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Old Navy offers clothing for men, women, babies and children. Old Navy sells casualwear, swimwear, pajamas and a wide range of maternity options. Customers with the Old Navy credit card receive discounts on clothing and earn points with any purchase. Returns are valid in-store or online within 45 days of the purchase date.
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I've had an Old Navy credit card for over 2 years now. I use it only for my 8 year old son. I buy things and pay them right off. I went to my account the other day at noticed I didn't have any available credit. Today I check my credit report and my credit card with Old Navy has been closed!!! Without notice! Shame on you Old Navy.
I paid off my Old Navy card and they closed it without notice. I was told they have the right to close the card but couldn’t tell me why. I have been late by two days because it slipped my mind but other than that I paid my bill on time. I will never apply for this card again. I was also told a letter will be sent out stating why they closed my account.
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I have been a customer with Old Navy credit card since 2017. Just got an alert that they closed out my account for no reason at all. I have never missed a payment either. All credit cards that have Synchrony Bank on them suck. This is not the first but is the last credit card that I will ever open with them. Horrible bank that holds these credit cards.
I paid off my Old Navy card and they closed it without notice. Then they are reporting the credit agency that I have a high balance on a card that is $0 and they lower my score. I am furious and I called they stated over and over that they have the right to close the card but couldn’t explain why or why they weren’t reporting it correctly. They were useless and condescending on the phone.
I saw a pending amount coming out of my acct for $220.00 from DirecTV. I called Old Navy and asked them not to have that amount taken out of my account due to discrepancy I'm having with DirecTV. I had even stopped that credit card and received a new credit card number so DirecTV couldn't take that money out of my new account until they took care of the problem I was having with them. It didn't matter somehow they were given my new account # which I didn't authorize DirecTV to take out of the new card. The women who I spoke with was very rude and said, "Sorry. Can't stop that pending amount $220.00." Even if I dispute it they have to take it out anyway. I'm paying my balance this month and ripping the card up.
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I made an unexpected stop at Old Navy with my grandsons. Armful of clothing for their birthdays. I knew from previous visits that I could have them look up my Old Navy Store Card with my ID. This time though when the clerk looked it up she said it must have been closed. Asked if I wanted to open a new one so I could get my 50% off. Stuck with an armful of merchandise, I said yes. When I got home, I checked my account. Now I have a store card and a NEW visa card. I did not want nor need. Find out that the clerks get promoted and awarded if they open up the new visa cards. This is fraudulent and should be an illegal action.
I opened my account in November 2018 and made several purchases and payments. I paid off the card in March 2019 and had not used it since. I just went to check my account, and it was closed. I called, and was told it was cancelled due to a credit check in July. I never received any notice and I genuinely do not understand why my card was cancelled. My payments were all on time. I’m extremely angry as I checked my account today to see what I could spend on new pajamas, and now it’s nothing. Old Navy needs to partner with a new bank. This is unbelievable.
I had my Old Navy card cancelled despite outstanding credit and no late payments. I pay early. Apparently they only want customers who pay their 25% interest. Synchrony is an extremely corrupt company. I like shopping at Old Navy. I hope they start doing business with a more trustworthy credit card company.
I have had several issues where I have made payments and received a confirmation number. I then check a few days after the payment to find no withdrawal occurred and then go to my payment history on the Old Navy Credit Card site and there is no record of payment. This isn’t the first time this has happened. Recently, I made a payment at the beginning of August. On the day I received my bill I made the payment for 8/23. I just checked on 8/27 and nothing had cleared. I logged onto my Synchrony Old Navy credit card site to find that no payment was processed. I then scheduled a payment, now a day late, and it even gave me a duplicate warning. However, when you go in there is no record of duplicate payment. Super frustrated with their system. I’ve also had months where I receive no bill and have been charged a late fee.
So I use this card around school clothes season and another time is usually Christmas. Had this card since Sept 2016. Always paid my balance off and never missed any payments. Out of pretty much nowhere Synchrony Bank reviewed my credit scores, customer service said they do quarterly and decided to close my account due to information they found on my credit. Even though I wasn’t in bad standing they just up and cancelled my card. I called customer service about the info and told me they sent a letter in the mail. Well I have multiple accounts with Synchrony Bank and those haven’t closed out of nowhere because of my credit scores. How crappy. Guess I’m not shopping at Old Navy anymore.
Old Navy Credit Card Company Information
- Company Name:
- Old Navy