It's Just Lunch!

It's Just Lunch!

 3.5/5 (198 reviews)
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It's Just Lunch!
3.5(198)

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Overall Rating3.5 out of 5
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About It's Just Lunch!

It's Just Lunch is a personalized matchmaking service that caters to busy professionals looking for meaningful relationships in more than 110 U.S. cities as well as cities in Canada, the UK, Ireland and Australia. Matchmakers get to know members and use their dating preferences and relationship history to select matches. It's Just Lunch makes all the arrangements for comfortable and safe face-to-face dates, including the time and place. All members have to do is show up ready to meet their match. Potential pairs meet over lunch or after work for drinks.

Pros & Cons

Pros

  • Guaranteed face-to-face dates
  • Free onboarding interview
  • Customized membership plans
  • Fully confidential

Cons

  • Lengthy process
  • Can be pricey

Bottom Line

It’s Just Lunch offers an alternative to online dating apps with its personalized matchmaking services. You work one-on-one with a matchmaker who finds potential matches for you and sets up the date.

It's Just Lunch! Reviews

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Page 3 Reviews 35 - 235
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 13, 2023

I love that IJL is able to find the best people that fit my personality and style. Their process takes care of the pre-work and things I care about so I can focus on the date. It's also reassuring to know my date is closer to finding what they are looking for, so that we both have the best chance. Thanks IJL!

It's Just Lunch! response

Thanks so much for the great feedback!

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Customer increased Rating by 2 stars!
Verified Reviewer Verified Buyer
Resolution response: March 18, 2023

Carla has done a good job of communicating with me and encouraging me through the matchmaking process. I appreciate the time she takes to talk to me about what I am looking for in a match. I look forward to my next match!

Original review: March 13, 2023

Maybe it's just a terrible first date with a potential match and the long delay in having other matches, but I am severely doubting the usefulness of a matchmaker. I get the impression that I'm just a name, age, kids/no kids preference, and location and the matchmaker doesn't know hardly anything more than that about any potential matches for me. An online dating site could provide me with potential matches using those criteria without the over a week delay. I wish I would have known that IJL is really for people who want children before signing up. As a women who doesn't want kids and wants to be with someone who is college educated, I am beginning to feel hopeless due to the dearth of potential matches who meet both of those criteria. Not sure the huge amount of money I spent on this service is worth it. Considering going back to online dating in a month if no potential matches who meet those two criteria are offered to me.

It's Just Lunch! response

Hi Lisa, we really appreciate your feedback and are disappointed to hear you are not enjoying the process. We will have a member of our team reach out to address your concerns. Talk soon!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 13, 2023

Jai has really stepped up his game with me because I lost my first person due to her leaving the company and he has been doing his best to keep me with the company and happy is all things as possible.

It's Just Lunch! response

Thanks Richard! We look forward to your upcoming date!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 9, 2023

Marina G took the time to listen to me and find a wonderful match for me. I have had two dates so far and both were fun and interesting. I have been able to meet up with the 2nd date multiple times and we are having a wonderful time together. Would not have met him without Marina.

It's Just Lunch! response

So happy to hear this news! Keep us posted on how things go!

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2023

I expected more from this service. Before I joined I was told that NYC has a huge platform. Since I have signed up in January I have only received three options. I understand these things takes time but I expected there to be a sense of delivery. Also, I was not impressed in the restaurant selection. I was sent to a Hibachi which is a group setting and I don't think that is appropriate for a first date which I already addressed with the matchmaker.

It's Just Lunch! response

Hi Nathalie, thank you for your feedback. Your matchmaker will be in touch to review this with you.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 6, 2023

I would stay away - it's a scam. They reel you in making all these promises but what they don't tell you in the intake when they are reeling you in and making all these promises is that any match they show you counts as a "date" - so no matter how awful and ugly the guy is - if you say no, that counts as one of your dates! You pay $1,000 for 3 dates and then I specifically said I did not want to date fat guys - the first guy they showed me was horribly fat so of course I said NO to him - well guess what - $333 down the drain!

Then 3 weeks go by and I reached out to my "dating coach" and was like, "Dude, any chance you are going to match me with someone else" and I got completely blown off by him with "I have been searching and selecting and be call you as soon as I have a new potential match that meets your criteria." However when we did our intake he had SO MANY great guys that he couldn't wait to match me with - now all of a sudden he can't find anyone that meets my criteria??? I'm telling you this was the worst $1,000 I spent - it's a total racket.

It's Just Lunch! response

Hi Kristen, we are sorry to hear you aren't enjoy the process. your membership is for one date per month and your matchmaker has contacted you with your next date as of today. Please get back in touch with the team as we are eager for you to meet him.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 6, 2023

The experience I've had with IJL has been abysmal to say the least, and I'm generally very lenient with businesses dealing with people. First of all, there's no customer portal so your only point of contact is the matchmaker. They must use systems from the early 2000s; their email signature is a picture, so you can't reach them out through a single click. The dates are set up manually and sent to you by email, WITHOUT a calendar invite. Seriously? Maybe that won't bother everyone, but when you pay that kind of money, this is unprofessional.

I got signed up at the end of October '22, and so far (4 months), I've been on 2 dates, 2 more dates cancelled on me, and I've had 4 different matchmakers. My matchmakers have also tried to set me up 3 times with people extremely out of my criteria. I found that out of place when it's a repeated issue. I've been trying to reach both my matchmaker and customer service by phone over the past few weeks; 3 calls to each on different days/times, no one ever picked up. Left voicemails, but no calls back so far... Comparatively, I've used their main competitor in the past, and had a single matchmaker who was responsive and actually curated dates very well. I cannot recommend It's Just Lunch! at all, and am now stuck with it as they do not do refunds at all, which is also pretty scammy.

It's Just Lunch! response

Hi Thomas, thank you for your feedback. Your matchmaker will contact you directly to address your concerns. Thanks!

4 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2023

This place is a ripoff of the highest caliber. Don't get me wrong, the matchmakers are nice people, but their business model is to line the bottom line, and that's it. I was promised 24 dates, but was only given a total of 11. To make things worse, one of the girls was presented to me TWICE. I only took the last 3-4 dates because literally if you don't take it, it counts against you. Here's where they get you. They claim to work "diligently" but don't. If you go three years, that's it. You're done unless you pay them more money and 24 dates is $3500. I literally paid over $300 a date and two didn't even meet my specifications! The people are good, the business model is garbage. Unless you're really willing to lower your standards, forget about this place. you can do better.

It's Just Lunch! response

Hi Steve, we understand your frustration, however, we are restricted by the guidelines of the state you reside in. We are happy you were able to connect with our VP of matchmaking and share your experience. We wish you the best in the furture.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 2, 2023

Please help BBB! My experience with IJL has been ridiculous, frustrating, disappointing and an absolute waste of my time and money!!! They are unprofessional, have ZERO customer service and certainly appear to be a SCAM! They need to be investigated for misleading clients into thinking they have a dating pool of people and come to find out that couldn’t be farther from the truth.

They sure do hustle to get you to sign a contract and get your money, and then it’s all downhill after that. My first contact was when I reached out to Elisabeth on 4/11/22 and she then ACTIVELY pursued me until I caved on 9/21/22 and signed the contract. In her email message she said, “Get out there on guaranteed face to face dates with terrific singles you would love to meet!” What a blatant lie that was as I would soon discover!

On 10/28/22 they introduced two men, but I was then quickly informed they were both "not available." On 11/21/22 they introduced a man who based on appearance was definitely not my type. On 1/11/23 my next date was introduced, and I met with him for lunch on 2/11. He was 30 minutes late and was certainly not dressed for a first date. He explained that he had a massage in San Diego which caused his delay. He was dressed super casual, not to mention disheveled, and his hair was in "post massage" condition. Come to find out he has never been married and has no kids. We had zero connection and minimal in common.

Per IJL request, I provided my feedback the next day (Sunday) and had not received a response by Thursday. Allowing them 4 days to respond, I reached out and expressed my total frustration with their lack of communication in response to their requested communication regarding my date which I conveyed was extremely disappointing. They claim they can't wait to hear how the date goes but then lack any sense of urgency to respond and acknowledge the disappointing date details.

On 2/16/23 I emailed my matchmaker requesting management contact me regarding my continued concerns with their services. My matchmaker responded with “Thank you for your timely response! I’d love to touch base with you and go over some of your concerns. Please let me know what your availability looks like for the next upcoming week. Have an amazing day!” Since I had requested that management contact me, I responded with, “Again, at this point and my level of frustration with this process, please ask management to contact me. It should not take ME reaching out to YOU to follow up and discuss date details.” I requested that they cancel my membership and reimburse me, or I would proceed with filing a complaint with the Better Business Bureau, as well as writing negative reviews on (Yelp, Consumer Affairs, Sitejabber, Trustpilot, Dating Scout, etc.).

Eventually (on 2/23) Sarah from the executive team called and left a voicemail to discuss my concerns. I returned her call the next day letting her know I received her voicemail 6 days after I sent my email requesting that management contact me regarding my less than impressive experience with IJL. I have yet to hear back from her. On 3/2/23 I sent another email informing them that since management is not interested in speaking with me, would they please just cancel my membership and reimburse me and respond by noon on 3/3/23 or I will proceed with filing a complaint with the Better Business Bureau, as well as writing the negative reviews.

To summarize my experience the past 6 months since signing the contract on 9/21/22, they’ve presented me with TWO men!!! THAT’S ALL!!! What kind of a dating “service” is that?!?!

10/28/22: Two dates introduced but then removed.
11/21/22: One date introduced but I rejected based on appearance that he was not my type.

1/11/23: One date introduced and met him for lunch (pathetic attempt of a match).

This company does not provide what they promise and are misleading with their services. They are beyond shady, and I honestly want nothing to do with their unethical business practices. I would NEVER recommend IJL to anyone! I feel it is my duty to warn others to AVOID BEING SCAMMED BY IJL AND REFRAIN FROM SIGNING A CONTRACT WITH THEM! I just want my membership to be canceled and reimbursed! I’ve spent way too much money to receive ZERO service from IJL!!!

It's Just Lunch! response

Hi Karin, thank you for your feedback. We are happy to hear you connected with a member of our customer service team regarding your concerns and will follow up soon with the details of your next date.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 2, 2023

This was truly an awful experience. I paid 1,000 for four dates and didn’t get one. My matchmaker sent me matches and when I called to review them with him he would just send me another instead of contacting me back. Apparently because I never clicked approve within 48hrs it counted that I said no. So it was my fault that my matchmaker wouldn’t contact me and it counted against me.

I called and spoke to the Vice President of the company, who made me cry and belittled me for being upset about 1000 dollars being thrown away with no refund. She told me that she was going to hang up on me because obviously I was very upset by finding this information out. She even admitted my matchmaker doesn’t pay attention to what I wanted and just threw matches at me. How is that fair to the customer? She then said that she would give me a new matchmaker and only 2 dates instead of 4 for let me reiterate their mistake with their matchmaker not contacting me. I agreed and then eventually only got one date!

None of the matches were what I requested with my criteria and my matchmaker said he would look again and get back to me after my one date. I called multiple times and emailed him and he never contacted me back. I got 1 date for 1,000. Then today they called me again trying to get me to sign up again because I was so sought after right now.

I would honestly not give this company any money, they unfortunately only care about the money and not actually setting anyone up with the criteria you give. And when you complain they blame you for everything and not their staff. I have never had such a horrible experience in my life as I did with this company. I told this person the story when they called today and I said unless you are giving it to me for free I’m not interested and he of course said no but I’ll knock off $200. Please keep far away.

It's Just Lunch! response

HI Jessica, We appreciate your feedback! While your membership is now expired we regret to learn you did not enjoy your experience or meet your special someone. Your membership was for three months and three dates, and you were provided in total with 10 dates, far beyond the requirement of IJL. We wish you the best in the future and again, appreciate the feedback provided.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 28, 2023

They have no idea about their clientele database or clearly lying from the beginning. False promises and overly confident in showing big picture with no ethics. Failed to provide a single date in 3 months and no confidence that they will deliver anything in rest of the period. Save your money and time. Don't disturb your mental peace by buying this companies' services. The marketing lady called me every day to show me a big false picture and promised 2 dates per month but in reality, they don't have any profiles which could full fill my desired matches. My suggestion is to save your money. This company has no ethical standards.

It's Just Lunch! response

We appreciate your feedback and time you took to express your concerns. We are looking forward to arranging your next date and are in receipt of your updated photos and availability. We will be in touch soon once the date is scheduled. Thank you!

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2023

Great service and very satisfied with my matchmaker. Jaiye is very helpful and doing his best to find me the match that I am serching for. I have been looking for a good service like this and finally I found it. Thank you.

It's Just Lunch! response

We are happy to hear you are enjoying your experience and look forward to your next date. Thanks!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2023

A member since 11/1/22, zero dates. I was presented with quite a few toads, but decided to keep an open mind and say yes to 10 of the 11 that I was presented. No dates. Something is wrong here. Last week, I finally decided to join 3 dating websites, for the very first time, and was deluged with compliments on my beauty and offers to meet. You can see the photo attached (taken last month) or find me on Facebook under Vivienne ** to verify that I am not a toad. MUCH better luck on a dating website. $3,400 wasted.

It's Just Lunch! response

We appreciate the time you took to express your concerns. We have received your availability and are working on your next date. Thank you!

4 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2023

I had a pleasant brunch with my date. We had similar backgrounds and experiences. She is accomplished and hardworking. We talked openly about where we were at in life and what we wanted in a relationship. After a couple of hours, we exchanged phone numbers and made plans for a second date.

It's Just Lunch! response

We are so happy to hear you enjoyed your date! Keep us posted on your 2nd date, and we will continue to work on your next IJL date on our end. Talk soon!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

It's Just lunch review. Elliot is great to work with. He has been great when it comes to understanding what I'm looking for and I look forward to continuing to work with him. Pros - The compatibility of matches I've received and his response time when I reach out.

It's Just Lunch! response

Thank you for sharing your feedback on the process and for being an IJL client! We look forward to your next date.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 27, 2023

This is the biggest waste of money hands down. I am so sorry that I have ever paid this amount for this. I was in a weak spot in life, I suppose. I joined in 2021 and have only had three dates as of today, Jan 2023. I had one date that never showed up and was told it was due to a matchmaker error. That was a waste of time and money. I have never once talked to the same person, the matchmaker; always some new. One of my dates also told me that Seattle needs men, which is part of why that can't consistently match people. The dates I had were nothing close to what I am looking for. Please do not waste your money.

It's Just Lunch! response

We appreciate you sharing your concerns. Your membership has been on hold for four months, we will have a team member reach out to you further. Talk soon!

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2023

Bottom line - spend your money elsewhere. Very few positives here. Site advertises white glove service and caters to busy professionals - there is nothing white glove or catered about this despite what they say. For context in reading my experience, I am a process engineer who travels for work Monday through Thursday every week. Also, this is my 2nd subscription period - I saw what I considered many of these issues before, but IJL kept a steady flow of dates which led me to sign up again. This review will concentrate on my 2nd subscription though there are some from my first run through. I feel like this could be a good service and everything they advertise is doable however IJL does not appear interested in doing it. Below I'll highlight some issues I've had:

1) Communication - prepare to call them, email them, smoke signal them, telegram them, whatever- many times you will not get a response. Staff obviously engages in little-to-no internal communication. Pinnacle illustration of this was when I had a no call, no show at a restaurant, contacted their after hours who had not heard from my date. Finally heard back the next day and was asked when to reschedule without any addressing of the no call no show. Was told that the match sent a text message to cancel instead of a call which is why it was not relayed to me. Oddly enough when I went to reschedule, the match never responded.

2) Scheduling - This was one of the more appealing things to me before I signed up. As a professional who is out of town and has only 2.5 days per week at home per week, I'd like to maximize those 2.5 days - whether it be from hinge, bumble, IJL, some girl I met at the bar, whatever. I found myself being given matches on a Monday or Tuesday and routinely going a weekend or some cases 2 weekends without hearing back from that match (pending a date being scheduled). I would hold my weekends open under these circumstances and not seek a date from other sources spending my 2.5 days at home; not moving closer to my goals as a result. This was finally rectified by my most recent scheduler.

IJL COULD ask you at the beginning of your subscription when you plan on being out of town and working with you to maximize your experience. They do not and claim they cannot because they have no control of when the match crystal ball coughs up another match. Thusly, when you provide them with information about your availability, it is not regarded or used. This was perpetual in one way or another for the duration of my subscriptions.

3) Feedback - 2nd time through I paid for 6 feedback sessions and was charged $600. The first session was good but ultimately provided me no actionable information, only confirmed things that I had learned by being out on dates. I have had only two other sessions since despite several dates and nothing actionable. Would be better served as an ushered (white glove, perhaps?) experience. I have 3 feedback sessions, 0 guaranteed matches, and 1.5 months left.

IJL calls you after each date and asks for your feedback which is a good thing, however the information is not used as best I can tell. After one date several months ago, I asked if this information is used to improve my matches or help my matches improve themselves. I got a very confusing, nebulous answer. I decided to focus on my matches for that particular feedback - I indicated that it would be great if IJL could mix in a match that had a strong relationship with religion. It has been 3-4 months since this request was made and it has not been acknowledged, discussed, or fulfilled in any way. Summary- the after date feedback is not used so do not waste your time.

Also - I signed up for the feedback option in hopes of improving my appeal. Almost all of the feedback I get is "great guy!" "Seems really cool!" - something generic and positive yet I have only had one 2nd date. I would hope that for the amount of money that I'm paying, that IJL works on my behalf to extract actionable information for me. They do not.

4) Matches/Matching Process - The one bright spot is that most of my matches were in the realm of what I'm looking for. There were some very concerning misses, but the overall body of work was satisfactory and why I signed up again. That has largely fallen apart on this 2nd go round. Matchmaker says they can't edit the timing of dates (see scheduling: vacation schedule above) but they seem to be able to press the match button and make the match crystal ball spit out a match when something goes awry.

At one point - I had a match rejection (August 2022) for my height and then had two immediate subsequent matches who did not (And still have not) responded. I was told that I would be rematched with these when they contacted but IJL claims they are still not returning their calls (are they not paying?). As hard as this was to swallow, I swallowed it until more recently I had a no call no show and am still waiting to hear back from that match rescheduling 2 months later. Had 2 other same day cancellations in addition to the above that never rescheduled. @IJL - I think this is accurate number wise, it's hard to keep up. if you want to help me remember the order and how it unfolded, please feel free to share in the comments! I realize they are not and shouldn't be held accountable for what matches do - but they could make an effort to improve an individual's experience, and they chose not to.

5) Customer Service - The comments about gaslighting I've seen are spot on. I had heard the term gaslighting before using IJL and now I know what it means. My matchmaker no longer addresses obvious customer service shortcomings - I imagine this is because she has no intention of improving it. This is confusing because the amount of time that my matchmaker must spend to fulfill the obligations is ~5 minutes. The tasks she must perform once a month are the following: 1) receive match from match crystal ball 2) contact me and read match 3) schedule match at restaurant in area 3a) monitor phone and relay cancellation communication on date day 4) accept feedback.

If this process was going well, I would expect servicing me as a customer would cost IJL 60 minutes of matchmaker time per match. As it is - I feel like I could accomplish everything my matchmaker does in ~15 minutes. I believe these matchmaker roles are part time roles - to illustrate this, I spoke to my matchmaker for about 5 minutes today, it is the first contact I've had in a month. The other tasks to accomplish cannot take more than 15 more minutes. This indicates a fully burdened matchmaker that seamlessly services clients for a 40 hour work week should have about 480 clients. I would be very surprised if my matchmaker works with 20 other people - they do not have that kind of inventory.

Regional office leader appears far more interested in sales and branding than addressing existing client experience. Many things are said and implied in the lead up to signing a contract - very salesy, positive outlook, we will work with you etc etc. Once you sign the contract, you have little or no ability to give feedback about your experience or escalate your concerns - which is why I'm posting this.

@IJL - the only thing that will make me feel better about my experience with you is a full refund of my money (which I won't get). I do expect that you will continue to provide service for the duration of my contract which will conclude at the end of March. Please let me know if this diverges from the timeline you are tracking. If you choose to provide better service, I will consider changing aspects of my review. It's very sad to see a service that is positioned to make the world a better place and chooses not to.

It's Just Lunch! response

Thank you for taking the time to share your experience and we are regretful that you did not enjoy your membership as this is not the norm with IJL. We have shared your message with your local office who will be in touch to address your concerns further. Thank you!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 16, 2023

They interviewed me for 2 hours on what I am looking for. And promised they have a LOT of qualified candidates. Over a month later, they set me up with someone who was the exact opposite of everything I had asked for, didn't live close-by, had several kids, didn't have a meaningful work, picked up 3 phone calls during one hour lunch and halfway through asked me to stand up so he can take a look at my body and made me awfully uncomfortable! Then immediately I asked for contract cancellation and refund and they didn't respond and did not refund.

It's Just Lunch! response

Thank you for taking the time to share your experience and we are regretful that you did not enjoy your membership as this is not the norm with IJL. We have shared your message with your local office who will be in touch to address your concerns further. Thank you!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 15, 2023

Well I had a horrible experience it's just lunch because I only get one match every month and it's seems that woman don't know what they are looking for in a man. All woman keep saying to me good luck and not a good match that's why I never had a chance to get a second date from any woman. I mean it's all about wasting money and wasting time. I'm sick and tired of rejection by the wrong woman and I'm tired of woman playing games on my time. I can't believe I had to pay $99 every month. I don't understand why and I paid $1500 to get started my membership with It's Just Lunch! This is why I been frustrated and depressed about my bad dating experiences with these woman and I tried online dating apps and speed dating events and going to a bar to meet a good woman but unfortunately it's still not working out for me. I feel like I will be single forever and I'm not paying another membership anymore.

It's Just Lunch! response

We appreciate you taking the time to share your experience. Your local office will reach out to you to address your concerns. Thank you!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 4, 2023

I enjoyed the restaurant that he had chosen. Lengthy conversation roughly around 3 to 4 hours. We did get to know each other enough that we realized we weren’t the perfect match. At the end of the date super nice offered the bottle of wine we drank together.

It's Just Lunch! response

We love to hear this great feedback! Keep us posted on how it continues to go!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2022

Sarah V - professional, attentive to details, good follow-up, personal, polite, thoughtful, genuine, caring, considerate, interested in making good things happen for the client, initiates, truly desires to satisfy the IJL client. I appreciate Sarah's best faith efforts. I recommend Sarah to clients of IJL.

It's Just Lunch! response

Thank you for the positive review of your matchmaker!!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2022

Eugene from IJL provided excellent customer service. He took the time to listen to what I was looking for in a good match for me. He also let me know information about any potential match and why he felt they would be good for me to get to know.

It's Just Lunch! response

We appreciate the great feedback and look forward to your upcoming date!

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 29, 2022

Not a good experience!! Stay away - I promise you - you will have better luck and spend your time and MONEY more wisely with a dating app. I was told to there were plenty of prospects in my age with my criteria before I signed up. After I enrolled and paid ~$5K, I was told by a different matchmaker that there were virtually zero prospects and hopefully they would sign up more soon. I was provided only three dates in 11 months - well below their "plenty" expectation. Moreover, I cycled through four different matchmakers, and each one asked me the exact same questions. Either it was not captured the first time, or they did not bother to read it. They even set me up on a date with a woman that was moving out of state the next week. Furthermore, after my first date, I was high pressured into spending an additional $10K for an inclusive "club" with very specific dating rules. They could not even live up to the original contract, why would I expect any different outcome! Then, after I complained, I was repeatedly told a matchmaker would call me back in a week, and many times I waited over five weeks for a call - only to be told they still did not have a date for me. I complained and escalated, but was offered zero resolve: "nothing we will do for you, even though IJL stated we had plenty of options for you." I am actively persuading everyone I meet that has an interest to NOT sign up. I was lucky to convince one person already. I will continue to tell everyone of my terrible experience and hopefully, they will save money.

It's Just Lunch! response

Thank you for taking the time to address your concerns about your membership, we do apologize you did not enjoy your dating experience. Please contact us at 954-990-2033 if you would like to discuss your concerns further as our Client Experience Manager did contact you to address your concerns. Thank you.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 29, 2022

Do yourself a favor and do NOT waste your time and money on this scam! I’m writing this lengthy review in hopes that no one else will have to go through the negative experience that I went through. I had done IJL about 10 years ago without success. When they called me in October of 2020 to see if I wanted to try it again, they were able to talk me into it, as we were in the middle of a pandemic, and I was unable to go out and meet people organically. I expressed my concerns that they could not ask members about their political affiliation. I struck gold with my first matchmaker, Amy.

She said she was good at asking the right questions to find that out without directly asking about it, and indeed she was! She also listened to me when I said I didn’t want to date anyone that had kids. She is no longer with IJL, which is a travesty, because she is the only matchmaker that I worked with that I felt really understood what I was looking for. At one point, she sent a match, whom we’ll call T. I expressed interest in meeting T, but T never responded when she reached out to him about meeting me.

Debbie reached out to him 2.5 weeks later, and after he finally expressed interest in meeting me, she called me to tell me as much. I asked what had taken so long for him to respond, and she said something about Amy reaching out to him, and since Amy wasn’t his normal matchmaker, he just never responded. When his normal matchmaker, Debbie, reached out, he actually responded. She said that sometimes these guys need a bit of hand-holding, that sometimes you have to mother them a bit.

This is not the kind of man I want to be with! I expressed this, but Debbie kept pressuring me to go out with him. Debbie also matched me with a man who was completely on the opposite end of the political spectrum from me, exactly where I didn’t want my matches to be. He even made racist comments on our first date, and it was more upsetting than anything. She also sent me on a date with a guy who reached out three weeks after our date. After the “Hey, how are yous” were out of the way, he asked me if I wanted him to send me a ** pic. I asked for a new matchmaker at this point because Debbie didn’t listen to what I was looking for nor did I feel that she understood me.

A new matchmaker sent me out with a guy whom we’ll call J. J was the only guy I went out with on more than the initial date, but after a few dates, it was clear to me that we were meant to be friends. He got anxiety when we were close together, and when I told him I felt like we should just be friends, he did express that he got nervous with the romantic aspects, as he had never had a romantic relationship before. I was also sent on a date with another guy who was 30 minutes late and seemed like he was ** out of his mind. In between those dates, I was also sent matches who had kids, which was something that I had very clearly expressed was not a good match for me.

The last matchmaker I worked with told me that my membership was coming to an end and asked me if I wanted to renew it. I told her that I didn’t. Then I got a call from Diane who asked me yet again if I wanted to renew my membership. When I tried to tell her that I was very disappointed in my first experience with it and that I wasn’t going to waste anymore time and money on renewing my membership, she tried to gaslight me and tell me that I wasn’t open to love. She told me the life coaches there had 20+ years of experience at matchmaking, essentially blaming it on me that my first go around didn’t work, instead of acknowledging that the matches I was sent were not good matches or men that I could have a serious relationship with.

I expressed that I didn’t want to renew my membership, and she told me I wasn’t being invited to (even though that’s why she called me in the first place!). It was a very upsetting conversation, and I hope that no one else has to go through what I went through with Debbie, Diane, and my whole experience with IJL. I regretted my decision to buy a membership on multiple occasions and tried to get a pro-rated refund to no avail. If you are reading this, please don’t put yourself through this! It’s not worth the time or money at all!

It's Just Lunch! response

We are sorry to hear you didn't enjoy your experience. A member of our team will review your concerns and reach out to you to discuss them further.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2022

My matchmaker Eugene is fantastic. I would recommend It’s Just Lunch to all of my friends. He really takes his time picking dates and stays in touch with me even if there isn’t someone to match me with. I’m very pleased with the service and can’t wait to see where the journey ends.

It's Just Lunch! response

We are elated to hear you are enjoying your experience and than you for your patronage!

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Rated with 1 star
Verified Reviewer
Original review: Dec. 28, 2022

I won’t bore you with the all details but based on my experience I would advise against any association with IJL. I was misled about the availability of potential “dates” in my area… follow up on the epic failure of the date they did set up for me was nonexistent and any reasonable request or question about the short comings of their service were simply ignored… There is no brick and mortar location in my area so I was left to deal with an 800# and an email address and they simply chose not to respond at all… The “membership” fee is very pricey and if you’re unhappy with their service it’s just too bad… I fought to get my $ back but many people have lost thousands to IJL. Unprofessional in their business practices bordering on fraud and zero customer service.

It's Just Lunch! response

We are sorry to hear you didn't enjoy the experience thus far as this is not the norm. Once we have a final resolution in the dispute you initiated, we will reach out to you to discuss further. Thank you!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 28, 2022

They LIE about their dating pool, and defrauded my out of $3,400. I signed up for the "12 date (2 dates per month)" package at a cost of $3,400 after hearing their grandiose pitch about how great they are and they have so many wonderful potential matches for me. It's been 3 months and they have not sent me even one match that lives within an hour of me, let alone matches ANY of my preferences (of which I only gave them 3 anyways). Btw, I live in South Florida - Miami area. Big city. If they can't find any matches in Miami, what does that say about their service in any other city?

I told them to cancel and refund, they refused and then had their customer service team leave me a THREATENING voicemail (throwing the "contract" in my face, no refund policy, etc). Said they will "continue servicing my account". I denied the charge with my credit card company, and the dispute is ongoing, it's been several months. Biggest headache and completely avoidable. DO YOURSELVES A FAVOR, AVOID - AND DON'T SAY I DIDN'T WARN YOU.

It's Just Lunch! response

Andrew, we would love to discuss this with you further, however you have requested we not contact you. Please reach out to us at customerservice@ijlcorp.com to coordinate a time. Thank you!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 27, 2022

Great matching experience- provides a variety of age groups but all are active, travel and well versed in life. All qualities I am looking for in a partner. My only negative feedback is that for the review of my date there is no place to write a negative experience or what I found did not work for the date. I understand you are trying to keep the expectations positive but some negative feedback would be helpful to narrow down potential matches as well.

It's Just Lunch! response

We appreciate your feedback! Thank you for being an IJL Client!

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Rated with 1 star
Verified Reviewer
Original review: Dec. 24, 2022

Before signing up I was very specific about what I was looking for. Almost halfway through my experience and they have provided only one candidate of seven that was even close. My matchmaker continues to dismiss my concerns. She says she is the one that is supposed to contact me, but only once has it been her. The next date in three weeks is a foot shorter than me. I keep telling them my desire and they are ignoring what I want. Their only desire is to meet the number of dates they have committed to provide. The idea is supposed to be that the candidates are pre screened. The first date they actually sent me on, they talked about how active she was. 15 minutes into Lunch, she tells me she doesn’t like to go outside in the summer. She doesn’t like the heat and can’t swim. When they sell you they are not honest about what they actually provide.

It's Just Lunch! response

Hi, please confirm your name, email and phone number you have on file with IJL as we are unable to locate you as a client and wish to address your concerns. Thank you.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 23, 2022

My Executive Match Maker (Elliot) did an amazing job. He truly analyzed my likes and dislikes, and matched me with a beautiful woman who met 80-90% of my primary likes. He worked closely with me to arrange the date quickly, but at the same time giving the both of us ample time to prepare for it. My date with her was the best: great conversation and dinner lasting a little over 3hrs. She and I are looking forward to having our second date soon.

It's Just Lunch! response

We love to hear this feedback, thank you for sharing!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 22, 2022

Bryanna carefully listened and understood my unique situation, reviewed my account details, provided empathy and explained clearly the real terms and conditions of my contract, specifically with regards to matches, which I wish I received up front. Overall, the conversation was enlightening and positive experience, and it sounds like she is able to point me in the right direction to provide some form of resolution or rectify the situation.

It's Just Lunch! response

We are happy to hear you were able to work with a team member, address your concerns and continue to enjoy the dating process. Thank you!

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 20, 2022

Updated on 04/22/2023: It’s closing in on a year since I laid out $2400 for their matchmaking services, I’ve yet to receive a qualified match, yet to hear from management after repeated requests and it’s been more than a month since their last correspondence. They misrepresented their office location stating they had one in my area. They have shuffled me around between their matchmakers, so there’s nothing personal. I’ve repeatedly requested that I either receive the services I paid for it my money back and I am ignored on both accounts… Don’t waste your time or your money.

Original: I have never had a worse experience with a company that I paid such an incredible amount of money for their services. I signed up for their matchmaking services six months ago. I have experienced nothing but hostile, bullying staff. The current match maker I deal with is nothing but confrontational, insisting that I go on dates with men who I clearly am not interested in. She routinely speaks over me during our phone conversations. I have yet to have one date, the one and only gentleman that has sounded promising in this six month period, scheduled at a time that did not work for me and I confirmed that with my matchmaker. She acknowledged the conflict and then failed to tell the gentleman who ended up showing up to meet. I then received a voicemail wanting to know why I didn't show up... This has been exhausting, disappointing and frustrating.

Don't waste your money or your time. I have literally spent hours on the phone with these people and it has been nothing but **. I truly don't believe they actually try to do any real match making, you get shuffled around between people and notes are not shared, they provide very few details on your 'matches' and get angry when you don't accept them. It has been anything but pleasant and at this point I'm going to keep fighting to get my money back. I'm just trying to warn everyone so you're not caught in the same trap.

It's Just Lunch! response

We regret to learn you have not enjoyed your experience. Your matchmaker is currently hard at work on your next date and will contact you soon. Thank you!

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 19, 2022

Debra is patient and kind. She really cares about finding great matches. After only a couple of dates I found someone I’m interested in seeing more. You have to be thoughtful about what you do want, what you don’t want and also what you’re ok with in a partner. It’s nice to have someone on your side.

It's Just Lunch! response

We are so excited to hear this!!! Absolutely keep us posted on how things are going!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 14, 2022

I’m not entirely happy with the overall IJL experience but Deborah is my best match maker to date. She listens and tries to find the right match. Matches have turned out not to be entirely truthful in their survey responses. I can’t fault matchmakers for that.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 14, 2022

In recent communications Hazel has been much more engaged. It could be the fact that she inherited me from Monique and I fell through the cracks at first. My experience has not been good as far as the matches did not fit or were too busy (not your fault) so I am hopeful for the remainder of my contract.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 12, 2022

Don't do it. They talk a great talk, but they have no better match making skills than you do. It's super expensive, though from what other dates have said their pricing is all over the map depending on what they think they can get from you. I had a couple decent dates, but way too many dates with men that did not at all match up with what we had discussed. And a few that I actually felt mad that they even wasted my time with. I'm sure Cleveland has a small pool of people, so maybe in NYC or a bigger market it's worth it, but for me...I'd run and save your money. I have had much better luck with Match.com than I did with IJL. I will say the people you work with are super nice, but watch out during their sales pitch....They will say "oh, I already have someone in mind that I think will be perfect". Yeah, well, that one guy will be good, but...the others...not so much.

It's Just Lunch! response

We are disappointed to hear you did not enjoy your experience. We will pass your note along to a local team member who will reach out to address your concerns. Thank you. IJL

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2022

I have had a great experience so far with It’s Just Lunch. My Matchmaker Sarah has been wonderful. I’ve had one for State so far with Andy and we exchange numbers and discussed a second date. Just a waiting for that to happen. I have a second date already set up with another gentleman in January. I’m hoping 2023 brings the love of my life through. It’s just lunch. I’m excited for the adventure to continue. Thank you for your expertise in getting to know me and finding great male matches you feel will align best with what I’m looking for in a husband! :)

It's Just Lunch! response

We look forward to hearing more about Andy, in the mean time we are hard at work on your next fun first date! Thank you for being an IJL client!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 6, 2022

After a few matchmaker placements and feelings of disappointment with lack of communication on the process, I was placed with Eugene. After an honest conversation regarding expectations, Eugene not only understood but actively listened to my thoughts. It was a real conversation without "fluff" and I respected that especially in continuing a working relationship with an organization. What is special about Eugene is how he started matchmaking. He continues to use that sixth sense gift to bring individuals closer to long lasting relationships in any capacity.

It's Just Lunch! response

Thank you for your wonderful words about your matchmaker. He (and the entire IJL team) is truly your advocate in dating and we look forward to our continued relationship.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2022

'It's Just Lunch' was a waste of time and money, especially for the price the consumers pay. 4 of the 6 guaranteed "dates" were some of the worst dates I've been on. After providing feedback from the first date, which they claim helps them in the 'matchmaking process,' the following three dates were even less aligned with the characteristics I was looking for in a partner. During my initial conversations, I was very clear in stating I did not want children, nor did I want my partner to have children. When I received the call with a description of my third "match," the "matchmaker" I spoke with shared that the potential match they wanted to set me up with had two children. When I reiterated to her that I did not want children and my partner having children was a deal breaker, the "matchmaker" had to audacity to ask, "Are you sure? I think you would be a great match!"

How would we be a great match if the guy has children, and I was clear in stating I do not want them?! It was at this time it became abundantly clear to me that they're simply just matching me with anyone who is available; they are a business and the "matchmakers" are salespeople who have a quota to meet (a guarantee of 6 dates during the 6 month contract), rather than actually putting forth the effort to find someone who would legitimately be a good match. On SEVERAL occasions, I thought about just not showing up to any of the remaining dates because I was so frustrated and disappointed in the dates and the effort being put forth, especially for what I was paying.

My fourth date was several years older than the max age I requested, but the loophole there came when they failed to tell me how old he was, and it was my miss to not ask the question at the time of the date confirmation. My fifth date was a smoker, which was another deal breaker I shared with them at the beginning, and when I provided that feedback, I was told they 'didn't know'; and admittedly, I put zero effort into the final date, simply because I was mentally done, and just so excited to be done with my IJL contract. If I could give zero stars for this review, I would; I would NOT recommend the IJL experience to anyone.

It's Just Lunch! response

We regret to hear you did not enjoy your experience dating with IJL. A member of the local office will reach out to address your concerns. Thank you!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2022

I wish I had read more reviews about It's Just Lunch and fully read the contract before signing up and paying the fee. Now I'm stuck, out thousands of dollars, and realizing too late I've been scammed. I asked before I signed up how they found the people they match you with and was told it wasn't JUST their own clients. Even in the paperwork they say that they source clients. But that is a LIE!! They will only match you with paying clients. The majority of their clients are older men. It should have been a red flag to me that they say they REQUIRE Women to date men up to 10 years older than them. Men are NOT required to date people older, and only after I paid was, I essentially told that they would only be looking to match me with older men. This feels incredibly predatory.

I signed up for it because the person selling me the services made it sound like it wouldn't be an issue, that I could say I wasn't ok with being matched with men 5 years + older than myself and there were enough men in their system they could accommodate that. But it was a LIE. If you want to sleep with your father, or your father's best friend, this is the service for you. If you do not have phycological issues and don't want to be preyed upon by older men run, RUN as far away from IJL as you can! Unfortunately they pressure you to sign the contract right there on the phone with them. So I didn't have time to thoroughly read it. They e-mail it to you and want you to open it and sign it RIGHT THEN with them on the phone, which doesn't give you time to read it. So I didn't see the part that waives your right to hire a lawyer.

If you have any issues with their services, you first are supposed to address your issues with your matchmaker. If the matchmaker can't solve the issues, then you have to go talk to the Customer Service Manager or IJL VP of Executive Matchmaking so they can gaslight you. And your matchmaker turns over so even if you do have a conversation with them and feel like maybe next time things will be better - next time it's a totally different person contacting you! So all that personal information you just gave to the last matchmaker is not lost. They basically write what THEY think was important about your first 30 minute conversation into a computer, checking some boxes, and then will use a computer to match you with people based on the boxes they checked.

Half of the matches I received were people who didn't match specific criteria I gave that I said was my "must have's" - the reasons I joined the service in the fist place. So either they ignored what they wrote in the computer, or they didn't even record it in the first place. You're much better off paying a friend/family/complete stranger you found yourself online to run a dating profile for you through an app. You'll save money and at least that person will listen to what you say and actually be working for you, not just trying to take your money.

It's Just Lunch! response

Jessica we are disappointed to hear you are not enjoying your experience. A member of our team will reach out to address your concerns via telephone. Thank you!

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 23, 2022

Dates have gone well. Working with my matchmaker, Debra S. has been very smooth as she is very knowledgeable and has assisted me with the whole process of getting back into dating. Matches have all been well thought out and the dates were fun. Looking forward to working more with Debra.

It's Just Lunch! response

Thanks James! We look forward to our continued partnership in dating as well.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 22, 2022

Prior to Debra being assigned as my matchmaker, I was bumped around with different matchmakers with no notice. The process was "sold" to me as I'd work with the same person from the beginning to the end of my IJL journey. Once being connected with Debra the lines of communication improved; for that I'm thankful. She follows-up and is easy to talk to. I rate my experience with 3 stars because there have been hiccups along the way such as getting "re-matched" with someone I'd already been out with and the date had not gone well. In another instance I was given the impression that the gentlemen had seen my pictures and really wanted to meet me. However, when we met, he had no idea what I looked like which was incredibly awkward for both of us. I'm feeling less and less confident with each date... while also understanding that on some level the ups and downs of this process yield growth.

It's Just Lunch! response

We appreciate your open and honest feedback about the process and look forward to improving your experience.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 15, 2022

They take your money but they don’t return calls, emails. They go mia!! Beware!!! They told me they had alll these high profile clients. Lies!!! They set me up with a guy who stood me up while I traveled far to meet him. The alternative guy was a guy who lived on the other part of the US. I am in NY. They wanted to set me up with a man in Cali. What a joke!

It's Just Lunch! response

We are sorry to hear you this happened to you. We are happy you are working with our Client Experience Manager towards a resolution and look forward to providing a positive dating experience.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 15, 2022

Run away and do not sign up with this company for matchmaking services! They take your money, don't follow up or send you on dates, in fact, the dates don't show and stand you up! The matchmakers are rude and do not listen to your needs. They don't follow up and go for months with zero contact. Do not waste your time or money with this sad excuse of a company. I had 1 virtual date out of the 6-12 promised matches, the date was not a match. Matchmakers are incompetent, rude, and could care less about their jobs. They also lie and gaslight your experiences. They claimed to match me on all these dates and did absolutely nothing! Huge waste of money!

It's Just Lunch! response

We are sorry to hear you did not enjoy your experience dating with IJL and appreciate your feedback on the process.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 4, 2022

While I don't recommend It's Just Lunch at all, my experience with Elliot as a matchmaker has been wonderful! He is by far the best Matchmaker I have worked with at IJL and I have worked with quite a few. He has a nice, calm, caring energy that is so needed in this line of work. I highly recommend Elliot.

It's Just Lunch! response

Thank you for the open and honest feedback, we appreciate your business and look forward to providing a positive dating experience moving forward.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 3, 2022

I signed on to IJL to put some sparkle in my life. What I experienced was disappointment, frustration and anxiety — not just with the lack of dates but that my matchmakers were not easily accessible. I was skeptical that IJT had enough men In my age range available. However, I was given to believe that they had plenty of men in my age range.

I was told that I would receive twelve in person dates, a new date each month unless I choose to take a break. Since I signed the contract on 12/1/20 I have had only 6 or 7 in person dates. My last date was in Mid-March 2022. Several dates with other men were scheduled, but were cancelled by the other party, often on the morning of the date. My skeptical side wonders if these men really were available. After my experience I could never recommend this service. Not only do I feel as if I have wasted money, but more importantly a lot of my precious time.

It's Just Lunch! response

Hi Diane, thank you for providing your feedback. We are sorry to hear you aren't enjoying the experience and want to change that or you. Our team will reach out to you to discuss further. Thank you!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 28, 2022

First date was a very accurate. Match with my preferred characteristics. My (1st) date was charming, professional, very conversational, well-traveled and attractive. I thought the match was extremely well thought out. The location for the meeting was a very nice, upscale restaurant. All the planning and coordination was well done. She and I have already communicated since the meeting and I hope to see her again.

It's Just Lunch! response

We love to hear you are going on a 2nd date! Keep us posted and we are hard at work on your next date introduction. Happy Dating!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 27, 2022

Elliot has been wonderful to work with and I would highly recommend him to a friend. He has made my experience personal and comfortable and I trust him with my feedback. He is a great person to work with and I look forward to continuing working together in the future.

It's Just Lunch! response

We are so happy to hear you are enjoying your matchmaker and the process. Thank you for being an IJL Client!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Oct. 27, 2022

My experience is that I have not had one at all. I signed up for the 12 date package for around $** and I have not gone out on 1 single date in the month or so since I signed up. I think it’s reasonable to expect to go out on 1 date per month with a package like this but that hasn’t occurred. I’m skeptical in their abilities if they have had just 1 video call with me and no viable matches or dates have happened. They told me I didn’t have criteria that was very picky or unrealistic so I would have no difficulties being matched.

It’s also very deceptive to tell a new client that I can delete my online dating app profile and get ready to have some fun to meet quality matches, especially when I’ve not had any contact from my matchmaker since I had the 1 video interview. She gave me a choice of 2 potential matches on that day of my video call. I chose one and he was conveniently “unavailable to date”. Haven’t heard from her since. She didn’t respond to the email I sent her about 2 weeks later to just check in.

In the contract you sign it states that you are expected to respond to your matchmaker within 48 hours of contact; however, it seems you can’t expect that practice being reciprocated when you contact them. I reached out to my consultant who signed me up and she at least responded within 24 hours. She assured me that they work together as a team and that she would have my matchmaker get in touch with me. That was a week ago and still no contact from my matchmaker or the consultant to follow up, and still I have not had a single date option for the $$ I spent. I understand this process can take time but this experience as a new client thus far does not instill much confidence.

Now I’m even more irritated because in reading some of the comments listed here, a “date” is classified as being presented with a profile by your matchmaker. That is not clearly stated or defined in the contract you sign. You haven’t even met the suggested person yet. In fact, you haven’t even left your house! But that is considered a date?!?! I can do that on my own without wasting $**.

I’m a busy professional and IJL appealed to me because of the time and energy it takes to wade through the myriads of profiles and weirdos in online dating apps to find a suitable potential partner. They assured me that they provide a high quality service to help me find suitable potential partners. Guess not. Seems like a bait and switch scheme to me and I would think anyone would feel as deceived as I do at this point. Don’t sign up with this company. It’s just an expensive form of catfishing in my mind. I wish I could terminate the contract and get my money back since I’ve literally received nothing from them and I have no confidence in their abilities to provide a quality service experience. Very dissatisfied.

It's Just Lunch! response

Thank you for letting us know about your experience, a member of our team will reach out to you to address your concerns. Thank you!

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2022

I was very excited to start working with IJL in November 2021 as I'd finally had enough time to start dating again and wanted to work with someone to find the right one. After a sales call and affirmations that I was a great fit for IJL's system and had many potential matches, I signed on and had a call with one of their matchmakers (Vanessa). Kevin G quickly sent along a date that matched most of my criteria, but didn't meet my height requirement (I'm tall and have a complex, but everyone has their things).

I emailed Vanessa to follow-up after declining Scott, but she never replied. I then emailed Kevin, and he never responded, but I was sent another match from Kevin G in December. This was also a good match and had the right height, but unfortunately I was told 5 days later that Maxwell was no longer available for dating. I got another date from Kevin G (still not Vanessa, but nobody told me I had switched matchmakers) for Ted, but I didn't think it was a good match so I passed.

Side note: I also need to point out that the only information I was provided on the matches before the dates was in the phone call I would get from IJL about the match. They usually called when I was working so thankfully I had some of them on voicemail, but otherwise I didn't have easy access to their information. I was provided a link which showed me the person's name, age, and 1-2 pictures; that's all. When I asked to be emailed this information, I was told it could only be provided verbally. Pretty sketchy....

After turning down Ted, Jorge (not Kevin G or Vanessa) sent me a new match. I still didn't think that Charles was a good match for me, but I agreed to go on the date. I emailed with Jorge about it and we aligned on a time. I didn't hear anything back from him about where until about 24 hours before the date, which was a 45-minute drive from me after work. Due to the late notice/confirmation in my schedule, I couldn't go anymore and canceled the date. I also stated I was no longer interested in Charles, because I really wasn't from the beginning. But I was trying, as Jorge had encouraged me to do. Jorge then called me and I discussed how dissatisfied I was with my entire experience.

I'm not meeting the people I was sold were on this platform, and the operational bit of this has just been ridiculous. I felt like I wasn't getting anything near the personalized experience I was also promised as I'd never even had a conversation with Kevin G or Jorge about what I was looking for in a person. I signed a $5K contract for 24 dates or 12 months, whichever comes later. Unfortunately I didn't realize that later could be until I'm 84. :(

After that, I sent Jorge a list of my must-haves, preferences, and dislikes so he could better know me. He has done better since that time with the last 3 matches (in 8 months) but continues to miss on my criteria related to religion, so I've just given up with this company. I still don't see good matches and am getting declines after matches are sent to me, so it's just not working out for me. I wanted to share my experience for those of you that might be super excited about this -- beware and don't sign a long-term contract -- do the shortest duration or number of dates because they could be working to fulfill this contract until you die.

It's Just Lunch! response

We appreciate your feedback, thank you for taking the time to address your concerns as they are important to us. We are looking forward to your upcoming date in November and look forward to hearing from you how it went.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 18, 2022

This was a disaster of a service. I signed up for a 12 date deal for about $3,000. I did a lengthy phone interview and told them the qualities I like and don't like in a partner. It essentially went in one ear and out the other. They set me up with religious women, women that wanted children, women that didn't drink, women that did not match my race preference. There were multiple "matchmakers" as well from all over the country so you don't just work with one matchmaker. They set up our dates in parts of town that were nowhere near where we each lived because, because they are in cahoots with certain restaurants.

Here is why I am giving them a 1 star though and not 2: I only went on 6 dates of the 12 date deal. I requested the balance of my money back and they refused. They said I already had my 12 dates. I said "what are you talking about I've only had 6?" Evidently when they send you a pic and background of a potential date and you turn that down, that still counts as a date. So I had "matchmakers" not reading my profile and setting me up with someone that I would never ever date, and that counts as a date. Beware of this if you sign up for this service you basically will get screwed over because you are beholden to these "expert matchmakers" who stink at their jobs. I tried to get management in the company to call me back and they would not return my call. Awful experience and a waste of time and money it's a racket.

It's Just Lunch! response

We appreciate you taking the time to share your experience on your past IJL membership. Your membership provided dating opportunities which you can say yes or no to. The more often you say yes, the more fun first dates you will be going on and the more fantastic ladies you will be meeting. We are disappointed to hear you didn't meet your special someone and have shared your feedback with our team. Thank you.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2022

Short version: It's Just Lunch collected my money and provided very, very unprofessional services or NO SERVICE at all. All recommended matches never covered my criteria by a long shot. It seems they were sending my way all TOTAL opposite matches. Example: request "tall man" - recommendation by the company - short; request "no kids" - recommendation by the company - kids living with; request "not attractive to the guys with no hair (head)" - recommendation by the company - guys with NO hair at all; request "looking for a man who has an active workout schedule" - recommendation by the company - guys never work out a day in their life; etc.... etc....etc....

It's Just Lunch have a really nice game going. You have certain amount of time or dates to go through...and they will recommend anything that is out there, but it is not what you are looking for. I guess it is one way to a make certain that you will renew your contract again (so they can collect a few thousand dollars more). In my case, they told me I need to try everything. Really? I am over fifty years old. I did try everything. That's why I am reaching to you to help me in your area of expertise. But.. it is NO level of expertise or service. Warning!!! Do not use It's Just Lunch if you are really looking for a serious relationship match. It is a number of other dating companies who are really care about outcome.

It's Just Lunch! response

We are sorry to hear you did not enjoy your experience dating with IJL as we strive to provide a positive dating experience to all of our clients. We have shared your feedback and concerns regarding your past membership with our team. Thank you!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 12, 2022

Worst matchmaking service ever, matchmakers suck, worst communication from matchmaking professionals ever. They took forever to make matches, weren't organized when a matchmaker left, I had to switch matchmakers so many times. Never use this company, they truly suck.

It's Just Lunch! response

We are sorry to hear you haven't enjoyed your third membership with IJL, as this is not the norm and our goal is to provide a positive dating experience. We look forward to your feedback after your upcoming date this week. Thank you!

3 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Oct. 10, 2022

I am satisfied with the quality of matches I am getting. However I would like to see less waiting time in between matches because the holidays are coming and I don't want to be alone during such a time.

It's Just Lunch! response

Thank you for your feedback. We are absolutely focused on quality dates, not quantity and want to ensure we put the right candidates in front of you for quality and fun first dates. Thank you!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 10, 2022

I paid almost $4,000 in July 2022; I was set up on ONE date in August with a guy who was a NON-PAYING member; I have yet to be set up on any other dates since (as of this writing in October 2022). I understand that maybe there aren't enough people to match me with, but ignoring my e-mails/phone calls is NOT the way to deal with this very unsatisfied customer. I was told I would be set up on 24 dates for the year. At this rate, how is that supposed to happen when my membership expires in July 2023? RIDICULOUS.

It's Just Lunch! response

Hi Linda, we appreciate you reaching out and expressing your concerns regarding your membership. We are sorry to hear you are not enjoying your experience as this is not the norm with IJL. We will contact you via phone to address your concerns above and work towards providing a positive dating experience. Thank you for being an IJL client.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 7, 2022

I feel safe with my dates. I have used another online dating service and there are some weirdos and people who are out to get your information for whatever reason. I don't give out my email to strangers and this company protects me and my information.

It's Just Lunch! response

We appreciate your feedback and your business!! We look forward to your next fun first date!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 4, 2022

After going through interviews where I didn't feel listened to, it was confirmed that they weren't listening. The first person they matched with me had two qualities I specifically told them I didn't want. Then the second person they set me up with, they emailed 24 hours later and said he wasn't available. I have been calling for two weeks without a phone call back. Looking for a person to spend your time with is very personal and emotional. I am disappointed in the lack of empathy or respect the staff at IJL has shown. Deciding to sign on with IJL is a very emotional and expensive decision to make. I feel like they have treated me like any other business might. I can tell you I have had better service at Panera – with people who seemed to care more than those I have dealt with at IJL. And it's a heck of a lot less expensive.

It's Just Lunch! response

We are happy to hear you connected with our Management team to address your concerns. We have your availability and will swiftly work to schedule your date. We look forward to hearing how it goes! Thank you!!

3 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2022

Mixed bag, Diamond / Executive level is upsold. Results vary. Maybe I'm a bridge troll. I did get a rare married lady who somehow snuck in, that was fun. But I'm sure there are plenty of nice women that are active members.

It's Just Lunch! response

We appreciate your feedback and have updated your dating preferences to note you are no longer open to meeting women separated, but going through the divorce process. Your matchmaker will reach out with your next date. Thank you!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2022

The venue was fine. I arrived first and was pleasantly surprised as to the nice lady that I shared dinner with. Our conversation flowed nicely and we laughed a ton. Rather than flowers I took a Bonsai the that I had potted myself as a gift. It was a great conversation piece and I believe that Elle truly appreciated the gesture. We split the bill 50/50 after sharing several small plates. Then we had a terrific walk around Santa Monica. I certainly hope to see Elle again. She's never been to Disneyland! I'm a fireman at the Park so I hope to take her for her first time.

It's Just Lunch! response

Thank you for sharing the experience you had meeting your date! We look forward to hearing more on how it goes!

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Sept. 25, 2022

When I joined IJL, I was skeptical; online dating has become a meat market and I wondered 'could this be any different.' The rep I spoke with sold me on the idea that all IJL clients are paying the fee because they too are looking for a relationship. She also sold me on the idea that I'd work with a matchmaker that would "work hard to know just what you're looking for."

Unfortunately, IJL could be translated to "It's Just Lies." Nothing about what I was sold has been delivered to me. Two years in and instead of the 12 dates promised in their agreement, including "about 2 matches a month" the rep promised, I've been matched on only 3 dates but have been passed around to more than 15 diff't "matchmakers." I've since come to discover that this is the norm for IJL clients. I haven't been matched with a date for more than 9 months, and now have reached out to IJL more than 6 times in the last three months and haven't received any response at all.

IJL is all about sales and taking your money. They do NOT care about getting to know their clients (how could they when they shuffle matchmakers around constantly?). I finally lodged a formal complaint and was deferred to their air tight contract which is clearly written to support their predatory business model -- the contract provides no timeline for fulfilling their "12 dates" agreement. Don't expect anything they sell you in the consultation call; it's all designed to get your money and move on.

It's Just Lunch! response

Hi Tiffany, our Client Care manager has contacted you to address your concerns. We look forward to working with you and working towards a positive outcome.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 24, 2022

Kenia is very nice and is excited about matchmaking. She has put a lot of effort with my account and is very communicative. She is sensitive to scheduling and personal preferences. I feel Kenia’s best quality is availability, communication and understanding.

It's Just Lunch! response

Thanks for the great feedback Robb!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2022

Lilliane was so amazing to work with. She listened to everything I was looking for and set me up with the perfect woman! The date ended with a kiss and I’m putting my account on hold to make future plans with my date! Thanks, Lilliane!

It's Just Lunch! response

Such amazing feedback!! Keep us posted on your date, we can't wait to hear more!!

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Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2022

I invested a couple thousand dollars for what would be, and continues to be, a very lackluster experience. I've been bounced around to 5 matchmakers, have been set up on wrong dates, been set up with a very passive/aggressive matchmaker who questioned my taste in her date picks and promised a ROBUST amount of dating opportunities. I've had more luck personally using free sites like Bumble and Match and for FREE. There have been long stretches of time where I hear nothing from my matchmaker 5-6 months at a time.

The dates they've set up have been with poor communication, I've NEVER had any of my matchmakers follow up for meetings on feedback post dates. The dates/men they've set me up with always share similar experiences with me. I've had 4 dates in 2 years. Thank god I didn't just rely on this company to get myself out there or I'd be in a retirement home by now. I've disputed to get my money back and it's been a waste of time. I have a podcast, a large social media following and large influence with the women in business in my community and any opportunity I have to steer them from investing in this company I will till I get my money back or they somehow turn their service around.

It's Just Lunch! response

Hi Diana, we are sorry to hear you have not enjoyed your experience as this is not the norm. Your matchmaker contacted you to discuss your concerns, we look forward to hearing back from you.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 17, 2022

Wow! I've met several smart, beautiful, fit women through It's Just Lunch. I'm a man in my early 60's, a professional, who was married for 33 years and dreaded entering the dating scene. It's Just Lunch has allowed me to meet women in a comfortable, low pressure setting, where we can easily communicate and get to know each other.

It's Just Lunch! response

We love to hear you are enjoying the dating process. We are here every step of the way and look forward to helping you lose your single status!

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Sept. 16, 2022

I had to contact the company multiple times to get a response. I do not feel that is my responsibility. They did respond to my emails. The date was efficiently arranged I asked to be mailed, but they called.

It's Just Lunch! response

Linda, we appreciate you reaching out about this. At IJL we are a personalized matchmaking service, and will always call you to tell you about your dates. If you prefer that we leave a voicemail our team can do this as well, however, your matchmaker will always verbally share with you the details of your date and why we see the two of you hitting it off. We are hard at work on your next date!

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Sept. 14, 2022

I do not believe Kevin listens to what you're truly seeking. He speaks over you, I have found him to be condescending at times as well. I have asked repetitively to switch matchmakers and have sent more than one email expressing my dissatisfaction and have gotten nowhere. I feel like all that was wanting was my money. Ironically, my last date had the exact same feelings. I would not recommend this to anyone.

It's Just Lunch! response

We appreciate your feedback and sharing your concerns. We are committed to working with you to provide a positive dating experience. Our team will review your file and be in touch to address. Thank you!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 14, 2022

This service presents itself as upscale matchmaking but does not appear to have any live people signed up. I paid the large fee in January and have yet to be presented with a real person. Each month they call me with a name and description, send me a link and, often before I can indicate if I want to meet, the person becomes "Unavailable," One individual, "Walter," became "unavailable" the night before we were scheduled to meet. A few months later, I was presented with "Walter" again. Before I could reply, he was "unavailable." Last month, I received an email that "Andrew" was "unavailable," before I had even been presented with him. I want out of this sham. Run away yourself before you waste your money too.

It's Just Lunch! response

We are sorry to hear you have some concerns around your experience. Our team is looking forward to your upcoming date on October 22nd and hearing your feedback. Chat soon!

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 10, 2022

Kenia has been very professional with her clientele care with her exceptional communication, she means and follows through with her word! I appreciate her quality efforts and commitment to find someone of mutual interests I’m interested in, especially culturally IQ and personality. I’m very blessed and pleased to have Kenia, my IJL matchmaker! Thank you Kenia for your genuine customer care, professionalism, high character and sincerity!

It's Just Lunch! response

We are elated to hear you are enjoying your relationship with your matchmaker, they are truly your wing woman through this process and always have your best interest at heart. Happy dating!

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Rated with 1 star
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2022

After an extensive interview over a number of days, I was very impressed with the range of questions, from values to religion to musical interests to extended family, and on and on. It was great! I was surprised that I received none of this information about the potential date I was presented with. All the information I received is age, employment status, religion, and marital status. That's it. I found this to be very inadequate to help me make a decision about whether or not I wanted to meet the individual. (I have also been on Match.com, and before I meet someone, we have typically exchanged numerous texts and emails, and have had two phone conversations, so I know something about their values, articulateness, humor, ability to write, whether or not they ask questions, what is important to them, their interests, etc.).

I decided I did not want to meet men with only this limited information, and did not accept a date. Now, I will add that I am a 3.5 hour drive from the places I might meet men for lunch, as I live a long way from the closest IJL market ... so seven hours of driving over a mountain range in one day. I made a mistake. I should not have signed a contract. But I did and I paid my money. I have now spoken with five different individuals at the organization, and told them I will not be using their service at all. No one is willing to break the contract and give me even a percentage of my $2800 back. This inflexibility and lack of customer awareness and service is why I am writing this review. I have run my own business for more than 25 years and when someone asks for their money back, I do it immediately -- no questions asked. So, enter into this relationship with IJL with your eyes wide open!

It's Just Lunch! response

We are sorry to hear you don't like the process, our team has contacted you to address your concerns and reiterate the process and why we do what we do and have been successful at over the last 30+ years. We look forward to our continued relationship and working with you to provide a positive dating experience. Thank you!!

6 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2022

IJL asked me to consider dating people in a city thousands of miles from where I live, after assuring me that the local pool was big enough. Felt like a "bait and switch" move. I wish that the experience wasn't taking so long (two years). No complaints about my direct contacts.

It's Just Lunch! response

We are sorry to hear you have not enjoyed your experience. Our team will be in touch to address your concerns. Thank you!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 8, 2022

Will D. has been most helpful in arranging dates that please me and the woman I will get to know. He answers my calls and addresses my concerns. Will has been a great help. It's Just Lunch and Will have been amazing...

It's Just Lunch! response

Thank you so much for your excellent feedback!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 7, 2022

An overall great experience! From start to finish. It all starts brief interview. Next you speak directly to your matchmaker. Finally you receive an email with the date and time all set up. What a great way to meet someone that you would never have met before, for whatever reason that may be!

It's Just Lunch! response

Thanks Tom! We love to make it easy for our clients so all you have to do is show up, be yourself and have fun! Thank you for your support and business.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2022

Will D is awesome. Within hours he was on task. I really liked his suggestions and conversation. He really has a great feel for what I’m looking for in life! I fully recommend this avenue for big decisions. I realize there are lots of other alternatives but this seems to be the best way for me.

It's Just Lunch! response

We love the candid feedback and appreciate you being an IJL client. Happy dating!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2022

Kenia is enthusiastic and kind and actually calls and e-mails back in a timely manner. I was really feeling negative about IJL until I started working with her. Especially given how difficult it is to leave a simple review. She has changed my impression of IJL.

It's Just Lunch! response

We are happy to hear your matchmaker has renewed your faith in dating! We look forward to more positive feedback after your next fun first date!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2022

I want to thank Amy for setting up great dates for me (for both of us I would say). I enjoyed our quality lunch time and appreciate Amy's continuous efforts. She spent time getting to know me and carefully picked dates that match our personalities. :-)

It's Just Lunch! response

We love to hear this, at IJL we take it one date at a time and use your feedback to finetune the process. We look forward to helping you lose your single status!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2022

Will D, was fantastic. He communicated so well with his enthusiasm, humor and care which put an incredible ease to the process. His promptness is well appreciated as well. Glad to have Will D as my team member. I look forward to working with him and be excited for he has planned for me.

It's Just Lunch! response

We love to hear this positive feedback about your matchmaker, thank you for your business!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

I have a good experience with It's Just Lunch! getting to know me and matching me with someone I told them I would be attracted to. Everyone has been really friendly and very easy to work with before I go on the dates.

It's Just Lunch! response

We love to hear you are enjoying your experience with IJL and our team of matchmakers. We look forward to your next fun first date!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

I am writing about my experience with my matchmaker, Debra. Debra has worked with me on a personal level and has gone above and beyond to make sure that I am having a good experience beyond my matches. I feel that she truly cares about my feelings and has helped me beyond what she had to as a matchmaker. I appreciate her help and that she cares. Debra is very honest and tells it like she sees it. It is refreshing and I really do appreciate the time she takes to make sure that everything is okay and the advice and wisdom she shares.

It's Just Lunch! response

We so appreciate your feedback, thank you for being an IJL Client and Happy Dating!!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 30, 2022

I have been pleased so far with the service and that I have received the normal amount of matches per month. Patricia has called back to me when I have reached out to her in a timely manner. She has called to let me know of each match profile.

It's Just Lunch! response

We are so happy to hear you are enjoying your experience. Thank you for taking the time to let us know how things are going so far!

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Rated with 1 star
Verified Reviewer
Original review: Aug. 23, 2022

Yeah had high hopes for getting dates. I keep open mind and had 2/5 dates I signed up. Communication is crappy as many have experienced. Been going on for months without a date. The 2 dates I did have weren’t even serious in dating. One worked nights so getting to answer was nearly impossible. My 2nd date her profile hasn’t been updated in over a year so the information provided to me was not accurate after going on the date and asking her questions. She stated that she has asked them to update it because of the similar issues she has had with other dates. Lastly got new coach and as usual get phone call stating, "We are working in your next match." At this point I’m not even interested in moving forward since it’s been 3+ months since my last date.

It's Just Lunch! response

Hi Rocky, thank you for taking the time to share your concerns. We apologize if you are not enjoying your experience, as this is not the norm. The manager of your market reached out to discuss your concerns last week. We will reach out again as they are important to us. Talk soon!

4 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 20, 2022

Will D is my new matchmaker. Passionate about connecting people, he's savvy, candid, inquisitive, and witty. Will D's enthusiasm is catching. He's good at communication and at listening. He quickly selected two candidates for me. The first was no longer available, and the second match is pending. I'm intrigued about meeting new people over lunch, and it's wonderful that Will D can handle the logistics.

It's Just Lunch! response

We are so happy to hear you are enjoying your experience with your Matchmaker! Happy dating!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 18, 2022

Debra is a great coach! She has listened to my needs and feedback. I honestly feel I can talk openly with her about anything. She has heard the type of person I feel best suited for-and the last two matches have been "spot on". (It took a few matches to learn). She is attentive, and gets right back to me. I can't imagine a better dating coach!

It's Just Lunch! response

We love the great feedback on the matchmaking team, look forward to your next fun first date!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 5, 2022

I am writing to compliment Michelle my most recent matchmaker. She has been outstanding. She was quick to find me a match and she has been with me very regularly. That is what I have asked from everyone and she seems to finally be following through. She has been everything she has said she would be and I am very thankful to her for that.

It's Just Lunch! response

We are so happy to hear you are enjoying your one on one relationship with your matchmaker! We appreciate you as a Client and look forward to more fun first dates!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 4, 2022

Cecily is working hard and getting results! She's super dedicated. It is appreciated! She is professional plus it is a pleasure to work with her. She communication style is just right to ensure things are covered and go smoothly. Many thanks!

It's Just Lunch! response

Thank you for this great feedback on your matchmaker! We enjoy working with you. Happy dating!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 4, 2022

Jorge was excellent and he introduced me to a great guy on the first date. I’m the past have not had such a great experience but Jorge made up for all the other dates. Thanks Jorge. I am now in a relationship.

It's Just Lunch! response

We are so happy to hear this news!! Keep Jorge and the matchmaking team posted on how your relationship goes, we love to hear about IJL success stories!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 4, 2022

This is an awesome dating service! Very hands-on treatment by the staff who really care about your dating experience. After just a few dates, they are able to focus in on the type of person that you are interested in. Well worth the money!

It's Just Lunch! response

Thanks Mark! We love what we do and really take all of your feedback to fine tune the dating process, so thank you, for your partnership with IJL!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 4, 2022

This is my second comment on the wonderful date IJL set me up with. Also Michael was a magician in canceling Benihana on 56th St. The place was under full construction with fierce jack hammers blasting the ceiling. Micheal found a better spot quickly.

It's Just Lunch! response

We are here to take the stress out of dating for you, so glad you enjoyed your date!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2022

I enjoy my chats with my Matchmaker Hazel. She is always professional, uplifting with me. We always have good open chats. Hazel. Always allows me to be open and honest. I feel I can tell if I prefer to move on. And she is always willing to my reasoning to do so. She is great to communicate with me.

It's Just Lunch! response

Thank you Joanne for the great feedback. Your matchmaker is your wing-woman all throughout the process and we are here every step of the way. We look forward to our continued partnership, happy dating!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2022

I had the wonderful experience of working with the staff at It's Just Lunch. They were all professional and really work with me individually to meet my needs. Demographically it was a challenge but they found dares for me with Professional, intelligent, and beautiful women. I would highly recommend It's Just Lunch to anyone. It was a pleasure to work with the staff there.

It's Just Lunch! response

We truly appreciate your kind words about our team and are happy to hear you are having a great time! Thank you for being an IJL client!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2022

Jorge is an outstanding matchmaker and am so thankful for the dates he has arranged for me. He is a truly a wonderful listener who cares deeply about finding me the right one and not just anyone. I would recommend him highly.

It's Just Lunch! response

Thank you for taking the time to share your experience. We enjoy working with you and look forward to your next date!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2022

Debra has been a great help in providing direction and support in setting up dates. She has also provided post-date feedback to both better align my interests with subsequent dates. Her feedback has resulted in me meeting someone who I am exclusively dating and very much enjoying her company. I would highly recommend IJL and specifically Debra.

It's Just Lunch! response

We appreciate this feedback and we know Debra does as well! The entire matchmaking team is dedicated to working with you to provide a positive and fun dating experience. Thank you again for this great feedback!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2022

So far my experience with It’s Just Lunch has been amazing! I completely attribute my positive experience with IJL to my matchmaker Cecily! She is amazing at her job! I honestly can’t say enough good things about her. She truly cares about her clients and it absolutely shows in her work! I feel like she took the time to get to know me so that she could match me with the right type of woman. And I can honestly say that talking to her is like talking to a really good friend. And so far she has done a fantastic job of matching me with some very high quality woman. I feel very fortunate to have Cecily as my matchmaker and I look forward to working with her in trying to find my person!

It's Just Lunch! response

We are so happy to hear this! We look forward to helping you lose your single status!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 28, 2022

I have just begun the dating process with It’s Just Lunch, so far it’s been a good experience, but I would rather do a review after more time has gone by. I have only been on one date set up through them.

It's Just Lunch! response

Thanks Jason for your honest feedback, we look forward to our continued relationship and your next fun first date!

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Rated with 1 star
Verified Reviewer
Original review: July 25, 2022

I don't even know where to start. I signed up for IJL on my father's insistence as I am a hardworking single woman in my late twenties who lives happily alone, but hey let's make Dad happy. I want to be clear about why I used this service, as it is different for others- I get too many matches via online dating apps, and I don't have the time or patience to weed through and find those I will actually have a connection with. Turns out, though, IJL is just more of a headache and frustration point.

The cost was $5k for 12 months or 14 dates. Don't be fooled by the initial welcome/intake call, this is the only person in the 12 months who is focused on getting to know you, and she's gone after that call. After you are in the program, you get an Executive Matchmaker, who is supposed to be your go-to contact person. One would imagine they should get to know the client a little better and understand who they are and their personality, but in fact I am already on my 6th? matchmaker after being in the program for about 10 months. You get switched and tossed around like a hot potato and it's been ridiculous finding who is supposed to help me. I get a VM from a lady saying she is my new Matchmaker, I give her a call back the next week and she repeatedly tells me I must have misheard the VM (even though this thing call voice transcribing exists on Apple, so I apparently can't read either), and that I am wrong. She finally admits that I am right, and next week I have a different matchmaker.

The matches they present you are based on a basic subset of qualifiers (I don't notice this consistently), then hobbies. I can't tell you how many guys I share hobbies with, since I like outdoor activities and watching/playing sports, but who I am and my personality doesn't play into a match potential ever. Then there is the massive amount of time it takes to actually get to the date itself. I think most of my dates (only 4 so far...) have been 3-6 weeks out for no valid reason. They don't give you reminders at all, make sure you keep your calendar up to date. When I got to a new matchmaker, I was accidentally put on a 2-month hold because he "missed" one of my reply emails, but then never admitted to it.

A few weeks ago I went on a date with a guy. (The locations of these dates do NOT coordinate with where either of you live, be prepared to drive). Turns out he doesn't even live in Phoenix, he's just here often for work. So my preferences I clearly laid out in starting this program (I do NOT want a long distance relationship nor to date in other cities) drastically missed the ball here.

I was presented a match this week as my next date, the details started sounding familiar, then I had asked if my feedback from the last date was taken into consideration here. I want more of a macho man, alpha male (all I've gone on dates with are men I would definitely wear the pants with) and he told me, "well he's not arrogant, and he's a lawyer so I bet he can get aggressive" (how is that how you interpret that?). Bad answer, but I said to send it over and I'll look. But then the email comes, and it's someone I've already been on a date with and did not want to see again. Are you kidding?

I have so many negative experiences I could write about, but ultimately it comes down to the service having no value and the customer experience. The service has been awful, awful, awful and the dates haven't amounted to anyone I am interested in. This is a waste of my time and money, and truthfully, Tinder does a better job of matchmaking.

It's Just Lunch! response

Hi Kyra, we are so sorry to hear you are disappointed. We have forwarded your comments to the customer service department who will be contacting you.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 23, 2022

I have had more dates through IJL than I have through the online match making website. They take all the difficulty out of trying to find someone and set up a first date. Please note, the match makers are not genies; they are limited to the dating pool. I find the lack of responses on the online dating services to be a significant deterrent to dating. Having a match maker set up the first date for me was amazing.

It's Just Lunch! response

We love what we do and as your matchmaking team, we enjoy taking the stress out of the dating process for you. Our goal is that all you have to do is show up and have fun! We look forward to your next fun first date.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 19, 2022

IJL has a great model for finding that special someone. My first date this past Saturday turned into a 3 hour lunch that was the highlight of my weekend. They matched me with a successful woman who is articulate and a savvy business owner, these types are hard to find these days. We’ve been messaging since and I’m looking forward to spending more time with her! Thanks IJL!!

It's Just Lunch! response

We are so happy to hear you had a great date, hopefully the first of many more to come!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 16, 2022

IJL has taken the work out of meeting new people. My matchmaker is amazing, it’s like talking to one of my best friends. She selects matches she thinks I would be interested in and sets up the dates. All I had to do is show up and have fun!! It’s been great!

It's Just Lunch! response

We are so happy to hear you are enjoying the experience and having fun! Happy dating!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 13, 2022

I really enjoyed meeting Marie. A great date. Such a nice lady. I am not sure about the attraction, but, we are e going to go out again next week. Thankyou for setting up a date for me with Marie. I really enjoyed the date.

It's Just Lunch! response

We are happy to hear you and Marie had a great time on your first date. Thank you!

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Rated with 2 stars
Verified Reviewer
Original review: July 9, 2022

After a break, I decided to date again but I didn't like the online dating apps and the pandemic was not helping. Some friends suggested matchmaking services could work for someone like me who is looking for certain qualities so after a brief web search (should have done my homework better) I called IJL and they sold me a 24-date package (was the only choice I was given) for 4000$. She (Susan) asked me if 1-2 dates a month would work for me so I thought 24 dates can take 1-2 years which felt reasonable (I did not question why 24-dates package, I should have). I was very honest with what I was looking for and she told me that there were so many single men that fit the criteria, especially in my state/area.

I became a member in Jan 2021. It's been 1.5 years and I feel deceived. After the first few matches (disappointing even being very open-minded) I emailed them in March 2021 to ask for a refund because I thought based on the few months' experience what they promised me was not possible. No one from customer service contacted me. My matchmaker (Josephine) called me and told me to be patient etc. It's been 1.5 years, after several different matchmakers (changed without a reason to my knowledge), some more totally random matches (~ 6, some completely outside my specifications, declined all of them except one match in 2022) I emailed again a few weeks ago to ask for the rest of my money and no one contacted me. Terrible customer service. They are nice when they sell their unrealistic service to you but that's it.

If you are a 40+ woman with certain criteria, DO NOT WASTE YOUR MONEY. You might as well sign up for online dating apps. There is no matchmaking, they are mostly random matches, some of them worse than what you see in dating apps. The reality is that most men are looking for 15-20 years younger women and if you are looking for someone decent, close to your age/education/career/intelligence level, with similar life style, you will be disappointed. It takes a huge tall emotionally. IJL is not magic, they are sales people taking advantage of your vulnerability. I meet much better people in my own circles.

In terms of the experience with the three dates I was on (one virtual, two in person in 1.5 years), they were nice/respectful men. Just very different than what I am looking for, both physically and intellectually. I don't blame the matchmakers, I know I am selective and it is not easy to find someone who fits even the basic criteria. IJL shouldn't have sold me a 24-date package for 4000$. They either don't know what the reality is or they are lying to people like me. Either way, not good business!!

It's Just Lunch! response

We sincerely regret that your experience is not meeting your expectations. Your concerns are very important to us. We have forwarded your message to our customer service team who will reach out to you.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 2, 2022

I joined IJL the first week of Feb. 2022 after speaking to Shilah and paid almost $3000 for a one year membership. My match-maker, Amy, contacted me and set up my profile. Amy is very personable and does her job well. She arranged my first date a couple of weeks later, but a few days before the date, she contacted me to say he cancelled. Several weeks later she arranged another date. That date was not a bad date, we did have a lot in common, but that's as far as it went. Then I didn't hear from Amy for 2months. When she finally did contact me, she sent me a photo of my possible next date, and I agreed to meet him.

When I got to the restaurant for lunch, this man looked NOTHING like his photo, he was sloppy and unkempt and was sprawling over in his chair with his legs hanging over the arm of the chair. During our lunch, he told me that he doesn't even have a membership with IJL - he NEVER PAID ONE PENNY TO BE A MEMBER!!! Needless to say, I was furious. I immediately called Amy and told her I wanted to cancel my membership and get a refund. Evidently, IJL feels they don't have to refund anything to anyone, but don't hesitate to misrepresent their company.

Even though it states "It’s Just Lunch is a paid matchmaking service. A typical membership costs between $2,000 and $4,000, depending on the member’s location, the number of dates a member wants to go on and other factors. There are no free memberships." that is definitely not the truth. And when I spoke to a manager about getting a refund, they refused to tell me how many men they had as members in my city. This is a total scam.

It's Just Lunch! response

We apologize that you are disappointed with your experience. Your concerns are very important to us. We forwarded your message to our customer service team who will reach out to you to discuss further. Thank you.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 30, 2022

As opposed to swiping on a dating app on a cell phone, dating is much easier with a quick lunch or dinner meeting. More importantly, the staff at It's Just Lunch does a great job in finding the "right one". They do the particular research for each client in their matching process. That's important.

It's Just Lunch! response

Thanks Keith! Our team is hear to take the stress out of dating for you, we are glad to hear you are enjoying your experience. Happy dating!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 30, 2022

I have been very impressed with the professionalism at IJL, particularly with Kevin with whom I've worked most closely. He is always upbeat and friendly, and he responds to any scheduling issues very quickly which is much appreciated. Actually, in all contacts, he responds quickly and professionally. He is a good listener, and takes feedback seriously and applies it to the next contact. Dating can be a touchy subject, and Kevin makes me feel very comfortable, like it is just a normal part of life, which, of course, it is. While he is friendly and approachable, he is also efficient and consistent. His word can be relied upon without question. He has truly made my interactions with IJL pleasant and easy. I wish interactions with other businesses were as customer focused and professional as those I've had with IJL, especially with Kevin.

It's Just Lunch! response

Thank you for your wonderful words! It means the world to us to know how much you are enjoying your experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 29, 2022

Wonderful date!! We started with a nice dinner with appetizers. We found out commonalities like art, outdoor activities, music, singing, etc. After dinner she suggested we check out a live band at a local art gallery in Waikiki. They had great music, I made a few requests, we danced to a song, I bought her drinks and we walked around a bit exploring the other areas. We took selfies near trees with lights and held hands walking back to her car. She dropped me off at the hotel and I expressed I had a wonderful evening and gave her a good night kiss and hug. We exchanged numbers.

It's Just Lunch! response

Thank you so much for sharing this experience about your date! We will share this with our matchmaking team who will be ecstatic to read your review.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 28, 2022

Many years ago IJL had local offices which the matchmakers were able to meet us in person. I truly feel this was a better way to do it. With COVID everything went on hold for obvious reasons. I have a new matchmaker Patricia who seems to be intuitive and good at her job. I have only had one date recently as last year I was dating someone and went on hold. Hopefully, it just takes one and my next date might be a perfect match.

It's Just Lunch! response

Thank you Mary! You are in great hands with Patricia and we look forward providing a positive dating experience!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 28, 2022

I signed up with It's Just Lunch! because of a recommendation from a family member. Debra is my matchmaker, I really have enjoyed working with her. She’s a straight shooter. Tells you the way it is and I like that I know some people don’t but I do. She has set me up with some really good dates just unfortunately nothing has worked out yet. Debra has been great about communicating and I enjoy talking with her. She’s been very helpful.

It's Just Lunch! response

Thank you for your kind words! Having trust in your matchmaker and the process is so vital to the matchmaking experience. We look forward to scheduling your next date!

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Rated with 1 star
Verified Reviewer
Original review: June 23, 2022

Please don't get into this trap. They bait you saying they have lot of matches. Once you take the subscription, no one answers your texts/calls/emails. I got a call from "Marlo" saying that there is youngster offer and they have lot of matches. While I was on call with Marlo, she asked my card number and we did the transaction. The transaction went through and that was the last communication. I was assigned match maker "Sarah". I got to know this through email. No response after that. They did not respond to my email/call/text. Stay away from IJL.

It's Just Lunch! response

Hi Vamsi, we deeply apologize for your dissatisfaction. We expedited your concerns to the customer service team and we see that your matchmaker has reached out to you. Please follow up with your matchmaker as she left a message for you.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 21, 2022

Good follow-up and has listened well to my preferences. Has been a pleasure to work with. Other staff members have been hit or miss, other than Caroline, my intake person who was tremendous (and much better than the intake person I had when I first used IJL 6 years or so ago).

It's Just Lunch! response

Thanks for taking the time to share your feedback with us. We are so glad to hear that things are going well and you are enjoying your experience.

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Customer increased Rating by 2 stars!
Verified Reviewer Verified Buyer
Resolution response: July 11, 2022

Thank you for your response. My matchmaker called and I feel much better - thank you! I think it was just a difference in initial expectations but we have aligned on those now and I am all good! Thank you!

Original review: June 21, 2022

When I get on the phone with my matchmaker, he is wonderful, very personable, doesn't make me feel rushed, and will talk to me about anything for any length of time. Outside of that, I don't hear anything, which doesn’t make it feel like the personal experience I expected. I was sold VERY hard and aggressively. I was sick after I inquired to learn more and the salesperson called me every single day even after letting her know multiple times that I would reach back out after I felt better. She kept on in a relentless way. She was nice but more much aggressive than I liked. I told myself that thankfully, she was the salesperson and not my matchmaker, so it would be better when I got past her.

One of the big selling points she repeated over and over was that all of the matchmakers are certified life coaches, and "we have a whole team that works for you." I haven’t dated much in the past, so the life coach point was one of my main deciding factors. Unfortunately, I haven’t felt any benefits of that “sale” yet. I don't doubt that my matchmaker and everyone behind the scenes is working VERY hard, but unfortunately, it is not the personal experience I expected, wanted, and hoped for.

When I got on the phone with my first matchmaker for the first time, I felt like I was on an assembly line, and she wasn’t trying to get to know me at all. Now I have another matchmaker and thankfully I don’t think he would make me feel that way. It is radio silence unless they reach out with a match. I got a reminder about the date 15mins before my first date. Thankfully I didn't need the reminder, but if I did, 15mins before definitely wouldn't have helped. I did not get a reminder before the second date. I do believe all of this is because my matchmaker (and likely the team) is probably overworked and have way too many clients they are responsible for. I do not put any of this on my matchmaker and believe he would be more attentive if he could.

I am thankful for our phone conversations and that I have him as a matchmaker now. It is possible that my expectations were/are too high when it comes to communication. I know I am not their only client. Maybe if the process was really explained to me more upfront (versus just thrown at me), I would have more appropriate expectations on when I should hear from them, etc. I don’t know if what I am experiencing as far as communication and such is “normal” for this process or not. All of that said, I am not throwing the baby out with the bathwater because I really like my matchmaker and the two matches I’ve been on dates with so far have been good, so I am keeping with it. It is not all bad by any means. I am just mentioning all of this because I believe they have so much potential to help other people like me and I want them to be successful so we as clients are also successful in finding love.

It's Just Lunch! response

Hi Emily, thanks so much for your thoughtful and detailed comments. We appreciate your feedback and want to let you know that we have shared your review with our team. We strive to provide all clients with a stellar experience and your honesty is very helpful.

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Rated with 1 star
Verified Reviewer
Original review: June 7, 2022

Updated on 10/13/2022: Joined IJL in late April 2022 after becoming a recent widow. I immediately regretted spending the high cost of this service especially after realizing they did not have a local office in my area even though their advertising posted an address in Addison, Texas. First of all, false advertising at play here with that posting. It gave the appearance that I could go to that location and meet an employee in person. I called the next day after charging the cost $3,400 on a credit card. I was very distraught to find out that there was no way for any refund on any circumstances. So, I had no choice but to see what they could find in the way of prospects. It is obvious that they have a very limited clientele in my age range of 75.

The original recruiter who signed me up suggested that I do an age range of 70-80 even though I would not have personally chosen upwards of 75. When I kept complaining that I did not want to see profiles of 80 yrs. old men they informed me that was the range I chose and could not be changed. Then I found out that when you decline a prospect that it is considered against the 12 promised as the same as a date. They explained that they offer 12 prospects, and if I choose to have a date, then it is a date. This was a huge surprise to me. Again, very clever wording to allow them a loop hole to send 12 prospects and fulfill their end of the contract when a member declines the dates.

Since April, I have had three dates in the span of 7 months. 1st date (May) was unrecognizable compared to his out of date photo. He did not pick up the tab. 2nd date two months later (July) was not even a member and they pulled him out of the blue trying to recruit him and used me as an attractive member prospect to reel him in. He was extremely nice looking and very much a gentleman- 3rd & last date (Aug.5) not impressed with his attire; jeans, tennis shoes, for an upscale restaurant and first impression and I was dressed to the nines. I have sent dozens of emails to address my unhappiness with their services and requested a refund. I've been passed around to four different "dating coaches", last one hung up on me (Will) in the middle of my sentence and never called back to apologize or explain the disconnect.

To be fair to one, Cecily who was extremely pleasant and appeared to be genuinely actively seeking to find a good prospect for me. For seven months, I have begged them for mercy to refund my monies to no avail. I finally requested that they put my membership on pause, which of course translates that they no longer have to work on my profile or prospects and they keep my money till the end of time and never have to give me the time of day. I would never recommend IJL to anyone for the very reason, they office in Miami and everything is done via phone or emails vs. being able to meet a dating recruiter in person, face-to-face. And all their dating coaches work remotely from home and there is no upper management person to escalate serious issues regarding the services they promise to provide.

Original Review: Joined end of April and first profile submitted for May 1st, turned out to be not available after selecting date & time of meet-up. 2nd profile sent, a date for a meet up was selected and person (male) did not resemble photo. Would not have recognized him, except restaurant showed me to his table. My complaint is that they sent me a very old, not current photo of the man in a tuxedo. No real interest in a 2nd date. Had to wait one month to receive any potential matches. 2nd & 3rd attempts were 80 + yr. old men who I rejected. 4th attempt, profile sent, I chose after being persuaded, I selected dates/time for a meet up and was then informed that he was no longer available. Bingo!

So they have repeatedly send me unavailable profiles to choose. Why do they not do their homework first and know this before they present a profile. I have repeatedly asked for a refund of $3,000.00 minus $400 to cover May/June just to be nice. They do not return my calls or emails to address my issues. False advertising on website listing physical address in Addison, Tx. No front offices in US except, so called Miami office-yet to be discovered. After repeatedly requesting a refund - they are no longer presenting me with prospects but they have my $3,400.00. I've been waiting 7 days in June to receive any contact from them or profiles or status on my request for a refund.

It's Just Lunch! response

We apologize and are so disappointed to hear this. Your concerns are very important to us. We have expedited this matter to our customer service department who will contact you.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 7, 2022

I worked with Debra when I decided to hire a matchmaker. Online dating was unpleasant and I decided to give It's Just Lunch a try. After my first date, I had another (per Debra’s advice) and am now dating my first match exclusively! I had actually declined the match, but Debra spoke honestly to me and I decided to out once more. She was right! She is a skilled matchmaker and goes with her gut! Best of luck!

It's Just Lunch! response

Thank you for sharing your story and experience! It means the world to us to know what a difference It’s Just Lunch has made for you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 6, 2022

I would like to express how wonderful Debra was when I moved back to Rochester New York. She quickly responded to me and found me a match very quickly. I haven’t had that experience with It's Just Lunch. It was very refreshing! Unfortunately my first date had to cancel and she quickly found me a second date. I was very impressed how she kept in touch with me. I’m so sorry I had to move back to California so I no longer have her. I will miss her!

It's Just Lunch! response

What wonderful words you have shared about your matchmaker! Thank you! Your are in great hands with your new matchmaker and we are only a phone call away if you need anything.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 3, 2022

Debra has been absolutely awesome. She is always will to listen and is extremely detailed in her explanations of the rules of engagement and on dates. I feel comfortable confiding in Debra where there may have been issues on dates and she is always will to provide coaching and mentoring. I recognize that the dating process can be difficult, but Debra does everything that she can to make the process as simple as possible and effective.

It's Just Lunch! response

Pamela, thank you for taking the time to share your comments. Your trust and receptiveness to your martchmaker is so vital to your dating journey and we are so happy to share your review with our team.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 3, 2022

My matchmaker Hazel is wonderful. She’s always on top of things, checking in weekly and seeing if I need anything or talk about anything. And she knows what I’m looking for in a match. I would highly recommend her for potential clients. Thank you

It's Just Lunch! response

Thanks for taking the time to share your feedback with us. It means so much when our client share their experiences with us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 28, 2022

She understands my needs and she takes the time to listen to me. She really wants me to have a connection with her so she could find the best match for me. I have been with 3 different match specialist and she is the only one who tries to help me. she may be the one that makes me change my mind about this service... So far is being poor service.

It's Just Lunch! response

Claraines, we are so happy to hear that things have turned around for you! We are committed to providing outstanding customer service to our clients and are thrilled to receive this feedback.

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Rated with 2 stars
Verified Reviewer
Original review: May 26, 2022

I’d like to say all good things about It's Just Lunch but unfortunately I cannot due to since I joined It's Just Lunch I’ve had multiple over 5 or more match makers and they literally leave abruptly without any warning. This poses a problem because if I am in the middle of working with a match maker and they suddenly leave then I have to start all over with a new one and they leave etc, this is definitely an issue. Additionally it takes way too long per match like sometimes half a year or so. Even if I do get a match they plainly are not compatible. I remember one of my matches was rude and simply got up and left after being very disrespectful. Another match I found out was doing both wrong and possibly illegal things behind my back etc. Bottom line if IJL doesn’t do better I will definitely discontinue my services and never ever recommend them.

It's Just Lunch! response

We apologize that you are disappointed with your experience. Your concerns are very important to us. We forwarded your message to our customer service team and are glad you spoke with your matchmaker. Please do not hesitate to contact your matchmaker directly or IJL at customerservice@ijlcorp.com with any future questions or comments you would like to discuss.

3 people found this review helpful
Rated with 5 stars