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Netspend Reviews

4,947,670reviews on ConsumerAffairs are verified
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About Netspend

Netspend offers prepaid debit cards from Visa or Mastercard with no activation fees and no minimum balance requirements. You can qualify for its services without a credit check. The company has multiple loading options, including by direct deposit, through your phone or at a reload station.

Visit www.netspend.com
Pros
  • No activation fee
  • No minimum balance requirement
  • No credit check
Cons
  • Daily spending and withdrawal limits
  • Fees associated with transactions

Netspend Reviews

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    How do I know I can trust these reviews about Netspend?
    • 4,947,670 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 41 Reviews 5780 - 5930
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 12, 2014

    I like that with NetSpend I don’t have to fill out a bunch of paperwork. I also get direct deposit. Netspend people are all very friendly and always very helpful when I call them if I have a problem. It’s great to have NetSpend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Christopher increased rating by 3 stars.
    After a positive interaction with Netspend, Christopher increased their star rating on Feb. 17, 2014.

    Updated review: Feb. 17, 2014

    Customer Service called and fixed my account issues the next day. Able to view my account again. Thank you!

    Original Review: Feb. 12, 2014

    Over the course of several months, the NetSpend website keeps making me reset my password. However the SITE IS RIDDLED WITH FAILURE. It is constantly down, and is down again!!!!

    Thanks for your vote!
    L. C. increased rating by 3 stars.
    Customer Service
    After a positive interaction with Netspend, L. C. increased their star rating on Feb. 12, 2014.

    Updated review: Feb. 12, 2014

    Well I would like to add an update to my review. Ace did contact me and reset my account for me. Thankfully I am able to access my account once again. I would like to say Thank you and I really appreciate your quick response.

    Original Review: Feb. 12, 2014

    I currently have an account with Ace and I am unable to log into my account. This is the message I am receiving: "For the security of your money, we are requiring you to set a new online account center password. Please enter the required information below and click Continue". Then it is asking me for my card number and CVC2. Well, I don't have my card number yet because I have not received the card in the mail. I had this account for over two years but had to order a new card again since Ace never sent me out a new one after I reported it lost. I have been using my virtual account which has now been also closed and for what reason, who knows? This is my account and I cannot get in. Can someone please help me with this.

    I also have not received my new card that I requested via mail so there is no way for me to know the card number or the CVC number in order for me to get in. I am wondering if I was locked out because I sent a message stating how disappointed I was at not being able to access my own income tax money. When I call no one is able to answer my questions. I am wanting to send another Western Union or MoneyGram to my family since I cannot access my money any other way. I was told that I cannot transfer money to my son or husband that also have separate accounts with ACE. I have sent two emails with all of my information so that they can confirm my identity. Let's see if they respond to that. If I have to get the police involved I will. This is my income tax money that was deposited into my ACE account last week.

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    Customer Service

    Reviewed Feb. 12, 2014

    I received my refund at 1900. By 2030 [sic] $1200 of my refund was stolen. The system did not allow me to dispute the funds and I remained on hold for over two hours with no one ever coming to the phone.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase

    Reviewed Feb. 12, 2014

    I like a number of my Net Spend features. One is that updates me via text msg. within minutes that it has been used, how much was spent and the updated balance. This can also serve as a security feature if the card is used without my knowledge. Ease of reloading cash on the card I find of great benefit. The pie chart analysis of where my money is spent I find beneficial as well. I have told a number of my friends about it.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Customer Service

    Reviewed Feb. 12, 2014

    I will NEVER use Netspend again. My refund was deposited on Thursday and stayed in pending status because I did not received personalized card yet and was told it would post when I receive and activate the card. Well after waiting another 5 day I finally received the card. I called to activate and was told that my return was sent back to the IRS. Mind you I have called on 3 separate days and was assured by 3 different people that my money would be there when I activated the card. Even went as far as sending them my card and license to verify my identity so there would be no problems with the tax refund.

    Now I have to wait God knows how long for a check to be mailed to me. Netspend and their customer service department are all liars. So upset at Turbo Tax for using such a crappy company for their refunds. I learned my lesson and in the future will never use or recommend Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    LaShumbe increased rating by 1 star.
    Customer Service
    After a positive interaction with Netspend, LaShumbe increased their star rating on Feb. 12, 2014.

    Updated review: Feb. 12, 2014

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Original Review: Feb. 11, 2014

    I ordered my Netspend card on 1/29 and had my tax refund sent to it. I have a regular bank account, but with Netspend you get your refund 2 days faster. So, when I found out my refund was going to be deposited soon, I went ahead and activated the card. Now, I have to send in all my info: ssn, id, and paycheck stub for address verification. Ok, so I went ahead and turned everything in and have yet to get a response. Now, they send me an email saying, I have a pending deposit and if I don't call them by Wednesday Feb. 12, they are going to send it back to the IRS. WTF!!! Never again, my Mom and Husband have had great a experience with Netspend, which prompted me to get a card in the first place. I have lived at my home address for over 20 yrs. They should have been able to verify my address with my name and social, which they asked for when activating the card. I was born in this house, address has always been the same! This is just a big hassle. I hope I get my money soon.

    Thanks for your vote!
    Customer Service

    Reviewed Feb. 11, 2014

    I got a text the other day stating I need to get in contact with customer service. So I called, they said my tax check has my married name and not the name that is on the account. So I told them that I gave them the required paperwork back in Dec when I got married so they lost my paperwork. So now I was told I need to send them more paperwork to this doucments@netspends.com. I do this but then when I check my account they are saying if they have not heard anything from by the 02/12 they were going to send back my return. Why would I stay on the phone for close 2 hours if it was not my account? So I try calling today but guess what, the system is down. This is not good.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Tiffany,

    We understand your frustration regarding your name change and deposit.

    After review, we are glad to see that a member from our Social Media team was able to assist you last night.

    We will do our best to make sure you do not run into any issues like this in the future.

    Thank you,

    NetSpend

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 11, 2014

    I have had no problems with my Netspend prepaid card. Every time I called, they've always been very nice. I find the direct deposit to be easier and I've been using the card to pay bills and things like that. I've recommended Netspend to quite a few people.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Reviewed Feb. 11, 2014

    My tax return was deposited but my Netspend card was never delivered. After googling this issue I have found there are many others going through this same issue. Last year they allowed people to transfer their funds to a netspend card they bought at a local store. Conveniently this year they have a 30 day policy in place to prevent people from doing this. My card still has not arrived and after the horror stories I have read I am afraid that when it does arrive they will have blocked my account like they have done to many others. There are people wanting to file a class action lawsuit against netspend and if I do not receive my card or be allowed to transfer my funds I will be personally organizing a class action lawsuit myself.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Customer ServiceInstallation & SetupOnline & AppStaff

    Reviewed Feb. 10, 2014

    Purchased prepaid card from Walgreens ($25). Tried to activate it was told I need to call customer service (problems with account). I then was bounced from dept to dept before I was told that I couldn’t get a Netspend card because of a previous balance I had?????? (It gets tricky here.) My son's card is the card in question. He obviously received his tax refund on it, and left a negative balance. My son & I have the same (name & address) but of course different SSN's. I explained this over and over again to each person I spoke with who were obviously reading the same script, "I'm sorry Mr. **, we are going to put you on hold... blah blah blah."

    I was then referred to the fraud department (no problem to me I'm legit). I was asked to verify my identity by emailing a copy of my SS card, driver’s license, and utility bill to cardholders@netspend.com. I was hesitant at first but I really needed the card so I obliged. I was told I would hear from someone in 24 hours. I didn’t so I called back, received the same song & dance, but this time I was told to email my info to fraud@netspend.com. The next day same act, different address, documents@netspend.com (you really can’t make this stuff up). So after emailing dangerous personal info across the web with no acknowledgement of receipt, I finally received a call from someone who told me the issue is now sorted out & I will receive my card in 7 to 10 days.

    Fast forward (1month) - I receive my card and activate it successfully. Now a proud user of Netspend... I’m using it consistently, even signed up for the $9.95 no fee plan & got the iPhone app - cool. The next day try to get gas, & the card is declined. I go home and receive the message: "We're sorry, there is a problem with your account." After going back and forth for multiple calls the support person read to me the same thing that was read to me before I received my permanent card, "We sorry you can’t apply for a Netspend card". After being on hold for 40+ minutes the guy from risk management let me explain to him what happen from day 1, only to tell me he was reading on his screen that Netspend as a company decided to not keep my account open for their best interest. I asked him how long was this "ban", he said lifetime.

    I was getting extremely comfortable with this card because of the ease at which to transfer monies to other cards. I am sooooooooooo glad I didn't finish the direct deposit form from my paycheck. What makes me the most angry is the hoops I was made to jump through to get the card activated only to be shut down again, and having me send my personal information to 2 different email accounts. As plain as day my information adds up but oh well, I will never pick up a Netspend card ever again, and I will advise others to do the same!!!! In case you reading this Netspend, this is my Reference # **.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Germain,

    Thank you for speaking with us earlier.

    We apologize for the problems you have experienced with your account, but we can assure you that you will not run into this issue again.

    We look forward to providing excellent service to you in the future.

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Feb. 10, 2014

    I have never had a problem with my NetSpend card. I have direct deposit and find the per month fee to be very fair. It has never been refused at any retailer, restaurant, airlines or car rental agency. Totally satisfied.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 10, 2014

    Since I have been a NetSpend customer I have had much better ease with my finances. NO more late fees, bank fees, overdrafts, unexpected holds, etc. I recommend your company to all my friends and family. Thank you for making my financial life easier.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 10, 2014

    My favorite thing about having NetSpend is I get what I need. I can call and text, so I enjoy it.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 9, 2014

    I hesitated on using this process and was concerned about someone hacking into my account. I was assured that this would not happen. I went to a store and put money on the card and it was sooooo quick and easy. I like to keep this card for emergencies. Also a great way to save money. I plan on putting money on it each payday and build up the account. It works great for me. I recommend this to everyone I talk to. Thank You, Netspend, for making this so easy and care free.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 9, 2014

    I like NetSpend because it has fair overdraft fees and allows me to budget better.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 9, 2014

    Well, all I can say is that since I have NetSpend now for 4 years they have been great. I never had a problem with NetSpend. That's my experience.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Feb. 9, 2014

    I can't put into words how my card helps. I run out money, I overdraft and it works when I do. I'm thankful, even the amount they charge for overdraft I love that also. I'm on fixed income so its my family and me our lifesaver... thanks a bunch.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 9, 2014

    They were Great to credit back charge I did not do. Needless fees.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 9, 2014

    I've had my Netspend prepaid debit card for seven years. Their reps are very respectful and helpful. What I like most about the card is they send me text messages when I use it and any activity on the account.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Customer ServiceStaff

    Reviewed Feb. 9, 2014

    I purchased a Netspend card at a CVS and added $200 to it. The first time I tried to use it, it was declined. I called customer service and was told my account was blocked and I needed to contact risk management which were closed. I asked why my account was blocked and was not given an answer. I was told my account balance was $200 so why can't I access funds I placed on a prepaid card? This has become a nightmare because I need to use my money for food and bills and I can't access it.

    I bought this card with the expectation that I'd be able to use it immediately any way that I pleased. Not only am I not getting what I paid for, apparently I am paying 50cents every time I call to get what I initially paid for. There is nothing easy about using this card. I have never been able to use it since I bought it and they have my money and there is no one who can help me. This has been a horrible experience and I plan to make it my mission in life to make it difficult for them to defraud other poor people with this deception.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Ryan,

    We apologize for the problems you have experienced with our service.

    We are glad to hear that the issue was resolved and we will do our best to make sure you do not run into another issue like this again.

    Thank you,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Feb. 9, 2014

    It was the first NetSpend card I got and decided to go out! I went out with a few friends and went to a club. Well long story short, I lost my card and didn't realize til the next morning. Well I called up customer service and informed them of the situation and the rep looked into my account and we backtracked to my last know transaction. The card had been used. It was cancelled and I was shipped a new one. Luckily for me my paycheck didn't go through until Wednesday or whoever had my card would have had a field day! Thanks again!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 8, 2014

    This card service has given me the ability to have the privileges of bank credit and debit experience. I had been hindered and denied services due to lack of having either. Paying in cash is not an accepted practice at many business these days. With direct deposit which the company I work for requires, my payroll is available two days earlier. It's an amazing card service as I have tried many without the same positive results they claim to have.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Feb. 8, 2014

    I called and asked for acct info. I was told an email will be sent with direct deposit and my routing number. The email never arrived but you keep sending me advertisements like this one. This is wrong, a bad customer service all the way around but that's what comes from outsourcing.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Dear Gary,

    Thank you for speaking with us today.

    We have sent you an email with your direct deposit information and we apologize for any inconvenience this has caused.

    Sincerely,

    NetSpend

    Verified purchase

    Reviewed Feb. 8, 2014

    It has helped us progress and be able to maintain. Thank you.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 8, 2014

    Love my paycheck direct deposit to my netSpend card.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 8, 2014

    I love my card. Even when I can't put money on my card it never expires and as soon as I reload it reactivates. I've been able to save money for a lot of things with this card, like being able to help my goddaughter get her books for a semester in college. If I could I would recommend this card to the whole world.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Feb. 7, 2014

    It's great! Easy to use!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I appreciate that NetSpend was proactive in replacing my debit card after all the Target mishaps. THANK YOU!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I have had a great overall experience, I wish grace period for overdraft was 3 days but other than that it is a great card to have.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 7, 2014

    Love Netspend. Money always on time.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Process

    Reviewed Feb. 7, 2014

    It was explained to me very clearly how and the program works and I thank them.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 7, 2014

    The netspend card, it's been a blessing to me and my family. Always have my deposit on time and available plus customer service is great. And the fact that I can see all my transactions online make my purchases more secure and it's easy to manage my money.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I use to get any time alerts. I changed my number and updated my information twice and I still can't get them.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I love Ace Express. The only thing l can tell that needs attention is nothing. Keep up the good work.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I like NetSpend because never had problems with NetSpend, I recommend this card.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    Very happy with the convenience of my card. Only wish they had more reload locations near where I live.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 7, 2014

    I recommend netSpend prepaid debit card. What I like most about it is I get my direct deposits early. I've had it for about four or five years and since then, I find it easier to manage my finances.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I'm more than satisfied.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 7, 2014

    I had my card stolen and used once. Netspend customer listened to my complaints and helped me through the dispute process. It was very helpful.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    Makes life easier.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    My direct deposit transfer from another credit union went smoothly as I receive S.S.I. every month. I count on it being there, something the U.S. gov could take a lesson or 2 in.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I am very pleased with the services I have had with Netspend. I refer everyone I can. This prepaid debit card is the only debit card I own. I love the service and a pleased customer for the last 3 years... Thank you!!!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 7, 2014

    I'm very satisfied with Netspend and their customer service. I will recommend it to anyone to get this debit card.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 7, 2014

    After spending hundreds per year with traditional banks, I finally decided to give netSpend a try. I have been a loyal customer since 2009 and haven't had a single bad experience. I enjoy the direct deposit, text alerts, and even the overage allowance, as it gives me the flexibility I need since I lost my job. I even recommended netSpend to my landlord, and now everyone in our complex uses it as a convenient way to pay their rent and utilities in a simple format that they can control and track instantly. Thank You netSpend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I will recommend netspend to all my family members. They protect your money letting you know every time something is spent outta your account. Thank you netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    Someone took money off card and no one at netSpend wanted to help resolve issue with card.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Profile pic of the author.
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2014

    When contacting customer service, the live agents are very helpful, friendly, and professional as well as not in India or a similar foreign country. I am a little displeased with the fees for cash back and checking my balance via phone. Reloading my card with a Vanilla Reload Pack was a tad bit confusing at first. I had to go to the Vanillareload.com website instead of using the reload card tool on the Netspend website, though there was no indicator of this on Netpspend's website but I figured it out before I reached a customer service agent on the phone from Netspend (though I only waited maybe a minute or so). Direct deposit is a breeze as well as using the card for transactions live and online. Overall a decent card. I like the benefits that come with the card, like cashback and life insurance. I also like the option to upgrade the card to a premium account for a minor fee. Upgrading to a premium account allows the option to open a savings account as well, which I thought was nifty. I will be opening a bank account soon, so I will no longer have a need for the card but if I weren't I would most likely stick with this card over many other options.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I like my netspend card. It allows me to make online purchases. I used it for direct deposit. It also allows for unexpected expenses with the overdraft protection. I wish that I did not have a fee for withdrawals over three hundred dollars.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    Thank you for your devoted service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I had some trouble in the past due to medical bills piling up and to make long story short, I was unable to get a bank account at our local banks. I read online about NetSpend and decided to try it and I have been very pleased. All of my checks are direct deposited just like at a bank and the only fee I have is a monthly $9.95 charge. There are no checks involved so no overdraft fees at all. Would recommend to anyone especially if you cannot get a bank account.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 7, 2014

    I am very happy with the service NetSpend has given me. NetSpend takes good care of my account and money. I have never had a problem with my money with NetSpend. Unlike three banks I did business with in Plainview.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2014

    Room for Improvement: It is frustrating to try to talk to a live agent, you should include this option at first, dial zero for customer service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I have received excellent service from Netspend. Your service has been the best. Never had a complaint about your services. Direct Deposit is always done correctly.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Happy with service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Netspend is very convenient and useful in state or out of state. I can use everywhere. Been a proud member since 2006. Thanks, Netspend!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    NetSpend help me receive my VA Pay anywhere I am. Also provides an accurate accounting.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2014

    I have been a NetSpend customer since 2007 and have been so pleased that I wouldn't dream of going to another bank (unless it were absolutely necessary). Every experience that I have had with their customer service department was handled with a great deal of respect and professionalism. NetSpend isn't like most banking systems who usually are out to gouge the customer. (I am sure we can all think of at least one experience.) NetSpend’s fees and schedules are so fair it's unreal. I have been the victim of online predators and have filed the necessary dispute forms with NetSpend and they went to battle for me. They got back every bit of money owed to me in a very timely fashion. If it weren't for them, I would have never found closure.

    The immediate texting and email for every transaction is a life saver. You can't beat the security of that. I tell other people about this feature and they are amazed. It not only keeps me aware of purchases I make, but it keeps me aware of anybody else who might fraudulently make a purchase. It also lets me know if I am about to overdraft, and by the way, NetSpend’s overdraft protection beats all others hand down. They even give you a 10 dollar, no penalty buffer zone. I just can't say enough about my experience with NetSpend, but I would highly recommend them to anybody who wants a bank that genuinely cares for their customers.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2014

    I have absolutely no complaints or issues. The services are professional, great quality, easy, and convenient.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 6, 2014

    I be needing my money early and my money always come on time and I'm always inform about my money. Good service, thank you!.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    This is a great card, I can add money at many locations, (my HEB grocery store for no charge). The money is there when you need it. Save on transaction costs by enrolling in a program that is 5 dollars a month for unlimited pin/signature transactions (I use this service when I know I will be using the card numerous times a month. (Saves me money) otherwise I pay the single 1.00 charge for each pin. Very flexible and auto-overdraft is available too.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 6, 2014

    I have had net spend for over 3 years now and I love it! I always get paid three days early, I love the luxuries of having my checks direct deposited because of all the rewards you get like overdraft, saving accounts like I really enjoy it and will continue to use net spend as long as they keep me!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I like the card a lot. Help me pay bills and save.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2014

    I have had a pleasant one so far. Except for the fact that every time I need to find out my balance I have to pay when I inquire by phone nevertheless it's understandable. However overall the service is convenient.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Since getting a Netspend card I get my paycheck a day earlier. I love the card I use it for all my purchases.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Get your netspend debit card and have the freedom to spend online and at your local stores anywhere MasterCard is accepted.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2014

    I give this Debit card 5 stars. I like the Notifications sent to my cell phone, when funds are added. Love the easy use of the card. I've never had trouble using it. Online support is great and easy to access. Finally, like to use for online purchase. Not link to my bank account, and don't fear order stuff online, and having access to my regular banking information.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2014

    Any time I have needed assistance from any of your agents, they were always friendly and courteous. My problem was always solved.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Feb. 6, 2014

    I am very satisfied with my NetSpend Card. It is very easy to use and the fees are reasonable. I had to call customer service for an issue I was having, and my issue was taken care of in a professional, prompt, and courteous manner. I would recommend this card.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Netspend prepaid debit card is a great card for shopping online and pumping gas and paying bills and receiving your tax refund.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2014

    Customer service is always very helpful and polite and the updates I get sent to my phone about the balance and when my card is used is just awesome. I always know what's up with my account ! GOOD JOB NETSPEND!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I am pleased with my card. All aspects of it, suit me. (well a choice of color would be great) Thank you Netspend!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2014

    I love netspend. I've used you for over 6 years. But the last three months I have had a serious problem with you. I was affected due to the target breach. I had to be sent a new card, which was returned undeliverable for some reason or another. Card finally arrived and said that the fee advantage plan could be reduced to 5 dollars instead of 9.95, which I have paid for the longest. The customer service rep, Rex said that I would need to cancel the plan, then reactivate it at the new amount at a later date. I advised that it should be changed since I'm calling in. He verified he changed the amount, but he actually cancelled me out of the fee advantage plan. I was the charged a pin fee. I called to see why and that's when I found out I was canceled. I requested to speak with a supervisor, that left me on hold and was very unhelpful. I called again to have it corrected and the rep said she would make the plan the new fee amount of 5 dollars because she couldn't get a supervisor back to the phone. It would be charged but reimbursed in 24 hours because I just paid the 9.95 less than a week prior. I have yet to be reimbursed. This is truly the first time I am unhappy with the service due to poor customer service from other fabulous relationship I've had with netspend.

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    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase

    Reviewed Feb. 6, 2014

    They often are good to pay bills or whatever you want to pay or buy with it. I love it. Hope to keep it forever. thank you.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2014

    Many thanks to netspend, their outstanding customer service is number one. Always there to please! :)

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I must say I have been searching for a prepaid card for many years that offered you the benefits of a checking account but without all the higher fees. But were able to get your deposits immediately share with a college student when they need money ASAP for emergencies or find themselves short of cash. You have so many options to reload and pay bills. I guess my only complaint is that they don't use MoneyPaks for reloads because they are much easier to find and I feel the overdraft needs to be reconfigured somewhat. Thanks for the chance to let me express my opinion.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    So far I liked the experience with the card, already solved some problems but thanks for the service and it has been very helpful.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    We find everything to be great.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2014

    Called in to check the status of my income tax refund...whether or not there was an attempt. Also to change my notifications...the agent was very nice and helpful, knew exactly what I was talking about, no repeating myself! Thanks netspend :)

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Feb. 6, 2014

    I find it is very easy to use and keep track of my transactions and purchases.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Thank you so very much for offering debit cards for us. I enjoy using them very much. I have now added my second card and have referred my family and friends to also do the same.. The best thing about the card is you offer a savings account.. I really enjoy being able to stick back some money once in a while, also easy access to check my account anytime I want.. Overdraft protection and earning money back.. there are so many wonderful things.. THANK YOU!!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Netspend has been the best thing to happen to me. I can keep a record of everything that I spend, even down to the penny - plus my payroll check usually goes in 1-2 days earlier than when it was going to the bank. I would highly recommend Netspend to everyone..... Love them....

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2014

    Very good and accurate help.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 6, 2014

    I absolutely love Netspend!!!!!! They are supportive on the phone, and always prompt with what they tell you will happen. Keep up the great work guys ;-p

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Love the service...

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I really enjoy NetSpend. It's been real good that I take care of my business and everything work out fine. Thank you. I like your company and continue doing a good job and keep everything safe for me and my family. Thank you so much.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 6, 2014

    I feel that netspend is the best way to bank your money. They have prompt service and direct deposit is the best. I would recommend it to everyone.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I like my Ace Net card for one reason only and that is payday is two days earlier from my normal pay date. I am not too happy about the fee to withdrawal my own money when I am at an Ace checking store. I will rate my experience at a 4.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2014

    Haven't had no problems, customer service has always been friendly and helpful..

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 5, 2014

    I have had Netspend for more than 10 years and I really enjoy the having direct deposit. I always get my pay at least 2 days sooner than the rest of my company. I also love the fact that as soon as the money is loaded I get a text message telling me how much is loaded and from whom. Each time I swipe that card I get a text about my balance and where I spent my money so when I go to the next store I'm never embarrassed at the checkout in going over my balance and have to put something back... Thank you, Netspend, for keeping me in control of my finances.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 5, 2014

    I went to the store and bought a netSpend card. Ever since I did that, I liked it. My favorite thing about it is it's not that much to put money on the card. Like some cards, it's a lot to load money on them. And the people with netSpend will get the job done. I've been using them for some years and I have recommended them to some friends.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Feb. 3, 2014

    I have been a member for a very long time. I enjoy all the benefits of having these cards. Everyone in my family has one! The cards are easy to use, convenient and safe. I love the ease of being able to check my balance online. The text messages for a load and spend makes life easier. I will continue to use my cards and definitely recommend!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 3, 2014

    I've had netSpend for about six years more or less. The people at netSpend are always friendly and courteous. Everything’s fine, I have no problem. I use the direct deposit and so far it’s been great.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 2, 2014

    NetSpend has been great since I can't get a bank account.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 1, 2014

    During the time that Target had the credit/ Debit Card scam. They gave please notice right away. They cancel the old card. Gave me a new card. I was so happy because my SSI Check is deposited on this. They handle everything. My check was there the 31st. The other thing is every time the card is used I get a message on my cell phone. They have done a GREAT job for me.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 1, 2014

    This is the most awesome card I have ever used. When they say I have overdraft, I do. Is cheaper than having money in a local bank and I get my check early enough that I don't go hungry at the end of the month.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 1, 2014

    I started in New Orleans with a small amount of money and my last semester University Federal reimbursement check. I discovered ACE check cashing and brought the Ace Elite prepaid with me until my family managed to get me more money through NetSpend card purchased in their home state. I still have my card and am waiting to learn more about how it can be used in similar emergencies in my new city.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2014

    The best customer service I have ever had!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2014

    NetSpend is very good. I recommend it to everyone that don't have a debit card. NetSpend is very good with depositing your money to your account. I would always use NetSpend. Customer Services is very helpful in answering questions and etc. They also very patient with their customers. Whenever you need any questions concerning your account, customer services are there to help you at anytime. Yes, I highly recommend NetSpend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2014

    I'm pleased with my NetSpend card. The early availability of funds that is deposit to my account. Good customer service when I have to speak with someone.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2014

    Netspend continues to provide a modern alternative to traditional banking. As a young professional, I don't have to wait in lines at some brick-and-mortar bank to make deposits or order debit cards. Everything can be done online, and transactions post faster than they would at a traditional bank. I have more options also. I can customize the design of my debit card, send money using flashpay in an instant, and Netspend savings accounts offer much higher yields! And I never have to worry about banking hours to speak with a customer service rep. Thanks for the great products and I hope the company continues to grow and improve!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 31, 2014

    Why do I have to pay $2.50 every time I go to the ATM machine.

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    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 31, 2014

    I have had this card for years!!! I love getting paid up to 2 days faster!! It's so convenient! Best card I have ever had!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2014

    I am very happy with NetSpend as I receive my first of the month check early plus I have a son in prison and I use it to put money on his books and buy the stamps with to email him. I have had no problems with them and am so glad my one son convinced me to go with NetSpend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 30, 2014

    My total experience has not been great. I stayed with netspend because they are convenient. Formal banks have too many fees and stipulations that netspend does not have.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 30, 2014

    I love my NetSpend debit cards. It allows me to have the advantages of a respected card without being able to rack up unwanted purchases. Because I load my card, I know exactly what's available, therefore I don't have to worry about overspending. I have cut up my credit cards, after paying them off, so I don't have to worry about those asinine rates that come with them. It's a great way to watch my money.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2014

    I have been with them awhile and I have had so far a terrific experience. There isn't another card that offers what they do and once your deposit is there so is your money. And if you also go over what you have you are kept from getting embarrassed and they help you with the overage if it's not a whole lot. No other card offers you this. I would not hesitate to recommend NetSpend to anyone. They improve to take care of their customers better. Thank you, NetSpend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 30, 2014

    I've had an active NetSpend account for four years, and I'm always pleased with the products and services offered. Having dealt with similar products from other companies.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2014

    We've had netSpend since 2006. Back then that was the only one and they've always given good service, so I’m still with them. I use the reload centers and the direct deposit and it’s great. Overall, my experience was excellent.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2014

    I appreciated the service that was provided to me. I experienced a card that was lost. Your staff provided me with instructions on what to do. The information was so helpful it allowed me to feel comfortable in an uncomfortable situation. I thank you all for your services and I will refer your services to others. Great customer service. We need more like you all. Thanks a lot.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2014

    Recently my financial status was threatened and nearly jeopardized in the recent issues at my local Target store. I was worried and boy I had every reason to be. A few weeks later my finances were attacked. I received notice of this by text and my account was frozen and secured immediately. Netspend anticipated the attack, protected my finances and informed me immediately. The communication with me was awesome. The representative who guided me was knowledgeable and reassuring. He seemed to be on my side. I only wish I could remember his name. Thanks from the ** family.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 29, 2014

    The experience has been pleasant, no problems and is cost effective.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 29, 2014

    I love that you get your money early because it's very helpful.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2014

    Explaining my experience with NetSpend comes with ease. I've been with NetSpend for a number of years and their service has been impeccable. The questions I ask are answered promptly, informatively, and courteously. The service I receive from NetSpend is better than some of the big name institutions. Thank you so very much NetSpend for your wonderful service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I recently become eligible to receive retirement benefits and with these benefits included a debit card that did not have the option to load money or other funds onto the account. This is the main reason I decided to switch to the NETSPEND debit card. This makes my financial transactions simpler and easier.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I'm very happy with my card.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I have been a customer for many years and I am on a very fixed income. NetSpend's early deposits allow me to budget my money and allow it to stretch longer. The ten dollar overdraft has saved me hundreds in fees that a national or local bank would charge.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Customer ServiceStaff

    Reviewed Jan. 29, 2014

    While Netspend is a decent company if you don't actually need to call them, they are atrocious at customer service since it is obvious they outsource their work and don't have the most dedicated workers. My accounts with netspend were compromised and a ton of charges were put onto it. I filed claims and did everything they asked and when VISA deemed that I was correctly defrauded of my money and won my dispute - netspend decided to close my account and keep the money without giving me a definite time frame as to when I will receive a check with my account balance.

    I spent over 4 hours on the phone with them and the level of incompetence is outrageous, I am at a loss for words. At one point, I was on hold for 53 minutes with no indication if anyone is going to return on their end of the line. I have kept meticulous records of all my claims and transactions and if they think they can get away with this, they are very wrong. I have recorded the phone calls with their inept customer service, have all records and unless someone from their company call me directly, I will proceed with my claims with the BBB and possibly a lawsuit for breach of service.

    This is ridiculous. They basically closed my account for being on top of my claims and noticing fraudulent activity in a timely fashion and going through all their hoops and loops so instead of giving me access to my money, they'd rather steal it. Someone please help.

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    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase
    Price

    Reviewed Jan. 29, 2014

    This card is so good to have because it doesn't charge the outrageous fees like other banks.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2014

    I have been a customer since 2010 and have had a great experience. They are doing a good job. Thank you.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2014

    Easy online access! Any issues are courteously resolved through customer service! Early direct deposits are definitely a plus! Really loving the new "FLASH PAY ID" Feature!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I enjoy having this card for myself and my college age son. I travel a lot for business and cannot send money home very often. By both of us having a card I can monitor his purchases as well as making sure it is available when he needs it. I don't have to worry about him going to my bank and overspending either. This gives him freedom to be an adult and gives me peace of mind. I also enjoy getting the automatic deposit 2 days ahead of my regular paycheck, at no extra charge.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    Very satisfied ACE Elite, convenient, and accessible usage.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2014

    I have used Netspend for several years and I have had nothing but positive experiences. Customer service is very good.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2014

    I do enjoy getting paid two days in advance. The customer service has treated me like I am first, as their customer. But overall a great experience I will continue to use this useful service thank you!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2014

    I'm a insurance adjuster, and for the hurricane Sandy storm that hit NYC, I was deployed there. At the time I had my temp prepaid card, and customer service was very helpful in a stressful time for me. I highly recommend this card, thank you NetSpend...

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I love the Netspend Card and it has allowed me to get back on my feet financially.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    It's good having this card, you can pay for anything with this card long as you put money on it. It's good to have.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I have had a great experience with NetSpend. I am so glad I changed to it and closed my regular checking account. The difference is no overdraft fees, if I don't have the funds it won't go through. My husband and I both have direct deposit and we have been able to balance our budget a lot better without having to worry about overspending. Sometimes we go a little overboard and NetSpend helps keep us inline!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I have had my netspend account for over a year now, and I am extremely happy with it. I get my paycheck direct deposited to my account, which makes my life much easier. (I don't currently qualify for a bank account because of a past credit issue) I like my Netspend account better than the bank account I used to have, because there are never any overdraft fees. If funds are low, the card simply declines the purchase.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 28, 2014

    Direct deposit is great! We don't have to leave to get paid!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 28, 2014

    I love my Netspend prepaid card. It is accepted everywhere I have used it. I am easily able to pay my bills and shop in major department stores and and on the internet. Best of all I can get money added almost anywhere even at the dollar general store with ease.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 28, 2014

    In all the years that I have been with NetSpend, we have only have one issue and they were prompt and courteous to find a resolution. I have had several family and non family members join NetSpend over the years. There is a program "card" for everyone out there.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 28, 2014

    This card works great for me and I look forward to getting an account started for my teenager. It is quick to load and very easy to keep up with one's finances. I highly recommend this service to anyone of any age.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Reliability

    Reviewed Jan. 28, 2014

    No need for a bank any longer and their ridiculous fees. NetSpend is reliable, low fees to use, and accepted everywhere. Love the direct deposit.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 28, 2014

    I have used the card as my primary financial account for direct deposit and savings for five years now. I love it and definitely do not miss the bureaucracy and extortion I used to endure from regular banks. The savings account feature is top notch and pays a much higher interest rate than anywhere else.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 28, 2014

    Love it when they let me know every time the card is used. Good service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 28, 2014

    I have been a member for years. Netspend allow me to receive my payroll 2-days early. I am able to transfer emergency funds to my husband, children and siblings. Netspend has been there for me when I was unemployed for a year and had to close my high rate checking accounts. I have been back at work for over 8-years now and have re-established my checking account, but would never give up my dependable, affordable Netspend account!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 28, 2014

    BEST THING SINCE BOTTLED WATER!! I will and have never gone anywhere without my netspend card. I love how I receive deposits early. It is a heaven-sent!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 27, 2014

    Twice now, I was fraudulently charged a few hundred dollars from not so reputable websites! The process to have my money returned was completely quick and painless. The money was quickly returned to my account. Once the money was returned even before Netspend had finished their investigation! I now ALWAYS use my Ace Elite account online and for in-store purchases. I prefer it even over my credit card.

    Furthermore, I was lucky enough to get to know the associate at my local Ace. When I lost my wallet, I was able to quickly close the account and transfer the balance to a new card. She even let me "borrow" the fee amount and then subtracted it from my new card! Amazing customer service!

    P.S. the overdraft for direct deposit has proven to be a blessing and they charge 1/3 what my old bank charges! I no longer use a bank!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 27, 2014

    Great for online purchases, travel, direct deposit and everyday shopping. Just as good as a bank debit card or credit card, but no interest or monthly bill!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 27, 2014

    Netspend is a good service to use because of the early availability of deposited payroll checks. I like the ease of going over available credit each month and having the month automatically withdrawn from my direct deposit payroll check. One dislike I have is the numerous fees billed by Netspend. Mainly the 50 cent charge for balance inquiries by phone. Also, a big disappointment is the amount allowed to go over your available credit. I typically have over 2000 dollars deposited each month but can only go over 80 dollars plus the 15 dollar service fee.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 27, 2014

    Been very happy with the services offered.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 27, 2014

    Excellent netspend .. save money and thanks for information .. nice netspend card..have a nice day..

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 27, 2014

    Enjoy receiving my direct deposit 2 days ahead of time.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 27, 2014

    As you know when you go to Hotels, they expect you to have a credit card, well if it wasn't for Netspend we would have slept in our car. Thank you, Netspend......

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 27, 2014

    It is a great way to save money.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Jan. 27, 2014

    It's convenient, easy to use and you can use it anywhere, no hassle, no questions. I lost my card once and went in to access check cashing and it was replace within second, I would recommend this card to everyone. It's made my life so much easier, thanks, Netspend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 27, 2014

    A few years ago I lost my traditional bank account and was not allowed to open another one. Needless to say it created a big problem. I heard about NetSpend through a check cashing facility that I used. I got a NetSpend ATM card and it instantly made life easier and I didn't have to carry a lot of cash around. As time went on I upgraded to NetSpend Premier. When I started getting Social Security and a Government Pension the NetSpend Direct Deposit service became available which has saved me both time and expense. I have only had a couple of disputes over merchant charge errors and they have been resolved quickly. In short, I am very thankful for NetSpend taking the worry about where my money is and I'm one satisfied customer.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 26, 2014

    I think the card has helped in many ways when I could not get a credit card and I have never had any issue in all the years I have used the card. I feel it's safe and when you do not have all the funds the charges still go through which is a blessing in the world how it is today. Thank you for being the bridge to life for me anyway. I will be here till I'm not.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

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    Netspend Company Information

    Company Name:
    Netspend
    Company Type:
    Public
    Ticker Symbol:
    TSS
    Year Founded:
    1999
    Address:
    PO Box 2136
    City:
    Austin
    State/Province:
    TX
    Postal Code:
    78768-2136
    Country:
    United States
    Fax:
    866-358-0526
    Website:
    www.netspend.com