Old Navy Credit Card

Over a year ago, Old Navy sent me a new credit card. My old card wasn't expired, but they began using a new company. Since I received that new credit card, I have not gotten my rewards, which was the reason I signed up for the card in the first place. I called and spoke to Customer Service, spent over an hour on the phone, for her to "submit" all the info I had to give her and said I would hear back in 75 days. About 3 months later, I had never heard back, so I called again. Another hour phone call, and was told the previous time it had been submitted incorrectly. This lady assured me she would work on it and return my call in 7-10 business days. I never heard back.

Love the clothes for kids but second time the credit card has done this. I never received a bill (and yes I should have called to check), no email, no phone call yet they send me to collections after 2 months. Hopefully my score recovers, as I have 0 late payments. Called customer service, hung up on me twice. I never get store cards, will not again. So disappointed in such poor customer service.

Always review your transaction statement. I was supposed to get a 20 percent discount credit for opening the account. 3 months later the credit hasn't posted. Closed my account as I tried to contact someone who could help me in regards to this and it led to me being transferred to different departments for almost an hour. Don't bother with such a card, just use your regular Visa. This company deserves the rot that has been happening internally in corporate.

I have had an Old Navy Card for years, with no problem at all. 6 months ago I received two charges for $50 each, that were not mine. I contacted Old Navy immediately and let them know that I did not make these charges. These were fraudulent charges, where someone had bought gift cards with my account. They refunded one charge that day and said that I had to file a fraud claim for the other $50. I filed the claim right then! Then the company switched to Barclays. I called about the claim, they said they didn't have one. I had to file another one. It was approved and every month I still receive a bill with the $50 and now late fees added on. They have told me that it takes time to have the money refunded, yet it has now been 6 months.

I paid off my retail card, and years later was in store reopened account. Charged $200, and paid it off the next month, even got a credit refund check of $1.33. Later in July received bill for $4800. Contacted Old Navy said your bill is paid off! Said is it from Barclays?? Yes! Well we have all kinds if Barclay's problems now, do just disregard it. Next month same bill called Barclay's, says can't understand it, how did it happen? I said you just took over and it's a computer glitch or it is identity theft. As I have no charges. After speaking to Teo people I'm told I have another credit card from Old Navy, say what??? The other card has $9000 balance. I don't have another card I screamed. Oh he says this is Old Navy Mastercard. I said I don't have old navy MASTERCARD. I didn't even know one existed, I only have the stores card and it has a zero balance.

So, I had a chat with a customer service rep online, she was rude and not helpful and in the end, ended up canceling my account. She did not fully communicate with me correctly and advised me what I needed to do and over 48 hours later, my card was cancelled just like that. I was the one that had to cancel it online not her and there you go. Cancelled. People have bad days and I respect all even if they are rude. I called today to see why this was done and ran into a customer service rep on the phone named Christine. RE: ** She and her manager helped me reinstate my cc. All it takes is one person that has empathy over another person who is driven for negative. If whomever from the company ever reads this, give this girl Christine kudos, she can direct you to the manager. I do not know who it was.

Hello. I had Old Navy cc for nearly 5 years, with no problems whatsoever. Recently and by the beginning of August, I received an email from Old Navy saying that they are promoting me to a new status (notice I didn’t ask for this) Then they informed me that I will receive my new card within 5-7 business days. After 10 days the card wasn’t there and I got worried, and I called the bank to let them know that the card didn’t make it to me yet. The person on the phone assured me that it’s late and she will issue another card. Then on the same day, I received the late card. I tried to call the bank and tell them no need for the new cc, but it was late. I also discovered that the person who helped me closed my card and she didn’t inform me. For over a week I had no card, and this was a huge inconvenience for me.

I do not usually write reviews, but my experience in dealing with Old Navy credit card fraud charges has change it. I reported back in June 5 fraud charges that appeared on my card. A representative was very helpful in opening an investigation for all of them. I ended up following up 2 more times since charges were not reversed in July or August, but each time was told that it takes time and not to worry about that. Still in September it was showing a balance. After talking to 3 representatives including two managers and spending almost two hours on the phone I was told that everything was credited back.

Old Navy changed their credit card to Gap and changed the rewards system which now is only available on their store website. Unfortunately, thousands and thousands of points are stuck in pending with no plans for them to fix it! I’m not sure why, but they may be denying points for certain purchases? At any rate currently there are nearly 100,000 of my points sitting in pending purgatory that they are not converting so I can use them! I will probably need to start using a different card. Beware! I also think their completely throttled their points returns so they are much less favorable. So where I was receiving $250 in value each month now it’s about $86. If you were relying on this card to help pay for your kids' clothes it’s changed dramatically. I’ll probably stop shopping at Old Navy and start spending more at Target and anywhere else.

For no reason, and no explanation, my available credit was dropped by $1000. This then put a ping on my perfect credit record. They need to place a statement on your credit report stating reason “why”. Eg: not spending enough, not using enough, late payment, etc. I have not used this card since Dec 2019.