Old Navy Credit Card Reviews

I’ve been an ON card member for long time. I’m not impressed with Barclays as their credit issuer. In 2020 when we all confined to our homes my credit limit decreased significantly due to lack of use. Despite having nothing but on time payments. Today 2024 I requested a credit limit increase and was denied despite having the same on time payments and a 700 credit score. I will shop elsewhere as they don’t seem to value me as a loyal long time customer.

They default to paperless without telling you! I always use my Yahoo for retailers and don’t check that email. My $120 charge tuned into $270 and also gave me bad credit! Don’t sign up! Terrible customer service too.

I haven’t been able to even use the card due to Barclay’s issues. When it does go through on rare occasion my order is canceled soon after. I’ve had multiple cards sent and that didn’t fix it. I’ve been told many different reasons, spent hours on the phone with them, until finally closing the account. I was unable to use accumulated points and rewards and credits from earlier purchases. I don’t know if it was the Comedity to Barclay switch that made this happen, but it was incredibly frustrating. No more card for me, and also likely never shopping there again. O.N. and parent company Gap need to take care of this.

Terrible! Do not apply for an Old Navy credit card. You will not get the 44% discount that they promise to give you for applying. I applied and have an excellent credit score and was approved. But I did not receive a discount. I live 100 miles from that store. The only way I can get the discount is by going back to the store with my receipt and my CC. And put the balance on my CC. STUPID!!! And in my opinion, it's a scam/lie.

I would give 0 stars if I could. I bought a pair of shorts for my daughter a few months ago for 25 dollars. I always want paper statements because that is my reminder to pay. I don't have the kind of job that glues me to checking emails. I was looking for an email recently because my daughter is going to college and we are waiting for a reply. I see a obscure email from Old Navy cc saying I owe 93 dollars. They enrolled me in paperless and now I had to pay 93 dollars for a 25 dollar pair of shorts. They would not even work with me. This will cost them hundreds in sales because I will plaster this all over and bad mouth them until they make it right. You don't mess with a single hard working Mom who pays her bills on time.

I tried to use my Old Navy Credit Card to make a $106 purchase and was told there was a complication and that it didn’t go through, so I used another credit card. Some time later I get a call from their Fraud Department saying they were suspicious of fraud attempt on my account and put me on hold. After waiting fifteen minutes, the recording said that they were unable to connect me and that I needed to call the number on the back of the card.

I had no problem with Barclays until recently. In fact, I had TWO credit cards through Barclays - one for Old Navy and one for Scheels. However, this company took it upon themselves to cancel BOTH of my credit cards over a six month period for inactivity. They DID NOT even notify me prior to doing this!! I would have gladly went and purchased something at THEIR stores to keep my accounts open but nooo!!!! They just canceled my credit cards, knocking my credit score down that I've worked VERY hard to rebuild.

I got some fraudulent charges on my Old Navy card from Barclays and it has been a nightmare trying to get someone to fix the problem. I have been calling them for the last two months and every time I call, they tell me that they have taken care of it and will not be responsible for those charges but I keep getting calls and emails about a past due payment and late charges. I have spent hours on the phone every week, being transferred from place to place and being told different things every time. No one seems to do anything to help me and after two months, I’m just so frustrated. I will never, ever again get a Barclays credit card.

I have a store credit card and have been a card member for over 15 years with no payment issues. I usually keep a $0 balance and so my auto payment was cancelled. So I made a purchase in store and my card was declined. No notification from Barclays that my payment was missed and no notification that my card was going to be put on hold. I called customer service and all they did was try to sign me up for text notifications about my account, even though I had already opted in for e-mail notifications and they aren't being sent. Total lack of communication from this company and no way to make a complaint online, it just sends you to their same customer service line in the middle east where no one can help with anything. I will never be getting another Barclays credit card again.

I had an Old Navy Credit card for 10+ years with a small credit limit. Not one increase the entire time. Never late. I closed my account. Recently the store has a good deal with card. I was declined. Guess 800 score is needed??