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Netspend Reviews

4,947,670reviews on ConsumerAffairs are verified
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About Netspend

Netspend offers prepaid debit cards from Visa or Mastercard with no activation fees and no minimum balance requirements. You can qualify for its services without a credit check. The company has multiple loading options, including by direct deposit, through your phone or at a reload station.

Visit www.netspend.com
Pros
  • No activation fee
  • No minimum balance requirement
  • No credit check
Cons
  • Daily spending and withdrawal limits
  • Fees associated with transactions

Netspend Reviews

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    • 4,947,670 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about Netspend?
    • 4,947,670 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 46 Reviews 6530 - 6680
    Verified purchase
    Reliability

    Reviewed Sept. 16, 2013

    Netspend is the BEST prepaid card out there. I have my payroll checks deposited to Netspend each month and with early deposits, I can expect my funds earlier than my payroll date. My daughter is in college and she also has a Netspend card. It takes seconds to transfer funds to her. Netspend is a reliable card and I love it. Thanks, Netspend, for taking care of me and my family.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Jacqueline,

    You are very welcome and we are glad that we can help! Free direct deposit and cardholder transfers are some of our favorite features too!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Sept. 16, 2013

    I always have my direct deposit 2 days sooner in my Netspend credit card than in my bank account! I love this feature!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Lisa,

    Early deposits are our favorite feature too! We appreciate your review!

    Thank you,

    NetSpend

    Verified purchase
    Staff

    Reviewed Sept. 16, 2013

    I've been with NetSpend for a while and I'm really happy with the benefits such as overdraft protection, text alerts, and bonus shopping rewards. The customer care team is very polite and helpful. Great card!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Andrea,

    We are very glad to hear that you enjoy our product and features. It sounds like you are taking advantage of everything that we offer, but we will be sure to inform you of any new changes.

    Thank you,

    NetSpend

    Verified purchase
    Staff

    Reviewed Sept. 16, 2013

    I love my Netspend card. No damn bank issues to worry about. Just great service.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Michael,

    And we love our customers! We appreciate your review!

    Thank you,

    NetSpend

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2013

    I enjoy my card and like getting paid a day or two early. It's also more convenient than writing a check. However, I wish prepaid cards could be used like regular debit cards. It's very embarrassing when I try to rent a car at the airport because a Netspend representative told me that I would have no problem using my card. However, when I got to the airport, I was told that I could not use my Netspend card to rent a vehicle. I could only use it to pay for the vehicle when it is returned. I just wonder why I received misinformation. Talk about embarrassing and inconvenient?!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Kenneth,

    We tried calling you at the phone number listed on your account; unfortunately, we were not able to reach you.

    We understand your frustration and embarrassment regarding your declined rental transaction. We have seen rental transactions with most major companies, but unfortunately, it is up to the specific location in regards to whether or not they will accept our cards. In the future, we recommend checking with the location to make sure they will take a prepaid card. We will also make sure that the agent you spoke with understands this procedure.

    We appreciate you for being a loyal cardholder and we will do our best to make sure situations like this do not happen again.

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Sept. 15, 2013

    I love that I have the ability to get my money soon as it hits my account. I also like the ability to pay for overdraft protection.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Monique,

    We will always make sure your deposits are posted as soon they come in. Thank you for your review!

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Sept. 14, 2013

    I have had no problems and I am very pleased with my Netspend account. I highly recommend Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Rosemarie,

    We are very happy to hear that you are pleased with your account! We appreciate you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 14, 2013

    I love using my Netspend card because it is so convenient and accepted everywhere. I have encountered a problem with a store that abused my card and Netspend immediately stepped in and solved the problem. Their Customer Service is the best. They are very nice and always put my needs first. I highly recommend using Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Claudette,

    Our customers are always our top priorities! We appreciate you for being a loyal cardholder!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Sept. 14, 2013

    I really enjoy being a Netspend premier customer. I have all the amenities that I need and I really enjoy being a customer.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Tonisha,

    We certainly enjoy having you as a customer! Thank you for your review!

    Sincerely,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2013

    The few times I have had to call customer service I had very positive service. They completed my request rapidly and efficiently. I would not hesitate to recommend Netspend card service to my family and friends.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Jeffrey,

    We are glad to hear that you have had such a positive experience! We appreciate you for being a loyal cardholder!

    Thank you,

    NetSpend

    Verified purchase
    Price

    Reviewed Sept. 14, 2013

    I started with Green Dot and had my card compromised and switch to Netspend in January. I love the fact that as soon as my check hit the system, it's available for use, which is usually a day before the rest of my co-workers. The only issue I have is if I charge anything, it costs me an extra dollar for the charge.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Blair,

    Thank you for speaking with us today! We hope this new plan can help save you some money on fees!

    Sincerely,

    NetSpend

    Verified purchase
    Price

    Reviewed Sept. 14, 2013

    I love my Netspend card. It doesn't cost much to reload and my direct deposit is in early every month. I can always count on my money being on my card in a timely manner.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Gisella,

    We are happy to hear that you enjoy our service! Thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2013

    I would just like to say that I have nothing but good things to say about NetSpend!!! This Prepaid card is the best out there and fees are minimal and Customer Service is outstanding!! I find it a whole lot easier than maintaining a bank account!! I have recommended NetSpend to family and friends!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Sarah,

    We are very glad to hear that you are happy with our service! We try to make our products as easy as possible.

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Sept. 14, 2013

    I have it for 6 years and it's great. I love NetSpend. I recommend 100%.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Carmen,

    We appreciate you taking the time to provide your review AND for being a loyal cardholder over the years!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Sept. 14, 2013

    I have had a very positive experience with NetSpend. Over the past 6 years there have been no mistakes in the account and deposits are posted in a timely manner. I highly recommend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Terry,

    6 years is a long time! We appreciate you for being a loyal cardholder!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Sept. 14, 2013

    My experience has been a good one. Services offered have been services rendered. Doubt that I will ever go back to conventional banking ever again. I appreciate having access to my money as soon as it's posted. I absolutely love getting the text alerts every time my card is used. NetSpend is the banking choice for me. Thank you!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Cassandra,

    We certainly hope that you do not go back to a conventional bank! Thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2013

    I've been a card holder for several years... In fact, I have 2 cards, a Visa & a MasterCard. I have never had any problems with either card, calling customer service, getting deposits &/or refunds credited to my account. My payroll is deposited 2 full days before my co-workers who don't use NetSpend. My only complaint is the ATM fees... Even when I use a MetaBank ATM, I pay the ATM fees, once to the machines & once as a withdrawal from my account... If I got free machine fees using a MetaBank ATM, my rating would be a 5!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Paige,

    We are glad to hear that you are happy with our service, but we understand your concern regarding ATM fees. To avoid these fees, we recommend the following:

    * Request cash back from debit purchases (in the grocery store for example).

    * Perform an over-the-counter withdraw inside of a local bank (if available). You can withdraw up to 4999.99 at one time - good to use to avoid multiple ATM withdraws.

    * Purchase money orders using the debit method, if you need to pay a bill.

    Thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Sept. 14, 2013

    I love my NetSpend Card because it gives me the freedom I need to spend just the amount I should spend and never go over my balance. It even deposits my funds two to three days ahead of scheduled deposits so if I want to, I can spend, which I choose not to do. It is a freedom that others banking institutions do not afford their customers. I thank Netspend for the opportunity of banking with them.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Laura,

    No thanks is necessary! We appreciate you for being a loyal NetSpend cardholder!

    Thank you,

    NetSpend

    Rating has been updated

    Laura M updated their star rating from a 5 stars to a 4 stars after speaking with the company outside of the ConsumerAffairs platform.

    Verified purchase

    Reviewed Sept. 14, 2013

    NetSpend is a fine way of providing secure and dependable deposit of my benefits... and management of my financial affairs, for some years.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Sept. 14, 2013

    NetSpend has helped our family take control of our money and budget. The immediate text alerts keep us informed of who is spending when and where. The budgeting tool is so easy to use and the automatic alerts remind us when we are close to our budget limits. We struggled with ordinary checking and debit cards. The checking fees were outrageous and we would overdraw because we did not always know what another family member had purchased. NetSpend keeps us in control, well informed, and it is so convenient with the direct deposit! Thank you for helping our family regain control of our accounts.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 14, 2013

    I am so happy with NetSpend and how they do their Direct Deposits. When the monies are released from my income source to NetSpend, they do not sit on the money for days and days. It is applied to my Acct. and is ready to use right away. This is the way all banks should take care of their customers... I am happy to be a NetSpend Customer.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    I have had an account for almost 2 years and have had No problems. I get text alerts when my card is processed and I am Premier card holder with lots of great benefits!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 13, 2013

    I really like the way NetSpend handles my money. It comes on time right when I need it. I have told plenty of people about NetSpend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 13, 2013

    I have been with NetSpend for almost 10 years and had 3 accounts with them. I have had a very good experience with NetSpend and much better service than any local or national bank. My paycheck has been on direct deposit for a long time now and I always can count on getting it as soon as they receive the funds, usually two days before payday. So I have my funds available before anyone else who deals with other banking servicers.

    I get paid once a month, and that can mean a lot to someone who needs access to their money asap. The overdraft protection option and the $10 overdraft window is amazing and the fee is so much cheaper than any other bank or prepaid type debit cards. It has been the difference of having gas to get back and forth to work at the end of the month. When I have called Customer Service, I have been treated with the utmost respect and the Representative owned the issue and made sure it was resolved before hanging up the phone. Excellent service!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    Over the past 3 yrs. most of my experiences with NetSpend have been exceptional.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    PriceEase of Use

    Reviewed Sept. 13, 2013

    I am a long time user of NetSpend, and highly recommend it to anyone looking for an alternative to checking accounts that feel free to sit on your money, hold it till they feel free to let you have it, and collect interest on your money. NetSpend doesn't do any of that. The day my money should be in my NetSpend account, it is there, and I have access! The only thing I would like to see, would be easy transfers to other bank accounts, and this would be an improvement on an already excellent card. Easy to reload, easy to manage online, easy to use!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Sept. 13, 2013

    What can I say, they are great and have been there for me every time I need assistance. Bumped me up to Ace Elite and gave me even more awesome features. Thank you!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 13, 2013

    NetSpend is the best online prepaid card company out there. I have used them for years and have enjoyed my experience with them. Their support staff is friendly and fast with help! They handle any claim or dispute fast! Overall, the best company on the net!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 13, 2013

    I have had NetSpend for 6 years, never had had a problem. Always get my check early. Excellent service.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 13, 2013

    I have been a Debit cardholder with NetSpend (Metabank) since 2010. I like working with their customer service people. I had just recently lost my Debit card and called in and their customer service agent was very friendly and took care of blocking my old card and issuing me a new card. I was lucky no bad transactions were pending or paid. Thank God. The experience was very informative and very helpful. I have and would again recommend a friend and/or family member to join the NetSpend (Metabank) family. I like that you have a chance to clear up an overdraft fee within 12 hours of your transaction, so you don't get penalized for a transaction you forgot about. You have time to deposit money in your account, to clear the fee.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    I absolutely love my NetSpend card. It gives me the convenience of quick and easy access to my money, secure transactions for online purchases and even alerts for any and all transactions involving my NetSpend card. It's wonderful.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 13, 2013

    I have been a member for over 7 years now, and so far things are great. I like when I send an email to ask a question and I get a response within usually 24 hours. Customer service people are always polite and most of the time are able to help with whatever I needed. I like the fact that when my card was taken or misplaced, I was able to get things handled right away. The only problems I have had have been with my local Ace Cash Express office on N. Nevada and Fillmore. Several of the employees are not very friendly and sometimes a little rude. At least a half dozen times, I have gone in there over the last year and wanted to get a money order. Was told it was not working correctly or not at all. I have had to go to other places to get a money order.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    My experience with NetSpend was very good until recently. I have been a NetSpend Customer for about 6 years with 3 different accounts. I have never had a problem with deposits and have had very few disputes with my accounts. I am very disappointed with the way my account has been handled recently and after reviewing and research the Corporation, I find that I am not the only person having these problems.

    Recently, I added my brother to my account and he had a large deposit; however, after about 4 days of the deposit, my account was blocked and funds were put on hold. I was told that I needed to supply information for a person who was and is an authorized user on my account and a card was issued to him. I was also asked why money was off my card so fast, and as I explained to Chandra that "it's not my money so why would I hold on to it? Evidentially I let the person use my card for a reason." After that I was told to supply information on about 3 or 4 other deposits that were made into my account months ago. Also all three (3) of my accounts were blocked.

    When you first open your account with NetSpend, it states that you can have family members deposit money into your account. It is even stated on your website. But that is quite the contrary. When I first opened my NetSpend Account, I referred family and friends who opened accounts as well; however, I was never given the referral fee. When Netspend had the service of a payday loans I applied, was approved and was set up to for bi-weekly payments. When I started getting paid weekly, NetSpend automatically started recouping the money weekly without any notice to me.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase
    Customer Service

    Reviewed Sept. 13, 2013

    I love my NetSpend. It lets me pay my bills and direct deposit lets me get my money faster and customer service is nice and works fast to resolve the issue or answer questions you may have.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    I wish it was easier to dispute a charge when looking at your account to tell what has been denied for payment.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Sept. 13, 2013

    Apparently all 1-800 phone calls are being routed to Consumer Call Center overseas, making it harder to communicate and obtain authorizations.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Gregory,

    We are very sorry to hear that you had a poor experience with our customer serivce. We do have call centers located all over the world and we strive to make sure that every agent provides the same level of service.

    We will continue to educate our staff to be more careful, attentive and service oriented when handling our customer‘s concerns and we apologize again for any inconvenience.

    Thank you,

    NetSpend

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 13, 2013

    I am very pleased with my NetSpend card... so pleased I don't know what I would do if it wasn't around anymore. I am a single mother and receive child support on my NetSpend every week and so I rely tremendously on my card. The only trouble I have ever had and it wasn't really trouble, is sometimes getting a clear answer from some, not all, of the customer service reps. Most of them truly know and understand my needs but I have had some trouble when I don't get an exact answer to my question and instead get a script read to me... Other than that, THANK YOU, and I love the convenience of using my card and getting my deposits early and I know my money is safe ALWAYS.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 13, 2013

    Disputing a transaction - removal of an unauthorized charge. The customer service is amazing!!!!!! Quick and painless!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    I like NetSpend because I get my deposits earlier than anyone, sometimes two days before everyone else. I like that I can use my card anywhere, especially if I have to make a money order. They can take the whole (large) amount right off of my card unlike when I try to withdraw more than $300 from the ATM. I like and overuse the overdraw too much between paydays for emergencies but it is nice to know that it is there. I have been a customer for about five years. I would recommend to anyone.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    I love my Netspend card. It has helped me get my direct deposits sooner than I would with a bank. The $5 monthly fee is fair & I haven't had any big problems using my card pretty much anywhere I would use a debit card from a bank. I like the SMS notifications which help me keep track of my balance. I like the $10 free spending cushion, the overdraft protection up to $100 & online features. I recommend this card to all of my friends & family. Thank you.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    They would not reverse a charge that I didn't approve. I got it reversed and NetSpend blocked my account for no reason. My whole family uses overdraft protection but their accounts are not blocked because they are overdone. Why was I targeted?

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 13, 2013

    I have always had very good service with you guys and very quick and helpful advice. I have never had a problem with anything, not my card or anything.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Sept. 13, 2013

    I have been a long time customer of NetSpend and feel that they are extremely proficient and when I had my account hacked - they quickly resolved the problem with no expense to me. I really love the text message for transactions. This is how I was able to learn my card number had been stolen! This system with NetSpend is better than a couple of banks I have used in the past. The only negative would be having to learn your way through the digital phone system to get to a live person.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Sept. 13, 2013

    I have been with NetSpend since 2009 and have nothing but praise for this company. I always get the service I depend on at all times

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 13, 2013

    I have had a NetSpend acct for many years and have had no problems. My acct was hacked once and I was able to get it taken care of with one phone call. Everyone is Always extremely helpful. I would never go back to a traditional bank system.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear LaDena,

    Thank you for your review and we are certainly glad that we have been able to help. We appreciate you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 13, 2013

    I am so glad I have my NetSpend card and I get paid 2 days early and I love that. I can pay my bills right from my card on the computer... This card is great.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Denise,

    We are glad to have you as a cardholder! We certainly appreciate your review!

    Thank you,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 13, 2013

    As a single mom who spent almost a year without a full-time job, my credit was destroyed. Bank fees were absolutely killing me. The NetSpend card has been wonderful. Even have overdraft on it. It is extremely convenient and I even have access to my payroll a day early!!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Anne,

    We understand you have been put in a difficult situation and we are happy that we can help! Thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase
    Price

    Reviewed Sept. 13, 2013

    NetSpend is pretty awesome. It was hard for me to get a checking account so I signed up with NetSpend like 4 years ago I think. Anyway I have enjoyed it since. I get my check direct deposit and they never charge me for transactions, just $5.00 a month and I love it. I am really pleased!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Rebecca,

    We are glad to hear that you are pleased with our service. We appreciate you for being a loyal cardholder over the last 4 years!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Sept. 13, 2013

    My 24-yr-old dtr passed away this week. NetSpend has a small accidental death benefit I surely needed... NetSpend is the only way to go!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Sylvia,

    We would like to express our deepest condolences for your recent loss. We understand this is a difficult time, but we are glad that our Life Benefits could help out.

    Our thoughts and prayers are with you and your family.

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Sept. 12, 2013

    Yes, I have enjoyed the benefits and easiness of paying bills.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Dellia,

    We are very happy to hear that you enjoy our service! Thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Sept. 12, 2013

    I love the way I have control of my money. I just like it and will recommend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Julian,

    We try to empower all of our customers with the freedom to be self-banked. We are happy to hear that you enjoy our service!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Sept. 11, 2013

    I am glad to have the cash card because it's easy for me to not need to carry money in my pocket plus I get my check earlier.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Teneshia,

    We are glad to hear that you are happy with our service! Our card is definitely much easier than carrying cash, and more secure too!

    Thank you,

    NetSpend

    Customer ServiceContract & TermsPriceStaff

    Reviewed Sept. 10, 2013

    I am a payroll administrator for a large construction company in Arizona. We recently started using QuickBooks Payroll services. When I signed our company up for the service, there was an advertisement for direct deposit into a NetSpend account. I thought I would give it a try before recommending it to our 150+ employees. Here is what I decided: I will spend the rest of my days blogging and complaining on every website I can find to let consumers know how horrible my experience has been.

    August 5th, I purchased $231.67 of items at Lifetime Fitness Caf. I paid cash. On August 19th, I returned most of those items to Lifetime Fitness Caf for $229.38. The clerk asked for my purchase receipt, so I handed it to her with the merchandise. She asked me for my debit card to put the refund back on. I didn't think anything of it and handed her my NetSpend Visa card. She issued the refund back to my NetSpend account and scanned the card. On Friday, August 23rd I had part of my payroll direct deposit put into the NetSpend account. That day I found that NetSpend had blocked my account and would not let me access the funds on my card. They said it was because I had refunded some items on to the card that I had not used to purchase the merchandise with. I didn't even think about it when I handed the clerk my card. I didn't think it mattered.

    I asked what I could do to resolve the matter. The representative said to fax the receipt to their Fraud department. She did not specify which receipt, and I assumed since it was a REFUND that they would want the REFUND receipt. So, I faxed the refund receipt. I also emailed the receipt. I called again on Monday August 26th. By this time I was very angry. Not only could I not access my refund, but they would not let me access my payroll direct deposit. When I asked to speak to a supervisor, she told me that it would take three business HOURS to resolve the issue. She repeated it many times so I would understand. THREE BUSINESS HOURS. Ok, I get it. I called back three hours later. Another representative then told me it would take two business days. What happened to three business hours? I asked. I guess the script changed from one representative to the next.

    Since I had faxed the receipt on August 23rd, I fully expected the problem to be resolved by August 27th; this was not the case. I called AGAIN. Each time I called, I encountered another person with a mediocre grasp of the English language. I am a very liberal, unprejudiced person, but when I call a customer service line, I expect someone to be able to take care of and UNDERSTAND my concerns. Even the supervisors were reading from scripted information. Each time I asked a question, they would repeat the same answer OVER & OVER & OVER. They told me that I needed to fax in the receipt, (not specifying that they needed the PURCHASE receipt) AGAIN.

    I explained that I had done that multiple times. The rep told me that I would have to wait two business days, AGAIN. They said I would have to wait until the Fraud Department received the receipt. Since I had already complied with that request, I asked to speak to someone in the fraud department. The rep told me that was not possible. On August 26th, I finally spoke to someone who told me they needed the PURCHASE receipt. Who knew? Certainly not anyone I had spoken to previously. Apparently they did not understand the small difference between PURCHASE and REFUND receipts. At least not enough to tell me what they needed.

    Over the course of three weeks, I have spent over 126 minutes of cell phone time speaking with and waiting for customer service representatives. After explaining that I had given the PURCHASE receipt to the clerk who had issued the refund, the representative told me that there was nothing she could do. I was at DEFCON 3 by now. I said so you are telling me that there is no way to access MY MONEY? She put me on hold for several minutes. She got back on the line and told me I would need to go back to the vendor and have them reverse the refund. She said that was the only way I would be able to access my money.

    On August 26th, I went back to Lifetime Fitness and asked them to reverse the refund. The manager of the Caf tried to reverse the charge and was not able to. Even though I had 518.98 in my account, the reversal was declined due to "insufficient funds." Today, I finally obtained copies of both the purchase receipt and the refund receipts. I sent them to the fraud department. Now they tell me that the only way to access my money is to obtain a "RELEASE OF LIABILITY AND INDEMNITY AGREEMENT from Lifetime Fitness. I called the Club Business Administrator and explained my problem. She responded with the following email:

    Thank you for your e-mail. I apologize for the experience you have had accessing your funds. Unfortunately I am unable to reverse the original refund. However, I am able to provide you with a copy of the purchase receipt that NetSpend Visa requires per your e-mail (attached). I hope with both receipts satisfy NetSpend Visa's request for you to be able to access the refund. Please let me know if there is anything additional I can assist you with.

    So, I have sent in both RECEIPTS. I am patiently waiting for TWO MORE BUSINESS DAYS. I wonder what kind of horse ** excuse they will come up with next. Seriously, it has been three weeks. I am at a loss. If I cannot access my money, I suppose I will have to consult an attorney. It isn't really worth the $518.98 nor has it been worth all this time and energy, but I cannot let this go. If this is how they treat customers, it is my duty to let everyone that will listen KNOW HOW BAD THEY SUCK! Thanks for listening. And FOR THE LOVE OF GOD, DO NOT GET A NETSPEND VISA. Thanks.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Staff

    Reviewed Sept. 7, 2013

    I had an account with NetSpend at a different address than the one that I tried to open a new account with. At the old address someone ordered a card (because I lived with them), and then made withdrawals. After I found out about the withdrawals I told NetSpend to close the account. The account was left with a $0 balance. A year later I go to open a new account with NetSpend and they tell me that the card was overdrawn by 94 dollars. Yet they wouldn’t give me any information from when or where the transaction was made.

    They took the 151 dollars I loaded on the new card which was loaded because of an emergency and then told me that it would be 20 days before I get that back. Obviously they did not close the old card as I instructed them and allowed someone to steal 94 dollars and now they want me to pay for it in order to use their services. I would not recommend anyone use their services because they are thieves. The manager - ** is his first name, as he wouldn’t give me his last name - would not help me at all, would not tell me where the transaction came from or how they would resolve THEIR mistake.

    He was also very cold in telling me that I cannot verify an old address, and that he couldn’t tell me where the transaction came from because the information did not match the information on the new card... well obviously because I moved. It was their mistake, and they are robbing me of not only the 151 dollars I loaded into an account from Western Union, but also charging me 94 dollars for a mistake they made in not closing the old account after I had already informed to close it and the reason why because of theft. I also said that they were not to authorize the card to be reopened.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase

    Reviewed Sept. 7, 2013

    I have been a Netspend user for the past several years. I like the convenience of using my card at any retail store, grocery stores, even for hospital services. I don't have to carry bank cards or credit cards because this is just like having one. It has been great when I travel because I can go to any ATM if I am in need of cash. Thank you Netspend for your service.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Noemi,

    You are very welcome and thank you for being a loyal cardholder over the years!

    Thank you,

    NetSpend

    Customer ServiceStaff

    Reviewed Sept. 4, 2013

    I have been using Netspend for quite some time and I have been receiving my direct deposit from my employer for the last two years. A few weeks ago my family and my two young daughters stayed at a hotel and I paid with my Netspend card. When we arrived home I checked the balance on my card and discovered an additional $150.00 charge. My wife and myself were bewildered. We immediately called Netspend to inquire about this charge. We were told that it was the hotel we stayed in and they had charged us $150.00 for smoking in our room. I was furious with the hotel and explained to the hotel manager that the reason we stayed at a non-smoking hotel was because we had our two young daughters with us. Why on earth would we smoke in the room?

    The manager was very arrogant and would not listen. It seems this hotel was newly renovated and it seems they are looking for any means to pay for these renovations. Even if they have to rob their paying guest. Believe it or not this situation became even worse. I called Netspend to dispute the charges. First thing they said was, "we need to wait for the item to post to the account" which we did. Once the item posted we initiated a claim. Upon receiving an email requesting that we fill out a dispute form and fax it back with any evidence we have to support our claim. We faxed the form along with the evidence the same day we received the email, which happened to be the 4th day after the item posted.

    Every day we called to see if a credit was issued. We were told everyday that on the 10th business day they would issue a provisional credit if the investigation was not settled. Would you believe on the 10th business day after telling us they received our form and documentation they reversed the statement and said they had not received the form or any of our documentation. Therefore we would not be eligible for provisional credit. I then emailed the confirmation email we were sent for our documentation being received. After their rep in Texas reviewed this email, they still came back to us with a September 30th resolution date. This unauthorized charge occurred back on July 21, 2013.

    A $150.00 may not mean anything to the folks over at Netspend. However as I tried to explain to the rep at Netspend, schools about to begin and $150.00 can buy a few school uniforms. I have reached the end of my patience. Please someone with some common sense. Please help us get our money back!!!!!!!!!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Shawn,

    Thank you for speaking with us earlier. Rest assured we will do everything we can to get these funds returned to you.

    We appreciate your patience.

    NetSpend

    Verified purchase
    CoverageStaff

    Reviewed Sept. 4, 2013

    NetSpend was my life saver! I had been battling type II diabetes since 2006 which resulted in me having to take hours and hours of leave without pay from my fulltime government position. Leave without pay left me not being able to pay some of the bank fees I had accumulated from not having enough cash on hand to cover automatic drafts from my checking account. So I applied for and received a NetSpend Card which saved my life. Now I was able to have my paycheck loaded on the card and use the card to conduct needed basic life banking transactions. After learning that NetSpend would allow use of my funds earlier than most banking institutions I just kept using my NetSpend card even after satisfying all debts with my bank. Thank God for NetSpend being my life saver! I love that you help people make the best in sometimes bad situations... NO Judgments, NO mishaps, just NETSPEND!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Valerie,

    We are very happy to hear that we could help! We understand this has been a difficult battle and we wish you the best!

    Thank you,

    NetSpend

    Verified purchase
    Staff

    Reviewed Sept. 3, 2013

    I have several debit cards and love them. I have recommended them to as many people as I can. It is the only way to bank, at least for me. Thank You.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Jacqueline,

    Thank you for your review and your support! We agree, NetSpend is the way to go!

    NetSpend

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 3, 2013

    It's unacceptable that any time I call, I have to wait well over 10 minutes just to get an agent on the phone. That does not create a good service experience. I had 2 screen shots showing my hold time but lost the 1st one when I broke my phone. I actually waited over 20 minutes.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Zahira,

    We understand that you were on hold to speak with a representative for a long period of time.

    This length of time is unacceptable and we are making changes to improve our automated system. We are glad to see that you were able to speak to an agent and we will make sure you do not run into another problem like this again in the future.

    Thank you,

    NetSpend

    Online & AppStaff

    Reviewed Sept. 2, 2013

    First, I really don't want my credit card to be on the internet, so I used my credit card to purchase a NetSpend card. I am a Canadian visiting the US. I do online gaming and use these types of cards in Canada all the time. But they wouldn't let me purchase the card with a credit card. So I went and got cash. I purchased the card and loaded $50. I went to their website which said that if I was from another country, I would have to put in foreign ID, so I put in a passport number and it came back 3 times as invalid.

    So I called customer service. Funny how it's no longer invalid. They said, "Your card is active now." So I went online and tried to make my purchase and it said, "Payment denied by your bank." So I went to PayPal because I have had difficulty paying on this site in the past. I didn't have a US PayPal account, so I signed up for one and then tried to add the card to the account and it failed. Damn these people.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 2, 2013

    My problem with NetSpend is their automatic phone services. You can never get through to an agent when you need one with a cost and that's not fair to the customers who are cardholders. They charge to swipe the card, then charge to call and get the help they need with a cost. And that's not fair to any cardholder.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Theresa,

    Thank you for your review.

    We understand your concern regarding the fees associated with your account. These fees are charged due the services we offer with the card. Currently, you are on the Pay As You Go plan which charges 1.00 for every credit and 2.00 for every debit transaction. We see that you do qualify for the Fee Advantage plan that will waive these credit and debit transaction fees for 9.95 a month (ATM fees, load fee, balance inquiry, etc. would still apply.) If you would like to sign up for this, please call us or go online under the "My Account" tab.

    You can also check your balance for free on our website or through our text message service. We will only charge a fee if you are calling us regarding your balance or deposit. There is no fee for any other call.

    Thank you,

    NetSpend

    Verified purchase
    Price

    Reviewed Sept. 1, 2013

    I’ve spent the past 2 years trying out just about all brands of debit cards. Since I’m talking about my experience with NetSpend only, I will not give out the names of the other cards I tried. I agree that NetSpend was one of the last ones I tried but this is what I found. Most major brand debit cards (not cards issued by your bank with a checking or savings; those are called an ATM/Debit cards) have a minimum balance requirement to start using their cards. Most of the cards I’ve tried charge a per transaction fee. This means that each time you use your card, you could pay up to $2.00 per swipe and on a few cards I tried there were time restrictions for spending money you have loaded on the card.

    Going to the NetSpend website and filling out a short order form, you can get your card within 10 days. No credit checks and not much info from you. While you’re at their site you can enter your zip code to find all the places that will load money on your card with their fees. When you order your card, you do not have to add money at that time and there are no time limits on adding money once you get your card. I have a friend that ordered the card and it was over a year before he ever put a dime on his card and when he did, there were no fees. Loading your NetSpend card could not be easier. Most places don’t even require you to get a Reload Pack as you have to do with other cards. Using the reload cards you had to get set dollar amounts and there was always a reload fee. With NetSpend there are many places you can reload and most of the time you tell them how much you want to load, they swipe your card and you’re done.

    Pricing, the most I’ve seen for reloads on NetSpend cards are at your local check cashing stores and those are about $4.99 a load. This is not a charge from NetSpend but from the place of business that loads the card. HEB doesn’t charge a penny to load money and you don’t have to have a reload pack card. Just go to a check out and tell them how much you want to load and money is loaded for free. Another place that is cheap to load is your Murphy Gas Stations. There fee is only $0.99 to load and no reload card is needed (I call these swipe and go). Murphy are the gas stations you find at your local Wal-Mart.

    Another bonus I didn’t find on any other card, is the fact NetSpend offers a savings account that pays 5.0% interest. You just log into your on-line account, transfer the amount you want into savings and you’re done. Getting the money back out of savings is just as easy, with no wait time or fees for adding or taking money out. There are many other great features with this card, the best is your not being charged each time you use your card. The only fee I’ve found is when you use your card at an ATM. NetSpend doesn’t charge for this, the bank/owner of the ATM is the one charging for use of their machine. A way around this is any time you make a transaction at a store (i.e. Wal-Mart, CVS, Walgreens, Target) you can get cash back for no charge. Other cards I tried did allow this but most had some type of fee for this.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Brian,

    We appreciate you providing your review and we are happy to hear that you enjoy our product! It sounds like you have done a lot of research regarding prepaid accounts and we feel that you have made the right choice. You also provide a lot of great tips to help avoid some of the fees associated with the card.

    Thank you for being a loyal cardholder!

    NetSpend

    Verified purchase

    Reviewed Sept. 1, 2013

    As a weekly direct deposit customer, we should have an amount we can use over our balance if needed.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Reginald,

    We appreciate you for taking the time to provide your review and suggestion.

    We are currently looking into different options and we will keep you informed of any new changes through your account center.

    Thank you,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 31, 2013

    I got my first Netspend card in 2013 when I did my taxes through TurboTax. My 11 year old daughter and I both receive deposits through Social Security so I put both onto 1 Netspend card to come Direct Deposit. The fees are low and we get paid early every month at least two days ahead of schedule! Also I have been referring friends and family and each new customer has earned me $20.00. Have nothing but rave reviews about Netspend!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Alice,

    We are very happy to hear that you and your daughter enjoy our product!

    Thank you!

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 31, 2013

    A month ago I went to a salon to get a pedicure. I was charged 25.00 then 5 minutes later I get a text that I was charged another 48.00 from the same place. I immediately call Netspend. They said, “No problem, we’ll take it off in the next 24 hours.” Well here it is a month later and still no refund! So needless to say, I’m not happy with your company at all!!!!!!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 31, 2013

    I have had my card since Feb of 2013 and I can honestly say it has been a very good experience from the first day. Anytime I have questions they are always there to help and will do anything to the best of their ability to get you the answers you may need. The customer service is top notch where I’m concerned.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Scot,

    We are glad to hear that we have been able to help out! Thank you for being a loyal cardholder!

    NetSpend

    Verified purchase

    Reviewed Aug. 30, 2013

    I have had my NetSpend card for two years. I enjoy having this card. I can use it at any ATM, any store and I even use my NetSpend card to shop online. I think this card is a great card to have.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Tamika,

    Thank you for your review! We are glad to hear that you enjoy our service!

    NetSpend

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 30, 2013

    I love my NetSpend card. My payroll direct deposit is always at least 1 day early, but has been up to 3 days early. The custom text alerts makes it so I am alerted only for the things I want (deposits and daily balance). I only pay $5 a month and can use my card as many times as I want, with the exception of ATMs but all banks are like that. The customer service is always helpful and friendly, and I would recommend NetSpend to anyone.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Keith,

    Our free Anytime Alerts are one of our favorite features too! We appreciate you taking the time to provide your review!

    Thank you,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 30, 2013

    NetSpend has helped me now for over a year. I would recommend anyone to try them. My family and I love the way we receive an early payday. Yes, that's right. They will help you get your money two days early. I have direct deposit. Check it out.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Nora,

    We are certainly glad that we can help!

    Thank you!

    NetSpend

    Verified purchase
    Staff

    Reviewed Aug. 30, 2013

    I have tried many prepaid debit card, and until I started with NetSpend, thought I had the best. I've been a NetSpend customer for a year or so and am very pleased with the customer care. They are always pleasant and eager to accommodate me.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Charles,

    You made the right decision! We appreciate you for being a loyal cardholder!

    Thank you,

    NetSpend

    Customer ServicePunctuality & Speed

    Reviewed Aug. 30, 2013

    I am currently a student of UoP. Every 6 months or so I receive an excess amount of funding into my bank account. I decided to go with Netspend and have my money deposited directly onto my card. However my school released the funds over 3 days ago and I have yet to see the funds in my account. The school did their part and now it is Netspend's turn to do theirs. I have called the 866 number wondering what was going on and no one seems to give me a straight answer. I am highly annoyed and very agitated. I don't understand why they advertise direct deposit to be 2 days faster than any other bank when they are already days late. I wouldn't recommend the direct deposit for Netspend if they continue with the lack of convenience.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Melissa,

    We are happy to see that your deposit arrived last week.

    Being on the receiving end, we do not control when your deposit is sent over to us. However, we will always make sure your money is available as soon as we receive it.

    Thank you,

    NetSpend

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 30, 2013

    It's great, it's perfect of netspend, and good time and right time of direct deposit, and I like it keep post of email. It's great. They're doing perfect jobs. I love it. Netspend has no problem.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Vishnu,

    We appreciate you for taking the time to write your review! We are glad to hear that you enjoy our service!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 29, 2013

    It's the best money decision that I've made. I am very pleased, and I do recommend it to all my friends and family members.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Donna,

    We are happy to hear that you made the right decision!

    Thank you,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2013

    At first I was very satisfied with NetSpend. I was able to have my Social Security Disability direct deposited into my account and all was well. Then one day, when I received a fairly large deposit of back pay, with which I was planning on purchasing a vehicle, I was suddenly unable to access any of my money. This continued for several days and I was quite frustrated. I contacted customer service and all they could tell me was that they were having some sort of technical problem and they had no idea how long it would last. At this point, I was so frustrated that when I was finally able to access my money, I withdrew almost all of it and went to a local bank to open an account and had my direct deposit switched. I gave a rating of satisfied but I was only somewhat satisfied.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Mark,

    We are very sorry to hear about the problems you experienced with your direct deposit.

    There may be certain circumstances which require us to verify your information before your funds become available. However, this situation should have certainly not taken so long.

    We understand that you felt it was necessary to switch, but we can assure you that we have taken steps to avoid these situations in the future.

    If you would like to open another account with us in the future, we would be more than happy to have you as a customer again.

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 29, 2013

    Netspend is the best because it makes you feel like you're with a top notch bank. Thanks.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Jessica,

    Thank you for your review! We feel that all of our cardholders are top-notch!

    Thank you,

    NetSpend

    Customer ServiceCoveragePriceStaff

    Reviewed Aug. 29, 2013

    In all of my life, I have never experienced customer service as horrible as NetSpend. I had seen the thousands of bad reviews on hundreds of websites, including the 1,702 complaints on the Better Business Bureau. However, I gave them the benefit of the doubt and for over a year, I had very few issues other than the enormous fees (over $40 per month). I use the card as an alternative to my credit cards and bank-issued debit cards to protect from using my primary cards for my online purchases, having been the victim of identity theft on numerous occasions.

    One of the main issues with the NetSpend card is when a merchant places what the industry calls a "soft authorization" on your card, NetSpend treats it as if it was "captured" or, in other words, the final sale. For example, when you check into a hotel, they may "authorize" your card for $500 to cover any charges you may incur and assure you have enough money to pay; however, at check out, when the actual charges are reconciled, many times, NetSpend will do a second debit for the actual amount, holding both the $500 and the actual charge.

    They then may require the merchant to send them a fax releasing the "held" amount, which the fax has to follow a certain set of arbitrary NetSpend "rules", and even then, it can take some time to rectify, and in the meantime, you do not have access to YOUR money. If NetSpend does this to tens or even hundreds of thousands of card holders, that can add $50 million dollars or more, substantially more to their accounts. Even if this money is not earning interest in the account with which it is being held, there is a banking term "compensating balances" which absolutely benefits NetSpend.

    In my latest nightmare with NetSpend, I purchased a piece of electronics from a major well-known company that I have a 15-year relationship with. My NetSpend card was "soft authorized" for just under $750; however, the next day, the correct amount with state sales tax was actually captured for just over $800 in order to process the order. Well, NetSpend debited both amounts and is refusing to release the $750 even though the merchant spend hours on the phone and sent two faxes asking that they release that amount.

    It takes hours upon hours just trying to get the English challenged customer service reps to understand and even then, no support is ever offered, just a "there is nothing we can do..." SERIOUSLY!?!?! I eventually contacted the CEO and was responded by a Heather ** and her response was the merchant hand-wrote the request instead of typed it. Again... SERIOUSLY!?!?! Which, by the way, a second fax, typed, was sent, and I still have not received the debited money back.

    Fortunately, I am very blessed and I can afford to be out $750, even spend $20,000 to make sure NetSpend stops these practices, but I am upset for the hundreds of thousands of people that are struggling, living week to week and use NetSpend as basically their bank. Having their paychecks, disability, retirement, social security checks direct deposited to NetSpend. Read the desperate cries from these individuals whom are being wronged by this company. It is for that reason that I will do whatever is necessary to stop NetSpend from these abuses. If enough individuals step forward, I will even bankroll the initial launch of a class action lawsuit. I have already contacted my local congressman and am completing complaints to the California and Texas Attorney General's Offices.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Tony,

    We understand your frustration regarding the problems you have experienced with our service.

    Unfortunately, we are not notified when a transaction is cancelled, or will not be collected by a merchant. For this reason, it is possible for the transaction to remain pending until we can verify it will not be collected. We have procedures in place to help facilitate this manual release of funds.

    We are glad to see that the transaction you described has already been placed back into your account. We apologize again for any inconvenience this has caused.

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 29, 2013

    I have enjoyed my NetSpend MasterCard so very much!!! The best part, my social security check is posted on Friday instead of the following Weds. MUCH BETTER THAN THE BANK!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Faye,

    Thank you for your review! Early deposits are always good!

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 29, 2013

    I have had a positive experience using Netspend. My money always comes in on time. I get text messages when I use it giving me my new balance. I pay all my bills with Netspend. I have used other cards before and always had problems with them. No problems with Netspend. Way to go.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Suzanne,

    We are glad to hear that you have not had any problems with us and we intend on keeping it that way!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 29, 2013

    I have been using netspend for a few years now. I love this card and all the benefits it has to offer. It is much more easier to deal with than a regular bank account. You can only spend what you have so it protects your credit as well. I love my netspend card. Since I have been using it, I have recommended to my family and friends. They, too, are now using netspend. This is a great prepaid account. I will continue to use this card for as long as I can.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Latania,

    We are happy to hear that you have been a loyal cardholder over the years! We will continue to provide great benefits to help service your financial needs.

    Thank you,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 29, 2013

    I am glad that I chose to use Net Spend prepaid card for its convenience and accessibility. I enjoy using it for purchases and paying monthly bills. It lets me know instantly what my balance is before doing another transaction, which is wonderful. I also enjoy my over draft protection benefit, as well as receiving my benefits early. Thanks Net Spend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Estelle,

    We are happy that you chose us as well! Thank you for being a loyal cardholder!

    NetSpend

    Verified purchase

    Reviewed Aug. 29, 2013

    I love it. I use it all the time. My direct deposit is set up and it's all I use.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Amanda,

    We are happy hear that you love our service! We appreciate your review!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 29, 2013

    Netspend has been a Godsend to me and my family. Long story short, my husband is in Delaware and I am in Florida. Us being able to transfer money to each other has been so easy. I am not sure what we would have done without this service!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Sherry,

    We are certainly glad that we can help! Free cardholder transfers are one of the great features that we offer.

    Thank you,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2013

    I am very happy with Net Spend. I don't have to deal with over drafts or rude bankers!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Tara,

    Rude bankers are the worst! We are happy to hear that you enjoy our service!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 29, 2013

    Netspend is absolutely the best debit card I have owned. Hands Down the best.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Robert,

    We appreciate you taking the time to provide your review and we are happy to hear that you enjoy our service!

    Thank you for being a loyal cardholder!

    NetSpend

    Customer Service

    Reviewed Aug. 29, 2013

    I have had several NetSpend ACE Elite cards but never signed up for Direct Deposit.. I regret it now. Yes, you get paid 2 days before but you never know what time you are going to receive your money; every time varies. It's now the day before I am supposed to receive my check and still nothing had deposited into my acct. The customer service line closes so early that you can't call and inquire if there's a system issue or anything nor do they respond to your e-mails. This is my very last time choosing NetSpend; I'd rather deal with a bank.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    StaffProcess

    Reviewed Aug. 28, 2013

    I contacted Netspend immediately and submitted my claim and also faxed in all requested & required information. In 30 days time my $300 was returned to my account. And it was back to normal. I have a new found respect for the professionalism and care that was put into this resolution process.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear John,

    We are very glad that we could assist you with your dispute. Protection is very important to us and we will always make sure that your account is secure.

    Thank you!

    NetSpend

    Verified purchase

    Reviewed Aug. 27, 2013

    I like having NetSpend. I use my card all the time.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Angela,

    We are very happy to hear this!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 27, 2013

    I was living in a rural area at one time and had no way to pay bills other than by phone or mail. Being a recent divorcee, I had terrible credit and no way to get a bank account due to previous joint accounts that needed to be paid off. NetSpend provided me with the opportunity to take the money I was earning and direct deposit that unto my card thus saving me a lot of trouble with the ability to not have to travel over 30 miles to cash a check and then get money orders. I have had at least 3 jobs since then and with the low rates that are associated with the use of the NetSpend card, I am able to maintain my dignity and pay my bills with ease and not have to be restricted to bank hours or holidays. Thank You NetSpend for accepting me when no one else would.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Christine,

    We are very glad to hear that our product has helped out!

    Thank you for being a loyal cardholder!

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2013

    You ask that I be fair and accurate with my comments and I wouldn't have it any other way because if Netspend were horrible I would not fail to say so. Netspend is wonderful and I truly mean that. I never venture into anything without reading other customer reviews or checking them out completrey first. I read the customer reviews and saw that a few customers had complained; but the satisfied customers outnumbered them 50 to 2 so I decided to give Netspend a try. I couldn't be more satisfied. Believe me, I was a little skeptical at first but I have been with Netspend for over a year without a single problem..... none. My paycheck is directly deposited onto my Netspend card and I get my money two days early. I have recommended Netspend to my co-workers. Keep up the good work Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear David,

    Thank you so much for your support and for being a loyal cardholder!

    NetSpend

    Verified purchase

    Reviewed Aug. 26, 2013

    I think as a valid customer I should be able to have overdraft protection again as I do understand now it is only to be used when it is convenient for Netspend. I am very happy for services.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Donna,

    We understand your concerns regarding this feature being suspended. Overdraft is an expensive service and we recommend using it as little as possible. We will see what can be done in the future and we appreciate you for being a loyal cardholder.

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 26, 2013

    I really enjoy using the Netspend card. It's been better than having a bank account because I don't have to worry about over draft fees. The only problem I see is the $3.00 charge I have to pay for every $100.00 that I withdraw from my account. But overall, it's still great.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Charles,

    Thank you for your support! We do have other options that can help reduce the fees associated with withdrawing cash. Please contact us for more information.

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 26, 2013

    After my wife was laid off we fell upon hard times and after 1 unintentional error, we started drowning in bank fees & overdraft fees. It took approx 3 months to recover from this terrible time. We decided to stop banking and invest in a prepaid card. After a lot of research we felt Netspend had the most reasonable monthly service fee, direct deposit with no limits to how much could be deposited and easy to start up & use everywhere. The best decision we ever made! It's been 8 months since we switched and have not had any issues or discrepancies! Very satisfied customer!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Robert,

    We are sorry to hear about the difficult time you experienced with your other bank. However, we are happy to hear that you made the right decision by switching to us!

    Thank you,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 25, 2013

    This has been great for me and family cause we can pay our bills early so I really like it and we haven't had no delays are late so thank you.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Monica,

    Thank you so much for your support! We are glad that we can help!

    NetSpend

    Verified purchase

    Reviewed Aug. 25, 2013

    Been with NetSpend since 2010 never had a problem. Recommend to all family and friends for banking.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Tammie,

    Wow! We appreciate you for being a loyal cardholder! We will stive to make sure this excellent service continues.

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 25, 2013

    I love my netSpend card and never had a problem with the service. I have direct deposit from my job and I'm the only one that gets paid 2 days earlier. Best thing about this card is that I can add any family member and even if the person is out of the country, she or he can withdraw money at any ATM and not be looking for a Moneygram or Western Union saving me a lot of money...

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Eddie,

    Early deposits and free cardholder transfers are our favorite features too! Thank you for your support!

    NetSpend

    Verified purchase

    Reviewed Aug. 24, 2013

    As a disabled person living in a nursing home, it has been a blessing to have my NetSpend card so I can pay my bills and make purchases online. NetSpend has been always provided me with great service and I would recommend them to anyone.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Ronn,

    Thank you for your support! We are glad to hear that our card has helped!

    NetSpend

    Verified purchase
    Price

    Reviewed Aug. 24, 2013

    I especially like the fact that I don't get charged a fee for using the card I have.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Dan,

    We appreciate you for taking the time to write your review! We try to offer the best fee plans that can help all of our cardholders.

    Thank you,

    NetSpend

    Verified purchase
    Price

    Reviewed Aug. 24, 2013

    Netspend has restricted my use of OD protection on my card, but it is my money, and I pay all overdrafts with my SSD. It charges me over the OD amount $15.00 for three OD each. Again it's my money that is paid from my disability. They seem to be breaking the law and not complying with SSD laws. They claim there is some law restricting the number of my overdrafts, and I've had other accounts without this restriction.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Hello Jack -

    I believe we have resolved your issue. You now have access to our Optional Overdraft Protection Program. Please let us know if you have any other issues with your account.

    Lisa at NetSpend

    Verified purchase

    Reviewed Aug. 24, 2013

    I am happy with netSpend and would recommend it to all/anyone. Thank you for being there. I get my cash a day early and can add cash when I want. Keep up the good services that you provide.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Linda,

    We certainly will! Thank you for your support!

    NetSpend

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 24, 2013

    Anytime I have a question or concern regarding my account, I call and talk to Customer Service. You can't fake sincerity. It's like talking to a relative, the way they care and respond. Truly impressive. Keep up the great work NetSpend...You have a customer for life.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Brad,

    We strive to treat all of our customers like family. Thank you for your continued support!

    NetSpend

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 24, 2013

    I talked to eight (8) people from 4:50 pm to 8:09 pm and did not get a thing accomplished. I've worked in customer service for 35 years and I've never ever seen or given such poor service. My pin was changed WITHOUT my request. All I wanted was access to verify my last 3 deposits so I can purchase a car. I will find another means of direct deposit to another company ASAP.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Hi Valerie,

    We appreciate you taking the time to speak with us. We hope that we were able to resolve your issue.

    Thank you,

    NetSpend

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2013

    I have had a great experience with the customer reps at Netspend. They are always willing to assist me in making the most of using my Netspend card. I love having Netspend as opposed to a traditional bank account. The only thing I could hope for now are more locations to load my card.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Kathleen,

    And we love you for being a loyal cardholder! We are continuously looking to add more reload locations, and hopefully, more will be available soon.

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    I am so glad I decided to use Netspend to deposit my payroll checks. I save so much money not having to cash my checks at check cashing stores. I have never had an overdraft fee, which is why I decided to use Netspend in the first place. I was having a lot of problems with my bank. The only problem I did have was my tax refund checks were rejected for some reason, and I was very unhappy about that. But overall I am very satisfied with using Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Lisa,

    We are very sorry to hear that your tax refunds were returned. As long as the name on your deposit matches the name on the account, and your information has been verified, there should not be an issue. We will do everything we can to make sure a problem like this does not happen again.

    Thank you for your continued support!

    NetSpend

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2013

    I love my Netspend card! I never had a problem with it. My direct deposit is always there a day early and I get a text message as soon as it is available. Every time I need to call customer service they are always so nice and helpful. I would definitely recommend Netspend to all my friends, family, and coworkers.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Markitta,

    We are glad to hear that you are happy with our services! Dont forget you can use our referral program to earn a bonus if your refer your family or friends.

    Thank you!

    NetSpend

    Verified purchase
    Price

    Reviewed Aug. 23, 2013

    Netspend is a fair low cost card that you could use anywhere anytime and you do not have to wait for your money. If they say there, believe it'll be there.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Marvin,

    Thank you for your support!

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    I love my Netspend card. My money is deposited in a timely manner. I can purchase anything with my card. Thanks Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Ronald,

    You are very welcome! We are happy to hear that you love our product!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    They go out of their way to make sure you know what's on your card with text alerts. You can use it anywhere. They've got your back if there's a dispute. Wouldn't trust no one else like Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Sherry,

    We will certainly always have your back! Customer service and security is very important to us and we will do everything we can to assist our cardholders.

    Thank you for your support!

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    I love the convenience of using the netSpend card. It’s accepted everywhere and easy to load. The monthly fees and overdraft fees are very reasonable. I have recommended this card to all my family and friends!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Veronica,

    We are glad to hear that you love our card! Convenience is a top priority for us.

    Thank you!

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    I love my netSpend card. I get my money faster and don't have to worry about check cashing frees and that's all right with me. So keep up the good work netSpend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Freddie,

    We certainly will!

    Thank you for your continued support!

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    I am satisfied with my connection with NetSpend. I have been a NetSpend customer for a number of years and I intend to continue to be one.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Alphonso,

    Thank you for being a loyal cardholder over the years! We look forward to servicing you in they years to come.

    NetSpend

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 23, 2013

    Well the card works find for me. I am able to receive my paycheck two days early which is a plus for. But the only reason why I did not give a five star is due to the text alert. When I text Bal, it always tells me that I have a $0.00 which can be scary for me when I know that I do have funds. Then I have to call the automated teller to get my balance.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 23, 2013

    I have been with NetSpend for a long time now and I have to say I love everything about it! I get my money on time and early and always know where and when my money is spent. There is so many options I can do to pay my bills, can’t ask for a better company. I will recommend NetSpend for everyone and who is still thinking about the company, they are great and they are worth it!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Amanda,

    Thank you for being a loyal cardholder! We are happy to hear that you enjoy everything about our service!

    NetSpend

    Verified purchase
    Ease of Use

    Reviewed Aug. 23, 2013

    It is easy to use NetSpend & it is so easy to load money on to your card. I like NetSpend I will tell my friends about it.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Chaqueeta,

    We try to make our products as easy to use as possible. Don't forget about our referral program if you refer your friends!

    Thank you,

    NetSpend

    Verified purchase
    Reliability

    Reviewed Aug. 23, 2013

    I highly recommend this card to anyone. It's very reliable & accurate. This card gives you a sense of relief. Thank you.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Doreena,

    We appreciate you taking the time to provide your review and we are glad to hear that you enjoy our service!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    Netspend is a good company but the overdraft fee are a little too high. It has a short repay to the feature but in case of a emergency you can overdraft your account to help you get by until you get paid.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Toni,

    Thank you for taking the time to provide your review.

    As long as you repay your overdraft within 24 hours, you will not be assessed the overdraft fee. If you do need to use this feature, we recommend taking out as much as you can at once to avoid multiple fees.

    Thank you for your support!

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    I have not gotten my month calendar emailed to me to tell me my monthly payment yet.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Aug. 23, 2013

    Particularly helped me on my direct deposit. It arrived on the right day. The more I am very happy with the service. Thanks.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Roberto,

    Thank you for your review! We are happy to hear that you enjoy our service!

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 23, 2013

    Since I have had my NetSpend account, I have enjoyed receiving my pay up to 2 days earlier than the assigned pay date. This has really been a blessing for me, as we all know, bills come due quickly! :-) I would and have highly recommended to friends and family the advantages of having a NetSpend account.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Michael,

    Early pay checks are always great! Thank you for your support!

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    I have recommended Net Spend to a lot of my friends and I know of at least 20 have your card now and like it better than any other prepaid card or any other credit card. Also I like it and will continue to use it. I just wish I didn't need to use my over draft every month. I will eventually be ordering a new card for my spouse to make it easier on him when he needs to send me money for the kids. I love how it can be used and reloaded any time at all Walmarts.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Roberta,

    Thank you so much for your review and your recommendations! We are glad to hear that you are happy with our service!

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 23, 2013

    I love my Netspend card. I like that I get paid early and also the overdraft protection and being able to get money when I don't have any. I am a single parent and it gets hard sometimes in between pay period. Thanks to Netspend I don't have to worry.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Tracy,

    We understand that it can be difficult and we are glad that we can help out!

    Thank you,

    NetSpend

    Verified purchase
    Staff

    Reviewed Aug. 23, 2013

    I have never been treated better by a banking system in my life.. I think you treat every one with respect. I tell everyone about you. I think just by talking to your workers you've a great place to work. Thanks all of you for a great job done.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Dusty,

    We are very happy to hear that you feel this way! We also agree, it is a great place to work!

    Thank you for your support!

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    Please know that when things get tough NetSpend is there in the fight on your side. My mother is 81 with Alzheimer’s and I am disabled in a wheelchair so we are extremely limited budget with large needs in our house, having NetSpend meet those needs with early access and overdraft protection has provided our family with a much needed and appreciated security blanket. We would and will recommend NetSpend to friends and family. We also have our delightful kitten "Munkee" on our cards at a minimal charge! NetSpend does it right!! Job well done folks!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Mary and Larry,

    Munkee is a very cute kitten! Good choice for a photo card!

    We will always fight for our customers and we are very happy to hear that you enjoy our service!

    Thank you,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 23, 2013

    I like my Netspend card a lot when bills have to get paid early, can always depend on Netspend to have my money on time and never have to worry about any hidden charges. Thank You, Netspend....

    Thanks for your vote!
    Netspend
    Response from Netspend

    Hi Jacqueline,

    You are very welcome and thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    Netspend is a nice card to have when you don't want to carry cash on you. Keep up the good work, Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Lynn,

    We certainly will!

    Thank you for your support!

    NetSpend

    Verified purchase

    Reviewed Aug. 23, 2013

    I get my SSI deposited on my card every month.. I get my money about 5 days earlier than everyone else. Sometimes it comes in real handy to be able to hit sales that end before the month and you can get good deals.. I also like it because I told my landlord I can pay my rent on the 1st of the month and now I can get it there earlier to them. They like that and they know it will be there before the 1st..

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Aug. 23, 2013

    NetSpend is wonderful, they get your money faster than anyone else, and they help you out as much as they can. If you receive direct deposit as long as it is $200 per month or more they give you overdraft protection at $15 a transaction but if you are smart you will only use it when you have to and make it one transaction so you only get one fee and they will take it out your next deposit.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Coverage

    Reviewed Aug. 22, 2013

    As a NetSpend card holder I have been very pleased with their services. I strongly recommend that NetSpend business practices become a model for banks to use. These are the services that I like about NetSpend: how they process purchases and payments (banks use gimmicks to generate income from you), their overdraft protection (cushions under $10 and you get a 24 hour notice to cover overdrafts before applying a fee, a small overdraft fee $15) and customer rewards. From my experience NetSpend is more concerned with customer satisfaction instead of using customers to build big money making banks. They are always concerned about how you rate them as a business and how to improve their services.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Darlene,

    Our customers are the number one priority for us and we will do everything we can to make sure everyone has a great experience with our service. Thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase
    Staff

    Reviewed Aug. 22, 2013

    My experience with Netspend has been so good that I have found I don't need any other cards. All of my problems have been handled in a professional and business like manner.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear John,

    We are glad to hear that you have had a good experience (and that you got rid of your other cards)! Thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Aug. 22, 2013

    I started with my NetSpend card so I could have my paycheck directly deposited. And I also earn speedy rewards points with each deposit. Then I could use the card to get cash, pay for purchases or pay bills online. It's more secure than carrying cash and easy to use any where I shop or even restaurants. And with so many places to reload it's easy to add additional funds if needed.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Sandy,

    Security is very important to us and we are glad to hear that you have chosen our card over using cash. We appreciate your feedback and for being a loyal cardholder.

    Thank you,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2013

    I love my NetSpend card/account for the following reasons: I get paid 2 days ahead of regular pay date with my direct deposit. I have 80 dollar overdraft with 15 dollar charge any time I need agent funds. Customer service available for help. Easy to monitor your account both online/email or by text message to your phone. So far I enjoy everything. Thank you, NetSpend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Majid,

    And thank you for being a loyal cardholder! We are happy to hear that you are taking advantage of all the great services we offer!

    Sincerely,

    NetSpend

    Verified purchase
    Price

    Reviewed Aug. 22, 2013

    My experience with Netspend has been great! I love that I receive my paycheck 2 days earlier and I love the $5 dollar charge for unlimited transactions.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Shamekia,

    Early deposits are always a nice suprise! We appreciate you providing your feedback!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 22, 2013

    Since I have had my card I have enjoyed the experience. It will only let me spend what I have on the card. Thanks for helping me out.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Johnnie,

    We appreciate you providing your feedback and we are glad to hear that you have enjoyed our service!

    Thank you for being a loyal cardholder.

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 22, 2013

    I would just like to say that Netspend has been a great financial institution for me. They handled my direct deposit for Social Security quickly and if I ever have any problems they handle them so good. With a personal touch. They have what the big banks have lost now a days, respect and feelings. Thank you, Netspend!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Scott,

    We consider all of our cardholders like family and we want to do what is right. Thank you so much for your feedback!

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Aug. 22, 2013

    I Love My NetSpend Card. It's The Best Thing I done So Far And I Would Recommend It To EveryOne.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Brenda,

    We are very glad to hear that you love our service! Thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 22, 2013

    I really appreciate the early pay dates. The card in general has been a great access to my money as well as purchases. Yes I would highly recommend this card to my friends and family. KEEP UP THE GOOD WORK, IT IS DEEPLY APPRECIATED.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Ernest,

    We certainly will and thank you for your feedback!

    Sincerely,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2013

    I am basically very happy with my Netspend acct. I receive my direct deposits in a timely fashion and usually head of expected dates. My only problem is with customer service folks. They need to become more aware that when you call in with questions or problems it is very discomforting to be put on hold forever. Callers should be made to feel that their calls are of the utmost importance.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Elizabeth,

    Thank you for providing your review and feedback! Customer service is very important to us and we hate to hear comments like these. We will continue to educate our staff to be more careful, attentive and service oriented when handling our customer‘s concerns.

    Sincerely,

    NetSpend

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 22, 2013

    I appreciate the opportunity of being a member of Netspend. My deposits are always accurate and prompt. If I have any concerns or questions they're address and resolved.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear D'Ann,

    And we appreciate you for being a loyal cardholder! We are glad to hear that you are happy with our service!

    Thank you,

    NetSpend

    Verified purchase
    Staff

    Reviewed Aug. 22, 2013

    I love being a NetSpend member because I love options they have and the way they do business. I would recommend people should become a member.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Jeffrey,

    We are very happy to hear that you love our service! We appreciate you for being a loyal cardholder!

    Thank you,

    NetSpend

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 22, 2013

    I absolutely love my Netspend card. I have nothing but great things to say about them. Great customer service and I get my paycheck two days early..... I would recommend Netspend to anyone.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Holly,

    We are very happy to hear that you love our service! We appreciate your review!

    Thank you,

    NetSpend

    Verified purchase

    Reviewed Aug. 22, 2013

    My checks go on days before payday. I love it.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Linda,

    Early deposits are always great! Thank you for your review!

    Sincerely,

    NetSpend

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 22, 2013

    My time with NetSpend has been a good overall experience. I like the no fuss banking associated with NetSpend and Meta Bank. I love the direct deposit feature of the card and it helps me manage my money a lot better. The one negative thing is the fees they charge on ATM withdrawals and automatic bill pay. Don't like the fact there is a charge for that and I wish there were more American-speaking customer service agents.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Reginald,

    We appreciate you taking the time to write a review and we are glad to hear that you enjoy our service.

    We are looking into options to help reduce the fees for withdraws and improve our bill payment services. We also have call centers located all over the world and we strive to make sure that the same level of service is provided by all of our agents.

    Thank you for being a loyal cardholder!

    NetSpend

    Verified purchase
    Installation & Setup

    Reviewed Aug. 22, 2013

    My experience has been nothing but positive. Setting up my direct deposit was a breeze and I've had no issues. I use my card on line, in stores any where. I'm please again with no issues. My favorite feature is that with a few clicks of a button I can send money to Netspend cards of family members as needed. Would recommend to anyone. Wish I had signed up sooner.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Aug. 22, 2013

    I have had Netspend for about 3 years if not longer. I love it! It is a Great Prepaid card! I would highly recommend anyone to get it. :-) I tell everyone about my card and how I love the card! Customer support is really nice and friendly. :-)

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2013

    I haven't had any problems with my pre-paid card. I mostly use it to purchase things online and at the grocery store, or when I am getting my medicines from the pharmacy. If I have any questions I call or go online to get answers, but all in all I am satisfied with my card and would recommend it to others.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 22, 2013

    I love my card!!! The no waiting for benefits is such a help, because sometimes things happen and you need your money early. I also love the savings account and rewards program. My only wish is that you guys start a credit card for people who need to start/rebuild credit. I always recommend you guys. Thanks.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Aug. 22, 2013

    I have been very satisfied with my NetSpend account. I especially appreciate the overdraft protection plan. I take advantage of it. Helps me get by in these tough times. I believe that this is a great alternative to a bank account. Thank you, NetSpend. I am glad to be a part of the family.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Aug. 22, 2013

    I love Netspend. Will recommend it to my friends and family.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Aug. 22, 2013

    I love Netspend. I get my pay checks before a lot of my coworkers.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 22, 2013

    Really happy with the day you get the money it is deposited right away. I can take care of my budget early enough and have no problems. THANKS.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Aug. 22, 2013

    I have been with Netspend for a year. I have been enjoying the timely deposits. Great job, Netspend and customer services.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

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    Netspend Company Information

    Company Name:
    Netspend
    Company Type:
    Public
    Ticker Symbol:
    TSS
    Year Founded:
    1999
    Address:
    PO Box 2136
    City:
    Austin
    State/Province:
    TX
    Postal Code:
    78768-2136
    Country:
    United States
    Fax:
    866-358-0526
    Website:
    www.netspend.com