Netspend Reviews

I have been with netspend since 2009. Today I tried logging into my account to find that it was blocked so I called in and found out that my account had been blocked due to a direct deposit for me which is in my maiden name. But I have two accounts with them one with my married name and the other my maiden name. So around 12 noon today the Rep told me to email a copy of my marriage certificate to them and in 8 hours they would release my direct deposit. So I did so. I called back at 8:30 pm and another Rep told me that my direct deposit will be going back to the sender because it's in my maiden name regardless of the proof that it is me and it doesn't matter if I have two accounts or not. I'm so angry cause now my car note is due tomorrow and it will shut down until I get my funds which will take over a week so I'm not able to take my kids to school and will have to pay a late fee because of the hassles and dishonest of netspend. So I will be taking my business elsewhere including my family.

I recently wrote a review a little while back I made a dispute about a unauthorized purchase. I was satisfied with how they resolved the problem but now I have my new card I tried to make a withdrawal at an atm machine but it declined my transaction. But then I receive a message to my phone saying the money was withdrew. Now I have to file another dispute and wait another 10 business for them to hopefully resolve this problem. I hope I don't continue to have issues with this card.

I first heard about NetSpend over a different employer. They had it and referred me to it. It makes it easier to get my finances earlier which was the initial reason for me to sign up. Initially, my interactions with NetSpend were a lot more difficult. But the more time that I’ve been a cardholder, it’s actually gotten a lot easier. I’ve been with them almost a year, and for about the last 8 to 10 months, I’ve had no issues whatsoever. They did great.

I was cashing my check and they promoted NetSpend - that’s when I first heard it. I’ve been having them for 5 years now. My plan is alright. The only thing that I don’t like about NetSpend is the way the fees work… they take your money out… If you have to use an ATM machine, you have to pay $2 plus the ATM fee. That kind of gets me but it’s still okay because otherwise, you go into the store to do it... Then you get it all for free.

After a couple of weeks I spoke with Tyrone, from Netspend disputes resolutions. He was quite fair and concerned. He was about my past situation. Finally my funds were re-credited back to my account. Thank you Tyrone very much for being understanding and caring.

I decided to get in contact with Netspend because they had the debit card and it says somebody can put up to $5,000 on it. And having the card made it easier to manage my finances. Right now, I have a direct deposit. I chose NetSpend over a different prepaid debit card provider because they’d let me know when the money is taken out more prompt than the other one I had. I tend to always call them all the time. My interactions with the team were fine. It’s a great company. I would recommend it to other friends.

NetSpend is the company I’ve used for my direct deposits for my checks. I used to do ACE Check Cashing back in the days. I’ve been with NetSpend for about 4 or 5 years. The team has been courteous and answered my questions. The only thing is I can’t get an overdraft protection no more. I had to get another card. I got 3 or 4 cards but I have one card where my checks go to.

I’ve been with NetSpend for a couple of years. Ever since they started, I’ve had NetSpend. I chose them over someone else because of the direct deposit - you get it earlier. If you go to the bank, it takes longer. My plan is easy to use. I love it! The team was knowledgeable and explained things to me. I enjoy NetSpend. I have no trouble with them at all. I always tell everybody. The majority of the people where I work at are already using NetSpend.

I have been a furloughed government employee since July of this year 2013... So I have not been able to make a deposit until recently went back to work. My first check was to be deposited yesterday and it never happened. Now I would have been okay keeping the holiday in mind. However all of my co-workers from multiple financial institutions were paid. I called customer service. I got the usual "it will post when we receive it" spiel, and my account was okay for deposit. I just went to the FAQ page and by the terms of that my deposit may not even be made because of no activity for the last 90 days (I had no income). What makes this painful - I'm a single mother of four who may or may not get paid but I don't think the CSRs can tell me for sure.

I used my NetSpend card which I have had for years and receive my direct dep. on it weekly. I used my card to book a room through Hotwire. When me and my daughter arrived at the hotel it was a dump. It had broken beds, mold on the ac unit. The entrance door did not lock to our room. They put a king size frame to hold our full size mattress so I fell getting up at night to use the restroom over the over sized frame. The two chairs in our room, the center of the seat was broke so you would fall to the floor. I complained to the hotel. They did not care.

thanks netspend especially tyrone!

On October 25, 2013 I contacted netspend about my debit and pin information was stolen! I faxed them all the information requested and was suppose to receive provisional credit within 10 business days; however was denied. They stated my charges were authorized! Are you kidding? I guess I stole my own money! These guys are ridiculous! I am closing my account!

Travis with netspend, I received your voicemail and thanks for your prompt response. I verified the credit of 200. I have been with netspend for over 6 years and been very satisfied.

Since I signed up with Netspend in Jan 2012, I have had a very great experience in knowing that you all work very hard to keep me very satisfied and happy and I truly do appreciate you all for doing an excellent job... Thanks!!! A million!!!

I love that my card allows direct deposit so I can get my money sooner, and with direct deposit it's easier to get all my money and not worry about so many fees. I also like that I can pay my bills online and not have to worry, it goes straight through and I get a text every time I use my card. I don't need a receipt with that alert. All in all I like it so far.

I was hacked a few years ago and did not want to attach my family's bank account to anything online anymore. Finding NetSpend was a lifesaver. On sites where I have to list my bank, now I can list NetSpend and feel safe. My family's finances are safe from the possibility of hackers getting into my payment processing accounts. I can also transfer money from NetSpend to a few of my processors, pay bills, or order things online. It's a safer way to use money online.

It's the most safe card I ever owned, the service is great... get your money early.

This is a good card to have. I just pay 5.00 dollars a month fee and I can do as many transactions as I want without any charge.

My overall dealings with Netspend has been a wonderful experience and I have very much enjoyed the service that I have been supplied with. Netspend has enabled me to track my spending and keep myself from harm on a security level. Thanks so much for being my bank, Netspend.

I have been using Netspend for at least 7 years now. The website is designed well and easy to navigate. I don't own a "Credit" card yet I can pay bills or buy online just as any credit card can. The loading fees are minimal and direct deposit is also available for free. I highly recommend Netspend!

After I posting this post netspend corporate office did call me and I was able to credit my account back almost immediately after speaking with Travis from Austin TX. If this happens to anyone you need to call their corporate office.

I have loved my Netspend experience. It is easy to sign up for direct deposit and add money to my debit card. Thanks, Netspend! :)

Extraordinary service, extremely convenient & it just feels great to have access to Netspend. Thank You So Much!

I love the service. It's easy and convenient. And also, I love the fact I get my direct deposit posted 1 day before my other co-workers.

I could not be more satisfied with the ease of having your Netspend card. My direct deposits from work arrive an entire day ahead of my co-workers' pay. You advertised getting paid up to two days faster and I thought, "Sure I will." Lol. Then as my first direct deposit arrived before I woke up on a Thursday with a text message on my phone informing me that my pay had in fact arrived. It did make waking to go to work just a bit nicer. Also, the ease of never having to deal directly with a bank makes me just a bit sweeter. Lol. Besides losing one wallet and my card and having your service department nice enough to overnight me a replacement via UPS, how could I be more pleased with your operation.

I am very happy with the service but I think the service fees are high.

I lost my card on 10/28 and was told that my new card could take up to 10 business days to come in the mail. After the 10 business days, I called and asked the whereabouts of my new debit card. Turns out it was never ordered and I again had to wait almost 10 business days for that new card. When I spoke on the phone, the customer service rep that I spoke with did not seem too sincere and like he just didn't care.

Since being with Netspend for nearly 2 years now, I have enjoyed the benefits and abilities of being a member. It is cost effective, fees minimal and gives me the ability to have the freedom of a debit card without the hassles of a traditional banking system. I highly recommend Netspend to my friends and even total strangers!

I would like to say how much I appreciate having the Netspend Prepaid card. It's very convenient to have and it helps me a lot with purchases online and paying bills because my schedule is pretty hectic and it helps out a lot. Thanks.

I really enjoy my card plus getting my check early.

Thank you, Netspend. I can finally save money and budget carefully. I don't like dealing with banks. They charge you for everything. I enjoy using Netspend.

I have been a Netspend Cardholder for less than a year. I've already used it for everything, from dinner at restaurants, clothing purchases, a new HDTV, etc. The card is easy to use, service is phenomenal, and the charges are minimal. I highly recommend that anyone would be glad to use this card. Get one!

I have had excellent service with Netspend. No problems at all. Love it!

Last year, my choice for my Tax Refund was Netspend. I absolutely love it. Even when refund ran out... I still kept it. I reload mine at my local Speedway. It is easy and every three times I reload, I get a free reload fee... and I can use it absolutely anywhere. Easy, convenience, and a VISA. Thank you for Netspend.... Love it! Plan on placing my Tax Refund on here next year!!

Better than my old NCNB, and I love the Netspend premier card. Keep up the good work.

I think NetSpend is one of the worst prepaid cards out there. I had a problem with my direct deposit and had to call numerous times and still did not get the issue resolved. Another problem is that when you call, you are connected with someone from a third world country who can hardly speak English. I had to keep explaining my problem over and over. They kept telling me it would be resolved, to just check back in 5 hours. After being told this three times by three different people, the problem still was never resolved. I wouldn't even recommend this card to my worst enemy!

I've accidentally lost my Netspend card during a dorm move. When I received a new card in the mail at my new address, Netspend had made it quite difficult to activate my card. I receive S.S.I. monthly benefits and had already given the account and routing information to SSA, so it is imperative that my Netspend card is activated in a timely manner. Instead, the customer service rep requested I send a copy of my utility bill and driver's license with matching address when I don't pay utility bills and I have a driver's license from another state. Why so difficult?

I flipping love NetSpend and I recommend it to anyone especially those with a hard time obtaining a bank account. I love that I get instant alerts. And the savings feature makes me want to save just to see how fast I can accomplish a specified goal. My only complaint is that additional charge for the ATM. That's only going to make me hold on to that money that much longer. Oh, the reps are very customer service oriented.

I finally got some straight answers, even though customer services tells you they don't do deposits on weekends they do..Sunday evening. I also suggested they hire people who have a firm grasp on the English language, it's scary to put your financial trust in someone who doesn't understand what you are talking about.

I love my netSpend card!! I have had no problems w/ the company. I would and do recommend the netSpend card to everyone I know. As a matter of fact, my mom, my 3 sisters, and 3 of my friends now have a netSpend card because of me. I give netSpend a 5 star rating!! I am extremely pleased :)

One thing I can say. It's nice to be paid early. My NetSpend card helps with an unexpected payment plan I must pay before payday Friday and I can tell ya, it is a lifetime saver. My NetSpend has also helped with mini loans to pull through the heavy financial weeks and makes you feel like you are making enough money (almost, LOL). I have recommended NetSpend to several people. Like people who work away from home and want a nice easy way to send money if direct deposit is not available. Just a swipe of the card at Walmart and go. Well, enjoy your NetSpend.

Your people have been terrific and very professional in helping me solve any problems I may have had in using my card. I am very pleased to be working with a caring, professional organization such as yours. Thank you!

I am very happy with my Netspend card. I get my pay early and I have a lot of options on spending. I am dissatisfied however with the additional fees on using the ATM.

I have been a member since 2006 and I have every confidence in my funds being secured by Netspend. I have my 'Alert' set-up and I am aware of all of my transactions daily. I have never had any issues with my deposits and withdrawals, except on one incident with someone gained access to my account when I was expecting a new card in the mail. Once I reported it to Netspend and followed their instructions to have my funds returned to my account, they did it without hesitation. I love getting my direct deposit early and I love being a member.

Very easy to use and reload. Have never had a problem with the card.

I began using the NetSpend card because of a payment arrangement with an auto dealer. I have continued because of the excellent service reps and the ease of their app and website. Both my wife and I use the card and the ease at which I can transfer money to her account is awesome.

I'm a new member of NetSpend and someone made unauthorized purchases with my card and I can't report anything because their call system is closed. Hopefully, NetSpend can take legal action on the criminal and reimburse my money. If not, I will not keep using and encourage people to never get NetSpend.

This card is great for me. My direct deposit even goes in a day earlier than everyone else. I have no complaints about Netspend at all.

My net spend balance is texted to my mobile phone I am aware of all deposits, withdrawals and charges instantly. I have never felt so in control of my personal finances. A disputed charge was made at a motel several months ago where I was charged twice for the same room. The additional charge came up on my phone. I disputed the charge, called Netspend and they resolved the dispute and my card was credited the disputed amount in minutes. Thank you. Netspend is awesome.

Do not go to NetSpend. This is a bogus bank that charges fees on all transactions. This company is not loyal to customers and the customer service sucks. I filed a dispute that they have been giving me bad information about plus now they refuse to give me a provisional credit and are saying that it will take 2 to 4 months to return my money. They do not honor what they tell customers. It went from 10 days to 2-4 months. I have never known a bank to take that long in securing a dispute for their customers!! You have been warned... they will charge you for everything but when it comes to filing a dispute, they suck!! Do not trust them with your money!!

I love the fact that I get paid before everyone else at my job. And that it is only $5 a month. And so happy with transferring money to my son or daughter or vice versa for free. We use it every payday. And even in between. We love it. Thanks.

I would recommend this card to everyone. t is simple and easy to follow your money. The text alerts are great!

I have been a customer since 2007 and I have never been disappointed. I like that I get my check early and the deals I get cash back on. Keep up the good work, NetSpend!!

I get my direct deposit up to two days early with Netspend! There are no overdraft charges with Netspend! I get HEB points for money back each time I use my Netspend card! My family and I all have Netspend and enjoy the convenience of easily transferring money to each other. I'll never go back to a regular checking account.

I really like how they inform me of every transaction I make and any upcoming issues.

I have used Netspend for years. They are the best. No overspending. My direct deposits are always early. No calling to check my acct. You get a text every transaction.

I had an incident where I had gone out for the night on a date and went to a few places with my card and everything seemed fine. Came home and went to sleep. I woke up and I had seen I got a text showing money was taken out around 8 am at a place I never heard of. So right away, I called customer service. An agent answered right away and I told her what happened. She canceled my card right away and refunded the money that was taken out and sent me a new card. I was so happy that she was helpful and that whoever stole my card could no longer use it.

Direct deposit is always a day early from payday and I love the fact that every time I do a transaction, it will automatically sends me a message to my cell phone for every transaction I do. I don't have to call or go online to see what my balance is because it will automatically update and give me a balance to my cell phone. I have highly recommended Netspend to my family and friends.

I love that I get my paycheck 2 days early and it only costs $5 a month. They also over an extra $10 over your balance/overdraft protection, and unlimited free purchase transactions. I DON'T like that there's a charge to check your balance by phone, there's a charge to withdraw over $300 at once at an ACE location, and that there are NO free ATMs. Anywhere. And they charge $2.50 to use someone else's ATM, on top of whatever the ATM owner charges.

I have been with Netspend for almost 6 years and it has helped manage my funds and get funds sooner than expected. The only thing I hate is that I've been on the fee advantage plan since I've been a member, but I've been charged $2.50 for using the ATM. Isn't that the whole purpose of a debit card? To have the ability to get cash if needed. It's bad enough the banks charge a fee but you too? Get it together.

I love using and having a Netspend card. It is easier than having a checking account through a bank. I also don't have to wait to get my money like most people do. It's just put on my card and I use it. No hassle, it's just there. I love this card.

Since I've had my card, it has been so much easier to pay bills by phone and make purchases without having to worry about all the fees that banks charge! I have my check direct deposit so when I'm not at work you don't have to worry about picking up my check. I do recommend it to all my friends!

I have been with Netspend since 2007...I use my card for everything! No hassles, no problems. I don't need another bank account, my Netspend Visa Prepaid card is useful for everything, even Direct Deposit of my paycheck. It's simple and it's FREE! I pay most of my bills online, it's so easy. Thank you Netspend!

I have seen my NetSpend card grow from an online prepaid card, many years ago, to that of being a major credit card. I can trust my biggest deposit of my social security check into NetSpend without having any worries. I can receive any information into my text messaging. There isn't anything that Netspend can't do as compared to any Major Credit card company. I am proud when I have to use my NetSpend card.

I love that NetSpend prepaid card allows me to receive my paycheck once it's available in my account. I love the rewards incentive, and the fact that I could decorate my own card. Also the monthly charges are fair.

I had gotten the Netspend card for one reason only, to pay my monthly Insurance premiums since the company required auto pay setup. I noticed a day after my deposit to cover my premiums, the day the insurance was supposed to be deducted, that I had an unauthorized Purchase listed. I immediately called Netspend and reported the issues, cancelled the card, ordered a new one. I expressly informed Netspend that I only use my card for one Transaction a month and they could look at multiple past months and see the only transaction listed was exactly the same each month. I expected them to reimburse my account so my auto pay for premiums would not be denied.

It has been perfect for me. I am a senior and direct deposit my SS disability check. It is great because I get it a couple days early...I can pay my bills and shop for anything I might need. It also keeps me from needing a credit card...which always got me into trouble. I have had excellent service with no trouble at all. Thank you and keep up the good work.

Great customer service. I've been with them for almost 10 years and every issue I've had has been quickly resolved and to my satisfaction. I can't say that about any bank. My direct deposits show up early most of the time and the fees are fair.

This is a great card. My children both have cards and it has really helped. My daughter who lives out of town was out of gas one day and I only had $20 and because you can transfer free online. I was able to transfer the $20 without additional fees. She had the unlimited fee with her card so she was able to get $20 gas instantly without me having to leave work or pay transfer fees.

I found that if I was a member of a large bank they didn't know or care about me or my family. I needed to control the movement of my funds with some corporation’s big beefy hand in it. I can still direct deposit my pay checks and there is one flat fee. This way I can only blame myself if there is an error, and if I'm controlling the account there are no errors.

It's easy to use. Put only the amount of dollars on card for paying online. If there is a dispute about payment or if company charges your card twice for same purchase, Netspend will recover overcharged amount & put back in your account. There is person to help by phone. Been great for me. Get one. Nice to have the freedom & control of your account.

I wish the monthly deposit were more on the same date like the 25th, not 26, 28. 25, it would help me out and I could plan on when I can pay my bills. The early the better.

On or about July 30, I was expecting to receive my refund. It took them sometime because I was disallowed EIC (Earned Income Credit) a prior year. Anyhow, they sent my refund to Netspend. I was looking forward to buying me a house and as using that money. Well, my apt was broken into and everything was taken from flat screens, my kids' jewelry things that identify me. I also noticed all my cards were gone, so I called to cancel them all out. Well, every one of them got cancelled except my Netspend. I called it in. As I called it in, I noticed a couple of transactions on there. I immediately let the Netspend representative know that I have been a victim of fraud and this card needs to be cancelled out.

I was a Professional Truck Driver traveling the 48 states. I found my card accepted everywhere. I could set up recurring payments and pay my bills on time. I am now retired and get my Social Security check on time and still pay my bills on time.

There has been times that my old number somehow surfaced after it was locked and canceled, that somehow there were fees on my debit transaction that were not pending anymore, but were given back to me due to the fact it was fraud. I'm a male that's 44 years old. What in the world would I need with a bathing suit order online and I'm paralyzed? SMH & LMAO!!! Which my card information has never been given. Those guys are great. Plus transfers are low. But I wish they had a monthly % rate on transfers out and that is very low according to a certain reasonably number of transfers.

I have had Netspend for more than 9 years and it has been great. I have used it for direct deposit and enjoy the fact I can get my check two days early. I am able to put money in my savings account whenever I need to.

The NASCAR Member Club made an unauthorized transaction from my wife's card. I contacted customer service right away and filed a dispute. The issue was handled in a professional manner and was resolved quickly. This was not the first time we had to do something like this. I would gladly recommend Netspend to anyone as their card of choice. Thank you!!

This is the best thing I've done in a long time. I have completely eliminated banks from my life. I travel a lot and with direct deposit, text alerts, and now savings options, Netspend has made it so simple to manage my finances. I have recommended this service to my family and will never return to the banking system with all the hassles, business hours and fees I was paying at banks. Thank you, Netspend, for making my life so much easier!

I just want to say thank you, Netspend, for my card. I had it for 3 or more years. I had my sister get a card. My best friend get 1 and my son-in-law too. I just want to say THANKS.....

I have used my netSpend card in many places, in very difficult situations and I feel secure having my netSpend card. I am on a budget. So I only load what I am able to spend. So it helps me stick to my budget. I can never spend over my limit. When I order anything online, I use my netSpend card because I know that it will only be charged for that item and any attempts to be charged more will fail.

It takes me 1 hour to attempt to make A MONEY TRANSFER.

My payments for my cable bill always arrive immediately and they are always received on time. I appreciate the prompt service that I received from NetSpend and they are always friendly.

I love my card, I don't have to worry about over-draft.

I've been with NetSpend for many years. They have ALWAYS been reliable and excellent customer service.

I have had a NetSpend prepaid card for quite a while now, and I absolutely LOVE IT!!! I would recommend it to anyone for many reasons. I actually get my paycheck 2 days before everyone else. It only costs me $2 to load money onto my card. It has a savings account, that allows me to automatically put money into from loads and direct deposits AND IT EARNS INTEREST! It has an app so I can manage my money on the go. Very few fees, Payback rewards. It has bill pay. The only complaint I have is when I call in to customer service, it can be very difficult to understand some of the people that I talk to. However, with all of the positives, this little negative can easily be overlooked!

I love my card. I use it everywhere. I haven't left home without it.

I am very pleased at what a great tool that card had become to me in managing my disabilities payment. I went from earning 20,000 dollars a month and not knowing how to survive on $1,350.00 a month. Had no clue how to meet my bills and to survive in my new world of no income. It was the the income I must learn to survive on. Their fees are not always reasonable all the time but I am learning how to use my online information to know my financial status. It has not been easy but they have helped me survive. It is a shame that happens to people all over the country. Thank you, NetSpend, for everything!

I have been a member for 4 years and I have never had an issue. Online banking very user-friendly and offer great services. Loading money is easy at Speedway or Super America gas station with instant text alerts. I receive direct deposits one to two days early which is a huge plus. I recommend spending $5 to get your card today and participate in the monthly plan for $9.95.

I was not able to hold a bank account. But I have had this account with Netspend since 2008. I would recommend them to anyone who has problems with bank accounts and needs to have access to paying bills with a card.

My wife and I have been Netspend customers for almost 3 years now. I ran $45,000 in direct deposit through my card in the last calendar year. Netspend has helped us with an $85 overdraft protection that we have used WAY more than most normal people would probably choose to use. It ends up taking $100 out of my next week's check, but to have the extra $85 when we need it (or just want something at that moment) has been a tremendous benefit!

I have been a customer for six or seven years. In that time I have had some issues and they have always taken care of me. My last issue put me in a bad situation. I just got paid and lost my card. I needed to access my money so I was instructed to get a temporary card and Netspend loaded it for me and then transferred my money back to my new card and even waived some fees for me to show me their appreciation for being a loyal customer. It might not sound like much but it was a life saver. The whole transaction was seamless. I have a high level of trust and confidence in Netspend.

Great service. Have never had a problem with Netspend in my time with them.

NetSpend has been my card(s) of choice now, going on Five (5) years, and it's my second card with an "Ace Elite Debit Card" as my preferred card of choice. The advantages of my NetSpend has been its acceptance across our nation as both a debit card and credit card when checking into hotels, shopping at any major consumer outlets, check cashing identification or merely using it as a secondary form of identification. What's also great about the card is that it's like carrying around a bank account full of money. It's there when needed and you don't have to write a check to get it.

I have had no complaints for the last 5 years. This is a good company and I tell all my family and friends to use this card.

Netspend is real good to have. You get your money on time if you have it deposited. I love Netspend is best way to go in banking your money. Netspend is the best way to go.

I've been a NetSpend card holder for years and have enjoyed the many benefits it brings to my shopping needs. It's much better than a regular card as you don't get all the service fees that a regular card brings. It's been so good that I've invited family members and friends to be a part of my NetSpend group. By making them members it's saved me hundreds of dollars every year to send them money when I need to, instead of paying high prices with Moneygram and Western Union to send them money. I pay a very low fee to put the money on my card to transfer it to their NetSpend accounts in seconds. I really enjoy the card while I'm in the Austin, Texas area as I go to the HEB Stores in the area and I'm able to load money on the card at no charge. Certainly I recommend the NetSpend Card to all to help them in all their shopping needs!

My husband has a NetSpend card as well. It's awesome to have a card that has so many great assets. I enjoy being a NetSpend customer!

Hi my name is Abigail and this is my commend. I'm proud to be a client with Netspend for the last 4 years and a half. I'm glad for their services because I get my money on time, never had a problem. So I do recommend people to open an account. I did refer my sons, my brothers, my friend and boyfriend. Thank you very much.

I have had a NetSpend card for over two years and could not be happier. I tell EVERYONE who is still writing checks how much easier my life is with this card. ALL payments and purchases I make on my card are almost immediately (within minutes) accounted for on my account and I get a text message within minutes telling me of any transactions that have taken place. This keeps me 100 percent on top of where I am financially. No more waiting for a company or person to deposit a check and waiting for it to clear. No surprises. Quick and easy!

My Netspend card helps me and my family on a big scale. I am able to transfer funds easily and effortlessly with online banking options and tools. I am able to use my card online for purchases and to pay bills. My Netspend card is an essential part of my daily life, thanks Netspend!

I'm very satisfied. You guys alert me when my kids spend my money. No discrepancies at all. I feel confident getting my family friends to you guys. Great service.

I am very pleased with NetSpend. I like getting my check through deposit early, up to 2 or days early. I would recommend NetSpend.

I’m happy with my card and its features. I thank you for the chance to get paid faster. It’s just the wait time for the money to hit the card but I’m still happy about it all.

Customer service was very polite and helped me when I needed some answers. I would recommend Netspend to anyone.

I have been very pleased with Netspend and the Netspend card. They have solved all my problems when I have either lost or ordered new cards and also helping me keep track of my spending or transferring money, or even paying a bill.

This card has been a blessing and a savior. It’s quick to set up and easy to use.

Great partners make life better in every way and a great financial partner makes handling life's financial challenges easier.

My experience with net spend is fair. Sometimes they were helpful, sometimes not, just depends on which CSR was willing to go the extra mile.

I have been a loyal Netspend customer since November of 2008. When I had charges on my account that I didn't authorize Netspend helped me get my money back. I would highly recommend Netspend to anyone who wants to get a prepaid credit card.

A few years ago when I was laid off and a local credit union actually dropped me and then reported that I was a risk for a checking account ... NetSpend for me came to the rescue and has been a extremely helpful in me re-establishing a regular bank checking account! I'm glad they exist or I would not be able to bank my college fund deposits.

Love the cost fee to maintain the account. Love the payback rewards. Love the convenience of being able to shop anywhere. Love the transfer options. Love the direct deposit. And so much more.

I do enjoy getting my direct deposit paycheck a day early. It has saved me on many occasions. And I have recommended the card to others. The only thing I would change is that I have sometimes found it difficult to get a hold of an actual person when I call customer service with questions. Once I actually was put on hold for 58 minutes!

I use my card whether at home or traveling. But it does come in especially handy when I travel. I work for a business that requires me to travel on occasion. I do not have any credit cards, because it is so easy to over spend with them. However, there are times that I need a credit card when traveling and this card works out perfectly for my needs. I can use it on my business trips when one is required. I can load only what I can afford to spend while on the trip and not worry about overspending, and I receive text when I spend to keep me on track! The NetSpend card is the perfect solution for my situation, so thanks NetSpend!

I love my Netspend account because it's like a prepaid bank account. It has a lot of good features that will help you manage and save your money. I also love the direct deposit because my payroll checks will be in there 2 days in advance. I haven't had any problems so far.

All my questions have already been answered very quickly and I have never had any problems using NetSpend.

Very satisfied with the card since I have had it. Had good customer service explaining the use of the card, what features it had, how early I receive my benefits. I would recommend this to my family and friends.

I have been a member since 2006…never have a complaint. Also when I have asked a question through the website, I always get an answer in a timely manner. Thank you Netspend.

I have been a Netspend customer for several years and I give them 10 stars!

I used to have to run to the bank to get money as I did not have a debit card, only an ATM card. Now it is so great to call in bills, make purchases and withdrawals from the bank with the same card. Thank you NetSpend for being there for me.

I bought a temporary card from Bartell's here in Seattle this past week and loaded it. Then I had a direct deposit also load onto the account this week. And wonderfully, the direct deposit hit the card a day earlier. But then I went to log into the account and I had error messages saying I couldn't log in and now my card is being declined when I try to use it. No message as to why; it just says declined and I can't even access the account to see what is wrong. I guess I was suckered.

Two hours ago, someone completed a MoneyGram bill payment for 390.00 from my account and I called Netspend dispute department and they told me that they could not file a dispute and that MoneyGram would have to. I am furious because I called MoneyGram and they told me I have to file with Netspend. Now the call center is closed and someone is freely spending my money without anything being done!! I will take this as far as I can. Something has to be done about this bank not protecting consumers' money or at least filing the appropriate dispute actions.

I'm writing this more as a Warning to YOU reading this so that you may take heed and not get this CARD. It is not worth the HYPE it proclaims. Don't fall for the get paid two days faster. What they don't tell you is that you can't rely on that. It's not always two days faster and they will blame your employer. It's very inconsistent. Don't fall for the $10 cushion or overdraft privileges, because when those unauthorized charges come through and they will, those little meaningless perks will not matter to you anymore. Keep reading to find out why!!

Within 12 hours of my review/complaint yesterday about how they handled my dispute, they locked me out of both accounts I have with them. No response as to why. They said they tried to call but were unable to reach me. I had no calls on my caller id and no messages on my voicemail.

My name is Donnie and on Sept 13 I bought a reload pack and attempted to load $300. When I went to load the card it told me the card had already been used. I called and was told to send over some documentation and I did on 9/17. Well after calling a few times for updates, I was finally told on 9/30 by an incompetent manager that the documentation was never received. I became angry because I was never told between 9-17 and 9-30 that the docs were not received. Well I resent the docs on 9-30 and was told the matter would be escalated and that was a lie because since I have called 3 times and continue being told it will take this 10 business days.

Both myself and my daughter were in and out of hospital for the past six months. A relative used both my NetSpend card and PayPal prepaid MasterCard (NetSpend) for online gambling, I filed a dispute in August for charges in June and July. I was told that I would get a credit in 10 days. Then on the 10th day they said I had not faxed documentation in. I still have the fax confirmation page that I did. I even called after that and was told they had everything and I would get a credit. So I faxed it again and was told I had to wait 10 more days, then was told 14 days. Then on the 14th day, I was told I didn't get a credit because I didn't fax documentation in and was told it would be 45-60 days. No one has responded to my last emails about an update or credit. Is there anywhere I can file a complaint at?

I have had a Netspend card for several months. They are fairly adequate as long as you do not need assistance. They do not have a US based customer service center so once you need help, you will get someone on the line that can do very little more than what you would be able to do by accessing the website. The customer assistance will only be able to read you answers from a predetermined script. My card is currently blocked and I still have no explanation as to why or spoken to anyone who was not giving me a "canned" response. It is now 3 days and although it was the weekend, I have had no response to my calls or my e-mails. If an account is blocked, they should not accept your deposit. Now, I have no way of accessing my money and no response from them as to why or how I can fix the situation. Very poor customer service if any at all and a complete lack of concern regarding the fact that this is my money and the lack of access has caused a great deal of hardship.

On October 1, my deposit was late. Then the next day while trying to purchase some groceries, the cashier told me my card was declined. Mind you, I have two children to feed. You think they care? Please!!! So I looked online to see what was going on. When I tried to log-in, I got message saying there was a problem with my account. So I called the number that was given. When I spoke with a rep, they told me my account was blocked and that they needed documents. "Huh?" I had this account for several months and now all of a sudden they need documents. Why wasn't this requested when I first opened this account first of all then. They couldn't explain to me why my account was under the fraud investigation. All I kept getting was the run around from these guys.

I would not refer or advise anyone to use NetSpend. Their service is very poor and unpredictable. I have been a NetSpend customer since 2011. Recently, my direct deposit has been loading on various days at various times. My employer sends my payroll out on the same day at the same time every pay period. When I call NetSpend, no explanation is given and the representative barely speaks English and no matter what I ask, a robotic script is read. This is ridiculous. As of now, still no Direct deposit posted. I am shopping around and will be so glad when I can switch companies. NetSpend is gambling with people's lives and livelihood and they don't seem to care. Consumer beware. Don't get involved with NetSpend!

I got a msg that on Sept 19, 2013 530.00 was transferred out of my Netspend acct so I called Netspend and was told it was to another acct in my name that had been activated that day. After explaining I didn't have another acct both accts were closed. Netspend has a security problem somewhere because of all the other complaints of this kind on the consumer site and I fully expect to get my funds returned to me for that reason. I believe either an employee is defrauding the customers or their online services are not secure. I have never had identity theft before and feel the blame is Netspend's. Don't use this service. They can't protect you from their own employees and/or website hacks!!!!!!!!!!!

I would love the card more if they would get rid of ATM fees like a lot of cards do and you would have more people using this card.

Today I wanted to transfer from my savings account to my checking account in order to make a purchase at T-Mobile, only to receive an error message telling me that federal regulations only allows me to transfer 6 times within a month. So naturally I called the customer service number (866) 387-7363, follow the appropriate prompts only for the messenger to tell me that "all of our customer service agents are busy with other callers. Please call back at another time." Then the ** hung up on me. Nice customer service! I called the number back 8 times only to get a busy signal when I followed the prompts to speak with a customer service agent.

1000s bucks missing from my account, called and talked with them. They have no fraud department or anyone who cares. Asked for a supervisor because the first was no help. Get this, they tell me to call the FTC and report it. My account shows a transfer to another account in my name. But they are so dumb they can't tell me who created it or how. All they said is call FTC. What is the FTC going to do? They don't have access to NetSpend's systems to figure out what happened. I tried to tell then to freeze my account so no more is taken out. They said, "Yes sir, we will do that right now." I wake up the next day and another $1000 is gone. Don't use this company. They don't care about their customers.

Yesterday I got online to purchase something simple with my NETSPEND MASTERCARD...the same as I have done for the last 6 years.... This is the message I received: "YOUR CARD IS RESTRICTED." What? I trusted NetSpend (like a stupid sheep for the last 6 yrs) so my first thought was something is wrong with the website, so I sent them an email. In the meantime, I figured I'd pay the 50 CENTS & speak with a NetSpend operator to see if they could tell me anything...

I have only had netSpend Prepaid Card for a few months, so to have this issue early on is definitely a problem. I receive my pay direct deposit to my card every other Wednesday. As of today, I have not received my pay nor am I able to contact their office. I have tried all their toll numbers, getting an alarming auto message stating my call can't be completed at this time. This very much concerns me, especially being that my pay was to be deposited today. Not satisfied at all with this experience.

I have been a netSpend customer since 2004 and for the most part the service has been great! However this year 2013, major issues have developed with netSpend. Most of their customer service reps do not speak good English. You constantly have to repeat and explain why you are calling. When you call, you are put on hold for long periods of time. The line disconnects or if you are fortunate enough to get a rep and they have to transfer you... you wind up back at the prompts where you have to start all over again. With direct deposit, they claim you get your money two days earlier that if you were using a conventional bank... however, that is not necessarily the case.

To begin, in the past, I was terrible with money. Very seldom did I plan or go over how to budget my money. Bank accounts were closed because I didn't balance my accounts, which usually ended up with many overdraft charges. The overdraft charges were killing me. I have very bad credit right now but am working on trying to repair it. NetSpend has given me help with this card, I can still do debit purchases, pay bills online, and work out a budget plan to cover the essentials. I know it isn't recommended to overdraft, but when you work paycheck to paycheck and an expense comes up, the three overdrafts a month that you are permitted if approved has helped me dramatically. For I'm kind of a loner, don't have friends or family to borrow money from. And I really don't like borrowing from a friend or family member, because I like making it on my own. So thanks, NetSpend. You're helping me reach my goal.

I sent my wife to withdraw cash from the bank. She swiped the card and entered the pin. The transaction went through but when the teller asked for her ID, the bank canceled the trans. because she wasn't on the acct. Now netSpend is holding all of my money for 30 days until they can sort it out even though they talked to the bank and received paperwork that the transaction was voided. Be prepared to talk to 15 different people, get the runaround, not get a straight answer and still not get your money.

NetSpend this morning sent me a text saying that my account has been closed and I have money in my account. They will not let me withdraw my money and they said I have to wait two weeks to get my money and that left me with no money. They said my account is under investigation and I can’t use NetSpend ever again. I been with NetSpend for more than 4 years. No one is being helpful and I’m broke and don’t know why they took my money or got it on hold. Sept 24, 2013.

I applied in 2011 to get NetSpend card for my tax refund (which I never received). When I got the card and tried to activate it they said there was a problem and the account was closed. I never even used the card. So I called, they ask me some questions and gave incorrect answers according to their records. I was able to get a name that was used but they wouldn't give me any more information. I spoke with someone who told me they no longer had reason why I was being denied credit. I thought on a prepaid Visa? It turned out my Social Security number was used on a few other accounts and a co account holder. So these people who have stolen and used my ss# are entitled to privacy and I get no information. You are encouraging fraud by allowing this to happen.

Last Friday, $348.88 was taken from my account through Bravofly, a travel agency. Not my transaction. The money was either stolen, or a huge mistake made. NetSpend will not return my money for at least 7 days, if at all. My due bills are not being paid. Car payment is overdue now. All through something I never authorized. When do I get my money back? Do I need to hire an attorney? I deposit nearly 4000 monthly. I can afford an attorney if necessary.

I have been a NetSpend customer for a year now. I couldn't be any happier and I know for a fact I picked the right card to go with when I went with NetSpend prepaid credit card company. I would like to share a few things that I have experienced this past year as a NetSpend customer. NETSPEND COMPANY has the best customer service employees working for them and every time I have ever had to call about anything or had any questions or any other concerns that I might have had, they have always been very helpful, friendly and have always been willing to go out of their way above and beyond to make sure all my questions or concerns have been answered.

Last Tuesday, used my card as credit at a gas pump. I was never informed before this, I would have to go inside and pay with my NetSpend card first. Anyway after putting 6.01 in a 2 gallon container, ten minutes later I received a text stating 49.14 was charged to my card for fuel. Since then I have not had my account cleared of that charge. And NetSpend claims it is up to the merchant...If that is true, then why does my account show 6.01 charged off my card? Not happy at all.

Thank you. I really want to stay with your company. I am sure it is a matter of something I didn't set up right in my payment schedule, and if we can get it so I can talk to a real person. That would be all the better. I am glad I found this site.

I have been a member since Jan. 2012. I have never had any issues. I get my money 2 days earlier, customer service is great. And the ONLY issue I have had was resolved the next day. I would recommend this card to anybody. It's so much better than a regular bank account.

I am not happy with NetSpend. First, I think it is rude you never get to talk to a real person. Your robo system is awful. Then I have been locked out of the website for a week now. Plus my money I sent to NetSpend was returned. This is so crazy. And not a good way to get started. I wanted this type of credit card for a reason. I am seriously thinking of cancelling and going with someone else. Let people talk to real person. It might be saving you money but in the long run you might be losing money.

All I can say is "WONDERFUL". I have had my account with NetSpend Debit for over a year now and find it to be safe and always correct. My direct deposits are always prompt and I am alerted when there is any activity to my card. Very satisfied with NetSpend.

Your service is excellent and I spend hundreds of dollars, mostly with Amazon every month. I don't have bad credit but without a credit history, I can't get a credit line. Consequently, I have to pay upfront for everything, even my car. I'm currently saving $20,000 for a new car in 2 years. I don't mind, it's just inconvenient and timely. I applied for a store card at Amazon because Discovery card said that if I can maintain a store card for 6 months, they would probably approve me. Amazon's bank turned me down, even though I spend thousands of bucks a year on their good discounted products. A pro sax for one third the price was the item. I quit my job as a fireman due to injuries. I had excellent credit. They retrained me as a computer tech but I re-injured my back. I then had to apply for my veteran's service connected benefits, excellent income, but I waited so long, 6 years homeless. I refrained from using my credit cards while on SSI. I understand the system and I just have to adapt by saving. I only worry that if I have to move at 70 years old and having a low a credit rating, I'll be stuck in poor housing. As a fireman, I received 2 gold medals and 1 unit citation for bravery. Just doing the job I love and miss so much.

On Sept. 15, 2013 my NetSpend account was compromised. Someone in Chicago got my debit card number and PIN number and went to the Walgreens ATM and withdrew my savings and checking account and cleared out my bank account. I live in FL and have never have been or know anyone in Chicago, IL. I filed a police report in my city as well as Chicago. NetSpend has advised me that an investigation will take place and I need to wait 10 business days for an update!! They have not and are not giving me a credit and are telling me to be patient and wait for the 27th for an update. I have change in my account and no one is helping me in the process. I can't explain the frustration this has caused. I have no money, no resolution. I've been a loyal customer for over a year and never had my account in the negative. I want my money back and justice!!

I love Netspend. This card is VERY awesome. I get paid before everyone at my job!

I truly hate that if I have a problem and need to speak to a rep, it is sad to hear that I will be charged $0.50 just to get connected. The availability of customer service is critical to the satisfaction of the customer.