
It's Just Lunch Reviews
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About It's Just Lunch
It's Just Lunch is a personalized matchmaking service that caters to busy professionals looking for meaningful relationships in more than 110 U.S. cities as well as cities in Canada, the UK, Ireland and Australia. Matchmakers get to know members and use their dating preferences and relationship history to select matches. It's Just Lunch makes all the arrangements for comfortable and safe face-to-face dates, including the time and place. All members have to do is show up ready to meet their match. Potential pairs meet over lunch or after work for drinks.
Visit www.itsjustlunch.com- Guaranteed face-to-face dates
- Free onboarding interview
- Customized membership plans
- Fully confidential
- Lengthy process
- Can be pricey
It's Just Lunch Reviews
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Reviewed Sept. 20, 2012
So far, I've had two dates that IJL set up for me. The first gentleman was nice guy, very intelligent, and easy to talk to. The only issue here was there weren't really any sparks. My second date IJL set me up on was with a gent that I am still currently seeing. He has been a true gentleman - a lot of fun. Since he travels every 2 weeks, while I miss him when he's not here, I find I can get a lot of my stuff handled while he is away for his job.
Reviewed Sept. 18, 2012
I have been a client of IJL for approximately 2 1/2 months and I have had the most wonderful, positive experience. I communicate with Adrienne and I feel that she has really taken the time to get to know me as a person so that she can find the most suitable matches for me. It is difficult to get to know someone on paper so she goes the extra mile to call before and after each date to hear what I have to say, in addition to reading the responses I sent via e-mail. She is getting to know me as a person more and more and is learning which qualities are the most important to me in a man in order to achieve the most suitable, compatible and successful matches. I am also impressed how she "listens" and knows to arrange my dates in locations that have a higher quality of clientele, food, ambiance, etc. I trust that she has only my best interests at heart and is doing her very best to help find Mr. Right. I'm thrilled to be working with Adrienne and IJL should be proud to have her representing them.
Reviewed Sept. 11, 2012
I joined the dating service last Spring and have been very happy with the professional women they provided for dates. Lisa from the Philadelphia office was very professional and helpful. I'm currently dating a woman for 4 months I met from the service. I would recommend "It's Just Lunch" for professional singles who are interested in meeting quality singles. In my opinion, it is much better to have it organized and meet someone face to face. It's fun, you never know what can come of it, and you don't have to get rejected from the start like from Internet dating. Also, the fee for the service attracts serious professional clients.
Reviewed Sept. 10, 2012
I've been single for a while now and when I was introduced to IJL, I signed up as I wanted to date serious, professional women only. I'm at the age where life is great and the free online services just weren't introducing me to the quality of person that I wanted to meet. Since joining, I've learned how to date again, enjoyed the locations they selected and have met a doctor, a CPA, a vice president and a geologist! How cool, and I'm still dating the Geologist so that was a great match. Thanks IJL for getting me back in the game!
Reviewed Sept. 7, 2012
This has been a great experience with It's Just Lunch. Working with George and Ryan has been awesome, and the dates have gotten better each time. Definitely, it’s a great service for working professionals that do not have time for the online dating scene.
Reviewed Sept. 7, 2012
I went in to see what IJL (Houston) was all about. During my time there, it felt a little odd as I felt they were saying everything to excite and entice me to join. When I asked how much joining their service was, I told them I would have to think about it. I got a follow up phone call and it felt more like a sales call. Even though I could afford the service, I told them I was going to try other less expensive avenue. I was happy with my decision after reading about the reviews on IJL in Houston. A lot of the complaints confirmed my negative feelings for the business. I figure that they are not getting enough members and so are left with the few to set up dates with each other. This is why you see so many complaints that they were not matching with people that members wanted.
A year later, they called again. I was dating at that time. Today (another year has passed), they called again. Those people are not interested in matching up compatible dates. They are merely salespeople. Do your research before you join! Good luck!
Reviewed Sept. 6, 2012
What a colossal waste of money. I ended my membership months ago and they still charge me membership dues. The initial cost for young professional is over $1,000, and after six months, they charge an additional $75 a month. That does not include the cost of meeting people for lunch or drinks. As for the service itself, they repeatedly ignored my basic preferences and encouraged me to go out with guys who did not fit my parameters. A couple of the guys exhibited traits that I specifically asked to avoid. In addition to the parade of guys that I had no interest in, the service often sent me to out of the way locations, and in two cases, to restaurants that were closed down. Save your money - suffer through OkCupid or Plenty of Fish.
Reviewed Sept. 5, 2012
A co-worker of mine has been extremely pleased with his It's Just Lunch (IJL) experience, so I decided to give it a try myself. The process is simple in that IJL sends you on a first date and then you are required to have a face-to-face meeting with a local IJL representative; IJL wants to verify who you are and to receive information about your desired "ideal" match. Additionally, the local IJL Director sets up your dates and all that is required is to show up at the specified restaurant at the prescribed time. To date, most of my dates have shown up on time - with one being 30 minutes late due to traffic.
Another important part of the process is to provide Dolci (the Portland Director) with feedback after each date. During the above-mentioned interview process, I emphasized my desire to meet physically fit women. My first few dates entailed meeting very high quality women, yet they were far from being physically fit. Each time I provided Dolci with feedback, I was honest and continued to emphasize the importance of physical fitness. Accordingly, my last two dates were great in that the gals were highly intelligent and physically fit. To date, I have not met a woman who I would consider for a long-term relationship. Nonetheless, every date entailed meeting a quality individual with whom I had an excellent conversation. This sure beats staying at home. It is, ultimately, a matter of going out on multiple dates before finding a good match. I believe IJL's process provides me with a good chance of meeting that special gal. Accordingly, I recommend giving IJL a try.
Reviewed Sept. 4, 2012
Brandis, the dating director at It's Just Lunch has been working on my behalf since 7/7/2012. I found her to be very warm, caring, precise, efficient, and selective. She really paid attention to details, and was so amazing when it comes to her search for the right match for me. I met the most wonderful gentleman through her, and will be forever grateful for what she has done. I highly recommend It's Just lunch to all of my single friends, and couldn't give enough praise to Brandis. She truly is a gem!
Reviewed Sept. 4, 2012
IJL starts with you with a high rate. If you refused, they will call you back and tell that there is a limited offer for half the price. If you still refuse, they will keep reducing the price. I paid CAD1,600 for one year with 12 dates. They offered to my friend, an old member who didn't want to renew his account, the same price but for unlimited time and unlimited dates. They are very desperate to get your money, and once they do, they will randomly match you with unprofessional, ugly, short, fat men or women.
Reviewed Aug. 31, 2012
This is the biggest waste of money ever! Buyer beware, it's a ripoff. I paid $2200 and dates were fat, ugly, not the appropriate ethnicity and much older than agreed age. It was a total waste of time and money plus it's a blind date and they will not refund you even after numerous horrible experiences.
Reviewed Aug. 27, 2012
I have had a very positive experience with It's Just Lunch. They work hard to find the right match. I have found them to be attentive to what it is that I am looking for in a date. I also like how they set up the date and make the reservations. The restaurants they choose are top notch.
Reviewed Aug. 22, 2012
Reviewed Aug. 20, 2012
Just like so many others who have posted, I feel betrayed, used, and financially abused by IJL. When I signed up, the Director called me the same evening to set up two dates. The first date was a nice guy, but shorter than my preference, and not really someone I had much in common with. I thought okay, not every date is going to be a win and looked forward to my second date. When I didn't get the day-before reminder call my location always does, I called to confirm that I had a date set up. They knew nothing about it, couldn't figure out who it was supposed to be with, and the coordinator I spoke to was rude and said I must have misunderstood. I misunderstood a man's name, occupation, date/time/location of the meet up? Really? How on earth would I have fabricated all these details?
I will admit, my second actual date was pretty close to on-target. In fact, we went on a date of our own after that, but he told me that IJL called him all the time to rejoin after he had previously been a member, and were setting him up on anywhere from 3-4 dates per week, so obviously they are short on men in Houston. My next date was, again, a very nice man but very old for me, very uptight and buttoned-down whereas I am young for my age and trendier. I told them this when I called for feedback. My next date was a carbon copy of the previous one. I am beyond disturbed. These are people I would never meet in the first place on my own because we would never be in the same place at the same time, and had we met, I would never agree to a date with them. The only thing we had in common was having been taken by IJL. There is no match-making involved, no review of preferences. They are not at all delivering what I was promised.
I am gearing up to fight for a refund. I will start by challenging the charge with my credit card company. I have already contacted a law firm that is spearheading a class action suit against IJL, and will post negative feedback on every available online venue. I am seriously considering dropping in to the local IJL office and see if I can meet with a director face-to-face, and mention my bad experience to anyone waiting for their interview appointment. I really wish I had researched them before I signed up.
Reviewed Aug. 19, 2012
At just under $190 a date, this year-long commitment was an investment. I've tried other services and work from home in a demanding, rewarding position. Outsourcing the time and energy it takes to sift through potential matches was a gamble I was willing to try at least one time. I've had four dates. All the men I've dated have had many IJL dates. The man I saw last night has been on 21 dates during the time I've been on four. I get one call a month, no more, no less. I'm attractive, witty, intelligent, educated, and financially secure. IJL obviously has a slim stable of men in my age group (I'm 48) and a vast herd of forty-something women.
Beyond the inequality in terms of dates, even more disturbing, given the price tag, is that the people I've dealt with in the IJL office are uninformed, seemingly uneducated about simple things like geography, and unwilling to take the time to consider even fundamental requirements. When I initially signed up, I said I was unwilling to date men who are separated but not divorced. The third date was with a man who is not only separated, but recently separated from a friend of mine. Before that date, I'd been told about that man by the local in-person IJL contact. She told me in some ways he was a good match for me, but she thought I'd find him arrogant (again, forgetting my basic requirement about separated men). She didn't give me his name, but told me enough about his basic profession that, when I was set up with him the following month, I realized within ten minutes that the fellow across the table from me, who was incidentally already being rude to the server, was indeed the arrogant guy I'd heard about.
It seems the IJL staff doesn't communicate with each other. More to the point, it seems they pull two names out of an age-defined hat and throw those people together with zero consideration of the basics. I'm a vegetarian. That's a pretty simple restaurant requirement. On the first date they sent me to a place that has great vegetarian options, so I thought this was going to be a good experience. Since that first date, every restaurant has considered chicken and fish to be their vegetarian fare. The last time I checked vegetables do not have wings or fins. I know we're doing some amazing things with genetic modification but this, again, is a sign that they cash the check and then disregard the fundamentals. If you're a man, be prepared to put a lot of miles on your car and meet so many women you'll need a database to keep track of them all. If you're a woman in South Carolina, you'll get a date a month. It doesn't matter how much you bring to the table or the conversation, a date a month, no more, no less. Maybe you'll strike gold, or maybe you'll just shovel it out of your checking account.
Reviewed Aug. 19, 2012
This company is a true scam! They charge an outrageous amount of money and put zero effort into make this a personal experience! It has been several months and I have never dealt with the same person to coordinate my dates. It seems like there is a tremendous amount of staff turn around and all of the employees seem overwhelmed with too many clients. They also have no clue about what you are really like. I have had such mismatched dates. It was as if they completely ignored everything that I mentioned about myself and my personal preferences. All of my dates have been a complete waste of my time! Also, each of the dates has been scheduled in locations which have been completely out of the way (for both parties). It has been so inconvenient meeting the dates. This company truly deserves to be out of business! Their business model is run so poorly and the staff is terrible. They promise you the world when signing you; and then once you have paid, the service goes completely downhill. I hope that something is done to dissolve this company. I am in the process of trying to get out of my contract. This was the biggest waste of money that I have ever spent! I strongly advise against joining this service.
Reviewed Aug. 16, 2012
Apparently, the IJL company is not what it started out to be years ago. At the prompting from a friend who met her mate years ago through the service, I signed up. It's a significant amount of money upfront and monthly fee billed automatically to my credit card. I was interviewed by a national dating director in Phoenix (I'm located in North Carolina) and was told that he had several men already in mind to match me up with. I was then turned over to a dating director in Florida (again, I'm located in North Carolina) who matched me two weeks later with my first date. In my initial phone interview with the national director, I stipulated I was not interested in smokers or men who are in the midst of a separation. First date was a smoker. I emailed the feedback as requested and received no contact from the dating director. I emailed the dating director continuously for two weeks to inquire about the second date and was finally matched with a second date after a month.
The second date was in the midst of a separation. I emailed that feedback to the dating director and never received a reply. After two weeks of emails to the dating director, I am still waiting a month later for the third date. In addition, both men from the first and second date told me that they are in heavy rotation and being called two to three times a week to go on dates. Second date told me, "All the women are running together in a blur." I emailed the dating director to relay this feedback and to ask if there was a shortage of men or if it was difficult to match me. The dating director replied it was not difficult to match me but that my dating frequency was as the contract stated, one per month. I have yet to receive return phone calls from voicemails left with the national director.
I would not recommend this service. The amount of money required in relation to the service received is very, very disappointing. Directors do not reply to emails or voicemails. Specific non-match criteria are ignored. Women do not receive the frequency of dates men do (from information relayed by the men on my dates). I feel trapped into continuing the (none) service due to the high upfront fee.
Reviewed Aug. 15, 2012
Debbie rocks! She delivered the best service she could within the constraints. I believe that this service needs to garner more clients in this region. I'm sure it works much better in bigger cities/metropolitan areas. I hope all of their folks work as diligently as Debbie does!
Reviewed Aug. 14, 2012
The service is expensive but well-organized and provides good customer service. The clients are well-screened and the dates are set up in nice locations. Both positive and negative feedback is encouraged after each date. I am satisfied with the product.
Reviewed Aug. 14, 2012
What a disaster and a complete waste of perfectly good $2,200! I wish I had read reviews before I fell for this sales pitch! Just as many of the people stated on Yelp and even here, this is just the number game and no one really cares about what you want or to find someone for you for life or even to date for life. The goal is to send you on the promised number of dates to fulfill the contract and that is about all is to it! Same game is played apparently in all of their branches. I fall a "victim" in Sacramento. No one listens to your requirements and besides, they send you on so-called "dates" to a restaurant located in the hotels! Who would ever go on a date to a restaurant located in Sheraton or any hotel for that matter, except for Peninsula in NYC maybe! How cheap and inappropriate is that!
I am new to the area and because they give you only the restaurant name, I did not know where it is until I arrived there. After the first time, I said that I categorically refuse to go on another date to a hotel restaurant and what did they do? Sent me to a hotel again! Every time, they would tell me that my new date is "handsome" or "very handsome" but I suspect that they don't know what "handsome" really looks like! I thought that I am losing my eyesight or my marbles! I have been told that my dates were tall. Well every time, I was taller than him in my heels on (and I suspect without them too).
Despite of how many times I repeated my requirements, I received only what I guess they had and that was not what I asked for. I would have been just fine to not go on one single date for a month as long as the person I was matched with eventually really fulfilled my basic requirements. Instead, I was sent on bunch of dates with a man I would have never agreed to go on a "date" in the first place! A friend's sure, but we are talking about dating here. Besides, the whole idea of blind dating is just wrong!
After only 5 dates, I have had enough! There was no fun or pleasure in this type of dating. It felt more like a hard labor! They should be expected to pay the money back for unused portion of the contract considering how many dissatisfied customers they have and a complaint keeps repeating itself. They do not listen to anyone's requirements and do not really care with whom they send you on a date with. That is not matchmaking worth $2,200! All I have to say is don't do it! Worst dating experience ever!
Reviewed Aug. 11, 2012
For some reason, living in California made it hard to meet quality men. I knew I was ready for a serious relationship, so I decided to join IJL. On one of my early dates, I was fortunate to be matched with Kyle. Kyle was the kind of guy I had always been looking for but I couldn't find. He was smart, handsome, sweet and a true Southern gentleman. I couldn't believe when he not only opened the car door for me but also handed me my seat belt. We knew pretty early on that we were a perfect match. Kyle and I got engaged after 10 months. We got married in September 2011 and just had a beautiful baby boy just over 6 weeks ago! I owe it all to IJL! After hearing my story, one of my close childhood friends also joined IJL. I am hoping for the same happily ever after story.
Reviewed Aug. 11, 2012
It's Just Lunch has proven to be a very convenient, easy and enjoyable way to meet and connect with new people in similar circumstances. This experience, with the assistance of a great support team, has been both exciting and worthwhile. Being relatively new to NOLA after being away for over 20 years, this was a fantastic way to casually meet new people. Thanks to all at IJL.
Reviewed Aug. 11, 2012
I joined It's Just Lunch in Feb. 2010. My first date is now my husband. While I did go on dates with three other men, my husband and I quickly decided we wanted to date exclusively. We traveled together to PA and NY and met various family members two months later. Six months after we met, my husband surprised me by proposing while traveling through Spain together. Six months later, we had an intimate wedding overlooking the ocean. We spent our honeymoon in Italy. And now, we recently bought our first house together. I owe all this to It's Just Lunch. Everyone they introduced to me was of a much higher quality than what I experienced on dating websites.
Reviewed Aug. 10, 2012
Although the matches I've received thus far from IJL have not led to second dates, I did find a one-hour coaching session with Sherri to be especially helpful for future encounters. The attitude I received was very caring and nonjudgemental, as she addressed my strengths and weaknesses. It was a real treat someone showed compassion for an issue I've been battling all my life that no one else in my life, including family, seems to care about.
Reviewed Aug. 9, 2012
I recently had my dating coaching session with Sheri ** from It's Just Lunch. I joined the IJL dating service approximately 6 months ago. Sheri set up an appointment with me to discuss all aspects of my dating experience so far and offered advice for future dates. We had a wonderful, non-rushed discussion. Sheri asked a lot of great questions and had some wonderful advice and suggestions. I had been feeling a little discouraged by the dating process up until our phone call. Now I am re-energized and ready to get back out there! I would highly recommend IJL to other singles.
Reviewed Aug. 9, 2012
It's Just Lunch has been far and away the best dating service I have experienced. The staff is very professional and strives to make sure you are achieving the goals you set out at the start. My matches have been well chosen to meet my expectations, which are further tailored by the email feedback after each date. I always look forward to hearing from Anton about my next match. The hands-on personalized service from date selection, meeting place to working with Sheri my dating counselor and online forum are too hard to beat.
Reviewed Aug. 8, 2012
I have read a lot of reviews for IJL. Some good, others not so good. This is mine. I joined IJL in January of this year. It cost a lot of money. I have been on 15 dates in 6 months or so, all except 1 or 2 were good even great. This is what I signed up for and I'm very happy with it. Sorry to hear that others did not get on so well. I had been single for a long time and wanted to get back into the dating scene. I have had a great time, meet with a lot of women I liked. To me, it has been worth the money. I am still single but I got what I was looking for. Finding a partner in life can be difficult but that does not mean it can't be fun. Don't stop trying. I won't.
Reviewed Aug. 6, 2012
This is the 2nd time I have tried the service and the first time I dated someone for 9 months. We only broke up because she had to move and I couldn't. The 2nd time, they have done a fantastic job of taking my replies and improving upon them. Great experience.
Reviewed Aug. 5, 2012
My dating coaching session with Sheri of IJL was very beneficial and informative. I gained valuable pointers on how to improve my dating experiences. I highly recommend that IJL members take advantage of this session, which is offered after so many months of membership. Sheri listened very well and responded to my individual needs.
Reviewed Aug. 4, 2012
When I first heard about "It's Just Lunch", I thought there was no way I would ever pay that much for a dating service! But as time went by and I was not meeting quality singles in Las Vegas, I decided to give it a shot. At my initial interview, I realized that the cost was one of the best features of the program! It was enough of an investment that it would weed out those who were not looking for a serious relationship, and those who were not successful, quality professionals! After a little bit of trial and error with some great guys who were not "the one", I met Rick who turned out to be the Love of My Life! We have similar backgrounds, values, and many things in common; but we lived in different parts of town, worked in different businesses, and socialized at different places with different friends. If "It's Just Lunch" had not brought us together, we never would have met!
It's really scary now to think about the fact that he was out there and if I had not joined IJL, I never would have found him. Today we are happily married and couldn't be more grateful to "It's Just Lunch" for bringing us together. It turned out to be the best money we ever spent. We all hope that "fate" is out there bringing us to our destiny, but nobody knows for sure. At least we can be sure that "It's Just Lunch" is the next best thing!
Reviewed Aug. 3, 2012
There are no words that I can write that will express my gratitude for It's Just Lunch. I met my fiance in August of 2011 and we are now engaged as of July 21st, 2012. I would have never imagined that I would have found the love of my life. It's Just Lunch was very helpful throughout the whole process. I only had to go on two dates to find my love, amazing!
Reviewed Aug. 3, 2012
Meeting the man of my dreams!: We met over a glass of wine (which lasted about 3 hours). In a softly lit restaurant, we exchanged stories, shared common interests, and even spent some time just sitting back, comfortable in looking at one another! It seemed like we had known each other forever. It was so easy to talk, and I knew from our first meeting that we would know each other for the rest of our life. The evening ended with a kiss on the cheek, which my husband said energized him to walk all the way home, just reflecting on our special evening.
Next week, we will celebrate our seventh anniversary and also our son's fourth birthday! We are so lucky that IJL helped us carve time out of our busy lives to make time for what is really important. We will be forever grateful!
Reviewed Aug. 3, 2012
Like a lot of people, I was pressured into giving my credit card information. According to the salesperson, she had three perfect women for me that were perfect matches. When I got home and started reading the reviews on the company, I decided not to sign up. However, they already had my CC information and they went ahead and charged my credit card. So now I am wasting my time trying to get my money back. Every time I call, they put me on voicemail. My call has never been returned. So, don’t be a sucker: try a different and more honest company or you are better on your own rather than just throwing money away.
Reviewed Aug. 3, 2012
I dated for many years on my own looking for the right person. I finally turned to It's Just Lunch and met my amazing, wonderful wife. Dina and I have been married for four years. We have a beautiful two year old little girl, who is the light of our lives. Our daughter turns two this week and although she may not approve, she's getting a baby brother for her birthday! Thank you, It's Just Lunch. My family couldn't be happier!
Reviewed Aug. 3, 2012
Success Story - Mike and I were set up almost 4 years ago through It's Just Lunch. We shared a wonderful dinner and many hours of conversation on our first date exchanging numbers at the end of the night. In two days we will be sharing our wedding vows and starting our new life together.
Reviewed Aug. 3, 2012
We got married as a result of an IJL date - First of all, this is the email to the female of the IJL date. Jim and I were arranged to meet in July of 2006. It took our love affair a few months to get off the ground, but when it finally did, we realized we wanted to make it permanent. We got married in September 2007 and going on our 5th year together. I have recommended IJL to many, many, many people. I never hesitate to say how we met. Jim is a great guy and a great person. We have now built a life together complete with a cat, couple of dogs and two desert tortoises. We love the house we bought together and I can't imagine my life without him. Thanks IJL. You can email Jim at ** to get his input. I think he'll concur.
Reviewed Aug. 2, 2012
I recommend joining "It's Just Lunch" - the dating service takes the time to get to know your background and preferences. The result is that they keep working at it until they find individuals who have the perfect chemistry with you. One note: these dates happen more in the evening than at lunch.
Reviewed Aug. 2, 2012
I joined in March 2012 and was told in the initial conversation that they had several men to set me up within as early as two days. It took over two weeks to schedule anything and they canceled hours before the date. I was told I would only be set up with current members but their contract allows for them to set you up with anyone! I was told I would have a minimum of 2-3 dates a month but the contract guarantees only one. Many emails were never answered. The president actually told me she doesn't have email so all correspondence had to be snail mailed. After paying $2,100 and realizing no verbal statements could be relied up, I didn't feel an agreement could even be in place; never mind they didn't do what they said they would.
Update from 08/07/2012:
After enrolling in IJL after a 30-minute conversation with Tabitha, their matchmaker, assuring me I would be set up with anyone of 3 guys she had in mind as soon as that weekend, I regret not researching them more thoroughly online. The Better Business Bureau gives the IJL/DC office an "F" rating. Basically, they told me one thing and something completely different happened. It took them weeks to set up a date with one guy, only to have him cancel hours before the date.
As I expressed my dissatisfaction with the process, I read in more detail the contract terms and saw how they were not in sync with what I was told on the phone by IJL's President and via written correspondence. She said and wrote they would match me 2-3 times a month, yet the contract states they are only liable for setting one date up a month. They told me verbally and in writing that I would only be set up with IJL members but in the contract, it states that they can set you up with anyone who matches. It's disconcerting at best to be in a business relationship with a company whose communications do not match the actual verbiage of their own contract.
I submitted a complaint with my credit card company, which quickly let me know they have several complaints regarding IJL. A formal summary of the complaint was sent to the president by the credit card company and none of the specific discrepancies listed above were even acknowledged! I am still in the process of obtaining a refund despite their above referenced lack of response to these concerns.
Reviewed Aug. 1, 2012
Sheri had wonderful input to help me refine my dating habits. She listened and gave advice that was relevant and that fit my style. In addition, she probed to find ways she could help in different types of situations. Sheri was easy to talk to, had humor, and was sincere. I would highly recommend her dating coaching services from It's Just Lunch.
Reviewed Aug. 1, 2012
Elisa ** at It's Just Lunch is polite and client focused. She works hard to find good matches for her clients and is genuinely happy when things work out well between the people she has set up as a match. If you are looking to date and have money but not time, It's Just Lunch does the work for you. Instead of going out to bars every night looking for the right person or spending hours online searching for the right profile, I let It's Just Lunch spend their time looking for people with whom I'm well matched. IJL does not make magic happen and they do not turn urban dating into a wonderland, but If you have realistic expectations, then you might want to give them a try.
Reviewed July 31, 2012
I don't know what to say. I was told by Mackenzie at the Denver office that she was brought in to replace the previous director because it wasn't going well. She looked at my pictures and told me how great I looked and that it was great that I was fifty two. She said they call it the fabulous fifties and that there were a lot of men who just wanted someone to attend charity events or go to the theater. I told her my criteria for introductions, one of which was someone in a similar income bracket to mine. I have yet to be introduced to anyone who met my criteria. Most men are dissatisfied with the service and say they were continually contacted being asked to join.
I get descriptions which I can tell the man didn't provide once I meet them. Motivational speaker per IJL was really an insurance salesman. Extensive travel equals was in the army. I even had one date tell me that, "You can't tell me a woman with a body like yours doesn't like sex." When I emailed feedback and professional response including suggestions to Mackenzie, I was scolded for using email and told there are two sides to every story. I could write for hours but after five or six ridiculous dates, I have put my membership on hold based on the fact they don't have the clientele they indicate that they have. They often tell you that the men downplay the scope of their job because they don't want a woman to only date them for the size of their salary. This has never been my experience, but instead I have met men who order before me, drink a lot and talk about extracting anal glands from skunks as a stunt, hardly the type to attend charity events.
I know I was lied to and I know they have limited men to even offer though they told me prior to joining that the ratio of men to women was close. They would be far better off to tell the truth. To add insult to injury, they called me to tell me if I wanted someone good looking that I could pay another $7,300 to have a customized search. I obviously made a really bad decision to trust this company and I'm not about to sink more money into IJL. As I've explained to Mackenzie, I'm not Just Lonely, ready to settle for whomever they corral.
Reviewed July 25, 2012
I had not had much luck with internet dating or a couple of other dating services, until I discovered It's Just Lunch. After 1 or 2 dates, George and I were able to communicate specifically enough about what I was and wasn't looking for, that he was able to set me up with someone who I've been seeing for months and hope to be seeing for a long time to come.
Reviewed July 25, 2012
After getting called non-stop for over a year to join IJL, I decided to try it out. I thought it was a little pricey but would offer a good screening and match service that fit with my busy schedule. I have been through 3 coordinators in the first 4 months and the 4 dates were not even close to a match. Be careful! You cannot cancel or get any refund from these people and they will never allow you to speak with anyone other than the lame coordinator you are assigned with. Most of the dates are not lunch; they are drinks or dinner. You should expect to be set up with whoever is available maybe once every month or two with no feedback or consultation from your coordinator. Dates lived an hour away from me and didn't match my criteria which was mostly type, background and common interests. And I live in a decent size market, Tampa, FL. When I discussed the service with some of my dates, they felt the same way about the coordinators and lack of real matching. Don't waste your money on this service.
Reviewed July 23, 2012
I joined and was given a "lunch date" for a Sunday night at 8 pm. It was odd. I was given a man’s name of "Scott". When no one arrived after 15 minutes, I saw a man, who had been hovering in the area while on a cell phone actually, approach me at a table in a fine restaurant and invite me to have a drink with him. He said his name was Alvie. It’s odd considering that my dating consultant's name was Al V.! Could this be my dating consultant taking advantage of the company in order to meet women? When I called the next day, no one will speak to me except Al V.! Odd...same voice and stammer as Alvie! The company does not reply to my calls or emails!
Reviewed July 21, 2012
Patty has been an absolute sweetheart. She's very caring, fun, polite, always in a great mood, loves her job, and has provided me with a great experience through It's Just Lunch dating service. Patty has matched me up with a lot of great matches. It seems like that task would be very hard to do but Patty pulls it off and makes it seem very smooth and seamless. Thanks for all your encouragement and positivity Patty. It's nice to know I have a friend like you looking out for my best interests.
Reviewed July 21, 2012
I have had 4 different Dating Directors during my time with IJL. I had become very discouraged with my experiences and had given up hope that anyone actually read my profile and was making a concerted effort to match me up with someone that fit my criteria. Brienne called me and was so excited and said she had found a great match for me. As you can imagine, I was skeptical to say the least. But her enthusiasm convinced me to give it one last try. She was very professional and informative. She followed up in a timely manner and sent detailed information as to where to meet and what questions to ask during the date.
Once the date was completed, she again followed up with me to see how I was feeling. I cannot tell you how much I appreciated her support. As for the date itself, the lady I met was everything she had explained and it was a great match. We are going out again tomorrow night. I don't know if it will go any further but Brienne single-handedly restored my faith in your service. I will continue to use the service as long as she is my Dating Director.
Reviewed July 20, 2012
It's Just Lunch has been far and away the best dating service I have experienced. The staff is very professional and strived to make sure you are achieving the goals you set out at the start. My matches have been well-chosen to meet my expectations, which is further tailored by the email feedback after each date. The hands-on personalized service from date selection, meeting place to working with Sheri (my dating counselor) and online forum is too hard to beat.
Reviewed July 19, 2012
I have signed up with It's Just Lunch and part of the program after you have a certain number of dates as arranged by IJL is a dating coaching session. This was a great experience. I learned a good deal about myself and how I come across on a date along with a good number of dating tips. I was very pleased.
Reviewed July 18, 2012
Joining It's Just Lunch was a great decision. The "quality" of the men I met was above and beyond my expectations. I didn't realize there were that many amazing single, middle-aged guys out there! All the men they set me up with were successful professionals who were serious about meeting a friend and companion. The employees are courteous and highly professional. Of key importance to me, they maintain your privacy; I'd never consider doing a public, online service and this service was completely discreet.
Reviewed July 16, 2012
Online blind dating - I had a lot of dates but the women here were not interested in anything more than being taken out for dinner. All were very nice ladies. It seems Calgary women around my age are "too busy" in their lives. Thanks for trying. Patty tried her best to set me up with great potential in women and I believe she chose great. Thanks Patty for all you’ve done. You’re a great lady and I wish you all the best!
Reviewed July 13, 2012
I signed up for the It's Just Lunch service. Patty was incredibly professional, caring, thorough and very, very funny. She took care to give me only the best and most personal service. She matched me with a wonderful man, who I've been together with for a year now. Thanks, Patty. You're the best!
Reviewed July 13, 2012
I am very satisfied with my experience at It's Just Lunch. Patty in particular has been very professional and responsive. She is receptive to feedback and works hard to improve her services with each successive interaction. In addition, she has a great sense of humor and has made the whole experience lighthearted and enjoyable. Thank you, Patty, and keep up the great work!
Reviewed July 13, 2012
After being out of the dating scene for many years, I was thrilled to find It’s Just Lunch. I appreciate that It’s Just Lunch has a screening process for their clients. I like that they set up the first date. They have made dating fun and exciting! My dates have been accurately portrayed to me. So far, my dates have been with very interesting, professional, and high quality men!
Patty, my date coordinator, is great at communicating as she responds to all my phone calls and emails promptly. Patty is very professional and very approachable. Patty takes a personal interest in her clients and I believe that she genuinely cares about her clients. She is always willing to work with her clients. I have complete confidence in Patty and I view Patty as a trusted friend. I have recommended It’s Just Lunch to my friends and co-workers. Patty and It’s Just Lunch have exceeded my expectations
Reviewed July 11, 2012
I enjoyed my experience with It's Just Lunch. Andrea (dating director) was very professional and courteous. There is some bad press out there about dating and introduction services. I think individual experiences are very much dependent on the individual and their attitude. I kept an open mind and a lighthearted outlook and it served me well.
Reviewed July 10, 2012
Disappointed - I joined IJL because I believed Rochelle that she could introduce me to women that I have failed to meet on my own. I described the women I was interested in meeting and she said "I could name 20 off the top of my head right now". I was unsure of joining for 6 or 12 months. I was told that if I let them know 1 month prior to my membership expiring then I would just have to pay the difference. After going on a number of dates, approximately 13, and meeting no one that I was interested in, I became very frustrated. I worked with Andrea who was fabulous. I let her know that I would renew for another 6 months and then said I would have to sign up as a new member which meant another $2,400. This was ridiculous so I have given up on IJL! They are more interested in your money than helping you find your ideal match.
Reviewed July 8, 2012
I cancelled my membership after a few months because of the service. The dating coordinator, who contacted me several times, was disrespectful and inappropriate in her comments; some of which were racially sensitive. I sent an email describing my concerns but have never heard back from the director, who signed me, nor the manager. Overall quality of the matches was poor and did not take into account any of the parameters discussed during the sign up. I had one date with the service; the second match was someone I already knew and the 3rd and 4th were absolutely inappropriate. I have the feeling they did not have anyone matching the parameters and simply set me up with someone who matched my age group and occupation. I regret not reading the online comments from other members before signing the contract. I think that overall it is a healthy idea but only under the right leadership.
Reviewed July 7, 2012
It's Just Lunch seems like a novel idea for those who are busy and really wanting to meet someone as it is advertised. But everything that was spoken or written as advertisement seemed to get lost when it came to delivery. The communication is horrible and you can never reach them unless you are the one constantly pursuing a response. First, they will never answer a phone call. You will always get voice mail in my experience. And it is always some really good excuse. Emails go unanswered and they might claim they "never got it." They talked about matches that were available and, of course, they sounded like a great fit. But you never get to meet them. Again, some other excuses tend to come out of a hat as to why they never set up a date and never called you or emailed about the proposed match.
Secondly, in my experience, you are to sit down with someone and validate your info and if anything has changed and they take your picture. A meeting was setup and I was not met for that appointment. So, I just forgot about it for a while and about 3 weeks later, they email they have a match. I then inquired that why would I meet a match if the mandatory step to meet me was never met? I got a surprise response and the tone was this is not a really big deal. I asked them to please follow the steps and do the face-to-face before sending me on another date/outing or whatever they call it.
Thirdly, there was not any indication of a special process to pick potential dates as I was told they discuss each member in depth to other co-workers etc. The same lines and jargon were spoken each time without any delay. And if matches could not be found, I was asked to look at people that were not in my interests or age range and told I really should be open about having a good time. And I agree with that somewhat, but I should be the one initiating that part of the conversation.
By chance, you will meet people that are looking for the same thing, but for the most part, the communication was difficult and there seemed to be no consistency or process in matching.
Reviewed July 3, 2012
Complete Waste of Time and Money - I was stood up on the first meeting and also told she had been in a wreck, sounds like a standard excuse for their screw ups. None of the ladies I met fit the profile I had described. Some were even from out of state in spite of my objections. Ladies I met described similar experiences and like them my complaints fell on deaf ears. I tried to escalate my complaints but the professional closer from the first call when I subscribed was not available. Nobody ever did!
Reviewed June 29, 2012
I was pressured into signing up over the phone. I gave the rep my credit card and was charged $2,200. After this time, I received a copy of my "signed" contract via email. My card was charged before I was able to read my contract. The rep didn't know anything about the area I lived in. She kept naming cities that were far from where I lived. After I agreed to a city close by, she arranged my first date at what I later found out was at a very expensive restaurant. I arrived for my date and waited 30 minutes and no one showed up. I asked the manager to call IJL. She contacted them and was told that my rep would call me. I received a call saying the guy got in an accident and didn't have the restaurant number to call. Really? A professional does not have internet on his phone or a GPS to look up the number?
After talking with the restaurant staff, I found out what a scam this company was. They told me they make reservations under the wrong names. They tell people the wrong dates and times, etc. They said what happened to me happens often. I was supposed to get a call the next day to reschedule with the same guy, but they called with a new guy. I'm now looking into cancelling.
Reviewed June 28, 2012
Patty is a positive, trusting, energetic, and hardworking matchmaker who considers individual profiles before attempting to match 2 random people. Her telephone manner and communication skills are superior. She has a way of making you feel happy whether a match was set or not. She takes her position very seriously and attempts to keep clients active on a monthly basis. All the best, Patty. It was nice getting to know you!
Reviewed June 28, 2012
This company is a fraud. This company promised quality men based on a professional matching service. They set you up with whoever they have available and the men are not professional, not compatible, not attractive, and not anyone I would date. The dates are very few and far between, and the service is terrible. Any time you complain, they feed you the same ** lines over and over. Not only have I not met anyone I would consider dating, but my dates have been very unsatisfactory experiences overall. This is not a match-making service at all.
Reviewed June 27, 2012
I am so sorry I signed up with It's Just Lunch. The initial sales person had excellent skills and I eventually relented and signed up despite the cost being what I considered too high. It's been downhill ever since. The dating director had no client service skills whatsoever. She never listened to anything I said (for example only being able to meet during lunch on weekdays) and sent me emails with misspellings and did not know the difference between AM and PM.
The first date after four weeks, I had absolutely nothing in common with and he told me this had been his experience with IJL for the last eight months. There was no feedback from IJL afterwards. Weeks went by and I was assigned a new dating director. He was finally able to set up a date but after one postponement. I arrived at the restaurant and there was no reservation. The gentleman turned out to be someone I had said at the initial discussion I would not be interested in. I have complained numerous times to the salesperson about the lack of response from the dating director and was told I would have an answer in 24 hours. Not once have I received a timely response or have I ever received an apology for the lack of customer service from anyone.
Two weeks ago, I was told I would have the details of my next date within 24 hours and nothing. Since I signed up in late March, I have had two dates. I fully believe they are doing only the bare minimum so they keep to the contract. I had no illusions going into this about finding the one but for these prices, I did expect outstanding or even reasonable customer service. I will never sign up for anything again without researching it fully. It has been an expensive lesson! Everyone who has been following my story is disgusted with this company and I will never recommend it to anyone.
Reviewed June 27, 2012
Just a quick note to let you know that I have had a great matchmaking experience with the company It's Just Lunch. 2.5 years ago, the It's Just Lunch dating service introduced me to my now boyfriend. I had no success with online dating and it's difficult to meet eligible professional single men in my day-to-day life. I decided to work with It's Just Lunch to help screen the men I was dating and introduce me to people that were interested in a relationship. They made a match! Thank you, It's Just Lunch.
Reviewed June 27, 2012
I signed a contract with IJL (that name clearly appears on my contract). I stupidly went for the "elite membership" (that service is clearly listed on my contract). They gave me 3 IJL matches in 3 months. I went on hold for 5 months. About 6 months after initially signing up, I got an email from the new franchise owner. Then a few months later I found out that person turned the business back to corporate. Since corporate won't deliver the services of the "elite" portion of my contract (and the original "IJL representative" didn't get around to it either), I asked for a refund for that portion of my agreement. They refused. What really irks me is that they consistently try to tell me I didn't sign up with them, but in fact the agreement I signed clearly states (in several areas of the agreement) that the agreement is between It's Just Lunch and me. What happened is I got - well, you know what, and it wasn't with an IJL date. I would never recommend this company.
Reviewed June 27, 2012
The Washington, DC franchise of It's Just Lunch should be called It's Just Lies. They posted that they contacted me and resolved the issues described in my previous complaint in 2010. While someone from the company did contact me and asked me some questions, she never attempted to resolve anything. It has been over 7 months. I told It's Just Lunch that I expected a refund since they did not uphold their contractual obligations, and I was told that the owner would contact me to resolve the issues. They never provided the last date nor did they provide the services described in their contract for the first two dates. Mr. ** never called, and no written correspondence ever occurred, either to my mailbox or email. They kept my money and never honored the terms as described in their contract. There may be a few of you out there with positive experiences at some of the IJL franchises, but ladies and gentlemen, do yourselves a favor and don't waste your time at the DC franchise.
Reviewed June 26, 2012
My experience with It’s Just Lunch (IJL) has positively exceeded my expectations. IJL reps are prompt in returning calls, sharing dating tips, and addressing issues that have enhanced my dating experience. The matches are well thought out and meet the desired criteria. I recommend IJL to anyone new to the dating scene.
Reviewed June 25, 2012
It's Just Lunch is really another It's Just a Ripoff. When I first went on interview with them, the sales rep told me they had tons of attractive women dying to meet someone like me. Of course, I knew this was a good sales pitch, but I thought "Oh well, let's give it a try." I didn't like their service from the first date. I asked ITL that I wanted out and to refund my money. They said that they couldn't refund my money, that I had two weeks to cancel, but the first date took place 3 weeks after I signed up so there was no way I could have known how bad of a service they had. I spent $1,300 for a membership. I went to 10 dates - none of them were good matches at all. Some ladies live an hour and a half from the meeting place. I must have spent an average of $35 per date, so that is another $350 down the drain.
Reviewed June 21, 2012
I changed my review on 11/11/11, and got one more mismatched date. After further complaints, I was offered a lifetime membership! I was told that they would let me know anytime a compatible man joined up. Since then, I heard nothing. So, in May, I said that I was very dissatisfied about this. I was then told that I was placed in an inactive file, and that was their policy, i.e., what they meant, for "lifetime membership". I wrote back and said that was not my understanding at all, and that I wanted a manager to contact me. No one has contacted me from It's Just Lunch.
Reviewed June 20, 2012
I just wanted to share that Patty from Its Just Lunch is very professional and is great at what she does. I believe her role is very challenging and Patty truly tries to understand her clients and does an amazing job. I would highly endorse Patty to find anyone a date. She's the best!
Reviewed June 19, 2012
Robyn at IJL is an extremely good salesperson and before I knew it, I was impulsively signing up for their services. After reading the reviews for IJL, I tried to cancel the membership two days later and was told by Robyn that there was a no cancellation policy for GA. Robyn convinced me that I was just nervous and after giving them a try, it would be money well spent. After only one date, I knew this service was not for me. My date told me about the problems he and the other women he had dated have had with this company. He told me the company told people the wrong times to meet, which they did to me as well. He also told me people had been sent to the wrong restaurants on the wrong days and so forth.
The following week, Amber sent me an email with dinner reservations meant for another person. I told Amber that this service was just not working for me and I would like to discuss a refund. A week later, she finally called but we have yet to resolve anything. I refuse to go on another date matched by this company and I cannot believe that a company would get to keep the full $2,600 for one date and one phone call with the company.
Reviewed June 19, 2012
Sheri (the dating coach) did a great job of giving me some tips to make my dating experiences that much better. She was nice, knowledgeable and a pleasure to talk to. I highly recommend It’s Just Lunch to anyone whose job keeps them busy and unable to get out and meet new people.
Reviewed June 15, 2012
Patty is terrific. She takes time to listen to what I want and tries her best to match who I am looking for. Patty focuses on the positive qualities of others, which is an example we can all learn from. Patty is a very caring person and has taken very good care of me. I would not hesitate to recommend Patty and It's Just Lunch. Thank you, Patty.
Reviewed June 14, 2012
This company is a total scam! I had tried to make a complaint with the company through multiple outlets and even stopped by their office and called their corporate office. I did not hear from anyone nor could be directed to someone in the corporate office for 5 weeks! I finally disputed with my credit card company and miraculously, I received numerous emails saying that they have been trying to get in touch with me. This company has no customer service skills. They also tell you that you will go on one to two dates a month, but they give you the bare minimum to meet their contract needs. When I had my face to face, they told me they had two matches for me, but I didn’t hear from anyone until one month later. Then my dating director had no clue who those two matches were. The men that go on the service go on at least three to four dates a week. I was not informed that the people I would be going on a date with would be "serial dating”. This company is disgusting and a total scam. I’m still trying to get my money back. Buyer beware!
Reviewed June 13, 2012
This dating service is a scam! I blame only myself because I did not look at reviews before joining. Reading comments now confirms my experience. The following are just a few problems: They did not listen to me during the interview, or if they did, it did not matter because they proceeded to ignore all the things I said were important about matches. They blatantly lied about how many dates there would be. They said, "As many as you have time for! We are experts in scheduling so if you have the time we have the dates for you!" Of course it is my fault because I failed to read the fine print in the contract which says there will be a minimum of one date per month (which is exactly what they offered).
They ask for feedback and then continue to ignore it! When I mentioned that my dates were not matched in terms of politics or religion, I was told "Oh we do not recommend talking about this on the first date." Seriously? Also, in the fine print is you need 6 weeks notice to cancel or they will keep charging your card. Fortunately, I saw this in someone else's negative review in just the nick of time to cancel without extra penalty.
All the guys I met had the same complaints: IJL doesn't listen, matches them with inappropriate people, and obviously has more men than women in the 40’s age range because they heard the same complaints from all their dates that the women only had one per month whereas men really could go on lots of dates! I was initially scared to try internet dating which is why the idea of a personal matchmaker seemed so appealing. I was really ready to meet someone though and 1 (bad) date a month was ridiculous. So after the first month I got on some websites and before my contract was up with IJL, I had met lots of great guys online.
Different sites might work for different people but I was on match, eharmony, POF, and OkCupid and got consistently great contacts on OkCupid so I wanted to recommend that to anyone reading this. Save your money and go online (OkCupid is free too!). When I think of the amazing amount of money I wasted on IJL, I was mad at myself but realize it’s just my "stupidity fee" for not looking into their reputation first!
Reviewed June 12, 2012
I am in Norfolk, VA. I signed up in 2011 for IJL. In one year, there have been three regime changes. Not very professional but I can deal with it. My general impression with IJL is it is not a matchmaking service. Essentially, if you pay to join, literally they match the age demographics and race preferences together. I am a 37-year old white male. I told them to match me with 30-40 year old white women, which they did. However, there was nothing more than that to the equation.
Many of my dates had no facts about me at all other than my first name. The matchmakers do not even have pictures of the people they are matching, but they tell you every girl is stunning or beautiful. Of course, none of the women were beautiful. Many were nice but absolutely no chemistry because the matchmakers have no compatibility factors to consider. There is absolutely no matchmaking to this service at all. It is simply matching people who are dumb enough to spend $2k on a service hoping for love. That got my money. Hopefully, they will not get yours. Hey, Dick meet Jane. She is your age and your race, should work out great. Oh, and give us $2,000 too for the finder's fee.
Reviewed June 8, 2012
I wanted to extend my gratitude to Sheri and everyone at IJL in making my experience with your agency all worthwhile. Although I have not met that one special someone, I have met many interesting and wonderful ladies. I am very appreciative of the way you accommodate my hectic and unpredictable schedule and the always pleasant phone calls I receive from my dating directors. Please continue to keep up the good work and I hope to continue to do business with your agency... just not for too long.
Reviewed June 8, 2012
I've been working with the team at "It's Just Lunch" for almost 6 months and I have truly enjoyed the experience. Pat and their team of professional matchmakers are professional, insightful, encouraging and a pleasure to work with. I would recommend this program to any busy professional who is serious about wanting to date.
Reviewed June 8, 2012
I joined IJL for dating services to find a compatible lifetime companion. My experience throughout the matchmaking and dating process was completely positive. IJL provides a full scope package. They take care of finding matches, scheduling the dates and making arrangements for the meeting venue. I have previously tried other matchmaking systems and found the quality and character of matches through IJL far exceeds that of the persons that use the typical online dating system. All of my dates through IJL were accurately portrayed, very interesting, and truly had the same objective as I did - to find a lifetime companion. I'm very excited to report I believe I've found my companion. Thank you Pat. Thank you IJL.
Reviewed June 7, 2012
I went to court in Sacramento. It's Just Lunch did not bother to show up. I won the case, but they never paid back the service that was not provided. I am still looking for my money back.
Reviewed June 7, 2012
I just received an e-mail from Consumer Affairs stating, "Thank you for submitting your review to Consumer Affairs on Nov. 5, 2007. It's Just Lunch! has contacted us to resolve the problems customers such as yourself may have had with them." It's Just Lunch has in no way rectified the situation. They would not give me back a pro-rated amount of my fee. They would not offer any resolution other than to keep sending me on lousy dates. They completely lied to get me to sign up and I feel their practice is entrapment. This has never been resolved. I would just like to make record of that here since the e-mail I was sent by Consumer Affairs was a do not reply e-mail.
Reviewed June 7, 2012
It's Just Lunch has done an excellent job of finding me matches that share my interests and live in my vicinity. Though difficult to find locally, Adrienne has gone that extra mile and I really appreciate the effort. I would recommend It's Just Lunch to any single person trying to meet the right man/woman.
Reviewed June 6, 2012
Great service. I have been pleasantly surprised at how thoughtful and thorough George at It's Just Lunch has been. I had read such negative reviews for this service. Part of me wondered if people with negative experiences also just had bad attitudes towards dating in general. What I know for sure is that any concern I have had, George has taken the time to discuss and answer questions immediately. I feel like he takes his job seriously and has sent me on some fun dates. I don't expect that I'm guaranteed to meet the perfect guy. But I do expect for my money to get personalized service, attention to what I like and don't like and thoughtfulness on the dates I'm matched with. So far that has been done in spades. George has managed to make dating fun again and that's exactly what I feel I paid for.
Reviewed June 1, 2012
Patty has been an absolutely tremendous person to deal with. She is always courteous and pleasant, has a good sense of humor. She does a great job describing matches and their qualities, very efficient at setting up dating encounters, always encouraging me for feedback and making every effort to find a match that is right for me. I highly commend her for her efforts.
Reviewed May 29, 2012
So this site appears to be one where complaints may be filed, but in my case, I'm writing for other reasons, namely to recap my positive experience with It's Just Lunch! As an extremely busy senior executive, I was looking for a way to have some assistance with the tedious effort of dating, while maintaining a high level of discretion that I mandate in my life. It's Just Lunch accomplished both! From the initial interview through the many dates that were set up, I can honestly say that the IJL associates were very professional and responsive. More importantly, I was on well more than a dozen dates that were set up with the organization and I found that the women were all very intelligent professionals who shared many of the same views I had.
I could go on, but will just close by saying that I would personally recommend this service to anyone looking for a service that can help introduce people who may otherwise not cross paths, maintain discretion and do it all in a way that was productive and fun.
Reviewed May 25, 2012
"It's Just Lunch" is a great service. I have tried all the major dating sites (with bad results). Ryan at Just Lunch has taken the time to get to know me and arranged high quality dates with wonderful ladies. If you're serious about dating, go to "It's Just Lunch" and ask for Ryan.
Reviewed May 24, 2012
I have participated in the IJL program twice. My decision to return was heavily weighted by the fact that I would get to deal with Patty again. I found Patty to be professional, personal and very concerned with doing a great job matching up her people. I felt a strong personal connection to Patty and always enjoyed my chats with her. Most importantly, I felt that she was really on my side and was very successful at getting me only the best matches. In fact, her last match for me was a home run. We've been together for just over a year now. Thanks, Patty!
Reviewed May 23, 2012
I am very satisfied with my recent experience working with It's Just Lunch in Ft. Lauderdale and wanted to post a comment about my experience. The person they introduced me to has everything I'm looking for - brains, looks, money and personality. We've gone out twice and I can't wait for our next encounter! Hands down, it's been one of the best dating experiences of my life. I'm so glad I invested in this service.
Reviewed May 22, 2012
I am extremely pleased with my experience with It's Just Lunch! Patty is an amazing, energetic and enthusiastic lady, with whom I had the pleasure of speaking with every few weeks when she gave me a choice of partners I could go on a "first date" with. Over time, she understood exactly what I was looking for and succeeded in matching me with an amazing man, whom I am enjoying spending time with!
We have put our memberships on hold with It's Just Lunch and are looking forward to getting to know each other better! I strongly recommend Patty and IJL for people who are serious about meeting people they are compatible with, given the increased security and professionalism of the IJL process!
Reviewed May 22, 2012
George is the first one in 3 years to do what he said he would. He matched me with someone who actually fit the profile of who I was looking for. Fourth date coming up soon and we'll see what happens from there. But I'm more hopeful now than any previous experience with similar businesses.
Reviewed May 18, 2012
I have found using It's Just Lunch to be a very positive medium for meeting like-minded individuals, who like my self, can't just seem to get time to meet others in social settings. The fee to join I felt would keep unwanted time wasters at bay and that only serious people would be interested in joining. So far, I have met some lovely woman, able to communicate, and is positive in life attitude. The opportunity to meet face to face far and away is much more productive than many, many emails or text messages through the standard internet dating providers. Yes, thumbs up to It's Just Lunch.
Reviewed May 18, 2012
I rejoined It's Just Lunch at the beginning of the year after being a member a few years earlier. While I did not have a lot of luck with the service, staff at IJL were friendly and professional. They listened and set me up with women I was looking for. I met a total of four women (one never showed up), and the dates I went on were with quality individuals. Since the odds of hitting it off with someone on a blind date are a long shot, I went back with low expectations. People should join IJL with the intent of having fun and getting dating experience instead of believing they will find Mr. or Mrs. Right. This is IJL, not Great Expectations.
Reviewed May 17, 2012
My experience with It’s Just Lunch (IJL) has positively exceeded my expectations. IJL reps are prompt in returning calls, sharing dating tips, and addressing issues that have enhanced my dating experience. The matches are well thought out and meet the desired criteria. I recommend IJL to anyone new to the dating scene.
Reviewed May 11, 2012
It's Just Lunch has exceeded my expectations. I have only been a member for three months and have already been on 6 dates, and have another one scheduled. I have met several interesting people and have enjoyed the "no pressure" environment. I would highly recommend "It's Just Lunch".
Reviewed May 11, 2012
I posted an unhappy comment here recently about not getting a refund. I'm happy to say It's Just Lunch refunded my initial deposit in full, just as they had promised. I'm ashamed I said bad things about them here. They did their best to help me, but the limited availability of matches in my area and my disability (vision issues) made it difficult for me to drive 200 miles to the nearest big city. If not for all the bitter, spiteful other comments about them here, I never would have doubted It's Just Lunch in the first place. Shame on me for believing the hateful words of people I don't even know and not trusting in the nice people I talked with at It's Just Lunch. I would encourage people to give them a try and just sign up for a short term contract on a monthly basis (I signed up for a whole year) so you don't panic like I did when things didn't work out as hoped. Please, please disregard my previous comments. They were made in haste, anger and disappointment.
Reviewed May 11, 2012
Great IJL Experience! On just my second first date scheduled by It's Just Lunch, I met an excellent match that I look forward to pursuing a relationship with. IJL took the time and effort to find someone that met my unique preferences and made all the arrangements for the first date, which made the first date very carefree and easy, allowing me to focus on getting to know my potential match. IJL is a great service!
Reviewed May 10, 2012
I met a fantastic guy on the first date! We had an incredible amount of things in common, lots of things neither of us had even disclosed! It was a great experience and I would highly recommend it!
Reviewed May 10, 2012
I was very happy with the service It's Just Lunch provided. They listened to what I wanted in a match and delivered. I can't say enough how happy I am and have recommended their services to many of my friends and coworkers.
Reviewed May 10, 2012
Here's the thing about IJL: they don't have enough members for it to work. They'll ask you what you're looking for and you'll say something like, "Oh, I don't have a type. I just want to meet people in my age range who aren't overweight." Almost immediately, you'll be set up on dates with people who aren't in your age range and are overweight. Why? Because their only contractual obligation is to give you 12 dates during the year-long membership period. If they didn't do that, they'd have to give you a partial refund. So instead, they set you up on dates with people who are nowhere near potential matches. The result is that IJL is much more of a crapshoot than online dating where people at least have to claim to fit your criteria before you'll meet them. Given that you'll just be meeting 12 random people, your money would be better spent elsewhere.
Reviewed May 10, 2012
My experience with It’s Just Lunch (IJL) has positively exceeded my expectations. IJL reps are prompt in returning calls, sharing dating tips, and addressing issues that have enhanced my dating experience. The matches are well thought-out and meet the desired criteria. I recommend IJL to anyone new to the dating scene.
Reviewed May 9, 2012
I purchased an 'It's Just Lunch' subscription last November and want to share my good experience with Consumer Affairs. This whole experience has been well worth it. After casting around on various dating websites for quite a period of time, I've found IJL to be a refreshing change of pace. The process works exactly as advertised and I've found their staff to be very personable, professional and helpful. Patty is a awesome coordinator - dealing with her has been a pleasure from the start. I wholeheartedly endorse IJL.
Reviewed May 9, 2012
Patty has been my agent from Just for Lunch who arranges the dates for me. She is very pleasant to deal with and has done an excellent job. I've enjoyed my experience with Just for Lunch and met some very nice people.
Reviewed May 8, 2012
I joined Its Just Lunch in Vancouver because becoming single at the age of 59 seemed daunting to me. However, the staff at Its Just Lunch have made entering the dating world comfortable, accessible, fun, entertaining, exciting and at the same time, kept it professional. The process was sufficiently simplified so my part was made really easy. My first date met my expectations and I probably would not have otherwise been able to meet this caliber of man on my own. I would not hesitate to recommend IJL to anyone in my situation!
Reviewed May 8, 2012
I have found the people at IJL to be engaging and friendly. Most of all, I have found them to be entirely dedicated to making painless what can otherwise be an uncomfortable and stressful part of life.
Reviewed May 7, 2012
I just wanted to say I didn't have the greatest experience with It's Just Lunch, but there was one person who helped me and took care of business unlike anyone else there. His name is George (coordinator for LA). George is by far the most together and organized person at It's Just Lunch. I told him what I wanted and he got it for me instantly and constantly. If it wasn't for George, I would be complaining and demanding my money back, but I must say he is a credit to that company. Thank you.
Reviewed May 7, 2012
Well, I must admit I was quite taken aback by the expense of It's Just Lunch. I almost didn't join because of the costs, but boy, am I glad I did. I met Troy on February 25 at the Wine Cellar here in Jacksonville. We immediately hit it off. We have been together every day since. We are planning our wedding; hopefully in September. Great job, everyone at It's Just Lunch; you helped me believe in love again.
Reviewed May 6, 2012
I’m new in town and wanted to meet women who had a desire to be in a relationship. I didn’t want to utilize the “no-cost/low-cost” internet dating sites as those women expended limited energies and expenses. I didn’t think I’d find my match there. I also considered “professional, high-end, matchmaking services”. I spoke to one. They immediately found "two perfect matches” and were eager to set us up. All it would take is $25,000 (women join for free or a very nominal fee). The 2 matches, both 20 years younger than I, neither had a full-time job and they both were described as runway model-like. Had the match making service even asked me about my preferred “type” or age, I would have described a very different person.
On a friend’s advice, I met with an IJL dating director in NYC. She spent an hour getting to know me and the “type” of women I was interested in meeting. I liked that both the males and the females paid the same monies. I found the dates I was set up with met at least some of my criteria. I also learned a lot about myself. I learned that certain characteristics I thought wouldn’t matter to me, did. I met very interesting people, women who I otherwise wouldn’t have met any other way. The ones that weren’t a fit I assumed likely acted very differently during their initial IJL interview (read: “8x10 glossy”) and I got to see the “real” person. But it truly was just a lunch, a lunch I was going to eat anyway. So why not eat it with someone else, why not get to meet someone new. If you don’t like the date, a simple “Wow, look at the time… check please.”
If that’s the worst thing that happens to you in a given week, consider yourself very lucky. Besides, the upside is so worth the time and effort. I found the dating director responsive, prompt and very professional. Though I’ve never met them personally, I’d consider them my friends. As such, I’d sincerely recommend the NYC It’s Just Lunch service and team.
Reviewed May 5, 2012
Coaching session - Sheri spent some time with me on the phone and helped me understand and structure dating enhancement strategies. She was very patient and conveyed her messages very clearly. She also gave me many opportunities to ask questions and additional resources. The talk with her has given me more confidence and altered my strategies for the better.
Reviewed May 4, 2012
It's not just lunch but an exciting way to meet people. Not all of them are perfect matches if there is such a thing, but they all are interesting and have something to share. How fun to have be set up with someone they picked out. You have to do absolutely nothing except show up. How easy is that? Great program. Perfect for elders. Where is a 60 to 70 year old to go if you want a dating service?
Reviewed April 24, 2012
This is a scam. They told me "we understand this is a trying time for you!". They were not upfront and misleading. I felt like a trapped animal. They have my money and they won't give it back. I never even went on a date. It was like a tag team and then when I was giving them a hard time, I had 4 people calling me and harassing me to use their service. To add insult to injury, I own my own business for 33 years and I can't believe I was taken advantage of. All the red flags were there. I even went to this sales person office to meet her and it was a shell of an office. No personal pictures or things that would indicate that this was a legit business.
They had me sign the contract. I asked about the refund policy well. It says you have 3 days. Well this women were nowhere to be found for 3 days, never answer my phone calls and were not available. She said 3 dates. Well the contract says 3 introductions. Meaning, if they mention a potential date's name, that is considered an introduction. That is **. I am sorry I didn't read all the reviews first. If there is anyone who can help me put a stop to this and return my money, I'd appreciate it.
Reviewed April 5, 2012
I have complained about the performance of the service with BBB and a local government consumer affairs department. IJL continued to preach what they told me and convinced those organizations that they are here to help. Based on their performance, they have not. I have been set up with dates that don't match my qualifications and also was set up on a date where the matchmaker did not meet the date.
I’m seeking an attorney and clients of It's Just Lunch to sue It's Just Lunch for fraudulent business practices. For any client and/or former client who have been deceived by It's Just Lunch, we are planning to sue them to get our money back. Paying upfront fees and receiving poor service are unacceptable business practices. We experienced dates that did not match the qualities we asked for. Also, we went on dates where the matchmaker did not even meet the person. Also, they claim to be a matchmaking service on their website and are actually a dating service.
Reviewed March 24, 2012
I never applied for It's Just Lunch. There's no way to remove this just perfect dating site. I never applied but they fluster my emails for no reason and they have no cancellation page. I want this to stop. I am a woman and a senior and do not need to see dirty women looking to have sex.
Reviewed March 3, 2012
I had never used any type of dating service before, I was hesitant about putting my personal information online and the advertisements for It's Just Lunch (IJL) that I heard on the radio made it sound like a great option for me. I made an appointment in early August 2011 with the Milwaukee-based IJL branch. I was interviewed, decided to join and was charged $1900 for a standard membership. I wish I could turn back time and would have read the complaints on this website before I allowed them to bill my credit card. It has been an utter nightmare since August.
The day after I joined, I was called by the staff member who did my interview and was given the biggest pressure sell of all time to upgrade to the "Elite" membership. She made huge promises about the personalized service she would give me and began telling me about the great matches she had in mind for me. I do not know why, but I forked over another $1900 and was sucked in. As many of the others have written, IJL took its good old time getting dates set up and it was always difficult to get a response from them via phone or email. I was set up on three dates that were a complete waste of time. It was as if I had never been interviewed as the dates I was set up with were nothing like what I had described I was looking for. After 3 experiences that were a waste of time and money, I decided I wanted out.
I battled for two months and was finally promised in writing a refund of $3325 of my $3800 and was told that it would be credited back to my card in 30 business days. That amount, I felt, was ridiculous given the minimal work IJL had done. 30 days passed and no refund. After daily calls and emails, the owner finally called me and said that the employee who promised my refund did not have the authority to give refunds and was no longer working for IJL-Milwaukee. I had to start the fight for my refund again. In December, I filed a complaint with the Better Business Bureau (BBB) of Wisconsin. The following day, the owner called me and proposed a $1900 refund and a new contract for a year of Elite membership and said that she would act as my personal "matchmaker" for that membership term. I agreed and was told that my credit card would be refunded $1900 in 30 business days. At the end of January, there was still no refund.
Multiple calls again and I was emailed a photocopy of the receipt for the credit. My card company had no record of any such credit and I was then told by IJL there was a "technical error" and they would investigate. Another week passed. In early February 2012, I was told that their legal team was involved and that no refund would be granted unless I signed a confidentiality contract and pulled my complaint from the BBB website. I am disgusted by the way these thieves take advantage of people who are just looking to connect with someone special. They make promises they cannot keep, they are unresponsive and stretch out the time between contact (convenient for them as the memberships are time limited), and they have gone back on written agreements on more than one occasion. I have no doubt that had I signed the confidentiality form and pulled my complaint with the BBB, I would still have never seen any refund. They have stolen my $3800, but they will not take away my freedom of speech. I am now on a mission to prevent them from stealing other innocent consumer's money.
Reviewed Feb. 20, 2012
Don't waste your dollars. I joined It's Just Lunch hoping I would find my soul mate. I am a professional scientist who keeps in shape and is above average in the looks department. Of all the dates I went on, I was only interested in one of them. After I expressed concern about how most of the dates were unattractive and overweight, the number of dates they set me up on started to decrease.
Before joining, I did not read the many negative online reviews and I feel it is my responsibility to add my two cents. I got the feeling all they are doing is fulfilling their contract by ensuring members are given the minimum number of required dates. That is it. Nothing more. Now that I think about it, out of a pool of 800 people in the Denver metro area, there are not that many people for them to work with.
When I first talked with them, I asked about the percentage of men and women in my age range, but they were not able to give me an answer. Why not? Simple commands in Excel could have provided the answer. Also, when I went to meet with them, I noticed on the door there was a makeshift door bell and a peep hole. I thought, "Why do they have this?" My guess now is to not open the door to angry customers. I have not had luck with online dating as well. I am going to search for my soul mate the traditional way.
Reviewed Feb. 20, 2012
So glad I read these reviews before I handed over $2,700 for an annual membership! I'd like to know exactly how many active clients they have if 95% are referrals. Reading through these reviews, I don't see how any of them would have made a referral.
I found it strange that the "dating specialist" didn't plan to meet with me until after my first date. Also, the sales person assured me there were plenty of guys who met my criteria. She told me she can't get back to all inquiries because she sometimes has too many potential clients and won't be able to help them all (I took this to mean she has too many female clients and not enough male clients). How does she know this she has potential matches for me (I was told there was a guaranteed minimum of 12 and no maximum) if she didn't have any of my statistics? She mentioned two other employees who would be helping me with the process. I wonder if I would ever hear from her again after I paid my membership.
Maybe everyone on here should get together and we can form our own matches. I hope more singles contemplating this dating service read these comments before signing up. Thank you for being honest with your experiences.
Reviewed Feb. 16, 2012
I joined IJL on September 9, 2011 after a very pleasant but high-pressured phone conversation with a local director. After 45 minutes and $2,500 for a 12-month contract, I had high expectations that this service would provide me with the exact dating opportunities I desired. It was wonderful to hear that even though I did not live in a big city, I would have just as many opportunities as everyone else to find my perfect match. I had no idea that this sales person had convinced me to sign up for a service that is based on fraud.
After my first date on September 20, 2011 I did not hear from my dating director for over two months. At the end of November I sent emails and still received no response. Once I contacted my original sales person, I finally heard back from my new dating director. This was now the second dating director I had. Each time I spoke to this person she was disinterested in my needs, distracted and disorganized. At one point she suggested a particular match that enjoyed skiing, and added that he was nowhere near as good as I was since I was basically skiing at a professional level. I have never skied in my life. In fact, most of the matches she suggested had interests that did not compare to mine.
My second date was finally scheduled for late December. He was outside my age range and physical preferences, we had no interests in common, he came across as cheap and I learned that he had just traveled to the Ukraine seeking a potential bride. I was told that this terrible date was not my dating director's fault since my match had yet to go through the screening process that you are required to do only after your first date. I happened to be his first date. Part of the allure to this service is the screening process.
After weeks of not being contacted by IJL, I had to send another email asking about next opportunities. I was told about many but was finally matched with someone who was again outside my age range. When I arrived to the restaurant for our date, after driving 45 minutes from my home area, the reservation did not exist at the restaurant and the match never showed. I believe that this date never existed, or it was cancelled without my knowledge.
After complaining via email, I was transferred again to a new dating director that assured me she would turn my experience with IJL around. That evening, she scheduled a date for me without checking my availability or telling me anything about the potential match. She also thought I lived in a town 1.5 hours from my home town. She called it an honest clerical error when reviewing my profile. At this point I asked for my contract to be canceled and for a full refund since the service provided did not meet the contract obligations. I was told by a manager that refunds were against company policy.
IJL is a scam that preys on the vulnerable. They tell you exactly what you need to hear in order for you to spend a significant amount of money for a service that you are lead to believe is reputable and of high quality. Once committed to the contract that is designed to protect only IJL and not the participant, you are treated with disrespect, your matches are not of the caliber that you paid for and your dating director is not professional and is nowhere near the expert that the company claims. In my opinion, they are matching people based on availability and location, not on interests or preference.
Reviewed Feb. 11, 2012
I've been on this dating site since November 2011. I had one date with a man who spent the better part of the date complaining about It's Just Lunch. I had to travel over 40 miles to meet my date. The date started at 8:00. p.m. on a Monday night. Okay not a big deal until I found out that my date lived just a few miles away from our date location and Monday was his day off work. My date said the Ryan our IJL contact scheduled the time and location without his input. The date could have started earlier and been at a more centralized location given the fact I had a bit of a drive after the date and an early morning the next day.
When I had my face to face interview with the IJL staff, they spoke of all the men who fit my criteria, and I was told that if I wanted to meet a man, the right man I'd need to be the one traveling to locations outside my preferred area because I'd have a better chance of finding my match. When I asked why we couldn't make the meeting location something more equitable to both parties, I was told that they Inland Empire customers were part of the Orange County pool and that they would never make they OC clients drive to the IE. And then they added, besides the OC is much better who wouldn't want to find someone in the OC. She basically went on to say that we in the IE were less deserving and therefore we had to be the ones making the long commutes. When I told them this was impossible during the week because traffic was a major obstacle, I was told that was an issues I'd have to deal with to find the right man. When I asked if they would speak to my potential dates about meeting at a centralized location, I was told that was not possible. They never make their OC clients travel outside OC for a date and I would have to travel to meet the men... end of story.
Four to five possible men were notes as future dates. A very short review of each was given to me. I was told Ryan would be in touch with me to schedule my next date. Ryan did contact me but by then the holidays were here and I was told no one wanted to date during the holidays. A date was three weeks into the new year at a time and date that I could not make. I contacted Ryan to let him know I could not make the date and after many attempts to reach Ryan to date, I have not received any word from him except him confirmation that he got my message.
It's just lunch has been a complete waste of time and energy not to mention money. I wouldn't and will not refer anyone I know to this site.
Reviewed Feb. 10, 2012
It's Just Lunch! seems like a novel idea for those who are busy and really wanting to meet someone as it is advertised. But, everything that was spoken or written as advertisement seemed to get lost when it came to delivery.
The communication is horrible and you can never reach them unless you are the one constantly pursing a response. First, they will never answer a phone call. You will always get voice mail in my experience. And it is always some really good excuse. Emails go unanswered and they might claim they “never got it”. They talked about matches that were available and, of course, they sounded like a great fit. But, you never get to meet them. Again, some other excuses tend to come out of a hat as to why they never set up a date and never called you or emailed about the proposed match.
Secondly, in my experience, you are to sit down with someone and validate your info and if anything have changed and they take your picture. A meeting was setup and I was met for that appointment. So, I just forget about it for a while and about 3 weeks later, they email they have a match. I then inquired that why would I meet a match if the mandatory step to meet me was never met? I got a surprise response and the tone was this is not a really big deal. I asked them to please follow the steps and do the face-to-face before sending me on another date/outing or whatever they call it.
Thirdly, there was not any indication of a special process to pick potential dates as I was told they discuss each member in depth to other co-workers, and etc. The same lines and jargon were spoken each time without any delay. And if matches could not be found, I was asked to look at people that were not in my interests or age range and told I really should be open about having a good time. And I agree with that somewhat, but I should be the one initiating that part of the conversation.
By chance, you will meet people that are looking for the same thing, but for the most part, the communication was difficult and there seemed to be no consistency or process in matching.
Reviewed Feb. 9, 2012
I posted a complaint to the BBB based on my experience with It's Just Lunch, due to the fact that their matches didn't fit any of my criteria. Their response to the complaint was to falsify my responses to their post-date interviews, in which they claimed that I said that I had a lot in common with the women they introduced me to, and that I found some of them attractive.
In other words, not only did they not do what they promised to do in the first place, hung up on me when I expressed my frustration with their inability to match me with anyone that met any of my criteria, and then suspended my account, instead of dealing with the issue, they then falsified my responses to defend their own business. They're a scam, plain and simple. It was a good idea, but at least the Seattle group is completely failing to provide the services they promise, and they're very blatantly lying about what really happened.
Reviewed Jan. 30, 2012
To Gina of Austin, please go to the IJL reviews on Yelp to contact reviewers about your suit. We have no way of contacting you. I posted negative reviews about my IJL experience on the Internet and the company keeps calling me to harass me into taking down my reviews. I'm not taking down any reviews until they issue me a refund since their service is not as advertised. My personal experience with IJL:
1. My first date was with a man who was unemployed and was sleeping on a buddy's couch while he figured out what to do with his life. Isn't IJL supposed to be a dating service for professionals? He told me that he had been with IJL off and on for 10 years because the company kept offering him "freebies" whenever their male dating pool was low. So even though the rest of us were paying big bucks (in my case, $1,900), he was dating for free because the company could not attract enough eligible bachelors to send on dates with the women.
2. I was told by my date ** that IJL found him by searching through the county's divorce records (which are public) and soliciting him to join the service. The reason IJL has to go this route is because they don't have enough men who willingly join their service. If you're a woman, this is not good. This means the pool of available men is very small. It also means that men have to be "sold" on the service instead of willingly wanting to join the service.
3. I had a date with a man who reached across the table and ate half of my cheeseburger.
4. I had a date with a man who inappropriately touched me within five minutes of meeting (and no, he did not have my permission to touch me).
5. I had a date with a man who told me all about his girlfriends, his girlfriends' drama, and that he had no intention of marrying again. If I'm looking for a serious relationship, why in the world was I set up with someone who is dating half of the women in Austin and who has zero interest in a serious relationship?
The vast majority of my dates were with men who did not meet my dating criteria as clearly expressed to my director and coordinator. Some of these dates were even humiliating and overall were a waste of time in terms of meeting my expectations as expressed to IJL.
Here is what is lacking in IJL's service:
1. They don't have enough quality men in their dating pool. The men, for the most part, aren't any different than the ones you meet in the bars. But the catch is that you're paying a premium to meet guys you could meet on your own downtown.
2. IJL doesn't listen to your specific dating criteria and just matches you with someone who meets your age specifications or has the same interests as you. It's as if the IJL coordinators just look at your age and list of interests and say, "You travel. He travels. You work out. He works out. You're both the same age. Perfect match." Well, if it were that simple, we wouldn't need dating services. IJL looks at the superficial and doesn't pay any attention to the deeper aspects of one's personality or requests. This is a serious flaw in their business model. eHarmony does a much better job of matching you with someone who meets your personality criteria for much less money.
3. IJL is slow to respond to complaints and does not offer refunds. I finally complained to my coordinator after being set-up on numerous dates that did not meet my expressed criteria. I asked for a refund and to be contacted by a director immediately. My request was replied to with a snarky, "We don't give refunds! I'll have someone call you." Click. A more appropriate and professional response would have been, "I understand you're upset. And yes, admittedly, you've had a few negative experiences. Let me escalate your request to a director and someone will get back to you today or tomorrow at the latest."
Five days later, a director called me and said something along the lines of, "I'm making you my top priority. I'm going to make it my personal mission to set you up with dates who meet your criteria." Well, why was I not being set up with dates who met my criteria to begin with? Why did it take an entire business week for a director to call me and promise me what the company should have been doing all along?
After the negative experience I've had and IJL's refusal to refund my money, I posted reviews all over the Internet. This has prompted harassing calls by IJL asking me to take down the reviews because they were hurting their business. Too bad. If IJL were an effective, ethical, and professional service, then they wouldn't be the focus of poor reviews and lawsuits.
Reviewed Jan. 23, 2012
IJL is literally what everyone on here has said. I am posting this because I plan on filing a small claims lawsuit (suits for under $10k) this week and if anyone in Austin, TX would like to join me in this suit, you are welcome. I will pay the complaint fee ($100) and have them served by a Sheriff. All I need is anyone who is willing to go to the small claims court when the time comes and relay their experiences to the judge. I'd like to get everyone in Travis County's money back!
Reviewed Jan. 14, 2012
When she asked what my name was, I said, "Please call me Dave.” She said, "Hi David!", which is a red flag she had no intention of listening to me. BBB in my area says they filed in 1998, but they are no longer taking complaints. In other cities, 33 complaints in fiscal period, 7 have been responded to. She told me looking for common interests and values was superficial and that is why I was single. I could see height, weight, hair color, as superficial; I do not consider chemistry and personality superficial.
I told her I liked baseball and which team I root for. She claimed matching me with my teams rival was better for chemistry than matching me with a mutual fan. Other complaints reference anywhere from $1000 to $1700 for the service as recently as 2011. She demanded over $2700, and repeatedly declared "no guarantees". If they are so good and clearly not a cheap service, why would they not stand behind their "product"?
I called from out of state, and said she called from corporate headquarters, but only knows about my local area. I am not desperate, just busy. There were too many red flags in the sales pitch to take the company seriously.
Reviewed Jan. 13, 2012
I signed up with IJL in April 2011. I too was pressured into signing up with this service, even after I asked to have a couple of days to think about it. After $2400.00 for 12 months and 7 horrible dates, I contacted my local director and also sent a letter to their Corporate office in Hallendale, FL, voicing my displeasure with their service. That was in November 2011, and I have not heard a word from anyone at IJL. They are very unprofessional and follow nothing to what they say in their initial speech to get you signed up.
Reviewed Jan. 7, 2012
I was lured by this company with the agreement of receiving a professional experience and service but instead the company took my money knowing. Thinking I was being progressive and working with a reputable service, I signed up initially in May 2011 and was assigned the rudest IJL director possible. After several calls and emails to myu initial contact, Joanna and corporate, another IJL dierctor contacted me, (that took several months), but by then I was turned off and put the membership on hold. I activated my membership again in September with Amber ** was the IJL director, initially she was responsive then after one total horrible date, I did not hear from her until November when I met a representatve face to face. It took them two months to schedule this appointment and another several months before Amber emailed about the meeting Fiona, their field rep. In spite of leaving several messages and emails to the Amber and Joanna, nothing, I have not been contact by the company.
Reviewed Dec. 27, 2011
Declining service. They set up with uglier dates. They set up with people who the matchmaker never met. They refuse to release the contract. I have to complain to the BBB. Most likely fraudsters. Everyone who got ** by this company should gather together and class action these fraudsters. We should get our money back.
Reviewed Dec. 22, 2011
IJL had contacted me to sign up with them. At first, I didn't want to but I was told about all the people that have joined recently due to their promotion. I was upfront about myself and what I was looking for. I asked for some profiles of some men who would fix me up with if I joined. She sent 3 profiles. The men sounded nice so I joined on a Wednesday. By Friday, I had dates scheduled with 2 of the men. On Monday morning, I received a call that says both men put their memberships on hold and my dates were of course cancelled. I was told that they had another introduction for me. I gave them my availability and 3 days later, I haven't heard back. This is fraud. The contract they sent me also said that I would be billed in monthly installments and yet they charged the entire fee to my credit card.
Reviewed Dec. 16, 2011
I feel completely scammed by IJL Norfolk. I was sold on a Tuesday and was given 3 detailed profiles of women I was going to meet starting within the week. Now it is two months later and I have met one person, who was not even one of those three. And I believe she was an 'actress' herself. She pretended as though she was not supposed to exchange contact info with me for the second date, but rather go through IJL to schedule the second date. I knew she was bluffing, so I let it go and never heard feedback from IJL.
Then the next date they scheduled 'canceled' the day of the date. IJL stated that she was sick. I could go on and on but my experiences basically match up verbatim with all the complaints on here. It has been a ridiculous experience, and how in the world can anybody take it serious once they feel they have been scammed? I’m out $1,400 with one ridiculous date to show for it.
Reviewed Dec. 16, 2011
They contacted me. A "matchmaker" called and emailed and called and emailed. I finally agreed to join. She told me that they have over 7,000 members in the NY area. She said that they have lots of men in my age group, 37-50, and that I would get 11 matches in 6 months. I have been a member since March 2011. I have only been matched 3 times. Each time I call, I have to speak to a different person, because the person that was matching me is no longer working for the company. With each "match", it’s getting worse and worse! There are weeks when I can't get anyone to call me back. The message says "Someone will get back to you within 24 hours." 24 hours of what? I called three times last week and twice this week. Still, no one has gotten back to me. As for the emails, they are on automatic response "I'm out of the office". Is everyone in the company out of the office?
Reviewed Dec. 12, 2011
I joined the service a few months ago with high hopes! The onboarding was lovely and I thought I was going to find the love of my life. I had one date. When I tried to follow-up with the dating director, she was non-responsive. It took almost a month before I heard back that it was time to setup my consultation. I responded and then did not hear back again for a few weeks. At that point, I requested a pro-rata refund and to cancel the service. I was told that was not possible.
As I said to IJL, if someone working for me had spoken to a client the way the dating director spoke to me, they would be terminated. The service was dishonest and misleading. They may have technically met their contractual obligations but the manner in which they did it was entirely unacceptable.
Reviewed Dec. 5, 2011
I have to weigh my 2 cents on in this. First of all, thank you for posting your experiences. Listen, after what I have read here, I think a class action lawsuit might be in order. You all ought to get together and shut this company down (Its Just Lunch). It would be totally worth it. On top of that, you would have peace of mind because they took your money and did not deliver what they promised.
My advice to all of you is this, Don't ever, I mean ever pay some fee like that until you have checked them out on the BBB or Google reviews. (This is how I found consumer complaints).
I just got off the phone with one of the reps at IJL and she gave me the spiel and was talking 100 miles per hour. Whenever someone does that, watch out. It's a sales pitch. I remained quiet until she finished in which she asked, I bet you want to know how much it's going to cost right? Ha, ha, and I'm like, yes, that would be nice. Do I need to sell my car? She said, "No, no, 12 months for $2,200, with 14 guaranteed dates." And I'm like, "Are you serious? I can do 12 dates in one month standing on my head by myself with no help from anyone." She quickly ended the call.
If something seems too expensive, listen to your instincts. It probably is. I so want to protect people from parasites. Please be careful out there!
Reviewed Nov. 30, 2011
It's Just Lunch should change their name to It's Just a Scam! They misrepresented every aspect of their service! They get you on the hook by making false promises. Buyers beware! IJL needs to have a class action lawsuit filed on them!
Reviewed Nov. 30, 2011
If I could rate zero, I would. I was told that I would receive 6 dates within 8 months or would get my money back, $1700. Which is low compared to what I have read on this site. As to my experience - my first date was scheduled for drinks in NJ. The date never showed up. IJL maintained that they could not get in touch with the person to find out what happened. They scheduled a second date for brunch in NYC. Which entailed driving 1 hour parking for $30 etc. Again, no show and a $50 bill at the restaurant. Again, no real explanation. Then they said, I needed a face to face meeting which I had to go into Manhattan for. Again more cost. Nice person at meeting tried to placate me. Third try was at a restaurant in New Brunswick, finally someone showed up. Meeting a bar for drinks with a person who doesn't drink was a little weird.
Also part of the allure of this service was supposed to be the screening process. This guy lived in a basement apartment in Astoria. Not a bad conversationalist but still not the caliber that they promised. The fourth date was again in NJ for drinks. Nice guy that is well over the age I specified, is a blue collar worker that can never afford to retire and has just bought his first house at 65. He is currently working with at least 4 dating sites and spends all his cash on that. Again, not the caliber promised. I am a professional, have a Master's Degree and am financially secured. That's what I am looking for. This whole process started 12/10 and should have ended 8/11. I am 2 scheduled dates short of the contract specifications, really 4 dates since 2 never showed. I have repeatedly left messages to call and discuss refund and have not gotten any response even though the message says they will get back to me in 24 hours. Contract has not been fulfilled and I want a refund of the $1700.
Reviewed Nov. 29, 2011
Hello, I was referred to IJL by a friend in St. Louis. By all accounts, she had a great experience. Unfortunately, I have not. My expectation is that I would be matched based on preferences and background. The cost was $2700. That was fine with me. I base most of my purchases on the cost being attached to a reasonable value. It seemed this would be. I also had hoped to work with and individual who was experienced in working with the type of clients you would likely attract at that price point. I did not find the person I worked with, Ryan, to be helpful or successful. He actually seemed quite young, condescending (in his conversation) and not customer oriented. There did not seem to be an attempt to listen to any of my feedback (preference on meet times, etc). He didn't seem to take any direction on preferred times to reach me or even phone numbers. For instance, I specifically asked not to be called on my work phone, as patients call that number, but he used it more than once.
Until yesterday, I was not rescheduled for my first date. That also does not meet my expectation. I expected this to be a fun, laid back, "lunch type" way to meet people with similar background and/or interest. My last contact with Ryan was one in which he attempted to schedule my first lunch. I responded to the email stating that I'd like to confirm after I'd had an opportunity to speak to a supervisor about some concerns. Instead, he disregarded that request, called me directly and then refused to allow me to speak to anyone else, after having a very long, rude and completely inappropriate attempt to "get what your issue is, otherwise, you can't speak to anyone else." It was only after that exchange that finally, after two days, someone returned my call. I do not wish to move forward with the service. It doesn't seem to match my needs. I'm requesting a refund. Thanks.
Reviewed Nov. 16, 2011
I carefully interviewed Sandra about the services of this company. I asked about the level of sophistication of the contacts, their life experience, their internationalism, etc. I was told, reassured, convinced and pressured that the situation was appropriate for someone of my background. (I am an attractive, international entrepreneur with very little time to meet people and my field is mostly women.) I explained that I didn't want anyone religious, nor overtly sexual in their objectives. They assured me (more than once, as I went on two appointments and spoke to Sandra several times on the phone) that their service was appropriate for me.
Dates were set up and then cancelled. I think they were bogus from the start. Then dates I did eventually go on went from bad to worse. The experience was horrific. One date was ogling me and told me how his wife hadn't touched him in a year. Another had never been married (one of my requirements was that they were widowed or divorced) and goes to church every day, I'm a non-practicing Jew.
The last 'dating directors' finally was blunt enough to tell me that she didn't want to lose her job, but that I should go with my gut and 'pursue the situation with the management', implying that I was not unreasonable in my horror at the level of dates that I was being set up on. Really, I felt like a call girl. The whole thing is preposterous. The person who signed me up, Sandra **, refused to take my calls when I was dissatisfied.
Reviewed Nov. 14, 2011
The date they fixed me up with was shorter, and older looking than I was expecting. He did not even make an attempt to dress up! To make matters worse, they set us up on a date in the Raddison Hotel! What cool, hip person would ever have drinks at the Raddison Hotel? It was totally embarrassing and really horrible. They will not refund my money, or allow me to transfer the membership to someone else. Totally inflexible. I think I am out $1,800. They should be stopped.
Reviewed Nov. 11, 2011
explained that I had requested a hold to extend my membership, and didn't realize that she wouldn't be matching me while I was on hold. I have spoken with Lisa and the other dating coordinators quite a bit since I wrote my complaint, and I feel more optimistic that they will help to find me the match I am seeking.
Reviewed Nov. 9, 2011
What a scam. I wish I had read reviews before I signed up. I have pages of complaint and will fight them until the end. Its Just Lunch should be put out of business. It is wrong. One of the worst scams going. I think another class-action suit needs to form. If anyone knows of a class action suit to join, please email me at **.
I want to sue them, it is only right to prevent others from being ripped off.
Reviewed Nov. 7, 2011
I had to terminate my account due to international relocation. It was clearly stated in the contract that the fees I paid will be refunded proportionally. I signed up with Micae ** and I was persuaded to sign up for a full-year plan instead of a six-month plan, which I had intended to sign up for. She made it very clear that I will receive a refund if I had to relocate. However, after my relocation decision was final in the summer and I sent in all of the required documents, IJL refused to get back to me regarding any information on refund. I've received the worst customer service ever for the $2,200 that I paid. Stay away at all cost!
Reviewed Nov. 4, 2011
My situation is very similar to other complaints filed here. I worked with Joanna at It's Just Lunch to establish dating criteria and provided a lot of information about my preferences. The dates have been a complete mis-match and waste of time. The feedback I provided on the dates have not yielded a response from IJL and as far as I can tell, they do not match to the criteria established and just send you on dates with whoever is available.
Reviewed Nov. 2, 2011
My complaint is exactly like the other complaints submitted to ConsumerAffairs.com. I joined "It's Just Lunch" in San Francisco based on the promise of many men in their database to fix me up with, as well as a steep discount from $2,800 to $1,700. Later, I received another discount of $200. As time and complaints to Lisa, the membership director who worked with me, have gone by, it's clear that she is not delivering the service that she assured me that they would. It is also clear that IJL does not have any compatible men in their database for me. I have asked for a cancellation and a refund, or even a partial refund. Lisa put my membership on hold in August and I have not heard from her (or anyone at IJL) since then. I want my joining fee refunded, less than $200, as their contract states.
Reviewed Nov. 1, 2011
I subscribed to IJL dating service over a year ago, to the tune of $1400. Since that time, I have only had 2 dates, the first was intoxicated, while the second lived 200 miles away from me in Warwick, RI. When I called or e-mailed the representative, they took weeks to answer, if at all. I would like a refund from this company and I would like people to know what a shoddy operation they are.
Reviewed Oct. 14, 2011
In January 2011, I urged my sister to try It's Just Lunch! after seeing their ad in an airline magazine. It sounded like a really nice and low-key way to meet people.
I spoke with a rep from the company and was assured that there would be plenty of men available in the Pittsburgh area that would match my sister's liking. I was assured that the local rep would hand pick men with suitable characteristics. The first date my sister went out on was decent, but the remainder were very unsuitable dates. There was no matchmaking involved. The rep, Susan **, only provided a male body. Susan frequently pressured my sister into dating men of other races when my sister made it clear that she was not comfortable with that. My sister was very disappointed and literally placed $1,800 into unscrupulous pockets.
I feel really bad that I pressured her into this. In September of 2011, I called Susan ** at It's Just Lunch! on my sister's behalf and told her that I felt responsible for pushing her into a dating service that turned out to be disreputable. Two minutes into the conversation, Susan disconnected the call. I wrote a letter to Susan at the Hallandale, FL, corporate office requesting a refund for my sister but did not hear back from them.
Reviewed Oct. 5, 2011
It's Just Lunch does not honor their contracts with consumers. Like many postings on this site, I signed a contract for 24 dates in one year. In that year, I have received 7 dates. They do not return phone calls, ignored me for weeks at a time, and now suddenly, there is no one who knows what is going on in their office because of "staff changes". Today I had an appointment to meet with a "director", but the person setting up the meeting refused to give me a name. She said that she wasn't sure who would meet with me. I showed up at the appointed time. The "director" who was there actually, physically blocked the door and refused to let me in because he said I didn't have an appointment. He stated that he didn't know who I was even though I had spoken with him several times on the phone, and told me that he would give my information to "the owner", followed by saying, "but you know how owners are".
I did not attempt to ambush them. I stated the problem and said that I was requesting a partial refund. They are now rudely denying that they even know who I am. I would never recommend this so called service to another human being on this planet. I cannot believe that a business could be so actively, blatantly dishonest.
Reviewed Sept. 25, 2011
I joined It's Just Lunch in Denver, CO in June 2011. I completed my application. I had an interview with Jen **. I explained that I was new to Colorado and was interested in meeting new people. I said that I was going on some fun dates with professional men aged 37-50. I gave her some guidelines that definitely were not unreasonable. I wanted to meet a guy that hopefully played golf and/or snow skiied, had his life in order financially, and wanted at least one child in the future. In the interview, I asked whether they had enough male members who would be compatible. Before I signed the contract with them, they assured me that they had many men in their database to fulfill what I was looking for. They quickly ran my credit card. I paid them $1600 ($200 off the regular price of $1800) in advance for 6 months of their service, based on their promises to provide compatible dates for me. Jen assured me that I would be introduced to at least 2 men per month.
They require that you phone them to "give feedback" within 24 hours of your date. They told me that this was, so they could get a better idea of what you did or did not like about the guy, and they could apply this to find you a more compatible date the next time. It all sounded fantastic. The truth was, they did not have nearly as many people in their system as they had told me. They claimed they had 800 active members in Colorado. As I type this, it has been exactly 7 weeks since the last date they sent me on. And the contract is only 24 weeks! They have not even come close to delivering what they promised.
Exactly 5 times, Jocelyn called and set me up for a date with my next match, only to have the gentleman suddenly leave town and have to cancel the date at the last minute. Three of the men left, went to the mountains, and were out of cell phone range. One left the country and was out of cell phone range. The other one left town at the last minute and didn't know when he would be returning. They always gave me some strange excuse as to why the guys had to cancel. I expressed my concerns to them numerous times on the phone. I even went in for a face-to-face appointment with Jen again to ask her what in the world was going on. I told her I would like to quit the service and be refunded back for the remaining time. It was because they were unable deliver what they had promised me, and I was tired of arranging my schedule and having almost everyone cancel at the last minute (if those guys even existed). Of course, they always refer to the contract, which states no refunds.
I am a business owner and also state that there are no refunds on my merchandise that people purchase from me. That is what I advertise. But any customers who come to me and are unhappy with the product they have purchased from me are refunded immediately, without question. This is the foundation of good customer service, and moral character as well.
This company is not qualified to be in the matchmaking business. The promises they make to the prospective members are for the purpose of putting money into their own pockets. The sad part is that Jen, Jocelyn, Erica, and Hope all know exactly how to tell people what they want to hear and are making lots of money lying to people day after day after day. Now I know why their office doesn't have normal glass doors. It is the only office in the entire building that has a wood door with a little peephole for them to look through and a doorbell! They are probably scared for their lives and they're hiding behind that door! Because I gave them a chance to make things right with me and they chose not to do so, I am also sending this report to Consumer Reports, the Better Business Bureau, and every other place online, and in all the professional networking groups I attend to get the word out. If I can keep one other busy professional, or possibly a single parent from wasting their time and money with this company, then I feel it will have done some good.
Reviewed Sept. 19, 2011
I was an employee for three weeks. I was hired on as a dating specialist, a salesperson with a different name. I started asking a lot of questions. What's the criteria for matching? I had a female "join" who was 37 and only wants to date men who want to have children. Apparently, that's not a "criteria" for a date. And she will be paired with men who don't want children, as well as people who do. They ask lots of questions: Will you date someone with children? Will you date outside your religion? Will you date someone who's been divorced, separated? What personality traits do you prefer? What kind of person are you looking for? These are 45-minute series of questions. And the only thing they base their matches on are age and availability. Men are matched with 5 years older and 10 years younger. Women are matched with 10 years older and 5 years younger. The dating directors are supposed to get people out on dates every 3 weeks. So, it doesn't matter what kind of person you've asked for, if you're due for a date and the other person is due for a date and you're the right age. That's your date!
Reviewed Sept. 13, 2011
This is not even worth rating. This is a huge scam and something needs to be done about this business. They offer a service and there is nothing but lies and misleading information. They refused to refund money, yet continue to give a very high pressure talk. I am totally frustrated and irritated that such business can continue to exist. All I want is my money back. They're not the "quality professionals" they claim to have clients.
Reviewed Sept. 10, 2011
This is a complete scam. I was suckered into subscribing to this service the same way as everyone else. This company prays on the emotions of singles everywhere and do not provide the services they promise upfront. They draft contracts entirely protective of themselves and not at all of their clients. What I don't understand is if there are so many complaints about IJL, why can't this company be shut down? There are definite breach of contract issues here. Does anyone know of any recourse that we can take?
Reviewed Aug. 28, 2011
I signed up with It's Just Lunch and they charged $1,300 on my credit card for 2 month. I did not hear from them. I tried to reach them, and they said they had a match for me then they said they didn't. This went on for months. I was getting new people dating coaches to talk to. It seems like they can't keep any employees too long. I requested a refund. They refused and said they would put my membership on hold. I want a refund. I am willing to take my case to small claims court, but no one will call me back and give me their address. This company is a scam.
Reviewed Aug. 3, 2011
It's just lunch is a total scam. I paid over $1600 and never got a live person on the phone. There was no way to get in touch with customer service and email response said: Automatic out of office for 4 days. Details galore. I'm a single mom with no outside family. I was told I would speak to my dating director within 24 hours and have a date by the next week. I reserved a babysitter that I will now have to pay despite not hearing from my dating director.
Reviewed July 15, 2011
I signed up for It's Just Lunch dating service in late June 2011. The service claims on their website to match clients based on their "desires, goals, motivations..." This statement appears to be untrue.
I was initially contacted by my dating director, MJ, on July 5. We discussed potential matches. MJ gave me very minimal information on each man. I had to play 20 questions to determine if each man was someone I'd be interested in meeting. One man whom MJ wanted me to go on a date with did not have certain attributes I look for in a male. When I expressed my disinterest in the man, MJ pretty much told me that I was close-minded and that I should give him a shot. MJ kept pushing me to agree to meet this man, even though I was uncomfortable with it. It made me uncomfortable that MJ kept hounding me about this man. I felt that MJ was out of line. I feel it is not the director's job to tell me who I should and should not be interested in, and definitely not his/her job to persuade me to go on dates with certain people. I held my ground and told MJ I was still uninterested.
The second match MJ wanted to make was with a gentleman who sounded nice. I will refer to him as "Tim". Again, I played 20 questions with MJ to make sure I would be interested in Tim--that he didn't have any of my "deal breakers".
After our phone conversation, I got an email from MJ listing my scheduled dates. In the email, I noticed that MJ arranged a date for me with the man I told her I was uninterested in meeting.
I found this upsetting and it made me lose confidence on my dating director. In my opinion, clients should not be matched with someone who does not meet their desires or be matched with people they have expressed disinterest in.
I wrote MJ a reply requesting that the date be cancelled. I added in my email a list of "deal breakers" to help MJ with the matching process.
The next day, MJ called me in response to my email. MJ told me that her friend said she should call and apologize to me and that she should not make me go out on a date with the guy I told her I was uninterested in. That's pretty much all she said. Didn't really come out and apologize genuinely.
I felt very uncomfortable with the fact that MJ was talking to her friend about my dating situation. My confidence and trust in MJ decreased significantly at this point. I decided to call IJL to request a different dating director. A man answered and placed me on hold. After being on hold for a few minutes, the line was picked up and it was MJ. I had no idea I was going to be transferred to her. The very first words she muttered to me were, "Do we have another problem?"
The attitude in her voice shocked me. I explained that I want a different director because I do not think our personalities mesh well and that I have lost confidence and trust in her matching abilities. MJ was rude to me during the whole conversation and was less than apologetic. MJ informed me that there are no other dating directors--she's the only one--and that there is pretty much no one else I can speak to about my disappointment. She said that there was no customer service department and that if I had any problems, anyone I speak with would just direct me to her.
A few days later, I went on a date with Tim. This was my first IJL date. I came to find out that not only did Tim live over one hour away from me (deal breaker), but he also had two children (deal breaker). Tim's occupation was also a deal breaker for me. MJ specifically told me on the phone that Tim was divorced with "no children." I was astonished that MJ had set me up with man, knowing full and well from our phone conversation and my email that I was absolutely opposed to meeting someone who has children and opposed to dating individuals in Tim's occupational field. There were many other lies that MJ told me regarding Tim, but I will not get into that.
After the date, I emailed MJ and also called MJ and left a voicemail expressing my disappointment. Three days later, she sent me an email telling me to call her. I could not get a hold of her by phone until three days after that.
During our phone conversation, she was rude and uncaring. I expressed my disappointment in the date she arranged. Tim and I never should have been matched.
MJ was less than sympathetic. I told her I did not trust her and did not want to be a client of IJL any longer if I cannot get another director. I told her that she was not arranging dates based on my desires, goals, motivations--the way how IJL claims they make their matches.
I asked for the owner's contact information--the website had my local IJL listed as a franchise. MJ informed me that it was not a franchise and that there was no owner. I then asked for contact information of someone I could speak with about getting a refund. MJ said they don't give refunds.
I am currently in a battle to get my money back, as IJL falsely represented the services they provide and the process they use to "make matches."They charge a large sum of money for their services, which they promised but do not deliver. It appears as though the It's Just Lunch in my area is a scam.
Reviewed July 13, 2011
My first date, was a no-show. I immediately asked for a refund and said I wasn't interested in their services. After Geri Evans promised me she would personally take care of me I was quickly switched to someone else. They refused to let me talk to anyone higher up the chain.
The second date was did not meet my dating profile requirementst at all. The third date said immediately when he met me "Oh no, they screwed up again."
Fourth date did not meet my profile specifics which included interestes in physical activity. His basic interest was watching TV and strolling in booksstores. Each time I asked for my money back. Each time I was switched to a new dating specialist. All my requests to speak to a supervisor were ignored. I told them their customer service was horrible and that it I would have much more success paying $24 on Match. They are a horrible organization and can't justify the $1,000 they charge.
My last date was a no-show and no one at It's Just Lunch responded to my phone calls or email until this month.
This month I am working with Kendra who made me retell the whole story and promised she would help only to be told that what she could do is not count the previous dates and start me over. This is after I told her I was recently mugged and injured and could use the money to off-set medical costs. How they are able to continue to operatee as a legitimate dating service is beyond me. Kendra also refused to let me speak with a supervisor.
It's Just Lunch Company Information
- Company Name:
- It's Just Lunch
- Website:
- www.itsjustlunch.com
