then I specifically said I did not want to date fat guys - the first guy they showed me was horribly fat so of course I said NO to him - well guess what - $333 down the drain!

    Then 3 weeks go by and I reached out to my "dating coach" and was like, "Dude, any chance you are going to match me with someone else" and I got completely blown off by him with "I have been searching and selecting and be call you as soon as I have a new potential match that meets your criteria." However when we did our intake he had SO MANY great guys that he couldn't wait to match me with - now all of a sudden he can't find anyone that meets my criteria??? I'm telling you this was the worst $1,000 I spent - it's a total racket.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Kristen, we are sorry to hear you aren't enjoy the process. your membership is for one date per month and your matchmaker has contacted you with your next date as of today. Please get back in touch with the team as we are eager for you to meet him.

    Customer ServiceStaff

    Reviewed March 6, 2023

    The experience I've had with IJL has been abysmal to say the least, and I'm generally very lenient with businesses dealing with people. First of all, there's no customer portal so your only point of contact is the matchmaker. They must use systems from the early 2000s; their email signature is a picture, so you can't reach them out through a single click. The dates are set up manually and sent to you by email, WITHOUT a calendar invite. Seriously? Maybe that won't bother everyone, but when you pay that kind of money, this is unprofessional.

    I got signed up at the end of October '22, and so far (4 months), I've been on 2 dates, 2 more dates cancelled on me, and I've had 4 different matchmakers. My matchmakers have also tried to set me up 3 times with people extremely out of my criteria. I found that out of place when it's a repeated issue. I've been trying to reach both my matchmaker and customer service by phone over the past few weeks; 3 calls to each on different days/times, no one ever picked up. Left voicemails, but no calls back so far... Comparatively, I've used their main competitor in the past, and had a single matchmaker who was responsive and actually curated dates very well. I cannot recommend It's Just Lunch! at all, and am now stuck with it as they do not do refunds at all, which is also pretty scammy.

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    Response from It's Just Lunch

    Hi Thomas, thank you for your feedback. Your matchmaker will contact you directly to address your concerns. Thanks!

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    Staff

    Reviewed March 3, 2023

    This place is a ripoff of the highest caliber. Don't get me wrong, the matchmakers are nice people, but their business model is to line the bottom line, and that's it. I was promised 24 dates, but was only given a total of 11. To make things worse, one of the girls was presented to me TWICE. I only took the last 3-4 dates because literally if you don't take it, it counts against you. Here's where they get you. They claim to work "diligently" but don't. If you go three years, that's it. You're done unless you pay them more money and 24 dates is $3500. I literally paid over $300 a date and two didn't even meet my specifications! The people are good, the business model is garbage. Unless you're really willing to lower your standards, forget about this place. you can do better.

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    Response from It's Just Lunch

    Hi Steve, we understand your frustration, however, we are restricted by the guidelines of the state you reside in. We are happy you were able to connect with our VP of matchmaking and share your experience. We wish you the best in the furture.

    Customer ServiceContract & TermsPunctuality & SpeedStaffProcess

    Reviewed March 2, 2023

    Please help BBB! My experience with IJL has been ridiculous, frustrating, disappointing and an absolute waste of my time and money!!! They are unprofessional, have ZERO customer service and certainly appear to be a SCAM! They need to be investigated for misleading clients into thinking they have a dating pool of people and come to find out that couldn’t be farther from the truth.

    They sure do hustle to get you to sign a contract and get your money, and then it’s all downhill after that. My first contact was when I reached out to Elisabeth on 4/11/22 and she then ACTIVELY pursued me until I caved on 9/21/22 and signed the contract. In her email message she said, “Get out there on guaranteed face to face dates with terrific singles you would love to meet!” What a blatant lie that was as I would soon discover!

    On 10/28/22 they introduced two men, but I was then quickly informed they were both "not available." On 11/21/22 they introduced a man who based on appearance was definitely not my type. On 1/11/23 my next date was introduced, and I met with him for lunch on 2/11. He was 30 minutes late and was certainly not dressed for a first date. He explained that he had a massage in San Diego which caused his delay. He was dressed super casual, not to mention disheveled, and his hair was in "post massage" condition. Come to find out he has never been married and has no kids. We had zero connection and minimal in common.

    Per IJL request, I provided my feedback the next day (Sunday) and had not received a response by Thursday. Allowing them 4 days to respond, I reached out and expressed my total frustration with their lack of communication in response to their requested communication regarding my date which I conveyed was extremely disappointing. They claim they can't wait to hear how the date goes but then lack any sense of urgency to respond and acknowledge the disappointing date details.

    On 2/16/23 I emailed my matchmaker requesting management contact me regarding my continued concerns with their services. My matchmaker responded with “Thank you for your timely response! I’d love to touch base with you and go over some of your concerns. Please let me know what your availability looks like for the next upcoming week. Have an amazing day!” Since I had requested that management contact me, I responded with, “Again, at this point and my level of frustration with this process, please ask management to contact me. It should not take ME reaching out to YOU to follow up and discuss date details.” I requested that they cancel my membership and reimburse me, or I would proceed with filing a complaint with the Better Business Bureau, as well as writing negative reviews on (Yelp, Consumer Affairs, Sitejabber, Trustpilot, Dating Scout, etc.).

    Eventually (on 2/23) Sarah from the executive team called and left a voicemail to discuss my concerns. I returned her call the next day letting her know I received her voicemail 6 days after I sent my email requesting that management contact me regarding my less than impressive experience with IJL. I have yet to hear back from her. On 3/2/23 I sent another email informing them that since management is not interested in speaking with me, would they please just cancel my membership and reimburse me and respond by noon on 3/3/23 or I will proceed with filing a complaint with the Better Business Bureau, as well as writing the negative reviews.

    To summarize my experience the past 6 months since signing the contract on 9/21/22, they’ve presented me with TWO men!!! THAT’S ALL!!! What kind of a dating “service” is that?!?!

    10/28/22: Two dates introduced but then removed.
    11/21/22: One date introduced but I rejected based on appearance that he was not my type.

    1/11/23: One date introduced and met him for lunch (pathetic attempt of a match).

    This company does not provide what they promise and are misleading with their services. They are beyond shady, and I honestly want nothing to do with their unethical business practices. I would NEVER recommend IJL to anyone! I feel it is my duty to warn others to AVOID BEING SCAMMED BY IJL AND REFRAIN FROM SIGNING A CONTRACT WITH THEM! I just want my membership to be canceled and reimbursed! I’ve spent way too much money to receive ZERO service from IJL!!!

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    Response from It's Just Lunch

    Hi Karin, thank you for your feedback. We are happy to hear you connected with a member of our customer service team regarding your concerns and will follow up soon with the details of your next date.

    Customer ServiceStaff

    Reviewed March 2, 2023

    This was truly an awful experience. I paid 1,000 for four dates and didn’t get one. My matchmaker sent me matches and when I called to review them with him he would just send me another instead of contacting me back. Apparently because I never clicked approve within 48hrs it counted that I said no. So it was my fault that my matchmaker wouldn’t contact me and it counted against me.

    I called and spoke to the Vice President of the company, who made me cry and belittled me for being upset about 1000 dollars being thrown away with no refund. She told me that she was going to hang up on me because obviously I was very upset by finding this information out. She even admitted my matchmaker doesn’t pay attention to what I wanted and just threw matches at me. How is that fair to the customer? She then said that she would give me a new matchmaker and only 2 dates instead of 4 for let me reiterate their mistake with their matchmaker not contacting me. I agreed and then eventually only got one date!

    None of the matches were what I requested with my criteria and my matchmaker said he would look again and get back to me after my one date. I called multiple times and emailed him and he never contacted me back. I got 1 date for 1,000. Then today they called me again trying to get me to sign up again because I was so sought after right now.

    I would honestly not give this company any money, they unfortunately only care about the money and not actually setting anyone up with the criteria you give. And when you complain they blame you for everything and not their staff. I have never had such a horrible experience in my life as I did with this company. I told this person the story when they called today and I said unless you are giving it to me for free I’m not interested and he of course said no but I’ll knock off $200. Please keep far away.

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    It's Just Lunch
    Response from It's Just Lunch

    HI Jessica, We appreciate your feedback! While your membership is now expired we regret to learn you did not enjoy your experience or meet your special someone. Your membership was for three months and three dates, and you were provided in total with 10 dates, far beyond the requirement of IJL. We wish you the best in the future and again, appreciate the feedback provided.

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed Feb. 28, 2023

    They have no idea about their clientele database or clearly lying from the beginning. False promises and overly confident in showing big picture with no ethics. Failed to provide a single date in 3 months and no confidence that they will deliver anything in rest of the period. Save your money and time. Don't disturb your mental peace by buying this companies' services. The marketing lady called me every day to show me a big false picture and promised 2 dates per month but in reality, they don't have any profiles which could full fill my desired matches. My suggestion is to save your money. This company has no ethical standards.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and time you took to express your concerns. We are looking forward to arranging your next date and are in receipt of your updated photos and availability. We will be in touch soon once the date is scheduled. Thank you!

    Verified purchase
    Staff

    Reviewed Feb. 27, 2023

    Great service and very satisfied with my matchmaker. Jaiye is very helpful and doing his best to find me the match that I am serching for. I have been looking for a good service like this and finally I found it. Thank you.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you are enjoying your experience and look forward to your next date. Thanks!

    Verified purchase

    Reviewed Feb. 17, 2023

    A member since 11/1/22, zero dates. I was presented with quite a few toads, but decided to keep an open mind and say yes to 10 of the 11 that I was presented. No dates. Something is wrong here. Last week, I finally decided to join 3 dating websites, for the very first time, and was deluged with compliments on my beauty and offers to meet. You can see the photo attached (taken last month) or find me on Facebook under Vivienne ** to verify that I am not a toad. MUCH better luck on a dating website. $3,400 wasted.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the time you took to express your concerns. We have received your availability and are working on your next date. Thank you!

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    Staff

    Reviewed Feb. 5, 2023

    I had a pleasant brunch with my date. We had similar backgrounds and experiences. She is accomplished and hardworking. We talked openly about where we were at in life and what we wanted in a relationship. After a couple of hours, we exchanged phone numbers and made plans for a second date.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you enjoyed your date! Keep us posted on your 2nd date, and we will continue to work on your next IJL date on our end. Talk soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2023

    It's Just lunch review. Elliot is great to work with. He has been great when it comes to understanding what I'm looking for and I look forward to continuing to work with him. Pros - The compatibility of matches I've received and his response time when I reach out.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your feedback on the process and for being an IJL client! We look forward to your next date.

    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2023

    This is the biggest waste of money hands down. I am so sorry that I have ever paid this amount for this. I was in a weak spot in life, I suppose. I joined in 2021 and have only had three dates as of today, Jan 2023. I had one date that never showed up and was told it was due to a matchmaker error. That was a waste of time and money. I have never once talked to the same person, the matchmaker; always some new. One of my dates also told me that Seattle needs men, which is part of why that can't consistently match people. The dates I had were nothing close to what I am looking for. Please do not waste your money.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate you sharing your concerns. Your membership has been on hold for four months, we will have a team member reach out to you further. Talk soon!

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    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Jan. 25, 2023

    Bottom line - spend your money elsewhere. Very few positives here. Site advertises white glove service and caters to busy professionals - there is nothing white glove or catered about this despite what they say. For context in reading my experience, I am a process engineer who travels for work Monday through Thursday every week. Also, this is my 2nd subscription period - I saw what I considered many of these issues before, but IJL kept a steady flow of dates which led me to sign up again. This review will concentrate on my 2nd subscription though there are some from my first run through. I feel like this could be a good service and everything they advertise is doable however IJL does not appear interested in doing it. Below I'll highlight some issues I've had:

    1) Communication - prepare to call them, email them, smoke signal them, telegram them, whatever- many times you will not get a response. Staff obviously engages in little-to-no internal communication. Pinnacle illustration of this was when I had a no call, no show at a restaurant, contacted their after hours who had not heard from my date. Finally heard back the next day and was asked when to reschedule without any addressing of the no call no show. Was told that the match sent a text message to cancel instead of a call which is why it was not relayed to me. Oddly enough when I went to reschedule, the match never responded.

    2) Scheduling - This was one of the more appealing things to me before I signed up. As a professional who is out of town and has only 2.5 days per week at home per week, I'd like to maximize those 2.5 days - whether it be from hinge, bumble, IJL, some girl I met at the bar, whatever. I found myself being given matches on a Monday or Tuesday and routinely going a weekend or some cases 2 weekends without hearing back from that match (pending a date being scheduled). I would hold my weekends open under these circumstances and not seek a date from other sources spending my 2.5 days at home; not moving closer to my goals as a result. This was finally rectified by my most recent scheduler.

    IJL COULD ask you at the beginning of your subscription when you plan on being out of town and working with you to maximize your experience. They do not and claim they cannot because they have no control of when the match crystal ball coughs up another match. Thusly, when you provide them with information about your availability, it is not regarded or used. This was perpetual in one way or another for the duration of my subscriptions.

    3) Feedback - 2nd time through I paid for 6 feedback sessions and was charged $600. The first session was good but ultimately provided me no actionable information, only confirmed things that I had learned by being out on dates. I have had only two other sessions since despite several dates and nothing actionable. Would be better served as an ushered (white glove, perhaps?) experience. I have 3 feedback sessions, 0 guaranteed matches, and 1.5 months left.

    IJL calls you after each date and asks for your feedback which is a good thing, however the information is not used as best I can tell. After one date several months ago, I asked if this information is used to improve my matches or help my matches improve themselves. I got a very confusing, nebulous answer. I decided to focus on my matches for that particular feedback - I indicated that it would be great if IJL could mix in a match that had a strong relationship with religion. It has been 3-4 months since this request was made and it has not been acknowledged, discussed, or fulfilled in any way. Summary- the after date feedback is not used so do not waste your time.

    Also - I signed up for the feedback option in hopes of improving my appeal. Almost all of the feedback I get is "great guy!" "Seems really cool!" - something generic and positive yet I have only had one 2nd date. I would hope that for the amount of money that I'm paying, that IJL works on my behalf to extract actionable information for me. They do not.

    4) Matches/Matching Process - The one bright spot is that most of my matches were in the realm of what I'm looking for. There were some very concerning misses, but the overall body of work was satisfactory and why I signed up again. That has largely fallen apart on this 2nd go round. Matchmaker says they can't edit the timing of dates (see scheduling: vacation schedule above) but they seem to be able to press the match button and make the match crystal ball spit out a match when something goes awry.

    At one point - I had a match rejection (August 2022) for my height and then had two immediate subsequent matches who did not (And still have not) responded. I was told that I would be rematched with these when they contacted but IJL claims they are still not returning their calls (are they not paying?). As hard as this was to swallow, I swallowed it until more recently I had a no call no show and am still waiting to hear back from that match rescheduling 2 months later. Had 2 other same day cancellations in addition to the above that never rescheduled. @IJL - I think this is accurate number wise, it's hard to keep up. if you want to help me remember the order and how it unfolded, please feel free to share in the comments! I realize they are not and shouldn't be held accountable for what matches do - but they could make an effort to improve an individual's experience, and they chose not to.

    5) Customer Service - The comments about gaslighting I've seen are spot on. I had heard the term gaslighting before using IJL and now I know what it means. My matchmaker no longer addresses obvious customer service shortcomings - I imagine this is because she has no intention of improving it. This is confusing because the amount of time that my matchmaker must spend to fulfill the obligations is ~5 minutes. The tasks she must perform once a month are the following: 1) receive match from match crystal ball 2) contact me and read match 3) schedule match at restaurant in area 3a) monitor phone and relay cancellation communication on date day 4) accept feedback.

    If this process was going well, I would expect servicing me as a customer would cost IJL 60 minutes of matchmaker time per match. As it is - I feel like I could accomplish everything my matchmaker does in ~15 minutes. I believe these matchmaker roles are part time roles - to illustrate this, I spoke to my matchmaker for about 5 minutes today, it is the first contact I've had in a month. The other tasks to accomplish cannot take more than 15 more minutes. This indicates a fully burdened matchmaker that seamlessly services clients for a 40 hour work week should have about 480 clients. I would be very surprised if my matchmaker works with 20 other people - they do not have that kind of inventory.

    Regional office leader appears far more interested in sales and branding than addressing existing client experience. Many things are said and implied in the lead up to signing a contract - very salesy, positive outlook, we will work with you etc etc. Once you sign the contract, you have little or no ability to give feedback about your experience or escalate your concerns - which is why I'm posting this.

    @IJL - the only thing that will make me feel better about my experience with you is a full refund of my money (which I won't get). I do expect that you will continue to provide service for the duration of my contract which will conclude at the end of March. Please let me know if this diverges from the timeline you are tracking. If you choose to provide better service, I will consider changing aspects of my review. It's very sad to see a service that is positioned to make the world a better place and chooses not to.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience and we are regretful that you did not enjoy your membership as this is not the norm with IJL. We have shared your message with your local office who will be in touch to address your concerns further. Thank you!

    Customer ServiceContract & Terms

    Reviewed Jan. 16, 2023

    They interviewed me for 2 hours on what I am looking for. And promised they have a LOT of qualified candidates. Over a month later, they set me up with someone who was the exact opposite of everything I had asked for, didn't live close-by, had several kids, didn't have a meaningful work, picked up 3 phone calls during one hour lunch and halfway through asked me to stand up so he can take a look at my body and made me awfully uncomfortable! Then immediately I asked for contract cancellation and refund and they didn't respond and did not refund.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience and we are regretful that you did not enjoy your membership as this is not the norm with IJL. We have shared your message with your local office who will be in touch to address your concerns further. Thank you!

    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2023

    Well I had a horrible experience it's just lunch because I only get one match every month and it's seems that woman don't know what they are looking for in a man. All woman keep saying to me good luck and not a good match that's why I never had a chance to get a second date from any woman. I mean it's all about wasting money and wasting time. I'm sick and tired of rejection by the wrong woman and I'm tired of woman playing games on my time. I can't believe I had to pay $99 every month. I don't understand why and I paid $1500 to get started my membership with It's Just Lunch! This is why I been frustrated and depressed about my bad dating experiences with these woman and I tried online dating apps and speed dating events and going to a bar to meet a good woman but unfortunately it's still not working out for me. I feel like I will be single forever and I'm not paying another membership anymore.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate you taking the time to share your experience. Your local office will reach out to you to address your concerns. Thank you!

    Verified purchase
    Customer Service

    Reviewed Jan. 4, 2023

    I enjoyed the restaurant that he had chosen. Lengthy conversation roughly around 3 to 4 hours. We did get to know each other enough that we realized we weren’t the perfect match. At the end of the date super nice offered the bottle of wine we drank together.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this great feedback! Keep us posted on how it continues to go!

    Verified purchase
    Staff

    Reviewed Dec. 31, 2022

    Sarah V - professional, attentive to details, good follow-up, personal, polite, thoughtful, genuine, caring, considerate, interested in making good things happen for the client, initiates, truly desires to satisfy the IJL client. I appreciate Sarah's best faith efforts. I recommend Sarah to clients of IJL.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the positive review of your matchmaker!!

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    Customer ServiceStaff

    Reviewed Dec. 30, 2022

    Eugene from IJL provided excellent customer service. He took the time to listen to what I was looking for in a good match for me. He also let me know information about any potential match and why he felt they would be good for me to get to know.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the great feedback and look forward to your upcoming date!

    Customer ServiceContract & Terms

    Reviewed Dec. 29, 2022

    Not a good experience!! Stay away - I promise you - you will have better luck and spend your time and MONEY more wisely with a dating app. I was told to there were plenty of prospects in my age with my criteria before I signed up. After I enrolled and paid ~$5K, I was told by a different matchmaker that there were virtually zero prospects and hopefully they would sign up more soon. I was provided only three dates in 11 months - well below their "plenty" expectation. Moreover, I cycled through four different matchmakers, and each one asked me the exact same questions. Either it was not captured the first time, or they did not bother to read it. They even set me up on a date with a woman that was moving out of state the next week. Furthermore, after my first date, I was high pressured into spending an additional $10K for an inclusive "club" with very specific dating rules. They could not even live up to the original contract, why would I expect any different outcome! Then, after I complained, I was repeatedly told a matchmaker would call me back in a week, and many times I waited over five weeks for a call - only to be told they still did not have a date for me. I complained and escalated, but was offered zero resolve: "nothing we will do for you, even though IJL stated we had plenty of options for you." I am actively persuading everyone I meet that has an interest to NOT sign up. I was lucky to convince one person already. I will continue to tell everyone of my terrible experience and hopefully, they will save money.
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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to address your concerns about your membership, we do apologize you did not enjoy your dating experience. Please contact us at 954-990-2033 if you would like to discuss your concerns further as our Client Experience Manager did contact you to address your concerns. Thank you.

    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Dec. 29, 2022

    Do yourself a favor and do NOT waste your time and money on this scam! I’m writing this lengthy review in hopes that no one else will have to go through the negative experience that I went through. I had done IJL about 10 years ago without success. When they called me in October of 2020 to see if I wanted to try it again, they were able to talk me into it, as we were in the middle of a pandemic, and I was unable to go out and meet people organically. I expressed my concerns that they could not ask members about their political affiliation. I struck gold with my first matchmaker, Amy.

    She said she was good at asking the right questions to find that out without directly asking about it, and indeed she was! She also listened to me when I said I didn’t want to date anyone that had kids. She is no longer with IJL, which is a travesty, because she is the only matchmaker that I worked with that I felt really understood what I was looking for. At one point, she sent a match, whom we’ll call T. I expressed interest in meeting T, but T never responded when she reached out to him about meeting me.

    Debbie reached out to him 2.5 weeks later, and after he finally expressed interest in meeting me, she called me to tell me as much. I asked what had taken so long for him to respond, and she said something about Amy reaching out to him, and since Amy wasn’t his normal matchmaker, he just never responded. When his normal matchmaker, Debbie, reached out, he actually responded. She said that sometimes these guys need a bit of hand-holding, that sometimes you have to mother them a bit.

    This is not the kind of man I want to be with! I expressed this, but Debbie kept pressuring me to go out with him. Debbie also matched me with a man who was completely on the opposite end of the political spectrum from me, exactly where I didn’t want my matches to be. He even made racist comments on our first date, and it was more upsetting than anything. She also sent me on a date with a guy who reached out three weeks after our date. After the “Hey, how are yous” were out of the way, he asked me if I wanted him to send me a ** pic. I asked for a new matchmaker at this point because Debbie didn’t listen to what I was looking for nor did I feel that she understood me.

    A new matchmaker sent me out with a guy whom we’ll call J. J was the only guy I went out with on more than the initial date, but after a few dates, it was clear to me that we were meant to be friends. He got anxiety when we were close together, and when I told him I felt like we should just be friends, he did express that he got nervous with the romantic aspects, as he had never had a romantic relationship before. I was also sent on a date with another guy who was 30 minutes late and seemed like he was ** out of his mind. In between those dates, I was also sent matches who had kids, which was something that I had very clearly expressed was not a good match for me.

    The last matchmaker I worked with told me that my membership was coming to an end and asked me if I wanted to renew it. I told her that I didn’t. Then I got a call from Diane who asked me yet again if I wanted to renew my membership. When I tried to tell her that I was very disappointed in my first experience with it and that I wasn’t going to waste anymore time and money on renewing my membership, she tried to gaslight me and tell me that I wasn’t open to love. She told me the life coaches there had 20+ years of experience at matchmaking, essentially blaming it on me that my first go around didn’t work, instead of acknowledging that the matches I was sent were not good matches or men that I could have a serious relationship with.

    I expressed that I didn’t want to renew my membership, and she told me I wasn’t being invited to (even though that’s why she called me in the first place!). It was a very upsetting conversation, and I hope that no one else has to go through what I went through with Debbie, Diane, and my whole experience with IJL. I regretted my decision to buy a membership on multiple occasions and tried to get a pro-rated refund to no avail. If you are reading this, please don’t put yourself through this! It’s not worth the time or money at all!

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you didn't enjoy your experience. A member of our team will review your concerns and reach out to you to discuss them further.

    Verified purchase
    Staff

    Reviewed Dec. 28, 2022

    My matchmaker Eugene is fantastic. I would recommend It’s Just Lunch to all of my friends. He really takes his time picking dates and stays in touch with me even if there isn’t someone to match me with. I’m very pleased with the service and can’t wait to see where the journey ends.

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying your experience and than you for your patronage!

    Customer ServicePrice

    Reviewed Dec. 28, 2022

    I won’t bore you with the all details but based on my experience I would advise against any association with IJL. I was misled about the availability of potential “dates” in my area… follow up on the epic failure of the date they did set up for me was nonexistent and any reasonable request or question about the short comings of their service were simply ignored… There is no brick and mortar location in my area so I was left to deal with an 800# and an email address and they simply chose not to respond at all… The “membership” fee is very pricey and if you’re unhappy with their service it’s just too bad… I fought to get my $ back but many people have lost thousands to IJL. Unprofessional in their business practices bordering on fraud and zero customer service.

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you didn't enjoy the experience thus far as this is not the norm. Once we have a final resolution in the dispute you initiated, we will reach out to you to discuss further. Thank you!

    Customer ServiceContract & TermsStaff

    Reviewed Dec. 28, 2022

    They LIE about their dating pool, and defrauded my out of $3,400. I signed up for the "12 date (2 dates per month)" package at a cost of $3,400 after hearing their grandiose pitch about how great they are and they have so many wonderful potential matches for me. It's been 3 months and they have not sent me even one match that lives within an hour of me, let alone matches ANY of my preferences (of which I only gave them 3 anyways). Btw, I live in South Florida - Miami area. Big city. If they can't find any matches in Miami, what does that say about their service in any other city?

    I told them to cancel and refund, they refused and then had their customer service team leave me a THREATENING voicemail (throwing the "contract" in my face, no refund policy, etc). Said they will "continue servicing my account". I denied the charge with my credit card company, and the dispute is ongoing, it's been several months. Biggest headache and completely avoidable. DO YOURSELVES A FAVOR, AVOID - AND DON'T SAY I DIDN'T WARN YOU.

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    It's Just Lunch
    Response from It's Just Lunch

    Andrew, we would love to discuss this with you further, however you have requested we not contact you. Please reach out to us at customerservice@ijlcorp.com to coordinate a time. Thank you!

    Verified purchase

    Reviewed Dec. 27, 2022

    Great matching experience- provides a variety of age groups but all are active, travel and well versed in life. All qualities I am looking for in a partner. My only negative feedback is that for the review of my date there is no place to write a negative experience or what I found did not work for the date. I understand you are trying to keep the expectations positive but some negative feedback would be helpful to narrow down potential matches as well.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback! Thank you for being an IJL Client!

    Staff

    Reviewed Dec. 24, 2022

    Before signing up I was very specific about what I was looking for. Almost halfway through my experience and they have provided only one candidate of seven that was even close. My matchmaker continues to dismiss my concerns. She says she is the one that is supposed to contact me, but only once has it been her. The next date in three weeks is a foot shorter than me. I keep telling them my desire and they are ignoring what I want. Their only desire is to meet the number of dates they have committed to provide. The idea is supposed to be that the candidates are pre screened. The first date they actually sent me on, they talked about how active she was. 15 minutes into Lunch, she tells me she doesn’t like to go outside in the summer. She doesn’t like the heat and can’t swim. When they sell you they are not honest about what they actually provide.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi, please confirm your name, email and phone number you have on file with IJL as we are unable to locate you as a client and wish to address your concerns. Thank you.

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    It's Just Lunch Company Information

    Company Name:
    It's Just Lunch
    Website:
    www.itsjustlunch.com