A link has directed you to this review. Its location on this page may change next time you visit.
I paid off my Old Navy card and they closed it without notice. Then they are reporting the credit agency that I have a high balance on a card that is $0 and they lower my score. I am furious and I called they stated over and over that they have the right to close the card but couldn’t explain why or why they weren’t reporting it correctly. They were useless and condescending on the phone.
I saw a pending amount coming out of my acct for $220.00 from DirecTV. I called Old Navy and asked them not to have that amount taken out of my account due to discrepancy I'm having with DirecTV. I had even stopped that credit card and received a new credit card number so DirecTV couldn't take that money out of my new account until they took care of the problem I was having with them. It didn't matter somehow they were given my new account # which I didn't authorize DirecTV to take out of the new card. The women who I spoke with was very rude and said, "Sorry. Can't stop that pending amount $220.00." Even if I dispute it they have to take it out anyway. I'm paying my balance this month and ripping the card up.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I made an unexpected stop at Old Navy with my grandsons. Armful of clothing for their birthdays. I knew from previous visits that I could have them look up my Old Navy Store Card with my ID. This time though when the clerk looked it up she said it must have been closed. Asked if I wanted to open a new one so I could get my 50% off. Stuck with an armful of merchandise, I said yes. When I got home, I checked my account. Now I have a store card and a NEW visa card. I did not want nor need. Find out that the clerks get promoted and awarded if they open up the new visa cards. This is fraudulent and should be an illegal action.
I opened my account in November 2018 and made several purchases and payments. I paid off the card in March 2019 and had not used it since. I just went to check my account, and it was closed. I called, and was told it was cancelled due to a credit check in July. I never received any notice and I genuinely do not understand why my card was cancelled. My payments were all on time. I’m extremely angry as I checked my account today to see what I could spend on new pajamas, and now it’s nothing. Old Navy needs to partner with a new bank. This is unbelievable.
I had my Old Navy card cancelled despite outstanding credit and no late payments. I pay early. Apparently they only want customers who pay their 25% interest. Synchrony is an extremely corrupt company. I like shopping at Old Navy. I hope they start doing business with a more trustworthy credit card company.
- 2,212,163 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have had several issues where I have made payments and received a confirmation number. I then check a few days after the payment to find no withdrawal occurred and then go to my payment history on the Old Navy Credit Card site and there is no record of payment. This isn’t the first time this has happened. Recently, I made a payment at the beginning of August. On the day I received my bill I made the payment for 8/23. I just checked on 8/27 and nothing had cleared. I logged onto my Synchrony Old Navy credit card site to find that no payment was processed. I then scheduled a payment, now a day late, and it even gave me a duplicate warning. However, when you go in there is no record of duplicate payment. Super frustrated with their system. I’ve also had months where I receive no bill and have been charged a late fee.
So I use this card around school clothes season and another time is usually Christmas. Had this card since Sept 2016. Always paid my balance off and never missed any payments. Out of pretty much nowhere Synchrony Bank reviewed my credit scores, customer service said they do quarterly and decided to close my account due to information they found on my credit. Even though I wasn’t in bad standing they just up and cancelled my card. I called customer service about the info and told me they sent a letter in the mail. Well I have multiple accounts with Synchrony Bank and those haven’t closed out of nowhere because of my credit scores. How crappy. Guess I’m not shopping at Old Navy anymore.
My account was closed for a early payment that was insufficient. Payment was made again and 10 days they closed my account. I found out on Credit Karma I could see if I didn’t make the payment. I made the payment again after learning the first one didn’t go through. This sucks because they won’t allow me to talk to a manager. They keep playing on the phone. I guess I will contact corporate. I never heard of any one card being closed for INSUFFICIENT FUNDS.
I opened this account last Christmas. On 5/14, I paid my balance in full. On 5/20, Synchrony closed my acct after they did a credit review, which of course made my credit score go down. Why would they even do a credit review, my credit history with other businesses shouldn't play a part in their decision. My history with Old Navy should be what counts. I thought paying off my account was a positive thing and would help my credit. If I missed a payment or late with a payment, then a credit review would make sense. I noticed that many of these reviews are similar to mine. Old Navy isn't the one who made the decisions, Synchrony bank set the rules and guidelines. However Old Navy should reconsider what bank is contracted to handle the credit cards. They are really giving Old Navy a bad name and causing them to lose customers. As long as Synchrony handles their credit card, I won't be doing business with them.
I opened my Old Navy Card 2 yrs ago. I charge my purchases and then pay off pretty quickly and always on time. It has been about 3 months since I used my card. Credit Karma alerted me my account was closed. Logged into Old Navy and they said I could reapply... They just hurt my credit by closing that account, why would I ever reapply? Based on this experience, I will never shop at Old Navy again.
Old Navy Credit Card Company Information
- Company Name:
- Old Navy
Keep an eye on your inbox, the latest consumer news is on its way!