Old Navy Credit Card

For no reason, and no explanation, my available credit was dropped by $1000. This then put a ping on my perfect credit record. They need to place a statement on your credit report stating reason “why”. Eg: not spending enough, not using enough, late payment, etc. I have not used this card since Dec 2019.

Each month we pay our bill in full. The payment is taken, but the balance does not become available for as long at 2 weeks. After multiple call and hours wasted, no one in customer service could explain this. Ultimately, the response we finally got (which still didn’t make sense) was that the card company holds our payments for 10-14 days without opening the balance back up so the card can be used (for the first 6 months after opening the card). Why? No one could offer an explanation for that.

I made a purchase on 10/14. It was "Prime Day" for Old Navy and a ton of other stores and they were having a huge sale. I went on Synchrony to make a payment on 10/17 (early like I always do) and noticed a charge for 10/16 that went through. I did not make this purchase so I contacted their fraud department. I've worked in fraud for several years and am ACAM certified so I am very familiar with how fraudulent activity occurs, however this seemed a bit odd to me. When I asked the fraud specialist how this transaction occurred with the card still in my possession, on a secure web browser (their website), and without the activity being available in my transaction history, I was told that I wasn't able to be given this information and that it would be available at a later time in a letter that would be sent out to me.

I opened a credit card account and when the 1st payment was due, my bank sent a check. When the second payment came it didn't show my payment. Bottom line: tons of texting and phoning and waiting online to the tune of at least 15 hours. They still have not found my 1st payment but acknowledge the 2nd. Complete jerks> wouldn"T even send me an email of the statement that I never got> "Have to send it in the mail". Suggestion: do not do business with Old Navy or their "Bank" called Synchrony Bank!!!!

I’ve had an Old Navy Card for a while now and never had an issue. I’ve never been late on a payment and I haven’t even had a balance on the card since January 'cause I always pay it off immediately. Then I just get notified by Credit Karma that Old Navy closed my account!? So I called them up to asked why and she says “they randomly do credit checks quarterly” and I said okay??? I have great credit and in fact my credit is better than when I first applied for the card???? Then I asked her if I could speak to someone because this is clearly a mistake and having them close it will absolutely negatively impact my credit score and she said “sorry, no, but they will send a letter in the mail”???‍♀️ Honestly, I don’t care enough about Old Navy to give this one more ounce of my time but I will say that I won’t be shopping there anymore. Hey Old Navy, I can’t wait till you go under cause you’ll deserve it????

I spent time ordering clothes for my granddaughter. When I went to check out, I received an offer to open a credit card and I would receive 30% off my purchase. I opened a credit card, received the temp card online with the code to use to get the 30% off. When I entered the code, it would not redeem. I did it several times and it would not redeem. I placed a gift card in and it did redeem. I tried calling the company- higher than normal calls, after an hour I hung up because no one would pick up. I called back hours later and this time the automated system said to call back later. By this time, my order disappeared. So now I have to order a new set of clothing -about an hour trying to remember what I ordered earlier.

Hello I am a customer who owns a Old Navy credit card. I have been charged with four late payments which was caused by coronavirus but I have a agreed to pay one late payment. I have requested to dispute my other three late payments. So they will not dispute my other three late payment which was caused by coronavirus and that is affecting my credit score so I would like to solve this as soon as possible. So please help me.

I’m furious. I’ve been a loyal customer of Old Navy with their credit card for several years now. Only for them to close my account without my authorization because they did not have the correct address on file. Knocking my credit down immensely while I was trying to get into a home! I called and was told there was nothing they can do for me. I’m honestly furious & I will never open another card with them again.

I've had an Old Navy credit card for over 2 years now. I use it only for my 8 year old son. I buy things and pay them right off. I went to my account the other day at noticed I didn't have any available credit. Today I check my credit report and my credit card with Old Navy has been closed!!! Without notice! Shame on you Old Navy.

I paid off my Old Navy card and they closed it without notice. I was told they have the right to close the card but couldn’t tell me why. I have been late by two days because it slipped my mind but other than that I paid my bill on time. I will never apply for this card again. I was also told a letter will be sent out stating why they closed my account.