Old Navy Credit Card Reviews

They default to paperless without telling you! I always use my Yahoo for retailers and don’t check that email. My $120 charge tuned into $270 and also gave me bad credit! Don’t sign up! Terrible customer service too.

I haven’t been able to even use the card due to Barclay’s issues. When it does go through on rare occasion my order is canceled soon after. I’ve had multiple cards sent and that didn’t fix it. I’ve been told many different reasons, spent hours on the phone with them, until finally closing the account. I was unable to use accumulated points and rewards and credits from earlier purchases. I don’t know if it was the Comedity to Barclay switch that made this happen, but it was incredibly frustrating. No more card for me, and also likely never shopping there again. O.N. and parent company Gap need to take care of this.

Terrible! Do not apply for an Old Navy credit card. You will not get the 44% discount that they promise to give you for applying. I applied and have an excellent credit score and was approved. But I did not receive a discount. I live 100 miles from that store. The only way I can get the discount is by going back to the store with my receipt and my CC. And put the balance on my CC. STUPID!!! And in my opinion, it's a scam/lie.

I would give 0 stars if I could. I bought a pair of shorts for my daughter a few months ago for 25 dollars. I always want paper statements because that is my reminder to pay. I don't have the kind of job that glues me to checking emails. I was looking for an email recently because my daughter is going to college and we are waiting for a reply. I see a obscure email from Old Navy cc saying I owe 93 dollars. They enrolled me in paperless and now I had to pay 93 dollars for a 25 dollar pair of shorts. They would not even work with me. This will cost them hundreds in sales because I will plaster this all over and bad mouth them until they make it right. You don't mess with a single hard working Mom who pays her bills on time.

I tried to use my Old Navy Credit Card to make a $106 purchase and was told there was a complication and that it didn’t go through, so I used another credit card. Some time later I get a call from their Fraud Department saying they were suspicious of fraud attempt on my account and put me on hold. After waiting fifteen minutes, the recording said that they were unable to connect me and that I needed to call the number on the back of the card.

I had no problem with Barclays until recently. In fact, I had TWO credit cards through Barclays - one for Old Navy and one for Scheels. However, this company took it upon themselves to cancel BOTH of my credit cards over a six month period for inactivity. They DID NOT even notify me prior to doing this!! I would have gladly went and purchased something at THEIR stores to keep my accounts open but nooo!!!! They just canceled my credit cards, knocking my credit score down that I've worked VERY hard to rebuild.

I got some fraudulent charges on my Old Navy card from Barclays and it has been a nightmare trying to get someone to fix the problem. I have been calling them for the last two months and every time I call, they tell me that they have taken care of it and will not be responsible for those charges but I keep getting calls and emails about a past due payment and late charges. I have spent hours on the phone every week, being transferred from place to place and being told different things every time. No one seems to do anything to help me and after two months, I’m just so frustrated. I will never, ever again get a Barclays credit card.

I have a store credit card and have been a card member for over 15 years with no payment issues. I usually keep a $0 balance and so my auto payment was cancelled. So I made a purchase in store and my card was declined. No notification from Barclays that my payment was missed and no notification that my card was going to be put on hold. I called customer service and all they did was try to sign me up for text notifications about my account, even though I had already opted in for e-mail notifications and they aren't being sent. Total lack of communication from this company and no way to make a complaint online, it just sends you to their same customer service line in the middle east where no one can help with anything. I will never be getting another Barclays credit card again.

I had an Old Navy Credit card for 10+ years with a small credit limit. Not one increase the entire time. Never late. I closed my account. Recently the store has a good deal with card. I was declined. Guess 800 score is needed??

I was at Old Navy, Edwardsville IL. When checking out was asked if I wanted to apply for an ON credit card to save 30%. Once application done, the clerk said there's a computer glitch. Another clerk said it's a global issue and I would get an email in the next day or so with my approval and I could bring my receipt and tags back and they'd give me my discount. When I checked email later, already had the approval email at 4:49, receipt time 4:51. Called corporate, they gave excuse that there were computer issues, said to call manager before going to see if I needed more than receipt.

Beware! Barclay credit, through Old Navy, is horrible to you. They don't send cards and you don't know who to pay, suddenly they mark a late payment on your credit card when it was their fault! I went to dispute and they won. They have such distrust, a year later I opened another credit card (a better one with Citi) and they reduced my credit limit! I'm closing this card!!

Approved for credit. Made purchases--don't mind their clothes prices at ON. Time to make a payment. To set up an account online it askes 6 security questions--6! Then to add my banking info, it asks questions about where I lived, the kind of car I drive, my ex wife's name--from 20 years ago! I failed one of the questions. Frustrated. I just want to make a payment. Called their CS to make a payment, same questions. Couldn't get around them. Asked for a manager. She could override the questions. Added my banking info. Paid it off. Will never use it again. I'm all about ease of use.

Charged $55 for an online purchase in Oct.2023. I got a letter in mail saying that I now owe $220. This letter was received 2/28/2024. I called customer service and they said I signed up for paperless statements and they sent emails. My wife and I searched all files on email account and found that no email was ever sent. I never signed up for paperless statements and they never sent an email. They did reduce the $165 in late fees to $42 and I paid it, just to make my life easier. I believe this is a scam, "don't sent an email and we can collect late fees." Account closed and will not shop there again.

Illegal and unethical!!!! I was at Old Navy, where I spent $455.10. The cashier asked if I wanted to apply for a credit card, if approved it would give me a discount that would bring my total under $300. I have a credit score of 784, so I figured it would be good to get the savings. I was shocked when my application was declined. I was so embarrassed to be denied right in front of a crowd of people, when I know I was qualified. The cashier said I would get a letter explaining why I was declined.

Old Navy credit card never sent me an email or notification regarding the payment. They like to play quiet and surprised you with late fees. Not only the first time but many times already. I’m sick of this credit card company. I’m done with it.

I received late fee for my Old Navy Credit Card. When I called customer service to resolve the issue, to find out the reason of the late fee on my account they hanged up twice, saying that the system is down and to call on a different day and it was so hard to understand the person, since they were talking so fast with an unclear English pronunciation. Very disappointed it their service, I will close the account with Barclays Bank.

I signed up for the Old Navy credit card on 9/4 for a purchase of $111. I didn't receive the card in the mail until 10/28. I found out that on 10/23, I was charged a late fee and other fee amounting to over $30. It took 3 calls to Barclays (which showed up on internet searches as having multiple scams) to get them to take off the late fee.

Ordered 7 items in August and only received 5. ON refused to issue a refund and told me to contact the credit card and this is when my nightmare began. It is now October and not only has the issue not been resolved, I'm now being charged TWICE for items I never received! When I called about the second "Rebill" charge, I was told it was because I reported it as fraud, which I never did. I was then directed to contact the fraud department to get it removed, but they sent me back to the dispute department, who couldn't be less helpful if they tried. They give me a case number, but when I call to check on the status, the case is closed the same day it was opened. I ask to speak to a supervisor and none are ever available, but my number is taken for a "call back in 24 to 48 hours". It's been 2 months and I haven't gotten a call back yet.

I was making a purchase during a sale at Old Navy. A box underneath my total read that I was preappoved for a credit card and I would save 30% off of my first order. I signed up and a message appeared stating I would have to wait while they ran my credit report. Ok. 4 days later, I get the last four digits of a credit card number and I have no way of getting the entire credit card number because Barclays “lookup” function tells me to call a customer service representative who can’t give me the full number. I can’t open a Barclays account without the full number so I can’t buy anything.

I been calling Old Navy every other week for over 45 days now as to ask where is my Old Navy credit card? How do you send me clothes to my apartment but never a credit card when I signed up for the card and got approved and purchased clothes and have them arrive all before I recieved a card? Now I want to pay my bill before I receive any late bill payment fees and they tell me on my first call the billing and shipping was not matching so they didn't send the credit card I applied for but sent me the clothes. Which didn't make any sense. I call again 14 days later and I tell them it hasn't arrived and they said they would expedite a card. We verify we both gave and have the same information and again still waiting for a credit card.

Old Navy had an 11 month 0% APR on purchases promotion I signed up for in January 2023 and that promotion would end December 1, 2023. I recently checked my credit card bill and noticed that there is interest being charged on my July statement. I called Barclays and they are telling me that the promotion was only for six months. Turns out that in February, I opened a new account in fear of credit card fraud, and the agent confirmed that the 0% APR on purchases promotion I signed up for was still in place and reconfirmed it would expire on December 1, 2023.

I have had an Old Navy card for years and years with no issue. Use it in person and online. Now it's been taken over by Barclays. Went online to order Starlink equipment, which is about $545. Not authorized. Ok, they're being careful. Get a text from Old Navy asking if I authorized the transaction - confirm I did. Says card is good to use and to retry. Try again and it's declined again. Mind you, I have over $12k in available credit on the card. Call Old Navy. No idea why it's declined, but they'll clear it out and take off the hold due to declines and try again in 15-20 minutes. Told them I will, but that also I will have to make another purchase from Starlink within an hour of the first purchase going through for the remainder of the equipment, and there will be a recurring monthly charge. All will now go thru according to them.

I didn't use this card for Months. Later, when just checking my bills, I noticed that I was charged a "minimum fee" of $2.00. Then I was charged a late fee of $4.70 for not paying the minimum fee!!.. I was not even aware of these charges for 2 months!... I ended up owing them $16.40, which I paid and then closed the account. I didn't know this was legal.

I received a new card replacement in the mail. When I called to activate the card Jordan (the representative) gets all my info. Then tells me the card is closed. Which I didn't understand since I just received it. Mind you there are some items that I want to buy online. I had already lost an item being on the phone with him. Anyways all he can do is apologize and tell me that a new card will be issued. Therefore I was not able to get the items, and I asked if there was something they could do for me to get them. He said no. I feel that he could of offered a gift card or something since it wasn't my fault I had literally just gotten the card and he said it was closed. Mind boggling.

Over a year ago, Old Navy sent me a new credit card. My old card wasn't expired, but they began using a new company. Since I received that new credit card, I have not gotten my rewards, which was the reason I signed up for the card in the first place. I called and spoke to Customer Service, spent over an hour on the phone, for her to "submit" all the info I had to give her and said I would hear back in 75 days. About 3 months later, I had never heard back, so I called again. Another hour phone call, and was told the previous time it had been submitted incorrectly. This lady assured me she would work on it and return my call in 7-10 business days. I never heard back.

Love the clothes for kids but second time the credit card has done this. I never received a bill (and yes I should have called to check), no email, no phone call yet they send me to collections after 2 months. Hopefully my score recovers, as I have 0 late payments. Called customer service, hung up on me twice. I never get store cards, will not again. So disappointed in such poor customer service.

Always review your transaction statement. I was supposed to get a 20 percent discount credit for opening the account. 3 months later the credit hasn't posted. Closed my account as I tried to contact someone who could help me in regards to this and it led to me being transferred to different departments for almost an hour. Don't bother with such a card, just use your regular Visa. This company deserves the rot that has been happening internally in corporate.

I have had an Old Navy Card for years, with no problem at all. 6 months ago I received two charges for $50 each, that were not mine. I contacted Old Navy immediately and let them know that I did not make these charges. These were fraudulent charges, where someone had bought gift cards with my account. They refunded one charge that day and said that I had to file a fraud claim for the other $50. I filed the claim right then! Then the company switched to Barclays. I called about the claim, they said they didn't have one. I had to file another one. It was approved and every month I still receive a bill with the $50 and now late fees added on. They have told me that it takes time to have the money refunded, yet it has now been 6 months.

I paid off my retail card, and years later was in store reopened account. Charged $200, and paid it off the next month, even got a credit refund check of $1.33. Later in July received bill for $4800. Contacted Old Navy said your bill is paid off! Said is it from Barclays?? Yes! Well we have all kinds if Barclay's problems now, do just disregard it. Next month same bill called Barclay's, says can't understand it, how did it happen? I said you just took over and it's a computer glitch or it is identity theft. As I have no charges. After speaking to Teo people I'm told I have another credit card from Old Navy, say what??? The other card has $9000 balance. I don't have another card I screamed. Oh he says this is Old Navy Mastercard. I said I don't have old navy MASTERCARD. I didn't even know one existed, I only have the stores card and it has a zero balance.

So, I had a chat with a customer service rep online, she was rude and not helpful and in the end, ended up canceling my account. She did not fully communicate with me correctly and advised me what I needed to do and over 48 hours later, my card was cancelled just like that. I was the one that had to cancel it online not her and there you go. Cancelled. People have bad days and I respect all even if they are rude. I called today to see why this was done and ran into a customer service rep on the phone named Christine. RE: ** She and her manager helped me reinstate my cc. All it takes is one person that has empathy over another person who is driven for negative. If whomever from the company ever reads this, give this girl Christine kudos, she can direct you to the manager. I do not know who it was.